Shift management server, method for managing shift, and program

Abstract

To provide a shift management server, a method for managing a shift, and a program capable of deriving the shortage number of staff on the basis of a work shift.SOLUTION: A shift management server includes: a reception unit for receiving shift requests of a plurality of first part-time workers who perform regular work; a shift creation unit for creating shift tables of the plurality of first part-time workers who perform regular work based on the shift requests received by the reception unit; and a derivation unit for deriving dates in which the number of assigned workers is insufficient and the corresponding insufficient number of workers from the shifts of the first part-time workers created by the shift creation unit.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a shift management server, a shift management method, and a program. [Background technology]

[0002] There is known a technology for quickly and inexpensively providing information on part-time jobs and other employment opportunities (see, for example, Patent Document 1). This technology allows an employer to access a homepage run by an intermediary on the Internet via a computer device, move to a predetermined screen by clicking the company registration and advertisement posting buttons, and register the employer's identification data and job requirements, and a job seeker accesses the homepage via a computer device, moves to a predetermined screen by clicking the condition registration and advertisement search buttons, enters desired requirements, searches for employment opportunities, obtains a list of available positions, and moves to the detailed screen to review the contents, allowing the job seeker to immediately apply for the position. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-73868 Summary of the Invention [Problem to be solved by the invention]

[0004] Adjustments to the work shifts of part-time employees who apply for jobs are made based on the desired shifts entered by the employees. Whether or not there will be a staff shortage as a result of adjusting the part-time employees' work shifts is left to the employees' intuition.

[0005] The present invention provides a shift management server, a shift management method, and a program that can derive the number of staff shortages based on work shifts. [Means for solving the problem]

[0006] (1) One aspect of the present invention is a shift management server that includes a reception unit that receives shift requests from multiple first part-time workers who work regular hours, a shift creation unit that creates a shift schedule for the multiple first part-time workers who work regular hours based on the shift requests from the multiple first part-time workers received by the reception unit, and a derivation unit that derives dates with insufficient staff and the number of staff who are insufficient from the shift schedule for the first part-time workers created by the shift creation unit based on at least one of past shift performance, reservation number data, and accounting data. (2) One aspect of the present invention is a shift management server in the shift management server described in (1) above, wherein the creation unit creates a shift schedule that highlights shift slots for dates where there are insufficient staff. (3) One aspect of the present invention is a shift management server as described in (1) or (2) above, wherein the creation unit creates a shift schedule that displays the number of employees who are short in an area surrounded by shift slots for dates where there is a shortage of employees. (4) One aspect of the present invention is a shift management server as described above in (1), further comprising a job information creation unit that creates job information to recruit second part-time workers to work on the dates when there is a shortage of staff. (5) One aspect of the present invention is a shift management server as described in (4) above, further comprising an acquisition unit that acquires information indicating the work schedule of a second part-time worker who applies for the job information and is hired, and the shift creation unit reflects the information indicating the work schedule of the second part-time worker acquired by the acquisition unit in the shift schedule.

[0007] (6) One aspect of the present invention is a computer-executed shift management method including the steps of: accepting shift requests from a plurality of first part-time workers who work regular shifts; creating a shift schedule for the plurality of first part-time workers who work regular shifts based on the shift requests of the plurality of first part-time workers accepted in the accepting step; and deriving dates with insufficient staff and the number of staff who are insufficient from the shift schedule for the first part-time workers created in the shift schedule creating step based on at least one of past shift performance, reservation headcount data, and accounting data.

[0008] (7) One aspect of the present invention is a program that causes a computer of a shift management server to execute the steps of accepting shift requests from a plurality of first part-time workers who work regular shifts, creating a shift schedule for the plurality of first part-time workers who work regular shifts based on the shift requests of the plurality of first part-time workers accepted in the accepting step, and deriving dates with insufficient staff and the number of staff who are insufficient from the shift schedule for the first part-time workers created in the shift schedule creating step based on at least one of past shift performance, reservation number data, and accounting data. [Effects of the Invention]

[0009] According to the present invention, it is possible to obtain an effect that the number of staff shortages can be calculated based on work shifts. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a diagram illustrating an example of the configuration of a shift management support system 1 according to the present embodiment. [Figure 2] 1 is a block diagram showing an example of a terminal device 10, a terminal device 20, and a shift management server 100 included in a shift management support system 1 according to the present embodiment. [Figure 3A] FIG. 10 is a diagram showing an example of a part-time job schedule management screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 3B] FIG. 2 is a diagram showing an example of a shift addition screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 3C] FIG. 10 is a diagram showing an example of a desired shift submission confirmation screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 3D] FIG. 10 is a diagram showing an example of a desired shift confirmation screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 3E] FIG. 10 is a diagram showing an example of a part-time job schedule management screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 4] FIG. 2 is a diagram showing an example of a shift management screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 5] FIG. 10 is a diagram showing an example of a desired shift confirmation notification screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 6] FIG. 10 is a diagram showing an example of a one-off part-time job recruitment screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 7] FIG. 2 is a diagram showing an example of a shift management screen of the shift management support service provided by the shift management support system 1 according to the present embodiment. [Figure 8] 3 is a flow chart showing an example of the operation of the shift management support system 1 according to the present embodiment. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0011] Next, a shift management server, a shift management method, and a program according to the present embodiment will be described with reference to the drawings. The embodiment described below is merely an example, and the present invention is not limited to the following embodiment. In all the drawings for explaining the embodiments, the same reference numerals are used for components having the same functions, and repeated explanations will be omitted. Furthermore, in this application, "based on XX" means "based on at least XX," and includes cases where it is based on other elements in addition to XX. Furthermore, "based on XX" is not limited to cases where XX is used directly, but also includes cases where it is based on XX that has been calculated or processed. "XX" is any element (for example, any information).

