Information processing apparatus, information processing method, and program

Abstract

To enable both customers and stores to fully benefit from increasing inbound demand.SOLUTION: A server 1 communicates with a store terminal 3 of a restaurant providing a service and a customer terminal 2 of a customer of the restaurant, and comprises: a store / menu registration unit 61; and a map linking unit 51. The store / menu registration unit 61 accepts registration of store information about a restaurant, including location information, and a service menu provided by the restaurant, at least by an image and a category, via the store terminal 3. The map linking unit 51 displays a restaurant icon on a map on the customer terminal 2, where the location and route can be confirmed, based on the location information included in the registered store information, and displays contact information, address, or the like to make a reservation to visit the restaurant when a click operation is received on the restaurant icon.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] In recent years, as the number of tourists visiting Japan from overseas has rapidly increased and inbound demand has grown, reservation systems have been developed that allow both customers and stores to make reservations with peace of mind (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-133476 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, the above-mentioned conventional technologies are only partial improvements in measures to deal with inbound demand, and are not sufficient to allow both customers and stores to benefit from the increase in inbound demand.

[0005] The present invention has been made in consideration of the above circumstances, and has an object to enable both customers and stores to fully benefit from the increase in inbound demand. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: An information processing device that communicates with a first terminal of a store that provides goods or services and a second terminal of a customer of the store, a registration means for accepting registration of at least an image and a category of store information indicating one or more pieces of information related to the store including location information and a list indicating information on each of the one or more products or services provided by the store in the first terminal; a map linking means for displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal, and displaying the store information of the store when a predetermined operation on the symbol is received; a reservation advance payment means for accepting, in the first terminal, a prepayment as a condition for a reservation for the provision of a specific product or service from the list, and for executing control related to the prepayment when a desired operation for a reservation for the provision of the specific product or service is performed by the customer in the second terminal, and for accepting the reservation on the condition that the prepayment has been completed; an advertisement control means for receiving an operation from the store in the first terminal and executing control regarding the display of advertisements of the store; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are each an information processing method and a program corresponding to the information processing device according to the aspect of the present invention described above. Effect of the Invention

[0008] According to the present invention, both customers and stores can fully benefit from the increase in inbound demand. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a conceptual diagram showing an overview of an inbound demand countermeasure function in an information processing device of the present invention. [Diagram 2] 2 is a diagram showing an example of a system configuration of an information processing system including a server of an embodiment of an information processing device according to the present invention that realizes the inbound demand countermeasure function of FIG. 1. [Diagram 3]3 is a diagram illustrating an example of a hardware configuration of a server in the information processing system of FIG. 2. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of a server having the hardware configuration shown in FIG. 3. [Diagram 5] 5 is a flowchart showing the operation of a server having the functional configuration of FIG. 4. [Figure 6] FIG. 5 is a diagram showing main element functions (first function) of an inbound demand countermeasure function of the server in FIG. 4. [Figure 7] FIG. 7 is a diagram showing a store / menu registration function among the element functions shown in FIG. 6. [Figure 8] FIG. 7 is a diagram showing a map function among the element functions shown in FIG. 6. [Figure 9] FIG. 7 is a diagram showing a reservation and advance payment function among the element functions shown in FIG. 6. [Figure 10] FIG. 7 is a diagram showing an advertising function among the element functions shown in FIG. 6. [Figure 11] 7 is a diagram showing an element function (second function) other than the element functions shown in FIG. 6, among the inbound demand countermeasure functions of the server in FIG. [Figure 12] FIG. 12 is a diagram showing a table order function out of the second functions shown in FIG. [Figure 13] FIG. 12 is a diagram showing a mobile order function among the second functions shown in FIG. [Figure 14] FIG. 12 is a diagram showing a simple translation function out of the second functions shown in FIG. [Figure 15] FIG. 12 is a diagram showing a data analysis function of the second function shown in FIG. 11. [Figure 16] This is a diagram showing how the inbound demand countermeasure function of the server in Figure 4 solves all of the issues restaurants face in dealing with inbound demand. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] First, before describing an embodiment of an information processing device of the present invention, an overview of an inbound demand countermeasure function of the information processing device will be described with reference to FIG.

[0011] The inbound demand countermeasure function of the information processing device is provided by the screen of a customer terminal 2 operated by a customer. The customer is, for example, a tourist visiting Japan from overseas or a person of the same nature.

