system

Abstract

Provide a system. 【Solution means】 Data recording means for inputting personal information and recording the information, Document generation means for managing the recorded information and automatically generating administrative application forms, Notification means for tracking the progress of the generated document and sending notifications to users, Document analysis and recording means for analyzing important information and recording it in computer format, Event detection and proposal means for detecting life milestones and proposing necessary official procedures, Conversation means for providing appropriate application information in response to user inquiries, Deadline management means for tracking the submission deadline of application documents and automatically warning, Urban management support means for simplifying application procedures related to public activities and supporting urban management, A system including the above.

Description

Technical Field

[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a persona chatbot control method performed by at least one processor, including steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Since the process of administrative applications is complex and time-consuming, many users are likely to be confused about which documents should be submitted to which institutions. There is also a risk of receiving penalties for missing the submission deadline. Such a situation not only increases the burden on individuals but also has the problem of reducing the efficiency of administrative affairs. The purpose of the present invention is to solve these problems and provide a system that enables users to smoothly conduct administrative applications.

Means for Solving the Problems

[0005] This invention provides a document generation means that has an information recording means for inputting and recording personal information, and automatically generates administrative application documents based on that information. Furthermore, it includes a notification means for tracking the progress of applications and providing necessary notifications to the user, and a document analysis and storage means for analyzing and saving information from scanned documents. By including an event detection and suggestion means that detects life events based on the user's behavior and calendar information and proposes appropriate administrative procedures, a dialogue means that responds to user questions in real time, and a deadline management means that automatically manages the submission deadlines and renewal periods of application documents, this invention realizes a system that comprehensively supports the user's application procedures.

[0006] "Information recording means" refers to a device or process for electronically recording and managing personal information entered by a user.

[0007] A "document generation means" is a function or device that automatically generates necessary administrative application documents based on recorded personal information.

[0008] "Notification means" refers to methods or devices for informing users about the progress of their application and the actions they need to take.

[0009] "Document analysis and storage means" refers to a process or device for extracting important information from scanned documents and storing it in digital format.

[0010] "Event detection and suggestion means" refers to a function or device that analyzes user behavior data and schedule information, automatically detects life events, and suggests necessary administrative procedures.

[0011] A "dialogue method" is a communication method or system that provides appropriate information in real time in response to questions or requests from users.

[0012] "Deadline management means" refers to methods or devices for tracking and managing the submission deadlines and renewal periods of application documents. [Brief explanation of the drawing]

[0013] [Figure 1] This is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] This is a conceptual diagram showing an example of the essential functions of a data processing device and a smart device according to the first embodiment. [Figure 3] This is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4] This is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] This is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] This is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] This is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] This is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] This shows an emotion map where multiple emotions are mapped. [Figure 10] This shows an emotion map where multiple emotions are mapped. [Figure 11] This is a sequence diagram showing the processing flow of the data processing system in Example 1. [Figure 12] This is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13] This is a sequence diagram showing the processing flow of the data processing system in Example 2, which incorporates an emotion engine. [Figure 14] This is a sequence diagram showing the processing flow of the data processing system in Application Example 2, which combines an emotion engine. [Modes for carrying out the invention]

[0014] Hereinafter, an example of an embodiment of a system according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0015] First, the terms used in the following description will be explained.

[0016] In the following embodiments, the numbered processor (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of multiple arithmetic units. Also, the processor may be a single type of arithmetic unit or a combination of multiple types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), and the like.

[0017] In the following embodiments, the numbered RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0018] In the following embodiments, the numbered storage is one or more non-volatile storage devices that store various programs and various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes, etc.

[0019] In the following embodiments, the signed communication interface (I / F) is an interface that includes a communication processor and an antenna, etc. The communication interface manages communication between multiple computers. Examples of communication standards applicable to the communication interface include wireless communication standards such as 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark).

[0020] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0021] [First Embodiment]

[0022] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0023] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0024] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0025] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0026] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0027] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0028] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0029] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0030] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0031] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0032] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0033] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0034] This invention is a system that supports individuals in efficiently submitting administrative applications. This system utilizes an AI agent combining various information technologies to generate application documents, manage progress, and provide information notifications on behalf of the user. The specific implementation of this system is described below.

[0035] First, users access an application on their device and enter their basic information, such as their name, address, age, and contact information. This information is recorded and securely managed by the server. Next, the server uses this registration information to automatically generate the administrative application documents required by the user. This process is streamlined by using templates that correspond to various applications.

[0036] The progress of the generated application documents is tracked in real time by the server, and users are notified whenever progress is made. These notifications are sent via email and in-app notifications to help users stay informed about the application process.

[0037] Users can scan necessary documents using their device's camera. The server then uses OCR (Optical Character Recognition) to extract important information from the scanned documents and stores it in a digital archive. This data can then be reused for future applications.

[0038] Furthermore, the server detects changes in the user's life (life events) from their calendar and location information and suggests the necessary administrative procedures. For example, if a user moves, the server will list the necessary documents, such as moving-out and moving-in notifications, and guide the user through the process.

[0039] For users' questions and inquiries, a chatbot is available on the device to provide real-time information. Multilingual support is also available, making it convenient for users who speak different languages.

[0040] This system also automatically manages the submission deadlines for application documents. The server monitors deadlines and sends reminders to users to prompt them to take necessary actions by the due date. For example, if an application document needs to be updated, the system notifies the user in advance, reducing the risk of missing the deadline.

[0041] As a concrete example, when a user moves, using this system, various procedures related to moving out and moving in are automatically managed by the system, and relevant documents are generated. The user simply scans the necessary documents, and the system proceeds with the processing. The process is completed when the user approves the notification at the appropriate time.

[0042] Thus, this invention aims to streamline administrative applications and reduce the burden on users, and through the synergistic action of various functions, it realizes a system that provides great convenience to users.

[0043] The following describes the processing flow.

[0044] Step 1:

[0045] The user accesses the application on their device and enters basic information such as their name, address, and age. This provides the user with the basic data necessary to use the system.

[0046] Step 2:

[0047] The server receives user input information and records it in a secure database. This makes the basic information available for future application procedures.

[0048] Step 3:

[0049] The server combines recorded user information with associated application templates to automatically generate administrative application documents tailored to the user. This process ensures that necessary information is appropriately embedded in the documents.

[0050] Step 4:

[0051] The server monitors the progress of the generated application documents and sends notifications to the user at each stage. This allows the user to always know the status of their application and take necessary actions in a timely manner.

[0052] Step 5:

[0053] The user uses their device's camera to scan the documents that need to be submitted. Here, the user is providing the digitization of physical documents.

[0054] Step 6:

[0055] The server analyzes the scanned document images using OCR technology and extracts important information as text data. This allows the information to be stored in a digital archive.

[0056] Step 7:

[0057] The server monitors the user's calendar and location information to automatically detect life events. For example, if a move is detected, it uses this information to prepare to initiate the necessary procedures.

[0058] Step 8:

[0059] The server generates a list of application procedures related to the detected life event and notifies the user. This list includes procedures such as moving out and moving in in the case of moving.

[0060] Step 9:

[0061] The chatbot on the device receives questions from users and provides information and instructions in real time. Multilingual support allows it to meet the diverse needs of users.

[0062] Step 10:

[0063] The server automatically tracks application deadlines and renewal dates, and sends reminders to users as the deadline approaches. This ensures that users complete the process without missing deadlines.

[0064] Through the steps outlined above, this system efficiently supports users in their administrative application procedures, significantly reducing the time and effort required.

[0065] (Example 1)

[0066] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0067] Traditional administrative procedures are complex and time-consuming for individuals, making it difficult to prepare the appropriate documents and manage submission deadlines. Furthermore, understanding and implementing appropriate procedures in response to changes in one's life is a burden for individuals. In addition, the lack of multilingual support and real-time assistance creates further barriers for users who speak different languages.

[0068] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0069] In this invention, the server includes data collection means, document generation means, and information provision means. This enables the automatic generation of administrative procedure documents from the input of personal information, real-time monitoring of document progress, and user notification. Furthermore, by using change detection and suggestion means, changes in lifestyle can be detected, guidance on necessary administrative procedures can be provided, and the efficiency of procedures and the burden on users can be reduced.

[0070] "Data collection methods" refer to methods for inputting personal information and securely recording that information.

[0071] A "document generation method" is a method of automatically creating administrative procedural documents in the appropriate format using managed information.

[0072] "Information provision means" refers to a method of monitoring the progress of generated documents and notifying users in real time.

[0073] "Data analysis and storage means" refers to methods for extracting important information from scanned documents and storing it in electronic format.

[0074] "Change detection and suggestion means" refers to a method of monitoring changes in the user's life and suggesting necessary administrative procedures.

[0075] A "dialogue processing method" is a method that enables two-way communication by responding to questions from users and providing appropriate information.

[0076] A "deadline tracking method" is a system that monitors the submission deadlines for procedural documents and automatically sends reminders to users.

[0077] "Optical recognition" refers to using optical character recognition (OCR) technology to obtain text information from scanned documents.

[0078] An "electronic archive" is a database that systematically classifies digitized information and stores it in a format that allows for quick retrieval as needed.

[0079] This system provides support for individuals to efficiently navigate administrative procedures. Its main functions include personal information collection, automatic generation of administrative documents, progress management, life event detection and procedural suggestions, question answering, and deadline tracking.

[0080] The user first enters personal information using an application on their device. This information includes name, address, age, and contact details. The device acts as an interface for securely transmitting this information to the server.

[0081] The server stores the received personal information in a database. Based on the input information, the server utilizes a generation AI model to automatically generate the necessary documents for administrative procedures using templates. The progress of the generated documents is tracked in real time, and the user is notified. Notifications are sent via email and in-app push notifications.

[0082] By using the device's camera, users can scan necessary documents. The server uses OCR technology to extract important information from the scanned documents and stores it in an electronic archive. This makes it possible to reuse this data for future applications.

[0083] The server further analyzes the user's calendar and location information to detect changes in their life (life events). For example, if it detects that the user is planning to move, it lists the relevant administrative procedures and guides the user through the steps involved.

[0084] A device equipped with chatbot functionality responds to user questions and provides necessary information in real time. It also supports multiple languages, making it accessible to users who speak different languages.

[0085] The server automatically tracks submission deadlines and sends reminders to users as the deadline approaches, ensuring that important deadlines are not missed. This allows users to take necessary actions with ample time. For example, if a user is moving, the system assists with preparing the necessary documents such as moving-out and moving-in notifications. An example of a prompt message is as follows: "Please select a template that lists the necessary administrative procedures based on your moving plans and automatically generates the relevant documents."

[0086] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0087] Step 1:

[0088] Users access the application provided on their device and enter personal information. This information includes name, address, age, and contact information. This information is formatted by the device during input and sent to the server via an API.

[0089] Step 2:

[0090] The server stores the received personal information in a database. The data is first received using a secure protocol. After verifying the integrity of the input data, the server writes it to the database in an encrypted state. During this process, data format conversion and validation are performed.

[0091] Step 3:

[0092] The server automatically generates administrative procedure documents based on stored personal information. In this process, an AI model is used to map the information to the appropriate template. The input is personal information, and the output is the generated document. This document is output in digital format and saved in a specific folder on the server.

[0093] Step 4:

[0094] The server monitors the progress of the generated documents. This process triggers a change in the document's status, generating new progress information. This generated progress information is then communicated to the user through a notification system. Email and in-app notifications are used as notification channels.

[0095] Step 5:

[0096] The user scans the necessary documents using the device's camera. This is done by placing the document on a flat surface, holding the camera horizontally, and taking a picture. The scanned image is then transferred to the server after minor image correction on the device.

[0097] Step 6:

[0098] The server extracts text information from received scanned images using OCR technology. The input is scanned images, and the output is text data. The extracted text is stored in a database with key information and organized as a digital archive.

[0099] Step 7:

[0100] The server analyzes the user's calendar and location information to detect life events. The input for the analysis is schedule data and location logs, and the output is a list of life events. The event information is processed by the server, and necessary administrative procedure information is automatically generated.

[0101] Step 8:

[0102] The device uses a chatbot to automatically respond to user inquiries. Input is the user's text question, and output is a text answer to that question. A generative AI model is used to select and display the appropriate answer to the user.

[0103] Step 9:

[0104] The server tracks submission deadlines and automatically sends reminders. The tracking process checks the deadlines for each document in the database and generates a notification as soon as the deadline approaches. The generated notification is sent to the user using the specified method.

[0105] (Application Example 1)

[0106] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0107] In modern cities, personal administrative procedures are numerous and often cumbersome, requiring significant time and effort for deadline management and document preparation. Furthermore, while automation and efficiency improvements in administrative procedures are progressing, users often fail to fully benefit from these advancements. Additionally, the lack of adequate systems to support urban management operations hinders efficient urban administration.

[0108] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0109] In this invention, the server includes data recording means for inputting and recording personal information; document generation means for managing the recorded information and automatically generating administrative application forms; notification means for tracking the progress of the generated documents and sending notifications to users; document analysis and recording means for analyzing important information and recording it in computer format; event detection and suggestion means for detecting life milestones and suggesting necessary public procedures; conversation means for providing appropriate application information in response to user inquiries; deadline management means for tracking the submission deadline of application documents and automatically issuing warnings; and urban management support means for simplifying application procedures related to public activities and supporting urban management. This makes administrative procedures for individuals more efficient and enables smoother urban management operations.

[0110] A "data recording means" is a system for electronically storing and securely managing personal information entered by users.

[0111] "Document generation means" refers to technology that automatically creates necessary administrative application forms based on user information.

[0112] A "notification system" is a system for tracking the progress of generated documents and notifying users of necessary information.

[0113] "Document analysis and recording means" refers to methods for extracting important information and storing it in digital format.

[0114] The "event detection and suggestion means" is a function that detects significant life events and suggests appropriate administrative procedures to the user.

[0115] A "communication tool" is an interactive system for answering user questions and providing necessary application information.

[0116] A "deadline management system" is a function that tracks the submission deadline for application documents and notifies users of the deadline in a timely manner.

[0117] "Urban management support measures" refer to technologies that simplify application procedures related to public activities and support urban management operations.

