Damage insurance money appraisal business assistance device, and support method and assistance program thereof

Abstract

To provide a damage insurance money appraisal business assistance device, a damage insurance money appraisal business assistance method, and a damage insurance money appraisal business assistance program which enable suppression of a padded demand of damage insurance money and accurate and early certification of damage insurance money without increasing a burden of a person having an insurance money demand right.SOLUTION: Damage insurance money appraisal business request information reception means 110 receives insurance money appraisal business request information from an insurer 300 who has received a damage report from a person 200 having an insurance money demand right. Damage money appraisal business application information reception means 120 receives damage money appraisal business application information about application filed by architecture experts 400 for offering of damage money appraisal business with respect to the damage money appraisal business request information received by the damage insurance money appraisal business request information reception means 110. Damage money appraisal business report information reception means 140 receives a damage money appraisal business report from a selected architecture expert 400 among the damage money appraisal business application information received by the damage money appraisal business application information reception means 120.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a damage insurance claims adjustment business support device, a damage insurance claims adjustment business support method, and a damage insurance claims adjustment business support program, and more particularly to a damage insurance claims adjustment business support device, a damage insurance claims adjustment business support method, and a damage insurance claims adjustment business support program that support the business of determining damage insurance claims. [Background technology]

[0002] Property insurance, which compensates for damages caused by accidents, has been known for a long time. Fire insurance, which is one type of property insurance for homes, compensates for damages caused by fires, explosions, typhoons, and other natural disasters when you sign up for it.

[0003] Generally, when an insured's home is damaged by fire, typhoon, etc., the insured notifies the insurance company of the damage, and the damage insurance payment is determined after an on-site inspection or repair estimate. The insured then claims the insurance payment, and can receive the damage insurance payment from the insurance company.

[0004] However, even if the insured suffers a sudden loss and is filled with uncertainty in their lives, they must go through certain procedures to receive insurance money from the insurance company. Therefore, a system for claiming insurance money has been developed that acts as an agent for the insured to claim insurance money from the insurance company (see, for example, Patent Document 1).

[0005] Specifically, the property insurance claim system disclosed in Patent Document 1 consists of an agency group consisting of insurance agencies, system affiliated stores, and construction companies, insured persons who have suffered damage from disasters, and insurance companies that sell property insurance, and is a system in which the agents claim property insurance from the insurance companies on behalf of the insured.

[0006] More specifically, first, the affiliated store of the system locates the insured person who has suffered damage from the disaster, and then the affiliated store of the referral system introduces the insured person to the insurance agency that subscribes to the fire insurance of the insured person.

[0007] The insurance agent who receives the referral will inspect the insured's damaged property and provide a free estimate of the damage amount based on the damage situation. The insurance agent will then report the damage situation to the insurance company on behalf of the insured and negotiate the damage insurance payment.

[0008] After the damage insurance amount is determined and paid to the insurance agency, the insurance agency commissions a construction company to repair the property damaged by the disaster. The commissioned construction company explains the start date and period of construction to the insured, and begins repair work after obtaining the insured's consent.

[0009] Once the contractor has completed repair work on the damaged property, the contractor will receive payment for the work from the insurance agency, and the system member store will receive a reward from the insurance agency for introducing the insured after all work is completed. This reduces the burden on the insured, as the insurance agency, who is knowledgeable about insurance business, will claim insurance money from the insurance company on behalf of the insured. [Prior art documents] [Patent documents]

[0010] [Patent Document 1] JP 2014-146305 A Summary of the Invention [Problem to be solved by the invention]

[0011] However, the acts of claiming insurance money, receiving insurance money, appraisal work, negotiations, etc., performed by insurance agents on behalf of the insured were not permitted by law. In other words, the non-life insurance claim system disclosed in Patent Document 1 is not a realistic system.

[0012] Even if insurance agents were permitted to file claims on behalf of the insured, it would be difficult for them to accurately calculate the amount of damages quickly and clearly, since the insurance agents who estimate the amount of damages are knowledgeable about the insurance business but do not have much knowledge about construction.

[0013] If the amount of damages determined based on the damages estimate calculated by the insurance agency turns out to be lower than the actual cost of repair work, the insured will have to pay the difference between the repair costs and the determined amount of damages.

[0014] In addition, if it takes time for insurance agents to estimate the amount of damage, it will take time to determine the amount of damage, which will result in a problem of it taking time to repair the damaged property.

[0015] Here, a method can be considered to reduce the insured's burden by estimating the amount of damage in advance, i.e., to ensure that the cost of repair work does not exceed the amount of damage. Also, since the amount of damage is estimated in advance, the time required for detailed damage appraisal is reduced, and the amount of damage can be estimated early.

[0016] However, the act of inflating the amount of damages, or in other words, inflating the amount of damages, is a fraudulent claim, and insurance companies may suspect it. If a claim is deemed fraudulent, the victim will not be able to receive the insurance money. In this case, the insured will have to bear the full cost of repairs.

[0017] In addition, the insurance agency estimates the amount of damage, while construction companies carry out repair work on damaged properties, so the contractor who calculates the estimate amount is different from the contractor who calculates the repair costs. Therefore, if the repair work costs are higher than the estimated amount of damage, the insured person will bear a large burden.

[0018] The present invention has been made in consideration of the above points, and aims to provide a damage insurance claim appraisal business support device, a damage insurance claim appraisal business support method, and a damage insurance claim appraisal business support program that can accurately and quickly determine damage insurance claims without increasing the burden on insured persons who have suffered losses, and that can prevent inflated claims for damage insurance. [Means for solving the problem]

[0019] In order to solve the above problem, the present invention provides a damage insurance claim appraisal business support device that supports the determination of damage insurance claims, characterized in that it comprises a damage appraisal business request information receiving means for receiving damage appraisal business request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage to appraise the amount of damage, a damage appraisal business application information receiving means for receiving damage appraisal business application information, which is information submitted by architectural experts in response to a call for damage appraisal business, which is a business of appraising the amount of damage for the damage appraisal business request information received by the damage appraisal business request information receiving means, and a damage appraisal business report information receiving means for receiving a damage appraisal business report, which is a report on the damage appraisal business by a selected architectural expert from the damage appraisal business application information received by the damage appraisal business application information receiving means.

[0020] As a result, the damage appraisal service request information receiving means receives damage appraisal service request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage, the damage appraisal service application information receiving means receives damage appraisal service application information, which is information on applications by architectural experts in response to a call for damage appraisal service, which is a service of appraising the amount of damage in response to the damage appraisal service request information received by the damage appraisal service request information receiving means, and the damage appraisal service report information receiving means receives a damage appraisal service report, which is a report on the damage appraisal service by the selected architectural expert from the damage appraisal service application information received by the damage appraisal service application information receiving means.

[0021] In addition, the present invention provides a damage insurance claims appraisal support method for supporting the determination of damage insurance claims, comprising the steps of: a damage appraisal service request information receiving means receiving information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage, to appraise the amount of damage; a damage appraisal service application information receiving means receiving information, which is information on an application by an architectural expert for a damage appraisal service that is a service of appraising the amount of damage for the damage appraisal service request information received by the damage appraisal service request information receiving means; and a damage appraisal service report information receiving means receiving a damage appraisal service report, which is a report on the damage appraisal service by a selected architectural expert from the damage appraisal service application information received by the damage appraisal service application information receiving means.

[0022] As a result, the damage appraisal service request information receiving means receives damage appraisal service request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage, the damage appraisal service application information receiving means receives damage appraisal service application information, which is information on applications by architectural experts in response to a call for damage appraisal service, which is a service of appraising the amount of damage in response to the damage appraisal service request information received by the damage appraisal service request information receiving means, and the damage appraisal service report information receiving means receives a damage appraisal service report, which is a report on the damage appraisal service by the selected architectural expert from the damage appraisal service application information received by the damage appraisal service application information receiving means.

[0023] In addition, the present invention provides a damage insurance claims appraisal support program that supports the work of determining damage insurance claims, characterized in that it causes a computer to function as: a damage appraisal service request information receiving means for receiving damage appraisal service request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage to appraise the amount of damage; a damage appraisal service application information receiving means for receiving damage appraisal service application information, which is information submitted by architectural experts in response to a call for damage appraisal service, which is a job of appraising the amount of damage for the damage appraisal service request information received by the damage appraisal service request information receiving means; and a damage appraisal service report information receiving means for receiving a damage appraisal service report, which is a report on the damage appraisal service by a selected architectural expert from the damage appraisal service application information received by the damage appraisal service application information receiving means.

[0024] As a result, the damage appraisal service request information receiving means receives damage appraisal service request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage, the damage appraisal service application information receiving means receives damage appraisal service application information, which is information on applications by architectural experts in response to a call for damage appraisal service, which is a service of appraising the amount of damage in response to the damage appraisal service request information received by the damage appraisal service request information receiving means, and the damage appraisal service report information receiving means receives a damage appraisal service report, which is a report on the damage appraisal service by the selected architectural expert from the damage appraisal service application information received by the damage appraisal service application information receiving means. Effect of the Invention

[0025] According to the damage insurance claim appraisal business support device, damage insurance claim appraisal business support method, and damage insurance claim appraisal business support program of the present invention, a damage appraisal business request information receiving means receives damage appraisal business request information, which is information requesting an insurance company that has received a damage report from an insurance claimant who has suffered damage to appraise the amount of damage, a damage appraisal business application information receiving means receives damage appraisal business application information, which is information applied by architectural experts in response to a call for damage appraisal business, which is a business of appraising the amount of damage for the damage appraisal business request information received by the damage appraisal business request information receiving means, and a damage appraisal business report information receiving means receives a damage appraisal business report, which is a report on the damage appraisal business by the selected architectural expert from the damage appraisal business application information received by the damage appraisal business application information receiving means. Therefore, it is possible to prevent inflated claims for damage insurance claims without increasing the burden on the insurance claimant who has suffered damage, and to accurately and promptly determine damage insurance claims.

[0026] Specifically, the damage is directly assessed by the architectural expert who applied in response to the damage appraisal service request information received by the damage appraisal service request information receiving means, so that the damage insurance money can be determined accurately and quickly. Also, since the architectural expert receives the request for damage appraisal service directly from the insurance company, it is possible to prevent inflated claims for damage insurance money. Therefore, the burden on the insurance claimant who suffered damage is not increased, and inflated claims for damage insurance money can be prevented, so that the damage insurance money can be determined accurately and quickly. [Brief description of the drawings]

[0027] [Figure 1] 1 is a block diagram showing the overall configuration of a damage insurance claim appraisal business support device according to an embodiment of the present invention. [Diagram 2] 1 is a sequence flowchart showing the flow between an insurance claimant, an insurance company, a damage insurance appraisal business support device, and a building expert, from when the insurance company receives a damage report from the insurance claimant to when repair work completion report information is notified to the insurance company or the insurance claimant. [Diagram 3] 13 is a block diagram showing details of a damages appraisal service request information receiving means. FIG. [Figure 4] 13 is a block diagram showing details of a damages appraisal business application information receiving means. FIG. [Diagram 5] 13 is a block diagram showing details of a damages appraisal business report information receiving means. FIG. [Figure 6] FIG. 2 is a block diagram showing details of a repair work request information receiving means. [Figure 7] FIG. 13 is a block diagram showing details of a repair work completion report information receiving means. [Figure 8] FIG. 2 is a block diagram showing details of an information storage unit; [Figure 9] 13 is a diagram showing an example of the information structure of damages appraisal service request information stored in a damages appraisal service request information storage unit. FIG. [Figure 10] A figure showing an example of the information structure of damages appraisal service request communication information stored in a damages appraisal service request communication information storage unit. [Figure 11] 13 is a diagram showing an example of the information structure of damages appraisal business application information stored in a damages appraisal business application information storage unit. FIG. [Figure 12] A figure showing an example of the information structure of damages appraisal business application communication information stored in a damages appraisal business application communication information storage unit. [Figure 13] 13 is a diagram showing an example of the information structure of damages appraisal work report information stored in a damages appraisal work report information storage unit. FIG. [Figure 14] A figure showing an example of the information structure of damages appraisal business report communication information stored in a damages appraisal business report communication information storage unit. [Figure 15] 13 is a diagram illustrating an example of an information structure of repair work request information stored in a repair work request information storage unit. FIG. [Figure 16] 13 is a diagram showing an example of an information structure of repair work request communication information stored in a repair work request communication information storage unit; FIG. [Figure 17] 13 is a diagram showing an example of an information structure of repair work completion report information stored in a repair work completion report information storage unit. FIG. [Figure 18] 13 is a diagram showing an example of an information structure of repair work completion report communication information stored in a repair work completion report communication information storage unit; FIG. [Figure 19]4 is a diagram showing an example of an information structure of insurance provider information stored in an insurance provider information storage unit; FIG. [Figure 20] 10 is a diagram illustrating an example of an information structure of architectural expert information stored in an architectural expert information storage unit. FIG. [Figure 21] 13 is a diagram showing an example of a damage amount appraisal service request information input screen displayed on a terminal device owned by an insurance company. FIG. [Figure 22] FIG. 11 is a diagram showing an example of a state in which a home screen is displayed on a terminal device owned by an architectural expert. [Diagram 23] FIG. 13 is a diagram showing an example of a list of cases displayed on a terminal device owned by an architectural professional. [Figure 24] FIG. 13 is a diagram showing an example of a case search screen displayed on a terminal device owned by an architectural professional. [Diagram 25] FIG. 13 is a diagram showing an example of a case details screen displayed on a terminal device owned by a construction professional. [Figure 26] 13 is a diagram showing an example of a screen displaying a list of applied cases on a terminal device held by an architectural professional; FIG. [Figure 27] 13 is a diagram showing an example of a screen showing details of an applied job displayed on a terminal device held by an architectural professional; FIG. [Figure 28] 13 is a diagram showing an example of a screen showing details of a submitted job for which a transaction has been decided, displayed on a terminal device held by an architectural professional; FIG. [Figure 29] 13 is a diagram showing an example of a state in which an input screen for a work completion report, which is damage amount appraisal work report information, is displayed on a terminal device held by a construction expert. FIG. [Diagram 30] FIG. 13 is a diagram showing an example of a state in which a task completion report confirmation screen is displayed on a terminal device held by a construction professional. [Diagram 31] FIG. 11 is a diagram showing an example of a state in which a home screen is displayed on a portable terminal device owned by a construction professional. [Diagram 32] FIG. 11 is a diagram showing an example of a case search screen displayed on a portable terminal device owned by an architectural professional. [Diagram 33] FIG. 13 is a diagram showing an example of a screen showing details of an applied job displayed on a portable terminal device owned by an architectural professional. [Diagram 34] FIG. 13 is a diagram showing an example of a chat display screen displayed on a portable terminal device owned by an architectural expert. [Diagram 35] FIG. 11 is a diagram showing an example of a video call screen displayed on a portable terminal device owned by an architectural expert. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0028] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing the overall configuration of a damage insurance claim appraisal business support device according to this embodiment.