[0012] Specifically, as shown in FIG. 1, if the customer terminal 2 is, for example, a smartphone, an application program for inbound demand countermeasures provided by a service provider (hereinafter referred to as an “inbound demand countermeasures app”) is installed on the customer terminal 2. Although not shown, the app is also installed on store terminals installed in stores such as restaurants.

[0013] The inbound demand response app includes functions for multilingual customer service, multilingual menu creation, cashless payment, and public relations activities to attract customers, and can solve issues ranging from attracting customers to operational issues in one place, thereby supporting restaurants and their customers. By providing the inbound demand countermeasure app to customers and restaurant store managers (owners, etc.), the above service provider can provide a service that can address the issues of inbound demand countermeasures all at once.

[0014] In this way, the inbound demand countermeasures functions offered by the service provider allow both customers and restaurants to fully benefit from the increase in inbound demand.

[0015] Next, the configuration of an information processing system including the customer terminal 2 that provides the inbound demand countermeasure function of FIG. 1 will be described with reference to FIG. FIG. 2 is a diagram showing an example of the system configuration of an information processing system applied to the present service of FIG. 1, that is, an information processing system including a server of an embodiment of an information processing device according to the present invention.

[0016] The information processing system of FIG. 2 is configured to include a server 1, a customer terminal 2, and a store terminal 3. The server 1, the customer terminal 2, and the store terminal 3 are connected to each other so as to be able to communicate with each other via a predetermined network N such as the Internet. The form of the network N is not particularly limited, and for example, Bluetooth (registered trademark), Wi-Fi (registered trademark), a LAN (Local Area Network), the Internet, etc. may be adopted.

[0017] The server 1 is an information processing device managed by a service provider, and provides information to customers, shop owners, and the like. The server 1 communicates with a store terminal 3 of the restaurant providing the service and a customer terminal 2 of the restaurant's customers, and while communicating appropriately with the customer terminal 2 and the store terminal 3, executes various control processes to solve the problems of inbound demand countermeasures.

[0018] The customer terminal 2 is a terminal that accepts operations by users of the present service, such as customers, and is, for example, an information processing device such as a smartphone, tablet, or personal computer.

[0019] The store terminal 3 is a terminal that accepts operations by users of the present service, such as owners of restaurants, and is, for example, an information processing device such as a personal computer, tablet, or smartphone.

[0020] In the present embodiment, the first method has been described in which an inbound demand countermeasure function is introduced to each of the customer terminals 2 and the store terminals 3 by an inbound demand countermeasure app installed in the customer terminals 2 and the store terminals 3, as an example of collaboration between the customer terminals 2, the store terminals 3, and the server 1. Alternatively, a second method may be adopted in which the customer terminals 2 and the store terminals 3 access a website of the server 1 and display the website. In the second method, the browser app communicates with the server 1 as appropriate in response to operations performed by a customer or a store owner on the screen of a browser app prepared in advance in the customer terminals 2 and the store terminals 3, and causes the server 1 to execute main processes. In addition, a method that appropriately combines the first method and the second method can also be adopted as a "collaboration" method. However, for the sake of convenience, the following example will be described assuming that the second method is adopted as the "collaboration" method. In other words, in the following example, the server 1 is merely an example, and it goes without saying that the customer terminal 2 or the store terminal 3 may be used as appropriate in implementation.

[0021] In this example, the server 1 executes the main processes, so the following will focus on the server 1 in the information processing system of FIG. 2 and describe the hardware configuration and functional configuration of the server 1.

[0022] First, an example of a hardware configuration of a server constituting the above-mentioned information processing system will be described with reference to FIG. FIG. 3 is a block diagram showing a hardware configuration of a server according to an embodiment of the information processing device of the present invention.

[0023] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0024] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0025] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0026] The output unit 16 is composed of a display such as a liquid crystal display device, a printer, a speaker, etc., and outputs various information. The input unit 17 is configured with input devices such as a keyboard and a mouse, and various information is inputted. The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data. The communication unit 19 communicates with other devices (such as the customer terminal 2 and the store terminal 3 in FIG. 2) via a network N including the Internet.

[0027] Removable media 30, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as necessary. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

[0028] Next, the functional configuration of the server having the hardware configuration of FIG. 3 will be described with reference to FIG. FIG. 4 is a functional block diagram showing an example of a functional configuration of a server having the hardware configuration of FIG.