[0012] (Embodiment) Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an example of the configuration of a shift management support system 1 according to this embodiment. The shift management support system 1 receives requests for work shifts from multiple part-time workers who work regular shifts at a part-time job site, and creates a work shift schedule for the multiple part-time workers who work regular shifts based on the requests for work shifts received. The following explanation will be given for a restaurant as an example of a part-time job site. The shift management support system 1 derives dates when there are insufficient staff and the number of staff that are insufficient from the part-time work shift schedule based on past work shift performance, reservation headcount data, and accounting data. The shift management support system 1 creates and outputs job information for recruiting part-time workers to work on dates when there are insufficient staff.

[0013] The shift management support system 1 includes terminal devices 10-1 to 10-n, a terminal device 20, a shift management server 100, a reservation management server 200, and an accounting management server 300. Terminal devices 10-1 to 10-n, terminal device 20, shift management server 100, reservation management server 200, and accounting management server 300 can communicate with each other via a communications network NW. The communications network NW includes the Internet, a wide area network (WAN), a local area network (LAN), public lines, provider devices, dedicated lines, wireless base stations, and the like.

[0014] Terminal device 10-1 to terminal device 10-n are used, for example, by regular part-time workers RPT-1 to RPT-n (n is an integer greater than 0) who work regular shifts at a restaurant, respectively. Each of terminal device 10-1 to terminal device 10-n may be, for example, a stationary computer device, or a portable computer device such as a smartphone or a tablet computer (tablet PC). Any of terminal device 10-1 to terminal device 10-n will be referred to as terminal device 10. Of regular part-time workers RPT-1 to RPT-n, a person who uses terminal device 10 will be referred to as a regular part-time worker RPT.

[0015] The terminal device 20 is used, for example, by an employee EM of the restaurant. As the terminal device 20, for example, a stationary computer device may be used, or a portable computer device such as a smartphone or a tablet computer (tablet PC) may be used. The shift management server 100 provides a shift management service that creates a work shift schedule for each restaurant. The shift management server 100 also derives dates with insufficient staff and the number of staff that are insufficient from the created work shift schedule based on past work shift performance, reservation number data, and accounting data. The shift management server 100 may be, for example, a stationary computer, or a portable computer such as a smartphone or tablet computer (tablet PC).

[0016] The reservation management server 200 acquires reservation requests from one or more reservation holders for each restaurant, and provides a service for managing reservations for the restaurant based on the acquired reservation requests. The reservation management server 200 stores, for each restaurant, business days and reservation statuses for those business days in association with each other. The reservation management server 200 may be, for example, a stationary computer, or a portable computer such as a smartphone or tablet computer (tablet PC).

[0017] The account management server 300 provides a service for managing the accounts of one or more customers at each restaurant. For each customer, the account management server 300 stores customer identification information and information indicating the amount paid by the customer, in association with each other. The account management server 300 may be, for example, a stationary computer, or a portable computer such as a smartphone or tablet computer (tablet PC).

[0018] The following describes in detail the terminal device 10, the terminal device 20, and the shift management server 100 included in the shift management support system 1. Fig. 2 is a block diagram showing an example of the terminal device 10, the terminal device 20, and the shift management server 100 included in the shift management support system 1 according to the present embodiment.

[0019] (Terminal device 10) The terminal device 10 includes a communication unit 12, a creation unit 14, an image processing unit 16, an operation unit 18, a display unit 19, and a storage unit 15. The communication unit 12 is realized by a communication module. The communication unit 12 communicates with an external communication device via a network NW. The communication unit 12 communicates using a wireless communication method such as wireless LAN, Bluetooth (registered trademark), or LTE (Long Term Evolution) (registered trademark). The communication unit 12 may also communicate using a communication method such as wired LAN.

[0020] The display unit 19 is, for example, a display and includes a touch panel. The storage unit 15 is realized by a hard disk drive (HDD), flash memory, random access memory (RAM), read only memory (ROM), etc., and stores information about the shift management support app, etc. The storage unit 15 may be realized in the cloud. The operation unit 18 is an input device that accepts operations by the regular part-time worker RPT, and is, for example, a touch panel. The regular part-time worker RPT operates the operation unit 18 to access the shift management service, thereby starting the process of accessing the shift management service. For example, the regular part-time worker RPT operates the operation unit 18 to start a shift management support app.

