Information processing device, information processing method and program

Abstract

To help an authorized user without bothering a manager of a parking lot and in a simple configuration in a case where the other user who is not authorized to park in a parking space which is reserved by the authorized user parks in the parking space.SOLUTION: An information processing device comprises: a reception section which receives parking unavailability information, which is transmitted from a terminal of a user, indicating that parking in a reserved parking space is unavailable; and an output section by which, in a case where the parking unavailability information is received by the reception section, parking space guide information guiding an alternative parking space is outputted to the terminal.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] A service known as "hourly parking" allows an unspecified number of users to use parking spaces set up within a parking lot. There are also services that allow users to reserve parking spaces in such hourly parking lots in advance. For example, a user can reserve a parking space in an hourly parking lot near their destination, thereby avoiding a situation where the parking space is full when they arrive at the parking lot and are unable to park.

[0003] For example, even if a user reserves a parking space at a specific hourly parking lot, there may be cases where another user who does not have the authority to park in that space parks there. In such cases, the legitimate user who made the reservation (a user who has the authority to park in the space) would call the manager of the hourly parking lot and request a response. However, such a response places a heavy burden on the manager, and therefore techniques for reducing the manager's burden are known.

[0004] For example, Patent Document 1 discloses a technology in which, when it is detected that a vehicle belonging to a user other than the authorized user has entered a reserved vacant vehicle space, the reservation details of the authorized user are changed and the other vacant vehicle space is allocated to the authorized user. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent No. 6670735 Summary of the Invention [Problem to be solved by the invention]

[0006] However, the technology disclosed in Patent Document 1 requires a configuration to detect when a vehicle belonging to a user other than the authorized user enters a reserved vacant vehicle compartment, which results in a large hardware scale.

[0007] The present disclosure aims to provide an information processing device, information processing method, and program that can rescue a legitimate user when another user who does not have the authority to park in a parking space reserved by the legitimate user, without causing any trouble to the parking lot manager and with a simple configuration. [Means for solving the problem]

[0008] In order to achieve the above-mentioned objective, the information processing device of the present disclosure includes a receiving unit that receives parking-prohibited information transmitted from a user's terminal indicating that parking in a reserved parking space is not possible, and an output unit that outputs parking space guidance information to the terminal when the parking-prohibited information is received by the receiving unit, the parking space guidance information directing the user to an alternative parking space. [Effects of the Invention]

[0009] According to the present disclosure, when a user who does not have the authority to park in a vehicle space reserved by a legitimate user parks in that vehicle space, the legitimate user can be rescued with a simple configuration without causing trouble to the parking lot manager. Note that the effects described herein are not necessarily limited to those described herein, and may be any of the effects described in this specification. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an example of a schematic configuration of a parking lot reservation management system that manages reservations for parking lots according to an embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of the hardware configuration of a user terminal, a reservation management device, and an administrator terminal. [Figure 3] FIG. 3 is a diagram illustrating an example of a functional configuration of the user terminal. [Figure 4]FIG. 4 is a diagram illustrating an example of a functional configuration of the reservation management device. [Figure 5] FIG. 5 is a diagram illustrating an example of functions of the administrator terminal. [Figure 6] FIG. 6 shows an outline of the processing sequence of the parking lot reservation management system. [Figure 7] FIG. 7 is an explanatory diagram of an example of the reservation details screen. [Figure 8] FIG. 8 is an explanatory diagram of an example of the cabin trouble response screen. [Figure 9] FIG. 9 is a flowchart showing the process performed by the reservation management device when transferring a vehicle compartment. [Figure 10] FIG. 10 is an explanatory diagram of an example of the transfer destination vehicle compartment inquiry / transfer screen. [Figure 11] FIG. 11 is an explanatory diagram of the cabin transfer completion screen. [Figure 12] FIG. 12 is an explanatory diagram of the contact information screen. DETAILED DESCRIPTION OF THE INVENTION

[0011] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An information processing apparatus, an information processing method, and a program according to an embodiment will be described in detail below with reference to the accompanying drawings. Note that the present invention is not limited to the description of the present embodiment.

[0012] FIG. 1 is a diagram illustrating an example of a schematic configuration of a parking lot reservation management system that manages reservations for parking lots according to an embodiment. As shown in FIG. 1, the parking lot reservation management system 1 includes a user terminal 10, a reservation management device 20, and an administrator terminal 30, which can be connected to each other via a network 40 such as the Internet.

[0013] The user terminal 10 is a terminal used by a user. The user terminal 10 accepts input of various information (described later) related to parking lot reservations in response to user operations. The reservation management device 20 is an example of an "information processing device" and manages reservations for multiple parking lots P. The manager terminal 30 is a terminal used by the manager of the parking lots P. The specific functions of these devices will be described later.

[0014] FIG. 2 is a diagram illustrating an example of the hardware configuration of the user terminal 10, the reservation management device 20, and the administrator terminal 30. As shown in FIG. The hardware elements of the user terminal 10, the reservation management device 20, and the administrator terminal 30 are not limited to the configuration exemplified in FIG. 2, and may include other hardware elements (for example, an input device, a speaker, etc.).

[0015] As shown in FIG. 2, the user terminal 10, the reservation management device 20, and the administrator terminal 30 each include an MPU 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a display unit 104, a communication I / F (interface) unit 105, and a bus 106.

