Service management system, service management method, and program

Abstract

To provide a service a management system capable of performing use registration of a payment service by using an information terminal (intercom master unit, etc.) provided in a facility.SOLUTION: A service management system 10 includes: an acquisition unit 24 that acquires a use registration request including identification information of an exclusive area 101, which is a use registration request of a payment service regarding service fees which is provided when using the exclusive area 101 included in an apartment complex 100; and an output unit 25 that outputs first information to access a designated access destination for performing use registration of the payment service to an intercom master unit 31 provided in the exclusive area 101 based on the acquired use registration request.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a service management system, a service management method, and a program. [Background technology]

[0002] Patent Document 1 discloses an intercom system for use in apartment buildings. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2013-38817 A Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention provides a service management system and the like that enables registration for use of a payment service by utilizing an information terminal (such as an intercom master unit) provided in a facility. [Means for solving the problem]

[0005] A service management system according to one embodiment of the present invention includes an acquisition unit that acquires a registration request for a payment service for fees related to services provided when using a facility included in a collective facility, the registration request including identification information of the facility, and an output unit that outputs first information to a first information terminal provided in the facility, based on the acquired registration request, for accessing a specified access destination for registering to use the payment service.

[0006] A service management method according to one embodiment of the present invention is a service management method executed by a computer system, and includes an acquisition step of acquiring a registration request for a payment service for fees related to services provided when using a facility included in a collective facility, the registration request including identification information of the facility, and an output step of outputting first information to a first information terminal provided in the facility, based on the acquired registration request, for accessing a specified access destination for registering for the payment service.

[0007] A program according to one aspect of the present invention is a program for causing the computer system to execute the service management method. Effect of the Invention

[0008] The service management system etc. of the present invention can perform registration for use of the payment service by utilizing an information terminal installed in the facility. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram showing a functional configuration of a service management system according to an embodiment. [Diagram 2] FIG. 2 is a sequence diagram (first half) showing an example of the operation of registering to use a payment service. [Diagram 3] FIG. 3 is a sequence diagram (second half) showing an example of the operation of registering to use a payment service. [Figure 4] FIG. 4 is a diagram showing an example of an image displayed on the intercom master unit when a predetermined operation is performed. [Diagram 5] FIG. 5 is a diagram showing an example of a two-dimensional code displayed on the intercom master unit. [Figure 6] FIG. 6 is a sequence diagram illustrating an example of an enabling operation of a predetermined application. [Figure 7] FIG. 7 is a sequence diagram (first half) showing an example of a service cancellation operation. [Figure 8]FIG. 8 is a sequence diagram (second half) showing an example of the service cancellation operation. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component arrangement and connection forms, steps, and order of steps shown in the following embodiments are merely examples and are not intended to limit the present invention. In addition, among the components in the following embodiments, components that are not described in the independent claims will be described as optional components.

[0011] In addition, each drawing is a schematic diagram and is not necessarily a precise illustration. In addition, in each drawing, the same reference numerals are used for substantially the same configuration, and duplicated explanations may be omitted or simplified.

[0012] (Embodiment) [composition] First, the configuration of the service management system according to the embodiment will be described below. Fig. 1 is a block diagram showing the functional configuration of the service management system according to the embodiment.

[0013] The service management system 10 is a system applied to an apartment building 100. The apartment building 100 is an example of a collective facility, specifically, an apartment building, a dormitory, or company housing. The apartment building 100 includes a plurality of private areas 101 and a common area 102. The private areas 101 are an example of a facility included in the collective facility.

[0014] In the apartment building 100, a resident (user) of the private section 101 can install a specific application program (hereinafter also referred to as a specific app) on his / her own mobile terminal 40, and thereby can receive various services using the mobile terminal 40. Specifically, the resident can remotely control lighting equipment or air conditioning equipment installed in the private section 101, and can also receive notifications regarding security alarms and home deliveries. In other words, the resident can receive various services when using the private section 101.

[0015] 1, the service management system 10 includes a first server system 20, an intercom system 30, a mobile terminal 40, and a second server system 50. The configurations of the systems and devices included in the service management system 10 will be described below.

[0016] The first server system 20 is, for example, a system realized by one or more server devices located outside the apartment building 100. The first server system 20 is used, for example, by a business entity that manufactures and sells the intercom system 30. Specifically, the first server system 20 includes a communication unit 21, an information processing unit 22, and a storage unit 23.

