Call processing device, call processing system, call processing method, and program

Abstract

To provide a call processing device, call processing system, call processing method, and program that can easily prevent nuisance behavior via voice calls before it occurs.SOLUTION: The call processing device includes a recipient data inquiry unit that determines and outputs recipient data of a voice call recipient on the basis of call information transmitted by a caller, and a call substitution function unit that analyzes the call information and generates response data tailored to the recipient's characteristics on the basis of the recipient data output by the recipient data inquiry unit, and responds to the caller.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a call processing device, a call processing system, a call processing method, and a program. [Background technology]

[0002] It is known that voice calls are made with the intent of causing nuisance, such as telephone fraud, hard selling, and stalking.

[0003] For example, Patent Document 1 describes an information processing system that uses a voice recognition technique to create text data from voice data indicating the contents of a voice call, and determines that the call is a specific call. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6966357 Summary of the Invention [Problem to be solved by the invention]

[0005] The information processing system described in Patent Document 1 analyzes the voices of the caller and receiver to determine whether the call is intended to cause nuisance. However, with the above method, even if the system determines that the call is intended to be nuisance, the recipient is still communicating directly with the caller, so there is a possibility that they may become a victim of nuisance.

[0006] For example, in the case of telephone fraud, even if AI (Artificial Intelligence) determines that the call is a fraud, if the recipient directly speaks to the fraudulent caller, they will be given information to deceive the recipient. As a result, there is a risk that the recipient will believe the words of the caller, the fraudster, rather than the AI's judgment, and in this case, they may become victims of fraud.

[0007] An object of the present disclosure is to solve the above-mentioned problems and provide a call processing device, a call processing system, a call processing method, and a program that can easily prevent damage caused by nuisance behavior via voice calls. [Means for solving the problem]

[0008] A call processing device according to one aspect of the present disclosure includes a recipient data inquiry unit that determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by a caller, and a call alternative function unit that analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit, and responds to the caller; Equipped with.

[0009] A call processing method according to one aspect of the present disclosure determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the caller, analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data, and responds to the caller.

[0010] A program according to one aspect of the present disclosure causes a computer to determine and output recipient data of a recipient of a voice call based on call information of the voice call originated by the caller, analyze the call information, generate response data tailored to the characteristics of the recipient based on the recipient data, and respond to the caller. [Effects of the Invention]

[0011] According to the above aspect, it is easy to prevent damage caused by nuisance behavior via voice calls. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a diagram illustrating a call processing device according to the present disclosure and its connection configuration; [Figure 2] 1 illustrates a call processing system according to the present disclosure. [Figure 3] FIG. 2 is a sequence diagram of a call alternative function unit according to the present disclosure. [Figure 4] FIG. 10 is a sequence diagram of a receiver data query unit according to the present disclosure. [Figure 5] FIG. 10 is a sequence diagram of another call alternative function unit according to the present disclosure. [Figure 6] FIG. 10 is a sequence diagram of another call alternative function unit according to the present disclosure. [Figure 7] 1 is a block diagram of a call processing device according to the present disclosure. [Figure 8] 1 is a flowchart of a call processing method according to the present disclosure. [Figure 9] FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer for realizing the functions of a call processing device according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0013] Each embodiment will be described below with reference to the drawings. In all drawings, the same or corresponding components are designated by the same reference numerals, and common descriptions will be omitted. It should be noted that in this disclosure, the drawings may relate to one or more embodiments.

[0014] First Embodiment Hereinafter, an embodiment according to the present disclosure will be described with reference to the drawings. Among the arrows shown in each block diagram, unidirectional arrows simply indicate the direction of flow of a certain signal (data), and do not exclude bidirectionality.

[0015] (Configuration of call processing system) The overall configuration of the call processing system 100 will now be described. 1, the call processing system 100 includes a recipient's call terminal 10 and a call processing device 30. The recipient's call terminal 10 is connected to a call terminal 20 of the sender's side via a telephone network or the Internet 00, and voice calls can be made between the recipient's call terminal 10 and the call terminal 20 of the sender's side. The call processing device 30 may be built into the recipient's call terminal 10, or may be connected to the recipient's call terminal 10 via the Internet.

[0016] (Configuration of call processing device) As shown in FIG. 1, the call processing device 30 functionally comprises a call alternative function unit 40, a recipient data inquiry unit 50, and a purpose determination function unit 60. For example, the call processing device 30 may be equipped with a computer, and the functions of the call alternative function unit 40, the recipient data inquiry unit 50, and the purpose determination function unit 60 may be realized through a computer program.