[0118] This invention is a system that supports individual administrative procedures and consists of three elements: a server, a terminal, and a user. The server securely records and manages the user's personal information in a database and automatically generates administrative application forms using AI technology. By using an application on the terminal, the user can smoothly carry out administrative procedures.

[0119] The user first enters personal information through a terminal, which is then transmitted to the server. This information is stored by data recording means, and then the necessary administrative documents are automatically created using document generation means. The server notifies the user of the progress of the generated documents via notification means.

[0120] When a user scans a document, they use the terminal's camera, and the scanned data is saved to a database through document analysis and recording mechanisms. Furthermore, using event detection and suggestion mechanisms, the server detects the user's life events and suggests necessary administrative procedures. Conversational mechanisms enable real-time responses to user inquiries.

[0121] The deadline management system tracks document submission deadlines and notifies users of these deadlines, helping them avoid missing necessary procedures. Furthermore, the urban management support system streamlines public activities throughout the city, resulting in smoother application processes.

[0122] This system is designed for smartphone users and utilizes open-source Tesseract for camera-based OCR technology and Firebase Cloud Messaging for notification functionality. For example, it can streamline the process of submitting change-of-move and change-in notifications when residents move. An example of a prompt would be: "Consider an application using an AI agent to streamline administrative applications. Provide specific examples of how residents would use it in a smart city, and describe the necessary hardware and software for implementation."

[0123] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0124] Step 1:

[0125] Users enter personal information via their terminal. This information includes name, address, and contact details. The entered information is transmitted to the server using data recording means and securely recorded in a database. The input here is personal information provided by the user, and the output is information stored in the server's database.

[0126] Step 2:

[0127] The server uses recorded personal information to automatically generate administrative application forms using a document generation system. A template tailored to the user's requirements is used, and the entered data is embedded in the template. User information and application type are used as input, and the generated administrative application form is obtained as output.

[0128] Step 3:

[0129] The server tracks the progress of the generated application using a notification system. A notification is sent to the user each time the document status is updated. The input is the progress data of the application, and the output is the notification to the user.

[0130] Step 4:

[0131] The user scans the necessary documents using the device's camera. The scanned image data is sent to a server, where it undergoes OCR processing using document analysis and recording tools. This extracts text data, which is then stored in a database. The input is image data, and the output is text data in electronic format.

[0132] Step 5:

[0133] The server activates event detection and suggestion mechanisms based on user input and schedule information to detect life events. Based on the detected events, it suggests necessary administrative procedures to the user. The input here is user behavior and schedule data, and the output is information on the suggested procedures.

[0134] Step 6:

[0135] Real-time responses to user inquiries are provided using a server-based conversational tool. A generative AI model is used to analyze user questions and provide optimal information. The input is the user's question, and the output is recommended information and procedures.

[0136] Step 7:

[0137] The server uses deadline management tools to monitor document submission deadlines and sends reminders to users. This encourages appropriate action to be taken in accordance with the deadline. The input is the deadline information for the application documents, and the output is a notification regarding the deadline.

[0138] Step 8:

[0139] This system streamlines application procedures for public activities through urban management support tools. This will improve the efficiency of urban management operations. While the input is information related to public activities, the output is a simplified procedural process.

[0140] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0141] This invention is a system that supports individuals in submitting administrative applications quickly and effectively. It utilizes an emotion engine to recognize the user's emotions and respond accordingly. The system's embodiments and processing flow are described in detail below.

[0142] The user accesses the application on their device and enters basic personal information. This allows the user to provide the necessary data and initiates the registration process. The server receives this information, securely records and manages it. Based on the recorded information, the server automatically generates the administrative application documents required by the user. This generation process involves adapting the information to a pre-prepared template.

[0143] The generated documents are monitored by the server, and users are notified at the appropriate time. These notifications are viewable on the device, ensuring users have a clear understanding of the next steps they need to take.

[0144] This system features a function that allows users to scan documents, digitizing physical documents using the terminal's camera. This digital data is sent to a server, where important information is extracted using OCR technology and stored in a digital archive for reuse in future application procedures.

[0145] A system equipped with an emotion engine analyzes the user's emotions from their facial expressions and text input. The server uses this emotion analysis to provide optimal dialogue tailored to the user's needs and state. For example, if the user is feeling stressed, the server will explain procedures more simply and adjust the support to make the user feel at ease. This emotion-based response is delivered on the terminal via a chatbot-based dialogue method.

[0146] Furthermore, the server analyzes the user's calendar information and location data to automatically detect life events. Based on this detection, relevant administrative procedures are suggested, and the user can take the necessary actions accordingly. In this process, the emotion engine adjusts the suggestions, providing information in a way that is easily accepted by the user.

[0147] As a concrete example, consider a user who is planning to move. The user is stressed because they are overwhelmed with tasks on moving day. The system's emotion engine recognizes this emotion, and the server simply explains the necessary administrative procedures (such as filing a change of address form and a change of address form), guiding the user through the procedures in order of priority.

[0148] Thus, the present invention provides a personalized administrative application process that responds to the user's emotions, thereby realizing a more user-friendly procedure.

[0149] The following describes the processing flow.

[0150] Step 1:

[0151] Users begin using the system by accessing the application on their device and entering basic information such as their name and address. This information is essential data for the user's application process.

[0152] Step 2:

[0153] The server receives the entered user information and records and manages it in a highly secure database. This ensures the integrity of the information and makes it available for use in subsequent processing.

[0154] Step 3:

[0155] The server automatically generates the necessary administrative application documents based on recorded user information. By embedding individual information into templates, the required documents can be prepared quickly.

[0156] Step 4:

[0157] The server uses an emotion engine to detect user input and its impact on the UI, and analyzes the user's emotions. For example, it monitors the user's input speed and their response to error messages.

[0158] Step 5:

[0159] Based on the results of sentiment analysis, the server adjusts the progress information and necessary dialogue content of the generated application documents and notifies the user at the appropriate time. This provides support tailored to the user's psychological state.

[0160] Step 6:

[0161] Users prepare the necessary documents physically or electronically and scan them using the device's camera or scanner. These digital copies streamline the application process.

[0162] Step 7:

[0163] The server receives scanned documents and extracts information using OCR technology. The important information is then stored in a digital archive for future use.

[0164] Step 8:

[0165] The server detects life events from the user's calendar and location information. For example, if it detects a planned move, it uses that information to prepare suggestions for related procedures.

[0166] Step 9:

[0167] The server takes the user's emotional state into consideration, lists specific administrative procedures (e.g., submitting a change of address notification), prioritizes them, and guides the user through them.

[0168] Step 10:

[0169] The chatbot on the device receives questions from users and provides real-time, emotion-sensitive responses. For example, if a user expresses anxiety, it will provide a more detailed and reassuring explanation.

[0170] This series of steps enables the system to understand the user's emotions while efficiently supporting administrative applications.

[0171] (Example 2)

[0172] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0173] In modern society, it is crucial for individuals to efficiently navigate administrative procedures. However, cumbersome procedures often cause stress and confusion, leading to delays and errors. Furthermore, managing application document preparation and submission deadlines is complex, highlighting the need for support in these areas. Therefore, the challenge lies in providing efficient and user-friendly procedural support systems that take user needs into consideration.

[0174] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0175] In this invention, the server includes data recording means for inputting and storing personal data; document generation means for processing the stored data and automatically generating business procedure documents; and emotion analysis and adjustment means for detecting the user's emotions based on emotion analysis technology and simplifying and adjusting procedures. This enables users to complete administrative procedures quickly and accurately without stress.

[0176] "Personal data" refers to basic information about the user, such as their name, address, and contact information, as well as information necessary for the application.

[0177] "Data recording means" refers to technical means for accurately and securely storing personal data entered by users.

[0178] "Document generation means" refers to a system that automatically creates necessary business procedure documents using stored personal data.

[0179] "Notification means" refers to methods and technologies for monitoring the progress of generated documents and notifying users.

[0180] "Data analysis and storage means" refers to methods and techniques for extracting important information from scanned documents and storing it electronically.

[0181] "Event detection and suggestion means" refers to methods and technologies for identifying life events based on the user's actions and schedules, and for suggesting related business procedures.

[0182] "Dialogue means" refers to technologies such as artificial intelligence and chatbots that respond to user inquiries and provide appropriate procedural information.

[0183] "Deadline management means" refers to technical means for tracking the submission deadline of application documents and sending reminders to users.

[0184] "Emotional analysis and adjustment means" refers to methods and techniques for analyzing a user's emotional state and providing explanations and adjustments to procedures accordingly.

[0185] This invention is a system that provides support for individuals to efficiently carry out administrative procedures. The system mainly consists of a server, terminals, and users, and efficiently processes data and provides an interface tailored to the user.

[0186] The server receives personal data entered by users via their terminals and securely stores it in a database. Security protocols such as SSL / TLS are used for data recording to mitigate the risk of unauthorized access. Based on the stored data, document generation software automatically generates business procedure documents. Document generation utilizes a template engine to embed user information into templates.

[0187] The terminal is responsible for sending user-inputted information to the server and receiving notifications from the server. These notifications clearly indicate the user's next action, such as the status of ongoing document generation or deadline reminders. A user-friendly graphical user interface (GUI) is employed to display information intuitively.

[0188] Furthermore, the terminal has the ability to scan documents, extract text data using OCR software, and send it to a server. This data is stored electronically and can be reused in future procedures.

[0189] Meanwhile, the server uses an emotion engine to analyze user input and facial expression data to determine the user's mental state. This analysis is then used with a generative AI model on the server to adjust interactions according to the user's emotions. When negative emotions such as stress or anxiety are detected, the server simplifies the process and takes measures to reduce the user's burden.

[0190] As a concrete example, consider a scenario where a user is planning to move. This system lists the necessary procedures related to the move (e.g., changing address) and guides the user through them in order of priority. If the emotion engine recognizes the user's stress, the server simplifies the explanation of the procedures, providing the user with a sense of security.

[0191] An example of a prompt sentence to input into a generative AI model is, "Please describe in detail the process for optimizing administrative application procedures based on the user's emotions." Such prompts allow the system to provide support tailored to the individual user's situation.

[0192] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0193] Step 1:

[0194] The user accesses the application on their device and enters personal data (such as name, address, and contact information). This information is sent to the server as basic information necessary for subsequent procedures. The server receives the entered data and stores it securely. This process checks the integrity of the data, converts it to the required format, and records it in the database.

[0195] Step 2:

[0196] The server automatically generates business procedure documents based on stored personal data. In this step, the server creates documents by using pre-configured templates and appropriately filling in the user's information. Parsing software is applied during this process to embed the data and output documents in a predetermined format.

[0197] Step 3:

[0198] The server monitors the progress of the generated document in real time and sends notifications to the user. The device receives this notification and presents the user with information. This notification indicates that the document is complete and that further action is required. The server informs the user via email or an app notification service.

[0199] Step 4:

[0200] The user scans physical documents using the device's camera and sends the digital data to the server. The server uses OCR software to extract text information from the scanned data and stores it in digital format. This analysis result is used for character recognition and database creation, and reused in subsequent processes.

[0201] Step 5:

[0202] The terminal uses an emotion analysis engine to analyze the user's input data and facial expressions to determine their emotional state. The server analyzes this emotional information and uses a generative AI model to generate the optimal response based on the user's state. In this process, the response generated based on the prompt text is provided to the user through a chatbot, conveying information in a conversational format.

[0203] Step 6:

[0204] The server analyzes the user's calendar and location information to identify life events. Based on this identification, the server generates a list of relevant business procedures and guides the user through the terminal. Taking sentiment analysis results into account, the procedures are presented in an order tailored to the user's state, providing information in a way that is more easily accepted by the user.

[0205] (Application Example 2)

[0206] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0207] Traditional administrative application processes require numerous steps, creating a significant psychological burden for users in managing information and completing procedures. Furthermore, the long processing times and lack of flexible responses tailored to users' situations and emotions necessitated improved satisfaction. In particular, procedures performed while emotionally unstable can lead to misunderstandings and misinterpretations, making efficient support difficult.

[0208] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0209] In this invention, the server includes data recording means for inputting and recording personal information, document generation means for managing the recorded information and automatically generating administrative application documents, and emotion adaptation means for adjusting the content of the conversation based on the user's emotions using an emotion analysis engine. This makes it possible to proceed with administrative application procedures quickly and effectively while adapting to the user's individual emotional state, and to provide a user-friendly experience.

[0210] A "data recording means" is a function for electronically acquiring and securely recording personal information and document information entered by users.

[0211] A "document generation method" is a process that automatically generates the documents necessary for administrative applications based on recorded information.

[0212] The "update notification method" is a function that checks the progress of generated documents and administrative procedures and notifies the user in a timely manner.

[0213] "Data analysis and storage means" refers to the function of extracting important information from documents scanned by the user and saving it in digital format.

[0214] The "event detection and suggestion means" is a system that detects events in a user's life and suggests related administrative procedures.

[0215] A "dialogue tool" is a means of communication used to respond to user questions and provide necessary procedural information.

[0216] "Emotional adaptation means" refers to technologies that analyze the user's emotional state and flexibly adjust the content of the dialogue accordingly.

[0217] A "deadline management system" is a function that monitors the submission deadline for application documents and automatically sends reminders to users.

[0218] The system of the present invention is equipped with multiple functions, including data recording, document generation, and sentiment analysis, to assist users in efficiently carrying out administrative procedures. First, the user inputs personal information through a terminal, and this information is securely stored by the data recording means. The generated data is transmitted to a server and managed. Based on the managed information, the server uses the document generation means to automatically generate the necessary administrative documents.

[0219] The server utilizes AWS® and Google® Cloud Platform as its management platform, enabling data security and rapid processing. Interaction with the user is conducted by the server using a dialogue system equipped with a natural language processing model, providing immediate responses to user questions. Furthermore, as an emotion adaptation mechanism, an emotion analysis engine utilizing OpenCV and TENSORFLOW® analyzes the user's emotions from their facial expressions and voice, adopting the most appropriate dialogue method.

