Information processing device, procedure program, and procedure method

Abstract

To provide an information processing device capable of facilitating procedures.SOLUTION: A communications unit 11 transmits information of an object person input on a first screen 13a out of multiple screens relevant to a procedure to a first unit 20. A processing unit 12 controls to display a second screen 13b for receiving the input a piece of authentication information transmitted to the second unit 30 along with the result of the determination process based on the information of the object person, which is executed by the first unit 20. Receiving the input of the authentication information, the processing unit 12 controls to display a third screen 13c including a message stating that the procedure will be interrupted.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing device, a procedure program, and a procedure method. [Background technology]

[0002] Currently, information processing systems are used to support various business activities such as sales and solicitation of products and services. For example, there has been a proposal for a customer information management server that receives customer specific conditions sent from a user terminal, detects warning information for the customer from a database storing customer information based on the received customer specific conditions, and returns the detected warning information to the user terminal. The warning information detected by the proposed customer information management server includes complaint information such as the content and number of complaints filed by the customer, and accounts receivable information arising from product transactions with the customer.

[0003] There has also been a proposal for an account opening system that includes an information input terminal into which customer information is input, an information processing device that processes the customer information input at the information input terminal, and an information terminal that displays whether or not an account can be opened. The information processing device in the proposed account opening system determines whether or not an account can be opened based on the customer information using a so-called blacklist, which is a list of targets for whom it is not appropriate to open an account, and outputs the determination result to the information terminal. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2002-297879 A [Patent Document 2] JP 2020-30510 A Summary of the Invention [Problem to be solved by the invention]

[0005] A person in charge of selling or soliciting goods and services may meet face-to-face with a target person such as a customer to carry out procedures related to a transaction. In this case, the person in charge may proceed with the procedures while sharing a screen displayed on a device such as a tablet terminal with the target person. In this case, an information processing system supporting the procedures may notify the person in charge via the screen of the device that the procedures have been suspended due to, for example, the target person's information being included in a blacklist.

[0006] However, if information that the subject does not want to know, such as the reason for the suspension of the procedure, is displayed on the screen shared with the subject, it may cause discomfort to the subject who sees that information, and trouble may arise between the person in charge and the subject.

[0007] In one aspect, the present invention aims to facilitate procedures. [Means for solving the problem]

[0008] In one embodiment, an information processing device is provided. The information processing device has a communication unit and a processing unit. The communication unit transmits information of a subject inputted into a first screen among a plurality of screens related to a procedure to a first device. The processing unit displays a second screen for accepting input of authentication information to be transmitted to a second device together with a result of a determination process based on the information of the subject, which is executed by the first device. When the processing unit accepts the input of the authentication information, it displays a third screen including a message to the effect that the procedure is interrupted.

[0009] Also, in one aspect, a procedural program for execution by a computer is provided. Also, in one aspect, a procedural method for execution by a computer is provided. Effect of the Invention

[0010] On the one hand, it can streamline procedures. [Brief description of the drawings]

[0011] [Figure 1]FIG. 1 is a diagram illustrating an information processing system according to a first embodiment. [Diagram 2] FIG. 11 illustrates an example of an information processing system according to a second embodiment. [Diagram 3] FIG. 2 is a diagram illustrating an example of hardware of a tablet terminal. [Figure 4] FIG. 2 is a diagram illustrating an example of functions of a tablet terminal. [Diagram 5] FIG. 2 illustrates an example of functions of a server device. [Figure 6] FIG. 13 illustrates an example of a message table. [Figure 7] FIG. 13 is a diagram illustrating an example of a sales representative contact table. [Figure 8] 13 is a flowchart illustrating an example of processing of a tablet terminal. [Figure 9] 13 is a flowchart illustrating an example of processing by the server device. [Figure 10] 13 is a flowchart illustrating an example of processing by the smartphone. [Figure 11] FIG. 2 is a diagram illustrating an example of a processing flow of an information processing system. [Figure 12] FIG. 13 is a diagram showing an example of a screen display of a smartphone. [Figure 13] FIG. 13 is a diagram showing an example of a screen display of a tablet terminal. [Figure 14] FIG. 13 is a diagram showing a screen display example (continued) of the tablet terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] This embodiment will be described below. [First embodiment] 1 is a diagram illustrating an information processing system according to a first embodiment. The information processing system 1 includes an information processing device 10, a first device 20, and a second device 30. The information processing device 10, the first device 20, and the second device 30 are connected to a network 40. The network 40 is, for example, the Internet. The network 40 may include a LAN (Local Area Network), a WAN (Wide Area Network), a mobile communication network, and the like.

[0013] The information processing system 1 supports procedures for subjects by personnel. Personnel are, for example, securities salespeople, bank employees, and product / service salespeople. Subjects are, for example, customers. Procedures include, for example, procedures for opening an account, procedures for obtaining a loan, and procedures for selling a product / service.

[0014] The information processing device 10 and the second device 30 are terminal devices used by a person in charge. The information processing device 10 is, for example, a tablet terminal or a laptop PC (Personal Computer). The second device 30 is, for example, a smartphone or a mobile phone. The person in charge can carry the information processing device 10 and the second device 30 and perform procedures while meeting the person in charge face-to-face.

[0015] The first device 20 is a computer that communicates with the information processing device 10 and the second device 30. The first device 20 provides the information processing device 10 with information on a screen for performing a procedure. The first device 20 receives information input on the screen from the information processing device 10 and controls the procedure based on the received information. The person in charge can share the screen displayed on the information processing device 10 with the person to be processed and proceed with the procedure.

[0016] Here, the information processing device 10 has a communication unit 11, a processing unit 12, and a display unit 13. The communication unit 11 is a communication interface that connects to the network 40. The communication unit 11 may be a wired communication interface or a wireless communication interface. The processing unit 12 is a processor such as a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or a DSP (Digital Signal Processor). However, the processing unit 12 may include an electronic circuit for a specific purpose such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). The processor executes a program stored in a memory such as a RAM (Random Access Memory). A set of multiple processors may be called a "multiprocessor" or simply a "processor." The display unit 13 is a display that displays a screen for a procedure.