[0021] When a regular part-time worker RPT performs an operation to access the shift management service, the operation unit 18 accepts the operation. The creation unit 14 creates an access request to the shift management service based on the operation accepted by the operation unit 18, and transmits the created access request from the communication unit 12 to the shift management server 100.

[0022] The access response sent by the shift management server 100 in response to the access request is received by the communication unit 12. The image processing unit 16 acquires the access response from the communication unit 12 and, based on the acquired access response, causes the display unit 19 to display a part-time job schedule management screen for the shift management service. This completes the access process. FIG. 3A is a diagram showing an example of a part-time job schedule management screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The example of the part-time job schedule management screen includes a monthly calendar CAL and a shift addition area SAA, which is pressed when adding a shift. The example of the monthly calendar CAL is divided into 5 rows and 7 columns, forming 35 boxes. Each of the 5 rows corresponds to the first to fifth weeks, and each of the 7 columns corresponds to Sunday to Saturday. A date is displayed in each box. Above the monthly calendar CAL, a shift submission area SSA, which is pressed when submitting a shift, is displayed.

[0023] When a regular part-time worker RPT presses the shift addition area SAA on the part-time job schedule management screen, the operation unit 18 accepts the operation. This operation starts the shift addition process. The creation unit 14 creates a shift addition request including the user ID and information indicating a request to add a shift based on the operation accepted by the operation unit 18, and sends the created shift addition request from the communication unit 12 to the shift management server 100.

[0024] The shift addition screen information sent by the shift management server 100 in response to the shift addition request is received by the communication unit 12. The image processing unit 16 acquires the shift addition screen information from the communication unit 12, and causes the display unit 19 to display the shift addition screen based on the acquired shift addition screen information.

[0025] FIG. 3B is a diagram showing an example of a shift addition screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The shift addition screen includes a desired shift input area DSA, which includes multiple areas for inputting a desired shift, and a save button SAVBU, which is pressed to save the information entered in the desired shift input area DSA. The multiple areas for inputting the desired shift include a box for inputting information indicating the place of work, tags for selecting a shift pattern, a box for inputting information indicating the start date and time, a box for inputting information indicating the end date and time, a toggle for selecting whether all-day work is OK, and a toggle for selecting whether holidays are OK. The tags for selecting a shift pattern include a tag for selecting an early morning shift, a tag for selecting a middle shift, a tag for selecting a late shift, and a tag for selecting a late night shift.

[0026] When the regular part-time worker RPT inputs information into the desired shift input area DSA on the shift addition screen and presses the save button SAVBU, operation unit 18 accepts the operation. Based on the operation accepted by operation unit 18, creation unit 14 associates the user ID with the information input into the desired shift input area DSA and stores the information in memory unit 15.

[0027] The image processing unit 16 causes the display unit 19 to display a part-time job schedule management screen (FIG. 3A). When a regular part-time worker RPT presses the shift submission area SSA on the part-time job schedule management screen, the operation unit 18 accepts the operation. The creation unit 14 creates desired shift submission confirmation screen information including the user ID and information entered in the desired shift input area DSA based on the operation accepted by the operation unit 18. The image processing unit 16 acquires the desired shift submission confirmation screen information from the creation unit 14, and causes the display unit 19 to display the desired shift submission confirmation screen based on the acquired desired shift submission confirmation screen information.

[0028] 3C is a diagram showing an example of a desired shift submission confirmation screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The desired shift submission confirmation screen includes a desired shift confirmation area DSCA and a submit button SUBU that is pressed to submit a desired shift. The desired shift confirmation area DSCA includes the name of the restaurant, information indicating the target period, information indicating the date of the desired shift, information indicating the day of the week, information indicating the shift pattern, information indicating the start date and time, and information indicating the end date and time.

[0029] When a regular part-time worker RPT presses the submit button SUBU on the desired shift submission confirmation screen, the operation unit 18 accepts the operation. The creation unit 14 creates desired shift information including the user ID and information contained in the desired shift confirmation area DSCA based on the operation accepted by the operation unit 18, and transmits the created desired shift information from the communication unit 12 to the shift management server 100.

[0030] The desired shift confirmation information sent by the shift management server 100 via a messenger application in response to the desired shift information is received by the communication unit 12. The image processing unit 16 acquires the desired shift confirmation information from the communication unit 12, and displays a desired shift confirmation screen on the display unit 19 based on the acquired desired shift confirmation information. 3D is a diagram showing an example of a desired shift confirmation screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The desired shift confirmation screen includes desired shift confirmation information DSCI. The desired shift confirmation information DSCI includes information indicating that a shift has been confirmed for each restaurant name, desired shift date, day of the week, shift pattern, start date and time, and end date and time.

