Information processing apparatus, information processing method, and program
Patent Information
- Application Number
- JP2025075610
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2025-04-30
- Publication Date
- 2025-10-07
Smart Images
Figure 00000000_0000_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.
Background Art
[0002] Conventionally, there has been a human resource development support system that diagnoses a user's skills and supports human resource development based on the diagnosis results (see, for example, Patent Document 1).
Prior Art Documents
Patent Documents
[0003]
Patent Document 1
Summary of the Invention
Problems to be Solved by the Invention
[0004] However, the conventional human resource development support system is for the trainees who want to improve their skills, and does not train the instructors who conduct the training for the trainees.
[0005] The present invention has been made in view of such a situation, and an object thereof is to enable a candidate instructor who wishes to become an instructor to select a training debut theme suitable for the candidate instructor when taking an instructor training course.
Means for Solving the Problems
[0006] To achieve the above object, an information processing apparatus according to an embodiment of the present invention acquires, as background information, information indicating at least a part of contents of a plurality of types of attributes and a plurality of types of experiences for a candidate instructor for the human resource development when the predetermined human resource development is performed by taking one or more themes; a background information acquisition means; current evaluation value acquisition means for acquiring, as a current evaluation value, a current evaluation value of the ability related to business for the candidate instructor; Based on the background information and the current evaluation value of the instructor candidate, theme determination means for determining one or more themes appropriate as the theme of the first training to be received from among the one or more themes; is provided. An information processing method and a program corresponding to the information processing apparatus according to one aspect of the present invention are also provided as an information processing method and a program according to one aspect of the present invention.
Effect of the Invention
[0007] According to the present invention, it is possible for an instructor candidate who wishes to become an instructor to select a debut theme for training suitable for the instructor candidate when receiving instructor training.
Brief Description of the Drawings
[0008]
Figure 1
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Embodiment for Carrying Out the Invention
[0009] Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 shows the overall configuration of an information processing system 1 according to an embodiment of the present invention. The information processing system 1 shown in FIG. 1 is configured by connecting a server 10 and n instructor candidate terminals 20-1 to 20-n (n is an arbitrary integer value of 1 or more) to each other via a predetermined network NW such as the Internet. In the following, when it is not necessary to individually distinguish each of the instructor candidate terminals 20-1 to 20-n, these are collectively referred to as the "instructor candidate terminal 20".
[0010] The instructor candidate terminal 20 is an information processing device managed for each trainee, and is configured by, for example, a tablet terminal, a smartphone, or the like. The server 10 is managed by the service provider. The server 10 executes various processes while controlling the respective operations of the instructor candidate terminals 20-1 to 20-n.
[0011] The service provider conducts a talent cultivation service in which employees participate in training as trainees by applying from companies and take online training or the like. In addition, the service provider conducts a test on the trainee to confirm the degree of understanding and acquisition of the content of the lectures and online training received by the trainee, evaluates the result of the test, and gives advice and the like to the trainee in the future. Furthermore, based on the test results of each of a plurality of employees (attendees) belonging to a company or a department within the company, etc., the service provider provides growth support to the company or the department, etc., presents the optimal solution for future growth, and contributes to the development of society.
[0012] In addition, the service provider provides a human resource development service for training lecturers who give lectures to attendees in the training. In this human resource development service, lecturer candidates select and attend the desired lecturer training from among one or more training themes. This enables them to acquire the skills of a lecturer. The service provider acquires, as background information, information indicating at least some of the contents of a plurality of types of attributes and a plurality of types of experiences regarding the lecturer candidates in this lecturer training. In addition, for lecturer candidates, they are made to take a diagnostic test of basic business skills in the same way as the above-mentioned attendees, and the current evaluation value is acquired as the current evaluation value. Then, based on the acquired background information and current evaluation value of the lecturer candidates, the service provider selects one or more appropriate training themes from among one or more training themes as the first training theme to be received and presents them to the lecturer candidates. As a result, lecturer candidates can select training data suitable for themselves from among a large number of training themes and attend the lecturer training.
[0013] Here, the diagnostic test of basic business skills (hereinafter simply referred to as "test") will be specifically described. In this embodiment, the server 10 conducts the test in cooperation with the lecturer candidate terminal 20 as follows. That is, the server 10 first transmits questions consisting of one or more of a plurality of questions stored in advance in the server 10 to the lecturer candidate terminal 20, and receives the answers input by the attendees for each of these one or more questions.
[0014] The test is conducted by the service provider. The questions of the test are for evaluating the basic capabilities (business basic capabilities) in the business of the trainees including the instructor candidates, and are presented for each skill to be evaluated in one or more businesses by the service provider and for each of one or more themes of each skill. The business basic capabilities refer to the techniques or abilities useful in performing work as a working adult.
[0015] The relationship between the skills and themes for evaluating the business basic capabilities will be explained. The skills are defined as m (m is any integer value of 1 or more), and further, p (p is any integer value of 1 or more independent of m) themes are defined for each of the one or more skills. Note that the themes mentioned here are different from the training themes of the instructor training that the instructor candidates will receive later. In the test, questions related to each of the themes are presented for each item.
[0016] The instructor candidate terminal 20 receives the test sent by the server 10. Then, the instructor candidate operates the instructor candidate terminal 20 to input answers for each of the plurality of questions constituting the test. The instructor candidate terminal 20 transmits the test answers (the aggregate of the answers to each question) input by the instructor candidate to the server 10.
[0017] Each time the test answers are transmitted from each of the instructor candidate terminals 20-1 to 20-n, the server 10 sequentially acquires the answers and performs scoring. In addition, the server 10 normalizes the scoring results for each item and stores and manages them as scores for each instructor candidate.
