System and method

Abstract

To provide a system for causing a non-member not belonging to an organization to answer to a question to which a member belonging to the organization has answered.SOLUTION: The system comprises at least one computer device and comprises: question specifying means which specifies a question to which a non-member not belonging to an organization is caused to answer, from among questions to which a member belonging to the organization has answered; and question output means which outputs the question specified by the question specifying means.SELECTED DRAWING: Figure 7

Description

Technical Field

[0001] The present invention relates to a system and a method.

Background Art

[0002] In order to educate employees in a company, employees are given questions about common social knowledge and job content. The correct answer rates and tendencies of employees' answers to such questions may vary from company to company. That is, the answers to questions about common social knowledge and job content can reflect the corporate culture and nature of the company.

Summary of the Invention

Problems to be Solved by the Invention

[0003] At least one object of the present invention is to provide a system for causing a non-member who does not belong to an organization to answer questions answered by a member who belongs to the organization.

Means for Solving the Problems

[0004] The problems of the present invention are [1] A system including at least one computer device, comprising: question specifying means for specifying, from among questions answered by a member belonging to an organization, questions to be answered by a non-member who does not belong to the organization; and question output means for outputting the questions specified by the question specifying means; [2] The system according to [1] above, further comprising URL generation means for generating a URL (Uniform Resource Locator) for displaying the questions specified by the question specifying means; [3] The system according to [1] or [2] above, wherein the question specifying means specifies questions according to an input from an administrator in the organization; [4] The system according to any one of [1] to [3] above, further comprising answer storage means for storing answers of non-members to the questions output by the question output means; [5] The system according to any one of [1] to [4], wherein the questions answered by the affiliated person include questions answered by the affiliated person on a plurality of different days, and the question output means sequentially outputs a plurality of questions; [6] The system according to any one of [1] to [5], wherein the questions for having a non-affiliated person answer are related to action questions regarding appropriate actions, execution questions regarding the degree of execution of the actions of the non-affiliated person, and / or recognition questions regarding the recognition of the importance of the actions of the non-affiliated person; [7] The system according to [6], further comprising an explanation output means for outputting an explanation of an action question after obtaining an answer to the action question, wherein the explanation output means outputs an explanation for a plurality of target persons when the affiliated person answers the action question, and outputs an explanation for the non-affiliated person when the non-affiliated person answers the action question; [8] A method executed in a system including at least one computer device, the method having a question identification step of identifying, from among the questions answered by an affiliated person belonging to an organization, a question for having a non-affiliated person who does not belong to the organization answer, and a question output step of outputting the question identified by the question identification step; [9] A system including at least one computer device, the system comprising an action question output means for outputting an action question regarding an appropriate action, and an explanation output means for outputting an explanation for a plurality of target persons, or any one of the explanations for a plurality of target persons, after obtaining an answer to the action question output by the action question output means;

[10] A method executed in a system including at least one computer device, the method having an action question output step of outputting an action question regarding an appropriate action, and an explanation output step of outputting an explanation for a plurality of target persons, or any one of the explanations for a plurality of target persons, after obtaining an answer to the action question output by the action question output step; can be achieved by.

Advantages of the Invention

[0005] According to the present invention, it is possible to provide a system for causing a non-member who does not belong to an organization to answer a question answered by a member belonging to the organization.

Brief Description of the Drawings

[0006]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Figure 12

Figure 13

Figure 14

Figure 15

Figure 16

Figure 17

Embodiments for Carrying Out the Invention

[0007] Hereinafter, embodiments of the present invention will be described. However, the present invention is not limited to the following embodiments as long as it does not conflict with the gist of the present invention. The order of each process constituting the flowchart described below may be in any order as long as there is no contradiction or inconsistency in the process content. Also, as long as there is no contradiction or inconsistency in the process content, a part of each process constituting the flowchart may be omitted, or a new process may be added to each process constituting the flowchart. In addition, the device that is the subject of executing each process constituting the flowchart can be changed to another device as long as it does not conflict with the gist of the present invention. In that case, the process content can be changed so that there is no contradiction or inconsistency in the process content.

[0008] FIG. 1 is a block diagram showing the configuration of a system according to an embodiment of the present invention. As shown in the figure, the system is composed of, for example, first user terminals 1a to 1z, a second user terminal 2, a third user terminal 3, a server device 4, a communication network 5, and a fourth user terminal 6. Note that in the present invention, the system may be composed of only one computer device. Also, the server device 4 may be distributed and function among a plurality of computer devices.

[0009] The first user terminal 1 may be owned and operated by a first user who is in a position to receive guidance, education, and support in an organization. The first user terminals 1a to 1z may be owned and operated by each of a plurality of first users. The first user terminal 1 can be communicatively connected to a server device 4 via a communication network 5. A dedicated application for using the system of the present invention may be installed in the first user terminal 1.

[0010] The second user terminal 2 may be owned and operated by a second user who is in a position to manage, evaluate, guide, educate, assist or support the first user. When this system is used in a company, for example, the first user is a subordinate and the second user is a superior. A plurality of second users may each own and operate a plurality of second user terminals 2. The second user terminal 2 can be communicatively connected to the server device 4 via the communication network 5. A dedicated application for using the system of the present invention may be installed in the second user terminal 2.

[0011] The third user terminal 3 may be owned and operated by a third user who is in a position to manage, evaluate, guide, educate, assist or support the second user. When this system is used in a company, for example, the first user is a subordinate, the second user is the first user's boss, and the third user is the second user's boss or a human resources officer. The third user may be an administrator who manages the system in the organization. A plurality of third users may each own and operate a plurality of third user terminals 3. In addition, when the subordinate's boss is also a human resources officer, the second user and the third user are the same person. In that case, the second user terminal 2 and the third user terminal 3 may be the same. The third user terminal 3 can be connected to the server device 4 via the communication network 5 for communication. A dedicated application for using the system of the present invention may be installed in the third user terminal 3.

[0012] The first user, the second user, and the third user preferably belong to the same organization. That is, the first user, the second user, and the third user may be members belonging to a predetermined organization. An "organization" may be a group formed for a certain purpose. The organization may be, for example, a company, a sports team, a sports school, a school, a cram school, etc. Also, "belonging to an organization" may mean being a member of the organization. The mode of belonging is not particularly limited. For example, the first user, the second user, and the third user may belong to the organization as employees, as instructors, or as students.

[0013] The fourth user terminal 6 may be owned and operated by a non-member who does not belong to the organization to which the first user, the second user, and the third user belong. The fourth user may be a person who wishes to belong to the organization to which the first user, the second user, and the third user belong and takes an employment examination of the organization. When this system is used in a company, for example, the first user, the second user, and the third user are employees of the company, and the fourth user is an applicant for the employment examination of the company. A plurality of fourth users may each own and operate a plurality of fourth user terminals 6. The fourth user terminal 6 can be communicatively connected to the server device 4 via the communication network 5.

[0014] The system of the present invention can be used, for example, for personnel education in a company and for an employment examination of the company. In personnel education, a subordinate who is the first user receives, at the first user terminal 1, from the server device 4, an action recommended to the first user or a guideline regarding the action (hereinafter also referred to as "action guideline"), and a question regarding the action and / or the guideline, and transmits an answer to the question. Here, "action" means doing something, and "action guideline" means a guideline, standard, or guide when taking an action.

[0015] Then, the server device 4 can receive the response and aggregate the results of the response. The supervisor, who is the second user, can also receive, on the second user terminal 2, questions regarding the actions of the first user from the server device 4 and transmit responses to the questions to the server device 4.

[0016] In addition, in the employment examination, the applicant, who is the fourth user, can receive, on the fourth user terminal 6, at least a part of the questions answered on the first user terminal 1 from the server device 4. By transmitting a response from the fourth user terminal 6 to the server device 4, the server device 4 can receive and store the response of the fourth user.

[0017] Also, the system of the present invention can be used, for example, in the training of sports players in a sports team and in the entrance examination for the sports team. The sports player, who is the first user, can receive, on the first user terminal 1, guidelines regarding actions and questions regarding the actions and / or the guidelines from the server device 4 and transmit responses to the questions.

[0018] Then, the server device 4 can receive the response and aggregate the results of the response. The coach, who is the second user, can also receive, on the second user terminal 2, questions regarding the actions of the first user from the server device 4 and transmit responses to the questions to the server device 4.

[0019] The applicant for the entrance examination of the sports team, who is the fourth user, can receive, on the fourth user terminal 6, at least a part of the questions answered on the first user terminal 1 from the server device 4. By transmitting a response from the fourth user terminal 6 to the server device 4, the server device 4 can receive and store the response of the fourth user.

[0020] The system of the present invention can also be used in the education of students in schools and in the entrance examinations of schools (the first user is a student of the school, the second and third users are teachers of the school, and the fourth user is an examinee of the school), etc.

[0021] Each of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6 is not particularly limited as long as it is a computer device having a display screen and an input unit. Each of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6 may be a stationary type or a portable type that can be carried when the user moves. Examples of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6 include a conventional mobile phone, a tablet terminal, a smartphone, a desktop or notebook personal computer, and the like.

[0022] FIG. 2 is a block diagram showing the configuration of the first user terminal, the second user terminal, the third user terminal, and the fourth user terminal according to an embodiment of the present invention. Each of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6 includes a control unit 11, a main memory 12, a storage unit 13, an input device 14, a display device 15, and a communication interface 16, and is connected by a bus.

[0023] The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes a program stored in the storage unit 13 and controls each of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6. As the main memory 12, for example, RAM is used. The main memory 12 is a work area of the control unit 11. The storage unit 13 is a storage area for storing programs and data. The control unit 11 performs arithmetic processing based on the program and data read from the main memory 12 and the data input by the input device 14.

[0024] The display device 15 has a display screen. The control unit 11 outputs a video signal for displaying an image on the display screen according to the result of the arithmetic processing. Here, the display screen may be a touch panel having a touch sensor. In this case, the touch panel functions as the input device 14.

[0025] The communication interface 16 can be connected to the communication network 5 wirelessly or by wire, and can transmit and receive data to and from the server device 4 via the communication network 5. The data received via the communication interface 16 is loaded into the main memory 12, and arithmetic processing is performed by the control unit 11.

[0026] FIG. 3 is a block diagram showing the configuration of a server device according to an embodiment of the present invention. The server device 4 includes at least a control unit 21, a main memory 22, a storage unit 23, and a communication interface 24, which are connected by an internal bus.

[0027] The control unit 21 is composed of a CPU and a ROM, executes a program stored in the storage unit 23, and controls the server device 4. The control unit 21 also includes an internal timer for measuring time. As the main memory 22, for example, a RAM is used. The main memory 22 is a work area of the control unit 21. The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads a program and data from the RAM 12, and performs program execution processing based on information received from each of the first user terminal 1, the second user terminal 2, the third user terminal 3, and the fourth user terminal 6.