[0017] The call alternative function unit 40 has a function in which AI generates response data tailored to the characteristics of the recipient and replies to the caller in response to a voice call made by the caller to the recipient from the caller's call terminal 20. The response data tailored to the characteristics of the recipient is, for example, data for making a reply to the caller that imitates the recipient.

[0018] The call alternative function unit 40 analyzes call information including the voice of the caller in a voice call. In addition, the call alternative function unit 40 generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit 50. Therefore, even if the recipient receives a voice call from the call terminal 20 on the caller side, the recipient does not need to directly talk to the caller.

[0019] The recipient data inquiry unit 50 has a function of acquiring recipient data. The recipient data inquiry unit 50 determines recipient data of the recipient of the voice call based on the call information of the voice call originated by the caller, acquires it from the database, and outputs it to the call alternative function unit 40.

[0020] The purpose determination function unit 60 has a function of determining whether or not the purpose of the voice call is to cause a nuisance.

[0021] 2, the call alternative function unit 40 functionally comprises a call information analysis function unit 41, a recipient profiling function unit 42, a call verification function unit 43, and a response data generation function unit 44. This allows the AI ​​to generate response data tailored to the characteristics of the recipient in response to a voice call made from the caller's call terminal 20, and to reply to the caller.

[0022] The call information analysis function unit 41 has a function of using AI to analyze the call voice of the caller received by the recipient-side call terminal 10 and generate a voice call profile including this data. The call information analysis function unit 41 uses AI to analyze the call voice of the caller into data such as caller information, call content, context, and acoustic information, and generates a voice call profile that includes this information.

[0023] The recipient profiling function unit 42 has a function of generating a recipient profile based on recipient data. The recipient profiling function unit 42 generates a recipient profile by profiling data for the call processing device 30 from recipient data registered in a recipient database unit 52 described later. Here, the recipient profile may include various data related to the recipient, such as personal information, career history, behavioral information, personality, relationship information, and health information.

[0024] The call verification function unit 43 compares the voice call profile generated by the call information analysis function unit 41 with the receiver profile generated by the receiver profiling function unit 42. Then, it verifies whether there are any inconsistencies between the two in the comparison, and outputs the result to the purpose determination function unit 60, which will be described later, and determines whether the voice call is intended to cause a nuisance.

[0025] The response data generation function unit 44 has a function of generating the response data for replying to the caller based on the voice call profile and the recipient profile. The response data generation function unit 44 generates response content and response voice to be sent to the caller based on the voice call profile and the recipient profile using AI.

[0026] 2, the recipient data query unit 50 functionally comprises a recipient data query function unit 51 and a recipient database unit 52. This allows the recipient data query unit 50 to obtain information necessary for generating a recipient profile from the recipient database unit 52 based on the voice call profile.

[0027] The recipient data inquiry function unit 51 acquires recipient data required for generating a recipient profile using AI from the recipient database unit 52 based on the voice call profile output from the call information analysis function unit 41.

[0028] The recipient database unit 52 stores recipient data.

[0029] Here, the purpose determination function unit 60 uses AI to determine whether the content of the voice call corresponds to a call intended to commit nuisance behavior, but more specifically, the purpose determination function unit 60 uses AI to determine whether the content of the voice call corresponds to a call intended to commit nuisance behavior based on the voice call profile output from the call information analysis function unit 41 and the voice call verification results output from the call verification function unit 43.

[0030] (Operation of call processing device) The details of the operation of the call processing device 30 in the present disclosure will be explained together with a detailed description of the call alternative function unit 40 and the recipient data inquiry unit 50. The operation of the call processing device 30, which will be explained below with reference to FIGS. 3 and 4, corresponds to the call processing method of the present disclosure.

[0031] FIG. 3 shows an example in which the call alternative function unit 40 shown in FIG. 2 is an AI composed of a call information analysis function unit 41, a recipient profiling function unit 42, a call verification function unit 43, and a response data generation function unit 44.

[0032] Figure 3 shows the sequence by which the AI ​​described above performs the function of acting on behalf of the recipient.

[0033] When a voice call is made from the call terminal 20 on the call originator side to the call terminal 10 on the call recipient side, the call processing device 30 inputs call information of the voice call output from the call terminal 10 on the call originator side to the call information analysis function unit 41 (S100).

