Support system, method, and program

Abstract

To provide a support system for supporting in creating business continuity planning that appropriately reflect expected disasters.SOLUTION: A support system comprises: a business information acquisition unit for acquiring business information of a target business; a disaster information acquisition unit for acquiring disaster information including hazard map information, which is information regarding a hazard map including the location of the business or management resources; a first impact degree acquisition unit for acquiring a first impact degree indicating a degree of impact on customers of the business and society at a plurality of elapsed times from the time when an expected disaster occurs based on a user operational input; a target recovery time specifying unit for specifying a target recovery time based on the first impact degree; a priority specification unit for specifying a priority of measures against the expected disaster for the management resources based on the target recovery time and an expected recovery time for the management resources specified based on the degree of disaster indicated by the hazard map; and a display processing unit for associating and displaying the priority of the management resources on a display unit.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a support system, method, and program.

Background Art

[0002] For example, as described in Patent Document 1, a technique for formulating a business continuity plan is known.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the business continuity plan support device described in Patent Document 1, for each of a plurality of countermeasures against at least one of disasters and terrorism for a building, an individual score assigned to each countermeasure and a correction score regarding the influence between each of the plurality of countermeasures are used to determine the priority of each of the plurality of countermeasures. Thereby, the business continuity plan support device can rank the countermeasures in consideration of the relationships between the characteristics of various countermeasures, and can create an effective business continuity plan.

[0005] However, in the business continuity plan support device described in Patent Document 1, since the impact of disasters on the business cannot be appropriately reflected in the business continuity plan, there arises a problem that an appropriate business continuity plan cannot be created.

[0006] Therefore, an object of the present invention is to provide a system that supports the creation of a business continuity plan that appropriately reflects possible disasters in order to solve the above problems.

Means for Solving the Problems

[0007] A support system according to an aspect of the present invention includes a business information acquisition unit that acquires business information which is information including at least one management resource in the business of a target business operator; a disaster information acquisition unit that acquires disaster information including hazard map information which is information regarding a hazard map including the location of the business or the management resource from a predetermined device; a first impact degree acquisition unit that acquires a first impact degree indicating the degree of impact on at least one of the customers and society of the business at each of a plurality of elapsed times from the occurrence of an assumed disaster which is the assumed disaster; a target recovery time specifying unit that specifies a target recovery time which is a standard elapsed time for restoring the business from the occurrence of the assumed disaster based on the first impact degree; a priority specifying unit that specifies a priority of countermeasures against the assumed disaster for each of the at least one management resource based on the target recovery time and an assumed recovery time which is an assumed time required for recovery of each of the at least one management resource specified based on the degree of the disaster indicated by the hazard map; and a display processing unit that associates the priority with each of the at least one management resource and causes the display unit to display it.

[0008] A method according to one aspect of the present invention includes a computer acquiring business operator information that is information including at least one management resource in the business of a target business operator, acquiring disaster information including hazard map information that is information regarding a hazard map including the location of the business or the management resource from a predetermined device, acquiring a first degree of impact indicating the degree of impact on at least one of customers and society of the business at each of a plurality of elapsed times from when an assumed disaster, which is an assumed hazard, has occurred, based on a user's operation input, specifying a target recovery time that is a standard elapsed time for restoring the business from when the assumed disaster has occurred, based on the first degree of impact, and specifying a priority of a countermeasure against the assumed disaster for each of the at least one management resource based on the target recovery time and an assumed recovery time that is an assumed time required for recovery of each of the at least one management resource specified based on the degree of the disaster indicated by the hazard map, and associating the priority with each of the at least one management resource and causing the display unit to display the priority.

[0009] A program according to an aspect of the present invention causes a computer to acquire business operator information which is information including at least one management resource in the business of a target business operator, acquire disaster information including hazard map information which is information regarding a hazard map including the location of the business or the management resource from a predetermined device, acquire a first degree of influence indicating the degree of influence on at least one of customers of the business and society at each of a plurality of elapsed times from the occurrence of an assumed disaster which is an assumed disaster, based on a user's operation input, specify a target recovery time which is a standard elapsed time for recovering the business from the occurrence of the assumed disaster based on the first degree of influence, and based on the target recovery time and an assumed recovery time which is an assumed time required for each of the at least one management resource to recover, which is specified based on the degree of disaster indicated by the hazard map, specify the priority of countermeasures against the assumed disaster for each of the at least one management resource, and associate the priority with each of the at least one management resource and cause it to be displayed on a display unit.

Effect of the Invention

[0010] According to the present invention, it is possible to provide a system that supports the creation of a business continuity plan that appropriately reflects possible disasters.

Brief Description of the Drawings

[0011]

Figure 1

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Embodiments for Carrying Out the Invention

[0012] Hereinafter, the support system 100 in an embodiment of the present invention will be described in detail with reference to the drawings. However, the embodiments described below are merely examples, and there is no intention of excluding various modifications and applications of technologies not explicitly described below. That is, the present invention can be implemented with various modifications or combinations of each embodiment without departing from its gist. Also, in the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

[0013] ===Outline of the Support System 100=== The support system 100 is a system that supports, for example, the formulation and improvement of BCP (Business Continuity Planning) in a company. The support system 100 analyzes the vulnerabilities of the business of the business operator to be analyzed (hereinafter referred to as the "target business operator") and the management resources in the business with respect to the assumed disasters based on information related to disasters (hereinafter referred to as "disaster information"), and thereby specifies the priority of countermeasures. As a result, the support system 100 can specify pre-countermeasures and the like for implementing a strategy after clarifying the recovery strategy.

[0014] Specifically, the support system 100 identifies, for example, important operations in the target business operator (hereinafter referred to as "important operations") and the time within the range where it is assumed that the business will not be severely affected during a disaster (hereinafter referred to as "target recovery time"). After clarifying the recovery strategy from the vulnerability analysis of the selection function of important operations, the support system 100 identifies the preventive measures for continuously performing important operations. Then, the support system 100 presents to the user's user terminal (not shown) a recovery strategy including the priority of the preventive measures and the status of the countermeasures of the target business operator. Thereby, the user can appropriately execute the countermeasures against disasters in the operations and management resources of the target business operator using the user terminal.

[0015] Disaster information is information that associates a location or region with an assumed disaster. The disaster information includes hazard map information which is information regarding a hazard map, and infectious disease information indicating the degree of influence of an infectious disease on the work of employees. The hazard map information is information regarding natural disasters such as earthquakes, tsunamis, and floods. For example, the hazard map information is information showing the seismic intensity distribution of an earthquake, the assumed inundation depth distribution of a tsunami, the inundation depth distribution due to a flood, etc. on an electronic map. The infectious disease information may include, for example, information regarding the area where the infectious disease spreads, the intensity of the infectious disease, the period during which employees are unable to work due to the infectious disease, etc.