[0028] Also, the program may be stored in a recording medium such as a CD-ROM. In this case, the program stored in the recording medium may be installed in the first user terminal 1, the second user terminal 2, the third user terminal 3, the server device 4, and / or the fourth user terminal 6 to execute a predetermined function.

[0029] Alternatively, the program may be distributed from a computer device external to the system. In this case, the program distributed from the computer device external to the system may be installed in the first user terminal 1, the second user terminal 2, the third user terminal 3, the server device 4, and / or the fourth user terminal 6 to execute a predetermined function.

[0030] First, the case where the system of the present invention is mainly used for personnel training in a company will be described. The first user is the person to be trained (hereinafter also referred to as "subordinate"), the second user is the person who conducts guidance, training, and management of the subordinate (hereinafter also referred to as "supervisor"), and the third user is the person who conducts evaluation and management of the supervisor (hereinafter also referred to as "personnel staff").

[0031] The first user may input a predetermined answer by launching a dedicated application on the first user terminal 1 and logging in to the system at the start and end of a predetermined period. Also, the second user may input a predetermined answer by launching a dedicated application on the second user terminal 2 and logging in to the system at the end of a predetermined period.

[0032] Information regarding the first and second users who use the system is preferably stored in advance in the server device 4 provided in the system. For example, the third user may use the third user terminal 3 to input information regarding the first and second users and register the users. The information regarding the users may include the users' names, genders, ages, dates of birth, dates of joining the company, years of continuous service, email addresses, SNS (Social Networking Service) accounts, etc. By registering the users, the system may assign a user ID for identifying the users to the users. When the users log in to the system, input of a user ID, password, etc. may be required. The password may be set by the users. The password is stored in the system in association with the user ID.

[0033] By logging in to the system, the users may be able to view and edit the information regarding the users stored in the system. Also, by logging in to the system, the users may be able to view the content of the users' past answers and the aggregation results of the answers stored in the system.

[0034] If the first user and / or the second user has not entered an answer by a predetermined time, a message prompting the input of an answer may be sent to the first user and / or the second user. The message prompting the input of an answer may be sent by the system or by the third user and / or the second user.

[0035] Hereinafter, the answer input process at the start of a predetermined period of the first user terminal will be described. FIG. 4 is a diagram showing a flowchart of the answer input process at the start of a predetermined period of the first user terminal according to an embodiment of the present invention.

[0036] The process of step S1 starts before or at the initial stage of the predetermined period. If the first user operates the first user terminal 1 without delay, the execution of the processes of steps S2 to S18 ends before or at the initial stage of the predetermined period.

[0037] Here, the predetermined period can be appropriately set according to its use, the first user, etc. For example, the working hours of a subordinate can be set as the predetermined period. Before the start of the predetermined period is the time from a predetermined time before the start time of the predetermined period until that time, and the initial stage of the predetermined period is the time from the start time of the predetermined period until a predetermined time after that time. The predetermined time can also be appropriately set. For example, when the working hours start at 9:00 am, the time from 8:50 am, which is 10 minutes before the start, to 9:00 am can be set as before the start of the predetermined period, and the time from 9:00 am to 9:10 am, which is 10 minutes after the start, can be set as the initial stage of the predetermined period.

[0038] The processes from step S1 to step S18 can be set to be repeatedly executed on working days, excluding holidays. By repeatedly executing, a plurality of answers in different predetermined periods can be obtained for one first user.

[0039] Note that in step S1, the process may be automatically executed before the start of a predetermined period or at a preset initial time. Alternatively, instead of this, a dedicated application may be launched on the first user terminal 1, and the execution of step S1 may be started by transmitting a request for transmitting information regarding various questions to the server device 4.

[0040] First, a status question regarding the status of the first user is transmitted from the server device 4 to the first user terminal 1 (step S1). When the first user terminal 1 receives information regarding the status question regarding the status of the first user (step S2), the status question and options for answering the status question are displayed on the display screen of the first user terminal 1 (step S3). Here, although the status question and options are displayed on the display screen, they may be output by voice.

[0041] FIG. 9 is a diagram showing a display screen according to an embodiment of the present invention. The status question is not particularly limited, and examples thereof include questions 31a and 31b such as "How are you feeling today?" and "Did you sleep well last night?" The number of these status questions 31 is not particularly limited, and only one status question 31 may be transmitted to the first user terminal 1 at a time and displayed on the display screen 30, or a plurality of status questions 31 may be transmitted to the first user terminal 1 at a time and displayed on the display screen 30.

[0042] The display screen 30 also includes options for answering the status question 31. For the question "How are you feeling today?", options 32a to 32e such as "Terrible", "Not well", "Normal", "Good", and "Great!" are associated, transmitted to the first user terminal 1 in step S1, and displayed on the display screen 30 of the first user terminal 1 in step S3. Also, for the status question 31 "Did you sleep well last night?", options 32f to 32j such as "Not at all", "Not much", "Normal", "Sound sleep", and "Great sleep!" are associated, transmitted to the first user terminal 1 in step S1, and displayed on the display screen 30 of the first user terminal 1 in step S3.

[0043] The status question 31 sent in step S1 and displayed on the display screen 30 in step S3 may vary depending on the day, but it is preferable to send the same status question 31 from the server device 4 even if the day is different so as to grasp the changes in the health status and physical condition of the subordinates.

[0044] When the first user checks the status question 31 and operates the first user terminal 1 to select the option 32 displayed on the display screen 30, the selected answer is sent from the first user terminal 1 to the server device 4 (step S4). Only one answer is selected for one status question 31.

[0045] The server device 4 receives the answer (step S5), and associates it with the first user ID, and stores the status question, the date and time when the answer was received, and the received answer in the storage unit 23 (step S6). For example, it is stored that in association with the first user ID, to the question "How is your physical condition today?", the answer "Excellent!" was given at 9:00 on August 1, 2022. Note that a first user ID capable of identifying the first user is set in advance for each first user, that is, for each subordinate.

[0046] In addition, numerical values are assigned to each of the answers "Terrible", "Poor", "Normal", "Good", "Excellent!" for the question "How is your physical condition today?" in order, such as "-2", "-1", "0", "1", "2", and in step S6, these numerical values can also be stored as answers. Also, numerical values are assigned to each of the answers "Not at all", "Not very", "Normal", "Sound sleep", "Excellent sleep!" for the question "Did you sleep well last night?" in order, such as "-2", "-1", "0", "1", "2", and in step S6, these numerical values can also be stored as answers. Storing the answers to the status questions as numerical values in this way is effective for aggregating the answers to the status questions and sending notifications to the users based on the answers to the status questions.

[0047] Next, the server device 4 identifies the actions recommended for the first user to be transmitted to the first user terminal 1 (step S7). In the storage unit 23 of the server device 4, a plurality of actions recommended for the first user are stored. In step S7, which of these plurality of actions and the questions regarding the actions are to be transmitted to the first user terminal 1 are identified. The details of the process in step S7 will be described later.

[0048] Here, the "actions recommended for the first user" is a concept that includes not only the actions themselves but also the guidelines, criteria, or rules of the actions, etc. Examples of the actions recommended for the first user stored in the storage unit 23 are "When receiving a call from a customer, try to confirm that the customer has hung up before hanging up as much as possible." and "Phone correspondence is difficult until you get used to it, but please try to do it firmly while checking the rules and manners."

[0049] Also, the action question is a question about what the appropriate action for the first user to take is. The "question about what the appropriate action is" is a concept that includes not only the question about what the appropriate action to take is, but also the question about how to act appropriately even for the same action (a concept that includes not only the question about the type of appropriate action but also the question about the way, thinking, guidelines, and attitude towards the action). The action question is preferably in a form that asks the first user to answer the option that the first user considers appropriate from a plurality of options, or in a form that asks the first user to answer the option that the first user considers inappropriate from a plurality of options, that is, a so-called quiz form question. Hereinafter, the action question is also referred to as the "question about the appropriate action for the first user" (or also referred to as a "quiz"), and the answer to the action question is also referred to as the "answer to the quiz".

[0050] In addition, the first execution question is a question about the degree of execution of the actions of the first user before the start or at the initial stage of a predetermined period, or at a time earlier than that. The "question about the degree of execution of actions" is a concept that includes not only the degree of execution of actions but also the degree of execution of actions in accordance with the guidelines. Hereinafter, the first execution question is also referred to as the "question about the degree of understanding" of the first user, and the answer to the first execution question is also referred to as the "degree of understanding". The "question about the degree of understanding" is, for example, "Can you do it now?" The "question about the degree of understanding" can ask the same question, such as "Can you do it now?" in any case of actions. When asking different questions for each action, it is also possible to store in the storage unit 23 the question about the degree of understanding in association with the action.

[0051] In addition, the recognition question is a question about the "recognition of the importance of actions" of the first user. The "question about the recognition of the importance of actions" is a concept that includes not only the importance of actions but also the question about the recognition of the importance of the action guidelines. Hereinafter, the recognition question is also referred to as the "question about the degree of importance", and the answer to the recognition question is also referred to as the "degree of importance". The "question about the degree of importance" is, for example, "How important is it to you?" The "question about the degree of importance" can ask the same question, such as "How important is it to you?" in any case of actions. When asking different questions for each action, it is also possible to store in the storage unit 23 the question about the degree of importance in association with the action.

[0052] In step S7, when the action to be recommended to the first user is specified, the specified action, the question about the appropriate action, the question about the degree of understanding of the action, and the question about the degree of importance of the action are transmitted from the server device 4 to the first user terminal 1 (step S8).

[0053] The question about the appropriate action is preferably a question that makes the user answer whether the action specified in step S7 is an appropriate action, or a question that makes the user answer that an action other than the action specified in step S7 is not an appropriate action (that is, a question that makes the user answer the type of appropriate action or the type of inappropriate action). The question about the appropriate action is preferably a question that makes the user answer how to act appropriately even if it is the same action as the action specified in step S7, or a question that makes the user answer how to act inappropriately even if it is the same action as the action specified in step S7 (that is, a question about the way, concept, guideline, or attitude towards the action of appropriate action, or a question that makes the user answer the way, concept, guideline, or attitude towards the action of inappropriate action). By answering the question about the appropriate action and further confirming the correct answer, the first user can be made to understand what the appropriate action is or how to act appropriately. In particular, at the start of a predetermined period, by answering the question about the appropriate action and further confirming the correct answer, the first user can be made aware of taking appropriate actions during the predetermined period.

[0054] On the first user terminal 1, these pieces of information are received (step S9), and questions about appropriate actions, actions recommended to the first user, questions about the degree of understanding of the actions, and questions about the importance of the actions are displayed on the display screen (step S10). The questions about appropriate actions, the identified actions, the questions about the degree of understanding of the actions, and the questions about the importance of the actions may be displayed within the same page, or when at least one question is answered, the page may be switched and the next page may be displayed. First, the question about the appropriate action is displayed, and when an answer to the question is input by an operation on the first user terminal 1, the question about the degree of understanding of the action and / or the question about the importance of the action may be displayed together with the "identified action" as the correct answer. Here, although it is assumed that the questions about appropriate actions, actions recommended to the first user, questions about the degree of understanding of the actions, and questions about the importance of the actions are displayed on the display screen, these may also be output by voice.