[0017] Although not shown in the figure, the information processing device 10 has a storage unit. The storage unit of the information processing device 10 may be a volatile semiconductor memory such as a RAM, or a non-volatile storage such as a hard disk drive (HDD) or a flash memory. The functions of the information processing device 10 described below may be realized by the processing unit 12 executing a program stored in the storage unit. Although not shown in the figure, the first device 20 and the second device 30 also have a processor, a memory, and a communication interface. Furthermore, the second device 30 has a display.

[0018] The information processing device 10 performs the following process. The communication unit 11 transmits the information X of the subject inputted on the first screen 13a among a plurality of screens related to the procedure to the first device 20. The first screen 13a is a screen displayed on the display unit 13 and accepts the input of the information X of the subject. The information X of the subject is, for example, personal information of the subject. The personal information may include the name, address, telephone number, date of birth, and the like. For example, the personal information may be a combination of the name of the subject and at least one of the address, telephone number, and date of birth of the subject. The information X of the subject may include information indicating the securities, products, or services to be traded.

[0019] The first device 20 receives information X of a subject. The first device 20 performs a predetermined judgment process based on the information X of the subject. The judgment process is, for example, a process of judging whether or not the subject is a subject for procedure interruption. The first device 20 compares the information X of the subject with information on subjects for procedure interruption prepared in advance. The information on subjects for procedure interruption is information indicating a person who should be a subject for procedure interruption. If the information X of the subject is included in the information on subjects for procedure interruption, the first device 20 judges that the subject is a subject for procedure interruption. If the information X of the subject is not included in the information on subjects for procedure interruption, the first device 20 judges that the subject is not a subject for procedure interruption.

[0020] Here, the procedure interruption target information includes, for example, an antisocial database (DB: DataBase) that holds information on persons belonging to antisocial forces, and a blacklist DB that holds information on persons with financial accidents such as debt defaults recorded in credit information agencies. For example, the procedure interruption target information may be an insider DB that holds information on persons belonging to a company related to the securities to be traded. In that case, the first device 20 can determine whether the securities transaction that the target is about to carry out is insider trading or not through the determination process. The first device 20 can obtain the procedure interruption target information in advance from another device (not shown) via the network 40.

[0021] When the first device 20 determines that the relevant target person is not a person for whom the procedure is to be suspended, it instructs the information processing device 10 to display a screen for continuing the procedure, and allows the procedure to be continued. On the other hand, when the first device 20 determines that the subject is a subject for interrupting the procedure, it transmits the authentication information Z together with the determination result Y, which is the result of the determination process, to the second device 30. In addition, the first device 20 transmits an instruction to the information processing device 10 to display the second screen 13b.

[0022] The second screen 13b is a screen for accepting input of authentication information Z. Furthermore, the judgment result Y indicates, for example, that the subject is a subject for interrupting the procedure. The judgment result Y may include the reason why the subject was judged to be a subject for interruption. The reason may be, for example, that the information matches information in an anti-social database, that the information matches information in a blacklist database, or that the information matches information in an insider database. The authentication information Z is, for example, a character string or a numeric string.

[0023] The first device 20 previously stores information associating the information processing device 10 carried by the person in charge with the second device 30, or information associating the account information used by the person in charge to log in to the first device 20 with the second device 30. The first device 20 can transmit the determination result Y and the authentication information Z to the second device 30 based on any of these pieces of information.

[0024] The processing unit 12 causes the display unit 13 to display the second screen 13b in response to the display instruction received from the first device 20. The second screen 13b may include, for example, a message prompting the input of authentication information Z or an input form for accepting the input of authentication information Z.

[0025] The person in charge can confirm the judgment result Y and the authentication information Z by displaying the judgment result Y and the authentication information Z on the display of the second device 30 and preventing the subject from seeing the display of the second device 30. Even if the subject looks at the second screen 13b, the second screen 13b is a screen that accepts the input of the authentication information Z. Therefore, the subject is unlikely to feel uncomfortable when the person in charge checks the screen of the second device 30 without showing it to the subject. The person in charge may confirm the authentication information Z by, for example, outputting the authentication information Z as a voice from a speaker provided in the second device 30. Then, the person in charge inputs the authentication information Z into the second screen 13b. The processing unit 12 accepts the input of the authentication information Z through the second screen 13b.

[0026] Then, the processing unit 12 causes the third screen 13c to be displayed on the display unit 13. Then, the processing unit 12 suspends the processing related to the procedure. Here, the third screen 13c includes a message to the effect that the current procedure will be interrupted. For example, the message may be "The procedure will be interrupted." Alternatively, the message may include a reason for interruption different from the reason for interruption of the determination result Y, such as "The procedure will be interrupted due to a system error" or "This procedure must be carried out at a counter." Note that the message does not have to be displayed on the third screen 13c, and may be output by voice from a speaker provided in the information processing device 10, for example.

[0027] For example, the processing unit 12 may transmit authentication information Z to the first device 20 via the communication unit 11, receive a message corresponding to the authentication information Z from the first device 20, and display a third screen 13c including the message on the display unit 13.

[0028] For example, the first device 20 may transmit a plurality of pieces of authentication information including the authentication information Z and a plurality of candidate messages corresponding to the plurality of pieces of authentication information to the second device 30, and cause the second device 30 to display the plurality of pieces of authentication information and the plurality of candidate messages. Then, the person in charge can select a message to be displayed on the third screen 13c from the plurality of candidate messages displayed on the second device 30 according to the current situation with the subject. The processing unit 12 may accept an input of the authentication information Z corresponding to the candidate message selected by the person in charge through the second screen 13b, obtain a message corresponding to the authentication information Z from the first device 20, and cause the display unit 13 to display the third screen 13c including the message.

[0029] According to the information processing device 10, the information of the subject inputted on the first screen 13a among a plurality of screens related to the procedure is transmitted to the first device 20. A second screen 13b is displayed for accepting input of authentication information Z to be transmitted to the second device 30 together with the result of a judgment process based on the information of the subject (judgment result Y) executed by the first device 20. When the input of the authentication information Z is accepted, a third screen 13c is displayed including a message to the effect that the procedure will be interrupted.

