Information processor and program

Abstract

To provide an information processor and a program capable of providing useful information to users using a management dashboard, etc.SOLUTION: In an information processing system to which a plurality of accommodation facility terminals, an accommodation site server and a revenue management system are connected via a communication network, a revenue management system 30, which is an information processor, comprises: a receiving unit 312 that receives input from a specific area; an acquisition unit 313 that acquires the number of available rooms that each accommodation facility in the specific area provides on an accommodation site, and acquires the number of reservations when rooms are reserved through the accommodation site for each accommodation facility in the specific area; and a display control unit 316 that displays, on a display device, a variation ratio for each accommodation day, with respect to the number of available rooms and the number of reservations of the accommodation facilities in the specific area, according to an input instruction.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing device and a program. [Background technology]

[0002] Conventionally, there has been known a reservation system that sets multiple plans for accommodation facilities and sells the multiple plans to users. Since revenues vary greatly depending on which plans the accommodation facilities allocate their room inventory to, a lodging reservation system has been proposed that can allocate rooms to an appropriate plan depending on the room inventory situation (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2013-30107 A Summary of the Invention [Problem to be solved by the invention]

[0004] In order to expand the profits of the lodging business, it is important to optimize sales by adjusting plans and room prices while comparing demand and room inventory, which is known as revenue management. In order to effectively manage revenue, people in charge of accommodation facilities (e.g., managers) are introducing management dashboards that visualize necessary information in an intuitive and easy-to-understand way. However, even after introducing the management dashboards, there was an issue that they were not being fully utilized because useful information was not being provided to the accommodation facilities.

[0005] The present invention has been made in consideration of the above-described circumstances, and has an object to provide useful information to users who use a management dashboard or the like. [Means for solving the problem]

[0006] The information processing device of the present disclosure is an information processing device that displays information related to the management of accommodation facilities, and includes a reception unit that receives input of a designated area, a first acquisition unit that acquires the number of available guest rooms that each accommodation facility in the designated area provides on an accommodation site, a second acquisition unit that acquires the number of reservations when rooms are booked through the accommodation site for each accommodation facility in the designated area, and a display control unit that displays on a display device the fluctuation ratio for each stay date for the number of available slots and the number of reservations for accommodation facilities in the designated area in accordance with input instructions. Effect of the Invention

[0007] According to the present invention, useful information is provided to users who use a management dashboard or the like. [Brief description of the drawings]

[0008] [Figure 1] 1 is a diagram illustrating a configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing the main functions of the revenue management system. [Diagram 3] FIG. 13 is a diagram illustrating an example of a management dashboard screen. [Figure 4] FIG. 13 is a partially enlarged view of the management dashboard screen. [Diagram 5] 2 is a flowchart showing the overall flow of the present system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. Note that the same elements are given the same reference numerals and duplicated explanations will be omitted.

[0010] [Outline of information processing system] The configuration of an information processing system 1 according to this embodiment will be described with reference to FIG. The information processing system 1 is a system that supports accommodation businesses that operate accommodation facilities, and includes an accommodation facility terminal 10, an accommodation site server 20, and a revenue management system 30.

[0011] The accommodation facility terminal 10, the accommodation site server 20, and the revenue management system 30 are connected via a communication network N. The number of the accommodation facility terminals 10, etc. is not particularly limited.

[0012] The communication network N includes a communication network capable of transmitting and receiving information between the accommodation facility terminal 10, the accommodation site server 20, and the revenue management system 30. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof, and may be either wired or wireless.

[0013] The accommodation facility terminal 10 is configured, for example, by a personal computer (PC), a notebook PC, or the like, and is equipped with software, a browser, and the like required to use the present system 1. The accommodation facility terminal 10 receives various services provided by the present system 1 by operating the software, browser, and the like according to instructions from, for example, a person in charge of the accommodation facility.

[0014] To explain by way of example, the accommodation facility terminal 10 is capable of displaying on a display various information related to the management of the accommodation facility (for example, a management dashboard of the accommodation facility) provided by the revenue management system 30, and switching each indicator shown on the management dashboard according to instructions input by the person in charge of the accommodation facility. The software may be configured to be installed on the accommodation facility terminal 10, or may be configured such that some or all of the functions of the software are provided from the revenue management system 30 or the like via the communication network N (so-called SaaS (Software as a Service), etc.).