[0018] The server 10 sets and stores extraction conditions for extracting the scores of a predetermined population from the scores managed for each instructor candidate. Note that the predetermined population is not particularly limited, and for example, various populations such as a group consisting of instructor candidates in which one or more pieces of predetermined attribute information among various attribute information related to the instructor candidates match, or a group consisting of instructor candidates with scores within a certain range can be adopted. As a premise, it is assumed that the server 10 manages, for each candidate lecturer, various attribute information of the lecturer candidate together with a score indicating the scoring result in an associated manner. In this case, as extraction conditions for extracting scores of a predetermined population, for example, the same age, the same sex, score values, score ranges, etc. can be adopted.
[0019] The server 10 extracts the score of a predetermined lecturer candidate and the score of a predetermined population to which the predetermined lecturer candidate belongs, and compares the two scores. Specifically, for example, the score of the predetermined lecturer candidate can be compared with the average value, maximum value, or minimum value of the scores of the predetermined population to which the predetermined lecturer candidate belongs.
[0020] Further, the server 10 causes a graph plotting the score of the predetermined lecturer candidate and the score of the predetermined population to which the predetermined lecturer candidate belongs to be displayed on the screen of the lecturer candidate terminal 20 of the predetermined lecturer candidate.
[0021] Thereby, the lecturer candidate can easily visually recognize the degree of growth obtained by comparing the current skills and past skills of the lecturer candidate, and the training effect as a lecturer, from the distribution of the value of the score of the lecturer candidate himself / herself for each theme of each skill and the value of the score of the predetermined population to which the lecturer candidate belongs, in the graph displayed on the screen of the lecturer candidate terminal 20.
[0022] FIG. 2 is a block diagram showing the hardware configuration of the server in the information processing system 1 of FIG. 1.
[0023] The server 10 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a bus 104, an input / output interface 105, an output unit 106, an input unit 107, a storage unit 108, a communication unit 109, and a drive 110.
[0024] The CPU 101 executes various processes according to the programs recorded in the ROM 102 or the programs loaded from the storage unit 108 to the RAM 103. The RAM 103 also appropriately stores data and the like necessary for the CPU 101 to execute various processes.
[0025] The CPU 101, ROM 102, and RAM 103 are interconnected via a bus 104. An input / output interface 105 is also connected to this bus 104. An output unit 106, an input unit 107, a storage unit 108, a communication unit 109, and a drive 110 are connected to the input / output interface 105.
[0026] The output unit 106 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 107 is composed of a keyboard, a mouse, etc., and inputs various information.
[0027] The storage unit 108 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 109 communicates with other devices (lecturer candidate terminals 20 in the example of FIG. 1) via a network NW including the Internet.
[0028] A removable medium 111 made of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, etc. is appropriately mounted on the drive 110. The program read from the removable medium 111 by the drive 110 is installed in the storage unit 108 as necessary. Also, the removable medium 111 can store various data stored in the storage unit 108 in the same manner as the storage unit 108.
[0029] FIG. 3 is a functional block diagram showing the functional configuration of the server in the information processing system of FIG. 1. As shown in FIG. 3, a skill DB 141 is provided in an area of the storage unit 108 (FIG. 2) of the server 10. The skill DB 141 stores information on the learners including the candidate lecturers, and logs such as the results of the training that the learners have received so far and the results of the business basic ability diagnostic tests (hereinafter referred to as "examination logs"). The information on the learners is, for example, information for employees working in a company or the like to take lectures, training, etc. held by a service provider in order to improve their skills. The information on the learners includes information such as the company and industry to which the learners belong.
[0030] Specifically, as the candidate lecturer information included in the information on the learners, the candidate lecturer information that serves as the basis for allowing the candidate lecturer who wishes to become a lecturer to select a debut theme of the training suitable for the candidate lecturer when taking the lecturer training is stored.
[0031] The candidate lecturer information includes, as attributes of the candidate lecturer individual, age, gender, etc. In addition, the candidate lecturer information includes work experience, etc. The work experience is, for example, multiple types of experiences such as the business experience, the industry of experience, and the learning experience of the candidate lecturer. In addition, as the candidate lecturer information, for example, the score of the candidate lecturer in the most recent test (the current score (see the example of FIG. 4)) is stored in the skill DB 141. In addition, the skill DB 141 stores a training theme list by skill, a lecturer training skill map (see FIG. 5), etc. In the training theme list by skill, training themes are set for each skill.
[0032] In the lecturer training, the candidate lecturer can take the training from among the training themes in the training theme list by skill. As the training themes, a plurality of trainings are stored. The training includes, for example, training sessions and workshops for implementing a training program, and a plurality of candidate lecturers can participate in a plurality of trainings. One or more training themes correspond to each of the plurality of trainings.
[0033] The Skill DB 141 stores information about the tests conducted by service providers. The information about the tests includes, for example, the set of one or more questions of the test and the correct answers for each question, the test results of individual learners including candidate instructors (scores for each skill item), the business basic ability evaluation results (scores for each skill), which are the overall evaluations thereof, the questionnaires for the training service using companies and learners, the answers to the questionnaires, the number of training service using companies, the number of learners, the number of companies starting hierarchical education, the number of learners by training theme and hierarchy, the lead time required for the decision-making until the introduction of education, the number of registered service user IDs, and other human resource development log information.
[0034] The score is a numerical value obtained by evaluating the scores for each item of the test, for example, on a five-point scale (“1” to “5”), and the total numerical value for each skill is also stored. When there are five items for one skill, the maximum score for one skill is 25 points, and the evaluation for each skill of the learner is shown by the total value of the scores of the individual skill items in this case.