[0029] As shown in FIG. 1, the property insurance claim appraisal business support device 100 is connected to a terminal device 310 owned by an insurance company 300 with which the insurance claimant 200 is insured, and a terminal device 410 owned by a construction expert 400 via a network 500 such as the Internet, and information is exchanged between them.

[0030] In this case, the insurance claimant 200 refers to the insured, who is the person who receives insurance compensation or the person who is the subject of the insurance, or the victim of an insured accident, etc., the insurance company 300 refers to an insurance company that provides insurance products such as property insurance, or an agency that sells insurance products offered by insurance companies to customers, etc., and the building expert 400 refers to an architect or a construction company with specialized knowledge and skills in building.

[0031] The property insurance claim appraisal business support device 100 of this embodiment is a device that supports the accurate and prompt payment of property insurance to the insurance claimant 200 when a building or household goods, which is the subject of insurance insured by the insurance claimant 200, is damaged by a natural disaster such as a typhoon or tornado.

[0032] By using the damage insurance claim appraisal business support device 100 of this embodiment, a construction expert 400 who is a construction expert can appraise the amount of damage to the insured property of the insurance claimant 200. Therefore, the damage insurance claim can be determined accurately and quickly.

[0033] In addition, since the construction expert 400 directly receives the damage amount appraisal work from the insurance company 300, it is possible to prevent inflated claims for damage insurance. This prevents the burden on the insurance claimant 200 who has suffered damage from increasing, and it is possible to prevent inflated claims for damage insurance, so that damage insurance can be determined accurately and quickly. Details of the damage insurance claim appraisal work support device 100 will be described below.

[0034] The damage insurance claim appraisal business support device 100 is an information processing device equipped with a damage appraisal business request information receiving means 110, a damage appraisal business application information receiving means 120, a transaction decision information notifying means 130, a damage appraisal business report information receiving means 140, a damage appraisal business report information notifying means 150, a repair work request information receiving means 160, a repair work request information notifying means 170, a repair work completion report information receiving means 180, a repair work completion report information notifying means 190, a transaction decision means D, and an information storage means M.

[0035] In addition, the property insurance claim appraisal business support device 100 may be equipped with a control unit for interpreting a program (not shown here) and issuing instructions, a calculation unit for performing calculations according to the instructions of the program, an input unit for inputting information such as instruction signals via an input means, and an output unit for outputting data to an external device such as a connected display means.

[0036] The damage amount appraisal service request information receiving means 110 is connected to the information storage means M and the network 500, and receives damage amount appraisal service request information, which is information for requesting damage amount appraisal service that the insurance company 300 has sent to the damage insurance appraisal service support device 100 based on a damage report by the insurance claimant 200, and stores it in the information storage means M.

[0037] Furthermore, the damage amount appraisal service request information receiving means 110 not only receives the damage amount appraisal service request information sent by the insurance company 300, but also makes the received damage amount appraisal service request information public to the construction experts 400 via the network 500. This makes it possible to recruit construction experts 400 who will accept damage amount appraisal service requests.

[0038] In addition, the architectural experts 400 to whom the damage amount appraisal service request information receiving means 110 discloses the damage amount appraisal service request information can be limited to architectural experts 400 who meet specific registration conditions registered in advance in the damage insurance claim appraisal service support device 100, thereby improving the reliability of the damage amount appraisal service request.

[0039] Furthermore, the damage amount appraisal service request information receiving means 110 enables the building experts 400 who have viewed the published damage amount appraisal service request information, and the insurance companies 300 and the administrators of the damage insurance claim appraisal service support device 100 to mutually receive and communicate information related to damage amount appraisal service requests.

[0040] The damage appraisal service application information receiving means 120 is connected to the information storage means M and the network 500, and receives damage appraisal service application information, which is information applied for by architectural experts 400 in response to a damage appraisal service request published by the damage appraisal service request information receiving means 110, and stores it in the information storage means M.

[0041] In addition, the damage appraisal business application information receiving means 120 enables the construction experts 400 who apply in response to the published damage appraisal business request information, and the insurance companies 300 and the administrators of the damage insurance claim appraisal business support device 100 to mutually accept and communicate information related to applications for damage appraisal business.

[0042] The transaction decision information notification means 130 is connected to the information storage means M and the network 500, and is used to notify that a transaction for application for damages appraisal service in response to a damages appraisal service request has been decided by the transaction decision means D described below.

[0043] In addition, the transaction decision information notification means 130 notifies the construction expert 400 that a transaction for applying for a damage appraisal service in response to a damage appraisal service request has been decided, and can also notify the construction expert 400 of whether the damage appraisal service request applied for by the construction expert 400 is in a state of being applied for, in a state of being traded, in a state where the trade has been completed, in a state where the trade has been canceled, or in a state where the trade has not been concluded.

[0044] The damages appraisal work report information receiving means 140 is connected to the information storage means M and the network 500, and receives damages appraisal work report information, which is report information on the damages appraisal work received by the building expert 400 who has been notified of the completion of a transaction by the transaction decision means D and the transaction decision information notification means 130, and stores it in the information storage means M.

[0045] In addition, the damage amount appraisal business report information receiving means 140 enables the construction expert 400 performing the damage amount appraisal business for which a transaction has been decided, and the insurance company 300 and the administrator of the damage insurance claim appraisal business support device 100 to mutually receive and communicate information related to the damage amount appraisal business report.

[0046] The damages appraisal business report information notification means 150 is connected to the information storage means M and the network 500, and is intended to notify the insurance company 300 or the insurance claimant 200 of the damages appraisal business report information received by the damages appraisal business report information receiving means 140 and stored in the information storage means M.

[0047] The repair work request information receiving means 160 is connected to the information storage means M and the network 500, and receives repair work request information, which is information requesting repair work for the insured property sent by the insurance company 300 or the insurance claimant 200 based on the damage amount appraisal work report information notified to the insurance company 300 or the insurance claimant 200 by the damage amount appraisal work report information notification means 150, and stores it in the information storage means M.

[0048] The repair work request information notification means 170 is connected to the information storage means M and the network 500, and is used to notify the architectural expert 400 who performed the damage appraisal work of repair work on the insured property, based on the repair work request information from the insurance company 300 or the insurance claimant 200 received by the repair work request information receiving means 160.

[0049] The restoration work completion report information receiving means 180 is connected to the information storage means M and the network 500, and receives restoration work completion report information, which is report information on the completion of restoration work performed by the architectural expert 400 based on the restoration work request information notified to the architectural expert 400 by the restoration work request information notifying means 170, and stores it in the information storage means M.

[0050] In addition, the repair work completion report information receiving means 180 enables the building expert 400 who has received a repair work request, and the insurance company 300 and the administrator of the property insurance claim appraisal business support device 100 to mutually receive and communicate information related to the repair work completion report.

[0051] The repair work completion report information notification means 190 is connected to the information storage means M and the network 500, and is intended to notify the insurance company 300 or the insurance claimant 200 of repair work completion report information, which is report information that repair work has been completed, based on the repair work completion report information by the building expert 400 received by the repair work completion report information receiving means 180.

[0052] The transaction determination means D is for determining a construction expert 400 who meets the request conditions set by the insurance company 300 or the conditions set by the insurance claimant 200 from the damage appraisal business application information received by the damage appraisal business application information receiving means 120.

[0053] For example, the transaction decision means D can select the construction expert 400 by a specific algorithm, or the administrator of the insurance claim appraisal business support device 100 can select a specific construction expert 400 by an input means (not shown here). The transaction decision information selected by the transaction decision means D is added to the damage amount appraisal business request information or damage amount appraisal business application information stored in the information storage means M.

[0054] The information storage means M is connected to a damage appraisal service request information receiving means 110, a damage appraisal service application information receiving means 120, a transaction decision information notifying means 130, a damage appraisal service report information receiving means 140, a damage appraisal service report information notifying means 150, a repair work request information receiving means 160, a repair work request information notifying means 170, a repair work completion report information receiving means 180, a repair work completion report information notifying means 190, and a transaction decision means D, and is a storage medium for storing various information necessary for the damage insurance claim appraisal service support device 100.

[0055] Specifically, the information storage means M can store damages appraisal service request information accepted by damages appraisal service request information receiving means 110, damages appraisal service application information accepted by damages appraisal service application information receiving means 120, damages appraisal service report information accepted by damages appraisal service report information receiving means 140, repair work request information accepted by repair work request information receiving means 160, and repair work completion report information accepted by repair work completion report information receiving means 180, etc.

[0056] Furthermore, the information storage means M can store programs that cause the computer to function as a damages appraisal service request information receiving means 110, a damages appraisal service application information receiving means 120, a transaction decision information notifying means 130, a damages appraisal service report information receiving means 140, a damages appraisal service report information notifying means 150, a repair work request information receiving means 160, a repair work request information notifying means 170, a repair work completion report information receiving means 180, a repair work completion report information notifying means 190, and a transaction decision means D.

[0057] As described above, the damage insurance claim appraisal business support device 100 matches the damage appraisal business request information received by the damage appraisal business request information receiving means 110 with the damage appraisal business application information received by the damage appraisal business application information receiving means 120, and the transaction decision means D selects a building expert 400 suitable for the damage appraisal business request.

[0058] Next, the building expert 400 selected by the transaction decision means D performs the damage appraisal work, and based on the damage appraisal work report accepted by the damage appraisal work report information accepting means 140, the damage appraisal work report information notifying means 150 notifies the insurance company 300 or the insurance claimant 200 of the damage appraisal work report.

[0059] In this way, the construction expert 400, who is an expert in construction, directly assesses the amount of damage to the insured property of the insurance claimant 200, so the amount of damage can be estimated accurately and promptly. Also, because the construction expert 400 estimates the amount of damage, the insurance company 300 can determine the damage insurance money promptly. Therefore, the damage insurance money can be determined accurately and promptly.

[0060] Furthermore, since there is no intermediary between the insurance company 300 and the building expert 400, the building expert 400 directly receives requests for damage amount appraisal services from the insurance company 300, which makes it possible to prevent inflated claims for insurance benefits. This prevents the burden on the insurance claimant 200 who has suffered damage from increasing, and prevents inflated claims for insurance benefits, allowing the insurance benefit to be determined accurately and quickly.

[0061] In this way, by using the property insurance claim appraisal business support device 100, the insurance company 300 and the building expert 400 can easily connect to each other. Therefore, even when a disaster occurs, the property insurance claim appraisal business can be quickly performed by the building expert 400, and the burden on the insurance claimant can be reduced.

[0062] Fig. 2 is a sequence flow chart showing the flow between the insurance claimant, the insurance company, the damage insurance appraisal business support device, and the building expert from when the insurance company receives a damage report from the insurance claimant to when the insurance company or the insurance claimant is notified of repair work completion report information. The process shown in Fig. 2 will be explained below according to the step numbers.

[0063] [Step S11] The insurance claimant 200 reports damage to the insurance company 300. Specifically, the insurance claimant 200 who has suffered damage from a disaster such as a fire or typhoon reports the damage to the insured property to the insurance company 300 with which he or she has signed up.

[0064] [Step S12] The insurance company 300 makes a damage amount appraisal work request to the non-life insurance claim adjustment work support device 100. Specifically, the insurance company 300 transmits damage amount appraisal work request information to the non-life insurance claim adjustment work support device 100.

[0065] In addition, the transmission of the damage amount appraisal service request information is not limited to being performed via the terminal device 310 possessed by the insurance company 300. The insurance company 300 can also notify the administrator of the damage insurance claim appraisal service request information orally or in writing of the damage amount appraisal service request information, and the administrator of the damage insurance claim appraisal service support device 100 can input the notified damage amount appraisal service request information into the damage insurance claim appraisal service support device 100.

