In-store distribution reservation system

Abstract

To enable a person who makes a store reservation to look at a real-time state in a store and make a reservation through talk while looking at the face of store clerk if he / she likes the store, and enable the store side to automatically make a reservation freehand through conversation only.SOLUTION: It is possible to capture an image of a state in a store by a smartphone attached to the store side and an external camera and microphone, and, by a store-side internal distribution reservation application installed on a smartphone or a PC terminal, it is possible to transmit the image to a smartphone or a PC terminal of a person making a store reservation via a web server on the Internet. The reserving person can look at a real-time state in a store by pressing a display button of the internal distribution reservation application displayed on a reservation site and, when he / she likes the store, presses a reservation button, and makes a reservation through conversation while looking at the face of a store clerk.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a system that transmits real-time footage of the inside of a store to a user's smartphone or PC terminal and simultaneously enables store reservations.

Background Art

[0002] Currently, while there are some store reservation websites on the Internet that distribute photos and videos, almost none distribute real-time footage of the inside of the store. Therefore, store reservation customers often have no choice but to guess what the inside of the store looks like from photos or recorded videos, and it is common for them to be disappointed when they visit the store and find that the actual situation is different from what they had imagined.

[0003] As an improvement measure, as shown in FIG. 1, a smartphone 1 attached to the store side, an external camera, and a microphone 2 are used to capture the inside of the store, and the store-side in-store distribution reservation application 4 installed on the smartphone 1 or PC terminal 3 transmits the footage to the smartphone 6 or PC terminal 7 on the store reservation customer side via a web server 5 on the Internet. The customer can press the display button of the in-store distribution reservation application 8 on the customer side displayed on the reservation website to view the real-time footage of the inside of the store. If they like what they see, they can press the reservation button and make a reservation while talking to the store clerk face to face. On the store side, while looking at a reservation form or the like displayed by the in-store distribution reservation application 4, the store can also automatically make a reservation simply by having a freehand conversation, using voice recognition and conversation analysis functions. The in-store distribution reservation application 4 also has a function to blur the faces and clothes of customers inside the store or change them to avatar displays, protecting the privacy of customers inside the store.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

[0005] The problem to be solved is that, on the reservation sites of stores on the Internet, although there are some that distribute photos and videos, there are almost none that distribute the real-time interior of the store. Often, when a store reservationist visits the store, the actual situation is different from what was inferred. [Means for Solving the Problems]

[0006] The main feature of the present invention is that the interior of the store is photographed by a smartphone, an external camera, or a microphone attached to the store side, and a store reservationist can view the real-time interior of the store through an in-store distribution reservation application. If the reservationist likes what they see, they can talk to the store clerk while seeing the clerk's face and make a reservation. [Effects of the Invention]

[0007] The in-store distribution reservation system of the present invention has the advantages that a store reservationist can view the real-time interior of the store, which was not possible before, and can talk to the store clerk while seeing the clerk's face and make a reservation. On the store side, there is the advantage that a reservation can be made automatically just by having a freehand conversation. [Brief Description of the Drawings]

[0008]

Figure 1

Figure 2

Figure 3

Figure 4

Embodiment for Carrying Out the Invention

[0009] In order to enable store reservation users to view the real-time situation inside the store and make reservations while talking while looking at the faces of the store staff, and for the store side to be able to make reservations only by freehand conversation, the purpose of taking pictures of the situation inside the store, real-time distribution, and video communication conversation with store reservation users is achieved by using the in-store delivery reservation application, its blurring function, avatar function, voice recognition, and conversation analysis function. (Configuration of the In-Store Delivery Reservation System) As shown in FIG. 1, the situation inside the store is photographed by the smartphone 1 attached to the store side, an external camera, and a microphone 2, and is transmitted to the smartphone 6 and PC terminal 7 on the store reservation user side via the Web server 5 on the Internet by the in-store delivery reservation application 4 installed on the smartphone 1 and PC terminal 3 on the store side. The reservation user presses the display button of the in-store delivery reservation application 4 displayed on the reservation site, can view the real-time situation inside the store, and if interested, presses the reservation button and makes a reservation while talking while looking at the face of the store staff.

[0010] (Configuration of the In-Store Delivery Reservation System) Prior to the configuration shown in FIG. 1, it is necessary to download and install the in-store delivery reservation application 4 from the Web server 5 to the smartphone 1 and PC terminal 3 on the store side. Also, since the in-store delivery reservation application 8 on the reservation user side operates automatically by accessing from the smartphone 6 and PC terminal 7 on the store reservation user side to a website that cooperates with the Web server 5, there is no need to perform a download or installation in advance.

[0011] (Operation of the Real-Time In-Store Delivery Function) FIG. 2 is a schematic diagram showing the operation of the real-time in-store delivery function of the in-store delivery reservation application 8 on the reservation user side.

[0012] (Operation of the Real-Time In-Store Delivery Function) Figure 2 is a schematic diagram showing the operation of the real-time in-store delivery function of the in-store delivery reservation application 8 on the reservation user side. The images of the store interior captured by the smartphone 1 attached to the store side, the external camera, and the microphone 2 are sent from the web server 5 as video and audio data to the smartphone 6 or the PC terminal 7 on the reservation side by pressing buttons or icons 10 displayed on the banner etc. of the store reservation website 9 displayed on the smartphone 6 or the PC terminal 7 on the reservation side. A window 11 for displaying the store interior opens and is displayed in real time, allowing the reservation holder to see and hear.