[0029] As shown in FIG. 4, in the CPU 11 of the server 1, a customer-side control unit 50 and a store-side control unit 60 function. The customer-side control unit 50 includes a map linking unit 51 , an order support unit 52 , and a translation unit 53 . The store-side control unit 60 has a store / menu registration unit 61, a reservation and advance payment unit 62, an advertisement control unit 63, and an analysis unit 64 that function. In one area of ​​the storage unit 18 of the server 1, a DB 81 is provided. DB81 stores translation information and map information, and also stores menus and store information through a registration operation from the store terminal 3. Store information includes location information such as an address, contact information (telephone number, email address, etc.) for making a reservation to visit the store, information for a customer to make a payment in advance when making a reservation to visit the store (URL for payment processing, etc.), information related to the provision of goods or services, etc. Translation information is multilingual dictionary information (for example, a correspondence table between "hon" and "book") used by the translation function. The translation function itself can also be substituted with a generation AI, etc.

[0030] The map linking unit 51 of the customer-side control unit 50 displays restaurant symbols (icons, arrows, etc.) on a map on the customer terminal 2 that allows the location and route to be confirmed based on location information such as addresses contained in store information such as registered contact details and locations, and when it accepts a customer's operation on the symbol, it displays store information for the restaurant. Specifically, the map linking unit 51 reads out store information such as contact details and location registered in DB81 on the customer terminal 2, displays a restaurant icon on the map based on location information such as the address contained in the store information, and when a click operation on the icon is received, displays store information such as contact details and location for making a reservation to visit the restaurant on the customer terminal 2.

[0031] The order support unit 52 displays a list, such as a menu of products or services, on the customer terminal 2, accepts an order for the provision of one or more products or services from the list, and performs a series of controls up to making payment for the one or more products or services. Specifically, the order support unit 52 executes a series of controls, for example, displaying a food and beverage menu on the customer terminal 2, accepting an order for food and beverages selected by the customer from the food and beverage menu, and making payment for the food and beverages. When the customer terminal 2 is a smartphone or the like, the customer can complete a series of processes, from displaying the food and drink menu, ordering food and drink, and making a payment after eating and drinking, simply by operating the smartphone.

[0032] The translation unit 53 translates a plurality of words used when using a restaurant from one of, for example, Japanese (first language) designated by the restaurant and, for example, English (second language) designated by the customer, to the other in the customer terminal 2. In this example, translation from Japanese to English is illustrated, but other languages ​​are also possible. This allows customers to understand the restaurant's food and drink menu before ordering dishes (food and drink), and also understand the payment method before making payments.

[0033] The store / menu registration unit 61 of the store-side control unit 60 accepts registration of store information including location information about the restaurant and the food and drink menu provided by the restaurant, at least by image and category, in the store terminal 3. The image is, for example, a photo of the food, and the category is, for example, the food genre (e.g., Japanese food, Italian food, Chinese food, etc.) or ingredients (type of food such as using pork, using beef, etc.).

[0034] The reservation and advance payment unit 62 accepts advance payment at the store terminal 3 as a condition for making a reservation for, for example, a certain course meal (a specified product or service among products or services) on a restaurant menu, and when a customer requests a reservation for a certain course meal at the customer terminal 2, it executes control related to the advance payment and accepts the reservation on the condition that the advance payment has been completed. Specifically, when a reservation operation is performed such as the desired date and time of visit reservation and the number of people, the reservation and advance payment unit 62 displays a prepayment message and a payment screen, and accepts the reservation once the payment process is completed. This makes it possible to prevent losses that may occur when a customer cancels at the last minute or does not arrive at the reserved time.

[0035] The advertisement control unit 63 receives operations from the restaurant side in the store terminal 3 and executes control related to the posting of advertisements such as a list of services offered by the restaurant. This allows users to advertise their restaurants on the app screen using pre-registered restaurant information, menus, etc., without having to go through the burdensome process of registering on an existing gourmet site.

[0036] The analysis unit 64 performs a predetermined analysis designated by the restaurant based on the history of the customer's customer terminal 2, and presents the analysis results to the store terminal 3. Specifically, the analysis unit 64 compiles information on the products and visit times frequently ordered by inbound tourists (customers), and displays the analysis results in the form of graphs on the store terminal 3, enabling store owners to grasp the store visit trends of inbound tourists from the analysis results and develop product and service strategies based on those trends.

[0037] As described above, the server 1 of the information processing system of this embodiment provides the following functions: a function on the store terminal 3 to register store information and food and drink menus; a function on the customer terminal 2 to display a store icon on a map based on location information contained in the registered store information and, when an operation on the icon is received, to display contact information, the address, etc. for making a reservation to visit the store; a function to make advance payment when receiving a reservation from an inbound tourist to visit the store; and a function to display a list of the store's services, etc. in response to an operation on the store's side. This allows both inbound tourists and restaurants to fully benefit from the increase in inbound demand.