[0066] [Step S13] The damage insurance claim appraisal business support device 100 solicits requests for damage amount appraisal business. Specifically, the damage amount appraisal business request information transmitted in step S12 is received by a damage amount appraisal business request information receiving means 110 provided in the damage insurance claim appraisal business support device 100, and the received damage amount appraisal business request information is made public to the architectural experts 400 via the network 500, thereby soliciting architectural experts 400 who will accept the damage amount appraisal business request.

[0067] [Step S14] The construction expert 400 applies for the damage amount appraisal business. Specifically, the construction expert 400 transmits a notice of application for the damage amount appraisal business request solicited in step S13 to the damage insurance claim appraisal business support device 100.

[0068] It should be noted that the transmission of the damage amount appraisal business application information is not limited to being performed via the terminal device 410 possessed by the architectural expert 400. The architectural expert 400 may notify the administrator of the damage insurance claim appraisal business support device 100 of the damage amount appraisal business application information verbally or in writing, and the administrator of the damage insurance claim appraisal business support device 100 may input the notified damage amount appraisal business application information into the damage insurance claim appraisal business support device 100.

[0069] [Step S15] The damage insurance claim appraisal business support device 100 notifies the transaction decision information. Specifically, the damage appraisal business application information of the building expert 400 transmitted in step S14 is received by the damage appraisal business application information receiving means 120, and from the received damage appraisal business application information, the transaction decision means D determines the building expert 400 who meets the request conditions of the insurance company 300 or the conditions of the insurance claimant 200, and the transaction decision information notifying means 130 notifies the determined business partner building expert 400 that the transaction for the damage appraisal business application in response to the damage appraisal business request has been decided.

[0070] [Step S16] The construction expert 400 performs a damage appraisal operation. Specifically, the construction expert 400 who has been notified of the transaction decision information in step S15 performs a damage appraisal operation to appraise the amount of damage to the insured property of the insurance claimant 200.

[0071] [Step S17] The building expert 400 makes a damage amount appraisal work report. Specifically, the building expert 400 transmits damage amount appraisal work report information, which is a report on the damage amount appraisal work performed in step S16, to the damage insurance claim appraisal work support device 100.

[0072] In addition, the transmission of the damage amount appraisal work report information is not limited to being performed via the terminal device 410 possessed by the construction expert 400. The construction expert 400 can also notify the administrator of the damage insurance claim appraisal work support device 100 of the damage amount appraisal work report information verbally or in writing, and the administrator of the damage insurance claim appraisal work support device 100 can input the notified damage amount appraisal work report information into the damage insurance claim appraisal work support device 100.

[0073] [Step S18] The damage insurance claim appraisal business support device 100 notifies the damage appraisal business report information to the insurance company 300 or the insurance claimant 200. Specifically, the damage appraisal business report information transmitted in step S17 is received by the damage appraisal business report information receiving means 140, and the received damage appraisal business report information is notified to the insurance company 300 or the insurance claimant 200 by the damage appraisal business report information notifying means 150.

[0074] In addition, the transmission of the damage amount appraisal work report information is not limited to the terminal device 310 owned by the insurance company 300 or the terminal device 210 owned by the insurance claimant 200 (not shown here), but can also be paper information output via the damage insurance claim appraisal work support device 100, or the administrator of the damage insurance claim appraisal work support device 100 can orally notify the insurance company 300 or the insurance claimant 200 of the damage amount appraisal work report information sent thereto.

[0075] [Step S19] The insurance claimant 200 requests repair work for the insured property. Based on the damage amount appraisal work report information notified in step S18, the insurance claimant 200 can decide whether to request repair work for the insured property.

[0076] If the insurance claimant 200 decides to request repair work on the insured property, processing of step S19 is carried out, and if the insurance claimant 200 decides not to request repair work on the insured property, the process can be terminated with notification of the damage appraisal work report information in step S18.

[0077] When the insurance claimant 200 decides to request repair work for the insured property, repair work request information, which is information requesting work to repair part or all of the insured property, based on the damage amount appraisal work report information notified in step S18, is sent to the insurance company 300 or the damage insurance claim appraisal work support device 100.

[0078] It should be noted that the transmission of repair work request information is not limited to being performed via the terminal device 310 owned by the insurance company 300 or the terminal device 210 owned by the insurance claimant 200 (not shown here), and the paper information output by the insurance claimant 200 can also be input into the insurance claim appraisal business support device 100 by a person in charge at the insurance claim appraisal business support device 100 or the insurance company 300.

[0079] [Step S20] The insurance claim appraisal business support device 100 notifies the building expert 400 of the repair work request information. Specifically, based on the repair work request information transmitted from the insurance claimant 200 in step S19, the insurance claim appraisal business support device 100 notifies the building expert 400 to which the transaction decision notification information was notified in step S15 of the repair work request information.

[0080] In this way, the construction expert 400 who assessed the amount of damage in step S16 carries out repair work on the insured property based on the repair work request information sent from 200, so the cost of repair work will not greatly exceed the damage insurance money, thereby reducing the burden on the insurance claimant 200.

[0081] [Step S21] The construction expert 400 performs the repair work. Specifically, the construction expert 400 who has been notified of the repair work request information in step S20 performs the repair work to repair the insured property of the insurance claimant 200.

[0082] [Step S22] The building expert 400 reports the completion of the repair work. Specifically, the building expert 400 transmits repair work completion report information, which is information for reporting the completion of the repair work performed in step S21, to the damage insurance claim appraisal business support device 100.

[0083] It should be noted that the transmission of the repair work completion report information is not limited to being performed via the terminal device 410 possessed by the construction expert 400. The construction expert 400 may notify the administrator of the damage insurance claim appraisal business support device 100 of the repair work completion report information verbally or in writing, and the administrator of the damage insurance claim appraisal business support device 100 may input the notified repair work completion report information into the damage insurance claim appraisal business support device 100.

[0084] [Step S23] The damage insurance claim appraisal business support device 100 notifies the insurance company 300 or the insurance claim holder 200 of the repair work completion report information. Specifically, the repair work completion report information transmitted in step S22 is received by the repair work completion report information receiving means 180, and the received repair work completion report information is notified by the repair work completion report information notifying means 190 to the insurance company 300 or the insurance claim holder 200.

[0085] The transmission of the repair work completion report information is not limited to the terminal device 310 owned by the insurance company 300 or the terminal device 210 owned by the insurance claimant 200 (not shown here), but can also be paper information output via the non-life insurance claim appraisal business support device 100, or the administrator of the non-life insurance claim appraisal business support device 100 orally notifying the insurance company 300 or the insurance claimant 200 of the repair work completion report information sent thereto.

[0086] FIG. 3 is a block diagram showing the details of the damages appraisal service request information receiving means. As shown in FIG. 3, the damages appraisal service request information receiving means 110 includes a damages appraisal service request information receiving unit 111 , a damages appraisal service request information output unit 112 , and a damages appraisal service request information communication unit 113 .

[0087] The damage amount appraisal service request information receiving unit 111 is connected to the information storage means M and the network 500, and receives damage amount appraisal service request information, which is information for requesting damage amount appraisal service that the insurance company 300 has sent to the damage insurance claim appraisal service support device 100 based on a damage report by the insurance claimant 200, and stores it in the information storage means M.

[0088] The damage appraisal service request information output unit 112 serves to solicit architectural experts 400 who will accept damage appraisal service requests by making the damage appraisal service request information received by the damage appraisal service request information receiving unit 111 and stored in the information storage means M available to architectural experts 400 via the network 500.

[0089] The damage amount appraisal service request information communication unit 113 enables the building experts 400 who have viewed the published damage amount appraisal service request information, and the insurance companies 300 and the administrators of the damage insurance claim appraisal service support device 100 to mutually accept and exchange information related to damage amount appraisal service requests.

[0090] Specific examples of communication means include video information, so-called videophone or video calling functions, that allow one-to-one or many-to-many communication in real time between the administrator of the property insurance appraisal business support device 100, the insurance company 300, or the insurance claimant 200 and the construction expert 400.

[0091] Other examples of communication means include text information, so-called chat function, which allows the administrator of the property insurance appraisal business support device 100, the insurance company 300, or the insurance claimant 200 to communicate in real time with the building expert 400 via text.

[0092] In this way, by providing the damage insurance claim appraisal business support device 100 with the damage amount appraisal business request information communication unit 113, even a construction expert 400 who does not have much experience in damage insurance claim appraisal business can communicate the situation on site in real time by video or chat via the damage amount appraisal business request information communication unit 113, so that a construction expert 400 who has much experience in damage insurance claim appraisal business or an administrator of the damage insurance claim appraisal business support device 100 can support the damage amount appraisal business. This allows damage insurance claims to be determined accurately and quickly.

[0093] FIG. 4 is a block diagram showing the details of the damages appraisal business application information receiving means. As shown in FIG. 4, the damages appraisal business application information receiving means 120 includes a damages appraisal business application information receiving unit 121 , a damages appraisal business application information output unit 122 , and a damages appraisal business application information communication unit 123 .

[0094] The damage appraisal service application information receiving unit 121 is connected to the information storage means M and the network 500, and receives damage appraisal service application information, which is information applied for by architectural experts 400 in response to a damage appraisal service request that has been received by the damage appraisal service request information receiving means 110 and further output and published via the network 500, and stores it in the information storage means M.

[0095] The damage appraisal service request information output unit 112 is intended to output the damage appraisal service application information received by the damage appraisal service request information receiving unit 111 and stored in the information storage means M to the insurance company 300 and the building expert 400 who has applied for the damage appraisal service request.

[0096] The damage amount appraisal service request information communication unit 113 allows the building experts 400 who have applied after viewing the published damage amount appraisal service application information, the insurance companies 300, and the administrators of the damage insurance claim appraisal service support device 100 to mutually accept information related to the application for the damage amount appraisal service, and to communicate with each other using videophone, video calling, chat, etc.

[0097] FIG. 5 is a block diagram showing the details of the damages appraisal business report information receiving means. As shown in FIG. 5, the damages appraisal work report information receiving means 140 includes a damages appraisal work report information receiving unit 141 , a damages appraisal work report information output unit 142 , and a damages appraisal work report information communication unit 143 .

[0098] The damages appraisal work report information receiving unit 141 is connected to the information storage means M and the network 500, and receives damages appraisal work report information, which is report information on the damages appraisal work received by the building expert 400 who has been notified of the completion of a transaction by the transaction decision means D and the transaction decision information notification means 130, and stores it in the information storage means M.

[0099] The damage amount appraisal business report information output unit 142 is intended to output the damage amount appraisal business report information received by the damage amount appraisal business report information receiving unit 141 and stored in the information storage means M to the insurance company 300 or the building expert 400 who has been notified of the completion of the transaction.

[0100] The damage amount appraisal business report information communication unit 143 allows the building expert 400 who performs the damage amount appraisal business for which a transaction has been decided, and the insurance company 300 and the administrator of the damage insurance claim appraisal business support device 100 to mutually accept information related to the damage amount appraisal business report and communicate with each other using videophone functions, video calling functions, chat functions, etc.

[0101] FIG. 6 is a block diagram showing the details of the repair work request information receiving means. As shown in FIG. 6, the repair work request information receiving means 160 includes a repair work request information receiving unit 161 , a repair work request information output unit 162 , and a repair work request information communication unit 163 .

[0102] The repair work request information receiving unit 161 is connected to the information storage means M and the network 500, and receives repair work request information, which is information requesting repair work for the insured property sent by the insurance company 300 or the insurance claimant 200 based on the damage amount appraisal work report information notified to the insurance company 300 or the insurance claimant 200 by the damage amount appraisal work report information notification means 150, and stores it in the information storage means M.

[0103] The repair work request information output unit 162 is intended to output the repair work request information received by the repair work request information receiving unit 161 and stored in the information storage means M to the insurance company 300, the insurance claimant 200, or the building professional 400 who has been notified of the completion of the transaction.

[0104] The repair work request information communication unit 163 allows the building expert 400 who has decided on a transaction and performed the damage appraisal work, and the insurance company 300 or the insurance claimant 200, or the administrator of the damage insurance appraisal work support device 100 to mutually accept information related to repair work requests and communicate with each other using videophone functions, video calling functions, chat functions, etc.

[0105] FIG. 7 is a block diagram showing the details of the repair work completion report information receiving means. As shown in FIG. 7, the restoration work completion report information receiving means 180 includes a restoration work completion report information receiving section 181 , a restoration work completion report information output section 182 , and a restoration work completion report information communicating section 183 .

[0106] The restoration work completion report information receiving unit 181 is connected to the information storage means M and the network 500, and receives restoration work completion report information, which is report information on the completion of restoration work performed by the architectural expert 400 based on the restoration work request information notified to the architectural expert 400 by the restoration work request information notifying means 170, and stores it in the information storage means M.

[0107] The repair work completion report information output unit 182 is This is for outputting the repair work completion report information received by the repair work completion report information receiving unit 181 and stored in the information storage means M to the insurance company 300, the insurance claimant 200, or the building professional 400 who has been notified of the completion of the transaction.

[0108] The repair work completion report information communication unit 183 allows the building expert 400 who has completed the damage appraisal work after the transaction has been decided and the repair work request to receive information related to the repair work completion report from the insurance company 300 or the insurance claimant 200, or the administrator of the damage insurance appraisal work support device 100, to communicate with each other using videophone, video call, chat, etc.