[0035] The Skill DB 141 stores information about the companies to which candidate instructors and learners belong (company scale (number of people), organizational structure (hierarchy, etc.), department, department arrangement, etc.). In addition, the Skill DB 141 stores information about each employee (learner) in the company (for example, employee name, age, date of joining the company, years of service, organizational position, job title, etc.) linked to the individual identification information of the employee such as the employee number. Note that the above-mentioned test logs from one year ago or several years ago are just examples, and it may be three years ago, and past achievements are sufficient. In addition, the Skill DB 141 stores the performance information of the companies that take lectures and training (for example, information within the range publicly disclosed in economic information magazines, etc.) in a comparable manner to other companies in the same industry.
[0036] In the CPU 101 of the server 10 (see FIG. 2), when executing processing, as shown in FIG. 3, the background information acquisition unit 121, the test unit 122, the current evaluation value acquisition unit 123, the theme determination unit 124, the recommendation unit 125, and the display control unit 126 function.
[0037] When predetermined personnel training (such as training for improving basic business capabilities) is provided through taking courses on one or more themes, the background information acquisition unit 121 acquires, as background information, information indicating at least some of the contents of a plurality of types of attributes and a plurality of types of experiences for candidate lecturers for such personnel training. The plurality of types of attributes are, for example, gender, age, gender, etc. The plurality of types of experiences are, for example, work experience, industry of experience, learning experience, etc. Specifically, when training is provided through taking courses on one or more themes, the background information acquisition unit 121 reads out, from the skill DB 141, at least some of the information on personal attributes such as an individual's age and gender and experiences such as work experience, industry of experience, and learning experience for candidate lecturers for such training, and acquires it as background information.
[0038] The test unit 122 acquires, as the current evaluation value, the current evaluation value (current score) of the basic business capabilities for the target person. Specifically, since information indicating the basic business capabilities of each of one or more employees or candidate lecturers belonging to the company's organization is acquired via the candidate lecturer terminal 20 and stored in the skill DB 141 as the current score, the test unit 122 reads out the current score from the skill DB 141 and acquires it as the current evaluation value. The information indicating the basic business capabilities is, for example, the score of a test for each theme for evaluating skills (such as the evaluation elements of P&C, C, T, BK, etc. in FIG. 8) for measuring the basic business capabilities. The test unit 122 creates, for each item of each theme, questions for the examinee (in this case, the candidate lecturer) to answer by operating the candidate lecturer terminal 20 from among the questions for skill evaluation of the examinee (candidate lecturer) pre-stored in the skill DB 141. The collection of questions and answers for each theme of each skill of each basic business capability thus created is the test.
[0039] The test unit 122 displays the test on the candidate lecturer terminal 20 via the communication unit 109 to give a test to the examinee (candidate lecturer). The examinee (lecturer candidate) operates the lecturer candidate terminal 20 to input answers to the test questions issued by the test section 122 (answers for each question). The answers input by the examinee (lecturer candidate) are transmitted from the lecturer candidate terminal 20 to the server 10.
[0040] The test section 122 obtains the answers to the test (a collection of answers for each question) transmitted from the lecturer candidate terminal 20 via the communication section 109. The test section 122 scores the obtained answers to the test for each question based on a predetermined scoring criterion. The test section 122 normalizes (scores on a five-point scale) the scoring results for each question for each theme of each skill, associates the scores with the item names of each theme as evaluation results in the skill DB 141, stores and manages them for each examinee (lecturer candidate), and stores them as one of the lecturer candidate information.
[0041] In response to an evaluation presentation request (chart generation instruction) from the lecturer candidate terminal 20 of a predetermined lecturer candidate, the test section 122 acquires the scores of one or more lecturer candidates managed in the skill DB 141, including the score of the predetermined lecturer candidate and the scores of the predetermined population to which the predetermined lecturer candidate belongs, and outputs them to the display control section 126. Note that the predetermined lecturer candidate may be referred to as the first lecturer candidate.
[0042] The predetermined population is extracted according to predetermined extraction conditions pre-stored in the skill DB 141. Specifically, for example, as described above, a population can be extracted with any combination of any number (including 1) of the same age, same sex, or the past scores of the predetermined lecturer candidate himself / herself as the predetermined extraction conditions.
[0043] The current evaluation value acquisition section 123 acquires the current evaluation value of the ability related to business as the current evaluation value for a predetermined lecturer candidate. Specifically, the current evaluation value acquisition unit 123 reads out and acquires from the skill DB 141 the score stored as part of the instructor candidate information of the instructor candidate, for example, the score of the instructor candidate in the most recent test (current score (see the example in FIG. 4)), and outputs it to the theme determination unit 124. That is, the current evaluation value acquisition unit 123 reads out and acquires the score of the instructor candidate stored in the skill DB 141 as the result of the business basic ability diagnosis test for the instructor candidate.
[0044] Based on the background information of the instructor candidate and the current evaluation value, the theme determination unit 124 determines one or more appropriate themes for the training to be received first from among one or more themes. Specifically, the theme determination unit 124 determines one or more appropriate themes for the training to be received first from among one or more themes based on the personal attributes of the instructor candidate, such as age and gender, and multiple types of experiences such as work experience, industry experience, and learning experience, and the test results (current scores) of the instructor candidate read from the skill DB 141.
[0045] More specifically, the theme determination unit 124 compares the current evaluation value of the instructor candidate with the threshold value (minimum standard value) of the degree of attainment stored in the skill DB 141, determines the degree of attainment of each of multiple types of basic skills as an instructor, and determines the degree of attainment of each of multiple types of skills (such as the content and expressiveness of speech) required for an instructor (whether each skill has reached the level of an instructor, and if not, to what extent, etc.), and based on experiences such as attributes and experiences, determines one or more appropriate themes for the training for instructor training from among one or more training themes stored in the skill DB 141. Note that the training theme may also be determined by an AI model or the like.
