Information processing device, information processing method, and program

Abstract

To support the efficient arrangement of vehicles such as taxis. [Solution] An information processing device comprising: a first display control means that causes a cash deposit and payment device to display a screen for receiving input of a dispatch request, which includes user information relating to the user operating the cash deposit and payment device and information relating to the dispatch requested by the user; a transmission means that transmits a dispatch instruction based on the dispatch request input by the user through operation of the cash deposit and payment device and location information relating to the facility where the cash deposit and payment device is installed; and a third display control means that causes the cash deposit and payment device to display information relating to a vehicle to be arranged based on the dispatch instruction.

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Conventionally, a system for arranging a vehicle such as a taxi at a position designated by a user has been known.

[0003] For example, in Patent Document 1, position information is transmitted from each of a user terminal and a taxi terminal to a taxi dispatching center, and the taxi dispatching center synthesizes this position information with map information and presents it to the user, enabling the user to select a taxi. A dispatching system is disclosed.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, in the technology of Patent Document 1, there are problems such as the need for the user to provide position information, which is time - consuming.

[0006] An object of the present invention is to support efficient arrangement of vehicles such as taxis.

Means for Solving the Problems

[0007] An information processing device according to one aspect of the present invention includes: a first display control means that causes a cash deposit and payment device to display a screen for receiving input of a request for dispatch, which includes user information relating to a user operating the cash deposit and payment device and information relating to the dispatch of a vehicle desired by the user; a transmission means that transmits an instruction for dispatch based on the request for dispatch input by the user through operation of the cash deposit and payment device and location information relating to the facility where the cash deposit and payment device is installed; and a third display control means that causes the cash deposit and payment device to display information relating to a vehicle to be arranged based on the instruction for dispatch. This embodiment can support the efficient arrangement of vehicles such as taxis.

[0008] An information processing method according to one aspect of the present invention involves one or more computers performing a first display control step of causing a cash deposit and payment device to display a screen for accepting input of a dispatch request, which includes user information relating to a user operating the cash deposit and payment device and information relating to the dispatch requested by the user; a transmission step of transmitting a dispatch instruction based on the dispatch request input by the user through operation of the cash deposit and payment device and location information relating to the facility where the cash deposit and payment device is installed; and a third display control step of causing the cash deposit and payment device to display information relating to a vehicle to be dispatched based on the dispatch instruction. This embodiment can support the efficient arrangement of vehicles such as taxis.

[0009] A program according to one aspect of the present disclosure causes one or more computers to execute a first display control step of causing a cash deposit and payment device to display a screen for accepting input of a dispatch request, which includes user information relating to a user operating the cash deposit and payment device and information relating to the dispatch requested by the user; a transmission step of transmitting a dispatch instruction based on the dispatch request entered by the user through operation of the cash deposit and payment device and location information relating to the facility where the cash deposit and payment device is installed; and a third display control step of causing the cash deposit and payment device to display information relating to a vehicle to be arranged based on the dispatch instruction. This embodiment can support the efficient arrangement of vehicles such as taxis. [Effects of the Invention]

[0010] According to the present invention, it is possible to support the efficient arrangement of vehicles such as taxis. [Brief explanation of the drawing]

[0011] [Figure 1] The configuration of an information processing system relating to one aspect of this disclosure is shown. [Figure 2] The configuration of a cash deposit and payment device according to one aspect of this disclosure is shown. [Figure 3] This shows the hardware configuration of an information processing device relating to one aspect of this disclosure. [Figure 4] This shows the functional configuration of an information processing device according to one aspect of this disclosure. [Figure 5] This shows a screen display by an information processing system relating to one aspect of this disclosure. [Figure 6] This shows a screen display by an information processing system relating to one aspect of this disclosure. [Figure 7] This shows a screen display by an information processing system relating to one aspect of this disclosure. [Figure 8] This shows a screen display by an information processing system relating to one aspect of this disclosure. [Figure 9] This shows a screen display by an information processing system relating to one aspect of this disclosure. [Figure 10] Shows the screen display by the information processing system according to one aspect of the present disclosure. [Figure 11] It is a diagram for explaining the operation of the information processing system according to one aspect of the present disclosure.

Embodiments for Carrying Out the Invention

[0012] Embodiments of the present invention will be described with reference to the accompanying drawings. In each figure, those with the same reference numerals have the same or similar configurations.

[0013] 1. Configuration of the Information Processing System FIG. 1 illustrates the configuration of an information processing system 1 according to one aspect of the present disclosure. The information processing system 1 includes a cash dispenser (ATM: Automatic Teller Machine) 10, an information processing device 30, a vehicle management system 50, and a financial transaction server device 70. Each device and system constituting the information processing system 1 is communicably connected via a communication network N.

