Information processing device, information processing method, and program
JP2025120960A5Pending Publication Date: 2026-06-08HELPFEEL INC
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- HELPFEEL INC
- Filing Date
- 2025-06-11
- Publication Date
- 2026-06-08
AI Technical Summary
Technical Problem
Conventional FAQ search services and chatbots often fail to guide users to the desired target sentence or answer effectively, leading to numerous irrelevant results or incorrect responses.
Method used
An information processing device and method that utilizes a navigation sentence dictionary and a chatbot to present navigation and guidance sentence candidates, enabling users to reach desired target sentences through a chat interface by extracting relevant FAQs and answers using intent prediction and machine learning.
Benefits of technology
Users can easily access appropriate answers through a chat interface, overcoming the limitations of conventional systems by providing precise and relevant information while reducing the burden of sifting through numerous search results.
✦ Generated by Eureka AI based on patent content.
Smart Images
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Abstract
To allow a user to easily find a desired target text, or the like, through a chat and obtain an appropriate answer based on the target text, or the like.SOLUTION: A question sentence candidate extraction unit 103 extracts one or more question sentence candidates including, in at least a part thereof, a keyword accepted by a keyword or the like acceptance unit 102. A question sentence candidate presentation unit 104 presents the extracted one or more question sentence candidates to a user. A related text or the like presentation unit 106 extracts, from a question sentence dictionary DB 181, a target text or the like associated with one selected from among the one or more question sentence candidates, and presents the extracted target text or the like to the user. A chat type UI control unit 109 controls transfer of information between the keyword or the like acceptance unit 102 to the related text or the like presentation unit 106 and a chatbot, thereby causing the chatbot to generate an answer based on the related text or the like to be presented, to a text input by the user.SELECTED DRAWING: Figure 8
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