Information processing device, information processing method, and program

Abstract

To provide an information processing device that enables an operator to perform briefing or debriefing even when an expert is absent, an information processing method, and a program.SOLUTION: In a system including an operator terminal, a reception device, an information processing device, and a database, an acquisition unit of the information processing device acquires first information for identifying operation. A specifying unit specifies operation to be performed or operation that has been performed based on the first information. A receiving unit receives second information that designates briefing or debriefing. An extraction unit extracts one of third information for briefing and fourth information for debriefing from a database in which information related to the specified operation is stored based on the second information. An output unit outputs the extracted third information or fourth information.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, an information processing method, and a program, and more particularly to an information processing device, an information processing method, and a program that support the execution of a task. [Background technology]

[0002] In order to reduce the risk of mistakes or accidents occurring during work, before starting work, workers check with experts about work procedures, precautions, examples of past work mistakes, etc. In this disclosure, this action is called a briefing.

[0003] In addition, after completing a task, the worker reports the work to the expert and checks whether the work was performed properly. For example, the worker checks whether there is any work that has not been performed, whether anything has been left behind, etc. In this disclosure, this action is called debriefing.

[0004] Patent Document 1 describes a method of accepting input of a checklist from a worker's terminal and creating performance data showing the performance of the construction work from the input checklist. Patent Document 1 also describes a method of estimating the progress of the construction work based on schedule data stored in a database in advance and the created performance data. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2002-123577 A Summary of the Invention [Problem to be solved by the invention]

[0006] There are cases where a briefing or debriefing cannot be conducted immediately, for example when a knowledgeable person is not available.

[0007] The present disclosure has been made to solve the above problem, and aims to enable an operator to conduct a briefing or debriefing even when a knowledgeable person is not present. [Means for solving the problem]

[0008] An information processing device according to one embodiment of the present disclosure includes an acquisition means for acquiring first information identifying a task, an identification means for identifying the task to be performed or that has been performed based on the first information, a receiving means for receiving second information specifying either a briefing or a debriefing, an extraction means for extracting from a database in which information related to the identified task is stored, either third information for a briefing or fourth information for a debriefing based on the second information, and an output means for outputting the extracted third information or fourth information.

[0009] In an information processing method according to one embodiment of the present disclosure, a computer acquires first information that identifies a task, identifies the task to be performed or that has been performed based on the first information, receives second information that specifies whether it is a briefing or a debriefing, extracts either third information for a briefing or fourth information for a debriefing from a database in which information related to the identified task is stored based on the second information, and outputs the extracted third information or fourth information.

[0010] A program according to one embodiment of the present disclosure causes a computer to execute the following processes: acquiring first information that identifies a task; identifying the task to be performed or that has been performed based on the first information; receiving second information that specifies either a briefing or a debriefing; extracting, based on the second information, from a database in which information related to the identified task is stored, either third information for a briefing or fourth information for a debriefing; and outputting the extracted third information or fourth information. Effect of the Invention

[0011] According to one aspect of the present disclosure, a worker can conduct a briefing or debriefing even when a knowledgeable person is not present. [Brief description of the drawings]

[0012] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of a system including an information processing device according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating an example of a configuration of a database provided in the system. [Diagram 3] 1 is a block diagram showing a configuration of an information processing device according to an embodiment; [Figure 4] 1 is a flowchart illustrating an operation of an information processing device according to an embodiment. [Diagram 5] 1 is a block diagram showing a configuration of an information processing device according to an embodiment; [Figure 6] FIG. 2 is a diagram illustrating an example of a hardware configuration of an information processing device according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] (System 1) Fig. 1 is a diagram illustrating an example of the configuration of a system 1 including any one of information processing devices 10, 20 according to embodiments 1 and 2 described below. As illustrated in Fig. 1, the system 1 includes an information processing device 10 (20), a worker terminal 100, a reception device 200, and a database 300. Here, "information processing device 10 (20)" means "any one of the information processing devices 10, 20 according to embodiments 1 and 2."