[0055] In step S10, a question such as "What should be conveyed first in a report or presentation?" is displayed on the display screen 30 of the first user terminal 1 as, for example, "A question about appropriate behavior". Also, three options, namely "What the other party wants to know", "Facts in chronological order", and "My feelings", are displayed as answers to the question. The first user can judge which option is the correct answer and select any one of these options by operating the touch panel. When the first user selects any one of the options, on the display screen 30, it is displayed that "What the other party wants to know" is the correct answer and an explanation of the question "In a report or presentation, let's convey first the information the other party wants to know, such as the conclusion or result." is displayed. In this case, the explanation of the question is content targeted at the first user. Similarly, for example, a question such as "Select the most correct manner when ending a call." is displayed as "A question about appropriate behavior". Also, three options, namely "Because it is difficult for the other party to end, so end first", "After confirming that the other party has ended", and "Match the timing with the other party", are displayed as answers to the question. When the first user selects any one of the options, on the display screen 30, it is displayed that "After confirming that the other party has ended" is the correct answer and an explanation of the question "For a call from a customer, try to end it after confirming that the customer has ended as much as possible." is displayed. Also in this case, the explanation of the question is content targeted at the first user. The first user can grasp the specified behavior by reading the explanation of the question.

[0056] FIG. 10 is a diagram showing a display screen according to an embodiment of the present invention. In FIG. 10, on the display screen 30 of the first user terminal 1, a question 34 about the degree of understanding, "Can you do it now?" is displayed for the action guideline 33, "When receiving a call from a customer, please make sure to check that the customer has hung up before hanging up if possible." As options 35a to 35g for answering, seven - level numbers such as "-3", "-2", "-1", "0", "1", "2", "3" are displayed. These seven - level numbers indicate that the smaller the number, the less the displayed action has been done, and the larger the number, the more the displayed action has been done. When the display screen 30 is a touch - panel type, the first user can select these numbers by touch operation. Here, although numerical values are displayed in options 35a to 35g, the degree of understanding may also be expressed in words, such as "Completely not understood", "Hardly understood", "Not very understood", "Neither", "Slightly understood", "Somewhat understood", "Well understood". Hereinafter, even when the options are displayed numerically, the options may be displayed in words in the same way.

[0057] On the display screen 30 of the first user terminal 1, a question 36 about the importance, "How important is this to you?" is displayed for the action guideline 33, "When receiving a call from a customer, please make sure to check that the customer has hung up before hanging up if possible." As options 37a to 37g for answering, seven - level numbers such as "-3", "-2", "-1", "0", "1", "2", "3" are displayed. These seven - level numbers indicate that the smaller the number, the less important the displayed action is to the first user, and the larger the number, the more important the displayed action is to the first user. When the display screen 30 is a touch - panel type, the first user can select these numbers by touch operation.

[0058] When the first user believes that the action guideline 33 displayed on the display screen 30 of the first user terminal 1 is not appropriate considering their own situation and position, the user can send a transmission request to the server device 4 to request the transmission of an action different from the displayed one by selecting "mismatch" on the display screen 30. In this case, the process returns to step S7, and the action recommended for the first user is specified again. Then, again, the specified action, a question about the degree of understanding of the action, and a question about the importance of the action are sent from the server device 4 to the first user terminal 1.

[0059] FIG. 16 is a diagram showing a display screen according to an embodiment of the present invention. When displaying an explanation of a question in step S10, as shown in FIG. 16, a plurality of explanations for a plurality of target persons may be displayed. FIG. 16(A) is a diagram showing an example of a display screen when displaying an explanation for a subordinate who is the first user as the target person, and FIG. 16(B) is a diagram showing an example of a display screen when displaying an explanation for a superior who is the second user as the target person.

[0060] In FIGS. 16(A) and (B), on the display screen 30 of the first user terminal 1, as a question 60 about appropriate actions, it is displayed: "Mr. A is hitting a wall with his work assigned to the team. It seems he can solve it with a little more effort, and he wants to try his best on his own, but should he report and consult this to his supervisor?" Also, as answers to the question, three options 61 are displayed: option 61a saying "1. Consult early", option 61b saying "2. Do it alone until the end", and option 61c saying "3. Try hard until the deadline". The option 61a saying "1. Consult early" is displayed in a darker color than the other options 61b and 61c. With such a display, the first user can grasp that the option 61a saying "1. Consult early" is the correct answer. Here, it is assumed that the first user selects the option 61a saying "1. Consult early". When the first user answers the question correctly, a display indicating that the first user has answered correctly may be made. In FIGS. 16(A) and (B), between the question 60 about appropriate actions and the options 61, an evaluation 70 saying "good answer" and a like mark 71 are displayed, indicating that the first user has answered correctly.

[0061] Also, in Fig. 16(A), as the explanation 63a of the question, it is displayed that "If you pull until just before the deadline, you may take a long detour in a wrong way and it may be difficult to recover when it fails. The key is to share the situation in a tone of'maybe I want to try a little harder, but just in case...' a little earlier. Although the reporter may feel 'it's troublesome', it is a part of important work." Further, between the option 61 and the explanation 63 of the question, two tabs 72, namely the tab 72a of "To everyone" and the tab 72b of "To the supervisor", are displayed. The tab 72a of "To everyone" is displayed in a darker color than the tab 72b of "To the supervisor". With such a display, the first user can grasp that the current explanation 63a of the question is not for the supervisor but for the subordinates who are the majority of the respondents. The first user may be able to display the explanation for the supervisor by selecting the tab 72b of "To the supervisor".

[0062] In Fig. 16(B), as the explanation 63b of the question, it is displayed that "When in the position of receiving consultations, it is important to accept the fact that the consultation was made early and listen to the story carefully. Judge whether to help or watch over by examining the impact on the whole work and the growth of the person consulting." The tab 72b of "To the supervisor" is displayed in a darker color than the tab 72a of "To everyone". With such a display, the first user can grasp that the current explanation 63b of the question is not for the subordinates but for the supervisor.

[0063] Here, the manner in which the first user, who is a subordinate, answers questions is described. However, since the second user, who is a superior, is also an employee of the company, the superior may also answer questions regarding appropriate actions, understanding of such actions, and importance of such actions. When the superior answers a question, an explanation of the content targeted at subordinates may not be appropriate for the superior. Thus, when the appropriate explanation varies depending on the position or role of the respondent, it is preferable that the server device 4 stores different explanations for each position or role of the respondent, in association with the quiz.

[0064] For example, in FIG. 16, the action guideline is that "it is important to promptly conduct reporting, liaison, and consultation in the workplace." Reporting, liaison, and consultation are carried out by subordinates to superiors, but are received by superiors from subordinates. Therefore, as an explanation of the question, content that encourages reporting, liaison, and consultation to be carried out towards subordinates is appropriate, and content that encourages properly listening to reporting, liaison, and consultation from subordinates is appropriate for superiors.

[0065] Also, for example, when the question is something like "If the train is delayed during commuting, is it okay to be late if I get a delay certificate?", the answer is "No", but the explanation of the question varies depending on the company and the situation. For example, many employees of companies with offices in urban areas commute using public transportation such as trains and buses. Therefore, in this case, an explanation that encourages arriving at work on time, such as "Even with a delay certificate, being late is not allowed, so leave home with some extra time. Also, if there is a delay on the route you plan to use, use another route to arrive at work on time", would be considered appropriate. On the other hand, many employees of companies with offices in rural areas commute by private car. Therefore, in this case, an explanation that does not encourage arriving at work on time, such as "When commuting using public transportation, being late is not allowed even with a delay certificate, but when commuting by car, even if you are likely to be late due to being involved in an accident or traffic jam, be careful and leave for work safely without getting anxious and causing an accident yourself", would be considered appropriate. Thus, when the appropriate explanation varies depending on the company and the situation, it is preferable that the server device 4 stores different explanations for each company and situation in association with the quiz.

[0066] As described above, as the explanation 63 of the question, content directed to a plurality of target persons may be output. In this case, the content of the plurality of explanations may be different from each other. The types of target persons are not particularly limited and can be designed as appropriate. For example, the types of target persons may be "subordinates" and "superiors" as in the above example, or "train commuters" and "private car commuters". The number of types of target persons is not particularly limited and can be designed as appropriate. For example, the number of types of target persons may be two or three. When a plurality of explanations directed to a plurality of target persons are output, it is preferable that one or more of the plurality of explanations are content targeting the majority of the respondents.

[0067] Explanations for a plurality of target persons may be transmitted from the server device 4 to the user terminal. The mode of outputting explanations for a plurality of target persons is not particularly limited and can be designed as appropriate. For example, explanations for a plurality of target persons may be displayed as a list within one page. Or, for example, as shown in FIG. 16, any one of the explanations for a plurality of target persons may be individually displayed within one page. When any one of the explanations for a plurality of target persons is individually displayed, it may be possible to change the target person of the displayed explanation by operating the user terminal. For example, as shown in FIG. 16, on the display screen 30, the target person of the explanation is displayed by tabs, and by selecting any one of the tabs, the explanation for the selected target person may be displayed. In this case, the explanation for the target person corresponding to the selected tab is transmitted to the user terminal.

[0068] Alternatively, any one of the explanations for a plurality of target persons stored in the server device 4 may be transmitted to the user terminal and output on the user terminal. In this case, it is preferable that one explanation targeted at the user who is the transmission destination of the explanation is output.

[0069] When a plurality of explanations for a plurality of target persons are stored in the server device 4, whether to output a plurality of explanations for a plurality of target persons or an explanation for one target person on the user terminal may be set by an operation input from the third user terminal 3. The third user may, for example, set the first user terminal 1 to display explanations for subordinates instead of explanations for superiors.

[0070] Also, when outputting a plurality of explanations for a plurality of target persons on the user terminal, it may be possible to set which explanation for which target person is to be preferentially output by an operation input from the third user terminal 3. For example, the third user may set the second user terminal 2 to preferentially display an explanation for the supervisor. Note that "preferentially display" means to display in a manner that is considered to be preferentially seen by the user. "Preferentially display" may mean, for example, to display in association with the main tab that is displayed without switching, or to display at the top of the list.

[0071] In addition, the time during which the explanation was displayed may be stored in the server device 4. The time during which the explanation was displayed may be specified, for example, in the server device 4 by the difference between the time when an answer to the quiz was received and the time when an answer to the question about the level of understanding was received. The third user can infer whether the user has read the explanation by checking the time during which the explanation was displayed and stored in the server device 4.

