Station service apparatus, station service method, and program

Abstract

To reduce the load of adjustment processing by suppressing the occurrence of erroneous ticket issue and refund processing.SOLUTION: A station service device according to an embodiment includes a first display unit capable of displaying various types of information for a station attendant, a second display unit capable of displaying various types of information for a customer who is going to purchase a limited express ticket, an operation unit configured to control display contents of the first and second display units, and a processing unit configured to collect a limited express ticket fee. The conditions input on the plurality of input screens are list-displayed on a second display part, and an instruction of approval by the customer about the conditions list-displayed on the second display part is received, and the processing part receives the charges of the plurality of limited express tickets when the instruction of the approval is received.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] An embodiment of the present invention relates to a station service device, a station service method, and a program. [Background technology]

[0002] Station staff, upon request from travel agencies and other parties, may be required to purchase multiple limited express tickets in bulk, with different conditions such as date and time, departure and arrival stations, and train numbers. In recent bulk purchases using station service equipment, payment must be settled for each limited express ticket with different conditions, making the procedure cumbersome and redundant. Furthermore, station service equipment uses a fare-first system in which tickets are issued after the fare is collected, meaning that refunds are required if there is an error in the ticket details. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2005-284680 [Patent Document 2] Japanese Patent Application Laid-Open No. 2010-055414 [Patent Document 3] Japanese Patent Application Publication No. 09-081797 Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention has been made to solve the above-mentioned problems, and aims to provide station service equipment, a station service method, and a program that can reduce the occurrence of erroneous ticket issuance and refund processing and reduce the burden of settlement processing. [Means for solving the problem]

[0005] The station service device of the embodiment comprises a first display unit capable of displaying various information for station staff, a second display unit capable of displaying various information for customers who wish to purchase express tickets, an operation unit that controls the display content of the first and second display units, and a processing unit that collects the fare for the express tickets, and when processing the issuance of multiple express tickets with different conditions, the operation unit sequentially displays multiple input screens on the first display unit where the conditions can be entered, displays a list of the conditions entered on the multiple input screens on the second display unit, and accepts an instruction from the customer to approve the conditions listed on the second display unit, and the processing unit collects the fare for the multiple express tickets when the instruction to approve is accepted. [Brief explanation of the drawings]

[0006] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of a station service system according to an embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of a physical configuration of a counter processing machine according to an embodiment. [Figure 3] FIG. 3 is a block diagram illustrating an example of a functional configuration of a counter processing machine according to an embodiment. [Figure 4] FIG. 4 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 5] FIG. 5 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 6] FIG. 6 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 7] FIG. 7 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 8] FIG. 8 shows an example of various screens displayed on the display unit when a bulk purchase of express tickets is processed in the ticket window processing machine of the embodiment. [Figure 9]FIG. 9 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 10] FIG. 10 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 11] FIG. 11 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 12] FIG. 12 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 13] FIG. 13 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 14] FIG. 14 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 15] FIG. 15 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 16] FIG. 16 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 17] FIG. 17 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 18] FIG. 18 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 19] FIG. 19 shows an example of various screens displayed on the display unit when a bulk purchase of express tickets is processed in the ticket window processing machine of the embodiment. [Figure 20] FIG. 20 shows an example of various screens displayed on the display unit when processing a bulk purchase of express tickets in the ticket window processing machine of the embodiment. [Figure 21]FIG. 21 is a sequence diagram illustrating an example of a procedure for processing a bulk purchase of express tickets by the ticket window processing machine according to the embodiment. [Figure 22] FIG. 22 is a flowchart illustrating an example of a procedure for processing a bulk purchase of express tickets by the ticket window processing machine according to the embodiment. [Figure 23] FIG. 23 is a flowchart illustrating an example of detailed procedures for processing a bulk purchase of express tickets by the ticket window processing machine according to the embodiment. [Figure 24] FIG. 24 is a flowchart illustrating an example of detailed procedures for bulk purchase content confirmation processing by the counter processing machine according to the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0007] (Example of station service system configuration) Fig. 1 is a diagram showing an example of the configuration of a station service system 1 according to an embodiment. As shown in Fig. 1, the station service system 1 includes a station service server 20 and a plurality of ticket counter processing machines 10 (10A to 10E).

[0008] The station service server 20 is a computer equipped with, for example, a CPU (Central Processing Unit), RAM (Random Access Memory), and ROM (Read Only Memory). The station service server 20 may be a collection of multiple computers placed on the cloud.

[0009] The station service server 20 is connected to multiple counter processing machines 10 via a network, and performs various controls, setting data management, data aggregation, etc. for these counter processing machines 10, thereby managing these counter processing machines 10 in an integrated manner.

[0010] Counter processing machines 10A to 10E as station service devices are installed at the counters of different stations such as Station A to Station E, and are used for various counter services, including bulk purchase of express tickets, for example.

[0011] A limited express ticket is a ticket for riding on a limited express train operated by a railway company, and is issued by the railway company. A customer such as a passenger purchases a limited express ticket after specifying conditions such as date and time, departure and arrival stations, and train number. If the limited express ticket is a reserved seat ticket, seat reservation and other details are also required. In a normal limited express ticket issuing business, it is possible to purchase one set of limited express tickets per condition. A limited express ticket bulk purchase business is a business that allows multiple limited express tickets with different conditions such as date and time, departure and arrival stations, train number, and seat reservation to be purchased at once, at the request of a customer such as a travel agency. In other words, a limited express ticket bulk purchase business allows multiple limited express tickets with different conditions to be purchased with a single settlement.

[0012] As mentioned above, because it requires complicated procedures such as specifying various conditions, bulk purchases of express tickets are not handled by ticket vending machines, but are generally carried out at a counter processing machine 10 operated by station staff, with the station staff and the passenger or travel agency customer confirming the detailed conditions one by one.

[0013] Furthermore, when issuing express tickets, including bulk purchases, the ticket window processing machine 10 normally uses a fare-first-paid system, in which tickets are issued after the fare is collected. This ensures that the payment process is completed properly before issuing the ticket.

[0014] (Example of counter processing machine configuration) Next, an example of the configuration of the counter processing machine 10 according to the embodiment will be described with reference to FIGS.

[0015] 2 is a block diagram showing an example of the physical configuration of the counter processing machine 10 according to the embodiment. As shown in Fig. 2, the counter processing machine 10 includes a CPU 11, a RAM 12, a ROM 13, a storage device 14, an input device 15, display devices 16a and 16b, an external interface (I / F) 17, and a communication I / F 18.

[0016] The CPU 11 is a hardware processor that controls the entire counter processing device 10 .

