Information processing device, information processing system, information processing method, and program

Abstract

In an information processing system that displays content on a display device installed in a designated location, the system is designed to appropriately display answers to received questions depending on the location where the display device is installed. [Solution] The information processing device is an information processing device that distributes content to a display device, and comprises: a setting reception unit that receives setting information regarding questions received from a user and the settings for answers to those questions; a correspondence relationship management unit that manages the correspondence between the setting information and the information of a dialogue agent that interacts with the user of the display device; a content management unit that manages the correspondence between the distribution destination and the content to be distributed to the distribution destination; and a distribution control unit that distributes the content to the display device based on the distribution destination. When the distribution control unit receives a question from the display device, it transmits an answer to the display device based on the setting information corresponding to the information of the dialogue agent included in the content distributed to the display device.

Description

【Technical Field】 【0001】 The present invention relates to an information processing apparatus, an information processing system, an information processing method, and a program. 【Background Art】 【0002】 There is known a technique for causing a display device such as digital signage installed at a predetermined location to display content preset by an administrator (see, for example, Patent Document 1). 【Summary of the Invention】 【Problems to be Solved by the Invention】 【0003】 In such a display device, in addition to displaying content preset by an administrator or the like, in response to a question received from a user near the display device via an interactive agent, a desired answer considering the location where the display device is installed, the environment, or the like is to be displayed. 【0004】 However, for example, in the conventional technology as shown in Patent Document 1, in addition to displaying content, a desired answer to a received question cannot be displayed. 【0005】 One embodiment of the present invention has been made in view of the above problems, and in an information processing system that distributes content to a display device installed at a predetermined location, not only content distribution but also a desired answer to a question received via an interactive agent can be transmitted. 【Means for Solving the Problems】 【0006】 To solve the above problems, an information processing device according to one embodiment is an information processing device that distributes content to a display device installed in a predetermined location, and comprises: a setting reception unit that receives setting information relating to questions received from a user and answers to those questions; a correspondence relationship management unit that manages the setting information in association with information of a dialogue agent that interacts with the user of the display device; a distribution destination and content to be distributed to the distribution destination, the content including an image to be distributed to the distribution destination and information of the dialogue agent, and a distribution control unit that distributes the content to the display device based on the distribution destination, wherein when the distribution control unit receives a question from the display device, it transmits an answer to the display device based on the setting information corresponding to the dialogue agent information included in the content distributed to the display device. [Effects of the Invention] 【0007】 According to one embodiment of the present invention, in an information processing system that delivers content to a display device installed at a predetermined location, it becomes possible not only to deliver content but also to send a desired answer to a question received via a conversational agent. [Brief explanation of the drawing] 【0008】 [Figure 1] This figure shows an example of the system configuration of the information processing system according to the first embodiment. [Figure 2] This is a diagram illustrating the overview of the process according to the first embodiment. [Figure 3] This figure shows an example of a computer hardware configuration according to one embodiment. [Figure 4] This figure shows an example of the hardware configuration of a display control device and a display device according to one embodiment. [Figure 5] This figure shows an example of the functional configuration of the information processing system according to the first embodiment. [Figure 6] This figure shows an example of information managed by the management server according to the first embodiment. [Figure 7] This is a sequence diagram showing an example of the setting information setting process according to the first embodiment. [Figure 8] This figure shows an example of a settings screen according to the first embodiment. [Figure 9] This figure shows an example of a settings screen for configuration information according to the first embodiment. [Figure 10] This is a sequence diagram showing an example of the content information setting process according to the first embodiment. [Figure 11] This figure shows an example of a content settings screen according to the first embodiment. [Figure 12] This figure shows an example of a settings screen for the distribution destination according to one embodiment. [Figure 13] This figure shows an example of a screen for registering content to a distribution destination according to one embodiment. [Figure 14] This is a sequence diagram showing an example of content display processing according to one embodiment. [Figure 15] Figure (1) shows an example of a content display screen according to one embodiment. [Figure 16] Figure (2) shows an example of a content display screen according to one embodiment. [Figure 17] Figure (3) shows an example of a content display screen according to one embodiment. [Figure 18] Figure (4) shows an example of a content display screen according to one embodiment. [Figure 19] This is a sequence diagram showing an example of the content information and setting information setting process according to the second embodiment. [Figure 20] This figure shows an example of information managed by the management server according to the second embodiment. [Figure 21] This figure shows an example of the functional configuration of an information processing system according to the third embodiment. [Figure 22] This flowchart shows an example of the process for changing configuration information according to the third embodiment. [Figure 23] This figure shows an example of a proposed screen according to the third embodiment. 【Best Mode for Carrying Out the Invention】 【0009】 Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. 【0010】 <Configuration of the System> FIG. 1 is a diagram showing an example of the system configuration of an information processing system according to an embodiment. The information processing system 1 includes, for example, a management server 100, a setting terminal 101, a management terminal 102, a plurality of display control devices 110a, 110b,..., and a plurality of display devices 111a, 111b, 111c, 111d,.... In the following description, when indicating an arbitrary display control device among the plurality of display control devices 110a, 110b,..., "display control device 110" is used. Also, when indicating an arbitrary display device among the plurality of display devices 111a, 111b, 111c, 111d,..., "display device 111" is used. 【0011】 The display control device 110 is communicably connected to the management server 100 via a communication network 2 such as the Internet and a LAN (Local Area Network), for example. The display control device 110 has a computer configuration and executes display control processing for displaying the content distributed from the management server 100 on the display device 111 by executing a predetermined program. 【0012】 For example, among the display control devices 110a, 110b,..., the display control device 110a is a device such as a STB (Set Top Box) that displays the content distributed from the management server 100 on the display device 111a connected to the device itself. Also, the display control device 110 may be a STB or the like that displays the content distributed from the management server 100 on a plurality of display devices 111b, 111c connected to the device itself, like the display control device 110b. 【0013】 Display device 111 is a display device installed in a predetermined location, such as a digital signage display. However, it is not limited to this, and display device 111 may be various display devices such as a display, monitor, or projector. Of the display devices 111a to 111d, display device 111d has the functions of the display control device 110 and can display content distributed from the management server 100 without going through the display control device 110. 【0014】 The management server (information processing device) 100 is an information processing device composed of one or more computers. The management server 100 is an information processing device that delivers content to a display device 111 installed at a predetermined location by executing a processing program on the computer equipped in the management server 100. Note that the management server 100 is an example of an information processing device according to this embodiment. 【0015】 For example, the management server 100 can distribute content to display control devices 110a and 110b, thereby enabling content to be displayed on display devices 111a, 111b, and 111c. Furthermore, the management server 100 can distribute content to a display device 111d, which has the functionality of the display control device 110, thereby enabling content to be displayed on the display device 111d. 【0016】 The configuration terminal (first terminal) 101 is, for example, an information terminal such as a PC (Personal Computer), a tablet terminal, or a smartphone. The configuration terminal 101 is used, for example, by an administrator who uses or manages the display device 111, etc., to configure the configuration information described later. 【0017】 The management terminal (second terminal) 102 is, for example, an information terminal such as a PC, tablet, or smartphone. The management terminal 102 is used, for example, by an administrator who uses or manages the display device 111, to set and manage the content to be displayed on the display device 111. 【0018】 Note that the configuration terminal 101 is an example of a first terminal according to this embodiment. Also, the management terminal 102 is a second terminal, or an example of a terminal, according to this embodiment. The first terminal and the second terminal may be the same terminal or different terminals. 