[0016] Management resources are, for example, elements for enabling various functions in the target business operator. The various functions are, for example, functions for receiving orders from customers (hereinafter referred to as "order receiving functions"), functions for managing inventory (hereinafter referred to as "inventory management functions"), functions related to logistics, functions for producing products, etc. And the management resources are the constituent elements of the lower levels of each function. For example, the order receiving management function includes resources necessary for enabling the function such as "personnel", "buildings", "office equipment", "systems", etc.

[0017] The support system 100 may be, by way of non-limiting example, a server computer, cloud computing, a personal computer (by way of non-limiting example, a desktop, laptop, tablet, etc.), a media computer platform (e.g., a cable, satellite set-top box, digital video recorder), a handheld computer device (e.g., a PDA (Personal Digital Assistant), an email client, etc.), or other types of computers, or a communication platform.

[0018] ===Configuration of Support System 100===

[0019] FIG. 1 is a diagram showing a configuration example of the support system 100. As shown in FIG. 1, the support system 100 includes, for example, a storage unit 101, a display processing unit 102, a business operator information acquisition unit 103, a quantitative evaluation specifying unit 104, a disaster information acquisition unit 105, a first impact degree acquisition unit 106, a target recovery time specifying unit 107, a second impact degree acquisition unit 108, an assumed recovery time specifying unit 109, a disaster impact specifying unit 110, and a priority specifying unit 111.

[0020] The storage unit 101 includes a business operator information table D111, an operation resource recovery time table D112, and a BCP table D113.

[0021] Referring to FIG. 2, the business operator information table D111 will be described. FIG. 2 is a diagram showing an example of the configuration of the business operator information table D111. The business operator information table D111 stores business operator information, and uses a company ID, which is identification information capable of identifying a company, as the primary key, and includes items such as name, location, representative, capital, number of employees, industry type, corporate number, establishment date, outline of business activities, sales, gross profit, gross profit rate, retained cash, functions (which may include the location of functions and operation resources included in the functions), and disaster information including hazard map information. The hazard map information is hazard map information related to each of the business operator, various functions, and operation resources.

[0022] Referring to FIG. 3, the business resource recovery time table D112 will be described. FIG. 3 is a diagram showing an example of the configuration of the business resource recovery time table D112. The business resource recovery time table D112 has the business resource ID, which is identification information capable of identifying a business resource, as the primary key, and includes items such as business resources, earthquake, tsunami, flood, infectious disease, etc. The business resource is an item in which information indicating the business resources that can be included in each function constituting the business of the operator is stored. Earthquake is an item that stores the seismic intensity and the assumed recovery time in association with each other. Tsunami is an item that stores the inundation depth of the tsunami and the assumed recovery time in association with each other. Flood is an item that stores the inundation depth of the flood and the assumed recovery time in association with each other. Infectious disease is an item that stores the severity of the infectious disease (for example, a three-level evaluation) and the assumed recovery time in association with each other. For each item, a three-level evaluation (for example, "1" to "3", and "1" is omitted in FIG. 3) is set according to the recovery time.

[0023] The BCP table D113 will be described. The BCP table D113 has the company ID, which is identification information capable of identifying a company, as the primary key, and includes items such as business, quantitative indicators, first impact level, important business, target recovery time, second impact level, assumed recovery time, priority, etc.

[0024] The quantitative indicator is information related to the revenue of the business. Specifically, the quantitative indicator includes information indicating the sales ratio within the company, the gross profit ratio within the company, the gross profit, whether it is the target of the medium- and long-term strategy of the company, the growth rate of sales, the competitive situation, the market growth potential, the impact on cash flow, etc. The quantitative indicator is the information displayed in the "quantitative indicator display area T12" in FIG. 4 described later.

[0025] The first impact level is a qualitative indicator and is information related to the external obstacles in the company. Specifically, the first impact level is information indicating the inconvenience to customers, the inconvenience to society, the possibility of customer loss, etc. The first impact level is the information displayed in the "qualitative indicator display area T13" in FIG. 4 described later. shown information.

[0026] The important business is an important business of the target business operator and corresponds to the item selected by the user in the "Business Selection Column T16" in FIG. 4 described later. Note that the important business may be a business automatically extracted based on the order displayed in the business priority display area T15.

[0027] The target recovery time is the information displayed in the "Item T17f" in FIG. 4 described later. The target recovery time will be described in the target recovery time specific area T17 of the display processing unit 102.

[0028] The second impact degree is the information displayed in the "Importance Item of Management Resources T33d" in FIG. 6 described later. The second impact degree will be described in the second impact degree acquisition unit 108.

[0029] The assumed recovery time is the information shown in the "Recovery Time" of the management resource recovery time table D112 in FIG. 3. The assumed recovery time will be described in the assumed recovery time specific unit 109.

[0030] The priority is the information displayed in the "Priority Item of Countermeasures T33e" in FIG. 6 described later. The priority will be described in the priority specific unit 111.

[0031] The display processing unit 102 generates various screens and displays them on the display unit of the user terminal (not shown) or the display device 1007. The various screens are, for example, screens that receive user operation inputs on the user terminal, and include a business operator information display screen T10, a business operator function selection screen T20, a function analysis screen T30, an unaddressed selection screen T40, and a countermeasure list screen T50.

[0032] Hereinafter, various screens will be described with reference to FIGS. 4 to 8. FIG. 4 is a diagram showing an example of the business operator information display screen T10. FIG. 5 is a diagram showing an example of the business operator function selection screen T20. FIG. 6 is a diagram showing an example of the function analysis screen T30. FIG. 7 is a diagram showing an example of the unaddressed selection screen T40. FIG. 8 is a diagram showing an example of the countermeasure list screen T50.

[0033] As shown in FIG. 4, the business operator information display screen T10 is a screen that displays important businesses selected by the user among the businesses of the target business operator and the target recovery time of the important businesses.

[0034] The business operator information display screen T10 includes a basic information display area T11, a quantitative index display area T12, a qualitative index display area T13, a qualitative and quantitative total T14, a business priority display area T15, a business selection column T16, and a target recovery time specific area T17.

[0035] In the basic information display area T11, information such as sales, gross profit rate, gross profit rate, and cash on hand, which are the basic information of the business operator, is displayed. These information are displayed based on the information pre-input by the user for a screen (not shown).

[0036] In the quantitative index display area T12, as quantitative indexes, items such as "scale", "efficiency", "future potential", and "impact on cash flow" are displayed. In each cell of each item, for example, by a three-level evaluation, if the ratio of each to the whole of each business (here, parts A, B, home appliance parts, and other products) is high, "3" is input, and if it is low, "1" is input.

