Job-change support system and job-change support method

Abstract

To provide a job-change support system and job-change support method that can introduce suitable new jobs to employed people even when they are not clearly aware of their intention to change jobs.SOLUTION: A job-change support system 1 includes: a reception unit configured to receive posts including document data from posters; a concern identification unit configured to identify work-related concerns of the poster based on words in the document data included in the received post; and a job-change candidate provision unit configured to provide the poster with workplaces associated with the identified concerns as job-change candidates.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a job change support system and a job change support method for supporting job changes of employed persons. [Background technology]

[0002] Patent Document 1 discloses a recruitment, job-seeking and job-change activity support system that includes a recruitment homepage and a recruitment homepage that are incorporated into and linked to a corporate site and that has management means for the recruitment homepage and the recruitment homepage, the recruitment homepage including a summary page for job-changers, the recruitment homepage including corporate information and recruitment information for job-seekers and job-changers, the management means including application information integration management means that attracts customers from the corporate site and applicants from various recruitment media and various recruitment means, and homepage information generation means for the recruitment homepage including a summary page for job-changers based on the application information attracted by the application information integration management means. This system is specialized in job-change support, so it enables employed people to efficiently find new jobs. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-154582 A Summary of the Invention [Problem to be solved by the invention]

[0004] If a employed person who is planning to change jobs is clearly aware of the intention to do so, it can be said that it is possible to find a new job efficiently by using the conventional system described above. However, even employed people who are planning to change jobs often have an unclear intention to change jobs, and in such cases, there is a problem that it is not easy to find a suitable new job.

[0005] The present invention has been made in view of the above circumstances, and its main object is to provide a job change support system and a job change support method that can solve the above problems. [Means for solving the problem]

[0006] In order to solve the above problems, one embodiment of the job change support system of the present invention associates work-related concerns with workplaces that can solve the concerns, and includes a reception unit that receives posts including document data from posters, a concern identification unit that identifies work-related concerns held by the poster based on words in the document data included in the received post, and a job change candidate providing unit that provides the poster with workplaces associated with the identified concerns as job change candidate locations.

[0007] In the above aspect, the system may further include an attribute memory unit that stores attribute information of a poster, and a job change extraction unit that extracts a suitable workplace for the poster from among workplaces associated with the identified concern based on the attribute information of the poster, and the job change candidate providing unit may provide the extracted workplaces to the poster as job change candidates.

[0008] In addition, in the above aspect, the system may further include a judgment unit that judges the similarity between work-related worries, and the job candidate providing unit may provide the poster with job candidates selected by other posters who had worries similar to the identified worries.

[0009] In addition, in the above aspect, the system may further include a concern prediction unit that predicts future work-related concerns that the poster will have based on the identified concerns, and the job change candidate providing unit may provide the poster with workplaces associated with the predicted concerns as job change candidate concerns.

[0010] In addition, in the above aspect, the prediction unit may predict the work-related worries that will occur in the future based on changes in work-related worries of other contributors who had worries similar to the identified worry.

[0011] In addition, in the above-mentioned aspect, the work-related worries are associated with advisors who can provide advice regarding the worries, and a candidate advisor providing unit may be provided to the poster, the candidate advisor providing unit providing the advisors associated with the identified worries as candidate advisors.

[0012] In the above aspect, the work-related worries may be associated with solution examples of the worries, and the system may further include a solution example providing unit that provides the problem that is associated with the identified worry to the poster.

[0013] In the above aspect, the information providing unit may further comprise a problem information providing unit that provides the poster with problem information indicating the content of the identified problem.