[0014] The communication network N is a wired or wireless network. For example, the Internet, LAN (Local Area Network), dedicated line, telephone line, enterprise internal network, mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, combinations thereof, etc. may be mentioned. Each component of the information processing system 1 may be within the same facility or within different facilities.

[0015] (Cash Dispenser) The cash dispenser 10 is a device that can be operated by a user (in the present disclosure, sometimes referred to as a "user") to perform deposit and withdrawal processing. In recent years, it has been widely installed in public spaces such as financial institutions, convenience stores, commercial facilities, stations, airports, etc.

[0016] Figure 2 illustrates the appearance of the cash advance device 10. The cash advance device 10 includes a main display unit 101, a card reader unit 102 that accepts magnetic cards such as cash cards, a bill deposit / withdrawal unit 103 that conducts the entry and exit of bills, an operation unit 104 operated by the user, a code reader unit 105 that reads codes such as barcodes and two-dimensional codes, an optical reader unit 106, a pedestal 107, a sub-display unit 108, a non-contact IC communication unit 109, a camera 110, and a storage unit 111 (not shown).

[0017] The main display unit 101 has, for example, display means such as a liquid crystal display and input means such as a touch panel that accepts input from the user. The display means displays a screen and input keys for guiding the user's operation, and by the user pressing the input keys from above the touch panel, information corresponding to the input keys can be input. Note that the user can input the same information by operating the input means (such as a numeric keypad) of the operation unit 104 instead of the input means of the main display unit 101.

[0018] The optical reader unit 106 is, for example, an image scanner, and can read a photo or character attached to the face of a coupon such as an IC card placed on the pedestal 107 as an image. The pedestal 107 has a surface that is substantially horizontal with respect to the ground, and the optical reader unit 106 can obtain an image of a certain quality without being affected by hand tremors or the like.

[0019] The sub-display unit 108 has, for example, display means such as a liquid crystal display and is installed on the surface of the pedestal 107. The sub-display unit 108 may have only the display means, or may have input means in addition to the display means, similar to the main display unit 101. For example, the sub-display unit 108 may display a screen for guiding the position where an IC card or the like read by the optical reader unit 106 is placed. Thereby, even a user who is not accustomed to the operation of the cash advance device 10 can smoothly perform the operation without getting lost.

[0020] The contactless IC communication unit 109 is, for example, a contactless IC reader / writer and is installed inside the base 107. The contactless IC communication unit 109 can communicate with a contactless IC chip mounted on an IC card or the like, and can read and write information stored on the contactless IC chip. The contactless IC communication unit 109 can communicate with the contactless IC chip when an IC card or the like is placed on the base 107.

[0021] Camera 110 is a camera device capable of capturing video or still images. Camera 110 is installed so as to capture facial images of users operating the cash deposit and payment machine 10.

[0022] The memory unit 111 includes, for example, an authentication information storage means. The authentication information storage means stores an identification code, the user's telephone number, facial information (e.g., a facial image or information on multiple facial feature points), and transaction account information (financial institution code / operating company code, branch code, account number / member number, etc.). Transaction accounts include information on accounts that can be used for transactions via the cash deposit and withdrawal device 10, such as accounts at financial institutions like banks and member numbers for smartphone payments. If multiple transaction accounts are registered for the same user, a different identification code is associated with each transaction account.

[0023] The cash deposit and withdrawal device 10 may be equipped with an authentication means for verifying the user's identity by sending and receiving various information with an authentication server device (not shown) connected via a communication network N. This allows, for example, a user to verify their identity using an identification code for facial recognition transactions and facial information when logging into their trading account's My Page. For example, a different identification code and facial image are registered in the authentication server device for each account at the financial institution where the user conducts transactions. This identification code only needs to be notified to the user in advance. The user operates the cash deposit and withdrawal device 10 to enter the identification code and takes a facial photograph in front of the cash deposit and withdrawal device 10. The cash deposit and withdrawal device 10 then queries the authentication server device based on the entered identification code, reads the facial image linked to the identification code, and compares it with the facial photograph taken by the user in front of the cash deposit and withdrawal device 10. If the device determines that facial recognition has been successful, for example, if a certain number of feature points match, the cash deposit and withdrawal device 10 displays the trading account's My Page (a screen for selecting transaction details as illustrated in Figure 5). This allows users to log in to their account's My Page on the ATM 10 without using a cash card.

[0024] (Information processing device) The information processing device 30 has a functional configuration described later and is a device that performs various processes based on the user's operations on the cash deposit and withdrawal device 10. The information processing device 30 is not particularly limited, but examples include desktop computers, laptop computers, and other dedicated or general-purpose computers. The information processing device 30 may consist of a single computer or multiple computers on a communication network N.

