Business procedure management system and program

Abstract

To provide a business procedure management system and a program which can efficiently proceed standardization of a business procedure among a plurality of local governments.SOLUTION: A business procedure management system includes: a group registration part 21 for receiving and registering setting of a group including a plurality of local governments as members; a new registration part 23 for receiving and registering input of a business procedure relating to one business of one local government; and a duplication registration part 24 for, for each of other local governments belonging to the same group as the one local government, registering duplication of the business procedure relating to the one business of the one local government registered in the new registration part 23 as a business procedure relating to the one business of the local government.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a business procedure management system and a program for supporting the standardization of various business procedures carried out by local governments. [Background technology]

[0002] Traditionally, local governments have independently worked to improve efficiency and services for residents under the concept of local autonomy. As a result, each local government has been carrying out the same administrative tasks using different business procedures and business systems with different functions, which is not efficient when viewed from the perspective of Japan as a whole.

[0003] On the other hand, amid rapid population decline, local governments will be required to perform the functions they should be carrying out with roughly half the current number of employees by 2040 (the so-called 2040 problem). To achieve this goal, the standardization of business systems used by local governments is being promoted based on the Digital Government Action Plan.

[0004] However, as mentioned above, not only do local governments have different business systems, but the business procedures themselves are also different, so in order to achieve the aforementioned goal, it is necessary to promote the standardization of both business systems and business procedures nationwide.

[0005] In order to promote the standardization of business procedures among local governments, it is first necessary to know the business procedures of the multiple local governments in question.

[0006] As one technology for supporting the improvement of business procedures, the following Patent Document 1 discloses a system capable of comparing and referencing the business procedures of multiple local government organizations. Specifically, the invention describes a business management system that includes an acquisition means for acquiring business information of a first organization and business information of a second organization to be compared from a storage means for correlating and storing business information related to business performed by multiple organizations with organizational information indicating the organizations performing the business, and an output means for outputting the business information of the first organization and the business information of the second organization acquired by the acquisition means in a manner that allows comparison.

[0007] This technology allows information about operations at other local governments where similar operations are carried out to be displayed in a comparative manner, which is expected to have the effect of making it easier to take measures to improve the efficiency of operations by referring to information about operations at other local governments where operations are carried out efficiently. [Prior art documents] [Patent documents]

[0008] [Patent Document 1] JP 2023-31669 A Summary of the Invention [Problem to be solved by the invention]

[0009] The technology disclosed in Patent Document 1 aims to improve the efficiency of business procedures from the perspective of a single local government, and it cannot be said to be sufficiently effective in standardizing business procedures among a large number of local governments.

[0010] Currently, progress in standardizing business procedures among local governments across Japan is not very good, and the reasons for this are analyzed as follows:

[0011] When standardizing business procedures, it is not enough to simply compare the business procedures of multiple local governments, extract commonalities, and make them the standard business procedures. This is because the business procedures of each local government contain waste, overburdening, and inconsistency (the so-called three "mu"). Therefore, the standardization of business procedures should ideally be carried out after reviewing the business procedures of local governments using business process reengineering (BPR) and eliminating waste, overburdening, and inconsistency.

[0012] However, because BPR requires time, money, and manpower, there are limitations to the ability of each local government to individually undertake BPR for all of the vast variety of business operations, and this is thought to be one of the challenges preventing the standardization of business procedures.

[0013] The present invention is intended to solve the above problems, and aims to provide a business procedure management system and program that can efficiently promote standardization of business procedures among multiple local government organizations. [Means for solving the problem]

[0014] The gist of the present invention for achieving the above object resides in the following inventions.

[0015] [1] A business procedure management system in which business procedures of a local government are registered, a group registration unit that accepts and registers the setting of a group having multiple local government entities as members; a new registration unit that accepts and registers an input of a business procedure related to one business of one local government; a copy registration unit that registers a copy of the business procedure for the one business of the one local government registered by the new registration unit as a business procedure for the one business of each of the other local government entities that belong to the same group as the one local government entity; have A business procedure management system characterized by:

[0016] In the above invention and the invention described in

[13] , when one local government within a group registers a new business procedure for a certain business, a copy of that procedure is registered as the business procedure for the corresponding business of other local governments within the same group. [2] a change unit that accepts changes to the registered business procedure and registers the changed business procedure; a change response unit that registers a copy of the changed business procedure for each of the other local government entities that belong to the same group as the local government entity related to the changed business procedure as a business procedure related to the same business as the changed business procedure of the local government entity; have The business procedure management system described in [1] is characterized by the above.

[0017] In the above invention and the invention described in

[14] , when a registered business procedure for one business of a local government is changed, the change is reflected in the business procedures for the corresponding business of other local government entities in the same group.

[0018] [3] A parent-child relationship registration department is provided to accept and register parent-child relationships by business between local governments belonging to a single group; The replica registration unit operates only when the one local government is a parent local government for the one business. The business procedure management system according to [1] or [2],

[0019] In the above invention and the invention described in

[15] , when a parent business procedure is newly registered, a copy of that business procedure is registered as the business procedure for the corresponding business of the child local government.

[0020] [4] The change response unit operates only when the local government entity related to the changed business procedure is a parent local government entity related to the business of the changed business procedure. The business procedure management system described in [3] citing [2], characterized in that

[0021] In the above invention and the invention described in

[16] , only when the parent's business procedures are changed, are those changes reflected in the business procedures of the corresponding business of the child local government.

[0022] [5] The change response unit operates regardless of whether the local government concerned with the changed business procedure is a parent or child local government concerned with the business of the changed business procedure. The business procedure management system described in [3] citing [2], characterized in that

[0023] In the above invention and the invention described in

[17] , even if the local government entity to which the registered business procedure has been changed is a parent or child of the business procedure, the changes are reflected in the corresponding business procedures of other local government entities within the same group.

[0024] [6] The new registration unit receives input of business procedures from users other than local government organizations. The business procedure management system described in [1] is characterized by the above.

[0025] In the above invention, it is possible to accept input of business procedures related to the business from users other than the local government that performs the business. For example, when the creation and new registration of business procedures is outsourced to an external company, the external company can directly register new business procedures in the system.