[0014] In addition, one aspect of the present invention provides a job change support method in which a computer associates work-related concerns with workplaces that can resolve the concerns, accepts a post including text data from a poster, identifies work-related concerns held by the poster based on words in the text data included in the accepted post, and provides the poster with the workplaces associated with the identified concerns as potential job changes. Effect of the Invention

[0015] According to the present invention, even if a employed person is not clearly aware of the intention to change jobs, it is possible to introduce him / her to a suitable new job. [Brief description of the drawings]

[0016] [Figure 1] FIG. 1 is a block diagram showing the configuration of a job change support system and its communication destinations. [Diagram 2] FIG. 4 is a diagram showing an example of the layout of a membership database. [Diagram 3] FIG. 13 is a diagram showing an example of the layout of a workplace database. [Figure 4] FIG. 13 is a diagram showing an example of the layout of an advisor database. [Diagram 5] FIG. 13 is a diagram showing an example of the layout of a solved case database. [Figure 6] FIG. 13 is a diagram showing an example of the layout of a post database. [Figure 7] FIG. 13 is a diagram showing an example of the layout of a job change record database. [Figure 8] FIG. 13 is a diagram showing an example of a posting screen. [Figure 9] 11 is a flowchart showing an example of a procedure of a solution providing process. [Figure 10] FIG. 13 is a diagram showing an example of a solution screen. [Figure 11] 10 is a flowchart showing another example of the procedure of the solution providing process. [Figure 12] FIG. 13 is a diagram showing another example of the solution screen. [Figure 13] FIG. 13 is a diagram showing another example of the solution screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0017] Preferred embodiments of the present invention will be described below with reference to the drawings. Note that the following embodiments are merely examples of methods and devices for embodying the technical idea of ​​the present invention, and the technical idea of ​​the present invention is not limited to the following. The technical idea of ​​the present invention can be modified in various ways within the technical scope described in the claims.

[0018] (System Configuration) 1 is a block diagram showing the configuration of a job change support system and its communication destination according to this embodiment. The job change support system 1 according to this embodiment is a computer system that provides members with information about potential job changes. The job change support system 1 communicates with user terminals 2, 2, ... via the Internet 101.

[0019] The user terminal 2 is an information terminal used by employed members. The user terminal 2 is also used by recruiters who are potential job seekers. Examples of the user terminal 2 include personal computers, smartphones, tablet terminals, and smart watches. The user terminal 2 uses an internet browser or a dedicated application to acquire information provided by the job change support system 1 and displays it on the display unit.

[0020] Next, a detailed configuration of the job change support system 1 will be described. The job change support system 1 is composed of a computer equipped with a control unit including a CPU, RAM, and ROM, and a storage unit, and each process described below is executed by this control unit. The storage unit of the job change support system 1 is provided with the following databases: a member database (DB) 11, a workplace database (DB) 12, an advisor database (DB) 13, a solution case database (DB), a post database (DB), and a job change record database (DB) 16. The following describes the details of these databases.

[0021] (1) Member DB11 The member DB11 is a database that stores member information on members who can use the job change support system 1. FIG. 2 is a diagram showing an example of the layout of this member DB11. As shown in FIG. 2, the member DB11 stores at least a member ID for identifying each member, the member's name, contact information and attributes, and the category of work-related worries that the member has (hereinafter referred to as "worry categories"). In the example shown in FIG. 2, an email address is shown as the contact information, but other contact information such as a phone number may also be used.

[0022] Member attributes include gender, age, place of employment, years of employment, number of job changes, etc. In addition, these attributes include various information such as academic background, work history, income, qualifications, and desired area of ​​employment.

[0023] There are two types of worry categories: those manually set by the management of the job change support system 1, and those automatically set by the job change support system 1. For example, a worry category such as "career selection worries" is manually set, and a worry category such as "psychological worries" is automatically set based on a word such as "anxiety."

[0024] The data stored in the member DB 11 is provided by each member at the time of member registration, etc. However, as for the worry categories, as described above, they may be automatically generated and stored by the job change support system 1.

[0025] (2) Workplace DB12 The employer DB12 is a database that stores employer information related to potential employers for each member. Fig. 3 is a diagram showing an example of the layout of the employer DB12. As shown in Fig. 3, the employer DB12 stores at least an employer ID for identifying each employer, the name, contact information and attributes of the employer, and a worry category of work-related worries that the employer can solve. As with the member DB11, the contact information may be something other than an email address.