[0030] This allows the information processing device 10 to facilitate the procedure. For example, when the information processing device 10 determines that the subject is a person who is subject to interruption of the procedure, the information processing device 10 does not need to inform the subject that the subject corresponds to the person who is subject to interruption. This allows the information processing device 10 to reduce the possibility of making the subject feel uncomfortable. Furthermore, by displaying the second screen 13b, the information processing device 10 can reduce the possibility of making the subject feel uncomfortable when the person in charge checks, for example, the determination result Y and the authentication information Z displayed on the screen of the second device 30 without showing the screen to the subject.

[0031] In this way, the information processing device 10 can reduce the possibility of causing discomfort to the subject, thereby reducing the possibility of trouble occurring between, for example, a person in charge and the subject. As a result, the information processing device 10 can facilitate the process.

[0032] In the above description, it has been explained that in the determination process of the first device 20, the information X of the subject is compared with the procedure interruption subject information. On the other hand, the first device 20 may compare the information X of the subject with information on a whitelist, which is a list of persons who are permitted to continue the procedure. In this case, the first device 20 determines that the subject is an interruption subject when the information X of the subject is not included in the whitelist, and determines that the subject is not an interruption subject when the information X of the subject is included in the whitelist.

[0033] [Second embodiment] Next, a second embodiment will be described. 2 is a diagram showing an example of an information processing system according to a second embodiment. The information processing system 2 supports procedures related to the opening of a securities account and trading of financial products, which are performed by a sales representative of a securities company for a customer. The sales representative can go outside the company and perform the procedures in person with the customer. The information processing system 2 includes a tablet terminal 100, a server device 200, and a smartphone 300. The tablet terminal 100, the server device 200, and the smartphone 300 are each connected to the Internet 50 via a LAN, a WAN, a mobile communication network, or the like.

[0034] The tablet terminal 100 and the smartphone 300 are client computers used by sales representatives. The tablet terminal 100 and the smartphone 300 are carried by the sales representatives when they go out.

[0035] When a sales representative performs a procedure for a customer, the tablet terminal 100 displays a screen for the procedure, which is shared between the sales representative and the customer. The tablet terminal 100 transmits customer information entered on the screen to the server device 200 via the Internet 50, receives the processing results for the customer information by the server device 200, and displays a screen according to the processing results.

[0036] The server device 200 is a server computer that receives the customer information transmitted from the tablet terminal 100 and performs a process of determining whether or not to interrupt the procedure based on the received information. The server device 200 determines whether or not to interrupt the procedure by comparing the customer information with an antisocial DB, a blacklist DB, and an insider DB. The server device 200 controls the screen to be displayed on the tablet terminal 100 according to the result of the determination process.

[0037] The smartphone 300 is smaller than the tablet terminal 100 and is used for telephone conversations by sales representatives, receiving messages via Short Message Service (SMS), receiving e-mails, etc. When the server device 200 determines that the procedure should be interrupted, the smartphone 300 receives the determination result from the server device 200.

[0038] 3 is a diagram showing an example of hardware of a tablet terminal. The tablet terminal 100 has a processor 101, a RAM 102, an SSD 103, a display 104, a touch panel 105, a medium reader 106, and a communication IF (InterFace) 107. These units of the tablet terminal 100 are connected to a bus inside the tablet terminal 100. The processor 101 is an example of the processing unit 12 of the first embodiment. The communication IF 107 is an example of the communication unit 11 of the first embodiment. The display 104 is an example of the display unit 13 of the first embodiment.

[0039] The processor 101 is an arithmetic device that executes program instructions. The processor 101 is, for example, a CPU. The processor 101 loads at least a part of the programs and data stored in the HDD 103 into the RAM 102 and executes the programs. The processor 101 may include multiple processor cores. The tablet terminal 100 may also have multiple processors. The processes described below may be executed in parallel using multiple processors or processor cores. A set of multiple processors may also be called a "multiprocessor" or simply a "processor."

[0040] The RAM 102 is a volatile semiconductor memory that temporarily stores programs executed by the processor 101 and data used in calculations by the processor 101. Note that the tablet terminal 100 may be provided with a type of memory other than a RAM, or may be provided with multiple memories.

[0041] The SSD 103 is a non-volatile storage device that stores software programs such as an OS (Operating System), middleware, and application software, as well as data. The tablet terminal 100 may also include other types of storage devices, such as an HDD, or may include multiple non-volatile storage devices.

[0042] The display 104 outputs an image according to an instruction from the processor 101. The display 104 may be any type of display, such as a CRT (Cathode Ray Tube) display, a Liquid Crystal Display (LCD), a plasma display, or an Organic Electro-Luminescence (OEL) display.

[0043] The touch panel 105 acquires an input signal based on a user's touch operation on a screen displayed on the display 104, and outputs the input signal to the processor 101. The tablet terminal 100 may use input signals from other input devices such as a pointing device such as a mouse, a touchpad, or a trackball, a keyboard, a remote controller, or a button switch. Furthermore, a plurality of types of input devices may be connected to the tablet terminal 100.

[0044] The medium reader 106 is a reading device that reads programs and data recorded on the recording medium 60. For example, a memory card with a built-in flash memory can be used as the recording medium 60. The recording medium 60 may be a magnetic disk, an optical disk, a magneto-optical disk (MO: Magneto-Optical disk), a semiconductor memory, or the like. Magnetic disks include flexible disks (FD: Flexible Disks) and HDDs. Optical disks include compact discs (CDs) and digital versatile discs (DVDs).

[0045] The medium reader 106 copies, for example, the program or data read from the recording medium 60 to another recording medium such as the RAM 102 or the SSD 103. The read program is executed, for example, by the processor 101. Note that the recording medium 60 may be a portable recording medium, and may be used for distributing the program or data. Also, the recording medium 60 and the SSD 103 may be referred to as computer-readable recording media.

[0046] The communication IF 107 is connected to the Internet 50 via a LAN (Local Area Network) or the like, and communicates with the server device 200 via the Internet 50. The communication IF 107 is a wireless communication interface connected to a wireless communication device such as a base station or an access point. The communication IF 107 may be a wired communication interface connected to a wired communication device such as a switch or a router.

[0047] The server device 200 and the smartphone 300 are also realized by the same hardware as the tablet terminal 100. Although not shown in the drawings, the tablet terminal 100 and the smartphone 300 further include a speaker that outputs sound.