[0025] (Vehicle management system) The vehicle management system 50 is a system that arranges vehicles and manages vehicle arrangements (hereinafter sometimes referred to as "dispatch") based on instructions from users. Any well-known system capable of realizing such functions may be used as the vehicle management system 50, but a typical system configuration includes a dispatch server device 51 and a vehicle device 52.

[0026] (Vehicle dispatch server device) The dispatch server device 51 can be connected to vehicle devices 52 installed in each vehicle and other devices used by those requesting a vehicle via a communication network N. The dispatch server device 51 sends and receives various information with the vehicle devices 52 and other devices to arrange and manage vehicles.

[0027] (Vehicle equipment) The vehicle device 52 is a device installed in each vehicle. The vehicle device 52 acquires the location information of the vehicle, information about the driver of the vehicle, etc., and transmits it to the dispatch server device 51, or displays various information received from the dispatch server device 51.

[0028] (Financial transaction server equipment) The financial transaction server device 70 is a general-purpose computer installed in financial institutions, smartphone payment service providers, etc. Based on information such as transaction instructions and amounts received from the cash deposit and withdrawal device 10, the financial transaction server device 70 executes procedures such as deposits and withdrawals to the relevant account, balance inquiries, transfers, and remittances.

[0029] In this disclosure, the information processing system 1 is described as comprising a cash deposit and payment device 10, an information processing device 30, a vehicle management system 50, and a financial transaction server device 70. However, it is not necessarily limited to this, as long as the efficient arrangement of vehicles such as taxis is supported by the realization of the functions of the information processing device 30, which will be described later. For example, the cash deposit and payment device 10 may also perform the functions of the information processing device 30. The information processing device 30 may also perform the functions of the cash deposit and payment device 10, the vehicle management system 50, and the authentication server device.

[0030] 2. Hardware Configuration Figure 3 illustrates the hardware configuration of the information processing device 30. The information processing device 30 comprises a processor 30a, a storage device 30b, a communication interface 30c, an input device 30d, and an output device 30e.

[0031] Processor 30a includes CPU (Central Processing Unit), GPU (Graphics Processing Unit), etc.

[0032] The storage device 30b is a memory, HDD (Hard Disk Drive), and / or SSD (Solid State Drive), etc. The memory is, for example, RAM (Random Access Memory) and / or ROM (Read Only Memory).

[0033] The communication IF30c is a device that communicates data with other devices via a communication network N, either by wire or wirelessly.

[0034] The input device 30d accepts information input. For example, it may be a keyboard, touch panel, mouse, camera, and / or microphone.

[0035] The output device 30e outputs information. For example, it may be a display, a touch panel, and / or a speaker.

[0036] The hardware configurations of the cash deposit and payment device 10, the financial transaction server device 70, the dispatch server device 51, the vehicle device 52, and the authentication server device can be the same as those of the information processing device 30, so their explanations are omitted.

[0037] 3. Functional Configuration Figure 4 illustrates the functional configuration of the information processing device 30. The information processing device 30 comprises a storage unit 310 and a control unit 320. The control unit 320 may include a display control means 321, an acquisition means 322, a transmission means 323, an output means 324, and a billing means 325. The storage unit 310 can be implemented using a storage device 30b of the information processing device 30. Each configuration of the control unit 320 can be implemented by the processor 30a of the information processing device 30 executing a program stored in the storage device 30b. This program can be stored in a storage medium. The storage medium storing this program may be a non-transitory computer-readable medium. The non-transitory storage medium may be, for example, a USB (Universal Serial Bus) memory or a CD-ROM (Compact Disc Read-Only Memory).

[0038] (Storage part) The storage unit 310 stores various information necessary for the operation of the information processing device 30. For example, it stores user data 311 related to the user. The user data may include the history of vehicle dispatch for each user.

[0039] (Display control means: First display control means) The display control means 321 controls the display of the cash deposit and payment device 10. The display control means 321 may include a first display control means 321a. The first display control means 321a causes the cash deposit and payment device 10 to display a screen for receiving requests from users regarding vehicle dispatch.

[0040] A request for vehicle dispatch may include input indicating a desire for vehicle dispatch, information regarding the desired vehicle dispatch (hereinafter sometimes referred to as "desired vehicle dispatch information"), and information regarding the user making the request (hereinafter sometimes referred to as "user information"). The input information is acquired by the acquisition means 322 described later.

[0041] Figures 5-7 show example screens for receiving requests from users regarding vehicle dispatch. Figure 5 shows an example screen displayed on the cash deposit / payment device 10 where the user selects the transaction details. On screen D500, a message such as "Please select the transaction details" is displayed, along with buttons for "Withdrawal" and "Deposit," and a button d510 for "Request Dispatch." The user can select the "Request Dispatch" button d510 to proceed to enter desired dispatch information and indicate that they wish to request a dispatch, thereby making a request for vehicle dispatch.

