Information processor

Abstract

To provide an information processor capable of reducing the burden.SOLUTION: A cleaning system, which is an information processor, includes a POS terminal operated by a cleaning shop clerk and a customer display terminal, which is a customer-facing monitor displaying information to customers. The POS terminal displays explanatory information about the cleaning items and also displays a customer display button 33. Furthermore, the customer display terminal displays explanatory information based on the clerk's operation of the customer display button 33.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present invention relates to an information processing device. [Background technology]

[0002] 2. Description of the Related Art Conventionally, a POS terminal (POS register) that is an information processing device is known, for example, as described in Patent Document 1 below.

[0003] This conventional POS terminal is installed in a dry cleaning shop and operated by a store clerk, and is equipped with, for example, a control unit, a memory unit, a touch panel unit which serves as an input unit and display unit, a printing unit, and a reading unit (photographing unit).

[0004] When accepting (receiving) laundry items from customers who visit the store, the dry cleaning store clerk (operator) operates the POS terminal appropriately to carry out the required reception and accounting procedures for each customer who visits the store. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Publication No. 2023-109357 Summary of the Invention [Problem to be solved by the invention]

[0006] However, the reception work performed by dry cleaning store clerks requires not only knowledge of cash register operation, but also knowledge of the clothing to be cleaned and value-added services for them (processing methods, etc.). Therefore, it is difficult for clerks to correctly understand and remember such diverse knowledge, and this can be a heavy burden.

[0007] An object of the present invention is to provide an information processing device that can reduce the burden. [Means for solving the problem]

[0008] An information processing device according to an embodiment of the present invention comprises a staff terminal operated by a dry cleaning store staff member and a customer terminal that displays information to customers, and at least one of the staff terminal and the customer terminal displays explanatory information regarding the cleaning items.

[0009] In addition, an information processing device according to an embodiment of the present invention includes a staff terminal operated by a dry cleaning store staff member and a customer terminal that displays information to customers, wherein the staff terminal displays explanatory information regarding the cleaning items, and the customer terminal displays the explanatory information based on the operation of the staff terminal by the staff member.

[0010] Furthermore, the information processing device according to an embodiment of the present invention includes a staff terminal operated by a dry cleaning store staff member and a customer terminal that displays information to customers, wherein the staff terminal displays explanatory information regarding the cleaning items and also displays a customer display button, and the customer terminal displays the explanatory information based on the operation of the customer display button by the staff member. [Effects of the Invention]

[0011] According to the embodiment of the present invention, it is possible to reduce the burden. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a schematic configuration diagram of a cleaning system that is an information processing apparatus according to an embodiment of the present invention; [Figure 2] 10 is a diagram showing explanatory information (example images) stored (registered) in a POS terminal of the cleaning system. FIG. [Figure 3] FIG. 10 is a diagram showing a screen (product input screen: in explanation-off mode) displayed on the POS terminal. [Figure 4] FIG. 10 is a diagram showing a screen (product input screen: in explanation-on mode) displayed on the POS terminal. [Figure 5]FIG. 10 is a diagram showing a screen (product description screen) displayed on the POS terminal. [Figure 6] FIG. 10 is a diagram showing a screen (product description screen: being displayed to a customer) displayed on the POS terminal. [Figure 7] FIG. 2 is a diagram showing a screen (product description screen) displayed on a customer display terminal of the cleaning system. [Figure 8] FIG. 10 is a diagram showing a screen (product description screen including a product selection screen) displayed on the POS terminal. [Figure 9] FIG. 10 is a diagram showing a screen (item input screen) displayed on the POS terminal. DETAILED DESCRIPTION OF THE INVENTION

[0013] An embodiment of the present invention will be described with reference to FIGS.

[0014] In FIG. 1, reference numeral 1 denotes a cleaning system that is an information processing device. This cleaning system 1 is an information processing system for supporting cleaning work, and is installed and used in, for example, a store such as a dry cleaning shop.

[0015] As shown in Figure 1, the cleaning system 1 includes a POS terminal (POS register) 2, which is a staff terminal operated (used) by the dry cleaning store staff (operators), and a customer display terminal (customer-facing monitor) 3, which is a customer terminal that displays information to customers who visit the dry cleaning store and leave their laundry items (checked items) before cleaning.

