Information processing system and its control method, and program

Abstract

To improve the convenience of inputting and sharing information related to support. [Solution] An information processing system for receiving and managing information related to support, comprising: a registration unit that accepts the registration of one or more standard phrases including strings, associated with one or more free-form input areas included in a screen for inputting information related to support; a reception unit that accepts instructions related to standard phrases for any of the one or more free-form input areas; a presentation unit that presents one or more standard phrases associated with the free-form input area that received the instruction in a selectable manner; and a display control unit that displays the selected standard phrase in the free-form input area that received the instruction.

Description

Technical Field

[0001] The present invention relates to an information processing system, a control method thereof, and a program.

Background Art

[0002] In recent years, in regional support services, systems for quickly sharing information among organizations have been used. In regional support, for example, it is necessary to respond based on various target persons and situations such as child support, maternal and child health care, DV (Domestic Violence) response, sexual violence response, delinquency and crime response, developmental disorder response, elderly welfare, and welfare for disabled persons. In such support, supporters actually visit the support target persons or conduct investigations on the surrounding environment of the support target persons, and as a result, investigation reports are made.

[0003] Depending on the purpose of support, the investigation content and matters to be reported vary. For example, in the work related to support, for investigation reports and other information sharing, a configuration is used in which a free entry area is provided on the system side and the person in charge appropriately inputs information. For such a free entry area, a person with a certain amount of experience can grasp what items should be included in the investigation report. However, a supporter with relatively little experience may have trouble inputting the investigation report. Assuming such a case, items to be input in advance are set as fixed-form sentences. For example, in Patent Document 1, a configuration is disclosed in which items are defined in advance according to a desired theme and sentences are created using those items. Also, in Patent Document 2, it is described that fixed-form sentences used in daily reports are held and when filling in a daily report, fixed-form sentences representing the content to be recorded can be presented for selection.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Patent Document 2

[0005] For example, the aspects that should be focused on in the investigation and reported may change depending on the situation of the person being supported and the progress of the support, making it difficult for reporters to identify the most appropriate reporting items. In addition, in systems for investigation reporting and information sharing, there may be multiple free-form input areas on the investigation report input screen. Understanding the investigation items to be entered in each of these areas requires familiarity with the reporter, which also increases the difficulty of reporting. For example, in the field of support activities such as child abuse, there is a need to minimize the effort of administrative tasks such as data entry in order to prioritize the care of the person being supported.

[0006] Furthermore, decision-makers and others who share the reports may want to add desired survey items in order to obtain useful information for making decisions regarding support. Since such items are expected to be used commonly, it is preferable to add them to standardized forms for survey reports and information sharing. Therefore, there is a need to improve the convenience of inputting various survey reports according to the support situation and when sharing various types of information. Patent documents 1 and 2 mentioned above do not adequately consider these issues.

[0007] In view of the above issues, the present invention aims to improve the convenience of inputting and sharing information related to support. [Means for solving the problem]

[0008] To solve the above problems, one embodiment of the present invention has the following configuration. That is, an information processing system that receives and manages input information related to support, A registration unit that accepts the registration of one or more predefined phrases containing strings, corresponding to one or more free-form text areas included in a screen for inputting information related to support, A reception unit that receives instructions related to a predefined text for one or more of the aforementioned free-form writing areas, A display unit that presents one or more predefined phrases that correspond to the free-form text area where the aforementioned instructions were received, A display control unit that displays the selected predefined text in the free-form text area that received the instruction, It holds.

[0009] Another embodiment of the present invention has the following configuration: namely, a control method for an information processing system that receives and manages input information related to support, A registration process that accepts the registration of one or more predefined phrases containing strings, each associated with one or more free-form text areas included in a screen for inputting information related to support, A reception process for receiving instructions related to a standard phrase in one or more of the aforementioned free-form writing areas, A presentation step in which one or more predefined phrases corresponding to the free-form input area where the aforementioned instructions were received are presented for selection, A display control step that causes the selected standard text to be displayed in the free-form input area that received the instruction, It holds.

[0010] Another embodiment of the present invention has the following configuration: namely, a program, On the computer, A registration unit that accepts the registration of one or more predefined phrases containing strings, corresponding to one or more free-form text areas included in a screen for inputting information related to support, A reception unit that receives instructions related to a predefined text for any one of the one or more free-form writing areas, A display unit that presents one or more predefined phrases that correspond to the free-form text area where the aforementioned instructions were received, allowing the user to select one. A display control unit that causes the selected fixed text to be displayed in the free-form entry area that has received the instruction, functions as.

Effect of the Invention

[0011] According to the present invention, it becomes possible to improve the convenience for inputting information related to support and for information sharing.

Brief Description of the Drawings

[0012] [Figure 1] Block configuration diagram showing a configuration example of a business support system according to a first embodiment of the present invention [Figure 2] Functional block configuration diagram showing a server terminal according to a first embodiment of the present invention [Figure 3] Functional block configuration diagram showing a user terminal according to a first embodiment of the present invention [Figure 4A] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 4B] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 4C] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 4D] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 4E] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 5A] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 5B] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 5C] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 6] Example diagram showing a configuration example of a UI screen according to a first embodiment of the present invention [Figure 7] Conceptual diagram showing an example of the relationship between a form and fixed text according to a first embodiment of the present invention [Figure 8] Flowchart showing the processing according to a first embodiment of the present invention [Figure 9] Flowchart showing the list generation process according to the first embodiment of the present invention [Modes for carrying out the invention]

[0013] Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings and other documents. The embodiments described below are merely examples for illustrating the present invention and are not intended to be interpreted as limiting the invention. Furthermore, not all configurations described in each embodiment are necessarily essential for solving the problems of the present invention. In each drawing, the same components are given the same reference numeral to indicate their correspondence. To avoid unnecessary redundancy and to facilitate understanding by those skilled in the art, some parts of the description may be omitted or simplified. For example, detailed explanations of already well-known matters or redundant explanations of substantially identical configurations may be omitted.