【0019】 In the information processing system 1 shown in Figure 1, the display device 111 can display content (for example, still images, videos, or combinations of still images and videos) that has been set in advance by an administrator or the like. Furthermore, in such an information processing system 1, in addition to displaying content, there is a desire to display answers to questions received from a user in front of the display device 111 that are appropriate to the location (or environment) in which the display device 111 is installed. 【0020】 For example, if the display device 111 is installed in the food section of a store such as a supermarket, it is desirable that the display device 111 be able to provide appropriate answers to various questions about food or the food section, just like a store clerk in the food section. Similarly, if the display device 111 is installed in the clothing section of a store such as a supermarket, it is desirable that the display device 111 be able to provide appropriate answers to various questions about clothing or the clothing section, just like a store clerk in the clothing section. 【0021】 However, conventional technologies, such as those shown in Patent Document 1, cannot appropriately display answers to received questions depending on the location where the display device is installed. 【0022】 One embodiment of the present invention has been made in view of the above-mentioned problems, and provides an information processing system for displaying content on a display device installed in a predetermined location, which enables the appropriate display of answers to received questions depending on the location where the display device is installed. 【0023】 (Summary of the process) Figure 2 is a diagram illustrating the overview of the process according to the first embodiment. Here, the display device 111 has the functions of the display control device 110 and is capable of displaying content distributed from the management server 100 without going through the display control device 110. 【0024】 In step S1, the configuration terminal 101 registers the configuration information of the conversational agent set by the administrator, etc., with the management server 100. Here, the conversational agent is a system that automatically responds to user questions using pre-registered questions and answers, as well as AI (Artificial Intelligence), etc. The conversational agent may also be called by other names, such as conversational AI or AI assistant. 【0025】 The configuration information for a conversational agent refers to information about the questions the conversational agent accepts from the user and the settings for the answers to those questions. This configuration information may include, for example, various questions, answers to those questions, and related images (still images, videos, or combinations of still and videos) associated with the answers, but may also include other information. 【0026】 In step S2, when the management server 100 receives configuration information from the configuration terminal 101, it generates a key corresponding to the received configuration information and displays it on the configuration terminal 101. This key is unique information that corresponds one-to-one with the configuration information received from the configuration terminal 101. 【0027】 In step S3, the management terminal 102 registers content, including a conversational agent, configured by the administrator, etc., with the management server 100. This content includes images (still images, videos, or a combination of still images and videos, etc.) such as advertising images or informational images to be displayed on a typical digital signage, as well as a conversational agent. 【0028】 In step S4, the management terminal 102 sends the key entered by the administrator or other user to the management server 100. This key is the same key that was displayed by the configuration terminal 101 in step S2. 【0029】 In step S5, the management server 100 manages the correspondence between the configuration information registered in step S1 and the conversational agent included in the content registered in step S3, based on the key received from the management terminal 102. 【0030】 In step S6, the management terminal 102 sends the settings for the display device 111 that displays the content, as set by the administrator, to the management server 100. 【0031】 In step S7, the management server 100 displays the content, including the conversational agent registered in step S3, on the display device 111 configured in step S6. 【0032】 In step S8, the conversational agent included in the content displayed by the display device 111 accepts questions from a user 201 who is near the display device 111. In this case, in step S9, the display device 111 sends the questions accepted by the conversational agent to the management server 100. 【0033】 In step S9, the management server 100 generates an answer to the question received from the display device 111 based on the question and answer contained in the configuration information corresponding to the conversational agent displayed on the display device 111, and also acquires related images associated with the answer. In step S10, the management server 100 sends the generated answer and the acquired related images to the display device 111. 【0034】 In step S11, the display device 111 displays the response received from the management server 100 and related videos. 【0035】 Through the above process, the information processing system 1, which distributes content to a display device 111 installed at a predetermined location, can not only distribute content but also transmit desired answers to received questions via a dialogue agent. 【0036】 Furthermore, "location where the display device 111 is installed, etc." may include, for example, the location (location coordinates, etc.) of the place where the display device 111 is installed, the environment of the place where the display device 111 is installed, or the attributes of the place where the display device 111 is installed. 【0037】 <Hardware Configuration> (Management server, configuration terminal, and hardware configuration of the management terminal) The configuration terminal 101 and the management terminal 102 have, for example, the hardware configuration of the computer 300 shown in Figure 3. The management server 100 is composed of one or more computers 300. 【0038】 Figure 3 shows an example of the hardware configuration of a computer according to one embodiment. The computer 300 includes, for example, a CPU (Central Processing Unit) 301, ROM (Read Only Memory) 302, RAM (Random Access Memory) 303, HD (Hard Disk) 304, HDD (Hard Disk Drive) controller 305, display 306, external device connection I / F (Interface) 307, network I / F 308, keyboard 309, pointing device 310, DVD-RW (Digital Versatile Disk Rewritable) drive 312, media I / F 314, and bus line 315, as shown in Figure 3. 【0039】 Of these components, the CPU 301 controls the overall operation of the computer 300. The ROM 302 stores programs used to start the computer 300, such as the IPL (Initial Program Loader). The RAM 303 is used, for example, as a work area for the CPU 301. The HD 304 stores programs such as the OS (Operating System), applications, and device drivers, as well as various data. The HDD controller 305 controls the reading or writing of various data to the HD 304, for example, according to the control of the CPU 301. 【0040】 Display 306 displays various information, such as a cursor, menu, window, text, or image. Note that Display 306 may be located outside the computer 300. External device connection I / F 307 is an interface such as USB (Universal Serial Bus) for connecting external devices, such as local devices. Network I / F 308 is an interface for data communication using a communication network. 【0041】 The keyboard 309 is a type of input device equipped with multiple keys for inputting characters, numbers, and various instructions. The pointing device 310 is a type of input device for selecting and executing various instructions, selecting processing targets, moving the cursor, and so on. The keyboard 309 and the pointing device 310 may be located outside the computer 300. 【0042】 The DVD-RW drive 312 controls the reading or writing of various data to the DVD-RW 311, which is an example of a removable recording medium. Note that the DVD-RW 311 is not limited to DVD-RW; it may be any other removable recording medium. The media interface 314 controls the reading or writing (storage) of data to the media 313, such as flash memory. The bus line 315 includes an address bus, a data bus, and various control signals for electrically connecting the above components. 【0043】 (Hardware configuration of the display control unit) Figure 4(A) shows an example of the hardware configuration of the display control device 110. In the example in Figure 4(A), the display control device 110 includes a CPU 401, memory 402, storage device 403, communication I / F 404, display device connection I / F 405, and bus 406, etc. 【0044】 The CPU 401 is an arithmetic unit that realizes the various functions of the display control device 110 by executing a program for the display control device 110 stored in, for example, a storage device 403 or memory 402. The memory 402 includes, for example, RAM used as a work area for the CPU 401, and ROM that pre-stores a program for starting the display control device 110. The storage device 403 is, for example, a non-volatile, high-capacity storage device such as an HDD or SSD (Solid State Drive). 【0045】 Communication I / F 404 is a communication interface, such as a wired LAN, wireless LAN, or wireless WAN, for connecting the display control device 110 to the communication network 2. Display device connection I / F 405 is an interface, such as HDMI® (High-Definition Multimedia Interface) or DisplayPort®, for connecting the display device 111 to the display control device 110. Bus 406 is connected in common to all of the above components and transmits, for example, address signals, data signals, and various control signals. 【0046】 Figure 4(B) shows an example of the hardware configuration of the display device 111. In the example in Figure 4(B), the display device 111 includes a CPU 401, memory 402, storage device 403, communication interface 404, display input device 411, audio input / output circuit 412, speaker 413, microphone 414, and bus 406, etc. Note that the CPU 401, memory 402, storage device 403, communication interface 404, and bus 406 in Figure 4(B) are the same as those described in Figure 4(A), so their explanation is omitted here. 【0047】 The display input device 411 is, for example, a touch panel display or the like, which includes a display device such as an LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) and an input device such as a touch panel. The display device and the input device may be provided separately. 【0048】 The audio input / output circuit 412 includes a circuit that outputs sound by converting audio data into an audio signal and outputting the amplified audio signal to a speaker 413, and a circuit that converts an audio signal input from a microphone 414 into audio data. 【0049】 <Functional Configuration> Figure 5 shows an example of the functional configuration of the information processing system 1 according to the first embodiment. For the sake of simplicity, the following explanation will be given assuming that the display device 111 has the functions of the display control device 110. 