[0031] The image processing unit 16 causes the display unit 19 to display a part-time job schedule management screen. FIG. 3E is a diagram showing an example of a part-time job schedule management screen of the shift management support service provided by the shift management support system 1 according to this embodiment. In FIG. 3E, information SS indicating the desired shift that has been submitted and information CS indicating the desired shift that has been confirmed are displayed in FIG. 3A. Furthermore, the box for February 2nd displays information indicating that the desired shift has been submitted (e.g., a white circle) and information indicating that the desired shift has been confirmed (e.g., a black circle). This completes the shift addition process.

[0032] The creation unit 14, image processing unit 16, and operation unit 18 are realized by, for example, a hardware processor such as a CPU (Central Processing Unit) executing a computer program (software) stored in the storage unit 15.

[0033] Furthermore, some or all of these functional units may be realized by hardware (including circuitry) such as an LSI (Large Scale Integration), an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or a GPU (Graphics Processing Unit), or may be realized by a combination of software and hardware.

[0034] The computer program may be stored in advance in a storage device such as a HDD or flash memory, or may be stored in a removable storage medium such as a DVD (Digital Versatile Disc) or CD-ROM, and installed by inserting the storage medium into a drive device. Returning to Figure 2, we will continue the explanation.

[0035] (Terminal device 20) The terminal device 20 includes a communication unit 22, a creation unit 24, an image processing unit 26, an operation unit 28, a display unit 29, and a storage unit 25. The communication unit 22 is realized by a communication module. The communication unit 22 communicates with an external communication device via a network NW. The communication unit 22 communicates using a communication method such as a wired LAN. The communication unit 22 may also communicate using a wireless communication method such as a wireless LAN, Bluetooth (registered trademark), or LTE (Long Term Evolution) (registered trademark).

[0036] The display unit 29 is, for example, a display and includes a touch panel. The storage unit 25 is realized by a HDD, flash memory, RAM, ROM, etc., and stores information about the shift management support app, etc. The storage unit 25 may also be realized by the cloud. The operation unit 28 is an input device, such as a touch panel, that accepts operations by the employee EM. The employee EM operates the operation unit 28 to access the shift management service, thereby starting the process of accessing the shift management service. For example, the employee EM operates the operation unit 28 to launch a shift management support app.

[0037] When an employee EM performs an operation to access the shift management service, the operation unit 28 accepts the operation. The creation unit 24 creates an access request to the shift management service based on the operation accepted by the operation unit 28, and transmits the created access request from the communication unit 22 to the shift management server 100.

[0038] The access response sent by shift management server 100 in response to the access request is received by communication unit 22. Image processing unit 26 acquires the access response from communication unit 22 and, based on the acquired access response, causes display unit 29 to display a shift management screen for the shift management service. This completes the access process.

[0039] 4 is a diagram showing an example of a shift management screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The example of the shift management screen includes a period selection button PCBU, a display selection box DSBO, shift summary information SSI, a shift display area SDA, a one-time part-time job recruitment area PRA that is pressed when recruiting for one-time part-time work, and a confirmation button COBU that is pressed to confirm the content.

[0040] The period selection buttons PCBU include a day selection button, a week selection button, a two-week selection button, and a month selection button. By selecting any of the buttons, a shift management screen for a specified day, a shift management screen for a specified week, a shift management screen for a specified two-week period, or a shift management screen for a specified month is displayed. This allows the employee EM to display a shift schedule within the range desired. In FIG. 4, as an example, by pressing the week selection button, a shift schedule for one week (December 24th to December 30th) is displayed.

[0041] The display selection box DSBO includes a box for displaying confirmed shifts, a box for displaying estimated labor costs, a box for displaying working hours, a box for displaying the number of people on a shift, a box for displaying the desired fulfillment rate, a box for displaying the number of people required, a box for displaying help, and a box for displaying icons and memos. In Figure 4, as an example, the box for displaying confirmed shifts, the box for displaying estimated labor costs, the box for displaying working hours, the box for displaying the number of people on a shift, the box for displaying the desired fulfillment rate, and the box for displaying the number of people required are checked.

[0042] The shift summary information SSI associates, for each day of the period selected by the period selection button PCBU, information indicating estimated labor costs (excluding transportation costs), information indicating working hours, information indicating the number of shift staff, and information indicating the number of staff shortages. In Fig. 4, as an example, for each day of one week, information indicating estimated labor costs (excluding transportation costs), information indicating working hours, information indicating the number of shift staff, and information indicating the number of staff shortages are associated and displayed.

[0043] The shift display area SDA associates, for the period selected with the period selection button PCBU, information indicating estimated labor costs (excluding transportation costs), information indicating working hours, information indicating the rate of preference fulfillment, and information indicating confirmed shifts for each regular part-time worker RPT. In FIG. 4, as an example, for one week, information indicating estimated labor costs (excluding transportation costs), information indicating working hours, information indicating the rate of preference fulfillment, and information indicating confirmed shifts are associated for each regular part-time worker RPT. Furthermore, in the shift display area SDA, shift slots for dates with a shortage of staff are highlighted, and the number of staff shortages is displayed in the area surrounded by the shift slots for dates with a shortage of staff.