[0038] The operation of the server 1 included in the information processing system of FIG. 2 will be described with reference to FIG. FIG. 5 is a flowchart showing the operation of the server 1 included in the information processing system of FIG. In the case of this information processing system, in step S11, the store / menu registration unit 61 accepts registration of store information about the restaurant, including location information, and the food and drink menu offered by the restaurant, at least by image (such as a photo of the food and drink) and category (such as the type of food offered by the restaurant), at the store terminal 3.

[0039] In step S12, the map linking unit 51 displays an icon of the restaurant on a map on the customer terminal 2, where the location and route can be confirmed, based on the location information contained in the registered store information, and when a click operation on the icon is received, the map linking unit 51 displays contact information, address, etc. for making a reservation to visit the restaurant.

[0040] In step S13, the reservation / advance payment unit 62 accepts advance payment as a condition for making a reservation for, for example, a certain food or drink item from the food and drink menu or for a store reservation service at the store terminal 3, and when a customer performs a desired operation to make a store reservation or a reservation for food and drink at the customer terminal 2, it executes control related to the advance payment and accepts the reservation on the condition that the advance payment has been completed.

[0041] In step S14, the advertisement control unit 63 accepts an operation from the restaurant in the store terminal 3 and executes control regarding the posting of advertisements for the restaurant (such as a list of store services).

[0042] In this manner, by operating the server 1, inbound demand countermeasure functions are provided at the customer terminal 2 and the store terminal 3, allowing both inbound tourists and restaurants to fully benefit from the increase in inbound demand.

[0043] The functions of the server having the functional configuration of FIG. 4 will be described below. FIG. 6 is a diagram showing main element functions (first function) of the inbound demand countermeasure function of the server in FIG. As shown in Figure 6, the main inbound demand countermeasure functions of server 1 include store / menu registration function, map function, reservation / prepayment function, advertising function, etc., and are mainly intended to attract customers. The store / menu registration function and the advertising function are functions provided to the store terminal 3, and enable the store to register store information, food and drink menus, etc. in Japanese. The map function, reservation / prepayment function, advertisement function, etc. are functions provided to the customer terminal 2.

[0044] FIG. 7 is a diagram showing the store / menu registration function among the element functions shown in FIG. As shown in FIG. 7, the store / menu registration function is realized by a store / menu registration unit 61, and is a function that solves the following problems that inbound tourists have at restaurants: Problems include, for example, that a written restaurant menu can give you a different image of what you imagined and what is actually served; not being able to read Japanese and not knowing which restaurant you want to go to (not being able to find the correct sign); not being able to order because you don't know the ingredients used due to religious reasons; and the price being higher than expected. The store / menu registration function is a function provided on the store terminal 3 to address the problems faced by inbound tourists as described above, and allows restaurants to pre-register photos of their food and drink menu, food genres, ingredients, and other categories on the server 1. This will allow inbound tourists to order and eat food after understanding the details of the food served at restaurants (what kind of food it is, what ingredients are used, whether the price is reasonable, etc.). In addition, restaurant owners will no longer need to register on gourmet sites that require tedious input work, and can simply register the optimal food and drink menu for inbound tourists.

[0045] FIG. 8 is a diagram showing a map function among the element functions shown in FIG. As shown in FIG. 8, the map function is realized by the map linking unit 51. Although many inbound tourists search for restaurants using general-purpose map apps that allow them to check locations and routes, the general-purpose map apps make it difficult to search for and input store information, and the displayed map makes it difficult to understand the location of the store. This function solves these problems. The map function displays a store icon on a map on the customer terminal 2, where the location and route can be confirmed, based on the location information contained in the registered store information, and when a specified operation is received on the symbol, store information for that store, such as the route to the store, contact information for making a reservation to visit, and the store's address, can be displayed. This allows users to check on a map which stores are near their current location or their accommodation, and then follow the displayed route to the store. In addition, users can access detailed store information by clicking on the map icon, making this a marketing tool to attract inbound tourists.