[0026] [7] The change unit accepts changes to the registered business procedures from users other than the local government. The business procedure management system described in [2] is characterized in that

[0027] In the above invention and the invention described in

[19] , the registered business procedure for the business can be changed by a user other than the local government that performs the business. For example, if the change to the already registered business procedure is entrusted to an external company, the external company can directly change the business procedure in the system.

[0028] [8] receiving a request for implementing the change by the user from a local government entity related to the business procedure to be changed; The business procedure management system described in [7] is characterized in that

[0029] In the above invention and the invention described in

[20] , a change to a business procedure by a user other than a local government is made when a request to implement the change is received from the local government that is the owner of the business procedure to be changed.

[0030] [9] A first mode in which the change unit implements the change made by the user in response to a request to implement the change; a second mode in which the change unit implements the change made by the user regardless of whether or not there is a request to implement the change; have The business procedure management system described in [7] is characterized in that

[0031]

[10] The group registration unit accepts settings of the group from users other than local government organizations. The business procedure management system described in [1] is characterized by the above.

[0032]

[11] The parent-child relationship registration unit receives settings of the parent-child relationship from a user other than a local government. The business procedure management system described in [3] is characterized in that

[0033]

[12] The users other than the local government entities are ministries or agencies, or businesses commissioned by ministries or agencies, or businesses commissioned by local government entities belonging to the group. The business procedure management system according to [6] or [7],

[0034]

[13] An information processing device, a group registration unit that accepts and registers the setting of a group having multiple local government entities as members; a new registration unit that accepts and registers input of business procedures related to one business of one local government; a copy registration unit that registers a copy of the business procedure for the one business of the one local government registered by the new registration unit as a business procedure for the one business of each of the other local government entities that belong to the same group as the one local government entity; A program that operates to function as a.

[0035]

[14] The information processing device, a change unit that accepts changes to the registered business procedure and registers the changed business procedure; a change response unit that registers, for each of the other local government entities that belong to the same group as the local government entity related to the changed business procedure, a copy of the changed business procedure as a business procedure related to the same business as the changed business procedure of the local government entity;

[13] The program according to claim 13, further operable to function as a

[0036]

[15] The information processing device further functions as a parent-child relationship registration unit that accepts and registers parent-child relationship settings by business between local governments belonging to a group, The information processing device is operated so that the replica registration unit functions only when the one local government is a parent local government for the one business. The program according to

[13] or

[14] ,

[0037]

[16] Operate the information processing device so that the change response unit functions only when the local government entity related to the changed business procedure is a parent local government entity related to the business of the changed business procedure. The program described in

[15] citing

[14] .

[0038]

[17] Operate the information processing device so that the change response unit functions regardless of whether the local government concerned with the changed business procedure is a parent or child local government concerned with the business of the changed business procedure. The program described in

[15] citing

[14] .

[0039]

[18] The new registration unit receives input of business procedures from users other than local government entities. The program according to

[13] .

[0040]

[19] The change unit accepts changes to the registered business procedures from users other than the local government. The program according to

[14] .

[0041]

[20] receiving a request for implementing the change by the user from a local government entity related to the business procedure to be changed; The program according to

[19] .

[0042]

[21] A first mode in which the change unit implements the change made by the user in response to a request to implement the change; a second mode in which the change unit implements the change made by the user regardless of whether or not there is a request to implement the change; have The program according to

[19] .

[0043]

[22] The group registration unit accepts the setting of the group from a user other than a local government. The program according to

[13] .

[0044]

[23] The parent-child relationship registration unit receives settings of the parent-child relationship from a user other than a local government. The program according to

[15] .

[0045]

[24] The users other than the local government entities are ministries or agencies or businesses commissioned by ministries or agencies, or businesses commissioned by local government entities belonging to the group. The program according to

[18] or

[19] , Effect of the Invention

[0046] According to the business procedure management system and program of the present invention, the standardization of business procedures can be efficiently promoted among a plurality of local governments. [Brief description of the drawings]

[0047] [Figure 1] 1 is a diagram showing an example of a system configuration including a business management system according to an embodiment of the present invention; [Diagram 2] 1 illustrates an example of a hardware configuration of a business management system according to an embodiment of the present invention. [Diagram 3] FIG. 2 is a diagram illustrating an example of a data configuration of a business procedure. [Figure 4] FIG. 13 is a diagram illustrating an example of a folder configuration of a business procedure DB. [Diagram 5] FIG. 13 is a diagram illustrating an example of the configuration of data registered in a group DB. [Figure 6] FIG. 13 is a diagram illustrating an example of data registered in a parent-child relationship DB. [Figure 7] FIG. 13 is a diagram showing a list of operations in accordance with a parent-child relationship. [Figure 8] FIG. 13 is a diagram showing a data flow when a business procedure A-1-1 of a local government A is newly registered for a first business. [Figure 9] FIG. 13 is a diagram showing a data flow when a business procedure B-2-1 of local government B is newly registered for a second business. [Figure 10] FIG. 13 is a diagram showing a data flow when a change is made to a registered business procedure A-1-1. [Figure 11] FIG. 13 is a diagram showing a data flow when a change is made to a registered business procedure B-2-1. [Figure 12] FIG. 11 is a diagram showing a data flow in a first mode. [Figure 13] FIG. 11 is a diagram showing a data flow in a second mode. [Figure 14]FIG. 13 is a diagram illustrating an example of an operation when a group is set after a new business procedure is registered. [Figure 15] FIG. 13 is a diagram showing the operation of the new registration unit when it receives an input of a business procedure B-1-1 related to a first business of a local government B that is not a parent related to the first business. [Figure 16] FIG. 13 is a diagram showing the operation of mode A when a change is made to a child business procedure B-1-1. [Figure 17] FIG. 13 is a diagram showing the operation of mode B when a change is made to a child business procedure B-1-1. [Figure 18] FIG. 13 is a diagram showing the operation of mode A when a request is made to a ministry or agency to make a change to a child business procedure B-1-1. [Figure 19] FIG. 13 is a diagram showing the operation of mode B when a request is made to a ministry or agency to make a change to a child business procedure B-1-1. [Figure 20] FIG. 13 illustrates the operation of mode A when an unsolicited change is made by a ministry or agency to a child business procedure B-1-1. [Figure 21] FIG. 13 illustrates the operation of mode B when an unsolicited change is made by a ministry or agency to a child business procedure B-1-1. [Figure 22] 4 is a flowchart showing main processing performed by a business management server of the business management system. [Figure 23] 23 is a flowchart showing details of step S308 (new registration process) in FIG. 22. [Figure 24] 23 is a flowchart showing details of step S312 or S314 (change processing) in FIG. 22. [Diagram 25] 13 is a flowchart showing an operation when a new group is registered. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0048] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0049] FIG. 1 shows an example of a system configuration including a business management system 10 according to an embodiment of the present invention. The business management system 10 is a system (business procedure management system) that registers and manages procedure manuals (business procedures) when local governments and municipalities perform various tasks, and in particular, serves the function of supporting the standardization of business procedures. More specifically, it is difficult for each local government to independently perform BPR of all business procedures for the many tasks that local governments handle, in terms of time, funds, personnel, etc. Therefore, a group is formed by multiple local governments that have agreed to cooperate with each other, and the business procedures created by each person in the group are assigned to each local government in the group, and the business standardization is promoted by sharing them within the group, and the business management system 10 supports the efficient promotion of this.

