Information processing system, information processing method, and program

Abstract

To provide an information processing system, an information processing method and a program for allowing a service provider of nursing care service or nursing service to prepare a report.SOLUTION: In an information processing system, a client device performs control to display a first screen in response to a request. The first screen includes at least a physical condition item, an emotion item, and an expression item. The physical condition item is an item related to the physical condition of the user who receives the care or nursing service. The emotion item is an item related to the emotion of the user. The expression item is an item related to the expression of the user. Each of the physical condition item, the feeling item, and the expression item allows one or more options to be selected from a plurality of options, and when the options are selected for each of the physical condition item, the feeling item, and the expression item, the server device generates a plurality of candidates for a sentence to be described in a report on the user on the basis of the selected options, and performs control to display a second screen including the plurality of candidates.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] There are care services and nursing services. Patent Document 1 discloses a reporting and management system for home care status. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2005-50275 Summary of the Invention [Problem to be solved by the invention]

[0004] The nursing care and care service industries are also seeking digital transformation. In recent years, there has been a labor shortage, and reports are often prepared by nursing care and care service providers whose native language is not Japanese. [Means for solving the problem]

[0005] According to one aspect of the present disclosure, an information processing system is provided. The information processing system has at least one or more control units. The control unit controls to display a first screen in response to a request. The first screen includes at least a physical condition item, an emotion item, and an expression item. The physical condition item is an item related to the physical condition of a user receiving care or nursing services. The emotion item is an item related to the user's emotion. The expression item is an item related to the user's expression. The physical condition item, emotion item, and expression item are each configured to allow one or more options to be selected from a plurality of options. When an option is selected for each of the physical condition item, emotion item, and expression item, the control unit generates multiple candidates for sentences to be included in a report about the user based on the selected options, and controls to display a second screen including the multiple candidates. [Brief explanation of the drawings]

[0006] [Figure 1] FIG. 1 is a diagram illustrating an example of a system configuration of an information processing system. [Figure 2] FIG. 2 is a diagram illustrating an example of a hardware configuration of the server device. [Figure 3] FIG. 3 is a diagram illustrating an example of a hardware configuration of the client device. [Figure 4] FIG. 4 is a diagram illustrating an example of a hardware configuration of a client device. [Figure 5] FIG. 5 is a sequence diagram (part 1) illustrating an example of information processing in the information processing system. [Figure 6] FIG. 6 is a diagram showing an example of the input screen. [Figure 7] FIG. 7 is a diagram showing an example of a report text table. [Figure 8] FIG. 8 is a diagram showing an example of the report sentence suggestion screen. [Figure 9] FIG. 9 is a sequence diagram (part 2) illustrating an example of information processing in the information processing system. [Figure 10] FIG. 10 is a diagram showing an example of a report text table according to the first modification. [Figure 11] FIG. 11 is a diagram showing an example of a report text table according to the second modification. DETAILED DESCRIPTION OF THE INVENTION

[0007] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the accompanying drawings. Various features shown in the following embodiments can be combined with each other.

[0008] <Embodiment 1> 1. System configuration diagram Fig. 1 is a diagram illustrating an example of the system configuration of an information processing system 1000. As illustrated in Fig. 1, the information processing system 1000 includes, as a system configuration, a server device 100, a client device 110, and a client device 120. The server device 100, the client device 110, and the client device 120 are communicably connected via a network 150. The network 150 may include either or both of a WAN (Wide Area Network) and the Internet. The network 150 is configured to enable multiple devices connected to the network 150 to communicate with each other via wired and wireless connections.

[0009] The information processing system 1000 is a system that provides a service to support the creation of reports related to home care (home care reports). Note that the following explanation uses home care as an example, but if "care" is replaced with "nursing," the system can also be applied to home nursing. Also, the following explanation uses home care as an example, but if "home care" is replaced with "day care," the system can also be applied to day care, and if "day rehabilitation (day care)" is replaced with "day care," the system can also be applied to day rehabilitation. Also, if "home care" is replaced with "short-term admission daily care (short stay)," the system can also be applied to short-term admission daily care, and if "short-term admission medical care (short stay)," the system can also be applied to short-term admission medical care. Also, if "home care" is replaced with "special facility admission daily care," the system can also be applied to special facility admission daily care.

[0010] The server device 100 is a device that provides the main functions of the information processing system 1000 and executes the main processes of the following embodiment (including the following modified examples). The server device 100 is a server device that provides the following service of supporting the creation of reports related to home care as a SaaS function.

[0011] The client device 110 is a terminal device carried and operated by a visiting care worker, such as a care worker or home helper, who provides visiting care services. The client device 110 is an example of a terminal device of a service provider.

