Assistance device, assistance method, assistance program, and assistance system

Abstract

To efficiently support health promotion of a user.SOLUTION: An identification information acquisition unit that acquires, as identification information, commodity identification information for identifying a commodity attached to a commodity related to health care or service identification information for identifying a service provided from a sign installed at a place where a user has received provision of the service related to health care, user terminal information of a user terminal held by a user who has purchased the commodity or the user who has received provision of the service, and an access record in which identification information is recorded as access history to health support content that proposes support according to a health condition of the user; A verification unit configured to verify the acquired identification information against the access record; and a qualification information providing unit configured to provide the user terminal with qualification information for accessing the health support content when the acquired identification information is not recorded in the access record.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an assistance device, an assistance method, an assistance program, and an assistance system. [Background technology]

[0002] In the above technical field, Patent Document 1 discloses that the usage status of a product identifier and the opening status of the product are determined based on an image of the product acquired by the user's information communication terminal, and if the identifier is unused and the product has been opened, a decision is made to award the user with compensation such as stamps or points (Claim 1, etc.). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2023-119875 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the technology described in Patent Document 1 above cannot draw the user's attention to their own health condition, and cannot support the user in improving their health. [Means for solving the problem]

[0005] In order to achieve the above object, the assistance device according to the present invention comprises: an identification information acquisition unit that acquires, as identification information, product identification information attached to a healthcare-related product for identifying the product, or service identification information obtained from a sign installed at a location where a healthcare-related service is provided to a user for identifying the service; a user terminal information acquisition unit that acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating unit that collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a qualification information granting unit that grants qualification information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; Equipped with.

[0006] In order to achieve the above object, the support system according to the present invention comprises: A support system including a user terminal and a support device having a user terminal information acquisition unit, a matching unit, and a qualification information assignment unit, the user terminal has an identification information acquisition unit that acquires, as identification information, product identification information attached to a healthcare-related product for identifying the product, or service identification information obtained from a sign installed at a location where the user has received healthcare-related service for identifying the service; The support device a user terminal information acquisition unit that acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating unit that collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a qualification information granting unit that grants qualification information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; A support system having:

[0007] In order to achieve the above object, the support method according to the present invention comprises: A support method using a support device including an identification information acquisition unit, a user terminal information acquisition unit, a matching unit, and a qualification information assignment unit, an identification information acquisition step in which the identification information acquisition unit acquires, as identification information, product identification information attached to a health care product for identifying the product, or service identification information for identifying the service, which is obtained from a sign installed at a location where a user receives the provision of a health care service; a user terminal information acquisition step in which a user terminal information acquisition unit acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating step in which the collating unit collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a qualification information granting step in which the qualification information granting unit grants, to the user terminal, qualification information for accessing the health support content when the acquired identification information is not recorded in the access record; Includes:

[0008] Furthermore, in order to achieve the above object, the support program according to the present invention comprises: an identification information acquisition step of acquiring, as identification information, product identification information attached to a healthcare-related product for identifying the product, or service identification information obtained from a sign installed at a location where a healthcare-related service is provided to a user for identifying the service; a user terminal information acquisition step of acquiring user terminal information of a user terminal owned by a user who has purchased the product or received the service; a comparison step of comparing an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a credential information granting step of granting credential information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; to be executed by the computer. [Effects of the Invention]

[0009] According to the present invention, it is possible to support the user in improving his or her health. [Brief explanation of the drawings]

[0010] [Figure 1] 1A to 1C are diagrams for explaining an outline of the operation of the support device according to the first preferred embodiment of the present invention. [Figure 2] 1 is a block diagram illustrating the configuration of a support device according to a first preferred embodiment of the present invention. [Figure 3] FIG. 2 is a diagram illustrating an example of an access history table included in the support device according to the first preferred embodiment of the present invention. [Figure 4] 1 is a diagram illustrating a hardware configuration of an assistance device according to a first preferred embodiment of the present invention. [Figure 5] 3 is a flowchart illustrating a processing procedure of the support device according to the first preferred embodiment of the present invention. [Figure 6] FIG. 10 is a diagram for explaining an outline of the operation of the support device according to the second preferred embodiment of the present invention. [Figure 7] FIG. 4 is a block diagram illustrating the configuration of a support device according to a second preferred embodiment of the present invention. [Figure 8] FIG. 2 is a diagram illustrating a hardware configuration of an assistance device according to a second preferred embodiment of the present invention. [Figure 9] 10 is a flowchart illustrating a processing procedure of an assistance device according to a second preferred embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. However, the configurations, numerical values, processing flows, functional elements, and the like described in the following embodiments are merely examples, and are free to be modified or changed. The technical scope of the present invention is not limited to the following description. In this specification, the term "system" includes one or more information processing devices. For example, a system can be configured by a single information processing device, or multiple information processing devices working together to perform functions such as a web server can also constitute a system. Furthermore, as described in the following embodiments, the "system" may include an information processing device functioning as a web server and one or more terminal devices.