[0220] This system reduces the psychological burden on users, allowing them to complete procedures more comfortably. For example, when users are going through the moving process, the system analyzes their emotional state in real time, and if anxiety is detected, the server provides detailed explanations of the procedure to help them feel calmer. An example of such a prompt would be, "How would you like to be guided gently when you need assistance with the moving process?" This example allows users to use the system with peace of mind.

[0221] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0222] Step 1:

[0223] The user enters personal information using a device. The device acquires this information as digital data and records it securely. The entered data includes name, address, contact information, etc., and this data is stored in digital storage by a data recording device.

[0224] Step 2:

[0225] The server automatically generates appropriate administrative documents using a document generation system based on data received from the terminal. It applies the input data to a template and outputs a document with the necessary fields filled in. This generated document is customized according to the user's application details.

[0226] Step 3:

[0227] When communicating with the user, the server uses emotion adaptation tools to analyze emotions from facial expressions and voice. Data collected through the terminal's camera and microphone is input, and emotional states are classified using OpenCV and TensorFlow, with the emotional state output as the analysis result. Based on this, the dialogue content is adjusted.

[0228] Step 4:

[0229] The server uses a natural language processing model to respond to user questions. It analyzes text and voice input from the user and generates appropriate responses via a chatbot. In this process, a generative AI model analyzes the context and intent and outputs the appropriate answer in standard response format.

[0230] Step 5:

[0231] The server tracks the progress of the procedure and notifies the user of updates. Internally, the server analyzes the data, evaluates the progress, and determines the appropriate timing for sending notifications to the user. These notifications include the procedure status and instructions for the next steps.

[0232] Step 6:

[0233] Based on user behavior patterns and schedule information, the server detects events and makes suggestions. Using the user's calendar information as input, it outputs suggestions to list and guide users through relevant administrative procedures. Sentiment analysis may also be used to adjust the suggestions during this process.

[0234] Step 7:

[0235] The server manages the deadlines for submitting application documents and sends reminders to users as needed. It inputs deadline data and generates and outputs reminder messages on the specified date. Timely notifications through reminders ensure users complete their applications on time.

[0236] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0237] Data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0238] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0239] [Second Embodiment]

[0240] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0241] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0242] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0243] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0244] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0245] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0246] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0247] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0248] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0249] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0250] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0251] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0252] This invention is a system that supports individuals in efficiently submitting administrative applications. This system utilizes an AI agent combining various information technologies to generate application documents, manage progress, and provide information notifications on behalf of the user. The specific implementation of this system is described below.

[0253] First, users access an application on their device and enter their basic information, such as their name, address, age, and contact information. This information is recorded and securely managed by the server. Next, the server uses this registration information to automatically generate the administrative application documents required by the user. This process is streamlined by using templates that correspond to various applications.

[0254] The progress of the generated application documents is tracked in real time by the server, and users are notified whenever progress is made. These notifications are sent via email and in-app notifications to help users stay informed about the application process.

[0255] Users can scan necessary documents using their device's camera. The server then uses OCR (Optical Character Recognition) to extract important information from the scanned documents and stores it in a digital archive. This data can then be reused for future applications.

[0256] Furthermore, the server detects changes in the user's life (life events) from their calendar and location information and suggests the necessary administrative procedures. For example, if a user moves, the server will list the necessary documents, such as moving-out and moving-in notifications, and guide the user through the process.

[0257] For users' questions and inquiries, a chatbot is available on the device to provide real-time information. Multilingual support is also available, making it convenient for users who speak different languages.

[0258] This system also automatically manages the submission deadlines for application documents. The server monitors deadlines and sends reminders to users to prompt them to take necessary actions by the due date. For example, if an application document needs to be updated, the system notifies the user in advance, reducing the risk of missing the deadline.

[0259] As a concrete example, when a user moves, using this system, various procedures related to moving out and moving in are automatically managed by the system, and relevant documents are generated. The user simply scans the necessary documents, and the system proceeds with the processing. The process is completed when the user approves the notification at the appropriate time.

[0260] Thus, this invention aims to streamline administrative applications and reduce the burden on users, and through the synergistic action of various functions, it realizes a system that provides great convenience to users.

[0261] The following describes the processing flow.

[0262] Step 1:

[0263] The user accesses the application on their device and enters basic information such as their name, address, and age. This provides the user with the basic data necessary to use the system.

[0264] Step 2:

[0265] The server receives user input information and records it in a secure database. This makes the basic information available for future application procedures.

[0266] Step 3:

[0267] The server combines recorded user information with associated application templates to automatically generate administrative application documents tailored to the user. This process ensures that necessary information is appropriately embedded in the documents.

[0268] Step 4:

[0269] The server monitors the progress of the generated application documents and sends notifications to the user at each stage. This allows the user to always know the status of their application and take necessary actions in a timely manner.

[0270] Step 5:

[0271] The user uses their device's camera to scan the documents that need to be submitted. Here, the user is providing the digitization of physical documents.

[0272] Step 6:

[0273] The server analyzes the scanned document images using OCR technology and extracts important information as text data. This allows the information to be stored in a digital archive.

[0274] Step 7:

[0275] The server monitors the user's calendar and location information to automatically detect life events. For example, if a move is detected, it uses this information to prepare to initiate the necessary procedures.

[0276] Step 8:

[0277] The server generates a list of application procedures related to the detected life event and notifies the user. This list includes procedures such as moving out and moving in in the case of moving.

[0278] Step 9:

[0279] The chatbot on the device receives questions from users and provides information and instructions in real time. Multilingual support allows it to meet the diverse needs of users.

[0280] Step 10:

[0281] The server automatically tracks application deadlines and renewal dates, and sends reminders to users as the deadline approaches. This ensures that users complete the process without missing deadlines.

[0282] Through the above steps, this system efficiently supports the user's administrative application procedures, significantly reducing the labor and time involved.

[0283] (Example 1)

[0284] Next, Example 1 will be described. In the following description, the data processing device 12 is referred to as the "server", and the smart glasses 214 are referred to as the "terminal".

[0285] Conventional administrative procedures are complex and time-consuming for individuals, with problems such as difficulty in preparing appropriate documents and managing submission deadlines. Also, grasping and executing appropriate procedures according to life changes is a burden for individuals. Furthermore, due to the lack of multilingual support and real-time support, there are further barriers for users who speak different languages.

[0286] The specific processing by the specific processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0287] In this invention, the server includes data collection means, document generation means, and information providing means. This enables automatic generation of administrative procedure documents from the input of personal information, real-time monitoring of document progress, and notification to the user. Also, by using change detection and proposal means, changes in life can be detected, guidance on necessary administrative procedures can be provided, and the efficiency of procedures and the reduction of user burden can be realized.

[0288] "Data collection means" is a method for inputting personal information and securely recording that information.

[0289] "Document generation means" is a method for automatically creating administrative procedure documents in an appropriate format using the managed information.

[0290] "Information providing means" is a method for monitoring the progress of the generated documents and notifying the user in real time.

[0291] "Data analysis and storage means" refers to methods for extracting important information from scanned documents and storing it in electronic format.

[0292] "Change detection and suggestion means" refers to a method of monitoring changes in the user's life and suggesting necessary administrative procedures.

[0293] A "dialogue processing method" is a method that enables two-way communication by responding to questions from users and providing appropriate information.

[0294] A "deadline tracking method" is a system that monitors the submission deadlines for procedural documents and automatically sends reminders to users.

[0295] "Optical recognition" refers to using optical character recognition (OCR) technology to obtain text information from scanned documents.

[0296] An "electronic archive" is a database that systematically classifies digitized information and stores it in a format that allows for quick retrieval as needed.

[0297] This system provides support for individuals to efficiently navigate administrative procedures. Its main functions include personal information collection, automatic generation of administrative documents, progress management, life event detection and procedural suggestions, question answering, and deadline tracking.

[0298] The user first enters personal information using an application on their device. This information includes name, address, age, and contact details. The device acts as an interface for securely transmitting this information to the server.

[0299] The server stores the received personal information in a database. Based on the input information, the server utilizes a generation AI model to automatically generate the necessary documents for administrative procedures using templates. The progress of the generated documents is tracked in real time, and the user is notified. Notifications are sent via email and in-app push notifications.

[0300] By using the device's camera, users can scan necessary documents. The server uses OCR technology to extract important information from the scanned documents and stores it in an electronic archive. This makes it possible to reuse this data for future applications.

[0301] The server further analyzes the user's calendar and location information to detect changes in their life (life events). For example, if it detects that the user is planning to move, it lists the relevant administrative procedures and guides the user through the steps involved.

[0302] A device equipped with chatbot functionality responds to user questions and provides necessary information in real time. It also supports multiple languages, making it accessible to users who speak different languages.

[0303] The server automatically tracks submission deadlines and sends reminders to users as the deadline approaches, ensuring that important deadlines are not missed. This allows users to take necessary actions with ample time. For example, if a user is moving, the system assists with preparing the necessary documents such as moving-out and moving-in notifications. An example of a prompt message is as follows: "Please select a template that lists the necessary administrative procedures based on your moving plans and automatically generates the relevant documents."

[0304] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0305] Step 1:

[0306] Users access the application provided on their device and enter personal information. This information includes name, address, age, and contact information. This information is formatted by the device during input and sent to the server via an API.

[0307] Step 2:

[0308] The server stores the received personal information in a database. The data is first received using a secure protocol. After the server verifies the integrity of the input data, it writes the data to the database in an encrypted state. During this process, data format conversion and validation are performed.

[0309] Step 3:

[0310] The server automatically generates administrative procedure documents based on the stored personal information. In this process, a generation AI model is used to map the information to an appropriate template. The input is personal information, and the output is the generated document. This document is output in a digital format and stored in a specific folder of the server.

[0311] Step 4:

[0312] The server monitors the progress of the generated documents. In this process, a trigger occurs every time the status of the document changes, and new progress information is generated. The generated progress information is notified to the user through a notification system. As notification channels, emails and in-app notifications are used.

[0313] Step 5:

[0314] The user scans the required documents with the camera of the terminal. This operation is completed by placing the document flat and taking a photo while holding the camera horizontally. The scanned image is transferred to the server after minor image correction on the terminal.

[0315] Step 6:

[0316] The server extracts text information from the received scanned image using OCR technology. The input is the scanned image, and the output is text data. The extracted text stores key information in the database and is organized as a digital archive.

[0317] Step 7:

[0318] The server analyzes the user's calendar and location information to detect life events. The input for the analysis is schedule data and location logs, and the output is a list of life events. The event information is processed by the server, and necessary administrative procedure information is automatically generated.

[0319] Step 8:

[0320] The device uses a chatbot to automatically respond to user inquiries. Input is the user's text question, and output is a text answer to that question. A generative AI model is used to select and display the appropriate answer to the user.

[0321] Step 9:

[0322] The server tracks submission deadlines and automatically sends reminders. The tracking process checks the deadlines for each document in the database and generates a notification as soon as the deadline approaches. The generated notification is sent to the user using the specified method.

[0323] (Application Example 1)

[0324] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0325] In modern cities, personal administrative procedures are numerous and often cumbersome, requiring significant time and effort for deadline management and document preparation. Furthermore, while automation and efficiency improvements in administrative procedures are progressing, users often fail to fully benefit from these advancements. Additionally, the lack of adequate systems to support urban management operations hinders efficient urban administration.

[0326] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0327] In this invention, the server includes data recording means for inputting and recording personal information; document generation means for managing the recorded information and automatically generating administrative application forms; notification means for tracking the progress of the generated documents and sending notifications to users; document analysis and recording means for analyzing important information and recording it in computer format; event detection and suggestion means for detecting life milestones and suggesting necessary public procedures; conversation means for providing appropriate application information in response to user inquiries; deadline management means for tracking the submission deadline of application documents and automatically issuing warnings; and urban management support means for simplifying application procedures related to public activities and supporting urban management. This makes administrative procedures for individuals more efficient and enables smoother urban management operations.

[0328] A "data recording means" is a system for electronically storing and securely managing personal information entered by users.

[0329] "Document generation means" refers to technology that automatically creates necessary administrative application forms based on user information.

[0330] A "notification system" is a system for tracking the progress of generated documents and notifying users of necessary information.

[0331] "Document analysis and recording means" refers to methods for extracting important information and storing it in digital format.

[0332] The "event detection and suggestion means" is a function that detects significant life events and suggests appropriate administrative procedures to the user.

[0333] A "communication tool" is an interactive system for answering user questions and providing necessary application information.

[0334] A "deadline management system" is a function that tracks the submission deadline for application documents and notifies users of the deadline in a timely manner.

[0335] "Urban management support measures" refer to technologies that simplify application procedures related to public activities and support urban management operations.

[0336] This invention is a system that supports individual administrative procedures and consists of three elements: a server, a terminal, and a user. The server securely records and manages the user's personal information in a database and automatically generates administrative application forms using AI technology. By using an application on the terminal, the user can smoothly carry out administrative procedures.

[0337] The user first enters personal information through a terminal, which is then transmitted to the server. This information is stored by data recording means, and then the necessary administrative documents are automatically created using document generation means. The server notifies the user of the progress of the generated documents via notification means.

[0338] When a user scans a document, they use the terminal's camera, and the scanned data is saved to a database through document analysis and recording mechanisms. Furthermore, using event detection and suggestion mechanisms, the server detects the user's life events and suggests necessary administrative procedures. Conversational mechanisms enable real-time responses to user inquiries.

[0339] The deadline management system tracks document submission deadlines and notifies users of these deadlines, helping them avoid missing necessary procedures. Furthermore, the urban management support system streamlines public activities throughout the city, resulting in smoother application processes.

[0340] This system is designed for smartphone users and utilizes open-source Tesseract for camera-based OCR technology and Firebase Cloud Messaging for notification functionality. For example, it can streamline the process of submitting change-of-move and change-in notifications when residents move. An example of a prompt would be: "Consider an application using an AI agent to streamline administrative applications. Provide specific examples of how residents would use it in a smart city, and describe the necessary hardware and software for implementation."

[0341] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0342] Step 1:

[0343] Users enter personal information via their terminal. This information includes name, address, and contact details. The entered information is transmitted to the server using data recording means and securely recorded in a database. The input here is personal information provided by the user, and the output is information stored in the server's database.