[0014] The worker terminal 100 is a terminal used by a worker. The worker terminal 100 accepts an operation to input first information (e.g., a work reception number) that identifies a work to be performed or that has been performed. The worker terminal 100 transmits the input first information to the information processing device 10 (20) via an arbitrary communication network.

[0015] The worker terminal 100 also accepts an operation to input second information specifying whether the briefing or debriefing is to be performed. The worker terminal 100 transmits the input second information to the information processing device 10 (20) via the communication network.

[0016] Here, the term "briefing" refers to a confirmation and report on the work to be performed before the work begins, and the term "debriefing" refers to a confirmation and report on the work that has been performed after the work begins.

[0017] The reception device 200 is a device that is managed and used by a customer (user). The reception device 200 receives an operation for inputting work information and case information together with work identification information (for example, a reception number).

[0018] The work information is information about a work specified by the work identification information. The work information is, for example, information indicating work procedures such as how to handle the device and model corresponding to the work and how to disassemble the device, and information indicating items to be checked during the work.

[0019] The case information is information on past work cases that are the same as or similar to the work identified by the work identification information. The case information is information on cases that require special attention, such as cases of dealing with difficult work that occurred in the past or cases where work mistakes occurred.

[0020] Furthermore, the reception device 200 may receive an operation to input video information, which will be described later, together with the work identification information.

[0021] The reception device 200 transmits the input task information and case information to the information processing device 10 (20) via the communication network. After that, the reception device 200 receives from the information processing device 10 (20) a task reception number issued by the information processing device 10 (20) as task identification information corresponding to the input task information and case information.

[0022] Task information identified by task identification information and case information are linked to the task identification information and stored in database 300. Furthermore, video information, which will be described later, may be stored in database 300 in association with the task identification information.

[0023] (An example of database 300) 2 shows an example of the configuration of the database 300 included in the system 1. In the example shown in FIG. 2, the database 300 includes a task information database 310, a case information database 320, and a video information database 330.

[0024] The work information database 310 stores at least one of work procedure information indicating the procedure of the work to be performed and check item information indicating items to be checked while the work is being performed.

[0025] The case information database 320 stores case information indicating cases that require attention.

[0026] Videos explaining work procedures and videos explaining examples of caution are stored in the video information database 330. Here, the videos explaining work procedures and videos explaining examples of caution are referred to as video information.

[0027] The video information is the fifth information relevant to both the briefing and the debriefing. In other words, the video information is the third information for the briefing and the fourth information for the debriefing.

[0028] The information processing device 10 (20) acquires first information for identifying an operation from the worker terminal 100. The information processing device 10 (20) identifies an operation to be performed or which has been performed, based on the first information.

[0029] The information processing device 10 (20) receives second information specifying either a briefing or a debriefing from the worker terminal 100. Then, the information processing device 10 (20) extracts either third information for a briefing or fourth information for a debriefing based on the second information from the database 300 in which information related to the identified work is stored.

[0030] The third type of information for briefings refers to explanations, examples, and footage that workers should check before starting work.

[0031] The fourth information for debriefing refers to explanations, follow-up checks, and footage that workers should confirm after completing their work.

[0032] The information processing device 10 (20) outputs the extracted third information or fourth information. For example, the information processing device 10 (20) transmits the extracted third information or fourth information to the worker terminal 100 via an arbitrary communication network.

[0033] The configuration and operation of the information processing device 10 (20) will be described in detail in the following first and second embodiments.

[0034] [Embodiment 1] The first embodiment will be described with reference to FIG. 3 and FIG.

[0035] (Configuration of information processing device 10) 3 is a block diagram showing the configuration of the information processing device 10 according to embodiment 1. As shown in FIG 1, the information processing device 10 includes an acquisition unit 11, a specification unit 12, a reception unit 13, an extraction unit 14, and an output unit 15.

