system

JP2026097391APending Publication Date: 2026-06-16SOFTBANK GROUP CORP
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Patent Information

Authority / Receiving Office
JP · JP
Patent Type
Applications
Current Assignee / Owner
SOFTBANK GROUP CORP
Filing Date
2024-12-04
Publication Date
2026-06-16

AI Technical Summary

Benefits of technology

【0005】 本発明は、通信における言語データをリアルタイムで収集し、それを自然言語処理技術を用いて解析するシステムを提供する。解析されたデータから感情を評価し、ネガティブな発言や不適切な表現を特定することで、ハラスメントの兆候を検知する。また、特にネガティブな言語パターンやキーワードを識別することにより、問題の早期特定を可能とする。自動生成されたフィードバックメッセージは、具体的な改善策や教育的内容を含み、発言者に直接的かつ教育的な対応を行う。これにより、職場環境の改善及びハラスメントの未然防止を図るものである。

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Abstract

We provide the system. [Solution] Means for collecting language data in communications, A means for analyzing the aforementioned language data using natural language processing and evaluating emotions, A means for identifying negative statements or inappropriate expressions based on the analysis results, A system that includes means for automatically generating and providing feedback messages in response to identified statements.
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Claims

1. Means for collecting language data in communications, A means for analyzing the aforementioned language data using natural language processing and evaluating emotions, A means for identifying negative statements or inappropriate expressions based on the analysis results, A system that includes means for automatically generating and providing feedback messages in response to identified statements.

2. The system according to claim 1, which uses specific keywords or phrases when identifying negative remarks or inappropriate expressions.

3. The system according to claim 1, wherein feedback messages are generated by natural language generation technology that includes specific improvement measures and educational content.