Information processing method and information processing system

Abstract

This provides an information processing method that can add new value to the use of mobile devices by improving convenience for passengers and crew members. [Solution] The present invention provides an information processing method in which an information processing terminal installed in a mobile vehicle and used by a passenger of the mobile vehicle outputs information for the passenger to change the route of the mobile vehicle.

Description

Technical Field

[0001] The present disclosure relates to an information processing method, an information processing terminal, and an information processing system.

Background Art

[0002] When a user (passenger) uses a taxi (mobile body), in addition to searching for a taxi without passengers on a public road or the like, the user uses a dispatching app installed on the user terminal possessed by the user to transmit information such as the current location of the user and requests a taxi company to dispatch a vehicle. In recent years, due to the development of the means as described above, it can be said that the convenience of taxis has been further improved.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, heretofore, means for improving the convenience of users (passengers) and crew members have not been deeply studied.

[0005] Therefore, in the present disclosure, in view of the above situation, an information processing method, an information processing terminal, and an information processing system are proposed that can add new added value to the use of a taxi (mobile body) by improving the convenience of users (passengers) and crew members.

Means for Solving the Problems

[0006] According to the present disclosure, there is provided an information processing method including that an information processing terminal installed in a mobile body and used by a passenger of the mobile body outputs information for the passenger to change the route of the mobile body.

[0007] Furthermore, the present disclosure provides an information processing terminal that is installed inside a mobile vehicle for use by passengers of the mobile vehicle and includes an output unit that outputs information for passengers to change the route of the mobile vehicle.

[0008] Furthermore, the present disclosure provides an information processing system including an information processing device and an information processing terminal installed on a mobile device located remotely from the information processing device, wherein the information processing terminal outputs information for passengers of the mobile device to change the route of the mobile device. [Brief explanation of the drawing]

[0009] [Figure 1] This is a system diagram showing the schematic functional configuration of the information processing system 10 according to the first embodiment of this disclosure. [Figure 2] This is an explanatory diagram showing an example of the installation of a rear-seat tablet 30 according to the first embodiment of this disclosure. [Figure 3] This is an explanatory diagram showing an example of the display of the rear seat tablet 30 according to the first embodiment of this disclosure. [Figure 4] This is an explanatory diagram illustrating an example configuration of a driver tablet 40 and a taxi meter 50 according to the first embodiment of this disclosure. [Figure 5] This is an explanatory diagram showing an example of the installation of the camera 60 according to the first embodiment of this disclosure. [Figure 6] This is a block diagram showing an example configuration of a user terminal 20 according to the first embodiment of this disclosure. [Figure 7] This is a block diagram showing an example configuration of the cloud server 80 according to the first embodiment of this disclosure. [Figure 8] This is a sequence diagram (part 1) of an information processing method according to the first embodiment of the present disclosure. [Figure 9] This is a sequence diagram (part 2) of the information processing method according to the first embodiment of the present disclosure. [Figure 10] This is an explanatory diagram illustrating an information processing method according to the first embodiment of this disclosure. [Figure 11] Explanatory diagram (part 1) showing an example of display in the information processing method according to the first embodiment of the present disclosure. [Figure 12] Explanatory diagram (part 2) showing an example of display in the information processing method according to the first embodiment of the present disclosure. [Figure 13] Explanatory diagram (part 3) showing an example of display in the information processing method according to the first embodiment of the present disclosure. [Figure 14] Explanatory diagram (part 4) showing an example of display in the information processing method according to the first embodiment of the present disclosure. [Figure 15] Explanatory diagram (part 5) showing an example of display in the information processing method according to the first embodiment of the present disclosure. [Figure 16] Explanatory diagram showing an example of installation of the camera 60 according to the second embodiment of the present disclosure. [Figure 17] Diagram showing an example of the image information table 842 according to the second embodiment of the present disclosure. [Figure 18] Sequence diagram (part 1) of the information processing method according to the second embodiment of the present disclosure. [Figure 19] Sequence diagram (part 2) of the information processing method according to the second embodiment of the present disclosure. [Figure 20] Explanatory diagram showing an example of display in the information processing method according to the second embodiment of the present disclosure. [Figure 21] Block diagram showing an example of hardware configuration.

Mode for Carrying Out the Invention

[0010] Hereinafter, preferred embodiments of the present disclosure will be described in detail with reference to the accompanying drawings. In the present specification and drawings, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant descriptions are omitted. In the present specification and drawings, a plurality of components having substantially the same or similar functional configurations may be distinguished by attaching different alphabets after the same reference numeral. However, when it is not necessary to particularly distinguish each of a plurality of components having substantially the same or similar functional configurations, only the same reference numeral is attached.

[0011] In each of the following embodiments of the present disclosure, the use in a taxi (vehicle) will be described as an example. However, each of the embodiments of the present disclosure can also be applied to use in ships and aircraft. Further, in the present disclosure, mobile bodies such as these vehicles, ships, and aircraft include autonomous vehicles, unmanned ships, and the like. In the following description, the user means a passenger in a taxi.

[0012] The description will be made in the following order. 1. First Embodiment 1.1 Background 1.2 Configuration of Information Processing System 1.3 Detailed Configuration of User Terminal, Rear Seat Tablet, and Crew Tablet 1.4 Detailed Configuration of Cloud Server 1.5 Information Processing Method 2. Second Embodiment 2.1 Background 2.2 Configuration of Information Processing System 2.3 Detailed Configuration of User Terminal, Rear Seat Tablet, and Crew Tablet 2.4 Detailed Configuration of Cloud Server 2.5 Information Processing Method 3. Summary 4. Example of Hardware Configuration 5. Supplementary Notes

[0013] <<1. First Embodiment>> <1.1 Background> Up until now, improving the convenience of taxi passengers has not been given much consideration. For example, when a passenger boards a taxi, they must inform the driver of their destination and the route to that destination. However, if the passenger's seat in the back is far from the driver's seat, or if there is a partition between the back and driver's seats for infection prevention, it can be difficult to communicate smoothly. Also, because it is difficult to see the front of the vehicle from the back seat, the passenger may not be able to determine their current location and may not be able to communicate the route smoothly. Furthermore, if the passenger wants to make a sudden change of destination or stopover, it is difficult to communicate smoothly unless the driver is familiar with the surrounding geography. In addition, because taxis cannot freely change direction while in motion due to traffic regulations, if the timing of instructions to the driver is poor, the taxi may not be able to travel according to the passenger's instructions.

[0014] Furthermore, as autonomous driving becomes a reality and driverless taxis emerge, it will be crucial for users to properly input their destination and destination change instructions into the vehicle's onboard devices.

[0015] Therefore, in the first embodiment of this disclosure, we propose an information processing system in which the user can check the route to the destination (navigation information) and images of the front of the vehicle, etc., which are visible to the crew, via a tablet or the like installed in the vehicle, and can change the destination or waypoints using the tablet or the like. According to this embodiment, the user can accurately grasp their current location and give instructions, thereby improving convenience for both the user and the crew while riding in the vehicle. The details of this embodiment will be described in order below.

