Working sharing system

Abstract

To provide a working sharing system for allowing a third party other than an employee to support a work in a shop providing food and drink.SOLUTION: A working sharing system for sharing a part of a work content of an employee in a shop (restaurant) that provides predetermined service for a customer with a specific person other than the employee, includes: a personal information recording unit that records personal information on the specific person; a shift management unit that manages the number of workers, work contents and work times at least required for the work contents shared with the specific person; a work execution management unit that manages execution of a work managed for a shift by the specific person; and a privilege giving management unit that gives a privilege to receive certain service provided in the shop as a reward to the specific person.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] This technology relates to a working sharing system, and in particular to a working sharing system that enables third parties other than employees to provide operational support in establishments that serve food and beverages. [Background technology]

[0002] Conventionally, there have been systems for managing and evaluating the working conditions of employees in restaurants and other establishments that serve customers, particularly those actions that are effective in increasing sales and improving customer turnover, such as lowering prices and taking additional orders, as described in the following prior art documents. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 3962704 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the prior art documents mentioned above are limited to managing the working status of employees and do not take into consideration the possibility of third parties other than employees, such as former employees or customers, providing support for business operations.

[0005] Japan is facing a declining birthrate and an aging population, and it is expected that single-person households will account for 40% of all households by 2040 (Ministry of Internal Affairs and Communications data for 2022). Medical research has revealed that eating alone has a negative impact on health, and fostering social capital is becoming essential to realizing a society with long and healthy lives.

[0006] Restaurants, which aim to eliminate eating alone and contribute to the development of social capital, are facing labor shortages due to the declining birthrate, as well as rising material costs and rising labor costs due to high prices, making it difficult for them to continue using healthy, high-quality ingredients.The social structure also makes it difficult for them to provide food and drink at prices that are affordable on an everyday basis.

[0007] The problem that this invention aims to solve is to provide a working sharing system that allows third parties other than employees to provide operational support at restaurants that serve food and beverages, with the goal of solving social issues in Japan in an era of a declining birthrate and aging population, by having supporters of the restaurant, such as former employees and customers, support the restaurant, which gives the restaurant the financial resources to continue providing healthy food to customers, while at the same time fostering social capital through a cycle of contributions that loosens the barriers between the supporters and the restaurant. [Means for solving the problem]

[0008] The present invention is a working sharing system that shares part of the work content of an employee at a store (restaurant) that provides specified services to customers with a specific person other than the employee, and is characterized by having a personal information recording unit that records personal information of the specific person, a shift management unit that manages at least the required number of personnel, work content, and work hours for the work content shared with the specific person, a work execution management unit that manages whether the specific person has performed the shift-managed work, and a privilege granting management unit that grants the specific person a privilege of receiving certain services within the store as a reward (a reward as a token of gratitude from the store).

[0009] The personal information management unit may record whether or not the specific person has a contract (employment contract or service contract) with the store, and may also record that the specific person has received prescribed training and been certified as having a certain level of skills.

[0010] Instead of the shift management unit, a selfie-convertible work management unit may be provided which manages work that can be done by the customer through self-service as a menu, and the work execution management unit may manage that the customer has completed work that can be done through self-service.

[0011] The task performance management unit may acquire information from a sensor unit that monitors customer behavior during floor work and manages the task performance status in real time.

[0012] The benefit management unit may issue and manage coupons that can be used for fee discounts. Effect of the Invention

[0013] According to the working sharing system of the present invention, in order to enable third parties other than employees to provide work support in a restaurant that serves food and beverages, personal information about the specific person who wishes to share work is recorded in a personal information recording unit, and for the work content to be shared with such specific person, at least the required number of personnel, work content, and work hours are managed by a shift management unit, so that an acceptance system can be established for such specific person to provide work support.

[0014] When the specific person performs work within the work frame established by the shift management department, the work execution management department manages this, and the special grant management department grants the specific person a privilege (e.g., a free meal ticket) to receive certain services within the store as a reward, thereby conveying the store's gratitude.

