Information processing device, information processing method, information processing program, and information processing system

Abstract

To achieve suppression in an energy consumption amount of environment adjustment equipment and improvement in satisfaction of users.SOLUTION: A processing part 18 collects satisfaction with respect to an environment of an object region F of a plurality of users P staying in the object region F, determines which result is expressed by the collection result of satisfaction out of a first result showing that the ratio of the users P is equal to or greater than a predetermined ratio or equal to or greater than a predetermine value that expresses no wish to change a first setting value of environment adjustment equipment 30 that adjusts the environment of the object region facility F, and a second result showing that the ratio of the users P is below the predetermined ratio or below the predetermined value that expresses no wish to change it, and in the case where it is determined that the collection result is the first result, a setting value after adjustment is determined as the setting value with respect to the environment adjustment equipment 30 in which the first setting value of the environment adjustment equipment 30 is changed by a first change value in the direction of reducing consumption energy, and in the case where it is determined that the collection result is the second result, a setting value after adjustment is determined as the setting value with respect to the environment adjustment equipment 30 in which the first setting value of the environment adjustment equipment 30 is changed by a second change value in the direction where the satisfaction expressed by the collection value becomes higher.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] An embodiment of the present invention relates to an information processing device, an information processing method, an information processing program, and an information processing system. [Background technology]

[0002] There is known a system that controls the operating state of environmental adjustment equipment such as air conditioning equipment, lighting, and electric blinds in response to user requests. For example, a system that controls air conditioning equipment in response to measurement results of the surface temperature of an object such as a user present in a target space has been disclosed. Also, for example, a system has been disclosed that generates statistical information indicating the degree of satisfaction with the environment using request information for the environment of a target area of ​​a user who uses the target area, and determines the setting value of the air conditioning equipment using the recommended value and the statistical information.

[0003] Here, even if the setting value is changed to reduce energy consumption, the satisfaction of users staying in the target area may not decrease. However, in the conventional technology, the setting value is always changed to improve the satisfaction of users in the target area, making it difficult to achieve both reduction in energy consumption of the environmental adjustment equipment and improvement of user satisfaction. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2018-204799 A [Patent Document 2] Patent Publication No. 2021-096026 Summary of the Invention [Problem to be solved by the invention]

[0005] The problem to be solved by the present invention is to provide an information processing device, an information processing method, an information processing program, and an information processing system that can reduce the energy consumption of environmental adjustment equipment and improve user satisfaction. [Means for solving the problem]

[0006] An information processing device according to an embodiment includes a processor, which collects satisfaction levels of a plurality of users staying in a target area with respect to an environment of the target area, and determines whether the collected result of satisfaction levels indicates either a first result indicating that a ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that a ratio of the users who do not wish to change the first setting value is less than the predetermined ratio or the predetermined value, and when it is determined that the collected result is the first result, determines a post-adjustment setting value obtained by changing the first setting value of the environmental adjustment device by a first change value in a direction to reduce energy consumption as a setting value for the environmental adjustment device, and when it is determined that the collected result is the second result, determines a post-adjustment setting value obtained by changing the first setting value of the environmental adjustment device by a second change value in a direction to increase the satisfaction level indicated by the collected result as the setting value for the environmental adjustment device. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a schematic diagram of an information processing system. [Diagram 2] Schematic diagram of the satisfaction input screen. [Diagram 3] FIG. 4 is a schematic diagram of the data structure of a management value DB. [Figure 4] Schematic diagram of collected results. [Figure 5A] FIG. 4 is a schematic diagram of the data structure of a setting value management DB. [Figure 5B] FIG. 4 is a schematic diagram of the data structure of a setting value management DB. [Figure 5C] FIG. 4 is a schematic diagram of the data structure of a setting value management DB. [Figure 5D] FIG. 4 is a schematic diagram of the data structure of a setting value management DB. [Figure 6] FIG. 13 is a schematic diagram of a data configuration of a second change value management DB. [Figure 7] Schematic diagram of collected results. [Figure 8A] Schematic diagram of a setting value management DB. [Figure 8B] Schematic diagram of a setting value management DB. [Figure 9] FIG. 2 is a sequence diagram of the flow of information processing executed in the information processing system. [Figure 10] 4 is a flowchart of the flow of information processing executed by the information processing device. [Figure 11] FIG. 2 is a sequence diagram of the flow of information processing executed in the information processing system. [Figure 12] FIG. 4 is a schematic diagram of the data structure of a management value DB. [Figure 13] FIG. 2 is a sequence diagram of the flow of information processing executed in the information processing system. [Figure 14] FIG. 1 is a schematic diagram of an information processing system. [Figure 15] 4 is a flowchart of the flow of information processing executed by an information processing device. [Figure 16] Hardware configuration diagram. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] An information processing device, an information processing method, an information processing program, and an information processing system will be described in detail below with reference to the accompanying drawings.

[0009] (First embodiment) FIG. 1 is a schematic diagram of an example of an information processing system 1 according to the present embodiment.

[0010] The information processing system 1 includes an information processing device 10, a user terminal device 20, an environment adjustment facility 30, and an administrator terminal device 40.

[0011] The information processing device 10 executes processing related to the control of the environmental adjustment equipment 30 installed in the target area F.

[0012] The target area F is an area to be managed by the information processing device 10. The target area F may be a space within a predetermined area in the real space. Specifically, the target area F is a space within a structure such as a building installed in the real space. The building may be, for example, an office building where the user P performs business, a commercial facility such as various stores, an apartment building where the user P lives, etc., but is not limited thereto. The space within a structure such as a building may be, for example, a space within each floor of the building, a space within a room on each floor, etc., but is not limited thereto.

[0013] The environmental adjustment equipment 30 is equipment capable of adjusting the environment. The environment adjusted by the environmental adjustment equipment 30 is, for example, temperature, humidity, illuminance, brightness, operating speed or motion speed, etc. The environmental adjustment equipment 30 capable of adjusting these environments is, for example, air conditioning equipment capable of adjusting temperature, humidity, air volume, etc., lighting capable of adjusting illuminance, a display capable of adjusting brightness, equipment equipped with a drive unit that operates or moves, etc. Equipment equipped with a drive unit is, for example, electric blinds, electric fans, etc. The environmental adjustment equipment 30 operates to realize the set value that has been set.

[0014] In this embodiment, it is assumed that the environmental adjustment equipment 30 is an air conditioning equipment. Also, in this embodiment, it is assumed that the environmental adjustment equipment 30 is an air conditioning equipment capable of setting a temperature of 15°C to 30°C and an air volume of 1 to 5. Note that the environmental adjustment equipment 30 and the types and ranges of the set values ​​that can be set by the environmental adjustment equipment 30 are not limited to these ranges.

[0015] The environmental adjustment equipment 30 is installed in the target area F. One or more environmental adjustment equipment 30 may be installed in the target area F, and the number of environmental adjustment equipment 30 installed in one target area F is not limited. The environment of the target area F is adjusted by the environmental adjustment equipment 30 installed in the target area F. In this embodiment, a description will be given assuming a form in which one environmental adjustment equipment 30 is installed in one target area F.

[0016] The user terminal device 20 is an information processing device operated by a user P.

[0017] A user P is a user who uses the target area F. For example, if the target area F is a space within an office building, the user P is an employee of a company that uses the office building. For example, if the target area F is a store, the user P is a clerk and a customer who uses the store.

[0018] The user terminal device 20 is, for example, a mobile terminal, a smartphone, a tablet terminal, a personal computer, a dedicated terminal, etc. In this embodiment, a case will be described assuming that the user terminal device 20 is a smartphone carried by the user P.

[0019] The user terminal device 20 includes a storage unit 22, a communication unit 24, a UI (user interface) unit 26, and a processing unit 28. The storage unit 22, the communication unit 24, the UI unit 26, and the processing unit 28 are communicatively connected via a bus 25 or the like.

[0020] The storage unit 22 stores various data. The communication unit 24 is a communication interface for communicating with an external information processing device such as the information processing device 10 via the network NW.

[0021] The UI unit 26 has an input unit 26A and an output unit 26B. The input unit 26A accepts operation input by the user P. The input unit 26A is, for example, a pointing device such as a mouse or a touch pad, a keyboard, etc. The output unit 26B outputs various information. The output unit 26B is, for example, a display, a projector, a speaker, etc. Note that the input unit 26A and the output unit 26B may be integrated into a touch panel. In this embodiment, the UI unit 26 is described assuming a form in which the UI unit 26 is a touch panel. The processing unit 28 executes various information processes in the user terminal device 20.

[0022] The administrator terminal device 40 is an information processing device operated by an administrator Q.

[0023] The administrator Q is a user who has the right to manage the environmental adjustment equipment 30. For example, if the target area F is a space within an office, the administrator Q is a person in charge of the office's equipment management department. If the target area F is a space within a store, the administrator Q is, for example, a tenant owner. If the target area F is a space within an office or store, the administrator Q is a person in charge of the department responsible for power saving and reduction in the company or store.

[0024] The administrator terminal device 40 is, for example, a mobile terminal, a smartphone, a tablet terminal, a personal computer, a dedicated terminal, etc. In this embodiment, a description will be given assuming that the administrator terminal device 40 is a smartphone carried by an administrator Q.

[0025] The administrator terminal device 40 includes a storage unit 42, a communication unit 44, a UI unit 46, and a processing unit 48. The storage unit 42, the communication unit 44, the UI unit 46, and the processing unit 48 are connected to each other so as to be able to communicate with each other via a bus 45 or the like.

[0026] The storage unit 42 stores various data. The communication unit 44 is a communication interface for communicating with an external information processing device such as the information processing device 10 via the network NW.

[0027] The UI unit 46 has an input unit 46A and an output unit 46B. The input unit 46A accepts operation input by the administrator Q. The input unit 46A is, for example, a pointing device such as a mouse or a touchpad, a keyboard, etc. The output unit 46B outputs various information. The output unit 46B is, for example, a display, a projector, a speaker, etc. Note that the input unit 46A and the output unit 46B may be integrated into a touch panel. In this embodiment, the UI unit 46 is described assuming a form in which the UI unit 46 is a touch panel. The processing unit 48 executes various information processes in the administrator terminal device 40.

[0028] The environmental adjustment facility 30, the user terminal device 20, and the administrator terminal device 40 are communicatively connected to the information processing device 10 via the network NW. Note that an information processing device may be installed within the target area F or outside the target area F, and communicatively connected to at least one of the environmental adjustment facility 30, the user terminal device 20, and the administrator terminal device 40. At least one of the environmental adjustment facility 30, the user terminal device 20, and the administrator terminal device 40 may be communicatively connected to the information processing device 10 via the information processing device and the network NW.

[0029] Next, the information processing device 10 will be described.

[0030] The information processing device 10 is a computer for executing processes related to the control of the environmental adjustment equipment 30 installed in the target area F.

[0031] The information processing device 10 includes a storage unit 12, a communication unit 14, a UI unit 16, and a processing unit 18. The storage unit 12, the communication unit 14, the UI unit 16, and the processing unit 18 are communicatively connected via a bus 13 or the like.