[0016] <1.2 Configuration of the Information Processing System> First, an example of the configuration of the information processing system 10 according to the first embodiment of this disclosure will be described with reference to Figures 1 to 5. Figure 1 is a system diagram showing the schematic functional configuration of the information processing system 10 according to this embodiment, and Figure 2 is an explanatory diagram showing an example of the installation of the rear seat tablet 30 according to this embodiment. Figure 3 is an explanatory diagram showing an example of the display of the rear seat tablet 30 according to this embodiment, and Figure 4 is an explanatory diagram illustrating an example of the configuration of the driver tablet 40 and taxi meter 50 according to this embodiment. Furthermore, Figure 5 is an explanatory diagram showing an example of the installation of the camera 60 according to this embodiment.

[0017] As shown in Figure 1, the information processing system 10 according to this embodiment includes a user terminal (mobile terminal) 20, a rear-seat tablet (information processing terminal) 30, a driver's tablet (driver's terminal) 40, a taxi meter 50, a camera (imaging device) 60, a drive recorder 70, and a cloud server (information processing device) 80. In this embodiment, these devices are connected to each other so as to be able to communicate via a communication network 90. ​​In detail, the user terminal 20, the rear-seat tablet 30, the driver's tablet 40, and the cloud server 80 are connected to the communication network 90 via a base station (not shown) or the like (e.g., a mobile phone base station, a wireless LAN (Local Area Network) access point, etc.). The communication method used in the communication network 90 can be any method, whether wired or wireless (e.g., 5G, WiFi®, Bluetooth®, etc.), but it is desirable to use a communication method that can maintain stable operation. Below, an overview of each device included in the information processing system 10 according to this embodiment will be described.

[0018] (User terminal 20) The user terminal 20 is a terminal used by the user on a daily basis, capable of transmitting user input information to the driver tablet 40 and the cloud server 80, and receiving notifications and images from the driver tablet 40 and the cloud server 80. In this embodiment, the user terminal 20 may have an application distributed by the administrator of the cloud server 80 (for example, a dispatch application) installed, or it may have a browser installed for viewing websites provided by the administrator of the cloud server 80. For example, the user terminal 20 can be a smartphone, tablet, mobile phone, laptop PC (Personal Computer), smartwatch, Head Mounted Display (HMD), or other device. The detailed configuration of the user terminal 20 will be described later.

[0019] (Rear seat tablet 30) The rear-seat tablet 30 is a terminal used by the user inside the vehicle. It can transmit user input information to a cloud server 80, display information for the user to give instructions, and display notifications from the cloud server 80 and images from the camera 60. For example, as shown in Figure 2, the rear-seat tablet 30 can be a tablet or other device installed on the upper back of the passenger seat 702 inside the vehicle. The rear-seat tablet 30 can also display images of the area in front of the vehicle captured by the camera 60 in real time, as shown in Figure 3. The detailed configuration of the rear-seat tablet 30 will be described later.

[0020] Furthermore, in this embodiment, the rear seat tablet 30 is not limited to a tablet type as shown in Figure 2, but may also be, for example, a large monitor installed on the entire surface of the wall (partition) between the driver's seat 700 and the rear seat, or on the inner side of the vehicle.

[0021] (Crew member tablet 40) The crew tablet 40 is a terminal used by the crew (driver) and can transmit input information from the crew to the cloud server 80, etc., and display notifications from the cloud server 80. For example, the crew tablet 40 can be a tablet or other device installed in front of the dashboard, etc. Alternatively, in this embodiment, instead of the crew tablet 40, there may be a projection device that can project onto the windshield. In this case, the input device used by the crew may be a microphone (hereinafter referred to as "microphone") installed inside the vehicle. The detailed configuration of the crew tablet 40 will be described later. In addition, in this embodiment, the crew tablet 40 can also cooperate with a camera 60, a drive recorder 70, a positioning sensor (not shown), an ETC (Electronic Toll Collection) onboard unit (not shown), etc., mounted on the vehicle.

[0022] (Taxi meter 50) The taxi meter 50 is a device that automatically calculates and displays fares and charges based on the distance traveled or the ride time. Furthermore, the taxi meter 50 may transmit information about the vehicle's status (such as "empty" when there are no passengers, or "occupied" when there are passengers) along with location information to a cloud server 80 or the like via the driver's tablet 40. In this embodiment, as shown in Figure 4, the taxi meter 50 may be connected to a payment terminal 52 that processes fare settlement with the user, and may also be connected to the aforementioned driver's tablet 40.

[0023] Furthermore, the payment terminal 52 described above can perform payments such as credit card payments, electronic money payments, and QR code payments. More specifically, the payment terminal 52 may be equipped with a magnetic card reader for reading magnetic cards, an IC card reader for reading contact-type IC cards, a contactless reader / writer for reading and writing to contactless IC cards, a camera capable of reading QR codes, a thermal printer for issuing receipts after payment is completed, and the like.

[0024] (Camera 60) Camera 60, for example, is mounted in the upper center of the front of vehicle 100, as shown in Figure 5, and can acquire an image of the area in front of vehicle 100. More specifically, camera 60 can be configured to include an image sensor (not shown), such as a CMOS (Complementary MOS) image sensor, and a signal processing circuit (not shown) that performs imaging signal processing on the signal photoelectrically converted by the image sensor. Furthermore, camera 60 may further have an optical system mechanism (not shown) consisting of an imaging lens, an aperture mechanism, a zoom lens, and a focus lens, and a drive system mechanism (not shown) that controls the operation of the optical system mechanism. The image sensor collects incident light from the front of vehicle 100 as an optical image, and the signal processing circuit photoelectrically converts the formed optical image on a pixel-by-pixel basis, reads out the signal from each pixel as an imaging signal, and performs image processing to acquire an image of the area in front of vehicle 100. In this embodiment, it is preferable that camera 60 is a high-sensitivity camera so that a clear image can be obtained even at night.

[0025] (Dashcam 70) The drive recorder 70 includes a camera (not shown) that photographs the area around the vehicle 100, a sensor (e.g., an acceleration sensor) (not shown) that detects impacts, a positioning sensor (not shown), and a storage device (not shown). When the vehicle 100 is subjected to a large impact, it can record images of the front of the vehicle 100 for several seconds before and after the impact. In this embodiment, the camera 60 may be a camera for the drive recorder 70.

[0026] (Cloud Server 80) The cloud server 80 is installed in a remote location relative to the vehicle 100. The cloud server 80 can dispatch taxis based on requests from users. Specifically, the cloud server 80 is composed of, for example, a computer. The detailed configuration of the cloud server 80 will be described later.