[0050] As shown in Fig. 1, the business management system 10 is connected to a computer system 5 owned by each local government (hereinafter also referred to as "local government") so as to be able to communicate with each other via a network 2 such as the Internet. The network 2 may be other networks such as the Local Government Wide Area Network (LGWAN) in addition to the Internet.

[0051] In addition, computer systems 5 owned by users other than local governments are also connected to the business management system 10 via the network 2. The users other than local governments include, for example, government ministries and agencies, business operators commissioned by government ministries and agencies, and business operators commissioned by local governments that are members of a group described below.

[0052] The business management system 10 includes a business management server 20 and a database 40. The business management server 20 performs the functions of a group registration unit 21, a parent-child relationship registration unit 22, a new registration unit 23, a copy registration unit 24, a correction unit 25, a change unit 26, a change response unit 27, and the like.

[0053] In the database 40, a business procedure DB (database) 41, a group DB 42, a parent-child relationship DB 43, a local government DB 44, a other user DB 45, and the like are registered.

[0054] 2 shows an example of the hardware configuration of the business management system 10. The computer systems 5 of local governments and other users may have a similar configuration. The business management system 10 and the computer system 5 are information processing devices equipped with a CPU (Central Processing Unit) 51, memory 52, a communication unit 53, a U / I unit 54, a hard disk device 55, etc.

[0055] The memory 52 stores a program 52a and various data 52b required for executing the program. The CPU 51 executes the program 52a stored in the memory 52. ​​The communication unit 53 performs the function of communicating with other servers and external devices via the network 2. The U / I unit 54 is composed of a display device that displays various information to the user, an input device that receives various instructions and operation inputs from the user, and the like. The CPU 51 executes the program 52a stored in the memory 52 to realize various functions of the business management system 10 and the computer system 5.

[0056] Data indicating business procedures for various business operations of local governments are registered in the business procedure DB 41. Fig. 3 shows an example of the configuration of business procedure data. The business procedure data includes the name of the local government related to the business procedure, the local government ID, the business name, the business ID, version information, creator, creation date and time, and copy source information (name of the local government that is the copy source, creation date and time, creator, etc.). In addition, as information indicating the actual content of the business procedure, an outline and flow chart of the entire business, and information on each process that constitutes the business, such as process number, process name, work content, precautions, and tools to be used, are registered.

[0057] Fig. 4 shows an example of the folder configuration of the business procedure DB 41. It has a tree structure, with a folder for each local government under the root, and within each local government folder there is a folder for each business, and within each business folder there is an operational folder and multiple provisional folders (in this example, provisional 1 and provisional 2 folders). Business procedures currently in operation are registered in the operational folder. Business procedures that are in preparation or being created are registered in the provisional folder. Business procedures registered in the operational folder and provisional folder are under version control.

[0058] Returning to Figure 1, we will continue with the explanation. In the group DB 42, data indicating the local government entities that are members of each group that has been set up is registered. A number of local government entities that have agreed to cooperate with each other in standardizing business procedures are registered as one group. Figure 5 shows an example of the configuration of data registered in the group DB 42. For each group, the group name, group number, name of the person who set up the group, date and time of setting and registration, number of members, and the names and IDs of each local government entity (member) that belongs to the group are registered.

[0059] In the parent-child relationship DB 43, data is registered that indicates the parent-child relationships between the local governments belonging to each group by business for each group registered in the group DB 42. Fig. 6 shows an example of data registered in the parent-child relationship DB 43. In this example, the local governments belonging to this group are local government A, local government B, and local government C, and business 1 is registered as the parent of local government A, business 2 as the parent of local government B, business 3 as the parent of local government C, and business 4 as the parent of local government A.

[0060] In Figure 6, a circle indicates a "parent" and no circle indicates a "child." The local government that is set as the parent for a certain business is the main person in charge of promoting BPR for the business procedures related to that business, and is responsible for providing the business procedures for that business to child local governments, for example.

[0061] The local government DB 44 stores information related to each local government, such as the name, ID, location, person in charge (or person in charge for each business), contact information, etc. The other user DB 45 stores information related to users other than local governments, such as the name of the ministry or agency, ID, location, person in charge, contact information, etc. in the case of a government ministry or agency, and the name of the business, ID, location, person in charge, contact information, etc. in the case of a business.

[0062] The group registration unit 21 of the business management server 20 shown in FIG. 1 performs the function of accepting the setting of a group having multiple local government entities as members, targeting local government entities already registered in the local government entity DB 44, and registering the group in the group DB 42.

[0063] The parent-child relationship registration unit 22 performs the function of accepting settings of parent-child relationships by business between local governments belonging to a group already registered in the group registration unit 21 and registering the settings in the parent-child relationship DB 43 .

[0064] The new registration unit 23 performs the function of accepting input of business procedures related to the business of a local government through a UI screen provided by the business management system 10, and newly registering the accepted business procedures in the business procedure DB 41. For example, the new registration unit 23 accepts input of a business procedure related to a first business of the local government A through an operation on the computer system 5 of the local government A, and registers the entered business procedure in the business procedure DB 41 (for example, in the temporary 1 folder related to the first business of the local government A) as a file of a business procedure related to the first business of the local government A (business procedure A-1-1). Hereinafter, each item of the code such as "A-1-1" attached to the business procedure indicates, from the top, the identification information of the local government related to the business procedure, the identification information of the business, and the version information.