[0344] Step 2:

[0345] The server uses recorded personal information to automatically generate administrative application forms using a document generation system. A template tailored to the user's requirements is used, and the entered data is embedded in the template. User information and application type are used as input, and the generated administrative application form is obtained as output.

[0346] Step 3:

[0347] The server tracks the progress of the generated application using a notification system. A notification is sent to the user each time the document status is updated. The input is the progress data of the application, and the output is the notification to the user.

[0348] Step 4:

[0349] The user scans the necessary documents using the device's camera. The scanned image data is sent to a server, where it undergoes OCR processing using document analysis and recording tools. This extracts text data, which is then stored in a database. The input is image data, and the output is text data in electronic format.

[0350] Step 5:

[0351] The server activates event detection and suggestion mechanisms based on user input and schedule information to detect life events. Based on the detected events, it suggests necessary administrative procedures to the user. The input here is user behavior and schedule data, and the output is information on the suggested procedures.

[0352] Step 6:

[0353] Real-time responses to user inquiries are provided using a server-based conversational tool. A generative AI model is used to analyze user questions and provide optimal information. The input is the user's question, and the output is recommended information and procedures.

[0354] Step 7:

[0355] The server uses deadline management tools to monitor document submission deadlines and sends reminders to users. This encourages appropriate action to be taken in accordance with the deadline. The input is the deadline information for the application documents, and the output is a notification regarding the deadline.

[0356] Step 8:

[0357] This system streamlines application procedures for public activities through urban management support tools. This will improve the efficiency of urban management operations. While the input is information related to public activities, the output is a simplified procedural process.

[0358] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0359] This invention is a system that supports individuals in submitting administrative applications quickly and effectively. It utilizes an emotion engine to recognize the user's emotions and respond accordingly. The system's embodiments and processing flow are described in detail below.

[0360] The user accesses the application on their device and enters basic personal information. This allows the user to provide the necessary data and initiates the registration process. The server receives this information, securely records and manages it. Based on the recorded information, the server automatically generates the administrative application documents required by the user. This generation process involves adapting the information to a pre-prepared template.

[0361] The generated documents are monitored by the server, and users are notified at the appropriate time. These notifications are viewable on the device, ensuring users have a clear understanding of the next steps they need to take.

[0362] This system features a function that allows users to scan documents, digitizing physical documents using the terminal's camera. This digital data is sent to a server, where important information is extracted using OCR technology and stored in a digital archive for reuse in future application procedures.

[0363] A system equipped with an emotion engine analyzes the user's emotions from their facial expressions and text input. The server uses this emotion analysis to provide optimal dialogue tailored to the user's needs and state. For example, if the user is feeling stressed, the server will explain procedures more simply and adjust the support to make the user feel at ease. This emotion-based response is delivered on the terminal via a chatbot-based dialogue method.

[0364] Furthermore, the server analyzes the user's calendar information and location data to automatically detect life events. Based on this detection, relevant administrative procedures are suggested, and the user can take the necessary actions accordingly. In this process, the emotion engine adjusts the suggestions, providing information in a way that is easily accepted by the user.

[0365] As a concrete example, consider a user who is planning to move. The user is stressed because they are overwhelmed with tasks on moving day. The system's emotion engine recognizes this emotion, and the server simply explains the necessary administrative procedures (such as filing a change of address form and a change of address form), guiding the user through the procedures in order of priority.

[0366] Thus, the present invention provides a personalized administrative application process that responds to the user's emotions, thereby realizing a more user-friendly procedure.

[0367] The following describes the processing flow.

[0368] Step 1:

[0369] Users begin using the system by accessing the application on their device and entering basic information such as their name and address. This information is essential data for the user's application process.

[0370] Step 2:

[0371] The server receives the entered user information and records and manages it in a highly secure database. This ensures the integrity of the information and makes it available for use in subsequent processing.

[0372] Step 3:

[0373] The server automatically generates the necessary administrative application documents based on recorded user information. By embedding individual information into templates, the required documents can be prepared quickly.

[0374] Step 4:

[0375] The server uses an emotion engine to detect user input and its impact on the UI, and analyzes the user's emotions. For example, it monitors the user's input speed and their response to error messages.

[0376] Step 5:

[0377] Based on the results of sentiment analysis, the server adjusts the progress information and necessary dialogue content of the generated application documents and notifies the user at the appropriate time. This provides support tailored to the user's psychological state.

[0378] Step 6:

[0379] Users prepare the necessary documents physically or electronically and scan them using the device's camera or scanner. These digital copies streamline the application process.

[0380] Step 7:

[0381] The server receives scanned documents and extracts information using OCR technology. The important information is then stored in a digital archive for future use.

[0382] Step 8:

[0383] The server detects life events from the user's calendar and location information. For example, if it detects a planned move, it uses that information to prepare suggestions for related procedures.

[0384] Step 9:

[0385] The server takes the user's emotional state into consideration, lists specific administrative procedures (e.g., submitting a change of address notification), prioritizes them, and guides the user through them.

[0386] Step 10:

[0387] The chatbot on the device receives questions from users and provides real-time, emotion-sensitive responses. For example, if a user expresses anxiety, it will provide a more detailed and reassuring explanation.

[0388] This series of steps enables the system to understand the user's emotions while efficiently supporting administrative applications.

[0389] (Example 2)

[0390] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0391] In modern society, it is crucial for individuals to efficiently navigate administrative procedures. However, cumbersome procedures often cause stress and confusion, leading to delays and errors. Furthermore, managing application document preparation and submission deadlines is complex, highlighting the need for support in these areas. Therefore, the challenge lies in providing efficient and user-friendly procedural support systems that take user needs into consideration.

[0392] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0393] In this invention, the server includes data recording means for inputting and storing personal data; document generation means for processing the stored data and automatically generating business procedure documents; and emotion analysis and adjustment means for detecting the user's emotions based on emotion analysis technology and simplifying and adjusting procedures. This enables users to complete administrative procedures quickly and accurately without stress.

[0394] "Personal data" refers to basic information about the user, such as their name, address, and contact information, as well as information necessary for the application.

[0395] "Data recording means" refers to technical means for accurately and securely storing personal data entered by users.

[0396] "Document generation means" refers to a system that automatically creates necessary business procedure documents using stored personal data.

[0397] "Notification means" refers to methods and technologies for monitoring the progress of generated documents and notifying users.

[0398] "Data analysis and storage means" refers to methods and techniques for extracting important information from scanned documents and storing it electronically.

[0399] "Event detection and suggestion means" refers to methods and technologies for identifying life events based on the user's actions and schedules, and for suggesting related business procedures.

[0400] "Dialogue means" refers to technologies such as artificial intelligence and chatbots that respond to user inquiries and provide appropriate procedural information.

[0401] "Deadline management means" refers to technical means for tracking the submission deadline of application documents and sending reminders to users.

[0402] "Emotional analysis and adjustment means" refers to methods and techniques for analyzing a user's emotional state and providing explanations and adjustments to procedures accordingly.

[0403] This invention is a system that provides support for individuals to efficiently carry out administrative procedures. The system mainly consists of a server, terminals, and users, and efficiently processes data and provides an interface tailored to the user.

[0404] The server receives personal data entered by users via their terminals and securely stores it in a database. Security protocols such as SSL / TLS are used for data recording to mitigate the risk of unauthorized access. Based on the stored data, document generation software automatically generates business procedure documents. Document generation utilizes a template engine to embed user information into templates.

[0405] The terminal is responsible for sending user-inputted information to the server and receiving notifications from the server. These notifications clearly indicate the user's next action, such as the status of ongoing document generation or deadline reminders. A user-friendly graphical user interface (GUI) is employed to display information intuitively.

[0406] Furthermore, the terminal has the ability to scan documents, extract text data using OCR software, and send it to a server. This data is stored electronically and can be reused in future procedures.

[0407] Meanwhile, the server uses an emotion engine to analyze user input and facial expression data to determine the user's mental state. This analysis is then used with a generative AI model on the server to adjust interactions according to the user's emotions. When negative emotions such as stress or anxiety are detected, the server simplifies the process and takes measures to reduce the user's burden.

[0408] As a concrete example, consider a scenario where a user is planning to move. This system lists the necessary procedures related to the move (e.g., changing address) and guides the user through them in order of priority. If the emotion engine recognizes the user's stress, the server simplifies the explanation of the procedures, providing the user with a sense of security.

[0409] An example of a prompt sentence to input into a generative AI model is, "Please describe in detail the process for optimizing administrative application procedures based on the user's emotions." Such prompts allow the system to provide support tailored to the individual user's situation.

[0410] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0411] Step 1:

[0412] The user accesses the application on their device and enters personal data (such as name, address, and contact information). This information is sent to the server as basic information necessary for subsequent procedures. The server receives the entered data and stores it securely. This process checks the integrity of the data, converts it to the required format, and records it in the database.

[0413] Step 2:

[0414] The server automatically generates business procedure documents based on stored personal data. In this step, the server creates documents by using pre-configured templates and appropriately filling in the user's information. Parsing software is applied during this process to embed the data and output documents in a predetermined format.

[0415] Step 3:

[0416] The server monitors the progress of the generated document in real time and sends notifications to the user. The device receives this notification and presents the user with information. This notification indicates that the document is complete and that further action is required. The server informs the user via email or an app notification service.

[0417] Step 4:

[0418] The user scans physical documents using the device's camera and sends the digital data to the server. The server uses OCR software to extract text information from the scanned data and stores it in digital format. This analysis result is used for character recognition and database creation, and reused in subsequent processes.

[0419] Step 5:

[0420] The terminal uses an emotion analysis engine to analyze the user's input data and facial expressions to determine their emotional state. The server analyzes this emotional information and uses a generative AI model to generate the optimal response based on the user's state. In this process, the response generated based on the prompt text is provided to the user through a chatbot, conveying information in a conversational format.

[0421] Step 6:

[0422] The server analyzes the user's calendar and location information to identify life events. Based on this identification, the server generates a list of relevant business procedures and guides the user through the terminal. Taking sentiment analysis results into account, the procedures are presented in an order tailored to the user's state, providing information in a way that is more easily accepted by the user.

[0423] (Application Example 2)

[0424] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0425] Traditional administrative application processes require numerous steps, creating a significant psychological burden for users in managing information and completing procedures. Furthermore, the long processing times and lack of flexible responses tailored to users' situations and emotions necessitated improved satisfaction. In particular, procedures performed while emotionally unstable can lead to misunderstandings and misinterpretations, making efficient support difficult.

[0426] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0427] In this invention, the server includes data recording means for inputting and recording personal information, document generation means for managing the recorded information and automatically generating administrative application documents, and emotion adaptation means for adjusting the content of the conversation based on the user's emotions using an emotion analysis engine. This makes it possible to proceed with administrative application procedures quickly and effectively while adapting to the user's individual emotional state, and to provide a user-friendly experience.

[0428] A "data recording means" is a function for electronically acquiring and securely recording personal information and document information entered by users.

[0429] A "document generation method" is a process that automatically generates the documents necessary for administrative applications based on recorded information.

[0430] The "update notification method" is a function that checks the progress of generated documents and administrative procedures and notifies the user in a timely manner.

[0431] "Data analysis and storage means" refers to the function of extracting important information from documents scanned by the user and saving it in digital format.

[0432] The "event detection and suggestion means" is a system that detects events in a user's life and suggests related administrative procedures.

[0433] A "dialogue tool" is a means of communication used to respond to user questions and provide necessary procedural information.

[0434] "Emotional adaptation means" refers to technologies that analyze the user's emotional state and flexibly adjust the content of the dialogue accordingly.

[0435] A "deadline management system" is a function that monitors the submission deadline for application documents and automatically sends reminders to users.

[0436] The system of the present invention is equipped with multiple functions, including data recording, document generation, and sentiment analysis, to assist users in efficiently carrying out administrative procedures. First, the user inputs personal information through a terminal, and this information is securely stored by the data recording means. The generated data is transmitted to a server and managed. Based on the managed information, the server uses the document generation means to automatically generate the necessary administrative documents.

[0437] The server utilizes AWS and Google Cloud Platform as its management platform, enabling data security and rapid processing. Interaction with the user is conducted by the server using a dialogue system equipped with a natural language processing model, providing immediate responses to user questions. Furthermore, as an emotion adaptation mechanism, an emotion analysis engine utilizing OpenCV and TensorFlow analyzes the user's facial expressions and voice to determine the most appropriate dialogue method.

[0438] This system reduces the psychological burden on users, allowing them to complete procedures more comfortably. For example, when users are going through the moving process, the system analyzes their emotional state in real time, and if anxiety is detected, the server provides detailed explanations of the procedure to help them feel calmer. An example of such a prompt would be, "How would you like to be guided gently when you need assistance with the moving process?" This example allows users to use the system with peace of mind.

[0439] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0440] Step 1:

[0441] The user enters personal information using a device. The device acquires this information as digital data and records it securely. The entered data includes name, address, contact information, etc., and this data is stored in digital storage by a data recording device.

[0442] Step 2:

[0443] The server automatically generates appropriate administrative documents using a document generation system based on data received from the terminal. It applies the input data to a template and outputs a document with the necessary fields filled in. This generated document is customized according to the user's application details.

[0444] Step 3:

[0445] When communicating with the user, the server uses emotion adaptation tools to analyze emotions from facial expressions and voice. Data collected through the terminal's camera and microphone is input, and emotional states are classified using OpenCV and TensorFlow, with the emotional state output as the analysis result. Based on this, the dialogue content is adjusted.

[0446] Step 4:

[0447] The server uses a natural language processing model to respond to user questions. It analyzes text and voice input from the user and generates appropriate responses via a chatbot. In this process, a generative AI model analyzes the context and intent and outputs the appropriate answer in standard response format.

[0448] Step 5:

[0449] The server tracks the progress of the procedure and notifies the user of updates. Internally, the server analyzes the data, evaluates the progress, and determines the appropriate timing for sending notifications to the user. These notifications include the procedure status and instructions for the next steps.