[0046] The degree of attainment is, for example, what percentage has been achieved with respect to the lower limit threshold value (predetermined minimum standard value of basic skills) that can be determined to have reached above the minimum line of basic skills. The degree of attainment can also be said to be an indicator showing how much the minimum line of basic skills as an instructor deviates from one's own score. As a result, when a candidate instructor takes instructor training necessary to polish the skills required to become an instructor for human resource development training, the candidate instructor can determine which training theme of instructor training to start with. Note that the theme determination unit 124 instructs the recommendation unit 125 to recommend measures necessary to increase the evaluation value of basic skills that have not reached the minimum standard value for candidate instructors whose current evaluation value is below the threshold of the attainment level of basic skills.
[0047] The recommendation unit 125 recommends (recommends) the recommendation information of instructor training corresponding to one or more training themes that the candidate instructor determined by the theme determination unit 124 should take first, to the candidate instructor. Specifically, based on one or more training themes that the candidate instructor determined by the theme determination unit 124 should take first, the recommendation unit 125 reads out the recommendation information of instructor training corresponding to the training theme from the skill DB 141, and outputs the recommendation information to the display control unit 126 together with the training theme name. Here, the recommendation information is a training theme (what kind of theme is the first theme and how to raise the level from that theme) of instructor training suitable for the candidate instructor to take first, generated based on one or more attributes (gender, age, occupation type, industry type, job position, etc.) of the candidate instructor and the current score of the candidate instructor read from the skill DB 141 by the test unit 122. It may also recommend the future training plan of instructor training pre-associated with the first training theme. Note that for candidate instructors whose current evaluation value is below the threshold of the attainment level of basic skills, the recommendation unit 125 recommends measures (training themes corresponding to the relevant ones, learning by a predetermined text, etc.) necessary to increase the evaluation value of basic skills that have not reached the minimum standard value among multiple types of basic skills (see FIG. 4). As a result, it is possible to find a way to aim for an instructor even for candidate instructors whose attainment level of basic skills is below the threshold. To increase the evaluation value of basic skills that have not reached the minimum reference value (such as the theme of relevant training and learning based on a prescribed text), the corresponding measures shall be retrieved from the measures stored in the skill DB141 in advance.
[0048] The display control unit 126 performs control to display the recommendation information output from the recommendation unit 125 on the screen of the instructor candidate terminal 20.
[0049] In addition, the display control unit 126 performs control to display, on the screen of the instructor candidate terminal 20 via the communication unit 109, two line graphs (refer to the radar chart in FIG. 4 for example) in which the current score and the ideal score of the instructor candidate output from the recommendation unit 125 are respectively plotted in a circular display area. In addition, the display control unit 126 superimposes two line graphs (refer to FIG. 4 for example) in which the current score of the instructor candidate obtained by the test unit 122 and the score of a predetermined population including the instructor candidate are plotted in a circular display area, and performs control to display the superimposed graphs on the screen of the instructor candidate terminal 20 via the communication unit 109.
[0050] Here, with reference to FIG. 4, the indicators for evaluating business basic capabilities will be described. The indicators for evaluating business basic capabilities are defined (categorized) into four skills, such as "Business knowledge", "Planning & Control", "Thinking", and "Communication", as shown in the graph in FIG. 4. Skill items are set for each of the four defined (categorized) skills. The skill item is one of the evaluation elements of each skill. For each skill, training (lectures) is set for each skill item.
[0051] For example, the skill items for measuring the business basic ability of skills such as "business knowledge" include current affairs, legal affairs, human resources, labor, finance, accounting, marketing, management, etc. Although not shown in the figure, the skill item of "legal affairs, human resources, labor" includes sub-items such as human resources, labor, and compliance.
[0052] The skill items for measuring the business basic ability of the skill of "planning & control" include purpose and goal, plan, business management, review & evaluation, improvement, etc. Although not shown in the figure, the skill item of "purpose and goal" includes the sub-item of purpose thinking. Also, the skill item of "plan" includes the sub-item of action plan formulation.
[0053] The skill items for measuring the business basic ability of the skill of "syncing" include numerical processing, utilization of thinking methods, information collection, problem setting, solution formulation, etc. Although not shown in the figure, the theme of "utilization of thinking methods" includes the sub-theme of element decomposition ability.
[0054] The skill items for measuring the business basic ability of the skill of "communication" include negotiation, document transmission, oral transmission, listening, business manners, etc. Although not shown in the figure, the skill item of "document transmission" includes the sub-item of slide creation ability.
[0055] Here, the method (way of categorizing) of categorizing the skills for evaluating business skills will be explained. Skills are systematically divided into four major categories, which are the necessary skills for growth in personnel training. In order for a person to achieve results, the planning ability and execution ability of "planning & control" are required. In order to improve this planning ability and execution ability, the way of thinking such as intention and judgment "syncing", the communication ability to build human relationships "communication", and the prerequisite knowledge "business knowledge" are simultaneously required. By diagnosing the business basic ability by dividing it into these four skills in this way, it becomes easier to see the characteristics of the skills possessed by the person being diagnosed.
[0056] Business fundamental skills are set in units of individual skill items or in units of courses set according to multiple themes. By taking training courses, the business skills of the trainees can be improved. When trainees take training courses, a business fundamental skills diagnostic test is conducted before, during, and after the courses.
[0057] Here, with reference to Fig. 5, the instructor training skill map will be described. Fig. 5 is a diagram showing an example of the instructor training skill map stored in the servers of Figs. 2 and 3.
[0058] The instructor training skill map shown in Fig. 5 is provided with items such as major items, medium items, minor items, description content, level 1, level 2, level 3, level 4, etc. Levels corresponding to the degree of achievement of each content are assigned to instructor candidates. For example, the first major item of the instructor training skill map is the item of the content of the training talk that the instructor candidate actually gave to the trainees (such as those who evaluate the content of the lecture). The medium item is about the current situation and the future regarding the content of the talk. The minor item is about the current situation of the content of the talk. The description content is the specific content of the talk. Level 1 means that the trainee cannot be envisioned, level 2 means that although the trainee is intended to be envisioned, it is ambiguous, level 3 means that the trainee can be envisioned but is not appropriate, and level 4 means that the trainee can be appropriately envisioned along the theme. Based on the instructor training skill map, the level of the instructor candidate is assigned for each item.