[0012] The client device 120 is a terminal device operated by a supervisor (or leader) of the visiting caregivers. The client device 120 is an example of a terminal device of a manager of a service provider.

[0013] For the sake of simplicity, FIG. 1 illustrates only one client device 110 in the information processing system 1000, but multiple client devices 110 may exist in the information processing system 1000. That is, the information processing system 1000 may include as many client devices 110 as there are home care workers. Also, for the sake of simplicity, FIG. 1 illustrates only one client device 120 in the information processing system 1000, but multiple client devices 120 may exist in the information processing system 1000. For example, if there are multiple leaders in one business establishment and multiple home care workers under each leader, there may be as many client devices 120 in the information processing system 1000 as there are leaders.

[0014] 1, the appearance of client device 110 is illustrated as a smartphone, but client device 110 is not limited to a smartphone and may be any device that is portable and can display a screen, etc., described below, and allow the user to select or input information. Also, in Fig. 1, the appearance of client device 120 is illustrated as a PC (Personal Computer), but client device 120 is not limited to a PC and may be any device that can display a screen containing candidate instruction contents, etc., described below, and allow the user to select or input information.

[0015] Here, the claimed information processing system may be composed of multiple devices or may be composed of a single device. When the claimed information processing system is composed of a single device, an example of that device is server device 100. When the claimed information processing system is composed of multiple devices, an example of the multiple devices is server device 100 and client device 110, or server device 100 and client device 120, or a cloud server composed of multiple server devices that provide the functions of server device 100.

[0016] 2. Hardware Configuration (1) Hardware Configuration of Server Device 100 FIG. 2 is a diagram illustrating an example of a hardware configuration of the server device 100. As shown in FIG. 2, the server device 100 includes, as its hardware configuration, a control unit 210, a storage unit 220, a communication unit 230, and an internal bus 240. The control unit 210, the storage unit 220, and the communication unit 230 are electrically connected via the internal bus 240.

[0017] The control unit 210 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100 .

[0018] The storage unit 220 is any one of an HDD (Hard Disk Drive), a ROM (Read Only Memory), a RAM (Random Access Memory), an SSD (Solid State Drive), etc., or any combination thereof, and stores programs, data used when the control unit 210 executes processing based on the programs, etc. The storage unit 220 is an example of a storage medium. Examples of data used when the control unit 210 executes processing based on the programs include multiple pieces of report text data and multiple instruction contents that are set in advance, as described below.

[0019] In the present specification, the data used when the control unit 210 executes processing based on a program is described as being stored in the storage unit 220, but the data may also be stored in a storage unit of another device that can communicate with the server device 100. In other words, the data may be stored in a storage unit of any device as long as the control unit 210 can refer to and / or acquire the data.

[0020] The control unit 210 executes processing based on the program stored in the memory unit 220, thereby realizing the functions of the server device 100 and the processing of the server device 100 shown in the sequence diagrams of Figures 5 and 9 described below.

[0021] The communication unit 230 connects the server device 100 to the network 150 and controls communication with other devices.

[0022] The hardware configuration of each of the control unit 210, the storage unit 220, and the communication unit 230 is not limited to one. For example, multiple control units may be included in the server device 100. The same applies to the client device 110 and the client device 120 described below.

[0023] (2) Hardware Configuration of the Client Device 110 FIG. 3 is a diagram illustrating an example of the hardware configuration of the client device 110. As shown in FIG. 3, client device 110 includes, as its hardware configuration, a control unit 310, a storage unit 320, an input / output unit 330, a communication unit 340, and an internal bus 350. Control unit 310, storage unit 320, input / output unit 330, and communication unit 340 are electrically connected via internal bus 350.

[0024] The control unit 310 is a CPU or the like, and controls the entire client device 110 .

[0025] The storage unit 320 is any one of an HDD, a ROM, a RAM, an SSD, etc., or any combination thereof, and stores programs, data used when the control unit 310 executes processing based on the programs, etc. The storage unit 320 is an example of a storage medium.

[0026] In the present specification, the data used by control unit 310 when executing processing based on a program is described as being stored in storage unit 320, but the data may also be stored in a storage unit of another device that can communicate with client device 110. In other words, the data may be stored in a storage unit of any device as long as it can be referenced by control unit 310. The functions and the like of client device 110 are realized by control unit 310 executing processing based on the program stored in storage unit 320.

[0027] The input / output unit 330 is, for example, a touch panel, and outputs information and inputs information based on user operations.

[0028] The communication unit 340 connects the client device 110 to the network 150 via wireless communication and a base station, etc., and controls communication with other devices.