[0015] Furthermore, in the present invention, the personal information management unit records whether or not the specific person has a contract (employment contract or service contract) with the store, and may also record that the specific person has undergone prescribed training and been certified as having a certain level of skills or higher, making it possible to distribute benefits as appropriate compensation according to the specific person's experience and skills, thereby improving the motivation of the specific person who wishes to share work.

[0016] On the other hand, in the present invention, instead of the shift management unit, a self-service convertible work management unit is provided that manages a menu of work that customers can perform on their own, and the work execution management unit may manage that customers have performed work that they can perform on their own. Therefore, when a specific person who wishes to share work visits the store as a customer without making a reservation in advance, they can receive a reward by performing work that they can perform as self-service, thereby improving the convenience and convenience of the specific person.

[0017] Furthermore, in the present invention, the work execution management unit may acquire information from a sensor unit that monitors customer behavior during floor work and manage the work execution status in real time, thereby eliminating the need for regular employees to perform cumbersome tasks such as watching the work execution status of a specific person who wishes to share work and inputting the information into the work execution management unit.

[0018] Furthermore, in the present invention, the benefit management unit may issue and manage coupons that can be used for fee discounts. For example, by printing and issuing free meal tickets at the store, or issuing electronic coupons via a smartphone app, the reward as an expression of gratitude from the store can be made visible, thereby improving the motivation of specific individuals who wish to share work. [Brief description of the drawings]

[0019] [Figure 1]FIG. 1 is a conceptual diagram of a store according to an embodiment of the present invention. [Diagram 2] 1 is a block chart showing a first embodiment of a working sharing system according to the present invention. [Diagram 3] 1 is a block chart showing a second embodiment of a working sharing system according to the present invention. [Figure 4] 1 is an explanatory diagram showing a list of main tasks and task allocations in a working sharing system according to an embodiment of the present invention; [Diagram 5] FIG. 1 is an explanatory diagram summarizing the concept of an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0020] A working sharing system according to an embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a conceptual diagram of a store according to an embodiment of the present invention. As shown in FIG. 1, the interior of a store that serves food and beverages, such as a restaurant, is roughly divided into a kitchen space and a hall space. In the kitchen space, employees cook, and their activities are photographed and managed by a camera-type sensor (3-2) installed near the ceiling.

[0021] In addition to specific persons A and B, who will be explained in detail later, there are also employees in the hall space who follow up and supervise them. In addition to Customer X and Customer Y, who are waiting for their ordered food, there is also Customer Z, who has just arrived at the restaurant and is ordering from specific person B while looking at the menu. The state of the hall space is photographed and managed by an omnidirectional sensor (3-1) installed near the ceiling.

[0022] 2 is a block diagram showing a first embodiment of the working sharing system according to the present invention. The hardware configuration includes a personal computer (1) that connects to other stores and acts like a server, a scanner (2) for scanning resumes and other documents of specific individuals A and B, a sensor unit (3) for sensing the work performance status of specific individuals A and B and employees, and a printer (4) for printing out special benefits such as coupons as rewards for specific individuals A and B.

[0023] In addition, the software for the working sharing system installed in the personal computer (1) has, as functional blocks, a personal information recording unit (5) that records personal information of specific persons A and B, a shift management unit (6) that manages at least the required number of personnel, work content, and work hours for the work content shared by the specific persons A and B, a work execution management unit (7) that manages whether the specific persons A and B have performed the shift-managed work, and a privilege granting management unit (8) that grants privileges to receive certain services within the store.

[0024] In the first embodiment of the working sharing system according to the present invention, a third party other than an employee is preregistered as a specific person, and the target of the specific person A is considered to be a student, a housewife, or a working person who is going to work as a side job (preferably someone who has experience in some kind of service industry in the past), while the target of the specific person B is assumed to be someone who used to work at the store but has now left for some reason, or someone who has experience in the past at a competitor in the same industry, etc. In short, the reason for classifying specific persons A and B is because it is considered that the division of responsibilities and work content to be assigned will differ depending on whether or not they have the skills and experience to provide services at the store in advance.

[0025] If these specific persons A and B wish to participate in the working sharing service called "Thanks Apron" (the unique service name invented by the inventor), they will be required to attach a photograph of their upper body and submit a resume that clearly states, in addition to basic information such as their address, age, and family composition, whether or not they have had experience working in a restaurant in the past, and, if so, what type of work experience they have. These resumes will be scanned by the scanner (2) and entered into the personal computer (1).