[0016] A customer display terminal (hereinafter sometimes simply referred to as "display terminal") 3 serving as a customer display unit is connected to the store's POS terminal 2 and is appropriately controlled by this POS terminal 2. It is preferable that this display terminal (display device) 3 is provided integrally on the back side of the POS terminal 2, but this is not limiting and it may be configured as a separate unit from the POS terminal 2, for example.

[0017] The POS terminal 2 is a POS register for receiving cleaning orders from customers visiting a store, such as a dry cleaner, and for making payments for the items they have left to be cleaned.The POS terminal 2 is equipped with a control unit 6 which is an information processing unit, a memory unit 7 which stores (registers) various information, a touch panel unit 8 which is an input unit and display unit that the store clerk touches to perform input operations, a printing unit 9 which prints (outputs) various printed materials (such as slips), and a reading unit 10 which reads information such as barcodes.

[0018] Furthermore, the control unit 6 appropriately controls at least the touch panel unit 8, the printing unit 9, and the display terminal 3 based on various information stored in the storage unit 7.

[0019] At least one of the POS terminal 2 and the display terminal 3, which display various information, i.e., for example, both, displays previously registered explanatory information (such as auxiliary explanatory information to assist the store clerk) regarding the laundry items when they are received (left) from the customer, based on the control of the control unit 6.

[0020] The explanatory information regarding the cleaning product includes, for example, at least a service explanatory image that is information about value-added services (processing methods, etc.) for the cleaning product, and a product explanation image that is information about the cleaning product (product) itself, such as clothing.

[0021] Value-added services that can be added to cleaning include, for example, "water-repellent processing," "crease processing," "sweat-wicking processing," "flame-retardant processing," "fluffy processing," "photocatalytic processing," "antibacterial processing," "stain removal," "glue-free," and "strong glue," and there are various processing methods for cleaned items.

[0022] FIG. 2 shows a service description image (image information) of the description information registered in the storage unit 7 of the POS terminal 2, that is, a service description image for a value-added service, "water repellent finish," for example.

[0023] Specifically, the information shown in Figure 2(a) ("Image 1") is a service explanation image outlining the "water-repellent treatment." The information shown in Figure 2(b) ("Image 2") is a service explanation image about the effects of the "water-repellent treatment." The information shown in Figure 2(c) ("Image 3") is a service explanation image about how to store the "water-repellent treatment" (internal image).

[0024] That is, the service explanation image constituting the explanation information for explaining the outline of the "water repellent treatment" is made up of three images shown in FIGS. 2(a) to 2(c).

[0025] Of these three pieces of image information, "Images 1 to 3," "Images 1 and 2" are information that is displayed on both the POS terminal 2 and the display terminal 3. On the other hand, "Image 3" is an internal image for the store clerk, and is therefore information that is displayed on the POS terminal 2 but not on the display terminal 3 (an image that only the store clerk can see).

[0026] In this way, the registered explanatory information (hereinafter sometimes simply referred to as "explanatory information") registered in the POS terminal 2 includes information that is displayed on both the POS terminal 2 and the display terminal 3, and information that is displayed on the POS terminal 2 but not on the display terminal 3.

[0027] Although Figure 2 shows explanatory information about "water-repellent processing," explanatory information consisting of multiple images, etc., to explain the outline of other processing methods and cleaning products themselves is also pre-registered in the POS terminal 2.

[0028] Next, FIG. 3 is a diagram showing a product input screen displayed on the touch panel unit 8 of the POS terminal 2. As shown in FIG.

[0029] The product input screen shown in Figure 3 has a customer information display section 11 that displays customer information about the customer, a CS information display section 12 that displays customer-related information (CS information) related to the customer, and a transaction information display section 13 that displays transaction information for cleaning items.

[0030] In addition, the product input screen shown in Figure 3 has a product display section 14 that displays multiple selection buttons 16 for selecting cleaning items (products), etc., and a color and pattern processing display section 15 that displays multiple selection buttons 17 for selecting value-added services for cleaning items, etc.

[0031] Among the multiple selection buttons 16, 17 on this product input screen, the selection buttons 16a, 17a with a predetermined symbol (for example, "?") in the upper left corner are registered in advance with explanatory images (explanatory information) of the product or value-added service that is the selection indicated by the button. For example, the selection button 17 for "water repellent finish" is registered in advance with explanatory service images consisting of the three images shown in Figures 2(a) to 2(c).