[0037] In the qualitative index display area T13, for example, an item causing trouble to customers T13a, an item causing trouble to society T13b, and an item of the possibility of customer loss T13c are displayed. In each item of the qualitative index display area T13, for example, a first degree of influence indicating the degree of influence on customers at each of a plurality of elapsed times is input.

[0038] Here, for the first degree of influence, for example, "1: small" is set for those having no influence on customers or society at all, "2: medium" is set for those having a partial influence, and "3: large" is set for those having a wide influence on important customers or society. The first degree of influence is specified based on the information obtained by the first degree of influence acquisition unit described later.

[0039] The plurality of elapsed times are the elapsed times since the occurrence of an assumed disaster set by the user. In FIG. 4, as an example, "1W (1 week)", "2W (2 weeks)", and "1M (1 month)" are set.

[0040] The nuisance item T13a to customers is, for example, for each of the plurality of elapsed times by the user's operation input, the degree of the adverse impact (such as the suspension of business operations or product supply causing the customer's business suspension due to the inability to supply products) on the customer is set. For example, in FIG. 4, for "Component A", the degree of impact within 1 week after the disaster occurrence is "2: Medium", and when it exceeds 1 week (2 weeks and 1 month), the degree of impact is "3: Large". That is, in FIG. 4, it is shown that the impact is relatively small within 1 week for "Component A".

[0041] The nuisance item T13b to society is, for example, for each of the plurality of elapsed times by the user's operation input, the degree of the adverse impact (such as the impact due to the interruption of the network in the case of a communication company) on an unspecified number of people or society caused by the suspension of business operations or product supply is set.

[0042] The possibility of customer loss item T13c is, for example, for each of the plurality of elapsed times by the user's operation input, the degree of the adverse impact (such as the loss of share or the suspension of transactions) on the continuation of transactions with customers caused by the suspension of business operations or product supply is set.

[0043] The qualitative and quantitative total T14 is, for example, an item input by converting the total value of the evaluation scores of each item in the quantitative index and the total value of the evaluation scores of each item in the first impact degree (qualitative index) to a full score of 100 points. When converting the quantitative index and the first impact degree into scores, a coefficient corresponding to the importance of each item may be set to calculate the average value.

[0044] The business priority display area T15 is an area where ranks are input in order from the items with larger values converted to a full score of 100 points as described above. As a result, the support system 100 can provide the user with the ranking of the importance of each business in the target business operator, so that the user can appropriately select the business to be the subject of BCP formulation.

[0045] The business selection column T16 is an item for the user to select the important business to be the subject of formulating the BCP by receiving the user's operation input.

[0046] The target recovery time specification area T17 is an item for displaying the target recovery time for important businesses. The target recovery time is the time within the range where it is assumed that the business will not be seriously affected during a disaster as described above. The target recovery time specification area T17 includes items T17a to T17c that display the standard recovery times of the qualitative index items respectively, which are specified based on the first influence degrees (evaluations from 1 to 3) of the qualitative index items (here, "inconvenience to customers", "inconvenience to society", "possibility of customer churn"). Also, the target recovery time specification area T17 may include an item T17d that displays the standard recovery time of the quantitative evaluation item, which is specified based on the evaluation (evaluation from 1 to 3) input to a part of the quantitative index items (here, "impact on cash flow"). The target recovery time specification area T17 includes items T17e and T17f that display the target recovery time of the important business based on, for example, the recovery times input to items T17a to T17d. The evaluations (recovery times) input to items T17a to T17f are information specified by the target recovery time specifying unit 107 described later.

[0047] As shown in FIG. 5, the operator function selection screen T20 is a screen for selecting various functions for performing various analyses related to BCP in the important business selected in the business selection column T16 of the operator information display screen T10. The operator function selection screen T20 includes, for example, a business category T21, a function category T22, a selection column T23, and an analysis start button T24. The business category T21 is an item indicating the upper-level content for various functions. The function category T22 is an item indicating the content of various functions. Note that in the function category T22, functions corresponding to the “industry type” of the target operator preset by the user (for example, the industry type shown in the “Japanese Standard Industrial Classification”) may be displayed. Thereby, the support system 100 can allow the user to more easily select the functions to be targeted for BCP formulation. The selection column T23 is an item for the user to select the functions to be targeted for BCP evaluation in the important business. Hereinafter, for convenience, the selected function is referred to as the “selected function”. The analysis start button T24 is a button for transitioning to a function analysis screen T30 described later.

[0048] As shown in FIG. 6, the function analysis screen T30 (the first screen) is a screen for displaying the priority of countermeasures against disasters in each function of the important business, the content of the on-site recovery strategy (a strategy premised on the recovery of the affected base), and the necessity of countermeasures other than the on-site recovery strategy. The function analysis screen T30 includes a basic information display area T31, a disaster information display area T32, and a function analysis area T33.

[0049] The basic information display area T31 is an area where the basic information of the important business that is the target of BCP evaluation in the target operator is displayed. In each item of the basic information display area T31, the important business and the target recovery time specified and displayed on the operator information display screen T10 are displayed.

[0050] The disaster information display area T32 is an area for displaying the hazard map information in the selected function. The disaster information display area T32 includes, for example, a function item T32a indicating the name of the selected function, a location address item T32b indicating the address of the location of the selected function, a hazard map item T32c (for example, earthquake, tsunami, and flood), and an infectious disease assumption item T32d indicating the impact of infectious diseases.

[0051] The function analysis area T33 is an area that displays the priority of countermeasures, the content of the local restoration strategy (a strategy premised on the restoration of the affected base), and the necessity of countermeasures other than the local restoration strategy among the management resources that constitute the selection function. The function analysis area T33 includes a function item T33a, a trouble item T33b, a disaster impact item T33c, an importance item T33d of management resources, a priority item T33e of countermeasures, an alternative measure item T33f, an avoidance measure item T33g, and a necessity item T33h.

[0052] The function item T33a is an area where the selection function and the management resources related to the selection function are displayed. The function item T33a is configured, for example, with the selection function as a major item and the management resources as middle items and minor items. Specifically, when the selection function is the "order receiving function", the middle items of the "order receiving function" include "personnel", "building", "office equipment", "system", etc., and the minor items of "personnel" include "settler", "skill", "number of personnel", etc.

[0053] The trouble item T33b inputs the degree of influence on the management resources that constitute the selection function due to the assumed disaster. Based on the information of the hazard map item T32c in the trouble item T33b, for example, the greater the trouble caused by the assumed disaster, the higher the numerical value is input. The value specified by the assumed restoration time specifying unit 109 described later is input to the trouble item T33b.

[0054] The disaster impact item T33c is an area that displays whether the management resources that constitute the selection function can be restored within the target restoration time. Based on the target restoration time input in the target restoration time specifying area T17 of the business operator information display screen T10, whether it can be restored within the target restoration time is displayed, for example, by a three-level numerical value. The value specified by the disaster impact specifying unit 110 described later is input to the disaster impact item T33c.

