Care management support method, information processing apparatus, system, and program

Abstract

To improve a technology related to nursing care support.SOLUTION: A care management support method to be executed by an information processing apparatus includes: acquiring a schedule relating to a plan of care for a person requiring nursing care for whom a predetermined level of nursing care is set; determining whether to present a suggestion relating to care management based on both a reference time included in information relating to the predetermined level of nursing care and a total time included in the schedule of the plan; and when it is determined that the suggestion is to be presented, presents the suggestion.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present disclosure relates to a care management support method, an information processing device, a system, and a program. [Background technology]

[0002] Technologies related to care support have been known for some time. For example, Patent Document 1 discloses a visit planning device that minimizes the impact of changes to the schedule of a care visit to a target person, even when such changes are necessary, and enables more efficient visits. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2014-149574 Summary of the Invention [Problem to be solved by the invention]

[0004] The technology in Patent Document 1 is related to improving efficiency by changing the schedule of care visits, but it does not particularly consider improving the overall care management cycle, including the care schedule. In other words, there is room for improvement in technology related to care support.

[0005] The purpose of the present disclosure, made in consideration of the above circumstances, is to improve technology related to care support. [Means for solving the problem]

[0006] A care management support method according to an embodiment of the present disclosure is a care management support method executed by an information processing device, Obtaining a schedule regarding a care plan for a care recipient for whom a predetermined care level has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; and presenting the suggestion when it is determined that the suggestion should be presented.

[0007] An information processing device according to an embodiment of the present disclosure is an information processing device including a control unit, The control unit Obtaining a schedule of care plans for a care recipient for whom a predetermined level of care has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; When it is determined that the suggestion should be presented, the suggestion is presented.

[0008] Furthermore, a program according to an embodiment of the present disclosure is provided for a computer to: Obtaining a schedule regarding a care plan for a care recipient for whom a predetermined care level has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; If it is determined that the suggestion should be presented, the suggestion is presented. [Effects of the Invention]

[0009] According to one embodiment of the present disclosure, technology related to care support can be improved. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a block diagram showing a schematic configuration of a terminal device. [Figure 3] FIG. 1 is a block diagram showing a schematic configuration of an information processing device. [Figure 4] FIG. 10 is a diagram illustrating an example of a nursing care database. [Figure 5] 10 is a flowchart illustrating an operation of an information processing device according to an embodiment of the present disclosure. [Figure 6] 10 is a flowchart illustrating an example of a process for determining suggestion content. [Figure 7] 10 is a flowchart illustrating an example of a process for determining suggested content related to predetermined care. [Figure 8] FIG. 10 is a diagram illustrating an example of a user interface output by a terminal device. [Figure 9] FIG. 10 is a diagram illustrating another example of a user interface output by the terminal device. [Figure 10] FIG. 10 is a diagram illustrating an example of a user interface output by a terminal device. [Figure 11] FIG. 10 is a diagram illustrating an example of a user interface output by a terminal device. [Figure 12] FIG. 10 is a diagram illustrating an example of a user interface output by a terminal device. [Figure 13] FIG. 10 is a diagram illustrating an example of a user interface output by a terminal device. [Figure 14] FIG. 10 is a diagram showing an example of an information collection sheet. DETAILED DESCRIPTION OF THE INVENTION

[0011] A care management support system 1 according to an embodiment of the present disclosure will be described below with reference to the drawings.

[0012] In each drawing, the same or corresponding parts are denoted by the same reference numerals. In the description of this embodiment, the description of the same or corresponding parts will be omitted or simplified as appropriate.

[0013] The outline and configuration of a care management support system 1 according to this embodiment will be described with reference to FIG.

[0014] The care management support system 1 according to this embodiment includes a plurality of terminal devices 10 and an information processing device 20. The plurality of terminal devices 10 and the information processing device 20 are communicably connected to a network 30 including, for example, a mobile communication network and the Internet.

[0015] The multiple terminal devices 10 are any devices used by each user (e.g., care workers, caregivers, care managers, nurses, etc.). For example, general-purpose electronic devices such as smartphones or tablet terminals, or dedicated electronic devices can be adopted as the terminal devices 10. Note that while FIG. 1 shows an example in which the care management support system 1 is equipped with three terminal devices 10, this is not limiting. The care management support system 1 may be equipped with fewer than three terminal devices 10, or may be equipped with four or more terminal devices 10.

[0016] The information processing device 20 is, for example, a server device installed in a data center or the like. For example, the information processing device 20 is a server belonging to a cloud computing system or other computing system. The information processing device 20 is capable of communicating with the terminal device 10 via the network 30. Note that while FIG. 1 shows an example in which the care management support system 1 is equipped with one information processing device 20, this is not limiting. The care management support system 1 may be equipped with two or more information processing devices 20.

[0017] First, an overview of this embodiment will be described, and details will be provided later. The information processing device 20 acquires information related to the level of care for a care recipient and a schedule of care (hereinafter also referred to as care) for the care recipient. The information processing device 20 also acquires care record information from a care database. In this embodiment, a care recipient is someone who needs care or support in daily life.

[0018] Furthermore, the information processing device 20 presents suggestions related to the care recipient based on information related to the care level, the schedule, and care performance information. The suggestions include suggestions for improvement and warnings in care management related to the care recipient. For example, the suggestions include a suggestion to change the care level classification set for the care recipient (hereinafter referred to as classification change consideration). The information processing device 20 presents the suggestions to a user such as an administrator.

[0019] As described above, according to this embodiment, the information processing device 20 presents suggestions related to the care recipient based on information related to the care level, the schedule, and care performance information. In other words, according to this embodiment, technology related to care support is improved in that improvement suggestions related to the care management cycle are determined by integrating information related to the care level, the schedule, and performance information.

[0020] Next, each component of the care management support system 1 will be described in detail.

[0021] (Terminal Device Configuration) As shown in FIG. 2, the terminal device 10 includes a control unit 11, a storage unit 12, a communication unit 13, an input unit 14, and an output unit 15.

[0022] The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a central processing unit (CPU) or a graphics processing unit (GPU), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC). The control unit 11 controls each unit of the terminal device 10 and executes processes related to the operation of the terminal device 10.