[0027] In Figure 1, the information processing system 10 according to this embodiment is shown as including one user terminal 20, a rear-seat tablet 30, a driver tablet 40, a taxi meter 50, a camera 60, and a drive recorder 70, but this embodiment is not limited to this. For example, the information processing system 10 according to this embodiment may include multiple user terminals 20, rear-seat tablets 30, driver tablets 40, taxi meters 50, cameras 60, and drive recorders 70.

[0028] <1.3 Detailed Configuration of User Terminals, Rear Seat Tablets, and Crew Tablets> Next, the detailed configuration of the user terminal 20 will be described with reference to Figure 6. Figure 6 is a block diagram showing an example configuration of the user terminal 20 according to this embodiment. In this embodiment, the rear seat tablet 30 and the crew tablet 40 can be described in the same way as the user terminal 20.

[0029] In detail, as shown in Figure 6, the user terminal 20 according to this embodiment mainly comprises a control unit 200, an input unit 210, an output unit 220, a communication unit 230, and a storage unit 240. The following describes each functional unit of the user terminal 20.

[0030] (Control unit 200) The control unit 200 is implemented, for example, by a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), etc., and can control each functional part of the user terminal 20, which will be described later.

[0031] (Input section 210) The input unit 210 can receive data and commands to the user terminal 20. More specifically, the input unit 210 is implemented by a touch panel, keyboard, buttons, microphone, etc. For example, the touch panel can be superimposed on a display which will be described later as the output unit 220. In this implementation and others, in the case of a rear-seat tablet 30, the input unit 210 can function not only with its own built-in touch panel, etc., but also by cooperating with the user terminal 20, allowing the user terminal 20 to function as the input unit 210.

[0032] (Output section 220) The output unit 220 is composed of, for example, a display, speaker, lamp, video output terminal, audio output terminal, etc., and can output various types of information to the user in the form of images, flashing lights, sounds, etc.

[0033] (Communications Section 230) The communication unit 230 can send and receive information (e.g., data and images) to and from an external device (e.g., a cloud server 80). In other words, the communication unit 230 can be described as a communication interface that has the function of sending and receiving data. Specifically, the communication unit 230 is realized by communication devices such as a communication antenna, a transmitting and receiving circuit, and a port.

[0034] (Storage unit 240) The memory unit 240 can store programs, information, etc., for the control unit 200 to execute various processes, as well as information obtained through those processes. The memory unit 240 can be implemented, for example, by a magnetic recording medium such as a hard disk (HD) or a nonvolatile memory such as flash memory.

[0035] The user terminal 20 according to this embodiment is not limited to the configuration example shown in Figure 6, and may further include other functional units. For example, in this embodiment, the user terminal 20 and the crew tablet 40 may include a positioning sensor (not shown). This positioning sensor is a sensor that detects location, and specifically can be a GNSS (Global Navigation Satellite System) receiver or the like. In this case, the positioning sensor can generate sensing data indicating the latitude and longitude of the current location based on signals from GNSS satellites.

[0036] <1.4 Detailed configuration of the cloud server> Next, the configuration of the cloud server 80 according to this embodiment will be described with reference to Figure 7. Figure 7 is a block diagram showing an example configuration of the cloud server 80 according to this embodiment. In detail, as shown in Figure 7, the cloud server 80 mainly comprises a processing unit 800, an input unit 810, an output unit 820, a communication unit 830, and a storage unit 840. The following describes each functional unit of the cloud server 80.

[0037] (Processing Unit 800) The processing unit 800 can control each functional unit of the cloud server 80. This processing unit 800 is implemented by hardware such as a CPU, ROM, and RAM.

[0038] (Input section 810) The input unit 810 can accept data and commands to be input to the cloud server 80. More specifically, the input unit 210 is implemented by a touch panel, keyboard, buttons, microphone, etc.

[0039] (Output section 820) The output unit 820 is composed of, for example, a display, a speaker, etc., and can output various types of information, such as images and sounds, to the administrator of the cloud server 80.

[0040] (Communications Department 830) The communication unit 830 can send and receive information (e.g., information and images) between the user terminal 20, the rear seat tablet 30, and the crew tablet 40. In other words, the communication unit 830 can be described as a communication interface that has the function of sending and receiving data. Specifically, the communication unit 830 is realized by communication devices such as a communication antenna, a transmitting and receiving circuit, and a port.

[0041] (Storage unit 840) The memory unit 840 can store programs, information, etc., for the processing unit 800 to execute various processes, as well as information obtained through those processes. For example, the memory unit 840 stores information and programs for searching for taxi routes. More specifically, the memory unit 840 is implemented by, for example, a magnetic recording medium such as a hard disk, or a non-volatile memory such as flash memory.

[0042] The cloud server 80 according to this embodiment is not limited to the configuration example shown in Figure 7, and may further include other functional units, for example. Furthermore, the cloud server 80 may be composed of multiple information processing devices connected to each other via a communication network 90.

[0043] <1.5 Information Processing Methods> The details of the information processing system 10 and each device included in the information processing system 10 according to this embodiment have been described above. Next, the information processing method according to this embodiment will be described with reference to Figures 8 to 15. Figures 8 and 9 are sequence diagrams of the information processing method according to this embodiment, Figure 10 is an explanatory diagram for explaining the information processing method according to this embodiment, and Figures 11 to 15 are explanatory diagrams showing display examples in the information processing method according to this embodiment.

[0044] As shown in Figure 8, the information processing method according to this embodiment includes several steps from step S101 to step S114. The details of each step included in the information processing method according to this embodiment will be described below. Figure 8 shows an example of information processing according to this embodiment, illustrating the flow of information processing when a user requests a taxi using an application installed on their portable user terminal 20. In this embodiment, however, the request is not limited to using the above application; the user may also find a taxi on the street.

[0045] First, the crew tablet 40 continuously (more specifically, at predetermined intervals) transmits the current location information of the vehicle 100 to the cloud server 80 (step S101).

[0046] Next, the user requests a taxi using an application installed on their mobile user terminal 20. Specifically, the user terminal 20 sends the user's location information, or the location information of the pickup location specified by the user, to the cloud server 80 as a taxi request (step S102).

[0047] The cloud server 80 obtains the user's location information or the location information of the pick-up location specified by the user from the user terminal 20, and generates a dispatch request number as the user's identification information. Furthermore, the cloud server 80 searches for a taxi located near the user or the pick-up location specified by the user, and determines that taxi to be dispatched to the user (dispatch matching) (step S103).

[0048] The cloud server 80 then transmits information regarding the user's dispatch (dispatch request) (user's location information or location information of the pick-up location specified by the user, and the user's dispatch request number, etc.) to the taxi driver's tablet 40 of the selected taxi. Furthermore, if the taxi driver approves the dispatch, the cloud server 80 links the taxi's identification information with the user's dispatch request number, etc., and transmits dispatch information (dispatch information) (taxi's location information and identification information, etc.) to the user terminal 20.