[0046] FIG. 9 is a diagram showing the reservation and advance payment function among the element functions shown in FIG. As shown in FIG. 9, the reservation and advance payment function is a function realized by the reservation and advance payment unit 62, and language support is also required for telephone or independent reservation handling. Restaurants suffer damage caused by no-shows (cancellations without notice) by inbound tourists (before COVID-19, no-show damage amounted to 200 billion yen per year), so it was essential for restaurants to take measures. The reservation and advance payment function accepts advance payment at the store terminal 3 as a condition for making a reservation for a certain food or drink from a food and drink menu at a restaurant, and when a customer requests a reservation for the provision of a certain food or drink at the customer terminal 2, it executes control related to the advance payment and accepts the reservation on the condition that the advance payment has been completed. This will allow restaurants to reduce the number of no-shows by requiring advance payment for course reservations, etc.

[0047] FIG. 10 is a diagram showing the advertisement function among the element functions shown in FIG. As shown in Figure 10, the advertising function is a function realized by the advertising control unit 63. The problem here is that in order to make inbound tourists aware of the restaurant, various advertising operations and listings on gourmet sites and guidebooks are required, which requires a lot of labor and effort, and this is a burden for the restaurant. Therefore, the advertising function accepts operations from the store (store owner, etc.) in the store terminal 3, and executes control over the posting of advertisements such as a list of the store's services, using store information and food and drink menus registered in DB81 of the server 1. In this way, by using the store information and food and drink menus registered in advance in DB81 of server 1, even advertising measures to attract customers can be carried out, thereby reducing the burden on the store in terms of inbound countermeasures.

[0048] FIG. 11 is a diagram showing an element function (second function) other than the element functions shown in FIG. 6, among the inbound demand countermeasure functions of the server in FIG. As shown in FIG. 11, the second function of the server 1 includes a table order function, a mobile order function, a simple translation function, a data analysis function, and the like. The table order function, mobile order function, simple translation function, etc. are functions provided to the customer terminal 2. The data analysis function is a function provided to the store terminal 3.

[0049] FIG. 12 is a diagram showing a table order function of the second function shown in FIG. As shown in Fig. 12, the table order function is a function on the customer terminal 2 side that is realized by the order support unit 52. After an inbound tourist enters a restaurant, the customer terminal 2 reads a QR code in the presented food and drink menu and performs an operation to order food and drink. The order support unit 52 determines that the order is a table order, accepts the order, and executes a series of controls up to payment for the food and drink. QR code is a registered trademark. This table ordering function allows inbound tourists to display an English food and drink menu on the customer terminal 2 after entering a restaurant or other establishment and order the food and drink they desire from the menu, and has the following effects. In other words, this table ordering function saves restaurants the trouble of having to design and create new English menus, and it allows them to communicate more information to inbound tourists, such as food photos and ingredients, than would be possible with paper, thereby preventing problems from occurring. In addition, this table ordering function allows customers to complete the entire process from ordering to payment, making it more convenient for tourists and reducing the payment and communication burden on store staff.

[0050] FIG. 13 is a diagram showing a mobile order function out of the second function shown in FIG. As shown in Figure 13, the mobile order function is a function on the customer terminal 2 side realized by the order support unit 52, and is a function that enables inbound tourists to place orders by operating the customer terminal 2 from outside a restaurant. For example, when a customer clicks on a store icon on a map displayed on the customer terminal 2 to display the store's food and beverage menu, or displays the store's food and beverage menu from a platform displayed on the customer terminal 2 by the server 1 and orders the desired food and beverages, the order support unit 52 determines that this operational procedure is a mobile order. Thereafter, when an order for food and drink is placed, the mobile order function accepts the order in the same manner as the table order function, and executes a series of controls up to the point where payment for the food and drink is made. With this mobile ordering function, inbound tourists can display an English food and drink menu on the customer terminal 2 from outside the restaurant and order their desired food and drink by reading a QR code on the menu, thereby achieving the same effect as the table ordering function described above and also accommodating the take-out requests of inbound tourists. In addition, this mobile ordering function allows for advance ordering from within the app, improving convenience for inbound tourists when they want to take out products or receive them immediately. In addition, providing this mobile ordering function to inbound tourists can lead to the creation of new opportunities and also reduce the communication and payment burden for affiliated stores.

[0051] FIG. 14 is a diagram showing a simple translation function out of the second functions shown in FIG. As shown in FIG. 14, the simple translation function is a function on the customer terminal 2 side that is realized by the translation unit 53. The simple translation function translates multiple words used when using a restaurant or other store (such as ordering messages from customers and responses from staff) on the customer terminal 2 from one language specified by the store, for example Japanese (first language), to the customer's native language (second language) specified by the customer, so this function registers conversations (message exchanges with staff) that are commonly used when inbound tourists order food and drinks, and when a message is entered in the inbound tourist's native language, the message is translated and immediately displayed in Japanese or other language for communication to staff. With this simple translation function, even if inbound tourists enter a restaurant without understanding the language, they can simply tell the restaurant staff what they want to order and place their order smoothly. In addition, with this simple translation function, inbound tourists who do not understand the local language can feel free to ask local people where they are going or anything else they want to know, even when they are not in a store.