[0012] [First embodiment] An assistance device according to a first embodiment of the present invention will be described with reference to Figs. 1 to 5. Fig. 1 is a diagram for explaining an outline of the operation of assistance device 100 according to this embodiment. Assistance device 100 is a device that provides qualification information for accessing health assistance content 104 to a user terminal 103 carried by a user 102 who has purchased a healthcare-related product 101.

[0013] A user 102 purchases a healthcare product 101 when, for example, he or she feels tired and consciously or unconsciously feels the need to improve his or her health condition. The package of the product 101 states that if a captured image of product identification information 121 for identifying the product 101 is sent to a specific destination, qualification information for accessing the health support content 104 can be obtained. Typically, the product identification information 121 is a code that identifies the product and is a code that can be read from a captured image of the product, such as a one-dimensional code or a two-dimensional code, and examples of such codes include a JAN (Japanese Article Number) code, an EAN (European Article Number) code, or a UPC (Universal Product Code). In this embodiment, the product identification information 121 is a one-dimensional code.

[0014] The product identification information 121 is attached to the package of the product 101, but when the product 101 is on display in a store, the product identification information 121 is covered by, for example, a sticker and cannot be imaged. After the user 102 purchases the product 101, the product identification information 121 becomes imageable when the user 102 peels off the sticker.

[0015] The user 102 who has exposed the product identification information 121 captures the product identification information 121 with a camera provided in the user terminal 103 that the user 102 owns. When the product identification information 121 is captured, a confirmation message is displayed on the user terminal 103 asking whether or not to transmit the captured product identification information 121 to the assistance device 100, which is a specific destination. When the user 102 agrees to the confirmation message, the captured product identification information 121 is transmitted to the assistance device 100. At this time, user terminal information 123 of the user terminal 103 is also transmitted to the assistance device 100 together with the captured image.

[0016] Thereafter, the user terminal 103 is provided with the credential information for accessing the health support content 104, and is notified of this fact. The user 102 can then access the health support content 104 using the user terminal 103 to which the credential information has been provided, and has the opportunity to use the health support content 104. This brings the user 102's attention to his or her own health condition.

[0017] Next, the configuration of the assistance device 100 according to this embodiment will be described with reference to Fig. 2. The assistance device 100 includes an identification information acquisition unit 201, a user terminal information acquisition unit 202, a matching unit 203, and a qualification information assignment unit 204.

[0018] The identification information acquisition unit 201 acquires, as identification information, product identification information 121 attached to a healthcare-related product 101 for identifying the product 101, or service identification information for identifying the service obtained from a sign posted at a location where a user 102 received healthcare-related services.

[0019] First, a description will be given of a mode in which the product identification information 121 is attached to the product 101. The health care product 101 is a product intended to maintain, promote, or improve the health of a user of the product 101. Examples of the product 101 include fatigue care products that are applied to the eyes, shoulders, waist, calves, or each joint, and preferably steam heating devices that are applied to the eyes, shoulders, waist, or calves, carbonated effervescent tablets for bathing, functional foods and foods for specified health uses that contain milk-derived sphingomyelin that has been reported to have an effect of improving the motor function of the lower legs, GABA and citric acid that have been reported to have an effect of improving fatigue, and chlorogenic acid that has been reported to have an effect of improving sleep quality, corsets for pelvic correction, etc., supports, and insoles that have an effect of correcting walking style and posture (this is defined as a gait correction effect in this specification), such as gait correction devices.

[0020] As described above, the commodity identification information 121 may be, for example, an optically readable code such as a one-dimensional code or a two-dimensional code, or a lot number uniquely assigned to each commodity 101. Since the commodity identification information 121 is attached to the package of the commodity 101, it is preferable that the commodity identification information 121 is not visible when the commodity 101 is displayed in a store and that only the user 102 who purchased the commodity 101 can capture an image of the commodity identification information 121. Examples of means for enabling only the user 102 who purchased the commodity 101 to capture an image of the commodity identification information 121 include covering the commodity identification information 121 with a sticker or applying scratch printing to the area where the commodity identification information 121 is attached.