[0029] (3) Hardware Configuration of the Client Device 120 FIG. 4 is a diagram illustrating an example of the hardware configuration of the client device 120. As shown in FIG. 4, client device 120 includes, as its hardware configuration, a control unit 410, a storage unit 420, an input unit 430, an output unit 440, a communication unit 450, and an internal bus 460. Control unit 310, storage unit 320, input unit 430, output unit 440, and communication unit 450 are electrically connected via internal bus 460.

[0030] The control unit 410 is a CPU or the like, and controls the entire client device 120 .

[0031] The storage unit 420 is any one of an HDD, a ROM, a RAM, an SSD, etc., or any combination thereof, and stores programs, data used when the control unit 410 executes processing based on the programs, etc. The storage unit 420 is an example of a storage medium.

[0032] In the present specification, the data used when control unit 410 executes processing based on a program is described as being stored in storage unit 320, but the data may also be stored in a storage unit of another device that can communicate with client device 120. In other words, the data may be stored in a storage unit of any device that can be referenced by control unit 410. The functions of client device 120 are realized by control unit 410 executing processing based on a program stored in storage unit 420.

[0033] The input unit 430 is, for example, a keyboard and / or a mouse, and is used to input operation information and the like from the operator. The output unit 440 is, for example, a display, and outputs input information, the results of processing by the control unit 210, and the like.

[0034] The communication unit 450 connects the client device 120 to the network 150 and manages communication with other devices.

[0035] 3. Information Processing The information processing of the first embodiment will be described below.

[0036] (1) Overview of the process The control unit 210 performs control to display an input screen 600 (hereinafter simply referred to as the input screen 600) related to a report as shown in Fig. 6, which will be described later, in response to a request from the client device 110. The input screen 600 is an example of a first screen. Input screen 600 includes at least a physical condition item 620, an emotion item 630, and an expression item 640. Physical condition item 620 is an example of a physical condition item. Emotion item 630 is an example of an emotion item. Expression item 640 is an example of an expression item. The physical condition item 620 is an item related to the physical condition of the user receiving care services. The emotion item 630 is an item related to the emotion of the user receiving care service. The expression item 640 is an item related to the expression of the user receiving the care service. The expression of the user is the complaint of the user, the reaction of the user, or the like of the user. The physical condition item 620, emotion item 630, and expression item 640 are each configured so that one or more options can be selected from a plurality of options. When an option is selected for each of the physical condition item 620, emotion item 630, and expression item 640, the control unit 210 generates multiple candidates for sentences to be included in a report about the user based on each of the selected options. The control unit 210 performs control so as to display a report sentence suggestion screen shown in FIG. 8, which will be described later, including the generated multiple candidates.

[0037] With this configuration, the control unit 210 can generate and display multiple candidates for sentences to be included in the report based on the options selected for each of at least three items. Therefore, even busy home caregivers can obtain candidates for sentences to be included in the report simply by selecting an option. Home caregivers whose native language is not Japanese can also obtain candidates for sentences written in Japanese simply by selecting an option. Home caregivers are an example of home service providers.

[0038] (2) Details of the processing (2-1) Report generation FIG. 5 is a sequence diagram (part 1) illustrating an example of information processing in the information processing system 1000. In sequence SQ501, the control unit 310 of the client device 110 transmits a display request for the input screen 600 to the server device 100 based on a predetermined operation by the visiting caregiver.

[0039] Upon receiving a display request for input screen 600, in sequence SQ502, control unit 210 generates input screen 600. Note that if input screen 600 has been generated in advance and stored in storage unit 220 or the like, control unit 210 may obtain input screen 600 from storage unit 220 or the like. In this specification, the control unit 210 of the server device 100 acquires or generates a screen and sends it to the client device. The client device then displays the received screen. However, the control unit 210 may also acquire or generate data for generating a screen and send it to the client device. The client device may then generate and display a screen based on the received data.

[0040] In sequence SQ503, control unit 210 transmits input screen 600 to client device 110 that has made the request. The processing of sequence SQ503 is an example of a process for controlling the display of input screen 600 on client device 110. When input screen 600 is received, control unit 310 displays input screen 600 in sequence SQ504.

[0041] 6 is a diagram showing an example of an input screen 600. The input screen 600 is a screen that a visiting caregiver who has provided a service to a service user displays after the service has been provided, and is, for example, a screen that is displayed on a web browser or the like. The input screen 600 includes multiple tabs (a report tab 610, a performance tab, a care record tab, and a past record tab). When the report tab 610 is selected, a display request for the input screen 600 related to the report is sent from the client device 110 to the server device 100.