[0017] The RAM 12 functions as a primary storage device and serves as a work area for the CPU 11. The RAM 12 may be, for example, a volatile semiconductor memory.

[0018] The ROM 13 functions as a storage area in the teller processing machine 10, and stores, for example, a control program 13p executed by the CPU 11. Information stored in the ROM 13 is retained even when the power to the teller processing machine 10 is turned off.

[0019] The CPU 11, for example, loads a control program 13p stored in the ROM 13 into the RAM 12 and executes it, thereby realizing various functions of the ticket counter processing machine 10. The various functions realized by the control program 13p include, for example, functions for accepting input from a station attendant when processing a bulk purchase of express tickets, displaying various screens according to the input contents, and confirming and determining the input contents.

[0020] The control program 13p can be provided by being recorded in an installable or executable file format on a computer-readable recording medium such as a CD (Compact Disc)-ROM (Read Only Memory), a flexible disk (FD), a CD-R (Recordable), or a DVD (Digital Versatile Disk).The control program 13p may also be provided or distributed via a network such as the Internet.

[0021] The storage device 14 is a hard disk drive (HDD), a solid state drive (SSD), or the like, and functions as an auxiliary storage device for the CPU 11.

[0022] The input device 15 includes a keyboard, a mouse, a touch panel, etc., and is configured to allow station staff working at the counter to input various instructions and data.

[0023] The display devices 16a and 16b include displays and the like, and display processing results and the like in the ticket window processing machine 10. The ticket window processing machine 10 of the embodiment is equipped with a display device 16a that displays various screens for station staff, and a display device 16b that displays various screens for express ticket customers.

[0024] The display device 16a is, for example, a monitor screen or the like that is provided integrally with the main body of the ticket counter processing machine 10 and is directed toward the station staff. This allows the station staff to operate the ticket counter processing machine 10 while checking the display contents of the display device 16a.

[0025] The display device 16b can be, for example, branched off from the main body of the ticket window processing machine 10, or at least the screen portion can be separated from the main body, and can be placed facing the customer who is about to purchase a limited express ticket. This allows the customer to check the multiple conditions, etc., that they have entered for the limited express ticket on the screen of the display device 16b.

[0026] It is preferable that the display device 16b has an integrated input / output unit such as a touch panel. This allows a customer who has finished checking the multiple conditions that have been entered to input their own decision such as OK / NG on the screen of the display device 16b. The display device 16a for station staff may also be configured as a touch panel or the like.

[0027] The external I / F 17 is an interface for connecting external devices to the teller processing machine 10. The external devices may include, for example, a form printer for printing express tickets, a register for collecting express fares, etc. Furthermore, the above-mentioned customer display device 16b may be connected to the teller processing machine 10 via the external I / F 17 as an external device.

[0028] The communication I / F 18 is a communication device having a predetermined communication protocol, and is configured to be connectable to a network, for example. The communication I / F 18 enables the counter processing machine 10 to communicate with the station service server 20 (see FIG. 1).

[0029] Fig. 3 is a block diagram showing an example of the functional configuration of the counter processing machine 10 according to the embodiment. As shown in Fig. 3, the counter processing machine 10 includes, as functional units, a processing unit 101, a determination unit 102, a communication unit 103, a storage unit 104, an operation unit 105, and a display unit 153. These functional units are realized by the CPU 11 reading and executing the control program 13p stored in the ROM 13.

[0030] The processing unit 101 executes processes such as issuing express tickets and settling express fares. When issuing express tickets, the processing unit 101 causes a slip printer connected to the ticket window processing machine 10 via the external I / F 17 to output an express ticket on which various conditions are printed. When settling express fares, the processing unit 101 causes a register connected to the ticket window processing machine 10 via the external I / F 17 to collect the express fares and give or receive change.

[0031] The determination unit 102 determines how to proceed with subsequent processing based on instructions input by station staff and customers of express tickets during the issuance process of express tickets, etc. As an example, the determination unit 102 monitors whether an instruction to start bulk purchase processing of express tickets has been given, whether input of each condition has been completed, whether an instruction to correct any of the multiple conditions has been given, whether an instruction to perform settlement processing has been given, etc., and determines the next processing content based on each instruction.

[0032] The communication unit 103 communicates with the station service server 20 via the network. Through communication with the station service server 20, the communication unit 103 acquires various data and commands from the station service server 20. Also, through communication with the station service server 20, the communication unit 103 transmits various data and the like from the counter processing machine 10 to the station service server 20.

[0033] The operation unit 105 includes an input unit 151 and display units 152 and 153, and is configured to allow various operations by station staff and content confirmation by customers. In other words, the operation unit 105 functions as an HMI (Human Machine Interface) between the station staff and customers and the ticket counter processing machine 10. At this time, the operation unit 105 appropriately transitions the display content on the display units 152 and 153 based on the determination result by the determination unit 102.

[0034] The input unit 151 accepts various instructions and inputs of various data from station staff. Instructions from station staff include an instruction to start bulk buying processing for express tickets, an instruction to move from an input condition to input the next condition, an instruction to modify one of multiple conditions, an instruction to process payment, etc.

[0035] The display unit 152 displays the results of various processes executed by the ticket window processing machine 10 and operational instructions for station staff. The station staff can proceed with the bulk purchase process for express tickets, for example, in accordance with the various operational instructions displayed on the display unit 152.

[0036] The display unit 152 displays the results of various processes executed by the counter processing machine 10 and operational instructions for the customer. The customer can check the results of various processes displayed on the display unit 153 and can also give instructions to approve or disapprove the confirmed contents.

[0037] The storage unit 104 stores control parameters required for various processes of the counter processing machine 10, a control program 13p (see FIG. 2), and the like.

[0038] (Example of counter processing machine operation) Next, an example of operation during bulk purchase processing of express tickets in the ticket window processing machine 10 of the embodiment will be described with reference to Figures 4 to 20. Figures 4 to 20 show examples of various screens displayed on the display units 152 and 153 during bulk purchase processing of express tickets in the ticket window processing machine 10 of the embodiment.

[0039] As shown in Fig. 4, the display unit 152 for station attendants of the ticket window processing machine 10 initially displays an input screen 521 similar to that used in normal limited express ticket issuing processing. The input screen 521 is configured to allow the station attendant to input various conditions for the limited express ticket in accordance with the customer's request. In other words, the input screen 521 is a screen displayed by the operation unit 105 of the ticket window processing machine 10 when the station attendant selects the limited express ticket issuing operation from a processing operation selection screen (not shown).