[0023] The storage unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a random access memory (RAM) or a read only memory (ROM). The RAM is, for example, a static random access memory (SRAM) or a dynamic random access memory (DRAM). The ROM is, for example, an electrically erasable programmable read only memory (EEPROM). The storage unit 12 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores data used in the operation of the terminal device 10 and data obtained by the operation of the terminal device 10.

[0024] The communication unit 13 includes at least one external communication interface. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 13 receives data used in the operation of the terminal device 10 and transmits data obtained by the operation of the terminal device 10.

[0025] The input unit 14 includes at least one input interface. The input interface may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen integrated with a display. The input interface may also be, for example, a microphone that accepts voice input, or a camera that accepts gesture input. The input unit 14 accepts an operation to input data used in the operation of the terminal device 10. The input unit 14 may be connected to the terminal device 10 as an external input device instead of being provided in the terminal device 10. Any connection method may be used, for example, a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

[0026] The output unit 15 includes at least one output interface. The output interface is, for example, a display that outputs information as a video, or a speaker that outputs information as a sound. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 15 displays and outputs data obtained by the operation of the terminal device 10. The output unit 15 may be connected to the terminal device 10 as an external output device instead of being provided in the terminal device 10. Any connection method may be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

[0027] The functions of the terminal device 10 are realized by executing a program according to this embodiment on a processor corresponding to the terminal device 10. That is, the functions of the terminal device 10 are realized by software. The program causes a computer to execute the operations of the terminal device 10, thereby causing the computer to function as the terminal device 10. That is, the computer functions as the terminal device 10 by executing the operations of the terminal device 10 in accordance with the program.

[0028] In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-transitory computer-readable media, such as a magnetic recording device, an optical disc, a magneto-optical recording medium, or a semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending a portable recording medium, such as a DVD (digital versatile disc) or a CD-ROM (compact disc read only memory), on which the program is recorded. The program can also be distributed by storing the program in the storage of an external server and transmitting the program from the external server to another computer. The program can also be provided as a program product.

[0029] Some or all of the functions of the terminal device 10 may be realized by a dedicated circuit equivalent to the control unit 11. In other words, some or all of the functions of the terminal device 10 may be realized by hardware.

[0030] (Configuration of information processing device)

[0031] As shown in FIG. 3, the information processing device 20 includes a control unit 21, a storage unit 22, and a communication unit .

[0032] The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination of these. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA or an ASIC. The control unit 21 controls each unit of the information processing device 20 and executes processes related to the operation of the information processing device 20.

[0033] The storage unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, a RAM or a ROM. The RAM is, for example, an SRAM or a DRAM. The ROM is, for example, an EEPROM. The storage unit 22 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores data used in the operation of the information processing device 20 and data obtained by the operation of the information processing device 20.

[0034] In this embodiment, the storage unit 22 stores a care database 220. Fig. 4 shows an example of the care database 220. For example, the care database 220 includes a care-requiring person ID, information related to the care level, information related to short-term goals, a schedule, and performance information.

[0035] The care recipient ID is information that uniquely identifies the care recipient. For example, the care recipient ID may be a number or symbol assigned to a resident of a care facility, such as a nursing home or a home for the elderly. In this embodiment, the care recipient is described as a resident of the facility, but the care recipient is not limited to this. For example, the care recipient may be a person receiving home care.

[0036] The information related to the care level is information determined by the care level. The care level is an index that indicates the level of care or support needed in daily life. In this embodiment, the care level can be evaluated on a seven-level scale, from care level 1 to 5 and support level 1 to 2. A predetermined care level is set for each care recipient based on an assessment of the care recipient. The information related to the care level is information determined based on the predetermined care level set in this manner. For example, the information related to the care level may include a first reference time. The first reference time is a reference assistance time corresponding to a care level one level higher than the predetermined care level. For another example, the information related to the care level may include a second reference time. The second reference time is a reference assistance time corresponding to the predetermined care level. For another example, the information related to the care level may include a third reference time. The third reference time is a reference assistance time for each predetermined care (hereinafter also referred to as predetermined care) at the predetermined care level. The predetermined care includes care related to excretion, movement, drinking water, taking medicine, grooming and hygiene, housework, and bathing. In this embodiment, the information related to the care level will be described as including a first reference time, a second reference time, and a third reference time.

[0037] The information on short-term goals includes the content of the short-term goal and information on the end date. The short-term goal is a specific goal set for each person requiring care based on a care plan. The end date of the short-term goal is the deadline by which the short-term goal is achieved.

[0038] A schedule is information about planned care for each care recipient for a specified period of time. The specified period is, for example, two weeks. The schedule includes information about the type, content, number of care sessions, and scheduled date and time of care sessions to be provided over the next two weeks. Such a schedule is determined based on the standard number of care sessions according to the level of care required by the care recipient. Furthermore, such a schedule is adjusted as appropriate based on the past record of care provided to the care recipient and requests from the care recipient, etc.

[0039] The performance information is any information related to the performance of care provided to each care recipient during a predetermined period. The predetermined period is, for example, two weeks. Here, the performance information includes information on the performance of care provided as scheduled in advance, as well as information on the performance of care not scheduled in advance (hereinafter also referred to as non-regular care). In other words, non-regular care is care that was not originally scheduled in the schedule. For example, non-regular care includes emergency excretion care, etc.

[0040] At least a part of the data in the care database 220 is created or edited based on user input to the multiple terminal devices 10 or the information processing device 20. Note that at least a part of the data in the care database 220 may be automatically created or edited by a measuring device such as a wearable device carried by the person requiring care.

[0041] The communication unit 23 includes at least one external communication interface. The communication interface may be either a wired communication interface or a wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN interface or a USB. In the case of wireless communication, the communication interface is, for example, an interface compatible with a mobile communication standard such as LTE, 4G, or 5G, or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 23 receives data used in the operation of the information processing device 20 and transmits data obtained by the operation of the information processing device 20.