[0450] Step 6:

[0451] Based on user behavior patterns and schedule information, the server detects events and makes suggestions. Using the user's calendar information as input, it outputs suggestions to list and guide users through relevant administrative procedures. Sentiment analysis may also be used to adjust the suggestions during this process.

[0452] Step 7:

[0453] The server manages the deadlines for submitting application documents and sends reminders to users as needed. It inputs deadline data and generates and outputs reminder messages on the specified date. Timely notifications through reminders ensure users complete their applications on time.

[0454] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0455] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0456] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[0457] [Third Embodiment]

[0458] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[0459] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[0460] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0461] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[0462] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0463] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0464] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0465] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0466] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0467] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0468] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0469] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[0470] This invention is a system that supports individuals in efficiently submitting administrative applications. This system utilizes an AI agent combining various information technologies to generate application documents, manage progress, and provide information notifications on behalf of the user. The specific implementation of this system is described below.

[0471] First, users access an application on their device and enter their basic information, such as their name, address, age, and contact information. This information is recorded and securely managed by the server. Next, the server uses this registration information to automatically generate the administrative application documents required by the user. This process is streamlined by using templates that correspond to various applications.

[0472] The progress of the generated application documents is tracked in real time by the server, and users are notified whenever progress is made. These notifications are sent via email and in-app notifications to help users stay informed about the application process.

[0473] Users can scan necessary documents using their device's camera. The server then uses OCR (Optical Character Recognition) to extract important information from the scanned documents and stores it in a digital archive. This data can then be reused for future applications.

[0474] Furthermore, the server detects changes in the user's life (life events) from their calendar and location information and suggests the necessary administrative procedures. For example, if a user moves, the server will list the necessary documents, such as moving-out and moving-in notifications, and guide the user through the process.

[0475] For users' questions and inquiries, a chatbot is available on the device to provide real-time information. Multilingual support is also available, making it convenient for users who speak different languages.

[0476] This system also automatically manages the submission deadlines for application documents. The server monitors deadlines and sends reminders to users to prompt them to take necessary actions by the due date. For example, if an application document needs to be updated, the system notifies the user in advance, reducing the risk of missing the deadline.

[0477] As a concrete example, when a user moves, using this system, various procedures related to moving out and moving in are automatically managed by the system, and relevant documents are generated. The user simply scans the necessary documents, and the system proceeds with the processing. The process is completed when the user approves the notification at the appropriate time.

[0478] Thus, this invention aims to streamline administrative applications and reduce the burden on users, and through the synergistic action of various functions, it realizes a system that provides great convenience to users.

[0479] The following describes the processing flow.

[0480] Step 1:

[0481] The user accesses the application on their device and enters basic information such as their name, address, and age. This provides the user with the basic data necessary to use the system.

[0482] Step 2:

[0483] The server receives user input information and records it in a secure database. This makes the basic information available for future application procedures.

[0484] Step 3:

[0485] The server combines recorded user information with associated application templates to automatically generate administrative application documents tailored to the user. This process ensures that necessary information is appropriately embedded in the documents.

[0486] Step 4:

[0487] The server monitors the progress of the generated application documents and sends notifications to the user at each stage. This allows the user to always know the status of their application and take necessary actions in a timely manner.

[0488] Step 5:

[0489] The user uses their device's camera to scan the documents that need to be submitted. Here, the user is providing the digitization of physical documents.

[0490] Step 6:

[0491] The server analyzes the scanned document images using OCR technology and extracts important information as text data. This allows the information to be stored in a digital archive.

[0492] Step 7:

[0493] The server monitors the user's calendar and location information to automatically detect life events. For example, if a move is detected, it uses this information to prepare to initiate the necessary procedures.

[0494] Step 8:

[0495] The server generates a list of application procedures related to the detected life event and notifies the user. This list includes procedures such as moving out and moving in in the case of moving.

[0496] Step 9:

[0497] The chatbot on the device receives questions from users and provides information and instructions in real time. Multilingual support allows it to meet the diverse needs of users.

[0498] Step 10:

[0499] The server automatically tracks application deadlines and renewal dates, and sends reminders to users as the deadline approaches. This ensures that users complete the process without missing deadlines.

[0500] Through the steps outlined above, this system efficiently supports users in their administrative application procedures, significantly reducing the time and effort required.

[0501] (Example 1)

[0502] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0503] Traditional administrative procedures are complex and time-consuming for individuals, making it difficult to prepare the appropriate documents and manage submission deadlines. Furthermore, understanding and implementing appropriate procedures in response to changes in one's life is a burden for individuals. In addition, the lack of multilingual support and real-time assistance creates further barriers for users who speak different languages.

[0504] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0505] In this invention, the server includes data collection means, document generation means, and information provision means. This enables the automatic generation of administrative procedure documents from the input of personal information, real-time monitoring of document progress, and user notification. Furthermore, by using change detection and suggestion means, changes in lifestyle can be detected, guidance on necessary administrative procedures can be provided, and the efficiency of procedures and the burden on users can be reduced.

[0506] "Data collection methods" refer to methods for inputting personal information and securely recording that information.

[0507] A "document generation method" is a method of automatically creating administrative procedural documents in the appropriate format using managed information.

[0508] "Information provision means" refers to a method of monitoring the progress of generated documents and notifying users in real time.

[0509] "Data analysis and storage means" refers to methods for extracting important information from scanned documents and storing it in electronic format.

[0510] "Change detection and suggestion means" refers to a method of monitoring changes in the user's life and suggesting necessary administrative procedures.

[0511] A "dialogue processing method" is a method that enables two-way communication by responding to questions from users and providing appropriate information.

[0512] A "deadline tracking method" is a system that monitors the submission deadlines for procedural documents and automatically sends reminders to users.

[0513] "Optical recognition" refers to using optical character recognition (OCR) technology to obtain text information from scanned documents.

[0514] An "electronic archive" is a database that systematically classifies digitized information and stores it in a format that allows for quick retrieval as needed.

[0515] This system provides support for individuals to efficiently navigate administrative procedures. Its main functions include personal information collection, automatic generation of administrative documents, progress management, life event detection and procedural suggestions, question answering, and deadline tracking.

[0516] The user first enters personal information using an application on their device. This information includes name, address, age, and contact details. The device acts as an interface for securely transmitting this information to the server.

[0517] The server stores the received personal information in a database. Based on the input information, the server utilizes a generation AI model to automatically generate the necessary documents for administrative procedures using templates. The progress of the generated documents is tracked in real time, and the user is notified. Notifications are sent via email and in-app push notifications.

[0518] By using the device's camera, users can scan necessary documents. The server uses OCR technology to extract important information from the scanned documents and stores it in an electronic archive. This makes it possible to reuse this data for future applications.

[0519] The server further analyzes the user's calendar and location information to detect changes in their life (life events). For example, if it detects that the user is planning to move, it lists the relevant administrative procedures and guides the user through the steps involved.

[0520] A device equipped with chatbot functionality responds to user questions and provides necessary information in real time. It also supports multiple languages, making it accessible to users who speak different languages.

[0521] The server automatically tracks submission deadlines and sends reminders to users as the deadline approaches, ensuring that important deadlines are not missed. This allows users to take necessary actions with ample time. For example, if a user is moving, the system assists with preparing the necessary documents such as moving-out and moving-in notifications. An example of a prompt message is as follows: "Please select a template that lists the necessary administrative procedures based on your moving plans and automatically generates the relevant documents."

[0522] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0523] Step 1:

[0524] Users access the application provided on their device and enter personal information. This information includes name, address, age, and contact information. This information is formatted by the device during input and sent to the server via an API.

[0525] Step 2:

[0526] The server stores the received personal information in a database. The data is first received using a secure protocol. After verifying the integrity of the input data, the server writes it to the database in an encrypted state. During this process, data format conversion and validation are performed.

[0527] Step 3:

[0528] The server automatically generates administrative procedure documents based on stored personal information. In this process, an AI model is used to map the information to the appropriate template. The input is personal information, and the output is the generated document. This document is output in digital format and saved in a specific folder on the server.

[0529] Step 4:

[0530] The server monitors the progress of the generated documents. This process triggers a change in the document's status, generating new progress information. This generated progress information is then communicated to the user through a notification system. Email and in-app notifications are used as notification channels.

[0531] Step 5:

[0532] The user scans the necessary documents using the device's camera. This is done by placing the document on a flat surface, holding the camera horizontally, and taking a picture. The scanned image is then transferred to the server after minor image correction on the device.

[0533] Step 6:

[0534] The server extracts text information from received scanned images using OCR technology. The input is scanned images, and the output is text data. The extracted text is stored in a database with key information and organized as a digital archive.

[0535] Step 7:

[0536] The server analyzes the user's calendar and location information to detect life events. The input for the analysis is schedule data and location logs, and the output is a list of life events. The event information is processed by the server, and necessary administrative procedure information is automatically generated.

[0537] Step 8:

[0538] The device uses a chatbot to automatically respond to user inquiries. Input is the user's text question, and output is a text answer to that question. A generative AI model is used to select and display the appropriate answer to the user.

[0539] Step 9:

[0540] The server tracks submission deadlines and automatically sends reminders. The tracking process checks the deadlines for each document in the database and generates a notification as soon as the deadline approaches. The generated notification is sent to the user using the specified method.

[0541] (Application Example 1)

[0542] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0543] In modern cities, personal administrative procedures are numerous and often cumbersome, requiring significant time and effort for deadline management and document preparation. Furthermore, while automation and efficiency improvements in administrative procedures are progressing, users often fail to fully benefit from these advancements. Additionally, the lack of adequate systems to support urban management operations hinders efficient urban administration.

[0544] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0545] In this invention, the server includes data recording means for inputting and recording personal information; document generation means for managing the recorded information and automatically generating administrative application forms; notification means for tracking the progress of the generated documents and sending notifications to users; document analysis and recording means for analyzing important information and recording it in computer format; event detection and suggestion means for detecting life milestones and suggesting necessary public procedures; conversation means for providing appropriate application information in response to user inquiries; deadline management means for tracking the submission deadline of application documents and automatically issuing warnings; and urban management support means for simplifying application procedures related to public activities and supporting urban management. This makes administrative procedures for individuals more efficient and enables smoother urban management operations.

[0546] A "data recording means" is a system for electronically storing and securely managing personal information entered by users.

[0547] "Document generation means" refers to technology that automatically creates necessary administrative application forms based on user information.

[0548] A "notification system" is a system for tracking the progress of generated documents and notifying users of necessary information.

[0549] "Document analysis and recording means" refers to methods for extracting important information and storing it in digital format.

[0550] The "event detection and suggestion means" is a function that detects significant life events and suggests appropriate administrative procedures to the user.

[0551] A "communication tool" is an interactive system for answering user questions and providing necessary application information.

[0552] A "deadline management system" is a function that tracks the submission deadline for application documents and notifies users of the deadline in a timely manner.

[0553] "Urban management support measures" refer to technologies that simplify application procedures related to public activities and support urban management operations.

[0554] This invention is a system that supports individual administrative procedures and consists of three elements: a server, a terminal, and a user. The server securely records and manages the user's personal information in a database and automatically generates administrative application forms using AI technology. By using an application on the terminal, the user can smoothly carry out administrative procedures.

[0555] The user first enters personal information through a terminal, which is then transmitted to the server. This information is stored by data recording means, and then the necessary administrative documents are automatically created using document generation means. The server notifies the user of the progress of the generated documents via notification means.

[0556] When a user scans a document, they use the terminal's camera, and the scanned data is saved to a database through document analysis and recording mechanisms. Furthermore, using event detection and suggestion mechanisms, the server detects the user's life events and suggests necessary administrative procedures. Conversational mechanisms enable real-time responses to user inquiries.

[0557] The deadline management system tracks document submission deadlines and notifies users of these deadlines, helping them avoid missing necessary procedures. Furthermore, the urban management support system streamlines public activities throughout the city, resulting in smoother application processes.

[0558] This system is designed for smartphone users and utilizes open-source Tesseract for camera-based OCR technology and Firebase Cloud Messaging for notification functionality. For example, it can streamline the process of submitting change-of-move and change-in notifications when residents move. An example of a prompt would be: "Consider an application using an AI agent to streamline administrative applications. Provide specific examples of how residents would use it in a smart city, and describe the necessary hardware and software for implementation."

[0559] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0560] Step 1:

[0561] Users enter personal information via their terminal. This information includes name, address, and contact details. The entered information is transmitted to the server using data recording means and securely recorded in a database. The input here is personal information provided by the user, and the output is information stored in the server's database.

[0562] Step 2:

[0563] The server uses recorded personal information to automatically generate administrative application forms using a document generation system. A template tailored to the user's requirements is used, and the entered data is embedded in the template. User information and application type are used as input, and the generated administrative application form is obtained as output.

[0564] Step 3:

[0565] The server tracks the progress of the generated application using a notification system. A notification is sent to the user each time the document status is updated. The input is the progress data of the application, and the output is the notification to the user.

[0566] Step 4:

[0567] The user scans the necessary documents using the device's camera. The scanned image data is sent to a server, where it undergoes OCR processing using document analysis and recording tools. This extracts text data, which is then stored in a database. The input is image data, and the output is text data in electronic format.

[0568] Step 5:

[0569] The server activates event detection and suggestion mechanisms based on user input and schedule information to detect life events. Based on the detected events, it suggests necessary administrative procedures to the user. The input here is user behavior and schedule data, and the output is information on the suggested procedures.

[0570] Step 6:

[0571] Real-time responses to user inquiries are provided using a server-based conversational tool. A generative AI model is used to analyze user questions and provide optimal information. The input is the user's question, and the output is recommended information and procedures.

[0572] Step 7:

[0573] The server uses deadline management tools to monitor document submission deadlines and sends reminders to users. This encourages appropriate action to be taken in accordance with the deadline. The input is the deadline information for the application documents, and the output is a notification regarding the deadline.

[0574] Step 8:

[0575] This system streamlines application procedures for public activities through urban management support tools. This will improve the efficiency of urban management operations. While the input is information related to public activities, the output is a simplified procedural process.

