Information service providing program and information service providing device

Abstract

To provide an information service providing program and an information service providing device that properly prevent information services provided to residents of a multiple dwelling house, from being inadvertently provided to persons who have moved out.SOLUTION: An information service providing program provides information services related to a condominium to residents of the condominium. The information service providing program causes a computer to function as: user information registration means for registering user information that allows residents to be identified; account stop information acquisition means for acquiring account stop information related to stop of withdrawal from a withdrawal account possessed by a user, regarding management expenses and a repair reserve fund for a condominium; account stop information association means for storing the account stop information in association with the user information registered by the user information registration means; and user authentication means for authenticating a user who wishes to utilize information services, on the basis of the user information, and the account stop information associated with the user information.SELECTED DRAWING: Figure 8

Description

[Technical Field]

[0001] The present invention relates to an information service providing program and an information service providing device, and more particularly to an information service providing program and an information service providing device that provide information services related to apartment complexes. [Background technology]

[0002] Condominiums, which represent multi-family housing, are built mainly in urban areas and have common areas shared by multiple residents, and private areas consisting of the residents' rooms. The common areas are becoming increasingly well-equipped with facilities such as elevators and spaces for entertainment and dining. As a result, condominiums offer greater livability and better views than detached houses, and are becoming increasingly popular.

[0003] In recent years, information services have been provided to apartment residents in order to further improve livability. Specifically, digital signage has been installed in the common areas of apartment buildings to provide information on products and services available for purchase by residents, as well as information on the management association organized by the residents. Patent Document 1 discloses a technology for displaying advertising information, local information, weather information, management association information, etc. on digital signage installed in the entrance hall or elevator hall of an apartment building. Patent Document 2 also describes a technology for providing management association information of an apartment building to information communication terminals (for example, mobile phone terminals) used by apartment building residents.

[0004] The management association information may include personal information of residents and highly confidential information about the management association. Therefore, measures are needed to prevent the information from being leaked to third parties other than the residents. Therefore, in the past, residents who wish to receive information services were required to register as users, and user authentication was performed to restrict the use of information services by unregistered users. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] International Publication No. 2019 / 172326 [Patent Document 2] Japanese Patent Application Laid-Open No. 2006-31117 Summary of the Invention [Problem to be solved by the invention]

[0006] Although the technologies disclosed in Patent Documents 1 and 2 can provide information services to apartment building residents and prevent information leaks to third parties other than the residents, further improvements were desired. In other words, in order to properly prevent information leaks to third parties, it is necessary to reliably apply for user registration when moving in and for suspension of use when moving out. However, there are cases where the procedures are not carried out due to oversight or other reasons, resulting in the risk of confidential information being leaked to former apartment residents who are now moving out.

[0007] The present invention has been made in consideration of the above-mentioned problems, and an object of the present invention is to provide an information service providing program and an information service providing device that can appropriately prevent information services provided to residents of an apartment building from being provided to people who are leaving. [Means for solving the problem]

[0008] According to the information service provision program of the present invention, the above problem is solved by having a computer that provides information services related to an apartment building to residents of the apartment building function as: a user information registration means that acquires user information that can identify the resident and registers the user information; an account suspension information acquisition means that acquires account suspension information regarding the suspension of deductions from a debit account held by the resident for at least one of the management fees and repair reserve funds of the apartment building; an account suspension information association means that stores the account suspension information in association with the user information registered by the user information registration means; and a user authentication means that authenticates a user who wishes to use the information service based on the user information and the account suspension information associated with the user information.

[0009] According to the above configuration, user information of a resident of an apartment complex receiving an information service and account suspension information related to the suspension of deductions from the account from which the apartment complex's management fees and repair reserve funds are debited are stored in association with each other. Then, based on the user information and the account suspension information associated with the user information, the user who wishes to use the information service is authenticated. A resident moving out of an apartment complex must take steps to suspend deductions at the time of moving out, in order to prevent continued deductions of the apartment complex's management fees and repair reserve funds after moving out. Therefore, even if the resident forgets to take steps to suspend use of the information service, the information service provided to the resident of the apartment complex can be appropriately prevented from being provided to the resident.

[0010] In addition, the account suspension information acquisition means may acquire the account suspension information at a predetermined periodic timing, and the account suspension information association means may associate the account suspension information with the user information and store it at the periodic timing. According to the above configuration, account suspension information is acquired at predetermined periodic times and stored in association with user information. This automatically stores the latest account suspension information, making it possible to appropriately prevent information services provided to residents of an apartment complex from being provided to those who are moving out.

[0011] The user information registration means may also compare the acquired user information of the resident with debit account information relating to the debit account, and register the user information if the comparison is successful. According to the above configuration, user information is compared with debit account information whose legitimacy has been guaranteed in advance, making it possible to prevent a third party from registering as a user by impersonating a resident and providing information services to the third party.

[0012] The user information registration means may also acquire personal identification information provided by an external personal identification information providing device, and register the personal identification information as the user information of the resident. According to the above configuration, information verified by an external organization is registered as user information, eliminating the need for residents to enter it themselves, simplifying the procedures for registering user information and preventing users from registering using false information.