[0036] The acquisition unit 11 acquires first information for identifying an operation. The acquisition unit 11 is an example of an acquisition means.

[0037] For example, the acquisition unit 11 acquires first information for identifying a task from the worker terminal 100 (FIG. 1). The first information is, for example, a reception number of the task. The acquisition unit 11 outputs the acquired first information to the identification unit 12.

[0038] The identification unit 12 identifies an operation to be performed or that has been performed based on the first information. The identification unit 12 is an example of an identification means.

[0039] For example, the identification unit 12 receives first information for identifying an operation from the acquisition unit 11. The identification unit 12 identifies the operation represented by the first information by referring to the database 300. For example, the identification unit 12 searches the database 300 for operation identification information corresponding to the first information.

[0040] The identification unit 12 outputs information indicating the identified task (for example, task identification information) to the extraction unit 14.

[0041] The receiving unit 13 receives second information that designates either a briefing or a debriefing. The receiving unit 13 is an example of a receiving means.

[0042] For example, the receiving unit 13 receives second information specifying whether a briefing or a debriefing is to be performed from the worker terminal 100. The receiving unit 13 outputs the received second information to the extracting unit .

[0043] The extraction unit 14 extracts either the third information for briefing or the fourth information for debriefing, based on the second information, from the database 300 (FIG. 2) in which information related to the identified work is stored. The extraction unit 14 is an example of an extraction means.

[0044] For example, the extraction unit 14 receives information indicating the identified work from the identification unit 12. In addition, the extraction unit 14 receives second information from the reception unit 13 specifying either a briefing or a debriefing.

[0045] The extraction unit 14 checks whether a briefing or a debriefing has been designated based on the second information.

[0046] When the second information designates a briefing, the extraction unit 14 extracts third information for the briefing from the database 300, using the information indicating the task identified by the identification unit 12. For example, the third information for the briefing is task information stored in the task information database 310 (FIG. 2).

[0047] When the second information designates a debriefing, the extraction unit 14 extracts fourth information for the debriefing from the database 300, using the information indicating the work identified by the identification unit 12. For example, the fourth information for the debriefing is case information stored in the case information database 320 (FIG. 2).

[0048] The extraction unit 14 outputs the third information or the fourth information extracted from the database 300 to the output unit 15.

[0049] The output unit 15 outputs the extracted third information or fourth information. The output unit 15 is an example of an output means.

[0050] For example, the output unit 15 receives the third information or the fourth information extracted from the database 300 from the extraction unit 14. The output unit 15 outputs the third information or the fourth information received from the extraction unit 14 to a display device or a storage device (not shown), or to another external device.

[0051] (Operation of information processing device 10) FIG. 4 is a flowchart showing the operation of the information processing device 10 according to the first embodiment.

[0052] 4, the acquisition unit 11 acquires first information for identifying an operation from the worker terminal 100 (FIG. 1) (S101). The acquisition unit 11 outputs the acquired first information to the identification unit 12.

[0053] The identification unit 12 uses the first information to identify an operation to be performed or that has been performed (S102). The identification unit 12 outputs information indicating the identified operation (for example, operation identification information) to the extraction unit 14.

[0054] The receiving unit 13 receives second information requesting either a briefing or a debriefing from the worker terminal 100 (FIG. 1). The receiving unit 13 outputs the received second information to the extracting unit 14.

[0055] The extraction unit 14 determines whether a briefing or a debriefing has been designated based on the second information (S104).

[0056] If a briefing is designated by the second information (branch A in S104), the extraction unit 14 extracts third information for the briefing from the database (S105A).

[0057] If a debriefing is designated by the second information (branch B in S104), the extraction unit 14 extracts fourth information for the debriefing from the database (S105B).

[0058] The extraction unit 14 outputs the third information or the fourth information to the output unit 15.

[0059] The output unit 15 outputs the extracted third information or fourth information (S106).

[0060] This is the end of the operation of the information processing device 10 according to this embodiment.