[0042] The physical condition item 620 is an item related to the physical condition of the user receiving nursing care services. Options for the physical condition item 620 include, for example, "very good," "good," "average," "slightly poor," and "poor." Images such as "very good," "good," "average," "slightly poor," and "poor" are examples of selected images.

[0043] The emotion item 630 is an item related to the emotion of the user receiving nursing care services. Options for the emotion item 630 include, for example, multiple facial images. The facial images are an example of an icon that indicates the emotion of the user. An icon is an image displayed on the screen that can be selected to instruct an operation. For example, the leftmost option is an icon with a bright smile (hereinafter also referred to as "overjoyed"). The second option from the left is an icon with a normal smile (hereinafter also referred to as "joy"). The third option from the left (middle) is an icon with a normal expression (hereinafter also referred to as "normal"). The fourth option from the left (second from the right) is an icon with a slightly angry expression (hereinafter also referred to as "unhappy"). The fifth option from the left (far right) is an icon with a very angry (or crying) expression (hereinafter also referred to as "crying"). The facial images such as "overjoyed," "joy," "normal," "unhappy," and "crying" are examples of selected images.

[0044] The expression item 640 is an item related to the expression of the user receiving care services. The options for the expression item 640 are, for example, "Yes" for complaints, reactions, and reactions, and "No" for complaints, reactions, and reactions. The images for "Yes" and "No" are examples of selected images.

[0045] That is, the input screen 600 includes a selection image. The selection image is configured to allow one or more options to be selected from a plurality of options. The plurality of options are options from which at least information regarding either or both of the physical and mental condition of the user receiving care or nursing services can be selected. The selection image is selected by the visiting care worker who provides the visiting care service.

[0046] The physical condition item 620, emotion item 630, and expression item 640 are each configured so that one or more options can be selected from a plurality of options.

[0047] When an option is selected for each of physical condition item 620, emotion item 630, and expression item 640 on the screen of FIG. 6 and the OK button is selected, in sequence SQ505 control unit 310 receives selection information indicating each of the options for physical condition item 620, emotion item 630, and expression item 640. In sequence SQ506, control unit 310 transmits the selection information to server apparatus 100.

[0048] Upon receiving the selection information, in sequence SQ507, the control unit 210 generates multiple candidates for sentences to be included in the report about the user based on the options for each of the physical condition item 620, emotion item 630, and expression item 640 indicated in the selection information. The processing of sequence SQ507 can be considered an example of processing for generating multiple candidates for sentences to be included in a report about the user based on the options indicated by the selected selection image.

[0049] Here, the storage unit 220 stores a report text table. Fig. 7 is a diagram showing an example of a report text table. Note that Fig. 7 shows a part of the report text table. The same applies to the report text tables in Figs. 10 and 11 described below.

[0050] The report text table shown in FIG. 7 includes data items such as physical condition, emotion, expression, and text. The data item "physical condition" stores options selectable in the physical condition item 620. That is, the data item "physical condition" stores options such as "very good," "good," "average," "slightly bad," and "bad." The data item "emotion" stores options selectable in the emotion item 630. That is, the data item "emotion" stores options such as "overjoyed," "joy," "average," and "unhappy." The data item "expression" stores options such as "yes" and "no." The data item "text" stores candidate texts for reports corresponding to physical condition, emotion, and expression. The candidate texts are obtained using a trained model and are modified by an administrator or other person with predetermined authority. The trained model is a machine learning trained model trained using the service user's physical condition, emotion, and expression data as input data and the report text as output data.

[0051] As shown in Figure 7, the report text table contains multiple records (four in the example of Figure 7) in which the data items "Physical condition," "Emotion," and "Expression" are the same but the data for the data item "Text" is different.

[0052] The storage unit 220 also stores history information. The history information includes, for each user ID that identifies a user, information on the content of the text written in the report and information on the date and time when the report was created.

[0053] More preferably, based on the options for each of the physical condition items 620, emotion items 630, and expression items 640 indicated by the selection information and the sentences selected on the screen of Figure 8 (described later) in the previous user's report, which are identified by the history information, a plurality of relevant sentences are selected and acquired from the report sentence table. For example, if it is determined based on the history information that the sentence in the data item "Sentence" of the bottom record in the report sentence table shown in Figure 7 was selected last time, the control unit 210 generates the sentences in the three data items "Sentence" from the top of the report sentence table shown in Figure 7 based on the respective options in the physical condition item 620, emotion item 630, and expression item 640 indicated in the selection information, by acquiring them as multiple candidates for sentences to be included in the report about the user. The processing of sequence SQ507 is an example of processing in which the control unit 210 generates multiple candidates based on each selected option and historical information about the candidates selected on a report sentence suggestion screen (described later) for the user. The report sentence suggestion screen is an example of a second screen. The processing of sequence SQ507 can also be considered an example of processing for generating multiple candidates other than the previously selected candidate for the user's report based on each selected option and history information.