[0021] Next, a description will be given of a mode in which the service identification information is presented at a location where a user receives the provision of a service. A health care service is a service intended to maintain, promote, or improve the health of the person receiving the service. Examples of health care services include exercise instruction, massage, chiropractic, health guidance, seminars, and mail-order sales of health foods. Note that the location where a user receives the provision of a service includes not only a brick-and-mortar store, but also a location where the service is provided online, such as on a website.

[0022] The service identification information may be, for example, an optically readable code such as a one-dimensional code or a two-dimensional code, or a management number uniquely assigned to each service, similar to the product identification information 121. Unlike the product 101, a service does not have a package. Therefore, the service identification information may be obtained, for example, from a sign posted at the location where the user 102 receives the service. The location where the sign is posted is not particularly limited and may be, for example, a wall, floor, reception counter, website, etc. The sign may also be something that the service provider can hold in their hand and show to the user 102. Examples of the sign include a poster, a panel, a shop card, etc. The sign may also be a photo frame, a plaque, a panel, etc. placed near the cash register, i.e., next to the cash register.

[0023] The service identification information may be imaged either before or after the user 102 receives the service. For example, the service identification information may be attached to a poster posted on the wall of a service provision location, so that the user 102 visiting the service provision location can image the service provision information. Alternatively, the service identification information may be attached to a shopping card, so that the service provider hands the shopping card to the user 102 after the user 102 receives the service and completes payment.

[0024] The identification information acquisition unit 201 acquires product identification information 121 or service identification information as identification information from the user terminal 103 carried by the user 102. Specifically, the identification information acquisition unit 201 acquires an image of the identification information captured by the user terminal 103. The identification information acquisition unit 201 may directly acquire the image of the identification information captured by the user terminal 103 via wired communication or wireless communication. Alternatively, the identification information acquisition unit 201 may acquire the image of the identification information captured by the user terminal 103 via a predetermined computer-readable recording medium.

[0025] The identification information acquisition unit 201 performs image analysis on the acquired image of the identification information to extract the identification information. For example, if the identification information is a one-dimensional code or a two-dimensional code, the code is read and the identification information is extracted. If the identification information is a lot number or a control number, the identification information is extracted by, for example, OCR (Optical Character Recognition) or the like.

[0026] The user terminal information acquisition unit 202 acquires user terminal information 123 of the user terminal 103 owned by the user 102 who purchased the product 101 or the user who received the service. The user terminal information 123 is information that can identify the user terminal 103. Examples of the user terminal information 123 include a serial number uniquely assigned to each user terminal 103, a MAC (Media Access Control) address, etc. Furthermore, if the user terminal 103 has a SIM (Subscriber Identity Module) card, the user terminal information 123 may be an IMSI (International Mobile Subscriber Identity). Furthermore, if the user terminal 103 is a smartphone, the user terminal information 123 may be a telephone number.

[0027] The user terminal information acquisition unit 202 acquires the user terminal information 123 directly from the user terminal 103 via wired or wireless communication.

[0028] The collating unit 203 collates the acquired identification information with an access record in which identification information is recorded as an access history to health support content 104 that proposes support according to the health condition of user 102. If the identification information is not recorded in the access record, the identification information has not been used to access health support content 104. On the other hand, if the identification information is recorded in the access record, the identification information has already been used to access health support content 104.

[0029] The collating unit 203 collates the access record with the acquired combination of identification information and user terminal information 123, and determines whether or not the combination of identification information and user terminal information 123 is recorded in the access record.

[0030] A case where the identification information is service identification information will be described. As described above, the service identification information is obtained from a sign installed at a location where the user 102 received the provision of a service, and the same service identification information may be captured by multiple users 102, specifically multiple user terminals 103. By comparing the combination of the service identification information and user terminal information 123 with the access record, even if multiple users capture images of the same service identification information, it is possible to determine whether or not the service identification information is recorded in the access record for each user 102, specifically for each user terminal 103.

[0031] Next, a case where the identification information is product identification information 121 will be described. The product identification information 121 is attached to each product 101, and only the user 102 who purchased the product 101 can capture an image of the product. Therefore, it is not necessary to determine whether or not each of the multiple users 102 has the same product identification information 121 recorded in the access record. Therefore, when the identification information is product identification information 121, only the product identification information 121 may be compared with the access record.