[0013] The personal identification information providing device may be a financial institution server, and the personal identification information may be account holder information relating to an account holder of a financial institution that operates the financial institution server. According to the above configuration, the information of the account holder who has been identified by the financial institution is registered as user information, so it is possible to reliably prevent user registration using false information.

[0014] In addition, the information service providing device may include a processor, and the processor may be made to execute the information service providing program. According to the above configuration, it is possible to appropriately prevent the information service provided to residents of an apartment building from being provided to people who are moving out by the information service providing device. [Effects of the Invention]

[0015] According to the information service providing program and information service providing device of the present invention, it is possible to appropriately prevent information services provided to residents of an apartment building from being provided to people who are moving out. [Brief explanation of the drawings]

[0016] [Figure 1] 1 is a diagram showing the overall configuration of an apartment life support system. [Figure 2] FIG. 10 is a diagram showing an example of a main screen of an apartment life support site. [Figure 3] FIG. 10 is a diagram illustrating an example of a main screen of a digital signage. [Figure 4] FIG. 2 is a diagram illustrating a functional configuration of a life support server. [Figure 5] FIG. 4 illustrates an example of a data structure of a user information storage unit. [Figure 6] FIG. 2 is a diagram illustrating the functional configuration of a receipt and disbursement management server. [Figure 7] FIG. 2 is a diagram illustrating an example of the data structure of a debit account information storage unit. [Figure 8] FIG. 10 is a diagram showing the flow of a user information registration process. [Figure 9] FIG. 10 is a diagram illustrating an example of a new application screen. [Figure 10] FIG. 10 is a diagram showing the sequence of a withdrawal process. [Figure 11] FIG. 10 is a diagram showing an example of a withdrawal account registration screen. DETAILED DESCRIPTION OF THE INVENTION

[0017] An embodiment of the present invention (hereinafter referred to as the present embodiment) will be described below with reference to Figures 1 to 11. However, the embodiment described below is merely an example to facilitate understanding of the present invention and is not intended to limit the present invention. In other words, the present invention can be modified and improved without departing from the spirit thereof, and of course, the present invention also includes equivalents thereof.

[0018] <Overview of Apartment Life Support System 1> First, an overview of an apartment life assistance system 1 will be described with reference to FIG. The condominium life support system 1 is an information system managed and operated by a management company commissioned by a management association organized by multiple residents (condominium owners), and is equipped with functions to support the management operations performed by the management company. Specifically, the condominium life support system 1 has functions to support accounting and receipts for management fees and repair reserve funds, as well as functions to support board meetings and general meetings, among the administrative management operations performed by the management company.

[0019] Furthermore, the condominium life support system 1 has a function of providing information services to support the residents' condominium life. Specifically, the condominium life support system 1 outputs information about the management association to the residents, and also provides a website that accepts applications for services and purchases of products provided by affiliated companies of the management company and nearby stores. In the following explanation, information that supports the residents' condominium life will be referred to as condominium life support information, and the condominium life support system 1's function of providing this information will be mainly explained.

[0020] As shown in Figure 1, the apartment life support system 1 comprises a life support server 10, a digital signage 15, a cash management server 20, a user terminal 30, and a management company terminal 40, and is connected to a bank server 50 operated by a bank so that they can communicate with each other via a telecommunications line NW.

[0021] The life support server 10 is a server device that provides information services to user terminals 30 used by residents of apartment buildings. The life support server 10 is made up of one or more server devices and is operated for each apartment building. The life support server 10 provides condominium life support information via a website, including management association information (information on general meetings, information on surveys conducted by the management association, detailed information on management fees, etc.) and information on products and services provided by companies affiliated with the management company. However, the life support server 10 may also provide the condominium life support information to the user terminal 30 via dedicated application software.

[0022] Here, the management association information may contain confidential information that should be protected from access by third parties other than the residents. For this reason, the life support server 10 is provided with a user authentication means for restricting users who have access to the management association information. The user authentication means will be described in detail later.

[0023] 2 shows an example of a life support information initial screen 31 that is displayed on a user terminal 30 that has accessed a website provided by the life support server 10. As shown in FIG. 2, the life support information initial screen 31 displays a login button 31a and a new application button 31b. An apartment resident first presses the new application button 31b to apply for user registration (application to register user information) required to begin using the website. When a registered user presses the login button 31a, a user authentication screen (not shown) is displayed and user authentication is performed. By receiving user authentication, the resident is able to access management association information, including confidential information. Furthermore, the resident can purchase products and apply for available services via the lifestyle support information initial screen 31. The lifestyle support information initial screen 31 may be provided to the user terminal 30 via dedicated application software.

[0024] The life support server 10 also provides information services to the residents of the apartment building via a digital signage 15 installed in the entrance hall of the apartment building. This allows various types of guidance information to be provided to residents who do not personally own information communication terminals. The digital signage 15 is connected to and communicates with the life support server 10, and displays the display data output by the life support server 10 on a touch panel display device, while also accepting operational inputs from the residents.