【0050】 (Management server functional configuration) The management server 100 implements various functional configurations, such as those shown in Figure 5, by having one or more computers 300 equipped with the management server 100 execute predetermined programs. Note that the computers equipped with the management server 100 are not limited to physical machines; for example, they may be virtual machines on the cloud. 【0051】 In the example shown in Figure 5, the management server 100 has a functional configuration including a communication unit 501, a setting reception unit 502, a content management unit 503, a correspondence management unit 504, a distribution control unit 505, a generation unit 506, and a storage unit 507. At least some of the above functional configurations may be implemented by hardware. 【0052】 The communication unit 501 connects the management server 100 to the communication network 2 using, for example, a network interface 308, and performs communication processing to communicate with other devices or systems such as the display device 111, the setting terminal 101, and the management terminal 102. 【0053】 The setting reception unit 502 performs a setting reception process to receive setting information related to questions and answers received from the user. For example, the setting reception unit 502 receives setting information from the setting terminal 101, which includes one or more questions and answers set by an administrator, and image information related to those answers, and stores and manages the received setting information in the setting information 511 of the storage unit 507. 【0054】 Figure 6(A) shows an image of the configuration information 511 managed by the management server 100. In the example in Figure 6(A), the configuration information 511 includes information such as "Configuration ID," "Question," "Answer," and "Related Image Name" as items. The "Configuration ID" is identification information that identifies the configuration information received by the configuration reception unit 502. The "Question" is one or more questions registered by the administrator, etc. The "Answer" is the answer to the "Question" registered by the administrator, etc. The "Related Image Name" is information for identifying related images (moving images, still images, or a combination of moving and still images) related to the "Answer" registered by the administrator, etc. Note that the "Related Image Name" is not limited to the name of the related image, but may also be, for example, identification information that identifies the related image, link information for obtaining the related image, or the file name of the related image. 【0055】 Preferably, the setting reception unit 502 manages the setting information 511 for each client. This allows, for example, optimized questions and answers, and related images to be set for each client. 【0056】 As another example, the setting reception unit 502 may manage the setting information 511 according to the location where the display device 111 is installed. For example, in a store such as a supermarket, it is desirable to prepare different responses for the dialogue agent of the display device 111 installed in the food section on the first floor and the dialogue agent of the display device 111 installed in the clothing section on the second floor. On the other hand, if multiple display devices 111 are installed in the same location, sales area, or floor, it is desirable to prepare the same responses for the dialogue agents of the display devices 111 installed in the same location. In such cases, it is desirable for the setting reception unit 502 to manage the setting information 511 according to the location where the display device 111 is installed. 【0057】 As another example, the setting reception unit 502 may manage the setting information 511 according to the content displayed by the display device 111. For example, if the display device 111 installed in a grocery store is displaying an advertisement for a new product, it is expected that users will ask questions about that product. In such a case, it is desirable for the administrator to set up questions and answers about the product or the sales area for that product on the display device 111 that displays the advertisement for that product. 【0058】 Furthermore, the setting reception unit 502 may manage the setting information 511 according to, for example, the environment of the location where the display device 111 is installed (e.g., temperature, humidity, brightness, etc.) or the attributes of the location where the display device 111 is installed (e.g., medical institution, nursing care facility, shop, office, etc.). 【0059】 The content management unit 503 performs content management processing to manage the distribution destination and the content to be distributed to the distribution destination, which includes the image to be distributed to the distribution destination and the information of the dialogue agent, in association with each other. 【0060】 Figure 6(B) shows an image of content information 512 managed by the management server 100. In the example in Figure 6(B), content information 512 includes items such as "Content ID," "Content Name," "Client Name," and "Content." "Content ID" is identification information that identifies content including, for example, an image (still image, moving image, or a combination of still and moving images) and an interactive agent. "Content Name" is information indicating the name of the content. Note that "Content Name" is not limited to the name of the content, but may also be, for example, a string indicating a brief description of the content. "Client Name" is information indicating the name of the client using the information processing system 1. Note that "Client Name" may also be a client ID that identifies the client. "Content" is information indicating the image or interactive agent included in the content. "Content" may be, for example, the name of the image or interactive agent included in the content, or it may also be identification information. Furthermore, "Content" may also be link information for obtaining the image or interactive agent included in the content, or a file name, etc. 【0061】 The correspondence relationship management unit 504 performs correspondence relationship management processing to associate the setting information received by the setting reception unit 502 with the information of the dialogue agent that interacts with the user of the display device 111, based on the key entered into the management terminal 102 that accepts content settings. 【0062】 For example, the correspondence management unit 504 causes the setting terminal 101, which has received the setting information from the setting reception unit 502, to display the key corresponding to the received setting information. The correspondence management unit 504 also stores, for example, the setting ID that identifies the received setting information and the key corresponding to that setting information in correspondence information 513, as shown in Figure 6(C). 【0063】 Figure 6(C) shows an image of the correspondence information 513 managed by the management server 100. In the example in Figure 6(C), the correspondence information 513 includes information such as "setting ID," "setting information name," and "key" as items. The "setting ID" is identification information that identifies the setting information. This "setting ID" corresponds to the "setting ID" contained in the setting information 511. The "setting information name" is information that indicates the name of the setting information. Note that the "setting information name" is not limited to the name of the setting information, but may also be a brief description of the setting information. The "key" is unique information that corresponds one-to-one with the setting information. For example, if the setting ID has many digits or is in a format that is difficult for administrators to handle, a "key" in a format that is easy for administrators to handle, such as a number of a predetermined number of digits, can be used as unique information corresponding to the setting information. Note that the information processing system 1 may use the setting ID as the key. 【0064】 Furthermore, the correspondence management unit 504 associates the setting information received by the setting reception unit 502 with the conversational agent included in the set content, based on the key entered into the management terminal 102 that sets the content. 【0065】 For example, suppose the content management unit 503 receives content information for content ID "C00101" from the management terminal 102, which is included in the content information 512 in Figure 6(B). Also, suppose the key "A0123" included in the correspondence information 513 in Figure 6(C) is entered into the management terminal 102 that has set the content information. In this case, the correspondence relationship management unit 504 associates "Dialogue Agent X" included in the content for content ID "C00101" with the setting information for setting ID "QA0001" which corresponds to the key "A0123". 【0066】 The distribution control unit 505 executes distribution control processing to distribute content to the display device 111 based on the distribution destination. For example, the distribution control unit 505 receives a setting from the management terminal 102 for a display device 111 that will display content including the conversation agent, and distributes the content to the set display device 111, or to the display control device 110 that will display the content on the display device 111. 【0067】 The generation unit 506 performs a generation process to generate answers based on the questions and answers contained in the configuration information corresponding to the dialogue agent displayed by the display device 111, in response to questions received from the user by the dialogue agent. For example, the generation unit 506 uses artificial intelligence (AI) to generate answers based on the content set in the questions and answers contained in the configuration information. For example, the generation unit 506 can also generate answers for content that can be inferred from the questions and answers contained in the configuration information. On the other hand, the generation unit 506 does not have to generate answers for questions that are completely unrelated to the questions and answers contained in the configuration information. 【0068】 For example, when the distribution control unit 505 receives a question from the dialogue agent displayed on the display device 111, it uses the generation unit 506 to generate an answer to the question. The distribution control unit 505 also uses the generation unit 506 to acquire related images associated with the answer generated by the generation unit 506. Furthermore, the distribution control unit 505 displays the answer generated by the generation unit 506 and the related images acquired from the generation unit 506 on the display device 111. 【0069】 The memory unit 507 is implemented by, for example, a program executed by the computer 300, and storage devices such as the HD 304 and the HDD controller 305. The memory unit 507 stores various information, data, and programs, such as setting information 511, content information 512, compatibility information 513, and distribution destination information 514. 