[0034] The call information analysis function unit 41 analyzes the call information of the voice call output from the recipient's call terminal 10 using AI to generate a voice call profile. Then, the call information analysis function unit 41 outputs the generated voice call profile to the receiver data inquiry unit 50, the call verification function unit 43, the response data generation function unit 44, and the purpose determination function unit 60 (S101).

[0035] The voice call profile may include information obtained by analyzing a voice call output from the recipient's call terminal 10 and converting it into data such as caller information, call content, context, and acoustic information. Furthermore, the receiver data inquiry 50, the call verification function unit 43, the response data generation function unit 44, and the purpose determination function unit 60 receive the output voice call profile and perform their respective processes.

[0036] The recipient profiling function unit 42 receives recipient data input from the recipient data inquiry unit 50 and generates a recipient profile for the call processing device 30 by profiling the data. Then, the receiver profiling function unit 42 outputs the generated receiver profile to the call verification function unit 43 and the response data generation function unit 44 (S102).

[0037] Here, the recipient data includes various data related to the recipient in the recipient database unit 52, and the recipient profiling function unit 42 generates a recipient profile based on this various data, including, for example, personal information, career history, behavioral information, personality, relationship information, health information, etc.

[0038] The call verification function unit 43 compares the contents of the voice call profile output by the call information analysis function unit 41 with the contents of the receiver profile output by the receiver profiling function unit 42, and verifies whether there are any inconsistencies in the call contents. The call verification function unit 43 outputs the verification result to the purpose determination function unit 60 as an element for determining whether the caller and the voice call correspond to the purpose of nuisance (S103).

[0039] Here, the contents of the voice call profile are compared with the contents of the recipient profile, and a discrepancy in the call content may occur, for example, when a different date of birth is stated as the recipient's date of birth in a conversation between the caller and the call processing device 30, or when the voice of a caller claiming to be a relative of the recipient is not included in the data for the recipient's relatives. The purpose determination function unit 60, which receives the output of such verification results, is likely to determine that the caller and the voice call are intended to cause harassment.

[0040] Here, the call verification function unit 43 may compare the voice call profile with the recipient profile and, in the process of verifying the voice call, digitize the comparison result between the voice call profile and the recipient profile. Here, the specific method of digitization is appropriately set so that the numeric value indicates the degree to which the call content matches the recipient information.

[0041] The purpose determination function unit 60 has a function of determining whether or not a voice call is intended to cause nuisance. Here, the determination in the purpose determination function unit 60 is based on a voice call profile, which is information obtained from the call voice output by the call information analysis function unit 41, and a verification result obtained by comparing the voice call profile with the recipient profile.

[0042] The determination based on the voice call profile is specifically a determination made by referring to past fraud patterns, similar to the method in the related art.

[0043] The determination based on the verification results obtained by comparing the voice call profile with the recipient profile is based on the verification results obtained by the call verification function unit 43, as described above, by comparing the voice call profile with the recipient profile to verify whether there are any inconsistencies in the call content.

[0044] Here, when the call verification function unit 43 compares the voice call profile with the recipient profile and quantifies the comparison result between the voice call profile and the recipient profile in the process of verifying the voice call, the call verification function unit 43 outputs the numerical value as the verification result to the purpose determination function unit 60. The purpose determination function unit 60 may determine whether the voice call is intended to be a nuisance call by, for example, setting a predetermined threshold value for the numerical value received as the verification result and comparing the numerical value with the threshold value.

[0045] As described above, the purpose determination function unit 60 determines whether a voice call is intended to cause harassment based on both past fraud patterns and the verification results output by the call verification function unit 43.

[0046] The result of the purpose determination by the purpose determination function unit 60 is output from the purpose determination function unit 60 to the call verification function unit 43 (S104).

[0047] If the call verification function unit 43 determines based on the result of the purpose determination output from the purpose determination function unit 60 that the content of the call is not intended to cause nuisance, it outputs a response data output request to the response data generation function unit 44 to generate a response to the call (S105). On the other hand, if it is determined based on the result of the purpose determination output from the purpose determination function unit 60 that the content of the call is intended to cause nuisance, measures against the nuisance, such as a call disconnection command or a report, are output to disconnect the voice call (S105).

[0048] The report can also provide a voice call profile that reveals the contents of the call to, for example, the recipient's relatives, the police, security companies, or telephone fraud prevention systems. This will allow for increased vigilance against callers and will also promote AI learning, making it easier to prevent nuisance behavior with greater accuracy in the future.

[0049] When the response data output request is input from the call verification function unit 43, the response data generation function unit 44 generates response data that reflects the characteristics of the receiver using the voice call profile and the receiver profile by AI. The generated response data is output to the receiver's call terminal 10 (S106).