[0025] Fig. 3 shows the initial signage screen 16 displayed on the digital signage 15. As shown in Fig. 3, the initial signage screen 16 displays an important notice 16a for the residents. This allows the residents to recognize that the management association has notified them of important notices, and they can understand the contents of the notice by operating the display device of the digital signage 15. The important notice 16a is controlled so that it is notified to the residents in a manner that complies with laws and regulations (such as the Act on Promotion of Proper Management of Condominiums and the Act on Condominium Ownership, etc.).

[0026] The accounting management server 20 is a server device that handles accounting for condominium management fees and repair reserve funds, and is managed and operated by the condominium management company. The accounting management server 20 is composed of one or more server devices. As will be described in detail later, tenants register their debit accounts when they move in, and stop debits from their debit accounts when they move out. Debit account information related to debit accounts and account stop information related to stopping debits from debit accounts are managed by the accounting management server 20. The accounting management server 20 also manages information on unpaid management fees and repair reserve funds, and is used to perform collection work for those who have not paid.

[0027] The user terminal 30 is an information communication terminal used by the resident of the apartment building, such as, but not limited to, a smartphone. The user terminal 30 may be a tablet terminal or a notebook terminal. The user terminal 30 shown in FIG. 1 represents the user terminals 30 of multiple residents, and it goes without saying that multiple user terminals 30 may be connected to the telecommunications line NW. By accessing the website, the user terminal 30 can obtain the apartment life support information provided by the life support server 10 and display it on the display device of the user terminal 30. In order to receive the apartment life support information, a resident must apply for user registration (application to register user information) when moving in, and apply for suspension of use (application to delete user information) when moving out.

[0028] However, when moving out of an apartment building, residents are often so overwhelmed with moving tasks and complicated procedures that they fail to properly complete the necessary procedures. Therefore, in the past, if a resident moved out of an apartment building without submitting a service suspension request, there was a risk that confidential information about the management association information, including confidential information, would be provided to the resident's user terminal 30. Therefore, in this embodiment, when a procedure to suspend deductions from a deduction account for management fees and repair reserve funds is performed, the life support server 10 considers the account holder to be the resident moving out of the apartment building and prohibits access to the management association information. The procedure to suspend deductions from a deduction account is a procedure that resident moves out of the apartment building to prevent deductions of management fees and repair reserve funds after moving out. This makes it possible to appropriately prevent the condominium life support information service provided to apartment complex residents from being provided to the resident moving out.

[0029] The management company terminal 40 is an information communication terminal operated by a person in charge of the management company who has been commissioned by the condominium management association. The management company terminal 40 is a desktop terminal, but is not limited to this. The management company terminal 40 may also be a notebook terminal or a tablet terminal. The management company terminal 40 shown in FIG. 1 represents the management company terminals 40 of multiple people in charge, and it goes without saying that multiple management company terminals 40 may be connected to the telecommunications line NW. As will be described later with reference to Figure 11, the management company terminal 40 is used when a condominium resident registers a debit account or requests a procedure to stop debits, and requests the accounting management server 20 to register the debit account and stop debits.

[0030] The bank server 50 is a server device managed and operated by a bank that manages bank accounts. The bank server 50 is made up of one or more server devices. The bank server 50 is equipped with an identity verification API (Application Programming Interface) that provides account holder information as identity verification information. As will be described later, the life support server 10 can access the bank server 50 to obtain identity verification information and register the user as user information. This eliminates the need for residents to enter user information themselves, simplifying the user registration process and preventing user registration using false information. The bank server 50 corresponds to an identity verification information providing device and a financial institution server.

[0031] <Life Support Server 10> Next, the life assistance server 10 will be described. Fig. 4 shows the functional configuration of life support server 10. As shown in Fig. 4, life support server 10 mainly includes a life support server control device 11 that controls life support server 10, and a life support server storage device 12.

[0032] The life support server storage device 12 is a non-volatile auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The life support server storage device 12 stores a user information storage unit 12a, a management association information storage unit 12b, a facility information storage unit 12c, a product information storage unit 12d, and a service information storage unit 12e. The life support server storage device 12 also stores an information service providing program executed by the life support server control device 11.

[0033] The user information storage unit 12a stores user information that can identify residents who wish to receive apartment life support information, which corresponds to an information service. The user information storage unit 12a is registered and managed by the user information management unit 11a, which will be described later. Fig. 5 shows an example of the data structure of the user information storage unit 12a. As shown in Fig. 5, the user information storage unit 12a stores records having the following items: user ID, password, name, date of birth, gender, room number, telephone number, and account suspension. However, without being limited thereto, the user information storage unit 12a may have a nickname item instead of the name and a birth month item instead of the birth date.

[0034] The user ID is identification information that can identify a user, and is a string of alphanumeric characters or symbols. The password is a verification password used in user authentication, which will be described later, and is used to authenticate that a user who has accessed the life support server 10 is a legitimate resident. The password may be stored in the user information storage unit 12a in a state encrypted by a known encryption process.

[0035] The name, date of birth, and gender are the name, date of birth, and gender of a user who is a resident of an apartment building and wishes to receive apartment life support information. The room number and telephone number are the room number and telephone number of the resident. The user information storage unit 12a may have items such as the apartment address, building name, or building number in addition to the room number. The user information storage unit 12a may also have items such as an email address in addition to the telephone number.