[0065] The copy registration unit 24 performs a function of registering a copy of a business procedure related to one business of a local government registered by the new registration unit 23 in the business procedure DB 41 as a business procedure of the corresponding business of another local government belonging to the same group as the one local government. For example, when local governments A and B belong to one group, the copy of business procedure A-1-1 related to the first business of the local government A registered by the new registration unit 23 is registered in the business procedure DB 41 as business procedure B-1-1 related to the first business of the local government B. In addition, the copy of the business procedure is registered in the folder of the other local government corresponding to the folder in which the copy of the business procedure is newly registered. For example, in the above example, when the business procedure A-1-1 is registered in the provisional 1 folder under the business 1 folder of the local government A, the copy of the business procedure A-1-1 is registered as business procedure B-1-1 in the provisional 1 folder under the business 1 folder of the local government B.

[0066] The modifying unit 25 has a function of accepting modifications to registered business procedures and registering the modified business procedures in the business procedure DB 41. Here, the modifying unit 25 accepts modifications to accommodate the individual circumstances of each local government. For example, a modification is made to a business procedure B-1-1 related to a first business of a local government B, which is registered as a copy of a business procedure A-1-1 related to a first business of a local government A, to accommodate the individual circumstances of the local government B. The modifications made by the modifying unit 25 are not reflected in the business procedures of other local governments.

[0067] The change unit 26 accepts a change to a registered business procedure and registers the changed business procedure in the business procedure DB 41. For example, the change unit 26 accepts a change to a registered business procedure A-1-1 related to a first business of the local government A, and overwrites the original business procedure A-1-1 with the data of the changed business procedure, or registers the changed business procedure in the business procedure DB 41 as a different version of business procedure A-1-2, etc.

[0068] The change response unit 27 performs the function of registering a copy of the changed business procedure as a business procedure for the same business of the local government that belongs to the same group as the local government that is related to the business procedure changed by the change unit 26, for that local government. In other words, the change response unit 27 performs the function of reflecting the changes to the registered business procedure in the business procedure for the same business (the same business as the changed business procedure) of the other local government that belongs to the same group as the local government that is related to the changed business procedure.

[0069] For example, if the business procedure after the change by the change unit 26 is business procedure A-1-2 related to the first business of the local government A, the business procedure related to the first business of another local government that belongs to the same group as the local government A is updated based on the copy of the business procedure A-1-2. The update may be performed by overwriting the original version of the business procedure, or by registering a new version.

[0070] Also, a copy of the changed business procedure is registered in the folder of the other local government that corresponds to the folder in which the changed business procedure is registered.For example, in the above example, if business procedure A-1-2 was registered in the Provisional 1 folder under the Business 1 folder of local government A, a copy of business procedure A-1-2 will be registered in the Provisional 1 folder under the Business 1 folder of the other local government.

[0071] If the business procedure to be updated has been individually modified by the modifying unit 25, the change handling unit 27 may perform the update so that the modification is carried over.

[0072] The copy registration unit 24 and the change response unit 27 operate as follows when following the parent-child relationships set by the parent-child relationship registration unit 22. Fig. 7 is a list of operations when following the parent-child relationships.

[0073] The duplication registration unit 24 operates only when the local government pertaining to the business procedure registered by the new registration unit 23 is set as the parent for the business procedure of that business procedure. For example, when the business procedure newly registered by the new registration unit 23 is business procedure A-1-1, the duplication registration unit 24 operates if the local government A is set as the parent for the first business (registering a duplication of the newly registered business procedure as a business procedure for the same business of another local government), but does not perform the above operation if the local government A is not set as the parent for the first business.

[0074] In other words, for a newly registered business procedure, duplication from parent to child is performed, but duplication from child to other children and parent is not performed (see new registration in FIG. 6).

[0075] Furthermore, in the case of following a parent-child relationship, the change response unit 27 operates as follows: When a business procedure newly registered by the new registration unit 23 is changed by the change unit 26, if the local government related to the newly registered business procedure is the parent of the business procedure, the change response unit 27 updates the child's business procedure with the changed business procedure (parent's business procedure) (reflects it in the child).

[0076] On the other hand, when the local government entity related to the newly registered business procedure is not the parent of the business procedure, there are two types of operation: Mode A and Mode B. In the case of Mode A, if the local government entity related to the newly registered business procedure is not the parent (child) of the business procedure, even if the change unit 26 makes a change to that business procedure (child business procedure), the business procedures of other local governments (parent and other children) are not updated with the changed business procedure (child business procedure).

[0077] In other words, changes made to a parent's business procedure are reflected in its child's business procedure, but changes made to a child's business procedure are not reflected in other (parent and other child) business procedures (see new registration in Figure 6).

[0078] In mode B, if a copy of a newly registered business procedure (parent business procedure) is registered by the copy registration unit 24 as a business procedure (child business procedure) of another local government, and then a change is made to the registered business procedure (child business procedure), the unit operates to update the business procedures of the other local government (parent and other children) with the changed business procedure (child business procedure).

[0079] In other words, after a copy of a parent's business procedure is registered as a child's business procedure, changes to the child's business procedure are reflected in the parent's and other child's business procedures in mode B, but are not reflected in mode A.

[0080] Next, the process performed by the operation management system 10 will be described based on a data flow.

[0081] <New Registration> Fig. 8 shows a data flow when a business procedure of local government A is newly registered for the first business. The business management server 20 of the business management system 10 accepts and registers a setting for local government A, B, and C as one group (step S101). In Fig. 8, the business management server 20 accepts a group setting operation from a computer system 5 of a user (e.g., a government ministry or business entity) other than the local government via the network 2. The group setting may be performed by any of the local government entities that have the authority to belong to the group.

[0082] With the group set, the new registration unit 23 of the business management server 20 accepts input of a business procedure A-1-1 related to the first business of the local government A (step S102) and registers it in the business procedure DB 41 (step S103). In this example, the input operation is accepted from the computer system 5 of the local government A. Note that the input operation may also be accepted from another user who has received a request from the local government A (this point will be described later).