[0016] The MPU 101 is, for example, an MPU (Micro Processing Unit). By executing a program, the MPU 101 comprehensively controls the operation of the device in which it is installed (the user terminal 10, the reservation management device 20, or the administrator terminal 30), and realizes various functions of the device in which it is installed. The various functions of the user terminal 10, the reservation management device 20, and the administrator terminal 30 will be described later.

[0017] The ROM 102 is a non-volatile memory that stores various information including the programs executed by the MPU 101. The RAM 103 is a volatile memory that has a working area for the MPU 101 . The display unit 104 is a device that displays various types of information, and may be, for example, a display input device with a liquid crystal type touch panel function. The communication I / F unit 105 is an interface for connecting to the network 40 . The MPU 101, ROM 102, RAM 103, display unit 104, and communication I / F unit 105 are connected via a bus 106 so as to be able to communicate with one another.

[0018] Next, the functions of the user terminal 10 will be described. FIG. 3 is a diagram showing an example of the functional configuration of the user terminal 10. As shown in FIG. In the example of FIG. 3, only functions necessary for explaining the main parts of this embodiment are illustrated, but the functions possessed by the user terminal 10 are not limited to these.

[0019] As shown in FIG. 3, the user terminal 10 includes a user I / F unit 110, a parking prohibition information transmitting unit 120, and an illegally parked vehicle identification information transmitting unit . In this embodiment, the MPU 101 executes a program stored in the ROM 102 to realize the functions of the user I / F unit 110, the no-parking information transmitting unit 120, and the illegally parked vehicle identification information transmitting unit 130. However, without being limited to this, some or all of these functions may be realized by dedicated hardware circuits (semiconductor integrated circuits, etc.).

[0020] The user I / F unit 110 displays various types of information on the display unit 104 and accepts inputs in response to various user operations. For example, the user I / F unit 110 is a function provided by a web browser installed in the user terminal 10, and can display various screens of a homepage that introduces services provided by the reservation management device 20 on the display unit 104 and accept user inputs to the various screens.

[0021] For example, in response to a user's operation, the user I / F unit 110 of the user terminal 10 can display on the display unit 104 a screen for reserving a parking space (reservation screen) from among various screens of a homepage that introduces services provided by the reservation management device 20. The user I / F unit 110 can then accept user input on the reservation screen and transmit reservation information corresponding to the accepted input to the reservation management device 20. The reservation management device 20, which has received the reservation information from the user terminal 10, will reserve a parking space in one of the parking lots P based on the received reservation information.

[0022] In the above configuration, the reservation information includes, for example, destination information, parking lot ID, reservation content information, user information, and the like. The destination information is information indicating the user's destination, that is, information for specifying the geographical range of the parking lot P to be reserved.

[0023] The parking lot ID is information that identifies the parking lot P to which the parking space that the user wishes to reserve belongs. The reservation content information includes the date and time of use, the usage fee, and information identifying the vehicle cabin that the user wishes to reserve. The user information is information for identifying a user, and may be, for example, a membership number for identifying a member who receives the services provided by the reservation management device 20, or a vehicle number for identifying the vehicle used by the user.

[0024] The no-parking information transmitting unit 120 transmits to the reservation management device 20 no-parking information indicating that the user of the user terminal 10 is not allowed to park in the reserved vehicle space. The illegally parked vehicle identification information transmission unit 130 transmits to the reservation management device 20 the illegally parked vehicle identification information input by the user via the user I / F unit 110 of the user terminal 10, i.e., information identifying an illegally parked vehicle that is parked in a space reserved by the user without the user's authorization to park there. In this case, "illegally" means simply not having the authorization to park there, regardless of whether it was intentional or accidental. Therefore, "illegally parked vehicles" include, for example, vehicles parked by mistake by a user who had reserved an adjacent space, and vehicles parked by a general driver who did not make a reservation and thought the space was a no-reservation parking space.

[0025] Here, the illegally parked vehicle identification information is information written on the license plate of the illegally parked vehicle.

[0026] In this embodiment, the illegally parked vehicle identification information is a character or string of characters (e.g., "Nerima") that indicates the transport bureau or motor vehicle inspection and registration office contained in the license plate of the illegally parked vehicle, a classification number based on the type of vehicle (e.g., "500" for a compact passenger car), a character that indicates the purpose of the vehicle (e.g., "ho" for private use, or a series of designated numbers (e.g., "1234")) that is entered by the user into the user terminal 10.

[0027] However, the present invention is not limited to this, and may be configured such that, for example, a user inputs an image (photographed data) in which the license plate of an illegally parked vehicle is captured into the user terminal 10 as the illegally parked vehicle identification information, and transmits the image to the reservation management device 20. In this case, for example, the reservation management device 20 may perform image recognition processing and extract the image as the illegally parked vehicle identification information.

[0028] Next, the functions of the reservation management device 20 will be described. FIG. 4 is a diagram illustrating an example of the functional configuration of the reservation management device 20. As shown in FIG. In the example of FIG. 4, only the functions necessary for explaining the main parts of this embodiment are illustrated, but the functions of the reservation management device 20 are not limited to these.

[0029] As shown in FIG. 4, the reservation management device 20 includes an information transmitting / receiving unit 210, a vehicle compartment searching unit 220, a processing unit 230, a prohibition unit 240, and a reservation resuming unit 250. In this embodiment, the MPU 101 of the reservation management device 20 executes a program stored in the ROM 102 of the reservation management device 20, thereby realizing the functions of the information transmission / reception unit 210, the vehicle compartment search unit 220, the processing unit 230, the prohibition unit 240, and the reservation resumption unit 250. However, the present invention is not limited to this, and some or all of these functions may be realized by dedicated hardware circuits (semiconductor integrated circuits, etc.).