[0017] The communication unit 21 is a communication module (communication circuit) for the first server system 20 to communicate with the intercom system 30 (gateway device 34), the mobile terminal 40, the second server system 50, and the like via a wide area communication network 80 such as the Internet. The communication performed by the communication unit 21 is, for example, wired communication, but may also be wireless communication. There is also no particular limitation on the communication standard used for the communication.

[0018] The information processing unit 22 performs various information processing operations described below. The information processing unit 22 is realized, for example, by a microcomputer, but may be realized by a processor. The information processing unit 22 includes an acquisition unit 24, an output unit 25, and a determination unit 26 as functional components. The functions of the acquisition unit 24, the output unit 25, and the determination unit 26 are realized, for example, by the microcomputer or processor constituting the information processing unit 22 executing a computer program stored in the storage unit 23.

[0019] The storage unit 23 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 22, etc. The storage unit 23 is realized by, for example, a HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

[0020] The intercom system 30 is a system installed within the apartment building 100. The intercom system 30 includes an intercom master unit 31, a lobby intercom 32, a control device 33, a gateway device 34, and an auto-locking door 35. The lobby intercom 32, the control device 33, the gateway device 34, and the auto-locking door 35 are installed in a common area 102 of the apartment building 100, and the intercom master unit 31 is installed in each of a plurality of private areas 101 of the apartment building 100.

[0021] Intercom master unit 31 is a device fixedly installed in private area 101 of apartment building 100. Intercom master unit 31 performs information processing and the like for residents of private area 101 to communicate with visitors via lobby intercom 32 or an intercom handset (not shown). The intercom handset is a so-called door phone, and is installed outside the entrance to private area 101.

[0022] The intercom master unit 31 communicates with the lobby intercom 32 via the control device 33. The intercom master unit 31 also includes an operation receiving unit 31a and a display unit 31b. The operation receiving unit 31a receives operations from resident's devices. The operation receiving unit 31a is specifically realized by a push button, a touch panel, or the like. The display unit 31b displays images. The display unit 31b is realized by a display panel such as a liquid crystal panel or an organic EL (Electro-Luminescence) panel, for example.

[0023] The lobby intercom 32 is a device provided on the outside (outdoor side) of the auto-lock door 35 at the entrance (i.e., the common area 102) of the apartment building 100. The lobby intercom 32 controls, for example, the auto-lock door 35. The lobby intercom 32 has a user interface consisting of a numeric keypad and a call button, and a visitor to the apartment building 100 can speak to a resident and request that the auto-lock door 35 be unlocked by entering the room number of the visitor using the numeric keypad. The lobby intercom 32 communicates with the intercom master unit 31 via the control device 33.

[0024] The control device 33 is a device that controls the devices installed within the apartment building 100 and controls communications between the devices installed within the apartment building 100 (for example, communications between the lobby intercom 32 and the intercom master unit 31).

[0025] The gateway device 34 is a communication device that enables devices provided in the apartment building 100, such as the intercom master unit 31, to communicate with the first server system 20 via the wide area communication network 80.

[0026] The auto-locking door 35 is a door provided at the entrance of the apartment building 100 (i.e., the common area 102). The auto-locking door 35 is automatically locked (or closed) a certain period of time after it is unlocked (or opened). The door of the auto-locking door 35 may be a sliding door or a hinged door.

[0027] The mobile terminal 40 is a mobile information terminal used by a resident. The mobile terminal 40 is, for example, a smartphone or a tablet terminal.

[0028] The second server system 50 is, for example, a system realized by one or more server devices located outside the apartment building 100. The second server system 50 is used, for example, by a business operator that provides a payment service. The payment service here has a broad meaning such as a service related to payment, and includes a payment agency service.

[0029] [Payment service registration process] As described above, in the apartment building 100, the residents of the private units 101 can receive various services using their mobile terminals 40 by installing specific applications on their own mobile terminals 40.

[0030] Here, in order for a resident to receive a service (to use a specified app), the resident must register to use the payment service to settle (pay) the fees related to the service by accessing the second server system 50 using the mobile terminal 40, and furthermore, must access the first server system 20 using the mobile terminal 40 to activate the specified app.

[0031] First, there will be described the operation of registering to use a payment service in the service management system 10. Figures 2 and 3 are sequence diagrams showing an example of the operation of registering to use a payment service.