[0042] The functions of the information processing device 20 are realized by executing a program according to this embodiment on a processor corresponding to the control unit 21. That is, the functions of the information processing device 20 are realized by software. The program causes a computer to execute the operations of the information processing device 20, thereby causing the computer to function as the information processing device 20. That is, the computer functions as the information processing device 20 by executing the operations of the information processing device 20 in accordance with the program.

[0043] In this embodiment, a computer temporarily stores a program recorded on a portable recording medium or transmitted from a server in a main storage device. The computer then reads the program stored in the main storage device with a processor and executes processing in accordance with the read program with the processor. The computer may read the program directly from a portable recording medium and execute processing in accordance with the program. The computer may also execute processing in accordance with the received program each time it receives a program from an external server. Processing may also be executed by a so-called ASP (application service provider) type service that realizes functions by issuing execution instructions and obtaining results, rather than transmitting a program from an external server to the computer. Programs include information used for processing by a computer that is equivalent to a program. For example, data that is not a direct instruction to a computer but has properties that define computer processing falls under the category of "equivalent to a program."

[0044] Some or all of the functions of the information processing device 20 may be implemented by a dedicated circuit equivalent to the control unit 21. In other words, some or all of the functions of the information processing device 20 may be implemented by hardware.

[0045] (Operation of information processing device) The operation of the information processing device 20 according to this embodiment will be described with reference to Fig. 5. Fig. 5 is a flowchart showing an example of a method executed by the information processing device 20 according to this embodiment.

[0046] Step S100: The control unit 21 of the information processing device 20 acquires, from the care database 220, information on the care level of each care recipient and a care schedule for each care recipient.

[0047] Step S200: The control unit 21 acquires from the care database 220 the care record information for each care-requiring person.

[0048] Step S300: The control unit 21 determines suggestions to be presented to the user based on information related to the level of care, the schedule, and information on the record of care provided to the care-requiring person.

[0049] Step S400: The control unit 21 presents the content of the suggestion determined in step S300. That is, the control unit 21 presents suggestions related to the care-requiring person based on information related to the care level, the schedule, and information on the record of care provided to the care-requiring person.

[0050] The content of the suggestion for the care-requiring person can be determined in various ways. Fig. 6 is a flowchart showing an example of a process for determining the content of the suggestion.

[0051] Step S301: The control unit 21 of the information processing device 20 determines whether the total time of the care schedule is equal to or greater than a first reference time. If the total time of the care schedule is equal to or greater than the first reference time, the process proceeds to step S302. On the other hand, if the total time of the care schedule is less than the first reference time, the process proceeds to step S309.

[0052] Step S302: The control unit 21 determines whether the implementation rate is equal to or greater than a first threshold. The implementation rate is an index determined by the ratio of the total number of care cases based on performance information to the number of scheduled care cases. In other words, the implementation rate indicates the proportion of scheduled care cases that were actually implemented. For example, the implementation rate is determined by the following formula (1):

[0053]

number

[0054] The method for determining the implementation rate is not limited to this. For example, in formula (1), the implementation rate is determined based on the ratio of the number of cases, but the implementation rate may also be determined based on the ratio between the total time of care based on the implementation information and the total time of care based on the schedule.

[0055] If the implementation rate is greater than or equal to the first threshold, the process proceeds to step S303. On the other hand, if the implementation rate is less than the first threshold, the process proceeds to step S306.

[0056] Step S303: The control unit 21 determines whether the non-on-time rate is equal to or greater than a second threshold. The non-on-time rate is an index determined by the ratio of the total number of non-scheduled care cases to the number of scheduled care cases among the total number of care cases based on performance information. In other words, the non-on-time rate is an index that indicates the proportion of unexpected or emergency care cases compared to the number of scheduled care cases. For example, the non-on-time rate is determined by the following formula (2).

[0057]

number

[0058] The method for determining the non-regular care rate is not limited to this. For example, in formula (2), the non-regular care rate is determined based on the ratio of the number of cases, but the non-regular care rate may also be determined based on the ratio between the total time of non-regular care based on the implementation information and the total time of care based on the schedule.

[0059] If the non-punctuality rate is equal to or greater than the second threshold, the process proceeds to step S304. On the other hand, if the non-punctuality rate is less than the second threshold, the process proceeds to step S305.

[0060] Step S304: The control unit 21 determines, as suggestions, a warning that a change in schedule is being considered and that the rate of non-punctuality is above a standard.

[0061] Step S305: If the rate of non-punctuality is less than the second threshold in step S303, the control unit 21 determines that a change of district should be considered as a suggestion.

[0062] Step S306: If the implementation rate is less than the first threshold in step S302, the control unit 21 determines whether the non-punctuality rate is equal to or greater than the second threshold. If the non-punctuality rate is equal to or greater than the second threshold, the process proceeds to step S307. On the other hand, if the non-punctuality rate is less than the second threshold, the process proceeds to step S308.

[0063] Step S307: The control unit 21 determines, as suggestions, a warning that the implementation rate is below the standard and a warning that the non-punctuality rate is equal to or above the standard.

[0064] Step S308: If the non-punctuality rate is less than the second threshold in step S306, the control unit 21 determines a suggestion to warn that the implementation rate is less than the standard.

[0065] Step S309: If the total time of the care schedule is less than the first reference time in step S301, the control unit 21 determines whether the care implementation rate is equal to or greater than the first threshold. If the implementation rate is equal to or greater than the first threshold, the process proceeds to step S310. On the other hand, if the implementation rate is less than the first threshold, the process proceeds to step S313.

[0066] Step S310: The control unit 21 determines whether the non-punctuality rate is equal to or greater than the second threshold. If the non-punctuality rate is equal to or greater than the second threshold, the process proceeds to step S311. On the other hand, if the non-punctuality rate is less than the second threshold, the process proceeds to step S312.

[0067] Step S311: The control unit 21 determines a warning that the non-punctuality rate is equal to or greater than a reference value as a suggestion.

[0068] Step S312: If the non-punctuality rate is less than the second threshold in step S310, the control unit 21 determines Null as a suggestion. In other words, in this case, the first reference time, the implementation rate, and the non-punctuality rate all satisfy the criteria, so no special action such as a warning is taken.