[0032] The storage unit 12 stores various information. The communication unit 14 is a communication interface for communicating with the environmental adjustment equipment 30, the user terminal device 20, and the administrator terminal device 40 via a network NW or the like. The UI unit 16 has an input unit 16A and an output unit 16B. The input unit 16A accepts operation input by a user. The input unit 16A is, for example, a pointing device such as a mouse or a touchpad, a keyboard, or the like. The output unit 16B outputs various information. The output unit 16B is, for example, a display, a projection device, a speaker, or the like. The input unit 16A and the output unit 16B may be integrated into a touch panel.

[0033] The storage unit 12 may be provided outside the information processing device 10. In addition, at least one of the one or more pieces of information included in the storage unit 12 and at least one of the one or more functional units included in the processing unit 18 described later may be mounted on an external information processing device communicatively connected to the processing unit 18 via a network NW or the like.

[0034] The processing unit 18 executes information processing in the information processing device 10. The processing unit 18 includes a collection unit 18A, a determination unit 18B, a decision unit 18C, and a set value application unit 18D.

[0035] The collecting unit 18A, the judging unit 18B, the deciding unit 18C, and the set value applying unit 18D are realized, for example, by one or more processors. For example, each of the above units may be realized by having a processor such as a CPU (Central Processing Unit) execute a program, that is, by software. Each of the above units may be realized by a processor such as a dedicated IC, that is, by hardware. Each of the above units may be realized by using both software and hardware. When multiple processors are used, each processor may realize one of the units, or may realize two or more of the units.

[0036] The processing unit 18 may be realized by, for example, one or more processing circuits such as a CPU, a microprocessor, a GPU (Graphics Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or an electronic circuit including these circuits, etc. The processing unit 18 may also be realized by an information processing device such as a computer, a computer system configured by multiple computers or servers communicating with each other via a network, or a PC cluster in which multiple computers cooperate to execute information processing.

[0037] The collecting unit 18A collects the satisfaction levels of a plurality of users P staying in the target area F with respect to the environment of the target area F.

[0038] Satisfaction level represents the degree of satisfaction of user P with the environment of target area F. In detail, satisfaction level is represented by a plurality of types of satisfaction values ​​that represent, on a multi-level scale, the strength of the desire to change the intra-area environment value of target area F by user P to increase the sensory environment value, and the strength of the desire to change the intra-area environment value to decrease the sensory environment value.

[0039] The intra-area environmental values ​​are actual environmental values ​​within the target area F. The environmental values ​​are environmental values ​​such as temperature, humidity, illuminance, brightness, driving speed or motion speed, etc. The intra-area environmental values ​​may be either actual measured values ​​or estimated values ​​of the environmental values ​​within the target area F.

[0040] The sensible environmental value is a numerical representation of the environmental value felt by a human user. When the environmental value is temperature, the sensible environmental value represents the sensible temperature. Since the sensible environmental value is an environmental value sensed by a user P, even if the users P are staying in the same target area F, the values ​​may differ from one another.

[0041] Assume that the environmental value is temperature. In this case, the satisfaction level is expressed by a plurality of types of satisfaction values, such as "very cold", "cold", "just right", "hot", and "very hot". "Cold" and "very cold" are examples of types of satisfaction levels that express the strength of the desire to change the intra-area environment value of the target area F by the user P in a direction to increase the sensory environment value. "Hot" and "very hot" are examples of types of satisfaction values ​​that express the strength of the desire to change the intra-area environment value of the target area F by the user P in a direction to decrease the sensory environment value. "Just right" is an example of a type of satisfaction value when there is no desire to change the intra-area environment value of the target area F by the user P in both directions, that is, in an increasing direction and a decreasing direction. The types of satisfaction values ​​that express the satisfaction level are not limited to the above examples. The satisfaction value that expresses the satisfaction level may also have more stages.

[0042] The collection unit 18A transmits a survey implementation signal including an instruction signal for prompting input of a satisfaction level to each of the user terminal devices 20 held by the users P staying in the target area F. The survey implementation signal may be any signal that triggers display of a satisfaction level input screen on the user terminal device 20 side, and may be a specific packet, a specific program, or the like.

[0043] The collection unit 18A identifies the user P staying in the target area F, for example, by receiving identification information of the user P staying in the target area F from a server device or the like that manages the entry and exit records for the target area F. Then, the collection unit 18A sequentially or multicasts a survey implementation signal to each of the user terminal devices 20 held by the identified user P. The collection unit 18A identifies the user terminal device 20 held by the user P from user terminal management information or the like that associates the identification information of the user P with notification destination information of the user terminal device 20 used by the user P, and transmits a survey implementation signal to the identified user terminal device 20.

[0044] Furthermore, the collection unit 18A may, for example, broadcast toward the target area F an investigation implementation signal having an intensity that selectively reaches within the target area F. Furthermore, the collection unit 18A may, for example, broadcast toward the target area F an investigation implementation signal having an intensity that selectively reaches within a certain distance range from the information processing device 10 within the target area F.

[0045] Through these transmission processes, the collection unit 18A transmits a survey implementation signal to the user terminal device 20 held by the user P staying in the target area F.

[0046] The processing unit 28 of the user terminal device 20 that is present within the target area F and that has received the survey implementation signal displays on the UI unit 26 a satisfaction level input screen for receiving input of the satisfaction level.

[0047] FIG. 2 is a schematic diagram of an example of the satisfaction level input screen 32. As shown in FIG.

[0048] 2 shows an example of the satisfaction level input screen 32 when the environmental value is temperature. The satisfaction level input screen 32 includes a display area that selectively displays a plurality of types of satisfaction values ​​that represent, in multiple stages, the strength of the desire to change the in-area environmental value of the target area F by the user P in the direction of increasing the sensory environmental value and the strength of the desire to change the sensory environmental value in the direction of decreasing the sensory environmental value, and a close button that is an image area that is operated to instruct to close the screen.

[0049] FIG. 2 shows a display area in which five types of satisfaction values, "very cold," "cold," "just right," "hot," and "very hot," are selected as display areas in which each of the multiple types of satisfaction values ​​can be selected.

[0050] A user P staying within the target area F operates the UI unit 26 while viewing the satisfaction level input screen 32 to select a display area of ​​the satisfaction value that represents the satisfaction level felt by the user P with respect to the environment of the target area F. Furthermore, if the user P does not wish to select any of the displayed satisfaction values, he or she operates the UI unit 26 to select a close button.

[0051] When the user P operates the UI unit 26 to select a display area of ​​a desired type of satisfaction value on the satisfaction level input screen 32, the processing unit 28 transmits a satisfaction level representing the selected type of satisfaction value to the information processing device 10. When the user P operates the UI unit 26 to select the close button on the satisfaction level input screen 32, the processing unit 28 transmits a satisfaction level representing no response to the information processing device 10.

[0052] Returning to Figure 1, we will continue with the explanation.

[0053] The collection unit 18A collects the satisfaction levels transmitted from the user terminal devices 20 as responses to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. Then, the collection unit 18A stores the collection results of the collected satisfaction levels in the storage unit 12.

[0054] The satisfaction level collection time indicates the time during which satisfaction level collection is performed by the information processing device 10. That is, the processing unit 18 executes each process described later based on the satisfaction level collection results received within the satisfaction level collection time. The satisfaction level received from the user terminal device 20 after the satisfaction level collection time has elapsed may be processed as if it was received at the next satisfaction level collection time.

[0055] The timing for calculating the satisfaction level collection time may be the timing when the survey implementation signal is first transmitted to the user terminal device 20 after the previous satisfaction level collection is completed.

[0056] The user P can change the satisfaction level any number of times within the satisfaction level collection time. That is, the user terminal device 20 displays the satisfaction level input screen 32 on the UI unit 26 at least during the satisfaction level collection time. The processing unit 28 of the user terminal device 20 may further display on the UI unit 26 a message or the like indicating that the satisfaction level has been transmitted to the user terminal device 20. When the collection unit 18A receives a satisfaction level multiple times from the same user terminal device 20 within the satisfaction level collection time, it is sufficient for the collection unit 18A to store the latest satisfaction level as the collection result in the storage unit 12.

[0057] The satisfaction level collection time may be set in advance by an operational instruction of the manager terminal device 40 by the manager Q. In addition, the satisfaction level collection time may be appropriately changed at any timing by an operational instruction of the manager terminal device 40 by the manager Q.

[0058] In this embodiment, the storage unit 12 stores a management value DB (database) in advance.

[0059] FIG. 3 is a schematic diagram showing an example of the data configuration of the management value DB 12A.

[0060] The management value DB 12A is a database that defines management values ​​used in each process in the information processing device 10. The data format of the management value DB 12A is not limited to a database.

[0061] For example, the management value DB12A has management values ​​set as management values, including a satisfaction level collection time, a threshold value representing a predetermined rate of satisfaction level, a first change value, and a setting maintenance time. These management values ​​are set in advance in the management value DB12A. For example, the management value DB12A has initial values ​​set at any timing before the system is used, such as when the information processing device 10 is shipped or when operation is started, set in advance as management values. The initial values ​​may be set manually or automatically. In addition, these management values ​​can be appropriately changed at any timing by an operation instruction of the administrator Q on the administrator terminal device 40. In addition, for values ​​registered in the management value DB12A that have been changed during the setting maintenance time, the processing unit 18 may immediately apply the applicable values ​​to the management value DB12A, or may apply the values ​​after the next setting change.

[0062] The threshold value representing the predetermined rate of satisfaction, the first change value, and the setting maintenance time will be described in detail later.

[0063] Continuing the explanation by returning to Fig. 1, the collection unit 18A collects satisfaction levels representing satisfaction values ​​from the user terminal devices 20 of the users P staying within the target area F during a satisfaction level collection time period defined in the management value DB 12A from the transmission of the survey implementation signal, and then stores the collection result in the storage unit 12.

[0064] Fig. 4 is a schematic diagram of an example of the collected results 12B. As shown in Fig. 4, the collected results 12B are information in which types of satisfaction values ​​representing the degree of satisfaction are associated with the number of collected satisfaction values ​​of each type. The number of collected satisfaction values ​​means the number of users P whose satisfaction level is represented by the corresponding type of satisfaction value. The types of satisfaction values ​​include at least a type representing no desire to change the first set value.

[0065] Returning to Figure 1, we will continue with the explanation.

[0066] The determination unit 18B determines whether the result of the satisfaction degree collected by the collection unit 18A represents the first result or the second result.

[0067] The first result is a collected result indicating that the proportion of users P who do not wish to change the first setting value of the environment adjustment equipment 30 that adjusts the environment of the target area F is equal to or greater than a predetermined proportion or a predetermined value.

[0068] The first set value is a set value set in the environmental adjustment facility 30. In other words, the first set value is a set value that has already been set in the environmental adjustment facility 30. The predetermined ratio is a threshold value that indicates a predetermined ratio of satisfaction level registered in the management value DB 12A. The ratio of users P who do not wish to change the first set value being equal to or greater than the predetermined ratio means, in other words, that the ratio of users P who wish to keep the first set value of the environmental adjustment facility 30 unchanged is equal to or greater than the predetermined ratio. The predetermined value is a threshold value that indicates the number of collected satisfaction values. The number of collected satisfaction values ​​corresponds to the number of users P who have selected the corresponding satisfaction value. Therefore, the ratio of users P who do not wish to change the first set value being equal to or greater than the predetermined value means, in other words, that the number of users P who wish to keep the first set value of the environmental adjustment facility 30 unchanged is equal to or greater than the predetermined value.