[0040] The input screen 521 has display items such as the ticket type, such as express ticket or regular ticket, and the issue date, with express ticket displayed in advance in the ticket type item and the current date displayed in the issue date item.

[0041] The various input items that can be input by the station attendant are displayed, for example, at the top of the input screen 521. The various input items, that is, the various conditions for the express ticket that can be input by the station attendant, include, for example, the date of boarding, the train number, the departure station, the arrival station, the seating condition that sets whether or not a seat is reserved, the number of passengers broken down by adult and child, the car number that needs to be input when reserving a seat, and seat numbers 1 to 8 for the number of passengers.

[0042] For example, at the bottom of the input screen 521, a "Check availability" button, a "Confirm input" button, a "Start bulk purchase" button, a "Reset" button, and the like are displayed.

[0043] The "Check Seat Availability" button is a button for checking the availability of seats on the express train with the train number specified by the above input when making a seat reservation. In other words, when the "Check Seat Availability" button is pressed, the communication unit 103 of the ticket counter processing device 10 connects to the station service server 20 described above and obtains information on available seats on the express train with the train number specified by the above input. The station attendant can select a car and seat number from among these available seats while referring to the obtained available seat information.

[0044] The "Confirm Input" button is a button for confirming the input contents during normal limited express ticket issuing processing. In other words, when the "Confirm Input" button is pressed after entering various conditions for the limited express ticket, the operation unit 105 of the ticket window processing machine 10 transitions the display screen to an input content confirmation screen for confirming the input contents.

[0045] The "Reset" button is a button for resetting the input contents up to that point during the normal limited express ticket issuing process. In other words, when the "Reset" button is pressed while inputting the various conditions for the limited express ticket, the operation unit 105 erases all the input contents up to that point from the input screen 521. The station attendant can then re-input the various conditions on the input screen 521, which has been returned to its initial state with the input contents erased.

[0046] The "Start bulk purchase" button is a button that allows multiple limited express tickets with different conditions to be purchased in bulk. By pressing the "Start bulk purchase" button at any time while the input screen 521 is displayed, the station attendant can transition the processing content of the ticket counter processing machine 10 to the limited express ticket bulk purchase process. More specifically, the "Start bulk purchase" button can be pressed immediately after the input screen 521 is displayed, that is, when the various input fields on the input screen 521 have not yet been entered, while the various input fields are being entered, or after all the conditions for the first of multiple limited express tickets with different conditions have been entered.

[0047] As shown in FIG. 5, when the "Start bulk purchase" button is pressed on the input screen 521 of FIG. 4 to transition to the bulk purchase process for express tickets, the display on the display unit 152 switches to a bulk purchase input screen 522.

[0048] The bulk purchase input screen 522, like the input screen 521 displayed at the start of the express ticket issuing process, displays display items such as ticket type and issue date, and various input items such as boarding date, departure station, and arrival station. Also, a "Check availability" button is provided at the bottom of the screen.

[0049] On the other hand, instead of the "Start bulk purchase" button that was displayed on the previous input screen 521, a "End bulk purchase" button is displayed, and the station staff can press this button to end the bulk purchase process for express tickets. Also, the "Reset" button is in a state where it cannot be pressed.

[0050] When the input of each item on the bulk purchase input screen 522 is completed, the station attendant can press the “Confirm Input” button at the bottom of the bulk purchase input screen 522. This will confirm the input conditions, and the display on the display unit 152 will transition to the seat acquisition screen 523a shown in FIG.

[0051] 6, in addition to the displays on the bulk purchase input screen 522 before the transition, the seat acquisition screen 523a has an additional "Get Seat" button displayed, for example, at the lower right of the seat acquisition screen 523a. Also, in addition to the "Reset" button, the "Confirm Input" button is also disabled from being pressed on the seat acquisition screen 523a.

[0052] To confirm the input information on the bulk purchase input screen 522, the station attendant can press the "Acquire Seat" button at the bottom right of the seat acquisition screen 523a. This causes the ticket counter processing machine 10 to start communication with the station service server 20.

[0053] As shown in FIG. 7, during communication between the ticket window processing machine 10 and the station service server 20, a pop-up screen 524a with text such as "Communicating, please wait" is displayed on the seat acquisition screen 523a.

[0054] As shown in FIG. 8, when communication with the station service server 20 is established, the display unit 152 displays a seat determination screen 523b.

[0055] If the input on the bulk purchase input screen 522 includes a seat reservation, the specified train number, the car number for which the seat reservation was made, the seat number, the ticket number, the sales price, etc. are displayed, for example, slightly below the center of the seat confirmation screen 523b, according to the various conditions entered by the station attendant. The car number, seat number, and ticket number are displayed for the number of seats specified, and if there are many seats specified, the display can be scrolled using the "previous" and "next" buttons.

[0056] Also, an "Execute" button is displayed, for example, at the lower right position of the seat determination screen 523b.

[0057] By pressing this "Execute" button, the station attendant can confirm the information entered on the bulk purchase input screen 522. At this time, if the information entered on the bulk purchase input screen 522 includes a seat reservation, the seat reservation is also confirmed. In other words, when the "Execute" button is pressed on the seat confirmation screen 523b, the communication unit 103 of the ticket counter processing machine 10 notifies the station service server 20 of the car number, seat number, etc., related to the specified seat. The station service server 20 locks the seats with these car numbers and seat numbers. Locked seats are placed in a reserved state, and from this point on, these seats cannot be reserved, for example, at another ticket counter processing machine 10, etc.

[0058] As shown in Figure 9, when "Execute" is pressed on the seat confirmation screen 523b of Figure 8, the operation unit 105 of the counter processing machine 10 transitions the display on the display unit 152 to a bulk purchase continuation screen 523c that prompts the user to enter the next condition.

[0059] The bulk purchase continuation screen 523c has a "Confirm bulk purchase information" button, a "Copy and proceed to next reservation" button, and a "Proceed to next reservation" button at the bottom of the screen.

[0060] By pressing the "Confirm bulk purchase information" button, station staff can display a screen at any time during the bulk purchase process for express tickets to confirm the information that has been entered and confirmed so far.

[0061] In addition, by pressing the "Copy and go to next reservation" button or the "Go to next reservation" button, it is possible to move on to inputting the next condition.

[0062] At this time, by pressing the "Copy and proceed to next reservation" button, the conditions that have been entered and confirmed on the above-mentioned bulk purchase input screen 522 can be reflected as default values ​​in the next condition input. In other words, when the "Copy and proceed to next reservation" button is pressed, a new bulk purchase input screen 522 is displayed with the previous input contents entered as default values, and the next condition input can be started.