[0048] 4 is a diagram showing an example of functions of a tablet terminal. The tablet terminal 100 has a data storage unit 110, a communication control unit 120, and a display control unit 130. The data storage unit 110 uses the storage areas of the RAM 102 and the SSD 103. The communication control unit 120 and the display control unit 130 are realized by the processor 101 executing a program stored in the RAM 102.

[0049] The data storage unit 110 stores data used for processing by the communication control unit 120 and the display control unit 130. For example, the data storage unit 110 stores information input to the screen of the tablet terminal 100 and information received from the server device 200.

[0050] The communication control unit 120 uses the communication IF 107 to transmit information to the server device 200 and receive information from the server device 200 . The communication control unit 120 transmits the account information of the sales representative to the server device 200, and logs in to the server device 200 based on the account information. This allows the sales representative to display a screen related to the procedure on the tablet terminal 100 and proceed with the procedure for the customer. First, for procedures such as opening an account, customer information is entered into a customer information input screen displayed on the tablet terminal 100. The customer information includes the customer's name and address. The customer information may also include a telephone number and date of birth. The customer information may be entered by the customer himself or by the sales representative.

[0051] The communication control unit 120 transmits the customer information inputted on the customer information input screen of the tablet terminal 100 to the server device 200. The server device 200 performs a process of determining whether or not to interrupt a procedure such as opening an account based on the customer information. The communication control unit 120 receives a response from the server device 200 according to the determination result of the server device 200 as to whether or not to interrupt the procedure. For example, when the server device 200 determines not to interrupt the procedure, the communication control unit 120 receives from the server device 200 an instruction to display a screen for continuing the procedure. On the other hand, when the server device 200 determines to interrupt the procedure, the communication control unit 120 receives from the server device 200 an instruction to display an authentication number input screen for accepting input of an authentication number transmitted from the server device 200 to the smartphone 300. Here, the authentication number input screen can be said to be the next stage after the login using the account information of the sales representative described above, that is, the second stage authentication screen.

[0052] When the communication control unit 120 accepts the input of the authentication number, it transmits the input authentication number to the server device 200. The communication control unit 120 receives an instruction to display a procedure interruption screen including a message indicating the interruption of the procedure according to the authentication number from the server device 200. The message indicating the interruption of the procedure is a message that rejects the continuation of the procedure, and may therefore be called a rejection message.

[0053] The display control unit 130 causes the display 104 to display screens related to the procedure, based on the screen display instruction received from the server device 200. For example, the display control unit 130 causes the display 104 to sequentially display a customer information input screen, an authentication number input screen, and a procedure interruption screen.

[0054] Note that the display control unit 130 may display the instructed screen using the screen information stored in the data storage unit 110 based on the display instruction from the server device 200. Alternatively, the display control unit 130 may acquire the screen information of the screen from the server device 200 based on information such as a uniform resource locator (URL) of the screen included in the display instruction.

[0055] 5 is a diagram showing an example of functions of the server device 200. The server device 200 has an antisocial DB 210, an insider DB 220, a blacklist DB 230, a control information storage unit 240, a data receiving unit 250, a determination unit 260, a determination result transmitting unit 270, an authentication number receiving unit 280, and a message notifying unit 290.

[0056] The antisocial DB 210, insider DB 220, blacklist DB 230, and control information storage unit 240 use storage areas such as a RAM and a HDD provided in the server device 200. The data receiving unit 250, the determination unit 260, the determination result transmitting unit 270, the authentication number receiving unit 280, and the message notifying unit 290 are realized by the processor of the server device 200 executing programs stored in the RAM of the server device 200.

[0057] The antisocial DB 210 is a DB that holds information on people who belong to antisocial forces. The insider DB 220 is a DB that holds information on people who belong to each of a plurality of companies. The blacklist DB 230 is a DB that holds information on people whose financial problems are recorded in credit information agencies. The antisocial DB 210, the insider DB 220, and the blacklist DB 230 are obtained in advance from predetermined agencies and held by the server device 200.

[0058] The antisocial DB 210, the insider DB 220, and the blacklist DB 230 may be managed by a server computer different from the server device 200. In that case, the server device 200 may be able to access the antisocial DB 210, the insider DB 220, and the blacklist DB 230 via a network.

[0059] The control information storage unit 240 stores control information used to control the interruption of procedures such as account opening on the tablet terminal 100. The control information includes a message table and a sales representative contact table.

[0060] The message table is information indicating the correspondence between the reason for interrupting a procedure such as opening an account, the authentication number, and the message to be output by the tablet terminal 100, that is, the rejection message, when the procedure is interrupted.

[0061] The sales representative contact information table contains information indicating the sales representative's contact information, such as the sales representative's smartphone phone number and the sales representative's email address. The data receiving unit 250 receives customer information from the tablet terminal 100 and supplies it to the determining unit 260 .

[0062] The determination unit 260 compares the customer information with the antisocial DB 210, insider DB 220, and blacklist DB 230, and performs a determination process of whether to suspend the procedure. For example, when the customer information of the customer opening an account corresponds to the information of a person included in the antisocial DB 210 or the blacklist DB 230, the determination unit 260 determines to suspend the account opening procedure. On the other hand, when the customer information does not correspond to the information of a person included in the antisocial DB 210 or the blacklist DB 230, the determination unit 260 determines to continue the account opening procedure. The determination unit 260 supplies the determination result to the determination result transmission unit 270.

[0063] In addition, when a securities transaction is being processed, the judgment unit 260 compares customer information with the insider DB 220 to determine whether the customer is a person who belongs to a company related to the securities being traded, i.e., whether the securities transaction constitutes insider trading.

[0064] The determination result transmission unit 270 transmits the determination result acquired from the determination unit 260. Specifically, when the determination result transmission unit 270 interrupts the procedure, it identifies the reason for interrupting the procedure and a list of the authentication number and the message corresponding to the reason for interrupting the procedure from the message table stored in the control information storage unit 240. In addition, the determination result transmission unit 270 identifies the phone number of the smartphone 300 of the relevant sales representative from the sales representative contact table. Then, the determination result transmission unit 270 transmits an SMS message including the reason for interrupting the procedure and the authentication number and the message list to the smartphone 300. Note that, without being limited to an SMS message, the determination result transmission unit 270 may transmit an email including the reason for interrupting the procedure and the authentication number and the message list to an email address that can be received by the smartphone 300. Furthermore, the determination result transmission unit 270 transmits an instruction to the tablet terminal 100 to display an authentication number input screen.