[0026] In this way, the designated individuals A and B who have applied to "Thanks Apron" will be given a manual outlining the work they will be doing, and will also receive practical training in basic light tasks such as clearing away dishes, wiping the table (if it is dirty), arranging chairs and tables, picking up any trash that has been dropped, and replenishing any items that are lacking, such as caterpillars, moistened tissues, water, and menus.

[0027] As for Specific Person B, as he will be performing enhanced work, he will receive on-the-job training in areas such as taking orders from customers and finishing up food when serving. Upon completing this on-the-job training, he will enter into a simplified contract (employment contract or service contract) with the store. Specific Persons A and B who have been properly registered and completed the required training have been named "Thanks Apron Supporters" (a unique name devised by the inventor) as they have been recognized as possessing a certain level of skill.

[0028] The personal information management unit (5) may record whether or not the specific persons A and B have concluded a contract (employment contract or service contract) with the store, and may also record that they have received prescribed training and been certified as having a certain level of skills.

[0029] The background to the "Thank You Apron" system is that when there is a shortage of staff, customers who are attached to the store are happy to help out, and because light work is often simple, doing only that can be a pain, so by sharing the work, the burden can be reduced and the labor shortage can be generally alleviated.

[0030] As for the characteristics of the supporters who provide this kind of help, we decided to categorize them into Designated Persons A and B, focusing on the fact that the presence or absence of experience differs in the degree of impact they have on the store. However, even if someone is initially a Designated Person A, if they have around two years of experience they will likely be able to become a horse staff member who can work fairly anywhere. Therefore, it was decided that those who have gained this kind of practical experience will be promoted as candidates for Designated Person B, and it is also possible for them to be certified and registered as Designated Person B after learning what is written in the prescribed manual and undergoing practical training.

[0031] In this way, by continuing to wear the "Thank You Apron," designated person A can be promoted to designated person B, which will increase motivation and, as they gain more experience and learning, they will gain confidence that they can contribute to society throughout their lives, making this an initiative that also contributes to well-being.

[0032] Figure 4 shows the details of the tasks to be assigned to the specific persons A and B and their employees. The tasks are divided into tasks required from the time a customer arrives until the time they leave a restaurant and tasks required whenever the restaurant is open.

[0033] First, we will explain the tasks required from when a customer arrives at the restaurant until when he or she leaves. When a customer arrives at the restaurant, welcoming the customer near the entrance and guiding them to a seat, and after the customer has finished eating and drinking and left the seat, clearing the dishes from the table and counter, wiping the table, picking up any trash, and returning the table and chairs to their original positions are all very simple and straightforward tasks, so we will assign them to specific person A.

[0034] On the other hand, tasks such as presenting menus to customers and taking orders, answering inquiries about the food, communicating orders to the kitchen, finishing the completed dishes, plating drinks and desserts, and distributing receipts to customers when the last dish has been served require reliability and a certain level of experience and skill, so they will be handled by Specific Person B.

[0035] In addition, since the work in the dining area cannot be left entirely to specific persons A and B, there are also employees who determine the gestures and behavior of customers when they want to order, keep an eye on customers to see when they have finished eating and drinking and can put away their dishes, and urge specific persons A and B to start working, or are in charge of accounting.

[0036] In addition, the details of the tasks that will be required from time to time while the store is open include washing dishes, displaying and replenishing merchandise for sale, replenishing condiments and napkins on the tables, cleaning the floors, and putting in and taking out signboards, which are simple and menial tasks and will be handled by Specific Person A, while cooking preparation such as cutting ingredients and managing food, tableware, and linens require a certain level of experience and skill and will be handled by Specific Person B. Employees will supervise Specific Persons A and B. Additionally, kitchen work such as cooking will basically be handled by employees.

[0037] Then, depending on the number of employees scheduled for each day, the work items and timetables to be assigned to specific individuals A and B are created and managed by the shift management unit (6). The work items and free timetables determined by the shift management unit (6) can be viewed as needed via a smartphone or other device by those certified and registered as specific individuals A and B via a specified app, and they can be registered in advance on a first-come, first-served basis.