[0013] (Operations of the Blurring Function and Avatar Function) Figure 3 is a schematic diagram showing the operations of the blurring function and avatar function of the in-store distribution reservation application 8 on the reservation side. When the store interior is displayed in the window 11, the video data of the store customers 12 sent from the web server 5 is processed to blur the face and body or change them to an avatar. Also, the audio data of the voices of the store customers 12 is processed to be changed. This processing makes it impossible for the reservation holder to identify the customers in the store.

[0014] (Operations of the Voice Recognition and Conversation Analysis Automatic Reservation Function) Figure 4 is a schematic diagram showing the operations of the voice recognition and conversation analysis automatic reservation function of the in-store distribution reservation application 4 on the store side and the in-store distribution reservation application 8 on the reservation side. When the reservation holder wants to make a reservation while having a video conversation with the store clerk, by pressing the real-time reservation button or icon 13 displayed on the banner etc. of the store reservation website 9 displayed on the smartphone 6 or the PC terminal 7 on the reservation side, the reservation form 14 on the reservation side opens on the screen, and at the same time, a calling sound is sent to the store clerk on the store side. The store clerk who hears the calling sound talks with the customer in front of the store side camera and microphone. At this time, the store clerk is displayed in the window 11 for displaying the store interior, and in the in-store distribution reservation application 4 of the smartphone 1 or the PC terminal 3 on the store side, the store side reservation form 15 opens on the screen and can be seen by the store clerk. The person making the reservation talks to the store clerk while looking at the reservation form 14 on the customer's side, and the store clerk talks to the customer while looking at the reservation form 15 on the store side. When the conversation between both parties is sent to the Web server 5, speech recognition and conversation content analysis are performed, and the reservation details are automatically displayed on the store-side reservation form 15. Until the reservation decision result is displayed on the store-side reservation form 15 and the customer's-side reservation form 14, the store clerk can perform input and output freely by just having a conversation.

Industrial Applicability

[0015] With this in-store distribution reservation system, the person making the reservation can view the real-time internal situation of the store, reducing the mismatch between the reservation side and the actual store situation, and also expecting a promotional effect by publicizing the atmosphere inside the actual store. In addition, since the store clerk can make a reservation freely by just having a conversation, a work reduction effect for the store clerk is also expected.

Explanation of Signs

[0016] 1 Smart phone attached to the store side 2 External camera and microphone attached to the store side 3 PC terminal on the store side 4 In-store distribution reservation application on the store side 5 Web server on the Internet 6 Smart phone on the store customer side 7 PC terminal on the store customer side 8 In-store distribution reservation application on the customer side 9 Store reservation website 10 Buttons and icons displayed on the banner etc. of the store reservation website 11 Window for displaying the situation inside the store 12 Customers inside the store 13 Real-time reservation buttons and icons displayed on the banner etc. of the store reservation website 14 Reservation form on the customer side 15 Reservation form on the store side

Claims

**Claim 1** An in-store distribution reservation system, which uses an in-store distribution reservation application, its blurring function, avatar function, voice recognition and conversation analysis function to take pictures of the in-store situation, perform real-time distribution, and conduct video communication conversations with store reservation customers, enabling store reservation customers to view the real-time in-store situation, talk and make reservations while seeing the faces of store employees, and allowing the store side to make reservations freely, which is the most important feature. **Claim 2** When the in-store situation photographed by a smartphone attached to the store side, an external camera or microphone is displayed on a button or icon displayed on a banner of a store reservation website displayed on the smartphone or PC terminal of the reservation customer side, it is sent from the web server as video and audio data to the smartphone or PC terminal of the reservation customer side, and a window for displaying the in-store situation is opened and displayed in real time for the reservation customer to view and hear, which is the most important feature of the real-time in-store distribution function. **Claim 3** When the in-store situation is displayed in the window for displaying the in-store situation described in claim 2, the video data of in-store customers sent from the web server is processed by blurring the face and body or changing it to an avatar, and the audio data of the voices of in-store customers is also processed to change it, so that it is impossible for the reservation customer to identify the in-store customers, which is the most important feature of the blurring function and avatar function. **Claim 4** When a store reservation customer wants to make a reservation while having a video communication conversation with a store employee, by pressing a real-time reservation button or icon displayed on a banner of a store reservation website displayed on the smartphone or PC terminal of the reservation customer side, the reservation form on the reservation customer side opens on the screen, and at the same time, a calling sound is sent to the store employee on the store side. The store employee who hears the calling sound talks to the customer in front of the store side camera and microphone. At this time, the store employee is displayed in the window for displaying the in-store situation described in claim 2, and in the in-store distribution reservation application on the smartphone or PC terminal on the store side, the store side reservation form opens on the screen and can be seen by the store employee. The store reservation customer talks to the store employee while looking at the reservation form on the reservation customer side, and the store employee talks to the store employee while looking at the store side reservation form. However, when both conversations are sent to the web server, voice recognition and conversation content analysis are performed, and the reservation content is automatically displayed on the store side reservation form. An automatic reservation function for voice recognition and conversation analysis, which is characterized mainly by the fact that until the reservation decision result is displayed on the store-side reservation table and the reservation applicant-side reservation table from the above operations, the store-side clerk can perform input and output freely only by conversation.

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