Information management system, information management method, and program

Abstract

To provide an information management system having a function capable of inputting customer information obtained through interviews into other attached systems.SOLUTION: An information management system is provided that includes an interview function whereby a businessperson interviews a customer about a case on a screen displayed on a display device using a communication line, and a case information management function whereby the businessperson manages the interview using case identification information, where the case information management function has a function for inputting customer information based on the case identification information and the interview into an attached system. The customer information includes a customer ID (Identification), information on success or failure of identity verification, a date and time of identity verification, results of identity verification such as name, date of birth, and contact information, an image of an identification card, and a face image displayed on the display device.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to an information management system, an information management method, and a program. [Background technology]

[0002] Patent Document 1 discloses an identity verification server that receives user information including the user's name and organization, image data of an identity verification document including a face photo, and face image data from a user terminal. The identity verification server determines whether the user information is identical to the user information included in the identity verification document. The identity verification server also performs face authentication using the face photo included in the image data of the identity verification document and the captured face image data, and determines that the user information is identical. Furthermore, if the face authentication means determines that the users are the same person, the identity verification server authenticates the user as having been identified. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-65696 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the identity verification performed on the screen has not been used in systems other than account opening, for example. Therefore, the purpose of this disclosure is to provide an information management system that has a function that allows the input of customer information obtained during an interview into other auxiliary systems. [Means for solving the problem]

[0005] The information management system of the present disclosure includes: An interview function in which a business person interviews a client on a screen displayed on a display device using a communication line; a case information management function in which the business person manages the interview using case identification information; The case information management function is an information management system having a function of inputting the case identification information and customer information based on the interview into an auxiliary system.

[0006] The information management method of the present disclosure includes: The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management method in which the business person manages the interviews using case identification information, This is an information management method in which the case identification information and customer information based on the interview can be input into an auxiliary system through the management.

[0007] The information management program disclosed herein is The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management program that causes an information processing device to execute a process in which the business operator manages the interview using case identification information, The management is an information management program that can input the case identification information and the client information based on the interview into an auxiliary system. Effect of the Invention

[0008] The present disclosure provides an information management system that has the functionality to input customer information obtained during interviews into other auxiliary systems. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram showing a configuration of an information management system according to the present disclosure. [Diagram 2] 1 is a flowchart of an information management method according to the present disclosure. [Diagram 3] 11 is a flowchart of an information management program according to the present disclosure. [Figure 4] FIG. 2 is a flow diagram of an online consultation service according to the present disclosure. [Diagram 5] FIG. 1 is a block diagram illustrating an example system associated with an online consultation service according to the present disclosure. [Figure 6] 1 is a block diagram showing a configuration of an information processing device according to the present disclosure. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] (Description of an information management system according to an embodiment) An example of the configuration of the information management system 100 will be described below with reference to Fig. 1. The information management system is a system that, for example, conducts an indirect interview using a display device and manages customer information obtained from the interview.

[0011] The information management system 100 includes an interview function 101 and a case information management function 102. The interview function 101 is a function that enables a business person to communicate with a customer using a communication line and conduct an interview on a screen displayed on a display device.

[0012] A customer is, for example, a person who wants to open a bank account, a person who wants to make a loan contract, a person who wants to open a securities account for stock trading, a person who wants to make an insurance contract, etc. A business person is, for example, a bank employee, a person working at a securities company, a person working at an insurance counter, etc. Such a customer and a business person have an indirect interview remotely. Here, a remote indirect interview means that the interview is conducted while transmitting information using a communication line such as an Internet line, a mobile communication line, WiFi (registered trademark), Bluetooth (registered trademark), etc. The interview is conducted while a face image is displayed on the screen of a display device. In particular, by displaying a face image interactively in real time on the screen instead of a still image, the interview can be conducted in the same way as a direct interview.

[0013] The case information management function 102 is a function that allows the operator to manage the interview using case identification information. Case identification information is information that identifies the case requested by the customer, and is, for example, a number that combines letters and numbers. The case information management function also has a function for inputting customer information based on the case identification information and the interview into an auxiliary system.