[0044] The desired shift information sent by terminal device 10 using the messenger application is received by the messenger application of shift management server 100. Communication unit 22 receives desired shift confirmation information sent by shift management server 100 when the desired shift is confirmed. Image processing unit 26 acquires the desired shift confirmation information from communication unit 22, and displays a desired shift confirmation screen on display unit 29 based on the acquired desired shift confirmation information. 5 is a diagram showing an example of a desired shift confirmation screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The desired shift confirmation screen includes shift confirmation information SCI. The shift confirmation information SCI includes information indicating that a shift has been confirmed for each desired shift date, day of the week, shift pattern, start date and time, and end date and time. The shift management server 100 updates the shift management screen based on the shift confirmation information.

[0045] When employee EM presses the one-time part-time job recruitment area PRA on the shift management screen, operation unit 28 accepts the operation. Based on the operation accepted by operation unit 28, creation unit 24 creates a one-time part-time job recruitment request including the user ID and information indicating the one-time part-time job recruitment, and transmits the created one-time part-time job recruitment request from communication unit 22 to shift management server 100. The one-time part-time job recruitment process starts.

[0046] In response to the one-time part-time job recruitment request, the one-time part-time job recruitment screen information sent by the shift management server 100 is received by the communication unit 22. The image processing unit 26 acquires the one-time part-time job recruitment screen information from the communication unit 22, and causes the display unit 29 to display the one-time part-time job recruitment screen based on the acquired one-time part-time job recruitment screen information.

[0047] FIG. 6 is a diagram showing an example of a one-off part-time job recruitment screen of the shift management support service provided by the shift management support system 1 according to this embodiment. The example of the one-off part-time job recruitment screen includes a recruitment information input area RIIA and a create button CBU that is pressed when creating recruitment information. The recruitment information input area RIIA includes a box for inputting information indicating a group name, a box for inputting information indicating a date, radio buttons for inputting information indicating the recruitment details, a box for inputting information indicating working hours, a box for inputting information indicating break times, a box for inputting information indicating salary, and a box for inputting an estimated payment amount. Of these, the information indicating the date, the information indicating the recruitment details, the information indicating working hours, the information indicating break times, and the information indicating salary are required fields.

[0048] The radio buttons for entering information indicating the recruitment details include a radio button that is pressed when creating a new job and a radio button that is pressed when selecting from previously created details. When employee EM presses the radio button that is pressed when selecting from previously created details, the previously created details are displayed. Employee EM can select from among them.

[0049] When employee EM performs an operation of pressing the create button CBU on the one-time part-time job recruitment screen, the operation unit 28 accepts the operation. The creation unit 24 creates one-time part-time job recruitment information including the user ID and the one-time part-time job recruitment information entered in the recruitment information input area RIIA based on the operation accepted by the operation unit 28, and transmits the created one-time part-time job recruitment information from the communication unit 22 to the shift management server 100. This completes the one-time part-time job recruitment process.

[0050] After transmitting the recruitment information for one-off part-time work, if employee EM performs an operation to access the shift management service, operation unit 28 accepts the operation. Based on the operation accepted by operation unit 28, creation unit 24 creates an access request to the shift management service and transmits the created access request from communication unit 22 to shift management server 200.

[0051] The access response sent by the shift management server 100 in response to the access request is received by the communication unit 22. The image processing unit 26 acquires the access response from the communication unit 22, and causes the display unit 29 to display a shift management screen of the shift management service based on the acquired access response.

[0052] Fig. 7 is a diagram showing an example of a shift management screen of the shift management support service provided by the shift management support system 1 according to this embodiment. Compared to Fig. 4, because a one-off part-time worker has been hired, all information indicating staff shortages in the shift summary information SSI becomes 0 (zero), and there are no dates with a shortage of staff in the shift display area SDA. As there are no more dates with a shortage of staff, none of the shift slots are highlighted, and the number of staff shortages that were displayed in the area surrounded by the shift slots have been erased. Returning to Fig. 2, we will continue the explanation.

[0053] The creation unit 24, the image processing unit 26, and the operation unit 28 are realized by, for example, a hardware processor such as a CPU executing a computer program (software) stored in the storage unit 25. Furthermore, some or all of these functional units may be realized by hardware (including circuitry) such as an LSI, ASIC, FPGA, or GPU, or may be realized by a combination of software and hardware. The computer program may be stored in advance in a storage device such as a HDD or flash memory, or may be stored in a removable storage medium such as a DVD or CD-ROM and installed by inserting the storage medium into a drive device. Returning to Figure 2, we will continue with the explanation.