[0050] Here, the response data may include, for example, a response that imitates the recipient's speaking style, or a response based on information that only the recipient knows.

[0051] FIG. 4 shows an example in which the recipient data inquiry unit 50 shown in FIG. 2 is made up of a recipient data inquiry function unit 51 and a recipient database unit 52.

[0052] FIG. 3 is a sequence diagram for realizing the identification of recipient data required for processing by the call alternative function unit 40 and the acquisition of the recipient data.

[0053] The receiver data query function unit 51 uses AI to identify the relationship between the voice call profile output by the call information analysis function unit 41 and the receiver. Here, the voice call profile may include information such as caller information, call content, context, and acoustic information.

[0054] The recipient data inquiry function unit 51 requests recipient data from the recipient database unit 52 based on the identified relationship (S200). The recipient data is also required to generate reply data tailored to the recipient's characteristics to reply to the sender.

[0055] In one example, the request may be for date of birth data, for example, if the call contains keywords related to the date of birth, or it may be for personality data of the recipient so that the AI ​​response can mimic the recipient's speaking style.

[0056] In addition, the recipient data includes various data related to the recipient in the recipient database unit 52, and the recipient profiling function unit 42 generates a recipient profile based on this various data, including, for example, personal information, career history, behavioral information, personality, relationship information, health information, etc.

[0057] The recipient database unit 52 acquires recipient data from the database based on a recipient data request from the recipient data query function unit 51. The recipient database unit 52 outputs the acquired recipient data to the recipient data query function unit 51 (S201).

[0058] The recipient database unit 52 may acquire and register data previously registered by the recipient. Alternatively, for example, the recipient database unit 52 may acquire and register data based on the behavioral history obtained from a GPS (Global Positioning System) via the mobile terminal used by the recipient, the content of voice calls, etc. Alternatively, the recipient database unit 52 may acquire recipient data from data that is automatically registered.

[0059] After acquiring the recipient data from the recipient database unit 52, the recipient data inquiry function unit 51 outputs the recipient data to the recipient profiling function unit 42 (S102).

[0060] (Action and effect) According to the call processing device 30 of the present disclosure, AI analyzes information obtained from voice calls and substitutes the call according to the characteristics of the recipient, so that the recipient does not have to talk directly with the caller. Therefore, even if a recipient receives a call intended to cause harassment, the recipient is less likely to become a victim of harassment because they are not directly communicating with the caller.

[0061] More specifically, according to the call processing device 30 of the present disclosure, in the case of telephone fraud, the recipient does not have a direct conversation with the caller, and therefore the caller does not provide the recipient with information to deceive them, making it easier to prevent the recipient from becoming a victim of telephone fraud by believing the words of the caller, who is a fraudster.

[0062] Furthermore, according to the call processing device 30 of the present disclosure, the call verification function unit 43 compares the voice call profile generated by the call information analysis function unit 41 with the receiver profile generated by the receiver profiling function unit 42, and verifies whether there are any inconsistencies between the two. In this way, by having AI check for any inconsistencies between the content of the call and the recipient's data, it becomes easier to determine whether the call is intended to be nuisance based on the recipient's data.

[0063] As described above, the configuration and operation of the speech processing device 30 according to this embodiment have been described with reference to FIGS. A modified example of the speech processing device 30 according to this embodiment will be described below with reference to FIGS.

[0064] (Variation A) 5 is a sequence diagram showing the operation of the modified example A of the call processing device 30 of the present embodiment. In the modified example A, a question data generation function unit 45 having a function of generating a question about the receiver using the receiver profile is added to the configuration of the call alternative function unit 40 of FIG.

[0065] Therefore, the description of each component and S101 to S106 that have already been described with reference to FIG. 3 will be omitted as necessary.

[0066] As described above, the call verification function unit 43 outputs the verification result to the purpose determination function unit 60 as an element for determining whether the caller and the voice call correspond to the purpose of nuisance (S103).

[0067] Here, if the verification result output by the call verification function unit 43 indicates that there is room for questions to be asked of the caller, in addition to cases where there are inconsistencies or unclear points in the call content, the call verification function unit 43 outputs a question data output request to the question data generation function unit 45 (S100A).

[0068] The question data generation function unit 45 uses AI to generate question data from the output question data output request, the voice call profile, and the recipient profile, using the call content and caller data to ask questions that can confirm whether the caller is intending to cause nuisance.