[0014] In this business, identity verification is essential. Therefore, the customer information includes the customer ID (Identification), information on the success or failure of identity verification, the date and time of identity verification, the result of identity verification such as name, date of birth, and contact information, an image of the identification card, and a face image displayed on a display device.

[0015] The customer ID is a unique number assigned to the customer. The success / failure information of identity verification is information on whether identity verification has been completed. The date and time of identity verification is the date and time when identity verification was performed. The result of identity verification is the name, date of birth, contact information, etc. provided in identity verification. The identification card is, for example, a driver's license, health insurance card, My Number card, etc. When identity verification is performed using an image of the identification card, it is particularly preferable for the identification card to be a driver's license or My Number card that has a photograph of the face in order to verify the identity. The facial image displayed on the display device is saved for comparison with the image of the identification card.

[0016] In this interview, the identity of the client can be verified in the same way as in a face-to-face meeting, and a contract can then be concluded. Contracts can be, for example, loan contracts, real estate purchase and sale contracts, bank account opening contracts, etc. Customer information can include the success or failure of the contract, the contract conclusion date, the contract holder's name, contract ID, and access code.

[0017] The contract conclusion success / failure is information on whether or not a contract was concluded. The contract conclusion date is the date on which the contract was concluded. The contract holder's name is the name of the person who concluded the contract. The contract ID is a unique number assigned to the contract. The access code is a symbol or number required when a customer or business person checks a contract in the information management system 100 or checks a contract from another system.

[0018] The information management system 100 may have a form creation function for outputting customer information by printing or electronic slips. The information management system 100 has a function for printing the customer information on paper using a printer or the like.

[0019] The information management system 100 may have a reservation function for reserving the date and address of an interview. The address is a website address used for the interview, such as a URL (Uniform Resource Locator).

[0020] Auxiliary systems include accounting systems which handle opening and closing deposit accounts, deposits and withdrawals from accounts and fund settlements, investment trust trading systems which buy and sell investment trusts, stock trading systems which buy and sell stocks, foreign currency trading systems which buy and sell foreign currencies, or insurance systems which apply for and cancel insurance policies.

[0021] The above configuration provides an information management system that has the function of inputting customer information obtained during interviews into other auxiliary systems.

[0022] (Description of Information Management Method According to the Embodiment) The information management method will be described below with reference to Fig. 2. As shown in Fig. 2, first, an interview is conducted on the screen (step S201). As described above, an interview is conducted indirectly between a customer and a business person. Next, the interview is managed using case identification information (step S202). This management allows the case identification information and customer information based on the interview to be entered into an auxiliary system.

[0023] The above configuration provides an information management method that has the function of inputting information obtained during an interview into other auxiliary systems.

[0024] (Description of Information Management Program According to the Embodiment) The information management program will be described below with reference to Fig. 3. As shown in Fig. 3, the information processing device 600 is caused to execute an interview on the screen (step S301). Next, the information processing device 600 is caused to execute management of the interview using case identification information (step S302). This management allows the case identification information and customer information based on the interview to be input to an auxiliary system.

[0025] As shown in FIG. 6, the information processing device 600 includes a processor 601 such as a CPU (Central Processing Unit) that executes a program and performs processing, and a memory 602 that stores the program. The information processing device 600 may be configured as one device or multiple devices. The information processing device 600 may be a cloud server that distributes some or all of its functions. A display device is connected to the information processing device 600. An imaging device for photographing a worker is also connected to the information processing device. The information processing device 600 is also connected to a communication line. The information processing device 600 is configured as a cloud server and a device connected to the cloud server, such as a personal computer, a tablet, or a smartphone.

[0026] The above-described configuration provides an information management program that causes an information processing device to execute a function for inputting customer information obtained during an interview into another auxiliary system.

[0027] (Description of an online consultation service and related system according to an embodiment) Hereinafter, the online consultation service and related systems will be described with reference to Figures 4 and 5. The online consultation service 400 is a service executed by the information management system 100 described above.

[0028] 4, the online consultation service 400 includes a user registration 401 and a case information management 402. The user registration 401 is a section where a customer registers a login name, a password, and the like in order to use the online consultation service 400.