[0055] The importance item T33d of management resources is an area that displays the degree to which each of the management resources assumed to become inoperable when an assumed disaster occurs can be replaced manually (hereinafter referred to as the "second impact degree").

[0056] The priority item T33e of countermeasures is an area where the priority of countermeasures against an assumed disaster in the management resources constituting the selection function is displayed. In the priority item T33e of countermeasures, a value specified based on the evaluation (value) input to the disaster impact item T33c and the evaluation (value) input to the importance item T33d of management resources by a priority specifying unit 111 described later is input.

[0057] The alternative measure item T33f is an area where alternative measures that can be taken at the location of the business or management resources (hereinafter referred to as the "disaster-stricken base") when each of the management resources constituting the selection function becomes inoperable during a disaster are input. In the alternative measure item T33f, for example, a plurality of alternative measures are displayed for each of the management resources, and it includes a selection column T33f1 that allows the user to select each of the plurality of alternative measures. In addition, the alternative measure item T33f includes, for example, a completed column T33f2 that allows checking whether the user has already dealt with the selected alternative measure as the target business operator. Thereby, since the support system 100 can display whether or not the countermeasures have been taken on a countermeasure list screen T50 in FIG. 8 described later, it is possible to prevent omissions of countermeasures by the user.

[0058] The avoidance measure item T33g is an area that displays avoidance measures for avoiding the inability of functions for each of the management resources constituting the selection function. In the avoidance measure item T33g, for example, the contents of a plurality of avoidance measures are displayed for each of the management resources, and it includes a selection column T33g1 that allows the user to select each of the contents of the plurality of avoidance measures. In addition, the avoidance measure item T33g includes, for example, a completed column T33g2 that allows checking whether the user has already dealt with the selected avoidance measure as the target business operator.

[0059] The necessity item T33h (item for the necessity of countermeasures other than the on-site restoration strategy) is a region that displays a mark (black circle in Fig. 5) or numerical value indicating that a strategy to be implemented without waiting for the restoration of the affected site is necessary when there is no alternative measure that can be taken at the affected site for a selection function with a high priority of countermeasures (the number "3" is entered in the countermeasure priority item T33e) and no alternative measure is available (the "no alternative measure" selection column T33f1 in the alternative measure item T33f is checked). Thereby, when there is no alternative measure that can be taken at the affected site for the management resources constituting the selection function with a high impact on the business during a disaster, the support system 100 can prompt the user to consider a strategy to be implemented without waiting for the restoration of the affected site.

[0060] As shown in Fig. 7, the unaddressed selection screen T40 (second screen) is a screen for selecting a strategy to be implemented without waiting for the restoration of the affected site when there is no alternative measure that can be taken at the affected site for a selection function with a high priority of countermeasures (the number "3" is entered in the countermeasure priority item T33e) and no alternative measure is available (the "no alternative measure" selection column T33f1 in the alternative measure item T33f is checked) on the function analysis screen T30. The unaddressed selection screen T40 includes a basic information display area T41 that displays the same content as the basic information display area T31, a strategy selection area T42, and a strategy concretization display area T43.

[0061] The strategic selection area T42 represents a strategy that is carried out, for example, without waiting for the restoration of multiple affected bases. Specifically, in the strategic selection area T42, for example, a function in which an object is displayed in the necessity item T33h in FIG. 6 (an item including unaddressed management resources), a plurality of strategies different from the restoration strategy for an assumed disaster that can be executed at the location of the management resources (the affected base), and a selection column T42a that can select a predetermined strategy among the plurality of strategies are associated. The strategy concretization display area T43 displays the alternative measures selected in the selection column T42a, and displays the "specific content" and "necessary preliminary measures" of the alternative measures. Thereby, for a high-priority selection function for which there are no alternative measures available at the affected base, it is possible to prevent the omission of formulating a strategy that is carried out without waiting for the restoration of the affected base. Note that the unaddressed selection screen T40 may be a screen that is displayed by receiving a user's operation input for an object (for example, a mark) displayed in the necessity item T33h of the function analysis screen T30. Thereby, it is possible to prevent the omission of formulating for functions for which there is a high necessity to formulate alternative measures.

[0062] As shown in FIG. 8, the countermeasure list screen T50 is a screen that displays a list (hereinafter referred to as the "countermeasure list") summarizing the content specified and selected in the business operator information display screen T10, the business operator function selection screen T20, the function analysis screen T30, and the unaddressed selection screen T40. The countermeasure list screen T50 includes an important business item T51, a strategic item T52, a function item T53, a management resource item T54, a countermeasure priority item T55, a countermeasure classification item T56, a countermeasure content item T57a, a countermeasure content detail item T57b, a countermeasure completed item T58, and a responsible department item T59.

[0063] The important business item T51 is the area where the important business selected by the user in the business selection column T16 is displayed. The function item T53 is the area where the selected function selected by the user on the business operator function selection screen T20 is displayed. The management resource item T54 is the area where the same content as the middle items and sub-items of the function item T33a, which is the management resource corresponding to the selected function, is displayed. The countermeasure priority item T55 is the area where the same content as the countermeasure priority item T33e is displayed. The countermeasure classification item T56 is the area where the content of the alternative measure item T33f or the content of the avoidance measure item T33g can be displayed discriminatively. The countermeasure content item T57a is the area where the content of the alternative measure item T33f or the content of the avoidance measure item T33g is displayed. The detailed countermeasure content item T57b is the area where the predetermined content corresponding to each of the content of the alternative measure item T33f or the content of the avoidance measure item T33g is displayed. The countermeasure completed item T58 is the area where the check in the corresponding completed column T33f2 or the check in the corresponding completed column T33g2 is reflected. The responsible department item T59 is the area where the responsible department of the target business operator that eliminates each problem of the management resources is displayed. Thereby, the support system 100 can provide the user with information that can easily grasp the execution entity for the un-countered management resources, so that the user can be prompted to implement preventive measures against the problems.

[0064] In this way, the support system 100 can identify the important business and the target recovery time of the target business operator through the user's operation input and automatic calculation, clarify the recovery strategy from the vulnerability analysis of the selection function of the important business against disasters, and then display preventive measures and the like for implementing the recovery strategy. Therefore, it enables the user to formulate an appropriate BCP.

[0065] The business operator information acquisition unit 103 acquires information including at least one business resource of the target business operator (hereinafter referred to as "business operator information") based on a user's operation input. For example, the business operator information acquisition unit 103 may refer to the business operator information table D111 to acquire the business operator information pre-stored in the business operator information table D111, or may acquire the business operator information by receiving a user's operation input for a screen (not shown) indicating items included in the business operator information (for example, each item of the business operator information table D111).

