Information processing apparatus, information processing system, information processing method, and program

Abstract

To provide an information processing apparatus that further improves the turnover ratio of a locker in which a user's luggage is stored.SOLUTION: An information processing apparatus has: a location information management unit that manages location information of a user in a place where the user periodically goes; and a locker cooperation unit that acquires, from a locker management system managing the state of use of a locker, information on the user who is a recipient of luggage stored in the locker, acquires the location information of the user who is the recipient from the location information management unit, and when the location of the user who is the recipient is not the place where the user periodically goes, performs notification to encourage the user who is the recipient to go to the place where the user periodically goes.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing system, an information processing method, and a program. [Background technology]

[0002] BACKGROUND ART Smart locker technology has been known for some time now for remotely managing the number of times a locker is opened and closed, its usage status, and the users of lockers (parcel lockers) used for non-face-to-face parcel delivery.

[0003] For example, Patent Document 1 discloses a technology in which an EC (Electronic Commerce) site cooperates with convenience stores, parcel locker companies, and the like to support product receipt at various receiving facilities. Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, hybrid work, a combination of on-site work (working in an office or other location) and telecommuting (working from home or other location), has become popular. In a hybrid work environment, users may commute to the office or other location less frequently. Lockers used by users working in a hybrid work environment may experience delays in users' receipt of packages, resulting in longer package retention times and lower turnover rates. Lockers may also be used in facilities such as universities. Lockers used by users attending facilities such as universities may experience delays in users' receipt of packages, resulting in lower package turnover rates. This type of problem is not limited to offices, universities, or other facilities, and can occur anywhere lockers are installed. Patent Document 1 does not mention this problem.

[0005] An object of one embodiment of the present invention is to provide an information processing device that further improves the turnover rate of lockers in which users' luggage is stored. [Means for solving the problem]

[0006] One embodiment of the present invention has a location information management unit that manages the location information of users who have a place they frequent, and a locker linkage unit that acquires information about the user who is the consignee of a package stored in a locker from a locker management system that manages the usage status of the lockers, acquires the location information of the user who is the consignee from the location information management unit, and if the location of the user who is the consignee is not at the place they frequent, sends a notification to the user who is the consignee urging them to go to the place they frequent. [Effects of the Invention]

[0007] According to one embodiment of the present invention, the turnover rate of lockers in which users' luggage is stored can be further improved. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 2] FIG. 1 is a diagram illustrating a hardware configuration of an example of a smartphone. [Figure 3] FIG. 2 is a diagram illustrating a hardware configuration of an example of a computer. [Figure 4] 1 is a functional configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 5] 10 is a diagram illustrating an example of information on work status stored in a work status storage unit. FIG. [Figure 6] FIG. 2 is a diagram illustrating an example of resource information stored in a resource storage unit. [Figure 7] 10 is a diagram illustrating an example of information on a floor layout stored in a floor layout storage unit. FIG. [Figure 8] 10 is a diagram illustrating an example of information on seat occupancy status stored in a seat occupancy status storage unit. FIG. [Figure 9] 3 is a diagram illustrating an example of information on member settings stored in a member setting storage unit. FIG. [Figure 10]10 is a diagram illustrating an example of information on locker linkage notification settings stored in a locker linkage notification setting storage unit. FIG. [Figure 11] 10 is a diagram illustrating an example of information on locker usage status stored in a locker usage status storage unit. FIG. [Figure 12] FIG. 10 is an image diagram of an example of an administrator setting screen. [Figure 13] FIG. 10 is an image diagram of an example of a user screen. [Figure 14] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when the utilization rate of the parcel locker exceeds the attendance reminder notification threshold. [Figure 15] 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when a user updates their work status to working. FIG. [Figure 16] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when the utilization rate of the parcel locker exceeds the proxy receipt request notification threshold. [Figure 17] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when a user uses a seat recommendation function. [Figure 18] 1 is a functional configuration diagram of an example of an information processing system according to an embodiment of the present invention. [Figure 19] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when the utilization rate of the parcel locker exceeds the attendance reminder notification threshold. [Figure 20] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when a user updates their attendance status to present. [Figure 21] FIG. 10 is a sequence diagram of an example of processing performed by the information processing system according to the present embodiment when the utilization rate of the parcel locker exceeds the proxy receipt request notification threshold. [Figure 22] 1 is a functional configuration diagram of an example of an information processing system according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

[0010] [First embodiment] <System configuration> FIG. 1 is a configuration diagram of an example of an information processing system 1 according to this embodiment. The information processing system 1 shown in FIG. 1 is used by an organization (e.g., a company) that has introduced a work style (hybrid work) that combines commuting to an office or the like and telecommuting from home or the like. In the information processing system 1 shown in FIG. 1, an information processing device 10, a locker management system 12, a parcel locker 14, an administrator terminal 16, and multiple user terminals 18 are communicatively connected via a network 20. The network 20 is the Internet, a LAN (Local Area Network), or the like.

[0011] The administrator terminal 16 is a communication terminal used by an administrator of an organization. The administrator terminal 16 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, or a mobile phone.

[0012] The user terminal 18 is a communication terminal used by a user (e.g., an employee) who works in an organization that has introduced hybrid work. A user who uses the user terminal 18 works a combination of in-office work, where the user goes to work at an office or the like, and telecommuting, where the user works at home or the like. A user who uses the user terminal 18 is an example of a user who has a work status other than in-office work or in-office work. The user terminal 18 is, for example, a PC, a smartphone, a tablet terminal, or a mobile phone.

[0013] Parcel locker 14 is a locker for non-face-to-face delivery of parcels, operates in a hybrid environment, and is used by a user using user terminal 18. For example, parcel locker 14 is used when exchanging parcels such as supplies and documents between a sender or delivery company and a user (consignee) using user terminal 18. Furthermore, the locker is not limited to a parcel locker, and may be any locker for non-face-to-face delivery of parcels, such as a delivery box or smart locker for receiving products purchased online.

[0014] The locker management system 12 communicates with the parcel lockers 14 and manages the usage status of the lockers, such as the storage status of the packages in the lockers and information on the users who are the recipients of the packages stored in the lockers. The locker management system 12 is, for example, a PC or a workstation.

[0015] The information processing device 10 manages the work status of a user who uses a user terminal 18. The information processing device 10 also manages layout information of resources including seats and parcel lockers 14 arranged in an office or the like, which is an example of a place where a user who uses a user terminal 18 goes to work. The information processing device 10 also receives information on seats used by users in an office or the like when they go to work, or receives reservations for seats to be used in an office or the like when they go to work.

[0016] The information processing device 10 communicates with the locker management system 12, and exchanges necessary information with each other. The information processing device 10 and the locker management system 12 cooperate with each other via, for example, an API (Application Programming Interface).

[0017] The information processing device 10 acquires information about the user who is the consignee of the package stored in the parcel locker 14 from the locker management system 12, and performs the processing described below according to the work status of the user who is the consignee, thereby preventing the package stored in the parcel locker 14 from remaining there for a long time and further improving the turnover rate of the parcel locker 14. The information processing device 10 is, for example, a PC or a workstation. The information processing device 10 may also be realized by, for example, a work status / seat management system.

[0018] The information processing device 10 may be an output device such as a printer, scanner, facsimile, multifunction device, projector, display device with electronic whiteboard function, digital signage, head-up display device, industrial machinery, imaging device, sound collection device, medical equipment, network home appliance, connected car, or game console.

[0019] 1 is an example. The configuration of the information processing system 1 may vary depending on the application or purpose. For example, the information processing device 10 and the locker management system 12 may be configured with one or more computers.