[0026] The attributes of the workplace include the place of work, the number of employees, and the employee benefit system, etc. In addition, the attributes include various information such as working hours, wages, and whether or not there is a trial period.

[0027] The data stored in the workplace DB 12 is provided by the employer when registering a job offer, etc. However, the category of work-related worries may be automatically stored by the job change support system 1, as described later.

[0028] (3) Advisor DB13 The advisor DB13 is a database that stores advisor information on advisors (mentors) who provide advice to each member. Fig. 4 is a diagram showing an example of the layout of this advisor DB13. As shown in Fig. 4, the advisor DB13 stores at least an advisor ID for identifying each advisor, the advisor's name, contact information and attributes, the problem category of work-related problems that the advisor can advise on, and the advisor's current work-related status. As with the member DB11, the contact information may be something other than an email address.

[0029] The attributes of the advisor include gender, age, place of employment, years of employment, number of job changes, etc. In addition, the attributes include various information such as career history such as educational background and work history, income, and qualifications.

[0030] The current status of the advisor's work includes information related to the work-related worries that the advisor had in the past. For example, for an advisor who has overcome worries about working hours and achieved a good work-life balance, information such as "practicing a good work-life balance" is stored.

[0031] The data stored in the advisor DB 13 is provided by each advisor at the time of advisor registration, etc. However, as for the worry category, as described above, it may be automatically generated and stored by the job change support system 1.

[0032] (4) Solution example DB14 The solved case DB14 is a database that stores solved case information on cases in which work-related worries have been solved. Fig. 5 is a diagram showing an example of the layout of the solved case DB14. As shown in Fig. 5, the solved case DB14 stores at least a case ID for identifying each solved case, the IDs of the members and the employers involved in the solved case, the time when the solved case occurred and its details, and the worry category of the work-related worry that was solved. The data stored in the solved case DB14 is provided by the members and / or employers involved in the solved case.

[0033] (5) Post DB15 The post DB15 is a database that stores information on solved cases related to posts made by each member in the job change support system 1. Fig. 6 is a diagram showing an example of the layout of this post DB15. As shown in Fig. 6, the post DB15 stores at least a post ID for identifying each post, the ID of the member who posted the post, the date and time and content of the post, and the worry category of the work-related worry included in the post. The worry category is specified by the member who posted, or specified by the job change support system 1.

[0034] (6) Job Change Results DB16 The job change record DB16 is a database that stores the job change records of each member. FIG. 7 is a diagram showing an example of the layout of this job change record DB16. As shown in FIG. 7, the job change record DB16 stores at least a record ID for identifying each job change record, the IDs of the member who changed jobs and the employer who accepted the member, the time of the job change, and the member's satisfaction with the job change. The data stored in the job change record DB16 is provided by the members who changed jobs.

[0035] (System Operation) Next, the operation of the job change support system 1 configured as described above will be described with reference to a flowchart and a display screen of the user terminal 2. A member accesses the job change support system 1 using the user terminal 2 and uses an electronic bulletin board provided by the job change support system 1.

[0036] When a member posts to the electronic bulletin board as described above, a posting screen as shown in Fig. 8 is displayed on the display unit 21 of the user terminal 2. The member enters document data on this posting screen and then presses the post button 201 to post the document.

[0037] The document data posted in the above manner can be viewed by other members who use the electronic bulletin board. Other members can reply to the posting via the electronic bulletin board. In this way, the job change support system 1 realizes the exchange of opinions between members by using the electronic bulletin board function.

[0038] In addition, when document data including a work-related worry is posted on the electronic bulletin board, the job change support system 1 executes a solution providing process to provide a solution to the worry to the member who posted the data (hereinafter, "poster"). In the following, an example will be described in which the member is a nurse.