[0014] <First Embodiment> [System Configuration] Figure 1 is a schematic diagram showing an example configuration of a business support system (information processing system) according to the first embodiment of the present invention. The business support system 1 is a system whose main function is to support communication and decision-making with users, and may enable the input, viewing, and sharing of records inside and outside child guidance centers, and may perform chat communication among staff, registration and sharing of children's photos, or simulations of past temporary protection trends, etc. Here, a child guidance center is given as an example of an organization to which this system can be applied, but it is not limited to this. This system may be applied to or configured to link with systems of organizations such as municipal offices, maternal and child health centers, schools, kindergartens, nurseries, medical institutions, police, prosecutors, fire departments, child welfare agencies, and NPOs (Non-Profit Organizations). The business support system 1 also operates as an investigation and reporting system that provides the functions described later. The business support system 1 is composed of a server device 100, multiple user terminals 200, and a linkage system 300. Each device constituting the business support system 1 is configured to communicate via a network NW.

[0015] The server device 100 is a device for providing various functions provided by the business support system 1 to user terminals 200. The server device 100 provides applications for supporting business efficiency to each user terminal 200 and manages information registered through each user terminal 200. Note that some or all of the functions described later may be provided on the user terminal 200 side or on the linked system 300 side, which can be linked via a network NW. The server device 100 may be configured on-premises using a general-purpose computer such as a workstation or personal computer, or it may be logically implemented through cloud computing. In this embodiment, for the sake of explanation, one server device 100 is shown as an example, but it is not limited to this; there may be multiple devices, and there may be servers with different roles, such as an authentication server and a database server.

[0016] The user terminal 200 is an operating terminal used by users such as staff of the child guidance center. The user terminal 200 may consist of information processing devices such as a personal computer, tablet, smartphone, or POS terminal. The user terminal 200 provides users with the functions of Web services provided by the server device 100 and applications installed and running on the user terminal 200. In the example in Figure 1, two user terminals 200a and 200b are shown, but many more user terminals may be used. The configurations of multiple user terminals 200 may be different or the same. Also, the available functions may differ depending on the role and authority of the user using the user terminal 200. For convenience, here they will be described collectively as user terminal 200. When it is necessary to explain each user terminal separately, a subscript (a, b, ...) will be added.

[0017] The collaborative system 300 is an external system that functions in conjunction with the server device 100 via a network NW. The collaborative system 300 may be configured, for example, as a child consultation record system, primarily providing functions such as recording child consultations and issuing administrative documents. The child consultation record system may perform functions such as issuing child numbers and reception numbers related to children, issuing medical examination tickets and temporary protection decision notices, managing family information and fees linked to administrative information, and managing the progress of procedures. The configuration of the collaborative system 300 is not particularly limited, and it may be configured to provide various functions related to business support, for example. Although only one collaborative system 300 is shown, it is not limited to this configuration and may be composed of one or more devices depending on the functions and services.

[0018] A network (NW) consists of the Internet, intranet, wireless LAN (Local Area Network), WAN (Wide Area Network), etc. The communication standards and wired / wireless connections related to the network (NW) are not particularly limited, and a network (NW) may be composed of a combination of multiple communication standards.

[0019] Figure 2 is a block diagram showing an example of the functional configuration of the server device 100 according to this embodiment. The server device 100 is composed of a control unit 110, a communication unit 120, and a storage unit 130. Each part is configured to communicate with each other via an internal bus or the like.

[0020] The control unit 110 is responsible for controlling the operation of the server device 100. The control unit 110 is composed of, for example, a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit), and provides various functions by reading and executing various programs and data stored in the memory unit 130. The control unit 110 functions as a data management unit 111, a display control unit 112, a standard text processing unit 113, a business status processing unit 114, and a communication control unit 115.

[0021] The data management unit 111 works in conjunction with the storage unit 130 to manage various types of data and provides, registers, updates, etc., data in response to requests from the user terminal 200 and the like. The display control unit 112 controls the display of the UI (User Interface) screen shown on the user terminal 200 based on user operations performed via the user terminal 200. An example of the UI screen configuration according to this embodiment will be described later.

[0022] The standard text processing unit 113 performs processing such as registration and presentation of standard texts registered in association with forms and free-form text areas. Details of the processing related to standard texts will be described later. The business status processing unit 114 processes status information for various support-related tasks. Examples of tasks will be described later. The communication control unit 115 controls communication with external devices (e.g., user terminals 200 and linked systems 300) and performs data transmission and reception.

[0023] The communication unit 120 is a communication interface for communicating with external devices via a network NW. The communication unit 120 may be configured to support multiple communication standards depending on the configuration of the network NW.

[0024] The memory unit 130 is a storage device for storing programs, data, etc., for executing various control processes and functions within the control unit 110. The memory unit 130 is composed of volatile / non-volatile storage devices such as RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), and flash memory. The memory unit 130 includes a database (hereinafter referred to as DB) for managing data corresponding to the functions described later.