[0069] Step S313: If the implementation rate is less than the first threshold in step S309, the control unit 21 determines whether the non-punctuality rate is equal to or greater than the second threshold. If the non-punctuality rate is equal to or greater than the second threshold, the process proceeds to step S314. On the other hand, if the non-punctuality rate is less than the second threshold, the process proceeds to step S315.

[0070] Step S314: The control unit 21 determines, as suggestions, a warning that the implementation rate is below the standard and a warning that the non-punctuality rate is equal to or above the standard.

[0071] Step S315: If the non-punctuality rate is less than the second threshold in step S313, the control unit 21 determines a suggestion to warn that the implementation rate is less than the standard.

[0072] In the process of determining the content of suggestions in Fig. 6, the control unit 21 of the information processing device 20 may determine the content of suggestions related to each predetermined care. Fig. 7 is a flowchart showing an example of the process of determining the content of suggestions related to each predetermined care.

[0073] Step S321: The control unit 21 of the information processing device 20 determines whether the total time of the predetermined care schedule is equal to or greater than the third reference time. If the total time of the predetermined care schedule is equal to or greater than the third reference time, the process proceeds to step S322. On the other hand, if the total time of the predetermined care schedule is less than the third reference time, the process proceeds to step S329.

[0074] Step S322: The control unit 21 determines whether the implementation rate of the prescribed care is equal to or greater than the third threshold. The third threshold may be the same as or different from the first threshold. The implementation rate of the prescribed care is an index determined by the ratio between the total number of prescribed cares based on performance information and the number of scheduled cases of prescribed care. In other words, the implementation rate of the prescribed care indicates the proportion of scheduled prescribed cares that were actually implemented. For example, the implementation rate of the prescribed care is determined by the following formula (3).

[0075]

number

[0076] The method for determining the implementation rate of prescribed care is not limited to this. For example, in formula (3), the implementation rate of prescribed care is determined based on the ratio of the number of cases, but the implementation rate of prescribed care may also be determined based on the ratio between the total time of prescribed care based on the implementation information and the total time of prescribed care based on the schedule.

[0077] If the implementation rate of the prescribed care is equal to or greater than the third threshold, the process proceeds to step S323. On the other hand, if the implementation rate of the prescribed care is less than the third threshold, the process proceeds to step S326.

[0078] Step S323: The control unit 21 determines whether the rate of non-scheduled care is equal to or greater than a fourth threshold. The fourth threshold may be the same as or different from the second threshold. The rate of non-scheduled care is an index determined by the ratio of the total number of non-scheduled care cases to the number of scheduled cases, out of the total number of cases of scheduled care based on performance information. In other words, the rate of non-scheduled care is an index that indicates the proportion of sudden or emergency care cases compared to the number of scheduled care cases. For example, the rate of non-scheduled care is determined by the following formula (4):

[0079]

number

[0080] The method for determining the rate of non-regular care is not limited to this. For example, in formula (4), the rate of non-regular care is determined based on the ratio of the number of cases, but the rate of non-regular care may also be determined based on the ratio between the total time of non-regular care based on the implementation information and the total time of scheduled care.

[0081] If the non-punctuality rate of the prescribed care is equal to or greater than the fourth threshold, the process proceeds to step S324. On the other hand, if the non-punctuality rate of the prescribed care is less than the fourth threshold, the process proceeds to step S325.

[0082] Step S324: The control unit 21 determines, as a suggestion, a warning that the predetermined care is equal to or longer than the reference time and that the non-on-time rate is equal to or longer than the reference time.

[0083] Step S325: If the non-punctuality rate is less than the fourth threshold value in step S323, the control unit 21 determines a warning that the predetermined care is longer than the reference time as a suggestion.

[0084] Step S326: If the implementation rate of the prescribed care is less than the third threshold in step S322, the control unit 21 determines whether the non-timely implementation rate of the prescribed care is equal to or greater than the fourth threshold. If the non-timely implementation rate of the prescribed care is equal to or greater than the fourth threshold, the process proceeds to step S327. On the other hand, if the non-timely implementation rate of the prescribed care is less than the fourth threshold, the process proceeds to step S328.

[0085] Step S327: The control unit 21 determines, as suggestions, a warning that the implementation rate of the predetermined care is below the standard and a warning that the non-regular implementation rate of the predetermined care is equal to or above the standard.

[0086] Step S328: If the non-punctuality rate is less than the fourth threshold in step S326, the control unit 21 determines a suggestion to warn that the implementation rate of the predetermined care is below the standard.

[0087] Step S329: If the total time of the schedule of the predetermined care is less than the third reference time in step S321, the control unit 21 determines whether the implementation rate of the predetermined care is equal to or greater than the third threshold. If the implementation rate of the predetermined care is equal to or greater than the third threshold, the process proceeds to step S330. On the other hand, if the implementation rate of the predetermined care is less than the third threshold, the process proceeds to step S333.

[0088] Step S330: The control unit 21 determines whether the rate of non-on-time care for the prescribed care is equal to or greater than a fourth threshold. If the rate of non-on-time care for the prescribed care is equal to or greater than the fourth threshold, the process proceeds to step S331. On the other hand, if the rate of non-on-time care for the prescribed care is less than the fourth threshold, the process proceeds to step S332.

[0089] Step S331: The control unit 21 determines a warning that the rate of non-on-time prescribed care is equal to or higher than a standard as a suggestion.

[0090] Step S332: If the rate of non-on-time delivery is less than the fourth threshold in step S330, the control unit 21 determines Null as a suggestion. In other words, in this case, the third reference time, the rate of implementation of the prescribed care, and the rate of non-on-time delivery of the prescribed care all meet the criteria, so no particular warning or the like is issued.

[0091] Step S333: If the implementation rate of the prescribed care is less than the third threshold in step S329, the control unit 21 determines whether the non-timely implementation rate of the prescribed care is equal to or greater than the fourth threshold. If the non-timely implementation rate of the prescribed care is equal to or greater than the fourth threshold, the process proceeds to step S334. On the other hand, if the non-timely implementation rate of the prescribed care is less than the fourth threshold, the process proceeds to step S335.