[0032] If the acquired identification information is not recorded in the access record, the credential information assigning unit 204 assigns the user terminal 103 with the credential information for accessing the health support content 104. In other words, if the identification information sent from the user terminal 103 has not been used to access the health support content 104, the credential information assigning unit 204 assigns the credential information to the user terminal 103.

[0033] There are no particular limitations on the means for assigning the qualification information to the user terminal 103. For example, the user terminal information 123 of the user terminal 103 may be added to a list of user terminals that are permitted to access the health support content 104. Alternatively, a license key for accessing the health support content 104 may be issued to the user terminal 103, or an ID (identifier) ​​and password for accessing the health support content 104 may be issued.

[0034] The user 102 can access the health support content 104 using the user terminal 103 to which the qualification information has been assigned, and can receive suggestions according to his or her own health condition.

[0035] When the credential information assigning unit 204 assigns credential information for accessing the health support content 104 to the user terminal 103, the support device 100 records the combination of the acquired identification information and the user terminal information 123 in the access record. By recording the combination of the identification information and the user terminal information 123 in the access record in this manner, it is possible to prevent credential information from being assigned again to a combination of identification information and the user terminal information 123 to which credential information has been assigned once, thereby preventing duplicate assignment of credential information and fraudulent use of the identification information. When the identification information is product identification information 121, instead of recording the combination of the acquired product identification information 121 and the user terminal information 123 in the access record, only the acquired product identification information 121 may be recorded in the access record. This prevents the same product identification information 121 from being used multiple times to assign credential information.

[0036] FIG. 3 is a diagram illustrating an example of the assigned / unassigned table 301 held by the support device 100. The assigned / unassigned table 301 is a table that stores a combination of product identification information 311 and user terminal information 313, or a combination of service identification information 312 and user terminal information 313, in association with assigned information 314. The product identification information 311 is product identification information 121 for identifying the product 101. The service identification information 312 is service identification information for identifying the service. The user terminal information 313 is user terminal information 123 that can identify the user terminal 103. The assigned information 314 is information indicating whether or not the credential information for accessing the health support content 104 has been assigned. In FIG. 3, "◯" indicates that the credential information has already been assigned, and "×" indicates that the credential information has not yet been assigned. The matching unit 203 refers to the assigned / unassigned table 301 and matches the access record with the acquired identification information.

[0037] The hardware configuration of the assistance device 100 will be described with reference to FIG. 4. The CPU (Central Processing Unit) 410 is a processor for arithmetic control, and by executing programs, it realizes the various functional components of the assistance device 100 shown in FIG. 2. The CPU 410 may have multiple processors and execute different programs, modules, tasks, threads, etc. in parallel. The ROM (Read Only Memory) 420 stores fixed data such as initial data and programs, as well as other programs. The network interface 430 communicates with other devices via a network. The CPU 410 is not limited to a single CPU, and may include multiple CPUs or a GPU (Graphics Processing Unit) for image processing. The network interface 430 preferably has a CPU independent of the CPU 410 and writes and reads transmitted and received data to and from an area of ​​the RAM (Random Access Memory) 440. It is also preferable to provide a DMAC (Direct Memory Access Controller) (not shown) for transferring data between the RAM 440 and the storage 450. The CPU 410 recognizes that data has been received or transferred to the RAM 440 and processes the data accordingly. The CPU 410 also prepares the processing results in the RAM 440, and leaves the subsequent transmission or transfer to the network interface 430 or DMAC.

[0038] The RAM 440 is a random access memory used by the CPU 410 as a work area for temporary storage. A storage area for storing data necessary for implementing this embodiment is reserved in the RAM 440. The identification information data 441 is data on the identification information acquired by the identification information acquisition unit 201. The terminal information data 442 is data on the user terminal information 123 acquired by the user terminal information acquisition unit 202. The assigned / unassigned data 443 is data on whether or not qualification information has been assigned to the combination of the acquired identification information and the user terminal information 123. The qualification information data 444 is data on the qualification information assigned to the user terminal 103 by the qualification information assignment unit 204.

[0039] The transmitted / received data 445 is data that is transmitted and received via the network interface 430. The RAM 440 also has an application execution area 446 for executing various application modules.