[0030] The information transmitting / receiving unit 210 transmits and receives various types of information to and from the user terminal 10 or the administrator terminal 30. For example, the information transmitting / receiving unit 210 has a function to receive a display request from the user terminal 10 requesting the display of various screens of the homepage described above, and to transmit screen information of the corresponding screen in response to the request. Furthermore, for example, the information transmitting / receiving unit 210 also has a function to receive information input via the screen from the user terminal 10.

[0031] The information transmission / reception unit 210 is an example of a "receiving unit" and has functions such as receiving no-parking information transmitted from the user terminal 10 indicating that parking in a reserved parking space is not possible, receiving illegally parked vehicle information that identifies illegally parked vehicles that are parked in a reserved parking space without the authority to park there, and receiving reservation information.

[0032] The information transmitting / receiving unit 210 of this embodiment also has a function of transmitting report information to the manager terminal 30, which will be described later, and a function of receiving reservation resumption permission information from the manager terminal 30, which will be described later.

[0033] The vehicle compartment search unit 220 searches for an available vehicle compartment in the parking lot P. In this embodiment, the vehicle compartment search unit 220 searches for an alternative vehicle compartment when the information transmitting / receiving unit 210 receives parking-prohibited information.

[0034] Various known techniques can be applied to search for vacant parking spaces. For example, the order in which reservations are accepted can be assigned in advance to reservable compartments, and the compartment search unit 220 can search for the available compartment with the earliest order in which reservations are accepted (the compartment that should be next to accept reservations) as an alternative compartment. It is also possible to search preferentially for an empty space that is closer to the illegally parked space as an alternative space.

[0035] Furthermore, the search targets can be limited to those with the same reservation conditions (fee, whether large vehicles can be parked, whether the vehicle is covered, etc.) as the illegally parked vehicle, or the search range can be expanded by removing some of the limitations imposed by the original reservation conditions (area, fee, etc.).

[0036] In this case, the search range can be expanded by, for example, increasing the upper fee limit set by the user within a predetermined fee range, or by including nearby parking lots (for example, within a radius of 500 m). As a result, it is possible to search for a transfer space more reliably.

[0037] The prohibition unit 240 prohibits (stops) the reservation of a vehicle compartment. In this embodiment, when the information transmitting / receiving unit 210 receives parking prohibition information and reservation information linked to the parking prohibition information, the prohibition unit 240 prohibits the reservation of the vehicle compartment where the vehicle compartment trouble occurred (the vehicle compartment identified by the reservation information).

[0038] When the information transmitting / receiving unit 210 receives illegally parked vehicle information, the processing unit 230 performs processing related to preventing illegal parking. "Illegal parking" here means parking in a reserved parking space without the proper authorization to park, regardless of whether it is intentional or accidental. Therefore, "illegally parked vehicles" include, for example, vehicles parked by mistake by a user who had reserved an adjacent parking space, and vehicles parked by a general driver who did not make a reservation and thought the parking space did not require a reservation.

[0039] In this case, the processing unit 230 can store and accumulate the illegally parked vehicle identification information received by the information transmission / reception unit 210 in a memory unit (ROM 102, etc.), and can be configured to make a judgment such as whether the user is a habitual illegal parker based on the accumulated illegally parked vehicle information.

[0040] In addition, if the user identified by the illegally parked vehicle identification information is a member of the parking lot reservation service provided by the reservation management device 20, the processing unit 230 can also perform a warning process on the member (for example, sending a warning email, displaying a warning on a homepage (so-called My Page) intended only for the user, charging a fee for unauthorized parking, etc.).

[0041] When the reservation resumption unit 250 receives permission to resume reservations from the administrator terminal 30, it resumes accepting reservations for the vehicle space that was prohibited from being reserved by the prohibition unit 240. In this embodiment, when the information transmission / reception unit 210 receives parking prohibition information from the user terminal 10, it has a function (report information transmission unit) to transmit report information to the administrator terminal 30 indicating that illegal parking has occurred and that parking prohibition information has been received from the user terminal 10 of the legitimate user who was originally supposed to park.

[0042] In this example, the information transmission / reception unit 210 transmits the report information to the administrator terminal 30 after processing by the processing unit 230, but the timing of transmitting the report information is not limited to this and may be arbitrary, and for example, the report information may be transmitted before processing by the processing unit 230. After transmitting the report information to the manager terminal 30, the information transmitting / receiving unit 210 can receive reservation resumption permission information from the manager terminal 30 that permits the resumption of the reservation.

[0043] For example, if the administrator, who is the user of the administrator terminal 30 that received the report information, actually goes to the parking lot P and finds that the illegally parked vehicle has already left the space corresponding to the parking prohibition information, the administrator will send reservation resumption permission information to the reservation resumption unit 250 via the administrator terminal 30 and the information transmission / reception unit 210. As a result, when the reservation resumption unit 250 receives reservation resumption permission information from the administrator terminal 30, it resumes accepting reservations for the vehicle cabin that has been prohibited from being reserved by the prohibition unit 240.