[0029] As shown in FIG. 5, access to online consultation service 400 such as user registration 401 is performed via counter / relationship 501, bank website (home page) 502, mobile application 503, internet banking 504, etc. Counter / relationship 501 is assumed to be counters installed at branches and head offices, and sales representatives visiting customers when they are out. Access via bank website 502 is assumed to be a situation in which a customer accesses a bank homepage via the internet. Access via mobile application 503 is assumed to be a situation in which access is made via application software on a mobile terminal. Internet banking 504 is assumed to be an application accessed via the internet.

[0030] 4 and 5, a transaction is then carried out between the business operator and the customer via the case information management 402. First, the customer inquires about reserving an interview and conducting the interview to the case information management 402, and the interview is conducted (403). Next, the case information management 402 calls for identity verification (505), and the customer submits his / her information for identity verification (404, 506).

[0031] Next, the case information management 402 calls the slip (document) creation (507), and the slip (document) is created (405, 508). Next, the case information management 402 calls the electronic contract (509), and the electronic contract is made (406, 510).

[0032] As shown in FIG. 5, the information of the customer of the online consultation service 400 is handed over to the core system 408 as transaction data 407. The customer information is also used in electronic contract data 511 and online consultation transaction history 512. The core system 408 is, for example, an accounting system that opens and closes a deposit account, deposits and withdrawals to and from an account, and settles funds, an insurance system that applies for and cancels insurance, an investment trust trading system that purchases and sells investment trusts, a stock trading system that purchases and sells stocks, and a foreign currency trading system that purchases and sells foreign currencies. The electronic contract data 511 is used, for example, in the insurance system that applies for and cancels insurance. The online consultation transaction history 512 is used in transactions in the investment trust trading system that purchases and sells investment trusts, the stock trading system that purchases and sells stocks, and the foreign currency trading system that purchases and sells foreign currencies.

[0033] The above configuration provides an information management system that has the function of inputting customer information obtained during interviews into other auxiliary systems.

[0034] In addition, a part or all of the processing in the information processing device 600 described above can be realized as a computer program. Such a program can be stored using various types of non-transitory computer-readable media and supplied to a computer. The non-transitory computer-readable medium includes various types of tangible recording media. Examples of the non-transitory computer-readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of temporary computer-readable media. Examples of the temporary computer-readable medium include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0035] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be appropriately combined with other embodiments.

[0036] Each drawing is merely an example for describing one or more embodiments. Each drawing may relate not only to one particular embodiment, but to one or more other embodiments. As can be understood by those skilled in the art, various features or steps described with reference to any one drawing may be combined with features or steps shown in one or more other drawings to create an embodiment not explicitly shown or described, for example. Not all features or steps shown in any one drawing are necessary to describe an exemplary embodiment, and some features or steps may be omitted. The order of steps described in any drawing may be changed as appropriate.

[0037] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes. (Appendix 1) An interview function in which a business person interviews a client on a screen displayed on a display device using a communication line; a case information management function in which the business person manages the interview using case identification information; The case information management function is an information management system having a function of inputting the case identification information and customer information based on the interview into an auxiliary system. (Appendix 2) The information management system described in Appendix 1, wherein the customer information includes a customer ID (Identification), information on the success or failure of identity verification, the date and time of identity verification, the results of identity verification such as name, date of birth, and contact information, an image of an identification card, and a facial image displayed on the display device. (Appendix 3) An information management system as set forth in Appendix 2, which has a contract function for concluding a contract using the customer information and adding to the customer information the success or failure of the contract, the contract conclusion date, the contract holder's name, and the contract ID. (Appendix 4) 4. An information management system as described in Appendix 3, having a contract function for adding an access code to the customer's information. (Appendix 5) An information management system as described in Appendix 1, having a form creation function for outputting the customer information by printing or electronic slip. (Appendix 6) 2. An information management system as described in Appendix 1, having a reservation function for reserving the date, time and address of the interview. (Appendix 7) The information management system described in Appendix 1, wherein the auxiliary system is an accounting system which performs at least one of opening and closing a deposit account, depositing and withdrawing funds from an account, and settling funds, an investment trust trading system which purchases and sells investment trusts, a stock trading system which purchases and sells stocks, a foreign currency trading system which purchases and sells foreign currency, or an insurance system which applies for and cancels insurance. (Appendix 8) The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management method in which the business person manages the interviews using case identification information, The information management method includes inputting the case identification information and customer information based on the interview into an adjunct system through the management. (Appendix 9) An information management method as described in Appendix 8, wherein the customer information includes a customer ID (Identification), information on the success or failure of identity verification, the date and time of identity verification, the results of identity verification such as name, date of birth and contact information, an image of an identification card, and a facial image displayed on the display device. (Appendix 10) 10. An information management method as described in Appendix 9, comprising a contract function for concluding a contract using the customer information and adding to the customer information the success or failure of the contract, the date of contract conclusion, the name of the contract holder, and the contract ID. (Appendix 11) The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management program that causes an information processing device to execute a process in which the business operator manages the interview using case identification information, An information management program that can input the case identification information and customer information based on the interview into an auxiliary system through the management.