[0061] (Effects of this embodiment) According to the configuration of this embodiment, the acquisition unit 11 acquires first information that identifies a task. The identification unit 12 identifies a task to be performed or that has been performed based on the first information. The reception unit 13 receives second information that specifies either a briefing or a debriefing. The extraction unit 14 extracts, based on the second information, from a database 300 in which information related to the identified task is stored, either third information for a briefing or fourth information for a debriefing from the database. The output unit 15 outputs the extracted third information or fourth information.

[0062] In this way, when a briefing is designated for a task to be performed, third information for the briefing is output based on the second information from database 300 in which information related to the task is stored. On the other hand, when a debriefing is designated for a task that has been performed, fourth information for the debriefing is output based on the second information from database 300 in which information related to the task is stored. The worker refers to the output third information or fourth information. This allows the worker to perform a briefing or debriefing even when a knowledgeable person is absent.

[0063] [Embodiment 2] A second embodiment will be described with reference to Fig. 5. In the second embodiment, a configuration will be described in which the third information for briefing and the fourth information for debriefing are stored in the database 300 (Fig. 1).

[0064] In the second embodiment, with regard to components common to the first embodiment, the description in the first embodiment will be cited and the description in the second embodiment will be omitted.

[0065] (Configuration of information processing device 20) Fig. 5 is a block diagram showing a configuration of an information processing device 20 according to embodiment 2. As shown in Fig. 5, the information processing device 20 includes an acquisition unit 11, a specification unit 12, a reception unit 13, an extraction unit 14, and an output unit 15. The information processing device 20 further includes a storage unit 26.

[0066] The storage unit 26 receives input of information related to work to be performed or has been performed, and stores the input information related to the work in the database 300 (FIG. 1). The storage unit 26 is an example of a storage means.

[0067] For example, the storage unit 26 receives information related to the work to be performed or that has been performed, together with work identification information (eg, a reception number) from the reception device 200 (FIG. 1).

[0068] The storage unit 26 determines whether the information received from the reception device 200 is the third information for a briefing or the fourth information for a debriefing.

[0069] When it is determined that the information received from the reception device 200 is work information, the storage unit 26 stores the work information in the database 300 as third information for briefing, in association with the work identification information.

[0070] On the other hand, when it is determined that the information received from the reception device 200 is case information, the storage unit 26 stores the case information in the database 300 as fourth information for debriefing, in association with the task identification information.

[0071] The storage unit 26 may receive the video information together with the task identification information from the reception device 200 (FIG. 1). In this case, the storage unit 26 associates the video information with the task identification information as the fifth information and stores it in the database 300. As described above, the fifth information is the third information for the briefing and also the fourth information for the debriefing.

[0072] In this way, the storage unit 26 determines whether the information received from the reception device 200 is the third information or the fourth information. After that, the storage unit 26 stores the information received from the reception device 200 in the database 300 as either the third information or the fourth information (or the fifth information) in association with the work identification information.

[0073] (Effects of this embodiment) According to the configuration of this embodiment, the acquisition unit 11 acquires first information that identifies a task. The identification unit 12 identifies a task to be performed or that has been performed based on the first information. The reception unit 13 receives second information that specifies either a briefing or a debriefing. The extraction unit 14 extracts, based on the second information, from a database 300 in which information related to the identified task is stored, either third information for a briefing or fourth information for a debriefing from the database. The output unit 15 outputs the extracted third information or fourth information.

[0074] In this way, when a briefing is designated for a task to be performed, third information for the briefing is output based on the second information from database 300 in which information related to the task is stored. On the other hand, when a debriefing is designated for a task that has been performed, fourth information for the debriefing is output based on the second information from database 300 in which information related to the task is stored. The worker refers to the output third information or fourth information. This allows the worker to perform a briefing or debriefing even when a knowledgeable person is absent.

[0075] Furthermore, according to the configuration of this embodiment, input of information related to a task to be performed or that has been performed is accepted, and the input information related to the task is stored in database 300. This makes it possible to generate a database in which third information for briefing and fourth information for debriefing are organized.

