Information processing device, information processing method, and program

Abstract

To enable the creation of manuals that reflect the individually configured settings for each device in a simple manner. [Solution] The information processing device 1 includes: a receiving unit 131 that receives a generation request, which is a request to generate operation information indicating how to operate a business phone, and which includes identification information for identifying the target business phone for which operation information is to be generated; an acquisition unit 132 that acquires setting information indicating the settings of the target business phone indicated by the identification information included in the generation request; a generation unit 133 that generates operation information corresponding to the target business phone based on the setting information; and an output unit 134 that outputs the operation information generated by the generation unit.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] There is known a manual system that identifies a reference location in a manual when a problem occurs with an information device based on an answer received from a user for a question extracted from a pre-prepared Q&A table (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In a business phone, a plurality of customizable buttons are arranged. In order to grasp the operation content for each individual business phone, it is necessary to check the individually set content, and there has been a problem that the operation method of each individual business phone is difficult to understand.

[0005] Therefore, the present invention has been made in view of these points, and an object thereof is to enable creation of a manual reflecting the individually set content for each individual device in a simple manner.

Means for Solving the Problems

[0006] An information processing apparatus in a first aspect of the present invention includes: a receiving unit that receives a generation request, which is a request to generate operation information indicating how to operate a business phone, and which includes identification information for identifying a target business phone for which the operation information is to be generated; an acquisition unit that acquires setting information indicating the settings of the target business phone indicated by the identification information included in the generation request; a generation unit that generates the operation information corresponding to the target business phone based on the setting information; and an output unit that outputs the operation information generated by the generation unit.

[0007] In the aforementioned business phone, there are multiple buttons to which one of several different functions can be assigned. The acquisition unit may acquire the setting information, which includes the function and setting content assigned to each of the multiple buttons. The generation unit may generate the operation information corresponding to the business phone, which includes the operation method of the multiple buttons, based on the type of function and setting content assigned to each of the multiple buttons indicated by the setting information.

[0008] The system further includes a storage unit that stores template information associated with each of the multiple functions that can be assigned to the buttons and common text indicating an operation method common to all users of the business phone. The generation unit may generate text indicating the operation content of each of the functions assigned to each of the multiple buttons of the target business phone by replacing the text to be replaced in the common text corresponding to the functions assigned to each of the multiple buttons indicated by the setting information with text corresponding to the setting content indicated by the setting information, and generate operation information including the generated text.

[0009] The system further includes an operation history acquisition unit that acquires the operation history of the target business phone, and the generation unit may generate the operation information corresponding to the target business phone when the operation history indicates that a predetermined operation indicating an error has been performed a predetermined number of times or more.

[0010] In a second aspect of the present invention, the information processing method includes the steps of: receiving a generation request, which is a request to generate operation information indicating how to operate a business phone, and which includes identification information for identifying a target business phone for which the operation information is to be generated; acquiring setting information indicating the settings of the target business phone indicated by the identification information included in the generation request; generating the operation information corresponding to the target business phone based on the setting information; and outputting the generated operation information.

[0011] In a program according to a third aspect of the present invention, the computer is instructed to perform the following steps: receive a generation request which is a request to generate operation information indicating how to operate a business phone, and the generation request includes identification information for identifying a target business phone for which the operation information is to be generated; acquire setting information indicating the settings of the target business phone indicated by the identification information included in the generation request; generate the operation information corresponding to the target business phone based on the setting information; and output the generated operation information. [Effects of the Invention]

[0012] According to the present invention, a manual that reflects the settings individually configured for each device can be created in a simple manner. [Brief explanation of the drawing]

[0013] [Figure 1] This is a diagram illustrating the overview of the information processing system S according to the embodiment. [Figure 2] This is a block diagram showing the configuration of the information processing device 1. [Figure 3] This figure shows an example of the data structure of template information stored in the memory unit 12. [Figure 4] This figure shows an example of the data structure of the setting information acquired by the acquisition unit 132. [Figure 5] This figure shows an example of operation information that the output unit 134 displays on the information terminal 4. [Figure 6] This is a flowchart showing the processing flow in the information processing device 1. [Modes for carrying out the invention]

[0014] [Overview of Information Processing System S] Figure 1 is a diagram illustrating the overview of an information processing system S according to an embodiment. The information processing system S is a system for creating operation information for a business phone 3. The operation information is information that shows how to use the business phone 3, for example, an operation manual. The information processing system S includes an information processing device 1, a switching device 2, a business phone 3, and an information terminal 4. The information processing device 1, the switching device 2, the business phone 3, and the information terminal 4 are connected to each other via a network so as to be able to communicate.