[0015] The accommodation site server 20 is a general-purpose computer that maintains and manages a site related to accommodation facilities (hereinafter, also referred to as "accommodation site" or "this site"). It may be composed of one computer or may be composed of multiple computers distributed on a communication network. The accommodation site server 20 posts detailed facility setting information provided by each accommodation facility on this site, and accepts reservations for each accommodation facility. The detailed facility setting information includes basic facility data such as the name, address, telephone number, and facilities of each accommodation facility, as well as the number of rooms provided by each accommodation facility on this site (provided number of rooms data) and the accommodation price of each room posted on this site (posted price data). In this embodiment, the minimum accommodation price is assumed as the accommodation price of each room, but other accommodation prices (for example, accommodation prices at a specified time, etc.) may also be used. The detailed facility setting information may also include information such as room type, room facilities, options, children's rates, and individual rates during busy periods and seasons.

[0016] The accommodation site server 20 is equipped with software, a browser, etc. required to use the present system 1. By operating the software, browser, etc., the accommodation site server 20 periodically (or irregularly) transmits to the revenue management system 30 detailed facility setting information including available slots data indicating the number of slots for rooms provided by each accommodation facility to this site, reservation data when a room at each accommodation facility is reserved through this site, etc. The reservation data includes the number of reservations when a room at each accommodation facility is reserved through this site, the set price for the room at the time of reservation, etc.

[0017] The revenue management system (information processing device) 30 is a system that supports the revenue management of each accommodation facility, and displays a management dashboard of the accommodation facility on each accommodation facility terminal 10 in response to a request from the accommodation facility terminal 10.

[0018] As shown in Fig. 1, the revenue management system 30 includes a control device 31 and a storage device 32. The control device 31 includes, as hardware, a CPU, memories such as ROM and RAM, an input interface, an output interface, a communication interface, and a bus connecting these. The control device 31 realizes various functions described below by the CPU executing a program stored in the ROM or the like. The storage device 32 is a hard disk drive or the like. The revenue management system 30 does not need to be composed of a single computer, and may be composed of multiple computers and storage devices distributed over the communication network N.

[0019] FIG. 2 is a block diagram showing the main functions of the revenue management system 30. As shown in FIG. 2, the functional modules include an account management unit 311, a reception unit 312, an acquisition unit 313, a first inventory trend graph creation unit 314, a second inventory trend graph creation unit 315, and a display control unit 316.

[0020] The account management unit 311 manages the accounts of each user who uses the revenue management system 30 (for example, a unique ID and password given to a person in charge of an accommodation facility) and accepts logins from each account.

[0021] The reception unit 312 receives various instructions (designations) from each user to the revenue management system 30 from each accommodation facility terminal 10.

[0022] The acquisition unit (first acquisition unit, second acquisition unit) 313 acquires reservation data and detailed facility setting information (including data on the number of slots available) of each accommodation facility from the accommodation site server 20. The reservation data and detailed facility setting information acquired by the acquisition unit 313 are sequentially stored in the storage device 32.

[0023] The first inventory transition graph creation unit 314, the second inventory transition graph creation unit 315, and the display control unit 316 will be described with reference to the management dashboard screen P shown in FIGS.

[0024] FIG. 3 is a diagram illustrating an example of a management dashboard screen P displayed on the display of each accommodation facility terminal 10, and FIG. 4 is a partial enlarged view of the management dashboard screen P shown in FIG. The management dashboard screen P shown in Figure 3 displays two types of graphs showing the area inventory of accommodation facilities located in a specified area (for example, around downtown XX in XX city, XX prefecture, etc.) among the accommodation facilities listed (registered) on the accommodation site; specifically, a first inventory trend graph SG1 and a second inventory trend graph SG2.

[0025] Here, the area inventory includes information such as the number of guest room slots each accommodation facility provides to this site (i.e., the number of available slots), the number of reservations made when rooms at each accommodation facility are reserved through this site, and the average daily rate (ADR) of a room. The ADR can be calculated, for example, by dividing the total amount of sales by the number of rooms sold, using the detailed facility setting information that the revenue management system 30 obtains from each accommodation facility terminal 10.

[0026] In this embodiment, it is possible to specify the area AR for which the inventory of accommodation facilities should be displayed, the month of stay AM, and the type of accommodation (for example, hotel, guesthouse, guesthouse, etc.) AT. In the example shown in FIG. 3, "XX prefecture" is specified as the large area (prefecture, etc.), "△〇 city..." is specified as the medium area, "November 2023" as the month of stay, and "all" is specified as the type of accommodation. By appropriately specifying the area, month of stay, type of accommodation, etc., the user can compare the past results of the area he / she wants to know about and the performance with competing accommodation facilities (competitive facilities), and can set effective accommodation prices. Here, the specification of the period for which the inventory of accommodation facilities should be displayed is exemplified by the specification of a month (i.e., the month of stay), but the user may be allowed to arbitrarily specify the period for which the inventory should be displayed, such as a two-week unit or a few days unit. For ease of explanation, the area for which accommodation inventory should be displayed, the month of stay, and the type of accommodation will be collectively referred to as area-related information below.