[0032] Furthermore, as shown in FIG. 3, the product display section 14 of this product input screen displays a switch button ("Product Description" button) 21 for switching between an explanation on mode in which explanatory information (product description image, service explanation image) corresponding to the selection button 16, 17 on the screen is displayed when the store clerk touches the selection button 16, 17, and an explanation off mode in which explanatory information (product description image, service explanation image) corresponding to the selection button 16, 17 on the screen is not displayed even when the store clerk touches the selection button 16, 17.

[0033] That is, when receiving cleaning items from a customer (when receiving a cleaning order), a mode switching button 21 for selectively switching between explanation-on mode and explanation-off mode is displayed on the product input screen for inputting (registering) the cleaning items (products) related to the reception, and the mode is switched by the clerk operating this switching button 21. That is, the control unit 6 of the POS terminal 2 selectively switches between explanation-on mode and explanation-off mode based on the clerk's operation of the switching button 21.

[0034] The product input screen shown in FIG. 3 is a screen in the explanation-off mode, which is normal, and when the store clerk touches the selection buttons 16 and 17 on the screen, the corresponding product or value-added service is input.

[0035] On the other hand, when a store clerk touches the switch button 21 on the product input screen shown in FIG. 3, the mode switches as shown in FIG. 4, and the product input screen in explanation on mode is displayed on the touch panel unit 8 of the POS terminal 2.

[0036] On the product input screen in such explanation-on mode, the selection buttons 16a, 17a with symbols for which explanation information is registered and the selection buttons 16b, 17b without symbols for which explanation information is not registered are displayed in different display modes.

[0037] That is, for example, the selection buttons 16a and 17a with symbols are displayed in the same manner as normal and are in a touchable state (a state in which input operations can be performed), whereas the selection buttons 16b and 17b without symbols (the selection buttons with diagonal lines in FIG. 4) are displayed lighter than normal and are in a state in which touch operations cannot be performed (a state in which input operations cannot be performed). Note that only the selection buttons 16a and 17a with symbols may be highlighted by changing, for example, the color or size.

[0038] Then, when a store clerk touches, for example, the selection button 17a for "water-repellent treatment" out of the selection buttons 16a and 17a on the product input screen shown in FIG. 4, a product explanation screen including service explanation images (the three images shown in FIGS. 2(a) to (c)) of explanatory information about the "water-repellent treatment" is displayed on the touch panel section 8 of the POS terminal 2, as shown in FIG. 5.

[0039] The product description screen (water-repellent treatment explanation screen) shown in Figure 5 has a reduced image display section 31 that reduces the three images shown in Figures 2(a) to (c) and displays them as image selection buttons along with part of the image file name.

[0040] Then, when the store clerk selects one of the three reduced images (image selection buttons) displayed on the reduced image display section 31 and touches it, that image (for example, "Image 1" shown in Figure 2(a)) is displayed large at the top.

[0041] In this state, when the store clerk touches the customer display button ("Display to customer" button) 33 on the product explanation screen shown in Figure 5, the image currently being displayed large on the touch panel section 8 of the POS terminal 2 (for example, "Image 1" shown in Figure 2(a)) is also displayed in the same way on the customer display terminal 3, allowing the customer to see the same image (explanatory information) as the store clerk (see Figure 7).

[0042] At this time, as shown in Figure 6, a customer display indication ("displaying" indication) 35 indicating that the image is currently being displayed on the customer display terminal 3 is displayed superimposed on the image, thereby enabling the store clerk to know which image is currently being displayed to the customer.

[0043] In this way, both the store clerk and the customer can sequentially view "Images 1 and 2," which are service explanation images with the same explanatory information about "water-repellent processing" (however, "Image 3" is registered as an internal image and is therefore not displayed on display terminal 3), so the store clerk can easily provide a correct and easy-to-understand explanation about "water-repellent processing" to the customer.

[0044] After this explanation, when the store clerk touches the product input button 34 on the product description screen, "water repellent treatment" is automatically input as a value-added service for the "coat" to be cleaned.

[0045] However, there are cases where explanatory information such as a service explanatory image is assigned to a plurality of value-added services (products).