[0072] Also, the type of the displayed explanation (the target person of the explanation) may be stored in the server device 4. The type of the displayed explanation (the target person of the explanation) may be specified by the type of the explanation (the target person of the explanation) transmitted from the server device 4 to the user terminal. The third user can infer whether the user has read the explanation targeted at himself / herself by checking the type of the displayed explanation (the target person of the explanation) stored in the server device 4.

[0073] Return to the description of FIG. 4. The first user operates the first user terminal 1 to select options for each of the questions about appropriate actions, questions about understanding, and questions about importance, and transmits the selected answers to the server device 4 (step S11). For example, after selecting an option for the answer, the answer can be transmitted by selecting the "OK" button displayed on the display screen 30. The server device 4 receives the answer (step S12) and stores the received answer in the storage 23 (step S13). More specifically, the date and time when the answer was received and the received answer (that is, understanding and importance) are stored in the storage unit 23 in association with the first user ID. For example, in association with the first user ID, it is stored that at "9:00 on August 1, 2022", the question about appropriate actions was answered "correct" (or "incorrect"), the understanding was "3", and the importance was "2".

[0074] Note that in step S12, when the server device 4 receives an answer to the question about appropriate actions, the server device 4 determines whether the "correct answer" to the question about appropriate actions stored in advance matches the received answer (for example, whether it matches the action specified in step S7). If the received answer matches the "correct answer", the question about appropriate actions "correct answer" is stored in the storage unit 23 in association with the first user ID. If the received answer does not match the "correct answer", the question about appropriate actions "incorrect answer" is stored in the storage unit 23 in association with the first user ID. Also, in step S13, not only is it stored in the storage unit 23 whether the question about appropriate actions is correct or incorrect, but also the answer to the question about appropriate actions received in step S12 may be stored in the storage unit 23 in association with the first user ID together with the date and time when the answer was received.

[0075] In a one-degree predetermined period, the processes of steps S7 to S13 can also be repeatedly executed. For example, after executing the processes of steps S7 to S13, it is possible to return to step S7 and execute the processes from step S7 to step S13 again. By doing so, for a plurality of actions, it is possible to obtain answers regarding answers to quizzes, comprehension levels, and importance levels.

[0076] Next, a screen for inputting a target in a predetermined period is displayed on the display screen of the first user terminal 1 (step S14). FIG. 11 is a diagram showing the display screen according to the embodiment of the present invention. The first user operates the first user terminal 1 to input a target. As shown in FIG. 11, on the display screen 30, pull-down menus 38a and 38b are displayed for the target period, the business or action to be the target, and the target period and the business or action to be the target can be selected from a plurality of options of these pull-down menus 38. For example, for the target period, it is possible to select from a plurality of options 38 of the pull-down menu such as "one day", "one week", and "one month". By making these selections and inputting the target value 39, it is possible to input a target such as "My target is one appointment per day."

[0077] The input target is transmitted from the first user terminal 1 to the server device 4 (step S15). The transmitted answer is received by the server device 4 (step S16), and the received answer is stored in the storage 23 (step S17). More specifically, the date and time when the answer was received and the answer regarding the received target are stored in the storage unit 23 in association with the first user ID.

[0078] In step S15, when a response is transmitted from the first user terminal 1 to the server device 4, a standby screen is displayed on the display screen of the first user terminal 1 (step S18). On the standby screen, the action recommended for the first user, which was displayed in step S10, may be displayed. As described above, after the processes of steps S7 to S13 are executed, when returning to step S7 and executing the processes from step S7 to step S13 again, a plurality of recommended actions can also be displayed on the display screen. By doing so, the first user can confirm the recommended actions again.

[0079] Through steps S1 to S18, the response input process at the start of the predetermined period of the first user terminal 1 ends.

[0080] In step S7, according to the aggregation results and trends of the first user's past responses (for example, responses to quizzes, comprehension levels, achievement levels, importance, etc.), actions for newly asking questions to the first user are specified. The actions or action guidelines can be classified into a plurality of categories according to their contents. For example, the actions or action guidelines can be classified into eight categories such as "Basic for Working People", "Business Execution Ability (Normal Times)", "Business Execution Ability (During Troubles)", "Organizational Behavior", "Manners (Knowledge)", "Manners (Actions)", "Self-Improvement", and "Thinking Subjects". Which category each action is classified into is stored in advance in the storage unit 23.

[0081] For example, in step S7, for each first user or a plurality of first users, based on the total number of correct answers or the correct answer rate of responses to quizzes in each classification, or the aggregation results of comprehension levels, achievement levels, or importance, it is possible to specify which classification of actions to ask questions about, that is, which actions corresponding to which classification to ask questions about.

[0082] More specifically, it is possible to identify actions corresponding to a classification in which the correct answer rate of questions (quizzes) regarding appropriate actions for one or a plurality of first users is lower than a predetermined threshold value, or to make the probability that actions corresponding to a classification in which the correct answer rate of questions regarding appropriate actions is lower than a predetermined threshold value are identified higher than the probability that actions corresponding to other classifications are identified. Also, it is possible to identify actions corresponding to a classification in which the correct answer rate of quizzes is lower than the correct answer rate of quizzes regarding actions of other classifications, or to make the probability that actions corresponding to a classification in which the correct answer rate of quizzes is lower than the correct answer rate of quizzes regarding actions of other classifications are identified higher than the probability that actions corresponding to other classifications are identified.

[0083] Moreover, it is possible to identify actions corresponding to a classification in which the total or average of the understanding level, achievement level, or importance level of one or a plurality of first users is lower than a predetermined threshold value, or to make the probability that actions corresponding to a classification in which the total or average of the understanding level, achievement level, or importance level is lower than a predetermined threshold value are identified higher than the probability that actions corresponding to other classifications are identified. Also, it is possible to identify actions corresponding to a classification in which the total or average of the understanding level, achievement level, or importance level of one or a plurality of first users is lower than the total or average of the understanding level, achievement level, or importance level regarding actions of other classifications, or to make the probability that actions corresponding to a classification in which the total or average of the understanding level, achievement level, or importance level is lower than the total or average of the understanding level, achievement level, or importance level regarding actions of other classifications are identified higher than the probability that actions corresponding to other classifications are identified.

[0084] Also, for example, in step S7, actions corresponding to the attributes set by the first user, the second user, and / or the third user may be specified. The "attributes of actions" may be anything that indicates the nature or characteristics of the actions and is not particularly limited. For example, the "attributes of actions" may be the difficulty level, rank, priority, strictness, etc. of the actions, or may be the industry type, job type, situation, etc. related to the actions. The "attributes of actions" may be predetermined or may be specified based on the correct answer rate of the quiz corresponding to the actions. Note that the "strictness of actions" refers to the strictness of the actions. For example, an action or action guideline such as "even if an instruction from the company does not match one's own thoughts or feelings, in principle, one cannot refuse the instruction" may be considered stricter than an action or action guideline such as "let's recommend a seat that is far from the entrance of the meeting room and corresponds to the upper seat to the customer".

[0085] The first user, the second user, and / or the third user may be able to input the attributes of the actions specified in step S7 on the terminals they each operate. The attributes of the actions to be input may be determined for each specific group or for each specific individual. The group may be a specific department within the company or the entire company of a specific enterprise. For example, for a company engaged in BtoC business, actions specific to BtoB business may not be specified, and actions for the BtoC industry type may be uniformly set within the company. Alternatively, for example, in a company where the job content varies greatly by department, actions for the job types corresponding to each department may be set. Alternatively, for example, in a company with employees of very different seniorities, actions with a low difficulty level may be set for employees with a short seniority, and actions with a high difficulty level may be set for employees with a long seniority.

[0086] In step S7, by specifying an action according to the set attribute, in step S10, a quiz according to the set attribute will be output. By being able to input the attribute of the action, it is possible to output a quiz suitable for each group or each individual.

[0087] Next, the answer input process at the end of the predetermined period of the first user terminal will be described. FIG. 5 is a diagram showing a flowchart of the answer input process at the end of the predetermined period of the first user terminal according to an embodiment of the present invention.

[0088] The process of step S21 starts to be executed at the end or after the end of the predetermined period. If the first user operates the first user terminal 1 without delay, the execution of the processes of steps S22 to S32 will end within a predetermined period after the end or after the end of the predetermined period.

[0089] As described above, the predetermined period can be appropriately set according to its use, the first user, etc. For example, the working hours of a subordinate can be set as the predetermined period. The end of the predetermined period is the time from the time when the predetermined period ends to a predetermined time before, and after the end of the predetermined period is the time from the time when the predetermined period ends to a predetermined time after. The predetermined time can also be appropriately set. For example, if the working hours end at 18:00 in the morning, the period from 17:50 to 18:00, which is 10 minutes before the end, can be set as the end of the predetermined period, and the period from 18:00 to 18:10, which is 10 minutes after the end, can be set as after the end of the predetermined period.

[0090] The processes from step S21 to S32 can be set to be repeatedly executed on working days, excluding holidays. By repeatedly executing, for one first user, a plurality of answers in different predetermined periods can be obtained.

[0091] Note that in step S21, the process may be automatically executed at the end of a predetermined period or at a preset time after the end. Alternatively, instead of this, by starting a dedicated application on the first user terminal 1 and transmitting a transmission request for information regarding various questions to the server device 4, the execution of step S21 may be started.

[0092] First, the server device 4 identifies an action for transmitting a second execution question to the first user terminal 1 (step S21). In the storage unit 23 of the server device 4, the action recommended for the first user, which was identified in step S7, is stored. In step S21, the action recommended for the first user, which is stored in this storage unit 23, is identified. That is, within a given predetermined period, the action recommended in the first execution question, the guideline for the action, and the action recommended in the second execution question, the guideline for the action, are the same.

[0093] Also, the second execution question is a question regarding the degree of execution of the actions of the first user within a predetermined period from the start to the end of the predetermined period during which the answer is being given. The "question regarding the degree of execution of the action" is a concept that includes not only the degree of execution of the action but also the degree of execution of the action along the guideline. Hereinafter, the second execution question is also referred to as a "question regarding the achievement degree" of the first user, and the answer to the second execution question is also referred to as the "achievement degree". The "question regarding the achievement degree" is, for example, "Did you manage to do it today?". The "question regarding the achievement degree" can be the same question, such as "Did you manage to do it today?", for any action. When asking different questions for each action, it is also possible to store in the storage unit 23, in association with the action, a question regarding the achievement degree.

[0094] When an action is specified in step S21, a question about the specified action and the degree of achievement of the action is transmitted from the server device 4 to the first user terminal 1 (step S22). In the first user terminal 1, these pieces of information are received (step S23), and a recommended action and a question about the degree of achievement of the action are displayed on the display screen (step S24). Here, although the recommended action and the question about the degree of achievement of the action are displayed on the display screen, these may be output by voice.