[0044] Next, the functions of the administrator terminal 30 will be described. FIG. 5 is a diagram illustrating an example of functions that the administrator terminal 30 has. In the example of FIG. 5, only the functions necessary for explaining the main parts of this embodiment are illustrated, but the functions of the reservation management device 20 are not limited to these.

[0045] As shown in FIG. 5, the administrator terminal 30 includes an information transmitting / receiving unit 310 and a receiving unit 320. In this embodiment, the MPU 101 of the administrator terminal 30 executes a program stored in the ROM 102 to realize the functions of the information transmitting / receiving unit 310 and the receiving unit 320. However, this is not limiting, and some or all of these functions may be realized by dedicated hardware circuits (semiconductor integrated circuits, etc.).

[0046] The information transmitting / receiving unit 310 transmits and receives various information to and from the reservation management device 20. For example, the information transmitting / receiving unit 310 has a function to receive report information from the reservation management device 20, a function to transmit reservation resumption permission information to the manager terminal 30, and the like.

[0047] The reception unit 320 receives input in response to an operation by an administrator (a user of the administrator terminal 30). In this embodiment, when the reception unit 320 receives input in response to an operation to permit the resumption of a reservation, the information transmission / reception unit 310 transmits reservation resumption permission information to the reservation management device 20, which permits the resumption of the reservation.

[0048] Next, the operation of the embodiment will be described. In the following, we will explain the situation assuming that when a user arrives at a reserved parking space in a reserved parking lot, there is a problem (space trouble) such as another vehicle being parked in that space.

[0049] FIG. 6 shows an outline of the processing sequence of the parking lot reservation management system 1. When a user arrives near a reserved parking space in a reserved parking lot and finds that another vehicle is parked in that space, the user operates the user terminal 10 to make a display request to display a reservation details screen on a homepage (so-called My Page) corresponding to each user provided by the reservation management device (step S1).

[0050] As a result, the reservation management device 20 transmits screen information for the reservation details screen of the user's personal page based on the member ID and the like included in the display request (step S2). As a result, a reservation details screen is displayed on the display screen of the user terminal 10 (step S3).

[0051] FIG. 7 is an explanatory diagram of an example of the reservation details screen. As shown in Figure 7, the reservation details screen G1 has a title display area 51, a reservation specific information display area 52, a parking lot specific information display area 53, a vehicle compartment specific information display area 54, a detailed information display area 55, a reservation cancel button 56, and a reservation list screen return button 57.

[0052] The title display area 51 is an area that displays information that allows the user to identify the type of screen currently being displayed. In the example of Fig. 7, it shows that it is the "Reservation Details Screen" that displays the details of the reservation content. The reservation specific information display area 52 displays a reservation number that identifies the reservation and a reservation cancel button 52A that is touched when canceling the reservation and transitions to a reservation cancellation processing screen via the user I / F unit 110.

[0053] The parking lot specific information display area 53 displays a parking lot overview information display area 53A that displays a photo, name, etc. of the reserved parking lot P, a parking lot details button 53B that is touched to display detailed information about the reserved parking lot P and causes a parking lot details screen to be displayed on the display screen of the display unit 104 via the user I / F unit 110, and a map button 53C that is touched to display a map showing the location of the reserved parking lot P and causes a map screen to be displayed on the display screen of the display unit 104 via the user I / F unit 110.

[0054] The vehicle space identification information display area 54 displays the vehicle space number where the user should park in the reserved parking lot P, and also displays a vehicle space trouble notification button 54A that can be operated if an incident occurs on the day of use that makes parking impossible due to illegal parking, the presence of an obstacle, etc. (vehicle space trouble).

[0055] The detailed information display area 55 displays detailed information related to the reservation, such as vehicle information of the vehicle to be parked (model name, vehicle height, license plate number, model such as a passenger car, date of use of the parking lot P (reservation date), available time slots, fee, payment method such as credit card payment, points awarded for parking lot use, precautions, how to use the printed reservation certificate, print button, etc. In the above case, the use date of the parking lot P includes a period corresponding to a plurality of consecutive days (for example, the three days from February 9th (Monday) to February 11th (Wednesday)).

[0056] The reservation cancel button 56 is a button that is touched when a reservation is to be canceled, and that causes a transition to a reservation cancellation processing screen via the user I / F unit 110. The reservation list screen return button 57 is a button that is touched when the reservation list screen of the user is to be displayed, and that transitions the screen of the user terminal 10 to the reservation list screen.

[0057] If a vehicle compartment trouble occurs while the reservation details screen G1 is displayed, the user touches the vehicle compartment trouble notification button 54A on the user terminal 10, notifying the reservation management device 20 of this via the user I / F unit 110, and causing a vehicle compartment trouble response screen to be displayed on the display screen of the display unit 104.

[0058] FIG. 8 is an explanatory diagram of an example of the cabin trouble response screen. As shown in FIG. 8, the vehicle compartment trouble response screen G2 includes a title display area 61, an illegal parking response display area 62, and a non-illegal parking response display area 63. The title display area 61 is an area that displays information to allow the user to determine the type of screen currently being displayed. In the example of Figure 8, it shows that this is the "Vehicle Compartment Trouble Response Screen," which guides the user through the process of responding to a vehicle compartment trouble.

[0059] The illegal parking response display area 62 includes a transfer destination vehicle space inquiry button 62A that the user touches to inquire about a transfer destination vehicle space when another vehicle is parked in the vehicle space reserved by the user. The display area 63 for reasons other than illegal parking displays an inquiry screen for making an inquiry when the vehicle space reserved by the user cannot be used for reasons other than illegal parking, such as an obstacle, and includes a transfer vehicle space inquiry button 62A that the user touches when inquiring about a transfer vehicle space.