[0032] The resident performs a predetermined operation to register for use of the payment service on the intercom master unit 31, and the operation reception unit 31a receives the predetermined operation (S11). Fig. 4 is a diagram showing an example of an image displayed on the display unit 31b when the predetermined operation is performed. For example, when the image in Fig. 4 is displayed, the resident operates (selects) "Settings" in the lower right, and then performs one or more operations.

[0033] When such a predetermined operation is accepted, the intercom master unit 31 transmits a registration request for use of the payment service to the first server system 20 (S12). The registration request includes identification information for the apartment building 100 and identification information for the private unit 101. As the identification information for the apartment building 100, for example, the identification information (gateway ID) of the gateway device 34 is used, but any information may be used as long as it can identify the apartment building 100 from other apartment buildings. The identification information for the gateway device 34 is assigned by the gateway device 34 when the gateway device 34 relays the registration request. The identification information for the private unit 101 is, for example, a dwelling unit number such as Room 303, and is registered in advance in the intercom master unit 31.

[0034] The communication unit 21 of the first server system 20 receives the registration request. The acquisition unit 24 acquires the received registration request (S13), and the output unit 25 outputs the first information for accessing the second server system 50 that performs registration for the payment service based on the acquired registration request (S14). The first information includes identification information of the apartment house 100, identification information of the private unit 101, and the URL of the first server system 20. Note that the identification information of the apartment house 100 and the identification information of the private unit 101 were included in the registration request. The output first information is transmitted to the intercom master unit 31 by the communication unit 21 (S15). That is, the output unit 25 outputs the first information to the intercom master unit 31.

[0035] The intercom master unit 31 receives the first information and displays a two-dimensional code that visualizes the received first information on the display unit 31b (S16). Fig. 5 is a diagram showing an example of the two-dimensional code displayed on the display unit 31b.

[0036] Next, the resident activates the camera of the mobile terminal 40 and reads the two-dimensional code displayed on the display unit 31b.

[0037] When the mobile terminal 40 reads the two-dimensional code (S17), it identifies the URL of the first server system 20 based on the read two-dimensional code (in other words, the first information) and transmits an access request to the first server system 20 (S18). The access request includes information indicating that the access request is based on the first information output in step S14. This information is, for example, at least a part of the first information obtained by reading the two-dimensional code in step S17, and specifically, is identification information for the apartment building 100 and identification information for the exclusive use unit 101, but may also be other identification information included in the first information.

[0038] The communication unit 21 of the first server system 20 receives the access request. The acquisition unit 24 acquires the received access request (S19), and the determination unit 26 determines the validity of the acquired access request (S20). For example, the determination unit 26 determines the validity of the access request based on the elapsed time from when the first information is output in step S14 to when the access request based on the first information is acquired in step S19.

[0039] If the elapsed time is equal to or greater than the threshold, that is, if a long time has elapsed since the first information was output, the determination unit 26 determines that the acquired access request is invalid and denies the access of the mobile terminal 40 to the second server system 50. In this case, the processes after step S21 are not performed.

[0040] On the other hand, when the determination unit 26 determines that the acquired access request is valid, it permits the mobile terminal 40 to access the second server system 50. Specifically, the determination unit 26 performs a redirect process to guide the mobile terminal 40 to the second server system 50. As a result, the mobile terminal 40 can access the second server system 50 (S21).

[0041] When the mobile terminal 40 is accessing the second server system 50 and the resident inputs information about a credit card or the like into the mobile terminal 40, the input information is registered in the second server system 50. That is, the second server system 50 registers the use of the payment service (S22). At this time, the identification information of the apartment building 100 and the identification information of the exclusive unit 101 obtained by the mobile terminal 40 reading the two-dimensional code in step S17 are also registered.

[0042] When the registration for the payment service is completed, the second server system 50 transmits a completion notification to the first server system 20 (S23). Here, the completion notification transmitted to the first server system 20 includes the identification information of the apartment building 100 and the identification information of the exclusive unit 101 registered in step S22.

[0043] The communication unit 21 of the first server system 20 receives the completion notification, and the acquisition unit 24 acquires the completion notification (S24). Here, the storage unit 23 of the first server system 20 stores list information that lists the identification information of the multiple exclusive units 101 in the apartment building 100. The information processing unit 22 updates the list information based on the acquired completion notification (S25).

[0044] For example, in the list information, a flag indicating whether or not the user of the payment service is registered is associated with each of the identification information of the multiple exclusive units 101. In step S25, the information processing unit 22 changes the flag associated with the identification information of the exclusive units 101 included in the completion notice to "registered."