[0095] FIG. 12 is a diagram showing a display screen according to an embodiment of the present invention. In step S24, on the display screen 30 of the first user terminal 1, as shown in FIG. 12, a question 41 about the degree of achievement, "Did you manage to do it today?" may be displayed for the action guideline 40, "When receiving a call from a customer, make sure to check that the customer has hung up before hanging up if possible." As the selection options 42a to 42g for the answer, seven - stage numbers such as "-3", "-2", "-1", "0", "1", "2", "3" are displayed. These seven - stage numbers represent that the smaller the number, the less the displayed action could be done, and the larger the number, the more the displayed action could be done. "0" represents that it was the same as usual. When the display screen 30 is of a touch - panel type, the first user can select these numbers by touch operation.

[0096] Alternatively, in step S24, the selection rate of the answer to the quiz may be displayed together with the recommended action and the question about the degree of achievement of the action. FIG. 15 is a diagram showing a display screen according to an embodiment of the present invention. In FIG. 15, on the display screen 30 of the first user terminal 1, a question 60 about an appropriate action, selection options 61a to 61c for answering the question about the appropriate action, selection rates 62a to 62c of each selection option, an explanation 63 of the question, a question 41 about the degree of achievement, and selection options 42a to 42g for answering the question about the degree of achievement are displayed.

[0097] In FIG. 15, for question 60 regarding an appropriate action of "What words require attention as greetings to people outside the company?", option 61a of "Hello", option 61b of "Thank you for your kindness", and option 61c of "You've had a hard day" are displayed. Also, the selection rate 62a of option 61a of "Hello" is 30%, the selection rate 62b of option 61b of "Thank you for your kindness" is 10%, and the selection rate 62c of option 61c of "You've had a hard day" is 60%. In FIG. 15, the selection rates 62a to 62c of each option are displayed by numbers and bar graphs.

[0098] Also, in FIG. 15, the correct option 61c and the selection rate 62c of the correct option are displayed in a different manner from the incorrect options 61a to 61b and the selection rates 62a to 62b of the incorrect options. In FIG. 15, the correct option 61c is underlined. Also, in FIG. 15, the bar graph showing the selection rate 62c of the correct option 61c is displayed in a different color from the bar graphs showing the selection rates 62a to 62b of the incorrect options 61a to 61b. Alternatively, for example, the correct option 61 and the selection rate 62 of the correct option may be displayed in a different font size from the incorrect option 61 and the selection rate 62 of the incorrect option. By displaying the correct option 61 and the selection rate 62 of the correct option in a different manner from the incorrect option 61 and the selection rate 62 of the incorrect option, it becomes easy to grasp which option was the correct one.

[0099] The selection rate 62 may be the percentage of the number of people who selected each option 62 with respect to the number of people who answered question 60 ((the number of people who selected option 62 of 1 / the number of people who answered question 60) percentage). Alternatively, the selection rate 62 may be information that can grasp the ratio of the number of people who selected each option 62 with respect to the number of people who answered question 60. For example, the selection rate 62 may be the number of people who selected each option 62. Note that as an answer to question 60, which option 62 was selected by how many people may be stored in the storage unit 23 of the server device 4.

[0100] The method for calculating the selection rate 62 is not particularly limited and can be designed as appropriate. For example, the population for calculating the selection rate 62 may be a plurality of first users (hereinafter also referred to as all enterprises) belonging to a part or all of the enterprises introducing the system, or may be a plurality of first users (hereinafter also referred to as all employees) belonging to the enterprise to which the first user operating the first user terminal 1 displaying the selection rate 62 belongs. Also, for example, the period for calculating the selection rate 62 may be within a predetermined period corresponding to the period from the start to the end of a predetermined period (hereinafter also referred to as within working hours), or may be within a predetermined period corresponding to the period from a predetermined past time to a predetermined time (hereinafter also referred to as within a predetermined past period). The within a predetermined past period may be, for example, within the past one year or within the past five years.

[0101] When the selection rate 62 within working hours is displayed in step S24, it is preferable that the quiz is output before the start or at the initial stage of a predetermined period, for example, at the time of arrival at work. Also, the selection rate 62 is preferably output at the end or after the end of the predetermined period, for example, at the time of leaving work. By configuring in this way, it is possible to aggregate the answers within the predetermined period. That is, it becomes possible to aggregate the answers input at the time of arrival at work during the day and display the selection rate 62 of each answer at the time of leaving work.

[0102] When the selection rate 62 within a predetermined past period is displayed in step S24, the selection rate 62 may be calculated by aggregating the answers given to the same quiz in the past. For example, as described above, in step S7, when the actions corresponding to the attributes set by the first user, the second user, and / or the third user are specified, the number of times the same quiz is output on the same day may decrease. In such a case, instead of the selection rate 62 within the working hours of the day, the selection rate 62 within a predetermined past period may be displayed.

[0103] The population for calculating the selection rate 62 may be settable by the first user, the second user, and / or the third user. For example, the first user, the second user, and / or the third user may each be able to input the population for calculating the selection rate 62 on the terminal they operate.

[0104] When the number of populations for calculating the selection rate 62 is small, it may be possible to infer the responses or selection rates of the companies, departments, or individuals that have responded.

[0105] Therefore, control may be performed to enable setting of the population when certain conditions are met. For example, when the condition that the number of companies included in all companies is 5 or more and the number of people included in all companies is 50 or more is satisfied, it may be possible to set the population to all companies. Alternatively, for example, when the condition that the number of people included in the entire company is 5 or more is satisfied, it may be possible to set the population to the entire company.

[0106] Alternatively, when the number of populations for calculating the selection rate 62 is small, the selection rate 62 of a population different from the set population may or may not be displayed.

[0107] Return to the explanation of FIG. 15. In FIG. 15, an explanation 63 of the question "As a rule, 'Thank you for your hard work' is a phrase used among family members. However, there are also relationships where you can say 'Thank you for your hard work' to close business partners, etc. Please give a heartfelt greeting after understanding the rule." is displayed. The explanation 63 of the question may be content corresponding to the action guideline 40.

[0108] Regarding Question 41 about the degree of achievement and options 42a to 42g for answers to the questions about the degree of achievement, the description of the explanation of FIG. 12 can be referred to within the necessary scope. When the selection rate of the quiz answers is displayed together with the recommended actions and questions about the degree of achievement of the actions, the first user can input the degree of achievement while checking the selection rate of the quiz answers or after checking the selection rate of the quiz answers.

[0109] In the above, an example where the selection rate of the quiz answers is displayed is given. However, the aggregated result of the answers output in step S24 does not have to be the selection rate of the quiz answers. The aggregated result of the answers output in step S24 may be the aggregated result of the answers to the quiz, the degree of understanding, and / or the importance. The method of aggregating the answers is not particularly limited, and any method can be adopted.

[0110] Whether the aggregated result of the answers output in step S24 is the aggregated result of the answers to the quiz, the degree of understanding, or the importance can be set by the first user, the second user, and / or the third user. For example, the first user, the second user, and / or the third user may be able to input which target's aggregated result to display on the terminal each operates.

[0111] At the end or after the end of the specified period, for example, when leaving work, by displaying the aggregated result such as the selection rate of the quiz answers, it is expected to prevent the omission of inputting the achievement rate when leaving work.

[0112] The first user operates the first user terminal 1 to select an option for a question regarding the degree of achievement and transmits the selected answer to the server device 4 (step S25). For example, after selecting an option for the answer, the user can transmit the answer by selecting the "OK" button displayed on the display screen 30. The server device 4 receives the answer (step S26) and stores the received answer in the storage 23 (step S27). More specifically, the date and time when the answer was received and the received answer (i.e., the degree of achievement) are stored in the storage unit 23 in association with the first user ID. For example, it is stored that the degree of achievement "4" was answered at "18:00 on August 1, 2022" in association with the first user ID.

[0113] If the processes of steps S7 to S13 are repeatedly executed within a single predetermined period, the processes from steps S21 to S27 are also repeatedly executed. By doing so, regarding multiple actions, answers regarding the degree of achievement can be obtained, similar to the degree of understanding and importance.

[0114] Next, a screen for inputting the degree of achievement of the goal within a predetermined period is displayed on the display screen of the first user terminal 1 (step S28). FIG. 13 is a diagram showing the display screen according to an embodiment of the present invention. As shown in FIG. 13, for example, the goal 43 input in step S15 is displayed on the display screen 30, and the first user operates the first user terminal 1 to input the degree of achievement 44 of the displayed goal. When the goal "My goal is 1 appointment per day." is input in step S15, the number of appointments obtained within a predetermined period is input.

[0115] The input degree of achievement of the goal is transmitted from the first user terminal 1 to the server device 4 (step S29). The transmitted answer is received by the server device 4 (step S30), and the received answer is stored in the storage 23 (step S31). More specifically, the date and time when the answer was received and the answer regarding the input degree of achievement of the goal are stored in the storage unit 23 in association with the first user ID.

[0116] In step S29, when a response is transmitted from the first user terminal 1 to the server device 4, a screen indicating that a predetermined period has ended is displayed on the display screen of the first user terminal 1 (step S32).

[0117] Through steps S21 to S32, the response input process at the end of the predetermined period of the first user terminal ends.

[0118] In the response input process at the end of the predetermined period of the first user terminal, not only can the user answer about the degree of achievement and the degree of achievement regarding the goal, but the first user can also be asked questions about their own workload and provide answers. For example, when the appropriate workload considered by the first user is set as 100%, the user can operate the first user terminal 1 to input and send to the server device 4 what percentage they recognize their own workload to be. In the server device 4, in the storage unit 23, the date and time when the response was received and the information regarding the workload input to the first user terminal 1 are stored in association with the first user ID.

[0119] In addition, in the response input process at the end of the predetermined period of the first user terminal, not only can the user answer about the degree of achievement and the degree of achievement regarding the goal, but the first user can also be asked questions about appropriate actions and provide answers. By asking questions about appropriate actions at the end of the predetermined period, it is possible to confirm whether the user understands appropriate actions at the end of the predetermined period.

[0120] As described above, by having the user answer questions about the degree of understanding and the degree of achievement at the start and end of the predetermined period, that is, by having the user answer questions about the degree of understanding at the start of the working hours and questions about the degree of achievement at the end of the working hours, it is possible to give the first user an opportunity to reflect on their own actions while promoting the improvement of their actions.

[0121] As described above, by having the user answer questions about the goal at the start and end of a predetermined period, that is, by having the user input the goal at the start of the working hours and answer questions about the degree of goal achievement at the end of the working hours, the first user can be made to perform tasks with the goal in mind, and the goal achievement rate can be improved.

[0122] Next, the answer input process at the end of a predetermined period on the second user terminal will be described. FIG. 6 is a diagram showing a flowchart of the answer input process at the end of a predetermined period on the second user terminal according to an embodiment of the present invention.

[0123] The process of step S41 starts to be executed at the end or after the end of a predetermined period. If the second user operates the second user terminal 2 without delay, the execution of the processes of steps S42 to S47 will end within a predetermined period after the end or after the end of the predetermined period.