[0576] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0577] This invention is a system that supports individuals in submitting administrative applications quickly and effectively. It utilizes an emotion engine to recognize the user's emotions and respond accordingly. The system's embodiments and processing flow are described in detail below.

[0578] The user accesses the application on their device and enters basic personal information. This allows the user to provide the necessary data and initiates the registration process. The server receives this information, securely records and manages it. Based on the recorded information, the server automatically generates the administrative application documents required by the user. This generation process involves adapting the information to a pre-prepared template.

[0579] The generated documents are monitored by the server, and users are notified at the appropriate time. These notifications are viewable on the device, ensuring users have a clear understanding of the next steps they need to take.

[0580] This system features a function that allows users to scan documents, digitizing physical documents using the terminal's camera. This digital data is sent to a server, where important information is extracted using OCR technology and stored in a digital archive for reuse in future application procedures.

[0581] A system equipped with an emotion engine analyzes the user's emotions from their facial expressions and text input. The server uses this emotion analysis to provide optimal dialogue tailored to the user's needs and state. For example, if the user is feeling stressed, the server will explain procedures more simply and adjust the support to make the user feel at ease. This emotion-based response is delivered on the terminal via a chatbot-based dialogue method.

[0582] Furthermore, the server analyzes the user's calendar information and location data to automatically detect life events. Based on this detection, relevant administrative procedures are suggested, and the user can take the necessary actions accordingly. In this process, the emotion engine adjusts the suggestions, providing information in a way that is easily accepted by the user.

[0583] As a concrete example, consider a user who is planning to move. The user is stressed because they are overwhelmed with tasks on moving day. The system's emotion engine recognizes this emotion, and the server simply explains the necessary administrative procedures (such as filing a change of address form and a change of address form), guiding the user through the procedures in order of priority.

[0584] Thus, the present invention provides a personalized administrative application process that responds to the user's emotions, thereby realizing a more user-friendly procedure.

[0585] The following describes the processing flow.

[0586] Step 1:

[0587] Users begin using the system by accessing the application on their device and entering basic information such as their name and address. This information is essential data for the user's application process.

[0588] Step 2:

[0589] The server receives the entered user information and records and manages it in a highly secure database. This ensures the integrity of the information and makes it available for use in subsequent processing.

[0590] Step 3:

[0591] The server automatically generates the necessary administrative application documents based on recorded user information. By embedding individual information into templates, the required documents can be prepared quickly.

[0592] Step 4:

[0593] The server uses an emotion engine to detect user input and its impact on the UI, and analyzes the user's emotions. For example, it monitors the user's input speed and their response to error messages.

[0594] Step 5:

[0595] Based on the results of sentiment analysis, the server adjusts the progress information and necessary dialogue content of the generated application documents and notifies the user at the appropriate time. This provides support tailored to the user's psychological state.

[0596] Step 6:

[0597] Users prepare the necessary documents physically or electronically and scan them using the device's camera or scanner. These digital copies streamline the application process.

[0598] Step 7:

[0599] The server receives scanned documents and extracts information using OCR technology. The important information is then stored in a digital archive for future use.

[0600] Step 8:

[0601] The server detects life events from the user's calendar and location information. For example, if it detects a planned move, it uses that information to prepare suggestions for related procedures.

[0602] Step 9:

[0603] The server takes the user's emotional state into consideration, lists specific administrative procedures (e.g., submitting a change of address notification), prioritizes them, and guides the user through them.

[0604] Step 10:

[0605] The chatbot on the device receives questions from users and provides real-time, emotion-sensitive responses. For example, if a user expresses anxiety, it will provide a more detailed and reassuring explanation.

[0606] This series of steps enables the system to understand the user's emotions while efficiently supporting administrative applications.

[0607] (Example 2)

[0608] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0609] In modern society, it is crucial for individuals to efficiently navigate administrative procedures. However, cumbersome procedures often cause stress and confusion, leading to delays and errors. Furthermore, managing application document preparation and submission deadlines is complex, highlighting the need for support in these areas. Therefore, the challenge lies in providing efficient and user-friendly procedural support systems that take user needs into consideration.

[0610] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0611] In this invention, the server includes data recording means for inputting and storing personal data; document generation means for processing the stored data and automatically generating business procedure documents; and emotion analysis and adjustment means for detecting the user's emotions based on emotion analysis technology and simplifying and adjusting procedures. This enables users to complete administrative procedures quickly and accurately without stress.

[0612] "Personal data" refers to basic information about the user, such as their name, address, and contact information, as well as information necessary for the application.

[0613] "Data recording means" refers to technical means for accurately and securely storing personal data entered by users.

[0614] "Document generation means" refers to a system that automatically creates necessary business procedure documents using stored personal data.

[0615] "Notification means" refers to methods and technologies for monitoring the progress of generated documents and notifying users.

[0616] "Data analysis and storage means" refers to methods and techniques for extracting important information from scanned documents and storing it electronically.

[0617] "Event detection and suggestion means" refers to methods and technologies for identifying life events based on the user's actions and schedules, and for suggesting related business procedures.

[0618] "Dialogue means" refers to technologies such as artificial intelligence and chatbots that respond to user inquiries and provide appropriate procedural information.

[0619] "Deadline management means" refers to technical means for tracking the submission deadline of application documents and sending reminders to users.

[0620] "Emotional analysis and adjustment means" refers to methods and techniques for analyzing a user's emotional state and providing explanations and adjustments to procedures accordingly.

[0621] This invention is a system that provides support for individuals to efficiently carry out administrative procedures. The system mainly consists of a server, terminals, and users, and efficiently processes data and provides an interface tailored to the user.

[0622] The server receives personal data entered by users via their terminals and securely stores it in a database. Security protocols such as SSL / TLS are used for data recording to mitigate the risk of unauthorized access. Based on the stored data, document generation software automatically generates business procedure documents. Document generation utilizes a template engine to embed user information into templates.

[0623] The terminal is responsible for sending user-inputted information to the server and receiving notifications from the server. These notifications clearly indicate the user's next action, such as the status of ongoing document generation or deadline reminders. A user-friendly graphical user interface (GUI) is employed to display information intuitively.

[0624] Furthermore, the terminal has the ability to scan documents, extract text data using OCR software, and send it to a server. This data is stored electronically and can be reused in future procedures.

[0625] Meanwhile, the server uses an emotion engine to analyze user input and facial expression data to determine the user's mental state. This analysis is then used with a generative AI model on the server to adjust interactions according to the user's emotions. When negative emotions such as stress or anxiety are detected, the server simplifies the process and takes measures to reduce the user's burden.

[0626] As a concrete example, consider a scenario where a user is planning to move. This system lists the necessary procedures related to the move (e.g., changing address) and guides the user through them in order of priority. If the emotion engine recognizes the user's stress, the server simplifies the explanation of the procedures, providing the user with a sense of security.

[0627] An example of a prompt sentence to input into a generative AI model is, "Please describe in detail the process for optimizing administrative application procedures based on the user's emotions." Such prompts allow the system to provide support tailored to the individual user's situation.

[0628] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0629] Step 1:

[0630] The user accesses the application on their device and enters personal data (such as name, address, and contact information). This information is sent to the server as basic information necessary for subsequent procedures. The server receives the entered data and stores it securely. This process checks the integrity of the data, converts it to the required format, and records it in the database.

[0631] Step 2:

[0632] The server automatically generates business procedure documents based on stored personal data. In this step, the server creates documents by using pre-configured templates and appropriately filling in the user's information. Parsing software is applied during this process to embed the data and output documents in a predetermined format.

[0633] Step 3:

[0634] The server monitors the progress of the generated document in real time and sends notifications to the user. The device receives this notification and presents the user with information. This notification indicates that the document is complete and that further action is required. The server informs the user via email or an app notification service.

[0635] Step 4:

[0636] The user scans physical documents using the device's camera and sends the digital data to the server. The server uses OCR software to extract text information from the scanned data and stores it in digital format. This analysis result is used for character recognition and database creation, and reused in subsequent processes.

[0637] Step 5:

[0638] The terminal uses an emotion analysis engine to analyze the user's input data and facial expressions to determine their emotional state. The server analyzes this emotional information and uses a generative AI model to generate the optimal response based on the user's state. In this process, the response generated based on the prompt text is provided to the user through a chatbot, conveying information in a conversational format.

[0639] Step 6:

[0640] The server analyzes the user's calendar and location information to identify life events. Based on this identification, the server generates a list of relevant business procedures and guides the user through the terminal. Taking sentiment analysis results into account, the procedures are presented in an order tailored to the user's state, providing information in a way that is more easily accepted by the user.

[0641] (Application Example 2)

[0642] Next, we will explain Application Example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0643] Traditional administrative application processes require numerous steps, creating a significant psychological burden for users in managing information and completing procedures. Furthermore, the long processing times and lack of flexible responses tailored to users' situations and emotions necessitated improved satisfaction. In particular, procedures performed while emotionally unstable can lead to misunderstandings and misinterpretations, making efficient support difficult.

[0644] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0645] In this invention, the server includes data recording means for inputting and recording personal information, document generation means for managing the recorded information and automatically generating administrative application documents, and emotion adaptation means for adjusting the content of the conversation based on the user's emotions using an emotion analysis engine. This makes it possible to proceed with administrative application procedures quickly and effectively while adapting to the user's individual emotional state, and to provide a user-friendly experience.

[0646] A "data recording means" is a function for electronically acquiring and securely recording personal information and document information entered by users.

[0647] A "document generation method" is a process that automatically generates the documents necessary for administrative applications based on recorded information.

[0648] The "update notification method" is a function that checks the progress of generated documents and administrative procedures and notifies the user in a timely manner.

[0649] "Data analysis and storage means" refers to the function of extracting important information from documents scanned by the user and saving it in digital format.

[0650] The "event detection and suggestion means" is a system that detects events in a user's life and suggests related administrative procedures.

[0651] A "dialogue tool" is a means of communication used to respond to user questions and provide necessary procedural information.

[0652] "Emotional adaptation means" refers to technologies that analyze the user's emotional state and flexibly adjust the content of the dialogue accordingly.

[0653] A "deadline management system" is a function that monitors the submission deadline for application documents and automatically sends reminders to users.

[0654] The system of the present invention is equipped with multiple functions, including data recording, document generation, and sentiment analysis, to assist users in efficiently carrying out administrative procedures. First, the user inputs personal information through a terminal, and this information is securely stored by the data recording means. The generated data is transmitted to a server and managed. Based on the managed information, the server uses the document generation means to automatically generate the necessary administrative documents.

[0655] The server utilizes AWS and Google Cloud Platform as its management platform, enabling data security and rapid processing. Interaction with the user is conducted by the server using a dialogue system equipped with a natural language processing model, providing immediate responses to user questions. Furthermore, as an emotion adaptation mechanism, an emotion analysis engine utilizing OpenCV and TensorFlow analyzes the user's facial expressions and voice to determine the most appropriate dialogue method.

[0656] This system reduces the psychological burden on users, allowing them to complete procedures more comfortably. For example, when users are going through the moving process, the system analyzes their emotional state in real time, and if anxiety is detected, the server provides detailed explanations of the procedure to help them feel calmer. An example of such a prompt would be, "How would you like to be guided gently when you need assistance with the moving process?" This example allows users to use the system with peace of mind.

[0657] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0658] Step 1:

[0659] The user enters personal information using a device. The device acquires this information as digital data and records it securely. The entered data includes name, address, contact information, etc., and this data is stored in digital storage by a data recording device.

[0660] Step 2:

[0661] The server automatically generates appropriate administrative documents using a document generation system based on data received from the terminal. It applies the input data to a template and outputs a document with the necessary fields filled in. This generated document is customized according to the user's application details.

[0662] Step 3:

[0663] When communicating with the user, the server uses emotion adaptation tools to analyze emotions from facial expressions and voice. Data collected through the terminal's camera and microphone is input, and emotional states are classified using OpenCV and TensorFlow, with the emotional state output as the analysis result. Based on this, the dialogue content is adjusted.

[0664] Step 4:

[0665] The server uses a natural language processing model to respond to user questions. It analyzes text and voice input from the user and generates appropriate responses via a chatbot. In this process, a generative AI model analyzes the context and intent and outputs the appropriate answer in standard response format.

[0666] Step 5:

[0667] The server tracks the progress of the procedure and notifies the user of updates. Internally, the server analyzes the data, evaluates the progress, and determines the appropriate timing for sending notifications to the user. These notifications include the procedure status and instructions for the next steps.

[0668] Step 6:

[0669] Based on user behavior patterns and schedule information, the server detects events and makes suggestions. Using the user's calendar information as input, it outputs suggestions to list and guide users through relevant administrative procedures. Sentiment analysis may also be used to adjust the suggestions during this process.

[0670] Step 7:

[0671] The server manages the deadlines for submitting application documents and sends reminders to users as needed. It inputs deadline data and generates and outputs reminder messages on the specified date. Timely notifications through reminders ensure users complete their applications on time.

[0672] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0673] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0674] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[0675] [Fourth Embodiment]

[0676] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[0677] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[0678] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0679] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[0680] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0681] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0682] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0683] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[0684] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0685] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0686] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0687] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0688] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0689] This invention is a system that supports individuals in efficiently submitting administrative applications. This system utilizes an AI agent combining various information technologies to generate application documents, manage progress, and provide information notifications on behalf of the user. The specific implementation of this system is described below.

[0690] First, users access an application on their device and enter their basic information, such as their name, address, age, and contact information. This information is recorded and securely managed by the server. Next, the server uses this registration information to automatically generate the administrative application documents required by the user. This process is streamlined by using templates that correspond to various applications.

[0691] The progress of the generated application documents is tracked in real time by the server, and users are notified whenever progress is made. These notifications are sent via email and in-app notifications to help users stay informed about the application process.

[0692] Users can scan necessary documents using their device's camera. The server then uses OCR (Optical Character Recognition) to extract important information from the scanned documents and stores it in a digital archive. This data can then be reused for future applications.

[0693] Furthermore, the server detects changes in the user's life (life events) from their calendar and location information and suggests the necessary administrative procedures. For example, if a user moves, the server will list the necessary documents, such as moving-out and moving-in notifications, and guide the user through the process.