[0054] (Shift management server 100) The shift management server 100 includes a communication unit 102, a reception unit 104, a derivation unit 105, a shift creation unit 106-1, a job information creation unit 106-2, an acquisition unit 107, and a memory unit 115. The communication unit 102 is realized by a communication module. The communication unit 102 communicates with an external communication device via a network NW. The communication unit 102 communicates using a communication method such as a wired LAN. The communication unit 102 may also communicate using a wireless communication method such as a wireless LAN, Bluetooth (registered trademark), or LTE (registered trademark). The storage unit 115 is realized by a HDD, flash memory, RAM, ROM, etc., and stores information. The storage unit 115 stores a shift management service program.

[0055] The communication unit 102 receives the access request sent by the terminal device 10. The access process is initiated. The reception unit 104 acquires the access request from the communication unit 102 and accepts the acquired access request. The creation unit 108 acquires the access request from the reception unit 104 and creates an access response for displaying a part-time job schedule management screen (FIG. 3A) on the terminal device 10 based on the acquired access request. The creation unit 108 transmits the created access response from the communication unit 102 to the terminal device 10. This completes the access process.

[0056] The communication unit 102 receives the shift addition request sent by the terminal device 10. The shift addition process is started. The reception unit 104 acquires the shift addition request from the communication unit 102 and accepts the acquired shift addition request. The shift creation unit 106-1 acquires the shift addition request from the reception unit 104, acquires the user ID and information indicating a request to add a shift included in the acquired shift addition request, and creates shift addition screen information for displaying an add shift screen ( FIG. 3B ) on the terminal device 10. The shift creation unit 106-1 transmits the created shift addition screen information from the communication unit 102 to the terminal device 10.

[0057] The communication unit 102 receives the desired shift information sent by the terminal device 10. The reception unit 104 acquires the desired shift information from the communication unit 102 and accepts the acquired desired shift information. The shift creation unit 106-1 acquires the desired shift information from the reception unit 104 and creates a shift management screen for the regular part-time worker RPT based on the information included in the acquired desired shift information.

[0058] Specifically, the shift creation unit 106-1 determines whether it is possible to assign the regular part-time worker RPT to multiple boxes displaying dates included in the shift management screen, based on information indicating the target period, information indicating the date of the desired shift, information indicating the day of the week, information indicating the shift pattern, information indicating the start date and time, and information indicating the end date and time included in the desired shift information. If the shift creation unit 106-1 determines that the assignment is possible, it confirms the desired shift. If the shift creation unit 106-1 confirms the desired shift, it launches a messenger application. The shift creation unit 106 transmits information indicating that the desired shift has been confirmed via the launched messenger application. If the shift creation unit 106-1 determines that the assignment is impossible, it may notify the user via the messenger application that the assignment is not possible. This completes the shift addition process.

[0059] The communication unit 102 receives the access request sent by the terminal device 20. The access process is started. The reception unit 104 acquires the access request from the communication unit 102 and accepts the acquired access request. The creation unit 108 acquires the access request from the reception unit 104 and creates an access response for displaying the shift management screen (FIG. 4) on the terminal device 20 based on the acquired access request. The creation unit 108 transmits the created access response from the communication unit 102 to the terminal device 10. This completes the access process.

[0060] When the desired shift is confirmed, the shift creation unit 106-1 launches a messenger application. The shift creation unit 106 transmits information indicating that the desired shift has been confirmed via the launched messenger application. The shift creation unit 106 creates desired shift confirmation information and transmits it to the terminal device 20 to cause the terminal device 20 to display a desired shift confirmation screen in the messenger application to notify the user that the desired shift has been confirmed.

[0061] The derivation unit 105 acquires a shift management screen from the shift creation unit 106-1. The process of deriving the number of staff shortages is started. The derivation unit 105 also acquires information indicating past shift performance. The derivation unit 105 also acquires reserved dates and reserved staff numbers data from the reservation management server 200. The derivation unit 105 also acquires accounting data from the accounting management server 200. The derivation unit 105 derives dates with a shortage of staff and the number of staff shortages from the acquired shifts based on the acquired information indicating past shift performance, reserved dates and reserved staff numbers data, and accounting data.

[0062] For example, the derivation unit 105 determines whether the planned number of workers is small compared to the number of workers who worked on the same schedule in the past based on past shift results, and if it determines that the number of workers is small, derives the number of workers who are insufficient. Furthermore, the derivation unit 105 determines whether the planned number of workers is small compared to the number of workers per past reservation number based on reservation number data, and if it determines that the number of workers is small, derives the number of workers who are insufficient. Furthermore, the derivation unit 105 determines whether the planned number of workers is small compared to the required number of workers calculated from the average sales per person and past sales on the same schedule based on accounting data, and if it determines that the number of workers is small, derives the number of workers who are insufficient.

[0063] The derivation unit 105 may use different criteria for determining whether the number of employees is low for at least one of the restaurant, the day of the week, and the time. The derivation unit 105 may determine whether the number of employees is low using data from other companies in the same industry. For example, when there is little past data on the restaurant, the derivation unit 105 uses data from other companies in the same industry. The derivation unit 105 may determine whether the number of employees is low based on the number of employees set by the employee EM.