[0063] Therefore, if the next condition is similar to the previously entered condition, it is possible to enter the condition by rewriting only some of the items carried over from the previously entered condition, without having to re-enter all the items.

[0064] When the "Next Reservation" button is pressed, all previously entered conditions are erased, and the user can move on to inputting the next conditions. In other words, when the "Next Reservation" button is pressed, a new bulk purchase input screen 522 is displayed with the previously entered contents erased, and the user can start inputting the next conditions.

[0065] Therefore, if the next condition is completely different from the previously input condition, all input items can be newly input.

[0066] In this way, each time you confirm a condition, you confirm the entered conditions and press the ``Copy and proceed to next reservation'' button or the ``Proceed to next reservation'' button, allowing you to repeat the input of multiple express tickets with different conditions as many times as necessary.

[0067] As shown in FIG. 10, when the "End bulk purchase" button is pressed on any of the screens shown in FIGS. 5 to 9 (excluding FIG. 7) above, a pop-up screen 524b is displayed with a message such as "End bulk purchase. Are you sure?". The station attendant can end the bulk purchase process by pressing the "Yes" button on the pop-up screen 524b. Alternatively, the station attendant can return to the original screen shown in FIGS. 5 to 9 (excluding FIG. 7) and continue the process by pressing the "No" button on the pop-up screen 524b.

[0068] On the other hand, there are upper limits on the number of times that bulk purchase processing can be performed and on the cumulative total amount of express tickets that can be purchased in bulk purchase processing.

[0069] As shown in FIG. 11, when the number of bulk purchase transactions or the cumulative total amount exceeds the upper limit, the buttons on the bulk purchase continuation screen 523c described above, other than the "End bulk purchase" button, that move on to the next input, such as the "Copy and proceed to next reservation" button and the "Proceed to next reservation" button, will no longer accept pressing.

[0070] As shown in FIGS. 12 and 13, when the "End bulk purchase" button is pressed on the bulk purchase continuation screen 523c of FIG. 11, pop-up screens 524c and 524d are displayed, respectively.

[0071] A pop-up screen 524c shown in FIG. 12 is displayed when the cumulative total amount of express tickets that can be purchased exceeds the upper limit, and includes a message such as "Exceeds 100,000 yen. Bulk purchases will be terminated."

[0072] Pop-up screen 524d shown in FIG. 13 is displayed when the number of transactions exceeds the upper limit, and includes a message such as "Bulk purchase operations are limited to 10 times. Bulk purchase will be terminated."

[0073] Only the "Yes" button is displayed on the pop-up screens 524c and 524d shown in Figures 12 and 13, and pressing this button will end the bulk purchase process in the same way as if the "End bulk purchase" button had been pressed normally.

[0074] As shown in Fig. 14, when the bulk purchase process is completed by operating on the screen of Fig. 9 or Fig. 11, etc., a bulk purchase content confirmation screen 531a is displayed on the customer display unit 153 of the counter processing machine 10. It should be noted that not only on the screens shown in Fig. 9 and Fig. 11, but also on the screens of Fig. 5 to Fig. 8 except for Fig. 7, the station staff can press the "End bulk purchase" button to terminate the bulk purchase process at any timing and cause the bulk purchase content confirmation screen 531a to be displayed on the customer display unit 153.

[0075] The bulk purchase details confirmation screen 531a displays a list of information about the limited express tickets to be purchased in bulk, for each of the conditions that have been entered. In the example of Fig. 14, the conditions for the first and second limited express tickets are displayed in a list, including the boarding date, departure station, arrival station, train number, car number, seat number, ticket number, adult / child breakdown, etc. In addition, a "previous" button and a "next" button are displayed at the bottom of the bulk purchase details confirmation screen 531a, and if there are more conditions for limited express tickets than can be displayed on one screen, these can be displayed by scrolling in order.

[0076] In this way, the bulk purchase details confirmation screen 531a is displayed on the customer display unit 153, so that the customer can check whether or not there are any errors in the details entered by the station attendant.

[0077] Additionally, an "OK" button and an "NG" button are displayed at the bottom of the bulk purchase details confirmation screen 531a. If there are no errors in the details entered by the station attendant, the customer can confirm the details of the bulk purchase of express tickets by pressing the "OK" button. On the other hand, if there is an error in the details entered by the station attendant, the customer can press the "NG" button to cause the ticket counter processing machine 10 to transition to a process for correcting the details of the bulk purchase of express tickets.

[0078] 15, while the customer is confirming the input details on bulk purchase details confirmation screen 531a displayed on display unit 153, pop-up screen 524e is displayed on display unit 152 for station staff. That is, when the station staff presses the "End bulk purchase" button, pop-up screen 524e of FIG. 15 with text such as "Customer confirming details" indicating that the customer is confirming the input details for the bulk purchase is displayed on display unit 153.

[0079] The pop-up screen 524e is one of the screens shown in FIGS. 5 to 11, excluding the above-mentioned FIGS. 7 and 10, and is superimposed over the entire main portion of the screen on which the "End bulk purchase" button was pressed. This makes it possible to prevent erroneous operations by station staff on the display unit 152 for station staff while the customer is checking the input contents. In addition, all of the various buttons at the bottom of the screen are in a non-pressable state. However, the "Reset" button may be displayed as pressable.

[0080] If a customer presses the "NG" button on the bulk purchase confirmation screen 531a in Fig. 14, they must cancel the limited express ticket reservation with the incorrect input conditions and then re-enter the correct conditions. This is because the limited express ticket reservation was confirmed with the incorrect input conditions on the seat confirmation screen 523b in Fig. 8.

[0081] As shown in Figure 16, when the "NG" button is pressed on the bulk purchase details confirmation screen 531a in Figure 14, a reservation deletion screen 525 for canceling the reservation of the express ticket for which the input conditions were incorrect is displayed on the display unit 152 for station staff.

[0082] The reservation deletion screen 525 displays a list of information about the limited express tickets to be purchased in bulk for each condition that has been entered. For example, a check box is attached at the beginning of each condition, such as the first, second, etc. The reservation deletion screen 525 also displays a "Delete reservation" button and a "Back" button.

[0083] On the reservation deletion screen 525, you can delete a condition by checking the checkbox of the condition you want to delete and pressing the "Delete reservation" button. If there are multiple conditions you want to delete, you can delete these conditions all at once by checking the checkboxes of the corresponding multiple conditions. However, the method of selecting the conditions you want to delete is not limited to the above method using checkboxes.