[0052] FIG. 15 is a diagram showing a data analysis function of the second function shown in FIG. As shown in FIG. 15, the data analysis function is a function on the shop terminal 3 side that is realized by the analysis unit 64. The data analysis function is a function that performs a predetermined analysis designated by the store and presents the analysis results on the store terminal 3. This data analysis function compiles information such as the products and visiting times frequently ordered by inbound tourists based on the history of the customer's customer terminal 2, and displays the analysis results in a graph on the store terminal 3. From the analysis results, the store owner can grasp the store visiting trends of inbound tourists and create a strategy for products and services based on those trends. This data analysis function can provide a system that accumulates data that is useful for store management, such as the items that inbound tourists frequently order and the time of day they visit, and displays it on an easy-to-understand dashboard. It can also be used for various operations such as food inventory management, new menu development, and advertising.

[0053] The effect of the server of this embodiment will be described with reference to FIG. FIG. 16 is a diagram showing how the inbound demand countermeasure function of the server in FIG. 4 solves all of the issues facing restaurants in meeting inbound demand. According to the inbound demand countermeasure function of the server 1 described above, the following effects can be achieved. As shown in Figure 16, menus can be registered optimally for inbound tourists. In addition, high-quality information can be provided to tourists. The registered menu can be directly linked to table orders, etc. Payment can also be completed, reducing the burden on the store. Data analysis and advertising functions can be used to attract more customers. As a result, both customers and stores will be able to fully benefit from the rise in inbound demand.

[0054] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0055] For example, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in Fig. 2 is provided with a function capable of executing the above-mentioned series of processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 4.

[0056] Furthermore, the locations of the functional blocks and databases are not limited to those shown in the example of FIG. 4 and may be arbitrary. Furthermore, one functional block and database may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0057] For example, in the above embodiment, the customers are described as inbound tourists, but they may be other types of customers.

[0058] In the above embodiment, a restaurant is used as an example of a store, but other items may be used. A food and drink menu is used as an example of a list, but other items may be used as long as they are a list.

[0059] In the above embodiment, the store symbols displayed on the map are described as store icons and arrows, but they may be other than these.

[0060] In the above embodiment, the items provided by the store are exemplified as food and drink, but other items may be provided by the store, and the items provided by the store may be one or more products or services.

[0061] In the above embodiment, the address and contact information of the store are given as an example of the store information, but other information may be used as long as it is store information.

[0062] In the above embodiment, an example of translation from Japanese to English is shown, but other languages ​​may be used, and it is sufficient to translate from one of the first language and the second language to the other.

[0063] When the processing of each functional block and database is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer built into dedicated hardware, or may be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0064] A recording medium containing such a program is not only composed of removable media that is distributed separately from the device body in order to provide each user with the program, but also composed of a recording medium that is provided to each user in a state in which it is pre-installed in the device body.

[0065] In other words, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, an information processing device according to an embodiment of the present invention (for example, the server 1 in FIG. 4) In an information processing device (server 1) that communicates with a first terminal (e.g., store terminal 3 in FIG. 4) of a store that provides a product or service and a second terminal (e.g., customer terminal 2 in FIG. 4) of a customer of the store, A registration unit (e.g., store / menu registration unit 61 in FIG. 4 ) for accepting registration of at least an image (e.g., a photo of a dish) and a category (e.g., a type of dish or ingredients used) in store information (e.g., contact information, address, etc.) indicating one or more pieces of information related to the store including location information, and a list (e.g., a food and drink menu in a restaurant) indicating information on each of the one or more products or services provided by the store; a map linking unit (e.g., map linking unit 51 in FIG. 4 ) that displays a symbol of the store (e.g., an arrow or a store icon, etc.) on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal (e.g., the customer terminal 2 in FIG. 4 ) and displays the store information of the store (e.g., contact information for making a reservation to visit the store, a location, etc.) when a predetermined operation on the symbol is received; a reservation and advance payment means (e.g., the reservation and advance payment unit 62 in FIG. 4) for accepting advance payment as a condition for a reservation for a specific product or service from the list (e.g., a product or service menu) in the first terminal (e.g., the store terminal 3 in FIG. 4), and for executing control related to the advance payment and accepting the reservation on the condition that the advance payment has been completed when the customer performs an operation to reserve the specific product or service in the second terminal (e.g., the customer terminal 2 in FIG. 4); In the first terminal (e.g., the store terminal 3 in FIG. 4), an advertisement control means (e.g., the advertisement control unit 63 in FIG. 4) receives an operation from the store and controls the posting of advertisements (a list of services of the store, etc.) of the store; Equipped with.