[0059] In addition to the content of the training talk, the major items include expressions, etc. In addition to the changes in the trainees, the medium items include overall design, detailed design, etc. In addition to the current situation, the minor items include the approach method according to the trainees' learning attitudes, the overall composition, the voices of the students, conclusions, reasons, details, the development of the talk, etc. In addition to the specific content of the talk, the description content includes training points, etc. In addition to not being able to envision the trainee, level 1 includes not understanding the perspective of examinees. For levels 2 and later, criteria are set to further examine whether the thinking of an instructor is possessed based on the content of level 1. That is, each item of the instructor training skill map is a check item for evaluating whether the instructor candidate can not only make the trainees understand the training content, but also design a training that enables the trainees to grasp their current situation and lead to changes in their future behavior.
[0060] Here, the operation of the server will be described with reference to FIGS. 6 and 7. FIG. 6 is a diagram showing a flowchart illustrating an operation for determining the appropriateness of a training theme for an instructor candidate in the server of FIGS. 2 and 3. FIG. 7 is a diagram showing an overview of the operation shown in the flowchart of FIG. 6.
[0061] As shown in FIG. 6, in the server 10, in step S11, the background information acquisition unit 121 acquires, as background information (see FIG. 7), information indicating at least a part of a plurality of types of attributes such as age and gender and a plurality of types of experiences such as work experience, industry experience, and learning experience for an instructor candidate in the case where instructor training is performed by having the instructor candidate take training on one or more training themes.
[0062] In step S12, in the server 10, the test unit 122 conducts a business basic ability diagnosis test on the instructor candidate. Specifically, the test unit 122 presents a test on the screen of a predetermined instructor candidate terminal 20 of a predetermined instructor candidate, determines the success or failure of the answer based on the correct answer corresponding to the question, assigns a score according to the determination result, and stores it in the skill DB 141.
[0063] In step S13, in the server 10, the current evaluation value acquisition unit 123 acquires, as the current evaluation value (see FIG. 7), the result of the business basic ability diagnosis test and the obtained current score for the instructor candidate. Specifically, the current evaluation value acquisition unit 123 reads the current score of a predetermined instructor candidate from the skill DB 141 and acquires it as the current evaluation value.
[0064] In step S14, on server 10, the theme determination unit 124 determines, based on the background information of the instructor candidate (information including at least one of age, gender, and experience) and the current evaluation value (for example, referring to the scores of each of the four business skills in FIG. 4 and the minimum score required as an instructor in FIG. 8, etc.), one or more appropriate themes for the first training to be received from among one or more training themes.
[0065] In step S15, on server 10, the recommendation unit 125 recommends (recommends) one or more training themes suitable for the instructor candidate, determined by the theme determination unit 124, to the instructor candidate. Specifically, the recommendation unit 125 outputs the training theme and its recommendation information to the instructor candidate terminal 20 of the instructor candidate through the display control unit 126 and displays it on the screen of the instructor candidate terminal 20.
[0066] According to the operation of server 10 in this way, the background information (personal attributes, experience, etc.) and the current score (current evaluation value) of the instructor candidate are obtained, and based on the obtained background information and current evaluation value, one or more appropriate themes for the first training to be received from among a plurality of themes are determined. Therefore, the instructor candidate can acquire the skills of an instructor suitable for himself / herself by selecting and taking the first training from the determined themes.
[0067] FIG. 8 is a diagram showing an example of a threshold table in which the minimum score (threshold) required as an instructor is set. In the skill DB 141 (refer to FIG. 3) of server 10, in addition to storing the test scores (current evaluation values) of each instructor candidate, the minimum score (threshold) required as an instructor is stored. For example, in the threshold table 81 shown in FIG. 8, assume that 11 is set as the minimum score for P&C, 14 is set as the minimum score for C, 14 is set as the minimum score for T, and 8 is set as the minimum score for BK.
[0068] Next, with reference to FIGS. 9 to 12, several cases [1-1], [1-2], [2-1], [2-1] will be described in which the server derives an optimal debut theme from the background information of the instructor candidate himself / herself and the scores of the business basic skills diagnostic test. First, the first case [1-1] will be described with reference to FIG. 9. FIG. 9 is a diagram showing data 82 of the first case [1-1] for determining the appropriateness of the training theme of the instructor candidate.
[0069] As shown in FIG. 9, in this first case [1-1], for two instructor candidates (Candidate A for instructor, Candidate B for instructor) with the same score in the business basic skills diagnostic test but different background information, different training themes are recommended respectively.
[0070] As shown in FIG. 9, both Candidate A for instructor and Candidate B for instructor meet the minimum required score as an instructor. Candidate A for instructor and Candidate B for instructor have the same results in each skill, the same age and gender in the business basic skills diagnostic test, but different industry experiences, job types and work experiences so far. Therefore, different training themes are recommended respectively.
[0071] Candidate A for instructor has experience in the IT industry, project management work experience and qualifications, and is judged to have the elements, knowledge required in the IT industry, and the ability to actively promote work. Therefore, "Project Management Series <Introduction>" which requires specialized knowledge and industry knowledge is recommended as the training theme. In addition, from the point of excellent task management and business management capabilities, "Task Decomposition Training" is recommended as the training theme.
[0072] Candidate B for the instructor position has experience in the personnel placement industry, knowledge of current recruitment situation, and experience in managing subordinates. Based on their previous work experience, "Career Design Training" is recommended as the training theme. Also, among the communication items, "Multitasking Training" which requires high listening scores and thus listening and logical thinking skills is recommended as the training theme.