[0054] In sequence SQ508, the control unit 210 generates a report sentence suggestion screen shown in FIG. 8, which will be described later, including the generated plurality of candidates. In sequence SQ509, the control unit 210 transmits the generated report sentence suggestion screen to the client device 110. The processing of sequence SQ509 is an example of a process for controlling the display of a report sentence suggestion screen including multiple sentence candidates. The processing of sequence SQ509 can also be said to be an example of a process for controlling the display of the report sentence suggestion screen 800 on the client device 110. When the report sentence suggestion screen is received, in sequence SQ510, control unit 310 displays the report sentence suggestion screen on input / output unit 330.

[0055] Fig. 8 is a diagram showing an example of a report sentence suggestion screen 800. As shown in Fig. 8, the report sentence suggestion screen 800 includes sentences 810, 820, and 830 as candidate sentences to be included in the report. These sentences are generated in sequence SQ507. These sentences are configured to be selectable on the report sentence suggestion screen 800. In other words, the report sentence suggestion screen 800 is configured to allow a plurality of candidate sentences to be selected. As described above, the multiple sentence candidates included in the report sentence suggestion screen 800 are candidates other than the candidates selected on the previous report sentence suggestion screen 800 for the same user. As another example, the control unit 210 may control to generate and display a report sentence suggestion screen including the previously selected candidate. The control unit 210 may display on this report sentence suggestion screen a candidate sentence that is the same as the previously selected sentence and other candidates in a distinguishable manner. Examples of a distinguishable manner include changing the color of the text, changing the font of the text, or displaying an image near the text indicating that the text is the same as the previously selected text.

[0056] In sequence SQ511, the control unit 310 accepts a selection operation via the input / output unit 330 to select at least one sentence from among the plurality of sentences displayed on the report sentence suggestion screen 800.

[0057] In sequence SQ512, control unit 310 transmits the sentence selected on report sentence suggestion screen 800 to server device 100. Upon receiving the selected text, in sequence SQ513, the control unit 210 generates a report on the provision of the service that includes the selected text. The report includes, in addition to the report text, information such as the home care business establishment, the service provider manager, the home care worker, the user, the report creation date, the validity period of the user's certification, and the level of care required. This information may be stored in the storage unit 220 or the like, or may be obtained from another system linked to the server device 100. The processing of sequence SQ513 is an example of processing for generating a report based on the candidates selected on the report sentence suggestion screen 800.

[0058] In sequence SQ514, control unit 210 stores the generated report in a predetermined storage area such as storage unit 220.

[0059] (2-2) Instruction generation FIG. 9 is a sequence diagram (part 2) illustrating an example of information processing in the information processing system 1000. In sequence SQ901, the control unit 210 acquires a report from the storage unit 220 or the like. The processing of sequence SQ901 may be executed immediately after the processing of sequence SQ514 is executed, or may be executed when a display request or the like is received from client device 120 after the processing of sequence SQ514 is executed.

[0060] In sequence SQ902, the control unit 210 generates multiple candidate instruction contents based on the sentences in the report. The instruction contents are instructions to the visiting caregiver included in the report regarding the next service provision. For example, an association table in which the report text included in the report is associated with the instruction content may be stored in the storage unit 220, etc. The instruction content is a plurality of instruction content corresponding to the report text. The control unit 210 acquires the plurality of instruction content from the association table based on the report text included in the report, and sets the plurality of instruction content as a plurality of candidates. As another example, the control unit 210 may acquire multiple candidate instruction contents using a trained model. The trained model is a trained model that has been trained using a report sentence included in a report as input data and multiple instruction contents for the report sentence as output data. The control unit 210 may input the report sentence included in the relevant report into the trained model, and acquire the multiple instruction contents output from the trained model as multiple candidates. The process of sequence SQ902 is an example of a process for generating multiple candidates for instruction content to a service provider based on a report.

[0061] In sequence SQ903, the control unit 210 generates an instruction content suggestion screen including a plurality of instruction content candidates. In sequence SQ904, the control unit 210 transmits an instruction content suggestion screen to the client device 120. The processing of sequence SQ904 is an example of a process for controlling the display of a screen including the instruction content on the terminal device of the administrator of the service provider.

[0062] Upon receiving the instruction suggestion screen, in sequence SQ905, the control unit 410 of the client device 120 displays the instruction suggestion screen on the output unit 440. The instruction suggestion screen includes a plurality of instruction contents corresponding to the contents described in the report. The instruction suggestion screen is configured so that the plurality of instruction contents can be selected. The control unit 410 may modify the instruction content displayed on the instruction content suggestion screen based on a modification operation performed via the input unit 430 or the like of the client device 120. As another example, the instruction suggestion screen may include only a single instruction.