[0064] The derivation unit 105 may derive the number of employees that are short by weighting each of the number of employees that is short based on information indicating past shift performance, the number of employees that is short based on the reservation date and reservation employee data, and the number of employees that is short based on accounting data. The derivation unit 105 reflects the derived dates with a shortage of employees and the number of employees that are short on the shift management screen. This completes the short-employee employee derivation process.

[0065] The one-off part-time job recruitment request sent by the terminal device 20 in response to the shift management screen information is received by the communication unit 102. One-off part-time job recruitment processing is started. The job information creation unit 106-2 acquires the one-off part-time job recruitment request from the communication unit 102, and creates one-off part-time job recruitment screen information for displaying the one-off part-time job recruitment screen (FIG. 6) on the terminal device 20 based on the acquired one-off part-time job recruitment request. The job information creation unit 106-2 transmits the created one-off part-time job recruitment screen information from the communication unit 102 to the terminal device 20.

[0066] The one-off part-time job recruitment information sent by the terminal device 20 in response to the one-off part-time job recruitment screen information is received by the communication unit 102. The job information creation unit 106-2 acquires the one-off part-time job recruitment information from the communication unit 102, and transmits the acquired one-off part-time job recruitment information to a predetermined job site from the communication unit 102. This completes the one-off part-time job recruitment process.

[0067] When a one-time part-time worker is hired based on the one-time part-time job recruitment information, the acquisition unit 107 acquires information indicating the work schedule of the hired one-time part-time worker. The shift creation unit 106-1 acquires the information indicating the work schedule of the one-time part-time worker from the acquisition unit 107, and reflects the acquired information indicating the work schedule of the one-time part-time worker on the shift management screen.

[0068] The communication unit 102 receives the access request transmitted by the terminal device 20. The reception unit 104 acquires the access request from the communication unit 102 and accepts the acquired access request. The creation unit 108 acquires the access request from the reception unit 104 and creates an access response for displaying a shift management screen (FIG. 7) on the terminal device 20 based on the acquired access request. The creation unit 108 transmits the created access response from the communication unit 102 to the terminal device 10.

[0069] The reception unit 104, derivation unit 105, shift creation unit 106-1, job information creation unit 106-2, and acquisition unit 107 are realized, for example, by a hardware processor such as a CPU executing a computer program (software) stored in the memory unit 110. Furthermore, some or all of these functional units may be realized by hardware (including circuitry) such as an LSI, ASIC, FPGA, or GPU, or may be realized by a combination of software and hardware. The computer program may be stored in advance in a storage device such as a HDD or flash memory, or may be stored in a removable storage medium such as a DVD or CD-ROM and installed by inserting the storage medium into a drive device. Returning to Figure 2, we will continue with the explanation.

[0070] (Operation of shift management support system 1) FIG. 8 is a flow diagram showing an example of the operation of the shift management support system 1 according to this embodiment. (Step S1-1) An access process is performed between the terminal device 10 and the shift management server 100. (Step S2-1) A shift addition process is performed between the terminal device 10 and the shift management server 100.

[0071] (Step S3-1) An access process is performed between the terminal device 20 and the shift management server 100. (Step S4-1) A process for deriving a shortage of staff members is carried out between the shift management server 100, the reservation management server 200, and the accounting management server 300. (Step S5-1) A one-off part-time job recruitment process is performed between the terminal device 20 and the shift management server 100.

[0072] In the above-described embodiment, the case where there is one terminal device 20 has been described, but the present invention is not limited to this example. For example, there may be a plurality of terminal devices 20. In the above-described embodiment, the shift management system 1 includes the shift management server 100, reservation management server 200, and accounting management server 300, but this is not limited to the example. For example, the functions of the shift management server 100, reservation management server 200, and accounting management server 300 may be realized by one or two devices, or by four or more devices. The functions of the shift management server 100 may also be realized by two or more devices.

[0073] In the above-described embodiment, the shift management support system 1 derives the dates when there are insufficient staff and the number of staff that are insufficient from part-time work shifts based on past work shift performance, reserved staff number data, and accounting data, but this is not the only example. For example, the shift management support system 1 may derive the dates when there are insufficient staff and the number of staff that are insufficient from part-time work shifts based on at least one of past work shift performance, reserved staff number data, and accounting data.

[0074] The effects of this embodiment will be described. The shift management support system 1 of this embodiment includes a reception unit 104 that receives shift requests from multiple first part-time workers who work regularly, a shift creation unit 106-1 that creates a shift management screen in the form of a shift schedule for multiple first part-time workers who work regularly based on the shift requests from the multiple first part-time workers received by the reception unit 104, and a derivation unit 105 that derives dates with a shortage of staff and the number of staff who are short on staff from the shift schedule for the first part-time workers created by the shift creation unit 106-1 based on at least one of past shift performance, reservation number data, and accounting data.

[0075] By configuring it this way, the shift management server 100 can derive the dates and number of employees that are short of staff from the first part-time worker's shift without relying on human intuition, based on at least one of past shift performance, reserved staff data, and accounting data. This allows the employee EM to take measures such as recruiting staff to make up for the shortage on dates where there are shortages of staff.