[0069] The second result is a collected result indicating that the proportion of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 that adjusts the environment of the target area F is less than a predetermined proportion or less than a predetermined value. The proportion of users P who do not wish to change the first setting value is less than a predetermined proportion, in other words, the proportion of users P who wish to change the first setting value of the environmental adjustment equipment 30 is greater than a predetermined proportion. The proportion of users P who do not wish to change the first setting value is less than a predetermined value, in other words, the number of users P who wish to keep the first setting value of the environmental adjustment equipment 30 unchanged is less than a predetermined value.

[0070] In this embodiment, a case will be described assuming that the first result is a collected result indicating that the ratio of users P who do not want to change the first setting value is equal to or greater than a predetermined ratio, and the second result is a collected result indicating that the ratio of users P who do not want to change the first setting value is less than the predetermined ratio. Note that, as described above, a predetermined value may be used instead of the predetermined ratio.

[0071] The judgment unit 18B identifies a predetermined rate by reading a threshold value representing a predetermined rate of satisfaction in the management value DB 12A. Then, the judgment unit 18B determines whether the rate of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 that adjusts the environment of the target area F, as represented by the collection result 12B, is equal to or greater than the identified predetermined rate or is less than the specified rate.

[0072] For example, assume a situation in which the collection unit 18A has collected the collection result 12B shown in Fig. 4. Note that, in addition to the number of satisfaction values ​​representing "no answer" received by operating the close button on the satisfaction level input screen 32, the number of users P who have not answered may also be added and managed as "no answer". "No answer" represents a state in which none of the options displayed on the satisfaction level input screen 32 is selected, such as when no operation is performed while the satisfaction level input screen 32 is displayed, or when the power of the user terminal device 20 is turned off.

[0073] When the collected result 12B shown in FIG. 4 is obtained, the judgment unit 18B calculates the total number of collected values ​​represented by the collected result 12B, "27". Then, the judgment unit 18B calculates the total number of collected values ​​of the type representing no desire to change the first set value, which is the total number "27", including the number of collected values ​​"just right" which is the type of satisfaction value when there is no desire to change, "15", and the number of collected values ​​"no response" which is the type of satisfaction value representing no desire to change the first set value, "20". Then, the judgment unit 18B determines whether the ratio "74%" of the total value "20" to the total number "27" is equal to or greater than the specified ratio "50%". In this case, since the ratio "74%" of the total value "20" to the total number "27" is equal to or greater than the specified ratio "50%, the judgment unit 18B judges that the collected result represents the first result.

[0074] The judgment unit 18B may use the estimated total number of users P staying in the target area F as the denominator of the calculation in which the predetermined ratio used for the judgment is the numerator. For example, as described above, the judgment unit 18B may use the total number of collections represented by the collection result 12B, that is, the total number of satisfaction values ​​received within the satisfaction level collection time, as the estimated total number of users P staying in the target area F. In addition, the judgment unit 18B may calculate the estimated total number of users P staying in the target area F using the entry and exit records to and from the target area F or the attendance records of users P entering and leaving the target area F from a server device or the like that manages the target area F. In these cases, it is possible to derive the estimated total number of users P staying in the target area F without newly installing a sensor or the like in the target area F.

[0075] In addition, a sensor for measuring the number of users P present in the target area F may be installed in the target area F, and the estimated total number of users P staying in the target area F may be calculated by analyzing the measurement results of the sensor.

[0076] The determination unit 18C determines the setting values ​​for the environmental adjustment equipment 30 using different methods depending on whether the collected result is determined to be the first result or the second result.

[0077] First, a case where the collection result is determined to be the first result will be described.

[0078] If the determination unit 18C determines that the collected result is the first result, it determines the adjusted setting value, which is obtained by changing the first setting value of the environmental adjustment equipment 30 by the first change value in the direction of reducing energy consumption, as the setting value for the environmental adjustment equipment 30.

[0079] The first change value is the change width when the first setting value of the environmental adjustment equipment 30 is changed in the direction of reducing energy consumption. The first change value is preferably a value less than the fluctuation width that affects the change in the perceived environmental value of the user P staying in the target area F when the intra-area environmental value of the target area F is changed by the first change value. In other words, the first change value is preferably a value less than the fluctuation width that affects the change in the satisfaction level of the multiple users P staying in the target area F when the intra-area environmental value of the target area F is changed by the first change value. For example, when the environment is temperature, the first change width is 1°C or 2°C, etc., but is not limited to these values.

[0080] In this embodiment, the first change value is registered in advance in the management value DB 12A (see FIG. 3). As described above, the environmental value registered in the management value DB 12A can be changed to any value at any timing as appropriate by the administrator Q operating the administrator terminal device 40. It is preferable that the processing unit 48 of the administrator terminal device 40 imposes an input restriction when the administrator Q changes the first change value so that only a value that is equal to or smaller than a fluctuation range that affects a change in the sensory environmental value of the user P staying in the target area F can be set as the first change value.

[0081] When the determination unit 18C determines that the collected result is the first result, it identifies the first change value registered in the management value DB 12A. Then, the determination unit 18C determines the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by the first change value in the direction of reducing energy consumption as the setting value for the environmental adjustment equipment 30.

[0082] In detail, when the determination unit 18C determines that the collected result is the first result, the determination unit 18C determines the adjusted set value obtained by changing the first set value by the first change value in the energy consumption reduction direction, which is a predetermined upward or downward direction corresponding to the determination time, as the set value for the environmental adjustment facility 30. The determination time represents the timing at which the determination unit 18C determines whether the collected result is the first result or not. For example, when the determination unit 18C determines that the collected result is the first result, the determination unit 18C determines that the adjusted set value obtained by changing the first set value by the first change value in the energy consumption reduction direction, which is a direction approaching a predetermined target set value corresponding to the determination time, as the set value for the environmental adjustment facility 30.

[0083] The target set value corresponding to the time such as the judgment time may be stored in advance in the storage unit 12. For example, the time is represented by four seasons such as spring from March to April, summer from May to September, autumn from October to November, and winter from December to February. The division of the time is not limited to these four seasons. The range of months belonging to each of the four seasons is not limited to the above range. The target set value corresponding to the time may be set in advance to a value that is estimated to result in low energy consumption and high satisfaction of the user P during the corresponding time. The time and the target set value corresponding to the time may be appropriately changed at any timing by the administrator Q's operation instruction on the administrator terminal device 40.

[0084] First, the determination unit 18C identifies the first setting value of the environment adjustment equipment 30 by reading the setting value management DB stored in the storage unit 12.

[0085] 5A is a schematic diagram of an example of the data configuration of the setting value management DB 12C. In FIG. 5A, a case where a temperature of "28°C" and an air volume of "3" are stored as the first setting value of the environmental adjustment equipment 30 is shown as an example.

[0086] For example, assume that the judgment time is in the summer of August, and the target set value corresponding to the time is "30°C". In this case, the decision unit 18C decides the adjusted set value "29°C" for the environmental adjustment equipment 30, which is obtained by changing the first set value "28°C" of the environmental adjustment equipment 30 by the first change value "1°C" in the direction approaching the target set value "30°C". The decision unit 18C may also decide the air volume in a similar manner. In detail, the decision unit 18C may decide to maintain the air volume at the judgment time, or may increase or decrease the value by a predetermined change amount. The predetermined change amount can also be set by the administrator, as with the temperature, and may be stored in the management value DB 12A, for example.

[0087] Then, the determination unit 18C overwrites the newly determined setting value in the setting value management DB 12C and registers it. Therefore, as a result of the determination process by the determination unit 18C, for example, in the summer, the setting value management DB 12C shown in FIG. 5A becomes the state of the setting value management DB 12C shown in FIG. 5B.

[0088] 5C is a schematic diagram of an example of the data configuration of the setting value management DB 12C. FIG 5C shows an example in which a temperature of "22°C" and an air volume of "3" are stored as the first setting values ​​of the environmental adjustment equipment 30.

[0089] For example, assume that the judgment time is winter in December, and the target set value corresponding to the time is "20°C". In this case, the determination unit 18C determines the adjusted set value "21°C" obtained by changing the first set value "22°C" of the environmental adjustment equipment 30 by the first change value "1°C" in the direction approaching the target set value "20°C" as the set value for the environmental adjustment equipment 30. The determination unit 18C may also determine the air volume in the same manner. Then, the determination unit 18C overwrites the newly determined set value in the set value management DB 12C and registers it. Therefore, for example, in the case of winter, the set value management DB 12C shown in FIG. 5C becomes the set value management DB 12C shown in FIG. 5D by the determination process by the determination unit 18C.

[0090] In addition, when the determination unit 18C determines that the collected result is the first result, it may determine the adjusted setting value for the environmental adjustment equipment 30 as the setting value obtained by changing the first setting value by the first change value in the direction of reducing energy consumption, which is the direction of approaching the external environment of the target area F.

[0091] The external environment value is an environmental value of a space outside the target area F that is adjacent to the target area F. When the target area F is an indoor space and the environment is temperature, the external environment value is, for example, the outside air temperature, which is a memory of the outdoor space.

[0092] The determination unit 18C may acquire an external environment value of the target area F from a weather management server or the like that distributes measured values ​​and forecast values ​​of environmental values ​​such as weather and temperature in various locations, and determine a set value. In this case, the determination unit 18C may change the set value in a direction that approaches the external environment value, and determine the set value as the adjusted set value. In general, when the set value is temperature or humidity, it is expected that the closer the set value is to the external environment value, the less energy will be consumed, and therefore an energy reduction effect can be expected. Then, the determination unit 18C may overwrite the determined set value in the set value management DB 12C and register it.

[0093] Next, a case where the collection result is determined to be the second result will be described.

[0094] When the determination unit 18C determines that the collected result is the second result, it determines the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by a second change value in a direction that increases the satisfaction level represented by the collected result as the setting value for the environmental adjustment equipment 30.

[0095] The second change value is the amount of change when the first setting value of the environmental adjustment equipment 30 is changed in the direction of increasing the satisfaction level represented by the collected results. The second change value is preferably a value that causes the increase in energy consumption when the first setting value of the environmental adjustment equipment 30 is changed to the second change value to be less than a predetermined amount. In other words, the second change value is preferably a value that causes the rate of increase in energy consumption of the environmental adjustment equipment 30 caused by the first setting value of the environmental adjustment equipment 30 being changed to the second change value to be less than a predetermined rate of increase. These predetermined amount and predetermined increase amount only need to be less than an amount that represents a sudden increase in energy consumption, and may be set in advance by the administrator.

[0096] In this embodiment, the second change value is stored in advance in the storage unit 12. The second change value may be changeable to any value at any timing in response to an instruction from the manager Q operating the manager terminal device 40.