[0025] Form DB131 manages information about the forms that make up the UI screen displayed on the user terminal 200. A single UI screen may consist of one or more forms. As will be described in detail later, a single form includes one or more input fields. In addition, a free-form input area is provided as one type of input field. A free-form input area consists of, for example, a text box into which a predetermined number of characters or multiple lines of text can be entered.

[0026] The standard phrase DB132 manages information on standard phrases. As will be explained in detail later, it is configured so that one or more standard phrases can be registered in a single free-form text area, and these are managed in association with each other. The task DB133 manages tasks according to the support provided by the supporter. Examples of tasks will be explained later. The report content DB134 manages information (such as text information and image data) entered as a result of the investigation.

[0027] Figure 3 is a block diagram showing an example of the functional configuration of the user terminal 200 according to this embodiment. The user terminal 200 is composed of a control unit 210, a storage unit 220, a communication unit 230, an operation unit 240, a display unit 250, and an external IF (Interface) 260.

[0028] The control unit 210 is responsible for controlling the operation of the user terminal 200. The control unit 210 is composed of, for example, a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit), and provides various functions by reading and executing various programs and data stored in the memory unit 220.

[0029] The memory unit 220 is a storage device for storing programs, data, and other information necessary for executing various control processes and functions of the control unit 210. The memory unit 220 is composed of volatile / non-volatile storage devices such as RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), and flash memory.

[0030] The communication unit 230 is a communication interface for communicating with external devices via a network NW. The communication unit 230 may be configured to support multiple communication standards depending on the configuration of the network NW.

[0031] The operation unit 240 is an interface for receiving operations from the user of the user terminal 200. The operation unit 240 may consist of a mouse, keyboard, etc. The display unit 250 is an interface for displaying various screens and consists of a display, etc. A touch panel display that integrates the operation unit 240 and the display unit 250 may be used. The external IF 260 is an interface for connecting to various devices and may be a connection interface to, for example, an imaging unit (not shown) for taking images or sensors for acquiring predetermined information.

[0032] [Example of UI screen configuration] An example of the UI screen configuration according to this embodiment will be explained using Figures 4A to 4E, 5A to 5C, and 6. The UI screen according to this embodiment is provided, for example, by a server device 100 and is displayed in an operable manner by the display unit 250 of a user terminal 200. Here, we will focus on the screen configuration corresponding to the functions according to this embodiment. Therefore, the UI screen provided by the server device 100 may be configured to include other functions as well.

[0033] This embodiment describes a configuration that assumes the input of a report using a free-form text area based on the results of a survey related to support. However, the use of the free-form text area and predefined phrases according to this embodiment is not limited to this. For example, the functions according to this embodiment may also be used when another support worker shares information or gives instructions using the free-form text area based on the survey results entered by one support worker. Therefore, the term "survey report" in this embodiment is not necessarily limited to input by the support worker who conducted the survey, but may include all input when multiple people share information using the free-form text area in a series of support-related tasks.

[0034] Figure 4A shows an example configuration of UI screen 400, which includes fields for inputting survey results by a support worker (such as a surveyor) who has conducted a survey on a person receiving support. For example, UI screen 400 may be displayed by pressing a button on the TOP screen (not shown) of the child support system to instruct input regarding the survey report. UI screen 400 has three tabs 410, 411, and 412 ("Survey Results," "Assessment," and "Future Actions"). By selecting any of these tabs, input corresponding to the content is possible. In this example, the "Survey Results" tab 410 is shown as selected.

[0035] The "Survey Results" tab 410 screen includes a free-form text area 413, a pre-written text button 414, a cancel button 415, and a save button 416. The free-form text area 413 is configured to allow users to freely enter text information. Note that the free-form text area 413 may also be configured to allow attachments of image data, etc., in addition to text information. The pre-written text button 414 displays a list of pre-written texts when pressed by the user. An example of the display of the pre-written text list will be described later. The cancel button 415 is used when pressed by the user to discard the content entered in the free-form text area 413 and close the UI screen 400. The save button 416 is used when pressed by the user to record the content entered in the free-form text area 413 as the report content.

[0036] The screens corresponding to tabs 411 and 412 have a similar configuration. In this embodiment, one or more predefined phrases can be registered in association with a single free-form text area. For example, one or more predefined phrases can be registered in free-form text area 413. Similarly, one or more predefined phrases can be registered in the free-form text areas included in the screens displayed when tabs 411 and 412 are selected. In addition, while Figure 4A shows an example configuration in which tab 410 includes one free-form text area 413, the system is not limited to this, and multiple free-form text areas may be provided on a single screen.

[0037] In this embodiment, each screen is also referred to as a "form." A single form may contain multiple free-form input areas. For example, as shown in Figure 4A, if a UI screen has multiple tabs and the display switches when each tab is selected, the screen displayed when each tab is selected is referred to as a "form." In this case, a single UI screen is composed of multiple forms.

[0038] Figure 4B shows an example of when the standard phrase list screen 420 is displayed when the standard phrase button 414 is pressed. The standard phrase list screen 420 consists of an edit button 421, a search field 422, a cancel button 424, and a list of standard phrases 425. The edit button 421 is used to register or edit a standard phrase. The search field 422 allows you to search for a matching standard phrase from among the registered standard phrases by entering the desired string and pressing the search button 423. The cancel button 424 is used to close the standard phrase list screen 420.