【0070】 The distribution destination information 514 is information about the display device 111 or display control device 110, etc., which is the distribution destination for the content. For example, the information processing system 1 stores the distribution destination information 514, as shown in Figure 6(D), in advance in the storage unit 507, etc. 【0071】 Figure 6(D) shows an image of the destination information 514. In the example in Figure 6(D), the destination information 514 includes items such as "Destination ID," "Destination Name," and "Recipient." The "Destination ID" is identification information that identifies the display device 111, etc., of the destination to which the content is delivered. The "Destination Name" is information that indicates the name of the display device 111, etc., of the destination. Note that the "Destination Name" is not limited to the name of the destination, but may also be, for example, a brief description of the destination. The "Recipient" is information that indicates the destination used when delivering content to the destination (for example, an IP address). 【0072】 (Functional configuration of the settings terminal) The configuration terminal 101 realizes the various functional configurations, such as the communication unit 521, display unit 522, operation reception unit 523, and storage unit 524, by having the CPU 301 execute a program such as a web browser or an application corresponding to the information processing system 1. 【0073】 The communication unit 521 uses the network interface 308 or the like to connect the configuration terminal 101 to the communication network 2 and executes communication processing to communicate with other devices or systems such as the management server 100. 【0074】 The display unit 522 performs display processing to display various display screens on the display 306 or the like. For example, the display unit 522 has the functionality of a web browser and displays a settings screen or the like for setting information for the conversational agent based on web content provided by the management server 100. 【0075】 The operation reception unit 523 executes operation reception processing to receive input operations from administrators, etc. For example, the operation reception unit 523 receives input operations from administrators, etc., on the setting screen displayed by the display unit 522, and transmits the entered information, etc., to the management server 100. 【0076】 The memory unit 524 is implemented by, for example, a program executed by the CPU 301, an HD 304, an HDD controller 305, and RAM 303, and stores various data, information, and programs. 【0077】 (Functional configuration of the management terminal) The management terminal 102 implements its various functional configurations, including the communication unit 531, display unit 532, operation reception unit 533, and storage unit 534, by having the CPU 301 execute a program such as a web browser or an application corresponding to the information processing system 1. 【0078】 The communication unit 531 uses the network interface 308 or the like to connect the configuration terminal 101 to the communication network 2 and executes communication processing to communicate with other devices or systems such as the management server 100. 【0079】 The display unit 532 performs display processing to display various display screens on the display 306 or the like. For example, the display unit 532 has the functionality of a web browser and displays a settings screen or the like to set content information based on web content provided by the management server 100. 【0080】 The operation reception unit 533 executes operation reception processing to receive input operations from administrators, etc. For example, the operation reception unit 533 receives input operations from administrators, etc., on the setting screen displayed by the display unit 532 and transmits the entered information, etc., to the management server 100. 【0081】 The memory unit 534 is implemented by, for example, a program executed by the CPU 301, an HD 304, an HDD controller 305, and RAM 303, and stores various data, information, and programs. 【0082】 (Functional configuration of the display device) The display device 111 realizes the various functional configurations shown in Figure 5 by, for example, executing a predetermined program on the CPU 401. In the example in Figure 5, the display device 111 has various functional configurations such as a communication unit 541, an input / output control unit 542, a display unit 543, an operation reception unit 544, an audio input / output unit 545, and a storage unit 546. At least some of the above functional configurations may be realized by hardware. 【0083】 The communication unit 541 uses the communication I / F 404 or the like to connect the display device 111 to the communication network 2 and executes communication processing to communicate with other devices or systems such as the management server 100. 【0084】 The input / output control unit 542 displays the content distributed from the management server 100 on the display unit 543 and outputs the audio contained in the content to the audio input / output unit 545. The input / output control unit 542 also converts user questions and other information acquired by the audio input / output unit 545 into, for example, text data and sends it to the management server 100. 【0085】 The display unit 543 performs display processing, for example, to display content distributed from the management server 100 on the display input device 411 or the like, in accordance with the control of the input / output control unit 542. 【0086】 The operation reception unit 544 performs operation reception processing to receive user input operations to the display input device 411, etc. For example, the operation reception unit 544 receives user input operations to the conversational agent included in the content displayed by the display unit 543. 【0087】 The audio input / output unit 545 performs audio output processing, for example, in accordance with the control of the input / output control unit 542, to output audio contained in the content distributed from the management server 100 using the audio input / output circuit 412 and the speaker 413. The audio input / output unit 545 also performs audio input processing to acquire the voice of a user in the vicinity of the display device 111 using the microphone 414 and the audio input / output circuit 412. 【0088】 The memory unit 524 is implemented, for example, by a program executed by the CPU 401 and a storage device 403, and stores various data, information, and programs. 【0089】 (Functional configuration of the display control device) The display control device 110 has a configuration that omits the display unit 543, operation reception unit 544, and audio input / output unit 545 from the functional configuration of the display device 111 shown in Figure 5. In this case, the input / output control unit 542 of the display control device 110 controls the display unit 543 of the display device 111 to display the content received from the management server 100 on the display device 111. The input / output control unit 542 of the display control device 110 also controls the audio input / output unit 545 of the display device 111 to output the audio contained in the content received from the management server 100 to the display device 111. Furthermore, the input / output control unit 542 of the display control device 110 controls the audio input / output unit 545 of the display device 111 to acquire the voice of a user located in the vicinity of the display device 111. 【0090】 <Processing flow> Next, the processing flow of the information processing method according to the first embodiment will be described. 【0091】 (Setting information processing) Figure 7 is a sequence diagram showing an example of the configuration information setting process according to the first embodiment. This process shows an example of the process performed when an administrator or the like sets configuration information 511, for example, as shown in Figure 6(A). At the start of the process shown in Figure 7, it is assumed that the administrator or the like has already logged in to the management server 100 using the configuration terminal 101. 【0092】 In step S701, the administrator or other person shall perform an operation to display the setting information screen on the setting terminal 101. Accordingly, in step S702, the operation reception unit 523 of the setting terminal 101 sends a request to the management server 100 to display the setting information screen. 【0093】 In step S703, the setting reception unit 502 of the management server 100 sends a setting information screen 800, such as the one shown in Figure 8, to the setting terminal 101. As a result, in step S704, the display unit 522 of the setting terminal 101 displays the setting information screen 800 received from the management server 100 on the display 306 or the like. 【0094】 The processing in steps S701 to S704 is an example of the process by which the setting terminal 101 displays the setting information screen 800. For example, if the setting terminal 101 is running an application program for the information processing system 1 (hereinafter referred to as "app"), the app may create the setting information screen 800 and display it on the display 306 or the like. 【0095】 Figure 8 shows an example of a settings screen according to the first embodiment. In the example in Figure 8, the settings screen 800 displays multiple selection buttons 801 for selecting existing settings information, and a new creation button 802. Administrators can create new settings information by selecting the new creation button 802. Administrators can also transition to a settings information editing screen 900, such as the one shown in Figure 9, by selecting a selection button 801. 【0096】 Figure 9 shows an example of a settings information editing screen according to the first embodiment. In the example in Figure 9, the settings information editing screen 900 displays a QA button 901 for registering questions and answers, a still image button 902 for registering still images, a video button 903 for registering videos, a file upload button 904, and key buttons 905, etc. 【0097】 Administrators can select the QA button 901 to display the question and answer setting field 906 and set questions and their answers. Administrators can also upload related images (still images) to the management server 100, etc., by selecting the still image button 902 and then the file upload button 904. Furthermore, administrators can upload related images (videos) to the management server 100, etc., by selecting the video button 903 and then the file upload button 904. 【0098】 Furthermore, after configuring the settings, administrators can select key button 905 to display a key, which is unique information corresponding to the configured settings. 【0099】 Now, let's return to Figure 7 and continue the explanation of the sequence diagram. In step S705, the administrator or other user performs setting operations on the setting information setting screen 800 described in Figure 8 and the setting information editing screen 900 described in Figure 9. As a result, in step S706, the operation reception unit 523 of the setting terminal 101 transmits the setting information (questions and answers, and image information of related images, etc.) set by the administrator or other user to the management server 100. 