[0060] When the vehicle compartment trouble response screen G2 is displayed and the user touches the transfer vehicle compartment inquiry button 62A on the display screen of the display unit of the user terminal 10, the MPU 101 of the user terminal 10 functions as the no-parking information transmission unit 120 and transmits this information to the reservation management device 20 as no-parking information via the user I / F unit 110 (step S5). As a result, the reservation management device 20 starts the search process (step S6) and reservation prohibition process (step S7) described below, and also sends screen information to display the reservation transfer destination vehicle cabin inquiry / transfer screen on the display screen of the display unit 104 (step S8).

[0061] Here, the operation of the reservation management device when parking prohibition information is received will be described. FIG. 9 is a flowchart showing the process performed by the reservation management device 20 when transferring a vehicle compartment. First, the MPU 101 of the reservation management device 20 determines whether or not parking prohibition information has been received from the user terminal 10 via the network 40 (step S21). In the determination of step S21, if the parking prohibition information has not yet been received (step S21; No), the MPU 101 of the reservation management device 20 goes into a standby state. In the determination of step S21, if the parking prohibition information is received from the user terminal 10 via the network 40 (step S21; Yes), the MPU 101 of the reservation management device 20 performs a parking space search process (step S22). In the space search process, the MPU 101 of the reservation management device 20 functions as the space search unit 220 and searches for an available space in the parking lot P corresponding to the no parking information as a space to transfer to.

[0062] More specifically, it is possible to pre-assign a reservation order to reservable spaces, and the space search unit 220 can search for a reservable space (vacant space) with the earliest reservation order as a transfer space, or search for a vacant space that is closest to the illegally parked space as a transfer space. In this case, it is sufficient to preferentially allocate spaces that meet the same reservation conditions as the original reservation conditions (usage period, type of vehicle that can be parked, whether or not there is a roof, fee, etc.).

[0063] It is also possible to broaden the search range by changing (or canceling) some of the original reservation conditions, excluding conditions that cannot be changed, such as the period of use. Specifically, it is possible to change a roofed room to an unroofed room, or change the maximum price.

[0064] In addition, if the reservation conditions include a usage period corresponding to multiple consecutive days, it is preferable to target vehicles that can be used continuously during the usage period, considering the convenience of the user, but this is not limited to this if the user allows it.

[0065] Furthermore, if the user allows it, it is also possible to include nearby parking lots (for example, within a radius of 500 m). As a result, it is possible to search for a transfer space more reliably.

[0066] When the vehicle space search process is completed, since it is not known when the vehicle space where the illegally parked vehicle is parked will become vacant, the MPU 101 of the reservation management device 20 performs a reservation prohibition process to prevent reservations from being made for the vehicle space in question (step S23). That is, the MPU 101 of the reservation management device 20 performs control so as to exclude from search target vehicle compartments those in which illegally parked vehicles are parked. More specifically, a reservation prohibition flag is set in the data of the vehicle compartment, so that the vehicle compartment is excluded from search targets.

[0067] FIG. 10 is an explanatory diagram of an example of the transfer destination vehicle compartment inquiry / transfer screen. As shown in Figure 10, the transfer destination vehicle space inquiry / transfer screen G3 has a title display area 71, an illegally parked vehicle identification information input area 72, a vehicle space transfer completion instruction button 73, and a reservation list screen return button 74. The title display area 71 is an area that displays information to allow the user to determine the type of screen currently being displayed. In the example of Figure 10, it shows that this is the "Destination Car Cabin Inquiry / Transfer Screen," which queries the reservation management device 20 for the destination car cabin and guides the user through the process of transferring the car cabin.

[0068] The illegally parked vehicle identification information input area 72 includes a registration office input area 72A for inputting characters or characters indicating the transport bureau or motor vehicle inspection and registration office from the information written on the license plate of the vehicle in question ("Nerima" in the example of Figure 10), as information for identifying the vehicle that has parked illegally (without permission), a classification number input area 72B for inputting the classification number based on the type of vehicle ("500" in the example of Figure 10, meaning a compact passenger car), a purpose input area 72C for inputting characters indicating the purpose of the vehicle ("ho" in the example of Figure 10, meaning private use), and a designation number input area 72D for inputting a series of designation numbers ("1234" in the example of Figure 10).

[0069] The vehicle space transfer completion instruction button 73 is a button that is touched to instruct the reservation management device 20 to complete the vehicle space transfer after information has been entered in the illegally parked vehicle identification information input area 72, and is used to notify the reservation management device 20 of this via the user I / F unit 110. The reservation list screen return button 74 is a button that is touched when the reservation list screen of the user is to be displayed, and that transitions the screen of the user terminal 10 to the reservation list screen.

[0070] With the transfer destination vehicle space inquiry / transfer screen G3 displayed, the user inputs information corresponding to the registration office input area 72A, classification number input area 72B, purpose input area 72C, and designated number input area 72D of the illegally parked vehicle identification information input area 72 on the display screen of the display unit of the user terminal 10 (step S9). When the user touches the vehicle space transfer completion instruction button 73, the illegally parked vehicle identification information is sent to the reservation management device 20 via the user I / F unit 110 (step S10).