[0069] Here, the voice call profile may include information such as caller information, call content, context, and acoustic information, and the recipient profile may include, for example, the recipient's personal information, history, behavioral information, personality, relationship information, health information, etc.

[0070] The question data generated in response to the question data output request is output from the question data generating function unit 45 to the reply data generating function unit 44 (S101A).

[0071] Next, the call verification function unit 43 receives the caller's answer to the question in the question data generated by the call verification function unit 43. The call verification function unit 43 verifies the caller's answer to the question and generates a new verification result. The verification result is output from the call verification function unit 43 to the purpose determination function unit 60 as an element for determining whether the caller and the voice call correspond to the purpose of nuisance behavior (S102A).

[0072] In this way, according to Modification A of the embodiment of the present disclosure, a question that can be used to confirm whether the sender intends to cause a nuisance to the recipient is generated and asked to the sender. By adding the verification result of the answer to the question to the factors for determining whether the intention is to cause a nuisance, it is possible to more accurately determine whether the intention is to cause a nuisance.

[0073] (Variation B) 3 and 4, a method for determining whether a voice call is intended to cause harassment using a voice call profile and a recipient profile has been described. Meanwhile, in Modification B, another method for determining whether a voice call is intended to cause harassment using the question data generation function unit 45 described in Modification A will be described.

[0074] In variant B, in order to determine that the voice call is not intended to cause a nuisance and that a direct voice call between the sender and the receiver can be initiated, a certain number of questions are set for the sender to be generated by the question data generation function unit 45 described in variant A.

[0075] That is, the call verification function unit 43 verifies all answers of the caller to a certain number of questions and generates a verification result. The verification result is output from the call verification function unit 43 to the purpose determination function unit 60 as an element for determining whether the voice call corresponds to the purpose of nuisance. The purpose determination function unit 60 determines whether or not the voice call is intended to be a nuisance call based on the verification result obtained by the call verification function unit 43 verifying all of the caller's answers to a certain number of questions.

[0076] Alternatively, the call verification function unit 43 may verify the caller's answers to a certain number of questions for each question. In this case, the call verification function unit 43 generates a verification result for each of the certain number of questions. The verification results for each answer corresponding to the certain number of questions are output from the call verification function unit 43 to the purpose determination function unit 60. In this case, the purpose determination function unit 60 determines whether or not the voice call is intended to cause a nuisance based on all of the verification results corresponding to the certain number of questions output by the call verification function unit 43.

[0077] (Variation C) A modified example C of the speech processing device 30 of the present embodiment will be described with reference to FIG. FIG. 6 shows a configuration of variant A shown in FIG. 5, to which a call content summarization function unit 46 having a function of summarizing the call content and a call control unit 47 that controls the start of a voice call between the caller and the recipient are added.

[0078] As shown in FIG. 6, when the purpose determination function unit 60 determines that the voice call is not for the purpose of nuisance and when the method of variant B determines that the voice call is not for the purpose of nuisance, the call verification function unit 43 outputs a summary request to the call content summary function unit 46 (S100C).

[0079] The call content summarizing function unit 46 creates a summary of the call content with the caller based on the AI ​​voice call profile. The call content summarizing function unit 46 outputs the summary of the call content to the call control unit 47 (S101C).

[0080] The call control unit 47 asks the recipient whether they wish to make a direct call with the caller. If the recipient replies that they do not wish to talk to the caller directly, the call control unit 47 controls the call processing device 30 to continue talking to the caller by AI.

[0081] If the recipient replies that they would like to talk to the caller directly, the call summary function unit 46 outputs a summary of the call to the recipient. The call control unit 47 also controls the call processing device 30 to end the AI-based call with the caller and start a voice call between the caller and the recipient.

[0082] In this way, according to Modification C, if it is determined that the voice call is not intended to be a nuisance, the receiver can be asked to confirm whether or not to talk to the sender directly, thereby enabling a normal voice call between the sender and receiver. This allows the range of functions of the call processing device 30 to be expanded.

[0083] Second Embodiment Hereinafter, an embodiment according to the present disclosure will be described with reference to the drawings.

[0084] (composition) As shown in FIG. 7, the call processing device 30 of this embodiment includes a recipient data inquiry unit 50 and a call alternative function unit 40. The recipient data inquiry unit 50 determines recipient data of the recipient of the voice call based on the call information of the voice call originated by the caller, acquires it from the database, and outputs it to the call alternative function unit 40. The call alternative function unit 40 analyzes call information including the voice of the caller in a voice call. In addition, the call alternative function unit 40 generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit 50.