[0076] In the shift management server 100, the shift creation unit 106-1 creates a shift schedule that highlights the shift slots for dates where there are insufficient staff. By configuring it in this way, it is possible for an employee EM who refers to the shift management screen to easily understand the dates where there are insufficient staff. In the shift management server 100, the shift creation unit 106-1 creates a shift schedule that displays the number of employees who are short in an area surrounded by shift frames for dates where there is a shortage of employees. This configuration makes it easy for employees EM who refer to the shift management screen to understand the number of employees who are short.

[0077] The shift management server 100 further includes a job information creation unit 106-2 that creates job information for recruiting second part-time workers as one-off part-time workers who work on dates when there is a shortage of staff. By configuring it in this way, it is possible to recruit second part-time workers who work on dates when there is a shortage of staff.

[0078] The shift management server 100 further includes an acquisition unit 107 that acquires information indicating the work schedule of a second part-time worker who has applied for and been hired in response to job information. The shift creation unit 106-1 reflects the information indicating the work schedule of the second part-time worker acquired by the acquisition unit 107 in the shift. By configuring it in this way, the information indicating the working schedule of the second part-time worker can be reflected in the shift, so the shift schedule can be updated to the latest one.

[0079] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like are also included within the scope that does not deviate from the gist of the present invention. For example, a computer program for implementing the functions of each of the above-described devices may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read into a computer device and executed. Note that the term "computer device" may include hardware such as an OS and peripheral devices.

[0080] In addition, "computer-readable recording medium" refers to writable non-volatile memory such as a flexible disk, optical magnetic disk, ROM, or flash memory, portable media such as a DVD (Digital Versatile Disc), or a storage device such as a hard disk built into a computer device. Furthermore, the term "computer-readable recording medium" also includes a storage medium that stores a program for a certain period of time, such as volatile memory (e.g., DRAM (Dynamic Random Access Memory)) inside a computer device that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line.

[0081] The program may be transmitted from a computer device storing the program in a storage device or the like to another computer device via a transmission medium or by transmission waves in the transmission medium. Here, the "transmission medium" that transmits the program refers to a medium that has the function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may also be for realizing part of the above-mentioned functions. Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer device, that is, a so-called differential file (differential program). [Explanation of symbols]

[0082] 1...shift management support system, 10-1 to 10-n, 10...terminal device, 12...communication unit, 14...creation unit, 15...storage unit, 16...image processing unit, 18...operation unit, 19...display unit, 20...terminal device, 22...communication unit, 24...creation unit, 25...storage unit, 26...image processing unit, 28...operation unit, 29...display unit, 100...shift management server, 102...communication unit, 104...reception unit, 105...derivation unit, 106-1...shift creation unit, 106-2...job information creation unit, 107...acquisition unit, 115...storage unit, 200...reservation management server, 300...accounting management server

Claims

1. a reception department that receives shift requests from multiple first part-time workers who work regularly; a shift creation unit that creates a shift schedule for the plurality of first part-time workers who work regular shifts based on the shift requests of the plurality of first part-time workers received by the reception unit; a derivation unit that derives a schedule with a shortage of staff and the number of staff that is insufficient from the shift schedule of the first part-time worker created by the shift creation unit based on at least one of past shift results, reservation number data, and accounting data; A shift management server comprising:

2. The shift management server according to claim 1 , wherein the shift creation unit creates a shift table in which shift slots for dates with a shortage of staff are highlighted.

3. The shift management server according to claim 1 or 2, wherein the shift creation unit creates a shift schedule in which the number of employees who are short is displayed in an area surrounded by shift frames for a schedule in which there is a shortage of employees.

4. The shift management server according to claim 1, further comprising a job information creation unit that creates job information for recruiting second part-time workers to work on the schedule when there is a shortage of staff.

5. An acquisition unit is further provided for acquiring information indicating a work schedule for a second part-time job that is applied for and adopted in response to the job information, The shift management server according to claim 4 , wherein the shift creation unit reflects the information indicating the work schedule of the second part-time worker acquired by the acquisition unit in the shift table.

6. A step of accepting shift requests from multiple first part-time workers who work regularly; creating a shift schedule for the plurality of first part-time workers who will work regular shifts based on the shift requests of the plurality of first part-time workers received in the receiving step; A step of deriving a date when there are insufficient staff and the number of staff that are insufficient from the shift schedule of the first part-time worker created in the step of creating the shift schedule based on at least one of past shift results, reservation number data, and accounting data; A computer-implemented shift management method comprising:

7. On the shift management server computer, A step of accepting shift requests from multiple first part-time workers who work regularly; creating a shift schedule for the plurality of first part-time workers who will work regular shifts based on the shift requests of the plurality of first part-time workers received in the receiving step; A step of deriving a date when there are insufficient staff and the number of staff that are insufficient from the shift schedule of the first part-time worker created in the step of creating the shift schedule based on at least one of past shift results, reservation number data, and accounting data; A program that executes.

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