【0100】 In step S707, the setting reception unit 502 of the management server 100 assigns a setting ID to the setting information received from the setting terminal 101 and stores it in setting information 511, for example, as shown in Figure 6(A). 【0101】 In step S708, the administrator or other user selects the key button 905 on the configuration information editing screen 900, as explained in Figure 9, to perform the key display operation. As a result, in step S709, the operation reception unit 523 of the configuration terminal 101 sends a key display request to the management server 100. 【0102】 In step S710, the correspondence management unit 504 of the management server 100 generates a key corresponding to the configuration information stored in step S707. The correspondence management unit 504 also stores the generated key in correspondence information 513, for example as shown in Figure 6(C), associating it with the configuration information stored in step S707. In step S707, the correspondence management unit 504 may also generate a key corresponding to the configuration information when the configuration reception unit 502 stores the configuration information. 【0103】 In step S711, the setting reception unit 502 of the management server 100 sends the key generated by the correspondence management unit 504 to the setting terminal 101. 【0104】 In step S712, the display unit 522 of the configuration terminal 101 displays the key received from the management server 100 on the configuration information editing screen 900, for example, as shown in Figure 9. 【0105】 Through the process shown in Figure 7, administrators can configure settings information corresponding to the conversational agent and obtain keys corresponding to the configured settings information. 【0106】 (Content information setting process) Figure 10 is a sequence diagram showing an example of the content information setting process according to the first embodiment. This process shows an example of the process performed when an administrator or the like sets content information 512, for example, as shown in Figure 6(B). It is assumed that the setting information setting process described in Figure 7 has already been performed at the start of the process shown in Figure 10. 【0107】 In step S1001, the administrator or other person shall perform an operation to display the content settings screen on the management terminal 102. Accordingly, in step S1002, the operation reception unit 533 of the management terminal 102 sends a request to display the content settings screen to the management server 100. 【0108】 In step S1003, the content management unit 503 of the management server 100 transmits a content setting screen 1100, such as the one shown in Figure 11, to the management terminal 102. As a result, in step S1004, the display unit 532 of the management terminal 102 displays the content information setting screen 1100 received from the management server 100 on the display 306 or the like. 【0109】 The processes in steps S1001 to S1004 are an example of the process by which the management terminal 102 displays the content information setting screen 1100. For example, if the management terminal 102 is running an application for the information processing system 1, the application may create the content information setting screen 1100 and display it on the display 306 or the like. 【0110】 Figure 11 shows an example of a content settings screen according to the first embodiment. In the example in Figure 11, the content settings screen 1100 displays a screen split layout setting area 1101, a playlist setting area 1102, a content list display area 1103, and a key input field 1105, etc. 【0111】 In the screen split layout setting area 1101, administrators can set the screen split layout for the content to be displayed on the display device 111. In the example in Figure 11, an example is shown in which the screen of the content to be displayed on the display device 111 is divided into three parts: "1. Main", "2. Sub", and "3. Sub". 【0112】 In the playlist settings area 1102, administrators can set the content to be displayed in the "1. Main" area by selecting the "1. Main" tab. For example, administrators can set the content to be displayed in the "1. Main" area by dragging and dropping content displayed in the content list display area 1103 to the playlist settings area 1102. 【0113】 Similarly, in the playlist settings area 1102, administrators can set the content to be displayed in the "2. Sub" area by selecting the "2. Sub" tab. Furthermore, in the playlist settings area 1102, administrators can set the content to be displayed in the "3. Sub" area by selecting the "3. Sub" tab. 【0114】 Of the content displayed in the content list display area 1103, AI Assistant 1104a is content that displays an example of a conversational agent, the AI ​​Assistant. Description 1104b is content that displays a description of the AI ​​Assistant. 【0115】 For example, in the playlist settings area 1102, an administrator can select the "2. Sub" tab and set the AI ​​assistant 1104a in the playlist settings area 1102 to display the AI ​​assistant in the "2. Sub" area. 【0116】 Furthermore, administrators can associate the settings configured in Figure 7 with the conversational agents included in the content by entering the key displayed in step S712 of Figure 7 into the key input field 1105. 【0117】 Now, let's return to Figure 10 and continue the explanation of the sequence diagram. In step S1005, the administrator, etc., uses the content information setting screen 1100, as shown in Figure 11, to set the content, including the conversational agent (AI assistant 1104a in the example of Figure 11), as described above. 【0118】 In step S1006, the administrator or other user registers a key corresponding to the setting information associated with the conversational agent included in the content by entering a key in the key input field 1105 of the content information setting screen 1100, as shown in Figure 11. 【0119】 In step S1007, the administrator or other user performs a save operation by selecting the save key 1106 on the content information setting screen 1100, as shown in Figure 11. As a result, in step S1008, the operation reception unit 533 of the management terminal 102 transmits the set content information and key to the management server 100. 【0120】 In step S1009, the content management unit 503 of the management server 100 assigns a content ID to the content information received from the management terminal 102 and stores it in content information 512, for example, as shown in Figure 6(B). 【0121】 In step S1010, the correspondence management unit 504 of the management server 100 associates the configuration information corresponding to the key received from the management terminal 102 with the dialogue agent included in the newly stored content information. 【0122】 For example, the correspondence management unit 504 identifies the setting ID of the setting information corresponding to the key received from the management terminal 102 from the correspondence information 513, as shown in Figure 6(C). For example, if the key is "A0123", the correspondence management unit 504 associates the setting information with setting ID "QA0001" with the conversational agent included in the newly stored content information. 【0123】 Through the processes in steps S1001 to S1010, administrators can configure content information and associate that configuration information with the conversational agents included in the configured content information. 【0124】 Furthermore, the information processing system 1 can configure the display device 111 that displays the configured content through the processing in steps S1011 to S1017. 【0125】 In step S1011, the administrator or other person shall perform an operation on the management terminal 102 to display the destination settings screen. Accordingly, in step S1012, the operation reception unit 533 of the management terminal 102 sends a request to the management server 100 to display the destination settings screen. 【0126】 In step S1013, the content management unit 503 of the management server 100 sends a destination setting screen 1200, for example, as shown in Figure 12, to the management terminal 102. As a result, in step S1014, the display unit 532 of the management terminal 102 displays the destination setting screen 1200 received from the management server 100 on the display 306 or the like. 【0127】 The processing in steps S1011 to S1014 is an example of the process by which the management terminal 102 displays the distribution destination settings screen 1200. For example, if the management terminal 102 is running an application for the information processing system 1, the application may create the distribution destination settings screen 1200 and display it on the display 306 or the like. 【0128】 Figure 12 shows an example of a destination setting screen according to one embodiment. In the example in Figure 12, multiple destinations (for example, display devices 111 that display content) are displayed for selection on the destination setting screen 1200. By selecting a destination on the destination setting screen 1200, administrators can display a content setting screen 1200 for the destination, such as the one shown in Figure 13. 【0129】 Figure 13 shows an example of a screen for registering content to a distribution destination according to one embodiment. In the example in Figure 13, the content registration screen 1300 for distribution destinations displays a list of registrable content 1301 and a content registration field 1302 for distribution destinations. Administrators can set the distribution destination (display device 111) to display content 1303 by dragging and dropping content (for example, content 1303) displayed in the list of registrable content 1301 to the content registration field 1302 for distribution destinations. 【0130】 Now, let's return to Figure 10 and continue explaining the sequence diagram. In step S1015, the administrator or other person will perform the operation to set the distribution destination where the content will be displayed. As a result, in step S1016, the operation reception unit 533 of the management terminal 102 will send the information of the distribution destination where the content will be displayed to the management server 100. 【0131】 In step S1017, the content management unit 503 stores the distribution destination information received from the management terminal 102 to display the content. For example, the content management unit 503 may store the distribution destination information associated with the content information 512, as shown in Figure 6(B), or it may store the distribution destination information 514 associated with the content to be distributed, as shown in Figure 6(D). 【0132】 Through the processing in steps S1011 to S1017, the information processing system 1 can configure the display device 111 to display content set by the administrator or other relevant party. 【0133】 (Content display processing) Figure 14 is a sequence diagram showing an example of content display processing according to one embodiment. This process shows an example of displaying content on the destination display device 111 based on the content information set in the process in Figure 10. It is assumed that the content information setting process described in Figure 10 has already been performed at the start of the process shown in Figure 14. 