[0694] For users' questions and inquiries, a chatbot is available on the device to provide real-time information. Multilingual support is also available, making it convenient for users who speak different languages.

[0695] This system also automatically manages the submission deadlines for application documents. The server monitors deadlines and sends reminders to users to prompt them to take necessary actions by the due date. For example, if an application document needs to be updated, the system notifies the user in advance, reducing the risk of missing the deadline.

[0696] As a concrete example, when a user moves, using this system, various procedures related to moving out and moving in are automatically managed by the system, and relevant documents are generated. The user simply scans the necessary documents, and the system proceeds with the processing. The process is completed when the user approves the notification at the appropriate time.

[0697] Thus, this invention aims to streamline administrative applications and reduce the burden on users, and through the synergistic action of various functions, it realizes a system that provides great convenience to users.

[0698] The following describes the processing flow.

[0699] Step 1:

[0700] The user accesses the application on their device and enters basic information such as their name, address, and age. This provides the user with the basic data necessary to use the system.

[0701] Step 2:

[0702] The server receives user input information and records it in a secure database. This makes the basic information available for future application procedures.

[0703] Step 3:

[0704] The server combines recorded user information with associated application templates to automatically generate administrative application documents tailored to the user. This process ensures that necessary information is appropriately embedded in the documents.

[0705] Step 4:

[0706] The server monitors the progress of the generated application documents and sends notifications to the user at each stage. This allows the user to always know the status of their application and take necessary actions in a timely manner.

[0707] Step 5:

[0708] The user uses their device's camera to scan the documents that need to be submitted. Here, the user is providing the digitization of physical documents.

[0709] Step 6:

[0710] The server analyzes the scanned document images using OCR technology and extracts important information as text data. This allows the information to be stored in a digital archive.

[0711] Step 7:

[0712] The server monitors the user's calendar and location information to automatically detect life events. For example, if a move is detected, it uses this information to prepare to initiate the necessary procedures.

[0713] Step 8:

[0714] The server generates a list of application procedures related to the detected life event and notifies the user. This list includes procedures such as moving out and moving in in the case of moving.

[0715] Step 9:

[0716] The chatbot on the device receives questions from users and provides information and instructions in real time. Multilingual support allows it to meet the diverse needs of users.

[0717] Step 10:

[0718] The server automatically tracks application deadlines and renewal dates, and sends reminders to users as the deadline approaches. This ensures that users complete the process without missing deadlines.

[0719] Through the steps outlined above, this system efficiently supports users in their administrative application procedures, significantly reducing the time and effort required.

[0720] (Example 1)

[0721] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0722] Traditional administrative procedures are complex and time-consuming for individuals, making it difficult to prepare the appropriate documents and manage submission deadlines. Furthermore, understanding and implementing appropriate procedures in response to changes in one's life is a burden for individuals. In addition, the lack of multilingual support and real-time assistance creates further barriers for users who speak different languages.

[0723] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0724] In this invention, the server includes data collection means, document generation means, and information provision means. This enables the automatic generation of administrative procedure documents from the input of personal information, real-time monitoring of document progress, and user notification. Furthermore, by using change detection and suggestion means, changes in lifestyle can be detected, guidance on necessary administrative procedures can be provided, and the efficiency of procedures and the burden on users can be reduced.

[0725] "Data collection methods" refer to methods for inputting personal information and securely recording that information.

[0726] A "document generation method" is a method of automatically creating administrative procedural documents in the appropriate format using managed information.

[0727] "Information provision means" refers to a method of monitoring the progress of generated documents and notifying users in real time.

[0728] "Data analysis and storage means" refers to methods for extracting important information from scanned documents and storing it in electronic format.

[0729] "Change detection and suggestion means" refers to a method of monitoring changes in the user's life and suggesting necessary administrative procedures.

[0730] A "dialogue processing method" is a method that enables two-way communication by responding to questions from users and providing appropriate information.

[0731] A "deadline tracking method" is a system that monitors the submission deadlines for procedural documents and automatically sends reminders to users.

[0732] "Optical recognition" refers to using optical character recognition (OCR) technology to obtain text information from scanned documents.

[0733] An "electronic archive" is a database that systematically classifies digitized information and stores it in a format that allows for quick retrieval as needed.

[0734] This system provides support for individuals to efficiently navigate administrative procedures. Its main functions include personal information collection, automatic generation of administrative documents, progress management, life event detection and procedural suggestions, question answering, and deadline tracking.

[0735] The user first enters personal information using an application on their device. This information includes name, address, age, and contact details. The device acts as an interface for securely transmitting this information to the server.

[0736] The server stores the received personal information in a database. Based on the input information, the server utilizes a generation AI model to automatically generate the necessary documents for administrative procedures using templates. The progress of the generated documents is tracked in real time, and the user is notified. Notifications are sent via email and in-app push notifications.

[0737] By using the device's camera, users can scan necessary documents. The server uses OCR technology to extract important information from the scanned documents and stores it in an electronic archive. This makes it possible to reuse this data for future applications.

[0738] The server further analyzes the user's calendar and location information to detect changes in their life (life events). For example, if it detects that the user is planning to move, it lists the relevant administrative procedures and guides the user through the steps involved.

[0739] A device equipped with chatbot functionality responds to user questions and provides necessary information in real time. It also supports multiple languages, making it accessible to users who speak different languages.

[0740] The server automatically tracks submission deadlines and sends reminders to users as the deadline approaches, ensuring that important deadlines are not missed. This allows users to take necessary actions with ample time. For example, if a user is moving, the system assists with preparing the necessary documents such as moving-out and moving-in notifications. An example of a prompt message is as follows: "Please select a template that lists the necessary administrative procedures based on your moving plans and automatically generates the relevant documents."

[0741] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0742] Step 1:

[0743] Users access the application provided on their device and enter personal information. This information includes name, address, age, and contact information. This information is formatted by the device during input and sent to the server via an API.

[0744] Step 2:

[0745] The server stores the received personal information in a database. The data is first received using a secure protocol. After verifying the integrity of the input data, the server writes it to the database in an encrypted state. During this process, data format conversion and validation are performed.

[0746] Step 3:

[0747] The server automatically generates administrative procedure documents based on stored personal information. In this process, an AI model is used to map the information to the appropriate template. The input is personal information, and the output is the generated document. This document is output in digital format and saved in a specific folder on the server.

[0748] Step 4:

[0749] The server monitors the progress of the generated documents. This process triggers a change in the document's status, generating new progress information. This generated progress information is then communicated to the user through a notification system. Email and in-app notifications are used as notification channels.

[0750] Step 5:

[0751] The user scans the necessary documents using the device's camera. This is done by placing the document on a flat surface, holding the camera horizontally, and taking a picture. The scanned image is then transferred to the server after minor image correction on the device.

[0752] Step 6:

[0753] The server extracts text information from received scanned images using OCR technology. The input is scanned images, and the output is text data. The extracted text is stored in a database with key information and organized as a digital archive.

[0754] Step 7:

[0755] The server analyzes the user's calendar and location information to detect life events. The input for the analysis is schedule data and location logs, and the output is a list of life events. The event information is processed by the server, and necessary administrative procedure information is automatically generated.

[0756] Step 8:

[0757] The device uses a chatbot to automatically respond to user inquiries. Input is the user's text question, and output is a text answer to that question. A generative AI model is used to select and display the appropriate answer to the user.

[0758] Step 9:

[0759] The server tracks submission deadlines and automatically sends reminders. The tracking process checks the deadlines for each document in the database and generates a notification as soon as the deadline approaches. The generated notification is sent to the user using the specified method.

[0760] (Application Example 1)

[0761] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0762] In modern cities, personal administrative procedures are numerous and often cumbersome, requiring significant time and effort for deadline management and document preparation. Furthermore, while automation and efficiency improvements in administrative procedures are progressing, users often fail to fully benefit from these advancements. Additionally, the lack of adequate systems to support urban management operations hinders efficient urban administration.

[0763] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0764] In this invention, the server includes data recording means for inputting and recording personal information; document generation means for managing the recorded information and automatically generating administrative application forms; notification means for tracking the progress of the generated documents and sending notifications to users; document analysis and recording means for analyzing important information and recording it in computer format; event detection and suggestion means for detecting life milestones and suggesting necessary public procedures; conversation means for providing appropriate application information in response to user inquiries; deadline management means for tracking the submission deadline of application documents and automatically issuing warnings; and urban management support means for simplifying application procedures related to public activities and supporting urban management. This makes administrative procedures for individuals more efficient and enables smoother urban management operations.

[0765] A "data recording means" is a system for electronically storing and securely managing personal information entered by users.

[0766] "Document generation means" refers to technology that automatically creates necessary administrative application forms based on user information.

[0767] A "notification system" is a system for tracking the progress of generated documents and notifying users of necessary information.

[0768] "Document analysis and recording means" refers to methods for extracting important information and storing it in digital format.

[0769] The "event detection and suggestion means" is a function that detects significant life events and suggests appropriate administrative procedures to the user.

[0770] A "communication tool" is an interactive system for answering user questions and providing necessary application information.

[0771] A "deadline management system" is a function that tracks the submission deadline for application documents and notifies users of the deadline in a timely manner.

[0772] "Urban management support measures" refer to technologies that simplify application procedures related to public activities and support urban management operations.

[0773] This invention is a system that supports individual administrative procedures and consists of three elements: a server, a terminal, and a user. The server securely records and manages the user's personal information in a database and automatically generates administrative application forms using AI technology. By using an application on the terminal, the user can smoothly carry out administrative procedures.

[0774] The user first enters personal information through a terminal, which is then transmitted to the server. This information is stored by data recording means, and then the necessary administrative documents are automatically created using document generation means. The server notifies the user of the progress of the generated documents via notification means.

[0775] When a user scans a document, they use the terminal's camera, and the scanned data is saved to a database through document analysis and recording mechanisms. Furthermore, using event detection and suggestion mechanisms, the server detects the user's life events and suggests necessary administrative procedures. Conversational mechanisms enable real-time responses to user inquiries.

[0776] The deadline management system tracks document submission deadlines and notifies users of these deadlines, helping them avoid missing necessary procedures. Furthermore, the urban management support system streamlines public activities throughout the city, resulting in smoother application processes.

[0777] This system is designed for smartphone users and utilizes open-source Tesseract for camera-based OCR technology and Firebase Cloud Messaging for notification functionality. For example, it can streamline the process of submitting change-of-move and change-in notifications when residents move. An example of a prompt would be: "Consider an application using an AI agent to streamline administrative applications. Provide specific examples of how residents would use it in a smart city, and describe the necessary hardware and software for implementation."

[0778] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0779] Step 1:

[0780] Users enter personal information via their terminal. This information includes name, address, and contact details. The entered information is transmitted to the server using data recording means and securely recorded in a database. The input here is personal information provided by the user, and the output is information stored in the server's database.

[0781] Step 2:

[0782] The server uses recorded personal information to automatically generate administrative application forms using a document generation system. A template tailored to the user's requirements is used, and the entered data is embedded in the template. User information and application type are used as input, and the generated administrative application form is obtained as output.

[0783] Step 3:

[0784] The server tracks the progress of the generated application using a notification system. A notification is sent to the user each time the document status is updated. The input is the progress data of the application, and the output is the notification to the user.

[0785] Step 4:

[0786] The user scans the necessary documents using the device's camera. The scanned image data is sent to a server, where it undergoes OCR processing using document analysis and recording tools. This extracts text data, which is then stored in a database. The input is image data, and the output is text data in electronic format.

[0787] Step 5:

[0788] The server activates event detection and suggestion mechanisms based on user input and schedule information to detect life events. Based on the detected events, it suggests necessary administrative procedures to the user. The input here is user behavior and schedule data, and the output is information on the suggested procedures.

[0789] Step 6:

[0790] Real-time responses to user inquiries are provided using a server-based conversational tool. A generative AI model is used to analyze user questions and provide optimal information. The input is the user's question, and the output is recommended information and procedures.

[0791] Step 7:

[0792] The server uses deadline management tools to monitor document submission deadlines and sends reminders to users. This encourages appropriate action to be taken in accordance with the deadline. The input is the deadline information for the application documents, and the output is a notification regarding the deadline.

[0793] Step 8:

[0794] This system streamlines application procedures for public activities through urban management support tools. This will improve the efficiency of urban management operations. While the input is information related to public activities, the output is a simplified procedural process.

[0795] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0796] This invention is a system that supports individuals in submitting administrative applications quickly and effectively. It utilizes an emotion engine to recognize the user's emotions and respond accordingly. The system's embodiments and processing flow are described in detail below.

[0797] The user accesses the application on their device and enters basic personal information. This allows the user to provide the necessary data and initiates the registration process. The server receives this information, securely records and manages it. Based on the recorded information, the server automatically generates the administrative application documents required by the user. This generation process involves adapting the information to a pre-prepared template.

[0798] The generated documents are monitored by the server, and users are notified at the appropriate time. These notifications are viewable on the device, ensuring users have a clear understanding of the next steps they need to take.

[0799] This system features a function that allows users to scan documents, digitizing physical documents using the terminal's camera. This digital data is sent to a server, where important information is extracted using OCR technology and stored in a digital archive for reuse in future application procedures.

[0800] A system equipped with an emotion engine analyzes the user's emotions from their facial expressions and text input. The server uses this emotion analysis to provide optimal dialogue tailored to the user's needs and state. For example, if the user is feeling stressed, the server will explain procedures more simply and adjust the support to make the user feel at ease. This emotion-based response is delivered on the terminal via a chatbot-based dialogue method.

[0801] Furthermore, the server analyzes the user's calendar information and location data to automatically detect life events. Based on this detection, relevant administrative procedures are suggested, and the user can take the necessary actions accordingly. In this process, the emotion engine adjusts the suggestions, providing information in a way that is easily accepted by the user.

[0802] As a concrete example, consider a user who is planning to move. The user is stressed because they are overwhelmed with tasks on moving day. The system's emotion engine recognizes this emotion, and the server simply explains the necessary administrative procedures (such as filing a change of address form and a change of address form), guiding the user through the procedures in order of priority.