[0092] Step S334: The control unit 21 determines, as suggestions, a warning that the implementation rate of the predetermined care is below the standard and a warning that the non-regular implementation rate of the predetermined care is equal to or above the standard.

[0093] Step S335: If the non-punctuality rate is less than the fourth threshold in step S333, the control unit 21 determines a warning that the implementation rate of the predetermined care is less than the standard as a suggestion.

[0094] Any method can be used to present the suggestions in step S400. In this embodiment, an example will be described in which the suggestions are visually presented using a user interface including the suggestions. Such a user interface may be provided by the terminal device 10 accessing the information processing device 20 or a web server via browser software. Alternatively, an application related to the care management support system 1 may be installed in the terminal device 10, and the terminal device 10 may communicate with the information processing device 20 or an application server via the application, thereby providing the user interface. In this case, user authentication processing, etc. may be performed between the terminal device 10 and the information processing device 20, or between the terminal device 10 and the web server, as appropriate.

[0095] Fig. 8 is an example of a user interface displayed by the output unit 15 of the terminal device 10. Fig. 8 shows, as an example, a user interface 400 provided to a user of a certain residential facility. As shown in Fig. 8, the user interface 400 includes an object 410, a graph 420, and a table 430. The object 410 is an object that provides a filter function based on user input. The graph 420 shows information related to multiple persons requiring care. The table 430 shows various information including suggestions for each person requiring care.

[0096] The object 410 includes objects 411 to 415. The object 411 provides a filtering function based on a period. As an example, the object 411 shown in FIG. 8 includes a selection field, a toggle switch, and an input field. By operating the object 411, the user can specify the period of statistical information displayed in the graph 420 in terms of days, weeks, months, etc. The user can also specify the start and end of the period by inputting the start and end dates of the period into the input fields of the object 411. Here, in FIG. 8, the object 411 is in an empty state, and no period is specified. When no period is specified by the object 411, information for a default period is displayed. The default period is, for example, the most recent two weeks. The graph 420 in FIG. 8 shows information for the period from November 22, 2021, to two weeks from now.

[0097] Object 412 provides a filtering function based on the suggested content. As an example, object 412 shown in FIG. 8 includes a check box for each suggested content and object 413, which is a bar graph for each suggested content. By operating object 412, the user can filter the information related to the care recipient displayed in table 430 to only information associated with a specific suggested content. Here, in FIG. 8, "Considering a change of district" is selected. In this case, the information displayed in table 430 is limited to only information that includes "Considering a change of district" in the suggested content. Object 413 indicates the number of each suggested content. By checking object 413, the user can easily compare the number of each suggested content.

[0098] Object 414 provides a filtering function based on suggested content related to predetermined care. As an example, object 414 shown in FIG. 8 includes a check box for each suggested content and an object 415 of a bar graph for each suggested content. By operating object 414, the user can filter the information related to care recipients displayed in table 430 to only those associated with specific suggested content related to predetermined care. Here, in FIG. 8, none of the check boxes are selected. In this case, the information displayed in table 430 is not filtered based on the suggested content related to predetermined care, and all information is displayed. Object 415 indicates the number of suggested content related to predetermined care. By checking object 415, the user can easily compare the number of suggested content related to predetermined care.

[0099] Graph 420 includes a graph 421 relating to the first reference time for each care recipient, a graph 422 relating to the second reference time, and a bar graph 423 relating to the planned care time. The horizontal axis of graph 420 indicates each care recipient, and the vertical axis indicates the time related to care. Using graph 420, the user can easily compare the planned care time for each care recipient with the first reference time and the second reference time. Note that FIG. 8 shows an example in which the names of each care recipient are not displayed on graph 420, but this is not limiting. The horizontal axis of graph 420 may display the names of each care recipient.

[0100] Table 430 includes room number, name, care level, short-term goal end date, date of ward change consideration proposal, suggested content, and suggested content for prescribed care. The room number, name, care level, and short-term goal end date are generated based on the care database 220. The date of ward change consideration proposal, suggested content, and suggested content for prescribed care are generated, for example, by processing according to the flowcharts shown in Figures 5 to 7. Specifically, the date of ward change consideration proposal is determined based on the date and time when ward change consideration is determined as a suggestion in step S300 of Figure 5. The suggested content and suggested content for prescribed care are determined based on the suggestion determination process shown in Figures 6 and 7, respectively. In other words, the care management support method of this embodiment can display a list of suggestions corresponding to multiple individuals requiring care. This allows for timely understanding of countermeasures for multiple individuals requiring care.

[0101] 8, the table 430 may also include the response status and the examination result. These are information accompanying the suggestions and the prescribed care suggestions. When this information is included in the table 430, the corresponding information is stored in the care database 220 for each person requiring care.

[0102] Fig. 9 is another example of a user interface displayed by the output unit 15 of the terminal device 10. Fig. 9 shows a user interface 500 relating to information on an individual care recipient. Such user interface 500 may be provided when, for example, a specific care recipient displayed in the table 430 of Fig. 8 is selected by clicking or tapping.

[0103] The user interface 500 includes objects 511 to 513, a table 520, and a table 530. The object 511 displays suggestions related to the care recipient and suggestions for predetermined care. The object 512 displays the rate at which care is provided to the care recipient. The object 513 displays the rate at which care is not provided on time to the care recipient.

[0104] Table 520 shows detailed information on the overall care schedule and actual results for a care recipient. Table 520 shown in FIG. 9 includes information on the implementation rate level, implementation rate value, non-on-time rate level, non-on-time rate value, number of non-on-time incidents, scheduled time (two weeks in advance), scheduled time (one week in advance), first reference time, second reference time, and target week. The implementation rate level is either "high" or "low." The implementation rate level is displayed as "high" when the implementation rate is equal to or greater than a first threshold, and as "low" when the implementation rate is less than the first threshold. On the other hand, the non-on-time rate level is either "high" or "low." The non-on-time rate level is displayed as "high" when the non-on-time rate is equal to or greater than a second threshold, and as "low" when the non-on-time rate is less than the second threshold.