[0045] In this way, in the service management system 10, registration to use the payment service is realized on the condition that the mobile terminal 40 reads the two-dimensional code displayed on the intercom master unit 31. Registration to use the payment service is one of the conditions for using a specific app, and it is difficult for people other than the resident to read the two-dimensional code displayed on the intercom master unit 31. Therefore, the service management system 10 can prevent people other than the resident from fraudulently using the specific app.

[0046] [Activation behavior for a given app] Next, the operation of enabling a predetermined application will be described with reference to Fig. 6. Fig. 6 is a sequence diagram showing an example of the operation of enabling a predetermined application.

[0047] The resident performs a predetermined operation on the intercom master unit 31, and the intercom master unit 31 displays a two-dimensional code on the display unit 31b based on the predetermined operation. The two-dimensional code displayed at this time is different from the two-dimensional code displayed in step S16. For example, information for displaying the two-dimensional code is stored (registered) in advance in the intercom master unit 31. This two-dimensional code includes identification information for the apartment building 100 and identification information for the exclusive unit 101.

[0048] Next, the resident activates the camera of the mobile terminal 40 (S31) and reads the two-dimensional code displayed on the display unit 31b. After reading the two-dimensional code (S32), the mobile terminal 40 transmits an activation request to the first server system 20 (S33). The activation request includes identification information of the apartment building 100 and identification information of the exclusive unit 101 obtained from the read two-dimensional code.

[0049] The communication unit 21 of the first server system 20 receives the activation request. The determination unit 26 determines whether or not activation is possible based on the received activation request and the list information stored in the storage unit 23 (S34). For example, the determination unit 26 refers to the list information to determine whether a flag indicating whether or not the use of the payment service is registered, which is associated with the identification information of the apartment building 100 and the identification information of the exclusive unit 101 included in the registration request, indicates that the registration is present (whether the process of step S24 is being performed).

[0050] When the flag indicating whether or not the payment service is registered indicates that it is registered, the determination unit 26 determines that activation is possible and executes an activation process (a process of permitting the use of the specified app) (S35). For example, the determination unit 26 further associates the identification information of the specified app with the identification information of the apartment house 100 and the identification information of the exclusive unit 101 in the list information, thereby making it possible to permit the execution of the specified app from the next time the specified app is executed. In other words, the specified app is activated.

[0051] The output unit 25 outputs (transmits) a completion notification to the mobile terminal 40 using the communication unit 21. Thereafter, the resident can receive various services using the mobile terminal 40 by executing a predetermined application on the mobile terminal 40.

[0052] On the other hand, when the flag indicating whether or not the user is registered for the payment service indicates no registration, the determination unit 26 does not perform the activation process. In other words, the use of a specific application requires that the user is registered for the payment service.

[0053] In this way, in the service management system 10, a specific application can be used on the condition that the mobile terminal 40 reads the two-dimensional code displayed on the intercom master unit 31 and that registration for the use of the payment service has been completed. Since it is difficult for people other than the resident to read the two-dimensional code displayed on the intercom master unit 31, the service management system 10 can prevent people other than the resident from fraudulently using the specific application.

[0054] Furthermore, as explained above in steps S25 and S35, the service management system 10 has the advantage of being able to easily confirm whether a resident who is trying to use a specific app has registered to use the payment service, based on the identification information of the apartment building 100 and the identification information of the exclusive unit 101.

[0055] Furthermore, the identification information of the apartment building 100 and the identification information of the private unit 101 used in the service management system 10 is information that is pre-registered (managed) in the intercom system 30, and is not information that is manually input by residents. In other words, the service management system 10 employs a configuration that makes it difficult to illegally input the identification information of the apartment building 100 and the identification information of the private unit 101, thereby improving security.

[0056] Regarding the billing process, the first server system 20 requests the second server system 50 to perform billing process (settlement) by transmitting a billing request to the second server system 50. The billing request includes identification information of the apartment building 100 and identification information of the exclusive unit 101 that are associated with the identification information of the specific app in the list information. In other words, the billing request includes identification information of the apartment building 100 in which the resident using the specific app resides and identification information of the exclusive unit 101.

[0057] The second server system 50 can perform billing processing for the resident by comparing the identification information of the apartment house 100 and the identification information of the exclusive unit 101 included in the billing request with the identification information of the apartment house 100 and the identification information of the exclusive unit 101 registered in the registration for use of the payment service (step S22). The billing processing is performed, for example, on a monthly basis.