[0027] When the area-related information is specified by a user or the like, the first stock transition graph creation unit 314 creates a first stock transition graph SG1 showing the stock transition by stay date based on the reservation data and facility detailed setting information of each accommodation facility in the specified area (designated area). In the example shown in FIG. 3, the transition of each parameter of the number of reservations (total), the number of available slots (total), and the ADR (average) of accommodation facilities in the designated area by stay date is displayed in different colors. In this embodiment, the transition by stay date is represented by a horizontal bar graph, but the type of graph can be set arbitrarily. In addition, in the first stock transition graph SG1, in order to facilitate comparison of both parameters, the number of available slots and the number of reservations, the number of reservations is displayed superimposed on the number of available slots, but how to display them is arbitrary depending on the UI design, etc. In addition, the setting of conditions for the stay date to be hidden (for example, if the number of accommodation facilities with inventory is less than 5, it is hidden) is also arbitrary.

[0028] When area-related information is specified by a user, etc., the second inventory trend graph creation unit 315 creates a second inventory trend graph SG2 showing the trend in the inventory fluctuation ratio by stay date based on the reservation data and facility detailed setting information of each accommodation facility in the specified area.

[0029] In this embodiment, the fluctuation ratio of the second inventory trend graph SG2 to be displayed can be specified as "compared to last week (rate of change from last week)" or "compared to last day (rate of change from last day)." Specifically, as shown in Figs. 3 and 4, the management dashboard screen P is provided with a switching tab TB for switching between the comparison between last week and the comparison between last day. The user can switch between the comparison between last week and the comparison between last day by operating the switching tab TB using the accommodation facility terminal 10.

[0030] In the example shown in Figure 3, "compared to previous week" is specified as the fluctuation ratio, and the number of reservations (compared to previous week) and the number of slots available (compared to previous week) for accommodation facilities in the specified area are displayed in different colors by parameter for each stay date in a horizontal bar graph. Both graphs are displayed side by side for each stay date, so users can compare and refer to both graphs to evaluate and analyze the appropriateness of the accommodation prices they set.

[0031] For example, if the number of slots available for a given stay has decreased significantly compared to the previous week, it can be assumed that reservations have been flooded in over the past week due to a major event (such as a concert by a famous artist) scheduled for either the stay or the date of the stay. Users can consider reviewing accommodation prices and the number of slots available (for example, raising accommodation prices or expanding the number of slots available) depending on the fluctuations in the room inventory.

[0032] On the other hand, for dates where the number of reservations is almost the same (or has decreased) compared to the previous week, it is highly likely that a major event (such as an X festival) has been canceled before or after the date of the stay. Users can consider reviewing accommodation prices and the number of slots available (for example, lowering accommodation prices or reducing the number of slots available) depending on the fluctuation in the number of reservations.

[0033] The display control unit 316 displays a first inventory trend graph SG1 showing the inventory trend by date of stay created by the first inventory trend graph creation unit 314, and a second inventory trend graph SG2 showing the trend in inventory fluctuation ratio by date of stay created by the second inventory trend graph creation unit 315 on the display of the accommodation facility terminal 10.

[0034] By checking the two types of inventory trend graphs SG1 and SG2 displayed on the screen, users can get an overview of the reservation status of each accommodation facility within the specified area, analyze the factors behind changes in the reservation status within the specified area, and consider revising accommodation prices and the number of slots available.

[0035] In the above explanation, the second inventory trend graph SG2 is configured to be switchable between the previous week and the previous day, but other fluctuation ratios (for example, 10 days ago or 2 weeks ago) may be set. In addition, it is also possible to set conditions for accommodation dates that should not be displayed (for example, hide accommodations when the number of accommodations with inventory is less than 5).

[0036] Next, the overall flow of the present system 1 will be described with reference to the flowchart shown in FIG.

[0037] The user operates the accommodation facility terminal 10 to access the revenue management system 30 and log in. When the revenue management system 30 accepts the user's login, it displays the top screen (not shown) of the management dashboard on the accommodation facility terminal 10 (step S101). On the top screen, various information related to the management of the accommodation facility is displayed as thumbnails. After checking the top screen, the user operates the accommodation facility terminal 10 to request a display of the accommodation facility's area inventory.

[0038] When the revenue management system 30 receives a request to display area inventory (step S102), it acquires reservation data and detailed facility setting information for each accommodation facility from the storage device 32 (steps S103 to S104).