[0040] The storage 450 stores a database, various parameters, or the following data or programs required to implement this embodiment. The storage 450 stores the assigned / unassigned table 301. The assigned / unassigned table 301 is a table that manages the relationship between the combination of product identification information 311 and user terminal information 313, or the combination of service identification information 312 and user terminal information 313, and the assigned information 314, as shown in FIG. 3 .

[0041] The storage 450 further stores an identification information acquisition module 451, a user terminal information acquisition module 452, a matching module 453, and a qualification information assignment module 454. The identification information acquisition module 451 is a module that acquires product identification information 121 or service identification information as identification information. The user terminal information acquisition module 452 is a module that acquires user terminal information 123 of the user terminal 103 owned by the user. The matching module 453 is a module that matches the access record with the acquired identification information. The qualification information assignment module 454 is a module that assigns qualification information to the user terminal 103 when the acquired identification information is not recorded in the access record. These modules 451 to 454 are read into the application execution area 446 of the RAM 440 by the CPU 410 and executed. The control program 455 is a program for controlling the entire assistance device 100.

[0042] The input / output interface 460 interfaces input / output data with input / output devices. A display unit 461 and an operation unit 462 are connected to the input / output interface 460. A storage medium 464 may also be connected to the input / output interface 460. A speaker 463 serving as an audio output unit, a microphone (not shown) serving as an audio input unit, or a GPS position determination unit may also be connected. Note that the RAM 440 and storage 450 shown in FIG. 4 do not include programs and data related to the general-purpose functions of the assistance device 100 or other feasible functions.

[0043] Next, the processing procedure of the support device 100 will be described with reference to the flowchart shown in Fig. 5. This flowchart is executed by the CPU 410 in Fig. 4 using the RAM 440, and realizes each functional configuration of the support device 100 in Fig. 2.

[0044] In step S501, the identification information acquisition unit 201 acquires product identification information 121 or service identification information as identification information from the user terminal 103 owned by the user 102. In step S503, the user terminal information acquisition unit 202 acquires user terminal information 123 of the user terminal 103 owned by the user 102. In step S505, the collation unit 203 compares the acquired identification information with an access record in which the identification information is recorded as an access history to the health support content 104. Specifically, the combination of the identification information and the user terminal information 123 is compared with the access record. If the collation by the collation unit 203 shows that the acquired identification information is not recorded in the access record (step S507: NO), in step S509, the credential information assignment unit 204 assigns credential information for accessing the health support content 104 to the user terminal 103. In step S511, the support device 100 records the acquired identification information in the access record.

[0045] If the result of the collation by the collation unit 203 indicates that the acquired identification information is recorded in the access record (step S507: YES), the assistance device 100 ends the process.

[0046] According to this embodiment, a user 102 who has purchased a healthcare-related product 101 or a user 102 who has received healthcare-related services can use his or her user terminal 103 to access health support content 104 that proposes support tailored to the user's 102's health condition. Therefore, the user 102 can be guided to the health support content 104, thereby drawing the user 102's attention to his or her own health condition. Here, typical examples of support tailored to the user's 102's health condition include, but are not limited to, health support content that identifies areas of the user's 102's body that need improvement, as described below, and health support content whose support content changes based on a health questionnaire or vital data of the user. As described above, the support device 100 can draw the user 102's attention to his or her own health condition, thereby supporting the user's 102 in improving their health. Furthermore, for example, the health support content 104 can select products from the manufacturer of the product 101 based on the user's health condition and present them to the user 102 as suggestions for supporting health improvement, thereby promoting the company's products to the user 102.

[0047] [Second embodiment] Next, a support device 600 according to a second embodiment of the present invention will be described with reference to Figures 6 to 9. Support device 600 is a device that prompts user 102 to access health support content 601, which identifies a body part of user 102 that needs improvement, by providing user terminal 103 with qualification information for accessing health support content 601, and notifies user 102 whether or not the target body part targeted by product 101 purchased by user 102 or service provided by user 102 was appropriate.

[0048] The health support content 601 is content for improving the walking of the user 102. The health support content 601 encourages the user 102 to walk in order to acquire walking information while the user 102 is walking. Specifically, the health support content 601 guides the user 102 to walk while carrying the user terminal 103 with a built-in acceleration sensor. Here, the state in which the user 102 is carrying the user terminal 103 is preferably a state in which the user 102 holds the user terminal 103 on the midline of his or her own body. The walking information includes, for example, joint angle data, walking speed, stride length, etc.