[0071] Returning to FIG. 9 again, the operation of the reservation management device 20 will now be described. The MPU 101 of the reservation management device 20 determines whether or not the illegally parked vehicle identification information has been transmitted from the user terminal 10 and received via the network 40 (step S24).

[0072] In the determination of step S24, if the illegally parked vehicle identification information has not yet been transmitted from the user terminal 10 and received (step S24; No), the MPU 101 of the reservation management device 20 goes into a standby state.

[0073] If it is determined in step S24 that illegally parked vehicle identification information has been sent from the user terminal 10 and received via the network 40 (step S24; Yes), the MPU 101 of the reservation management device 20 functions as a vehicle space search unit 220 and determines whether or not there is a vehicle space available for transfer (transfer destination vehicle space) in the vehicle space search process of step S22 (step S25).

[0074] If it is determined in step S25 that a transfer destination vehicle compartment is available (step S25; Yes), the MPU 101 of the reservation management device 20 functions as the information transmitting / receiving unit 210 and performs vehicle compartment guidance information output processing (step S26).

[0075] Here, the explanation will be given again by returning to FIG. When the reservation management device 20 performs the vehicle compartment guidance information output process (step S26), the reservation management device 20 transmits the vehicle compartment guidance information including the vehicle compartment search results as vehicle compartment search result screen information to the user terminal 10 via the network 40 (step S11). As a result, a vehicle room transfer completion screen for the vehicle room transfer application is displayed on the display screen of the display unit of the user terminal 10 (step S12).

[0076] FIG. 11 is an explanatory diagram of the vehicle compartment transfer completion screen G4. The cabin transfer completion screen G4 includes a title display area 81, a transfer cabin summary information display area 82, a transfer cabin detailed information display area 83, and a reservation details screen button 84.

[0077] The title display area 81 is an area that displays information to allow the user to identify the type of screen currently being displayed. In the example of Figure 11, it indicates that the screen is the "Vehicle Space Transfer Application / Unauthorized Parking Report Screen," which notifies the user that the vehicle space transfer has been completed.

[0078] The transfer vehicle compartment summary information display area 82 includes a transfer section display area 82A that displays the transfer date when the vehicle compartment transfer was made, and a transfer destination vehicle compartment number display area 82B that identifies the vehicle compartment to which the vehicle compartment transfer was made.

[0079] The transfer space detailed information display area 83 includes a reservation number display area 83A that displays the reservation number for identifying the parking space reservation for which the space transfer has been made, and a parking space information display area 83B that displays the name and address of the parking space for which the space transfer has been made. The reservation details screen button 84 is a button that, when touched by the user, causes a transition to a screen that displays details of the vehicle cabin after the transfer.

[0080] As a result, the user who sent the no-parking information can quickly use a new parking space based on the new reservation information that has been transferred.

[0081] As explained above, even if a reserved parking space becomes unusable due to an illegally parked vehicle, the user can simply make an inquiry to the reservation management device 20 via the user terminal 10, including information that the reservation is unavailable, and enter information for identifying the illegally parked vehicle (illegally parked vehicle identification information), without having to call or otherwise contact a person in charge of the management company that manages the reservation management device 20.The reservation management device 20 can then automatically transfer the parking space, allowing the user to quickly use the parking lot without having to bother the user or the person in charge of the management company that manages the reservation management device 20.

[0082] Here, referring again to FIG. 9, the processing of the reservation management device 20 after outputting the car cabin guide information and performing the car cabin transfer processing will be described. The reservation management device 20 performs anti-fraud processing to prevent future illegal parking based on the illegally parked vehicle identification information received in step S10 (step S27).

[0083] For example, as an anti-fraud process, the MPU 101 of the reservation management device 20 functions as a processing unit 230 and performs an illegal parking information registration process in which the illegally parked vehicle identification information received by the information transmission / reception unit 210 is stored and accumulated in a memory unit (ROM 102, or an external storage device such as a hard disk) (see Figure 6: step S13). Then, based on the accumulated illegally parked vehicle information, it is determined whether the user is a habitual illegal parker. This is effective when the user of such illegally parked vehicle is a member of the parking lot reservation service provided by the reservation management device 20, but it is also effective when the user is not a member.

[0084] Furthermore, the MPU 101 of the reservation management device 20 functions as the processing unit 230, and if the user identified by the illegally parked vehicle identification information is a member of the parking lot reservation service provided by the reservation management device 20, the MPU 101 issues a warning to the member by sending a warning email or displaying a warning on a homepage (so-called My Page) intended only for that user, thereby discouraging future illegal parking. Also, instead of or in addition to these measures, a fee for illegal parking may be charged.

[0085] Next, the MPU 101 of the reservation management device 20 performs a report information transmission process to send report information to the administrator terminal 30 informing the administrator that illegal parking has occurred in one of the spaces in the parking lot P under its management, making that space unavailable for reservation, and, if the space has been transferred, reporting information about the transferred space (step S28).

[0086] Here, the description will be made again with reference to FIG. The MPU 101 of the reservation management device 20 functions as a processing unit 230 and creates illegal parking report information to report to the administrator terminal 30 that illegal parking has occurred in one of the spaces in the parking lot P under its management, that a space transfer has occurred, and that the space in question is no longer available for reservation.

[0087] Next, the MPU 101 of the reservation management device 20 functions as the information transmitting / receiving unit 210 and transmits the illegal parking report information to the administrator terminal 30 via the network 40 (step S14).

