Telephone management system and management method

Abstract

To build a sales system that does not require the setting of an application.SOLUTION: An order is established by selecting a commodity by a display device and calling a displayed phone number.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a telephone management system and a management method. [Background technology]

[0002] There is no similar system in the prior art.

[0003] Downloading applications onto smartphones to purchase products has become common, but not only is password management a burden for elderly people, but there has also been a demand for the process to be simplified.

[0004] The system comprises a display unit which displays products in a size that can be changed from actual size to any size (enlarged or scaled), an input unit which accepts designation of product attributes and quantities to be displayed on the display unit, and when designation is made, a telephone number of the business operator (business operator that sells or provides the product) for receiving orders is displayed on the display unit, and the system comprises a central processing unit which performs the processing described above. EXAMPLES

[0005] The embodiment will be described with reference to Fig. 1. 1 is a display device, 2 is a user, 3 is a center, and 4 is a business operator, all of which are equipped with a communication unit for mutual transmission and reception, 1, 3, and 4 are equipped with means for storing various data in a memory unit, a processing unit is equipped with a processing unit, 1 is equipped with means for displaying products, services, guidance, telephone numbers, etc., and is equipped with an input unit for receiving input from the user, and the user carries a terminal equipped with a communication function.

[0006] The display device is installed anywhere indoors or outdoors, and includes a display unit that displays products (hereinafter including services), and a processing unit that controls the display of the display unit. Some of the embodiments include an image recognition unit and a voice recognition unit in the processing unit, a means for identifying the user by image or voice, and an inference unit for analyzing the needs of the user from the identified user's purchase history, purchasing tendencies, purchasing characteristics, etc.

[0007] The display unit is equipped with a means for displaying the genre and type of product using text, symbols, and images (including actual images of the store's exterior and interior, product displays, etc.), as well as a means for searching for store names, events aimed at sales promotion such as limited-time sales, new products, and associated services, as well as a means for assisting users by analyzing their interests and expectations using AI and updating them as appropriate. For example, multiple product genres are displayed on the display unit, and when a genre is input by the user into the input unit (including input by tapping, buttons, etc.), products belonging to that product genre are displayed on the display unit. In this display, various options that differ depending on the attributes of the product are displayed in a selectable display form (including input by tapping, buttons, etc.). Product attributes are arbitrary and diverse, including color, size, material, brand, place of origin, growing method, additives, type, freshness, special price, expiration date, grade, etc. Users can set options (or search by keywords, etc.) or narrow down the options sequentially using general options for the product.

[0008] When a user selects a store from the store list (means are provided for displaying multiple store genres, selecting and setting genres, selecting and setting stores, etc.), there are some cases where images including live-action videos and virtual reality related to the exterior, interior, product displays, sales promotion events such as time sales, new products, and associated services created by the store are displayed on the display unit, but this is optional. In this example, the display unit is equipped with a means for the user to use the telephone number shown on the display unit (a separate fee is calculated, generally paid by the store), and the user can receive a detailed product explanation from the store. In this example, the display unit not only makes purchasing more convenient, but also functions as an advertising device, bringing advertising rewards to the operator of this system (the operator of the center). The display unit can always display some kind of advertising or public relations, and can also present information of public interest, not just product advertising. Examples include guides to famous places and historical sites, toilets, etc. at tourist destinations, and evacuation shelters in the event of a disaster. A variety of digital display units are used to provide information, as well as holding various events. Entertainers, influencers, reporters, etc. appear and advertise products and services through entertainment, introductions, promotions, etc., and the digital display device performs payment, etc., allowing the selection and purchase of products and services. In this example, the application, etc. is downloaded to a smartphone, etc., and payment means and predetermined devices and equipment are provided so that payment can be made by any electronic payment. For example, the digital display device and the system may be an electronic means for transport payment or a payment service provider system that provides points. The digital display device and the system may be equipped with the relevant means, equipment, or device, as appropriate, for example, a QR code or barcode reading or other payment method. Alternatively, the digital display device and system may be provided with the means, equipment, or devices to produce video and audio for an event or game, and may be provided with means for selecting, designating, and purchasing tickets, merchandise, etc. related to the event, etc. The digital display device implements events and games in the area where it is installed, introduces idols, avatars, etc. on the display unit, selects and designates them, and is provided with a means for purchasing qualifications for sharing play, etc., and a means for making payments with the means, equipment, or device, and can also use a user's terminal to execute services such as augmented reality (AR). It is provided with a means for purchasing qualifications for sharing play, etc., completing a predetermined payment, and displaying and outputting images and sounds of idols, avatars, characters, etc. based on the qualifications on the terminal of a user who has downloaded the application. Users who are awarded points or benefits in games or events can increase their interest by receiving services such as purchasing them through the display device or obtaining them free of charge. Even in a product sales format known as "gachapon" or the like, it is desirable to have a means for presenting rare items or goods or qualifications derived from the event or game on the display unit and a means for leading to a purchase.