[0036] When a resident has completed the procedure to stop withdrawals from the account from which management fees and repair reserve funds are debited, account suspension information related to that procedure is stored. The account suspension information may be a flag indicating that the resident has moved out of the apartment building, or information on the date of move-out. Furthermore, if the resident has not completed the procedure to stop the debit account from being debited, the account suspension information is not stored, but is not limited to this. A flag indicating that the suspension procedure has not been completed may also be stored.

[0037] Returning to Figure 4, the management association information storage unit 12b stores information about the management association organized by the condominium residents. Specifically, it includes information about the members of the management association, accounting information for management fees and repair reserve funds, and information about the board of directors and general meetings. The management association information storage unit 12b is managed by the board of directors of the management association and a management company commissioned by the management association.

[0038] The facility information storage unit 12c stores information about shared facilities such as elevators and parking lots in the apartment building. The facility information storage unit 12c is updated when the facility application receiving unit 11d, which will be described later, receives an application to use the shared facilities from a resident of the apartment building.

[0039] The product information storage unit 12d stores information about products that can be purchased by apartment residents. The product information storage unit 12d may store information about products sold by affiliated companies of the management company, or may store information about products that apartment residents have previously requested to purchase. The product information storage unit 12d may also store information about special offers and benefits aimed at promoting product sales.

[0040] The service information storage unit 12e stores information about services available to apartment residents. Specifically, the service information storage unit 12e stores information about cleaning services provided by affiliated companies of the management company. In addition, the service information storage unit 12e may store information about special offers and preferential treatments aimed at promoting the use of services.

[0041] The life support server control device 11 has a CPU, volatile memory, and non-volatile memory, and is a control circuit that controls the life support server 10. The CPU of the life support server control device 11 loads the information service provision program stored in the life support server storage device 12 into the volatile memory and executes it sequentially. As a result, the life support server control device 11 functions as a user information management unit 11a, a user authentication unit 11b, a management association information management unit 11c, an equipment application reception unit 11d, a product purchase reception unit 11e, and a service application reception unit 11f. The life support server control device 11 corresponds to a computer that provides information services related to apartment complexes, and the CPU corresponds to a processor.

[0042] The user information management unit 11a manages the user information of residents who wish to use the apartment life support information service and updates the user information storage unit 12a. Specifically, the user information management unit 11a has a user information registration acceptance unit 11a1, a personal identification processing unit 11a2, and an account suspension information association unit 11a3.

[0043] The user information registration acceptance unit 11a1 acquires user information by accepting the user information of a resident who wishes to use the apartment life support information service. Specifically, the user information registration acceptance unit 11a1 acquires the user information entered in the registration information input area 32b of the new application screen 32, which will be described later with reference to Fig. 9. Then, if the identity verification process by the identity verification processing unit 11a2, which will be described later, is successful, the user information registration acceptance unit 11a1 registers the user information in the user information storage unit 12a. Furthermore, when the user information registration acceptance unit 11a1 accepts an application for suspension of use when a resident moves out of the apartment building, it deletes the user information from the user information storage unit 12a. However, without being limited to this, the user information registration acceptance unit 11a1 may retain the user information in a restorable manner when it accepts an application for suspension of use from a resident who moves out of the apartment building. The user information registration acceptance unit 11a1 corresponds to user information registration means.

[0044] The identity verification processing unit 11a2 verifies the identity of a resident who wishes to use the apartment life support information service. Specifically, the identity verification processing unit 11a2 verifies the identity of the resident by comparing the user information acquired by the user information registration acceptance unit 11a1 with the debit account information stored in the debit account information storage unit 22a of the accounting management server 20, which will be described later. Specifically, by comparing the user information acquired by the user information registration acceptance unit 11a1 with the name, address, apartment name, room number, and account information of the debit account holder, the authenticity of the user information acquired by the user information registration acceptance unit 11a1 can be confirmed, making it possible to prevent a third party from impersonating a resident and receiving user registration. Furthermore, the identity verification processing unit 11a2 may acquire account holder information for withdrawals via an identity verification API provided by the bank server 50. This makes it possible to acquire information for which identity verification processing has already been performed and register it as user information.

[0045] The account suspension information associating unit 11a3 acquires account suspension information stored in the debit account information storage unit 22a of the teller management server 20. The account suspension information associating unit 11a3 also stores the acquired account suspension information in association with user information. Specifically, the account suspension information associating unit 11a3 associates the account suspension information with user information by storing a flag indicating the suspension of the debit account in the user information storage unit 12a. The account suspension information associating unit 11a3 corresponds to an account suspension information acquisition means and an account suspension information associating means.

[0046] The user authentication unit 11b authenticates whether a user who wishes to access the condominium association information is a resident of the condominium. Specifically, when the login button 31a is pressed on the life support information initial screen 31 shown in FIG. 2, the user authentication unit 11b displays a login screen on the user terminal 30. Next, the user authentication unit 11b authenticates the user by comparing the user ID and password entered via the login screen with the user ID and password stored in the user information storage unit 12a. The user authentication unit 11b also determines whether a flag indicating a suspension of the debit account is stored in the user information storage unit 12a. If the user ID and password are successfully matched and the flag is not stored, the unit permits access to the condominium association information. On the other hand, if the password match fails or if the flag is stored in the user information storage unit 12a, the unit does not permit access to the condominium association information. This prevents the condominium association information, which is part of the condominium life support information, from being provided to third parties, including those who have moved out.