[0049] The user 102 walks while holding the user terminal 103 on the midline of his or her body, following the guidance of the health support content 601. The support device 600 then acquires acceleration data obtained by the acceleration sensor at this time as walking information, analyzes the walking of the user 102 based on the acquired walking information, and identifies areas that need improvement. Here, the "areas that need improvement" include not only body parts of the user 102, but also movement characteristics, movement habits, and the like.

[0050] The assistance device 600, for example, compares the acquired walking information with reference walking information to analyze the walking of the user 102 and identify areas that require improvement. Taking joint angle data as an example, the assistance device 600 may analyze the walking of the user 102 by comparing the joint angle data in the acquired walking information with reference joint angle data and determining whether it is within a certain range. For example, if the acquired joint angle data is outside the certain range, it is determined that the joint is not being used effectively and that improvement is required. Note that the acquisition and analysis of walking information may be performed by a device separate from the assistance device 600.

[0051] Then, the support device 600 determines whether the part identified as needing improvement corresponds to the target part targeted by the product 101 or service, and notifies the user terminal 103 of the user 102 of the determination result.

[0052] By looking at the judgment result notified by the support device 600, the user 102 can use it as reference information to judge whether the product 101 he / she purchased or the service he / she received was appropriate or not, and can objectively identify areas that need further improvement.

[0053] 7 is a block diagram for explaining the configuration of a support device 600 according to this embodiment. The support device 600 according to this embodiment differs from the first embodiment in that it further includes a determination unit 701 and a notification control unit 702. Since the other configurations and operations are the same as those in the first embodiment, the same configurations and operations are denoted by the same reference numerals and detailed description thereof will be omitted.

[0054] The determination unit 701 determines whether the body part identified by the health support content 601 corresponds to the target body part targeted by the product 101 or service. Here, the body part identified by the health support content 601 corresponds to the target body part targeted by the product 101 or service when they completely match, when one is included in the other, when they partially match, and so on. For example, suppose that the massage that the user 102 received was targeted at the lower back, and the body part identified by the health support content 601 was the ankle. In this case, the target body part of the massage that the user 102 received does not directly correspond to the body part identified by the health support content 601. However, for example, suppose that the range of motion of the lower back is improved as a result of the user 102 receiving a lower back massage, which in turn improves the range of motion of the ankle. In this way, even if the body part identified by the health support content 601 does not directly correspond to the target body part targeted by the product 101 or service, if there is an indirect correspondence, this also falls under the category of a body part identified by the health support content 601 corresponding to the target body part targeted by the product 101 or service.

[0055] The notification control unit 702 notifies the user terminal 103 of the determination result by the determination unit 701. In addition to the determination result, the notification control unit 702 may notify the user terminal 103 of at least one of the body part identified by the health support content 601 and the target body part targeted by the product 101 or service, and preferably notifies the user terminal 103 of both the determination result and the body part identified by the health support content 601 and the target body part targeted by the product 101 or service. If it is determined that the body part identified by the health support content 601 does not correspond directly or indirectly to the target body part targeted by the product 101 or service, it is preferable that the notification control unit 702 further notifies the user terminal 103 of another product or service that is expected to have an improvement effect on the body part identified by the health support content 601 and is different from the product 101 or service.

[0056] The hardware configuration of the support device 600 will be described with reference to Fig. 8. The RAM 840 is a random access memory used by the CPU 410 as a work area for temporary storage. A storage area for storing data necessary for realizing this embodiment is secured in the RAM 840. The application part data 841 is data on the part of the body to which the product 101 or service is applied. The specific part data 842 is data on the part of the body identified by the health support content 601.

[0057] The storage 850 stores a database, various parameters, or the following data or programs required to implement this embodiment. The storage 850 stores a determination module 851 and a notification control module 852. The determination module 851 is a module that determines whether or not a body part identified by the health support content 601 matches a target body part targeted by the product 101 or service. The notification control module 852 is a module that notifies the user terminal 103 of the determination result by the determination unit 701. These modules 851 and 852 are read into the application execution area 446 of the RAM 840 by the CPU 410 and executed.

[0058] Next, the processing procedure of the support device 600 will be described with reference to the flowchart shown in Fig. 9. This flowchart is executed by the CPU 410 in Fig. 8 using the RAM 840, and realizes each functional configuration of the support device 600 in Fig. 7.