[0039] The standard phrase list 425 displays a list of standard phrases associated with the free-form text area 413. In this example, four standard phrases are shown. In this embodiment, a standard phrase consists of a title and a body, and the standard phrase list 425 displays the title. For example, standard phrase 426 is registered as "Title A". By selecting a desired standard phrase from the standard phrases shown in the standard phrase list 425, its body is displayed in the free-form text area 413. In addition, each registered standard phrase is provided with a preview button 427, and by pressing the preview button 427, a preview screen showing the registered content of the standard phrase can be displayed.

[0040] Figure 4C shows an example of the result of selecting a desired standard phrase from the list of standard phrases 425. The body text 417 (string information) of the selected standard phrase is displayed in the free-form text area 413. For example, as shown in Figure 4C, the user can use the displayed standard phrase as a reference to add necessary information (survey details). Figure 4D shows an example of the display after manual additions. As a result, the free-form text area 413 contains content 418, and this content can be registered by pressing the save button 416.

[0041] Figure 4E shows an example where the standard phrase list screen 420 is displayed from the state shown in Figure 4C, and another standard phrase is displayed. The body text 419 of a pre-registered standard phrase is displayed. In other words, multiple standard phrases can be displayed in a single free-text area.

[0042] Figures 5A to 5C show an example configuration of the standard phrase editing screen 500, which is displayed when the edit button 421 on the standard phrase list screen 420 is pressed. As mentioned above, it is possible to register one or more standard phrases associated with a single free-form text area. In this example, we will explain how to edit a standard phrase that corresponds to the free-form text area 413 in tab 410 of the UI screen 400. Therefore, it is possible to associate standard phrases with other free-form text areas using the same operation.

[0043] Figure 5A shows an example of the configuration of the standard text editing screen 500. The standard text editing screen 500 displays a search field 503 and registered standard texts 504 in the standard text list 501. In this example, four standard texts are registered, and their titles are "Title A," "Title B," "Title C," and "Title D." When a desired string is entered in the search field 503, standard texts containing that string are displayed from the registered standard texts. At this time, the search targets the target string in the title and body of each standard text, and extracts and displays the corresponding standard text. When any of the standard texts displayed in the standard text list 501 are selected, their content is displayed in editable format in the title field 505 and body field 506.

[0044] Furthermore, by entering new string information into the title field 505 and the body field 506 and pressing the new registration button 502, it is possible to register a new template text associated with the free-form text area. For example, as shown in Figure 5B, enter the string 509 into the title field 505 and the string 510 into the body field 506, then press the new registration button 502. As a result, the template text 511 is newly registered as shown in Figure 5C. After that, by pressing the save button 508, the registration and editing of the template text are reflected and become available for use in the corresponding free-form text area. If the cancel button 507 is pressed, the registration and editing of the template text are canceled, and the system returns to the state shown in Figure 4B, for example.

[0045] When a standard template is registered or edited, the update date and time and the information of the person who updated it may be associated with it and managed accordingly. This information may be used for sorting and filtering when displaying the list of standard templates, as described later. In the example above, the information for a standard template includes a title and body text, but it is not limited to these. In addition, when registering or editing a standard template, it may be possible to configure the system to allow the addition of specific tags on the editing screen, and these tags may be used for searching and display.

[0046] Figure 6 shows an example of the configuration of the preview screen 600 for predefined text. By pressing the preview button 427 for a predefined text included in the predefined text list 425 of the predefined text list screen 420 shown in Figure 4B, the preview screen 600 for the corresponding predefined text is displayed. In this example, the content of the predefined text newly registered in Figure 5C is shown. The preview screen 600 includes a title area 601, a body area 602, and a close button 603. The title area 601 shows the content of the registered title. The body area 602 shows the content of the registered body. The close button 603 is used to close the preview screen 600.

[0047] [Data structure] Figure 7 is a conceptual diagram showing the relationship 700 between the form and the predefined text according to this embodiment. As described above, one UI screen may consist of one or more forms. For example, in the screen configuration shown in Figure 4A, one UI screen 400 includes three forms corresponding to three tabs 410, 411, and 412. Furthermore, one form may consist of one or more free-form text areas.

[0048] In the example in Figure 7, we will explain using two forms, Form A and Form B. Form A contains two free-form areas (Free-form areas AA and AB). Free-form area AA is associated with three predefined texts (Predefined texts AAA, AAB, and AAC). Each predefined text contains a title and body as string information. Similarly, free-form areas AB are associated with one predefined text (Predefined text ABA). Form B contains one free-form area (Free-form area BA). Free-form area BA is associated with three predefined texts (Predefined texts BAA, BAB, and BAC).

[0049] As explained using Figures 4A to 4E, predefined phrases can be selected and entered into each free-form text area. Furthermore, as explained using Figures 5A to 5C, each predefined phrase may be addable, editable, and even deleteable. In this embodiment, each predefined phrase is configured to be shared and usable by supporters. Therefore, a predefined phrase registered by one user may be usable and editable by another user. Alternatively, adding, editing, deleting, etc., may be controlled according to the user's authority.

[0050] Although omitted in Figure 7, each standard phrase is associated with additional information. The content of support provided to the recipient changes depending on the recipient's situation and the stage of support. Therefore, the support worker's duties also change according to the content of the support. When duties change, for example, the focus items and points of attention in the investigation and reporting content of the duties are expected to change. Therefore, users need to select a standard phrase that corresponds to the status of the duties.