[0047] The management association information management unit 11c accepts input of management association information from the management company terminal 40 and stores it in the management association information storage unit 12b. The management association information management unit 11c may also accept input of management association information from information communication terminals used by members of the condominium's board of directors and store it in the management association information storage unit 12b. The management association information includes information on general meetings and the board of directors, accounting information for management fees and repair reserve funds, questionnaire information from the management association, etc.

[0048] The facility application receiving unit 11d provides the facility information of the apartment building stored in the facility information storage unit 12c to the residents, and also receives and stores in the facility information storage unit 12c applications to use the facilities via the user terminal 30. For example, it is possible to provide information about unused parking spaces to the residents, and to receive applications to use the parking spaces from the residents via the user terminal 30.

[0049] The product purchase acceptance unit 11e provides the resident with product information stored in the product information storage unit 12d, and accepts product purchase requests and stores the requests in the product information storage unit 12d. Specifically, the product purchase acceptance unit 11e can provide the resident with information on specific discounted products, accept requests to purchase discounted products from the resident via the user terminal 30, and transmit the product purchase request information to an external online product sales server. However, without being limited to this, the product purchase acceptance unit 11e may accept product purchases by linking with an external shopping site.

[0050] The service application acceptance unit 11f provides the resident with service information stored in the service information storage unit 12e, and accepts and stores in the service information storage unit 12e an application to use the service. Specifically, the service application acceptance unit 11f can provide the resident with information about cleaning services offered by dry cleaning shops near the apartment building, and transmit the application accepted from the resident to the information communication terminal of the dry cleaning shop. However, without being limited to this, the service application acceptance unit 11f may accept the application to use the service by linking with an external service providing site.

[0051] <Accounting management server 20> Next, the receipt and disbursement management server 20 will be described. Fig. 6 shows the functional configuration of the accounting management server 20. As shown in Fig. 6, the accounting management server 20 mainly includes an accounting management server control device 21 that controls the accounting management server 20, and an accounting management server storage device 22.

[0052] The receipt and disbursement management server storage device 22 is a non-volatile auxiliary storage device such as an HDD or SSD. The accounting management server storage device 22 stores a debit account information storage unit 22a and an unpaid information storage unit 22b. The accounting management server storage device 22 also stores a program executed by the accounting management server control device 21.

[0053] The debit account information storage unit 22a stores debit account information related to the debit accounts used for debiting the condominium management fees and repair reserve funds. Generally, the condominium management association's regulations stipulate that the payment of management fees and repair reserve funds be made by direct debit. Therefore, the debit account information storage unit 22a stores information related to the debit accounts used for direct debiting the tenant's management fees and repair reserve funds. Fig. 7 shows an example of the data structure of the debit account information storage unit 22a. As shown in Fig. 7, the debit account information storage unit 22a stores records having the following fields: account ID, name, address, apartment name, room number, bank, branch, type, account number, debit start date, and debit end date.

[0054] The account ID is identification information that can identify the debit account, and is a string of alphanumeric characters. The name, address, apartment name, and room number are the name, address, apartment name, and room number of the account holder. In addition to the above items, the account holder's date of birth and gender may also be included in the account holder's information storage unit 22a.

[0055] The bank, branch, item, and account number are information that can identify the debit account, and include the bank name of the debit account, the branch name (or branch number), the item indicating whether it is a regular deposit or a current account, and the account number. The debit start date and debit end date are the date when debits of management fees and repair reserve funds began from the debit account and the date when debits were stopped when the tenant moved out. If the tenant has not taken steps to stop debits, the debit end date will be left blank. In addition to the debit end date, a flag indicating that debit stop procedures have been taken may also be stored.

[0056] The unpaid information storage unit 22b stores unpaid information regarding management fees and repair reserve funds for condominiums. The unpaid information storage unit 22b is updated by the unpaid management unit 21c (described later) when the management fees and repair reserve funds are not deposited into a predetermined collection account on a predetermined withdrawal date.

[0057] The accounting management server control device 21 has a CPU, volatile memory, and non-volatile memory, and is a control circuit that controls the accounting management server 20. The CPU of the accounting management server control device 21 loads programs stored in the accounting management server storage device 22 into the volatile memory and executes them sequentially. As a result, the accounting management server control device 21 functions as a debit account registration acceptance unit 21a, accounting management unit 21b, unpaid management unit 21c, and accounting management unit 21d.

[0058] The debit account registration acceptance unit 21a accepts registration information regarding debit accounts for management fees and repair reserve funds, and stores it in the debit account information storage unit 22a. More specifically, the debit account registration acceptance unit 21a accepts registration information for debit accounts entered by the management company's staff via a management fee payment information registration screen 23, which will be described later with reference to Figure 11, and stores this information in the debit account information storage unit 22a.