[0073] Figure 10 is a diagram showing data 83 of the second case [1-2] for determining the appropriateness of the training theme for the candidate instructor.
[0074] As shown in Figure 10, in this second case [1-2], for two candidate instructors (Candidate C for the instructor and Candidate D for the instructor) with the same scores in the business basic skills diagnostic test but different background information, different training themes are recommended respectively.
[0075] As shown in Figure 10, both Candidate C for the instructor and Candidate D for the instructor meet the minimum required scores to be an instructor. Candidate C for the instructor and Candidate D for the instructor have the same results in each skill, the same gender of the same generation in the business basic skills diagnostic test, but different previous experience industries, job types and work experience. Therefore, different training themes are recommended for each of them.
[0076] Candidate C for the instructor has a high communication score and is good at interpersonal skills. Since they have experience in the BtoC industry and some similar work experience, "Handling Claim Calls" is recommended as the training theme. In addition, due to their high negotiation ability, "Negotiation Skills Training" is recommended as the training theme.
[0077] Candidate D for the instructor has a high communication score and is good at interpersonal skills, similar to Candidate C for the instructor. On the other hand, Candidate D for the instructor has experience in sales and sales operations, and has experience and communication skills in business operations. Therefore, "Basic Sales Operations" is recommended as the training theme. In addition, since the ability in business operations that requires communication is high, "Questioning Skills Training" is recommended as the training theme.
[0078] Figure 11 is a diagram showing the data 84 of the third case [2-1] for determining the appropriateness of the training theme for the instructor candidate.
[0079] As shown in Figure 11, in this third case [2-1], the background information is the same, but different training themes are recommended for two instructor candidates (Candidate E for the instructor, Candidate F for the instructor) with different scores in the business basic skills diagnostic test. This is an example of new employees.
[0080] As shown in Figure 11, both Candidate E and Candidate F for the instructor meet the minimum required score as an instructor. Candidate E and Candidate F for the instructor are both new employees within one year after joining the company, so the background information is the same, but the scores in the business basic skills diagnostic test are different for each item. Therefore, different training themes are recommended according to the scores.
[0081] Since Candidate E for the instructor has a high score in communication, "Greeting Training" is recommended as the training theme. In addition, Candidate E for the instructor is actually bright and straightforward in personality.
[0082] Candidate F for the instructor has a relatively high score in the sinking item, and also has a high score in the manner item in the communication category. Therefore, "Manner Training" is recommended as the training theme. Figure 12 is a diagram showing the data 85 of the fourth case [2-2] for determining the appropriateness of the training theme for the instructor candidate.
[0083] As shown in Fig. 12, in this fourth case [2-2], the background information is the same, but for two candidate lecturers (Candidate Lecturer G and Candidate Lecturer H) with different scores in the Business Basic Competency Diagnostic Test, different training themes are recommended for mid-level employees respectively.
[0084] As shown in Fig. 12, both of the two candidates, Candidate Lecturer G and Candidate Lecturer H, meet the minimum required score to be a lecturer. Both Candidate Lecturer G and Candidate Lecturer F are in the same industry, have the same number of years of work experience as a working professional, and both hold leadership positions. The background information is the same, but their scores in the Business Basic Competency Diagnostic Test are different in each item. Therefore, different training themes are recommended according to their scores and work experience respectively.
[0085] Due to Candidate Lecturer G's high score in communication and his previous work experience, "coaching training" is recommended as the training theme.
[0086] Due to Candidate Lecturer H's high scores in sinking and business knowledge and his previous work experience, "training on how to set indicators" is recommended as the training theme.
[0087] As described above, according to the server of this embodiment, based on the score of the result of the Business Basic Competency Diagnostic Test and the personal background information (work experience, age, gender, learning experience, etc.), the optimal lecturer debut theme can be derived, so that when a candidate lecturer takes a lecturer training course, the candidate lecturer can select a debut theme suitable for himself / herself.
[0088] In addition, it is determined whether the candidate has the basic skills to be a lecturer based on the score of the Business Basic Competency Diagnostic Test, and the optimal training debut theme for that person is presented. For example, if the scores of numerical processing and oral communication are high, it is determined that the candidate is likely to be suitable as a lecturer and this is presented to the candidate lecturer. Also, if the score of finance / accounting is high, it is determined that the candidate is likely to be suitable for finance training and this is presented to the candidate lecturer.
[0089] For the business basic skills diagnostic test, it is assumed that the regular test will be taken, and no special questions or judgment methods for instructors will be used. The test questions and result forms will be the same as usual. However, since the training debut theme is determined considering personal attributes and experiences for this evaluation, it is possible to select a training debut theme suitable for oneself that reflects the viewpoints and ways of thinking of the instructor candidates.
[0090] As described above, an embodiment of the present invention has been explained. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.
[0091] For example, the hardware configuration shown in FIG. 2 is merely an example for achieving the object of the present invention and is not particularly limited.
[0092] Also, the functional block diagram of the server 10 shown in FIG. 3 is merely an example and is not particularly limited. That is, it is sufficient if the information processing apparatus is equipped with a function capable of executing the above-described series of processes as a whole, and the functional blocks and databases used by the information processing apparatus to realize this function are not particularly limited to the example of FIG. 3.
[0093] Also, although an example of arranging the functional blocks and databases in one server 10 has been described, the arrangement location is not limited to FIG. 3, and they may be distributed and arranged in a plurality of information processing apparatuses or arbitrarily. Also, one functional block and database may be configured by hardware alone, provided in separate hardware, configured by software alone, or configured by a combination thereof.
[0094] When the processing of each functional block is executed by software, the program constituting the software is read into a computer such as the CPU of the information processing apparatus from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Further, the computer may be implemented in a general-purpose smartphone, personal computer, or the like, in addition to an information processing apparatus such as a server that can execute various functions by loading various programs.