[0065] On the other hand, if the procedure is to be continued, the determination result transmission unit 270 transmits to the tablet terminal 100 an instruction to display a screen for continuing the procedure. The authentication number receiving unit 280 receives from the tablet terminal 100 the authentication number entered on the authentication number entry screen of the tablet terminal 100 .

[0066] The message notification unit 290 identifies a message corresponding to the authentication number received by the authentication number receiving unit 280 from a message table stored in the control information storage unit 240. The message notification unit 290 notifies the tablet terminal 100 of the identified message. As described above, the message notification unit 290 may notify the tablet terminal 100 of the identified message by transmitting an instruction to display a procedure interruption screen including the identified message to the tablet terminal 100.

[0067] Here, the authentication number is information used to identify a message to be displayed on the tablet terminal 100. For example, the server device 200 does not need to use the authentication number to perform personal authentication of a sales representative, etc. For this reason, the authentication number can be said to be dummy authentication information.

[0068] 6 is a diagram showing an example of a message table. Message table 241 is stored in control information storage unit 240. Message table 241 includes fields for procedure content, interruption reason, authentication number, and message. The procedure content field stores the content of the procedure. The interruption reason field stores the reason for interrupting the procedure. The authentication number field stores the authentication number. The message field stores a message.

[0069] For example, message table 241 has records showing the following combinations of authentication numbers and messages for the procedure "opening an account" and the interruption reason "anti-social target." The first combination is authentication number "3667" and the message "Processing will be interrupted due to a system error." The second combination is authentication number "7883" and the message "Today's reception hours have ended." The third combination is authentication number "8556" and the message "Please register at a store when making a new registration."

[0070] The message table 241 also holds combinations of authentication numbers and messages for the procedure "opening an account" and other interruption reasons such as "blacklisted person". The message table 241 also holds combinations of authentication numbers and messages for other procedure contents and interruption reasons such as "buying stocks".

[0071] The number of combinations of authentication numbers and messages registered in association with the procedure content and the reason for interruption can be one or more. 7 is a diagram showing an example of a sales representative contact table 242. The sales representative contact table 242 is stored in the control information storage unit 240. The sales representative contact table 242 includes items of sales representative ID, telephone number, and email address.

[0072] The sales representative ID field stores identification information of the sales representative. The sales representative ID is included in the account information used to log in to the server device 200 from the tablet terminal 100. The phone number field stores the phone number of the smartphone 300 carried by the sales representative. The email address field stores the address of an email that can be received by the smartphone 300.

[0073] For example, the sales representative contact table 242 has a record for a sales representative ID of “0001,” a telephone number of “xxx-xxxx-xxxx,” and an email address of “aaa@bbb.ccc.” The sales representative contact table 242 also holds records for other sales representatives.

[0074] 8 is a flowchart showing an example of processing on a tablet terminal. The following describes an example of an account opening procedure, but the procedure is similar for other procedures related to financial product transactions, etc. It is assumed that the sales representative has already logged in to the server device 200 using the tablet terminal 100 with the sales representative's account information.

[0075] (S10) The display control unit 130 displays a customer information input screen on the display 104 and accepts input of customer information. (S11) The communication control unit 120 transmits the input customer information to the server device 200. Note that the customer information transmitted to the server device 200 may include information specifying the content of procedures such as account opening and securities trading.

[0076] (S12) The communication control unit 120 receives the determination result of the server device 200 based on the customer information. For example, if the server device 200 determines that the account opening procedure should be interrupted, the communication control unit 120 receives an instruction to display an authentication number input screen as the determination result. Also, if the server device 200 determines that the account opening procedure should be continued, the communication control unit 120 receives an instruction to display a screen for continuing the procedure (for example, an input screen for inputting the next information related to the procedure) as the determination result.

[0077] (S13) The display control unit 130 determines whether or not to interrupt the procedure based on the determination result of the server device 200. If the procedure is to be interrupted, the process proceeds to step S14. If the procedure is not to be interrupted, the process proceeds to step S19.

[0078] (S14) The display control unit 130 causes the display 104 to display an authentication number input screen. (S15) The display control unit 130 accepts input of an authentication number on the authentication number input screen.

[0079] (S16) The communication control unit 120 transmits the input authentication number to the server device 200. (S17) The communications control unit 120 receives a message corresponding to the authentication number from the server device 200. For example, as described above, the communications control unit 120 may receive from the server device 200 an instruction to display a pause screen including a message corresponding to the authentication number.

[0080] (S18) The display control unit 130 causes the display 104 to display a message corresponding to the authentication number at a timing corresponding to the authentication number. That is, the display control unit 130 causes the display 104 to display an interruption screen including a message corresponding to the authentication number at a timing corresponding to the authentication number. In this case, the display control unit 130 interrupts the processing of the procedure related to the customer. Then, the processing of the tablet terminal 100 ends.

[0081] (S19) The display control unit 130 causes the display 104 to display the next screen for the procedure, and continues the procedure. Then, when a series of processes related to the procedure ends, the processing of the tablet terminal 100 ends.

[0082] FIG. 9 is a flowchart illustrating an example of processing by the server device. (S20) The data receiving unit 250 receives customer information from the tablet terminal 100. (S21) The determination unit 260 verifies the customer information against each DB. For example, in the case of an account opening procedure, the determination unit 260 checks whether the relevant customer information corresponds to any record in the antisocial DB 210 and the blacklist DB 230. In addition, in the case of a securities transaction procedure, the determination unit 260 checks whether the relevant customer information corresponds to any record in the antisocial DB 210, the insider DB 220, and the blacklist DB 230.

[0083] (S22) The judgment unit 260 judges whether or not the customer is a person who is subject to procedure interruption. If the customer is a person who is subject to procedure interruption, the process proceeds to step S23. If the customer is not a person who is subject to procedure interruption, the process proceeds to step S29.