[0059] The accounting management unit 21b processes the accounting and disbursement of management fees and repair reserve funds. More specifically, the accounting management unit 21b deposits management fees and repair reserve funds from the resident's debit account into the management association's collection account. The accounting management unit 21b also pays utility fees, commission fees, etc., and stores the remaining amount in the management association's custody account. The accounting management unit 21b also manages reports to be submitted to the management association's board of directors regarding income and expenditure. Note that part of the collection process may be outsourced to an external collection agency, etc.

[0060] The unpaid management unit 21c manages unpaid management fees and repair reserve funds, and also supports the collection of payments from those who have not paid. More specifically, when an unpaid amount occurs, the unpaid management unit 21c stores information about the unpaid amount in the unpaid information storage unit 22b, and also manages reports to be submitted to the management association's board of directors. The unpaid management unit 21c also creates and stores collection letters to those who have not paid.

[0061] The accounting management department 21d prepares and stores accounting books related to the income and expenditure status of the management association. The accounting books prepared by the accounting management department 21d are submitted to the general meeting after being approved by the board of directors of the management association.

[0062] <User information registration process> Next, the user information registration process executed by the life support server control device 11 of the life support server 10 will be described with reference to Figures 8 and 9. By registering user information (user registration), condominium residents can access confidential management association information.

[0063] 8 shows the flow of the user information registration process. The life support server control device 11 first determines whether the user information registration process is to be performed by automatic input (step S10). Specifically, it determines whether the automatic input button 32a has been operated on the new application screen 32 shown in FIG.

[0064] Fig. 9 shows an example of a new application screen 32 displayed on the user terminal 30. The new application screen 32 is a display screen of a website that can be accessed from the user terminal 30 when the new application button 31b is pressed on the life support information initial screen 31 shown in Fig. 2. As shown in Fig. 9, the new application screen 32 displays an automatic input button 32a, a registration information input area 32b, a registration button 32c, and an end button 32d. When the registration button 32c is pressed without pressing the automatic input button 32a, the registration information entered in the registration information input area 32b is sent from the user terminal 30 to the life assistance server 10. In Fig. 9, the registration information input area 32b has input fields for the name (kanji), reading, date of birth, gender, and room number of the resident who wishes to register as a user, but is not limited to these. In addition to the room number, input fields for information that can identify the address, apartment name, or building, and account information for a withdrawal account may also be provided.

[0065] 8, if it is determined that the automatic input button 32a has not been pressed (step S10: No), the life support server control device 11 determines whether or not the registration information entered in the registration information input area 32b has been received (step S11). If it is determined that the registration information has not been received (step S11: No), the life support server control device 11 waits until the registration information is received.

[0066] If it is determined that the registration information has been received (step S11: Yes), the life support server control device 11 accesses the accounting management server 20 and acquires the debit account information stored in the debit account information storage unit 22a (step S12).

[0067] Next, the life support server control device 11 compares the registration information acquired in step S11 with the debit account information acquired in step S12 (step S13). Specifically, the life support server control device 11 compares the name, address, apartment name, room number, and account information. Next, the life support server control device 11 determines whether the matching is successful (step S14). Specifically, the life support server control device 11 determines whether all of the information, including the name, address, apartment name, room number, and account information, matches.

[0068] If it is determined that the matching is successful (step S14: Yes), the life assistance server control device 11 registers the user information (step S15). Specifically, the registration information input in step S11 is stored in the user information storage unit 12a. If it is determined that the matching is not successful (step S14: No), the life support server control device 11 sends a notification that identity verification has failed to the user terminal 30. Alternatively, the life support server control device 11 may return to step S10 and prompt the user to confirm and re-enter the registration information entered in the registration information input area 32b on the new application screen 32.

[0069] On the other hand, when the automatic input button 32a is pressed on the new application screen 32 (step S10: Yes), the life support server control device 11 acquires identity verification information (step S16). Specifically, the life support server control device 11 acquires account holder information on the account holder from the bank server 50 via an identity verification API provided by the bank server 50. In this way, by using the identity verification API provided by the bank server 50, the life support server control device 11 can acquire registration information without receiving input of the registration information.

[0070] Next, proceeding to step S12, the life support server control device 11 acquires the debit account information. Then, the life support server control device 11 collates the personal identification information with the debit account information (step S13), and if the collation is successful, registers the user information (steps S14 and S15). Apartment residents can access the management association information by registering their user information in the user information storage unit 12a through the user information registration process. More specifically, by accessing the life support information initial screen 31 displayed on the user terminal 30 and pressing the login button 31a (FIG. 2), they can receive user authentication from the user authentication unit 11b and access the information stored in the management association information storage unit 12b.

[0071] <Exit processing> Next, we will explain the sequence of the move-out process executed by the accounting management server control device 21 and the life support server control device 11 when a resident moves out of an apartment building. The move-out process is executed to stop the deduction of management fees and repair reserve funds from the deduction account, and to stop the resident from using the apartment life support information service (delete user information).