[0109] FIG. 8 is a block diagram showing details of the information storage means. As shown in Figure 8, the information storage means M includes a damage appraisal service request information memory unit M01, a damage appraisal service request communication information memory unit M02, a damage appraisal service application information memory unit M03, a damage appraisal service application communication information memory unit M04, a damage appraisal service report information memory unit M05, a damage appraisal service report communication information memory unit M06, a repair work request information memory unit M07, a repair work request communication information memory unit M08, a repair work completion report information memory unit M09, a repair work completion report communication information memory unit M10, an insurance company information memory unit M11, and a building expert information memory unit M12.

[0110] The damage amount appraisal service request information memory unit M01 is used to receive damage amount appraisal service request information, which is information sent from the insurance company 300 to request a damage amount appraisal service, by the damage amount appraisal service request information receiving unit 111, and to store the damage amount appraisal service request information received by the damage amount appraisal service request information receiving unit 111.

[0111] The damage amount appraisal service request communication information memory unit M02 is intended to store damage amount appraisal service request communication information, which is information related to damage amount appraisal service requests that is accepted and exchanged by the damage amount appraisal service request information communication unit 113 between the building expert 400 who has viewed the published damage amount appraisal service request information, the insurance company 300, and the administrator of the damage insurance claim appraisal service support device 100.

[0112] The damage appraisal service application information memory unit M03 is used to receive damage appraisal service application information, which is information submitted by architectural experts 400 in response to a published damage appraisal service request, via the damage appraisal service application information reception unit 121, and to store the damage appraisal service application information received by the damage appraisal service application information reception unit 121.

[0113] The damage amount appraisal business application communication information memory unit M04 is for storing damage amount appraisal business application communication information, which is information related to the application for the damage amount appraisal business that is accepted and exchanged by the damage amount appraisal business application information communication unit 123 between the building experts 400 who have applied by viewing the published damage amount appraisal business application information, and the insurance companies 300 and the administrators of the damage insurance claim appraisal business support device 100.

[0114] The damages appraisal work report information memory unit M05 is for receiving the damages appraisal work report information, which is report information on the damages appraisal work received by the building expert 400 who has been notified of the completion of the transaction, via the damages appraisal work report information receiving unit 141, and for storing the damages appraisal work report information received by the damages appraisal work report information receiving unit 141.

[0115] The damage amount appraisal business report communication information memory unit M06 is intended to store damage amount appraisal business report communication information, which is information related to damage amount appraisal business reports that the building expert 400 who performs the damage amount appraisal business for which a transaction has been decided, and the insurance company 300 and the administrator of the damage insurance claim appraisal business support device 100 accept and exchange with each other through the damage amount appraisal business report information communication unit 143.

[0116] The repair work request information memory unit M07 is configured to receive repair work request information, which is information requesting repair work for the insured property sent by the insurance company 300 or the insurance claimant 200 based on the damage amount appraisal work report information notified to the insurance company 300 or the insurance claimant 200 by the damage amount appraisal work report information notification means 150, by the repair work request information receiving unit 161, and to store the repair work request information received by the repair work request information receiving unit 161.

[0117] The repair work request communication information memory unit M08 is intended to store repair work request communication information, which is information related to repair work requests that is accepted and exchanged by the repair work request information communication unit 163 between the building expert 400 who has decided on a transaction and performed the damage appraisal work, and the insurance company 300 or the insurance claimant 200, or the administrator of the damage insurance appraisal work support device 100.

[0118] The restoration work completion report information storage unit M09 is for receiving, by the restoration work completion report information receiving unit 181, restoration work completion report information which is report information on the completion of restoration work carried out by the architectural expert 400 based on the restoration work request information notified to the architectural expert 400 by the restoration work request information notifying means 170, and for storing the restoration work completion report information received by the restoration work completion report information receiving unit 181.

[0119] The repair work completion report communication information memory unit M10 is intended to store repair work completion report communication information, which is information related to repair work completion reports received by the repair work completion report information communication unit 183 and exchanged between the building expert 400 who has determined the transaction, performed the damage appraisal work, and received a repair work request, and the insurance company 300 or the insurance claimant 200, or the administrator of the damage insurance appraisal work support device 100.

[0120] The insurance company information memory unit M11 is used to store information about the insurance company 300, which is input in advance via an input means by the insurance company 300 or an administrator of the property insurance claim appraisal business support device 100, and which is mainly an insurance company that offers insurance products such as property insurance and which requests damage amount appraisal business, or an agency that sells insurance products offered by insurance companies to customers.

[0121] The architectural expert information memory unit M12 is used to store information about architectural experts 400, such as architects or construction companies with specialized knowledge and skills in architecture, that is input in advance by the architectural experts 400 or the administrator of the property insurance claim appraisal business support device 100 via an input means and that is applied for damage amount appraisal business.

[0122] FIG. 9 is a diagram showing an example of an information structure of the damages appraisal work request information stored in the damages appraisal work request information storage unit. As shown in Figure 9, the damage appraisal service request information stored in the damage appraisal service request information memory unit M01 has the following columns: damage appraisal service request information ID (identification), case name, case classification, case start date, case end date, dispatch area (prefecture), case location (city, ward, town, village, etc.), number of people to be recruited, required qualifications, case description, requester (insurance company ID), request recipient (construction professional ID), and status.

[0123] The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information. The "case name" field contains text information indicating the name of the case, which is the main heading of the damage appraisal service request information.

[0124] The "Case Classification" field contains text information indicating the classification of the damage appraisal service request. The "start date of case" field contains date information indicating the date on which the damage appraisal work should begin.

[0125] The "end date of project" field contains date information indicating the date on which the damage appraisal work should be completed. The "dispatch area (prefecture)" column contains text information indicating the area (prefecture) where the damage appraisal work is carried out.

[0126] The "location of case (city, ward, town, village, or lower)" field contains text information indicating the location of the case (city, ward, town, village, or lower) where the damage appraisal work is carried out. The "Number of people needed" field contains text information indicating the number of people needed to carry out the damage appraisal work.

[0127] The "Required Qualifications" field contains text information indicating the qualifications required to carry out damage appraisal work. The "Case Description" field contains text information that provides a detailed explanation of the damage appraisal business.

[0128] In the "Requester (Insurance Company ID)" field, character information specific to the insurance company information, which is identification information for identifying the insurance company 300 that is the requester requesting the damage amount appraisal service, is set. In addition, the “Requester (Insurance Provider ID)” of the damage amount appraisal service request information stored in the damage amount appraisal service request information memory unit M01 is associated with the “Insurance Provider ID” of the insurance provider information stored in the insurance provider information memory unit M11 described later.

[0129] The "request recipient (architectural expert ID)" field contains character information specific to architectural expert information, which is identification information for identifying the architectural expert 400 who is the request recipient for the damage appraisal work. In addition, the “recipient (architectural expert ID)” of the damage appraisal service request information stored in the damage appraisal service request information memory unit M01 is associated with the “architectural expert ID” of the architectural expert information stored in the architectural expert information memory unit M12 described below. The "status" column contains text information indicating the status of the case regarding the damage appraisal business.

[0130] Specifically, the damage appraisal work request information stored in the damage appraisal work request information memory unit M01 is as follows: damage appraisal work request information ID is "SR001", case name is "EEE", case classification is "damage appraisal", case implementation start date is "2022 / 12 / 02", case implementation end date is "2022 / 12 / 10", dispatch area (prefecture) is "Hokkaido", case location (city / ward / town / village or lower) is "Sapporo City...", number of people wanted is "1", required qualifications are "architect", case description is "none in particular", requester (insurance company ID) is "HG001", requestee (architectural expert ID) is "KS001", and status is "in transaction".

[0131] FIG. 10 is a diagram showing an example of the information structure of the damages appraisal service request communication information stored in the damages appraisal service request communication information storage unit. As shown in Figure 10, the damages appraisal service request communication information stored in the damages appraisal service request communication information memory unit M02 has the following columns: a damages appraisal service request communication information ID column, a damages appraisal service request information ID column, a communication date and time column, a sender column, and a communication content column.

[0132] The "Damage Appraisal Service Request Communication ID" field contains character information specific to the damage appraisal service request communication information, which is identification information for identifying the damage appraisal service request communication information. The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information.

[0133] In addition, the "Damage amount appraisal service request information ID" of the damage amount appraisal service request communication information stored in the damage amount appraisal service request communication information memory unit M02 is associated with the "Damage amount appraisal service request information ID" of the damage amount appraisal service request information stored in the damage amount appraisal service request information memory unit M01.

[0134] The "Date and time of communication" column contains date and time information indicating the date and time when the building expert 400, the insurance company 300, and the administrator of the damage insurance claim appraisal business support device 100 communicated information related to the damage amount appraisal business request.

[0135] The "sender" field contains text information indicating the person who communicated information related to the damage appraisal service request. The "contents of communication" field contains text information indicating the contents of the communication related to the damage appraisal service request.

[0136] Specifically, the damage amount appraisal service request communication information stored in the damage amount appraisal service request communication information memory unit M02 is that the damage amount appraisal service request communication information ID is "SRC001", the damage amount appraisal service request information ID is "SR001", the communication date and time is "2022 / 10 / 30 14:20", the sender is "BBB Construction", and the communication content is "Details of the location of the service...".

[0137] FIG. 11 is a diagram showing an example of an information structure of the damages appraisal business application information stored in the damages appraisal business application information storage unit. As shown in Figure 11, the damage appraisal service application information stored in the damage appraisal service application information memory unit M03 has the following columns: a damage appraisal service application information ID column, a damage appraisal service request information ID column, a building expert information ID column, and a status column.

[0138] The "Damage Appraisal Business Application Information ID" field contains character information specific to the damage appraisal business application information, which is identification information for identifying the damage appraisal business application information. The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information.

[0139] In addition, the “Damage appraisal work request information ID” of the damage appraisal work application information stored in the damage appraisal work application information memory unit M03 is associated with the “Damage appraisal work request information ID” of the damage appraisal work request information stored in the damage appraisal work request information memory unit M01.

[0140] In the "architectural expert information ID" field, character information specific to the architectural expert information, which is identification information for identifying the architectural expert information, is set. In addition, the "architectural expert information ID" of the damage appraisal work application information stored in the damage appraisal work application information memory unit M03 is associated with the "architectural expert information ID" of the architectural expert information stored in the architectural expert information memory unit M12. The "status" column contains text information indicating the status of the case regarding the damage appraisal business.

[0141] Specifically, the damage appraisal service application information stored in the damage appraisal service application information memory unit M03 is that the damage appraisal service application information ID is "SA001", the damage appraisal service request information ID is "SR001", the building expert information ID is "KS001", and the status is "in transaction".

[0142] FIG. 12 is a diagram showing an example of the information structure of the damages appraisal business application communication information stored in the damages appraisal business application communication information storage unit. As shown in Figure 12, the damages appraisal business application communication information stored in the damages appraisal business application communication information memory unit M04 has the following columns: a damages appraisal business application communication information ID column, a damages appraisal business application information ID column, a communication date and time column, a sender column, and a communication content column.

[0143] The "Damage Appraisal Business Application Communication ID" field contains character information specific to the damage appraisal business application communication, which is identification information for identifying the damage appraisal business application communication. The "Damage Appraisal Business Application Information ID" field contains character information specific to the damage appraisal business application information, which is identification information for identifying the damage appraisal business application information.

[0144] In addition, the “Damage Appraisal Service Application Communication Information ID” of the damage appraisal service application communication information stored in the damage appraisal service application communication information memory unit M04 is associated with the “Damage Appraisal Service Application Information ID” of the damage appraisal service application information stored in the damage appraisal service application information memory unit M03.

[0145] The "Date and time of communication" column contains date and time information indicating the date and time when the building expert 400, the insurance company 300, and the administrator of the damage insurance claim appraisal business support device 100 communicated information related to the application for the damage amount appraisal business.

[0146] The "sender" field contains text information indicating the person who communicated information related to the damage appraisal service request. The "contents of communication" field contains text information indicating the contents of the communication related to the application for the damage appraisal business.

[0147] Specifically, the damage appraisal business application communication information stored in the damage appraisal business application communication information memory unit M04 is that the damage appraisal business application communication information ID is "SAC001", the damage appraisal business application information ID is "SA001", the communication date and time is "2022 / 11 / 03 12:45", the sender is "BBB Construction", and the communication content is "Regarding qualified persons...".

[0148] FIG. 13 is a diagram showing an example of an information structure of the damages appraisal work report information stored in the damages appraisal work report information storage unit. As shown in FIG. 13, the damage appraisal work report information stored in the damage appraisal work report information memory unit M05 has the following columns: damage appraisal work report information ID column, damage appraisal work application information ID column, damage appraisal work request information ID column, work start date column, report date column, insurance company name column, architectural expert name column, architectural expert phone number column, work location column, person in charge column, work content column, estimated amount column, notes column, building panoramic photo column, nameplate photo column, address display photo column, photo of the entire building column, photo column showing the extent of the damage, photo column of furniture etc. that caused the damage column, enlarged photo of the extent of the damage column, photo column showing the manufacturer and model number, column for consideration of whether or not insurance repair is required, column for consideration of repair method and scope of repair, and status column.