[0085] (Action and effect) According to the call processing device 30 of this embodiment, AI analyzes information obtained from voice calls and substitutes the call according to the characteristics of the recipient, so that the recipient does not have to talk directly with the caller. Therefore, according to the call processing device 30, even if a call intended to cause harassment is received, the recipient is unlikely to become a victim of harassment because the recipient is not directly communicating with the caller. More specifically, in the case of telephone fraud, the call processing device 30 makes it easier to prevent the recipient from believing the words of the fraudster who is the caller because the recipient does not directly talk to the caller and therefore the caller does not provide the recipient with information to deceive the recipient.

[0086] Third Embodiment Hereinafter, an embodiment according to the present disclosure will be described with reference to the drawings.

[0087] (composition) As shown in Fig. 8, the call processing method of this embodiment determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the call originator. The call processing method of this embodiment also analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data, and sends the response data to the call originator.

[0088] (Action and effect) According to the call processing method of this embodiment, AI analyzes information obtained from voice calls and substitutes the call according to the characteristics of the recipient, so that the recipient does not have to talk directly with the caller. Therefore, according to the call processing method, even if a call intended to cause harassment is received, the recipient is unlikely to become a victim of harassment because the recipient is not directly communicating with the caller. More specifically, in the case of telephone fraud, the call processing method makes it easier to prevent damage from telephone fraud caused by believing the words of the fraudster who is the caller, since the caller does not directly communicate with the caller and therefore is unable to provide the caller with information to deceive the caller.

[0089] <Hardware configuration of each device> An example of a hardware configuration for realizing all or part of the call processing device 30 in each of the above-described embodiments will be described with reference to FIG. As shown in FIG. 9, the call processing device 30 includes a computer 90 including the following hardware: a processor 91, a memory 92, a communication I / F (communication interface) 93, and an IO I / F (input output interface) 94.

[0090] The processor 91 is, for example, a CPU (Central Processing Unit). The memory 92 is a storage medium such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The communication I / F 93 is an interface for communicating between the computer 90 and other devices via a communication line such as the Internet or a dedicated communication line. The IO I / F 94 is an interface for inputting a source program and inputting and outputting information between the computer 90 and other devices.

[0091] <Computer Program> A program for realizing all or part of the functions of the call processing device 30 in each of the above-mentioned embodiments may be stored in a computer-readable storage medium, and all or part of the processing may be performed by reading and executing the program stored in this storage medium into a computer system. The term "computer system" as used herein includes hardware such as an OS (Operating System) and peripheral devices.

[0092] Furthermore, if a WWW (World Wide Web) system is used, the "computer system" also includes the homepage providing environment (or display environment).

[0093] In addition, "computer-readable storage medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, CD-ROMs, and storage devices such as hard disks built into computer systems.

[0094] In addition, "computer-readable storage medium" includes a medium that dynamically stores a program for a short period of time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line.

[0095] Furthermore, the term "computer-readable storage medium" also includes a medium that stores a program for a certain period of time, such as volatile memory within a computer system that serves as a server or client when transmitting a program via a network such as the Internet or a communication line such as a telephone line.

[0096] For example, the program may be designed to realize some of the functions described above, or may be designed to realize the functions described above in combination with a program already stored in the computer system.

[0097] Although the embodiments of the present disclosure have been described above, these embodiments are provided as examples and are not intended to limit the scope of the present disclosure. These embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate.

[0098] Some or all of the above-described embodiments can be described as, but are not limited to, the following supplementary notes.

[0099] (Appendix 1) a recipient data inquiry unit that determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the call originator; a call alternative function unit that analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit, and responds to the caller; Equipped with Call processing equipment.

[0100] (Appendix 2) Further, a purpose determination function unit is provided that determines whether the voice call is for the purpose of a nuisance based on the call information. 10. The call processing device of claim 1.

[0101] (Appendix 3) The call alternative function unit a call information analysis function unit that analyzes the call information and generates a voice call profile; a recipient profiling function that generates a recipient profile based on the recipient data; a call verification function unit that compares the voice call profile with the recipient profile to verify the voice call, and outputs a verification result for the purpose determination function unit to determine whether the voice call is for the purpose of a nuisance; a response data generation function unit that generates the response data to be used to reply to the caller based on the voice call profile and the recipient profile, 3. The call processing device of claim 2.

[0102] (Appendix 4) The receiver data inquiry unit a recipient database unit for storing recipient data; a receiver data inquiry function unit that acquires receiver data necessary for generating a receiver profile from a receiver database unit based on the voice call profile; , comprising, 4. The call processing device of claim 3.