[0083] Upon receiving the new registration of business procedure A-1-1, the business management server 20 registers a copy of business procedure A-1-1 in the business procedure DB 41 via the copy registration unit 24 as business procedure B-1-1 relating to the first business of local government B, which belongs to the same group as local government A (step 104).

[0084] Similarly, a copy of the business procedure A-1-1 is registered in the business procedure DB 41 as business procedure C-1-1 relating to the first business of the local government C which belongs to the same group as the local government A (step S105).

[0085] The business management system 10 can accept modifications to business procedures B-1-1 and C-1-1, and when a modification to business procedure B-1-1 is accepted (step S106), the modified business procedure is registered in the business procedure DB 41 as business procedure B-1-2 (or B-1-1 in the case of overwriting) (step S107).Similarly, when a modification to business procedure C-1-1 is accepted (step S108), the modified business procedure is registered in the business procedure DB 41 as business procedure C-1-2 (or C-1-1 in the case of overwriting) (step S109).

[0086] 9 shows a data flow when a business procedure B-2-1 of local government B for the second business is newly registered. It is assumed that local governments A, B, and C have already been set in the same group. The new registration unit 23 of the business management server 20 of the business management system 10 accepts input of the business procedure B-2-1 for the second business of local government B (step S111) and registers it in the business procedure DB 41 (step S112). In step 111, an input operation is accepted from the computer system 5 of local government B. Note that an input operation may also be accepted from a user other than the local government that received the request from local government B.

[0087] The business management server 20, which has received the new registration of business procedure B-2-1, registers a copy of business procedure B-2-1 in the business procedure DB 41 as business procedure A-2-1 relating to a second business of local government A, which belongs to the same group as local government B, via the copy registration unit 24 (step 113). Similarly, the business management server 20 registers a copy of business procedure B-2-1 in the business procedure DB 41 as business procedure C-2-1 relating to a second business of local government C, which belongs to the same group as local government B (step S116).

[0088] Furthermore, the business management system 10 can also accept modifications to business procedures A-2-1 and C-2-1, and when a modification to business procedure A-2-1 is accepted (step S114), the modified business procedure is registered in the business procedure DB 41 as business procedure A-2-2 (or business procedure A-2-1 in the case of overwriting) (step S115).When a modification to business procedure C-2-1 is accepted (step S117), the modified business procedure is registered in the business procedure DB 41 as business procedure C-2-2 (or business procedure C-2-1 in the case of overwriting) (step S118).

[0089] <Change to registered> 10 shows the data flow when a change is made to a registered business procedure A-1-1. The change to the business procedure A-1-1 is reflected in the corresponding business procedures of other local governments belonging to the same group. That is, when the change unit 26 of the business management server 20 accepts an operation to change the registered business procedure A-1-1 related to the first business of the local government A (step S121), it registers the changed business procedure as business procedure A-1-2 in the business procedure DB 41 (step S122).

[0090] The change response unit 27 of the business management server 20 updates the registered business procedure B-1-1 for the first business of local government B, which belongs to the same group as local government A, based on the copy of the changed business procedure A-1-2 (step 123). That is, the copy of the business procedure A-1-2 is registered in the business procedure DB 41 as the changed business procedure B-1-2 for the first business of local government B (business procedure B-1-1 in the case of overwriting).

[0091] Similarly, the change response unit 27 updates the registered business procedure C-1-1 related to the first business of the local government C that belongs to the same group as the local government A based on the copy of the business procedure A-1-2 (step S124). That is, the copy of the business procedure A-1-2 is registered in the business procedure DB 41 as the changed business procedure C-1-2 related to the first business of the local government C (business procedure C-1-1 in the case of overwriting).

[0092] FIG. 11 shows a data flow when a change is made to a registered business procedure B-2-1. The change unit 26 of the business management server 20 accepts an operation to change the business procedure B-2-1 related to the second business of the local government B (step S131), and registers the changed business procedure as business procedure B-2-2 in the business procedure DB 41 (step S132). The change response unit 27 of the business management server 20 updates the registered business procedure A-2-1 related to the first business of the local government A belonging to the same group as the local government B based on the copy of the business procedure B-2-2 (step 133). That is, the copy of the business procedure B-2-2 is registered in the business procedure DB 41 as the changed business procedure A-2-2 (business procedure A-2-1 in the case of overwriting) related to the second business of the local government A.

[0093] Similarly, the change response unit 27 updates the registered business procedure C-2-1 related to the first business of the local government C that belongs to the same group as the local government B based on the copy of the business procedure B-2-2 (step S134). That is, the copy of the business procedure B-2-2 is registered in the business procedure DB 41 as the changed business procedure C-2-2 related to the second business of the local government C (business procedure C-2-1 in the case of overwriting).

[0094] <Changes made by other users> Next, a case where a modification or change to a registered business procedure is received from a user other than a local government will be described. The business management system 10 has, as operation modes when a modification or change to a registered business procedure is received from a user other than a local government, a first mode which requires a request (implementation request) to be received from the local government related to the business procedure to be changed, and a second mode which does not require a request (implementation request) to be received from the local government related to the business procedure to be changed.

[0095] 12 shows a data flow in the first mode. A business procedure A-1-1 related to a first business of the local government A has already been registered. When the business management system 10 receives an operation from the local government A to request a user other than the local government (here, a ministry or agency) to make a change to the business procedure A-1-1 related to the first business of the local government A (step 151), the business management system 10 notifies the computer system 5 of the requested ministry or agency of this request (implementation request).

[0096] The change unit 26 of the business management server 20 copies the business procedure A-1-1 that was in a specific folder of the local government A (for example, the temporary 1 folder under the business 1 folder) to a storage area allocated to the requested ministry or agency, and accepts an operation to change the business procedure A-1-1 copied to the storage area from the computer system 5 of the ministry or agency (step S152). After the input of the change is completed and a registration request for the changed business procedure is accepted from the computer system 5 of the ministry or agency (step S153), the business management server 20 registers the changed business procedure in the business procedure DB 41 as business procedure A-1-2 related to the first business of the local government A (step S154). Here, the business procedure A-1-2 is registered in the same folder (the temporary 1 folder under the business 1 folder of the local government A) as the folder in which the original business procedure A-1-1 was registered.

