system
A system addresses the language barrier in customer support by translating messages between foreign users and Japanese operators, ensuring smooth communication and enhanced service quality.
JP2026041204APending Publication Date: 2026-03-10SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-08-26
- Publication Date
- 2026-03-10
AI Technical Summary
Technical Problem
Japanese operators face challenges in communicating effectively with foreign users who do not speak Japanese, leading to difficulties in providing smooth customer support.
Method used
A system that includes language determination, translation, message display, response creation, and communication protocols to facilitate seamless interaction between foreign users and Japanese-speaking operators, utilizing natural language processing and translation APIs to translate messages back and forth.
Benefits of technology
Enables effective communication by translating messages between users and operators in their respective languages, improving service quality and user satisfaction.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026041204000001_ABST
Abstract
Provide a system. A means for automatically determining language; a means for translating the determined language; a means for displaying the translated message; means for generating a response based on the translated message; a means for translating the generated response; a means for displaying the translated response; A system including:
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A