[0124] The processes up to step S47 can be set to be repeatedly executed on working days, excluding holidays. By repeatedly executing, a plurality of answers in different predetermined periods for one second user can be obtained.

[0125] In step S41 described later, the process may be automatically executed at a preset time after the end or after the end of the predetermined period. Alternatively, instead of this, a dedicated application may be launched on the second user terminal 2, and the execution of step S41 may be started by transmitting a request for transmitting information regarding the third execution question to the server device 4.

[0126] First, at the server device 4, an action for transmitting a third execution question to the second user terminal 2 is specified (step S41). The third execution question is a question for asking the second user about the degree of execution of the actions of the first user within a predetermined period.

[0127] In the storage unit 23 of the server device 4, a second user ID for identifying a second user who is a supervisor and a first user ID for identifying a first user who is a subordinate of the supervisor are associated and stored. A plurality of first user IDs may be associated and stored with one second user ID. Based on the second user ID corresponding to the second user terminal 2, the first user ID of the first user to be evaluated by the second user can be specified. In the storage unit 23, the actions recommended for the first user, which are specified in step S7, are stored in association with the first user ID, and the stored actions recommended for the first user become the actions to be evaluated in the third execution question. That is, in a predetermined period, the actions recommended in the first execution question, the actions recommended in the second execution question, and the actions recommended in the third execution question are the same.

[0128] The third execution question is also referred to as a "question about the degree of achievement" of the first user, and the answer to the third execution question is also referred to as the "degree of achievement". The "question about the degree of achievement" is, for example, "Did Mr. ○○ do it today?". The part of "Mr. ○○" in the question is the name of the first user.

[0129] When the action is specified in step S41, the specified action and the question about the degree of achievement of the first user regarding the action are transmitted from the server device 4 to the second user terminal 2 (step S42). In the second user terminal 2, these pieces of information are received (step S43), and the action recommended for the first user or the guideline for the action and the question about the degree of achievement of the action are displayed on the display screen (step S44). Although the action recommended for the first user or the guideline for the action and the question about the degree of achievement of the action are displayed on the display screen, these may be output by voice.

[0130] On the display screen of the second user terminal 2, a question about the achievement level of the first user, "Did Mr. ○○ succeed today?" is displayed for the action guideline "When receiving a call from a customer, please try to hang up only after confirming that the customer has hung up." As options for answering, seven-level numbers such as "-3", "-2", "-1", "0", "1", "2", and "3" are displayed. These seven-level numbers indicate that the smaller the number, the less the displayed action was achieved, and the larger the number, the more the displayed action was achieved. "0" indicates that there was no change from usual. When the display screen is a touch panel type, the second user can select these numbers by touch operation.

[0131] The second user operates the second user terminal 2 to select an option for the question about the achievement level of the first user and sends the selected answer to the server device 4 (step S45). For example, after selecting an option for answering, the answer can be sent by selecting the "OK" button displayed on the display screen. The server device 4 receives the answer (step S46) and stores the received answer in the storage 23 (step S47). More specifically, the date and time when the answer was received and the received answer (i.e., the achievement level) are stored in the storage unit 23 in association with the first user ID and the second user ID. For example, it is stored that the achievement level "3" was answered at "18:00 on August 1, 2022" in association with the first user ID and the second user ID.

[0132] When the processes of steps S7 to S13 are repeatedly executed within a single predetermined period, the processes from steps S41 to S47 are also repeatedly executed. By doing so, similar to the understanding level and importance level, it is possible to obtain answers from the second user regarding the achievement levels of the first user for a plurality of actions.

[0133] In step S45, when a response is transmitted from the second user terminal 2 to the server device 4, a screen indicating that a predetermined period has ended is displayed on the display screen of the second user terminal 2 (step S48).

[0134] Through steps S41 to S48, the response input process at the end of the predetermined period of the second user terminal ends.

[0135] Here, the response input process of the second user terminal is executed at the end of the predetermined period. However, inputs for a plurality of predetermined periods can be performed collectively. For example, when the predetermined period is for one day from 9 to 18 o'clock, which is the working hours, inputs for one week can be performed collectively.

[0136] Incidentally, in step S44, a question about the achievement level of the first user is displayed on the display screen of the second user terminal 2, and the second user can answer the question by selecting this option on the second user terminal. However, it is also possible to enable input of the achievement levels of multiple first users on one page. At this time, the distribution state can be displayed on a graph so that the distribution of the achievement level answers by the second user can be grasped.

[0137] FIG. 14 is a diagram showing a display screen according to an embodiment of the present invention. FIG. 14 is a display screen 30 when inputting the achievement levels of a plurality of first users for a specific one action on the second user terminal. A graph 50 is provided at the upper part of the display screen 30. The horizontal axis 51 of the graph 50 is the achievement level, and seven - stage numbers such as "-3", "-2", "-1", "0", "1", "2", "3" are displayed. The vertical axis 52 is the number of people. For example, when the second user inputs the achievement level evaluations for 10 first users, namely Mr. A, Mr. B, Mr. C, Mr. D, Mr. E, Mr. F, Mr. G, Mr. H, Mr. I, and Mr. J, seven selection options 42 of "-3", "-2", "-1", "0", "1", "2", "3" are displayed for each first user. The second user operates the touch panel and selects these selection options 42 for each first user.

[0138] When the second user selects any one of the options 42 for any one of the first users, the bar 53 of the bar graph is displayed. In FIG. 14, bars 53a to 53c are displayed. The height of the bar 53 of this bar graph changes according to the number of first users who have selected the same level of achievement. As the number of first users who have selected the same level of achievement increases, the height of the bar 53 changes. When the touch panel is operated to reselect the button of the option 42 that has been selected once, it returns to the state where the level of achievement has not been input. In this case, since the number of first users who have selected the same level of achievement decreases, the height of the bar 53 becomes lower. In this way, when evaluating a plurality of evaluation targets with the same index, by displaying a graph on the evaluation selection screen whose state of the distribution of the evaluation results changes with the selection, the user can select the evaluation while checking the state of the evaluation distribution.

[0139] In addition, a figure or the like indicating the state of the reference distribution can be displayed on the graph. Here, the figure 54 indicating the state of the reference distribution is preferably a figure indicating, for example, a normal distribution or a power distribution. The second user can evaluate the level of achievement for a plurality of first users while being conscious that the overall shape of the bar 53 of the graph 50 approaches the figure 54.

[0140] When the graphic 54 shows a normal distribution or a power distribution, its peak is preferably located at a position corresponding to the middle of the evaluation stage. In the case of Fig. 14, the peak of the normal distribution or the power distribution is preferably located at the position of the achievement level "0" in the horizontal axis direction. However, by operating on the second user terminal of the second user to shift the left - right direction of the graphic 54, it is also possible to change the position of the peak of the normal distribution to a position where the achievement level is higher than "0", and it is also possible to change the position of the peak of the normal distribution to a position where the achievement level is lower than "0". By changing the left - right position of the graphic 54 in this way, while making it possible to evaluate the achievement levels of multiple first users while being conscious of approaching the normal distribution or the power distribution, it is also possible to evaluate with strict criteria or lenient criteria overall.

[0141] In addition, when the graphic 54 corresponds to a normal distribution or a power distribution, the height of the peak of the graphic 54 and the height of the lowest values on the left and right can be configured to be automatically changed according to the number of first users who are the subjects of the answers. For example, in the case where the peak in the normal distribution is about 3 people, the height of the peak of the graphic 54 can be made to correspond to the height of the bars 53 for 3 people.

[0142] When the selection of the achievement levels for all the first users is completed, the second user can select the confirmation button to end the input of the achievement levels. When the confirmation button is selected, the achievement levels selected for each first user are transmitted to the server device 4.

[0143] Here, the case where the graph 50 displayed on the display screen 30 is a bar graph is taken as an example, but it may also be a graph other than the bar graph, for example, a line graph, a pie chart, etc.

[0144] Here, the case where the second user evaluates a specific action of a plurality of first users using the same index and criteria (when inputting the achievement level) has been described. As such, on the evaluation selection screen, it is possible to display a graph in which the state of the distribution of evaluation results changes with the selection, and further, to display the state of the reference distribution on the graph. The evaluation target is not particularly limited, and this can be applied to the case where a plurality of evaluation targets are evaluated using the same index and criteria.

[0145] Next, the process of specifying the action to be recommended to the first user in step S7 will be described. In the storage unit 23 of the server device 4, a plurality of actions to be recommended to the first user are stored. In step S7, it is specified which of these plurality of actions is to be transmitted to the first user terminal 1. The method of specifying the action to be recommended to the first user is not particularly limited. For example, one or more actions can be randomly specified from the plurality of actions to be recommended. Also, one or more actions can be specified from the plurality of actions to be recommended in accordance with a predetermined rule. For example, one or more actions can be specified based on the day of the week or the date, such as specifying action A on Monday, action B on Tuesday, and action C on Wednesday.

[0146] In addition, based on the past answer history of the first user regarding questions about appropriate actions, understanding, achievement, and / or importance, it is also possible to identify actions to be recommended to the first user. For example, if in the past history, the answer to a question about an appropriate action was incorrect, it is possible that the first user does not have sufficient understanding of the action, so it can be identified again as an action to be recommended in step S7. For example, in the past history, if the achievement level of an action is lower compared to the understanding and / or importance, it means that the first user was unable to actually perform the action despite intending to, so it can be identified again as an action to be recommended in step S7. Note that in this case, the achievement level includes not only the achievement level answered by the first user operating the first user terminal 1, but also the achievement level of the first user answered by the second user operating the second user terminal 1.

[0147] For example, for each action, set a difficulty level, rank, priority, etc. (hereinafter referred to as difficulty level, etc.). For an action with a specific difficulty level, etc., if in the past history, the numerical values obtained from the answers regarding understanding, achievement, and / or importance are low (less than or smaller than a predetermined value), it is possible to identify an action with a lower difficulty level. On the other hand, for an action with a specific difficulty level, etc., if the numerical values obtained from the answers regarding understanding, achievement, and / or importance are high (greater than or larger than a predetermined value), it is possible to identify an action with a higher difficulty level.

[0148] Also, using a prediction model that is machine - learned with the actions or action guidelines for which questions were asked to the first user or the second user, and one or more answer histories of the answers to quizzes, understanding, achievement, and / or importance regarding those actions as input data, and using the actions or action guidelines and the answer histories as the basis, the actions to be recommended to the first user can be identified as output data.

[0149] The machine learning algorithm is not particularly limited, and known algorithms can be used. For example, linear regression, multiple regression analysis, support vector machines, decision trees, random forests, and deep learning using multi-layer neural networks can be mentioned.

[0150] The multi-layer neural network has an input layer, an output layer, and a plurality of intermediate layers. Weights are set on the edges connecting the nodes of each layer. For each input to a node, a weight corresponding to that input is set, and the weights corresponding to each input to the node are multiplied, and the value obtained by multiplying these weights and the bias are added. The value obtained by the addition is non-linearly transformed using an activation function to calculate the activation value. The calculated activation value becomes the input value passed to the nodes of the next layer. The number of intermediate layers can be designed as appropriate. The weights are optimized by the above-mentioned training data.