[0097] For example, when the determination unit 18C determines that the collected result is the second result and the satisfaction level represented by the collected result is the first satisfaction level, which indicates that the perceived environmental value is high relative to the in-area environmental value of the target area F, the determination unit 18C determines the adjusted setting value obtained by changing the first setting value by the second change value in the direction of increasing the satisfaction level, which is the direction of lowering the first setting value, as the setting value for the environmental adjustment equipment 30.

[0098] Specifically, assume that the total number of satisfaction values ​​"hot" and "very hot", which represent a high perceived environmental value relative to the in-area environmental value, included in the collection results is greater than the total number of satisfaction values ​​"cold" and "very cold", which represent a low perceived environmental value relative to the in-area environmental value.

[0099] In this case, the determination unit 18C identifies the satisfaction level represented by the collected results as the first satisfaction level. Then, assume that the first set value is "30°C" and the second change value is "2°C". In these cases, the determination unit 18C determines the adjusted set value "28°C" obtained by changing the first set value "30°C" in a direction to lower it by the second change value "2°C" as the set value for the environmental adjustment equipment 30. Then, in the same manner as above, the determination unit 18C overwrites the determined set value in the set value management DB 12C and registers it.

[0100] Also, for example, when the determination unit 18C determines that the collected result is the second result and the satisfaction level represented by the collected result is the second satisfaction level, which indicates that the perceived environmental value is low relative to the intra-area environmental value of the target area F, the determination unit 18C determines the adjusted setting value obtained by changing the first setting value by the second change value in the direction of increasing the first setting value, thereby increasing the satisfaction level, as the setting value for the environmental adjustment equipment 30.

[0101] Specifically, assume that the total number of satisfaction values ​​"cold" and "very cold", which are included in the collection results and indicate that the perceived environmental value is low relative to the environmental value within the area, is greater than the total number of satisfaction values ​​"hot" and "very hot", which are included in the collection results and indicate that the perceived environmental value is high relative to the environmental value within the area.

[0102] In this case, the determination unit 18C identifies the satisfaction level represented by the collected results as the second satisfaction level. Then, assume that the first set value is "20°C" and the second change value is "2°C". In these cases, the determination unit 18C determines the adjusted set value "22°C" obtained by changing the first set value "20°C" in the direction of increasing it by the second change value "2°C" as the set value for the environmental adjustment equipment 30. Then, in the same manner as above, the determination unit 18C overwrites the determined set value in the set value management DB 12C and registers it.

[0103] In addition, when the determination unit 18C determines that the collected result is the second result, it may determine the sum obtained by adding a second change value corresponding to the most common type of satisfaction value included in the collected result to the first setting value of the environmental adjustment equipment 30 as the setting value for the environmental adjustment equipment 30.

[0104] In this case, the storage unit 12 may store in advance a second change value management DB that defines second change values ​​corresponding to the types of satisfaction values.

[0105] Fig. 6 is a schematic diagram of an example of the data configuration of the second change value management DB 12D. The second change value management DB 12D is information that associates types of satisfaction values ​​with second change values. Fig. 6 shows the second change values ​​of temperature and air volume, which are examples of environmental values, as the second change values.

[0106] The second change value registered in the second change value management DB 12D may be changeable to any value at any timing according to an instruction from the manager Q operating the manager terminal device 40 or the like.

[0107] In addition, it is preferable that the processing unit 48 of the manager terminal device 40 restricts input when the manager Q changes the second change value so that only a value that will result in an increase in energy consumption less than a predetermined amount when the first setting value of the environmental adjustment equipment 30 is changed to the second change value can be set as the second change value.

[0108] Fig. 7 is a schematic diagram of an example of the collection result 12B. Fig. 8A is a schematic diagram of an example of the setting value management DB 12C. For example, assume that the collection unit 18A collects the collection result 12B shown in Fig. 7. Also assume that the first setting value is a value registered in the setting value management DB 12C shown in Fig. 8A. Then assume that the determination unit 18B determines that the collection result is the second result.

[0109] In this case, the deciding unit 18C identifies the temperature "+1°C" and the air volume "-1" which are the second change values ​​corresponding to the most common satisfaction value type "cold" included in the collected result 12B from the second change value management DB 12D (see FIG. 6). Then, the deciding unit 18C decides "21°C" obtained by adding the specified second change value "+1°C" of the temperature to the first set value "20°C" shown in the set value management DB 12C of FIG. 8A and "3" obtained by adding the specified second change value "-1" of the air volume to the first set value "4" as the set value for the environmental adjustment equipment 30. Then, as in the above, the deciding unit 18C overwrites the determined set value in the set value management DB 12C and registers it. Therefore, in this case, the set value management DB 12C shown in FIG. 8A becomes the set value management DB 12C shown in FIG. 8B through these processes.

[0110] The determining unit 18C also identifies one type of satisfaction value that belongs to the direction with the greater total number of satisfaction values ​​that represent the strength of the desire to change the sensory environment value in the direction to lower the sensory environment value and the total number of satisfaction values ​​that represent the strength of the desire to change the sensory environment value in the direction to raise the sensory environment value, both of which are included in the collected result 12B. The determining unit 18C may then determine, as the setting value for the environmental adjustment facility 30, a value obtained by adding a second change value that corresponds to the identified type of satisfaction value to the first setting value for the environmental adjustment facility 30.

[0111] Specifically, for example, assume that the collection unit 18A collects the collection result 12B shown in FIG. 7. In this case, the total number of satisfaction values ​​representing the strength of the change desire in the direction of decreasing the sensory environment value included in the collection result 12B is the total number of satisfaction values ​​of the types of satisfaction values ​​"hot" and "very hot" is "2". Also, the total number of satisfaction values ​​representing the strength of the change desire in the direction of increasing the sensory environment value included in the collection result 12B is the total number of satisfaction values ​​of the types of satisfaction values ​​"cold" and "very cold" is "14". Therefore, the determination unit 18C identifies one type of "cold" and "very cold" which are the multiple types of satisfaction values ​​belonging to the direction with the larger total number. For example, the determination unit 18C identifies "cold". Then, the determination unit 18C may determine the setting value using the second change value management DB 12D in the same manner as above, and overwrite and register it in the setting value management DB 12C.

[0112] In addition, the determination unit 18C may determine, as the setting value for the environmental adjustment equipment 30, a value obtained by adding a weighted average value obtained by weighting and averaging the proportion of each type of satisfaction value out of the total number of satisfaction values ​​included in the collection result 12B by a predetermined second change value corresponding to each type to the first setting value.

[0113] Specifically, for example, it is assumed that the collection unit 18A has collected the collection result 12B shown in Fig. 7. In this case, the total number of satisfaction values ​​included in the collection result 12B is "27." Then, the determination unit 18C uses the second change value management DB 12D shown in Fig. 6 to calculate a weighted average value obtained by weighting and averaging the ratio of each type of satisfaction value to the total number of collected satisfaction values ​​"27" by a predetermined second change value corresponding to each type, using the following formula.

[0114] {(4×2)+(10×1)+(2×-1)+(0×-2)} / 27

[0115] The determination unit 18C then determines the sum obtained by adding the calculated weighted average value to the first set value "20°C" as the set value for the environmental adjustment facility 30. The determination unit 18C then overwrites and registers the determined set value in the set value management DB 12C in the same manner as described above. Note that if the configuration of the environmental adjustment facility 30 does not allow the setting of a set value with decimal points, the set value may be determined by performing processing such as rounding, raising, or dropping the decimal points.

[0116] The description will continue by returning to Fig. 1. Next, the set value application unit 18D will be described.

[0117] The set value application unit 18D controls the first set value of the environmental adjustment equipment 30 to become the determined set value.

[0118] For example, the setting value application unit 18D transmits setting instruction information including the setting value determined by the determination unit 18C to the environmental adjustment facility 30 via the network NW. The control unit of the environmental adjustment facility 30 that has received the setting instruction information controls each unit of the environmental adjustment facility 30 so as to change the setting value from the first setting value to the setting value included in the received setting instruction information. As a result, the setting value of the environmental adjustment facility 30 installed in the target area F is changed to the setting value determined by the determination unit 18C.

[0119] Also, for example, the set value application unit 18D may remotely control the environmental adjustment equipment 30 provided in the target area F so that the set value determined by the determination unit 18C is achieved. A known method may be used for the remote control.

[0120] Also, for example, the setting value application unit 18D may transmit setting instruction information to an administrator terminal device 40 operated by an administrator Q who manages the environmental adjustment facility 30. In this case, the administrator Q who operates the administrator terminal device 40 that received the setting instruction information may use the setting value displayed on the administrator terminal device 40 to manually adjust the setting value of the environmental adjustment facility 30 to the displayed setting value.

[0121] In this embodiment, as an example, the setting value application unit 18D controls the first setting value of the environmental adjustment equipment 30 to become the determined setting value by transmitting setting instruction information including the setting value determined by the determination unit 18C to the environmental adjustment equipment 30 via the network NW.

[0122] Then, the collection unit 18A may execute a collection process for collecting the satisfaction degree every predetermined set maintenance time.

[0123] The setting maintenance time is the time during which the environmental adjustment equipment 30 maintains the setting value set by the immediately preceding control by the setting value application unit 18D. That is, the setting value of the environmental adjustment equipment 30 is maintained for at least the setting maintenance time period. The collection unit 18A obtains the setting maintenance time by reading the setting maintenance time registered in the management value DB 12A, and waits until the start of the next collection process. Also, as described above, the setting maintenance time registered in the management value DB 12A may be appropriately changed at any timing by the administrator Q's operation instruction on the administrator terminal device 40, etc.

[0124] That is, when a predetermined setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment 30 was controlled by the setting value application unit 18D to become the determined setting value, the collection unit 18A transmits a survey implementation signal to the user terminal device 20 operated by the user P, and collects satisfaction levels from the user terminal device 20 as a response to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. Then, the judgment unit 18B, the decision unit 18C, and the setting value application unit 18D execute the above processing each time a satisfaction level is collected by the collection unit 18A.

[0125] Next, the flow of information processing executed by the information processing system 1 of this embodiment will be described.

[0126] FIG. 9 is a sequence diagram showing an example of the flow of information processing executed in the information processing system 1 of this embodiment.

[0127] The administrator Q sets various values, such as the management values ​​in the management value DB 12A and the second change value in the second change value management DB 12D, to desired values ​​by operating the administrator terminal device 40 (step S100). By the processing of step S100, the various management values ​​registered in the management value DB 12A and the second change value management DB 12D are changed to values ​​desired by the administrator Q.

[0128] The collection unit 18A of the information processing device 10 transmits a survey implementation signal including an instruction signal for prompting input of a satisfaction level to each of the user terminal devices 20 held by the users P staying in the target area F (step S102).

[0129] The processing unit 28 of the user terminal device 20 that is present within the target area F and that has received the survey implementation signal displays on the UI unit 26 a satisfaction level input screen 32 for accepting input of a satisfaction level (step S104). A user P staying within the target area F operates the UI unit 26 while viewing the satisfaction level input screen 32 to select a display area for a satisfaction value that indicates the satisfaction level felt by the user P with respect to the environment of the target area F, or a close button. The processing unit 28 of the user terminal device 20 that has accepted the selection operation by the user P transmits a satisfaction level that indicates the selected type of satisfaction value or a satisfaction level that indicates no response to the information processing device 10 (step S106).