[0009] When a product (there are no restrictions on quantity or attributes) is selected from the product list or store list (the selection means can be any means such as tapping on the display, pressing a button, or voice recognition), the display device is provided with a means for displaying the selected product on the display, and when the user checks the product contents and quantity, etc., and the selection does not differ from the product display, the display device is provided with a means for inputting confirmation (always including tapping, pressing a button, voice, etc.), and when such confirmation is input, the display device is provided with a means for displaying on the display a phone number that can be used to call the center (or the business in some cases), and when a call is made using the phone number from any terminal carried by the user, the processing unit of the center (or the business) that receives the call is provided with a means for validating the order for the product.

[0010] In the present invention, the convenience differs between unregistered and registered users, and unregistered users are initially required to declare their address, name, payment method, delivery method, etc., and the data is stored in the memory of the center or business. Registered users can complete their order by simply calling the phone number displayed on the display, regardless of the combination of products and services, due to the configuration of the above means.

[0011] In the present invention, there are several ways in which the telephone is used, and one of them is used to make inquiries to stores and businesses as a telephone displayed on the display unit of the display device. The telephone is an extension of services, sales, and advertising for users, and is provided mainly for the purpose of responding to users as services and advertising, and the telephone displayed on the display device is on standby to validate an order, a telephone call made in a short period of time despite being on standby, a telephone call for a specific purpose such as a case where an order is cancelled (valid only for a specified period of time), an inquiry about additions or delivery, or a telephone call made to a standby telephone by mistake to inquire about an order, and a telephone call that is used for a different purpose than the intended purpose are exemplified. The telephones and their purposes that are the basis of the present invention, their misuse, and countermeasures and processing are described below.

[0012] The display unit of the display device is provided with a means for displaying products (hereinafter, services are always included) and store information (by images, characters, symbols, etc.) so that products and services can be selected (displaying step 1), a means for executing a guide that enables narrowing down of search and selection until a selection is made and confirmed (guiding step 2), a means for inputting a selection completion when a product is selected (inputting selection completion step 3), a means for transmitting a selection completion notification to a communication unit of a center (including a business operator) when the selection completion is input (transmitting selection completion notification to the center communication unit step 4), and a means for assigning an ID such as a number to the ordered product when the transmission is received (assigning an ID such as a number to the product step 5; these means and steps are executed by the processing unit of the display device and transmitted to the center. ), the center has a means for transmitting the number of the telephone to the display device as a callable telephone number (step 6 of transmitting a callable telephone number), a means for displaying the telephone number transmitted from the center on the display unit of the display device (step 7 of displaying the transmitted telephone number on the display unit of the display device), a means for the center to receive a call when the user makes a call using the telephone number (step 8 of receiving the call), and a means for establishing the order as valid when the call is received (step 9 of establishing the order; this call reception causes a means for searching data such as the user's address and name from the user's telephone number to function, and a step for identifying the user is executed.) There are embodiments, and the configuration and step flow using the above means are the basis, but there are also embodiments that are more precise and highly practical using the following means and steps. It is arbitrary which means and steps are used to configure the embodiment. (All of the embodiments in this specification can be implemented in a wide variety of ways by combining them in any way.)

[0013] In one example, the flow branches from step 7. In one embodiment, the display device includes a means for displaying the telephone number transmitted from the center on the display unit of the display device (step 7 for displaying the transmitted telephone number on the display unit of the display device), the display device includes a means for setting the same number of display frames as the telephone numbers in an appropriate space on the display unit (step 8 for setting the same number of frames as the telephone numbers), the display device includes a means for sequentially displaying each digit of the telephone number at intervals of 2 to 3 seconds (step 9 for sequentially displaying each digit at intervals of 2 to 3 seconds), the time from when the last digit is (preferably) displayed until the transmission input is made by tapping (or pressing) the mobile terminal (for sending or calling) is about 5 to 7 seconds, the display device includes a means for setting the telephone number as a callable telephone number until the time has elapsed (step 10 for setting the telephone number as a callable telephone number), and a means for setting the telephone number as an uncallable telephone number when the time has elapsed (step 11 for setting the telephone number as an uncallable telephone number when the time has elapsed). Whether or not calls can be made is up to the discretion of the system, such as by controlling the connection and disconnection of the line (power control, mechanical functions, or processing by a program stored in the processing unit), by considering only calls made during the relevant time as valid calls (means is provided for considering only calls made during the relevant time as valid calls, but this is generally based on processing by a program stored in the processing unit), or by considering calls outside the relevant time as invalid (means is provided for considering calls made outside the relevant time as invalid, but this is generally based on processing by a program stored in the processing unit), and in addition to this, it is also optional whether a different response is taken when a call is received outside the relevant time.