【0134】 In step S1401, the distribution control unit 505 of the management server 100 looks at the content information set in the process of Figure 10 and the distribution destination information, determines the distribution destination display device 111 corresponding to the distribution destination ID and the content to be distributed, and distributes the content including the dialogue agent to the distribution destination display device 111. 【0135】 In step S1402, the input / output control unit 542 of the display device 111 displays the content distributed from the management server 100 using the display unit 543. Furthermore, if the distributed content includes audio, the input / output control unit 542 also outputs the audio included in the content using the audio input / output unit 545. 【0136】 For example, the input / output control unit 542 of the display device 111 displays a content display screen 1500, as shown in Figure 15, on a display input device 411 or the like using the display unit 543. 【0137】 In the example shown in Figure 15, the content display screen 1500 is divided into a first area 1501, a second area 1502, and a third area 1503. In the example shown in Figure 15, the first area 1501 is assumed to display general digital signage content, such as a commercial or an information screen. The second area 1502 is assumed to display an AI assistant 1504, which is an example of a conversational agent, based on information about the conversational agent included in the content (for example, a display image of the conversational agent). The third area 1503 is assumed to display a description of the AI ​​assistant. 【0138】 In step S1403, the user in front of the display device 111 asks a question to the AI ​​assistant 1504 displayed on the display device 111. For example, the user selects the microphone button 1505 on the content display screen 1500, as shown in Figure 15. 【0139】 As a result, the input / output control unit 542 of the display device 111 displays a content display screen 1600, for example, as shown in Figure 16. In the example in Figure 16, the AI ​​assistant 1504 displayed in the second area 1502 of the content display screen 1600 displays a message 1602, for example, "Please speak into the microphone during the interview." The input / output control unit 542 of the display device 111 also uses the voice input / output unit 545 to acquire questions from the user in voice. 【0140】 Preferably, when the input / output control unit 542 of the display device 111 receives a question from the user via voice, it converts the user's voice question into text and displays a content display screen 1700, for example, as shown in Figure 17. In the example of Figure 17, on the content display screen 1700, the AI ​​assistant 1504 displayed in the second area 1502 displays the user's question in text in the question content display field 1701. The user can ask the AI ​​assistant 1504 a question using the question content displayed in the question content display field 1701 by selecting the "Ask a Question" button 1702 on this content display screen 1700. 【0141】 Now, let's return to Figure 14 and continue the explanation of the sequence diagram. In step S1404, the input / output control unit 542 of the display device 111 sends, for example, the user's question in text form and the content ID of the displayed content to the management server 100. 【0142】 In step S1405, the distribution control unit 505 of the management server 100 uses the generation unit 506 to generate an answer to a question received from the display device 111. For example, the generation unit 506 obtains configuration information corresponding to the conversational agent included in the content displayed by the display device 111 based on the content ID received from the display device 111. The generation unit 506 also generates an answer corresponding to the question received from the display device 111 based on the question and answer included in the acquired configuration information. 【0143】 In step S1406, the generation unit 506 acquires related images (still images, videos, or a combination of still images and videos) associated with the generated answer based on the acquired setting information. 【0144】 In step S1407, the distribution control unit 505 of the management server 100 transmits the response generated by the generation unit 506 and the related images acquired by the generation unit 506 to the display device 111. 【0145】 In step S1408, the input / output control unit 542 of the display device 111 displays the response received from the management server 100 and related images on the content display screen 1800, for example, as shown in Figure 18. In the example in Figure 18, the AI ​​assistant 1504 displayed in the second area 1502 of the content display screen 1800 displays the response received from the management server 100 in the response display field 1701. 【0146】 Furthermore, in the content display screen 1800, the first area 1501 displays related images 1802 received from the management server 100 instead of digital content. In the example in Figure 18, a floor layout diagram showing the arrangement of the sales area on the first floor is displayed as related image 1802. The input / output control unit 542 of the display device 111 may also overlay the answers received from the management server 100 and related images on top of the digital content when displaying digital content in the first area 1501. By displaying the answers received from the management server 100 and related images on top of the digital content, the administrator can display the answers received from the management server 100 and related images in the first area 1501 without having to change the display order of the digital content (setting information indicating the order in which content is displayed). In addition, users can check the answers to the questions they have asked and the related images. Furthermore, the area that displays the response received from the management server 100 and related images is not limited to the first area 1501, but may include both the first area 1501 and the third area 1503. 【0147】 As shown in Figure 14, the AI ​​assistant 1504, an example of a conversational agent displayed by the display device 111, can answer user questions and display related images based on the settings configured by the administrator. Note that displaying related images is optional and not mandatory. 【0148】 As described above, according to the first embodiment, in an information processing system 1 that distributes content to a display device 111 installed in a predetermined location, it becomes possible not only to distribute content but also to transmit desired answers to received questions via a dialogue agent. 【0149】 [Second Embodiment] In the information processing system 1 according to the first embodiment, the setting terminal 101 was used to set the setting information of the conversational agent. However, this is just one example, and the information processing system 1 may also use the management terminal 102 to set the setting information of the conversational agent. 【0150】 (Processing of setting content information and configuration information) Figure 19 shows an example of the content information and setting information setting process according to the second embodiment. This process shows an example of the process when an administrator or the like sets content information and setting information using the management terminal 102. 【0151】 Note that the processes in steps S1001 to S1005 in Figure 19 are the same as those in steps S1001 to S1005 explained in Figure 10, so their explanation is omitted here. Also, the basic processing content is the same as in the first embodiment, so a detailed explanation of the processing similar to that in the first embodiment is omitted here. 【0152】 In step S1005, once the content configuration, including the dialogue agent, is complete, in step S1901, the operation reception unit 533 of the management terminal 102 transmits the configured content information to the management server 100. 【0153】 In step S1902, the content management unit 503 of the management server 100 assigns a content ID to the content information received from the management terminal 102 and stores it in content information 512, for example, as shown in Figure 20(A). 【0154】 In step S1903, the administrator or other user performs an operation on the management terminal 102 to display the settings screen for configuration information. Accordingly, in step S1904, the operation reception unit 533 of the management terminal 102 sends a request to the management server 100 to display the settings screen for configuration information. 【0155】 In step S1905, the setting reception unit 502 of the management server 100 transmits a setting information screen 800, such as the one shown in Figure 8, to the management terminal 102. As a result, in step S1906, the display unit 532 of the management terminal 102 displays the setting information screen 800 received from the management server 100 on the display 306 or the like. 【0156】 In step S1907, the administrator or other user performs the setting information operation on the setting information setting screen 800 described in Figure 8 and the setting information editing screen 900 described in Figure 9. As a result, in step S1908, the operation reception unit 533 of the management terminal 102 transmits the setting information (questions and answers, and image information of related images, etc.) set by the administrator or other user to the management server 100. 【0157】 In step S1909, the setting reception unit 502 of the management server 100 assigns a content ID to the setting information received from the management terminal 102 and stores it in the setting information 511, for example, as shown in Figure 20(B). 【0158】 As shown in Figure 20, in the second embodiment, a content ID is assigned to the configuration information 511, so that the content information 512 and the configuration information 511 can be associated using the content ID. Therefore, the correspondence management unit 504 of the management server 100 can easily associate the dialogue agent included in the content with the configuration information from the content information 512 and the configuration information 511 without using a key. 【0159】 In the second embodiment, the processing in steps S1011 to S1017 in Figure 10 and the content display processing in Figure 14 may be the same as in the first embodiment. 【0160】 As described above, according to the second embodiment, content information 512 and setting information 511 can be set using the management terminal 102. Furthermore, the correspondence relationship management unit 504 can easily manage the correspondence between the setting information and the conversational agent included in the content without using keys. 【0161】 [Third Embodiment] The information processing system 1 may have a function to analyze information collected from the operation history of users using the display device 111, notify the user of the analysis results, and suggest changes to the setting information by the administrator or other relevant personnel. 