[0066] The quantitative evaluation specifying unit 104 calculates and specifies a quantitative index based on the business operator information. That is, the quantitative evaluation specifying unit 104 calculates a quantitative index that is the basis for the numerical value input to the item of the quantitative index on the business operator information display screen T10.

[0067] The disaster information acquisition unit 105 acquires hazard map information including the location of the selected business or business resource from a predetermined device (an external device providing hazard map information). Specifically, the disaster information acquisition unit 105 acquires hazard map information from a predetermined device when the address of the location is input to the disaster information display area T32 (or when a predetermined button is pressed). The acquired hazard map information is stored in the business operator information table D111 and is also displayed in the hazard map item T32c.

[0068] The first impact degree acquisition unit 106 acquires, based on a user's operation input, a first impact degree indicating the degree of impact on customers and within the company due to the business suspension of the target business operator at each of a plurality of elapsed times from the occurrence of an assumed disaster (hereinafter referred to as "assumed disaster"). Specifically, the first impact degree acquisition unit 106 receives a user's operation input for the cells of the customer inconvenience item T13a, the social inconvenience item T13b, and the customer churn possibility item T13c in the qualitative index display area T13, and acquires information indicating the first impact degree selected by the user.

[0069] Based on the first impact level, the target restoration time determination unit 107 determines the target restoration time, which is the standard elapsed time for restoring the business of the target operator from the time when the assumed disaster occurs. For example, if the degree of impact (e.g., the first impact level is "severe") at the first elapsed time (e.g., "two weeks") among a plurality of elapsed times is greater than the degree of impact (e.g., the first impact level is "medium") at the second elapsed time (e.g., "one week") before the first elapsed time among the plurality of elapsed times, the first elapsed time (here, "two weeks") is determined as the target restoration time. That is, the target restoration time determination unit 107 calculates, from the input contents to each item of the first impact level (T13 in FIG. 4) and the cash flow item (T12 in FIG. 4) (the input contents may be only the input contents of each item of the first impact level), the elapsed time when a serious impact is assumed to occur for each item, and determines the earliest elapsed period among the calculated elapsed times as the target restoration time.

[0070] Specifically, first, the target restoration time determination unit 107 sets the standard restoration time for each item of the qualitative index (items T13a to T13c) in each cell of items T17a to T17c. For example, the target restoration time determination unit 107 sets, in the "partial impact" cell of the customer inconvenience item T17a, the earliest elapsed time (e.g., "one week" if "medium" is set for one week and two weeks) among the elapsed times when "medium" is set in the customer inconvenience item T13a. Then, the target restoration time determination unit 107 sets, for example, in the "severe impact" cell of the customer inconvenience item T17a, the earliest elapsed time (e.g., "two weeks" if "severe" is set for two weeks and one month) among the elapsed times when "severe" is set in the customer inconvenience item T13a. Then, the target restoration time determination unit 107 performs the same processing for the social inconvenience item T17b, the customer loss item T17c, and the cash flow item T17d. For the cash flow item T17d, the elapsed time is set based on the evaluation set in the "impact on cash flow" item in the quantitative index display area T12.

[0071] Next, the target recovery time specifying unit 107 specifies, as the target recovery time, the earliest elapsed time among the elapsed times set in the "serious impact" cells of items T17a to T17c specified based on the first impact level (qualitative index). That is, the support system 100 specifies the target recovery time with the goal of restoring various functions before the impact on customers and society becomes large. Thereby, the support system 100 can present to the user the standard time for restoring functions in BCP formulation, so that the user can appropriately create a BCP.

[0072] The second impact level acquisition unit 108 acquires information indicating the second impact level based on the user's operation input. As described above, the second impact level is the degree to which each of the business resources that become inoperable when an assumed disaster occurs and is input to the importance item T33d of the business resources in FIG. 6 can be replaced manually. Specifically, for example, the user performs a selection operation on each cell of the importance item T33d of the business resources shown in FIG. 6 and selects any one of the three-level evaluations (for example, 1 to 3) displayed in the pull-down menu. For example, the second impact level indicates that "1" represents "business resources that have little impact on the business of the target operator", "2" represents "business resources that can be partially operated by manual replacement or the like", and "3" represents "business resources that cannot be replaced by manual labor or the like". That is, the second impact level indicates that the larger the numerical value, the more important the business resource is that is difficult to replace manually.

[0073] The assumed recovery time determination unit 109 determines the "assumed recovery time", which is the recovery time corresponding to each degree of the disaster indicated by the hazard map information. Specifically, the assumed recovery time determination unit 109 refers to the operator information table D111 to determine the degree of the disaster at the address of the critical business based on the hazard map information. The assumed recovery time determination unit 109 refers to the business resource recovery time table D112 to determine the assumed recovery time corresponding to the degree of the disaster. Specifically, for example, the assumed recovery time determination unit 109 determines that "earthquake" is "weak intensity 6" based on the operator information table D111, and determines the "recovery time of 5 days" corresponding to "weak intensity 6" for the business resource "system" as the assumed recovery time based on the business resource recovery time table D112. The assumed recovery time determination unit 109 sets the evaluation "2" (partial failure) corresponding to the determined "recovery time of 5 days" to the item of the failure item T33b on the operator function selection screen T20 shown in FIG. 5. Thereby, the support system 100 can determine an appropriate assumed recovery time with a small processing amount.

[0074] The disaster impact determination unit 110 determines the impact (hereinafter referred to as "disaster impact degree") that the assumed disaster or the like has on each business resource. The disaster impact determination unit 110 determines the disaster impact degree that the assumed disaster or the like has on each business resource based on the target recovery time in the critical business and the assumed recovery time of each business resource included in the critical business. Specifically, the disaster impact determination unit 110 compares the target recovery time of "2 weeks" in the critical business "home appliance parts" specified by the target recovery time determination unit 107 with the assumed recovery time of "5 days" (refer to the business resource recovery time table D112) for the earthquake "weak intensity 6" assumed for the business resource "system" of the "order receiving function" in "home appliance parts". Since the assumed recovery time is within the target recovery time, the evaluation of the disaster impact degree is set to the intermediate "2". The disaster impact determination unit 110 sets the determined priority "2" to the item of the disaster impact item T33c in FIG. 6.