[0105] Table 530 shows detailed information on the schedule and actual results of prescribed care for persons requiring care. Table 530 shown in FIG. 9 includes information on the implementation rate, implementation rate, degree of non-regular care rate, non-regular care rate, number of non-regular care cases, and number of scheduled cases for each type of prescribed care. The implementation rate of prescribed care is either "high" or "low." The implementation rate is displayed as "high" if the implementation rate is equal to or greater than a third threshold, and as "low" if the implementation rate is less than the third threshold. On the other hand, the non-regular care rate for prescribed care is either "high" or "low." The non-regular care rate is displayed as "high" if the non-regular care rate is equal to or greater than a fourth threshold, and as "low" if the non-regular care rate is less than the fourth threshold.

[0106] The user can easily understand the suggestions for each care-requiring person through the user interface 500, and can also understand in detail the schedule and performance information that is the basis for the suggestions.

[0107] As described above, according to this embodiment, the information processing device 20 presents suggestions related to a care recipient based on information related to the care level, the schedule, and care performance information. In other words, according to this embodiment, technology related to care support is improved in that improvement suggestions related to the care management cycle are determined by integrating information related to the care level, the schedule, and performance information.

[0108] According to this embodiment, the information on the care level includes a first reference time, i.e., a reference assistance time corresponding to a care level higher than the predetermined care level set for the care recipient. Therefore, when care is provided that exceeds the care level set for the care recipient, an appropriate suggestion can be presented.

[0109] In this embodiment, the performance information includes an implementation rate. That is, according to this embodiment, suggestions are presented based on whether care has actually been provided to the care-requiring person, so that more realistic suggestions can be presented.

[0110] In this embodiment, the performance information includes the non-regular rate. That is, according to this embodiment, suggestions are presented based on the degree to which care for the care recipient occurs unexpectedly. Because unexpected care is likely to reduce productivity, by presenting suggestions based on the non-regular rate, it is possible to present proposals to prevent a decrease in productivity.

[0111] In the present embodiment, an example has been shown in which the suggestion is at least one of a change in care level classification, a warning regarding the implementation rate, a warning regarding the non-on-time rate, and a warning regarding scheduled care, but this is not limited to this. The suggestion may also include, for example, a warning regarding the miss rate. The miss rate is the ratio of the number of cares that were scheduled and prepared by a user such as a care staff member, but were actually unnecessary and not implemented (hereinafter referred to as miss care), to the number of scheduled cares. When a warning regarding the miss rate is issued, the performance information includes the miss rate. Since miss cares are likely to reduce productivity, presenting suggestions based on the miss rate can provide suggestions to prevent a decrease in productivity. The suggestion may also include a warning regarding the refusal rate. The decline rate is the ratio of the number of care events (hereinafter referred to as declined care events) that were scheduled and prepared by a user, such as a care staff member, but were not actually performed due to the care recipient's decline, refusal, or refusal (hereinafter referred to as "declined care") to the number of scheduled care events. When issuing a warning regarding the decline rate, the performance information includes the decline rate. Because declined care is likely to reduce productivity, presenting suggestions based on the decline rate can provide suggestions to prevent productivity declines. Furthermore, if the implementation rate is lower than a predetermined value (e.g., a predetermined value lower than the first threshold), there is a possibility that data related to the provided care has not been entered or that data has been entered incorrectly. For example, in such a case, the care management support system 1 may present a warning about incomplete data entry as a suggestion.

[0112] The control unit 21 of the information processing device 20 may present a status related to an action corresponding to the suggestion. The action corresponding to the suggestion is a specific action to be taken based on the suggestion. For example, if the suggestion is to consider a ward change, the actions corresponding to the suggestion include "ward change determination," "individual / family confirmation," and "application." The ward change determination is an action to determine whether consideration of a ward change for a care recipient is appropriate. This action is performed by a user such as a care manager based on a comprehensive judgment including various conditions of the care recipient. "Individual / family confirmation" is an action to confirm with the parties or related parties that the care recipient's care level classification will be changed. This action is performed by a user such as a care manager with at least one of the care recipient himself / herself or his / her family. "Application" is an action to carry out application procedures such as preparing and mailing documents to change the care level of a care recipient. This action is performed by a user such as a caregiver. For example, "ward change determination," "individual / family confirmation," and "application" are processes performed in this order. In such a process, it is desirable that the execution status of each action can be easily grasped. Therefore, the control unit 21 may present a status relating to the action corresponding to the suggestion.

[0113] 10 and 11 are diagrams showing an example in which the output unit 15 of the terminal device 10 displays a status of an action corresponding to a suggestion presented by the control unit 21. As shown in FIGS. 10 and 11, the status of the action corresponding to the suggestion is displayed by a user interface. The user interface 600 shown in FIG. 10 includes a tab 610 and a tab 620. The tabs 610 and 620 are objects that switch information displayed in the user interface 600. When the tab 610 is selected by clicking or the like, the user interface 600 displays information related to an ongoing process. On the other hand, when the tab 620 is selected by clicking or the like, the user interface 600 displays information related to a completed process. FIGS. 10 and 11 show the user interface 600 when the tab 610 is selected by clicking or the like and when the tab 620 is selected by clicking or the like, respectively. The information related to the ongoing process includes the status of an uncompleted action among information about any care-requiring person selected by the user as a person to be managed (hereinafter also referred to as a care-requiring person subject to process management). In other words, the information relating to the ongoing process includes the progress of the process of the care recipient who is the subject of process management.

[0114] The user interface 600 in Fig. 10 includes an ongoing process list 611, selector information 612, an input button 613, and a to-do list 614. The ongoing process list 611 is a tabular object that associates care recipients who have remaining actions to be taken among the care recipients subject to process management with the next actions to be taken. In the ongoing process list 611 shown in Fig. 10, the care recipients who have remaining actions to be taken among the care recipients subject to process management are residents A to C. The next actions to be taken for residents A to C are ward change determination, ward change determination, and family / identity verification, respectively.