[0130] The collection unit 18A of the information processing device 10 collects the satisfaction levels transmitted from the user terminal devices 20 as responses to the survey signal during the satisfaction level collection time period from the transmission of the survey signal in step S102 (step S108). Then, the collection unit 18A stores the collection result in step S108 in the storage unit 12.

[0131] The determination unit 18C determines the setting value for the environment adjustment equipment 30 depending on whether the satisfaction level collection result by the collection unit 18A represents the first result or the second result (Step S110).

[0132] The setting value application unit 18D of the information processing device 10 controls the first setting value of the environmental adjustment facility 30 to be the setting value determined in step S110. For example, the setting value application unit 18D transmits setting instruction information including the setting value determined in step S110 to the environmental adjustment facility 30 via the network NW (step S112).

[0133] The control unit of the environmental adjustment equipment 30 that has received the setting instruction information controls each unit of the environmental adjustment equipment 30 to change the setting value from the first setting value to the setting value included in the received setting instruction information. Therefore, the setting value of the environmental adjustment equipment 30 installed in the target area F is changed to the setting value determined by the determination unit 18C (step S114).

[0134] When the setting maintenance time has elapsed since the setting instruction information was transmitted to the environmental adjustment equipment 30 in step S112, the collection unit 18A of the information processing device 10 transmits a survey implementation signal to the user terminal device 20 operated by the user P in the same manner as in step 102 (step S116). Then, in the information processing system 1, the same processes as those in steps S104 to S114 described above are repeatedly executed.

[0135] Next, an example of the flow of information processing executed by the information processing device 10 of this embodiment will be described.

[0136] FIG. 10 is a flowchart showing an example of the flow of information processing executed by the information processing device 10 of this embodiment.

[0137] The collection unit 18A collects the satisfaction level of each of the multiple users P staying in the target area F with respect to the environment of the target area F (step S200). The collection unit 18A transmits a survey implementation signal to each of the user terminal devices 20 held by the users P staying in the target area F, and collects the satisfaction levels received from each of the multiple user terminal devices 20 during the satisfaction level collection time period.

[0138] The judgment unit 18B judges whether the collected result 12B collected in step S200 represents the first result or the second result (step S202). As described above, the first result is a collected result indicating that the proportion of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 that adjusts the environment of the target area F is equal to or greater than a predetermined proportion. The second result is a collected result indicating that the proportion of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 that adjusts the environment of the target area F is less than a predetermined proportion.

[0139] When the judgment unit 18B judges that the result indicates the first result (step S202: first result), the process proceeds to step S204. In step S204, the decision unit 18C decides that the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by the first change value in the direction of reducing energy consumption is the setting value for the environmental adjustment equipment 30 (step S204). Then, the process proceeds to step S208.

[0140] If the judgment unit 18B judges that the result indicates the second result (step S202: second result), the process proceeds to step S206. In step S206, the decision unit 18C decides that the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by the second change value in the direction of increasing the satisfaction level represented by the collected result is the setting value for the environmental adjustment equipment 30 (step S206). Then, the process proceeds to step S208.

[0141] In step S208, the set value application unit 18D controls the first set value of the environmental adjustment facility 30 to be the set value determined in step S204 or step S206. For example, the set value application unit 18D transmits setting instruction information including the set value determined in step S204 or step S206 to the environmental adjustment facility 30 via the network NW (step S208).

[0142] The control unit of the environmental adjustment facility 30 that has received the setting instruction information controls each unit of the environmental adjustment facility 30 to change the setting value from the first setting value to the setting value included in the received setting instruction information. As a result, the setting value of the environmental adjustment facility 30 installed in the target area F is changed to the setting value determined by the determination unit 18C.

[0143] The collection unit 18A determines whether or not the setting maintenance time has elapsed since the setting instruction information was transmitted to the environmental adjustment equipment 30 in step S208 (step S210). The collection unit 18A repeats a negative determination (step S210: No) until a positive determination is made in step S210 (step S210: Yes). If the collection unit 19A determines a positive determination in step S210 (step S210: Yes), the collection unit 19A proceeds to step S212.

[0144] In step S212, the processing unit 18 judges whether or not to end the process of determining the setting value according to the satisfaction level collection result (step S212). For example, the processing unit 18 makes the judgment in step S212 by determining whether or not an instruction signal instructing the end of the determination process has been received by an operation instruction of the administrator Q via the administrator terminal device 40. If the judgment in step S212 is negative (step S212: No), the process returns to step S200. If the judgment in step S212 is positive (step S212: Yes), the process ends this routine.

[0145] As described above, the processing unit 18 of the information processing device 10 of this embodiment executes a collection step, a judgment step, and a decision step. The collection step collects the satisfaction level of each of the multiple users P staying in the target area F with respect to the environment of the target area F. The judgment step judges whether the satisfaction level collection result 12B represents either a first result indicating that the ratio of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 that adjusts the environment of the target area F is equal to or greater than a predetermined ratio, or a second result indicating that the ratio of users P who do not wish to change the first setting value of the environmental adjustment equipment 30 is less than a predetermined ratio. If it is judged that the collection result 12B is the first result, the decision step determines, as the setting value for the environmental adjustment equipment 30, a post-adjustment setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by a first change value in the direction of reducing energy consumption. In addition, if the determination step determines that the collected result 12B is the second result, the determination step determines the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by a second change value in a direction that increases the satisfaction level represented by the collected result 12B as the setting value for the environmental adjustment equipment 30.

[0146] In this way, when the information processing device 10 of this embodiment determines that the satisfaction level collection result 12B is the first result, it determines the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by a first change value in the direction of reducing energy consumption as the setting value for the environmental adjustment equipment 30. Also, when the information processing device 10 determines that the satisfaction level collection result 12B is the second result, it determines the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment 30 by a second change value in the direction of increasing the satisfaction level represented by the collection result 12B as the setting value for the environmental adjustment equipment 30.

[0147] That is, the information processing device 10 of this embodiment changes the first setting value of the environmental adjustment facility 30 in a direction to reduce energy consumption when the collected result 12B is a first result indicating that the proportion of users P who do not want to change the first setting value is equal to or greater than a predetermined proportion. Also, the information processing device 10 of this embodiment changes the first setting value of the environmental adjustment facility 30 in a direction to increase satisfaction when the collected result 12B is a second result indicating that the proportion of users P who do not want to change the first setting value is less than a predetermined proportion.

[0148] Therefore, the information processing device 10 of this embodiment can reduce the amount of energy consumed by the environmental adjustment equipment 30 and improve the satisfaction of the user P.

[0149] Furthermore, the information processing device 10 of this embodiment determines the setting value depending on whether the collection result 12B is the first result or the second result, so that it is possible to suppress the energy consumption of the environmental adjustment equipment 30 and improve the satisfaction of the user P with a simple configuration without using a complex algorithm or installing new expensive equipment. Furthermore, the information processing device 10 of this embodiment can provide a system that can be easily introduced.

[0150] In addition, in the information processing device 10 of this embodiment, the collection of the satisfaction level of each of multiple users P staying in the target area F is repeatedly performed for every set maintenance time, and each time the satisfaction level is collected, a setting value for the environmental adjustment equipment 30 is determined by the above-mentioned processing based on the collection result 12B.

[0151] Therefore, when a user P leaves the target area F and is no longer staying within the target area F, the satisfaction level of the user P is not collected, and the satisfaction level of the user P does not contribute to determining the setting value of the environmental adjustment equipment 30. Therefore, in addition to the above effects, the information processing device 10 of this embodiment can further suppress wasteful energy consumption.

[0152] Second embodiment In the above first embodiment, an example has been described in which the information processing device 10 transmits a survey implementation signal to the user terminal device 20 of the user P staying in the target area F and collects a satisfaction level as a response to the survey implementation signal from the user terminal device 20. However, the information processing device 10 may collect a satisfaction level without transmitting a survey implementation signal to the user terminal device 20.

[0153] In this embodiment, parts having the same configurations or functions as those in the above-described embodiment are given the same reference numerals, and detailed description thereof will be omitted.

[0154] FIG. 1 is a schematic diagram of an example of an information processing system 1B according to the present embodiment.

[0155] The information processing system 1B includes an information processing device 11B, a user terminal device 20, an environment adjustment facility 30, and an administrator terminal device 40. The information processing device 11B, the user terminal device 20, the environment adjustment facility 30, and the administrator terminal device 40 are communicatively connected via a network NW. The information processing system 1B is similar to the information processing system 1 of the above embodiment, except that the information processing system 1B includes an information processing device 11B instead of the information processing device 10.

[0156] The information processing device 11B is similar to the information processing device 10 of the above embodiment, except that it includes a processing device 17 instead of the processing device 18. The processing device 17 is similar to the processing device 18 of the information processing device 10 of the above embodiment, except that it includes a collection unit 17A instead of the collection unit 18A.

[0157] The collection unit 17A collects the degree of satisfaction with the environment of the target area F of each of the multiple users P staying in the target area F, similar to the collection unit 18A.

[0158] In this embodiment, a user P who operates the user terminal device 20 operates the UI unit 26 of the user terminal device 20 at any timing to cause the UI unit 26 to display the satisfaction level input screen 32. For example, when the processing unit 28 of the user terminal device 20 receives a display instruction signal for the satisfaction level input screen 32 by the user P's operation of the UI unit 26, the processing unit 28 displays the satisfaction level input screen 32 on the UI unit 26. The display instruction signal is a signal that represents an instruction to display the satisfaction level input screen 32. The processing unit 28 of the user terminal device 20 may also constantly display the satisfaction level input screen 32 on the UI unit 26, making it possible to accept an input of a satisfaction level by the user P at any timing.

[0159] A user P staying within the target area F operates the UI unit 26 while viewing the satisfaction level input screen 32 to select a display area of ​​the satisfaction value that represents the satisfaction level felt by the user P with respect to the environment of the target area F. Furthermore, if the user P does not wish to select any of the displayed satisfaction values, he or she operates the UI unit 26 to select a close button.

[0160] When the user P operates the UI unit 26 to select a display area of ​​a desired type of satisfaction value on the satisfaction level input screen 32, the processing unit 28 transmits a satisfaction level representing the selected type of satisfaction value to the information processing device 10. When the user P operates the UI unit 26 to select the close button on the satisfaction level input screen 32, the processing unit 28 transmits a satisfaction level representing no response to the information processing device 10.

[0161] The collection unit 17A collects the satisfaction level transmitted from the user terminal device 20 for a satisfaction level collection time period starting from the timing when the collection unit 17A first receives the satisfaction level from the user terminal device 20 after the previous satisfaction level collection is completed.

[0162] Then, the collection unit 17A repeatedly executes the process of collecting satisfaction levels for the satisfaction level collection time period after the setting value application unit 18D controls the first setting value of the environmental adjustment equipment 30 to become the setting value determined by the determination unit 18C and after the setting maintenance time has elapsed since the collection unit 17A received the satisfaction level from at least one user terminal device 20 operated by the user P.

[0163] Next, the flow of information processing executed in the information processing system 1B of this embodiment will be described.