[0042] Figure 6 shows an example screen displayed on the cash dispenser 10 for confirming the boarding location. In the system disclosed herein, it is desirable that the facility where the cash dispenser 10 is installed be automatically set as the landmark of the boarding location without requiring user specification. User confirmation of the boarding location is not required, but it may be done so. Screen D600 displays a message such as "Please confirm your boarding location," along with a map d610 related to the boarding location, a landmark d620, and the address d630 of the landmark. The boarding location may be automatically set using the facility where the cash dispenser 10 is installed as the landmark, without requiring user specification. The user confirms the boarding location by selecting the "Confirm" button d640. The information necessary for displaying the map d610 may be stored in the storage unit 310 in advance. Although the map d610 is displayed on screen D600, photos or videos of the landmark facility and its surroundings may be displayed to make it easier for the user to understand the boarding location. Such photos and videos may be stored in the storage unit 310 in advance. Furthermore, at landmark facilities, the route from the location of the cash deposit / payment device 10 being operated by the user to the boarding location outside the landmark facility may be displayed to make it easier for the user to understand the route to the boarding location. Information necessary for displaying such a route may be stored in advance in the storage unit 310. The information included in the screen D600 described above may be displayed in appropriate combinations.

[0043] Figure 7 shows an example of a screen displayed on the cash payment device 10 for entering the desired boarding time. Screen D700 displays buttons d710 for "as soon as possible", d720 for "30 minutes later", d730 for "1 hour later", and d740 for "Enter time".

[0044] (Display control means: Second display control means) The display control means 321 may further include a second display control means 321b. The second display control means 321b causes the cash deposit and payment device 10 to display a screen for accepting applications to use a service that stores and utilizes information related to vehicle dispatch (hereinafter sometimes referred to as the "Simple Action Service"). The vehicle dispatch information used for the Simple Action Service may include vehicle dispatch information previously entered by the user, or may include vehicle dispatch information newly entered by the user.

[0045] In this disclosure, the Simple Action Service is a service that stores information about the user and information about the dispatch of a vehicle, thereby eliminating the need for the user to manually enter their desired dispatch information. For example, on September 1, 2024, a user makes a request for a vehicle dispatch by operating the cash deposit and payment device 10 installed at convenience store A. In making this request, the user enters their facial photograph, telephone number, and desired dispatch information, including convenience store A as the location where they wish to be dispatched, and requests a vehicle dispatch. Once the request is completed, the second display control means 321b displays a screen on the cash deposit and payment device 10 for the user to instruct the cash deposit and payment device 10 to store the desired dispatch information and utilize it for the Simple Action Service (application to use the Simple Action Service). When the user instructs the application to use the service, the information processing device 30 stores the desired dispatch information entered on September 1, 2024, along with the user information, in the storage unit 310. Furthermore, the storage unit 310 may generate and store support information to assist in the startup of the function that transmits dispatch instructions to the vehicle management system 50 using the desired dispatch information and user information, based on the functions provided by the transmission means 323 described later. When a user requests to use the simple action service, such a stored dataset may be generated. The information stored in the memory unit 310 (storage data set) can be used, for example, to construct a system that allows the stored information to be retrieved with simple operations. Such a system may include, for example, a configuration in which selectable objects are displayed on the screen of the cash deposit and payment device 10, and the information stored in the memory unit 310 is retrieved by a selection operation (such as a click) on the object. Alternatively, such a system may include a configuration in which the information stored in the memory unit 310 is retrieved by simple operations (such as clicking a button or voice input) on another device manufactured separately. In such simple operations on other devices manufactured separately, the user may not need to operate the cash deposit and payment device 10.

[0046] Figure 8 shows an example screen for receiving a request to use the Simple Action Service. Such a screen D800 may be displayed after the user has requested a ride via the cash deposit machine 10 installed in convenience store A. In the example of screen D800, a message such as "Would you like to use the Simple Action Service based on this ride information?" is displayed. In addition, information about the pick-up location, including landmark d820 and address d830, is displayed as the current ride information (information about the completed ride request) d810. The user can apply to use the Simple Action Service by selecting the "Apply for Use" button d840 if they wish to continue using this ride information in the future.

[0047] Furthermore, as illustrated in Figure 5, a button d520 for applying to use the Simple Action Service may be displayed on the screen where the transaction details are selected. For example, by selecting the "Service Application" button d520, the user may proceed to input and confirm information regarding the application for using the Simple Action Service.