[0084] When the above operation is performed, the communication unit 103 notifies the station service server 20 that the predetermined condition has been deleted, and the station service server 20 unlocks the seats. This makes it possible to reserve these seats again, for example, at another ticket window processing machine 10.

[0085] Furthermore, by pressing the "Back" button on the reservation deletion screen 525, it is possible to transition to the bulk purchase input screen 522 of FIG. 5, for example, and re-enter the correct conditions.

[0086] As shown in Figure 17, when a reservation is cancelled on the reservation deletion screen 525 of Figure 16, and the correct conditions are re-entered on the bulk purchase input screen 522 of Figure 5 etc., and then the "End bulk purchase" button is pressed again, a bulk purchase content confirmation screen 531b is displayed to confirm the corrected bulk purchase content.

[0087] 14, the bulk purchase confirmation screen 531b displays a list of information about the limited express tickets to be purchased for each condition that has been entered. At this time, the conditions after the deleted condition are displayed with their item numbers moved up, and the correct condition that has been re-entered is added to the end of the multiple conditions.

[0088] That is, for example, if conditions 1 through 4 were entered and confirmed before the correction, and the second condition is then deleted, the third and fourth conditions will be displayed as the second and third conditions, respectively, on bulk purchase content confirmation screen 531b. Also, the re-entered condition will be displayed as the fourth condition, replacing the deleted second condition.

[0089] At this time, the condition added to the end of the multiple conditions by re-entering is displayed in a different text color, for example, in red. However, the display method for the added condition is not limited to changing the text color, and various display methods may be used, for example, highlighting the condition with bold text or adding a predetermined mark.

[0090] As shown in Figure 18, when the "OK" button is pressed on the bulk purchase details confirmation screen 531 of Figure 14 or Figure 17, etc., the display unit 152 for station staff displays a bulk purchase settlement screen 526 for settling the payment for the bulk purchase of express tickets.

[0091] On the bulk purchase settlement screen 526, the total sales price and the conditions of all the entered and confirmed express tickets are displayed in a scrollable manner at the bottom of the screen. That is, at the bottom of the bulk purchase settlement screen 526, a list of the train number, car number if a seat reservation has been made, seat number, ticket number, etc., as well as scroll buttons for "Previous" and "Next" are displayed.

[0092] At this time, all the buttons at the bottom of the screen are in a non-pressable state, except for the "Reset" button, which may be displayed as pressable.

[0093] The bulk purchase checkout screen 526 also has a "Cash Payment" button at the bottom of the screen. Pressing the "Cash Payment" button allows the user to proceed to the cash payment process. However, the bulk purchase checkout screen 526 may also display a "Payment" button that allows the user to select another payment method.

[0094] 9 includes a "Confirm bulk purchase information" button, as described above. By pressing the "Confirm bulk purchase information" button, the station attendant can display a list of the information that has been entered so far on the display unit 152.

[0095] 19 and 29, when the "Confirm bulk purchase information" button is pressed on the bulk purchase continuation screen 523c of Fig. 9, bulk purchase information confirmation screens 527a and 527b are displayed on the display unit 152. The bulk purchase information confirmation screens 527a and 527b are pop-up screens, and are displayed, for example, superimposed on the bulk purchase continuation screen 523c of Fig. 9.

[0096] The bulk purchase information confirmation screen 527a shown in Figure 19 is a screen that is displayed when no changes have been made to the information entered up to that point. When a customer checks the details of their bulk purchase, the information that has been entered up to that point is displayed in the same format as the bulk purchase details confirmation screen 531a in Figure 14 that is displayed on the customer display unit 153.

[0097] Bulk purchase information confirmation screen 527b shown in Fig. 20 is a screen that is displayed when some corrections have been made to the information that has been entered up to that point, and when the customer checks the corrected bulk purchase information, the information that has been entered up to that point is displayed in the same format as bulk purchase information confirmation screen 531b in Fig. 17 that is displayed on customer display unit 153. That is, on bulk purchase information confirmation screen 527b, conditions after the deleted condition are displayed in a forward position, and the conditions that have been corrected by re-entering them are highlighted at the end.

[0098] After checking the entered conditions, etc., the user can press the "Confirm" button on the bulk purchase information confirmation screens 527a and 527b to close the pop-up screen and redisplay the bulk purchase continuation screen 523c of FIG.

[0099] (Example of processing at the counter) Next, an example of a process for purchasing limited express tickets in bulk using the ticket window processing machine 10 of the embodiment will be described with reference to FIGS.

[0100] FIG. 21 is a sequence diagram showing an example of a procedure for processing a bulk purchase of express tickets by the ticket window processing machine 10 according to the embodiment.

[0101] As shown in Fig. 21, when station attendant SS presses the "bulk buy" button for express tickets on input screen 521 during normal express ticket issuance processing (step S11), operation unit 105 of ticket window processing machine 10 displays bulk buy input screen 522 on display unit 152 for station attendants. Station attendant SS starts inputting express ticket conditions from the first item (step S12). However, as described above, station attendant SS can press the "bulk buy" button at any time while inputting the first express ticket condition.

[0102] When the input of the first limited express ticket condition is completed and the "Confirm Input" button is pressed, the operation unit 105 causes the display unit 152 to display a seat acquisition screen 523a, and when the "Acquire Seat" button is pressed on the seat acquisition screen 523a, it causes the display unit 152 to display a seat confirmation screen 523b. The station staff SS presses the "Execute" button on the seat confirmation screen 523b to confirm the first limited express ticket condition.

[0103] At this time, the communication unit 103 of the counter processing machine 10 sends a seat reservation notification to the station service server 20 (step S21), and the station service server 20 reserves the designated seat and then sends a seat reservation completion notification to the counter processing machine 10 (step S41).

[0104] After this, the operation unit 105 causes the display unit 152 to appropriately display the bulk purchase input screen 522, which allows the second and subsequent express ticket conditions to be entered, and repeats the processing of the above steps S12, S21, and S41 N times (N is an integer greater than or equal to 2), which is the number of conditions for multiple express tickets.

[0105] At this time, if the "Copy and proceed to next reservation" button was pressed on the previous bulk purchase input screen 522, the previous input content is carried over to the next bulk purchase input screen 522. If the "Copy and proceed to next reservation" button was pressed on the previous bulk purchase input screen 522, the previous input content is not carried over to the next bulk purchase input screen 522.