[0115] The selector information 612 is information about a care recipient selected by clicking or the like from the ongoing process list 611. In FIG. 10, resident A is selected and information about resident A is displayed. The selector information 612 includes the next action to be taken and the start date of the action. The input button 613 is an object that allows the user to input the status of the action corresponding to the suggestion. The status of the action includes the start date and time of the action, progress status, completion date and time, and result details. The result details include the judgment results, confirmation results, acceptance results, and reasons for these judgments, etc. for each action. In other words, the input button 613 collects various information related to the status of each action.

[0116] The to-do list 614 is a tabular object corresponding to the tab 620. The to-do list 614 includes the status of each action corresponding to a suggestion for the selected care recipient. This status is created and updated using information collected using the input button 613. As shown in FIG. 10 , the to-do list 614 shows the status of each action in association with the action. With this user interface 600, the user can easily grasp the status of the action corresponding to the suggestion. In particular, the user can easily grasp information such as which action is stalled, when the stall started, who is responsible for the stalled action, and the reason for the stall, thereby improving the efficiency of care management.

[0117] FIG. 11 illustrates the user interface 600 when the tab 620 is selected by clicking or the like. As described above, when the tab 620 is selected by clicking or the like, information related to a completed process is displayed. The information related to the completed process includes information about the care recipients who are the subject of process management, such as information about the care recipients for whom all actions have been completed. In other words, the information related to the completed process includes information about the completed actions of the care recipients who are the subject of process management. The user interface 600 illustrated in FIG. 11 includes a search menu 621, a search result list 622, and a completed action list 623. The search menu 621 is an object for searching for specific information from information related to completed processes. The search menu 621 in FIG. 11 provides a function for searching for corresponding information by specifying at least one of the room number or name of the care recipient and displaying the corresponding information in a search result list 622. The search result list 622 is an object for displaying a list of information about the care recipients that matches the conditions specified in the search menu 621. When information about a care-requiring person displayed in the search result list 622 is selected by clicking or the like, information about the completed action corresponding to the information is displayed in a completed action list 623. The completed action list 623 is an object that displays a list of information about the completed actions of the care-requiring person selected in the search result list 622. With this user interface 600, the user can easily grasp the completion record of the status related to the action corresponding to the suggestion.

[0118] FIG. 12 is a diagram illustrating an example of a user interface in which the output unit 15 of the terminal device 10 displays aggregated information on the status of the above actions. This aggregated information is intended for administrators (hereinafter also referred to as area managers) of multiple residential facilities or executives at headquarters. The user interface 700 shown in FIG. 12 includes aggregated information that aggregates the information shown in FIGS. 10 and 11. Specifically, the aggregated information includes information on the number of care recipients for whom a ward change consideration was suggested, the number of care recipients for whom more than three months have passed since the ward change consideration suggestion, the number of care recipients for whom a predetermined suggestion (e.g., a warning about non-on-time attendance) was given, and the number of care recipients for whom more than three months have passed since the predetermined suggestion. As shown in the user interface 700 in FIG. 12, the aggregated information is displayed using a tabular object. Cells in the aggregated information related to the ward change consideration that exceed a predetermined number may be highlighted. The aggregated information only covers care recipients who are subject to process management and for whom the status of the action to be executed has not yet been entered. In other words, care recipients who have already entered the status of the action to be performed are excluded from the count. For example, a care recipient who has already entered the status and whose category is not changed as a result of the category change judgment is not counted in the count information. In this way, by limiting the subjects of the count information to only care recipients who have not yet entered the status of the action to be performed, it is possible to display count results for only care recipients who require action.

[0119] Specific information (e.g., each business division in the first column) may be selectable by clicking or the like from the list of aggregated information in FIG. 12 . Detailed information about the selected information may be provided through a separate user interface. For example, when a business division is selected, a list of facilities within the division may be displayed. Furthermore, aggregated information for each facility may be displayed in the list of facilities within the division. This facilitates analysis and countermeasures focused on individual facilities, such as determining which facilities within a certain division are lagging behind in implementing actions. Specific information in the facility list may be selectable by clicking or the like. Detailed information about the selected information (e.g., a list of residents within the facility) may be provided through a separate user interface. Furthermore, the user interface in FIG. 12 may calculate and display the financial impact of changing the classification. In this way, by starting from the aggregated information in FIG. 12 and providing easy access to more detailed information and financial impact information, the efficiency of the care management cycle can be promoted. This information can also be used for monitoring purposes by area managers and headquarters executives.

[0120] Note that, in the present embodiment, an example has been shown in which the nursing care database 220 is stored in the storage unit 22 of the information processing device 20, but this is not limiting. For example, the nursing care database 220 may be stored in an external device such as a cloud server. In this case, the information processing device 20 acquires necessary information from the external device via the communication unit 23 in steps S100 and S200. Alternatively, a part of the nursing care database 220 may be stored in an external device such as a cloud server. In this case, the information processing device 20 refers to the storage unit 22 and also acquires necessary information from the external device via the communication unit 23 in steps S100 and S200.

[0121] In the present embodiment, the information relating to the care level includes the first reference time and the second reference time, but this is not limited to this. For example, the information relating to the care level may include only either the first reference time or the second reference time. Furthermore, in the present embodiment, an example has been shown in which the first reference time is a standard assistance time corresponding to a care level that is one level higher than a predetermined care level, but this is not limited to this. For example, the first reference time may be a standard assistance time corresponding to a care level that is two or more levels higher than the predetermined care level. Alternatively, the first reference time may be any assistance time intermediate between the standard assistance time corresponding to the predetermined care level (second reference time) and the standard assistance time corresponding to a care level that is one level higher than the predetermined care level.

[0122] While non-regular care includes emergency continence care, the content of non-regular care is not limited to this. For example, non-regular care includes emergency assistance in response to a nurse call. Non-regular care also includes assistance with incontinence when continence care cannot be provided in time.

[0123] Note that the suggestions according to this embodiment are not limited to those exemplified above. For example, the suggestions may include any warning based on the implementation rate, miss rate, and refusal rate. For example, if a person has not had a bowel movement for a long period of time, this will affect the implementation rate, miss rate, refusal rate, etc. The information processing device 20 may present a suggestion that such a case has occurred based on the implementation rate, miss rate, refusal rate, etc. In other words, an alert indicating that an act such as excretion has not been performed for a certain period of time may be presented as a suggestion based on at least one of the implementation rate, miss rate, and refusal rate.