[0084] For example, in the case of an account opening procedure, if the customer information corresponds to any record in the antisocial DB 210 or the blacklist DB 230, the determination unit 260 determines that the customer is a person subject to procedure interruption. On the other hand, if the customer information does not correspond to any record in the antisocial DB 210 or the blacklist DB 230, the determination unit 260 determines that the customer is not a person subject to procedure interruption.

[0085] Furthermore, in the case of a securities transaction procedure, if the customer information corresponds to any record in the antisocial DB 210, the insider DB 220, or the blacklist DB 230, the determination unit 260 determines that the customer is a person for whom procedure is to be suspended. On the other hand, if the customer information does not correspond to any record in the antisocial DB 210, the insider DB 220, or the blacklist DB 230, the determination unit 260 determines that the customer is not a person for whom procedure is to be suspended.

[0086] (S23) The determination unit 260 determines the reason for interrupting the procedure. The reason for interruption is determined based on which DB record the customer information corresponds to in the comparison in step S21. For example, if the customer information matches a record in the antisocial DB 210, the reason for suspension will be "antisocial target." If the customer information matches a record in the insider DB 220, the reason for suspension will be "suspected insider trading." If the customer information matches a record in the blacklist DB 230, the reason for suspension will be "blacklisted person."

[0087] (S24) The determination result transmission unit 270 generates a message corresponding to the interruption reason for the current procedure, based on the message table 241. Specifically, the determination result transmission unit 270 generates a list indicating pairs of authentication numbers and messages.

[0088] According to message table 241, for example, if the procedure is "opening an account" and the reason for interruption is "anti-social target," the list shows the following combinations of (authentication number, message). The first combination is (authentication number, message) = (3667, processing is interrupted due to a system error). The second combination is (authentication number, message) = (7883, today's reception hours have ended). The third combination is (authentication number, message) = (8556, new registrations should be done at a store).

[0089] (S25) The determination result transmission unit 270 transmits to the tablet terminal 100 an instruction to display the authentication number input screen. (S26) The determination result transmission unit 270 transmits the list of interruption reasons and (authentication number, message) to the smartphone 300 based on the sales representative contact information table 242. The determination result transmission unit 270 can transmit the list of interruption reasons and (authentication number, message) to the smartphone 300 as an SMS message. However, the determination result transmission unit 270 may transmit the list of interruption reasons and (authentication number, message) to the smartphone 300 by other methods such as email.

[0090] (S27) The authentication number receiving unit 280 receives the authentication number from the tablet terminal 100. (S28) The message notification unit 290 transmits a message corresponding to the authentication number to the tablet terminal 100 based on the message table 241. As described above, the message notification unit 290 may transmit an instruction to the tablet terminal 100 to display an interruption screen including the message. The message notification unit 290 may instruct the tablet terminal 100 on the timing of displaying the message depending on the message. For example, the message notification unit 290 may first display a screen including a sentence such as "Procedure processing in progress...", and after the display continues for a predetermined time, instruct the tablet terminal 100 to display the interruption screen. Then, the processing of the server device 200 ends.

[0091] (S29) The determination result transmission unit 270 instructs the tablet terminal 100 to continue the procedure. For example, the determination result transmission unit 270 may transmit an instruction to display the next screen of the procedure to the tablet terminal 100. Then, the processing of the server device 200 ends.

[0092] Note that step S25 may be executed immediately before step S24 or immediately after step S26. Also, in step S28, the message notification unit 290 may not be able to identify a message corresponding to the authentication number from the message table 241. In that case, the message notification unit 290 may send a message to the tablet terminal 100 indicating that the authentication number is incorrect, and prompt the user to re-enter the authentication number. For example, the display control unit 130 may obtain a message indicating that the authentication number is incorrect via the communication control unit 120, and display the message on the display 104, thereby notifying the sales representative of the error in the authentication number. This allows the sales representative to check the correct authentication number on the screen of the smartphone 300, and enter the correct authentication number into the authentication number input screen of the tablet terminal 100.

[0093] FIG. 10 is a flowchart showing an example of processing by the smartphone. (S30) The smartphone 300 receives the list of interruption reasons and (authentication number, message) from the server device 200 by an SMS message or the like.

[0094] (S31) The smartphone 300 displays a list of the interruption reasons and (authentication number, message) on the display of the smartphone 300. Then, the processing of the smartphone 300 ends.

[0095] FIG. 11 is a diagram illustrating an example of a processing flow of the information processing system. (S40) The tablet terminal 100 transmits customer information that has been input to the tablet terminal 100 for procedures such as opening an account to the server device 200. The server device 200 receives the customer information.

[0096] (S41) The server device 200 compares the customer information with the antisocial DB 210, the insider DB 220, and the blacklist DB 230. As described above, depending on the contents of the procedure, for example, there are cases where it is not necessary to compare with the insider DB 220. In the example of Fig. 11, the server device 200 determines that the customer corresponding to the customer information is a person who is subject to procedure interruption.

[0097] (S42) Server apparatus 200 transmits an instruction to display an authentication number input screen to tablet terminal 100. Tablet terminal 100 receives the instruction to display the authentication number input screen. (S43) The server device 200 transmits a list of reasons for interrupting the procedure and (authentication number, message) to the smartphone 300 based on the message table 241. The smartphone 300 receives the list of reasons for interrupting the procedure and (authentication number, message).

[0098] The order of steps S42 and S43 may be reversed, or steps S42 and S43 may be performed in parallel. (S44) The tablet terminal 100 displays an authentication number input screen on the display 104.

[0099] (S45) The smartphone 300 displays a list of the interruption reasons and (the authentication number, the message) on the display of the smartphone 300. The order of steps S44 and S45 may be reversed or may be performed in parallel. Step S44 may be performed after step S42 and before step S43. Step S45 may be performed after step S43 and before step S42.

[0100] The sales representative can check the list displayed in step S45 and select the authentication number corresponding to the message that he or she wishes to display on the tablet terminal 100. The sales representative enters the selected authentication number into the authentication number input screen of the tablet terminal 100.

[0101] (S46) The tablet terminal 100 accepts input of an authentication number on the authentication number input screen. (S47) Tablet terminal 100 transmits the input authentication number to server device 200. Server device 200 receives the authentication number.