【0162】 <Functional Configuration> Figure 21 is a diagram showing an example of the functional configuration of an information processing system according to the third embodiment. 【0163】 (Management server functional configuration) The management server 100 according to the third embodiment includes, in addition to the functional configuration of the management server 100 according to the first embodiment described in Figure 5, an analysis unit 2101 and a change acceptance unit 2102. 【0164】 The analysis unit 2101 is implemented, for example, by a program executed by a computer on the management server 100, and performs analysis processing to analyze the user's operation history to the display device 111. For example, the analysis unit 2101 analyzes the content of questions asked by the user to the display device 111 and analyzes the number of times the same question was received, or the number of times the same word was received, etc. 【0165】 The change reception unit 2102 is implemented, for example, by a program executed by a computer on the management server 100, and displays the analysis results from the analysis unit 2101 on the setting terminal 101, the management terminal 102, or the display device 111, etc. The change reception unit 2102 also accepts changes to the setting information corresponding to the display device 111 based on the analysis results. 【0166】 In the management server 100 according to the second embodiment, the functional configurations other than the analysis unit 2101 and the change acceptance unit 2102 may be the same as in the first embodiment. Also, the functional configurations of the setting terminal 101, the management terminal 102, and the display device 111 may be the same as in the first embodiment. 【0167】 <Processing flow> (Process to change configuration information) Figure 22 is a sequence diagram showing an example of the configuration information modification process according to the third embodiment. This process is performed, for example, by the management server 100 in parallel with the content display process described in Figure 14. 【0168】 In the third embodiment, other processes such as setting information, setting content information, and displaying content may be the same as in the first or second embodiment. 【0169】 In step S2201, the analysis unit 2101 extracts the user's input to the display device 111 and stores it in the storage unit 507 or the like. For example, the analysis unit 2101 extracts the content (e.g., words) that the user has entered into the display device 111 by voice input or handwriting input, etc., using voice recognition or character recognition, etc., and stores the extracted content (e.g., words) in the storage unit 507 or the like. 【0170】 In step S202, the analysis unit 2101 determines whether the user's input to the display device 111 has reached a predetermined number of inputs (e.g., 20 times) or a predetermined input period (e.g., one week). If the user's input has not reached the predetermined number of inputs or the predetermined input period, the analysis unit 2101 returns to step S2201. On the other hand, if the user's input has reached the predetermined number of inputs or the predetermined input period, the analysis unit 2101 moves the process to step S2203. 【0171】 When the process moves to step S2203, the analysis unit 2101 analyzes the user's input. For example, the analysis unit 2101 extracts words entered by the user via voice input or handwriting input, and sorts the most frequently entered words in descending order of frequency. 【0172】 In step S2204, the change reception unit 2102 displays the analysis results from the analysis unit 2101 and a suggestion screen proposing changes to the setting information on, for example, the setting terminal 101 or the management terminal 102. For example, the change reception unit 2102 creates a suggestion screen 2300 as shown in Figure 23 based on the analysis results from the analysis unit 2101, and displays the created suggestion screen 2300 on the setting terminal 101 or the management terminal 102. 【0173】 Figure 23 shows an example of a proposal screen according to the third embodiment. In the example in Figure 23, the change reception unit 2102 displays data 2301, which shows the user's input content and the number of times it has been entered, in descending order of the number of times it has been entered, on the proposal screen 2300. The change reception unit 2102 also displays the proposed content 2302 to the user on the proposal screen 2300. 【0174】 For example, if the user has entered the word "fish" the most times, the change request unit 2102 will suggest setting up a new question and answer related to "fish". In the example in Figure 23, the suggestion screen 2300 displays, as an example, the suggestion content 2302 which reads, "We will display the most frequently entered words from the content (words) entered by the user via voice input or handwriting input, sorted by frequency of input. Would you like to set up a new question and answer related to 'fish' which is displayed at the top of the input list?" 【0175】 Administrators can display the settings information change screen by selecting the "Yes" button 2303 on the suggestion screen 2300. 【0176】 Now, let's return to Figure 22 and continue the explanation of the flowchart. In step S2205, the change reception unit 2102 determines whether the "Yes" button 2303 was selected on the proposal screen 2300. If the "Yes" button 2303 is not selected, the change reception unit 2102 returns to step S2201. On the other hand, if the "Yes" button 2303 is selected, the change reception unit 2102 moves the process to step S2206. 【0177】 When the process moves to step S2206, the change reception unit 2102 displays a setting information change screen (or setting information setting screen) on the setting terminal 101 or management terminal 102 that is displaying the suggestion screen 2300. Using this setting information change screen (or setting information setting screen), the user can set new setting information (questions and answers, related images, etc.). 【0178】 According to the third embodiment, the information processing system 1 can analyze the operation history of the user using the display device 111 and propose new setting information for the dialogue agent. 【0179】 Note that the functional configuration of the information processing system shown in Figure 21 is just one example. For example, the analysis unit 2101 is not limited to the management server 100, but may also be located in the display device 111, the setting terminal 101, or the management terminal 102, etc. 【0180】 As described above, according to each embodiment of the present invention, in an information processing system 1 that distributes content to a display device 111 installed at a predetermined location, it becomes possible not only to distribute content but also to transmit a desired answer to a question received via a dialogue agent. 【0181】 <Supplement> Each function of the embodiments described above can be realized by one or more processing circuits. Hereinafter, "processing circuit" as used herein includes processors programmed to execute each function by software, such as processors implemented by electronic circuits, as well as devices such as ASICs (Application Specific Integrated Circuits), DSPs (digital signal processors), FPGAs (field programmable gate arrays), and conventional circuit modules designed to execute each function described above. 【0182】 Furthermore, the apparatus described in the examples represents only one of several computing environments for carrying out the embodiments disclosed herein. In one embodiment, the management server 100 includes multiple computing devices, such as a server cluster. The multiple computing devices are configured to communicate with each other via any type of communication link, including networks and shared memory, and perform the processing disclosed herein. Moreover, each functional configuration of the management server 100 may be combined into a single server device or divided among multiple devices. 【0183】 <Note> This specification discloses information processing devices, information processing systems, information processing methods, and programs as described below. (Note 1) An information processing device that distributes content to a display device installed in a predetermined location, A settings reception unit that receives settings information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management unit manages the correspondence between the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device, A content management unit manages the distribution destination and the content to be distributed to said distribution destination, which includes images and information of the dialogue agent to be distributed to said distribution destination, in association with each other. The system includes a distribution control unit that distributes the content to the display device based on the distribution destination, The distribution control unit is an information processing device that, upon receiving a question from the display device, transmits an answer to the display device based on setting information corresponding to the information of the dialogue agent included in the content distributed to the display device. (Note 2) The setting reception unit receives the setting information from the first terminal that receives the input of the setting information, The aforementioned correspondence management department, The first terminal displays unique information corresponding to the aforementioned setting information. An information processing device according to Appendix 1, which associates the setting information with information of a dialogue agent that interacts with the user of the display device, based on the unique information input to a second terminal that accepts the setting of the aforementioned content. (Note 3) The setting reception unit receives the setting information from the terminal that sets the content, The correspondence management unit associates the setting information with the dialogue agent that interacts with the user of the display device. The information processing device described in Appendix 1. (Note 4) The aforementioned setting information includes one or more questions and answers, and image information related to the answers, The distribution control unit transmits the answer to the user's question and the image related to the answer to the display device based on the setting information. An information processing device as described in any of the appendices 1 to 3. (Note 5) The aforementioned setting reception unit is an information processing device described in any of Appendix 1 to Appendix 4, which manages the aforementioned setting information for each client. (Note 6) The setting reception unit is an information processing device according to any one of the appendices 1 to 4, which manages the setting information according to the predetermined location or the content. (Note 7) An analysis unit that analyzes the user's operation history, The analysis results from the analysis unit are displayed on the display unit, and the change reception unit accepts changes to the setting information set based on the analysis results, An information processing device having any of the features described in Appendix 1 to 6. (Note 8) An information processing system comprising an information processing device that distributes