[0149] The "Damage Appraisal Business Report Information ID" field contains character information specific to the damage appraisal business report information, which is identification information for identifying the damage appraisal business report information. The "Damage Appraisal Business Application Information ID" field contains character information specific to the damage appraisal business application request information, which is identification information for identifying the damage appraisal business application request information.

[0150] In addition, the “Damage Appraisal Business Application Information ID” of the damage appraisal business report information stored in the damage appraisal business report information memory unit M05 is associated with the “Damage Appraisal Business Application Information ID” of the damage appraisal business application information stored in the damage appraisal business application information memory unit M03.

[0151] The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information. In addition, the "Damage appraisal work request information ID" of the damage appraisal work report information stored in the damage appraisal work report information memory unit M05 is associated with the "Damage appraisal work request information ID" of the damage appraisal work request information stored in the damage appraisal work request information memory unit M01.

[0152] The "Business Start Date" field contains date information indicating the date on which the damage appraisal business started. The "Report Date" field contains date information indicating the date on which the damage appraisal report is to be submitted.

[0153] The "Insurance Company Name" field contains text information indicating the insurance company 300 that has been commissioned to carry out the damage appraisal work. The "name of construction expert" field contains text information indicating the construction expert 400 who has been requested to carry out the damage appraisal work.

[0154] The "Construction Expert Telephone Number" field contains text information indicating the telephone number of the construction expert 400 who has been requested to carry out the damage appraisal work. The "work location" field contains text information about the specific location where the damage appraisal work is carried out.

[0155] The "Name of person in charge" field contains text information indicating the name of the construction expert 400 who has been requested to carry out the damage appraisal work. The "Work Content" column contains text information indicating the content of the damage amount appraisal work to be performed by the construction expert 400 who has been requested to perform the damage amount appraisal work.

[0156] The "Estimated Amount" column contains text information indicating the estimated amount of damages estimated by the construction expert 400 upon request for damage appraisal work. The "Notes" column contains text information indicating notes in the damage appraisal business report.

[0157] The "Building Panoramic Photo" field stores image information files of image information in a building panoramic photo required for a damage appraisal business report conducted by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0158] The "Nameplate Photo" field stores image information files of image information in nameplate photos that are necessary for the damage appraisal work report carried out by the building expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0159] The "Address Display Photo" field stores image information files of image information in address display photos required for the damage appraisal business report conducted by the building expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0160] The "Photo of the entire building" field stores an image information file of image information in a photo of the entire building that is required for the damage appraisal work report conducted by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0161] The "photograph showing the extent of damage" field stores image information files of image information in a photograph showing the extent of damage, which is necessary for the damage appraisal work report conducted by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0162] The "photograph of furniture, etc. causing the damage" field stores image information files of image information in the photograph of furniture, etc. causing the damage, which is necessary for the damage amount appraisal work report conducted by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0163] The "Enlarged photo of the damaged area" field stores an image information file of image information in an enlarged photo of the damaged area that is necessary for the damage amount appraisal work report conducted by the building expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0164] The "Photo with manufacturer and product number identifiable" field stores an image information file of image information in a photo with manufacturer and product number identifiable, which is necessary for the damage amount appraisal business report conducted by the construction expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0165] The “Consideration of whether or not the insured property is subject to insurance repair” column contains text information indicating information regarding the consideration of whether or not the insured property is subject to insurance repair in the damage appraisal work report conducted by the building expert 400.

[0166] In the column "Repair method and scope consideration", text information indicating information regarding the consideration of the repair method and scope of the insured property in the damage amount appraisal work report carried out by the architectural expert 400 is set. The "status" column contains text information indicating the status of the case regarding the damage appraisal business report.

[0167] Specifically, the damage appraisal work report information stored in the damage appraisal work report information storage unit M05 has a damage appraisal work report information ID of "SH001", a damage appraisal work application information ID of "SA001", a damage appraisal work request information ID of "SR001", a work start date of "2022 / 12 / 15", a report date of "2022 / 12 / 16", an insurance company name of "AAA Insurance", a building expert name of "BBB Construction", a building expert phone number of "03-****-****", a business location of "Sapporo City, Hokkaido...", and a contact person name of "Yamada The following information is stored: the name of the job is "Taro", the work content is "Estimate of damage", the estimated amount is "blank", notes are "blank", a photo of the entire building is "Image information file 001.jpg", a photo of the nameplate is "Image information file 002.jpg", a photo of the address is "Image information file 003.jpg", a photo of the entire building is "Image information file 004.jpg", a photo in which the extent of the damage can be confirmed is "Image information file 005.jpg", a photo of the furniture etc. that caused the damage is "Image information file 006.jpg", a close-up photo of the extent of the damage is "Image information file 007.jpg", a photo in which the manufacturer and model number can be confirmed is "Image information file 008.jpg", a consideration of whether or not repairs are covered by insurance is "blank", a consideration of the repair method and scope is "blank", and the status is "Estimating damage".

[0168] FIG. 14 is a diagram showing an example of the information structure of the damages appraisal business report communication information stored in the damages appraisal business report communication information storage unit. As shown in Figure 14, the damages appraisal business report communication information stored in the damages appraisal business report communication information memory unit M06 has the following columns: a damages appraisal business report communication information ID column, a damages appraisal business report information ID column, a communication date and time column, a sender column, and a communication content column.

[0169] The "Damage amount appraisal business report communication information ID" field contains character information specific to the damage amount appraisal business report communication information, which is identification information for identifying the damage amount appraisal business report communication information. The "Damage Appraisal Business Report Information ID" field contains character information specific to the damage appraisal business report information, which is identification information for identifying the damage appraisal business report information.

[0170] In addition, the "Damage amount appraisal business report communication information ID" of the damage amount appraisal business report communication information stored in the damage amount appraisal business report communication information storage unit M06 is, It is associated with the "Damage Appraisal Business Report Information ID" of the damage appraisal business report information stored in the damage appraisal business report information storage unit M05.

[0171] The "Date and time of communication" column contains date and time information indicating the date and time when the building expert 400, the insurance company 300, and the administrator of the damage insurance claim appraisal business support device 100 communicated information related to the damage amount appraisal business report.

[0172] The "sender" field contains text information indicating the person who communicated information related to the damage appraisal business report. The "contents of communication" field contains text information indicating the contents of the communication relating to the damage appraisal business report.

[0173] Specifically, the damage appraisal business report communication information stored in the damage appraisal business report communication information memory unit M06 is that the damage appraisal business report communication information ID is "SHC001", the damage appraisal business report information ID is "SH001", the communication date and time is "2022 / 12 / 16 13:46", the sender is "AAA Insurance", and the communication content is "Make the photo clearer...".

[0174] FIG. 15 is a diagram illustrating an example of an information structure of the repair work request information stored in the repair work request information storage unit. As shown in Figure 15, the repair work request information stored in the repair work request information memory unit M07 has the following columns: a repair work request information ID column, a damage amount appraisal work application information ID column, a damage amount appraisal work request information ID column, a repair work start date column, a repair location column, and a repair content column.

[0175] The "Repair Work Request Information ID" field contains character information specific to the repair work request information, which is identification information for identifying the repair work request information. The "Damage Appraisal Business Application Information ID" field contains character information specific to the damage appraisal business application information, which is identification information for identifying the damage appraisal business application information.

[0176] In addition, the “Damage Appraisal Job Application Information ID” of the repair work request information stored in the repair work request information memory unit M07 is associated with the “Damage Appraisal Job Application Information ID” of the damage appraisal job application information stored in the damage appraisal job application information memory unit M03.

[0177] The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information. In addition, the “Damage appraisal work application information ID” of the repair work request information stored in the repair work request information memory unit M07 is associated with the “Damage appraisal work request information ID” of the damage appraisal work request information stored in the damage appraisal work request information memory unit M01.

[0178] The "Repair Work Start Date" field contains date information indicating the date on which repair work should begin. The "Repair Location" field contains text information indicating the specific location for which repair work is requested. The "Repair Details" field contains text information indicating the specific details of the repair work requested.

[0179] Specifically, the repair work request information stored in the repair work request information memory unit M07 is that the repair work request information ID is "RR001", the damage amount appraisal work application information ID is "SA001", the damage amount appraisal work request information ID is "SR001", the repair work start date is "2021 / 12 / 20", the repair area is "roof", and the repair content is "replacement of components".

[0180] FIG. 16 is a diagram illustrating an example of an information structure of the repair work request communication information stored in the repair work request communication information storage unit. As shown in FIG. 16, the repair work request communication information stored in the repair work request communication information memory unit M08 has the following columns: a repair work request communication information ID column, a repair work request information ID column, a communication date and time column, a sender column, and a communication content column.

[0181] The "Repair work request communication ID" field contains character information specific to the repair work request communication, which is identification information for identifying the repair work request communication. The "Repair Work Request Information ID" field contains character information specific to the repair work request information, which is identification information for identifying the repair work request information.

[0182] In addition, the "repair work request information ID" of the repair work request communication information stored in the repair work request communication information memory unit M08 is associated with the "repair work request information ID" of the repair work request information stored in the repair work request information memory unit M07.

[0183] The "Date and time of communication" column contains date and time information indicating the date and time when the building expert 400 communicated information related to the repair work request with the insurance claimant 200, or with the insurance company 300 or the administrator of the property insurance claim appraisal business support device 100.

[0184] The "sender" field contains text information indicating the person who communicated the information related to the repair work request. The "contents of communication" field contains text information indicating the contents of communication related to repair work requests.

[0185] Specifically, the repair work request communication information stored in the repair work request communication information memory unit M08 is that the repair work request communication information ID is "RRC001", the repair work request information ID is "RR001", the communication date and time is "2022 / 12 / 21 17:25", the sender is "BBB Construction", and the communication content is "We have received your repair work request."

[0186] FIG. 17 is a diagram illustrating an example of an information structure of the repair work completion report information stored in the repair work completion report information storage unit. As shown in FIG. 17, the repair work completion report information stored in the repair work completion report information memory unit M09 has the following columns: repair work completion report information ID, damage appraisal service application information ID, damage appraisal service request information ID, damage appraisal service report information ID, repair work request information ID, repair work start date, report date, insurance company name, architectural expert name, architectural expert phone number, business location, person in charge name, work content, billing amount, notes, building panoramic photo, nameplate photo, address photo, photo of the entire building, photo showing the repair scope, enlarged photo of the repair scope, photo showing the manufacturer and model number, and status.

[0187] The "Repair Work Completion Report Information ID" field contains character information specific to the repair work completion report information, which is identification information for identifying the repair work completion report information. The "Damage Appraisal Business Application Information ID" field contains character information specific to the damage appraisal business application information, which is identification information for identifying the damage appraisal business application information.

[0188] In addition, the “Damage Appraisal Job Application Information ID” of the repair work completion report information stored in the repair work completion report information memory unit M09 is associated with the “Damage Appraisal Job Application Information ID” of the damage appraisal job application information stored in the damage appraisal job application information memory unit M03.

[0189] The "Damage Appraisal Service Request Information ID" field contains character information specific to the damage appraisal service request information, which is identification information for identifying the damage appraisal service request information. In addition, the “Damage amount appraisal service request information ID” of the repair work completion report information stored in the repair work completion report information memory unit M09 is associated with the “Damage amount appraisal service request information ID” of the damage amount appraisal service request information stored in the damage amount appraisal service request information memory unit M01.

[0190] The "Damage Appraisal Business Report Information ID" field contains character information specific to the damage appraisal business report information, which is identification information for identifying the damage appraisal business report information. In addition, the “Damage amount appraisal work report information ID” of the repair work completion report information stored in the repair work completion report information memory unit M09 is associated with the “Damage amount appraisal work report information ID” of the damage amount appraisal work report information stored in the damage amount appraisal work report information memory unit M05.

[0191] The "Repair Work Request Information ID" field contains character information specific to the repair work request information, which is identification information for identifying the repair work request information. In addition, the "Repair work request information ID" of the repair work completion report information stored in the repair work completion report information memory unit M09 is associated with the "Repair work request information ID" of the repair work request information stored in the repair work request information memory unit M07.

[0192] The "Repair Work Start Date" field contains date information indicating the date when repair work began. The "Report Date" field contains date information indicating the date on which the completion of the repair work will be reported.

[0193] The "Name of Insurance Company" field contains text information indicating the insurance company 300 that has been commissioned to carry out the repair work. The "Architectural Expert Name" field contains text information indicating the architectural expert 400 who has been commissioned to carry out the repair work.

[0194] The "Architectural Expert Phone Number" field contains text information indicating the telephone number of the architectural expert 400 who has been commissioned to carry out the repair work. The "Work location" field contains text information about the specific location where the repair work will be carried out.

[0195] The "Name of person in charge" field contains text information indicating the name of the architectural expert 400 who has been commissioned to carry out the repair work. The "Work details" field contains text information indicating the details of the restoration work to be carried out by the architectural expert 400 who has been requested to carry out the restoration work.

[0196] The "Amount claimed" field contains text information indicating the amount of repair work to be claimed by the construction expert 400 in response to a request for repair work. The "Notes" column contains text information indicating notes to be added to the repair work completion report.