[0102] (S48) Server device 200 transmits a message corresponding to the authentication number received in step S47 to tablet terminal 100 based on message table 241. For example, server device 200 transmits an instruction to display an interrupted screen including the message to tablet terminal 100. Tablet terminal 100 receives the instruction to display the interrupted screen.

[0103] (S49) Tablet terminal 100 displays a message corresponding to the authentication number on display 104. For example, tablet terminal 100 displays on display 104 an interruption screen including the message.

[0104] 12 is a diagram showing an example of a smartphone screen display. Screen 310 is an example of a list of reasons for interrupting the procedure and (authentication number, message) displayed on the display of smartphone 300 in step S45. For example, screen 310 includes the wording "Reason for interrupting procedure: antisocial target" and a list of "authentication numbers" and "display messages" as "two-step authentication response messages."

[0105] 13 is a diagram showing an example of a screen display on a tablet terminal. An authentication number input screen 140 is an example of a screen displayed on the display 104 of the tablet terminal 100 in step S44. Account opening is illustrated as an example of a procedure. The authentication number input screen 140 also includes wording indicating that the authentication number is generated to authenticate the sales representative using a "two-step authentication system" and is sent to the mobile terminal, i.e., the smartphone 300. This allows the sales representative to naturally check his or her own smartphone 300 without causing the customer to feel distrustful.

[0106] The authentication number input screen 140a is an example of a screen displayed on the display 104 when the authentication number is accepted in step S46. In the example of the authentication number input screen 140a, the authentication number "3667" is input. For example, when the Confirm button on the authentication number input screen 140a is pressed, the input of the authentication number "3667" is confirmed, and the authentication number "3667" is transmitted to the server device 200.

[0107] 14 is a diagram showing an example of a screen display on a tablet terminal (continued). When the server device 200 receives the authentication number "3667", it identifies the message "Processing will be interrupted due to a system error" corresponding to the authentication number "3667" based on the message table 241. Then, the server device 200 transmits to the tablet terminal 100 an instruction to display the screen 141 and the interrupted screen 142, and information on the time T from when the screen 141 is displayed until when the interrupted screen 142 is displayed.

[0108] Then, based on an instruction from the server device 200, the tablet terminal 100 first displays screen 141 on the display 104. Screen 141 includes, for example, the text "Account opening processing in progress...". Then, when time T has elapsed after the start of displaying screen 141, the tablet terminal 100 displays interruption screen 142 on the display 104. Interruption screen 142 includes a message that corresponds to the authentication number "3667", saying "Processing will be interrupted due to a system error." The tablet terminal 100 may display interruption screen 142 by superimposing it on screen 141.

[0109] The tablet terminal 100 of the second embodiment can facilitate the process. For example, when it is determined that a customer is a person who is to be interrupted in the process, the tablet terminal 100 does not need to inform the customer that the customer is a person who is to be interrupted in the process. This reduces the possibility that the tablet terminal 100 will cause discomfort to the customer. Furthermore, by displaying an authentication number input screen, the tablet terminal 100 can reduce the possibility that the customer will be uncomfortable when the salesperson checks the reason for interruption and the authentication number displayed on the screen of the smartphone 300 without showing the screen to the customer.

[0110] In this way, the tablet terminal 100 can reduce the possibility of causing discomfort to the customer, thereby reducing the possibility of trouble occurring between, for example, a sales representative and a customer. As a result, the tablet terminal 100 can facilitate smooth procedures.

[0111] In the second embodiment, procedures such as opening a securities account and trading financial products are exemplified, but other procedures may be used. For example, the functions of the information processing system 2 can be applied to various procedures such as procedures for opening a bank account, procedures for obtaining a loan, procedures for purchasing products / services, and procedures for renting or purchasing real estate.

[0112] As described above, the tablet terminal 100 executes, for example, the following process. The communication IF 107 transmits to the server device 200 information on the subject that has been input on a first screen among multiple screens related to the procedure. The processor 101 causes the display 104 to display a second screen that accepts input of authentication information to be transmitted to the smartphone 300 together with the result of a determination process based on the subject information, executed by the server device 200. Upon accepting the input of the authentication information, the processor 101 causes the display 104 to display a third screen that includes a message to the effect that the procedure will be interrupted.

[0113] This allows the tablet terminal 100 to reduce the possibility of causing discomfort to the customer due to an interruption in the procedure, and facilitates the procedure. Here, the communication IF 107 is an example of the communication unit 11. The processor 101 is an example of the processing unit 12. The server device 200 is an example of the first device 20. The smartphone 300 is an example of the second device 30. The authentication number input screens 140, 140a are an example of a second screen. The interruption screen 142 is an example of a third screen. The authentication number is an example of authentication information. In addition, the screen displayed on the back of the authentication number input screens 140, 140a in FIG. 13 may be a screen that accepts input of customer information, i.e., the first screen.

[0114] The first, second and third screens correspond to the first screen 13a, the second screen 13b and the third screen 13c in the first embodiment. However, in the second embodiment, the description of the reference numerals of the first, second and third screens is omitted.

[0115] When the communication IF 107 accepts the input of the authentication information, it may transmit the authentication information to the server device 200 and receive a message corresponding to the authentication information, indicating that the procedure is to be interrupted, from the server device 200. This allows the tablet terminal 100 to easily obtain a message corresponding to the authentication information. Furthermore, the tablet terminal 100 does not need to hold a message corresponding to the authentication information in advance. That is, the information processing system 2 can centrally manage messages corresponding to the authentication information at the server device 200.

[0116] In addition, the server device 200 transmits the plurality of pieces of authentication information and the plurality of candidate messages corresponding to the plurality of pieces of authentication information together with the result of the determination process to the smartphone 300. The smartphone 300 displays a screen including the plurality of candidate messages corresponding to the plurality of pieces of authentication information. The processor 101 accepts input of any one of the plurality of pieces of authentication information displayed on the smartphone 300.

[0117] This allows the tablet terminal 100 to enable the user to select a message that the user wants to display on the tablet terminal 100 from among a plurality of candidate messages. As a result, the user can select an appropriate message according to the current situation with the customer, and the occurrence of trouble with the customer can be further suppressed. Screen 310 is an example of a screen including a plurality of candidate messages associated with a plurality of pieces of authentication information. The message displayed in the display message field of screen 310 is an example of a candidate message.