[0039] FIG. 9 is a flowchart showing an example of the procedure of a solution providing process executed by the job change support system 1. When the job change support system 1 accepts a post from a contributor as described above (S101), it analyzes the document data included in the post (S102). In this analysis, predetermined words and groups of words (phrases) are extracted. The words and phrases in this case are those previously selected by the management of the job change support system 1 as being related to work-related worries. For example, words and phrases such as "night shift," "anxiety," "stress," "difficult," "judgment," "is this wrong," and "I want to quit" are conceivable.

[0040] 8, the content posted is "I've been working night shifts lately, and I'm worried that I might get sick if I continue like this," In this case, in step S102, the job change support system 1 extracts words and phrases such as "night shift," "get sick," and "anxiety."

[0041] Next, the job change support system 1 identifies a worry category related to this post based on the extracted words and phrases (S103). For example, the extracted words "night shift", "getting sick", and "anxiety" are used to identify the worry categories "career choice worries", "physical worries", and "psychological worries", respectively. Note that such associations between words and phrases and worry categories are preset. However, some of this association may be performed when the solution provision process is executed.

[0042] By identifying the worry category in step S103, the work-related worries of the poster are identified. In the above example, "career choice worries", "physical worries", and "psychological worries" are identified as the work-related worries of the poster.

[0043] Next, the job change support system 1 acquires attribute information of the poster from the member DB 11 (S104). This makes it possible to ascertain the poster's gender, age, desired area of ​​work, and the like.

[0044] Next, the job change support system 1 refers to the post DB 15 and identifies other members who have posted content similar to the current post (hereinafter referred to as "similar posters") (S105). For example, a post that contains a predetermined number or more of the same words and phrases as the words and phrases in the current post, or a post that contains a predetermined number or more of the same worry categories as those related to the current post, is determined to be a post with content similar to the current post, and the member who posted that is identified as a similar poster.

[0045] In the subsequent steps S106 to S108, potential new jobs, recommended mentors, and solution examples to be provided to the poster are identified based on the problem category, attribute information, and similar posters obtained as described above. However, it is sufficient that at least one of potential new jobs, recommended mentors, and solution examples is identified based on at least one of the problem category, attribute information, and similar posters, and various combinations are possible.

[0046] First, the job change support system 1 identifies job change candidates suitable for the poster (S106). This identification of job change candidates can be performed by various methods. For example, the job change support system 1 refers to the workplace DB12 to identify the workplace associated with the worry category identified in step S104, and sets it as a job change candidate. The job change support system 1 also refers to the job change record DB16 to determine whether the similar poster has a job change record, and if so, identifies the job change, and sets the job change with a predetermined satisfaction value as a job change candidate. In other words, the job change selected by the similar poster and with which the similar poster is fully satisfied is set as the job change candidate for the poster. The job change candidates set in this way are narrowed down based on the attribute information of the poster. For example, the job change support system 1 removes from the job change candidates any workplace that does not match the desired work area included in the attribute information. The job change candidates remaining as a result of this narrowing down are provided to the poster.

[0047] Next, the job change support system 1 identifies a recommended mentor suitable for the poster (S107). This identification of the recommended mentor can be performed by various methods. For example, the job change support system 1 refers to the advisor DB13 to identify an advisor associated with the worry category identified in step S104, and sets this advisor as a recommended mentor. The recommended mentors set in this manner are narrowed down based on the attribute information of the poster. For example, the job change support system 1 obtains the years of service of the advisor set as the recommended mentor and the years of service of the poster from the advisor DB13 and the member DB11, respectively, and if the advisor's years of service are shorter, the advisor is removed from the recommended mentors. The recommended mentors remaining as a result of this narrowing down are provided to the poster.

[0048] Furthermore, the job change support system 1 identifies a solved case example suitable for the poster (S108). This identification of a solved case example can be performed by various methods. For example, the job change support system 1 refers to the solved case example DB 14 to identify a solved case example associated with the worry category identified in step S104, and sets this solved case example as a solved case example suitable for the poster. In this case, only solved cases in which a similar poster is a party, or solved cases within a predetermined period (e.g., the last five years, etc.) may be set as solved cases suitable for the poster. The solved case examples identified in this way are provided to the poster.