[0072] Fig. 10 shows the sequence of the move-out process. As shown in Fig. 10, first, the accounting management server control device 21 determines whether or not the procedure for suspending the automatic withdrawal of the management fee and the repair reserve fund has been carried out (step S20). Specifically, the accounting management server control device 21 determines whether or not information regarding the suspension of the withdrawal account has been received from the management company terminal 40 via the management fee payment information registration screen 23 shown in Fig. 11.

[0073] 11 shows an example of the management fee payment information registration screen 23. The management fee payment information registration screen 23 is a display screen that the above-mentioned debit account registration acceptance unit 21a displays on the display device of the management company terminal 40. When a management company employee receives an application from a tenant to register (or change) or suspend the debit account for management fees and repair reserve funds, the employee operates the management company terminal 40 to register the debit account via the management fee payment information registration screen 23.

[0074] As shown in Figure 11, the management fee payment information registration screen 23 has a resident information display area 23a, a debit account information input area 23b, a transfer account information display area 23c, a billing information display area 23d, a register button 23e, and an end button 23f. The resident information display area 23a displays information about residents who have an obligation to pay the management fees and repair reserve fund of the condominium. In the debit account information input area 23b, information regarding the debit account for management fees and repair reserve funds is entered and the registered information is displayed. Management fees and repair reserve funds are generally required by the management rules of the condominium management association to be paid by direct debit from the debit account. The deposit account information display area 23c displays information about a deposit account to be designated when management fees and repair reserve funds become unpaid. The billing information display area 23d displays billing information for management fees and repair reserve funds.

[0075] When a management company employee receives an application from a resident to register or change a debit account, the employee enters information about the debit account in the debit account information input area 23b and presses the register button 23e, which causes the debit account information to be sent to the accounting management server 20. Furthermore, when a management company employee receives an application from a resident to stop debits from the debit account, the employee enters the date and time when debits will be stopped in the collection end date and year input field 23d1 and presses the register button 23e. As a result, debit stop information containing information about the resident, the debit account, and the date and year when debits will be stopped from the debit account is sent to the accounting management server 20.

[0076] Returning to FIG. 10, if it is not initially determined that the procedure to suspend the debit account has been carried out (step S20: No), the teller management server control device 21 waits until the procedure to suspend the debit account is carried out. On the other hand, if it is determined that the procedure for suspending the debit account has been carried out (step S20: Yes), the accounting management server control device 21 registers account suspension information for the debit account (step S21). Specifically, the accounting management server control device 21 registers the debit account information by storing the information on the suspension date of the debit account in the debit account information storage unit 22a's debit end date (see FIG. 7). This releases the resident from the obligation to pay management fees and repair reserve funds.

[0077] Meanwhile, the life support server control device 11 determines whether the time has come to update the account suspension flag in the user information storage unit 12a (step S22). The update timing is midnight every day, but is not limited to this. As long as the user information storage unit 12a can be kept up to date by updating the account suspension flag of the withdrawal account at periodic intervals, the update timing may be any time other than midnight. If it is determined that the update timing has not come (step S22: No), the life support server control device 11 waits until the update timing comes.

[0078] If it is determined that the update timing has arrived (step S22: Yes), the life support server control device 11 requests the accounting management server control device 21 to transmit account suspension information for the withdrawal account (step S23). When the accounting management server control device 21 receives the request for the debit account suspension information from the life support server control device 11, it transmits the account suspension information for the debit account to the life support server control device 11 (step S24).

[0079] When the life support server control device 11 receives the account suspension information, it compares it with the user information stored in the user information storage unit 12a and updates the user information of the resident who has been successfully matched (step S25). Specifically, the life support server control device 11 stores a flag indicating the suspension of the debit account in the account suspension item of the user information storage unit 12a described with reference to Figure 5.

[0080] The life support server control device 11 also determines whether or not it has accepted an application for suspension of use (application for deletion of user information) from the user terminal 30 of the departing person (step S26). If it is determined that an application for deletion of user information has been accepted (step S26: Yes), the life support server control device 11 deletes the user information of the departing person from the user information storage unit 12a (step S27) and ends the departure process. Residents whose user information has been deleted as a result of the move-out process are restricted from using the condominium life information service. More specifically, the move-out resident will no longer be able to receive user authentication from the user authentication unit 11b, and will no longer be able to access the condominium association information. Even if the move-out resident forgets to apply for suspension of use, an account suspension flag is stored in the user information storage unit 12a in step S25. As a result, the move-out resident will not be authenticated as a legitimate resident by the user authentication unit 11b, and as a result, will no longer be able to access the condominium association information. This makes it possible to appropriately prevent information services provided to condominium residents from being provided to the move-out resident.

[0081] Generally, when moving out of an apartment building, the person moving out is overwhelmed with numerous procedures and moving work, and may not properly complete the procedures that should be completed upon moving out. Therefore, by performing user authentication based on account suspension information related to the procedure of suspending withdrawals from the withdrawal account, which is a procedure that is reliably performed by the person moving out, it is possible to properly prevent information services that are provided to apartment residents from being provided to the person moving out.