[0066] In this way, by providing a function in a first terminal (e.g., store terminal 3 in FIG. 4) for registering a list showing information about each product or service (e.g., a menu of products or services), and a function in a second terminal (e.g., customer terminal 2 in FIG. 4) for displaying a store symbol (e.g., an arrow or store icon) on a map that allows the location and route to be confirmed based on the registered location information, and for displaying the store information of the store (e.g., contact information and address for making a reservation to visit the store) when a specified operation on the symbol is received, a function for making advance payment when reserving the provision of a product or service (service), and a function for posting advertisements for the store (a list of the store's services, etc.) in response to operations on the store's side, both customers (inbound tourists, etc.) and stores (restaurants, etc.) can fully benefit from the increase in inbound demand.

[0067] The information processing device (for example, the server 1 in FIG. 4) an order support unit (e.g., the order support unit 52 in FIG. 4 ) that executes a series of controls to display the list in the second terminal (e.g., the customer terminal 2 in FIG. 4 ), receive an order for one or more products or services from the list (e.g., a menu of products or services), and make a payment for the one or more products or services; Further comprising: It is possible.

[0068] The information processing device (for example, the server 1 in FIG. 4) a translation unit (e.g., the translation unit 53 in FIG. 4 ) in the second terminal (customer terminal 2) for translating a plurality of words used when using the store from one of a first language designated by the store and a second language designated by the customer to the other; Further comprising: It is possible.

[0069] The information processing device (for example, the server 1 in FIG. 4) an analysis means (e.g., the analysis unit 64 in FIG. 4) that performs a predetermined analysis designated by the store based on the history of the second terminal (e.g., the customer terminal 2 in FIG. 4) of the customer and presents the analysis result to the first terminal (e.g., the store terminal 3 in FIG. 4); Further comprising: It is possible.

[0070] An information processing method executed by an information processing device (such as the server 1 in FIG. 4) according to an embodiment of the present invention includes the steps of: In the information processing method, an information processing device (server 1) that communicates with a first terminal (e.g., store terminal 3 in FIG. 4) of a store that provides a product or service and a second terminal (e.g., customer terminal 2 in FIG. 4) of a customer of the store is executed, A registration step (e.g., step S11 in FIG. 5) in which the first terminal (e.g., the store terminal 3 in FIG. 4) accepts registration of store information indicating one or more pieces of information related to the store including location information, and a list indicating information on each of the one or more products or services provided by the store (e.g., a menu of products or services), by at least an image and a category; a map linking step (e.g., step S12 in FIG. 5) of displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal (e.g., the customer terminal 2 in FIG. 4), and displaying the store information of the store when a predetermined operation on the symbol is received; an advance reservation settlement step (e.g., step S13 in FIG. 5) in which the first terminal (e.g., the store terminal 3 in FIG. 4) accepts advance payment as a condition for a reservation for the provision of a specific product or service from the list, and in which, when a desired operation for a reservation for the provision of the specific product or service is performed by the customer in the second terminal (e.g., the customer terminal 2 in FIG. 4), a control related to the advance payment is executed and the reservation is accepted on the condition that the advance payment has been completed; an advertisement control step (e.g., step S14 in FIG. 5) of accepting an operation from the store in the first terminal (e.g., the store terminal 3 in FIG. 4) and executing control regarding the placement of advertisements of the store; Including, It is possible.