[0051] Furthermore, for example, if a certain standard phrase is frequently used, it can be assumed that the items included in that standard phrase are highly necessary. Also, if a certain standard phrase is frequently used by users with little experience, it can be assumed that the standard phrase is highly useful for users with little experience.

[0052] Based on the above, this embodiment uses user information about the user (i.e., the person inputting the data), history information regarding the use of predefined texts, and status information of the support-related tasks. These are managed by associating them with predefined texts or free-form text areas. Then, in this embodiment, based on the above-mentioned associated information, the sorting order and display of each predefined text in the predefined text list screen 420 shown in Figure 4B are controlled.

[0053] More specifically, for example, the status of tasks related to child abuse support can be assumed to be "Initial Investigation / Consideration," "Protection," and "Home Support." The series of tasks related to support may be executed in a predetermined order, or tasks may arise unexpectedly. Such a workflow is defined in advance in Task DB133, and its status is managed and updated. Tasks related to support are investigated according to the situation of the person being supported and the progress of the support. Subsequently, an investigation report is prepared to confirm the necessity and status of support, and is shared among multiple users. In this example, for each of the task statuses related to child abuse support, "Initial Investigation / Consideration," "Protection," and "Home Support," the investigation report is entered using, for example, UI screen 400.

[0054] Since the important items in the report on the investigation may differ depending on the status of the work, pre-registered templates should be prepared for each. In this case, the current status of the support work should be managed, and the most appropriate template should be displayed at the top of the list according to the status of the work. Alternatively, icons or other visual cues may be displayed in the list to make the most appropriate template easy to see.

[0055] Whether or not a standard phrase is suitable for a given business status can be determined using statistical information such as usage frequency, or by using string information contained in the standard phrase. Alternatively, a registration screen (not shown) can be used to specify the expected business status when registering the standard phrase. For example, the standard phrases can be sorted or filtered using a rule-based system, or sorted based on a priority calculated using a predetermined formula.

[0056] Similarly, recommendations may be made by displaying more appropriate standard phrases at the top of the list or by highlighting icons based on the information of users currently entering survey reports. Such recommendation methods are not limited to those described above, and other methods may be used.

[0057] [Processing flow] Figure 8 is a flowchart of the investigation report processing using a standardized phrase according to this embodiment. This processing flow is realized, for example, by the control unit 110 of the server device 100 reading and executing programs and various data stored in the storage unit 130. Each of the UI screens described above is displayed on the display unit 250 of the user terminal 200, and user operations are accepted via the UI screen and instructed to the server device 100. For the sake of simplicity, the server device 100 is described as the processing entity here. As described above, depending on the system configuration, some or all of each operation may be performed on the user terminal 200 side, in which case the entity responsible for each processing step in this flowchart may also change.

[0058] Before this processing flow begins, various information is assumed to be registered and configured to be accessible in each database of the server device 100. Furthermore, the server device 100 is configured to allow the addition, editing, and deletion of various information managed in each database. Here, using the aforementioned UI screen examples in Figures 4A-4E, 5A-5C, and 6, a sample screen transition will be explained. Therefore, the displayed UI screens and screen transitions may be adjusted as appropriate according to the user's actions.

[0059] In step S801, the server device 100 receives a request to display the form. For example, the server device 100 receives a request to display the form, including the free-form input area 413, by receiving a selection of a tab 410 on the UI screen 400 shown in Figure 4A via the user terminal 200.

[0060] In step S802, the server device 100 displays a form based on the display instruction received in step S801. For example, the server device 100 displays the UI screen 400 on the user terminal 200 so that it is in the state shown in Figure 4A.

[0061] In step S803, the server device 100 determines whether or not it has received confirmation that the standard phrase button 414 has been pressed. If the standard phrase button 414 has been pressed (step S803: YES), the server device 100 proceeds to step S804. On the other hand, if the standard phrase button 414 has not been pressed (step S803: NO), the server device 100 proceeds to step S817.

[0062] In step S804, the server device 100 executes the list generation process. Details of this process will be described later using Figure 9. After that, the server device 100 proceeds to step S805.

[0063] In step S805, the server device 100 displays the standard phrase list screen 420, which includes the list of standard phrases generated in step S804. This results in a screen display similar to that shown in Figure 4B.

[0064] In step S806, the server device 100 determines whether or not it has accepted the selection of a standard phrase from the list of standard phrases. If the selection of a standard phrase has been accepted (step S806: YES), the server device 100 proceeds to step S816. On the other hand, if the selection of a standard phrase has not been accepted (step S806: NO), the server device 100 proceeds to step S807.

[0065] In step S807, the server device 100 determines whether or not it has received a command to search for a standard phrase. Specifically, it determines whether the desired string has been entered into the search field 422 of the standard phrase list screen 420 and whether the search button 423 has been pressed. If the search command has been received (step S807: YES), the server device 100 proceeds to step S808. On the other hand, if the command to search for a standard phrase has not been received (step S807: NO), the server device 100 proceeds to step S809.

[0066] In step S808, the server device 100 searches for the corresponding standard phrase based on the entered search criteria (string information) and updates the standard phrase list 425. Then, the server device 100 returns to step S805 and repeats the process.

[0067] In step S809, the server device 100 determines whether or not it has received a preview display instruction for the desired standard text. If it has received a preview display instruction (step S809: YES), the server device 100 proceeds to step S810. On the other hand, if it has not received a preview display instruction (step S809: NO), the server device 100 proceeds to step S811.