[0049] Next, the job change support system 1 sends the solution information including the job candidates, recommended mentors, and solution cases identified in steps S106 to S108 to the poster by email (S109). In this case, an email including a URL that allows access to the solution information is sent. When the poster receives the email using the user terminal 2, the poster accesses the URL and displays a solution screen on the display unit 21 to display the solution information.

[0050] FIG. 10 is a diagram showing an example of the solution screen. As shown in FIG. 10, the solution screen has display columns for displaying "Your Problems," "Potential Careers," "Recommended Mentors," and "Solution Examples." The "Your Problems" display column displays document data posted by the poster, or document data modified by the job change support system 1 using problem categories, etc. These document data correspond to problem information indicating the content of the work-related problems the poster has. The "Potential Careers," "Recommended Mentors," and "Solution Examples" display columns display information indicating the potential careers, recommended mentors, and solution examples identified in steps S106 to S108, respectively.

[0051] By referring to the solution screen displayed on the display unit 21, the poster can learn about potential employers and recommended mentors that can solve his / her problem, as well as examples of solutions to those problems. The solution screen has check boxes corresponding to the display fields for "potential employers" and "recommended mentors." If the poster desires more detailed information about the displayed potential employers and / or recommended mentors, he / she checks the respective check boxes and presses the send button 202. This causes a request for detailed information to be sent from the user terminal 2 to the job change support system 1, and the job change support system 1, upon receiving this, sends detailed information (such as contact information) of the potential employers and / or recommended mentors to the poster. As a result, the poster can get in touch with the potential employers and / or recommended mentors.

[0052] As described above, in this embodiment, when a member posts content including work-related worries on the electronic bulletin board, potential new jobs that can solve the worries are presented to the member. Therefore, even if the member is not clearly aware of the intention to change jobs, it is possible to introduce an appropriate new job. In addition to the new job candidates, recommended mentors and solution cases can be provided to the member, so that the member can carry out a more fulfilling job search.

[0053] In addition, in the case of the above solution screen, the "Your Problems" display field shows what problems the poster had that were taken into consideration, and the "Potential Careers," "Recommended Mentors," and "Solution Examples" display fields show text indicating the relevance of the problems to the suggestions. This allows members to easily understand why these potential careers were presented.

[0054] (Worry prediction function) In the above solution providing process, the next job is identified based on the poster's current work-related worries, but it is also possible to identify the next job based on worries that are predicted to occur in the future. The solution providing process that realizes this worry prediction function will be explained below with reference to the flowchart shown in FIG.

[0055] The job change support system 1, similar to steps S103 and S104 described above, identifies a worry category based on the posted document data (S201) and acquires attribute information of the poster (S202). Note that this worry category is the poster's current work-related worry category.

[0056] Next, the job change support system 1 predicts the worry category of the work-related worries that the poster will encounter in the future (S203). This prediction of the worry category can be performed by various methods. For example, the job change support system 1 prepares in advance information indicating how the worry category changes for the same person (e.g., "'Psychological worries' are followed by 'Career choice worries'"), and predicts the future worry category for the current poster based on that information.

[0057] In addition, the job change support system 1 may identify a similar poster in the same manner as in step S105 above, and then predict the future worry category of the current poster based on the changes in the work-related worries of the similar poster. For example, if the current poster has a "physical worry," and the similar poster has "physical worries" and "psychological worries" in that order, the job change support system 1 predicts that the current poster will also have a "psychological worry" in the future. The changes in the work-related worries of the similar poster can be identified based on the contents of the post DB15.

[0058] Next, the job change support system 1 identifies job change candidates, recommended mentors, and solution cases suitable for the poster based on the predicted worry category, attribute information, and similar posters (S204 to S206). The specific contents of these processes are the same as those of steps S106 to S108 above.