[0048] (Acquisition method) The acquisition means 322 acquires various information that the user inputs through the operation of the cash deposit and payment device 10. The information to be acquired includes, for example, user information, desired vehicle dispatch information, and information related to the application for use of the simple action service. The information acquired by the acquisition means 322 is used for dispatch instructions transmitted by the transmission means 323, which will be described later.

[0049] In this disclosure, the acquisition of information may include receiving information input, receiving information from other devices via the communication network N, and reading information stored in the storage unit 310.

[0050] User information may include one or more of the following: a photograph of the user's face, a telephone number, and identification information (user ID) that identifies the user. User information may also include temporary user identification information that is temporarily assigned to the user to identify that user. Temporary user identification information may be represented by characters, symbols, etc.

[0051] The requested ride information may include one or more of the following: desired pick-up location information, desired ride time information, desired driver information, and desired destination information. The requested ride information may include at least the desired ride time information.

[0052] The desired boarding location information may include location information of a landmark that serves as a reference point for the boarding location. The desired boarding location information may be stored in the storage unit 310 in association with the cash payment device 10 from which the dispatch request was made, so that it can be automatically retrieved when a dispatch request is made without requiring input from the user. It is desirable that the landmark included in the desired boarding location information is the facility where the cash payment device 10 from which the dispatch request was made is installed, or at least a location related to that facility.

[0053] The desired pick-up location information may be pre-associated with the cash payment device 10 and stored in the storage unit 310. For example, if the cash payment device 10 is installed in convenience store A, when a ride is requested using the cash payment device 10, convenience store A is set as the landmark, and the location information of convenience store A is automatically acquired as the desired pick-up location information. The use of the location information of convenience store A is just one example; the location information of the facility where the cash payment device 10 is installed, or other location information related to the facility, such as easily accessible pick-up locations around the facility, can also be acquired as the desired pick-up location information. As a result, there is no need to use the location information of the cash payment device 10 itself, so a conventional cash payment device 10 that does not have a function to acquire or transmit location information can be used. In addition, this improves security for the user because the user does not have to specify their home address or the like.

[0054] The desired boarding time information may include the time the user wishes to board. For example, if the user selects the "as soon as possible" button d710 as illustrated in Figure 7, the acquisition means 322 acquires the earliest possible time from the current time as the desired boarding time information.

[0055] The desired driver information may include one or more of the following: gender, nationality, languages ​​spoken, and age of the driver the user prefers.

[0056] The desired destination information may be set arbitrarily by the user, or it may be selected by the user based on the location information of the facility where the cash deposit device 10 is installed. For example, when using the location information of the facility where the cash deposit device 10 is installed, the user is presented with a list of destination options along with the estimated amount and time required, based on the distance from the facility where the cash deposit device 10 is installed, and the destination information is entered when the user selects an option. The desired destination information may include one or more of the destination's address and name. The destination may be the point where the user disembarks.

[0057] The information acquired by the acquisition means 322 regarding the application for use of the Simple Action Service includes, for example, information indicating a desire to apply for use of the Simple Action Service, and information regarding the vehicle dispatch to be used for the Simple Action Service. The information regarding the vehicle dispatch to be used for the Simple Action Service may be information regarding a vehicle dispatch for which the user has completed a request, or information regarding a vehicle dispatch newly entered by the user. Referring to Figure 8, for example, when the user selects the "Apply for Use" button d840 displayed on screen D800, the acquisition means 322 acquires information indicating a desire to apply for use of the Simple Action Service.

[0058] In one embodiment, the acquisition means 322 also has the function of acquiring vehicle identification information and driver information. For example, the acquisition means 322 acquires vehicle identification information and driver information transmitted from the vehicle device 52 installed in the vehicle scheduled to be arranged.

[0059] (Transmission means) The transmission means 323 transmits dispatch instructions based on information entered by the user through the operation of the cash deposit and payment device 10. Dispatch instructions may include instructions for selecting available vehicles and requests to fulfill the requests. The destination of the instructions may change depending on the vehicle management system adopted. For example, the transmission means 323 may transmit instructions for selecting available vehicles to the dispatch server device 51, or transmit requests to each vehicle device 52 to fulfill the user's requested dispatch.

[0060] Instructions regarding vehicle dispatch may include user information and desired vehicle dispatch information acquired by the acquisition means 322.

[0061] From a security standpoint, the transmission means 323 may process the user information acquired by the acquisition means 322 before transmitting it, rather than transmitting it as is. For example, the transmission means 323 may assign temporary user identification information, such as characters or symbols, to the user and then transmit the temporary user identification information. In this case, the transmission means 323 may pass the assigned temporary user identification information to the output means 324 (described later) for output, enabling the user to recognize the temporary user identification information assigned to them. Alternatively, the temporary vehicle identification information and the temporary user identification information may be associated using similar characters or symbols, thereby enabling matching without the need to share information that identifies the vehicle and the user. In this manner, users and vehicles can be matched without transmitting the user's phone number, facial photograph, etc., to the driver or the vehicle management system 50. This manner is useful in situations where users or vehicles are hesitant to share their facial photographs, etc., with others.