[0068] In step S810, the server device 100 displays a preview screen corresponding to the instructed standard text. Specifically, the server device 100 displays a preview screen 600 on the user terminal 200 as shown in Figure 6. After that, the server device 100 returns to step S805 and repeats the process.

[0069] In step S811, the server device 100 determines whether or not it has received a command to edit a predefined text. Specifically, the server device 100 determines whether or not the edit button 421 on the predefined text list screen 420 shown in Figure 4B has been pressed. If a command to edit a predefined text has been received (step S811: YES), the server device 100 proceeds to step S812. On the other hand, if a command to edit a predefined text has not been received (step S811: NO), the server device 100 proceeds to step S817.

[0070] In step S812, the server device 100 displays a standard text editing screen 500 as shown in Figure 5A. The standard texts displayed in the standard text list 501 of the standard text editing screen 500 may be all the standard texts associated with the free entry area 413, or they may be the standard texts that were displayed in the standard text list 425 of the standard text list screen 420 before the screen transition.

[0071] In step S813, the server device 100 accepts an editing operation for the standard text. The editing operation here may be addition, editing, or deletion, as explained using Figures 5A to 5C.

[0072] In step S814, the server device 100 determines whether or not it has received an edit confirmation instruction for a standard text. Specifically, it determines whether the save button 508 or the cancel button 507 was pressed after editing a registered standard text or inputting information about a new standard text via the standard text editing screen 500. If an edit confirmation instruction has been received (step S814: YES), that is, if the save button 508 was pressed, the server device 100 proceeds to step S815. On the other hand, if an edit confirmation instruction has not been received (step S814: NO), that is, if the cancel button 507 was pressed, the server device 100 closes the standard text editing screen 500 and returns to step S802 to repeat the process.

[0073] In step S815, the server device 100 updates the information of the standard texts managed in the standard text DB 132 based on the information entered via the standard text editing screen 500. After that, the server device 100 closes the standard text editing screen 500 and returns to step S802 to repeat the process.

[0074] In step S816, the server device 100 displays the selected standard text in the free-form text area 413 of the UI screen 400.

[0075] In step S817, the server device 100 receives input from the user into the free-form input area 413.

[0076] In step S818, the server device 100 determines whether or not it has received an instruction to complete the input. Specifically, the server device 100 determines whether or not the save button 416 on the UI screen 400 has been pressed. If an instruction to complete the input has been received (step S818: YES), the server device 100 proceeds to step S819. On the other hand, if an instruction to complete the input has not been received (step S818: NO), the server device 100 returns to step S802 and repeats the process. If the cancel button 415 on the UI screen 400 is pressed, the input related to the report is canceled, the UI screen 400 is closed, and the system may transition to another UI screen.

[0077] In step S819, the server device 100 updates the report content database based on the information entered on the UI screen 400. Then, this processing flow is terminated.

[0078] (List generation process) Figure 9 is a flowchart of the list generation process according to this embodiment. This process flow corresponds to step S804 in Figure 8.

[0079] In step S901, the server device 100 identifies the free-form text area corresponding to the pre-defined text button pressed in step S803 in Figure 8. The free-form text area and the pre-defined text button are arranged in correspondence, as shown in Figure 4A, with the free-form text area 413 and the pre-defined text button 414.

[0080] In step S902, the server device 100 identifies one or more predefined texts that are associated with the free-form text area identified in step S901. As shown in Figure 7, the free-form text area and the predefined texts are managed in association.

[0081] In step S903, the server device 100 lists the standard phrases identified in step S902.

[0082] In step S904, the server device 100 identifies the current status of the support work for the person being supported. The investigation and its reporting are performed as part of the support work. Therefore, in this embodiment, by managing the status of the support work, it is possible to manage which part of the work the investigation and its reporting are performed as.

[0083] In step S905, the server device 100 acquires statistical information based on the usage history of the standard phrases identified in step S902. Historical information such as the number of times each standard phrase has been selected and viewed is managed in association with business status and user information, and these statistical values ​​are stored as statistical information. Statistical information for each standard phrase may be managed, for example, in the standard phrase DB 132.

[0084] In step S906, the server device 100 sorts or filters the standard phrases listed in step S902 based on the business status identified in step S904 and the statistical information obtained in step S905. The sorting and filtering methods are not particularly limited, and either one or the other may be performed. Furthermore, if the number of standard phrases identified in step S902 is less than a predetermined threshold, sorting or filtering may not be performed.

[0085] In step S907, the server device 100 configures the display settings to clearly indicate the standard phrases to be recommended in the list of standard phrases obtained in step S906, based on the business status identified in step S904 and the statistical information obtained in step S905. For example, icons prompting selection may be displayed for standard phrases that are frequently used based on the statistical information, or for standard phrases that are appropriate to use in relation to the business status. Since these standard phrases are likely to be placed higher in the list due to the processing in step S906, recommendation icons may be added to the higher-ranking standard phrases. Then, this processing flow ends, and the server device 100 proceeds to the process in step S805 in Figure 8.

[0086] As described above, this embodiment makes it possible to improve the convenience of inputting and sharing information related to support. In particular, by registering multiple standard phrases in association with free-form fields used in survey reports, the content to be entered in the free-form fields can be easily grasped, and the work can be made more efficient. Furthermore, since the standard phrases can be shared, edited, and used by multiple people, it becomes easier to share the information that each user needs, such as the user who makes the report (e.g., the surveyor) and the user who receives the report (e.g., the decision-maker). In addition, it is possible to adjust the recommended standard phrases according to statistical information of the registered standard phrases, work status, and user information, thereby improving the convenience and visibility for the user who makes the survey report.