[0014] For example, if a call is received outside of the designated time, a separate means of responding with a recorded voice will be prepared, and the call will be handled by responding with, for example, "Please call the following number for inquiries," and informing the caller of the dedicated number for inquiries. In this example, the caller may be informed of the phone number displayed on the display unit. It is appropriate to switch between calls outside of the designated time and calls within the designated time and handle calls outside of the designated time with a recorded voice. Furthermore, there are causes and remedies for the failure of the user's procedure at that time. The events during the time from when the last digits are presented to when the call is made are due to the user's mistake, and when a third party has made a call with the same number first. The flow in this example is an embodiment that branches from step 11. In either case, a means is provided to confirm the user's intention as to whether or not to re-present the telephone number (step 12 to confirm the user's intention as to whether or not to re-present the telephone number, by a display on the display unit confirming the intention, or by a voice guide), a means is provided for the user to display or input their intention to request re-presentation (step 13 to display or input an intention to request re-presentation), and a means is provided to transmit an available telephone number to the display device when the intention to request re-presentation is displayed or input (step 14 to transmit an available telephone number), and there are also embodiments in which a display box and numbers are displayed as described above.

[0015] As mentioned above, there are several examples of the user, and they can be combined in any way, but we will explain about a third party (a person who is not a party to the order, but who intends to use this system and includes a person who is already registered as a user). The third party may have called the phone number that is saved in the terminal history with the purpose of making some kind of inquiry. It is necessary to distinguish the call from the third party from the user who placed the order, and this distinction is made, for example, by whether or not the callable phone number has been resent. The call from the third party is received earlier than the user within the time when the last digits are presented and a valid call can be made, so the user's call remains unreceived. The user requests the phone number to be resent because the order procedure has been interrupted, and the call is made using the resent phone number. When a call is made using the resent phone number, the processing means of the center has a means for canceling the call from the third party (a program in the central processing unit executes a process to cut off the association with the ID based on the letters, symbols, numbers, etc., attached to the product). In order to deal with the third party in this example, it is practical to always display the phone number for any inquiries on the display unit of the display device, or to have a means for sending an email (preferably a simple short message) to all users when an order is validly made, and to always display the phone number for inquiries in the email. Callable phones are appropriately extracted from waiting phones, and there are examples in which these waiting phones are stored in the center and examples in which they are stored in the display device. An example will be given to determine whether the call is valid or invalid. If a call is made by a third party using that phone number during the time (for example, about 5 to 7 seconds) between when the last digit of a callable phone number displayed on the display unit is displayed in the box and when the user inputs a transmission (meaning a call or transmission) input (by tapping the display or inputting a button, etc.) on the terminal, the call received by the third party is also basically considered to be valid.

[0016] The relationship between calls made by a user who is about to execute the order and calls made by a third party will be explained. When the ordered product is confirmed by the user, the product list is sent (means for sending) to the center (including the business operator), and an ID (product ID) is assigned (means for sending) the callable phone number displayed on the display unit is sent (means for sending) to the display unit to which the identification ID is assigned (means for sending). Both the display unit ID and the product ID are stored (means for sending) in the center's database, and procedures related to the product are carried out between the center and the display unit. When the user confirms the product list, sends a call, and the center receives the call, a phone (line) is selected (means for selecting) from among waiting phones by the program processing of the processing unit of the center, and the phone number is sent (means for sending) to the display unit stored in the database together with the product list, and the phone number is displayed (means for displaying) on ​​the display unit in the above manner. The time from when the last digit of an available phone number is displayed in the box until the user inputs transmission (meaning making a call or sending a call) on the terminal is considered to be the available calling time, and the rest of the time is the unavailable calling time. An example in which a third party's call is received before the user's call during the available calling time is described in the specification. There is no problem when the user's call is received before a third party's call during the available calling time. The following describes the case where a call is made from the waiting number during the unavailable calling time.

[0017] This example states that it is practical to always display a telephone number for inquiries on the display unit as a way to deal with third parties, or to have a means to send an email to all users when a valid order is placed, with the telephone number for inquiries displayed in that email. However, there are cases where specific stores or businesses have designated telephone numbers among the waiting phones, and when a call is made from that number at a time when calls cannot be made, it is desirable for the center to have a means to send the call to the store in question, and to handle the call as a customer of that store. In this example, it is also desirable to provide a means for handling the call at the center by recording the call, a means for allowing the caller to select the purpose or subject of the call when the call is received, and a means for transmitting the call to the store or handling the call at the center according to the selection.

[0018] The present invention makes it possible to link the everyday means of communication, such as making a telephone call, with the latest IT systems, thereby enabling various applications of electronic display devices to be provided. [Brief description of the drawings]

[0019] [Figure 1] Examples of the present invention [Explanation of symbols]

[0020] 1 Display device 2 User 3. Center 4 Operator

Claims

[Claim 1] The display device is provided with a means for displaying a selected product on a display unit, and when the user confirms and the selection and the product display do not differ, the display device is provided with a means for executing an input indicating confirmation, and when the confirmation is input, the display device is provided with a means for displaying on the display unit a telephone number at which a call can be made to a center (or in some cases a business operator), and when a call is made to the telephone number using any terminal carried by the user, the processing unit of the center (or business operator) that receives the call is provided with a means for validating the order for the product.

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