[0082] The above describes one embodiment of the apartment life support system 1. The above-described embodiment is merely an example to facilitate understanding of the present invention and is not intended to limit the present invention. In other words, the present invention may be modified or improved without departing from the spirit thereof, and the present invention naturally includes equivalents thereof. In the above embodiment, the user authentication unit 11b has been described as restricting access to the condominium association information by performing user authentication, but this is not limiting. It is sufficient to restrict access appropriately to the condominium life support information service, and access may be restricted to the website itself provided by the life support server 10.

[0083] In the above embodiment, the flag indicating the suspension of the withdrawal account is stored in the user information storage unit 12a, but this is not limiting. The flag indicating the suspension of the account may be stored in association with the user information of the user who has moved out of the apartment building.

[0084] In the above embodiment, the debit account information regarding the debit accounts for the management fees and repair reserve funds is described as being stored in the accounting management server 20, but this is not limited to this. The debit account information regarding the debit accounts may be managed by the life support server 10.

[0085] In the above-described embodiment, the life assistance server 10 has been described as acquiring personal identification information via a personal identification API provided by the bank server 50, but this is not limiting. It is sufficient to acquire highly reliable personal identification information, and personal identification information provided by a financial institution other than a bank, a government agency, or the like may also be acquired.

[0086] In the above-described embodiment, the life support server 10 is described as being operated for each apartment building, but this is not limited to this. One life support server 10 may be operated for multiple apartment buildings, and apartment life support information services specific to each of the multiple apartment buildings may be provided to the residents.

[0087] Furthermore, in the above-described embodiment, a condominium is used as an example of an apartment complex, and the program and device for providing information services to condominium residents and the information service providing device are described. However, the present invention is not limited to this. The present invention may also be applied to an information service program and device for providing information to condominium residents. In this case, it is sufficient to appropriately prevent information services from being provided to departing residents or condominium owners when a procedure for suspending deductions from an account for at least one of rent, management fees, and repair reserve funds related to the rental apartment is carried out.

[0088] In the above-described embodiment, the life support server 10 is described as acquiring account suspension information at a predetermined periodic timing (at midnight every day) and associating it with user information, but this is not limiting. The life support server 10 may also acquire account suspension information at a predetermined timing designated by a person in charge at the management company and associate it with user information.

[0089] In the above-described embodiment, the life support server 10 and the accounting management server 20 are described as being configured by different server devices, but this is not limited to this. The life support server 10 and the accounting management server 20 may be configured by a common server device, or the life support server 10 and the accounting management server 20 may include functional configurations different from those in the above-described embodiment. [Explanation of symbols]

[0090] 1. Apartment life support system 10 Life support server 11 Life support server control device 11a User Information Management Section 11a1 User information registration reception unit (user information registration means) 11a2 Identity verification processing section 11a3 account suspension information association unit (account suspension information acquisition means, account suspension information association means) 11b User authentication section 11c Management Association Information Management Department 11d Facility Application Reception Department 11e Product Purchase Reception 11th floor Service Application Reception 12 Life support server storage device 12a User information storage unit 12b Management Association Information Storage Department 12c Equipment information storage section 12d Product information storage section 12e Service information storage unit 15 Digital Signage 16 Signage initial screen 16a Important notice 20. Accounting management server 21. Cashiering management server control device 21a Withdrawal Account Registration Reception Department 21b Accounting Management Department 21c Uncollected Management Department 21d Accounting Management Department 22 Accounting management server storage device 22a Withdrawal account information storage unit 22b Unpaid information storage section 23 Management fee payment information registration screen 23a Resident information display area 23b Withdrawal account information input area 23c Transfer account information display area 23d Billing information display area 23d1 Collection end date input field 23e Registration button 23f Exit button 30 User terminals 31 Life support information initial screen 31a Login button 31b New application button 32 New application screen 32a Auto-fill button 32b Registration information input area 32c Registration button 32d Exit button 40 Management company terminal 50 Bank Server NW Network

Claims

1. a computer that provides information services related to the apartment complex to residents of the apartment complex; a user information registration means for acquiring user information that can identify the resident and registering the user information; an account suspension information acquisition means for acquiring account suspension information relating to suspension of withdrawals from a withdrawal account held by the resident for at least one of the management fee and the repair reserve fund of the apartment complex; an account suspension information associating means for storing the account suspension information in association with the user information registered by the user information registering means; An information service providing program characterized by functioning as a user authentication means for authenticating a user who wishes to use the information service based on the user information and the account suspension information associated with the user information.

2. The account suspension information acquisition means acquires the account suspension information at predetermined periodic times, 2. The information service providing program according to claim 1, wherein said account suspension information associating means associates said account suspension information with said user information at said periodic timing and stores the information.

3. The information service providing program according to claim 1, characterized in that the user information registration means compares the acquired user information of the resident with the debit account information relating to the debit account, and registers the user information if the comparison is successful.

4. 4. The information service providing program according to claim 3, wherein the user information registration means acquires personal identification information provided by an external personal identification information providing device and registers the personal identification information as the user information of the resident.

5. 5. The information service providing program according to claim 4, wherein the personal identification information providing device is a financial institution server, and the personal identification information is account holder information relating to an account holder of a financial institution that operates the financial institution server.

6. 6. An information service providing device comprising a processor, the information service providing device causing the processor to execute the information service providing program according to any one of claims 1 to 5.

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