[0063] In sequence SQ906, the control unit 410 accepts a selection operation for selecting at least one of the multiple instruction contents displayed on the instruction content suggestion screen via the input unit 430, etc. If the instruction content suggestion screen includes only a single instruction content, the control unit 410 may accept a selection operation for the single instruction content included on the instruction content suggestion screen, or if the instruction content can be modified, may accept the modified single instruction content. In sequence SQ907, control unit 410 transmits to server device 100 the instruction content selected on the instruction content suggestion screen. When the selected instruction content is received, in sequence SQ908, the control unit 210 stores the instruction content in the storage unit 220 or the like in association with the corresponding report, for example.

[0064] In sequence SQ909, the control unit 210 transmits predetermined data including the instruction content to the client device 110 of the visiting caregiver who will next visit the user's home and provide the service.

[0065] Next, the visiting caregiver who visits the user's home and provides the service can provide the service taking into consideration the instructions selected by the manager.

[0066] As described above, according to the first embodiment, the control unit 210 can generate and display multiple candidates for sentences to be included in the report, as shown in FIG. 8, based on the options on the input screen 600. Therefore, even busy home caregivers can obtain candidates for sentences to be included in the report simply by selecting an option. Furthermore, home caregivers for whom Japanese is not their native language can obtain candidates for sentences written in Japanese simply by selecting an option. Furthermore, according to the first embodiment, the control unit 210 can generate and display a screen including information suggesting instructions to the visiting caregiver based on the text written in the report. Therefore, a manager or the like who manages the visiting caregiver can select and provide appropriate instructions according to the report.

[0067] (Variation 1) The following describes Modification 1 of Embodiment 1. Modification 1 is included in Embodiment 1, but is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 1 are the same as those in Embodiment 1.

[0068] Fig. 10 is a diagram showing an example of a report text table of Modification 1. Compared to the report text table of Fig. 7, the report text table of Modification 1 includes season as a data item. The data item "season" stores seasons (e.g., spring, summer, autumn, winter).

[0069] The control unit 210 of the first modification identifies the season (e.g., spring, summer, fall, winter) from date information of the user's use of the home care service stored in the storage unit 220 or date information acquired from a predetermined system. For example, the control unit 210 defines the period from December to February as winter, the period from March to May as spring, the period from June to August as summer, and the period from September to November as fall. The control unit 210 generates multiple sentences by selecting and acquiring multiple corresponding sentences from the report sentence table based on the options for the physical condition item 620, the emotion item 630, and the expression item 640 indicated by the selection information, the sentences selected on the screen shown in FIG. 8 (described later) that are written in the user's previous report and that are identified by the history information, and the identified season. This process is an example of a process in which the control unit 210 generates multiple candidates for sentences to be included in a report about the user based on each selected option and seasonal information.

[0070] According to the first modification, the control unit 210 can further select and present suggested sentences to be included in the report according to the season.

[0071] (Variation 2) The following describes Modification 2 of Embodiment 1. Modification 2 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 2 are the same as those in Embodiment 1.

[0072] Fig. 11 is a diagram showing an example of a report text table of Modification 2. Compared to the report text table of Fig. 7, the report text table of Modification 2 includes service content as a data item. The data item "service content" stores the service content of the nursing care service.

[0073] The control unit 210 of the second modification specifies the service contents of the user from a care plan (nursing care service plan) created by a care manager or the like, which is stored in the storage unit 220, etc. The care plan includes basic information about the user, the overall policy of the support plan, the user's needs, goals, specific support contents, weekly nursing care services and the user's activities, key points such as the contents of discussions and conclusions at service provider meetings, consultation contents between the user and the like, contact contents with the service provider, matters to be coordinated, the monthly schedule of nursing care services to be provided, service contents at each service provider, the amount to be paid by the user, etc. The control unit 210 generates multiple sentences by selecting and acquiring multiple relevant sentences from the report sentence table based on the options for each of the physical condition item 620, emotion item 630, and expression item 640 indicated by the selection information, the sentences selected on the screen of Figure 8 described below that are written in the previous user's report and are identified by the history information, and the identified service content. This process is an example of a process in which the control unit 210 generates multiple candidates for sentences to be included in a report about the user based on each selected option and the content of the service received by the user.

[0074] According to the second modification, the control unit 210 can further select and present suggested sentences to be written in the report according to the content of the service received by the user.