[0059] In step S901, the determination unit 701 determines whether the body part identified by the health support content 601 corresponds to the target body part targeted by the product 101 or service. In step S902, the notification control unit 702 notifies the user terminal 103 of the determination result by the determination unit 701.

[0060] According to this embodiment, the user 102 can know whether the product 101 he or she purchased was appropriate or not by looking at the judgment result notified by the support device 600, which can make the user 102 pay more attention to his or her own health condition and become more interested in it.

[0061] The present invention has been described above with reference to the embodiments, but the present invention is not limited to the above-described embodiments and can be modified as appropriate. The configuration and details of the present invention can be modified in various ways that are understandable to those skilled in the art and are within the scope of the present invention. Furthermore, systems or devices that combine the individual features included in each embodiment in any way are also included in the scope of the present invention. Note that suitable examples of the support method, support program, and support system of the present invention are similar to those described above for the support device.

[0062] The present invention may also be applied to a system consisting of multiple devices or to a single device. Furthermore, the present invention may also be applied when an information processing program that realizes the functions of the embodiments is supplied to a system or device and executed by a built-in processor. Therefore, the technical scope of the present invention also includes a program installed on a computer to realize the functions of the present invention, a medium storing the program, a WWW (World Wide Web) server from which the program is downloaded, and a processor that executes the program. In particular, the technical scope of the present invention also includes a non-transitory computer-readable medium storing a program that causes a computer to execute at least the processing steps included in the above-described embodiments.

Claims

1. an identification information acquisition unit that acquires, as identification information, product identification information attached to a healthcare product for identifying the product, or service identification information obtained from a sign posted at a location where a healthcare service is provided to a user for identifying the service; a user terminal information acquisition unit that acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating unit that collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the user's health condition with the acquired identification information; a qualification information granting unit that grants qualification information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; An assistive device comprising:

2. The collation unit If the identification information is the product identification information, matching the product identification information with the access record; The support device according to claim 1 , wherein, when the identification information is the service identification information, a combination of the service identification information and the user terminal information is collated with the access record.

3. the health support content identifies a part of the user's body that needs improvement; The support device includes a determination unit that determines whether the body part identified by the health support content corresponds to a target body part targeted by the product or service; a notification control unit that notifies the user terminal of the determination result by the determination unit; The assist device of claim 1 further comprising:

4. 2. The support device according to claim 1, wherein the product is at least one of a fatigue care product to be applied to the eyes, shoulders, waist, calves, or joints, a carbonated effervescent tablet for bathing, a functional food or a specified health food, or a gait correction device.

5. 2. The assistance device according to claim 1, wherein the service is at least one of exercise instruction, massage, osteopathy, health guidance, seminars, and mail-order sales of health foods.

6. A support system including a user terminal and a support device having a user terminal information acquisition unit, a matching unit, and a qualification information assignment unit, the user terminal has an identification information acquisition unit that acquires, as identification information, product identification information attached to a healthcare-related product for identifying the product, or service identification information obtained from a sign installed at a location where the user has received healthcare-related service for identifying the service; The support device a user terminal information acquisition unit that acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating unit that collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the user's health condition with the acquired identification information; a qualification information granting unit that grants qualification information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; A support system having:

7. A support method using a support device including an identification information acquisition unit, a user terminal information acquisition unit, a matching unit, and a qualification information assignment unit, an identification information acquisition step in which the identification information acquisition unit acquires, as identification information, product identification information attached to a health care product for identifying the product, or service identification information for identifying the service, which is obtained from a sign installed at a location where the user has received the provision of a health care service; a user terminal information acquisition step in which a user terminal information acquisition unit acquires user terminal information of a user terminal owned by a user who has purchased the product or received the service; a collating step in which the collating unit collates an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a qualification information granting step in which the qualification information granting unit grants, to the user terminal, qualification information for accessing the health support content when the acquired identification information is not recorded in the access record; Support methods including:

8. an identification information acquisition step of acquiring, as identification information, product identification information attached to a healthcare-related product for identifying the product, or service identification information obtained from a sign installed at a location where a healthcare-related service is provided to a user for identifying the service; a user terminal information acquisition step of acquiring user terminal information of a user terminal owned by a user who has purchased the product or received the service; a comparison step of comparing an access record in which identification information is recorded as an access history to health support content that proposes support according to the health condition of the user with the acquired identification information; a credential information granting step of granting credential information for accessing the health support content to the user terminal when the acquired identification information is not recorded in the access record; A support program that causes a computer to execute the above.

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