[0106] After performing the same repeated process (steps S13, S22, S42) for the Nth condition, which is the last of the multiple conditions, station attendant SS presses the "End bulk purchase" button on the Nth bulk purchase continuation screen 523c (step S14). In response to the instruction to end the bulk purchase on the display unit 152, operation unit 105 transmits a bulk purchase content confirmation notice to the display unit 153 for the customer (step S23) and causes the display unit 153 to display the bulk purchase content confirmation screen 531a (step S31). Meanwhile, operation unit 105 causes a pop-up screen 524e to be displayed on the display unit 152 for the station attendant.

[0107] A customer PP who wishes to purchase express tickets checks the list of conditions for express tickets displayed on the bulk purchase confirmation screen 531a of the display unit 153, and if there is an error in any of the conditions, presses the "NG" button (step S32). The display unit 153 transmits a bulk purchase disapproval notice to the operation unit 105 (step S24), and the operation unit 105 displays a reservation deletion screen 525 on the display unit 152 (step S15).

[0108] The station attendant SS deletes the Xth (X is an integer between 1 and N) condition that has an error on the reservation deletion screen 525 (step S16). The Xth condition to be deleted may be one or more.

[0109] At this time, if the Xth express ticket condition that has been deleted includes seat reservation, the communication unit 103 of the ticket counter processing machine 10 sends a seat cancellation notification to the station service server 20 (step S25), and the station service server 20 cancels the reservation of the specified seat and then sends a seat cancellation completion notification to the ticket counter processing machine 10 (step S43).

[0110] Thereafter, if necessary, the deleted conditions are re-entered by repeating the same process as above (steps S13, S22, S42), and then the station attendant SS presses the "End bulk purchase" button on the bulk purchase continuation screen 523c (step S18), causing the customer display unit 153 to display the revised bulk purchase content confirmation screen 531b (steps S26, S33).

[0111] The customer PP checks the list of conditions for the express tickets on the revised bulk purchase confirmation screen 531b, and if there are no problems with any of the conditions, presses the "OK" button (step S34). The operation unit 105, which has received approval of the bulk purchase details on the display unit 153, sends a bulk purchase approval notice to the display unit 152 for station staff (step S27), and causes the display unit 153 to display the bulk purchase settlement screen 526 (step S31). Thereafter, the station staff SS performs settlement processing on the bulk purchase settlement screen 526 and issues the multiple limited express tickets.

[0112] This completes the process of purchasing limited express tickets in bulk by the ticket window processing machine 10 of the embodiment.

[0113] 22 is a flowchart showing an example of the procedure for processing a bulk purchase of express tickets by the ticket window processing machine 10 according to the embodiment. The flowchart in FIG. 22 shows an overview of the bulk purchase processing of express tickets by the ticket window processing machine 10.

[0114] 22, the determination unit 102 of the ticket window processing machine 10 monitors whether or not there is an instruction to start the issuance process of a limited express ticket on the screen of the display unit 152 (step S101). The determination unit 102 waits until there is an instruction to start the issuance process of a limited express ticket (step S101: No).

[0115] When an instruction to start the issuance process of a limited express ticket is given (step S101: Yes), the determination unit 102 instructs the operation unit 105 to start the issuance process. The operation unit 105 displays an input screen 521 for the issuance process of a normal limited express ticket, which allows input of a single condition, on the display unit 152 (step S102).

[0116] The determination unit 102 monitors whether or not the "Start bulk purchase" button for express tickets is pressed on the input screen 521 (step S103). If the "Start bulk purchase" button is not pressed (step S103: No), the normal express ticket issuing process continues (step S105a).

[0117] When the "Start bulk purchase" button is pressed (step S103: Yes), the determination unit 102 instructs the operation unit 105 to start the process of bulk purchasing of express tickets. The operation unit 105 displays on the display unit 152 an input screen 522 for inputting multiple conditions as appropriate for bulk purchasing of express tickets (step S104).

[0118] Thereafter, the ticket window processing machine 10 performs a bulk purchase process for express tickets in accordance with the operation of the station attendant (step S105). Details of the bulk purchase process for express tickets in step S105 will be described later with reference to FIG.

[0119] The determination unit 102 monitors whether the customer approves the content entered in the process of purchasing limited express tickets in bulk or issuing regular limited express tickets, and whether an instruction to start the settlement process for the limited express tickets or regular limited express tickets has been issued (step S106). The determination unit 102 waits until an instruction to start the settlement process is issued (step S106: No).

[0120] If an instruction to start the settlement process is given (step S106: Yes), the determination unit 102 instructs the operation unit 105 to start the settlement process. The operation unit 105 displays a bulk purchase settlement screen 526 on the display unit 152 if a bulk purchase process is in progress, and displays a normal settlement screen on the display unit 152 if a normal express ticket issuance process is in progress (step S107).

[0121] The determination unit 102 monitors whether the "Pay in cash" button or the "Reset" button is pressed on the bulk purchase settlement screen 526 or the like (step S108). If the "Reset" button is pressed (step S108 → Reset), the determination unit 102 returns to the processing of step S101 and waits. If the "Pay in cash" button is pressed (step S108 → Payment), the processing unit 101 performs settlement processing and ticket issuing processing as appropriate in accordance with the operation of the station staff (step S109).

[0122] This completes the process of purchasing limited express tickets in bulk by the ticket window processing machine 10 of the embodiment.

[0123] 23 is a flowchart showing an example of detailed steps of the process for buying limited express tickets in bulk by the ticket window processing machine 10 according to the embodiment. The flowchart in FIG. 23 shows details of the process in step S105 in the flowchart in FIG.

[0124] As shown in FIG. 23, when the "Start bulk purchase" button is pressed, a bulk purchase input screen 522 is displayed on the display unit 152, and when the bulk purchase process starts, the operation unit 105 accepts input on the bulk purchase input screen 522 (step S151).

[0125] The determination unit 102 monitors whether or not the "Seat Inquiry" button is pressed on the bulk purchase input screen 522 (step S152). When the "Seat Inquiry" button is pressed (step S152: Yes), the determination unit 102 instructs the communication unit 103 to acquire vacant seat information. The communication unit 103 acquires the vacant seat information from the station service server 20 (step S153). The operation unit 105 displays the acquired vacant seat information and accepts input of seat designation by the station staff (step S154).

[0126] If the "Seat Inquiry" button is not pressed (step S152: No), the processes of steps S153 and S154 are skipped.

[0127] Furthermore, the determination unit 102 monitors whether or not the "Confirm Input" button is pressed on the bulk purchase input screen 522 (step S155). While the "Confirm Input" button is not pressed (step S155: No), the determination unit 102 causes the operation unit 105 to continue accepting input contents.