[0062] (Display control means: Third display control means) The display control means 321 may further include a third display control means 321c. The third display control means 321c causes the cash deposit and payment device 10 to display information regarding vehicles scheduled to be dispatched (hereinafter sometimes referred to as "scheduled vehicle dispatch information").

[0063] The scheduled dispatch information may include one or more of the following: vehicle identification information to identify the vehicle scheduled to be dispatched, driver information regarding the driver of the vehicle scheduled to be dispatched, pick-up location information regarding the place where the pick-up is scheduled, pick-up time information regarding the time of the pick-up, and destination information regarding the destination.

[0064] Vehicle identification information may include one or more of the vehicle's appearance and identification number (including license plate). Vehicle identification information may be displayed based on information transmitted from the dispatch server device 51 or the vehicle device 52. Vehicle identification information may include information that uniquely identifies a vehicle, such as a license plate, or it may include temporary vehicle identification information that is temporarily assigned to a vehicle to identify that vehicle. Temporary vehicle identification information may be represented by letters or symbols. For example, temporary vehicle identification information such as "A001" may be used. This form of using temporary identification information is useful in situations where it is undesirable to share vehicle information with others, such as when a driver responds to a dispatch request using their own car. This form of using temporary identification information is also useful in situations where the vehicle to be dispatched is not yet determined. For example, since the cash deposit and payment device 10 also has functions other than dispatch requests, there may be cases where the user making the dispatch request wants to perform other operations related to the transaction account, or where it is undesirable for one user to continue using it for a long period of time. Also, even if it is clear that it is possible to arrange any of the vehicles, it may take time to decide which vehicle is available. In such cases, using temporary identification information allows users to complete the dispatch request process, perform other operations, or transfer the operation to another person, simply by possessing the distributed temporary identification information.

[0065] Driver information may include one or more of the following: the driver's photograph, name, gender, nationality, languages ​​spoken, age, and telephone number. Driver information may be displayed based on information transmitted from the dispatch server device 51 and the vehicle device 52.

[0066] The boarding location information may include one or more landmarks that serve as markers for the boarding location, and the address of the landmark. The boarding location information may be displayed based on the desired boarding location information. The boarding location information may be stored in the storage unit 310 in association with the cash payment device 10 from which the request for the vehicle dispatch was made.

[0067] The landmarks included in the boarding location information should preferably be the facility where the cash payment device 10 for which the dispatch request was made is installed, or at least a location related to that facility.

[0068] The boarding time information may include one or more of the scheduled boarding time and the estimated travel time from the boarding location to the destination. The boarding time information may be displayed based on information transmitted from the dispatch server device 51 and the vehicle device 52. The calculation of the scheduled boarding time based on the location of the vehicle device 52 of the dispatched vehicle, and the calculation of the estimated travel time from the boarding location to the destination, can be performed using means well known to those skilled in the art.

[0069] Destination information may include the address and / or name of the destination. Destination information may also be based on information entered by the user when making a ride-hailing request.

[0070] Figure 9 shows an example screen displaying scheduled dispatch information. In the example screen D900, the vehicle identification information displays the vehicle's photo d910 and license plate number d920. The driver information displays the driver's phone number d930. The pick-up location information displays the landmark d940 and the landmark's address d950. The pick-up time information displays the scheduled pick-up time d960.

[0071] In a similar manner to the screen example shown in Figure 9 by the third display control means 321c, the scheduled vehicle dispatch information may be output to the cash payment device 10 by the output means 324, which will be described later.

[0072] (Output means) The output means 324 causes the cash payment device 10 to output the scheduled dispatch information. For example, the output means 324 causes the cash payment device 10 to print the scheduled dispatch information on a medium such as paper. Alternatively, the output means 324 may display the scheduled dispatch information on an output device such as a monitor installed in the convenience store where the cash payment device 10 is located. This allows the convenience store staff to check the scheduled dispatch information, making it possible to provide a new system where they can call out to users in the store when their scheduled boarding time approaches.

[0073] In one embodiment, the output means 324 outputs supplementary information regarding the facility where the cash deposit and payment device 10 for which a dispatch request was made is installed, along with the scheduled dispatch information. The supplementary information may include one or more pieces of information such as recommended products and services, and benefits (coupon information, etc.) that can be used at the facility. The supplementary information may be read from a storage device that stores information about the facility, or it may be obtained from another device via a communication network N.