[0095] A recording medium containing such a program is not only composed of a removable medium distributed separately from the apparatus main body to provide the program to each attendee, but also composed of a recording medium or the like provided to each attendee in a state pre-installed in the apparatus main body.
[0096] Note that, in this specification, the step of describing the program recorded on the recording medium includes not only the processes performed in chronological order according to the order, but also the processes that are not necessarily processed in chronological order, but are executed in parallel or individually.
[0097] Also, in this specification, the term "system" means an overall apparatus composed of a plurality of devices, a plurality of means, or the like.
[0098] For example, in the above-described embodiment, the background information acquisition unit 121 acquired, as background information, information indicating the contents of a plurality of types of experiences such as personal attributes such as age and gender and business experience, industry of experience, and learning experience, regarding a lecturer candidate for the personnel training in the case where training for improving business basic skills is performed by taking courses on one or more themes. However, this is only an example, and it is sufficient to acquire, as background information, information indicating at least a part of the contents of a plurality of types of attributes and a plurality of types of experiences regarding a lecturer candidate for the personnel training in the case where predetermined personnel training is performed by taking courses on one or more themes.
[0099] In the above-described embodiment, the current evaluation value acquisition unit 123 acquired the current score of the business basic skills diagnostic test as the current evaluation value for the lecturer candidate. However, this is only an example, and it is sufficient to acquire the current evaluation value of the ability related to business as the current evaluation value for the target person.
[0100] In the above embodiment, the theme determination unit 124 determines, based on the age, gender, industry experience, business experience, learning experience, and current score of the business basic ability diagnosis test of the instructor candidate, one or more appropriate themes for the first training from among one or more training themes. However, other than this, it is also possible to determine one or more appropriate themes for the first training from among one or more themes based on the background information and current evaluation value of the instructor candidate.
[0101] In the above embodiment, other than this example may also be possible. For example, in addition to companies, it may be a group or community, and an organization is sufficient. In addition to employees, for example, it may be employees, members of an office, police officers, etc., and a constituent member is sufficient. Also, as information indicating business basic ability, a score obtained by performing a test for each skill item of each business skill and normalizing it was acquired. However, other than this, for example, the score of the test itself may be acquired, as long as it is information indicating business basic ability.
[0102] In the above embodiment, training for improving business basic ability and the like were described as an example of a human resource development service. However, other than this may also be possible, as long as it is a predetermined human resource development.
[0103] In summary, the information processing apparatus to which the present invention is applied may have the following configuration and can take various embodiments. That is, the information processing apparatus (for example, the server 10 in FIG. 3 etc.) to which the present invention is applied Background information acquisition means (for example, the background information acquisition unit 121 in FIG. 3 etc.) that acquires, as background information, information indicating at least a part of the contents of a plurality of types of attributes (for example, age, gender, etc.) and a plurality of types of experiences (for example, business experience, industry experience, learning experience, etc.) regarding an instructor candidate for the human resource development when a predetermined human resource development (training for improving business basic ability etc.) is performed by taking one or more themes. For the said instructor candidate, current evaluation value acquisition means (e.g., the current evaluation value acquisition unit 123 in FIG. 3, etc.) that acquires the current evaluation value of the ability related to business as the current evaluation value (e.g., the current score of the result of a business ability diagnosis test, etc.) Theme determination means (e.g., the theme determination unit 124 in FIG. 3, etc.) that determines one or more appropriate themes from among the said one or more themes as the theme of the training to be received first based on the background information and the current evaluation value of the instructor candidate is provided. Thereby, when an instructor candidate (e.g., an instructor candidate person, etc.) receives instructor training necessary for polishing the skills required to become an instructor for human resource development training, it is possible to determine which instructor training the instructor candidate should start with. Therefore, it is possible to select a training theme suitable for the instructor candidate from among many training themes and receive the training.
[0104] In the said information processing apparatus (e.g., the server 10 in FIG. 3, etc.), The said theme determination means (e.g., the theme determination unit 124 in FIG. 3, etc.) determines the degree of attainment of each of a plurality of types of basic skills (e.g., numerical processing, oral communication, finance / accounting, etc.) as an instructor based on the current evaluation value of the instructor candidate (e.g., an instructor candidate person, etc.) (e.g., what percentage of the lower limit threshold value (predetermined minimum value of the basic skill) that can be judged to have reached above the minimum line of the basic skill, etc. (the degree of deviation from the minimum score of the basic skill)), and based on the degree of attainment of each of the said plurality of types of basic skills (e.g., skills required for an instructor (content of speech and expressiveness, etc.)) (what level is the level as an instructor), and the said background information (e.g., personal attributes, experience, etc.), determines one or more appropriate themes from among the said one or more themes as the theme of the training (for instructor training) to be received first. Thereby, an instructor candidate person can determine which level of training theme's instructor training the instructor candidate person should start with when taking instructor training necessary for polishing the skills required to become an instructor for human resource development training.
[0105] In the said information processing apparatus (e.g., the server 10 in FIG. 3, etc.), The evaluation value of the business-related capabilities (e.g., the current score of the business ability diagnostic test results, etc.) is the values of a plurality of evaluation elements (e.g., "business knowledge", "planning & control", "syncing", "communication", etc. in Figure 4) for evaluating the plurality of types of basic skills. Thereby, by using the tests cultivated in the human resource development training, it is possible to recommend a training theme for lecturer training suitable for each lecturer candidate, so that the lecturer candidate can take training as a lecturer from among the training themes suitable for himself / herself.