[0071] A program according to one aspect of the present invention comprises: A computer (e.g., CPU 11 in FIG. 4) that communicates with a first terminal (e.g., store terminal 3 in FIG. 4) of a store that provides a product or service and a second terminal (e.g., customer terminal 2 in FIG. 4) of a customer of the store, A registration step (e.g., step S11 in FIG. 5) in which, in the first terminal (e.g., the store terminal 3 in FIG. 4), a list showing store information indicating one or more pieces of information related to the store including location information and information on each of the one or more products or services provided by the store is registered by at least an image and a category; a map linking step (e.g., step S12 in FIG. 5) of displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal (e.g., the customer terminal 2 in FIG. 4), and displaying the store information of the store when a predetermined operation on the symbol is received; an advance reservation settlement step (e.g., step S13 in FIG. 5) in which the first terminal (e.g., the store terminal 3 in FIG. 4) accepts advance payment as a condition for a reservation for the provision of a specific product or service from the list, and in which, when a desired operation for a reservation for the provision of the specific product or service is performed by the customer in the second terminal (e.g., the customer terminal 2 in FIG. 4), a control related to the advance payment is executed and the reservation is accepted on the condition that the advance payment has been completed; an advertisement control step (e.g., step S14 in FIG. 5) of accepting an operation from the store in the first terminal (e.g., the store terminal 3 in FIG. 4) and executing control regarding the placement of advertisements of the store; A control process including the steps of: It is possible. [Explanation of symbols]

[0072] 1 Server, 2 Customer terminal, 3 Store terminal, 11 CPU, 12 ROM, 13 RAM, 14 Bus, 15 Input / output interface, 16 Output section, 17 Input section, 18 Memory section, 19 Communication section, 20 Drive, 50 Customer control section, 51 Map linking section, 52 Order support section, 53 Translation section, 60 Store control section, 61 Store / menu registration section, 62 Reservation / prepayment section, 63 Advertising control section, 64 Analysis section, 81 DB, N Network

Claims

1. An information processing device that communicates with a first terminal of a store that provides goods or services and a second terminal of a customer of the store, a registration means for accepting registration of at least an image and a category of store information indicating one or more pieces of information related to the store including location information and a list indicating information on each of the one or more products or services provided by the store, in the first terminal; a map linking means for displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal, and displaying the store information of the store when a predetermined operation on the symbol is received; a reservation advance payment means for accepting, in the first terminal, a prepayment as a condition for a reservation for the provision of a specific product or service from the list, and for executing control related to the prepayment when a desired operation for a reservation for the provision of the specific product or service is performed by the customer in the second terminal, and for accepting the reservation on the condition that the prepayment has been completed; an advertisement control means for receiving an operation from the store in the first terminal and executing control regarding the posting of advertisements of the store; An information processing device comprising:

2. an order support means for executing a series of controls in the second terminal, displaying the list, receiving an order for one or more products or services from the list, and making a payment for the one or more products or services; The information processing device according to claim 1 , further comprising:

3. a translation means in the second terminal for translating a plurality of words used when using the store from one of a first language designated by the store and a second language designated by the customer to the other; The information processing device according to claim 1 , further comprising:

4. an analysis means for performing a predetermined analysis designated by the store based on the history of the second terminal of the customer and presenting the analysis result to the first terminal; The information processing device according to claim 1 , further comprising:

5. An information processing method executed by an information processing device that communicates with a first terminal of a store that provides goods or services and a second terminal of a customer of the store, comprising: a registration step of accepting registration of at least an image and a category as store information indicating one or more pieces of information regarding the store including location information, and a list indicating information regarding each of the one or more products or services provided by the store, in the first terminal; a map linking step of displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal, and displaying the store information of the store when a predetermined operation on the symbol is received; a reservation prepayment step of accepting, at the first terminal, a prepayment as a condition for a reservation for the provision of a specific product or service from the list, and, when a desired operation for a reservation for the provision of the specific product or service is performed by the customer, executing control related to the prepayment and accepting the reservation on the condition that the prepayment has been completed at the second terminal; an advertisement control step of receiving an operation of the store in the first terminal and executing control regarding the posting of advertisements of the store; An information processing method comprising:

6. A computer that communicates with a first terminal of a store that provides goods or services and a second terminal of a customer of the store, a registration step of accepting registration of at least an image and a category as store information indicating one or more pieces of information regarding the store including location information, and a list indicating information regarding each of the one or more products or services provided by the store, in the first terminal; a map linking step of displaying a symbol of the store on a map on which a location and a route can be confirmed based on the location information included in the registered store information in the second terminal, and displaying the store information of the store when a predetermined operation on the symbol is received; a reservation prepayment step of accepting, at the first terminal, a prepayment as a condition for a reservation for the provision of a specific product or service from the list, and, when a desired operation for a reservation for the provision of the specific product or service is performed by the customer, executing control related to the prepayment and accepting the reservation on the condition that the prepayment has been completed at the second terminal; an advertisement control step of receiving an operation of the store in the first terminal and executing control regarding the posting of advertisements of the store; A program that executes control processing including:

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