[0049] The user terminal 20 receives dispatch-related information (such as taxi location information and identification information) from the cloud server 80 and displays the information to the user (step S104).

[0050] The driver's tablet 40 receives information from the cloud server 80 regarding the user's dispatch (request information) (user's location information or location information of the pick-up location specified by the user, user's dispatch request number, identification information of the user terminal 20, etc.) and route information, and displays this information (step S105). Furthermore, the driver drives the vehicle 100 to the user's location or the pick-up location specified by the user, according to the information displayed on the driver's tablet 40.

[0051] Next, when vehicle 100 arrives, the user boards the taxi. The driver then switches the taxi meter 50 to the "onboard" mode. The user then tells the driver their destination, and the driver enters the destination information into the driver's tablet 40. The driver's tablet 40 then sends the entered destination information to the cloud server 80 and requests a route search to the destination (step S106). If the user requests a ride using the ride-hailing app and enters destination information at the time of the request, the cloud server 80 can obtain the destination information at the time of the ride request.

[0052] Furthermore, in this embodiment, when a user boards the vehicle, the rear seat tablet 30 may display a one-dimensional code (e.g., a barcode) or a two-dimensional code (e.g., a QR code (registered trademark), etc.) 350, as shown in Figure 10. In this case, the user has the user terminal 20 read the one-dimensional code or two-dimensional code 350. The user terminal 20 then accesses a website managed by the taxi company, etc., according to the information contained in these codes. By doing so, it becomes possible to obtain identification information for identifying the user terminal 20 via the cloud server 80, thereby linking (coordinating) the user terminal 20 and the rear seat tablet 30, and allowing the user terminal 20 to function as the input unit 210 of the rear seat tablet 30. In this embodiment, if the user requests a taxi using a dispatch app installed on the user terminal 20, the user terminal 20 and the rear seat tablet 30 are already linked in the cloud server 80, so the above procedure does not need to be performed.

[0053] The cloud server 80 determines the optimal route to the destination based on the acquired destination information and transmits the determined route information to the rear seat tablet 30 and the crew tablet 40 (step S107).

[0054] The crew tablet 40 displays the route to the destination to the crew and outputs instructions such as the direction of travel (turn right, etc.) to the crew via voice (step S108).

[0055] The rear seat tablet 30 displays the route to the destination to the user (step S109).

[0056] Furthermore, the rear-seat tablet 30 displays the image of the area in front of the vehicle 100, captured by the camera 60, to the user in real time (step S110).

[0057] Previously, the route to the destination was only displayed on the driver's tablet 40, and could only be seen by the driver. However, in this embodiment, the route to the destination is displayed on the rear-seat tablet 30, allowing the user to also see it. More specifically, in this embodiment, as shown in Figure 11, the rear-seat tablet 30 displays the same route as the one the driver sees, for example, on the right side of the display. Furthermore, in this embodiment, as shown in Figure 11, the rear-seat tablet 30 superimposes an arrow indicating the direction the vehicle 100 is about to move (turn right or left, go straight, etc.) on top of the image from the camera 60 displayed in the center of the display. In this way, in this embodiment, the user can immediately and easily grasp the direction the vehicle 100 is going while also understanding its current position.

[0058] Further details regarding the information processing method for the display on the rear-seat tablet 30 will be described later.

[0059] At this point, the user decides they want to take a different route than the one already decided and enters information about the route change into the rear seat tablet 30. Furthermore, the rear seat tablet 30 sends the entered information (for example, information about the changed destination) to the cloud server 80 and requests a route search again (step S111).

[0060] The cloud server 80 re-determines the route to the destination based on the acquired information and transmits the re-determined route information (route information) to the rear seat tablet 30 and the crew tablet 40 (step S112).

[0061] The crew tablet 40 displays new routes to the crew and outputs voice instructions to the crew regarding the direction of travel (e.g., turn right) (step S113).

[0062] The rear seat tablet 30 displays the new route to the user (step S114).

[0063] Next, with reference to Figure 9, the information processing method for the display on the rear seat tablet 30 in this embodiment will be described. As shown in Figure 9, this information processing method includes several steps from step S201 to step S204. The details of each step included in the information processing method according to this embodiment will be described below.

[0064] The driver tablet 40 calculates the arrival time of the next intersection that the vehicle 100 will reach, based on the route obtained from the cloud server 80 and the vehicle's speed. Furthermore, based on the calculated arrival time, the driver tablet 40 calculates the time at which it can accept instructions to turn at the next intersection (acceptable time) (allowable time until route change) (step S201). For example, the driver tablet 40 can calculate the acceptable time by subtracting a predetermined time determined according to the vehicle's speed (movement speed) from the arrival time. Furthermore, the driver tablet 40 transmits the acceptable time information (output information) along with information on the direction in which the vehicle can proceed at the next intersection to the rear seat tablet 30. Although this description assumes that the calculation is performed by the driver tablet 40, this embodiment is not limited to this, and the calculation may also be performed by the cloud server 80.

[0065] The rear seat tablet 30 displays information (travel route) received from the crew tablet 40, along with the possible directions to proceed at the next intersection (allowable route changes) and information on available reception times (step S202).

[0066] Specifically, as shown in Figure 11, the rear seat tablet 30 displays, for example, buttons 330 indicating the possible directions to proceed at the next intersection below the image from the camera 60. More specifically, in the example shown in Figure 11, the display assumes that both left turns and straight-ahead turns are possible, with the left-turn and straight-ahead buttons 330 being operable, and the right-turn button 330 being inoperable. In this embodiment, for example, if the user presses the straight-ahead button 330, the driver's tablet 40 will output a voice message saying, "Please go straight at the next intersection." Thus, in this embodiment, only instructions that can be selected considering traffic regulations are operable, allowing the user to give instructions in accordance with traffic rules.

[0067] Furthermore, as shown in Figure 11, the rear seat tablet 30 displays below the button 330 the time remaining until instructions are given, i.e., the grace period until instructions are given. In this embodiment, once the grace period has elapsed, all buttons 330 become inoperable, and then the button 330 for instructions at the next intersection is displayed. Thus, in this embodiment, the operation buttons 330 corresponding to the selectable instructions, taking traffic regulations into consideration, become operable only within the grace period during which instructions can be received. Therefore, in this embodiment, the user can give instructions at an appropriate time in accordance with traffic regulations.

[0068] Thus, in this embodiment, if a user wants to proceed in a different direction than the already determined route, they can communicate instructions to the crew in real time by operating the button 330 displayed on the rear seat tablet 30 (step S203). Furthermore, the rear seat tablet 30 sends the user's instructions (changes) to the cloud server 80 and requests a route search again.

[0069] Furthermore, the cloud server 80 re-determines the route to the destination based on the user's changes obtained, and transmits the information of the re-determined route to the rear seat tablet 30 and the crew tablet 40 (step S204).