[0058] [Service cancellation action] Next, a description will be given of a service cancellation operation of the service management system 10, which is performed when a resident cancels a service (disables a specific application). Figures 7 and 8 are sequence diagrams showing an example of the service cancellation operation.

[0059] The resident performs a predetermined operation on the intercom master unit 31 to cancel the service, and the operation reception unit 31a receives the predetermined operation (S41). When the predetermined operation is received, the intercom master unit 31 transmits a request for issuing the second information to the first server system 20 (S42). The request for issuing the second information includes the identification information of the apartment building 100 and the identification information of the exclusive unit 101.

[0060] The communication unit 21 of the first server system 20 receives the issuance request. The acquisition unit 24 acquires the received issuance request (S43), and the output unit 25 outputs the second information based on the acquired issuance request (S44). The second information includes the identification information of the apartment building 100, the identification information of the exclusive unit 101, and the URL of the first server system 20. Note that the identification information of the apartment building 100 and the identification information of the exclusive unit 101 were included in the issuance request. The output second information is transmitted to the intercom master unit 31 by the communication unit 21 (S45). That is, the output unit 25 outputs the second information to the intercom master unit 31.

[0061] The intercom master unit 31 receives the second information, and displays a two-dimensional code that visualizes the received second information on the display unit 31b (S46).

[0062] Next, the resident activates the camera of the mobile terminal 40 and reads the two-dimensional code displayed on the display unit 31b.

[0063] When the mobile terminal 40 reads the two-dimensional code (S47), it identifies the URL of the first server system 20 based on the read two-dimensional code (in other words, the second information) and transmits a cancellation request to the first server system 20 (S48). The cancellation request includes information indicating that the cancellation request is based on the second information output in step S44. This information is, for example, at least a part of the second information obtained by reading the two-dimensional code in step S47, and specifically, is identification information for the apartment building 100 and identification information for the exclusive use unit 101, but may also be other identification information included in the second information.

[0064] The communication unit 21 of the first server system 20 receives the cancellation request. The acquisition unit 24 acquires the received cancellation request (S49), and the determination unit 26 determines the validity of the acquired cancellation request (S50). For example, the determination unit 26 determines the validity of the access request based on the elapsed time from when the second information is output in step S44 to when the access request based on the second information is acquired in step S49.

[0065] If the elapsed time is equal to or greater than the threshold, that is, if the time elapsed since the second information was output is long, the determination unit 26 determines that the acquired cancellation request is invalid. In this case, the processes after step S51 are not performed.

[0066] On the other hand, if the determination unit 26 determines that the acquired access request is valid, the information processing unit 22 updates the list information (S51). The information processing unit 22 deletes (invalidates) the identification information of the apartment house 100 and the identification information of the specific application associated with the identification information of the exclusive unit 101, which are included in the completion notice, and changes the flag indicating whether or not the payment service is registered to no registration. As a result, the mobile terminal 40 enters a state in which execution of the specific application is not permitted. In other words, the service is canceled. The output unit 25 uses the communication unit 21 to output (transmit) a completion notice to the mobile terminal 40 notifying that the service has been canceled (S52).

[0067] In this way, in the service management system 10, cancellation of the service is realized by reading the two-dimensional code displayed on the intercom master unit 31 by the mobile terminal 40. It is difficult for people other than the resident to read the two-dimensional code displayed on the intercom master unit 31. Therefore, the service management system 10 can prevent people other than the resident from fraudulently canceling the service.

[0068] Other methods of canceling the service include performing an initialization operation on intercom master unit 31 when a resident moves in or moves out, and performing an operation to cancel the service on mobile terminal 40 while a specific application is running on mobile terminal 40. Another method of canceling the service is to call the help desk.

[0069] [Variation 1] In step S20 of the above-described registration operation for use of the payment service, the validity of the access request is determined based on the time elapsed until the access request based on the first information is acquired. Here, in step S20, the validity of the access request may be determined by verifying a time-limited authentication code (key information with an expiration date) included in the access request.

[0070] In this case, the first information output by the first server system 20 (output unit 25) in step S14 includes the time-limited authentication code in addition to the identification information of the apartment building 100, the identification information of the exclusive unit 101, and the URL of the first server system 20. The access request transmitted by the mobile terminal 40 in step S18 also includes the time-limited authentication code.