[0076] (Hardware configuration) Each of the components of the information processing devices 10 and 20 described in the first and second embodiments is represented by a functional block. Some or all of these components are realized by an information processing device as shown in Fig. 6. Fig. 6 is a block diagram showing an example of the hardware configuration of the information processing device.

[0077] 6, the computer 110 includes a CPU (Central Processing Unit) 111, a main memory 112, a storage device 113, an input interface 114, a display controller 115, a data reader / writer 116, and a communication interface 117. These components are connected to each other via a bus 121 so as to be able to communicate data with each other. Note that the computer 110 may include a GPU (Graphics Processing Unit) or an FPGA (Field-Programmable Gate Array) in addition to the CPU 111 or instead of the CPU 111.

[0078] The CPU 111 loads the programs (codes) in this embodiment stored in the storage device 113 into the main memory 112 and executes them in a predetermined order to perform various calculations. The main memory 112 is typically a volatile storage device such as a dynamic random access memory (DRAM). The programs in this embodiment are provided in a state stored in a computer-readable recording medium 120. The programs in this embodiment may be distributed over the Internet connected via a communication interface 117.

[0079] Specific examples of the storage device 113 include a hard disk drive and a semiconductor storage device such as a flash memory. The input interface 114 mediates data transmission between the CPU 111 and input devices 118 such as a keyboard and a mouse. The display controller 115 is connected to a display device 119 and controls the display on the display device 119.

[0080] Data reader / writer 116 mediates data transmission between CPU 111 and recording medium 120, reads programs from recording medium 120, and writes processing results in computer 110 to recording medium 120. Communication interface 117 mediates data transmission between CPU 111 and other computers.

[0081] Specific examples of recording medium 120 include general-purpose semiconductor storage devices such as CF (Compact Flash (registered trademark)) and SD (Secure Digital), magnetic recording media such as a flexible disk, or optical recording media such as a CD-ROM (Compact Disk Read Only Memory).

[0082] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes.

[0083] (Appendix 1) An acquisition means for acquiring first information for identifying an operation; An identification means for identifying the work to be performed or that has been performed based on the first information; receiving means for receiving second information designating either a briefing or a debriefing; an extraction means for extracting from a database in which information related to the identified work is stored either third information for briefing or fourth information for debriefing based on the second information; an output means for outputting the extracted third information or the extracted fourth information; An information processing device comprising:

[0084] (Appendix 2) The system further comprises a storage means for receiving input of the information related to the work to be performed or that has been performed, and storing the input information related to the work in the database. 2. The information processing device according to claim 1 .

[0085] (Appendix 3) The database includes a work information database in which at least one of work procedure information indicating the procedure of the work to be performed and check item information indicating items to be checked while the work is being performed is stored. 2. The information processing device according to claim 1 .

[0086] (Appendix 4) The database includes a case information database in which information indicating cases requiring attention is stored. 2. The information processing device according to claim 1 .

[0087] (Appendix 5) The database includes a video information database in which video explanations and examples are stored. 2. The information processing device according to claim 1 .

[0088] (Appendix 6) The computer Obtaining first information identifying an operation; Identifying the operation to be performed or that has been performed based on the first information; receiving second information specifying whether the briefing or debriefing will occur; Extracting either third information for briefing or fourth information for debriefing from a database in which information related to the identified work is stored, based on the second information; Outputting the extracted third information or fourth information Information processing methods.