[0070] In this embodiment, as shown in Figure 11, the rear seat tablet 30 can display various buttons for giving various instructions to the crew. For example, as shown in Figure 11, the rear seat tablet 30 can display a button 340 that the user presses when they want the vehicle to drive at the legal speed limit. For example, when the user operates the button 340, the crew tablet 40 will output a voice message saying, "Please drive at the legal speed limit."

[0071] Furthermore, as shown in Figure 11, the rear seat tablet 30 can display a button 360 that the user can press when they want the vehicle to drive slowly. For example, if the user presses the button 360, the driver's tablet 40 will output a voice message saying, "Please drive slowly."

[0072] Furthermore, as shown in Figure 11, the rear seat tablet 30 can display a button 370 that the user can press when they want the vehicle to stop immediately. For example, if the user presses the button 370, the driver's tablet 40 will output a voice message saying, "Please stop around here."

[0073] Furthermore, in this embodiment, the user can not only change the direction in which the vehicle 100 is traveling, but also change the destination, intermediate stops, etc.

[0074] For example, as shown in Figure 11, the user can change their destination by operating the destination change button 310 displayed on the rear seat tablet 30. Specifically, by operating the button 310, the user will see a route displayed on the user terminal 20, which is already linked to the rear seat tablet 30, as shown in Figure 12.

[0075] Next, as shown in Figure 13, when the user touches the location corresponding to the new destination on the route display shown on the user terminal 20, window 260 is displayed on the user terminal 20. Furthermore, the user can reset the destination and waypoints by operating the buttons in window 260.

[0076] Furthermore, in this embodiment, as shown in Figure 14, after the destination is set, a detailed map of the area around the destination may be displayed on the rear seat tablet 30. In addition, the user may specify the drop-off point more precisely by shifting the mark 380 on the detailed map of the area around the destination. Also, on the detailed map of the area around the destination, points where there is space to drop off in advance, or points where there is space to drop off even if using a wheelchair, may be displayed by marks 390 and 390a. In such a case, the user can set the drop-off point by selecting one mark 309 from multiple marks 390.

[0077] Furthermore, in this embodiment, as shown in Figure 15, if instructed by the user, or if the vehicle 100 travels straight for a predetermined time or longer, the rear seat tablet 30 may display an advertisement instead of the image of the front of the vehicle 100 captured by the camera 60. In this case, for example, an advertisement for a facility near the destination may be displayed. In addition, if the road is congested, the rear seat tablet 30 may display a message recommending to the user that they change the direction of travel, change the destination and waypoints, or add waypoints.

[0078] As described above, in this embodiment, by displaying an image of the front of the vehicle 100 and the route to the user, the user can accurately grasp their current location and give instructions. Therefore, according to this embodiment, the convenience of the user and the crew while riding is improved. Furthermore, in this embodiment, the operation buttons 330 corresponding to instructions that can be selected considering traffic regulations become operable within the time when instructions can be received, so the user can give instructions at an appropriate timing in accordance with traffic rules.

[0079] <<2. Second Embodiment>> <2.1 Background> In taxis, there are times when payment cannot be made due to reasons such as the credit card registered by the user in the app not being usable. In such cases, the driver will ask the user to pay using other payment methods such as electronic money, QR code payment, or cash, but the user may not comply if they do not have cash on hand. If the user does not have cash, the taxi company will ask for the user's contact information and contact them later to arrange for payment via bank transfer or other means. However, collecting payments at a later date is a significant burden for the taxi company. Furthermore, even after making contact in this way, there are cases where the user fails to pay.

[0080] Furthermore, even if one wanted to report the incident to the police, it would be difficult because the user's identity is unknown. Moreover, investigating the user's identity would incur costs exceeding the initial fee.

[0081] Therefore, one possible solution is to install a dashcam to film and record the interior of the vehicle, and to continuously record to deter fraud. However, since the retention period for in-vehicle image data is short, only two or three days, while it can be deterrent, it is currently difficult to use it sufficiently to apprehend users. Specifically, even if credit card payment is successful upon exiting the vehicle, if the credit card in question is stolen, the fare may not be collected. Furthermore, it may not become apparent that the credit card is stolen until some time has passed since the passenger exits the vehicle. By the time it is revealed that the credit card is stolen, the in-vehicle image data has been lost, leaving no crucial evidence.

[0082] Therefore, in the second embodiment of this disclosure, in view of the above circumstances, we propose an information processing system that can reliably acquire user information and collect fares using user images, while also preventing fraud. According to this embodiment, convenience for drivers and taxi companies will be improved. The details of this embodiment will be described in order below.

[0083] <2.2 Configuration of the Information Processing System> First, an example of the configuration of the information processing system 10 according to the second embodiment of this disclosure will be described. The information processing system 10 according to this embodiment includes, similar to the first embodiment, a user terminal 20, a rear-seat tablet (passenger display terminal) 30, a driver tablet (driver display terminal) 40, a taxi meter 50, a camera 60, a drive recorder 70, and a cloud server (information processing device) 80.

[0084] In this embodiment, the camera 60 is a camera that images the interior of the vehicle. For example, as shown in Figure 16, an explanatory diagram illustrating an example of the installation of the camera 60 according to this embodiment, it may be a camera built into the rear seat tablet 30 that images the rear seat 704. Since each device included in the information processing system 10 according to this embodiment is the same as in the first embodiment, a description of each device will be omitted here.

[0085] <2.3 Detailed Configuration of User Terminals, Rear Seat Tablets, and Crew Tablets> Next, the detailed configurations of the user terminal 20, rear seat tablet 30, and crew tablet 40 according to this embodiment will be described. However, since these devices are the same as those in the first embodiment, the detailed configurations of each device will be omitted here.

[0086] <2.4 Detailed configuration of the cloud server> Next, the configuration of the cloud server 80 according to this embodiment will be described. However, since the cloud server 80 is the same as that of the first embodiment, a detailed description of the cloud server 80's configuration will be omitted here.

[0087] In this embodiment, the storage unit 840 of the cloud server 80 can store an example of the image information table 842 according to this embodiment, as shown in Figure 17.

[0088] In detail, as shown in Figure 17, the image information table 842 stores information such as the vehicle number (radio number) of the taxi used by the user, identification information of the rear seat tablet 30 and driver tablet 40 installed in the taxi, date and time of boarding, boarding location, date and time of alighting, alighting location, fare, payment status (payment method), identification number of the captured data, and the user's contact information. Furthermore, the storage unit 840 stores the user's image, which is linked to the aforementioned identification number of the captured data.

[0089] <2.5 Information Processing Methods> Next, the information processing method according to this embodiment will be described with reference to Figures 18 to 20. Figures 18 and 19 are sequence diagrams of the information processing method according to this embodiment, and Figure 20 is an explanatory diagram showing an example of the display in the information processing method according to this embodiment.