[0103] (Appendix 5) The call alternative function unit further a question data generation function unit that generates question data for asking a question to the sender; 5. The call processing device of claim 3 or 4.

[0104] (Appendix 6) The purpose determination function unit further determines whether the voice call is intended to cause a nuisance based on the caller's answer to the question. 6. The call processing device of claim 5.

[0105] (Appendix 7) The call alternative function unit further a call content summarizing function unit that, when it is determined that the voice call is not for the purpose of nuisance, creates a summary of the call content with the caller and provides the summary to the call recipient; and a call control unit that controls the start of a voice call between the caller and the call recipient when the call recipient desires to make a direct voice call with the caller. 7. A call processing device according to any one of Supplementary Notes 1 to 6.

[0106] (Appendix 8) A recipient's call terminal; a recipient data inquiry unit that determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the call originator; a call alternative function unit that analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit, and responds to the caller; a call processing device comprising: A call processing system comprising:

[0107] (Appendix 9) The call processing device, Further, a purpose determination function unit is provided that determines whether the voice call is for the purpose of a nuisance based on the call information. 9. The call processing system of claim 8.

[0108] (Appendix 10) The call processing device, The call alternative function unit a call information analysis function unit that analyzes the call information and generates a voice call profile; a recipient profiling function that generates a recipient profile based on the recipient data; a call verification function unit that compares the voice call profile with the recipient profile to verify the voice call, and outputs a verification result for the purpose determination function unit to determine whether the voice call is for the purpose of a nuisance; a response data generation function unit that generates the response data to be used to reply to the caller based on the voice call profile and the recipient profile, 10. The call processing system of claim 9.

[0109] (Appendix 11) The call processing device, The receiver data inquiry unit a recipient database unit for storing recipient data; a recipient data inquiry function unit that acquires recipient data necessary for generating a recipient profile from a recipient database unit based on the voice call profile, 11. The call processing system of claim 10.

[0110] (Appendix 12) The call processing device, The call alternative function unit further a question data generation function unit that generates question data for asking a question to the sender; 12. The call processing system of claim 10 or 11.

[0111] (Appendix 13) The call processing device, The purpose determination function unit further determines whether the voice call is intended to cause a nuisance based on the caller's answer to the question. 13. The call processing system of claim 12.

[0112] (Appendix 14) The call processing device, The call alternative function unit further a call content summarizing function unit that, when it is determined that the voice call is not for the purpose of nuisance, creates a summary of the call content with the caller and provides the summary to the call recipient; and a call control unit that controls the start of a voice call between the caller and the call recipient when the call recipient desires to make a direct voice call with the caller. 14. A call processing system according to any one of claims 8 to 13.

[0113] (Appendix 15) Based on the call information of the voice call originated by the caller, determine and output recipient data of the recipient of the voice call; Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller. Call handling methods.

[0114] (Appendix 16) Further, based on the call information, it is determined whether the voice call is intended to cause a nuisance. 16. The call processing method of claim 15.

[0115] (Appendix 17) Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and responding to the caller includes: analyzing the call information to generate a voice call profile; generating a recipient profile based on the recipient data; verifying the voice call by comparing the voice call profile with the recipient profile, and outputting the verification result for determining whether the voice call is for the purpose of harassing; generating the response data for responding to the caller based on the voice call profile and the recipient profile; 17. The call processing method of claim 16.

[0116] (Appendix 18) Determining and outputting recipient data of a recipient of the voice call based on call information of the voice call originated by the caller, Store the recipient data, and obtaining recipient data necessary for generating a recipient profile based on the voice call profile. 18. The call processing method of claim 17.

[0117] (Appendix 19) The step of analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller further includes: generating question data for asking a question to the sender; 19. The call processing method of claim 17 or 18.

[0118] (Appendix 20) Determining whether the voice call is for the purpose of nuisance based on the call information further includes: determining whether the voice call is for the purpose of harassing behavior based on the caller's response to the question; 19. The call processing method of claim 19.

[0119] (Appendix 21) The step of analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller further includes: If it is determined that the voice call is not for the purpose of nuisance, a summary of the contents of the call with the caller is prepared and provided to the call recipient; and controlling the initiation of a voice call between the caller and the callee when the callee desires to make a direct voice call with the caller. A call processing method according to any one of Supplementary Notes 15 to 20.

[0120] (Appendix 22) On the computer, Based on the call information of the voice call originated by the caller, determine and output recipient data of the recipient of the voice call; Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller. To make it happen, program.