[0074] Figure 10 shows an example of outputting supplementary information along with scheduled vehicle dispatch information. In the output example in Figure 10, landmark-related information d1100, including "seasonal recommended products" and "coupon information," is displayed as supplementary information.

[0075] In the same manner as the output example shown in Figure 10 by the output means 324, the third display control means 321c may cause the cash deposit and payment device 10 to display supplementary information along with the scheduled vehicle dispatch information.

[0076] (Method of billing) The billing method 325 may bill a designated transaction account for the vehicle dispatch fee. For example, it may bill the transaction account corresponding to the My Page on which the user made the vehicle dispatch request.

[0077] 4.Operation Figure 11 is a diagram illustrating the operation of an information processing system according to one aspect of this disclosure. First, the user operates the cash deposit and withdrawal device 10 to verify their identity (step: S10). For example, the user enters an identification code to log in to their My Page for managing their trading account. The user also takes a photograph of their face with the camera of the cash deposit and withdrawal device 10. The cash deposit and withdrawal device 10 then uses an authentication means to compare the facial image referenced based on the identification code with the facial photograph taken by the user with the camera of the cash deposit and withdrawal device 10. If the facial authentication is successful, the user logs in to their My Page for their trading account. If it is unsuccessful, the user takes another photograph, for example. When the user logs in, the information processing device 30 may use an acquisition means 322 to read the user's user information from the storage unit 310.

[0078] Once the user has logged in, the information processing device 30, using the first display control means 321a, causes the cash payment device 10 to display a screen for accepting requests regarding vehicle dispatch (step: S20). The cash payment device 10 displays a screen for accepting requests regarding vehicle dispatch, as illustrated in Figures 5-7.

[0079] Next, the user enters the desired vehicle dispatch information via the operation of the cash deposit and payment device 10 (step S30). The information processing device 30 obtains the entered desired vehicle dispatch information.

[0080] Next, the information processing device 30 transmits instructions regarding vehicle dispatch to the vehicle management system 50 based on the acquired user information and the desired vehicle dispatch information (step: S40).

[0081] In the vehicle management system 50, based on the received dispatch instructions, for example, the dispatch server device 51 extracts available vehicles. Once the vehicle to be dispatched is determined, the dispatch server device 51 transmits the vehicle identification information and driver information of the vehicle to the information processing device 30 (step S60). The dispatch server device 51 also transmits the desired dispatch information to the vehicle's vehicle device 52.

[0082] When the information processing device 30 receives information transmitted from the vehicle management system 50, the third display control means 321c causes the cash payment device 10 to display the scheduled vehicle dispatch information (step: S70). The cash payment device 10 displays a screen including the scheduled vehicle dispatch information as illustrated in Figures 9-10.

[0083] In this case, if the vehicle to be arranged has already been determined, the vehicle identification information included in the scheduled dispatch information may include information that uniquely identifies that vehicle. If the vehicle to be arranged has not yet been determined, the vehicle identification information included in the scheduled dispatch information may include information that is temporarily assigned to the vehicle to be arranged.

[0084] Furthermore, the information processing device 30, via its output means 324, causes the cash payment device 10 to output the scheduled vehicle dispatch information. The cash payment device 10 outputs a sheet of paper with the scheduled vehicle dispatch information printed on it, as illustrated in Figures 9-10 (Step: S80).

[0085] Users can spend their time at the facility where the cash dispenser 10 is installed by taking pictures of the scheduled dispatch information displayed on the cash dispenser 10 or by making notes, while waiting for the vehicle to arrive. Alternatively, users can keep the paper with the scheduled dispatch information printed from the cash dispenser 10 and spend their time performing other operations at the cash dispenser 10 while waiting for the vehicle to arrive.

[0086] When the vehicle arrives, the information processing device 30 may send a notification to the user's smartphone or other information processing device informing them of the vehicle's arrival. For example, the system can notify the user of the vehicle's arrival or approach based on the location information of the vehicle device 52 transmitted from the vehicle management system 50 and the boarding location information. The information (address) for accessing the information processing device to which the notification will be sent can be obtained as user information by the acquisition means 322.

[0087] Once a vehicle arrives, the user can find and board it based on the scheduled dispatch information they have noted down. For example, they can find and board a vehicle based on the license plate number or appearance of the vehicle provided as scheduled dispatch information. Alternatively, for example, they can check if the temporary vehicle identification information provided as scheduled dispatch information matches the temporary vehicle identification information held by the driver of a vehicle that has arrived near a landmark. If there is a match, they can find and board the vehicle arranged for them.