[0020] The information processing device 10 and the locker management system 12 may also be realized as a cloud computing service. The information processing device 10 and the locker management system 12 may also be integrated into one unit.

[0021] <Hardware configuration> Smartphone The administrator terminal 16 and the user terminal 18 may be realized by using a smartphone 400 having the hardware configuration shown in Fig. 2. Fig. 2 is a diagram showing an example of the hardware configuration of the smartphone 400.

[0022] The smartphone 400 includes a CPU (Central Processing Unit) 401, a ROM (Read Only Memory) 402, a RAM (Random Access Memory) 403, an EEPROM 404, a CMOS (Complementary Metal Oxide Semiconductor) sensor 405, an image sensor I / F 406, an acceleration / azimuth sensor 407, a media I / F 409, and a GPS receiver 411.

[0023] The CPU 401 controls the overall operation of the smartphone 400. The ROM 402 stores the CPU 401 and programs used to drive the CPU 401, such as the IPL. The RAM 403 is used as a work area for the CPU 401. The EEPROM 404 reads and writes various data, such as smartphone programs, under the control of the CPU 401.

[0024] The CMOS sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) under the control of the CPU 401 to obtain image data. Note that instead of a CMOS sensor, an imaging means such as a CCD (Charge Coupled Device) sensor may be used. The imaging element I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / azimuth sensor 407 is one of various sensors, such as an electronic magnetic compass or gyrocompass that detects geomagnetism, and an acceleration sensor. The media I / F 409 controls the reading or writing (storage) of data from or to a recording medium 408, such as a flash memory. The GPS receiver 411 receives GPS signals from GPS satellites.

[0025] The smartphone 400 also includes a long-distance communication circuit 412, a CMOS sensor 413, an image sensor I / F 414, a microphone 415, a speaker 416, an audio input / output I / F 417, a display 418, an external device connection I / F (Interface) 419, a short-distance communication circuit 420, an antenna 420a for the short-distance communication circuit 420, and a touch panel 421. The long-distance communication circuit 412 is a circuit that communicates with other devices via the network 20. The CMOS sensor 413 is a type of built-in imaging means that captures an image of a subject under the control of the CPU 401 to obtain image data. The image sensor I / F 414 is a circuit that controls the driving of the CMOS sensor 413. The microphone 415 is a built-in circuit that converts sound into an electrical signal. The speaker 416 is a built-in circuit that converts the electrical signal into physical vibrations to produce sound such as music or voice.

[0026] The audio input / output I / F 417 is a circuit that processes input and output of audio signals between the microphone 415 and the speaker 416 under the control of the CPU 401. The display 418 is a type of display means such as a liquid crystal or organic EL (Electro Luminescence) that displays an image of a subject, various icons, etc.

[0027] The external device connection I / F 419 is an interface for connecting various external devices. The short-range communication circuit 420 is a communication circuit such as NFC (Near Field Communication) or Bluetooth (registered trademark). The touch panel 421 is a type of input means that allows a user to operate the smartphone 400 by pressing the display 418. The smartphone 400 includes a bus line 410. The bus line 410 is an address bus, a data bus, or the like for electrically connecting the components such as the CPU 401 shown in FIG. 2 .

[0028] "computer" The information processing device 10 and locker management system 12 shown in Fig. 1 may be realized using a computer 500 having the hardware configuration shown in Fig. 3. Furthermore, the administrator terminal 16 and the user terminal 18 may be realized using a computer 500 having the hardware configuration shown in Fig. 3. Fig. 3 is a hardware configuration diagram of an example of the computer 500.

[0029] The computer 500 includes a CPU 501, a ROM 502, a RAM 503, a HD 504, an HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F 508, a network I / F 509, a data bus 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0030] The CPU 501 controls the overall operation of the computer 500 in accordance with a program. The ROM 502 stores programs used to drive the CPU 501, such as the IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from and to the HD 504 in accordance with the control of the CPU 501.

[0031] The display 506 displays various types of information such as a cursor, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various types of external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory. The network I / F 509 is an interface for data communication using the network 20. The data bus 510 is an address bus, data bus, or the like for electrically connecting each component such as the CPU 501.

[0032] The keyboard 511 is a type of input means having multiple keys for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The DVD-RW drive 514 controls reading and writing of various data from a DVD-RW 513, which is an example of a removable recording medium. Note that this is not limited to a DVD-RW, and may be a DVD-R, etc. The media I / F 516 controls reading and writing (storing) of data from a recording medium 515, such as a flash memory.

[0033] The hardware configuration shown in FIG. 3 is an example, and it is not necessary to include all of the components shown in FIG. 3, or it may include components other than those shown in FIG.

[0034] <Functional configuration> Fig. 4 is a functional configuration diagram of an example of an information processing system 1 according to this embodiment. The functional configuration diagram of Fig. 4 omits configurations that are not necessary for explaining this embodiment. The information processing device 10, locker management system 12, administrator terminal 16, and user terminal 18 in Fig. 4 realize the functional configuration of Fig. 4 by, for example, the smartphone 400 shown in Fig. 2 or the computer 500 shown in Fig. 3 executing an OS (Operating System) and a program.

[0035] 4 includes a work status management unit 30, a resource management unit 32, a member management unit 34, a locker linkage unit 36, a work status storage unit 40, a resource storage unit 42, a floor layout storage unit 44, a seat usage status storage unit 46, a member setting storage unit 48, and a locker linkage notification setting storage unit 50. The locker management system 12 includes a locker usage status storage unit 52. The administrator terminal 16 includes an operation reception unit 70, a display unit 72, and a request unit 74. The user terminal 18 includes an operation reception unit 80, a display unit 82, a request unit 84, and a notification reception unit 86.

[0036] The work status management unit 30 of the information processing device 10 manages the work status of working users. A user's work status may be, for example, at work, at home, away from home, or finished work. At home, away from home, and finished work are examples of a user's work status other than at work. When a user's work status changes, the work status management unit 30 notifies the locker linkage unit 36 ​​of the work status change. In addition, the work status management unit 30 returns the user's work status in response to a request from the locker linkage unit 36.

[0037] The resource management unit 32 manages layout information of resources including seats and parcel lockers 14 arranged in the place where the user comes to work (for example, the office). The resource management unit 32 manages the seat usage status of users who come to work in the office, etc. The resource management unit 32 accepts and manages seat reservations from users who come to work in the office, etc.

[0038] Furthermore, when the resource management unit 32 accepts a seat reservation from a user who works in an office or the like, it checks with the locker linkage unit 36 ​​whether a package for which the user is the consignee is stored. If a package for which the user accepting the seat reservation is the consignee is stored in a parcel locker 14, the resource management unit 32 preferentially selects a seat close to the parcel locker 14 where the package is stored and notifies the user of this recommendation. Furthermore, the resource management unit 32 notifies the user to pick up the package stored in the parcel locker 14, thereby preventing packages for which users other than those working from staying in the parcel locker 14 from remaining for a long time, thereby further improving the turnover rate of the parcel locker 14.

[0039] The member management unit 34 manages members who act as agents for the recipient user to receive parcels from the parcel locker 14. The member management unit 34 manages the settings of members registered for each user. In response to a request from the locker linkage unit 36, the member management unit 34 returns the settings of members registered for each user.

[0040] The locker linking unit 36 ​​links with the locker management system 12 that manages the usage status of the parcel lockers 14, and checks whether a parcel for which the user is the consignee is stored in the parcel locker 14. If a parcel for which the user is the consignee is stored in the parcel locker 14, the locker linking unit 36 ​​issues a notification as described below, thereby preventing parcels stored in the parcel locker 14 for which the user is the consignee from staying for a long time, and further improving the turnover rate of the parcel locker 14.