[0197] The "Building Panoramic Photo" field stores image information files of image information in a building panoramic photo required for a repair work completion report implemented by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0198] The "Nameplate Photo" field stores an image information file of image information in a nameplate photo that is necessary for a repair work completion report implemented by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0199] The "Address Display Photo" field stores image information files of image information in address display photos required for a repair work completion report implemented by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0200] The "Photo of the entire building" field stores an image information file of image information in a photo of the entire building that is required for a repair work completion report implemented by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0201] The "photograph showing the extent of restoration" field stores an image information file of image information in a photograph showing the extent of restoration, which is necessary for the restoration work completion report carried out by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0202] The "Enlarged photo of the restoration area" field stores an image information file of image information in an enlarged photo of the restoration area that is necessary for the restoration work completion report performed by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored.

[0203] The "photograph with identifiable manufacturer and product number" field stores an image information file of image information in a photograph with identifiable manufacturer and product number required for a repair work completion report implemented by the architectural expert 400. Alternatively, character information indicating the location where the image information is stored may be stored. The "status" column contains text information indicating the status of the case regarding the repair work completion report.

[0204] Specifically, the repair work completion report information stored in the repair work completion report information storage unit M09 has a repair work completion report information ID of "RH001", a damage appraisal work application information ID of "SA001", a damage appraisal work request information ID of "SR001", a damage appraisal work report information ID of "SH001", a repair work request information ID of "RR001", a repair work start date of "2022 / 12 / 20", a report date of "2022 / 12 / 21", an insurance company name of "AAA Insurance", a building expert name of "BBB Construction", a building expert phone number of "03-****-****", a business location of "Sapporo City, Hokkaido...", and a person in charge name of "Yamada The following information is stored: the name of the work is "Taro," the work content is "replacement of roof components," the billing amount is "150,000 yen," the notes are "none in particular," the photo of the entire building is "image information file 011.jpg," the photo of the nameplate is "image information file 012.jpg," the photo showing the address is "image information file 013.jpg," the photo of the entire building is "image information file 014.jpg," the photo in which the repair area can be confirmed is "image information file 015.jpg," the enlarged photo of the repair area is "image information file 016.jpg," the photo in which the manufacturer and model number can be confirmed is "image information file 017.jpg," and the status is "report completed."

[0205] FIG. 18 is a diagram showing an example of an information structure of the repair work completion report communication information stored in the repair work completion report communication information storage unit. As shown in Figure 18, the repair work completion report communication information stored in the repair work completion report communication information memory unit M10 has the following columns: a repair work completion report communication information ID column, a repair work completion report information ID column, a communication date and time column, a sender column, and a communication content column.

[0206] The "Repair Work Completion Report Communication ID" field contains character information specific to the repair work completion report communication, which is identification information for identifying the repair work completion report communication. The "Repair Work Completion Report Information ID" field contains character information specific to the repair work completion report information, which is identification information for identifying the repair work completion report information.

[0207] In addition, the "Repair work completion report information ID" of the repair work completion report communication information stored in the repair work completion report communication information memory unit M10 is associated with the "Repair work completion report information ID" of the repair work completion report information stored in the repair work completion report information memory unit M09.

[0208] The "Date and time of communication" column contains date and time information indicating the date and time when the building expert 400 communicated information related to the repair work completion report with the insurance claimant 200, or with the insurance company 300 or the administrator of the property insurance claim appraisal business support device 100.

[0209] The "sender" field contains text information indicating the person who communicated the information related to the repair work completion report. The "contents of communication" field contains text information indicating the contents of communication related to the repair work completion report.

[0210] Specifically, the repair work completion report communication information stored in the repair work completion report communication information memory unit M10 is such that the repair work completion report communication information ID is "RHC001", the repair work completion report information ID is "RH001", the communication date and time is "2022 / 12 / 21 18:30", the sender is "AAA General Insurance", and the communication content is "Report confirmed."

[0211] FIG. 19 is a diagram illustrating an example of an information structure of the insurance provider information stored in the insurance provider information storage unit. As shown in Figure 19, the insurance provider information stored in the insurance provider information memory unit M11 has the following columns: insurance provider information ID column, insurance provider category column, insurance provider name column, insurance provider name in kana column, department name column, person in charge name column, person in charge name in kana column, telephone number column, FAX (facsimile) column, postal code column, address column, URL (Uniform Resource Locator) column, email address column, and password column.

[0212] In the "insurance provider information ID" field, character information specific to the insurance provider information, which is identification information for identifying the insurance provider information, is set. In the “insurance provider classification” column, text information that is classification information for classifying the insurance providers 300 is set.

[0213] In the "Insurance Company Name" field, character information specific to the insurance company is set to identify the insurance company 300. The "Katakana Name of Insurance Company" field contains text information indicating the reading of the insurance company name.

[0214] In the "department name" field, character information specific to the department is set to identify the department in charge within the insurance company 300. In the "Name of person in charge" field, character information specific to the person in charge is set to identify the name of the person in charge at the insurance company 300.

[0215] In the "Katakana Name of Person in Charge" field, character information indicating the furigana name of the person in charge at the insurance company 300 is set. In the "phone number" field, text information indicating the phone number assigned to the insurance company 300 is set. In the "FAX" field, text information indicating the FAX number assigned to the insurance company 300 is set.

[0216] In the "zip code" field, character information indicating a zip code is set as the address information of the insurance company 300. In the "Address" field, text information indicating the address information of the insurance company 300 is set.

[0217] In the "URL" field, text information indicating address information of a website owned by the insurance company 300 is set. In the "email address" field, character information indicating the address information of an email address owned by the insurance company 300 is set.

[0218] The "Password" column contains character information that is set in advance by the insurance company 300 or the administrator of the property insurance claim appraisal business support device 100 and will be used as the insurance company 300's password during the login process performed when using the property insurance claim appraisal business support device 100.

[0219] Specifically, the insurance provider information stored in the insurance provider information memory unit M11 is as follows: insurance provider information ID is "HG001", insurance provider classification is "Corporate", insurance provider name is "AAA General Insurance", insurance provider name in kana is "AAA Insurance", department name is "Tokyo Branch", person in charge name is "Sato Jiro", person in charge name in kana is "SATO JIRO", telephone number is "03-****-****", FAX is "03-****-****", URL is "http: / / www.aaa...", email address is "sato@aaa...", and password is "******".

[0220] FIG. 20 is a diagram illustrating an example of an information structure of the architectural expert information stored in the architectural expert information storage unit. As shown in Figure 20, the architectural expert information stored in the architectural expert information memory unit M12 has the following columns: architectural expert information ID column, architectural expert category column, architectural expert name column, architectural expert name in kana column, department name column, person in charge name column, person in charge name in kana column, telephone number column, FAX column, postal code column, address column, URL column, email address column, and password column.

[0221] In the "architectural expert information ID" field, character information unique to the architectural expert information, which is identification information for identifying the architectural expert information, is set. In the "architectural expert classification" field, character information that is classification information for classifying the architectural experts 400 is set.

[0222] In the "Architecture Expert Name" field, character information specific to the architecture expert is set to identify the architecture expert 400. In the "Architecture Expert Name Kana" field, character information indicating the reading of the architecture expert name is set.

[0223] In the "department name" field, department-specific character information is set to identify the department in charge of the architectural expert 400. In the "Name of person in charge" field, character information specific to the person in charge is set to identify the name of the architectural expert 400 in charge.

[0224] In the "Katakana Name of Person in Charge" field, character information indicating the furigana name of the construction expert 400 is set. In the "phone number" field, text information indicating the phone number assigned to the construction professional 400 is set. In the "FAX" field, text information indicating the FAX number assigned to the construction expert 400 is set.

[0225] In the "zip code" field, character information indicating a zip code is set as the address information of the construction professional 400. In the "Address" field, text information indicating the address information of the construction expert 400 is set.

[0226] In the "URL" field, character information indicating address information of a website or the like owned by the architectural expert 400 is set. In the "email address" field, character information indicating the address information of the email address owned by the architectural expert 400 is set.

[0227] The "Password" column contains character information that is set in advance by the building expert 400 or the administrator of the property insurance claim appraisal business support device 100 and will be used as the insurance company 300's password during the login process performed when using the property insurance claim appraisal business support device 100.

[0228] Specifically, the architectural expert information stored in the architectural expert information memory unit M12 is: architectural expert information ID is "KS001", architectural expert classification is "Corporate", architectural expert name is "BBB Construction", architectural expert name in kana is "BBB Kensetsu", department name is "Tokyo Restoration Division", person in charge is "Yamada Taro", person in charge name in kana is "Yamada Taro", telephone number is "03-****-****", FAX is "03-****-****", URL is "http: / / www.bbb...", email address is "yamada@bbb...", and password is "******".

[0229] FIG. 21 is a diagram showing an example of a state in which an input screen for requesting damage amount appraisal work information is displayed on a terminal device owned by an insurance company. As shown in FIG. 21, the damage appraisal service request information input screen 320 displayed on the terminal device 310 owned by the insurance company 300 includes a title display field 321, a case name input field 322, a case classification input field 323, a case start date and end date input field 324, a dispatch area input field 325, a case location input field 326, a number of people to be recruited input field 327, a required qualifications input field 328, a case description input field 329, a registration button BTN11, and a back button BTN12.

[0230] The title display field 321 is a display field for displaying the title of the damage appraisal service request information input screen 320, and the title "Damage appraisal service request information registration" is displayed as the title indicating the screen for registering damage appraisal service request information.

[0231] The case name input field 322 is used to input text information indicating the name of the case, which is a main heading of the damage amount appraisal service request information. The case classification input field 323 is used to input text information indicating the classification of the damage amount appraisal service request.

[0232] The case implementation start date and end date input field 324 is for inputting date information indicating the date on which the damages appraisal work should start and the date on which the damages appraisal work should end.

[0233] The dispatch area input field 325 is for inputting text information indicating the area (prefecture) where the damage amount appraisal business is carried out. The case location input field 326 is for inputting text information indicating the case location (at a city, ward, town, or village level) where the damage amount appraisal business is carried out.

[0234] The number of people required input field 327 is used to input text information indicating the number of people required to carry out the damage amount adjustment business. The required qualifications input field 328 is for inputting text information indicating the qualifications required to carry out the damage amount appraisal business. The case description input field 329 is for inputting text information showing a detailed description of the damages appraisal business.

[0235] The registration button BTN11 is an execution button for registering the damage amount appraisal service request information in the damage insurance claim adjustment business support device 100. When the insurance company 300 presses the registration button BTN11, the damage amount appraisal service request information entered in each input field is transmitted to the damage insurance claim adjustment business support device 100, and the damage amount appraisal service request information receiving means 110 provided in the damage insurance claim adjustment business support device 100 receives the transmitted damage amount appraisal service request information, thereby registering the damage amount appraisal service request information in the damage insurance claim adjustment business support device 100.

[0236] The back button BTN12 is an execution button for returning to another screen operated by the insurance company 300. When the insurance company 300 presses the back button BTN12, for example, a damage amount appraisal business request information list screen is displayed, which displays a list of damage amount appraisal business request information registered by the insurance company 300.

[0237] FIG. 22 is a diagram showing an example of a state in which a home screen is displayed on a terminal device owned by an architectural expert. As shown in FIG. 22, the home screen 420 displayed on the terminal device 410 owned by the architectural professional 400 includes a title display field 421, a task display field 422, a case search button BTN14, a submitted case display button BTN15, a transaction history display button BTN16, and a member information display button BTN17.

[0238] The title display field 421 is a display field for displaying the title of the home screen 420, and displays the title "Home Screen" as the title indicating the home screen 420 operated by the construction expert 400.

[0239] The task display field 422 is a list screen for displaying tasks to be performed by the architectural expert 400. In the task display field 422, the task content and the name of each case are displayed.

[0240] A confirmation button BTN13 is displayed for each task displayed in the task display field 422. The confirmation button BTN13 is an execution button that enables the construction expert 400 to confirm details of the case linked to the corresponding task. When the construction expert 400 presses the confirmation button BTN13, a screen showing details of the case related to the corresponding task is displayed.

[0241] The case search button BTN14 is an execution button for displaying a screen for searching for damage amount appraisal business request information registered in the insurance claim appraisal business support device 100. When the construction expert 400 presses the case search button BTN14, a search screen for searching damage amount appraisal business request information and extracting any case is displayed.

[0242] The applied-for case display button BTN15 is for displaying cases for which the architectural expert 400 has applied, from among the damage amount appraisal business request information registered in the insurance claim appraisal business support device 100. When the architectural expert 400 presses the applied-for case display button BTN15, a list is displayed in which the damage amount appraisal business request information for which the architectural expert 400 has applied is extracted.

[0243] The transaction history display button BTN16 is for displaying transaction history related to the damage amount appraisal business request information registered in the insurance claim appraisal business support device 100. When the construction expert 400 presses the transaction history display button BTN16, information on transactions made by the construction expert 400 in the damage amount appraisal business request information is displayed as a list.

[0244] The member information display button BTN17 is for displaying information about the construction expert 400, which is member information registered in the insurance claim appraisal business support device 100. When the construction expert 400 presses the member information display button BTN17, registered information about the construction expert 400 who pressed the member information display button BTN17 is displayed.

[0245] FIG. 23 is a diagram showing an example of a state in which a list of cases is displayed on a terminal device owned by a construction professional. As shown in FIG. 23, a case list screen 430 displayed on a terminal device 410 owned by an architectural professional 400 includes a title display field 431 and a case list display field 432 .