[0164] FIG. 11 is a sequence diagram showing an example of the flow of information processing executed in the information processing system 1B of this embodiment.

[0165] The administrator Q sets various values, such as the management values ​​in the management value DB 12A and the second change value in the second change value management DB 12D, to desired values ​​by operating the administrator terminal device 40 (step S300). By the processing of step S300, the various management values ​​registered in the management value DB 12A and the second change value management DB 12D are changed to values ​​desired by the administrator Q.

[0166] The processing unit 28 of the user terminal device 20 present within the target area F displays a satisfaction level input screen 32 for accepting input of a satisfaction level on the UI unit 26 in response to an operation instruction of the UI unit 26 by the user P (step S302). The user P present within the target area F operates the UI unit 26 while viewing the satisfaction level input screen 32 to select a display area of ​​a satisfaction value that indicates the satisfaction level felt by the user P with respect to the environment of the target area F, or a close button. The processing unit 28 of the user terminal device 20 that has accepted the selection operation by the user P transmits a satisfaction level that indicates the selected type of satisfaction value or a satisfaction level that indicates no response to the information processing device 11B (step S304).

[0167] The collection unit 17A of the information processing device 11B collects the satisfaction levels transmitted from the user terminal device 20 for a satisfaction level collection time period from when the collection unit 17A first received the satisfaction level from the user terminal device 20 after the previous satisfaction level collection ended (step S306). Then, the collection unit 17A stores the collection result 12B of step S306 in the storage unit 12.

[0168] The determination unit 18C of the information processing device 11B determines the setting value for the environment adjustment equipment 30 depending on whether the satisfaction level collection result by the collection unit 17A represents the first result or the second result (step S308).

[0169] The setting value application unit 18D of the information processing device 11B controls the first setting value of the environmental adjustment facility 30 to be the setting value determined in step S308. For example, the setting value application unit 18D transmits setting instruction information including the setting value determined in step S308 to the environmental adjustment facility 30 via the network NW (step S310).

[0170] The control unit of the environmental adjustment equipment 30 that has received the setting instruction information controls each unit of the environmental adjustment equipment 30 to change the setting value from the first setting value to the setting value included in the received setting instruction information. Therefore, the setting value of the environmental adjustment equipment 30 installed in the target area F is changed to the setting value determined by the determination unit 18C (step S312).

[0171] The collection unit 17A of the information processing device 11B collects the satisfaction level (step S316) by receiving the satisfaction level accepted via the satisfaction level input screen 32 (step S314) displayed on the user terminal device 20 after the setting maintenance time has elapsed since the setting instruction information was transmitted to the environmental adjustment equipment 30 in step S310. Then, in the information processing system 1B, the same processes as those in steps S304 to S312 are repeatedly executed.

[0172] During the set maintenance time, the satisfaction level input screen 32 may not be displayed on the user terminal device 20, or may be displayed. When displaying the satisfaction level input screen 32 on the user terminal device 20 during the set maintenance time, the processing unit 18 of the information processing device 10 may store the satisfaction level sent to the information processing device 10 during the set maintenance time in a DB or the like, and may add it to the collection result for the next satisfaction level collection time. Also, when the satisfaction level input screen 32 is displayed on the user terminal device 20 and a satisfaction level is input, a new screen indicating that input will not be accepted until the next satisfaction level collection time may be displayed on the user terminal device 20, or the screen may be continuously displayed during the set maintenance time.

[0173] As described above, the collection unit 17A of this embodiment collects satisfaction levels for a satisfaction level collection time period after the setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment 30 was controlled to become the determined setting value and after the satisfaction level has been received from at least one user terminal device 20 operated by the user P. In this way, even when the collection unit 17A collects satisfaction levels without transmitting a survey implementation signal to the user terminal device 20, the information processing device 11B of this embodiment can obtain the same effect as the information processing device 10 of the above embodiment.

[0174] In this embodiment, the user P can input a degree of satisfaction via the satisfaction level input screen 32 at any time.

[0175] (Third embodiment) In the above first embodiment, an example has been described in which the information processing device 10 collects the satisfaction level of the user P staying in the target area F when the setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment 30 was controlled to become the determined setting value. However, the information processing device 10 may collect the satisfaction level of the user P staying in the target area F based on a condition different from the setting maintenance time.

[0176] In this embodiment, parts having the same configurations or functions as those in the above-described embodiment are given the same reference numerals, and detailed description thereof will be omitted.

[0177] FIG. 1 is a schematic diagram of an example of an information processing system 1C according to the present embodiment.

[0178] The information processing system 1C includes an information processing device 11C, a user terminal device 20, an environment adjustment facility 30, and an administrator terminal device 40. The information processing device 11C, the user terminal device 20, the environment adjustment facility 30, and the administrator terminal device 40 are communicably connected via a network NW. The information processing system 1C is similar to the information processing system 1 of the above embodiment, except that the information processing system 1C includes the information processing device 11C instead of the information processing device 10.

[0179] The information processing device 11C is similar to the information processing device 10 of the above embodiment, except that it includes a processing device 19 instead of the processing device 18. The processing device 19 is similar to the processing device 18 of the information processing device 10 of the above embodiment, except that it includes a collection unit 19A instead of the collection unit 18A.

[0180] The collection unit 19A, like the collection unit 18A, collects the degree of satisfaction with the environment of the target area F of each of the multiple users P staying in the target area F by transmitting a survey implementation signal to the user terminal device 20.

[0181] In this embodiment, the collecting unit 19A uses the environment change range instead of the setting maintenance time. In detail, the collecting unit 19A collects the satisfaction level by transmitting a survey implementation signal to the user terminal device 20 operated by the user P when the in-area environment value of the target area F changes by a predetermined environment change range or more after the first setting value of the environment adjustment equipment 30 is controlled by the setting value application unit 18D to become the determined setting value.

[0182] The range of environmental changes is the maximum range of changes in the environmental values ​​within the target area F.

[0183] The storage unit 12 of the information processing device 11C of this embodiment stores a management value DB 13A instead of the management value DB 12A. The collection unit 19A obtains the environment change range by reading the environment change range stored in the management value DB 13A.

[0184] FIG. 12 is a schematic diagram of the data configuration of the management value DB 13A.

[0185] The management value DB 13A is a database in which management values ​​used for each process in the information processing device 11C are defined. Note that the data format of the management value DB 13A is not limited to a database.

[0186] In the management value DB 13A, a management value of an environment change range is set instead of the setting maintenance time of the above embodiment. As with the management value DB 12A, the management values ​​registered in the management value DB 13A can be changed to any value at any timing by the administrator Q operating the administrator terminal device 40 or the like.

[0187] The collecting unit 19A acquires the intra-area environmental values ​​of the target area F after the first setting value of the environmental adjustment equipment 30 has been controlled by the setting value applying unit 18D to become the determined setting value. For example, the collecting unit 19A acquires the intra-area environmental values ​​of the target area F by receiving the measurement results of a sensor that is installed in the target area F and measures the intra-area environmental values ​​of the target area F. The sensor installed in the target area F may be a known sensor capable of measuring environmental values ​​such as room temperature, humidity, and illuminance.

[0188] Furthermore, the collection unit 19A may transmit to the user terminal device 20 an inquiry signal as to whether or not the user terminal device 20 used by the user P staying within the target area F is configured to be equipped with a sensor that detects environmental values. Then, when the collection unit 19A receives a signal indicating that the user terminal device 20 is equipped with a sensor, the collection unit 19A may acquire the in-area environmental values ​​of the target area F by receiving the measurement results of the sensor from the user terminal device 20 that sent the signal.

[0189] In addition, the collection unit 19A may acquire the intra-area environmental values ​​of the target area F by receiving measurement results of the area environmental values ​​within the target area F from an external server or the like that collects measurement results of the intra-area environmental values ​​within the target area F.

[0190] The collection unit 19A then sequentially acquires the intra-area environment values ​​of the target area F at predetermined intervals, such as every minute, in a chronological order, and when it determines that the difference between the intra-area environment value when the setting value application unit 18D sends setting instruction information including the setting value to the environmental adjustment equipment 30 and the most recently acquired intra-area environment value is greater than or equal to the environmental change range, it determines that the intra-area environment value of the target area F has changed by greater than or equal to a predetermined environmental change range.

[0191] The collection unit 19A may also successively acquire intra-area environment values ​​of the target area F at predetermined intervals, such as every minute, along a time series, and determine that the intra-area environment value of the target area F has changed by more than the predetermined environment change width when it is determined that the difference between the minimum and maximum of the acquired intra-area environment values ​​is equal to or greater than the environment change width. The collection unit 19A may also successively acquire intra-area environment values ​​of the target area F at predetermined intervals, such as every minute, along a time series, and determine that the intra-area environment value of the target area F has changed by more than the predetermined environment change width when it is determined that the difference between the latest acquired intra-area environment value and the previously acquired intra-area environment value is equal to or greater than the environment change width.

[0192] Then, when the collection unit 19A determines that the intra-area environment value of the target area F has changed by more than the environment change range, it may collect the satisfaction level by transmitting a survey implementation signal to the user terminal device 20 operated by the user P.

[0193] The setting maintenance time described in the above embodiment may also be registered in the management value DB 13A. In this case, a flag indicating whether the setting maintenance time or the environmental change range is to be used to resume collection of the satisfaction level may be registered in the management value DB 13A. Then, the collection unit 19A may use the setting maintenance time or the environmental change range to which the flag is attached to determine the timing to resume collection of the satisfaction level in the same manner as described above. Also, the position of this flag may be appropriately changeable at any timing by the administrator Q operating the administrator terminal device 40.

[0194] Next, the flow of information processing executed by the information processing system 1C of this embodiment will be described.

[0195] FIG. 13 is a sequence diagram showing an example of the flow of information processing executed in the information processing system 1C of this embodiment.

[0196] The administrator Q sets various values, such as the management values ​​in the management value DB 13A and the second change value in the second change value management DB 12D, to desired values ​​by operating the administrator terminal device 40 (step S400). By the processing of step S400, the various management values ​​registered in the management value DB 13A and the second change value management DB 12D are changed to values ​​desired by the administrator Q.

[0197] The collection unit 19A of the information processing device 11C transmits a survey implementation signal including an instruction signal for prompting input of a satisfaction level to each of the user terminal devices 20 held by the users P staying in the target area F (step S402).

[0198] The processing unit 28 of the user terminal device 20 that is present within the target area F and that has received the survey implementation signal displays the satisfaction level input screen 32 on the UI unit 26 for accepting input of a satisfaction level (step S404). A user P staying within the target area F operates the UI unit 26 while viewing the satisfaction level input screen 32 to select a display area for a satisfaction value that indicates the satisfaction level felt by the user P with respect to the environment of the target area F, or a close button. The processing unit 28 of the user terminal device 20 that has accepted the selection operation by the user P transmits a satisfaction level that indicates the selected type of satisfaction value or a satisfaction level that indicates no response to the information processing device 11C (step S406).

[0199] The collection unit 19A of the information processing device 11C collects the satisfaction levels transmitted from the user terminal device 20 as responses to the survey signal during the satisfaction level collection time period from the transmission of the survey signal in step S402 (step S408). The collection unit 19A then stores the collection result in step S408 in the storage unit 12.