[0046] Here, for example, the images shown in Figures 2(a) to (c) are assigned to value-added services that include the word "water repellent." If there are other value-added services that include the word "water repellent," such as "water repellent leather," "water repellent kimono," and "water repellent bag," the product selection screen will be displayed overlapping the product description screen, as shown in Figure 8.

[0047] On the product selection screen shown in Fig. 8, if the store clerk selects "water repellent finish" and touches the confirm button 41, "water repellent finish" is input. If neither of these options is selected, the cancel button 42 can be operated.

[0048] When the "water repellent finish" is input in response to the operation of the store clerk as described above, the product input screen shown in FIG.

[0049] After this, if the number of items deposited is one and the item is only a "coat," the clerk processes the transaction and then uses the printing unit 9 to issue a receipt.

[0050] The cleaning system 1 described above is equipped with a POS terminal 2 operated by a dry cleaning store clerk and a customer display terminal 3 that displays information to customers who visit the store. The touch panel unit 8 of the POS terminal 2 displays explanatory information about the cleaning items on the product description screen and also displays the customer display button 33, while the customer display terminal 3 similarly displays the explanatory information being displayed on the touch panel unit 8 based on the clerk's operation of the customer display button 33 on the product description screen. Therefore, the clerk performing reception duties (the receptionist or other operator) can easily explain value-added services and clothing to customers by using the explanatory information displayed on the touch panel unit 8 of the POS terminal 2, thereby reducing the burden on the clerk who operates it.

[0051] Furthermore, the control unit 6 of the POS terminal 2 displays a switch button 21 on the touch panel unit 8 for selectively switching between explanation-on mode and explanation-off mode, and switches between explanation-on mode and explanation-off mode based on the store clerk's operation of the switch button 21, so that the store clerk can easily switch modes simply by operating the switch button 21, further reducing the burden on the store clerk.

[0052] In the above embodiment, the explanatory information such as explanatory images registered in the memory unit of a clerk terminal such as a POS terminal is described as including information that is displayed on both the clerk terminal (clerk device) and the customer terminal (customer device), and information that is displayed on the clerk terminal but not on the customer terminal, but it may also consist of only information that is displayed on both the clerk terminal and the customer terminal, for example.

[0053] In addition, the information processing device may be configured to further include a management server that can communicate with, for example, a store clerk terminal (POS terminal) via a network, in which case explanatory information about the cleaning items (explanatory information about value-added services, clothing to be cleaned, etc.) may be registered in the server's memory unit.

[0054] Furthermore, the customer terminal is not limited to a customer display terminal, but may be, for example, a customer touch panel terminal that is an input unit and display unit that allows the customer to perform input operations by touching the screen. For example, the customer may operate the touch panel terminal to learn the details of the value-added service. [Explanation of symbols]

[0055] 1. Cleaning system as an information processing device 2. POS terminals used by store staff 3 Customer display terminal (display terminal) which is a customer terminal 16,17 Selection button 21 Switch button 33 Customer display button

Claims

1. A terminal for a clerk operated by a clerk of the dry cleaning store; a customer terminal that displays information to customers; At least one of the clerk terminal and the customer terminal displays explanatory information about the cleaning items.

1. An information processing device comprising:

2. A terminal for a clerk operated by a clerk of the dry cleaning store; a customer terminal that displays information to customers; the store clerk terminal displays explanatory information about the cleaning item; The customer terminal displays the explanatory information based on an operation of the store clerk terminal by the store clerk.

1. An information processing device comprising:

3. A terminal for a clerk operated by a clerk of the dry cleaning store; a customer terminal that displays information to customers; the clerk terminal displays explanatory information about the cleaning items and a customer display button; The customer terminal displays the explanatory information based on the operation of the customer display button by the store clerk.

1. An information processing device comprising:

4. The store clerk terminal displays a switching button for switching between an explanation-on mode in which explanatory information corresponding to a selection button is displayed when the store clerk operates the selection button, and an explanation-off mode in which the explanatory information corresponding to the selection button is not displayed even when the store clerk operates the selection button.

4. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

5. The description information is Information displayed on both the store clerk terminal and the customer terminal; and information that is displayed on the store clerk terminal but not on the customer terminal.

4. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

6. The description information includes information about value-added services for cleaning products.

4. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

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