[0041] The locker linking unit 36 ​​also receives confirmation from the resource management unit 32 as to whether a parcel for which the user is the consignee is stored. If a parcel for which the user is the consignee is stored in the parcel locker 14, the locker linking unit 36 ​​returns a message to that effect.

[0042] The locker linking unit 36 ​​acquires the work status of the user who is the recipient of the package stored in the parcel locker 14 from the work status management unit 30. The locker linking unit 36 ​​acquires from the member management unit 34 the settings of the member who will receive the package from the parcel locker 14 on behalf of the user.

[0043] The work status storage unit 40 stores, for example, the work status information shown in Fig. 5. Fig. 5 is a configuration diagram of an example of the work status information stored in the work status storage unit 40. The work status information shown in Fig. 5 is managed by the work status management unit 30.

[0044] Work status information has a tenant ID, a user ID, and a work status as attributes. The tenant ID is the ID (identification information) of the tenant to which the user belongs. A tenant is issued for each organization where the user works, such as a company. The user ID is the ID of a user who has a work status. The work status is the user's work status, and is set to a value that can identify, for example, at home, at work, away from home, or finished work.

[0045] The resource storage unit 42 stores, for example, resource information shown in Fig. 6. Fig. 6 is a configuration diagram of an example of resource information stored in the resource storage unit 42. The resource information shown in Fig. 6 is managed by the resource management unit 32.

[0046] Resource information has attributes such as a resource ID, floor ID, resource type, X coordinate, Y coordinate, and additional information. The resource ID is an ID assigned to each resource. The floor ID is the ID of the floor to which the resource belongs.

[0047] The resource type is the type of resource (for example, seat or equipment). The X coordinate is the X coordinate of the position of the resource placed on the floor. The Y coordinate is the Y coordinate of the position of the resource placed on the floor. The additional information is an optional parameter. When the resource information shown in FIG. 6 is a parcel locker 14, the locker ID managed by the locker management system 12 is set in the additional information, thereby associating it with the parcel locker 14.

[0048] The floor layout storage unit 44 stores, for example, information on the floor layout shown in Fig. 7. Fig. 7 is a configuration diagram of an example of the information on the floor layout stored in the floor layout storage unit 44. The information on the floor layout shown in Fig. 7 is managed by the resource management unit 32.

[0049] Floor layout information has the following attributes: floor ID, floor map, and resource list. The floor ID is an ID assigned to each floor. The floor map is an image (file path) of the floor map. The resource list is a list of resources to be placed on the floor.

[0050] The seat usage status storage unit 46 stores, for example, the seat usage status information shown in Fig. 8. Fig. 8 is a configuration diagram of an example of the seat usage status information stored in the seat usage status storage unit 46. The seat usage status information shown in Fig. 8 is managed by the resource management unit 32.

[0051] Seat usage status information has the following attributes: seat usage ID, resource ID, user, usage start time, and usage end time. Seat usage ID is an ID assigned to each piece of data in the seat usage status information. Resource ID is the resource ID of the seat currently in use. User is the user ID of the user currently using the seat. Usage start time is the start time of seat usage. Usage end time is the scheduled end time of seat usage.

[0052] The member setting storage unit 48 stores, for example, the member setting information shown in Fig. 9. Fig. 9 is a structural diagram of an example of the member setting information stored in the member setting storage unit 48. The member setting information shown in Fig. 9 is managed by the member management unit 34.

[0053] Member setting information has an owner user ID and a member user ID list as attributes. The owner user ID is the user ID of the user who registers the member setting. The member user ID list is a list of user IDs of users who are to be registered as members. Multiple members can be registered in the member user ID list, for example, in an array format.

[0054] The locker linked notification setting storage unit 50 stores, for example, the locker linked notification setting information shown in Fig. 10. Fig. 10 is a configuration diagram of an example of the locker linked notification setting information stored in the locker linked notification setting storage unit 50. The locker linked notification setting information shown in Fig. 10 is managed by the locker linking unit 36.

[0055] The locker link notification setting information has the tenant ID, attendance reminder notification threshold, and proxy receipt request notification threshold as attributes. The tenant ID is the tenant ID of the tenant to which the locker link notification setting applies. The attendance reminder notification threshold is the locker utilization rate threshold that determines whether or not to issue an attendance reminder notification. The proxy receipt request notification threshold is the locker utilization rate threshold that determines whether or not to issue a proxy receipt request notification.

[0056] The locker usage status storage unit 52 of the locker management system 12 stores, for example, the locker usage status information shown in Fig. 11. Fig. 11 is a configuration diagram of an example of the locker usage status information stored in the locker usage status storage unit 52. The locker usage status information shown in Fig. 11 is managed by the locker management system 12.

[0057] Locker usage status information has attributes such as locker usage ID, locker ID, user, and usage start time. Locker usage ID is an ID assigned to each piece of data in the locker usage status information. Locker ID is the locker ID of the parcel locker 14 currently in use (where the consignee user's luggage is stored). User is the consignee's user ID. Usage start time is the start time of use of the parcel locker 14 (the time when the consignee user's luggage began to be stored).

[0058] An operation reception unit 70 of the administrator terminal 16 receives various operations from the administrator, such as setting thresholds for various notifications, which will be described later. A display unit 72 displays a UI (User Interface) for the administrator. A request unit 74 makes various requests to the information processing device 10, such as a request to set thresholds for various notifications, which will be described later.

[0059] An operation reception unit 80 of the user terminal 18 receives various operations from a user who is on duty or a member who receives a package from the parcel locker 14 on behalf of the user. A display unit 82 displays a UI for the user or member, and a notification reception unit 86 displays notifications, as described below, received from the information processing device 10. A request unit 84 makes various requests to the information processing device 10. The notification reception unit 86 receives notifications, as described below, from the information processing device 10.

[0060] <UIイメージ> Fig. 12 is an image diagram of an example of an administrator setting screen. The administrator setting screen in Fig. 12 is displayed on the administrator terminal 16. An administrator using the administrator terminal 16 sets the attendance reminder notification threshold and the proxy receipt request notification threshold included in the locker linkage notification setting information in Fig. 10, for example, from the administrator setting screen shown in Fig. 12. In the administrator setting screen in Fig. 12, the locker utilization rate threshold for determining whether or not to issue an attendance reminder notification is set to "80%," and the locker utilization rate threshold for determining whether or not to issue a proxy receipt request notification is set to "90%."

[0061] By having the administrator set the attendance reminder notification threshold and the proxy receipt request notification threshold as shown in the administrator settings screen of Figure 12, the information processing system 1 of this embodiment will send an attendance reminder notification when the locker utilization rate reaches 80% and will send a proxy receipt request notification when the locker utilization rate reaches 90%.

[0062] Fig. 13 is an image diagram of an example of a user screen. The user screen of Fig. 12 is displayed on the user terminal 18. A user using the user terminal 18 performs the following process, for example, from the user screen shown in Fig. 13. The user screen of Fig. 13 is displayed when the user operates the user terminal 18 to log in to the information processing device 10.

[0063] The user screen in Fig. 13 displays a work status notification field 101, a member edit link 102, a user work status field 103, and a member work status display field 104. A user using the user terminal 18 updates his or her own work status included in the work status information in Fig. 5, for example, by clicking on each of the buttons for "At work," "At home," "Out of office," and "End of work" in the work status notification field 101 on the user screen in Fig. 13.

[0064] A user using the user terminal 18 registers or cancels the registration of members to be displayed in the member work status display field 104 from the member edit link 102. The user work status field 103 displays the current work status and seat usage status of the user who has logged in. The member work status display field 104 displays the current work status and seat usage status of the member registered from the member edit link 102.

[0065] <Processing> When the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of FIG.

[0066] Figure 14 is a sequence diagram of an example of processing that the information processing system 1 according to this embodiment performs when the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold. As shown in step S1, the processing shown in the sequence diagram of Figure 14 is executed asynchronously and periodically (for example, once a day). Note that if the locker management system 12 has a notification function for when the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold, the processing from step S4 onwards in Figure 14 may be triggered by a notification from the locker management system 12.

[0067] In step S2, the locker linking unit 36 ​​acquires the utilization rate of the parcel locker 14 from the locker management system 12. In step S3, the locker linking unit 36 ​​compares the utilization rate of the parcel locker 14 acquired in step S2 with the attendance reminder notification threshold included in the locker association notification setting information of Fig. 10, and checks whether the utilization rate of the parcel locker 14 is equal to or greater than the attendance reminder notification threshold. If the utilization rate of the parcel locker 14 is not equal to or greater than the attendance reminder notification threshold, the processing shown in the sequence diagram of Fig. 14 ends.

[0068] Since notifications urging users to come to work can be a burden for some users, in this embodiment, when the utilization rate of parcel locker 14 increases and the parcel locker 14 becomes congested, a notification urging users to come to work is sent to reduce the burden on users.

[0069] If the utilization rate of the parcel locker 14 is equal to or greater than the attendance reminder notification threshold, the process proceeds to step S4, where the locker linking unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12. The list of locker users of the parcel locker 14 is a list of user IDs of users currently using the parcel locker 14. The list of locker users of the parcel locker 14 is created, for example, by the locker management system 12 referring to the locker utilization status information in Fig. 11. The list of locker users of the parcel locker 14 indicates the user ID of the consignee (locker user) for each locker ID in which luggage is stored.

[0070] In step S5, the locker linking unit 36 ​​acquires the work status of the locker user from the work status management unit 30. The work status management unit 30 reads the work status of the locker user from the work status information in FIG.

[0071] In step S6, the locker linking unit 36 ​​sends a work reminder notice to locker users whose work status is not "attendance," urging them to pick up their parcel stored in the parcel locker 14. The work reminder notice may include information indicating the location of the parcel locker 14 where the parcel is stored.

[0072] According to the process shown in the sequence diagram of Fig. 14, by linking the information processing device 10 and the locker management system 12, when the locker user's work status is other than attendance, it is possible to encourage the user to come to work and to encourage the user to pick up their parcel. Therefore, according to the process shown in the sequence diagram of Fig. 14, it is possible to prevent the retention time of parcels stored in the parcel locker 14 from becoming too long, and the turnover rate of the parcel locker 14 can be further improved.

[0073] Furthermore, according to the process shown in the sequence diagram of FIG. 14, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0074] When a user updates their work status to "attended," the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of FIG.

[0075] 15 is a sequence diagram of an example of processing performed by the information processing system 1 according to this embodiment when a user updates their work status to "attended." In step S11, the user of the user terminal 18 requests the work status management unit 30 to register their work status as "attended," for example, by clicking the "attended" button in the work status notification field 101 on the user screen in FIG. 13. The work status management unit 30 updates their own work status, included in the work status information in FIG. 5, to "attended."

[0076] In step S12, the work status management unit 30 specifies the user ID and attendance, and sends a work status change notification to the locker linkage unit 36. In step S13, the locker linkage unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12. The list of locker users of the parcel locker 14 is a list of user IDs who are currently using the parcel locker 14.

[0077] The locker linking unit 36 ​​checks whether the acquired list of locker users of the parcel locker 14 includes the user ID of a user whose work status has been updated to working. If the acquired list of locker users of the parcel locker 14 includes the user ID of a user whose work status has been updated to working, the user's luggage has been stored in the parcel locker 14.

[0078] If the user's parcel is stored in parcel locker 14, locker link unit 36 ​​notifies the user of a pickup request in step S14, and prompts the user to pick up the parcel stored in parcel locker 14.

[0079] The processing from step S15 onwards in Fig. 15 is executed periodically (for example, several times a day, such as in the afternoon and before regular working hours) for users whose working status is "At work." In step S16, the locker linking unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12. The list of locker users of the parcel locker 14 is a list of user IDs who are currently using the parcel locker 14.

[0080] In step S17, the locker linking unit 36 ​​acquires the work status of the locker user from the work status management unit 30. The work status management unit 30 reads the work status of the locker user from the work status information in FIG. 5 and provides it to the locker linking unit 36.

[0081] In step S18, the locker linking unit 36 ​​sends a pickup request notification to the locker user whose working status is "At Work" to prompt them to pick up the package stored in the parcel locker 14. The pickup request notification may include information indicating the location of the parcel locker 14 where the package is stored.

[0082] According to the process shown in the sequence diagram of Fig. 15, by linking the information processing device 10 and the locker management system 12, when the locker user arrives at work, a receipt request notification that serves as a reminder to receive the package is sent, thereby promoting the receipt of the package. Also, according to the process shown in the sequence diagram of Fig. 15, if the locker user has not taken the package out of the parcel locker 14 after arriving at work, a receipt request notification that serves as a reminder to receive the package is sent again, thereby promoting the receipt of the package.

[0083] Therefore, according to the processing shown in the sequence diagram of Figure 15, it is possible to prevent the retention time of luggage stored in parcel locker 14 from becoming too long, and it is possible to further improve the turnover rate of parcel locker 14.

[0084] Furthermore, according to the process shown in the sequence diagram of FIG. 15, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0085] When the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of FIG.

[0086] Fig. 16 is a sequence diagram of an example of processing that the information processing system 1 according to this embodiment performs when the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold. As shown in step S21, the processing shown in the sequence diagram of Fig. 16 is executed asynchronously and periodically (for example, once a day). Note that if the locker management system 12 has a notification function for when the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold, the processing from step S24 onwards in Fig. 16 may be triggered by a notification from the locker management system 12.

[0087] In step S22, the locker linking unit 36 ​​acquires the utilization rate of the parcel locker 14 from the locker management system 12. In step S23, the locker linking unit 36 ​​compares the utilization rate of the parcel locker 14 acquired in step S22 with the proxy receipt request notification threshold included in the locker link notification setting information of Fig. 10, and checks whether the utilization rate of the parcel locker 14 is equal to or greater than the proxy receipt request notification threshold. If the utilization rate of the parcel locker 14 is not equal to or greater than the proxy receipt request notification threshold, the processing shown in the sequence diagram of Fig. 16 ends.

[0088] Since the notification of a request for proxy collection can be a burden for members, in this embodiment, when the utilization rate of parcel locker 14 increases and parcel locker 14 becomes congested, a request for proxy collection is sent to reduce the burden on members.

[0089] If the utilization rate of the parcel locker 14 is equal to or greater than the proxy receipt request notification threshold, the process proceeds to step S24, where the locker linking unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12. The list of locker users of the parcel locker 14 is a list of user IDs of users currently using the parcel locker 14.

[0090] The processing from step S25 onwards is performed for each locker user of the parcel locker 14 obtained in step S24. In step S25, the locker linking unit 36 ​​obtains the work status of the locker user from the work status management unit 30. The work status management unit 30 reads the work status of the locker user from the work status information in Figure 5 and provides it to the locker linking unit 36.

[0091] For locker users whose working status is "At work," as shown in FIG. 15, the locker linking unit 36 ​​sends a pickup request notification that serves as a reminder to pick up the package, thereby encouraging the user to pick up the package.

[0092] If the locker user's work status is other than "attend," the locker linking unit 36 ​​performs the processes from step S26 onward to select a member to whom the proxy reception request notification is to be sent.

[0093] In step S26, the user ID of the locker user is designated, and a list of member user IDs of the locker user (owner user ID) is acquired from the member setting information in FIG.

[0094] In step S27, the locker linkage unit 36 ​​acquires a list of seat usage statuses of members included in the acquired list of member user IDs from the resource management unit 32. The list of seat usage statuses of members is a list of resource IDs of seats currently being used by members. The list of resource IDs of seats currently being used by members is created, for example, by the resource management unit 32 by referring to the seat usage status information in FIG. 8. The list of resource IDs of seats currently being used by members indicates the resource ID of the seat currently being used for each member.

[0095] In step S28, the locker linking unit 36 ​​acquires floor layout information from the resource management unit 32. By acquiring the floor layout information, the locker linking unit 36 ​​determines whether the parcel locker 14 is registered in the floor layout.

[0096] If a parcel locker 14 is registered in the floor layout, in step S29, the locker linking unit 36 ​​selects a member who is using a seat closest to the location where the parcel locker 14 is located as the member to issue the proxy receipt request notification. The locker linking unit 36 ​​may preferentially select the member to issue the proxy receipt request notification from one or more members who are using a seat close to the location where the parcel locker 14 is located.

[0097] In this embodiment, priority is given to selecting a member who is using a seat close to where the parcel locker 14 is located, thereby reducing the burden on the member receiving the parcel on behalf of the member who has to travel to the parcel locker 14.

[0098] If a parcel locker 14 is registered in the floor layout, the locker linking unit 36 ​​may randomly select a member to send a proxy receipt request notification to from among the members currently using the seat.

[0099] In step S31, the locker link unit 36 ​​sends a proxy pickup request notice to the member selected in step S29 or S30, requesting that the member pick up the parcel stored in the parcel locker 14 on their behalf. The proxy pickup request notice may include information indicating the location of the parcel locker 14 in which the parcel for which proxy pickup is requested is stored.

[0100] According to the processing shown in the sequence diagram of Fig. 16, by linking the information processing device 10 and the locker management system 12, when the locker user is not at work, it is possible to request a member to receive the package on the locker user's behalf from the parcel locker 14, thereby facilitating the collection of packages. Therefore, according to the processing shown in the sequence diagram of Fig. 16, it is possible to prevent packages stored in the parcel locker 14 from remaining there for a long time, and it is possible to further improve the turnover rate of the parcel locker 14.

[0101] Furthermore, according to the process shown in the sequence diagram of FIG. 16, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0102] When a user uses the seat recommendation function, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of Fig. 17. The seat recommendation function is a function that recommends a seat that is suitable for the user who has made a seat recommendation request from among available seats.

[0103] FIG. 17 is a sequence diagram of an example of processing that the information processing system 1 according to this embodiment performs when a user uses the seat recommendation function.

[0104] In step S41, a user using the user terminal 18 makes a seat recommendation request to the resource management unit 32. In step S42, the resource management unit 32 specifies the user ID of the user who made the seat recommendation request and acquires the usage status of the parcel locker 14.

[0105] In step S43, the resource management unit 32 acquires information on the floor layout to determine the locations of the parcel lockers 14 and the locations of available seats (vacant seats).

[0106] The resource management unit 32 determines whether the user who made the seat recommendation request has the recipient's luggage in (stored in) the parcel locker 14 by referring to the usage status of the parcel locker 14 obtained in step S42.

[0107] If the luggage of the user who has made the seat recommendation request is in the parcel locker 14, the resource management unit 32 selects an available seat close to the location where the parcel locker 14 is located in step S44. In this embodiment, by selecting an available seat close to the location where the parcel locker 14 is located, the burden on the consignee of traveling to the parcel locker 14 can be reduced. Furthermore, if the luggage of the user who has made the seat recommendation request is not in the parcel locker 14, the resource management unit 32 randomly selects an available seat in step S45. Note that if there is an attribute other than the usage status of the parcel locker 14 that is necessary for selecting an available seat, that attribute may be used to select an available seat.

[0108] The resource management unit 32 notifies the user who made the seat recommendation request of the vacant seat selected in step S44 or S45 as the seat selection result. The resource management unit 32 also includes in the seat selection result the reason for the seat selection, that is, that luggage is stored in the parcel locker 14. Furthermore, the seat selection result may include information indicating the location of the parcel locker 14 where the luggage is stored.

[0109] The user who made the seat recommendation request can confirm the reason when the seat selection is made because luggage is stored in parcel locker 14. Therefore, when luggage is stored in parcel locker 14, the user who made the seat recommendation request is prompted to pick up the stored luggage.

[0110] If the seat selection result is confirmed and there is no problem, the user reserves the seat according to the seat selection result in step S46. In step S47, the resource management unit 32 accepts the seat reservation from the user and registers it as seat reservation information.

[0111] According to the process shown in the sequence diagram of Figure 16, by linking the information processing device 10 and the locker management system 12, when a locker user requests a seat recommendation, the reason for seat selection, which serves as a reminder notification for package pickup, is included in the seat selection result and a notification is sent, thereby promoting package pickup.

[0112] Therefore, according to the processing shown in the sequence diagram of Figure 16, it is possible to prevent the retention time of luggage stored in the parcel locker 14 from becoming too long, and it is possible to further improve the turnover rate of the parcel locker 14.

[0113] Furthermore, according to the process shown in the sequence diagram of FIG. 16, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0114] In this embodiment, an example of a parcel locker 14 placed in an office or the like where a user goes to work has been described, but the present invention is not limited to parcel lockers 14 placed in an office or the like. This embodiment can be applied to parcel lockers 14 placed in stores, stations, facilities, or the like near an office or the like, as long as the parcel lockers 14 are managed by a locker management system 12 that can cooperate with the information processing device 10.

[0115] [Second embodiment] The second embodiment is an example in which a parcel locker 14 is installed in a university. Note that a university is just one example, and the parcel locker may also be installed in a vocational school, high school, training facility, etc. In addition, the second embodiment will be explained using some of the drawings of the first embodiment, and explanations will be omitted as appropriate.

[0116] <System configuration> The administrator terminal 16 is a communication terminal used by a university administrator. The user terminal 18 is a communication terminal used by a user (e.g., a student) attending the university. A user attending the university is an example of a user who has an attendance status other than "attend" or "not present." The information processing device 10 manages the attendance status of a user who uses the user terminal 18. The information processing device 10 also manages the location (attendance location) where a user who uses the user terminal 18 attends and layout information of resources including the parcel locker 14. The attendance location may be on a university campus basis, a building basis, or a classroom basis.

[0117] The information processing device 10 obtains information about the user who is the recipient of the luggage stored in the parcel locker 14 from the locker management system 12, and performs processing according to the attendance status of the user who is the recipient, thereby preventing the luggage stored in the parcel locker 14 from remaining there for a long time and further improving the turnover rate of the parcel locker 14.

[0118] <Functional configuration> FIG. 18 is a functional configuration diagram of an example of the information processing system 1 according to this embodiment. The functional configuration diagram of FIG. 18 is a partial modification of the functional configuration diagram of FIG. 4. In the functional configuration diagram of FIG. 18, the work status management unit 30 of FIG. 4 is replaced with an attendance status management unit 130. In addition, in the functional configuration diagram of FIG. 18, the work status storage unit 40 of FIG. 4 is replaced with an attendance status storage unit 140. In addition, although the functional configuration diagram of FIG. 18 omits the seat usage status storage unit 46, the seat usage status storage unit 46 may be included. The attendance status management unit 130 of FIG. 18 is realized, for example, by the smartphone 400 shown in FIG. 2 or the computer 500 shown in FIG. 3 executing an OS and a program.

[0119] The attendance status management unit 130 manages the attendance status of users attending the university. A user's attendance status may be, for example, present, absent, or cancelled. Absent or cancelled are examples of a user's attendance status other than present. When a user's attendance status changes, the attendance status management unit 130 notifies the locker linkage unit 36 ​​of the change in attendance status. In addition, the attendance status management unit 130 returns the user's attendance status in response to a request from the locker linkage unit 36.

[0120] The resource management unit 32 manages layout information of resources including a plurality of attendance locations where users attend and the parcel lockers 14. The resource management unit 32 manages the attendance status of users attending a university at their attendance locations.

[0121] When the resource management unit 32 accepts a reservation for attendance from a user attending university, it checks with the locker linkage unit 36 ​​whether or not a package for which the user is the consignee is stored. If a package for which the user accepting the reservation for attendance is the consignee is stored in the parcel locker 14, the resource management unit 32 issues a notification urging the user to pick up the package stored in the parcel locker 14. By issuing a notification urging the user to pick up the package stored in the parcel locker 14, in this embodiment, it is possible to prevent the consignee's package from remaining for a long time by users other than the attendee, and further improve the turnover rate of the parcel locker 14.

[0122] The member management unit 34 manages members who act as agents for the recipient user to receive parcels from the parcel locker 14. The member management unit 34 manages the settings of members registered for each user. In response to a request from the locker linkage unit 36, the member management unit 34 returns the settings of members registered for each user. In the case of a user attending university, the members are, for example, friends, colleagues who belong to the same seminar or club, etc.

[0123] The locker linking unit 36 ​​links with the locker management system 12 that manages the usage status of the parcel lockers 14, and checks whether a parcel for which the user is the consignee is stored in the parcel locker 14. The locker linking unit 36 ​​notifies the user if a parcel for which the user is the consignee is stored in the parcel locker 14, thereby preventing parcels stored in the parcel locker 14 for which the user is the consignee from staying for a long time, and further improving the turnover rate of the parcel locker 14.

[0124] The locker linking unit 36 ​​also receives confirmation from the resource management unit 32 as to whether a parcel for which the user is the consignee is stored. If a parcel for which the user is the consignee is stored in the parcel locker 14, the locker linking unit 36 ​​returns a message to that effect.

[0125] The locker linking unit 36 ​​acquires the attendance status of the user who is the recipient of the package stored in the parcel locker 14 from the attendance status management unit 130. The locker linking unit 36 ​​acquires from the member management unit 34 the settings of the member who will receive the package from the parcel locker 14 on behalf of the user.

[0126] The attendance status memory unit 140 stores, for example, information on the user's attendance status. The locker linkage notification setting information stored in the locker linkage notification setting memory unit 50 has an attendance reminder notification threshold and a proxy receipt request notification threshold as attributes. The attendance reminder notification threshold is a threshold for locker utilization rate that determines whether or not to issue an attendance reminder notification. The proxy receipt request notification threshold is a threshold for locker utilization rate that determines whether or not to issue a proxy receipt request notification. The operation reception unit 80 of the user terminal 18 receives various operations from the user or a member who will receive parcels on behalf of the user from the parcel locker 14.

[0127] <UIイメージ> The administrator using the administrator terminal 16 sets the attendance reminder notification threshold and the proxy receipt request notification threshold included in the locker linkage notification setting information, for example, from the administrator setting screen. By the administrator setting the attendance reminder notification threshold and the proxy receipt request notification threshold on the administrator setting screen, the information processing system 1 according to this embodiment sends an attendance reminder notification when the locker utilization rate reaches 80%, and sends a proxy receipt request notification when the locker utilization rate reaches 90%.

[0128] A user using the user terminal 18 updates their own attendance status included in the attendance status information by clicking or otherwise operating the attendance or absence button on the user screen. A user using the user terminal 18 may register or unregister a member from a member editing link. The user screen may display the current attendance status of the logged-in user and the current attendance status of members. Note that the attendance status included in the attendance status information may be updated in cooperation with an attendance management system that uses a card reader that reads IC cards.

[0129] <Processing> When the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of FIG.

[0130] Figure 19 is a sequence diagram of an example of processing that the information processing system 1 according to this embodiment performs when the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold. The processing shown in the sequence diagram of Figure 19 is executed asynchronously and periodically. Note that if the locker management system 12 has a notification function for when the utilization rate of the parcel locker 14 exceeds the attendance reminder notification threshold, the processing from step S54 onwards in Figure 19 may be triggered by a notification from the locker management system 12.

[0131] In step S52, the locker linking unit 36 ​​acquires the utilization rate of the parcel locker 14. In step S53, the locker linking unit 36 ​​compares the utilization rate of the parcel locker 14 with the attendance prompt notification threshold, and checks whether the utilization rate of the parcel locker 14 is equal to or greater than the attendance prompt notification threshold. If the utilization rate of the parcel locker 14 is not equal to or greater than the attendance prompt notification threshold, the processing shown in the sequence diagram of FIG. 19 ends.

[0132] Since attendance reminder notices can be a burden for users, in this embodiment, when the utilization rate of parcel locker 14 increases and parcel locker 14 becomes congested, attendance reminder notices are sent to reduce the burden on users.

[0133] If the utilization rate of the parcel locker 14 is equal to or greater than the attendance reminder notification threshold, the process proceeds to step S54, where the locker linking unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12.

[0134] In step S55, the locker linking unit 36 ​​acquires the attendance status of the locker user from the attendance status management unit 130. The attendance status management unit 130 reads the attendance status of the locker user from the attendance status information and provides it to the locker linking unit 36.

[0135] In step S56, the locker linking unit 36 ​​sends an attendance reminder notice to locker users whose attendance status is other than "present" to urge them to pick up their parcel stored in the parcel locker 14. The attendance reminder notice may include information indicating the location of the parcel locker 14 where the parcel is stored.

[0136] 19, by linking the information processing device 10 and the locker management system 12, when the locker user's attendance status is other than "present," it is possible to encourage the user to attend and encourage the user to pick up their parcel. Therefore, according to the process shown in the sequence diagram of FIG. 19, it is possible to prevent parcels stored in the parcel locker 14 from remaining in the locker for a long time, and it is possible to further improve the turnover rate of the parcel locker 14.

[0137] Furthermore, according to the process shown in the sequence diagram of FIG. 19, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0138] When the user updates the attendance status to present, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14 by, for example, the processing shown in the sequence diagram of FIG.

[0139] 20 is a sequence diagram of an example of processing performed by the information processing system 1 according to this embodiment when a user updates their attendance status to "present." In step S61, the user of the user terminal 18 operates the "present" button on the user screen to request the work status management unit 30 to register their attendance status as "present." The attendance status management unit 130 updates the user's attendance status included in the attendance status information to "present."

[0140] In step S62, the attendance status management unit 130 specifies the user ID and attendance, and sends an attendance status change notification to the locker linkage unit 36. In step S63, the locker linkage unit 36 ​​acquires a list of locker users of the parcel lockers 14 from the locker management system 12.

[0141] The locker linking unit 36 ​​checks whether the acquired list of locker users of the parcel locker 14 includes the user ID of the user whose attendance status has been updated to present. If the acquired list of locker users of the parcel locker 14 includes the user ID of the user whose attendance status has been updated to present, the user's luggage has been stored in the parcel locker 14.

[0142] If the user's luggage is stored in the parcel locker 14, the locker link unit 36 ​​notifies the user of a pickup request in step S64, prompting the user to pick up the luggage stored in the parcel locker 14. Note that a user attending a university may attend lectures in different classrooms on campus for each lecture. The processing of step S64 may be performed during a time period when the user is in the classroom nearest to the parcel locker 14 where the luggage is stored, among the classrooms where the lectures are being held.