[0087] <Other Embodiments> The above embodiment demonstrates an example of sorting and filtering using business status, statistical information, user information, etc. Other information that may be used for sorting and filtering includes predetermined keywords in the title and body of the standard text. Furthermore, various information associated with each standard text may be displayed in the standard text list.

[0088] Furthermore, in the above embodiment, the search target in the search function was the title and body of a predefined text, but the user may specify only one of them as the search target.

[0089] Furthermore, based on statistical information, notifications may be displayed prompting users to delete or edit infrequently used standard phrases or standard phrases that have not been used or edited for a certain period of time when the editing screen is shown.

[0090] Furthermore, the above embodiment described a configuration assuming a free-form input area provided within a UI screen used for survey reporting. However, the present invention is not limited to this configuration. For example, the present invention is applicable when one or more free-form input areas are used when creating forms or inputting information into ledgers related to support work. In particular, the present invention is useful when the items to be entered in the free-form input area (items to be shared) change depending on the work status or support situation.

[0091] Furthermore, in the present invention, the functions of one or more embodiments described above can also be realized by supplying a program or application to a system or device using a network or storage medium, and one or more processors in the computer of that system or device reading and executing the program.

[0092] Alternatively, it may be implemented by a circuit that performs one or more functions (for example, an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array)).

[0093] Although various embodiments have been described above with reference to the drawings, it goes without saying that this disclosure is not limited to these examples. It will be clear to those skilled in the art that various modifications, alterations, substitutions, additions, deletions, and equivalents can occur within the scope of the claims, and these will naturally fall within the technical scope of this disclosure. Furthermore, the components of the various embodiments described above can be combined arbitrarily without departing from the spirit of the invention.

[0094] Thus, the present invention is not limited to the embodiments described above. It is also intended and within the scope of protection to be provided for the combination of each configuration of the embodiments, as well as for modifications and applications by those skilled in the art based on the description in the specification and well-known technology.

[0095] As described above, the following matters are disclosed in this specification:

[0096] (Technology 1) An information processing system (for example, 1, 100) that receives and manages information related to support, A registration unit (e.g., 112, 113) that accepts the registration of one or more predefined texts containing strings, corresponding to one or more free-form text areas (e.g., 413) included in a screen (e.g., 400) for inputting information related to support, A receiving unit (for example, 112, 113) that receives instructions related to a standard phrase for one or more of the aforementioned free-form writing areas, A display unit (for example, 112, 113) that presents one or more predefined phrases that correspond to the free-form text area that received the aforementioned instructions, A display control unit (for example, 112) that displays the selected standard text in the free-form input area that received the instruction, An information processing system having This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more predefined phrases can be registered and associated with the free-form text area, making it easy to understand what needs to be entered in that area. It also ensures that all information that needs to be shared is entered without fail.

[0097] (Technology 2) The information processing system according to Technical 1, further comprising a search unit (e.g., 113) that searches for a predefined text associated with a free-form text area based on a specified string. This configuration allows, for example, the system to search for and present a desired pre-defined phrase from among the pre-defined phrases registered and associated with a free-text area. Therefore, it is possible to improve the user's convenience in using pre-defined phrases.

[0098] (Technology 3) The standard text includes a title and body text. The information processing system according to Technology 2, wherein the search unit searches for a standard text by searching for a string contained in at least one of the title and body text of a standard text associated with a free-form text area. This configuration makes it possible, for example, to search for both the title and the content of the text that make up a standard phrase, and then perform a search for the standard phrase.

[0099] (Technology 4) The display unit is capable of receiving instructions to display preview screens for one or more predefined texts associated with the free-form text area that received the instruction. The information processing system according to any one of the technologies 1 to 3, wherein the display unit, upon receiving the display instruction, displays a preview screen of a standard phrase corresponding to the display instruction. This configuration makes it possible, for example, to easily check the content of pre-written text associated with a free-form text area using a preview screen.

[0100] (Technology 5) The registration unit is an information processing system according to any one of the technologies 1 to 4, which accepts additions, edits, and deletions of standard texts from multiple users for each of the one or more free-form input areas included in the screen, and manages the standard texts so that they can be shared by multiple users. This configuration allows, for example, multiple users to register standard texts containing their desired input fields, and these contents can then be used by other users. As a result, information can be shared smoothly among multiple users, ensuring that all desired input fields are included and complete.

[0101] (Technology 6) The information processing system according to any one of Technology 1 to Technology 5, wherein the presentation unit presents one or more standardized phrases associated with the free-form input area that received the instruction, after sorting and filtering them based on at least one of the following: statistical information related to the use of standardized phrases, information of the person who entered the information into the free-form input area, and status information of the support work. This configuration makes it possible to present users with more appropriate predefined phrases based on information associated with each phrase, user information, and the status of the support task. Therefore, it is possible to improve the user experience when using predefined phrases.

[0102] (Technology 7) The information processing system according to claim 1, wherein the display unit displays a recommendation to one or more standard phrases associated with the free-form input area that received the instruction, based on at least one of the following: statistical information relating to the use of standard phrases, information of the person who entered the information into the free-form input area, and status information of the support work. This configuration makes it possible to recommend more appropriate predefined phrases to users based on information associated with each predefined phrase, user information, and the status of the support provided. Therefore, it is possible to improve the user experience when using predefined phrases.