[0106] The above information processing device (e.g., the server 10 in Figure 3, etc.) For lecturer candidates whose proficiency level of the basic skills falls below the threshold value, among the plurality of types of basic skills, a recommendation means (e.g., the recommendation unit 125 in Figure 3, etc.) for recommending measures (such as the theme of the corresponding training and learning by a predetermined text, etc.) necessary to increase the evaluation value of the basic skills that have not reached the threshold value. is further provided. Thereby, it is possible to find a way for lecturer candidates whose proficiency level of the basic skills falls below the threshold value to aim to become lecturers.
[0107] In an information processing method executed by an information processing device (e.g., the server 10 in Figure 3, etc.), A background information acquisition step of acquiring, as background information, information indicating at least some of the contents of a plurality of types of attributes (e.g., age, gender, etc.) and a plurality of types of experiences (e.g., work experience, industry experience, learning experience, etc.) for lecturer candidates in the case where predetermined human resource development is performed by taking lectures on one or more themes; A current evaluation value acquisition step of acquiring, as the current evaluation value, the current evaluation value of the business-related capabilities for the lecturer candidate; A theme determination step of determining one or more themes suitable as the theme of the training to be received first from among the one or more themes based on the background information and the current evaluation value of the lecturer candidate; is included. As a result, when a candidate instructor undergoes instructor training necessary for honing the skills required to become an instructor for personnel training, the candidate instructor can determine which instructor training to start with. Therefore, the candidate instructor can select a training theme suitable for themselves from among many training themes and receive training.
[0108] For a computer, a background information acquisition step of acquiring, as background information, information indicating at least some of a plurality of types of attributes (for example, age, gender, etc.) and a plurality of types of experiences (for example, work experience, industry of experience, learning experience, etc.) regarding a candidate instructor in the case where predetermined personnel training is provided by taking courses in one or more themes; a current evaluation value acquisition step of acquiring, as a current evaluation value, a current evaluation value of the ability related to business for the candidate instructor (for example, the current score of the result of a business ability diagnosis test, etc.); a theme determination step of determining one or more appropriate themes as the theme of the training to be received first from among the one or more themes based on the background information and the current evaluation value of the candidate instructor; Execute control processing including. As a result, when a candidate instructor undergoes instructor training necessary for honing the skills required to become an instructor for personnel training, the candidate instructor can determine which instructor training to start with. Therefore, the candidate instructor can select a training theme suitable for themselves from among many training themes and receive training.
Explanation of Signs
[0109] 1... Information processing system, 10... Server, 20, 20-1, 20-n... Lecturer candidate terminals, 101... CPU, 102... ROM, 103... RAM, 104... Bus, 105... Input / output interface, 106... Output unit, 107... Input unit, 108... Storage unit, 109... Communication unit, 110... Drive, 111... Removable media, 121... Background information acquisition unit, 122... Test unit, 123... Current evaluation value acquisition unit, 124... Theme determination unit, 125... Recommendation unit, 126... Display control unit, 141... Skill DB, NW... Network
Claims
1. background information acquisition means for acquiring, as background information, information indicating at least some of the contents of a plurality of types of attributes and a plurality of types of experiences of a lecturer candidate for a predetermined human resource development program that involves taking courses on one or more themes; a current evaluation value acquisition means for acquiring a current evaluation value of the business ability of the instructor candidate; a population extraction means for extracting a population of a plurality of other instructor candidates who have the same conditions as the instructor candidate based on the background information of the instructor candidate; a comparison means for comparing the current evaluation value of the instructor candidate with the evaluation value of the population; a theme determining means for determining a relative position of the instructor candidate within the population based on the result of the comparison, and determining one or more themes appropriate as the theme for the first training session from among the one or more themes according to the relative position; An information processing device comprising:
2. the theme determination means determines the degree of attainment of each of a plurality of types of basic skills as an instructor based on the relative position and the current evaluation value of the instructor candidate, and determines one or more themes that are appropriate as the theme of the first training to be taken based on the degree of attainment of each of the plurality of types of basic skills and the background information; The information processing device according to claim 1 .
3. The current evaluation value of the business-related ability is a value of a plurality of evaluation elements for evaluating the plurality of types of basic skills. The information processing device according to claim 2 .
4. a recommendation means for recommending to an instructor candidate whose attainment level of the basic skills is below a threshold a measure required to raise an evaluation value of the basic skills that do not reach the threshold among the plurality of types of basic skills; The information processing device according to claim 2 , further comprising:
5. An information processing method executed by an information processing device, a background information acquisition step of acquiring, as background information, information indicating at least some of the contents of a plurality of types of attributes and a plurality of types of experiences of a lecturer candidate for a predetermined human resource development program that involves taking courses on one or more themes; a current evaluation value acquisition step of acquiring a current evaluation value of the business ability of the instructor candidate as a current evaluation value; a population extraction step of extracting a population of multiple other instructor candidates who have the same conditions as the instructor candidate based on the background information of the instructor candidate; a comparison step of comparing the current evaluation value of the instructor candidate with the evaluation value of the population; a theme determination step of identifying the relative position of the instructor candidate within the population based on the result of the comparison, and determining one or more themes appropriate as the theme for the first training session from among the one or more themes according to the relative position; An information processing method including:
6. On the computer, a background information acquisition step of acquiring, as background information, information indicating at least some of the contents of a plurality of types of attributes and a plurality of types of experiences of a lecturer candidate for a predetermined human resource development program that involves taking courses on one or more themes; a current evaluation value acquisition step of acquiring a current evaluation value of the business ability of the instructor candidate as a current evaluation value; a population extraction step of extracting a population of multiple other instructor candidates who have the same conditions as the instructor candidate based on the background information of the instructor candidate; a comparison step of comparing the current evaluation value of the instructor candidate with the evaluation value of the population; a theme determination step of identifying the relative position of the instructor candidate within the population based on the result of the comparison, and determining one or more themes appropriate as the theme for the first training session from among the one or more themes according to the relative position; A program that executes control processing including: