Visitation support system and visitation support program

Abstract

To provide a visitation support system and a program that enable smooth execution of visitation support.SOLUTION: In a visitation support system, a visitation support server 300 includes: a communication unit which performs communication with a terminal of a parent who lives with their child, of a divorced couple or a couple who are going to get divorced, and a terminal of a separated parent of the couple who lives apart from their child; a visitation support adjustment unit which uses the communication unit to make an adjustment between the couple regarding a visitation between the child and the separated parent; and a visit schedule notification unit which prepares a visit schedule for the visitation support on the basis of a result of adjustment made by the visitation support adjustment unit and notifies the couple of the visit schedule. The visitation support adjustment unit includes: a direct adjustment unit which makes a direct adjustment that mediates predefined message exchange between the couple to make an adjustment, and an intervention adjustment unit which makes an intervention adjustment that involves an assistant between the couple to make an adjustment. The direct adjustment or the intervention adjustment is selected for the adjustment.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present disclosure relates to a visitation support system and a visitation support program for supporting visitation. Regarding the topic. [Background technology]

[0002] After parents (couples) with children divorce, visitation rights may be granted. A parent who lives with their child among former couples who have divorced is called a cohabiting parent, and a parent who lives with their child among former couples who have divorced is called a cohabiting parent. The parent who lives with the child is called the separated parent. Visitation is when the separated parent meets and talks with the child on a regular and continuous basis. This refers to interacting with children through phone calls, letters, etc., and is also called parent-child interaction. Be found out.

[0003] Currently, there are approximately 200,000 children born to divorced parents per year in Japan, which is about 80% of the total births. Of these, approximately 140,000 children do not have visitation rights. This means that approximately 70% of children are unable to meet with their separated parents. By maintaining contact with both parents, children can be assured of the love they receive from both parents and develop a healthy upbringing. It is hoped that the rate of visitation and contact will increase. It is normal for children to want to see their parents.

[0004] On the other hand, divorced couples (or couples planning to divorce) may have emotional issues. However, smooth communication can be difficult. Coordinating between spouses (and former spouses) regarding when and where visitation will occur can be a psychological burden. At the same time, the exchange inevitably becomes emotional and lengthy. The current situation is that the implementation rate of visitation is low due to factors such as the address of the child (and the co-resident parent). There are also factors such as not wanting separated parents to know about these things.

[0005] By using alternative dispute resolution (ADR) procedures and visitation support organizations, we can facilitate visitation. However, these methods are expensive and require in-person visitation. In some areas, there are no support groups for the transfer of children, so in order to improve the implementation rate of visitation and exchanges, This method is not necessarily sufficient. In addition, it takes a long time to arrange visitation. It may be necessary. [Prior art documents] [Non-patent literature]

[0006] [Non-Patent Document 1] Ministry of Justice, "Guidelines and Q&A for Drafting Child Rearing Agreements" (URL https: / / www.moj.go.jp / content / 001322060.pdf) Summary of the Invention [Problem to be solved by the invention]

[0007] The present disclosure relates to a visitation support system and a visitation support system that enable smooth implementation of visitation. The purpose is to provide a program. [Means for solving the problem]

[0008] The visitation support system according to the first aspect of the present disclosure is a system for supporting visitation. The visitation support system is a system for children of divorced or planning to divorce couples. Communication between the terminal of the parent who lives with the child and the terminal of the parent who lives separately from the child a communication means for communicating with a terminal, and a communication means for communicating between the child and the separated parent using the communication means; The adjustment means for making adjustments between the couple regarding the visitation and contacts of the above, and the adjustment results of the adjustment means a notification means for creating a visitation schedule based on the visitation schedule and notifying the couple of the visitation schedule; The adjustment means mediates the exchange of routine communication content between the couple and A direct adjustment means for carrying out the direct adjustment to realize the adjustment, and a direct adjustment means for intervening an assistant between the couple. and an intervention adjustment means for performing an intervention adjustment to realize the adjustment by the direct adjustment and the intervention. The adjustment is switched between:

[0009] The visitation support system according to the second aspect of the present disclosure is a visitation support system for supporting visitation. A support system for divorced or planning to divorce couples who live with their children. Communication with a terminal of a parent living together with the child, and communication with a terminal of a parent living apart from the child of the couple. and a communication means for carrying out the visitation between the child and the separated parent using the communication means. and a means for making adjustments between the couple regarding the above, and a means for making adjustments between the couple regarding the above based on the results of the adjustments made by the means for making adjustments. and a notification means for creating a visitation schedule for the visitation exchange and notifying the couple of the visitation schedule. The adjustment means performs intervention adjustment by having an assistant intervene between the couple to realize the adjustment. The assistant includes an intervention coordination means, and the assistant is an AI chatbot.

[0010] The visitation support program according to the third aspect of the present disclosure includes one or more computers. , and communications with the device of a parent who lives with their child in a divorced or divorced couple. a communication means for communicating with a terminal of a parent of the couple who lives separately from the child; Using the above-mentioned means of communication, the couple will make arrangements regarding visitation between the child and the separated parent. and creating a visitation schedule for the visitation based on the results of the adjustment by the adjustment means. The coordinating means functions as a notification means for notifying the couple of the visitation schedule. Direct coordination to achieve the above adjustment by mediating the exchange of routine communication content between couples and an adjustment means for performing intervention adjustment by having an assistant intervene between the couple to realize the adjustment. and intervention adjustment means for switching the adjustment between the direct adjustment and the intervention adjustment.

[0011] The visitation support system according to the fourth aspect of the present disclosure is for a person who is divorced or planning to divorce. A visitation support system that supports communication regarding visitation between spouses, Communication between the terminal of the parent who lives with the child of the couple and the terminal of the child of the couple A communication means for communicating with a terminal of a separated parent who is living separately, and a communication means for communicating with the child using the communication means. and an adjustment means for making adjustments between the couple regarding the visitation with the former separated parent. The coordination means may be configured to send a standard message from one parent to the other parent of the couple. Among the multiple candidates, a search is made for candidates that contain a string that matches the string entered by the one parent. a search means for searching for a candidate and presenting the searched candidate to the one parent; a notification that notifies the other parent of the template message that is the candidate selected by the one parent; and means. [Effects of the Invention]

[0012] According to one aspect of the present disclosure, there is provided a visitation support system and We can provide support programs for visitation and exchanges. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a diagram illustrating a configuration example of a visitation support system according to an embodiment. [Figure 2] FIG. 1 is a diagram showing an outline of the operation of the visitation support server according to the embodiment. [Figure 3] FIG. 10 is a diagram for explaining another example of intervention coordination by the visitation support server according to the embodiment. [Figure 4] FIG. 1 is a diagram illustrating an example of the configuration of a visitation support server according to an embodiment. [Figure 5] FIG. 10 is a diagram showing an example of information stored in the visitation support server according to the embodiment. [Figure 6] FIG. 10 is a diagram showing an example of a screen display on a terminal of a former couple when using the visitation support service according to the embodiment. [Figure 7] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the first operation pattern of the embodiment. [Figure 8] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the second operation pattern of the embodiment. [Figure 9] FIG. 10 is a diagram showing the operation of the visitation supporting server according to the third operation pattern of the embodiment. [Figure 10] FIG. 10 is a diagram showing the operation of the visitation supporting server according to a fourth operation pattern of the embodiment. [Figure 11] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 12] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 13] FIG. 10 is a diagram for explaining the addition of a supporter according to a fourth movement pattern of the embodiment. [Figure 14] FIG. 10 is a diagram showing the configuration of a visitation supporting server according to a first modified example of the embodiment. [Figure 15] FIG. 10 is a diagram showing the configuration of a visitation supporting server according to a second modified example of the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0014] The visitation support system according to the embodiment will be described with reference to the drawings. The visitation support system in this state is a system for supporting visitation. In the description, the same or similar parts are denoted by the same or similar reference numerals.

[0015] (1) System configuration FIG. 1 is a diagram showing an example of the configuration of a visitation support system 1 according to this embodiment. The visitation support system 1 for this type is a terminal of the cohabiting parent who lives with the child (referred to as the "cohabiting parent terminal"). and a terminal of a parent who lives separately from their child (also referred to as a "parent terminal") 20. 0, the visitation support server 300, and the terminal of a third party who is an arbitrator or a visitation supporter (" In the following description of the embodiment, No distinction is made between cohabiting parents and cohabiting parent terminals, no distinction is made between separate parents and separate parent terminals, and third parties and The former couple and their children are sometimes referred to as "visiting groups" without any distinction between them. The visitation group may include a third party (e.g., a visitation supporter). In the example shown, the divorced couple has one child, but if the divorced couple has multiple children, In the following description of the embodiment, a divorced couple is assumed. This is not limited to the above, but may also be considered as a couple planning to divorce.

[0016] Cohabiting parent terminal 100, Separated parent terminal 200, Visitation support server 300, Third party terminal 400 , and the LLM server 500 is connected to the network 10. The network 10 includes the Internet. The network 10 is a LAN (Local Area Network) and / or a WAN (Wid e Area Network).

[0017] Each terminal (parent terminal 100 living together, parent terminal 200 living apart, third party terminal 400) has a communication function and It is a device that has a user interface (UI). For example, each terminal is a smartphone. on a smartphone, tablet, personal computer (PC), or wearable device. However, in the following description of the embodiment, the terminals are mainly smartphones. Each device is equipped with a program called "Men-Min" for using the visitation support service. A social networking support application may be installed on each terminal. Alternatively, a general-purpose Use the visitation support service provided as a web service through the web browser of In the following description of the embodiment, the visitation support according to this embodiment The following mainly describes an example where the service name is "raeru", but other names may also be used. It is also possible.

[0018] Each server (visitation support server 300, LLM server 500) is, for example, a workstation. It can be a general-purpose computer such as a personal computer (PC) or a cloud computing platform. This may be logically realized by distributed computing. It may be configured with one computer or multiple computers.

[0019] The cohabiting parent terminal 100 receives an operation from the cohabiting parent and transmits the operation content to the visitation support server 3. 00. In addition, the cohabiting parent terminal 100 notifies the visitation support service of the information to be presented to the cohabiting parent. The information is received from the server 300 and presented to the cohabiting parent. However, it may also mean outputting audio. Assume you have an account.

[0020] In addition, the visitation support system 1 further The child may have an account with the parent / guardian. .

[0021] The separated parent terminal 200 receives operations from the separated parent and transmits the operation contents to the visitation support server 3. 00. The separated parent terminal 200 also notifies the visitation support service of the information to be presented to the separated parent. The separated parent receives the information from the account of the visitation support service. The person in charge of the project is deemed to have a bank account.

[0022] The visitation support server 300 is a server that provides visitation support services. The support service is for former spouses (parents living together and parents living apart) regarding visitation between children and separated parents. This is a service that coordinates visitation arrangements. This includes at least one of the following: adjustment of the visitation schedule; and adjustment of the visitation conditions. The date and time period (start time, end time) for visitation. There are face-to-face visitation and online visitation. Coordination of exchanges involves arranging the location for handing over children (meeting place, dismissal place) and the location for meetings. Visitation conditions are the conditions imposed on the separated parent regarding visitation, such as For example, "I don't buy expensive presents except for birthdays and Christmas," "My allowance is 100 yen," The conditions include "limited to 10,000 yen" and "no junk food."

[0023] The subjects of visitation arrangements made using the visitation support service are set on a case-by-case basis. There are two types of visitation: face-to-face visitation and (periodic) visitation that is set by prior arrangement. Regarding visitation, "arrangements" are recurring settings (recurring settings) regarding visitation. There may be a setting for regular visitation (regular setting).

[0024] In the case of visitation that is set on a case-by-case basis, the visitation support server 300 The visitation support server 3 adjusts visitation and creates a visitation schedule based on the request of one of the parties. 00 has the function of coordinating visitation on a case-by-case basis.

[0025] On the other hand, for (regular) visitation arranged in advance, the visitation support service Ba300 will create a visitation schedule based on the prior visitation agreement. The support server 300 also has a function of making adjustments to make such arrangements.

[0026] FIG. 2 is a diagram showing an outline of the operation of the visitation supporting server 300 according to this embodiment.

[0027] As shown in FIG. 2(a), the visitation support server 300 basically operates in the following manner: Direct coordination to facilitate visitation arrangements by mediating the exchange of standard communication between separated parents Direct mediation is a method in which a third party (arbitrator, visitation supporter) does not intervene in the coordination of visitation. Therefore, adjustments can be made quickly and there are no costs associated with third-party intervention. In addition, in the case of direct adjustment, the visitation support server 300 Mediates the exchange of routine communication content. The exchange of routine communication content is influenced by emotional factors. There is little room for interference, which reduces the psychological burden on the former couple. Compared to using letters, exchanging routine information online is more convenient for children (and You can communicate without revealing the address of the parent (who lives with you).

[0028] As mentioned above, divorced couples often find it difficult to communicate smoothly due to emotional factors. It can be difficult. I want to have visitation with my child, but I don't know when and where to have that visitation. The adjustment between the ex-couples is a psychological burden, and the communication is emotional and lengthy. The parents may not want their children (and the parents who live together) to know their addresses, etc. Therefore, the visitation support server 300 is By mediating the transfer and arranging visitation, it is possible to solve these problems. do.

[0029] In the case of direct adjustments, both case-by-case and arrangement adjustments, for example: Visitation arrangements are made in the following manner.

[0030] STEP 1: The visitation support server 300 receives a request from one of the former spouses (for example, the cohabiting parent). Upon request, information on the visitation arrangements desired by the parent (such as visitation schedule, visitation arrangements, etc.) The input screen for accepting input of the law, visitation conditions, etc. is displayed on the terminal of the other parent (for example, the terminal of the parent living together). The input screen is displayed on the terminal 100. The input screen is used to input the visitation information desired by the parent. It is possible to input in a selection format (e.g., pull-down menu, check box, etc.). In the case of an arranged visitation arrangement, multiple possible dates can be selected. In the case of adjustment, the visitation schedule should be set to the frequency of regular visits (for example, "every second Saturday of the month"). The visiting conditions may be freely selectable (free text, etc.). It may be possible to set multiple visiting conditions.

[0031] STEP 2: Once the entry by the parent has been completed, the visitation support server 300 Notify the other parent (e.g., the separated parent), where the other parent must provide the other parent's identification. The visitation support server 300 will then wait for the visitation details entered by the parent. The confirmation screen is displayed on the terminal of the other parent (for example, the separated parent terminal 200). The screen allows the user to choose whether to accept or reject the visitation proposal from the other parent. If you decline, you can say, "There are no available dates," "I want to skip the next meeting," or "That's it." In the case of refusal, the visitation support server 300 The parent in question will be notified of the decision and the reasons therefor.

[0032] In contrast, if the visitation proposal is accepted, the other parent will be required to agree to the proposed visitation. If you accept the information (visitation schedule, visitation method, visitation conditions, etc.) as is, In this case, the visitation arrangement is completed and the visitation support server 300 However, the other parent may not share the proposed visitation information (visitation If you wish to make any changes to the visitation schedule, visitation method, visitation conditions, etc., please enter the changes. By doing so, it is possible to propose changes to one of the parents.

[0033] STEP 3: If the other parent proposes a change, the visitation support server 300 The parent may upload the visitation information, including the proposed changes, to the parent's device (e.g., the parent's device 1). If the parent accepts the proposed changes, they can click the "OK" button. In this case, the visitation arrangement is completed, and the visitation arrangement support server 300 selects However, if the parent does not accept the proposed changes, the parent may withdraw the proposed changes. It is possible to reject the proposal or make a re-proposal for the proposed changes. Processing may return to TEP 1.

[0034] In this way, in cases of direct adjustment, the former couple directly adjusts (negotiates) the contents of visitation. In order to conduct negotiations, the former couple may not reach an agreement on the details of visitation, and visitation arrangements may not be made. In cases of direct adjustment, some items such as visitation conditions may not be met. Since free text input is possible, emotional sentences are exchanged. It is possible.

[0035] The visitation support server 300 is a messaging system that enables the exchange of messages between former spouses. The message exchange is basically done using standard phrases (selection For example, if one parent says, "I have to cancel visitation due to poor health," "Please let me know," "I will be a little late for the visitation," "Please cancel the next visitation." By selecting one of the options, the other parent will receive a message. Messages exchanged between the women may form part of direct coordination. It may be possible to select not only a template but also any description (free text format). The communication support server 300 is used to exchange messages between separated parents and their children, and between the former couple and their children. It may also have a function for exchanging messages between three parties. Message exchange may form part of intervention coordination.

[0036] As shown in FIG. 2(b), the visitation support server 300 not only has the function of direct coordination but also It has the function of intervention coordination, and is structured so that visitation coordination can be switched between direct coordination and intervention coordination. In the intervention adjustment, an assistant is intervened between the ex-couple to adjust visitation. Intervention arrangements are used to prevent visitation arrangements from taking too long or requiring the intervention of a third party. Although there are disadvantages such as costs, it can further reduce the psychological burden on the former couple, This has the advantage of making it easier for both former spouses to reach an agreement on the details of visitation.

[0037] In this way, by making it possible to switch between direct and interventional visitation arrangements, By appropriately using direct coordination and intervention coordination, smooth implementation of visitation and contact will be possible. In essence, this will enable efficient coordination of visitation and increase the rate at which visitation is implemented. This becomes:

[0038] In addition, the assistants in intervention coordination are basically mediators, visitation supporters, etc. An arbitrator is a mediator in ADR, and is a third party. The visitation supporter will be responsible for coordinating communication between the parties, handing over the child, and looking after the child. Private or government organizations or individuals (parent-child support organizations, etc.) that provide support such as protection. Arbitrators are available to assist in arranging (regular) visitation arrangements. It may be possible. The visitation supporter will intervene and adjust visitation on a case-by-case basis. However, the visitation supporter may be able to use the facility at any time. It may also be used in intervention adjustments when adjusting for

[0039] The third party terminal 400 receives operations from a third party (arbitrator or visitation supporter) and The third party terminal 400 notifies the third party of the contents of the operation to the visitation support server 300. The information to be shown is received from the visitation support server 300 and presented to the third party. , and have an account for the visitation support service as an assistant (supporter) It shall be.

[0040] FIG. 3 is a diagram for explaining another example of intervention coordination.

[0041] As shown in Figure 3, the assistant in intervention coordination is an artificial intelligence (AI) chatbox. AI assistants (AI supporters) may also be used. may be used for intervention adjustments when adjusting visitation on a case-by-case basis. The I-Assistant will assist in coordinating interventions when arranging (regular) visitation arrangements. may also be available.

[0042] The visitation support server 300 cooperates with the LLM server 500 to provide the AI ​​chatbot function. For example, the visitation support server 300 may provide an API (Application Programming Interface) LLM Server 500 via the ion Programming Interface The LLM server 500 communicates with the language model built using machine learning technology including AI. The language model is a server that performs language processing tasks using a language model. LLM is also a model for large-scale text data, specifically It learns a large amount of web content on the Internet in advance and is given just a few example tasks. These are language models that can perform various language processing tasks simply by adding a Examples include GPT-3 and GPT-4 developed by OpenAI, and GPT-5 developed by Google. Examples include BERT.

[0043] (2) Configuration of the visitation support server FIG. 4 is a diagram showing an example of the configuration of the visitation support server 300 according to this embodiment. The flow support server 300 includes a communication unit 310, a storage unit 320, and a processing unit 330. The receiving unit 310, the storage unit 320, and the processing unit 330 are interconnected by a bus or the like (not shown). is connected.

[0044] The communication unit 310 communicates with other devices (e.g., , the parent terminal 100 living together, the parent terminal 200 living apart, the third party terminal 400, and the LLM server 500) The communication by the communication unit 310 may be wired communication or may include wireless communication. In particular, the communication unit 310 may be configured to communicate with the terminal of the parent living together (parent terminal 100) and the terminal of the parent living apart. and communication with the terminal (separated parent terminal 200).

[0045] The storage unit 320 may include, for example, a ROM (Read Only Memory), a RAM (R This includes various types of memory such as DMA, DMA, and auxiliary storage. The program executed by the processing unit 330 (visitation support program) is For example, the processing unit 33 is stored in the ROM of the storage unit 320 and / or an auxiliary storage device. 0 is composed of one or more processors (computers).

[0046] In this embodiment, the storage unit 320 stores the visitation support service information as shown in FIG. For each user, user information (account information) related to that user is stored. This information is registered when you register your account (first login) and includes your user ID, role, name, and The user ID includes gender, date of birth, and address. The roles are "parent living together," "parent living apart," "child," "assistant," The name can be the user's name or nickname. Gender can be selected as either male or female. Date of birth is the date of birth of the user. The date is used, for example, to calculate the user's age. This is the user's address, but will not be made public to other users.

[0047] As shown in FIG. 5(b), the storage unit 320 stores, for each visiting group, The visitation group information is stored. A visitation group is a group of users (e.g., cohabiting parents) It is created by inviting other users (e.g., separated parents). Group ID, information on parents living together, information on parents living apart, supporter information, and one or more children The visiting group ID is an identifier that uniquely identifies the visiting group. The cohabiting parent information is information about the cohabiting parent in the visitation group, for example, The separated parent information includes the separated parent's ID. The user ID of the separated parent is included. Supporter information is provided by the assistant (supporter) in the visitation group. For example, the user ID of the assistant (supporter) is added. D. Child information is information about the children in the visitation group, e.g. The child information is information entered (registered) by the parent living with the child. The child information may include image data of the child. The image data may include The data may be photograph data of the child or illustration data of the child. stomach.

[0048] As shown in FIG. 5(c), the storage unit 320 stores, for each visitation, the visitation information related to the visitation. The visitation information is stored. The visitation information includes the visitation ID, the visitation group ID, and the visitation The visitation ID is used to identify the visitation. The visitation group ID is an identifier that uniquely identifies the visitation group. The visitation group ID is the visitation group ID. indicates the contents of visitation before the agreement (visitation schedule, visitation method, visitation conditions, etc.). The status can be one of "confirmed", "not yet confirmed", "visit completed", "cancelled", etc. The start and end times are the start and end times of visitation if it is conducted. For example, the separated parent can press the "Start Visitation" button at the beginning of visitation and the separated parent can press the "End Visitation" button at the end of visitation. The resident parent presses the "End Visit" button to register the start and end times.

[0049] The processing unit 330 executes the visitation support program to provide the visitation support service. Specifically, the processing unit 330 includes a visitation adjustment unit 331 and a visitation schedule notification unit 332. 32, an image data presentation unit 333, an exchange content recording unit 334, and a video data distribution unit 3 35, a document providing unit 336, and a visitation frequency management unit 337. Each functional unit of the processing unit 330 performs information processing using various information stored in the storage unit 320. In addition to carrying out the processing, various pieces of information stored in the storage unit 320 are updated.

[0050] The visitation adjustment unit 331 uses the communication unit 310 to communicate information regarding visitation between the child and the separated parent. As mentioned above, the Visitation and Contact Coordination Division 331 will coordinate visitation and contact between the former couple. In addition, we will adjust the schedule, method, and conditions for visitation. In the case of face-to-face visitation, the visitation arrangements are made based on the child's acceptance. This may include coordinating the location of the transfer (meeting place, disbanding place) and the location of visitation. The unit 331 generates visitation information and stores the visitation information in the storage unit 320.

[0051] The Visitation and Interchange Coordination Division 331 handles standard communication between the former spouses (for example, proposals for visitation and interchange Direct coordination is achieved by mediating the exchange of information (e.g., change proposals, and / or messages) A direct adjustment unit 331a that implements adjustment by having an assistant intervene between the former couple. The visitation and contact coordination department 331 is a department that handles direct coordination and intervention coordination. This allows for efficient coordination of visitation, as mentioned above. It will also be possible to increase the rate of visitation.

[0052] The Visitation Schedule Notification Division 332 notifies the result of the coordination by the Visitation Coordination Division 331 (i.e., Based on the visitation schedule (for example, visitation information as shown in Figure 5(c)), ) and notify the former couple of the visitation schedule. The visitation schedule will be based on the most recent visitation schedule. The visitation schedule may also include the details of visitation for subsequent visits. This allows the former couple to keep track of visitation schedules based on the visitation schedule displayed on their own devices.

[0053] The image data presentation unit 333 is configured to present the image data before or at the time of the arrangement of visitation through the visitation support service. During the adjustment, image data of the child who will be the subject of visitation will be presented to the former couple. For example, the image data presentation unit 333 may present the image data to the parent terminal 100 living together and the parent terminal 20 living separately. The image data will be sent to one or both of the parties and displayed on the screen. The former couple was encouraged to recognize that this was necessary for their own benefit, and consensus building was promoted. It can facilitate coordination of exchanges.

[0054] The Visitation Coordination Department 331 will decide on the visitation arrangements at each visitation based on the request of one of the former spouses. In addition, the visitation schedule notification unit 332 may notify one of the former couple of the visitation schedule each time a visitation is scheduled. The visitation schedule may be made based on the request of the

[0055] The visitation coordination department 331 is responsible for transferring the visitation and contact details from the intervention coordination department 331b to the direct coordination department 331. In this case, the assistance in intervention coordination may be switched to direct coordination by a. The visitation supporter may be the parent / guardian of the child. The visitation schedule was created through intervention coordination, including scheduling of visitation. After that, on the day of visitation, the former couple will communicate with each other through direct coordination (for example, messages). (interaction of messages) may be permitted.

[0056] For example, when the intervention adjustment unit 331b receives a request for such intervention adjustment from the former couple, In this case, messages between the cohabiting parent (cohabiting parent terminal 100) and the visitation supporter (third party terminal 400) are The service mediates the exchange of messages between the separated parent (separated parent terminal 200) and the visitation supporter (third party By mediating the exchange of messages between the visitation supporter and the parent / guardian terminal 400, The details of visitation and contact (including the schedule of visitation and contact) can be decided. In this case, the direct coordination section 33 Direct coordination by 1a may be stopped and become unavailable.

[0057] The intervention coordinating unit 331b notifies the visitation supporter (third party terminal) of the decided visitation details. 400), the visitation schedule notification unit 332 creates a visitation schedule and sends it to the former couple (parent terminal 100, and the separated parent terminal 200). This allows the former couple to adjust visitation arrangements. Even if this is not the case, visitation support staff can act as intermediaries to facilitate communication and facilitate visitation. This allows for adjustment of the

[0058] However, on the day of the visit, if you need to contact us urgently, such as "I will be a little late," There are cases where one of the ex-couples wants to send a message. When a visitation supporter is involved, they must constantly monitor messages, The burden on the visitation supporters is extremely heavy. Therefore, the direct adjustment department 331a Through intervention, arrangements including scheduling of visitation are made through intervention coordination, and visitation schedules are created. After that, on the day of visitation, the former couple was allowed to exchange messages, and Mediates message exchanges between couples, reducing the burden on visitation support staff. It becomes possible.

[0059] Here, the messages exchanged between the former couple on the day of the meeting were limited to standard phrases. Alternatively, messages exchanged between the former spouses on the day of the meeting may be free text. Message exchange in a chat format may be permitted.

[0060] The exchange content record section 334 records the information exchanged between the former couple through direct coordination on the day of visitation. The contents of the messages exchanged will be recorded and the recorded contents will be used to support visitation and exchanges. For example, the exchange content recording unit 334 may provide the exchange content as shown in FIG. The content of the exchange will be added to the current information and the content of the exchange will be shared with the visitation support staff (third party This will allow the visitation supporter to conduct direct investigations on the day of visitation. Check the contents of the messages exchanged between the ex-couples through the reconciliation (for example, This can be used to prevent emotional communication between ex-couples. become.

[0061] The visitation schedule notification unit 332 prepares a visitation schedule based on the prior visitation agreement. The Visitation Coordination Section 331 may make arrangements to make such arrangements. This will help you make such arrangements, so that visitation can be adjusted on a case-by-case basis. In comparison with the case of the former, visitation can be smoothly implemented. Deciding on a rule in advance reduces communication between the ex-couple.

[0062] The video data distribution unit 335 is a device that makes arrangements for visitation prior to the arrangements. Video data to teach the former couple prior knowledge for the purpose of the marriage will be distributed to them. The article covers "Basic knowledge of visitation rights," "Benefits of visitation rights," and "What to do when your desired conditions are not met." This is at least one of the contents of the content such as "is." The former couple can be informed of the arrangements and their importance, and visitation can be facilitated. The Visitation and Contact Coordination Division 331 will be able to contribute to the implementation of the video data. Only when this is confirmed may visitation arrangements be initiated.

[0063] Visitation arrangements are basically made through direct coordination by the Direct Coordination Division 331a. The procedure is, for example, as described above in steps 1 to 3.

[0064] The document provision department 336 directly coordinates the arrangements for visitation arrangements. If the arrangement is agreed by direct coordination, the A document (agreement memo) indicating the details of the agreement is generated and the document is sent to the ex-husband. The document providing unit 336 provides the document to the visiting group information. The document providing unit 336 may store the document in the storage unit 320 in association with the document (see FIG. 5(b)). In response to a request from the former couple (parent terminal 100 living together and parent terminal 200 living separately), This allows the contents of the agreement to be used as evidence. This makes it easier to make the agreement binding and facilitate smooth visitation. This can contribute to the implementation of

[0065] However, in direct mediation, the former couple may not agree on the content of the arrangement. Therefore, when making visitation arrangements, In this case, the Visitation and Contact Coordination Division 331 will shift from direct mediation to ADR with the intervention of a fair third party. The intervention may be switched to coordinate interventions that involve

[0066] For example, the Visitation and Contact Coordination Division 331 makes arrangements through direct coordination. In such cases, if the arrangement is not agreed upon even after a prescribed number of exchanges between the former spouses, You may suggest to the ex-couple that they switch to an intervention arrangement where an impartial third party intervenes. For example, The AC adjustment unit 331 determines the number of times the above-described steps 1 to 3 are repeated. When the number of times reaches a predetermined number N (N≧2), an impartial third party The information for confirming whether to switch to intervention adjustment for intervention is sent to the parent terminal 100 living together and the parent terminal 101 living separately. 200. Then, switch to intervention adjustment where an impartial third party intervenes. If the switch is selected, the visitation adjustment section 331 will switch to intervention adjustment in which an impartial third party intervenes. You may switch to a different mode and stop direct adjustment (or disable direct adjustment). This will contribute to the smooth implementation of visitation and exchanges.

[0067] In addition, the Visitation and Contact Coordination Division 331 may directly coordinate the arrangements. In this case, if it is detected that a predetermined word is included in the communication between the former couple, You may also suggest to the former couple that they switch to an intervention arrangement in which an impartial third party intervenes. The word (sentence) contains an emotional expression, and may be a pre-registered word. stomach.

[0068] When switching to intervention adjustment in which an impartial third party intervenes, the document providing unit 336 generating a document that indicates the agreed upon matters in the arrangement in a manner that distinguishes the disagreed matters; The document is provided to the former couple. For example, the document providing unit 336 may directly A document containing only the matters agreed upon by the parties (contact details) may be generated. Alternatively, the Document Provision Department 336 will provide the details of the matters agreed upon through direct mediation (visitation details) The matters that were not agreed upon through direct mediation (visitation details) are recorded as agreed matters. The document providing unit 336 may generate a document that describes the agreement. The document is sent in response to a request from the former couple (parent terminal 100 living together, parent terminal 200 living separately). Such documents can be used in ADR. This reduces the time and cost required for ADR procedures. 36 may provide the document to an impartial third party (third party terminal 400).

[0069] The visitation arrangements are made by the visitation supporter under the jurisdiction of the administrative agency (for example, the Child and Family Agency). This is carried out through intervention coordination by a visitation support worker based on the "Parent-Child Interaction Support Project" subsidy. In this case, the intervention coordinator 331b may 200) and the visitation support staff (third party terminal 400) By doing so, the visitation support staff will assist in creating a visitation support plan that shows the arrangements. The schedule notification unit 332 creates a visitation schedule based on the visitation support plan. The unit 331b allows the former couple (parent terminal 100 living together and parent terminal 200 living separately) to view the visitation support plan. This allows for support for visitation and contact based on the "Parent-Child Interaction Support Project," for example. It becomes Noh.

[0070] Alternatively, an assistant in intervention coordination may be a visitation supporter in visitation support services. It may be a supporter or an AI chatbot (hereinafter referred to as "supporter"). By having such supporters intervene in the arrangements for visitation, the psychological burden on users can be reduced. The visitation and contact adjustment section 331 can reduce the amount of time spent on visitation and contact adjustment by taking into account the specific events in direct adjustment. Based on the occurrence of this issue, we switched from direct coordination to intervention coordination in which supporters intervene. Here, the predetermined event may be when a meeting schedule is made at the request of one of the former spouses. The former couple proposed changes to the visitation arrangements, and the two parties exchanged information. or that a predetermined word has been detected in the message being processed.

[0071] For example, the visitation adjustment unit 331 may initiate intervention adjustment in response to the occurrence of a predetermined event. The former couple is asked to switch (i.e., add a supporter), and one of the former couple (one parent) ) applied for the changeover, and the other party (the other party) (the other parent) and suspend visitation arrangements until the other parent agrees to the request. The visitation coordination department 331 will decide whether to intervene when one parent applies for the change. The Visitation Coordination Division 331 may have the parent decide how much of the costs to be borne by the parent. A warning that visitation arrangements may not be possible if the other parent is required to bear the costs. The visitation coordination department 331 may notify the parent of the information. While the program was suspended, messages between the ex-couples regarding the proportion of costs required for intervention coordination were Interaction may be permitted.

[0072] The visitation frequency management unit 337 stores information indicating the number of visitations, which is the number of times visitations have been held. For example, the visitation number management unit 3 manages the number of visitations and notifies the former couple of information indicating the number of visitations. 37 is based on the visitation information shown in Figure 5(c), and is used to determine whether or not a visitation group is available. The number of times that communication has taken place is counted, and the number of times is recorded on the terminals of the former couple (parent terminal 100 living together, parent terminal 101 living separately). This allows the child to feel that he or she is participating in child-rearing. This will help increase motivation to continue visitation and exchanges.

[0073] (3) Example of device screen display FIG. 6 shows the terminals of the former couple when using the visitation support service (the parent terminal 100 living together and the parent terminal 100 living separately). 200) screen display example. This display screen is the first to be displayed after logging in. It may be a screen (so-called top screen).

[0074] In the example of the screen display shown in Figure 6, there are areas A1 and A2 for displaying images of children and areas A3 for displaying visiting schedules. Areas A3 and A4 for displaying the number of visits, area A5 for displaying the number of visits, and an operation for creating a visitation schedule. Area A6 accepts the operation to start a message exchange, and area A7 accepts the operation to start a message exchange. and accepts operations for which you would like to receive support from an assistant (supporter). and area A8.

[0075] In the example shown, areas A1 and A2 display photos of two children. Area A3 , the most recent visitation schedule (visitation details) is displayed. Here, area A3 shows the visitation schedule. is scheduled for the day, and in area A3, there are "Start Visit" and "End Visit" buttons. On the other hand, area A4 displays the next visitation schedule (visitation details), It does not include "Start Visit" and "End Visit" buttons.

[0076] Area A5 displays the cumulative number of visits to date. Area A5 displays the method of visitation. The number of visits may also be displayed separately. For example, face-to-face (direct), online, indirect (by letter, etc.) It may be possible to display the number of visits separately for each of the following:

[0077] The area A6 is a button that accepts an operation to create a meeting schedule. Once the visitation agreement is finalized, the procedure for arranging visitation through direct coordination (STEP 1 above) will begin. Apart from area A6, there is an area (Bo A tank) may be provided.

[0078] Area A7 is a button that accepts an operation to start exchanging messages. When 7 is operated (tapped), the message creation screen will appear, where you can specify the recipient and create a message. On the message creation screen, you can select a template or enter free text. You can select either one of the following.

[0079] Area A8 is for operations for which the user wishes to receive assistance from an assistant (supporter). When area A6 is operated (tapped), the meeting is conducted by indirect adjustment. The flow regulation procedure is initiated.

[0080] (4) Example of operation As a specific example of the operation of the visitation supporting server 300 according to this embodiment, the first operation pattern The first to fourth operation patterns will be explained.

[0081] (4.1) First Operation Pattern: Responding to Liaison and Coordination Support One of the support provided by visitation support organizations is liaison and coordination support. If it is not possible to coordinate the flow, a support organization (visitation supporter) will intervene and mediate communication. In conventional communication and coordination support, one parent and the other parent communicate with each other mainly through messaging apps. Create a group with the organization and a group with the other parent and the support organization, and then use these groups This support is also provided on the day of the meeting by sending messages such as "I'll be a little late." This requires support organizations to monitor messaging apps, placing a heavy burden on them. In the first operation pattern, the contact and coordination support is provided on the visitation support service. By doing so, it becomes possible to solve such problems.

[0082] FIG. 7 is a diagram showing the operation of the visitation supporting server 300 according to the first operation pattern. The action was to receive a request from the former couple for intervention coordination by a support group (visitation supporter). It will be started if

[0083] In step S101, the visitation support server 300 intervenes and adjusts the Message exchange between (cohabiting parent terminal 100) and visitation supporter (third party terminal 400) The visitation supporter (third party terminal 40) and the separated parent (separated parent terminal 200) mediate the visitation and contact. 0) to facilitate the exchange of messages between the visitation supporter and the child. The content of the exchange (including the schedule of visitation) can be decided. In this case, the direct adjustment section 331a Direct coordination by the user may be stopped and made unavailable.

[0084] In step S102, the visitation support server 300 The notice is received from the visitation supporter (third party terminal 400), a visitation schedule is created, and the former couple (the same The parent terminal 100 and the separated parent terminal 200 are notified.

[0085] In step S103, the visitation support server 300 After the schedule is created, on the day of visitation, the former couple will be allowed to exchange messages. It also acts as a mediator between ex-couples to facilitate the exchange of messages.

[0086] In step S104, the visitation support server 300 receives the The contents of the messages exchanged between the former spouses through the reconciliation process will be recorded and the relevant The recorded content will be provided to the visitation supporter. This will allow the visitation supporter to Can I check the contents of the messages exchanged on the day (for example, view them later)? This acts as a deterrent to emotional communication between the former spouses.

[0087] (4.2) Second Operation Pattern: Function to arrange visitation The visitation support server 300 allows the former couple to make arrangements for visitation alone. It provides functionality that enables

[0088] FIG. 8 is a diagram showing the operation of the visitation supporting server 300 according to the second operation pattern. The action was taken after the former couple requested that they make arrangements for visitation between the parents on their own. It will be started if

[0089] In step S201, the visitation support server 300 adjusts the visitation arrangements. Prior to this, the former couple (the same person) received video data to provide them with prior knowledge to make the agreement. The information is distributed to the parent terminal 100 (resident parent terminal 100) and the parent terminal 200 (separate parent terminal 200).

[0090] In step S202, the visitation support server 300 directly The procedure is, for example, as described above in STEP 1 to STEP 3. be.

[0091] In step S203, the visitation support server 300 determines whether or not the visitation support server 300 has made an arrangement through direct coordination. If an arrangement is agreed upon through direct coordination (step S203: YES), in step S204, the visitation support server 300 A document (agreement memo) showing the details of the agreement is generated, and the document is The company will provide the former couple with the service.

[0092] On the other hand, if the agreement has not been reached through direct coordination (step S203: NO), In step S205, the visitation supporting server 300 determines whether a predetermined condition is met. The predetermined condition is whether the agreement is not met even after a predetermined number of exchanges between the former couple. The predetermined condition may be that a predetermined word is used during communication between the ex-couple. It may also be that it has been detected that the information is included.

[0093] If the predetermined condition is met (step S205: YES), in step S206 Therefore, the visitation support server 300 considers it difficult for the former couple to reach an agreement on their own, and For example, the visitation support server 300 recommends ADR. and displaying information encouraging the use of the shared parent terminal 100 and the separate parent terminal 200 on at least one of the shared parent terminal 100 and the separate parent terminal 200. do.

[0094] Then, in step S207, the visitation support server 300 A document is generated that indicates the agreed upon matters in a manner that makes it possible to distinguish the disagreed matters from the agreed upon matters, and the document is The document is provided to the former couple (parent terminal 100 living together and parent terminal 200 living separately). By using documents in ADR, the scope of negotiation in ADR can be minimized, and AD This reduces the time and cost required for the R procedure. The documents may be provided to an impartial third party (third party terminal 400) in the ADR.

[0095] (4.3) Third Operation Pattern: Supporting Parent-Child Interactions One of the subsidies provided by the Child and Family Agency is the "Parent-Child Exchange Support Project." The visitation supporter will conduct a preliminary consultation with the former couple, and as a result, the content, method, schedule, etc. of the support will be decided. A visitation support plan will be prepared that includes details such as the frequency of visitation and other matters, and visitation and contacts will be supported. In terms of operation, it corresponds to the "Parent-Child Interaction Support Project" on the visitation support service. This will make it easier to use the "Parent-Child Interaction Support Project" and contribute to the smooth implementation of visitation and exchanges.

[0096] FIG. 9 is a diagram showing the operation of the visitation supporting server 300 according to the third operation pattern. The process begins when a request for visitation assistance is received from the former couple.

[0097] In step S301, the visitation support server 300 receives a visitation supporter (third party terminal The communication between the parent terminal 400 and the former couple (parent terminal 100 living together, parent terminal 200 living separately) By mediating between the parties, the visitation support staff will assist in the creation of a visitation support plan that shows the arrangements. For example, the visitation support server 300 may provide assistance to the cohabiting parent (cohabiting parent terminal) by means of intervention and coordination. 100) and the visitation supporter (third party terminal 400) At the same time, the communication between the separated parent (separated parent terminal 200) and the visitation supporter (third party terminal 400) In this case, direct coordination is stopped and the system becomes unavailable. In the third operation pattern, the visitation support server 300 may It may be possible to provide a function for each spouse to meet online. Server 300 is a service that allows visitation supporters to hold online interviews with cohabiting parents and visitation supporters to hold online interviews with separated parents. Set up an online interview with

[0098] In step S302, the visitation support server 300 receives the The former couple (parent terminal 100 living together and parent terminal 200 living separately) are permitted to view the visitation support plan. For example, the visitation support server 300 may transmit information indicating the visitation support plan to the cohabiting parent terminal. The information is distributed to the separated parent terminal 100 and the separated parent terminal 200.

[0099] In step S303, the visitation support server 300 executes the following based on the visitation support plan. and create a meeting schedule.

[0100] In step S304, the visitation support server 300 updates the created visitation schedule to the visitation schedule. The communication is made to the support staff (third party terminal 400) and the former couple (parent terminal 100 living together, parent terminal 200 living separately). Know.

[0101] (4.4) Fourth movement pattern: Supporter addition function In direct coordination, negative words such as "be aware of your responsibilities as a parent" (prescribed word) are not used. This can be a psychological burden. There is a need for someone to intervene in order to do this, and we have added a function to do this (supporter addition function). The supporter also acts as an assistant in the visitation support service. , a third party (natural person) or an AI chatbot can become a supporter.

[0102] FIG. 10 is a diagram showing the operation of the visitation supporting server 300 according to the fourth operation pattern.

[0103] In step S401, the visitation support server 300 Determine whether an event has occurred. The predetermined event is a meeting requested by one of the ex-couple. A schedule has been created, and one of the former spouses has proposed changes to visitation (or The number of proposed changes reached a certain number of times), and messages exchanged between the ex-couple or that a predetermined word has been detected in the message.

[0104] If a predetermined event occurs in the direct adjustment (step S401: YES), In step S402, the visitation support server 300 adds a supporter (i.e., Figure 11 shows the recommendation to add a supporter. Figure 11(a) shows the situation where one parent proposes the details of visitation to the other parent. The screen showing the confirmation screen after the proposal is made is shown below. The visitation conditions include "awareness as a parent" It contains negative words (prescribed words) such as "have." In this case, the visitation support server 300 displays a screen such as that shown in FIG. 11(b) to the one parent and / or On the screen shown in Figure 11(b), the "View details" button is clicked. When the button is operated (tapped), the screen shown in Figure 12 will appear. The support server 300 notifies the parent who clicked the "View details" button of the cost required to add a supporter. The parents (former spouses) will be asked to decide (choose) how much they will pay. It is possible to choose whether only one parent will pay the cost.

[0105] In step S403, the visitation support server 300 receives a supporter request from one of the parents. For example, on the screen shown in FIG. 12, When the " button is operated (tapped), one parent applies to add a supporter. Here, the cost burden ratio of the other party is selected as the cost burden ratio. If a situation arises where a party is unable to make arrangements with the other party, the other party may issue a warning such as, "Are you okay with not being able to make arrangements with the other party?" Display it on the parent's device and get confirmation.

[0106] If one parent applies to add a supporter (step S403: YES), In step S404, the visitation supporting server 300 performs the following steps as shown in FIG. The information that an application for additional visitation has been made will be displayed on the other parent's device. The parental support server 300 will not coordinate visitation until the other parent agrees to the request. However, the visitation support server 300 will stop providing support because it is difficult for the parents to make adjustments on their own. We would like to introduce a new computer, but we would like to cover the costs. It may also be possible to exchange messages.

[0107] In step S405, the visitation support server 300 determines whether the other parent is a supporter. Determine whether the other parent has agreed to the additional supporter application. If the parent agrees (step S405: YES), the parent will be given visitation support in step S406. The support server 300 performs a process to add a supporter to the visiting group. If the other parent refuses the application for adding a supporter, the visitation support server 300 You may recommend (suggest) R to the former couple.

[0108] When adding a supporter, the visitation support server 300 connects each of the former couple and the supporter. The supporter may arrange an online visit between the parent and the child. Specifically, the supporter and the ex-couple interact with each other. The supporter will then create a meeting schedule (date, time, location, etc.) This will prevent emotional exchanges. In addition to intervening, the visitation situation may be monitored.

[0109] In this example, we assumed that the supporter was a third party (natural person), but the supporter may also be: It may be an AI chatbot. As mentioned above, the AI ​​chatbot may be Using a so-called generative AI, the former couple chats with each other and communicates with each other. For example, the following exchange takes place:

[0110] Mother → AI chatbot : As in, “Visiting next month.” AI Chatbot → Mother: "Let's create the visitation arrangements for next month. The proposed dates are the same as last time, the third Would Saturday 10:00-12:00 be okay?" Mum → AI chatbot : As in, “No, not that day. Do it on Sunday.” AI chatbot → Mother: "Understood. Can we use the same location as last time, XXX?" Mother → AI chatbot : “That’s fine, but no restaurants.” AI chatbot → Mother: "I understand. Please tell the other person the following information. Would you like to have visitation on the third Saturday from 10:00 to 12:00? Mother → AI chatbot : “Yes.” AI chatbot → Mother: "We will contact you. Please wait a moment." AI chatbot → Father: "The other party said, "On the third Saturday from 10:00 to 12:00" There was a proposal for visitation." Dad → AI chatbot : As in, “Yes, that’s it.”

[0111] The AI ​​chatbot running on the visitation support server 300 can The chat screen (UI) for communication is displayed on the former couple (parent device 100 living together, parent device 2 living separately). 00), accepts input of text (natural language) from the former couple, and then uses the text in the LLM server. By providing the answer to the sentence to the LLM Server 500 via API, the answer to the sentence is sent to the LLM Server 500. 0, and the answer is displayed on the chat screen (UI) on the former couple's (parent terminal 100, other Prior to this operation, the following is provided on the visitation support server 300: The AI ​​chatbot in operation will be instructed to act as a visitation support expert. By providing chapters (natural language) to the LLM Server 500 via API, the LLM Server 5 For example, on the visitation support server 300, The AI ​​chatbot in operation will respond to the following questions as an expert in visitation support. A message such as "Please provide this to the LLM server 500 in advance."

[0112] In this way, visitation arrangements are made through intervention adjustments in which AI chatbots intervene. Specifically, the AI ​​chatbot interacts with each of the ex-couples, and the AI ​​chatbot Tobot will create a meeting schedule (date, time, location, etc.) which will help to reduce emotional conflict between the ex-couple. This can prevent the data from being stolen.

[0113] When an AI chatbot becomes a supporter, or when a third party (natural person) becomes a supporter, The cost can be lower than in the case of a traditional method. The former couple can choose between being the supporter or having a third party (natural person) become the supporter, depending on their wishes. It may be possible to do so.

[0114] (5) First change example FIG. 14 is a diagram showing the configuration of the visitation supporting server 300 according to the first modified example of the embodiment. In this modified example, the visitation group that is held before the Visitation Coordination Division 331 coordinates visitation is The visitation support server 300 according to this modified example is an embodiment of the setting of the visitation group. A limit setting section for setting limits on interactions between the cohabiting parent and the separated parent on the support service. 338 furthermore.

[0115] The restriction setting unit 338 may set or set a visitation group consisting of, for example, a former couple (and their children). When editing, set limits on interactions between ex-couples in the visitation group. The restriction content information indicating the content of the set restriction is stored in the memory unit 32 as part of the visiting group information. The visitation adjustment unit 331 stores the restriction information stored in the storage unit 320 in the file "0". Based on this, interactions between the former couple will be restricted.

[0116] Here, since it is common for the cohabiting parent to set up or edit visitation groups, the former couple One possible solution would be to allow only the parent living with the child to set restrictions on interactions between the children. However, such a method creates inequality between the parent living with the other parent and the parent living separately, and There is a problem of incurring resentment from parents. Both parents who live together and parents who live apart are parents of the child. This remains the same, and inequality between parents who live together and those who live separately should be avoided as much as possible. is.

[0117] Therefore, the restriction setting unit 338 sets restrictions on the communication between the former couple on the visitation support service. As a restriction, you can simply accept the setting of restrictions on things you don't want the parent living together to do. The system also allows the separated parent to set restrictions on what they do not want the cohabiting parent to do. Therefore, restrictions on communication between former spouses in the visitation support service are imposed on both cohabiting parents and separated parents. This allows for equality in settings, preventing inequality from occurring.

[0118] In addition, the restrictions that former spouses can set for each other (things they don't want to happen) are as follows: For example, regarding "urgent messages," you may say, "Please don't send them except on the day of the interview or the day before." Restrictions, restrictions on "visitation schedules" and "not wanting to make them," Regarding "visitation" there is a restriction that "we don't want it to be made," and regarding "reporting the completion of visitation," Regarding the restriction that "I don't want you to create a message," and "Entering free-form text in the message field," There is a restriction that "we don't want you to do this."

[0119] The restriction setting unit 338 inputs restriction information indicating what the person should not do to the other person. The information on restrictions received from the cohabiting parent and the separated parent is also included. The visitation adjustment unit 331 stores the received restriction information in the storage unit 320. Based on the restriction information stored in the device 20, the exchange between the ex-couple is restricted. For example, The visitation adjustment unit 331 receives operation input from the separated parent about what the separated parent does not want the child to do. You can disable the buttons to select the child's name, or you can prevent the separated parent from entering any operation that you do not want them to enter. When the request is received, the separated parent will be informed that the request is not acceptable. The visitation adjustment unit 331 receives operation inputs from the cohabiting parent about what the cohabiting parent does not want the child to do. You can disable the buttons for the child to select, or you can prevent the parent from entering operations that you do not want them to enter. When the request is accepted, the parent living with the child will be informed that the request is not acceptable.

[0120] (6) Second Change Example FIG. 15 is a diagram showing the configuration of the visitation supporting server 300 according to the second modified example of the embodiment. This example of change allows former spouses to exchange messages in the visitation support service. 10 is an example of a message function.

[0121] As mentioned above, messages are basically exchanged using a selection of standard phrases. The fixed phrases are sentences that do not include emotional expressions. For example, the visitation support server 30 0 (Visitation Coordination Department 331) provides a list or pull-down menu of template candidates for one parent. The parent selects a standard message from multiple options and sends it to the other parent. However, this method can be difficult to implement as the number of template candidates increases. It is difficult to find the desired template by scrolling through the many template candidates. There is a problem that it becomes difficult.

[0122] Therefore, in this modified example, under the premise that one parent notifies the other parent with a fixed message, In order to make it easier to find a desired template from among a large number of template candidates, Specifically, the visitation coordination unit 331 is responsible for the transfer of parental rights from one parent to the other. From among multiple candidates for standard notification messages, select the one that matches the string entered by the parent. A message search function searches for candidates that contain the string you want to search for and presents the searched candidates to the parent. A search section 331c and a fixed phrase message that is a candidate selected by the one parent from the presented candidates are displayed. and a message notification unit 331d that notifies the other parent of a message.

[0123] For example, the storage unit 320 stores a large number of template candidates in advance. 331c is a character string on a template selection screen for one parent to select a desired template. A text box (search box) into which the message can be input is displayed. If at least one character (string) is entered in the text box, the message search The unit 331c extracts a fixed phrase including the input character string from the storage unit 320, and Present at least one standard message to the other parent, such as "Cancel." If you enter this in the search box, the standard phrase that includes "cancellation" will be "Due to poor health" Please cancel today's appointment" and "Please cancel today's appointment due to an emergency." The two phrases are extracted and then added to the parent end of the The parent in question selects one of the two phrases displayed and clicks "Phrase" By making a "template notification request", the message notification unit 331d notifies the selected template. Sends a message of type statement to the other parent.

[0124] As a result, according to this modification, one parent can send a standard message to the other parent. Under this premise, it becomes easier to find the desired phrase from among a large number of phrase candidates. .

[0125] As a result of the search by the message search unit 331c, if a character string that matches the character string entered by one of the parents is found, It is also possible that the storage unit 320 does not contain a fixed phrase containing the desired character string. The message search unit 331c notifies the one parent that the search has failed, and also sends a Would you like to request additional template messages? When the parent inputs a fixed phrase that the parent wants to add, the message search unit 331c searches for the input The input new template (new candidate) is added to the storage unit 320, and is used for the next search. The new phrase is also included in the search. This allows the parent to search for the new phrase from the next time onwards. In this way, the new template can be used when searching for a message. c is based on the fact that there is no candidate that contains a string that matches the string entered by the other parent. Based on this, a request to add a standard phrase is accepted from the other parent, and the standard phrase addition request is Add new boilerplate suggestions based on the phrase, and search for the new boilerplate suggestions in subsequent searches. Add to target.

[0126] (7) Other embodiments In the above embodiment, the storage unit 320 stores the user information shown in FIG. 5(a), and the user information The information includes "roles," and "roles" include "parents living together," "parents living apart," "children," and "assistants." In the above embodiment, either "supporter" or "supporter" is selected. In this case, it was envisaged that information would be displayed differently for parents who live together and those who live apart. However, because the term "separated parents" can be discriminatory, the terms "father" and "mother" are used interchangeably. In addition, if a couple has two children and one child is born to one spouse, In some cases, one child lives with one parent and the other child lives with the other parent, but in the above-mentioned embodiment When it comes to handling information, it is difficult to deal with such cases.

[0127] Therefore, the "roles" are "father (father)," "mother (mom)," "child," The configuration may be such that either "assistant (supporter)" or "assistant (supporter)" is selected. It may be possible to select not only "father (father)" but also "father surrogate" and "mother (mother)" It may be possible to select not only "Mother's representative" but also "Mother's representative." Add information about which parent (including parent's representative) the child lives with to the parent information. This allows the information to be displayed as "father" and "mother," but the system can also display the information as "living together." Therefore, it will be possible to distinguish between "parents" and "separate parents." Even if you live with your pet, it will be possible to manage it properly.

[0128] That is, the storage unit 320 that stores the user information of each user of the visitation support service: Information indicating whether the user corresponding to the user information is a father, a mother, or a child If the corresponding user is a child, the storage unit 320 stores the The information should further include information indicating whether the child lives with the father or mother. Then, the visitation support server 300 stores the information as follows when displaying (presenting) the information on the terminal: While using terms such as "father" and "mother," the system will determine which parent is the parent based on the child's user information. The above-mentioned embodiment is performed by identifying whether the parent is a cohabiting parent or a separate parent, and taking into consideration whether the parent is a cohabiting parent or a separate parent. Information processing related to the state may also be performed.

[0129] In the above embodiment, the visitation frequency management unit 337 manages the number of visitations, which is the number of visitations that have been held. An example of managing information indicating the number of visits and informing the former couple of the information indicating the number of visits However, the visitation frequency management unit 337 is configured to manage the visitation frequency as shown in FIG. Visitation information (track record) and its change history (history of changes to the original visitation content) The information may be stored in the memory unit 320 as a record of the exchange. " also states that "children have the right to know their parents as far as possible and to be raised by them. The law stipulates that "children have the right to know" and this right is also called "children's right to know." Therefore, the visitation management unit 337 keeps track of the past visitation records and change history. Records of visitation including the child's history are kept and can be viewed even after the child becomes an adult. That is, the visitation frequency management unit 337 permanently or semi-permanently stores the visitation records. If a request is made to view the account of the child in question, Provide the child with visitation records. This will help ensure the child's right to know. It becomes.

[0130] The operation flows and operation examples in the above-described embodiments are not necessarily shown in flow charts or sequence diagrams. For example, the steps in the operations may not necessarily be executed in the order described in the preceding paragraph. The processes may be executed in a different order than that shown in the flow or sequence diagram, but may be executed in parallel. Also, some of the steps in the operation may be omitted, and further Steps may be added to the process. The examples may be implemented independently, or two or more operational flows and operational examples may be implemented in combination. For example, some steps in one operational flow may be added to another operational flow. It is possible to replace some steps in one operational flow with some steps in another operational flow. That's fine.

[0131] A program for causing a computer to execute the operations according to the above-described embodiments may be provided. The program may be recorded on a computer-readable medium. The removable media allows you to install the program on your computer. Here, the computer-readable medium on which the program is recorded is a non-transitory recording medium. The non-transitory recording medium is not particularly limited, but may be, for example, a C The recording medium may be a D-ROM or DVD-ROM.

[0132] As used in this disclosure, the terms "based on" and "depending on" are used unless otherwise specified. does not mean "based only on" or "in accordance with" unless the term "based on" is used in a "Based solely on" and "based at least in part on" are both used interchangeably. Similarly, the phrase "in response to" should be interpreted as "only in response to" and "at least partially in response to." " " Also, "include" and "comprise" ) and variations thereof do not mean to include only the listed items, but This means that the item may contain only the items listed, or may contain additional items in addition to the items listed. Additionally, the term "or" as used in this disclosure does not mean exclusive or. In this disclosure, for example, words such as a, an, and the in English are used interchangeably. If articles are added by translation, these articles should be used in a way that is not obvious from the context. Unless otherwise indicated, the plural is included.

[0133] The embodiment has been described in detail above with reference to the drawings, but the specific configuration has not been described above. The invention is not limited to the above, and various design changes can be made within the scope that does not deviate from the gist of the invention. It is possible. [Explanation of symbols]

[0134] 1: Visitation and Exchange Support System 10: Network 100: Parent device living together 200: Separate parent device 300: Visitation support server 310: Communications Department 320: Storage section 330: Processing section 331: Visitation and Contact Coordination Department 331a: Direct adjustment section 331b: Intervention Coordination Department 331c: Message search section 331d: Message notification section 332: Visitation Notification Department 333: Image data presentation unit 334: Communication Recording Section 335: Video Data Distribution Department 336: Documentation Department 337: Visitation Management Department 338: Restriction setting section 400: Third-party terminal 500: LLM server

Claims

1. A visitation support system for supporting visitation, Communication with the device of a parent who lives with their child in a divorced or divorced couple a communication means for communicating with a terminal of a parent of the couple who lives separately from the child; The communication means is used to communicate between the spouses regarding the visitation between the child and the separated parent. an adjusting means for adjusting the A visitation schedule for the visitation is prepared based on the adjustment result of the adjustment means, and the visitation schedule is a notification means for notifying the couple, The adjustment means mediates the exchange of routine communication content between the couple to achieve the adjustment. and a direct adjustment means for directly adjusting the marriage between the couple, and a direct adjustment means for allowing an assistant to intervene between the couple and the couple to adjust the marriage between the couple. and an intervention adjustment means for performing an intervention adjustment to realize the direct adjustment and the intervention adjustment. Switching between the above adjustments Visitation support system.

2. The adjustment means may, as the adjustment, adjust the schedule of the visitation, the method of the visitation, etc. and adjust the visitation conditions of the visitation. The visitation support system according to claim 1.

3. Before or during the adjustment, the image data of the child may be presented to the couple. Further provided with a display means The visitation support system according to claim 1.

4. The notification means notifies the parent of the visitation upon request of one of the spouses each time the visitation takes place. Create an appointment for The adjustment means carries out the adjustment each time the visitation takes place. The visitation support system according to any one of claims 1 to 3.

5. The adjustment means switches from the intervention adjustment to the direct adjustment. The visitation support system according to any one of claims 1 to 3.

6. The assistant is a visitation supporter, The adjustment means includes adjusting the schedule for the visitation through the intervention of the visitation supporter. After the above adjustments are made by the intervention adjustment and the visitation schedule is created, on the day of the visitation In the case of a marriage, the couple is permitted to communicate with each other through direct coordination. The visitation support system according to claim 5.

7. The communication between the couple through the direct arrangements on the day of the visitation and a recording means for recording the contents of the visitation and exchanges supporter and providing the recorded contents to the visitation and exchanges supporter. Prepare The visitation support system according to claim 6.

8. The said adjustment means is to carry out the said adjustment for making the advance arrangements for the said visitation. Create a record agreement The visitation support system according to any one of claims 1 to 3.

9. The notification means prepares the visitation schedule based on the visitation arrangement. R The visitation support system according to claim 8.

10. Prior to the adjustment, video data for teaching prior knowledge for making the arrangement is provided. The device further includes a distribution unit for distributing the data to the couple. The visitation support system according to claim 8.

11. When the adjustment for making the arrangement is made by the direct adjustment, and If the above arrangement is agreed upon through direct negotiation, the details of the agreed arrangement shall be indicated. and providing means for generating a document for providing the document to the couple. R The visitation support system according to claim 8.

12. The assistant is an impartial third party in the alternative dispute resolution process; The adjustment means may switch from the direct adjustment to the intervention adjustment in which the impartial third party intervenes. Switch The visitation support system according to claim 8.

13. When the adjustment means performs the adjustment for making the agreement by the direct adjustment, When a predetermined condition is satisfied, the fair third party intervenes in the intervention adjustment. Propose a switch to the couple The visitation support system according to claim 12.

14. The predetermined condition is such that the agreement is not reached even after a predetermined number of exchanges between the couple. It is something that cannot be done. The visitation support system according to claim 13.

15. In the case of switching to the intervention adjustment in which the impartial third party intervenes, a document that indicates the agreements in the document in a manner that allows the agreements to be distinguished from the disagreements; The device further includes a providing means for providing the gift to the couple. The visitation support system according to claim 13.

16. The assistant is a visitation supporter, The intervention adjustment means mediates communication between each of the couples and the visitation supporter. By using the visitation support staff, the visitation support staff will prepare a visitation support plan that shows the above arrangement. Assistance, The notification means creates the visitation schedule based on the visitation support plan. The visitation support system according to claim 8.

17. The intervention adjustment means permits the couple to view the visitation support plan. The visitation support system according to claim 16.

18. The assistant is a visitation supporter or an AI chatbot, The adjusting means adjusts the previous value based on the occurrence of a predetermined event in the direct adjustment. The direct coordination is followed by the intervention coordination in which the visitation supporter or the AI ​​chatbot intervenes. Switch to The visitation support system according to any one of claims 1 to 3.

19. The predetermined event is that the visitation schedule is created at the request of one of the spouses; The fact that one of the spouses proposed a change to the visitation arrangements and the correspondence between the spouses or the specified word is detected in the The visitation support system according to claim 18.

20. The adjusting means is Switching to the intervention adjustment in response to the occurrence of the predetermined event Propose, In response to one of the spouses applying for the change, Notify the other spouse, Suspend said adjustment until the other party agrees to the offer. The visitation support system according to claim 18.

21. The adjustment means determines the amount of time required for the intervention adjustment when one of the couple requests the changeover. Determine the proportion of costs to be borne by the The visitation support system according to claim 20.

22. The adjustment means may continue to use the information provided by the husband and wife regarding the burden ratio even while the adjustment is suspended. Allow message exchange The visitation support system according to claim 21.

23. Manage information indicating the number of visitations that have been conducted, and communicate the information indicating the number of visitations to the couple. Further, management measures are provided to The visitation support system according to any one of claims 1 to 3.

24. Maintain visitation records including the results and change history of each of the past visitations, The visitation record may be accessed even after the child becomes an adult. The visitation support system according to any one of claims 1 to 3.

25. With the cohabiting parent on the visitation support service provided by the visitation support system The device further includes a limit setting means for setting limits on interactions with the separated parent, The restriction setting means may set the restriction on what the parent does not want the other parent to do. Not only can you accept it, but you can also set restrictions on what you don't want your cohabiting parent to do. Acceptance from separated parents The visitation support system according to any one of claims 1 to 3.

26. The adjusting means is The visitation support service provided by the visitation support system is provided by the From among multiple candidates of a standard message to be sent from one parent to the other parent, Search for candidates that contain a string that matches the string entered by the parent, and then use the searched candidates as the A search tool presented to parents; The template message that is the candidate selected by the one parent from the presented candidates is and a message notification means for notifying the other parent. The visitation support system according to any one of claims 1 to 3.

27. Users of the visitation support services provided by the visitation support system Further comprising a storage means for storing information, The storage means stores information indicating whether the user corresponding to the user information is a father, a mother, or a child. and storing information indicating whether the value is out of alignment, If the corresponding user is a child, the storage means stores the user information of the child. The notification shall include further information indicating whether the child lives with the father or mother. remember The visitation support system according to any one of claims 1 to 3.

28. A visitation support system for supporting visitation, Communication with the device of a parent who lives with their child in a divorced or divorced couple a communication means for communicating with a terminal of a parent of the couple who lives separately from the child; The communication means is used to communicate between the spouses regarding the visitation between the child and the separated parent. an adjusting means for adjusting the A visitation schedule for the visitation is prepared based on the adjustment result of the adjustment means, and the visitation schedule is a notification means for notifying the couple, The adjustment means may be an intervention adjustment means for realizing the adjustment by having an assistant intervene between the couple. and an intervention coordination means for performing the intervention coordination, and the assistant is an AI chatbot. Visitation support system.

29. One or more computers Communication with the device of a parent who lives with their child in a divorced or divorced couple a communication means for communicating with a terminal of a parent of the couple who lives separately from the child; Using the communication means, the couple will make arrangements regarding visitation between the child and the separated parent. an adjusting means for adjusting the A visitation schedule for the visitation is prepared based on the adjustment result of the adjustment means, and the visitation schedule is functioning as a notification means for notifying the couple; The adjustment means mediates the exchange of routine communication content between the couple to achieve the adjustment. and a direct adjustment means for directly adjusting the marriage between the couple, and a direct adjustment means for allowing an assistant to intervene between the couple and the couple to adjust the marriage between the couple. and an intervention adjustment means for performing an intervention adjustment to realize the direct adjustment and the intervention adjustment. Switching between the above adjustments Visitation support program.

30. Supporting divorced or divorced couples in dealing with visitation issues A visitation support system that Communication between the terminal of the parent who lives with the child of the couple and the terminal of the child of the couple a communication means for communicating with the terminal of the separated parent; The communication means is used to communicate between the spouses regarding the visitation between the child and the separated parent. and an adjustment means for adjusting the The adjusting means is Among multiple candidates for a standard message to be sent from one parent to the other parent of the couple, A search is made for candidates containing a string that matches the string entered by the one parent. a search means for presenting candidates to the one parent; The template message that is the candidate selected by the one parent from the presented candidates is and a notification means for notifying the other parent. Visitation support system.

31. The search means Based on the fact that there is no candidate that contains a string that matches the string entered by the one parent, Based on this, a request to add a template is received from the one parent, Add new phrase candidates based on the phrase addition request and use them in subsequent searches. Add the new phrase candidates to the search results The visitation support system according to claim 30.

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