[0124] In this embodiment, suggestions related to the care recipient are presented based on information related to a predetermined care level, a schedule, and care performance information, but the present invention is not limited to this. For example, suggestions related to the care recipient may be presented based on ADL information in an assessment of the care recipient, or service plan information related to various care services, and care performance information. For example, an alert may be presented as a suggestion if the ADL information and performance (content and frequency) deviate from a predetermined standard. For example, an alert may be presented if the ADL information indicates that the care recipient is independent in excretion, and the number of times that excretion assistance has been provided is greater than a predetermined number. Furthermore, an alert may be presented as a suggestion if the service plan information (Tables 2 and 3) and performance (content and frequency) deviate from a predetermined standard. For example, if Table 3 of the home service plan lists a certain number of times for toileting assistance for each time period each day, an alert may be displayed if the actual number of times for toileting assistance exceeds that specified number, if a certain number of times for toileting assistance occur outside of the time periods listed in Table 3, if incontinence occurs due to unsuccessful toileting assistance, or if a certain number of nurse calls for toileting assistance occur.

[0125] In this embodiment, it is assumed that the care schedule and care performance information for a care recipient for whom a predetermined care level has been set are managed on an individual basis, but this is not limited to this. For example, the care schedule and care performance information may be managed on a group basis for multiple care recipients in a residential facility. In other words, in a residential facility that provides group assistance, the schedule and performance information for the group may be managed on an individual basis, or may be aggregated and managed for each predetermined group. When managing on a group basis, suggestions may be presented based on information related to the predetermined care level and the schedule and care performance information for that group.

[0126] In this embodiment, the care level can be evaluated using seven levels, from level 1 to level 5 and level 1 to level 2, but this is not limited to this. The care level may be any index indicating the level of care or support needed in daily life, including those determined by Japan's care level certification system as well as similar indices determined in other countries. Specifically, the care level may be information that can be classified into five levels as determined by the Korean system (from lightest to lightest: "Level 5," "Level 4," "Level 3," "Level 2," and "Level 1"). Alternatively, the care level may be, for example, a seven-level index (VV04-VV10) determined by the Dutch long-term care insurance system. Furthermore, the care level may be, for example, a five-level index (VV1 to VV5) determined by Germany's public long-term care insurance system.

[0127] The control unit 21 of the information processing device 20 may output an information collection sheet related to the care recipient via the output unit 15 of the terminal device 10. The information collection sheet includes, for example, information related to the care level, a schedule, and care performance information. FIG. 13 is an example of a user interface displayed by the output unit 15 of the terminal device 10. FIG. 13 shows a user interface 800 provided to a user of a resident facility. As shown in FIG. 13, the user interface 400 includes an object 801 and a table 802. The object 801 is an object for outputting the information collection sheet. The table 802 shows various information including suggestions for each care recipient. For example, a resident to whom the information collection sheet is to be output may be specified by a checkbox in the table 802. When the object 801 is selected with the checkbox selected, the information collection sheet is output. FIG. 14 is a diagram showing an example of an output information collection sheet. The information collection sheet shown in FIG. 14 includes the resident's name, care level, schedule, suggestions for the resident, ADL information, etc. By including various types of information in the information collection sheet in this way, the user can easily understand the condition of the person requiring care.

[0128] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each means or step can be rearranged so as not to be logically inconsistent, and multiple means or steps can be combined or divided into one. [Explanation of symbols]

[0129] 1. Care Management System 10 Terminal Equipment 11 Control section 12 Storage section 13 Communications Department 14 Input section 15 Output section 20 Information processing equipment 21 Control section 22 Memory section 23 Communications Department 30 Network 220 Nursing Care Database 400, 500, 600, 700, 800 interfaces 410-415, 511-513, 801 objects 420~422 graph 423 Bar Graph 430, 520, 530, 802 tables 610, 620 tabs 611 Ongoing Process List 612 Selector Information 613 Input button 614 To-do list 621 Search Menu 622 search results list 623 Completed Actions List

Claims

1. A care management support method executed by an information processing device, Obtaining a schedule regarding a care plan for a care recipient for whom a predetermined care level has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; and presenting the suggestion when it is determined that the suggestion should be presented.

2. The care management support method according to claim 1, the reference time includes a reference assistance time corresponding to a care level higher than the predetermined care level set for the care-requiring person, A care management support method, wherein the suggestion is presented when it is determined that the total time included in the schedule related to the appointment is equal to or greater than the standard assistance time.

3. The care management support method according to claim 1 or 2, A care management support method further comprising acquiring care performance information relating to the person requiring care.

4. The care management support method according to claim 3, The care management support method further includes determining whether or not to include in the suggestion at least one of a warning regarding an implementation rate, a warning regarding a non-punctual rate, a warning regarding a missed schedule rate, and a warning regarding a refusal rate, based on the schedule and the performance information regarding the appointment.

5. The care management support method according to claim 1, A care management support method, wherein the schedule includes plans for prescribed care, and the prescribed care includes at least one of care related to excretion, movement, drinking water, taking medicine, grooming and hygiene, housework, and bathing.

6. The care management support method according to claim 3, A care management support method, wherein the performance information includes performance related to predetermined care, and the suggestion includes a warning related to the predetermined care.

7. The care management support method according to any one of claims 1 to 6, further comprising: A care management support method that presents a status related to an action corresponding to the suggestion.

8. An information processing device including a control unit, The control unit Obtaining a schedule of care plans for a care recipient for whom a predetermined level of care has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; When it is determined that the suggestion should be presented, the information processing device presents the suggestion.

9. A system including the information processing device according to claim 8 and a terminal device, the terminal device transmits care record information for the care-requiring person to the information processing device; The information processing device acquires the performance information by receiving the performance information from the terminal device.

10. On the computer, Obtaining a schedule regarding a care plan for a care recipient for whom a predetermined care level has been set; determining whether to present a care management suggestion based on a reference time included in the information related to the predetermined care level and a total time included in the schedule related to the appointment; and when it is determined that the suggestion should be presented, presenting the suggestion.

Images