[0075] (Variation 3) The following describes Modification 3 of Embodiment 1. Modification 3 is included in Embodiment 1, and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 3 are the same as those in Embodiment 1.

[0076] The control unit 210 of the third modification specifies the next service content for the user from a care plan (nursing care service plan) created by a care manager or the like, which is stored in the memory unit 220, etc. The service content includes, for example, preparation of a service record, personal care (excretion assistance), personal care (eating assistance), personal care (bathing), personal care (grooming), personal care (dressing assistance), personal care (movement and transfer assistance), personal care (hospital visit assistance), personal care (outing assistance), personal care (waking up and going to bed assistance), and personal care (medication assistance). The memory unit 220 etc. of the third modification may store an association table in which the report text included in the report, the service content of the next nursing care service, and the instruction content are associated with each other. The instruction content is a plurality of instruction content corresponding to the report text. The control unit 210 acquires a plurality of corresponding instruction content from the association table based on the report text included in the report and the service content of the next nursing care service, and sets them as a plurality of candidates. As another example, the control unit 210 may acquire multiple candidate instruction contents using a trained model. The trained model is a trained model that has been trained using the report text included in the report and the service content of the next nursing care service as input data, and multiple instruction contents for the report text as output data. The control unit 210 may input the report text included in the corresponding report and the service content of the next nursing care service into the trained model, and acquire the multiple instruction contents output from the trained model as multiple candidates. These processes are an example of a process for generating multiple candidate instruction contents based on the report and the next service contents for the user.

[0077] According to variant example 3, a screen containing information suggesting instructions to the visiting caregiver can be generated and displayed based on the text written in the report and the content of the next service the user will use. <Additional Notes> It may be provided in the following manner. (Appendix 1) An information processing system, having at least one or more control units, The control unit Controlling the display of the first screen on request; the first screen includes at least a physical condition item, an emotion item, and an expression item; The physical condition items are items related to the physical condition of the user receiving care or nursing services, the emotion items are items related to the emotions of the user, the expression items are items related to the expressions of the users, The physical condition items, the emotion items, and the expression items are each configured so that one or more options can be selected from a plurality of options, When an option is selected for each of the physical condition items, the emotion items, and the expression items, a plurality of candidates for sentences to be included in a report about the user are generated based on the selected options; Controlling to display a second screen including the plurality of candidates; Information processing system. (Appendix 2) 10. The information processing system of claim 1, the second screen is configured to allow selection of the plurality of candidates, The control unit generating the report based on the options selected on the second screen; Information processing system. (Appendix 3) 10. The information processing system of claim 1, The control unit generating the plurality of candidates based on each selected option and history information of the candidates selected on the second screen for the user; Information processing system. (Appendix 4) 4. The information processing system according to claim 3, The control unit generating a plurality of candidates for the user's report other than the previously selected candidate based on each selected option and the history information; Information processing system. (Appendix 5) 10. The information processing system of claim 1, The control unit generating a plurality of candidate sentences to be included in a report about the user based on each selected option and seasonal information; Information processing system. (Appendix 6) 10. The information processing system of claim 1, The control unit generating a plurality of candidates for sentences to be included in a report about the user based on each selected option and the content of the service received by the user; Information processing system. (Appendix 7) 10. The information processing system of claim 1, The control unit generating a plurality of candidate instructions to a provider of the service based on the report; Information processing system. (Appendix 8) 8. The information processing system according to claim 7, The control unit generating a plurality of candidates for the instruction content based on the report and the next service content for the user; Information processing system. (Appendix 9) 10. The information processing system of claim 1, The control unit controlling the first screen and the second screen to be displayed on a terminal device of a provider of the service; Information processing system. (Appendix 10) 8. The information processing system according to claim 7, The control unit Controlling the display of a screen including the instruction content on a terminal device of an administrator of the service provider; Information processing system. (Appendix 11) An information processing system, having at least one or more control units, The control unit Controlling the display of the first screen on request; the first screen includes a selection image; the selection image is configured to allow selection of one or more options from a plurality of options, The plurality of options are options that allow selection of information regarding at least one or both of the physical and mental conditions of the user receiving care or nursing services, the selected image is selected by a visiting service provider who provides the service; generating a plurality of candidates for sentences to be included in a report about the user based on the options indicated by the selected selection image; Controlling to display a second screen including the plurality of candidates; Information processing system. (Appendix 12) 12. The information processing system of claim 11, the plurality of candidates are candidates other than the candidate previously selected on the second screen for the user; Information processing system. (Appendix 13) An information processing method executed by an information processing system, Controlling the display of the first screen on request; the first screen includes at least a physical condition item, an emotion item, and an expression item; The physical condition items are items related to the physical condition of the user receiving care or nursing services, the emotion items are items related to the emotions of the user, the expression items are items related to the expressions of the users, The physical condition items, the emotion items, and the expression items are each configured so that one or more options can be selected from a plurality of options, When an option is selected for each of the physical condition items, the emotion items, and the expression items, a plurality of candidates for sentences to be included in a report about the user are generated based on the selected options; Controlling to display a second screen including the plurality of candidates; Information processing methods. (Appendix 14) A program, Computer, A program for causing the information processing system according to any one of claims 1 to 12 to function as such.