[0088] 5. Effects As described above, this disclosure supports the efficient arrangement of vehicles such as taxis. For example, by setting a pick-up location using a convenience store or other location where a cash deposit device 10 is installed as a landmark, drivers can more easily identify the pick-up location compared to when an arbitrary location such as a residential area is specified, making it easier to pick up the user (passenger). In addition, since users can use the address of a landmark without having to enter their home address, security for the user is improved. Furthermore, when a user requests a ride by specifying an arbitrary location themselves, they may need to consider various factors such as whether there is little traffic or the road is not too narrow to select a location that seems easy to pick up. In contrast, using the address of a landmark eliminates this hassle.

[0089] Furthermore, according to this disclosure, if facial recognition performed while standing in front of the cash deposit and payment device 10 is successful, the user can input the information they wish to request a vehicle and request a vehicle, thus eliminating the hassle of installing and using a dedicated application for requesting a vehicle.

[0090] Furthermore, according to this disclosure, since a ride can be requested using the cash payment device 10, even elderly people who are unfamiliar with operating smartphones can efficiently request a ride. This may also be useful in expanding the user base for ride-hailing services.

[0091] Furthermore, according to this disclosure, since a vehicle can be requested using a cash deposit and payment device 10 which may be installed in commercial facilities, users can expect to stay in the commercial facilities while waiting for a vehicle. In one embodiment, supplementary information related to the commercial facilities can also be output along with the scheduled vehicle dispatch information. This can contribute to increasing sales at commercial facilities and stimulating consumer activity.

[0092] It should be noted that the present invention is not limited to the embodiments described above, and can be implemented in various other forms without departing from the spirit of the invention. For this reason, the above embodiments are merely illustrative in all respects and should not be interpreted restrictively. For example, the order of each processing step described above can be arbitrarily changed or executed in parallel, as long as there is no inconsistency in the processing content. [Explanation of Symbols]

[0093] 1…Information processing system, 10…Cash deposit and payment device, 30…Information processing device, 30a…Processor, 30b…Storage device, 30c…Communication interface, 30d…Input device, 30e…Output device, 50…Vehicle management system, 51…Dispatch server device, 52…Vehicle device, 70…Financial transaction server device

Claims

1. A first display control means causes the cash deposit and payment device to display a screen for receiving requests for vehicle dispatch, which includes user information about the user operating the cash deposit and payment device and information about the vehicle dispatch requested by the user. A transmission means transmits instructions for dispatching a vehicle based on a request for vehicle dispatch entered by the user through operation of the cash payment device and location information relating to the facility where the cash payment device is installed. The cash deposit and payment device includes a third display control means that causes the cash deposit and payment device to display information regarding vehicles to be arranged based on the vehicle dispatch instructions, An information processing device equipped with the following features.

2. Output means for causing the cash deposit and payment device to print and output information regarding the vehicle to be arranged onto paper. The information processing apparatus according to claim 1, further comprising:

3. When the third display control means displays information about the vehicle to be ordered after the vehicle to be ordered has been determined, the information about the vehicle to be ordered includes information that uniquely identifies the vehicle to be ordered. The information processing apparatus according to claim 1.

4. When the third display control means displays information about the vehicle to be ordered before the vehicle to be ordered is determined, the information about the vehicle to be ordered includes information that is temporarily assigned to the vehicle to be ordered. The information processing apparatus according to claim 1.

5. A billing method for charging the user a fee related to the vehicle dispatch to the transaction account associated with the user. The information processing apparatus according to claim 1, further comprising:

6. A second display means causes the cash deposit and payment device to display a screen for receiving an application to use a service that stores and utilizes information related to vehicle dispatch, and which receives input of an instruction to generate a dataset that includes user information, some or all of the information related to the vehicle the user wishes to dispatch, and information that supports the transmission of dispatch instructions based on the user information and the information related to the vehicle. The information processing apparatus according to claim 1, further comprising:

7. One or more computers, A first display control step involves causing the cash deposit and payment device to display a screen that accepts input of a request for dispatch, which includes user information about the user operating the cash deposit and payment device and information about the dispatch requested by the user. A transmission step of transmitting instructions for dispatching a vehicle based on a request for dispatching a vehicle entered by the user through operation of the cash deposit device and location information relating to the facility where the cash deposit device is installed. A third display control step causes the cash deposit device to display information regarding the vehicle to be dispatched based on the dispatch instructions, An information processing method that performs [this action].

8. On one or more computers, A first display control step involves causing the cash deposit and payment device to display a screen that accepts input of a request for dispatch, which includes user information about the user operating the cash deposit and payment device and information about the dispatch requested by the user. A transmission step of transmitting instructions for dispatching a vehicle based on a request for dispatching a vehicle entered by the user through operation of the cash deposit device and location information relating to the facility where the cash deposit device is installed. A third display control step causes the cash deposit device to display information regarding the vehicle to be dispatched based on the dispatch instructions, A program that executes something.

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