[0038] In addition, the specific persons A and B are managed by the shift management unit (6), and the work performance status, i.e., whether or not the work scheduled in the preregistered timetable is being performed, is managed by the work performance management unit (7). In this way, whether or not the specific persons A and B are performing the shift-managed work may be individually input by an employee who is in the hall area at the same time.

[0039] However, since it would be a large burden for employees to monitor the work performance status of multiple specific persons A and B each time, a sensor unit (3) such as a sensor (3-1) placed in the hall space may be configured to monitor the floor work of specific persons A and B and manage the work performance status of specific persons A and B in real time.

[0040] The sensor unit (3) can analyze and compile statistics on not only the work status of employees and specific persons A and B, but also the seat usage status, customer stay time, customer attributes, ordered menu, and time from ordering to serving, etc., making it possible to generate basic information for the operation and management of the store.

[0041] When specific persons A and B have completed the shift-managed work, the information is obtained from the work execution management unit (7) and the completion of the work is certified. As a reward, the privilege of receiving a certain service in the store is granted by the privilege grant management unit (8).

[0042] The compensation to such specific individuals A and B is, in a sense, a token of gratitude from the store for their volunteer activities, so it would be something like a free meal voucher that can be used at the store where they worked together, but it could also be something like a coupon that can be used for discounts at affiliated stores as well.

[0043] The free meal tickets and discount coupons issued by the benefit management unit (8) may be printed out on paper by the printer (4) and handed over to the specific persons A and B, or the benefits may be provided in electronic form via a smartphone app.

[0044] FIG. 3 is a block chart showing a second embodiment of the working sharing system according to the present invention. The difference from the first embodiment is that the shift management unit (6) is replaced with a selfie convertible work management unit (9).

[0045] In other words, the self-service work management unit (9) manages work that should be done by self-service on a regular basis, regardless of employee shifts, and specific persons A and B can come to the store to receive food without registering in advance, and in addition to serving and clearing their own food, serve and clear food for surrounding customers within a specified time frame. If the sensor unit (3) is set up to automatically detect this, the employee's monitoring burden will be reduced.

[0046] In the embodiments described above, the processes or operations can be freely changed as long as there are no inconsistencies in the processes or operations, such as control processes or operations, or the use of data that should not yet be available. The embodiments described above are examples for explaining the present invention, and the present invention is not limited to these embodiments. The present invention can be embodied in various forms without departing from the gist of the present invention. EXAMPLES

[0047] FIG. 5 is an explanatory diagram summarizing the concept of one embodiment of the present invention, and conceptually includes application to business models that do not necessarily utilize hardware configurations such as computers. [Explanation of symbols]

[0048] 1. Personal Computer 2. Scanner 3 Sensor section 3-1 Sensor 3-2 Sensor 4. Printers 5. Personal Information Records Department 6. Shift Management Department 7 Business execution management department 9 Selfie Convertible Work Control Unit

Claims

1. A system for sharing part of the work content of an employee at a store (restaurant) that provides a specific service to customers with a specific person other than the employee, a personal information recording unit for recording personal information of the specific person; A shift management department that manages at least the necessary number of personnel, work content, and work hours for the work content shared by the specific person; A work execution management unit that manages that the specific person has performed a shift-managed work; a reward management unit that rewards the specific person with a reward for receiving a certain service in the store; A working sharing system comprising:

2. The working sharing system described in claim 1, characterized in that the personal information management department records whether or not the specific person has a contract with the store, and records that the specific person has received prescribed training and been certified as having a certain level of skills.

3. The working sharing system of claim 1, further comprising a selfie-convertible work management unit that manages work that can be performed by the customer through self-service as a menu instead of the shift management unit, and the work execution management unit manages that the customer has performed work that can be performed through self-service.

4. 2. The working share system according to claim 1, wherein the work execution management unit acquires information from a sensor unit that monitors customer behavior during floor work and manages the work execution status in real time.

5. 2. The working sharing system according to claim 1, wherein the privilege management unit issues and manages coupons that can be used for fee discounts.

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