[0090] (If payment is successful) First, we will explain the information processing method when in-vehicle payment is successful. As shown in Figure 18, this information processing method includes multiple steps from step S301 to step S308. The details of each step included in the information processing method according to this embodiment will be explained below.

[0091] When the taxi arrives at the destination and the user wishes to pay using a credit card previously registered in the ride-hailing app (online payment), the driver operates the taxi meter 50 to switch to payment mode (step S301). The taxi meter 50 sends a message to the camera 60 built into the rear seat tablet 30 to take a picture.

[0092] The camera 60 built into the rear seat tablet 30 starts taking pictures of the user in the rear seat 704 (step S302). In this embodiment, the crew member may confirm the user's consent before sending a shooting instruction to the camera 60 built into the rear seat tablet 30. In this embodiment, the rear seat tablet 30 may perform real-time analysis of the image captured by the camera 60 and perform processing such as masking images other than the face of the user making the payment, for example, the faces of other passengers. By doing so, only the necessary images are acquired, thus protecting the privacy of the user and other passengers.

[0093] The taxi meter 50 displays the determined fare to the user, and the user makes the payment using the dispatch app installed on the user terminal 20 (step S303). If the payment fails, the driver asks the user to switch to an in-person payment method such as credit card payment, electronic money payment, QR code payment, or cash payment. Furthermore, if the in-person payment described above also fails, the process moves to the information processing method described later.

[0094] If the payment is successful, the driver changes the taxi meter 50 to vacant mode (step S304). The taxi meter 50 sends an instruction to the camera 60 built into the rear seat tablet 30 to stop recording.

[0095] The camera 60 built into the rear seat tablet 30 stops taking pictures of the user in the rear seat 704 (step S305).

[0096] The camera 60 built into the rear-seat tablet 30 transmits the captured image to the cloud server 80 (step S306). At the same time, the rear-seat tablet 30 also transmits to the cloud server 80 information such as the vehicle number (radio number) of the taxi used by the user, identification information of the rear-seat tablet 30 and the driver's tablet 40 installed in the taxi, the date and time of boarding, the boarding location, the date and time of alighting, the alighting location, the fare, and the payment status (payment method).

[0097] The cloud server 80 stores the received images (step S307). The cloud server 80 generates an identification number for the captured data and stores the user's images and various other information acquired simultaneously, linking them to the identification number for the captured data.

[0098] Then, for example, if no reports of fraudulent use of a credit card registered by the user have been received for about two months, the information and image data stored in step S307 are deleted (step S308). In this embodiment, the timing of the deletion can be adjusted as appropriate.

[0099] Thus, in this embodiment, the user's image is deleted only when there is no fraudulent use of the credit card, while the image remains as evidence when fraudulent use occurs, thus preventing fraudulent activity.

[0100] (In case of payment failure) Next, we will explain the information processing method in the event that the above-mentioned face-to-face payment fails. This information processing method includes several steps from step S401 to step S411, as shown in Figure 19. The details of each step included in the information processing method according to this embodiment will be explained below.

[0101] First, an error (failure) occurs with online payment, the user refuses to use another payment method, or an error occurs even with in-person payment, resulting in a situation where payment cannot be collected (Step S401). Therefore, the driver operates the "Emergency Payment Response" button (not shown) displayed on the taxi meter 50 to switch to emergency response mode (Step S402). The taxi meter 50 then sends a shooting instruction to the camera 60 built into the rear seat tablet 30.

[0102] The camera 60 built into the rear seat tablet 30 starts taking pictures of the user in the rear seat 704 (step S403). In this embodiment, if the user could not be photographed because the user's consent was not obtained during the online payment process described earlier, the camera 60 starts taking pictures at that time.

[0103] The rear seat tablet 30 displays a phone number input screen as shown in Figure 20 (step S404).

[0104] When the user enters their phone number (identification information) into the rear seat tablet 30, the rear seat tablet 30 sends a short message (notification) containing an authentication URL (Uniform Resource Locator) to the user terminal 20 (step S405).

[0105] The user terminal 20 receives a short message, and the user authenticates that it is the user's device by clicking the URL contained in the short message (predetermined process) (step S406). The user terminal 20 transmits information to the driver tablet 40 and the taxi meter 50 indicating that authentication is complete.

[0106] Next, the driver confirms that "Personal information acquisition complete" is displayed on the driver's tablet 40, opens the door on the rear seat 704 side, and the user can exit the vehicle. In this embodiment, the user can only exit the vehicle after their contact information (personal information) has been acquired, thus enabling the driver and taxi company to acquire user information more reliably.

[0107] Furthermore, once the driver confirms that the user has disembarked, the driver changes the taxi meter 50 to vacant mode (step S407). The taxi meter 50 sends an instruction to the camera 60 built into the rear seat tablet 30 to stop recording.

[0108] The camera 60 built into the rear seat tablet 30 stops taking pictures of the user in the rear seat 704 (step S408).

[0109] The camera 60 built into the rear-seat tablet 30 transmits the captured image to the cloud server 80 (step S409). At the same time, the rear-seat tablet 30 also transmits to the cloud server 80 information such as the vehicle number (radio number) of the taxi used by the user, identification information of the rear-seat tablet 30 and the driver's tablet 40 installed in the taxi, the date and time of boarding, the boarding location, the date and time of alighting, the alighting location, the fare, and the payment status (payment method).

[0110] The cloud server 80 stores the received images. The cloud server 80 generates an identification number for the captured data and stores the user's images and various information acquired simultaneously, linking them to the identification number for the captured data. Then, the cloud server 80 sends a short message to the user terminal 20 containing the bank account number for the transfer and the transfer amount (step S410).

[0111] User terminal 20 receives a short message containing the recipient bank account number and the transfer amount (step S411).

[0112] Furthermore, although not shown in Figure 19, if the user completes the transfer (prescribed process) according to the instructions in the short message at a later date, the cloud server 80 sends a short message to the user terminal 20 containing the URL to obtain the electronic receipt, and deletes the image data, etc.

[0113] As described above, in this embodiment, if a user fails to make a payment, the user's image and contact information are obtained as evidence, making it easy to report the case to the police. Therefore, this embodiment prevents users from defaulting on their payments. As a result, this embodiment improves convenience for drivers and taxi companies.

[0114] <<3. Summary>> As described above, according to the embodiments of this disclosure, new added value can be added to taxi use by improving convenience for users and drivers.

[0115] <<4. Example Hardware Configuration>> Figure 21 is a block diagram showing an example of the hardware configuration. The following explanation will use the cloud server 80 as an example. Similar explanations are possible for the user terminal 20, rear-seat tablet 30, and crew tablet 40. Various processes performed by the cloud server 80 are realized through the collaboration of software and the hardware described below.