[0088] This allows the parking lot manager, who is the user of the manager terminal 30, to go to the location of the parking space where illegal parking has been reported to have occurred based on the illegal parking report displayed in response to the illegal parking report information, and check the location.

[0089] If it is determined that the illegally parked vehicle has already left the parking lot, it is determined that there is no problem in canceling the reservation-disabled state, and therefore the MPU 101 of the administrator terminal 30 functions as a reception unit 320, and when the user of the administrator terminal 30 performs an operation to allow the reservation to be resumed, it accepts the operation to allow the reservation to be resumed.

[0090] Then, the MPU 101 of the administrator terminal 30 functions as the information transmitting / receiving unit 310 and transmits reservation resumption permission information that permits the resumption of the reservation to the reservation management device 20 (step S15). As a result, the MPU 101 of the reservation management device 20 functions as the reservation resumption unit 250, and the MPU 101 of the administrator terminal 30 performs a reservation resumption process that controls the addition of the parking space where the illegally parked vehicle was parked to the parking spaces to be searched (step S16). More specifically, the MPU 101 of the reservation management device 20 turns off the reservation prohibition flag in the data of the relevant cabin so that the cabin is again included in the search targets, and then proceeds to normal processing.

[0091] On the other hand, if it is determined in step S25 that there is no transfer destination parking space (step S25; No), the MPU 101 of the reservation management device 20 performs contact information output processing (step S31).

[0092] When the reservation management device 20 performs the contact information output process (step S31), the reservation management device 20 determines that no transferable parking spaces were found and sends the contact information as parking space search result screen information to the user terminal 10 via the network 40. As a result, the display screen of the display unit 104 of the user terminal 10 displays a contact information screen for the vehicle room transfer application.

[0093] FIG. 12 is an explanatory diagram of the contact information screen G5. The contact information screen G5 includes a title display area 91, a contact information display area 92, a reservation summary information display area 93, and a reservation details screen button 94.

[0094] The title display area 91 is an area that displays information to allow the user to identify the type of screen currently being displayed. In the example of Figure 12, the title display area 91 indicates that the screen is the "Parking Space Transfer Application / Unauthorized Parking Report Screen," which informs the user that no available parking spaces have been found and explains what to do next.

[0095] The contact information display area 92 first displays the telephone number (in the case of Figure 12, a toll-free number) of the vehicle room transfer officer (telephone operator) who manages the reservation management device 20 so that the person can contact you by phone.

[0096] The reservation summary information display area 93 includes a reservation number display area 93A that displays the reservation number for identifying the reservation corresponding to the currently reserved vehicle space (the vehicle space where illegal parking has occurred), and a parking lot information display area 93B that displays the name and address of the parking lot corresponding to the currently reserved vehicle space (the vehicle space where illegal parking has occurred). The reservation details screen button 94 is a button that, when touched by the user, causes a transition to a screen that displays details of the currently reserved vehicle space (the vehicle space where illegal parking has occurred).

[0097] As a result, the user who sent the no parking information can quickly contact the vehicle space transfer person (telephone operator) who manages the reservation management device 20 and request the vehicle space transfer process.

[0098] In this embodiment, the users who need to contact the person in charge of vehicle space transfers (telephone operators) are limited to those whose vehicle space transfers were not automatically processed by the reservation management device 20. This means that unlike the past, not all users who have parked illegally and wish to transfer their vehicle space will make a phone call, dramatically reducing the number of cases to be processed. This makes it easier to get through on the phone, and dramatically improves processing speed. This also improves convenience for member users.

[0099] As explained above, according to this embodiment, even if a reserved parking space becomes unusable due to an illegally parked vehicle, the user can simply make an inquiry to the reservation management device 20 via the user terminal 10, including reservation unavailability information, and input information for identifying the illegally parked vehicle (illegally parked vehicle identification information), without having to call a person in charge of the management company that manages the reservation management device 20, and the reservation management device 20 can automatically transfer the parking space.This allows the parking lot to be used quickly without causing any trouble for the user or the person in charge of the management company that manages the reservation management device 20, thereby improving user convenience.

[0100] Furthermore, since the vehicle cannot be automatically transferred, the number of cases in which the user needs to make a phone call to the person in charge of the management company that manages the reservation management device 20 is drastically reduced, which also improves user convenience and reduces the processing burden on the person in charge of the management company.

[0101] In the above explanation, when the MPU 101 of the user terminal 10 functions as the no-parking information transmitting unit 130, the no-parking information is transmitted to the reservation management device 20 at the time when an input indicating that there was a parking space problem on the day of use is received. However, the timing of transmitting the no-parking information is not limited to this and can be changed as desired depending on design conditions, etc.

[0102] Furthermore, in the above explanation, an example was given in which a user inputs information for identifying an illegally parked vehicle (illegibly parked vehicle identification information), but all or part of this input work may be replaced by the user taking a photograph of the license plate of the illegally parked vehicle and performing image recognition on the user terminal or the no-parking information transmission unit 130.

[0103] Furthermore, in the above explanation, when the MPU 101 of the user terminal 10 functions as the illegally parked vehicle identification information transmission unit 130, the illegally parked vehicle identification information is transmitted to the reservation management device 20 at the timing when the input of the illegal vehicle information is completed on the screen shown in Figure 6, but the timing of transmitting the illegal vehicle information is not limited to this and can be changed as desired depending on design conditions, etc.