[0121] (Appendix 23) The computer, Further, based on the call information, it is determined whether the voice call is intended to cause a nuisance. To make it happen, 22. The program of claim 1.

[0122] (Appendix 24) Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and responding to the caller includes: analyzing the call information to generate a voice call profile; generating a recipient profile based on the recipient data; verifying the voice call by comparing the voice call profile with the recipient profile, and outputting the verification result for determining whether the voice call is for the purpose of harassing; generating the response data for responding to the caller based on the voice call profile and the recipient profile; 23. The program described in Appendix 23.

[0123] (Appendix 25) Determining and outputting recipient data of a recipient of the voice call based on call information of the voice call originated by the caller, Store the recipient data, and obtaining recipient data necessary for generating a recipient profile based on the voice call profile. 2. The program described in Appendix 24.

[0124] (Appendix 26) The step of analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller further includes: generating question data for asking a question to the sender; 26. The program of claim 24 or 25.

[0125] (Appendix 27) Determining whether the voice call is for the purpose of nuisance based on the call information further includes: determining whether the voice call is for the purpose of harassing behavior based on the caller's response to the question; 26. The program described in Appendix 26.

[0126] (Appendix 28) The step of analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller further includes: If it is determined that the voice call is not for the purpose of nuisance, a summary of the contents of the call with the caller is prepared and provided to the call recipient; and controlling the initiation of a voice call between the caller and the callee when the callee desires to make a direct voice call with the caller. A program according to any one of Appendices 22 to 27. [Explanation of symbols]

[0127] 00 Internet 10 Recipient's call terminal 20 Caller's call terminal 30 Call Processing Device 40 Call alternative function section 41 Call information analysis function section 42 Recipient Profiling Function Unit 43 Call Verification Function Unit 44 Response data generation function unit 45 Question data generation function unit 46 Call content summary function unit 47 Call control unit 50 Receiver data query section 51 Receiver data query function unit 52 Recipient Database Section 60 Purpose determination function section 90 Computer 91 processors 92 memory 93 Communication I / F 94 IO I / F 100 Call Processing System

Claims

1. a recipient data inquiry unit that determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the call originator; a call alternative function unit that analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit, and responds to the caller; Equipped with Call processing equipment.

2. Further, a purpose determination function unit is provided that determines whether the voice call is for the purpose of a nuisance based on the call information. The call processing device of claim 1 .

3. The call alternative function unit a call information analysis function unit that analyzes the call information and generates a voice call profile; a recipient profiling function that generates a recipient profile based on the recipient data; a call verification function unit that compares the voice call profile with the recipient profile to verify the voice call, and outputs a verification result for the purpose determination function unit to determine whether the voice call is for the purpose of a nuisance; a response data generation function unit that generates the response data to be used to reply to the caller based on the voice call profile and the recipient profile, The call processing device according to claim 2 .

4. The receiver data inquiry unit a recipient database unit for storing recipient data; a receiver data inquiry function unit that acquires receiver data necessary for generating a receiver profile from a receiver database unit based on the voice call profile; , comprising, The call processing device according to claim 3 .

5. The call alternative function unit further a question data generation function unit that generates question data for asking a question to the sender; The call processing device according to claim 3 .

6. The call processing device according to claim 5 , wherein the purpose determination function unit further determines whether or not the voice call is intended to cause a nuisance based on the caller's answer to the question.

7. The call alternative function unit further a call content summarizing function unit that, when it is determined that the voice call is not for the purpose of nuisance, creates a summary of the call content with the caller and provides the summary to the call recipient; and a call control unit that controls the start of a voice call between the caller and the call recipient when the call recipient desires to make a direct voice call with the caller. The speech processing device according to any one of claims 3 to 6.

8. A recipient's call terminal; a recipient data inquiry unit that determines and outputs recipient data of a recipient of a voice call based on call information of the voice call originated by the call originator; a call alternative function unit that analyzes the call information, generates response data tailored to the characteristics of the recipient based on the recipient data output by the recipient data inquiry unit, and responds to the caller; a call processing device comprising: A call processing system comprising:

9. Based on the call information of the voice call originated by the caller, determine and output recipient data of the recipient of the voice call; Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller. Call handling methods.

10. On the computer, Based on the call information of the voice call originated by the caller, determine and output recipient data of the recipient of the voice call; Analyzing the call information, generating response data tailored to the characteristics of the recipient based on the recipient data, and replying to the caller. To make it happen, program.

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