[0078] While various embodiments of the present invention have been described, they are presented as examples and are not intended to limit the scope of the invention. The novel embodiments may be embodied in various other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. The embodiments and modifications thereof are intended to be included within the scope and spirit of the invention, and are also intended to be included in the scope of the invention and its equivalents as defined in the claims.

[0079] In the above-described embodiments, the description has been given using the example of a document to be written in a report, but the present invention can also be applied to documents that need to be written after a home care visit or a home nursing visit, such as a home care record. [Explanation of symbols]

[0080] 100: Server device 110: Client device 120: Client device 150: Network 210: Control unit 220: Storage section 230: Communications Department 1000: Information Processing Systems

Claims

1. An information processing system, having at least one or more control units, The control unit Controlling the display of the first screen in response to a request; the first screen includes at least a physical condition item, an emotion item, and an expression item; The physical condition items are items related to the physical condition of the user receiving care or nursing services, the emotion items are items related to the emotions of the user, the expression items are items related to the expressions of the users, The physical condition items, the emotion items, and the expression items are each configured so that one or more options can be selected from a plurality of options, When an option is selected for each of the physical condition items, the emotion items, and the expression items, a plurality of candidates for sentences to be included in a report about the user are generated based on the selected options; Controlling to display a second screen including the plurality of candidates; Information processing system.

2. 2. The information processing system according to claim 1, the second screen is configured to allow selection of the plurality of candidates, The control unit generating the report based on the options selected on the second screen; Information processing system.

3. 2. The information processing system according to claim 1, The control unit generating the plurality of candidates based on each selected option and history information of candidates selected on the second screen for the user; Information processing system.

4. 4. The information processing system according to claim 3, The control unit generating a plurality of candidates for the user's report other than the previously selected candidate based on each selected option and the history information; Information processing system.

5. 2. The information processing system according to claim 1, The control unit generating a plurality of candidate sentences to be included in a report about the user based on each selected option and seasonal information; Information processing system.

6. 2. The information processing system according to claim 1, The control unit generating a plurality of candidates for sentences to be included in a report about the user based on each selected option and the content of the service received by the user; Information processing system.

7. 2. The information processing system according to claim 1, The control unit generating a plurality of candidate instructions to a provider of the service based on the report; Information processing system.

8. 8. The information processing system according to claim 7, The control unit generating a plurality of candidates for the instruction content based on the report and the next service content for the user; Information processing system.

9. 2. The information processing system according to claim 1, The control unit controlling the first screen and the second screen to be displayed on a terminal device of a provider of the service; Information processing system.

10. 8. The information processing system according to claim 7, The control unit Controlling the display of a screen including the instruction content on a terminal device of an administrator of the service provider; Information processing system.

11. An information processing system, having at least one or more control units, The control unit Controlling the display of the first screen in response to a request; the first screen includes a selection image; the selection image is configured to allow selection of one or more options from a plurality of options, The plurality of options are options that allow selection of information regarding at least one or both of the physical and mental conditions of the user receiving care or nursing services, the selected image is selected by a visiting service provider who provides the service; generating a plurality of candidates for sentences to be included in a report about the user based on the options indicated by the selected selection image; Controlling to display a second screen including the plurality of candidates; Information processing system.

12. 12. The information processing system according to claim 11, the plurality of candidates are candidates other than the candidate previously selected on the second screen for the user; Information processing system.

13. An information processing method executed by an information processing system, Controlling the display of the first screen in response to a request; the first screen includes at least a physical condition item, an emotion item, and an expression item; The physical condition items are items related to the physical condition of the user receiving care or nursing services, the emotion items are items related to the emotions of the user, the expression items are items related to the expressions of the users, The physical condition items, the emotion items, and the expression items are each configured so that one or more options can be selected from a plurality of options, When an option is selected for each of the physical condition items, the emotion items, and the expression items, a plurality of candidates for sentences to be included in a report about the user are generated based on the selected options; Controlling to display a second screen including the plurality of candidates; Information processing methods.

14. A program, Computer, A program for causing the information processing system according to any one of claims 1 to 12 to function.

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