[0059] Next, the job change support system 1 transmits the solution information including the job candidates, recommended mentors, and solution cases identified in steps S204 to S206 to the poster by email (S207). At this time, as in the above-mentioned case, an email including a URL for accessing the solution information is transmitted, and when the poster who received the email accesses the URL, a solution screen for displaying the solution information is displayed on the display unit 21.

[0060] 12 and 13 are diagrams showing examples of the solution screen. As shown in these figures, the solution screen has display columns for displaying "future predicted problems," "potential job opportunities," "recommended mentors," and "solution examples." Here, the display column for "future predicted problems" displays natural sentences related to the problem category predicted in step S203. This natural sentence may be the text data posted by the member in the past, or may be an appropriate modification of that text data.

[0061] By referring to the solution screen displayed on the display unit 21, the poster can learn about potential employers and recommended mentors that can solve problems that may arise in the future, as well as examples of solving those problems. If the poster would like more detailed information about the displayed potential employers and / or recommended mentors, he or she can check the checkboxes and press the send button 202, just as in the above case. This causes detailed information about the potential employers and / or recommended mentors to be sent to the poster.

[0062] In this way, in this embodiment, suitable job candidates for the poster are identified and presented to the poster based on not only the member's current work-related worries but also the work-related worries that the member is expected to have in the future. This makes it possible to support the long-term career development of each member.

[0063] (Other embodiments) In the above embodiment, the solution providing process extracts words and phrases related to work-related worries, but other words, such as "nurse," may also be extracted, and these words may also be used together to identify the worry category. [Explanation of symbols]

[0064] 1. Job change support system 11 Membership Database 12 Employment Database 13 Advisor Database 14 Database of solved cases 15 Posting Database 16 Job Change Track Record Database 2. User terminal 21 Display section 201 Post button 202 Send button 101 Internet

Claims

1. Work-related worries are linked to workplaces that can solve those worries, a reception unit that receives a post including document data from a contributor; a worry identification unit that identifies a work-related worry of the poster based on words in document data included in the accepted post; a job-change candidate providing unit that provides the poster with a workplace associated with the identified concern as a job-change candidate; A job change support system that provides:

2. An attribute storage unit that stores attribute information of contributors; a job change extraction unit that extracts a workplace suitable for the poster from among the workplaces associated with the identified worries based on attribute information of the poster; Further equipped with The job change candidate providing unit provides the extracted workplaces as job change candidates to the poster. The job change support system according to claim 1.

3. A judgment section that judges the similarity between work-related worries Further equipped with The job change candidate providing unit provides the poster with job changes selected by other posters who have similar concerns to the identified concern as job change candidates. The job change support system according to claim 1.

4. a worry prediction unit that predicts future work-related worries of the poster based on the identified worries; Further equipped with The job change candidate providing unit provides the poster with workplaces associated with the predicted worries as job change candidates. The job change support system according to claim 1.

5. the prediction unit predicts the work-related worries that will occur in the future based on changes in work-related worries of other contributors who have worries similar to the identified worry; The job change support system according to claim 4.

6. The work-related worries are associated with advisors who can give advice on the worries, an advisor candidate providing unit that provides the poster with an advisor associated with the identified worry as an advisor candidate; Further comprising:

6. A job change support system according to claim 1.

7. The work-related worries are associated with examples of solving the worries, a solution example providing unit for providing the poster with a solution example associated with the identified problem; Further comprising:

6. A job change support system according to claim 1.

8. a problem information providing section for providing the poster with problem information indicating the content of the problem identified Further comprising:

6. A job change support system according to claim 1.

9. The computer Link work-related worries with workplaces that can solve those worries, Accepts submissions including text data from contributors, Identifying work-related concerns of the poster based on words in document data included in the accepted post; Providing the poster with workplaces associated with the identified worries as potential new job opportunities; How to support job change.

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