[0075] In addition, the disaster impact identification unit 110 may identify the degree of disaster impact based on the relationship between the target restoration time and the maximum time (hereinafter referred to as the "maximum assumed restoration time") among the assumed restoration times corresponding to the respective degrees of earthquake, tsunami, and flood. Specifically, the disaster impact identification unit 110 determines the maximum assumed restoration time as the maximum time among the assumed restoration time of "5 days" for the assumed earthquake of "weak seismic intensity 6" of the business resource "system" of the "order receiving function" in the important business "home appliance parts" with a target restoration time of "2 weeks" identified by the target restoration time identification unit 107, the assumed restoration time of "14 days" for the assumed tsunami of "water depth of 50 cm or more", and the assumed restoration time of "14 days" corresponding to the assumed flood of "water depth of 50 cm or more" in "home appliance parts". The disaster impact identification unit 110 compares the target restoration time with the maximum assumed restoration time, and since the maximum assumed restoration time is within the target restoration time, the evaluation of the disaster impact degree is set to "2" at the intermediate level. Thereby, the support system 100 can consider countermeasures based on the most severely affected disaster.

[0076] Here, the disaster impact identification unit 110 evaluates the magnitude relationship in, for example, three levels and inputs it into the disaster impact item T33c in FIG. 6. Specifically, when the assumed restoration time is "0 days", the disaster impact identification unit 110 inputs "1" into the disaster impact item T33c; when the maximum assumed restoration time is within the target restoration time, it inputs "2" into the disaster impact item T33c; and when the maximum assumed restoration time exceeds the target restoration time, it inputs "3" into the disaster impact item T33c.

[0077] Note that the disaster impact identification unit 110 may execute the above processing with the maximum time among the assumed restoration times corresponding to the respective degrees of earthquake, tsunami, and flood and the assumed restoration time corresponding to the degree of impact on employees' work due to the infectious diseases indicated by the infectious disease information as the maximum assumed restoration time. Thereby, since the support system 100 can present to the user the impact on business resources considering the non - working state of employees due to infectious diseases, the user can consider appropriate countermeasures.

[0078] The priority determination unit 111 determines the priority of the countermeasures against the assumed disasters for each of the business resources. The priority is an index indicating the level of the risk of significantly affecting each function, taking into account, for example, the time required for recovery in the event of a disaster. The priority determination unit 111 determines the priority of each of the business resources of the important business based on the magnitude relationship between the target recovery time and the maximum assumed recovery time (specifically, the magnitude relationship of the impact of the assumed disasters and the like on each business resource), and the second impact level. Specifically, as described above, for the business resource "system" of the "order receiving function" in the important business "home appliance parts", the priority determination unit 111 determines that the maximum assumed recovery time is within the target recovery time (in other words, the magnitude relationship of the impact of the assumed disasters and the like on the business resource, for example, the disaster impact item T33c in FIG. 6 is "2"), and based on the combination with the second impact level "2" (business resources that can be partially operated by means of manual work or the like) set by the user's operation input, since there are alternative means in part and it is assumed that recovery can be achieved within the target recovery time, the priority "2" (medium priority) is set. Thereby, the support system 100 can recommend to the user to preferentially take measures for business resources that are difficult to recover within the target recovery time and are difficult to be replaced by humans.

[0079] In this way, the support system 100 can easily identify the business resources for which countermeasures against disasters should be preferentially executed by determining the priority of the countermeasures for each of the business resources included in the important business, and enables the user to construct simple and rapid countermeasures.

[0080] ===Processing Flow=== With reference to FIGS. 5 to 9, the processing flow of the support system 100 will be described. FIG. 9 is a flowchart showing an example of the processing of the support system 100.

[0081] In step S100, the support system 100 acquires the operator information. The operator information is information acquired based on, for example, the user's operation input, and includes the information stored in the operator information table D111.

[0082] In step S101, the support system 100 calculates quantitative indicators (such as sales ratio and growth rate) based on the operator information table D111. The support system 100 stores the calculated quantitative indicators in the operator information table D111.

[0083] In step S102, the support system 100 obtains the first influence degree based on the user's operation input for each of the nuisance item T13a to the customer, the nuisance item T13b to the whole society, and the customer churn possibility item T13c on the operator information display screen T10, and sets the first influence degree for each of the nuisance item T13a to the customer, the nuisance item T13b to the whole society, and the customer churn possibility item T13c. The support system 100 stores the first influence degree in the operator information table D111.

[0084] In step S103, the support system 100 identifies important businesses based on the user's operation input for the business selection column T16 on the operator information display screen T10. The support system 100 stores the important businesses in the operator information table D111.

[0085] In step S104, the support system 100 identifies the target recovery time for the important business (the business checked in the business selection column T16 in FIG. 4) selected by the user. The support system 100 identifies the recovery time input to items T17a to T17f based on the first influence degree in the qualitative index display area T13. The support system 100 identifies the latest time among the identified recovery times as the target recovery time (item T17f in FIG. 4).

[0086] In step S105, the support system 100 identifies the selected functions (here, the "order receiving function" and the "inventory management function") based on the user's operation input for the selection column T23 on the operator function selection screen T20.

[0087] In step S106, the support system 100 acquires information indicating the location of each selected function based on the user's operation input for the location address item T32b of the function analysis screen T30. The support system 100 stores the information indicating the location in the business operator information table D111.

[0088] In step S107, the support system 100 acquires disaster information from an external device based on the information indicating the location. The support system 100 stores the disaster information in the business operator information table D111.

[0089] In step S108, in the management resource recovery time table D112, the support system 100 specifies, as the assumed recovery time, the recovery time corresponding to the degree (assumed seismic intensity or assumed inundation depth) of each disaster (including infectious diseases) displayed in the disaster impact item T33c indicating the disaster information. The support system 100 causes an evaluation (for example, a three - level numerical value) corresponding to the assumed recovery time to be displayed in the malfunction item T33b.

[0090] In step S109, for each of the management resources, the support system 100 specifies the maximum assumed recovery time, which is the maximum time among the assumed recovery times in each disaster etc. (here, earthquake, tsunami, flood, and infectious disease).

[0091] In step S110, for each of the management resources, the support system 100 specifies the magnitude relationship between the target recovery time (item T17f in FIG. 4) and the maximum assumed recovery time. The support system 100 causes an evaluation (for example, a three - level numerical value) indicating the magnitude relationship to be displayed in the disaster impact item T33c of the function analysis screen T30.

[0092] In step S111, for each of the management resources, the support system 100 acquires the second impact degree based on the user's operation input for the importance item T33d of the management resources on the function analysis screen T30, and causes the second impact degree to be displayed in the importance item T33d of the management resources.

[0093] In step S112, for each of the management resources, the support system 100 specifies the priority based on the combination of the evaluation indicating the magnitude relationship displayed in the disaster impact item T33c and the second impact degree displayed in the importance item T33d of the management resource, and causes the priority to be displayed in the countermeasure priority item T33e. Note that as the method for specifying the priority, a variation of the process in the above-described priority specifying unit 111 may be adopted.