[0151] Also, in this system, for example, in the server device 4, it is also possible to identify an action such that the degrees of achievement answered by a plurality of different first users regarding one action guideline, and / or the degrees of achievement answered by a second user associated with the first user, satisfy a predetermined condition. Here, the predetermined condition may be that the standard deviation of the degree of achievement is equal to or greater than the average value of the standard deviations for each action obtained from the degrees of achievement answered by a plurality of different first users regarding a plurality of other action guidelines, and / or the degrees of achievement answered by a second user associated with the first user. By doing so, it is possible to identify actions with individual differences in achievement.

[0152] Next, the case where the system of the present invention is mainly used for a company's employment examination will be described. In the above, the manner in which the first user answers questions about appropriate actions, questions about understanding, and questions about importance has been described. However, since the second user and the third user are also employees working for the same company as the first user, they can, like the first user, answer questions about appropriate actions, questions about understanding, and questions about importance. The tendency of the answers of the first user, the second user, and / or the third user may reflect the corporate culture and the nature of the company. Therefore, by also having the applicants taking the company's employment examination answer the questions posed to the employees, it is possible to grasp the tendency of the applicants' answers and use it as material for determining whether the applicants are suitable for the company.

[0153] Hereinafter, the first user, the second user, and the third user are employees of the company (hereinafter also referred to as "employees"), the third user is a person in charge of the employment examination in the company (hereinafter also referred to as "employment in charge"), and the fourth user is a person taking the company's employment examination (hereinafter also referred to as "applicant").

[0154] Information about the fourth user may be stored in advance in the server device 4 provided in the system. For example, the third user may use the third user terminal 3 to input information about the fourth user and register the applicant. The information about the fourth user may include the name, gender, age, date of birth, address, phone number, currently affiliated organization, email address, SNS (Social Networking Service) account, etc. of the fourth user. By registering the applicant, an applicant ID for identifying the applicant may be assigned to the applicant from the system.

[0155] Hereinafter, the question set creation process of the third user terminal will be described. FIG. 7 is a diagram showing a flowchart of the question set creation process of the third user terminal according to an embodiment of the present invention.

[0156] The third user can create a set of questions for the fourth user to answer (hereinafter also referred to as the question set for applicants). The question set for applicants only needs to contain one or more questions. For example, the third user can start creating the question set for applicants by selecting, on the third user terminal 3, the fourth user to be answered and selecting a button that requests the creation of the question set for applicants. The fourth user to be answered may be one person or multiple persons.

[0157] First, on the third user terminal 3, questions that employees have answered in the past are displayed (step S51). Next, from the third user terminal 3 to the server device 4, among the displayed questions, the selected question is transmitted (step S52). In the server device 4, the transmitted question is received (step S53).

[0158] In S51, on the display screen 30 of the third user terminal 3, a screen as shown in FIG. 17 may be displayed. FIG. 17 is a diagram showing a display screen according to an embodiment of the present invention. On the display screen 30 shown in FIG. 17, questions that employees have answered in the past are displayed as a list. In FIG. 17, in the list, a question number 80, a question classification 81, a question content 82, a question explanation 83, and a selection column 84 are displayed. For example, in FIG. 17, it can be seen that the question with number 80 being "2" belongs to the classification 81 of "Basic for Working Adults". Also, as the content 82 of the question, it is displayed as "What is the original meaning of the phrase 'Taking care of your physical condition is also part of your work'?", and as the explanation 83 of the question, it is displayed as "An employee has the obligation to work with perfect physical condition. Please avoid poor physical condition due to neglecting self-management, such as fatigue after a break, staying up late, or drinking too much."

[0159] In step S51, it is only necessary to display information regarding questions that the employee has answered in the past, and the content of the information to be displayed is not particularly limited. For example, even if part of the question number 80, question classification 81, question content 82, and question explanation 83 is not displayed, it is acceptable. Alternatively, for example, as information regarding questions that the employee has answered in the past, the correct answers to the questions, the correct answer rate of the employee's answers, etc. may be displayed.

[0160] The question displayed in step S51 may be a question regarding appropriate actions. Alternatively, in step S51, actions recommended to the employee corresponding to the question regarding appropriate actions may be displayed. Based on the actions recommended to the employee, the question regarding appropriate actions can be specified.

[0161] Also, the question displayed in step S51 may be a question that the employee has answered in the past. The question that the employee has answered in the past may be questions that the employee has answered on a plurality of different days in the past. Also, the question that the employee has answered in the past may be all of the questions that the employee has answered in the past, or may be questions that satisfy a predetermined condition among the questions that the employee has answered in the past. "Satisfying a predetermined condition" may be, for example, that the employee has answered within a predetermined period in the past, that the number of employees who have answered in the past is a predetermined number or more, that the correct answer rate of the employee is a predetermined ratio or more, or that it belongs to a predetermined classification.

[0162] In the selection column 84, check boxes for selecting questions to be included in the applicant's question set are displayed. The third user terminal 3 can receive the input of the selection of the check box corresponding to the question to be included in the applicant's question set. In FIG. 17, it is assumed that the check box corresponding to the second question is selected. The selected check box may be displayed with a check mark as shown in FIG. 17. When the third user selects one or more check boxes and selects the determination button 85, in step S52, the selected questions may be transmitted.

[0163] The server device 4 identifies the question received in step S53 as a question for the fourth user to answer. Further, the server device 4 may also identify, as questions for the fourth user to answer, questions regarding the degree of understanding of the action corresponding to the question regarding the appropriate action received in step S53, and / or questions regarding the importance of the action.

[0164] Here, the mode of identifying questions according to the input from the third user has been described. However, the questions for the fourth user to answer may be automatically identified by the system. The method by which questions are identified by the system is not particularly limited and can be designed as appropriate.

[0165] For example, a predetermined number of questions may be randomly identified from among the questions that employees have answered in the past. Alternatively, for example, a predetermined number of questions that satisfy a predetermined condition may be identified from among the questions that employees have answered in the past. "Satisfying a predetermined condition" may mean, for example, having been answered by an employee within a predetermined past period, having been answered by a number of employees equal to or greater than a predetermined number in the past, having a correct answer rate of an employee equal to or greater than a predetermined percentage, or belonging to a predetermined classification.

[0166] Regarding the predetermined condition and / or the number of questions to be identified, it may be possible for the third user to set them by operating and inputting to the third user terminal 3. The predetermined condition set by the third user and / or the number of questions to be identified may be transmitted from the third user terminal 3 to the server device 4. The server device 4 can identify questions according to the received predetermined condition and / or the number of questions to be identified.

[0167] If a question set is automatically identified by the system, steps S51 to S53 may not be executed. The question set automatically identified by the system may be transmitted from the server device 4 to the third user terminal 3 and displayed on the display screen 30 of the third user terminal 3. If the third user checks the question set and determines that there is no problem, the third user may select a button to request the generation of a URL (Uniform Resource Locator). When the button to request the generation of a URL is selected, a request to generate a URL is transmitted from the third user terminal 3 to the server device 4, and step S54 may be executed.

[0168] In the server device 4, a URL for displaying the identified questions is generated (step S54). In the server device 4, the generated URL is stored (step S55). The generated URL is transmitted from the server device 4 to the third user terminal 3 (step S56). In the third user terminal 3, the transmitted URL is received (step S57). In the third user terminal 3, the received URL is displayed (step S58). Through steps S51 to S58, the question set creation process of the third user terminal ends.

[0169] The URL generated in step S54 may be any as long as it can display the identified questions on the display screen 30 and is not particularly limited. For example, the URL may include parameters that can identify the questions to be displayed. By including such parameters in the URL, the identified questions can be displayed on the web page transitioned to by the URL.

[0170] Also, the URL generated in step S54 may be able to identify the fourth user. For example, the URL may include parameters that can identify the fourth user. By including such parameters in the URL, the answers input on the web page transitioned to by the URL can be identified as those of the fourth user.

[0171] The parameters included in the URL may be included in the URL in a form converted by a predetermined algorithm. Specifically, for example, instead of embedding the name of the fourth user as a parameter, a converted value such as a hash value, a token, or a cipher of the name of the fourth user may be embedded as a parameter. In the server device 4, by verifying the hash value, the token, the cipher, etc., the fourth user corresponding to the hash value, the token, the cipher, etc. can be identified.

[0172] Alternatively, the URL generated in step S54 does not have to be capable of identifying the fourth user. On the web page transitioned to by the URL, by inputting the fourth user ID and transmitting it to the server device 4, the fourth user who answers the question can be identified.

[0173] In step S55, the generated URL may be stored in the server device 4 in association with the applicant ID. At this time, in addition, the question received in step S53, the user ID of the third user who created the question set, the date and time when the URL was generated in step S54, etc. may be stored in association with the generated URL.

[0174] Alternatively, in step S55, the generated URL may be stored without being associated with the applicant ID. For example, it may be stored with a predetermined name as a question set according to the application, such as a question set URL for new graduate recruitment or a question set URL for mid-career recruitment.

[0175] The third user who is the adoption responsible person may send a message including the URL displayed in step S58 to the fourth user who is the applicant. The message may, for example, convey the content that as an adoption test, the user is required to answer questions and can answer the questions by selecting the URL. The message may be sent by email or by SNS. "Including the URL" may mean that the URL is described or that the URL is embedded. A link for transitioning to the web page specified by the URL may be attached to a part of the message.

[0176] Alternatively, the message including the URL may be automatically sent by the system to the fourth user who is the applicant. For example, the URL generated in step S54 may also be sent from the server device 4 to the fourth user terminal 6 in step S56.

[0177] By sending the URL to the fourth user terminal 6, the fourth user can use the fourth user terminal 6 to answer the questions.

[0178] FIG. 8 is a diagram showing a flowchart of the answer input process of the fourth user terminal according to the embodiment of the present invention.

[0179] First, at the fourth user terminal 6, the URL is displayed (step S61). The fourth user can display the URL by displaying a message including the URL on the display screen 30 of the fourth user terminal 6. The message may be displayed on the fourth user terminal 6 when information specifying the message or at least a part of the message is selected.

[0180] When the fourth user selects the displayed URL, a request to display a question (hereinafter also referred to as a question display request) is sent from the fourth user terminal 6 to the server device 4 (step S62). The question display request may be a request to display the web page specified by the selected URL. By displaying the web page on the fourth user terminal 6, the question described on the web page can be displayed.

[0181] At the server device 4, the transmitted question display request is received (step S63). A question about appropriate actions is sent from the server device 4 to the fourth user terminal 6 (step S64). When the applicant question set includes a plurality of questions, in step S64, any one or more of the questions included in the question set may be sent, or all of the questions included in the question set may be sent. When any one or more of the questions included in the question set are sent, the order of transmission may be predetermined or may not be predetermined. When the order of transmission is predetermined, it may be determined according to the operation input to the third user terminal 3.