[0200] The determination unit 18C determines the setting value for the environment adjustment equipment 30 depending on whether the satisfaction level collection result by the collection unit 19A represents the first result or the second result (Step S410).

[0201] The setting value application unit 18D of the information processing device 11C controls the first setting value of the environmental adjustment facility 30 to be the setting value determined in step S410. For example, the setting value application unit 18D transmits setting instruction information including the setting value determined in step S410 to the environmental adjustment facility 30 via the network NW (step S412).

[0202] The control unit of the environmental adjustment equipment 30 that has received the setting instruction information controls each unit of the environmental adjustment equipment 30 to change the setting value from the first setting value to the setting value included in the received setting instruction information. Therefore, the setting value of the environmental adjustment equipment 30 installed in the target area F is changed to the setting value determined by the determination unit 18C (step S414).

[0203] The collection unit 19A of the information processing device 11C determines whether the intra-area environment value of the target area F has changed by more than the environment change range since the setting instruction information was sent to the environment adjustment facility 30 in step S412 (step S416). If the collection unit 19A determines that the intra-area environment value has changed by more than the environment change range, it transmits a survey implementation signal to the user terminal device 20 operated by the user P in the same manner as in step 402 (step S418). Then, in the information processing system 1C, the same processes as those in steps S404 to S116 above are repeatedly executed.

[0204] As described above, the collection unit 19A of this embodiment transmits a survey implementation signal to the user terminal device 20 operated by the user P when the in-area environmental value of the target area F changes by more than a predetermined environmental change range after the first setting value of the environmental adjustment equipment 30 has been controlled to become the determined setting value, and collects satisfaction levels from the user terminal device 20 as a response to the survey implementation signal for a satisfaction level collection time period from the transmission of the survey implementation signal.

[0205] In this way, even if the collection unit 19A collects the satisfaction level each time the intra-area environment value changes by more than the environment change range, the information processing device 11C of this embodiment can obtain the same effect as the information processing device 10 of the above embodiment.

[0206] (Fourth embodiment) In this embodiment, a form will be described in which, when a predetermined condition is satisfied, further control is performed so as to maintain the first setting value of the environment adjustment equipment 30.

[0207] In this embodiment, parts having the same configurations or functions as those in the above-described embodiment are given the same reference numerals, and detailed description thereof will be omitted.

[0208] FIG. 14 is a schematic diagram of an example of an information processing system 1D of this embodiment.

[0209] The information processing system 1D includes an information processing device 11D, a user terminal device 20, an environment adjustment facility 30, and an administrator terminal device 40. The information processing device 11D, the user terminal device 20, the environment adjustment facility 30, and the administrator terminal device 40 are communicatively connected via a network NW. The information processing system 1D is similar to the information processing system 1 of the above embodiment, except that the information processing system 1D includes the information processing device 11D instead of the information processing device 10.

[0210] The information processing device 11D is similar to the information processing device 10 of the above embodiment, except that it includes a processing device 21 instead of the processing device 18. The processing device 21 is similar to the processing device 18 of the information processing device 10 of the above embodiment, except that it further includes a setting value maintenance control unit 21E.

[0211] The set value maintenance control unit 21E controls the environmental adjustment equipment 30 to maintain the first set value for a predetermined time when the collection results 12B alternate between the first result and the second result a predetermined number of times or more in a repeated series of processes of collecting satisfaction levels and controlling the environmental adjustment equipment 30 to a set value determined in accordance with the satisfaction level collection results 12B.

[0212] The predetermined number of times may be set in advance. The predetermined number of times is, for example, two times, but is not limited to this value. In addition, the predetermined number of times may be appropriately changed at any timing in response to an operation instruction of the administrator Q on the administrator terminal device 40, etc.

[0213] The predetermined time for maintaining the first set value may be set in advance. The predetermined time is, for example, 30 minutes, but is not limited to this value. In addition, the predetermined time may be changeable at any timing according to an operation instruction of the manager Q on the manager terminal device 40, etc.

[0214] Specifically, for example, a case is assumed in which the set value determined by the collected results 12B indicating the first result is "30°C", and the set value determined by the collected results 12B indicating the second result collected after the environmental adjustment equipment 30 is controlled to be the set value is "29°C". Further, a case is assumed in which the set value determined by the collected results 12B indicating the first result collected after the environmental adjustment equipment 30 is controlled to be the set value is "30°C", and the set value determined by the collected results 12B indicating the second result collected after the environmental adjustment equipment 30 is controlled to be the set value is "29°C".

[0215] In this way, when the collection result 12B alternates between the first result and the second result a predetermined number of times or more in a series of repeated processes, for example, the set value determined and transmitted to the environmental adjustment equipment 30 alternates between "29°C" and "30°C." In this case, the same set value pair is repeated alternately, and the load on the environmental adjustment equipment 30 increases.

[0216] In such a case, the set value maintenance control unit 21E controls the set value application unit 18D to suspend control of the environmental adjustment equipment 30 to the set value newly determined by the determination unit 18C for a predetermined time, thereby controlling the environmental adjustment equipment 30 to maintain the first set value for the predetermined time. Specifically, for example, the set value maintenance control unit 21E controls the environmental adjustment equipment 30 to maintain the first set value of the environmental adjustment equipment 30 at "29°C" already set in the environmental adjustment equipment 30 for a predetermined time such as 30 minutes.

[0217] In detail, the set value maintenance control unit 21E controls the set value application unit 18D so as to suspend, for a predetermined time, the transmission of setting instruction information including the set value newly determined by the determination unit 18C to the environmental adjustment equipment 30.

[0218] Furthermore, the set value maintenance control section 21E may control the determination section 18C to suspend determination of a new set value for a predetermined time, thereby controlling the first set value of the environmental adjustment equipment 30 to be maintained for a predetermined time.

[0219] In addition, the setting value maintenance control unit 21E may control the determination unit 18C to determine the setting value previously determined by the determination unit 18C as the new setting value, thereby controlling the first setting value of the environmental adjustment equipment 30 to be maintained for a predetermined period of time.

[0220] Through these controls, the first setting value of the environment adjustment equipment 30 is controlled to be maintained for a predetermined period of time.

[0221] In addition, when the collected result 12B indicates a predetermined result, the set value maintenance control unit 21E may control the environmental adjustment facility 30 to maintain the first set value for a predetermined time. For example, when the proportion of the satisfaction value type "just right" for when no change is desired, which is included in the collected result 12B by the collection unit 18A, is within a preset proportion range, the set value maintenance control unit 21E may control the environmental adjustment facility 30 to maintain the first set value for a predetermined time without changing it.

[0222] Also, during the period in which the first setting value is maintained for the above-mentioned predetermined time, the collection unit 18A may execute the satisfaction level collection process in parallel. Then, when the proportion of the satisfaction level type "just right" when no change is desired, which is included in the collection result 12B by the collection unit 18A, falls below a threshold value representing the above-mentioned predetermined proportion of satisfaction levels, the setting of a new setting value and the transmission of setting instruction information including the new setting value to the environmental adjustment equipment 30 may be resumed.

[0223] Next, an example of the flow of information processing executed by the information processing device 11D of this embodiment will be described.

[0224] FIG. 15 is a flowchart showing an example of the flow of information processing executed by the information processing device 11D of this embodiment.

[0225] The collection unit 18A collects the degree of satisfaction with the environment of the target area F of each of the multiple users P staying in the target area F (step S600). The collection unit 18A stores the collected collection results 12B in the storage unit 12 in association with collection date and time information.

[0226] The processing unit 21 determines whether or not the collection results 12B for the past multiple times are stored in the storage unit 12 (step S602). If two or more collection results 12B are stored in the storage unit 12, the determination in step S602 is affirmative (step S602: Yes), and the process proceeds to step S604.

[0227] The set value maintenance control unit 21E reads out from the storage unit 12 a plurality of collection results 12B within a predetermined period going back from the present (step S604), and judges whether the first result and the second result have been consecutively alternating in chronological order going back from the present for a predetermined number of times or more (step S606). This "present" means the timing of the judgment in step S602.

[0228] If the determination in step S606 is affirmative (step S606: Yes), the process proceeds to step S608. In step S608, the set value maintenance control unit 21E controls the environment adjustment equipment 30 to maintain the first set value (step S608). Then, the set value maintenance control unit 21E determines whether a predetermined time has elapsed since the control to maintain the first set value was started (step S610). If the determination in step S610 is negative (step S610: No), the process returns to step S608. If the determination in step S610 is affirmative (step S610: Yes), the process proceeds to step S612.

[0229] In step S612, the processing unit 21 judges whether or not to end the process (step S612). For example, the processing unit 21 makes the judgment in step S612 by determining whether or not an instruction signal instructing the end of the process has been received by an operation instruction of the administrator Q on the administrator terminal device 40. If the judgment in step S612 is negative (step S612: No), the process returns to step S600. If the judgment in step S612 is positive (step S612: Yes), this routine ends.

[0230] On the other hand, if a negative decision is made in step S602 (step S602: No), the process proceeds to step S614. Also, if a negative decision is made in step S606 (step S606: No), the process proceeds to step S614.

[0231] In step S614, the determination unit 18C reads the latest collection result 12B stored in the storage unit 12 (step S614). Then, the processing unit 21 determines a set value based on the collection result 12B in the same manner as in the above embodiments 1 to 3, and controls the environment adjustment equipment 30 to achieve the set value (step S616). Then, the process proceeds to the above step S612.

[0232] As described above, the processing unit 21 of the information processing device 11D of this embodiment controls the environmental adjustment equipment 30 to maintain a first setting value for a predetermined time when the collection results 12B alternate between the first result and the second result a predetermined number of times or more in a repeated series of processes for collecting satisfaction levels and controlling the environmental adjustment equipment 30 to a setting value determined in accordance with the satisfaction level collection results 12B.

[0233] Therefore, in addition to the effects of the above-described embodiments, the information processing device 11D of this embodiment can suppress unnecessary changes to setting values, thereby further reducing energy consumption.

[0234] Next, an example of the hardware configuration of the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiment will be described.

[0235] FIG. 16 is a diagram illustrating an example of a hardware configuration of the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiment.

[0236] The information processing device 10, information processing device 11B, information processing device 11C, and information processing device 11D of the above embodiments include a control device such as a CPU (Central Processing Unit) 90D, a storage device such as a ROM (Read Only Memory) 90E, a RAM (Random Access Memory) 90F, and a HDD (Hard Disk Drive) 90G, an I / F unit 90B that interfaces with various devices, an output unit 90A that outputs various information such as output information, an input unit 90C that accepts operations by the user, and a bus 90H that connects each unit, and has a hardware configuration that utilizes a normal computer.

[0237] In the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiments, the CPU 90D reads an information processing program from the ROM 90E onto the RAM 90F and executes it, thereby realizing each of the above units on the computer.

[0238] The information processing programs for executing the above-mentioned processes executed by the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above-mentioned embodiments may be stored in the HDD 90G. Also, the information processing programs for executing the above-mentioned processes executed by the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above-mentioned embodiments may be provided by being pre-installed in the ROM 90E.