[0015] Information processing device 1 is a device for generating operation information for business phones 3, and is, for example, a computer. Switching device 2 is a device for accommodating multiple business phones 3 and managing connections between external and internal lines, or between internal lines. Switching device 2 stores configuration information indicating the settings set for each of the multiple business phones 3. Switching device 2 is, for example, a PBX (Private Branch Exchange) or the main unit of a business phone system.

[0016] Business phone 3 is a telephone connected to the exchange unit 2. Business phone 3 has multiple buttons, each of which can be configured to perform several different functions.

[0017] Information terminal 4 is a terminal operated by a user who uses or manages the exchange device 2. Examples of information terminal 4 include a smartphone, tablet, or personal computer.

[0018] The processing of the information processing system S will be described. The information terminal 4 transmits a generation request for generating operation information of the business phone 3 to the information processing apparatus 1 according to a user's operation ((1) in FIG. 1). The generation request includes identification information (hereinafter referred to as "business phone ID") for identifying the target business phone for which the operation information is to be generated. The business phone ID is, for example, a serial number, a MAC (Medium Access Control) address, an IP address, etc., but is not limited thereto.

[0019] The information processing apparatus 1 acquires the setting information of the target business phone ((2) in FIG. 1). The setting information includes at least either the function and setting content assigned to each button arranged on the business phone 3. For each button of the business phone 3, for example, functions such as "outside line", "inside line", "call recording", "hold", etc. can be assigned. Also, in the business phone 3, operations that can be set for each function are predefined. For example, in the case of the "outside line" function, as setting content, operations such as the department name or name, phone number, line name, presence or absence of ringing at incoming call, etc. assigned to that button are set.

[0020] The information processing apparatus 1 generates operation information based on the acquired setting information ((3) in FIG. 1). Although details will be described later, the information processing apparatus 1 generates operation information of the target business phone including the operation methods of a plurality of buttons based on at least either the function and setting content assigned to each of the plurality of buttons indicated by the setting information.

[0021] The information processing apparatus 1 outputs the generated operation information to the information terminal 4 ((4) in FIG. 1). Specifically, the information processing apparatus 1 causes the information terminal 4 to display a screen including the generated operation information.

[0022] In addition, although an example in which the information processing apparatus 1 and the switching apparatus 2 are separately configured has been described in the above description, the information processing apparatus 1 and the switching apparatus 2 may be integrally configured.

[0023] Figure 2 is a block diagram showing the configuration of the information processing device 1. The information processing device 1 includes a communication unit 11, a storage unit 12, and a control unit 13. The control unit 13 includes a receiving unit 131, an acquisition unit 132, a generation unit 133, an output unit 134, and an operation history acquisition unit 135.

[0024] The communication unit 11 is a communication interface for sending and receiving data with other devices via a network. The storage unit 12 is a storage medium including ROM (Read Only Memory), RAM (Random Access Memory), SSD (Solid State Drive), hard disk drive, etc. The storage unit 12 pre-stores programs to be executed by the control unit 13.

[0025] The memory unit 12 stores template information associated with each of the multiple functions, along with common text that indicates a common operating method for multiple business phone users. The template information may also include common text that indicates a common operating method for multiple business phone users, associated with the function and specific settings.

[0026] Figure 3 shows an example of the data structure of template information stored in the memory unit 12. In the template information, "function," "settings," and "common text" are associated. The "common text" indicates the text that is included in the operation information when that function is assigned. The "common text" may also include text that is included in the operation information when specific settings for that function are set.

[0027] The common text includes replacement text, which is a string that is replaced according to the information of the button to which a function is assigned (e.g., button number) and the set settings (e.g., line name, telephone number, etc.). Replacement text is text that is replaced with text corresponding to the setting, for example, as shown underlined in Figure 3, [button number], [setting 2]. The setting for determining the replacement string is predetermined.

[0028] The control unit 13 is a processor, such as a CPU (Central Processing Unit). By executing the program stored in the storage unit 12, the control unit 13 functions as a reception unit 131, an acquisition unit 132, a generation unit 133, an output unit 134, and an operation history acquisition unit 135.

[0029] The reception unit 131 receives a request to generate operation information. The reception unit 131 receives the generation request from the information terminal 4. The acquisition unit 132 acquires the setting information of the target business phone indicated by the business phone ID included in the generation request.

[0030] Figure 4 shows an example of the data structure of configuration information. The configuration information includes "Business Phone ID," "Button ID," "Function," and "Setting Details." "Button ID" is information used to identify the button. "Function" indicates the function assigned to each button. "Setting Details" indicates the settings configured for the function assigned to each button. "Setting Details" may include multiple configurable settings for a function.