[0128] When the "Confirm Input" button is pressed (step S155: Yes), the judgment unit 102 causes the operation unit 105 to display the seat acquisition screen 523a (step S156), and monitors whether the "Acquire Seat" button is pressed on the seat acquisition screen 523a (step S157).

[0129] When the "Get Seat" button is pressed on the seat acquisition screen 523a (step S157: Yes), the judgment unit 102 causes the operation unit 105 to display the seat confirmation screen 523b, and monitors whether the "Execute" button is pressed on the seat confirmation screen 523b (step S158).

[0130] When the "Execute" button is pressed on the seat confirmation screen 523b (step S158: Yes), the determination unit 102 instructs the communication unit 103 to confirm the seat reservation. The communication unit 103 transmits a seat reservation reservation notification to the station service server 20, and the specified seat is thereby reserved (step S159).

[0131] If the "Get Seat" button is not pressed on the seat acquisition screen 523a (step S157: No), or the "Execute" button is not pressed on the seat confirmation screen 523b (step S158: No), or after the seat is reserved by pressing the "Execute" button (step S159), the determination unit 102 monitors whether the "Confirm Bulk Buying Information" button is pressed on the bulk buying continuation screen 523c (step S160). If the "Confirm Bulk Buying Information" button is pressed (step S160: Yes), the determination unit 102 proceeds to bulk buying information confirmation processing (step S161).

[0132] That is, the determination unit 102 instructs the operation unit 105, and the operation unit 105 displays the bulk purchase information confirmation screen 527 on the display unit 152 for station staff. At this time, if none of the multiple conditions have been corrected, the bulk purchase information confirmation screen 527a in Fig. 19 described above is displayed, and if any of the multiple conditions have been corrected, the bulk purchase information confirmation screen 527b in Fig. 20 described above is displayed. After checking the various information about the multiple express tickets on the bulk purchase information confirmation screen 527, the station staff can return to the bulk purchase continuation screen 523c by pressing the "Confirm" button.

[0133] If the "Confirm bulk purchase information" button is not pressed on the bulk purchase continuation screen 523c (step S160: No), the determination unit 102 monitors whether the "End bulk purchase" button is pressed on the bulk purchase continuation screen 523c (step S162). If the "End bulk purchase" button is pressed (step S162: Yes), the determination unit 102 proceeds to bulk purchase content confirmation processing (step S163). Details of the bulk purchase content confirmation processing in step S163 will be described later using FIG. 24.

[0134] If the "End bulk purchase" button is not pressed (step S162: No), the determination unit 102 monitors whether the "Copy and proceed to next reservation" button is pressed on the bulk purchase continuation screen 523c (step S164). If the "Copy and proceed to next reservation" button is pressed (step S164: Yes), a new bulk purchase input screen 522 is displayed that inherits the previous conditions (step S165), and the processing from step S151 is repeated.

[0135] If the "Copy and proceed to next reservation" button is not pressed (step S164: No), the determination unit 102 monitors whether the "Proceed to next reservation" button is pressed on the bulk purchase continuation screen 523c (step S166). If the "Proceed to next reservation" button is pressed (step S166: Yes), a new bulk purchase input screen 522 is displayed with the previous conditions erased (step S167), and the processing from step S151 is repeated.

[0136] If the "Next Reservation" button is not pressed (step S166: No), the determination unit 102 returns to the processing of step S164 and waits until the "Copy and Next Reservation" button or the "Next Reservation" button is pressed.

[0137] 24 is a flowchart showing an example of detailed steps of the bulk purchase content confirmation process by the counter processing machine 10 according to the embodiment. The flowchart in FIG. 24 shows details of the process of step S163 in the flowchart in FIG.

[0138] 24, when the "Confirm bulk purchase details" button is pressed on the bulk purchase continuation screen 523c, the determination unit 102 determines whether any of the conditions for the express ticket have been modified since the reservation was deleted (step S181). The determination unit 102 gives instructions to the operation unit 105 based on the result of the determination.

[0139] If no conditions have been modified after the reservation has been deleted (step S181: No), the operation unit 105 causes the bulk purchase details confirmation screen 531a of Figure 14 described above to be displayed on the customer display unit 153 (step S182a), and if any conditions have been modified after the reservation has been deleted (step S181: Yes), the operation unit 105 causes the bulk purchase details confirmation screen 531b of Figure 17 described above to be displayed on the customer display unit 153 (step S182b).

[0140] Furthermore, the operation unit 105 accepts an input by the customer on the bulk purchase details confirmation screen 531 (step S183). The determination unit 102 determines whether or not the "OK" button has been pressed on the bulk purchase details confirmation screen 531 (step S184).

[0141] If the "NG" button is pressed on the bulk purchase details confirmation screen 531 (step S184: No), the determination unit 102 instructs the operation unit 105 to correct the erroneous conditions. The operation unit 105 displays the reservation deletion screen 525 on the display unit 152 for station staff (step S185).

[0142] The determination unit 102 monitors whether the condition to be deleted is selected on the reservation deletion screen 525 and the "Delete reservation" button is pressed (step S186). When the "Delete reservation" button is pressed (step S186: Yes), the determination unit 102 instructs the communication unit 103 to cancel the reserved seat. The communication unit 103 sends a seat cancellation notification to the station service server 20, causing the designated seat to be canceled (step S189).

[0143] If the "Delete reservation" button is not pressed (step S186: No), the determination unit 102 monitors whether the "Back" button is pressed (step S187). If the "Back" button is not pressed (step S187: No), the determination unit 102 waits until either the "Delete reservation" button or the "Back" button is pressed.

[0144] After the "Delete reservation" button is pressed and the seat is canceled (step S186: Yes, step S189), or after the "Back" button is pressed on the reservation deletion screen 525 (step S187: Yes), the judgment unit 102 continues the bulk purchase process shown in Figure 23 above (step S188).

[0145] Furthermore, when the "OK" button is pressed on the bulk purchase content confirmation screen 531 (step S184: Yes), the determination unit 102 shifts the process to the payment process (step S190). That is, from this point onward, the processes from step S107 onward shown in the above-mentioned FIG. 22 are executed.

[0146] (Overview) In recent years, express tickets are sometimes issued using ticket issuing machines at ticket counters. However, ticket issuing machines cannot issue express tickets with different conditions at once, and the issuing process must be repeated for each condition. Therefore, when issuing multiple express tickets with different conditions, complicated and redundant processing is required.

[0147] Furthermore, before the introduction of ticketing machines, tickets were issued using a post-payment system, where the fare was collected after the customer had checked the face of the actual express ticket. Therefore, even if there was an error in the issued express ticket, it was possible to resolve the issue by scrapping the ticket and reissuing it.