[0071] In addition, in order to prevent the apartment building 100 and the private unit 101 from being identified if the two-dimensional code is leaked to a third party, the identification information of the apartment building 100, the identification information of the private unit 101, and the time-limited authentication code are encrypted.

[0072] In this way, when the first information includes a time-limited authentication code, the two-dimensional code that visualizes the first information and is displayed on the intercom master unit 31 also changes over time (in other words, the time-limited authentication code changes). For this reason, even if the two-dimensional code falls into the hands of a third party, it is difficult for the third party to misuse it. In other words, the service management system 10 can realize a mechanism that allows only the resident in front of the intercom master unit 31 to register to use the payment service.

[0073] In step S50 of the above-described service cancellation operation, the validity of the access request is determined based on the time elapsed until the access request based on the first information is acquired. Here, in step S50, the validity of the access request may be determined by verifying a time-limited authentication code (key information with an expiration date) included in the access request.

[0074] In this case, the second information output by the first server system 20 (output unit 25) in step S44 includes the time-limited authentication code in addition to the identification information of the apartment building 100, the identification information of the exclusive unit 101, and the URL of the first server system 20. The cancellation request transmitted by the mobile terminal 40 in step S48 also includes the time-limited authentication code.

[0075] In addition, in order to prevent the apartment building 100 and the private unit 101 from being identified if the two-dimensional code is leaked to a third party, the identification information of the apartment building 100, the identification information of the private unit 101, and the time-limited authentication code are encrypted.

[0076] In this way, when the second information includes a time-limited authentication code, the two-dimensional code that visualizes the second information and is displayed on the intercom master unit 31 also changes over time (in other words, the time-limited authentication code changes). For this reason, even if the two-dimensional code falls into the hands of a third party, it is difficult for the third party to misuse it. In other words, the service management system 10 can realize a mechanism that allows only the resident in front of the intercom master unit 31 to cancel the service.

[0077] Note that, even when a time-limited authentication code is used, it can be considered that the determination unit 26 determines the validity of the access request based on the elapsed time from when the first information is output until when the access request is acquired.

[0078] [Variation 2] In the service management system 10, the registration for use of the payment service and the cancellation of the service are realized by reading the two-dimensional code displayed on the intercom master unit 31 by the mobile terminal 40. However, it is not essential that the two-dimensional code is used.

[0079] For example, in the registration operation for using the payment service described above, the first information includes a telephone number to which SMS (Short Message Service) is sent and a time-limited authentication code, and the intercom master unit 31 may display the telephone number to which the SMS is sent and the time-limited authentication code instead of the two-dimensional code.

[0080] In this case, the resident uses the mobile terminal 40 to send an SMS including a time-limited authentication code to the telephone number displayed on the intercom master unit 31. If the first server system 20 determines that the time-limited authentication code is valid, it replies to the mobile terminal 40 with information such as the URL of the second server system 50.

[0081] In this way, the above-mentioned registration operation for the payment service can also be realized using SMS.

[0082] In addition, in the cancellation operation of the above-mentioned service, the second information is information including the telephone number of the SMS destination and the time-limited authentication code, and the intercom parent unit 31 may display the telephone number of the SMS destination and the time-limited authentication code instead of the two-dimensional code.

[0083] In this case, the resident uses the mobile terminal 40 to send an SMS including a time-limited authentication code to the phone number displayed on the intercom master unit 31. If the first server system 20 determines that the time-limited authentication code is valid, it performs cancellation processing (processing after step S51).

[0084] In this way, the cancellation of the above-mentioned service can also be achieved using SMS.

[0085] [Variation 3] In addition, in registering for use of the payment service and canceling the service, the intercom master unit 31 and the mobile terminal 40 may be communicatively connected via short-range wireless communication, so that the URL of the first server system 20, a time-limited authentication code, and the like may be provided to the mobile terminal 40. The communication standard for short-range wireless communication is, for example, BLE (Bluetooth (registered trademark) Low Energy) or Wi-Fi (registered trademark).

[0086] When attempting to communicatively connect mobile terminal 40 and intercom master unit 31 via short-range wireless communication, mobile terminal 40 needs to be located near intercom master unit 31. Therefore, it is difficult for people other than the resident to communicatively connect mobile terminal 40 to intercom master unit 31. Therefore, even when short-range wireless communication is used, service management system 10 can prevent people other than the resident from fraudulently registering to use the payment service or canceling the service.