[0039] The revenue management system 30 accepts the designation (input) of area-related information including the designation of the area (step S105). As an example, the revenue management system 30 accepts the designation of a predetermined area including accommodation facilities managed by the user (for example, "around downtown area of ​​XX city, XX prefecture"), the designation of the month of stay, and the designation of the type of accommodation.

[0040] The revenue management system 30 creates a first inventory transition graph SG1 showing the inventory transition by stay date based on the reservation data and detailed facility setting information of each accommodation facility in the specified area (step S106).

[0041] Furthermore, the revenue management system 30 creates a second inventory transition graph SG2 showing the transition of the inventory fluctuation ratio by stay date based on the reservation data and detailed facility setting information of each accommodation facility in the specified area (step S107).

[0042] The revenue management system 30 displays a first inventory transition graph SG1 showing the inventory transition by stay date and a second inventory transition graph SG2 showing the transition of the inventory fluctuation ratio by stay date on the display of the accommodation facility terminal 10 (step S108; see FIG. 3). The display contents of both graphs have already been explained in detail, so they will not be described here.

[0043] Thereafter, when the revenue management system 30 receives an instruction to switch the fluctuation ratio (for example, from "compared to last week" to "compared to last day") (step S109; YES), it creates a second inventory trend graph SG2 of the specified fluctuation ratio (step S110) and updates the second inventory trend graph SG2 displayed on the display of the accommodation facility terminal 10 (step S111). On the other hand, when there is no instruction to switch the fluctuation ratio (step S109; NO), the revenue management system 30 ends the above-described processing.

[0044] As described above, according to this embodiment, when the area-related information is specified by the user, two types of inventory transition graphs SG1 and SG2 are displayed on the accommodation facility terminal 10 of the user. By checking both graphs, the user can get an overview of the reservation status of each accommodation facility in the specified area, analyze the cause of the change in the reservation status in the specified area, and consider revising the accommodation price and the number of slots available. In particular, the second inventory transition graph SG2, which shows the transition of the fluctuation ratio of the inventory by the date of stay, can be switched between "compared to the previous week" and "compared to the previous day". The user can evaluate and analyze the appropriateness of the accommodation price set by himself / herself by appropriately switching the fluctuation ratio of the second inventory transition graph SG2.

[0045] The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the scope of the present invention. Therefore, the above-described embodiment is merely illustrative in every respect, and should not be interpreted as being restrictive. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel as long as no inconsistency occurs in the processing content. In addition, in this embodiment, the case where revenue management is performed for accommodation facilities has been described, but it goes without saying that it may also be performed for food and beverage facilities such as restaurants and cooking establishments. [Explanation of symbols]

[0046] Reference Signs List 1...information processing system, 10...accommodation terminal, 20...accommodation site server, 30...revenue management system, 31...control device, 32...storage device, 311...account management unit, 312...reception unit, 313...acquisition unit, 314...first inventory trend graph creation unit, 315...second inventory trend graph creation unit, 316...display control unit, P...management dashboard screen, SG1...first inventory trend graph, SG2...second inventory trend graph, AR...area, AM...month of stay, AT...type of accommodation, TB...switching tab

Claims

1. An information processing device that displays information related to the management of an accommodation facility, A reception unit that receives input of a designated area; a first acquisition unit that acquires the number of rooms available that each accommodation facility in the specified area is providing on an accommodation site; a second acquisition unit that acquires the number of reservations made when rooms are reserved through the accommodation site for each accommodation facility in the specified area; a display control unit that displays, on a display device, a fluctuation ratio for each accommodation date with respect to the number of available slots and the number of reservations of accommodation facilities in the specified area in accordance with an input instruction; An information processing device comprising:

2. The information processing device according to claim 1 , wherein the fluctuation ratio is a rate compared to the previous week or the previous day.

3. The information processing device according to claim 1 , wherein the input instruction includes a designation of a period for which the fluctuation ratio is to be displayed.

4. The display control unit is The information processing device according to claim 3 , wherein a graph showing a fluctuation ratio of the number of available slots for each stay date and a graph showing a fluctuation ratio of the number of reservations for each stay date are displayed side by side on the display device.

5. A computer that displays information related to the management of lodging facilities. A reception unit that receives input of a designated area; a first acquisition unit that acquires the number of rooms available that each accommodation facility in the specified area is providing on an accommodation site; a second acquisition unit that acquires the number of reservations made when rooms are reserved through the accommodation site for each accommodation facility in the specified area; A program for functioning as a display control unit that displays, in accordance with input instructions, the fluctuation ratio for each stay date for the number of available slots and the number of reservations for accommodation facilities in the specified area on a display device.

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