[0143] 20 is executed periodically (for example, during lunch break and after lecture) for users whose attendance status is present. In step S66, the locker linking unit 36 ​​acquires a list of locker users of the parcel lockers 14 from the locker management system 12.

[0144] In step S67, the locker linking unit 36 ​​acquires the attendance status of the locker user from the attendance status management unit 130. The attendance status management unit 130 reads the attendance status of the locker user from the attendance status information and provides it to the locker linking unit 36.

[0145] In step S68, the locker linking unit 36 ​​sends a pickup request notification to a locker user whose attendance status is present, urging the user to pick up the package stored in the parcel locker 14. The pickup request notification may include information indicating the location of the parcel locker 14 in which the package is stored. The processing of step S68 may be performed during a time period when the user is in the classroom nearest to the parcel locker 14 in which the package is stored, among the classrooms in which the lecture is being held.

[0146] According to the process shown in the sequence diagram of Fig. 20, by linking the information processing device 10 and the locker management system 12, when a locker user attends, a pickup request notification that serves as a reminder to pick up the package is sent, thereby facilitating the pickup of the package. Also, according to the process shown in the sequence diagram of Fig. 20, if the locker user has arrived at the university and has not yet retrieved the package from the parcel locker 14, a pickup request notification that serves as a reminder to pick up the package is sent again, thereby facilitating the pickup of the package.

[0147] Therefore, according to the processing shown in the sequence diagram of Figure 20, it is possible to prevent the retention time of luggage stored in the parcel locker 14 from becoming too long, and it is possible to further improve the turnover rate of the parcel locker 14.

[0148] Furthermore, according to the process shown in the sequence diagram of FIG. 20, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0149] When the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold, the information processing system 1 according to this embodiment further improves the turnover rate of the parcel locker 14, for example, by the processing shown in the sequence diagram of FIG.

[0150] Figure 21 is a sequence diagram of an example of processing that the information processing system 1 according to this embodiment performs when the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold. As shown in step S71, the processing shown in the sequence diagram in Figure 21 is executed asynchronously and periodically. Note that if the locker management system 12 has a notification function for when the utilization rate of the parcel locker 14 exceeds the proxy receipt request notification threshold, the processing from step S74 onwards in Figure 21 may be triggered by a notification from the locker management system 12.

[0151] In step S72, the locker linking unit 36 ​​obtains the utilization rate of the parcel locker 14 from the locker management system 12. In step S73, the locker linking unit 36 ​​compares the utilization rate of the parcel locker 14 with the proxy receipt request notification threshold included in the locker link notification setting information, and checks whether the utilization rate of the parcel locker 14 is equal to or greater than the proxy receipt request notification threshold. If the utilization rate of the parcel locker 14 is not equal to or greater than the proxy receipt request notification threshold, the processing shown in the sequence diagram of FIG. 21 ends.

[0152] Since the notification of a request for proxy collection can be a burden for members, in this embodiment, when the utilization rate of parcel locker 14 increases and parcel locker 14 becomes congested, a request for proxy collection is sent to reduce the burden on members.

[0153] If the utilization rate of the parcel locker 14 is equal to or greater than the proxy receipt request notification threshold, the process proceeds to step S74, where the locker linking unit 36 ​​acquires a list of locker users of the parcel locker 14 from the locker management system 12.

[0154] The processing from step S75 onwards is performed for each locker user of the parcel locker 14 acquired in step S74. In step S75, the locker linking unit 36 ​​acquires the attendance status of the locker user from the attendance status management unit 130. The attendance status management unit 130 reads the attendance status of the locker user from the attendance status information and provides it to the locker linking unit 36.

[0155] For locker users whose attendance status is "present," the locker linking unit 36 ​​sends a receipt request notice that serves as a reminder notice to receive the package, thereby encouraging the user to receive the package.

[0156] If the attendance status of the locker user is other than "attend," the locker linking unit 36 ​​performs the processes from step S76 onward to select a member to whom the proxy reception request notification is to be sent.

[0157] In step S76, the user ID of the locker user is designated, and a list of member user IDs of the locker user is acquired from the member setting information.

[0158] In step S77, the locker linking unit 36 ​​acquires from the resource management unit 32 an attendance status list of the members included in the acquired member user ID list.

[0159] In step S78, the locker linking unit 36 ​​acquires floor layout information from the resource management unit 32. By acquiring the floor layout information, the locker linking unit 36 ​​determines whether the parcel locker 14 is registered in the floor layout.

[0160] If a parcel locker 14 is registered in the floor layout, in step S79 the locker linking unit 36 ​​selects the member who is closest to the location where the parcel locker 14 is located as the member who will issue the proxy receipt request notification. The locker linking unit 36 ​​may preferentially select the member who will issue the proxy receipt request notification from one or more members who are closest to the location where the parcel locker 14 is located.

[0161] In this embodiment, by preferentially selecting a member located close to the location where the parcel locker 14 is located, the burden on the member performing proxy collection to travel to the parcel locker 14 can be reduced.

[0162] When the parcel locker 14 is registered in the floor layout, the locker linking unit 36 ​​may randomly select a member from among the members attending the university to send a proxy receipt request notice.

[0163] In step S81, the locker link unit 36 ​​sends a proxy pickup request notice to the member selected in step S79 or S80, requesting that the member pick up the parcel stored in the parcel locker 14 on their behalf. The proxy pickup request notice may include information indicating the location of the parcel locker 14 in which the parcel for which proxy pickup is requested is stored.

[0164] According to the processing shown in the sequence diagram of Fig. 21, by linking the information processing device 10 and the locker management system 12, when the attendance status of the locker user is other than present, it is possible to request a member who will receive the package on the locker user's behalf from the parcel locker 14 to receive the package on the user's behalf, thereby facilitating the collection of packages. Therefore, according to the processing shown in the sequence diagram of Fig. 21, it is possible to prevent packages stored in the parcel locker 14 from remaining there for a long time, and the turnover rate of the parcel locker 14 can be further improved.

[0165] Furthermore, according to the process shown in the sequence diagram of FIG. 21, the turnover rate of the parcel lockers 14 can be further improved, thereby reducing the number of compartments in the parcel lockers 14 and reducing the cost of using the parcel lockers 14.

[0166] [Third embodiment] The first embodiment is an example in which the parcel locker 14 is installed in an office or the like. The second embodiment is an example in which the parcel locker 14 is installed in a university or the like. The office or the like in the first embodiment and the university or the like in the second embodiment are examples of places where a user attends. In addition, the user's work status and attendance status are examples of user location information.

[0167] The information processing device 10 according to this embodiment may be realized, for example, by a functional configuration as shown in FIG. 22. FIG. 22 is a functional configuration diagram of an example of an information processing system 1 according to this embodiment. The functional configuration diagram of FIG. 22 is a partial modification of the functional configuration diagram of FIG. 4. In the functional configuration diagram of FIG. 22, the work status management unit 30 in FIG. 4 is replaced with a location information management unit 131. Furthermore, in the functional configuration diagram of FIG. 22, the work status storage unit 40 in FIG. 4 is replaced with a location information storage unit 141. The location information management unit 131 in FIG. 22 is realized by, for example, the smartphone 400 shown in FIG. 2 or the computer 500 shown in FIG. 3 executing an OS and a program.

[0168] The location information management unit 131 manages the location information of users who have places they frequent. The user's location information is information that can determine whether the user is present or absent in the place they frequent. When the user's location information changes, the location information management unit 131 notifies the locker linkage unit 36 ​​of the location information change. In addition, the location information management unit 131 returns the user's location information in response to a request from the locker linkage unit 36.