[0103] (Technology 8) The aforementioned screen is an information processing system described in any of Technology 1 to Technology 7, which accepts input of survey reports related to support. This configuration makes it possible to improve convenience for inputting survey reports related to support and for information sharing.

[0104] (Technology 9) A control method for an information processing system (e.g., 1, 100) that receives and manages input information related to support, A registration process that accepts the registration of one or more predefined phrases containing strings, associated with one or more free-form text areas included in a screen (for example, 400) for inputting information related to support, A reception process for receiving instructions related to a standard phrase in one or more of the aforementioned free-form writing areas, A presentation step in which one or more predefined phrases corresponding to the free-form input area where the aforementioned instructions were received are presented for selection, A display control step that causes the selected standard text to be displayed in the free-form input area that received the instruction, A control method for an information processing system having [a certain feature]. This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more predefined phrases can be registered and associated with the free-form text area, making it easy to understand what needs to be entered in that area. It also ensures that all information that needs to be shared is entered without fail.

[0105] (Technology 10) To a computer (for example, 100), A registration unit (e.g., 112, 113) that accepts the registration of one or more predefined texts containing strings, corresponding to one or more free-form text areas (e.g., 413) included in a screen (e.g., 400) for inputting information related to support, A reception unit (for example, 112, 113) that receives instructions related to a predefined text for one or more of the aforementioned free-form writing areas, A display unit (for example, 112, 113) that presents one or more predefined phrases that correspond to the free-form text area that received the aforementioned instructions, A display control unit (for example, 112) that displays the selected predefined text in the free-form input area that received the instruction, A program designed to function as such. This configuration makes it possible to improve the convenience of inputting and sharing information related to support, for example. In particular, one or more predefined phrases can be registered and associated with the free-form text area, making it easy to understand what needs to be entered in that area. It also ensures that all information that needs to be shared is entered without fail. [Industrial applicability]

[0106] The present invention is useful, for example, as a device, system, or method for receiving and managing various types of information related to support services in organizations or institutions that provide community support services targeting a wide range of individuals. [Explanation of Symbols]

[0107] 1…Business support systems (information processing systems) 100…Server device 110... Control Unit 111...Data Management Department 112...Display Control Unit 113...Formula Processing Section 114... Business Status Processing Unit 115...Communication Control Unit 120... Communications Department 130...Storage section 131...Form DB 132…Standard sentence DB 133…Business DB 134…Report content DB 200... User terminals 210... Control Unit 220...Storage section 230... Communications Department 240...Operation unit 250...Display section 260...External IF 300... Integration System NW...Network

Claims

1. An information processing system that receives and manages information related to support, A registration unit that accepts the registration of one or more predefined phrases containing strings, associated with one or more free-form text areas included in a screen for inputting information related to support, A reception unit that receives instructions related to a predefined text for one or more of the aforementioned free-writing areas, A display unit that presents one or more predefined phrases that correspond to the free-form input area where the aforementioned instructions were received, A display control unit that displays the selected predefined text in the free-form text area that received the instruction, An information processing system having

2. The information processing system according to claim 1, further comprising a search unit that searches for a predefined text associated with a free-form text area based on a specified string.

3. The standard text includes a title and body text. The information processing system according to claim 2, wherein the search unit searches for a standard text by searching for a string contained in at least one of the title and body text of a standard text associated with a free-form text area.

4. The display unit is capable of receiving instructions to display preview screens for one or more predefined texts associated with the free-form text area that received the instruction. The information processing system according to claim 1, wherein the display unit, upon receiving the display instruction, displays a preview screen of a standard phrase corresponding to the display instruction.

5. The information processing system according to claim 1, wherein the registration unit accepts additions, edits, and deletions of standard texts from multiple users for each of the one or more free-form text areas included in the screen, and manages the standard texts so that they can be shared by multiple users.

6. The information processing system according to claim 1, wherein the presentation unit presents one or more standard phrases associated with the free-form input area that received the instruction, after sorting and filtering them based on at least one of the following: statistical information relating to the use of standard phrases, information of the person who entered the information into the free-form input area, and status information of the support work.

7. The information processing system according to claim 1, wherein the display unit displays a recommendation to one or more standard phrases associated with the free-form input area that received the instruction, based on at least one of the following: statistical information relating to the use of standard phrases, information of the person who entered information into the free-form input area, and status information of the support work.

8. The information processing system according to claim 1, wherein the aforementioned screen is a screen for receiving input of survey reports related to support.

9. A control method for an information processing system that receives and manages information related to support, A registration process that accepts the registration of one or more predefined phrases containing strings, each associated with one or more free-form text areas included in a screen for inputting information related to support, A reception process for receiving instructions related to a standard phrase in one or more of the aforementioned free-form writing areas, A presentation step in which one or more predefined phrases corresponding to the free-form input area that received the aforementioned instructions are presented for selection, A display control step that causes the selected standard text to be displayed in the free-form input area that received the instruction, A control method for an information processing system having [a certain feature].

10. On the computer, A registration unit that accepts the registration of one or more predefined phrases containing strings, associated with one or more free-form text fields included in a screen for inputting information related to support, A reception unit that receives instructions related to a predefined text for any one of the one or more free-form writing areas, A display unit that presents one or more predefined phrases that correspond to the free-form text area where the aforementioned instructions were received, allowing the user to select one. A display control unit that displays the selected predefined text in the free-form text area that received the instruction. A program designed to function as such.

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