[0087] [Effects, etc.] Hereinafter, examples of inventions that can be obtained from the disclosure of this specification will be given, and the effects and the like that can be obtained from the inventions will be described.

[0088] Invention 1 is a service management system 10 including an acquisition unit 24 that acquires a registration request for use of a payment service for fees related to a service provided upon use of a private unit 101 (facility) included in an apartment building 100 (collection facility), the registration request including identification information of the private unit 101, and an output unit 25 that outputs first information to a first information terminal provided in the private unit 101 for accessing a predetermined access destination for registering to use the payment service based on the acquired registration request. The apartment building 100 is an example of a collective facility, and the private unit 101 is an example of a facility included in the collective facility.

[0089] Such a service management system 10 can use a first information terminal provided in the exclusive section 101 to register for use of the payment service.

[0090] Invention 2 is the service management system 10 of Invention 1, in which the acquisition unit 24 further acquires an access request output by the mobile terminal 40 (second information terminal) based on the first information, and the service management system 10 further includes a determination unit 26 that permits access to the predetermined access destination of the mobile terminal 40 when it is determined that the acquired access request is valid, and denies access to the predetermined access destination of the mobile terminal 40 when it is determined that the acquired access request is invalid. The mobile terminal 40 is an example of the second information terminal.

[0091] Such a service management system 10 can improve security by restricting access from the mobile terminal 40 to a predetermined access destination for registering to use the payment service.

[0092] Invention 3 is the service management system 10 of Invention 2, in which the determination unit 26 determines validity of the access request based on the elapsed time from when the first information is output until when the access request is acquired.

[0093] Such a service management system 10 can improve security by permitting mobile terminal 40 to access a predetermined access destination for registering to use the payment service for a limited time period.

[0094] Invention 4 is the service management system 10 of Invention 2 or 3, in which the first information terminal displays a two-dimensional code based on the first information, and the mobile terminal 40 reads the two-dimensional code to output an access request.

[0095] In such a service management system 10, the second information terminal can read the two-dimensional code with the mobile terminal 40 and output an access request based on the first information.

[0096] Invention 5 is the service management system 10 of Invention 4, in which the two-dimensional code includes key information with an expiration date, and the second information terminal reads the two-dimensional code to output an access request together with the key information.

[0097] Such a service management system 10 can improve security by permitting access from the mobile terminal 40 to a specified access destination for registering to use the payment service for a limited period of time based on key information with an expiration date.

[0098] Invention 6 is a service management system 10 of any of Inventions 1 to 5, wherein the specified access destination is a second server system 50 used by a business operator providing a payment service, and the acquisition unit 24 further acquires a completion notification indicating that registration for use of the payment service has been completed in the second server system 50.

[0099] Such a service management system 10 can manage whether or not registration for use of the payment service has been completed.

[0100] A seventh aspect of the present invention is the service management system 10 of the sixth aspect, wherein the completion notification includes identification information of the exclusive part 101 .

[0101] Such a service management system 10 can manage a resident who has completed registration for use of the payment service by the identification information of the exclusive unit 101 used by that resident.

[0102] Invention 8 is the service management system 10 of any of Inventions 1 to 7, wherein the acquisition unit 24 further acquires a cancellation request for a service, the cancellation request including identification information of the exclusive unit 101, and the output unit 25 further outputs, based on the acquired cancellation request, second information for accessing a predetermined access destination that performs cancellation processing for the service to the first information terminal.

[0103] In this type of service management system 10, the first information terminal provided in the exclusive section 101 can be used to cancel the service.

[0104] A ninth aspect of the present invention is the service management system 10 of any one of the first to eighth aspects of the present invention, in which the first information terminal is the intercom master unit 31, and the acquisition unit 24 acquires the usage registration request output by the intercom master unit 31.

[0105] Such a service management system 10 can use the intercom master unit 31 provided in the private section 101 to register for use of the payment service.

[0106] Another example of the first information terminal provided in a facility included in the collective facility is an EMS (Energy Management System) controller that manages power consumption in the facility. In the above embodiment, intercom master unit 31 may be read as an EMS controller.

[0107] Invention 10 is a service management method executed by a computer system, the service management method including an acquisition step S13 of acquiring a registration request for a payment service for fees related to services provided when using a private unit 101 included in an apartment building 100, the registration request including identification information of the private unit 101, and an output step S14 of outputting first information to an intercom master unit 31 provided in the private unit 101 based on the acquired registration request, for accessing a specified access destination for registering to use the payment service.