[0094] In step S113, the support system 100 checks and selects alternative measures and avoidance measures that can be taken at each affected base (local area) of the management resources in the selection column T33f1 and the selection column T33g1. At this time, when "no alternative measure" is selected in the alternative measure item T33f for the management resource whose priority in the countermeasure priority item T33e is "3_Priority: high", the support system 100 causes a mark to be displayed in the necessity item T33h.

[0095] In step S114, for the selection function including the management resource corresponding to the above "no alternative measure", the support system 100 displays the unaddressed selection screen T40 and allows the user to set a strategy (an alternative measure other than local recovery, which is a strategy different from the strategy executable at the affected base) to be executed without waiting for the recovery of the affected base.

[0096] In step S115, the support system 100 displays the countermeasure list screen T50.

[0097] As a result, the support system 100 can identify the important business and the target recovery time of the target operator through the user's operation input and automatic calculation, clarify the recovery strategy from the vulnerability analysis of the selection function of the important business, and display the preliminary countermeasures for executing the recovery strategy, etc., enabling the user to formulate an appropriate BCP.

[0098] ===Hardware Configuration=== Referring to FIG. 10, an example of the hardware configuration when the support system 100 is realized by the computer 1000 will be described. Note that the functions of the support system 100 can also be realized by dividing them among a plurality of devices.

[0099] FIG. 10 is a diagram showing an example of the hardware configuration of a computer. As shown in FIG. 10, the computer 1000 includes a processor 1001, a memory 1002, a storage device 1003, an input I / F unit 1004, a data I / F unit 1005, a communication I / F unit 1006, and a display device 1007.

[0100] The processor 1001 is a control unit that controls various processes in the computer 1000 by executing programs stored in the memory 1002.

[0101] The memory 1002 is a storage medium such as a RAM (Random Access Memory). The memory 1002 temporarily stores program codes of programs executed by the processor 1001 and data required during program execution.

[0102] The storage device 1003 is a non-volatile storage medium such as a hard disk drive (HDD) or a flash memory. The storage device 1003 stores an operating system, various programs for realizing the above-described components, and various databases described above.

[0103] The input I / F unit 1004 (input unit) is a device for receiving inputs from an administrator, a delivery person, or the like. Specific examples of the input I / F unit 1004 include a keyboard, a mouse, a touch panel, buttons, a barcode reader, various sensors, wearable devices, and the like. The input I / F unit 1004 may be connected to the computer 1000 via an interface such as USB (Universal Serial Bus).

[0104] The data I / F unit 1005 is a device for inputting data from outside the computer 1000. Specific examples of the data I / F unit 1005 include drive devices for reading data stored in various storage media. It is also conceivable that the data I / F unit 1005 is provided outside the computer 1000. In that case, the data I / F unit 1005 is connected to the computer 1000 via an interface such as USB.

[0105] The communication I / F unit 1006 is a device for performing data communication via the Internet N, either wired or wirelessly, with a device outside the computer 1000. It is also conceivable that the communication I / F unit 1006 is provided outside the computer 1000. In that case, the communication I / F unit 1006 is connected to the computer 1000 via an interface such as USB.

[0106] The display device 1007 is a device for displaying various kinds of information. Specific examples of the display device 1007 include, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, and the like. The display device 1007 may be provided outside the computer 1000. In that case, the display device 1007 is connected to the computer 1000 via, for example, a display cable. Also, when a touch panel is adopted as the input I / F unit 1004, the display device 1007 can be configured integrally with the input I / F unit 1004.

[0107] ===Summary=== <1>The support system 100 includes a business information acquisition unit 103 that acquires business operator information, which is information including at least one business resource in the business of the target business operator, a disaster information acquisition unit 105 that acquires disaster information including hazard map information, which is information regarding a hazard map including the location of the business or business resources, from a predetermined device, a first impact degree acquisition unit 106 that acquires, based on a user's operation input, a first impact degree indicating the degree of impact on at least one of the customers of the business and society at each of a plurality of elapsed times from the occurrence of an assumed disaster, a target recovery time specifying unit 107 that specifies, based on the first impact degree, a target recovery time, which is the standard elapsed time for restoring the business from the occurrence of the assumed disaster, a priority specifying unit 111 that specifies the priority of countermeasures against the assumed disaster for each of at least one business resource based on the target recovery time and an assumed recovery time, which is the assumed time required for the recovery of each of at least one business resource specified based on the degree of the disaster indicated by the hazard map, and a display processing unit 102 that associates a priority with each of at least one business resource and causes it to be displayed on a display device 1007 (display unit). Thereby, the support system 100 can present business resources for which countermeasures should be preferentially taken against possible disasters, and thus supports the creation of a business continuity plan that appropriately reflects possible disasters.

[0108] <2>Further, in the support system 100, the hazard map information includes information regarding disasters including a plurality of natural disasters (for example, earthquake, tsunami, flood, etc.), and the priority specifying unit 111 specifies the priority of countermeasures against the occurrence of disasters for each of at least one business resource based on the magnitude relationship between the target recovery time and the maximum assumed recovery time, which indicates the largest time among the assumed recovery times for the degrees of each of the plurality of natural disasters. Thereby, the support system 100 enables consideration of countermeasures based on the most influential disaster among the disasters.

[0109] <3> Further, when at least one business resource is assumed to become non-functional due to an assumed disaster, the support system 100 further includes a second impact degree acquisition unit 108 that acquires, based on a user's operation input, a second impact degree indicating the degree of the possibility of human substitution for each of the at least one business resource. The priority determination unit 111 determines the priority of countermeasures against the occurrence of a disaster for each of the at least one business resource based on the magnitude relationship and the second impact degree. Thereby, the support system 100 can recommend to the user to preferentially take countermeasures against business resources that are difficult to recover within the target recovery time and are difficult to be substituted by humans.

[0110] <4> Further, in the support system 100, as shown in the function analysis screen T30, when at least one business resource is assumed to become non-functional due to an assumed disaster, the display processing unit 102 displays, in association with the at least one business resource, at least one countermeasure (substitute measure item T33f) that can substitute for the at least one business resource and a selection bar T33f1 (check area) that displays a check mark indicating that the target operator has already taken measures for the countermeasure, so that the user can select them. Thereby, since the support system 100 can display whether the measures have been taken or not on the countermeasure list screen T50 in FIG. 8, it is possible to prevent omission of measures by the user.

[0111] <5> Also, in the support system 100, as shown in the function analysis screen T30, the display processing unit 102, in any of at least one business resource, when there is a business resource with the highest priority level and no countermeasure selected or no countermeasure set (unaddressed business resource), displays an object (mark of the necessity item T33h) indicating the necessity of a strategy (countermeasure) to be implemented without waiting for the restoration of the affected site for the business resource on the function analysis screen T30 associated with the item (e.g., "inventory management function" in the function item T33a) including the business resource on the display device 1007 (display unit). Thereby, the support system 100 can prompt the user to consider other alternative strategies that are strategies to be implemented without waiting for the restoration of the affected site for the selection functions and business resources with a high impact on the business in case of a disaster when there is no alternative measure at the affected site.