content to a display device installed at a predetermined location, and a terminal device capable of communicating with the information processing device, The aforementioned information processing device is The terminal device includes a setting reception unit that receives setting information regarding questions received from the user and the settings for answers to those questions, A correspondence relationship management unit manages the correspondence between the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device, A content management unit manages the distribution destination and the content to be distributed to said distribution destination, which includes images and information of the dialogue agent to be distributed to said distribution destination, in association with each other. The system includes a distribution control unit that distributes the content to the display device based on the distribution destination, The terminal device has a display unit that displays a settings screen for receiving input of setting information for the dialogue agent, When the distribution control unit receives a question from the display device, it transmits an answer to the display device based on the configuration information corresponding to the information of the dialogue agent included in the content distributed to the display device. Information processing system. (Note 9) An information processing device that distributes content to a display device installed in a designated location, A configuration acceptance process that accepts configuration information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management process that manages the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device in association with each other, A content management process that manages the distribution destination and the content to be distributed to said distribution destination, which includes the image to be distributed to said distribution destination and the information of the conversation agent, in association with each other. Distribution control processing for distributing the content to the display device based on the distribution destination, Execute, The distribution control process is an information processing method that, when a question is received from the display device, sends an answer to the display device based on setting information corresponding to the information of the dialogue agent included in the content distributed to the display device. (Note 10) An information processing device that distributes content to a display device installed in a designated location, A configuration acceptance process that accepts configuration information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management process that manages the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device in association with each other, A content management process that manages the distribution destination and the content to be distributed to said distribution destination, which includes the image to be distributed to said distribution destination and the information of the conversation agent, in association with each other. Distribution control processing for distributing the content to the display device based on the distribution destination, Make it run, The distribution control process is a program that, upon receiving a question from the display device, sends an answer to the display device based on configuration information corresponding to the information of the dialogue agent included in the content distributed to the display device. 【0184】 Although embodiments of the present invention have been described above, the present invention is not limited to these specific embodiments, and various modifications and applications are possible within the scope of the gist of the present invention as described in the claims. [Explanation of symbols] 【0185】 1. Information Processing System 2. Communication Network 100 Management Server (Information Processing Device) 101 Setup terminal (first terminal) 102 Management terminal (second terminal) 110, 110a, 110b Display Control Device 111, 111a, 111b, 111c, 111d display device 300 Computers 502 Configuration Reception Department 504 Response Management Department 505 Distribution Control Unit 2101 Analysis Department 2102 Change Request Department [Prior art documents] [Patent Documents] 【0186】 [Patent Document 1] Japanese Patent Publication No. 2016-090643

Claims

[Claim 1] An information processing device that distributes content to a display device installed in a predetermined location, A settings reception unit that receives settings information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management unit manages the correspondence between the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device, A content management unit manages the distribution destination and the content to be distributed to said distribution destination, which includes images and information of the dialogue agent to be distributed to said distribution destination, in association with each other. The system includes a distribution control unit that distributes the content to the display device based on the distribution destination, The distribution control unit is an information processing device that, upon receiving a question from the display device, transmits an answer to the display device based on setting information corresponding to the information of the dialogue agent included in the content distributed to the display device. [Claim 2] The setting reception unit receives the setting information from the first terminal that receives the input of the setting information, The aforementioned correspondence management department, The first terminal displays unique information corresponding to the aforementioned setting information. Based on the unique information input to the second terminal that accepts the settings for the aforementioned content, the setting information is associated with the information of the dialogue agent that interacts with the user of the display device. The information processing apparatus according to claim 1. [Claim 3] The setting reception unit receives the setting information from the terminal that sets the content, The correspondence management unit associates the setting information with the dialogue agent that interacts with the user of the display device. The information processing apparatus according to claim 1. [Claim 4] The aforementioned setting information includes one or more questions and answers, and image information related to the answers, The distribution control unit transmits the answer to the user's question and the image related to the answer to the display device based on the setting information. The information processing apparatus according to any one of claims 1 to 3. [Claim 5] The information processing device according to any one of claims 1 to 3, wherein the setting reception unit manages the setting information for each client. [Claim 6] The information processing apparatus according to any one of claims 1 to 3, wherein the setting reception unit manages the setting information according to the predetermined location or the content. [Claim 7] An analysis unit that analyzes the user's operation history, The analysis results from the analysis unit are displayed on the display unit, and the change reception unit accepts changes to the setting information set based on the analysis results, An information processing apparatus according to any one of claims 1 to 3, having the following features. [Claim 8] An information processing system comprising an information processing device that distributes content to a display device installed at a predetermined location, and a terminal device capable of communicating with the information processing device, The aforementioned information processing device is The terminal device includes a setting reception unit that receives setting information regarding questions received from the user and the settings for answers to those questions, A correspondence relationship management unit manages the correspondence between the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device, A content management unit manages the distribution destination and the content to be distributed to said distribution destination, which includes images and information of the dialogue agent to be distributed to said distribution destination, in association with each other. The system includes a distribution control unit that distributes the content to the display device based on the distribution destination, The terminal device has a display unit that displays a settings screen for receiving input of setting information for the dialogue agent, When the distribution control unit receives a question from the display device, it transmits an answer to the display device based on the configuration information corresponding to the information of the dialogue agent included in the content distributed to the display device. Information processing system. [Claim 9] An information processing device that distributes content to a display device installed in a designated location, A configuration acceptance process that accepts configuration information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management process that manages the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device in association with each other, A content management process that manages the distribution destination and the content to be distributed to said distribution destination, which includes the image to be distributed to said distribution destination and the information of the conversation agent, in association with each other. Distribution control processing for distributing the content to the display device based on the distribution destination, Execute, The distribution control process is an information processing method that, when a question is received from the display device, sends an answer to the display device based on setting information corresponding to the information of the dialogue agent included in the content distributed to the display device. [Claim 10] An information processing device that distributes content to a display device installed in a designated location, A configuration acceptance process that accepts configuration information regarding questions received from users and the settings for answers to those questions, A correspondence relationship management process that manages the aforementioned setting information and the information of the dialogue agent that interacts with the user of the display device in association with each other, A content management process that manages the distribution destination and the content to be distributed to said distribution destination, which includes the image to be distributed to said distribution destination and the information of the conversation agent, in association with each other. Distribution control processing for distributing the content to the display device based on the distribution destination, Make it run, The distribution control process is a program that, upon receiving a question from the display device, sends an answer to the display device based on configuration information corresponding to the information of the dialogue agent included in the content distributed to the display device.

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