[0089] (Appendix 7) The computer, Accepting input of information related to the work to be performed or that has been performed, and storing the input information related to the work in the database. 7. The information processing method according to claim 6,

[0090] (Appendix 8) The database includes a work information database in which at least one of work procedure information indicating the procedure of the work to be performed and check item information indicating items to be checked while the work is being performed is stored. 7. The information processing method according to claim 6,

[0091] (Appendix 9) The database includes a case information database in which information indicating cases requiring attention is stored. 7. The information processing method according to claim 6,

[0092] (Appendix 10) The database includes a video information database in which video explanations and examples are stored. 7. The information processing method according to claim 6,

[0093] (Appendix 11) A process of obtaining first information identifying an operation; identifying the operation to be performed or that has been performed based on the first information; receiving second information specifying either a briefing or a debriefing; A process of extracting either third information for briefing or fourth information for debriefing from a database in which information related to the identified work is stored, based on the second information; A process of outputting the extracted third information or the extracted fourth information; A program for causing a computer to execute the following.

[0094] (Appendix 12) The computer includes: A process of accepting input of information related to the work to be performed or that has been performed, and storing the input information related to the work in the database. 12. The program according to claim 11, which causes the program to execute the above steps.

[0095] (Appendix 13) The database includes a work information database in which at least one of work procedure information indicating the procedure of the work to be performed and check item information indicating items to be checked while the work is being performed is stored. 12. The program according to claim 11,

[0096] (Appendix 14) The database includes a case information database in which information indicating cases requiring attention is stored. 12. The program according to claim 11,

[0097] (Appendix 15) The database includes a video information database in which video explanations and examples are stored. 12. The program according to claim 11,

[0098] The present disclosure has been described above with reference to several embodiments. However, the present disclosure is not limited to the above embodiments. Each embodiment can be appropriately combined with other embodiments. In addition, various modifications that can be understood by a person skilled in the art can be made to the configurations and details of the above embodiments within the scope of the present disclosure. [Industrial Applicability]

[0099] The present disclosure can be used to assist in performing tasks. [Explanation of symbols]

[0100] 1 System 10. Information processing device 11 Acquisition Department 12 Specific part 13 Receiving section 14 Extraction part 15 Output section 20 Information processing device 26 Storage area 100 Worker terminal 200 Reception device 300 Databases 310 Work Information Database 320 Case Information Database 330 Video Information Database

Claims

1. An acquisition means for acquiring first information for identifying an operation; An identification means for identifying the work to be performed or that has been performed based on the first information; receiving means for receiving second information designating either a briefing or a debriefing; an extracting means for extracting from a database in which information related to the identified work is stored either third information for briefing or fourth information for debriefing based on the second information; an output means for outputting the extracted third information or the extracted fourth information; An information processing device comprising:

2. The system further comprises a storage means for receiving input of the information related to the work to be performed or that has been performed, and storing the input information related to the work in the database.

2. The information processing apparatus according to claim 1,

3. The database includes a work information database in which at least one of information indicating a work procedure that indicates a procedure of the work to be performed and information indicating items that should be checked while the work is being performed is stored.

2. The information processing apparatus according to claim 1,

4. The database includes a case information database in which information indicating cases requiring attention is stored.

2. The information processing apparatus according to claim 1,

5. The database includes a video information database in which video explanations and examples are stored.

2. The information processing apparatus according to claim 1,

6. The computer Obtaining first information identifying an operation; Identifying the operation to be performed or that has been performed based on the first information; receiving second information specifying either a briefing or a debriefing; extracting, from a database in which information related to the identified work is stored, either third information for briefing or fourth information for debriefing based on the second information; Outputting the extracted third information or fourth information Information processing methods.

7. The computer, Accepting input of information related to the work to be performed or that has been performed, and storing the input information related to the work in the database.

7. The information processing method according to claim 6,

8. A process of obtaining first information identifying an operation; identifying the operation to be performed or that has been performed based on the first information; receiving second information specifying either a briefing or a debriefing; A process of extracting either third information for briefing or fourth information for debriefing from a database in which information related to the identified work is stored, based on the second information; A process of outputting the extracted third information or the extracted fourth information; A program for causing a computer to execute the following.

9. The computer includes: A process of accepting input of information related to the work to be performed or that has been performed, and storing the input information related to the work in the database. The program according to claim 8, characterized in that the program executes the following:

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