[0116] As shown in Figure 21, the cloud server 80 has a CPU (Central Processing Unit) 901, ROM (Read Only Memory) 902, RAM (Random Access Memory) 903, and a host bus 904a. The cloud server 80 also has a bridge 904, an external bus 904b, an interface 905, an input device 906, an output device 907, a storage device 908, a drive 909, a connection port 911, and a communication device 913. The cloud server 80 may have a processing circuit such as a DSP (Digital Signal Processor) or an ASIC (Application Specific Integrated Circuit) instead of, or in conjunction with, the CPU 901.

[0117] The CPU 901 functions as an arithmetic processing unit and control unit, controlling all operations within the cloud server 80 according to various programs. The CPU 901 may also be a microprocessor. The ROM 902 stores programs and arithmetic parameters used by the CPU 901. The RAM 903 temporarily stores programs used in the execution of the CPU 901 and parameters that change as needed during its execution. The CPU 901 can, for example, embody the processing unit 800 of the cloud server 80.

[0118] The CPU 901, ROM 902, and RAM 903 are interconnected by a host bus 904a, which includes the CPU bus, etc. The host bus 904a is connected to an external bus 904b, such as a PCI (Peripheral Component Interconnect / Interface) bus, via a bridge 904. Note that the host bus 904a, bridge 904, and external bus 904b do not necessarily need to have separate configurations from each other and may be implemented in a single configuration (e.g., one bus).

[0119] The input device 906 is implemented by a device into which information is input by the user, such as a mouse, keyboard, touch panel, button, microphone, switch, and lever. Alternatively, the input device 906 may be a remote control device utilizing infrared or other radio waves, or an externally connected device such as a mobile phone or PDA (Personal Digital Assistant) that supports operation of the cloud server 80. Furthermore, the input device 906 may include, for example, an input control circuit that generates an input signal based on the information input by the user using the above-mentioned input means and outputs it to the CPU 901. By operating this input device 906, the user can input various data to the cloud server 80 or instruct it to perform processing operations.

[0120] The output device 907 is formed of a device capable of visually or audibly notifying the implementer of the acquired information. Examples of such devices include display devices such as CRT (Cathode Ray Tube) displays, liquid crystal displays, plasma displays, EL (Electro Luminescent) displays, and lamps, as well as sound output devices such as speakers and headphones, and printers.

[0121] The storage device 908 is a device for storing data. The storage device 908 can be implemented by, for example, a magnetic storage device such as an HDD (Hard Disk Drive), a semiconductor storage device, an optical storage device, or a magneto-optical storage device. The storage device 908 may also include a storage medium, a recording device for recording data on the storage medium, a reading device for reading data from the storage medium, and a deletion device for deleting data recorded on the storage medium. This storage device 908 stores programs executed by the CPU 901, various data, and various data acquired from external sources. The storage device 908 can, for example, embody the storage unit 840 of a cloud server 80.

[0122] Drive 909 is a reader / writer for storage media, and is either built into or external to the cloud server 80. Drive 909 reads information recorded on removable storage media such as magnetic disks, optical disks, magneto-optical disks, or semiconductor memory, and outputs it to RAM 903. Drive 909 can also write information to removable storage media.

[0123] Connection port 911 is an interface for connecting to external devices, and is a connection port for external devices that can transmit data via, for example, USB (Universal Serial Bus).

[0124] The communication device 913 is, for example, a communication interface formed by a communication device for connecting to the network 920. The communication device 913 is, for example, a communication card for wired or wireless LAN (Local Area Network), LTE (Long Term Evolution), Bluetooth (registered trademark), or WUSB (Wireless USB). Alternatively, the communication device 913 may be a router for optical communication, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various types of communication. This communication device 913 can, for example, send and receive signals with the Internet or other communication devices in accordance with a predetermined protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol). The communication device 913 can, for example, embody the communication unit 830 of a cloud server 80.

[0125] Network 920 is a wired or wireless transmission path for information transmitted from devices connected to Network 920. For example, Network 920 may include public networks such as the Internet, telephone networks, and satellite communication networks, as well as various LANs (Local Area Networks) and WANs (Wide Area Networks), including Ethernet®. Network 920 may also include dedicated network lines such as IP-VPN (Internet Protocol-Virtual Private Network).

[0126] The above describes an example of a hardware configuration that can realize the functions of the cloud server 80. Each of the above components may be implemented using general-purpose parts, or it may be implemented using hardware specialized for the function of each component. Therefore, it is possible to change the hardware configuration used as appropriate depending on the technological level at the time of implementation of this disclosure.

[0127] <<5. Supplement>> The embodiments of the disclosure described above may include, for example, an information processing method executed by an information processing device or information processing system as described above, a program for making the information processing device function, and a non-temporary tangible medium on which the program is recorded. Furthermore, the program may be distributed via communication lines such as the Internet (including wireless communication).

[0128] Furthermore, each step in the information processing method of the embodiments of this disclosure described above does not necessarily have to be processed in the order described. For example, each step may be processed in a different order as appropriate. Also, each step may be processed partially in parallel or individually instead of chronologically. Moreover, the processing of each step does not necessarily have to be carried out in the manner described, and may be processed by other functional units in other ways, for example.

[0129] Of the processes described in each of the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically by known methods. In addition, the processing procedures, specific names, and information including various data and parameters shown in the above documents and drawings can be changed at will unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown.

[0130] Furthermore, the components of each illustrated device are functionally conceptual and do not necessarily need to be physically configured as shown. In other words, the specific forms of distribution and integration of each device are not limited to those shown, and all or part of them can be functionally or physically distributed and integrated in any unit according to various loads and usage conditions.

[0131] While preferred embodiments of the present disclosure have been described in detail above with reference to the attached drawings, the technical scope of the present disclosure is not limited to such examples. It is clear to any person with ordinary skill in the art of the present disclosure that various modifications or alterations may be conceived within the scope of the technical idea set forth in the claims, and these will naturally also fall within the technical scope of the present disclosure.

[0132] Furthermore, the effects described herein are merely descriptive or illustrative and not limiting. In other words, the technology relating to this disclosure may produce other effects that will be apparent to those skilled in the art from the description herein, in addition to or in lieu of the effects described herein.