[0097] Furthermore, the change response unit 27 updates the registered business procedure B-1-1 related to the first business of local government B, which belongs to the same group as local government A, based on the copy of the business procedure A-1-2 (step 155). That is, the copy of the business procedure A-1-2 is registered in the business procedure DB 41 as the changed business procedure B-1-2 related to the first business of local government B. The business procedure B-1-2 is registered in a folder corresponding to the folder in which the business procedure A-1-2 is registered (in this example, the temporary 1 folder under the business 1 folder of local government B).

[0098] Similarly, the change response unit 27 updates the registered business procedure C-1-1 related to the first business of the local government C that belongs to the same group as the local government A based on the copy of the business procedure A-1-2 (step S156). That is, the copy of the business procedure A-1-2 is registered in the business procedure DB 41 (the temporary 1 folder under the business 1 folder of the local government C) as the changed business procedure C-1-2 related to the first business of the local government C. Note that in steps S154 to S156, the original version may be overwritten without incrementing the version.

[0099] Figure 13 shows the data flow in the second mode. The difference from Figure 12 is that step 152 is started without receiving a request from local government A (without step S151), but the rest is the same as Figure 12, so the explanation will be omitted. For example, if a change in business procedures is required due to a revision of laws and regulations, the ministry or agency will make the change to the relevant business procedures without receiving a request (implementation request) from the local government.

[0100] <Group settings later> 14 shows an example of the operation when a group is set after a new business procedure is registered. The new registration unit 23 of the business management server 20 accepts an input of a business procedure A-1-1 related to a first business of the local government A (step S161), and registers the business procedure in the business procedure DB 41 (step S162).

[0101] Thereafter, the business management server 20 accepts a group setting operation from the computer system 5 of the local government or a user other than the local government via the network 2 (step S163).

[0102] The business management server 20 that receives the group setting checks whether any business procedures have already been registered for the set group, and if any business procedures have already been registered, it registers a copy of the procedures as business procedures related to the same business of other local governments in the same group.

[0103] In this example, the copy registration unit 24 of the business management server 20 registers the copy of the business procedure A-1-1 in the business procedure DB 41 as business procedure B-1-1 related to a first business of local government B which belongs to the same group as local government A, and business procedure C-1-1 related to a first business of local government C which belongs to the same group (steps S164, S165). The folder in which the copy is registered is the folder corresponding to the folder in which the original business procedure was registered.

[0104] <Behavior when following parent-child relationships> Next, a case where operation is performed according to the set parent-child relationship will be described. Here, the explanation will be given assuming that the parent-child relationship shown in Fig. 5 is set. According to Fig. 5, the parent for the first business is local government A, so the operation when business procedure A-1-1 related to the first business of local government A is newly registered is the same as that in Fig. 7. That is, a copy of the newly registered parent business procedure A-1-1 is registered as a business procedure related to the first business of the child local government belonging to the same group.

[0105] On the other hand, for example, as shown in FIG. 15, when the new registration unit 23 accepts input of business procedure B-1-1 relating to the first business of local government B, which is not the parent of the first business (step S172), and newly registers this in the business procedure DB41 (step S173), the copy registration unit 24 does not operate, and a copy of the business procedure B-1-1 is not automatically registered in the business procedure DB41 as a business procedure for other local governments (other children and parents belonging to the same group).

[0106] Also, according to Fig. 5, the parent for the first business operation is local government A, so when the registered business procedure A-1-1 is changed, the process becomes the same as Fig. 10. That is, when the registered business procedure A-1-1 is changed (step S121) and the changed business procedure A-1-2 is registered (step S122), copies of the changed business procedure A-1-2 are registered as business procedures B-1-2 and C-1-2 related to the first business operation of other local governments B and C belonging to the same group (steps S123, S124).

[0107] On the other hand, for example, as shown in Figure 16, if a business procedure A-1-1 related to a first business of local government A, which is the parent of the first business, is newly registered (steps S181, S182), and copies of it are registered as business procedures B-1-1 and C-1-1 for the same business of child local government B and C (steps S183, S184), and then changes are made to the child business procedure B-1-1, there are two types of operation: mode A and mode B.

[0108] In mode A shown in Figure 16, when a change is made to business procedure B-1-1 (step S185), the changed business procedure is registered as business procedure B-1-2 of local government B (step S186), but the change is not reflected in the business procedures of other children and parents.

[0109] 17, when a change is made to business procedure B-1-1 (step S185), the changed business procedure is registered as business procedure B-1-2 of local government B (step S186), and the change is also reflected in the corresponding business procedures of other children and the parent (steps S187, S188). That is, copies of the changed business procedure B-1-2 are registered as business procedure A-1-2 related to the first business of local government A and business procedure C-1-2 related to the first business of local government C (step S188).

[0110] Next, a case where a parent-child relationship is followed and a modification to a registered parent's business procedure is received from a user other than the local government will be described. When the local government A is set as the parent of the first business procedure, the operation in the first mode is the same as that in Fig. 12, and the operation in the second mode is the same as that in Fig. 13.

[0111] In the case of following a parent-child relationship, when a modification or change to a registered child business procedure is received from a user other than the local government, an operation example in which the operating mode is the first mode and the mode related to the parent-child relationship is mode A (see Fig. 6) is shown in Fig. 18. The parent of the first business procedure is local government A, and business procedure A-1-1 related to the first business procedure of local government A is newly registered (step S201), and copies of this are registered as a first business procedure B-1-1 of local government B and a first business procedure C-1-1 of local government C (steps S202, S203).

[0112] Thereafter, when the business management system 10 receives an instruction from local government B, which is set as a child with respect to the first business, to request a user other than the local government (here, a ministry or agency) to make changes to the business procedure B-1-1 related to the first business of local government B (step S204), the business management system 10 notifies the computer system 5 of the requested ministry or agency of this request (implementation request).

[0113] The change unit 26 of the business management server 20 copies, for example, the registered business procedure B-1-1 that was in a specified folder of local government B (for example, the Provisional 1 folder under the Business 1 folder) to a specified memory area allocated to the requested ministry or agency, and accepts changes to the business procedure B-1-1 copied to the memory area from the ministry or agency's computer system 5 (step S205).