[0118] Furthermore, the processor 101 may control the timing of displaying the third screen based on the authentication information. This allows the tablet terminal 100 to display the third screen in a way that does not give the customer a sense of incongruity. As a result, the tablet terminal 100 can make the procedure even smoother.

[0119] For example, when communication IF 107 accepts input of authentication information, it transmits the authentication information to server device 200 and receives a message corresponding to the authentication information and information indicating the timing to display the third screen from server device 200. After displaying a fourth screen related to the procedure, processor 101 displays the third screen based on the information indicating the timing.

[0120] This allows the tablet terminal 100 to display the third screen in a way that does not give the customer a sense of incongruity. As a result, the tablet terminal 100 can make the procedure even smoother. Here, the screen 141 is an example of the fourth screen.

[0121] For example, the information indicating the timing may be the time elapsed since the fourth screen was displayed. This allows tablet terminal 100 to display the third screen in a way that does not give the customer a sense of discomfort. As a result, tablet terminal 100 can make the procedure even smoother. However, the information indicating the timing may also indicate the display timing of the third screen by other methods, such as the number of screens after the fourth screen at which the third screen is to be displayed.

[0122] In addition, the determination process in the server device 200 may be a process of determining whether or not the subject is a subject to procedure interruption by comparing the subject's information with procedure interruption subject information indicating procedure interruption subjects who are targets for which the procedure should be interrupted.

[0123] This allows the tablet terminal 100 to support a sales representative or other person in charge to appropriately suspend procedures for a person who has been determined to be a procedure suspension target by the server device 200. The antisocial DB 210, the insider DB 220, and the blacklist DB 230 are examples of procedure suspension target information.

[0124] Furthermore, the result of the determination process by the server device 200 may include information indicating a first reason why the server device 200 has determined to interrupt the procedure. The message included in the third screen may indicate that the procedure is interrupted for a second reason different from the first reason included in the result of the determination process transmitted from the server device 200 to the second device 30.

[0125] This allows the first reason for which it is determined that the procedure should be suspended to be properly notified to the person in charge, such as a sales representative. For example, the person in charge, such as a sales representative, can select an appropriate candidate message that matches the current situation, taking into account the first reason. Furthermore, the tablet terminal 100 can accept an input of an authentication number corresponding to the appropriate candidate message selected by the person in charge, such as a sales representative, and can properly display a third screen including a message corresponding to the candidate message. At this time, by making the message included in the third screen indicate that the procedure is suspended due to a second reason different from the first reason, that is, a dummy reason, the tablet terminal 100 does not need to inform the subject of the first reason, that is, the original reason. Therefore, the tablet terminal 100 can reduce the possibility of causing discomfort to the subject, and can further reduce the possibility of trouble occurring between the person in charge and the subject. As a result, the tablet terminal 100 can further facilitate the procedure.

[0126] The information processing in the first embodiment can be realized by causing the processing unit 12 to execute a program. The information processing in the second embodiment can be realized by causing the processor 101 to execute a program. The program can be recorded in a computer-readable recording medium 60.

[0127] For example, the program can be distributed by distributing the recording medium 60 on which it is recorded. The program may also be stored in another computer and distributed via a network. The computer may store (install) the program recorded in the recording medium 60 or a program received from another computer in a storage device such as the RAM 102 or HDD 103, and read and execute the program from the storage device. [Explanation of symbols]

[0128] 1. Information Processing Systems 10. Information processing device 11 Communications Department 12 Processing section 13 Display section 13a First screen 13b Second Screen 13c Third Screen 20 First Device 30 Second Device 40 Network

Claims

1. A communication unit that transmits information of a subject inputted on a first screen among a plurality of screens related to a procedure to a first device; a processing unit that displays a second screen for accepting input of authentication information to be transmitted to a second device together with a result of a determination process based on information of the subject, the determination process being executed by the first device, and that displays a third screen including a message indicating that the procedure is to be interrupted when the input of the authentication information is accepted; An information processing device having the above configuration.

2. When the communication unit accepts the input of the authentication information, the communication unit transmits the authentication information to the first device and receives the message corresponding to the authentication information from the first device.

2. The information processing device according to claim 1.

3. The first device transmits a plurality of authentication information and a plurality of candidate messages corresponding to the plurality of authentication information to the second device together with a result of the determination process; The second device displays a screen including the plurality of candidate messages associated with the plurality of pieces of authentication information; The processing unit accepts an input of any one of the plurality of pieces of authentication information displayed on the second device.

3. The information processing device according to claim 2.

4. The processing unit controls a timing for displaying the third screen based on the authentication information.

2. The information processing device according to claim 1.

5. When the communication unit accepts an input of the authentication information, the communication unit transmits the authentication information to the first device, and receives the message corresponding to the authentication information and information indicating the timing from the first device; the processing unit displays a fourth screen related to the procedure, and then displays the third screen based on the information indicating the timing.

5. The information processing device according to claim 4.

6. the information indicating the timing is an elapsed time from the time when the fourth screen is displayed; 6. The information processing device according to claim 5.

7. The determination process is a process of determining whether or not the subject corresponds to the subject of procedure interruption by comparing the information of the subject with procedure interruption subject information indicating a subject of procedure interruption who is a subject of procedure interruption.

2. The information processing device according to claim 1.

8. the result of the determination process includes information indicating a first reason why the first device determined to interrupt the procedure; the message indicates that the procedure is to be aborted for a second reason different from the first reason.

2. The information processing device according to claim 1.

9. Transmitting information of the subject entered on a first screen of a plurality of screens relating to the procedure to a first device; displaying a second screen for accepting input of authentication information to be transmitted to a second device together with a result of a determination process based on information of the subject, the determination process being executed by the first device; when the input of the authentication information is accepted, a third screen including a message to the effect that the procedure is to be interrupted is displayed; A procedural program that causes a computer to execute a process.

10. The computer Transmitting information of the subject entered on a first screen of a plurality of screens relating to the procedure to a first device; displaying a second screen for accepting input of authentication information to be transmitted to a second device together with a result of a determination process based on information of the subject, the determination process being executed by the first device; When the input of the authentication information is accepted, a third screen including a message to the effect that the procedure is interrupted is displayed. How to proceed.

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