[0133] Furthermore, this technology can also be configured as follows. (1) An information processing method comprising an information processing terminal installed in a mobile vehicle and used by a passenger of the mobile vehicle, which outputs information for the passenger to change the route of the mobile vehicle. (2) The aforementioned information processing terminal, The permissible route changes for the aforementioned mobile vehicle and the permissible time until the route change are determined. The determined route change details and the allowable time are output to the passenger. The information processing method described in (1) above, including the above. (3) The information processing terminal determines the permissible route change content and the permissible time based on the moving speed of the moving object and the predetermined moving route of the moving object. The information processing method described in (2) above, including the above. (4) The information processing terminal enables the operation of buttons corresponding to the permissible route changes within the permissible time, thereby outputting the determined route change and the permissible time to the passenger. The information processing method described in (2) or (3) above, including the above. (5) The aforementioned information processing terminal, Within the permitted time, the route change selected by the passenger from the permitted route change options is obtained. The acquired route change information is output to the crew terminal of the aforementioned mobile vehicle. An information processing method described in any one of (2) to (4) above, including the above. (6) The aforementioned information processing terminal, To the passengers, an image of the front of the moving object is displayed. The direction in which the moving object is moving is superimposed on the image. An information processing method described in any one of the above (1) to (5), including the above. (7) The information processing method according to any one of (1) to (6) above, wherein the information processing terminal cooperates with the passenger's mobile terminal to receive input from the mobile terminal. (8) The aforementioned information processing terminal, Display a one-dimensional code or a two-dimensional code. By acquiring information from the mobile terminal that has read the one-dimensional code or the two-dimensional code, the system will cooperate with the mobile terminal. The information processing method described in (7) above, including the above. (9) The aforementioned information processing terminal, Using its built-in imaging device, it acquires an image of the passenger, The information processing device transmits the acquired image of the passenger. This includes, The information processing device deletes the passenger's image when the passenger's payment is confirmed. The information processing method described in (1) above. (10) The aforementioned information processing terminal, The identification information of the passenger's mobile device is obtained, Based on the acquired identification information, a notification is sent to the mobile terminal. The mobile terminal acquires information indicating that a predetermined process has been performed based on the notification. The information processing method described in (9) above, including the above. (11) The information processing method described in any one of (1) to (10) above, wherein the moving object is one of a vehicle, a ship, or an aircraft. (12) Installed inside the mobile vehicle for use by passengers, The system includes an output unit that outputs information for the passenger to change the route of the moving vehicle. Information processing terminal. (13) An information processing system including an information processing device and an information processing terminal installed on a mobile device located remotely from the information processing device, The information processing terminal outputs information for passengers of the mobile vehicle to change the route of the mobile vehicle. Information processing system. (14) The system further includes an imaging device for acquiring images of the passengers, The aforementioned information processing device is The image of the passenger is acquired from the aforementioned imaging device. If the passenger's payment is confirmed, the passenger's image will be deleted. The information processing system described in (13) above. (15) The imaging device is an information processing system as described in (14) above, which is built into the information processing terminal. (16) The aforementioned information processing terminal, The identification information of the passenger's mobile device is obtained, Based on the acquired identification information, a notification is sent to the mobile terminal. The mobile terminal acquires information indicating that a predetermined process has been performed based on the notification. The information processing system described in (14) or (15) above. (17) The aforementioned information processing device is From the aforementioned mobile terminal, the request for the arrangement of the mobile body and the location information of the passenger are obtained. Based on the passenger's location information, select the vehicle to be dispatched to the passenger. The identification information of the selected mobile body is linked to the identification information of the passenger. The information processing system described in (16) above. [Explanation of Symbols]

[0134] 10 Information Processing Systems 20 User Terminals 30 Rear seat tablet 40 Crew Tablets 50 Taxi meter 52 Payment terminals 60 Cameras 70 Dashcam 80 Cloud Servers 90 Communication Networks 100 vehicles 200 Control Unit 210, 810 Input section 220, 820 output section 230, 830 Communications Department 240, 840 storage section 260 windows 309 Mark Buttons 310, 330, 340, 360, and 370 350 QR codes 380, 390, 390a mark 700 Driver's seat 702 Passenger seat 704 Rear Seats 800 Processing Unit 842 Image Information Table

Claims

1. An information processing method comprising an information processing terminal installed in a mobile vehicle and used by a passenger of the mobile vehicle, which outputs information for the passenger to change the route of the mobile vehicle.

2. The aforementioned information processing terminal, The permissible route changes for the aforementioned mobile vehicle and the permissible time until the route change are determined. The determined route change details and the allowable time are output to the passenger. The information processing method according to claim 1, including the following:

3. The information processing terminal determines the permissible route change content and the permissible time based on the moving speed of the moving object and the predetermined moving route of the moving object. The information processing method according to claim 2, including the following:

4. The information processing terminal enables the operation of buttons corresponding to the permissible route changes within the permissible time, thereby outputting the determined route change and the permissible time to the passenger. The information processing method according to claim 2, including the following:

5. The aforementioned information processing terminal, Within the permitted time, the route change selected by the passenger from the permitted route change options is obtained. The acquired route change information is output to the crew terminal of the aforementioned mobile vehicle. The information processing method according to claim 2, including the following:

6. The aforementioned information processing terminal, To the passengers, an image of the front of the moving object is displayed. The direction in which the moving object is moving is superimposed on the image. The information processing method according to claim 1, including the following:

7. The information processing method according to claim 1, wherein the information processing terminal cooperates with the passenger's mobile terminal to receive input from the mobile terminal.

8. The aforementioned information processing terminal, Display a one-dimensional code or a two-dimensional code. By acquiring information from the mobile terminal that has read the one-dimensional code or the two-dimensional code, the system will cooperate with the mobile terminal. The information processing method according to claim 7, including the following.

9. The aforementioned information processing terminal, Using its built-in imaging device, it acquires an image of the passenger, The information processing device transmits the acquired image of the passenger. This includes, The information processing device deletes the passenger's image when the passenger's payment is confirmed. The information processing method according to claim 1.

10. The aforementioned information processing terminal, The identification information of the passenger's mobile device is obtained, Based on the acquired identification information, a notification is sent to the mobile terminal. The mobile terminal acquires information indicating that a predetermined process has been performed based on the notification. The information processing method according to claim 9, including the following.

11. The information processing method according to claim 1, wherein the moving body is one of a vehicle, a ship, or an aircraft.

12. Installed inside the mobile vehicle for use by passengers, The system includes an output unit that outputs information for the passenger to change the route of the moving vehicle. Information processing terminal.

13. An information processing system including an information processing device and an information processing terminal installed on a mobile device located remotely from the information processing device, The information processing terminal outputs information for passengers of the mobile vehicle to change the route of the mobile vehicle. Information processing system.

14. The system further includes an imaging device for acquiring images of the passengers, The aforementioned information processing device is The image of the passenger is acquired from the aforementioned imaging device. If the passenger's payment is confirmed, the passenger's image will be deleted. The information processing system according to claim 13.

15. The information processing system according to claim 14, wherein the imaging device is built into the information processing terminal.

16. The aforementioned information processing terminal, The identification information of the passenger's mobile device is obtained, Based on the acquired identification information, a notification is sent to the mobile terminal. The mobile terminal acquires information indicating that a predetermined process has been performed based on the notification. The information processing system according to claim 14.

17. The aforementioned information processing device is From the aforementioned mobile terminal, the request for the arrangement of the mobile body and the location information of the passenger are obtained. Based on the passenger's location information, select the vehicle to be dispatched to the passenger. The identification information of the selected mobile body is linked to the identification information of the passenger. The information processing system according to claim 16.

Images