[0104] Furthermore, although the above description has been given only for the case where one vehicle compartment is reserved, transfers are also possible in the case where multiple vehicle compartments are reserved. In this case, if some of the multiple parking spaces are illegally parked, it is possible to configure the system to transfer only the illegally parked parking spaces, or to transfer all parking spaces when transferring to another parking lot.

[0105] The program executed by the reservation management device (MPU) of this embodiment is provided as a file in an installable or executable format recorded on a computer-readable recording medium such as a USB memory, a semiconductor memory device such as an SSD (Solid State Drive), or a DVD (Digital Versatile Disk).

[0106] The program executed by the reservation management device (MPU) of this embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The program executed by the reservation management device (MPU) of this embodiment may be provided or distributed via a network such as the Internet.

[0107] The program for the reservation management device (MPU) of this embodiment may be provided in advance in a ROM or the like.

[0108] The program executed by the reservation management device of this embodiment is modularly structured to include the above-mentioned units (receiving unit, output unit, information transmitting / receiving unit, vehicle compartment search unit, processing unit, prohibition unit, and reservation resumption unit), and in actual hardware, the MPU (processor) reads and executes the program from the above-mentioned storage medium, loading the above-mentioned units onto the main memory device, and generating the receiving unit, output unit, information transmitting / receiving unit, vehicle compartment search unit, processing unit, prohibition unit, and reservation resumption unit on the main memory device.

[0109] This embodiment is not limited to hourly parking lots, but can also be applied to parking lots where parking spaces are rented out on a daily or daily basis. [Explanation of symbols]

[0110] 1. Parking reservation management system 10 User terminal 20 Reservation management device 30 Administrator terminal 40 Network 51, 61, 71, 81, 91 Title display area 52 Reservation specific information display area 52A Reservation Cancellation Button 53 Parking lot specific information display area 53A Parking lot overview information display area 53B Parking lot details button 53C Map button 54 Vehicle interior specific information display area 54A Vehicle compartment trouble notification button 55 Detailed information display area 56 Reservation Cancellation Button 57, 74 Reservation list screen return button 62 Illegal parking display area 62A Transfer destination parking space inquiry button 63 Display area for non-illegal parking 72 Illegally parked vehicle identification information input area 72A Registry Input Area 72B Classification number input field 72C Usage input area 72D Designated number input area 73 Car room transfer completion instruction button 82 Transfer space overview information display area 82A Transfer section display area 82B Transfer destination vehicle compartment number display area 83 Transfer parking space detailed information display area 83A Reservation number display area 83B Parking lot information display area 84 Reservation details screen button 92 Contact information display area 93 Reservation summary information display area 93A Reservation number display area 93B Parking information display area 94 Reservation details screen button 101 MPU 102 ROM 103 RAM 104 Display section 105 Communication I / F section Bus 106 110 User I / F section 120 No Parking Information Transmission Unit 130 Illegally parked vehicle identification information transmission unit 210 Information Transmitter / Receiver 220 Vehicle Search Unit 230 Processing section 240 Prohibited part 250 Reservation Resumption Section 310 Information Transmitter / Receiver 320 Reception G1 Reservation details screen G2 Vehicle interior trouble response screen G3 Transfer screen G4 Cabin transfer completion screen G5 Contact Information Screen

Claims

1. a receiving unit that receives parking denial information transmitted from a user's terminal, the parking denial information indicating that parking in the reserved parking space is not possible; an output unit that outputs vehicle compartment guidance information for guiding the user to an alternative vehicle compartment to the terminal when the receiving unit receives the parking prohibition information; Information processing device.

2. The receiving unit further receives, from the terminal, unauthorized vehicle information identifying an unauthorized vehicle indicating a vehicle parked in the reserved vehicle space without having authority to park therein. The information processing device according to claim 1 .

3. The fraudulent vehicle information is information that can identify the license plate number of the fraudulent vehicle. The information processing device according to claim 2 .

4. The fraudulent vehicle information is information indicating the license plate number of the fraudulent vehicle inputted by the user to the terminal. The information processing device according to claim 3 .

5. The fraudulent vehicle information is an image of the license plate of the fraudulent vehicle that is input by the user to the terminal. The information processing device according to claim 3 .

6. a prohibition unit that prohibits a reservation of the reserved vehicle compartment when the parking prohibition information is received by the reception unit; The information processing device according to claim 1 .

7. a reservation resuming unit that, when permission to resume the reservation is received, resumes the reservation of the vehicle cabin that has been prohibited from being reserved by the prohibiting unit; The information processing device according to claim 6 .

8. The parking facility may further include a report information transmitting unit that transmits, when the receiving unit receives the parking prohibition information, report information indicating that the parking prohibition information is received to an administrator terminal that indicates a terminal used by the administrator. The information processing device according to claim 1 .

9. a receiving step of receiving parking denial information transmitted from the user's terminal, the parking denial information indicating that parking in the reserved vehicle space is not possible; an output step of outputting vehicle compartment guidance information for guiding the user to an alternative vehicle compartment to the terminal when the no-parking information is received by the receiving step, Information processing methods.

10. On the computer, a receiving step of receiving parking denial information transmitted from the user's terminal, the parking denial information indicating that parking in the reserved vehicle space is not possible; and an output step of outputting to the terminal, when the no-parking information is received by the receiving step, vehicle space guidance information that guides users to an alternative vehicle space.

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