[0108] In such a service management method, the first information terminal provided in the exclusive unit 101 can be used to register for use of the payment service.

[0109] Invention 11 is a program for causing a computer system to execute the service management method of Invention 10.

[0110] According to such a program, a computer system (such as the service management system 10 or the first server system 20) can use the first information terminal provided in the exclusive section 101 to register for use of the payment service.

[0111] (Other embodiments) Although the embodiment has been described above, the present invention is not limited to the above embodiment.

[0112] For example, in the above embodiment, the service management system is applied to an apartment building, but may be applied to a collective facility other than an apartment building. For example, the service management system may be applied to a lodging facility having a plurality of guest rooms as the plurality of facilities.

[0113] In the above embodiment, the service management system is realized by a plurality of devices. In this case, the components (particularly functional components) of the service management system may be distributed among the plurality of devices in any manner.

[0114] The service management system may be realized as a single device. For example, the service management system may be realized as a single server device corresponding to the first server system of the above-described embodiment.

[0115] Furthermore, the method of communication between the devices in the above-described embodiment is not particularly limited. In addition, a relay device (such as a broadband router) (not shown) may be involved in the communication between the devices.

[0116] In the above embodiment, the process executed by a specific processing unit may be executed by another processing unit. The order of multiple processes may be changed, or multiple processes may be executed in parallel.

[0117] In the above embodiment, each component may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or a processor reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory.

[0118] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or an integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit, or a dedicated circuit.

[0119] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or may be realized as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0120] For example, the present invention may be realized as a service management method executed by a computer system such as the service management system of the above-described embodiment, or as a program (computer program product) for causing a computer system to execute the service management method. Furthermore, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0121] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art may think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope that does not deviate from the spirit of the present invention. [Explanation of symbols]

[0122] 10 Service Management System 20 First Server System 21 Communications Department 22 Information Processing Section 23 Memory section 24 Acquisition Department 25 Output section 26 Judgment section 30 Intercom System 31 Intercom Master Unit 31a Operation reception section 31b Display section 32 Lobby Intercom 33 Control device 34 Gateway device 35 Auto-locking door 40 Mobile Devices 50 Second Server System 80 Wide Area Communication Network 100 apartment complex 101 Private area 102 Common area

Claims

1. an acquisition unit that acquires a registration request for a payment service for a service provided when using a facility included in the collective facility, the registration request including identification information of the facility; and an output unit that outputs first information to a first information terminal provided in the facility, in order to access a predetermined access destination for performing registration for use of the payment service based on the acquired registration request. Service management system.

2. The acquisition unit further acquires an access request output by a second information terminal based on the first information, The service management system further includes a determination unit that permits access to the predetermined access destination of the second information terminal when it is determined that the acquired access request is valid, and denies access to the predetermined access destination of the second information terminal when it is determined that the acquired access request is invalid. The service management system according to claim 1 .

3. The determination unit determines validity of the access request based on an elapsed time from when the first information is output until when the access request is acquired. The service management system according to claim 2.

4. the first information terminal displays a two-dimensional code based on the first information; The second information terminal outputs the access request by reading the two-dimensional code. The service management system according to claim 2.

5. The two-dimensional code includes key information with an expiration date, The second information terminal reads the two-dimensional code and outputs the access request together with the key information. The service management system according to claim 4.

6. the predetermined access destination is a system used by a business entity that provides the payment service, The acquisition unit further acquires a completion notification indicating that registration for use of the payment service in the system has been completed. The service management system according to any one of claims 1 to 3.

7. The completion notice includes identification information of the facility. The service management system according to claim 6.

8. The acquisition unit further acquires a cancellation request for the service, the cancellation request including identification information of the facility; The output unit further outputs, to the first information terminal, second information for accessing a predetermined access destination that performs a cancellation process for the service, based on the acquired cancellation request. The service management system according to any one of claims 1 to 3.

9. the first information terminal is an intercom master unit, The acquisition unit acquires the usage registration request output by the intercom master unit. The service management system according to any one of claims 1 to 3.

10. 1. A service management method executed by a computer system, comprising: an acquisition step of acquiring a registration request for a payment service for a service provided when using a facility included in the collective facility, the registration request including identification information of the facility; and an output step of outputting, based on the acquired usage registration request, first information for accessing a predetermined access destination for performing usage registration for the payment service to a first information terminal provided in the facility. Service management methods.

11. A program for causing the computer system to execute the service management method according to claim 10.

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