[0031] The generation unit 133 generates operation information for the target business phone based on the configuration information acquired by the acquisition unit 132. The generation unit 133 replaces the text to be replaced in the common text corresponding to the function assigned to each of the multiple buttons indicated by the configuration information acquired by the acquisition unit 132 with the text corresponding to the configuration content indicated by the configuration information, thereby generating text indicating the operation content for each of the functions assigned to each of the multiple buttons of the target business phone, and generates operation information including the generated text.

[0032] For example, suppose the function of button #9 is assigned to an external line, and the line name "A" is set to "Do not ring when receiving a call," and "Emergency calls not possible." In this case, the generation unit 133 replaces the text to be replaced in the common text included in the template information shown in Figure 3 with the text corresponding to the set settings, thereby generating text that indicates the operation.

[0033] Specifically, the generation unit 133 acquires common text corresponding to "external line," "no ringing on incoming call," and "emergency call unavailable." The generation unit 133 generates the following operation information by replacing the text to be replaced, [setting content 2] and "button number," which are included in the acquired common text, with "A 담당" and "#9," respectively. "■ Make a phone call" Call using the number assigned to person A. You can make a call by dialing the phone number and pressing button #9. ■ Answering the phone 〇 Answer the phone at the number designated for "A". If button #9 is flashing, you have an incoming call. You can answer the call by pressing button #9. ■Notes You cannot make a call to 110 (the emergency number) using the number assigned to "A."

[0034] The generation unit 133 may superimpose information indicating at least one of the functions and settings assigned to each button onto an image showing the arrangement of buttons in the business phone 3, thereby generating operation information that shows an overview of the functions assigned to each button in the business phone 3.

[0035] Specifically, the memory unit 12 stores arrangement information that associates an image showing the arrangement of each of the buttons on the business phone 3 with the position in the image where text describing each of the buttons is to be inserted. The generation unit 133 superimposes text corresponding to the function and settings set for each of the buttons onto the position in the image showing the arrangement of each of the buttons where text describing each of the buttons indicated by the arrangement information is to be inserted. For example, if the function assigned to a button is an external or internal line, the generation unit 133 superimposes the line name or telephone number onto the position corresponding to the button, and if the function assigned to the button is something else, it superimposes the name of the assigned function onto the position corresponding to the button.

[0036] The output unit 134 outputs the operation information generated by the generation unit 133. Figure 5 shows an example of operation information output by the output unit 134 to the information terminal 4. The operation information shown in Figure 5 consists of an area R1 that shows an overview of the function assigned to each button on the business phone 3, and an area R2 that shows information explaining how to operate each function.

[0037] By configuring the information processing device 1 to generate operation information based on the configuration information acquired for each business phone 3, it becomes possible to easily create manuals that reflect the individually configured settings for each business phone 3.

[0038] In operation information, if the operation details are listed in the order of the buttons, it may be difficult for the user to refer to the instructions for the desired function. Therefore, the template information may also have a priority association for each function. In this case, the generation unit 133 generates operation information in which the generated text is arranged in order of priority associated with the function assigned to each button.

[0039] Furthermore, if there is text indicating how to operate and text indicating precautions, for example, placing the text indicating precautions after the text indicating how to operate can provide user-friendly operation information. Therefore, in addition to the priority of each function, the template information may be configured to further associate the priorities of each common text corresponding to the same function. The generation unit 133 generates operation information in which the generated texts are arranged in order of the highest priority associated with the common texts.

[0040] By the way, in the above explanation, we have illustrated the case in which the generation unit 133 generates operation information in response to the acquisition unit 132 receiving a generation request for generating operation information. However, the generation unit 133 may generate operation information without receiving a generation request from the acquisition unit 132. Specifically, the generation unit 133 may generate operation information based on the operation history of the target business phone acquired by the operation history acquisition unit 135. The operation history may include, for example, the outgoing call history, call history, or operation log of the target business phone.

[0041] For example, if the operation history indicates that a predetermined operation indicating an error has been performed a predetermined number of times or more, the generation unit 133 generates operation information indicating the content of the predetermined operation. The predetermined operation is an operation that is predefined as an operation that is not normally performed on the business phone 3. For example, the predetermined operation is an operation in which a specific button is pressed to make a call on the target business phone, and then the call is disconnected after a few seconds. In this case, the generation unit 133 generates operation information indicating the content of the function assigned to the specific button. This helps to prevent the user from continuing to perform incorrect operations.

[0042] The generation unit 133 may generate operation information corresponding to functions that are operated relatively infrequently. This makes it easier for users to use convenient functions that they may not be aware of.

[0043] The operation history acquisition unit 135 may acquire operation history from the exchange device 2 at a predetermined timing, or it may acquire operation history from the business phone 3 connected to the exchange device 2. For example, in the information processing device 1, a predetermined cycle for determining the timing of acquiring operation history is set in advance, and the information processing device 1 may acquire operation history when the predetermined cycle arrives. The predetermined cycle may be, for example, one week, two weeks, one month, etc.