[0112] <6> Also, in the support system 100, the display processing unit 102 associates an item (e.g., the "function" item in the strategy selection area T42 in FIG. 7) including an unaddressed business resource (business resource with no countermeasure selected or no countermeasure set), a plurality of strategies different from the restoration strategy for the assumed disaster that can be executed at the affected site (location of the business or business resource), an object (mark of the "necessity of countermeasures other than the on-site restoration strategy" item in the strategy selection area T42), and a selection bar T42a (selection area) where a predetermined strategy among the plurality of strategies can be selected, and displays the unaddressed selection screen T40 (second screen) on the display device 1007 (display unit). Thereby, the support system 100 can prevent the omission of formulating a strategy to be implemented without waiting for the restoration of the affected site for the high-priority selection functions for which there are no alternative measures available at the affected site.

[0113] <7>Further, in the support system 100, the disaster information further includes infectious disease information which is information regarding the impact of infectious diseases on the work of the target business operator. The priority determination unit 111 determines the priority of the countermeasures against the occurrence of disasters for each of at least one management resource based on the magnitude relationship between the target recovery time and the maximum assumed recovery time indicating the longest time among the assumed recovery times for the impacts of a plurality of natural disasters and infectious diseases on the work of the target business operator. Thereby, since the support system 100 can present to the user the impact on the management resources in consideration of the inoperative state of the employees due to infectious diseases, the user can consider appropriate countermeasures.

[0114] <8>Also, in the support system 100, when the first impact degree at the first elapsed time among the plurality of elapsed times is greater than the first impact degree at the second elapsed time before the first elapsed time among the plurality of elapsed times, the target recovery time determination unit 107 determines the first elapsed time as the target recovery time. Thereby, since the support system 100 can present to the user an appropriate reference time for restoring functions in BCP formulation, the user can formulate BCP appropriately.

[0115] <9>Furthermore, the support system 100 further includes an assumed recovery time determination unit 109 that determines an assumed recovery time corresponding to the degree of disaster indicated by the hazard map based on the management resource recovery time table D112 (recovery time information) that associates the degree of disaster with the time assumed to be required for a predetermined management resource to recover in the event of an assumed disaster. Thereby, the support system 100 can determine an appropriate assumed recovery time with a small processing amount.

Explanation of Signs

[0116] 100... Support system, 101... Storage unit, 102... Display processing unit, 103... Business operator information acquisition unit, 104... Quantitative evaluation determination unit, 105... Disaster information acquisition unit, 106... First impact degree acquisition unit, 107... Target recovery time determination unit, 108... Second impact degree acquisition unit, 109... Assumed recovery time determination unit, 110... Disaster impact determination unit, 111... Priority determination unit.

Claims

1. a business information acquisition unit that acquires business information including at least one management resource in the business of a target business; a disaster information acquisition unit that acquires disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device; a first impact degree acquisition unit that acquires, based on a user's operation input, a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster that is an assumed disaster; a target recovery time specifying unit that specifies a target recovery time, which is a guideline of an elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree; a priority specification unit that specifies a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time that is an expected time required for recovery of each of the at least one management resource, the expected recovery time being specified based on the degree of disaster indicated by the hazard map; a display processing unit that causes a display unit to display the priority level associated with each of the at least one management resource; A support system comprising:

2. The hazard map information includes information regarding disasters including a plurality of natural disasters; the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on a magnitude relationship between the target recovery time and a maximum estimated recovery time indicating the longest time among the estimated recovery times for each of the degrees of the plurality of natural disasters; The support system according to claim 1 .

3. a second impact degree acquisition unit that acquires, based on an operation input by the user, a second impact degree indicating a degree of possibility of replacement by humans for each of the at least one management resource when the at least one management resource is deemed to be unable to function due to the anticipated disaster; the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on the magnitude relationship and the second impact degree. The support system according to claim 2.

4. the display processing unit, when the at least one management resource is rendered inoperable due to an assumed disaster, displays at least one countermeasure that can be substituted for the at least one management resource and a check area for displaying a check mark indicating that the target business has dealt with the countermeasure, in association with the at least one management resource, so as to be selectable by the user; The support system according to claim 1 .

5. the display processing unit, when there is an unmeasured management resource among the at least one management resource, which is the management resource having the highest priority level and for which the countermeasure has not been selected or for which no countermeasure has been set, causes the display unit to display a first screen in which an object indicating that countermeasures are necessary for the unmeasured management resource is associated with an item including the unmeasured management resource. The support system according to claim 4.

6. the display processing unit displays on the display unit a second screen in which an item including the unmeasured management resource, a plurality of strategies that are different from the recovery strategy for the anticipated disaster that can be executed at the location of the business or the management resource, the object, and a selection area in which a predetermined strategy from the plurality of strategies can be selected. The support system according to claim 5.

7. The disaster information further includes infectious disease information, which is information regarding the impact of an infectious disease on the work of the target business operator, the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on a magnitude relationship between the target recovery time and the maximum expected recovery time indicating the longest time among the expected recovery times for each degree of impact of the plurality of natural disasters and infectious diseases on the work of the target business entity; The support system according to claim 2.

8. the target recovery time identification unit identifies the first elapsed time as the target recovery time when the first impact degree at a first elapsed time among the plurality of elapsed times is greater than the first impact degree at a second elapsed time among the plurality of elapsed times that is earlier than the first elapsed time; The support system according to claim 1 .

9. and an estimated recovery time specification unit that specifies the estimated recovery time corresponding to the degree of disaster indicated by the hazard map based on recovery time information that associates the degree of disaster with the time that is estimated to be required for recovery by a specified management resource when an estimated disaster occurs. The support system according to claim 1 .

10. The computer Acquiring business information that includes at least one management resource in the business of a target business; Acquiring disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device; acquiring a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster, which is an assumed disaster, based on an operational input by a user; specifying a target recovery time, which is a target elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree; Identifying a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time, which is an expected time required for recovery of each of the at least one management resource, specified based on the degree of disaster indicated by the hazard map; displaying the priority level associated with each of the at least one management resource on a display unit; How to do it.

11. On the computer, Acquiring business information that includes at least one management resource in the business of a target business; Acquiring disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device; acquiring a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster, which is an assumed disaster, based on an operational input by a user; specifying a target recovery time, which is a target elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree; Identifying a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time, which is an expected time required for recovery of each of the at least one management resource, specified based on the degree of disaster indicated by the hazard map; displaying the priority level associated with each of the at least one management resource on a display unit; A program that executes the following.

Images