[0114] Once the input of the changes is complete and a request to register the changed business procedure is received from the government agency's computer system 5 (step S206), the business management server 20 registers the changed business procedure in the business procedure DB 41 as business procedure B-1-2 related to the first business of local government B (step S207). Here, the business procedure B-1-2 is registered in the same folder in which the original business procedure B-1-1 was registered (the Provisional 1 folder under the Business 1 folder of local government B). If the mode related to the parent-child relationship is mode A, the change to the child is not reflected in other children and the parent.

[0115] An example of operation in the case where the operation mode when receiving from a user other than a local government is the first mode and the mode related to the parent-child relationship is mode B (see FIG. 6) is shown in FIG. 19. Steps S201 to S207 are the same as in FIG. 18. In mode B, a change to a child is reflected in other children and the parent, so the changed business procedure B-1-2 is registered in the business procedure DB 41 as business procedure A-1-2 related to the first business of local government A and business procedure C-1-2 related to the first business of local government C (steps S208, S209).

[0116] An example of operation in the case where the operation mode when receiving from a user other than a local government is the second mode and the mode related to the parent-child relationship is mode A is shown in Fig. 20. In Fig. 20, step S204 in Fig. 18 is not included, and step S205 is started without receiving a request (implementation request) from local government B.

[0117] Also, an example of operation in the case where the operation mode when receiving from a user other than a local government is the second mode and the mode related to the parent-child relationship is mode B is shown in Fig. 21. In Fig. 21, step S204 in Fig. 19 is not present, and step S205 is started without receiving a request (implementation request) from local government B.

[0118] In addition, the operations related to copying business procedures when a group and parent-child relationships are set after a new business procedure is registered or changed are the same as the operations when a new business procedure is registered or changed after a group and parent-child relationships are set, and therefore explanations will be omitted.

[0119] Next, various processes performed by the service management server 20 of the service management system 10 will be described with reference to flowcharts.

[0120] 22 shows main processing performed by the business management server 20 of the business management system 10. When a login operation to the business management system 10 is received from the computer system 5 of a local government (step S301), the logged-in local government is identified (step S302), and a list of business for the logged-in local government is displayed (step S303). Next, a selection of a business from the list of businesses is received (step S304), and further a selection of a folder (operational folder or provisional folder) in which a processing target for that business is to be registered is received (step S305).

[0121] The business management system 10 displays a list of files (business procedures) registered in the selected folder (operation folder or temporary folder) (step S306).

[0122] If the operator wishes to register a new business procedure, the operator operates the "New Registration" button on the screen. If the new registration button is operated (step S307; Yes), new registration processing is executed (step S308). The new registration processing will be described later.

[0123] When changing a registered business procedure, the operator selects the file of the relevant business procedure from the displayed file list (step S309). When the operator selects the file of the business procedure to be changed (step S309; ​​Yes), the system accepts a selection of whether to copy the selected business procedure to another folder (e.g., the temporary 2 folder) and change it (step S311). For example, it is determined that the selection is made to copy and change the selected file by dropping it into another folder.

[0124] If copy and change is selected (step S311; Yes), the selected business procedure is copied to the copy destination folder (drop destination folder) (step S313), and changes to the copied business procedure are accepted (step S314).

[0125] If "copy and modify" is not selected (step S311; No), the modification to the business procedure selected in step S309 is accepted in the folder in which it is stored (step S312).

[0126] Fig. 23 is a flow chart showing details of step S308 (new registration process) in Fig. 22. Input of a business procedure to be newly registered is accepted (step S401), and when the input is completed (step S402; Yes), the file of the input business procedure is registered in the corresponding folder (step S403).

[0127] Next, it is checked whether a group has been set for the local government related to the newly registered business procedure (step S404), and if a group has not been set (step S404; No), the process is terminated.

[0128] If a group has already been set (step S404; Yes), it is checked whether a parent-child relationship has been set (step 405). If a parent-child relationship has been set (step 405; Yes), it is confirmed whether the local government entity related to the newly registered business procedure is the parent of the procedure (step 406). If a parent-child relationship has not been set (step 405; No) or if it is the parent (step S406; Yes), the newly registered business procedure is copied to the corresponding folder of another local government entity in the same group (step 407).

[0129] If the parent-child relationship has already been set and the object is not a parent (step S406; No), the process ends without performing the duplication in step S407.

[0130] Fig. 24 is a flow chart showing the details of step S312 or S314 (change processing) in Fig. 22. When an operation to request another user to change a business procedure is received (step S501; Yes), a copy of the business procedure to be changed is copied to a specified folder of the request destination (step 502). Then, the request destination is requested to make the change (notified that the request (implementation request) has been received) (step 503).

[0131] The requested party modifies the requested business procedure (step S504). When the requested party completes the modification (step S505), the modified business procedure is registered in the folder of the requester that contained the business procedure before the modification (step S508).

[0132] If an operation to request another user to change the business procedure is not received (step S501; No), an operation to change the business procedure to be changed is received from the currently logged-in user (step 506).

[0133] When the change is completed (step S507; Yes), the changed business procedure is registered in the same folder as the folder in which the business procedure before the change was stored (step S508).

[0134] Next, it is checked whether or not a group has been set for the local government related to the changed business procedure (step S509), and if a group has not been set (step S509; No), the process is terminated.

[0135] If the group has been set (step S509; Yes), it is checked whether the parent-child relationship has been set (step S510). If the parent-child relationship has been set (step S510; Yes), it is confirmed whether the local government related to the changed business procedure is the parent of the business (step S511). If it is not the parent (step S511; No), it is determined whether the operation mode related to the parent-child relationship is mode B (step S512).

[0136] If a parent-child relationship has not been set (step S510; No), or if it is a parent (step S511; Yes), or if it is mode B (step S512), the changed business procedures are copied to the corresponding folders of other local governments in the same group (step S514), and the process is terminated.

[0137] In the case of mode A (not mode B) (step S512; No), the process ends without performing the duplication in step S514.

[0138] 25 is a flow chart showing the operation when a new group is registered. A group setting operation is accepted (step S601), and if there is a parent-child relationship setting, this is also accepted (step S602). If there is no parent-child relationship setting, step S602 is passed.

[0139] If a parent-child relationship has been established (step S603; Yes), a copy of the parent's registered business procedure is registered as the child's business procedure for each business (step S604).If a parent-child relationship has not been established and only a group has been established (step S603; No), a copy of the registered business procedure is registered as the business procedure for the corresponding business of another local government in the group (step S605).