[0044] [Processing flow in Information Processing Device 1] Figure 6 is a flowchart showing the processing flow in the information processing device 1. The flowchart shown in Figure 6 starts from the point when the generation request is received.

[0045] The reception unit 131 receives the generation request (S01). The acquisition unit 132 acquires the configuration information of the target business phone indicated by the business phone ID included in the generation request (S02).

[0046] The generation unit 133 selects the buttons to be processed (S03). The generation unit 133 selects the buttons to be processed in ascending order of the numbers assigned to the buttons to which a function can be assigned. The generation unit 133 determines whether or not a function has been assigned to the buttons to be processed (S04).

[0047] If no function is assigned to the button to be processed (NO in S04), the generation unit 133 proceeds to S08. If a function is assigned to the button to be processed (YES in S04), the generation unit 133 obtains common text corresponding to the function and settings assigned to the button (S05).

[0048] The generation unit 133 replaces the text to be replaced in the acquired common text with a string corresponding to the setting of the button to be processed (S06). The common text with the text to be replaced is added to the list that stores the text to be described in the operation information (S07). The generation unit 133 determines whether processing has been completed for all buttons (S08).

[0049] If processing is not complete for all buttons (NO in S08), the generation unit 133 proceeds to S03. If processing is complete for all buttons (YES in S08), the generation unit 133 combines the texts in the list and generates operation information (S09). Then, the information processing device 1 terminates processing.

[0050] [Effects of Information Processing Device 1] The information processing device 1 is configured to acquire the setting information of business phone 3 and generate individual operation information for each business phone based on the acquired setting information, thereby enabling the creation of manuals that reflect the individually configured settings for each device in a simple manner.

[0051] Although the present invention has been described above using embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of its gist. For example, all or part of the apparatus can be configured by functionally or physically distributing and integrating in any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combinations are combined with the effects of the original embodiments. [Explanation of symbols]

[0052] 1. Information Processing Device 2 Exchange device 3 Business Phones 4. Information terminals 11 Communications Department 12 Storage section 13 Control Unit 131 Reception Department 132 Acquisition Department 133 Generation part 134 Output section

Claims

1. A receiving unit that receives a generation request which is a request to generate operation information indicating how to operate a business phone, and which includes identification information for identifying the target business phone for which the operation information will be generated, An acquisition unit that acquires setting information indicating the settings of the target business phone indicated by the identification information included in the generation request, A generation unit that generates the operation information corresponding to the target business phone based on the setting information, An output unit that outputs the operation information generated by the generation unit, An information processing device having

2. The aforementioned business phone has multiple buttons to which one of several different functions can be assigned. The acquisition unit acquires the setting information, including the functions and settings assigned to each of the multiple buttons. The generation unit generates operation information corresponding to the target business phone, including how to operate the multiple buttons, based on the type of function and setting content assigned to each of the multiple buttons indicated by the setting information. The information processing apparatus according to claim 1.

3. The system further includes a storage unit that stores template information associated with each of the multiple functions that can be assigned to the aforementioned button, and common text indicating a common operating method that is common regardless of the user of the business phone. The generation unit generates text indicating the operation content of each function assigned to each of the multiple buttons of the target business phone by replacing the text to be replaced in the common text corresponding to the function assigned to each of the multiple buttons indicated by the setting information with text corresponding to the setting content indicated by the setting information, and generates the operation information including the generated text. The information processing apparatus according to claim 2.

4. The system further includes an operation history acquisition unit that acquires the operation history of the aforementioned business phone, The generation unit generates the operation information corresponding to the target business phone when the operation history indicates that a predetermined operation indicating an error has been performed a predetermined number of times or more. The information processing apparatus according to claim 1.

5. A computer executes A generation request is a request to generate operation information indicating how to operate a business phone, and the step of receiving a generation request that includes identification information for identifying the target business phone for which the operation information is to be generated, The steps include: obtaining configuration information that indicates the settings of the target business phone indicated by the identification information included in the generation request; The steps include generating the operation information corresponding to the target business phone based on the aforementioned setting information, The steps include outputting the generated operation information, An information processing method having

6. On the computer, A generation request is a request to generate operation information indicating how to operate a business phone, and the step of receiving a generation request that includes identification information for identifying the target business phone for which the operation information is to be generated, The steps include: obtaining configuration information that indicates the settings of the target business phone indicated by the identification information included in the generation request; The steps include generating the operation information corresponding to the target business phone based on the aforementioned setting information, The steps include outputting the generated operation information, A program to execute.

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