[0182] At the fourth user terminal 6, the transmitted question about appropriate actions is received (step S65). At the fourth user terminal 6, the received question about appropriate actions is displayed (step S66).

[0183] Regarding the mode in which the question about appropriate actions is displayed in step S66, the description when the question about appropriate actions is displayed at the first user terminal 1 described above can be adopted within the necessary range. When a plurality of questions are received in step S65, the mode of displaying the plurality of questions is not particularly limited and can be designed as appropriate. For example, a plurality of questions may be displayed within one page, or some of the plurality of questions may be displayed within one page, and when an answer is given to the displayed question, the page may be switched and the questions on the next page may be displayed.

[0184] Regarding the mode in which an answer to a question about appropriate behavior is input on the fourth user terminal 6, the description when an answer to a question about appropriate behavior is input on the first user terminal 1 described above can be adopted within the necessary scope.

[0185] After an answer to a question about appropriate behavior is input, the input answer is transmitted from the fourth user terminal 6 to the server device 4 (step S67). In the server device 4, the transmitted answer is received (step S68). In the server device 4, the received answer is stored (step S69).

[0186] In step S67, the answer may be transmitted in a form converted by a predetermined algorithm. By verifying the converted form in the server device 4, the input answer can be identified.

[0187] In step S69, the answer to the question may be stored in the server device 4 in association with the applicant ID and the question answered. Also, at this time, the date and time when the answer was received in step S68 may be stored in association with the answer.

[0188] Next, an explanation of the question about appropriate behavior, a question about the degree of understanding of the behavior, and a question about the importance of the behavior are transmitted from the server device 4 to the fourth user terminal 6 (step S70). The explanation transmitted in step S70 is an explanation of the question answered by the fourth user. The question answered by the fourth user may be the question displayed on the fourth user terminal 6 in step S66.

[0189] Regarding the explanation of the question about appropriate behavior, the question about the degree of understanding of the behavior, and the question about the importance of the behavior, the above description can be adopted within the necessary scope.

[0190] At the fourth user terminal 6, explanations of questions about appropriate actions, questions about the degree of understanding of the actions, and questions about the importance of the actions that are transmitted are received (step S71). At the fourth user terminal 6, the received explanations of questions about appropriate actions, questions about the degree of understanding of the actions, and questions about the importance of the actions are displayed (step S72).

[0191] Regarding the manner in which explanations of questions about appropriate actions, questions about the degree of understanding of the actions, and questions about the importance of the actions are displayed in step S72, the descriptions when explanations of questions about appropriate actions, questions about the degree of understanding of the actions, and questions about the importance of the actions are displayed at the first user terminal 1 described above can be adopted within the necessary scope.

[0192] The explanation of the question displayed in step S72 may be content targeted at the fourth user. The content of the explanation targeted at the fourth user may be the same as the content of the explanation targeted at the first user, or may be different from the content of the explanation targeted at the first user.

[0193] Also, regarding the manner in which answers to questions about the degree of understanding and questions about the importance are input at the fourth user terminal 6, the descriptions when answers to questions about the degree of understanding and questions about the importance are input at the first user terminal 1 described above can be adopted within the necessary scope.

[0194] After answers to questions about the degree of understanding and questions about the importance are input, the input answers are transmitted from the fourth user terminal 6 to the server device 4 (step S73). At the server device 4, the transmitted answers are received (step S74). At the server device 4, the received answers are stored (step S75).

[0195] In step S75, the server device 4 may store the answers to the questions in association with the applicant ID and the answered questions. Also, at this time, the date and time when the answer was received in step S74 may be stored in association with the answer.

[0196] After step S75, if there are questions in the applicant's question set that the fourth user has not answered, step S64 is executed for the questions that the fourth user has not answered. The processing from step S64 to S75 is repeated until the fourth user answers all the questions included in the applicant's question set. Whether the fourth user has answered or not can be determined by whether the answer from the fourth user is stored in the server device 4.

[0197] Since a plurality of questions are sequentially output by steps S64 to S75, the applicant can answer at least a part of the questions answered by the employee on different days in one day. "Output a plurality of questions sequentially" may mean displaying at least one question on each page and displaying a plurality of pages in order, or displaying a plurality of questions on one page and making it possible to grasp the questions in order within the page.

[0198] The time for the applicant to input an answer may be predetermined or may not be predetermined. For example, a time limit may be set so that an answer must be input within a predetermined time for one question and / or all questions, or a time limit may not be set.

[0199] When the fourth user has answered all the questions, an end screen is displayed on the fourth user terminal 6 (step S76). The answer input process of the fourth user terminal ends by steps S61 to S76.

[0200] Note that the fourth user terminal 6 may be owned by the fourth user or by a company. When the fourth user terminal 6 is owned by the fourth user, the fourth user can answer questions at home or the like. When the fourth user terminal 6 is owned by a company, the fourth user can go to the company and answer questions. When the fourth user goes to the company to answer questions, the third user does not have to send a message including a URL to the fourth user.

[0201] Alternatively, after creating a question set for applicants using the system, the third user may print the created question set for applicants and hand it over to or send it to the fourth user to pose questions to the fourth user. The fourth user can answer the questions by writing answers on the paper on which the questions are printed. The answers of the fourth user can be stored in the server device 4 by the third user inputting them into the third user terminal 3.

[0202] The third user can consider the answers of the fourth user stored in the server device 4 as one of the materials for judgment in the employment examination.

[0203] Also, in the above, the mode of creating a question set for applicants taking a company's employment examination has been described, but a question set may also be created for the company's employees. By specifying one or more questions from among the questions that employees have answered in the past and having the employees answer them again as a question set, it is possible to reconfirm whether the employees remember the correct answers to the quizzes they answered in the past and / or whether they can perform appropriate actions. For example, by periodically creating a question set for employees and having them answer, it is expected that the employees will reconfirm appropriate actions and be able to perform more appropriate actions.

[0204] Regarding the mode of creating a question set and the mode in which an employee answers the question set, the above description can be adopted within the necessary scope. When a plurality of questions are specified from among the questions that employees have answered in the past and used as a question set, since the plurality of questions included in the question set are output sequentially, it is possible for an employee to answer at least a part of the questions that the employee answered on a plurality of different days within one day.

[0205] In this way, a system including at least one computer device includes a question specifying means for specifying, from among the questions answered by an affiliate belonging to an organization, questions to be answered by a non-affiliate who does not belong to the organization, and a question output means for outputting the questions specified by the question specifying means, thereby providing a system for causing a non-affiliate who does not belong to the organization to answer the questions answered by an affiliate belonging to the organization.

[0206] Note that "output" may mean display, transmission, or printing.

[0207] Also, in this way, by providing the system with a URL generation means for generating a URL for displaying the questions specified by the question specifying means, it becomes possible to display the questions using the URL.

[0208] Also, in this way, by the question specifying means specifying questions according to an input from an administrator in the organization, the questions desired by the administrator can be specified.

[0209] Also, in this way, by providing an answer storage means for storing the answers of non-affiliates to the questions output by the question output means, the answers of non-affiliates can be stored.

[0210] Also, in this way, the questions answered by the affiliate include questions answered by the affiliate on a plurality of different days, and by the question output means outputting the plurality of questions sequentially, it becomes possible to cause non-affiliates to answer the questions that the affiliate answers daily during an employment examination or the like.

[0211] Also, in this way, the questions for non-affiliated persons to answer are related to action questions regarding appropriate actions, execution questions regarding the degree of execution of the actions of non-affiliated persons, and / or recognition questions regarding the recognition of the importance of the actions of non-affiliated persons, so that it is possible to grasp whether non-affiliated persons know what appropriate actions are, whether they are performing appropriate actions, and / or whether they recognize appropriate actions as important.

[0212] Also, in this way, after the system obtains an answer to an action question, it is provided with an explanation output means for outputting an explanation of the action question. The explanation output means outputs an explanation for a plurality of target persons when an affiliated person answers the action question, and outputs an explanation for a non-affiliated person when a non-affiliated person answers the action question, so that it is possible to output an appropriate explanation for each target person.

[0213] Also, in this way, a system including at least one computer device is provided with an action question output means for outputting an action question regarding an appropriate action, and an explanation output means for outputting an explanation for a plurality of target persons, or any one of the explanations for a plurality of target persons, after obtaining an answer to the action question output by the action question output means, so that it is possible to ask questions about appropriate actions and output appropriate explanations for each target person.

Explanation of Reference Numerals

[0214] 1 First user terminal, 2 Second user terminal, 3 Third user terminal, 4 Server device, 5 Communication network, 6 Fourth user terminal, 11 Control unit, 12 Main memory, 13 Storage unit, 14 Input device, 15 Display device, 16 Communication interface, 21 Control unit, 22 Main memory, 23 Storage unit, 24 Communication interface

Claims

1. A system comprising at least one computer device, question specifying means for specifying, from among questions answered by members belonging to an organization, questions for having non-members who do not belong to the organization answer them, question output means for outputting the questions specified by the question specifying means and a system.

2. URL generation means for generating a URL (Uniform Resource Locator) for displaying the questions specified by the question specifying means and the system according to Claim 1.

3. The system according to Claim 1 or 2, wherein the question specifying means specifies questions according to an input from an administrator in the organization.

4. Answer storage means for storing answers of non-members to the questions output by the question output means and a system. The system according to Claim 1 or 2.

5. The questions answered by the members include questions answered by the members on a plurality of different days, and the system according to Claim 1 or 2, wherein the question output means outputs the plurality of questions sequentially.

6. The questions for having non-members answer them relate to action questions regarding appropriate actions, execution questions regarding the degree of execution of actions of non-members, and / or recognition questions regarding recognition of the importance of actions of non-members. The system according to Claim 1 or 2.

7. Explanation output means for outputting an explanation of an action question after obtaining an answer to the action question and the system according to Claim 6, wherein the explanation output means outputs an explanation for a plurality of target persons when a member answers the action question, and outputs an explanation for a non-member when a non-member answers the action question.

8. A method executed in a system comprising at least one computer device, the method comprising: a question specifying step of specifying, from among questions answered by members belonging to an organization, questions for having non-members who do not belong to the organization answer them; a question output step of outputting the questions specified by the question specifying step and a method.

9. A system comprising at least one computer device, the system comprising: action question output means for outputting action questions regarding appropriate actions; explanation output means for outputting an explanation for a plurality of target persons, or outputting any one of explanations for a plurality of target persons, after obtaining an answer to the action question output by the action question output means and a system.

10. ​ A method executed in a system including at least one computer device, an action question output step of outputting an action question regarding an appropriate action, an explanation output step of outputting an explanation for a plurality of target persons or outputting any one of the explanations for the plurality of target persons after obtaining an answer to the action question output by the action question output step and a method.

Images