[0140] Although the embodiment of the present invention has been described above with reference to the drawings, the specific configuration is not limited to that shown in the embodiment, and the present invention also includes modifications and additions that do not deviate from the gist of the present invention.

[0141] In addition, although the explanation has mainly focused on government ministries and agencies as an example of users other than local governments, users other than local governments can also be business operators commissioned by government ministries and agencies, or business operators commissioned by local governments that are members of the group.

[0142] In the embodiment, when a business procedure is newly registered (when a parent-child relationship is set, when a parent business procedure is newly registered), a copy of that business procedure is automatically registered as a business procedure for the same business of other local governments in the group, but the copy of the business procedure may be executed on the condition that a separate instruction such as "distribute" or "confirm" is received from the operator currently logged in. Similarly, when a registered business procedure is changed, a copy of the changed business procedure is automatically registered as a business procedure for the same business of other local governments in the group, but the copy of the changed business procedure may be executed on the condition that a separate instruction such as "distribute" or "confirm" is received from the operator currently logged in. [Explanation of symbols]

[0143] 2. Network 5. Computer Systems 10. Business management system 20...Business management server 21…Group Registration Department 22…Parent-child Relationship Registration Department 23…New Registration Section 24…Reproduction Registration Department 25…Revision section 26…Changes 27…Change Response Department 40…Database 41...Business procedure DB 42...Group DB 43…Parent-child relationship DB 44…Local government database 45...Other user DB 51…CPU 52…Memory 52a…Program 52b...Data 53…Communications Department 54…U / I section 55...Hard disk drive

Claims

1. A business procedure management system in which business procedures of a local government are registered, a group registration unit that accepts and registers the setting of a group having multiple local government entities as members; a new registration unit that accepts and registers an input of a business procedure related to one business of one local government; a copy registration unit that registers a copy of the business procedure for the one business of the one local government registered by the new registration unit as a business procedure for the one business of each of the other local government entities that belong to the same group as the one local government entity; have A business procedure management system characterized by:

2. a change unit that accepts changes to the registered business procedure and registers the changed business procedure; a change response unit that registers a copy of the changed business procedure for each of the other local government entities that belong to the same group as the local government entity related to the changed business procedure as a business procedure related to the same business as the changed business procedure of the local government entity; have 2. The business procedure management system according to claim 1 .

3. A parent-child relationship registration unit is provided for accepting and registering parent-child relationship settings by business between local governments belonging to one group, The replica registration unit operates only when the one local government is a parent local government for the one business.

3. The business procedure management system according to claim 1 or 2.

4. The change response unit operates only when the local government entity related to the changed business procedure is a parent local government entity related to the business procedure of the changed business procedure. The business procedure management system according to claim 3 which derives from claim 2.

5. The change response unit operates regardless of whether the local government concerned with the changed business procedure is a parent or child local government concerned with the business of the changed business procedure. The business procedure management system according to claim 3 which derives from claim 2.

6. The new registration unit receives input of business procedures from users other than local government organizations.

2. The business procedure management system according to claim 1 .

7. The change unit receives changes to the registered business procedures from users other than the local government.

3. The business procedure management system according to claim 2.

8. A request for implementing the change by the user is received from a local government entity related to the business procedure to be changed. The business procedure management system according to claim 7 .

9. a first mode in which the change unit makes the change by the user in response to a request to make the change; a second mode in which the change unit implements the change made by the user regardless of whether or not there is a request to implement the change; have The business procedure management system according to claim 7 .

10. The group registration unit accepts the setting of the group from a user other than a local government.

2. The business procedure management system according to claim 1 .

11. The parent-child relationship registration unit receives settings of the parent-child relationship from a user other than a local government.

4. The business procedure management system according to claim 3.

12. The users other than the local government entities are government ministries or agencies, or businesses commissioned by government ministries and agencies, or businesses commissioned by local government entities belonging to the group.

8. The business procedure management system according to claim 6 or 7.

13. An information processing device, a group registration unit that accepts and registers the setting of a group having multiple local government entities as members; a new registration unit that accepts and registers input of business procedures related to one business of one local government; a copy registration unit that registers a copy of the business procedure for the one business of the one local government registered by the new registration unit as a business procedure for the one business of each of the other local government entities that belong to the same group as the one local government entity; A program that operates to function as a.

14. The information processing device, a change unit that accepts changes to the registered business procedure and registers the changed business procedure; a change response unit that registers, for each of the other local government entities that belong to the same group as the local government entity related to the changed business procedure, a copy of the changed business procedure as a business procedure related to the same business as the changed business procedure of the local government entity; 14. The program according to claim 13, further operable to:

15. The information processing device is further made to function as a parent-child relationship registration unit that accepts and registers parent-child relationship settings by business between local governments belonging to one group, The information processing device is operated so that the replica registration unit functions only when the one local government is a parent local government for the one business.

15. The program according to claim 13 or 14.

16. The information processing device is operated so that the change response unit functions only when the local government entity related to the changed business procedure is a parent local government entity related to the business of the changed business procedure.

16. The program according to claim 15 which derives from claim 14.

17. The information processing device is operated so that the change response unit functions regardless of whether the local government concerned with the changed business procedure is a parent or child local government concerned with the business of the changed business procedure.

16. The program according to claim 15 which derives from claim 14.

18. The new registration unit receives input of business procedures from users other than local government organizations.

14. The program according to claim 13 .

19. The change unit receives changes to the registered business procedures from users other than the local government.

15. The program according to claim 14 .

20. A request for implementing the change by the user is received from a local government entity related to the business procedure to be changed.

20. The program according to claim 19 .

21. a first mode in which the change unit makes the change by the user in response to a request to make the change; a second mode in which the change unit implements the change made by the user regardless of whether or not there is a request to implement the change; have 20. The program according to claim 19 .

22. The group registration unit accepts the setting of the group from a user other than a local government.

14. The program according to claim 13 .

23. The parent-child relationship registration unit receives settings of the parent-child relationship from a user other than a local government.

16. The program according to claim 15 .

24. The users other than the local government entities are government ministries or agencies, or businesses commissioned by government ministries and agencies, or businesses commissioned by local government entities belonging to the group.

20. The program according to claim 18 or 19.

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