[0038] Some or all of the elements (e.g., configurations and functions) described in Supplementary Note 2 to Supplementary Note 7 that are dependent on Supplementary Note 1 {eg, system} may also be dependent on Supplementary Note 8 {eg, method} and Supplementary Note 11 {eg, program} in the same dependent relationship as Supplementary Note 2 to Supplementary Note 7. Some or all of the elements described in any supplementary note may be applied to various hardware, software, recording means for recording software, systems, and methods. [Explanation of symbols]

[0039] 100 Information management system, 101 Interview function, 102 Case information management function, 400 Online consultation service, 401 User registration, 402 Case information management, 404 Identity verification, 405 Voucher (document) creation, 406 Electronic contract, 407 Transaction data, 408 Core system, 501 Counter / public relations, 502 Bank homepage, 503 Mobile application, 504 Internet banking, 511 Electronic contract data, 512 Online consultation transaction history, 600 Information processing device, 601 Processor, 602 Memory

Claims

1. An interview function in which a business person interviews a client on a screen displayed on a display device using a communication line; a case information management function in which the business person manages the interview using case identification information; The case information management function is an information management system having a function of inputting the case identification information and customer information based on the interview into an auxiliary system.

2. 2. The information management system of claim 1, wherein the customer information includes a customer ID (Identification), information on the success or failure of identity verification, the date and time of identity verification, the results of identity verification such as name, date of birth, and contact information, an image of an identification card, and a facial image displayed on the display device.

3. 3. An information management system according to claim 2, further comprising a contract function for concluding a contract using the customer information and adding to the customer information whether the contract was concluded, the contract conclusion date, the contract holder's name, and a contract ID.

4. 2. The information management system according to claim 1, further comprising a form creation function for outputting the customer information in the form of a printed or electronic slip.

5. The information management system according to claim 1 , further comprising a reservation function for reserving the date, time and address of the interview.

6. 2. The information management system of claim 1, wherein the auxiliary system is an accounting system which performs at least one of opening and closing a deposit account, depositing and withdrawing funds from an account, and settling funds, an investment trust trading system which purchases and sells investment trusts, a stock trading system which purchases and sells stocks, a foreign currency trading system which purchases and sells foreign currency, or an insurance system which applies for and cancels insurance.

7. The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management method in which the business person manages the interviews using case identification information, The information management method includes inputting the case identification information and customer information based on the interview into an adjunct system through the management.

8. The information management method of claim 7, wherein the customer information includes a customer ID (Identification), information on the success or failure of identity verification, the date and time of identity verification, results of identity verification such as name, date of birth and contact information, an image of an identification card, and a facial image displayed on the display device.

9. 9. The information management method according to claim 8, further comprising a contract function for concluding a contract using the customer information and adding to the customer information whether the contract was concluded, the contract conclusion date, the contract holder's name, and a contract ID.

10. The business person conducts a case interview with the customer on the screen displayed on the display device using a communication line, An information management program that causes an information processing device to execute a process in which the business operator manages the interview using case identification information, An information management program that can input the case identification information and customer information based on the interview into an auxiliary system through the management.

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