[0246] The title display field 431 is a display field for displaying the title of the case list screen 430, and displays the title "Case List" as a title indicating a list of damage amount appraisal service request information displayed for application by the architectural expert 400, a list of damage amount appraisal service request information extracted by the search criteria set by the architectural expert 400, etc.

[0247] The case list display section 432 is a list screen for displaying damage amount appraisal service request information to which the construction expert 400 should apply, or damage amount appraisal service request information extracted according to search conditions set by the construction expert 400 .

[0248] The case list display field 432 displays the case name, case category, case start date, case end date, dispatch area, case location, and number of people being recruited for each case. A detail display button BTN18 is displayed for each case displayed in the case list display field 432, and the detail display button BTN18 is an execution button that enables the construction expert 400 to check the details of the corresponding case.

[0249] FIG. 24 is a diagram showing an example of a case search screen displayed on a terminal device owned by an architectural professional. As shown in FIG. 24(A), a case search screen 440 displayed on a terminal device 410 owned by an architectural professional 400 includes a title display field 441, a case list display field 442, a details display button BTN19, and a search item display button BTN20.

[0250] The title display field 441 is a display field for displaying the title of the case search screen 440, and displays the title "Case Search" as a title indicating a screen that displays the results extracted based on the search conditions set by the architectural expert 400.

[0251] The case list display section 442 is a list screen for displaying damage appraisal work request information extracted based on the search conditions set by the construction expert 400. A detail display button BTN19 is displayed for each case displayed in the case list display field 442, and the detail display button BTN19 is an execution button that enables the construction expert 400 to check the details of the corresponding case.

[0252] The search item display button BTN20 is an execution button for displaying a screen for setting each item of the search conditions set by the construction expert 400 in order to extract damage amount appraisal business request information. When the construction expert 400 presses the search item display button BTN20, the case search item display screen 44F in FIG. 24(B) is displayed.

[0253] As shown in FIG. 24(B), a case search item display screen 44F displayed on the terminal device 410 owned by the construction professional 400 includes a title display field 44F1, a search condition input field 44F2, a clear button BTN21, and a search button BTN22.

[0254] The title display field 44F1 is a display field for displaying the title of the case search item display screen 44F, and displays the title "Search Item Display" as a title indicating the input screen for search conditions set by the architectural expert 400, etc.

[0255] The search condition input field 44F2 is for inputting search conditions set by the architectural expert 400, and includes, for example, a case name condition input field, a case classification condition input field, a case start date and case end date condition input field, a dispatch area condition input field, a case location condition input field, and a recruitment number condition input field.

[0256] The clear button BTN21 is for initializing the conditions entered in the search condition input field 44F2. When the construction expert 400 presses the clear button BTN21, the conditions entered in the search condition input field 44F2 are initialized.

[0257] The search button BTN22 is an execution button for extracting damage amount appraisal service request information based on the conditions entered in the search condition input field 44F2. When the construction expert 400 presses the search button BTN22, damage amount appraisal service request information that matches the search conditions is displayed in the case list display field 442 in FIG. 24(A).

[0258] FIG. 25 is a diagram showing an example of a case details screen displayed on a terminal device owned by a construction professional. As shown in FIG. 25, a case details screen 450 displayed on a terminal device 410 owned by an architectural professional 400 includes a title display field 451, a case details display field 452, an apply button BTN23, and a back button BTN24.

[0259] The title display field 451 is a display field for displaying the title of the case details screen 450, and displays the title "Case Details" as a title indicating details of the damage appraisal service request information displayed for the architectural expert 400 to apply.

[0260] The case details display field 452 is a screen for displaying details of the damage amount appraisal business request information to which the construction expert 400 should apply. The case details display field 452 displays the case name, case classification, case start date and end date, dispatch area, case location, number of people being recruited, required qualifications, and case description of the case selected by the architectural expert 400.

[0261] The apply button BTN23 is an execution button for registering a record of the construction expert 400 applying for a damage adjustment business in response to the damage amount appraisal business request information registered in the damage insurance claim appraisal business support device 100.

[0262] When the architectural expert 400 presses the registration button BTN11, damage amount appraisal work application information, which is information that the architectural expert 400 has applied for the case displayed on the case details screen 450, is sent to the damage insurance claim appraisal work support device 100, and the damage amount appraisal work request information is registered in the damage insurance claim appraisal work support device 100 by the damage amount appraisal work application information receiving means 120 provided in the damage insurance claim appraisal work support device 100 accepting the sent damage amount appraisal work request information.

[0263] The back button BTN24 is an execution button for returning to another screen operated by the architectural expert 400. When the architectural expert 400 presses the back button BTN12, for example, a damage amount appraisal business request information list screen is displayed, which displays a list of damage amount appraisal business request information to which the architectural expert 400 applies.

[0264] FIG. 26 is a diagram showing an example of a screen displaying a list of applied projects on a terminal device owned by an architectural professional. As shown in FIG. 26, the applied case list screen 460 displayed on the terminal device 410 owned by the architectural professional 400 includes a title display field 461, a case list display field 462, an applied case extract display button BTN26, an in-transaction case extract display button BTN27, a completed transaction case extract display button BTN28, a cancelled transaction case extract display button BTN29, a failed transaction case extract display button BTN30, and a search item display button BTN31.

[0265] The title display field 441 is a display field for displaying the title of the applied-for case list screen 460, and displays the title "Applied-for case list" as the title indicating a screen that displays the results extracted based on the status search conditions set by the architectural expert 400.

[0266] Depending on the status search conditions set by the architectural expert 400, the display can be changed to include a "list of cases currently being applied for," a "list of cases in progress," a "list of cases where the transactions have been completed," a "list of cases where the transactions have been cancelled," and a "list of cases where the transactions did not go through."

[0267] A detail display button BTN25 is displayed for each case displayed in the case list display field 462. The detail display button BTN25 is an execution button that enables the construction expert 400 to check the details of the corresponding case.

[0268] The open job extraction display button BTN26 is an execution button for displaying a list of damage appraisal service request information for which the architectural expert 400 has applied in the job list display field 462. When the architectural expert 400 presses the open job extraction display button BTN26, a list of damage appraisal service request information for which the architectural expert 400 has applied is displayed in the job list display field 462.

[0269] The active case extraction display button BTN27 is an execution button for displaying a list of damage appraisal service request information for which the architectural expert 400 is currently trading in the case list display field 462. When the architectural expert 400 presses the active case extraction display button BTN26, a list of damage appraisal service request information for which the architectural expert 400 is currently trading is displayed in the case list display field 462.

[0270] The completed case extraction display button BTN28 is an execution button for displaying a list of damage appraisal service request information for which transactions by the architectural expert 400 have been completed in the case list display field 462. When the architectural expert 400 presses the open case extraction display button BTN26, a list of damage appraisal service request information for which transactions by the architectural expert 400 have been completed is displayed in the case list display field 462.

[0271] The transaction cancelled case extract display button BTN29 is an execution button for displaying in the case list display field 462 a list of damage appraisal service request information for which a transaction has been cancelled by the construction expert 400. When the construction expert 400 presses the open case extract display button BTN26, a list of damage appraisal service request information for which a transaction has been cancelled by the construction expert 400 is displayed in the case list display field 462.

[0272] The unsuccessful transaction case extraction display button BTN30 is an execution button for displaying a list of damage appraisal service request information for which the architectural expert 400's transaction was unsuccessful in the case list display field 462. When the architectural expert 400 presses the open case extraction display button BTN26, a list of damage appraisal service request information for which the architectural expert 400's transaction was unsuccessful is displayed in the case list display field 462.

[0273] The search item display button BTN31 is an execution button for displaying a screen for setting each item of the search conditions set by the construction expert 400 in order to extract damage amount appraisal business request information. When the construction expert 400 presses the search item display button BTN20, the case search item display screen 44F in Fig. 24(B) is displayed, and the case list displayed in the case list display field 462 can be extracted by the search conditions.

[0274] FIG. 27 is a diagram showing an example of a screen showing details of an applied job displayed on a terminal device owned by an architectural professional. As shown in FIG. 27(A), an applied case details screen 470 displayed on a terminal device 410 owned by an architectural expert 400 includes a title display field 471, a task display field 472, a case details display field 473, a comment input field 474, a file attachment button BTN33, a send button BTN34, a chat confirmation button BTN35, and a job completion report button BTN36.

[0275] The title display field 471 is a display field for displaying the title of the applied case details screen 470, and the title "Applied Case Details" is displayed as the title indicating a screen that displays details of the damage appraisal service request information applied for by the architectural expert 400.

[0276] The task display field 472 is a list screen for displaying tasks to be performed by the construction specialist 400. In the task display field 472, the task contents related to the displayed case are displayed.

[0277] A confirmation button BTN32 is displayed for each task displayed in the task display field 472. The confirmation button BTN32 is an execution button that enables the construction expert 400 to confirm the details of the corresponding task.

[0278] The case details display field 473 is a screen for displaying details of the damage appraisal business request information applied for by the construction expert 400 . The case details display field 473 displays the case name, case category, case start date and case end date, dispatch area, case location, number of people being recruited, required qualifications, and case description of the case for which the architectural expert 400 has applied.

[0279] The comment input field 474 is for inputting a comment to be sent to the insurance company 300 that has requested the damage amount appraisal work applied for by the construction expert 400 or to the administrator of the damage insurance money appraisal work support device 100 .

[0280] The file attachment button BTN33 is an execution button for attaching files such as photos and videos to communicate with the insurance company 300 that has requested the damage appraisal work applied for by the building expert 400, or with the administrator of the damage insurance appraisal work support device 100.

[0281] When the architectural expert 400 presses the file attachment button BTN33, a pop-up for selecting a file to be sent is displayed, and when the architectural expert 400 selects an arbitrary file, the file is attached.

[0282] The send button BTN34 is an execution button for sending files and comments to communicate with the insurance company 300 that has requested the damage amount appraisal work applied for by the building expert 400, or with the administrator of the damage insurance claim appraisal work support device 100.

[0283] When the construction expert 400 presses the send button BTN34, the file attached by operating the file attachment button BTN33 or the comment entered in the comment input field 474 is sent to the damage insurance claim appraisal business support apparatus 100.

[0284] The chat confirmation button BTN35 is an execution button for confirming the history of chats that the construction expert 400 has communicated with the insurance company 300 or the administrator of the damage insurance claim appraisal business support device 100. When the construction expert 400 presses the chat confirmation button BTN35, a chat display screen 47C in FIG. 27(B) is displayed.

[0285] The job completion report button BTN36 is an execution button for the construction expert 400 to submit a job report for the damage appraisal job request whose transaction has been decided by the insurance company 300. Note that in FIG. 27, the job completion report button BTN36 is disabled because the damage appraisal job request has already been applied for.

[0286] As shown in FIG. 27(B), a chat display screen 47C displayed on the terminal device 410 owned by the construction expert 400 includes a chat history display field 47C1, a comment input field 47C2, a file attachment button BTN37, and a send button BTN38.

[0287] The chat history display field 47C1 is for displaying history information of chats that the construction expert 400 has had with the insurance company 300 or the administrator of the damage insurance claim appraisal business support device 100.

[0288] The chat history display field 47C1 displays the chat history related to the case for which the architectural expert 400 pressed the chat confirmation button BTN35, and displays the comment sending date and time information, the sender, the communication contents, and the attached file information.

[0289] The comment input field 47C2 is for inputting a comment to be sent to the insurance company 300 that has requested the damage amount appraisal work applied for by the building expert 400 or to the administrator of the damage insurance money appraisal work support device 100.

[0290] The file attachment button BTN37 is an execution button for attaching files such as photos and videos to communicate with the insurance company 300 that has requested the damage appraisal work applied for by the building expert 400, or with the administrator of the damage insurance appraisal work support device 100.

[0291] The send button BTN38 is an execution button for sending files and comments to communicate with the insurance company 300 that has requested the damage appraisal work applied for by the building expert 400, or with the administrator of the damage insurance claim appraisal work support device 100.

[0292] FIG. 28 is a diagram showing an example of a state in which a detailed screen of a submitted job for which a transaction has been decided is displayed on a terminal device held by a construction professional. Fig. 28(A) is almost the same as Fig. 27(A), so the same components as those in Fig. 27(A) are denoted by the same reference numerals and the description thereof will be omitted where appropriate.

[0293] The Report Work Completion button BTN36 is an execution button that allows the building expert 400 to submit a work report for a damage appraisal work request whose transaction has been decided by the insurance company 300. In Fig. 28, the Report Work Completion button BTN36 is enabled because the damage appraisal work request has been decided and submitted. When the building expert 400 presses the Report Work Completion button BTN36, the Work Completion Report confirmation screen 47E in Fig. 27(B) is displayed.

[0294] As shown in FIG. 28(B), the work completion report confirmation screen 47E includes a work completion report creation button BTN39 and a back button BTN40. The Create Job Completion Report button BTN39 is an execution button for transitioning to a screen for creating a job completion report, which is damage amount appraisal job report information. When the building expert 400 presses the Create Job Completion Report button BTN39, the Job Completion Report screen is displayed.

[0295] The back button BTN40 is an execution button for returning to the applied for job details screen 470 for which the transaction has been confirmed in Fig. 28(A) When the architectural expert 400 presses the back button BTN40, the applied for job details screen 470 for which the transaction has been confirmed is displayed.