[0148] However, in order to ensure that express fares are collected, the ticket issuing system uses a first-come, first-served system, where the express fares are collected first. Therefore, if there is an error in the issued express ticket, not only must the ticket be scrapped and reissued, but the express fares must also be refunded and recalculated. This makes the process of issuing multiple express tickets with different conditions even more complicated and lengthy.

[0149] According to the ticket window processing machine 10 of the embodiment, when issuing multiple limited express tickets with different conditions, multiple bulk purchase input screens 522 on which the conditions of the limited express tickets can be entered are displayed in sequence on the display unit 152, and the fares for the multiple limited express tickets are collected when the customer gives an instruction to approve the conditions entered on the multiple bulk purchase input screens 522. This allows different conditions for multiple limited express tickets to be entered consecutively without having to perform a settlement process for each condition, thereby reducing the burden of the settlement process.

[0150] According to the embodiment, the ticket window processing machine 10 displays a list of conditions entered on the multiple bulk purchase input screen 522 on the display unit 153, accepts an instruction from the customer to approve the conditions displayed on the display unit 153, and collects the fees for multiple limited express tickets when the approval instruction is accepted. This makes it possible to prevent erroneous ticket issuance and refund processing from occurring.

[0151] According to the ticket window processing machine 10 of the embodiment, the start of ticket issuing processing for multiple limited express tickets with different conditions is accepted on the display unit 152, and when the start of ticket issuing processing for multiple limited express tickets with different conditions is accepted, multiple bulk purchase input screens 522 are sequentially displayed on the display unit 152. This allows the station staff to transition from the normal limited express ticket issuing processing to the bulk purchase processing.

[0152] According to the ticket window processing machine 10 of the embodiment, when input of one of the conditions for a plurality of express tickets is completed, an instruction to confirm the one condition is accepted, and when an instruction to confirm the one condition is accepted, a bulk purchase input screen 522 for inputting the next condition is displayed on the display unit 152 from among the plurality of bulk purchase input screens 522. This allows the reservation of an express ticket to be confirmed for each condition, and for example, allows the reserved seat to be secured earlier and more reliably.

[0153] According to the embodiment, when input of one of the conditions for multiple limited express tickets is completed, the ticket window processing machine 10 accepts a selection of whether or not to carry over the one condition, and if it is selected to carry over the one condition, the one condition is input as a default value and the bulk purchase input screen 522 for inputting the next condition is displayed, and if it is not selected to carry over the one condition, the one condition is deleted and the bulk purchase input screen 522 for inputting the next condition is displayed. This further improves the convenience of input work during bulk purchase processing.

[0154] According to the embodiment, the counter processing machine 10 accepts an instruction from the customer to disapprove the conditions displayed in a list on the display unit 153, and when the instruction to disapprove is accepted, a reservation deletion screen 525 that allows a user to delete a specific condition from among the confirmed conditions is displayed on the display unit 152. This allows only the incorrect conditions to be deleted, further improving work efficiency during bulk purchase processing.

[0155] According to the embodiment, the counter processing machine 10 accepts re-input of the predetermined conditions after the predetermined conditions are deleted. This allows the user to cancel a confirmed reservation and then re-input the incorrect conditions.

[0156] Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. These embodiments and their modifications are included within the scope and spirit of the invention, and are also included in the scope of the invention and its equivalents as defined in the claims. [Explanation of symbols]

[0157] 1 Station service system 10. Counter processing machine 13p Control Program 20 Station Service Server 101 Processing section 102 Judgment section 103 Communications Department 104 Storage section 105 Operation section 151 Input section 152,153 Display section

Claims

1. a first display unit capable of displaying various information for station staff; a second display unit capable of displaying various information for customers who are purchasing express tickets; an operation unit for controlling the display contents of the first and second display units; a processing unit that collects the fare for the express ticket, The operation unit includes: When issuing a plurality of limited express tickets with different conditions, a plurality of input screens on which the conditions can be input are sequentially displayed on the first display unit; displaying a list of the conditions input on the plurality of input screens on the second display unit; receiving an instruction from the customer to approve the conditions displayed in the list on the second display unit; The processing unit When the approval instruction is received, collect the fares for the plurality of limited express tickets. Station equipment.

2. The operation unit includes: Accepting on the first display unit the start of the ticket issuing process for the plurality of limited express tickets with different conditions; when the start of the ticket issuing process for the plurality of limited express tickets with different conditions is accepted, the plurality of input screens are sequentially displayed on the first display unit; The station service device according to claim 1.

3. The operation unit includes: When input of one of the conditions of the plurality of limited express tickets is completed, an instruction to confirm the one condition is accepted; when an instruction to confirm the one condition is received, an input screen for inputting a next condition is displayed on the first display unit among the plurality of input screens. The station service device according to claim 1.

4. The operation unit includes: When an instruction to confirm the one condition is received, a selection is received as to whether or not to carry over the one condition; If it is selected to inherit the one condition, the input screen for inputting the next condition is displayed with the one condition input as a default value, If the user does not select to carry over the one condition, the input screen for inputting the next condition is displayed with the one condition deleted. The station service device according to claim 3.

5. The operation unit includes: receiving an instruction from the customer to disapprove of the conditions displayed in the list on the second display unit; When the instruction of non-permission is received, a screen that allows a predetermined condition to be deleted from the confirmed conditions is displayed on the first display unit. The station service device according to claim 3.

6. The operation unit includes: After the predetermined condition is deleted, re-input of the predetermined condition is accepted. The station service device according to claim 5.

7. When issuing a plurality of limited express tickets with different conditions, a plurality of input screens on which the conditions can be input are sequentially displayed on a first display unit capable of displaying various information for station staff, The conditions input on the plurality of input screens are displayed in a list on a second display unit capable of displaying various information for customers who are planning to purchase express tickets; receiving an instruction from the customer to approve the conditions listed on the second display unit; When the approval instruction is received, collect the fares for the plurality of limited express tickets. Station service method.

8. a first display unit capable of displaying various information for station staff; a second display unit capable of displaying various information for customers who are purchasing express tickets; an operation unit for controlling the display contents of the first and second display units; A computer configured as a station service device including a processing unit that collects the fare for the express ticket, The operation unit When issuing a plurality of limited express tickets with different conditions, a plurality of input screens on which the conditions can be input are sequentially displayed on the first display unit; displaying a list of the conditions input on the plurality of input screens on the second display unit; receiving an instruction from the customer to approve the conditions displayed in the list on the second display unit; The processing unit When the approval instruction is received, collect the fares for the plurality of limited express tickets. program.

Images