[0169] The resource management unit 32 manages layout information of resources including locations frequented by users and parcel lockers 14. The resource management unit 32 checks with the locker linkage unit 36 ​​whether a package for which the user has a location frequented is stored. If a package for which the user has a location frequented is stored in a parcel locker 14, the resource management unit 32 sends a notification urging the user to go to the location frequented. According to this embodiment, sending a notification urging the user to go to the location frequented encourages the user to pick up the package stored in a parcel locker 14 located at or near the location frequented, thereby preventing the user from having the consignee's package dwell for a long time and further improving the turnover rate of the parcel locker 14.

[0170] The information processing device 10 according to the third embodiment may apply various features described in the first or second embodiment. For example, in the third embodiment, the work status, attendance, and attendance in the sequence diagram shown in the first embodiment may be replaced with the attendance status and attendance in the sequence diagram shown in the second embodiment.

[0171] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to perform each function by software, such as a processor implemented by an electronic circuit, as well as devices such as an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), an FPGA (Field Programmable Gate Array), or a conventional circuit module designed to perform each function described above.

[0172] The devices described in the examples merely represent one of multiple computing environments for implementing the embodiments disclosed herein. The present invention is not limited to these embodiments, and the components in these embodiments include those that would be easily conceived by a person skilled in the art, those that are substantially identical, and those that are within the scope of what is called equivalents. Furthermore, various omissions, substitutions, modifications, and combinations of the components can be made without departing from the spirit of the present embodiments. [Explanation of symbols]

[0173] 1. Information Processing Systems 10. Information processing equipment 12 Locker Management System 14 Parcel Locker 16 Administrator terminal 18 User terminal 20 Network 30 Work Status Management Department 32 Resource Management Department 34 Member Management Department 36 Locker Linkage Section 70, 80 Operation reception section 72, 82 Display section 74, 84 request part 86 Notification Reception Department 130 Attendance Management Department 131 Location Information Management Department [Prior art documents] [Patent documents]

[0174] [Patent Document 1] Japanese Patent Application Publication No. 2023-170619

Claims

1. a location information management unit that manages location information of users who have places they commute to; a locker linking unit that acquires information about the user who is the consignee of the package stored in the locker from a locker management system that manages the usage status of the lockers, acquires location information about the user who is the consignee from the location information management unit, and if the location of the user who is the consignee is not at the location that the user frequents, sends a notification to the user who is the consignee urging him or her to go to the location that the user frequents; An information processing device having the above.

2. the location information management unit is a work status management unit that manages the work status of the user, The locker linking unit acquires the work status of the user who is the consignee from the work status management unit, and if the work status of the user who is the consignee is other than attendance, notifies the user who is the consignee to come to work.

2. The information processing device according to claim 1.

3. The locker linking unit determines whether a package for which the user whose work status has been updated to "working" is the consignee is stored in the locker, and if the package for which the user is the consignee is stored in the locker, notifies the user to prompt them to pick up the package.

3. The information processing device according to claim 2.

4. The locker linking unit determines at predetermined intervals whether a package for which the user whose work status is "attendance" is the consignee is stored in the locker, and if a package for which the user is the consignee is stored in the locker, notifies the user to prompt the user to pick up the package.

3. The information processing device according to claim 2.

5. a member management unit that manages members who act as proxy recipients of the parcels on behalf of the user; and The locker linking unit notifies the member to request proxy reception of the package when the work status of the user who is the recipient is other than attendance.

3. The information processing device according to claim 2.

6. The system further includes a resource management unit that manages layout information and usage status of resources including the seats and the lockers arranged at the location where the user goes to work, The locker linking unit preferentially selects the member who is using a seat near the locker in which the package for which the user is the consignee and whose working status is not at work is stored, and notifies the selected member to request the member to receive the package on behalf of the user.

6. The information processing device according to claim 5.

7. a resource management unit that manages layout information and usage status of resources including seats and lockers arranged at the location where the user goes to work, and accepts reservations for the seats from the user who uses the seats; the resource management unit preferentially selects a seat close to the locker in which the luggage of which the user who accepts the seat reservation is the consignee is stored, and notifies the user to recommend the selected seat and also notifies the user to pick up the luggage; 3. The information processing device according to claim 2.

8. The locker linking unit notifies the user, who is the consignee, to come to work when the utilization rate of the locker exceeds a predetermined threshold. The information processing device according to claim 2 .

9. The locker linking unit notifies the member to request proxy receipt of the package when the utilization rate of the locker exceeds a predetermined threshold.

7. The information processing device according to claim 5 or 6.

10. the location information management unit is an attendance status management unit that manages the attendance status of the user, The locker linking unit acquires the attendance status of the user who is the consignee from the attendance status management unit, and if the attendance status of the user who is the consignee is other than "attendance," notifies the user who is the consignee to encourage attendance.

2. The information processing device according to claim 1.

11. The locker linking unit determines whether a package for which the user whose attendance status has been updated to "present" is a consignee is stored in the locker, and if a package for which the user is a consignee is stored in the locker, notifies the user to prompt them to pick up the package. The information processing device according to claim 10.

12. The locker linking unit determines at predetermined intervals whether a package for which the user whose attendance status is present is the consignee is stored in the locker, and if a package for which the user is the consignee is stored in the locker, notifies the user to prompt them to pick up the package. The information processing device according to claim 10.

13. a member management unit that manages members who act as proxy recipients of the parcels on behalf of the user; and The locker linking unit notifies the member to request proxy reception of the package when the attendance status of the user who is the consignee is other than "attend." The information processing device according to claim 10.

14. The system further includes a resource management unit that manages layout information of resources including a plurality of locations where the user attends and the lockers, The locker linking unit preferentially selects, from the plurality of locations, the location that is closest to the locker in which the package for which the user is the consignee is stored, and notifies the user at the selected location to encourage them to receive the package. The information processing device according to claim 10.

15. The locker linking unit notifies the user who is the consignee to urge him or her to attend when the utilization rate of the locker exceeds a predetermined threshold.

15. The information processing device according to claim 10.

16. The locker linking unit notifies the member to request proxy receipt of the package when the utilization rate of the locker exceeds a predetermined threshold.

14. The information processing device according to claim 13.

17. An information processing system in which a user terminal and an information processing device are communicably connected, The information processing device includes: a location information management unit that manages location information of users who have places they commute to; a locker linking unit that acquires information about the user who is the consignee of the package stored in the locker from a locker management system that manages the usage status of the lockers, acquires location information about the user who is the consignee from the location information management unit, and if the location of the user who is the consignee is not at the location that the user frequents, sends a notification to the user who is the consignee urging him or her to go to the location that the user frequents; and The user terminal a notification receiving unit that receives the notification from the information processing device; a display unit that displays the notification; An information processing system having the above.

18. An information processing method performed by an information processing device, A procedure for managing location information of users who have a place to go; A procedure for acquiring information about the user who is the recipient of the package stored in the locker from a locker management system that manages the usage status of the locker; A procedure for acquiring location information of the user who is the consignee; If the location information of the user who is the consignee is not the place that the user frequents, a notification is sent to the user who is the consignee to urge the user to go to the place that the user frequents; An information processing method comprising:

19. In the information processing device, a procedure for managing location information of users who have places they go to; a step of acquiring information about the user who is the recipient of the package stored in the locker from a locker management system that manages the usage status of the locker; a step of acquiring location information of the user who is the consignee; a step of notifying the user who is a consignee to prompt the user to go to the place where the user is a consignee when the location information of the user who is a consignee is not the place where the user is a consignee; A program that executes the following.

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