[0239] The information processing programs for executing the above processes executed by the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiments may be stored in a computer-readable storage medium such as a CD-ROM, a CD-R, a memory card, a DVD (Digital Versatile Disc), or a flexible disk (FD) in an installable or executable format file and provided as a computer program product. The programs for executing the above processes executed by the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiments may be stored on a computer connected to a network such as the Internet and provided by downloading the programs via the network. The programs for executing the above processes executed by the information processing device 10, the information processing device 11B, the information processing device 11C, and the information processing device 11D of the above embodiments may be provided or distributed via a network such as the Internet.

[0240] Although the embodiment of the present invention has been described above, the embodiment is presented as an example and is not intended to limit the scope of the invention. This new embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

[0241] For example, in the above embodiment, the case where the administrator terminal device 40 and the user terminal device 20 are configured as separate entities from the information processing device 10 has been described as an example. However, at least one of the administrator terminal device 40 and the user terminal device 20 may be configured integrally with the information processing device 10.

[0242] In this case, the user P and the administrator Q may check and input various information by operating the UI unit 16 of the information processing device 10. Furthermore, the information processing device 10 may determine whether the user operating the UI unit 16 is the user P or the administrator Q by determining an attribute corresponding to the user name or user ID at the time of login of the user operating the UI unit 16. The attribute corresponding to the user name or user ID may be stored in advance in the storage unit 12. The information processing device 10 may be configured to function as the administrator terminal device 40 when a login operation is performed using a user name or user ID whose attribute indicates that the user is the administrator Q. The information processing device 10 may be configured to function as the user terminal device 20 when a login operation is performed using a user name or user ID whose attribute indicates that the user is the user P.

[0243] The present technology can also be configured as follows. (1) Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Processing section, An information processing device comprising: (2) The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the energy consumption reduction direction, which is a predetermined upward or downward direction corresponding to a determination time, is determined as the setting value for the environmental adjustment equipment. An information processing device as described in (1). (3) The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the direction of reducing the energy consumption, which is a direction approaching a predetermined target setting value corresponding to a determination time, is determined as a setting value for the environmental adjustment equipment. An information processing device according to (1) or (2). (4) The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the direction of reducing the energy consumption, which is a direction of approaching the external environment value of the target area, is determined as the setting value for the environmental adjustment equipment. An information processing device according to any one of (1) to (3). (5) The first modification value is When the intra-area environment value of the target area is changed to the first change value, the change value is less than a fluctuation range that affects a change in the sensory environment value of the user staying in the target area. An information processing device according to any one of (1) to (4). (6) The processing unit includes: When it is determined that the collected result is the second result, When the satisfaction level represented by the collected results represents a first satisfaction level, which represents that the sensory environmental value for the intra-area environmental value of the target area is high, the adjusted setting value obtained by changing the first setting value by the second change value in a direction in which the satisfaction level is increased, which is a direction in which the first setting value is lowered, is determined as the setting value for the environmental adjustment equipment; When the satisfaction level represented by the collected results represents a second satisfaction level representing that the sensory environment value is low relative to the intra-area environment value of the target area, the adjusted setting value obtained by changing the first setting value by the second change value in a direction in which the satisfaction level is increased, which is a direction in which the first setting value is increased, is determined as the setting value for the environmental adjustment equipment. An information processing device according to any one of (1) to (5). (7) The collected results are The information is information in which the types of satisfaction values ​​representing the degree of satisfaction are associated with the number of collected satisfaction values ​​of each type. An information processing device according to any one of (1) to (6). (8) The type of the satisfaction value includes a type indicating no desire to change the first setting value. An information processing device according to (7). (9) The satisfaction level is The strength of the desire to change the user's sensory environment value in the direction of increasing the sensory environment value of the target area and the strength of the desire to change the sensory environment value in the direction of decreasing the sensory environment value are expressed by a plurality of types of satisfaction values ​​each of which is expressed in a multi-stage manner. An information processing device according to any one of (1) to (8). (10) The second modification value is The first setting value of the environmental adjustment equipment is a value at which an increase in energy consumption when the first setting value is changed to the second change value is less than a predetermined amount. An information processing device according to any one of (1) to (9). (11) The processing unit collects the satisfaction level at predetermined time intervals. An information processing device according to any one of (1) to (10). (12) The processing unit includes: Controlling the first setting value of the environmental adjustment equipment to the determined setting value; An information processing device according to any one of (1) to (11). (13) The processing unit includes: when a predetermined setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment has been controlled to become the determined setting value, a survey implementation signal is transmitted to a user terminal device operated by the user, and the satisfaction level is collected from the user terminal device as a response to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. An information processing device according to any one of (1) to (12). (14) The processing unit includes: collecting the satisfaction level for a predetermined satisfaction level collection time period after a predetermined setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment is controlled to become the determined setting value and after the satisfaction level is received from at least one user terminal device operated by the user; An information processing device according to any one of (1) to (12). (15) The processing unit includes: when the in-area environment value of the target area changes by a predetermined amount or more after the first setting value of the environmental adjustment equipment has been controlled to become the determined setting value, a survey implementation signal is transmitted to a user terminal device operated by the user, and the satisfaction level is collected from the user terminal device as a response to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. An information processing device according to any one of (1) to (12). (16) The processing unit includes: In a series of processes of collecting the satisfaction level and controlling the environmental adjustment equipment so that the set value is determined according to the collected results of the satisfaction level, if the collected results alternately show the first result and the second result a predetermined number of times or more in succession, Controlling the environment adjustment equipment to maintain the first setting value for a predetermined period of time; An information processing device according to any one of (1) to (12). (17) An information processing method executed by an information processing device, Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Information processing methods. (18) On the computer, Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determine whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Information processing program. (19) An information processing system comprising: a user terminal device operated by a user; and an information processing device that communicates with the user terminal device, The information processing device includes: Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Processing section, An information processing system comprising: [Explanation of symbols]

[0244] 10, 11B, 11C, 11D Information processing device 17A, 18A, 19A Collection section 18B Judgment Department 18C Decision section 18D Setting value application section 20 User terminal device 21E Setting value maintenance control section 30 Environmental control equipment 40 Administrator terminal device

Claims

1. Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Processing section, An information processing device comprising:

2. The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the energy consumption reduction direction, which is a predetermined upward or downward direction corresponding to a determination time, is determined as the setting value for the environmental adjustment equipment. The information processing device according to claim 1 .

3. The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the energy consumption reduction direction, which is a direction approaching a predetermined target setting value corresponding to a determination time, is determined as a setting value for the environmental adjustment equipment. The information processing device according to claim 1 .

4. The processing unit includes: When it is determined that the collected result is the first result, the adjusted setting value obtained by changing the first setting value by the first change value in the direction of reducing the energy consumption, which is a direction of approaching the external environment value of the target area, is determined as the setting value for the environmental adjustment equipment. The information processing device according to claim 1 .

5. The first modification value is a value that is less than a fluctuation range that affects a change in the sensory environment value of the user staying in the target area when the intra-area environment value of the target area is changed to the first change value; The information processing device according to claim 1 .

6. The processing unit includes: When it is determined that the collected result is the second result, When the satisfaction level represented by the collected results represents a first satisfaction level representing that the sensory environmental value for the intra-area environmental value of the target area is high, the adjusted setting value obtained by changing the first setting value by the second change value in a direction in which the satisfaction level is increased, which is a direction in which the first setting value is lowered, is determined as the setting value for the environmental adjustment equipment; When the satisfaction level represented by the collected results represents a second satisfaction level, which represents that the sensory environment value is low relative to the intra-area environment value of the target area, the adjusted setting value obtained by changing the first setting value by the second change value in a direction in which the satisfaction level is increased, which is a direction in which the first setting value is increased, is determined as the setting value for the environmental adjustment equipment. The information processing device according to claim 1 .

7. The collected results are The information is information in which the types of satisfaction values ​​representing the degree of satisfaction are associated with the number of collected satisfaction values ​​of each type. The information processing device according to claim 1 .

8. The type of the satisfaction value includes a type indicating no desire to change the first setting value. The information processing device according to claim 7.

9. The satisfaction level is The strength of the desire to change the user's sensory environment value in the direction of increasing the sensory environment value of the target area and the strength of the desire to change the sensory environment value in the direction of decreasing the sensory environment value are expressed by a plurality of types of satisfaction values ​​each of which is expressed in a multi-stage manner. The information processing device according to claim 1 .

10. The second modification value is The first setting value of the environmental adjustment equipment is a value at which an increase in energy consumption when the first setting value is changed to the second change value is less than a predetermined amount. The information processing device according to claim 1 .

11. The processing unit collects the satisfaction level at predetermined time intervals. The information processing device according to claim 1 .

12. The processing unit includes: Controlling the first setting value of the environmental adjustment equipment to the determined setting value; The information processing device according to claim 1 .

13. The processing unit includes: a survey implementation signal is transmitted to a user terminal device operated by the user when a predetermined setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment is controlled to become the determined setting value, and the satisfaction level is collected from the user terminal device as a response to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. The information processing device according to claim 12.

14. The processing unit includes: collecting the satisfaction level for a predetermined satisfaction level collection time period after a predetermined setting maintenance time has elapsed since the first setting value of the environmental adjustment equipment is controlled to become the determined setting value and after the satisfaction level is received from at least one user terminal device operated by the user; The information processing device according to claim 12.

15. The processing unit includes: when the intra-area environment value of the target area changes by a predetermined amount or more after the first setting value of the environmental adjustment equipment has been controlled to become the determined setting value, a survey implementation signal is transmitted to a user terminal device operated by the user, and the satisfaction level is collected from the user terminal device as a response to the survey implementation signal for a predetermined satisfaction level collection time period from the transmission of the survey implementation signal. The information processing device according to claim 12.

16. The processing unit includes: In a series of processes of collecting the degree of satisfaction and controlling the environmental adjustment equipment so that the set value is determined according to the result of the collection of the degree of satisfaction, if the collected result shows the first result and the second result alternately a predetermined number of times in succession, Controlling the environment adjustment equipment so as to maintain the first setting value for a predetermined period of time; The information processing device according to claim 12.

17. An information processing method executed by an information processing device, Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Information processing methods.

18. On the computer, Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determine whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Information processing program.

19. An information processing system comprising: a user terminal device operated by a user; and an information processing device that communicates with the user terminal device, The information processing device includes: Collecting satisfaction levels of a plurality of users staying in a target area with respect to the environment of the target area; determining whether the satisfaction level collection result indicates a first result indicating that the ratio of the users who do not wish to change a first setting value of an environmental adjustment device that adjusts the environment of the target area is equal to or greater than a predetermined ratio or a predetermined value, or a second result indicating that the ratio of the users who do not wish to change is less than the predetermined ratio or less than the predetermined value; When it is determined that the collected result is the first result, an adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a first change value in a direction to reduce energy consumption is determined as a setting value for the environmental adjustment equipment, and when it is determined that the collected result is the second result, the adjusted setting value obtained by changing the first setting value of the environmental adjustment equipment by a second change value in a direction to increase the satisfaction level represented by the collected result is determined as the setting value for the environmental adjustment equipment. Processing section, An information processing system comprising:

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