[0296] FIG. 29 is a diagram showing an example of a state in which an input screen for a task completion report, which is damage amount appraisal task report information, is displayed on a terminal device held by a construction expert. As shown in FIG. 29, the job completion report input screen 480 displayed on the terminal device 410 owned by the architectural expert 400 includes a title display field 481, a job start date input field 482, a report date input field 483, a client company name input field 484, an architectural expert name input field 485, an architectural expert phone number input field 486, a work location input field 487, a person in charge name input field 488, a work content input field 489, an estimated amount input field 48A, a file attachment button BTN41, a notes input field 48B, and a next button BTN42.

[0297] The title display field 381 is a display field for displaying the title of the business completion report input screen 480, which is the damage amount appraisal business report information, and the title "Business Completion Report Creation" is displayed as the title indicating the screen for registering the damage amount appraisal business report information.

[0298] The business start date input field 482 is for inputting date information indicating the date on which the damage amount appraisal business started. The report date input field 483 is for inputting date information indicating the date on which the damage amount appraisal service is to be reported.

[0299] The requesting company name input field 484 is for inputting the name information of the insurance company 300 that has requested the damage amount appraisal work and the administrator of the damage insurance claim appraisal work support device 100 . The construction expert name input field 485 is for inputting the construction expert name information of the construction expert 400 who performed the damage amount appraisal service.

[0300] The business location input field 487 is for inputting text information indicating the location where the damage amount appraisal business is carried out. The person in charge name input field 488 is used to input the name information of the construction expert 400 who will carry out the damage amount appraisal work.

[0301] The work content input field 489 is for inputting information on the work carried out in carrying out the damage amount appraisal business. The estimated amount input field 48A is for inputting estimated amount information calculated as a result of carrying out a damage amount appraisal service.

[0302] The file attachment button BTN41 is an execution button for attaching files such as photos and videos required for submitting a damage appraisal work completion report. The remarks input field 48B is for inputting remarks to be included in the damages appraisal work completion report.

[0303] The next button BTN42 is an execution button for displaying a business completion report confirmation screen for confirming the information entered on the business completion report input screen 480 before transmitting it to the damage insurance claim appraisal business support device 100. When the construction expert 400 presses the next button BTN42, a business completion report confirmation screen is displayed on which the information entered on the business completion report input screen 480 is displayed.

[0304] FIG. 30 is a diagram showing an example of a state in which a task completion report confirmation screen is displayed on a terminal device owned by a construction professional. As shown in FIG. 30, a task completion report confirmation screen 490 displayed on a terminal device 410 owned by a construction expert 400 includes a title display field 491, a report content display field 492, a submit button BTN43, and a correction button BTN44.

[0305] The title display field 491 is a display field for displaying the title of the work completion report confirmation screen 490, and displays the title "Confirmation of Work Completion Report Creation" as a title indicating a screen that displays information to be confirmed before submitting the report contents of the damage appraisal work performed by the architectural expert 400.

[0306] The report content display field 492 is for displaying the report content of the damage amount appraisal work carried out by the construction expert 400 . The report content display field 492 displays the damage appraisal work report information entered by the architectural expert 400 on the work completion report input screen 480, including the start date of the work, the report date, the name of the client company, the name of the architectural expert, the architectural expert's telephone number, the work location, the name of the person in charge, the work content, the estimated amount, any attached files, and any notes.

[0307] The submit button BTN43 is an execution button for transmitting the damage amount appraisal work report information created by the building expert 400 to the damage insurance claim appraisal work support device 100. When the construction expert 400 presses the send button BTN 38 , the contents displayed in the report contents display field 492 are sent to the insurance claim appraisal business support apparatus 100 .

[0308] The edit button BTN44 is an execution button for modifying the damage appraisal business report information created by the building expert 400. When the building expert 400 presses the edit button BTN44, a business completion report input screen 480 is displayed to display the contents displayed in the report content display field 492.

[0309] FIG. 31 is a diagram showing an example of a state in which a home screen is displayed on a portable terminal device owned by a construction professional. Except for the terminal medium on which the display is displayed, Fig. 31 is almost the same as Fig. 22. For this reason, the same components as Fig. 22 are denoted by the same reference numerals and the description thereof will be omitted where appropriate.

[0310] As shown in FIG. 31, a home screen 420 displayed on a portable terminal device 410, such as a smartphone, owned by an architectural professional 400 includes a title display field 421, a task display field 422, a case search button BTN14, a submitted case display button BTN15, a transaction history display button BTN16, and a member information display button BTN17.

[0311] FIG. 32 is a diagram showing an example of a case search screen displayed on a portable terminal device owned by a construction professional. Except for the terminal medium on which the display is displayed, Fig. 32 is almost the same as Fig. 24. For this reason, the same components as those in Fig. 24 are denoted by the same reference numerals and the description thereof will be omitted where appropriate.

[0312] As shown in FIG. 32, a case search screen 440 displayed on a terminal device 410 owned by an architectural professional 400 includes a title display field 441, a case list display field 442, a details display button BTN19, and a search item display button BTN20.

[0313] FIG. 33 is a diagram showing an example of a screen showing details of an applied job displayed on a mobile terminal device owned by a construction professional. Except for the terminal medium on which the display is different, Fig. 33 is almost the same as Fig. 27 and Fig. 28. For this reason, the same reference numerals are used for components almost the same as Fig. 27 and Fig. 28, and the description thereof will be omitted as appropriate.

[0314] As shown in FIG. 33, applied case details screen 470 displayed on terminal device 410 owned by architectural expert 400 includes a title display field 471, a task display field 472, a case details display field 473 (not shown here), a comment input field 474 (not shown here), a file attachment button BTN33 (not shown here), a send button BTN34 (not shown here), a chat confirmation button BTN35, a job completion report button BTN36, and a video call button BTN45.

[0315] The video call button BTN45 is an execution button for starting a video call to communicate with the insurance company 300 that has requested the damage amount appraisal work applied for by the construction expert 400, or with the administrator of the damage insurance claim appraisal work support device 100. The video call button BTN45 can be enabled only when the terminal device 410 owned by the construction expert 400 has a camera, microphone, and other functions.

[0316] By pressing the video call button BTN45, the construction expert 400 can start a video call with the insurance company 300 related to the damage amount appraisal business report information displayed on the applied case details screen 470, or with the administrator of the damage insurance claim appraisal business support device 100.

[0317] Alternatively, URL information for starting a video call or online conference can be sent to the insurance company 300 related to the damage amount appraisal business report information displayed on the applied case details screen 470, or to the administrator of the damage insurance claim appraisal business support device 100.

[0318] FIG. 34 is a diagram showing an example of a chat display screen displayed on a mobile terminal device owned by a construction expert. Except for the terminal medium on which the display is different, Fig. 34 is almost the same as Fig. 27. For this reason, the same components as Fig. 27 are denoted by the same reference numerals and the description thereof will be omitted where appropriate.

[0319] As shown in FIG. 34, a chat display screen 47C displayed on a portable terminal device 410, such as a smartphone, owned by an architectural expert 400 includes a chat history display section 47C1, a comment input section 47C2, a file attachment button BTN33 (not shown here), and a send button BTN34 (not shown here).

[0320] FIG. 35 is a diagram showing an example of a video call screen displayed on a mobile terminal device owned by a construction professional. As shown in FIG. 35, a video call screen 47V displayed on a portable terminal device 410 such as a smartphone owned by a construction professional 400 includes a caller's side video display section 47V1 and a counterpart's side video display section 47V2.

[0321] For example, the caller, such as the insurance company 300, the insurance claimant 200, or the administrator of the damage insurance claim appraisal business support device 100, and the other party, the building expert 400, can confirm the location of damage while checking the image displayed on each other's portable terminal device 410. This allows the damage appraisal business to be carried out quickly.

[0322] In addition, in Figures 21 to 35, an example has been described in which the architectural expert 400 performs damage appraisal work based on damage appraisal work request information and the architectural expert 400 performs a damage appraisal work report, but by changing the display content displayed on the terminal device 410, the architectural expert 400 can perform repair work based on repair work request information and the architectural expert 400 can perform a repair work completion report.

[0323] As described above, in the damage insurance claim appraisal business support device 100 of this embodiment, the construction expert 400, who is a construction expert, can directly appraise the amount of damage to the insured property of the insurance claimant 200. Therefore, the damage insurance claim can be determined accurately and quickly.

[0324] In addition, inflated claims for insurance benefits can be prevented because the construction expert 400 directly receives the damage amount appraisal work from the insurance company 300. This prevents the burden on the insurance claimant 200 who has suffered damage from increasing, and inflated claims for insurance benefits can be prevented, allowing insurance benefits to be determined accurately and quickly. [Explanation of symbols]

[0325] 100 Insurance claim appraisal business support device 110 Damage amount appraisal business request information receiving means 120 Means for accepting application information for damage appraisal services 130 Transaction decision information notification means 140 Damage Appraisal Business Report Information Receipt Means 150 Means for reporting information on loss appraisal work 160 Repair work request information receiving means 170 Repair work request information notification means 180 Means for receiving repair work completion report information 190 Repair work completion report information notification means 200 Insurance claimant 210 Terminal Equipment 300 Insurance companies 310 Terminal Equipment 400 Architectural Professionals 410 Terminal Equipment 500 Network D. Trading Decision Method M Information storage means

Claims

1. In a non-life insurance claim appraisal business support device that supports the business of determining non-life insurance claims, a damage amount appraisal service request information receiving means for receiving damage amount appraisal service request information which is information requesting an insurance company that has received a damage report from a claimant who has suffered a loss to appraise the amount of damage; a damages appraisal service application information receiving means for receiving damages appraisal service application information, which is information submitted by architectural experts in response to a call for damages appraisal services, which is a service of appraising damages for the damages appraisal service request information received by the damages appraisal service request information receiving means; a damages appraisal business report information receiving means for receiving a damages appraisal business report, which is a report on the damages appraisal business by a selected architectural expert, from among the damages appraisal business application information received by the damages appraisal business application information receiving means; A damage insurance claim appraisal business support device comprising:

2. The damage amount appraisal business report information receiving means includes: a damage amount appraisal business report related information communication unit for receiving and exchanging information with the construction expert related to the execution of the damage amount appraisal business; 2. The damage insurance claim appraisal business support device according to claim 1, further comprising:

3. The communication by the Damage Appraisal Business Report Related Information Communication Department shall be as follows: Video information that communicates with the architectural expert in real time; 3. The damage insurance claim appraisal business support device according to claim 2,

4. The communication by the Damage Appraisal Business Report Related Information Communication Department shall be as follows: The information is text information for communicating with the architectural expert in real time via text; 3. The damage insurance claim appraisal business support device according to claim 2,

5. a damages appraisal business report information notifying means for notifying the insurance claimant or the insurance company of the damages appraisal business report received by the damages appraisal business report information receiving means, The damage amount appraisal business report information receiving means includes: a damages appraisal basis information receiving unit that receives damages appraisal basis information that is the basis for the damages appraisal, The damages appraisal business report notified by the damages appraisal business report information notifying means is The damage amount appraisal basis information includes the damage amount appraisal basis information received by the damage amount appraisal basis information receiving unit; 2. The damage insurance claim appraisal business support device according to claim 1,

6. a repair work request information receiving means for receiving a request for repair work for the damage from the insurance claimant in response to the damage amount appraisal work report notified by the damage amount appraisal work report information notifying means; a repair work request information notifying means for notifying the building expert of a request for repair work for the damage made by the insurance claimant and received by the repair work request information receiving means; 6. The damage insurance claim appraisal business support device according to claim 5, further comprising:

7. a restoration work completion report information receiving means for receiving a restoration work completion report which is a report that the restoration work request notified by the restoration work request information notifying means has been completed by the architectural expert; a repair work completion report information notifying means for notifying the insurance claimant or the insurance company of the repair work completion report received by the repair work completion report information receiving means; 7. The damage insurance claim appraisal business support device according to claim 6, further comprising:

8. In a method for supporting insurance claim appraisal work that supports insurance claim determination work, a step of receiving, by a damage amount appraisal service request information receiving means, information requesting a damage amount appraisal service by an insurance company that has received a damage report from a claimant who has suffered a loss; A step of receiving, by a damage amount appraisal business application information receiving means, information on application for damage amount appraisal business, which is information on application by a construction expert for a damage amount appraisal business, which is a business of appraising the amount of damage for the damage amount appraisal business request information received by the damage amount appraisal business request information receiving means; A step of receiving, by a damage appraisal business report information receiving means, a damage appraisal business report which is a report on the damage appraisal business by a selected architectural expert from among the damage appraisal business application information received by the damage appraisal business application information receiving means; A non-life insurance claim appraisal business support method comprising:

9. In the insurance claim appraisal support program, which supports the determination of insurance claims, Computer, a damage amount appraisal service request information receiving means for receiving damage amount appraisal service request information which is information requesting an insurance company that has received a damage report from a claimant who has suffered damage to appraise the amount of damage; a damage amount appraisal business application information receiving means for receiving damage amount appraisal business application information, which is information applied for by a construction expert in response to a call for damage amount appraisal business, which is a business of appraising the amount of damage for the damage amount appraisal business request information received by the damage amount appraisal business request information receiving means; a damages appraisal business report information receiving means for receiving a damages appraisal business report, which is a report on the damages appraisal business by a selected architectural expert, from among the damages appraisal business application information received by the damages appraisal business application information receiving means; A damage insurance claim appraisal business support program characterized by functioning as:

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