[0803] Thus, the present invention provides a personalized administrative application process that responds to the user's emotions, thereby realizing a more user-friendly procedure.

[0804] The following describes the processing flow.

[0805] Step 1:

[0806] Users begin using the system by accessing the application on their device and entering basic information such as their name and address. This information is essential data for the user's application process.

[0807] Step 2:

[0808] The server receives the entered user information and records and manages it in a highly secure database. This ensures the integrity of the information and makes it available for use in subsequent processing.

[0809] Step 3:

[0810] The server automatically generates the necessary administrative application documents based on recorded user information. By embedding individual information into templates, the required documents can be prepared quickly.

[0811] Step 4:

[0812] The server uses an emotion engine to detect user input and its impact on the UI, and analyzes the user's emotions. For example, it monitors the user's input speed and their response to error messages.

[0813] Step 5:

[0814] Based on the results of sentiment analysis, the server adjusts the progress information and necessary dialogue content of the generated application documents and notifies the user at the appropriate time. This provides support tailored to the user's psychological state.

[0815] Step 6:

[0816] Users prepare the necessary documents physically or electronically and scan them using the device's camera or scanner. These digital copies streamline the application process.

[0817] Step 7:

[0818] The server receives scanned documents and extracts information using OCR technology. The important information is then stored in a digital archive for future use.

[0819] Step 8:

[0820] The server detects life events from the user's calendar and location information. For example, if it detects a planned move, it uses that information to prepare suggestions for related procedures.

[0821] Step 9:

[0822] The server takes the user's emotional state into consideration, lists specific administrative procedures (e.g., submitting a change of address notification), prioritizes them, and guides the user through them.

[0823] Step 10:

[0824] The chatbot on the device receives questions from users and provides real-time, emotion-sensitive responses. For example, if a user expresses anxiety, it will provide a more detailed and reassuring explanation.

[0825] This series of steps enables the system to understand the user's emotions while efficiently supporting administrative applications.

[0826] (Example 2)

[0827] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0828] In modern society, it is crucial for individuals to efficiently navigate administrative procedures. However, cumbersome procedures often cause stress and confusion, leading to delays and errors. Furthermore, managing application document preparation and submission deadlines is complex, highlighting the need for support in these areas. Therefore, the challenge lies in providing efficient and user-friendly procedural support systems that take user needs into consideration.

[0829] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0830] In this invention, the server includes data recording means for inputting and storing personal data; document generation means for processing the stored data and automatically generating business procedure documents; and emotion analysis and adjustment means for detecting the user's emotions based on emotion analysis technology and simplifying and adjusting procedures. This enables users to complete administrative procedures quickly and accurately without stress.

[0831] "Personal data" refers to basic information about the user, such as their name, address, and contact information, as well as information necessary for the application.

[0832] "Data recording means" refers to technical means for accurately and securely storing personal data entered by users.

[0833] "Document generation means" refers to a system that automatically creates necessary business procedure documents using stored personal data.

[0834] "Notification means" refers to methods and technologies for monitoring the progress of generated documents and notifying users.

[0835] "Data analysis and storage means" refers to methods and techniques for extracting important information from scanned documents and storing it electronically.

[0836] "Event detection and suggestion means" refers to methods and technologies for identifying life events based on the user's actions and schedules, and for suggesting related business procedures.

[0837] "Dialogue means" refers to technologies such as artificial intelligence and chatbots that respond to user inquiries and provide appropriate procedural information.

[0838] "Deadline management means" refers to technical means for tracking the submission deadline of application documents and sending reminders to users.

[0839] "Emotional analysis and adjustment means" refers to methods and techniques for analyzing a user's emotional state and providing explanations and adjustments to procedures accordingly.

[0840] This invention is a system that provides support for individuals to efficiently carry out administrative procedures. The system mainly consists of a server, terminals, and users, and efficiently processes data and provides an interface tailored to the user.

[0841] The server receives personal data entered by users via their terminals and securely stores it in a database. Security protocols such as SSL / TLS are used for data recording to mitigate the risk of unauthorized access. Based on the stored data, document generation software automatically generates business procedure documents. Document generation utilizes a template engine to embed user information into templates.

[0842] The terminal is responsible for sending user-inputted information to the server and receiving notifications from the server. These notifications clearly indicate the user's next action, such as the status of ongoing document generation or deadline reminders. A user-friendly graphical user interface (GUI) is employed to display information intuitively.

[0843] Furthermore, the terminal has the ability to scan documents, extract text data using OCR software, and send it to a server. This data is stored electronically and can be reused in future procedures.

[0844] Meanwhile, the server uses an emotion engine to analyze user input and facial expression data to determine the user's mental state. This analysis is then used with a generative AI model on the server to adjust interactions according to the user's emotions. When negative emotions such as stress or anxiety are detected, the server simplifies the process and takes measures to reduce the user's burden.

[0845] As a concrete example, consider a scenario where a user is planning to move. This system lists the necessary procedures related to the move (e.g., changing address) and guides the user through them in order of priority. If the emotion engine recognizes the user's stress, the server simplifies the explanation of the procedures, providing the user with a sense of security.

[0846] An example of a prompt sentence to input into a generative AI model is, "Please describe in detail the process for optimizing administrative application procedures based on the user's emotions." Such prompts allow the system to provide support tailored to the individual user's situation.

[0847] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0848] Step 1:

[0849] The user accesses the application on their device and enters personal data (such as name, address, and contact information). This information is sent to the server as basic information necessary for subsequent procedures. The server receives the entered data and stores it securely. This process checks the integrity of the data, converts it to the required format, and records it in the database.

[0850] Step 2:

[0851] The server automatically generates business procedure documents based on stored personal data. In this step, the server creates documents by using pre-configured templates and appropriately filling in the user's information. Parsing software is applied during this process to embed the data and output documents in a predetermined format.

[0852] Step 3:

[0853] The server monitors the progress of the generated document in real time and sends notifications to the user. The device receives this notification and presents the user with information. This notification indicates that the document is complete and that further action is required. The server informs the user via email or an app notification service.

[0854] Step 4:

[0855] The user scans physical documents using the device's camera and sends the digital data to the server. The server uses OCR software to extract text information from the scanned data and stores it in digital format. This analysis result is used for character recognition and database creation, and reused in subsequent processes.

[0856] Step 5:

[0857] The terminal uses an emotion analysis engine to analyze the user's input data and facial expressions to determine their emotional state. The server analyzes this emotional information and uses a generative AI model to generate the optimal response based on the user's state. In this process, the response generated based on the prompt text is provided to the user through a chatbot, conveying information in a conversational format.

[0858] Step 6:

[0859] The server analyzes the user's calendar and location information to identify life events. Based on this identification, the server generates a list of relevant business procedures and guides the user through the terminal. Taking sentiment analysis results into account, the procedures are presented in an order tailored to the user's state, providing information in a way that is more easily accepted by the user.

[0860] (Application Example 2)

[0861] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[0862] Traditional administrative application processes require numerous steps, creating a significant psychological burden for users in managing information and completing procedures. Furthermore, the long processing times and lack of flexible responses tailored to users' situations and emotions necessitated improved satisfaction. In particular, procedures performed while emotionally unstable can lead to misunderstandings and misinterpretations, making efficient support difficult.

[0863] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0864] In this invention, the server includes data recording means for inputting and recording personal information, document generation means for managing the recorded information and automatically generating administrative application documents, and emotion adaptation means for adjusting the content of the conversation based on the user's emotions using an emotion analysis engine. This makes it possible to proceed with administrative application procedures quickly and effectively while adapting to the user's individual emotional state, and to provide a user-friendly experience.

[0865] A "data recording means" is a function for electronically acquiring and securely recording personal information and document information entered by users.

[0866] A "document generation method" is a process that automatically generates the documents necessary for administrative applications based on recorded information.

[0867] The "update notification method" is a function that checks the progress of generated documents and administrative procedures and notifies the user in a timely manner.

[0868] "Data analysis and storage means" refers to the function of extracting important information from documents scanned by the user and saving it in digital format.

[0869] The "event detection and suggestion means" is a system that detects events in a user's life and suggests related administrative procedures.

[0870] A "dialogue tool" is a means of communication used to respond to user questions and provide necessary procedural information.

[0871] "Emotional adaptation means" refers to technologies that analyze the user's emotional state and flexibly adjust the content of the dialogue accordingly.

[0872] A "deadline management system" is a function that monitors the submission deadline for application documents and automatically sends reminders to users.

[0873] The system of the present invention is equipped with multiple functions, including data recording, document generation, and sentiment analysis, to assist users in efficiently carrying out administrative procedures. First, the user inputs personal information through a terminal, and this information is securely stored by the data recording means. The generated data is transmitted to a server and managed. Based on the managed information, the server uses the document generation means to automatically generate the necessary administrative documents.

[0874] The server utilizes AWS and Google Cloud Platform as its management platform, enabling data security and rapid processing. Interaction with the user is conducted by the server using a dialogue system equipped with a natural language processing model, providing immediate responses to user questions. Furthermore, as an emotion adaptation mechanism, an emotion analysis engine utilizing OpenCV and TensorFlow analyzes the user's facial expressions and voice to determine the most appropriate dialogue method.

[0875] This system reduces the psychological burden on users, allowing them to complete procedures more comfortably. For example, when users are going through the moving process, the system analyzes their emotional state in real time, and if anxiety is detected, the server provides detailed explanations of the procedure to help them feel calmer. An example of such a prompt would be, "How would you like to be guided gently when you need assistance with the moving process?" This example allows users to use the system with peace of mind.

[0876] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0877] Step 1:

[0878] The user enters personal information using a device. The device acquires this information as digital data and records it securely. The entered data includes name, address, contact information, etc., and this data is stored in digital storage by a data recording device.

[0879] Step 2:

[0880] The server automatically generates appropriate administrative documents using a document generation system based on data received from the terminal. It applies the input data to a template and outputs a document with the necessary fields filled in. This generated document is customized according to the user's application details.

[0881] Step 3:

[0882] When communicating with the user, the server uses emotion adaptation tools to analyze emotions from facial expressions and voice. Data collected through the terminal's camera and microphone is input, and emotional states are classified using OpenCV and TensorFlow, with the emotional state output as the analysis result. Based on this, the dialogue content is adjusted.

[0883] Step 4:

[0884] The server uses a natural language processing model to respond to user questions. It analyzes text and voice input from the user and generates appropriate responses via a chatbot. In this process, a generative AI model analyzes the context and intent and outputs the appropriate answer in standard response format.

[0885] Step 5:

[0886] The server tracks the progress of the procedure and notifies the user of updates. Internally, the server analyzes the data, evaluates the progress, and determines the appropriate timing for sending notifications to the user. These notifications include the procedure status and instructions for the next steps.

[0887] Step 6:

[0888] Based on user behavior patterns and schedule information, the server detects events and makes suggestions. Using the user's calendar information as input, it outputs suggestions to list and guide users through relevant administrative procedures. Sentiment analysis may also be used to adjust the suggestions during this process.

[0889] Step 7:

[0890] The server manages the deadlines for submitting application documents and sends reminders to users as needed. It inputs deadline data and generates and outputs reminder messages on the specified date. Timely notifications through reminders ensure users complete their applications on time.

[0891] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0892] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0893] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[0894] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[0895] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[0896] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[0897] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[0898] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[0899] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[0900] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[0901] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[0902] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[0903] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[0904] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[0905] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[0906] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[0907] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[0908] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[0909] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[0910] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[0911] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[0912] The following is further disclosed regarding the embodiments described above.

[0913] (Claim 1)

[0914] Information recording means for inputting personal information and recording said information,

[0915] A document generation means for managing the recorded information and automatically generating administrative application documents,

[0916] A notification mechanism to track the progress of generated documents and send notifications to users,

[0917] Document analysis and storage means for extracting important information and saving it in digital format,

[0918] An event detection and suggestion mechanism for detecting life events and proposing necessary administrative procedures,

[0919] A dialogue mechanism to respond to user questions and provide appropriate application details,

[0920] A deadline management system to track and automatically remind you of the application submission deadline,

[0921] A system that includes this.

[0922] (Claim 2)

[0923] The system according to claim 1, comprising means for optically recognizing text information within a document based on a scan performed by a user and classifying it into a digital archive.

[0924] (Claim 3)

[0925] The system according to claim 1, comprising means for detecting a specific life event from user behavior data and schedule information, listing multiple administrative procedures related to that event, and guiding the user through them in order.

[0926] "Example 1"

[0927] (Claim 1)

[0928] A data collection means for inputting personal information and recording said information,

[0929] A document generation means for managing the recorded information and automatically generating administrative procedure documents,

[0930] A means of providing information to monitor the progress of generated documents and send notifications to users,

[0931] A data analysis and storage method for extracting important information and storing it in electronic format,

[0932] A change detection and proposal mechanism for detecting changes in lifestyle and proposing necessary administrative procedures,

[0933] A dialogue processing system for responding to user questions and providing appropriate procedural information,

[0934] A deadline tracking system to monitor and automatically remind users of the deadline for submitting procedural documents,

[0935] A system that includes this.

[0936] (Claim 2)

[0937] The system according to claim 1, comprising means for optically recognizing text information within a document based on a scan performed by a user and classifying it into an electronic archive.

[0938] (Claim 3)

[0939] The system according to claim 1, comprising means for detecting specific lifestyle changes from user behavior data and schedule information, listing multiple administrative procedures related to those changes, and sequentially guiding the user through them.

[0940] "Application Example 1"

[0941] (Claim 1)

[0942] A data recording means for inputting personal information and recording said information,

[0943] A document generation means for managing the recorded information and automatically generating administrative application forms,

[0944] A notification mechanism for tracking the progress of generated documents and sending notifications to users,

[0945] Document analysis and recording means for analyzing important information and recording it in computer format,

[0946] An event detection and suggestion mechanism for detecting life milestones and suggesting necessary public procedures,

[0947] A conversational tool to provide appropriate application information in response to user inquiries,

[0948] A deadline management system to track application document submission deadlines and automatically issue warnings,

[0949] To simplify application procedures for public activities and to support urban management, urban management support measures,

[0950] A system that includes this.

[0951] (Claim 2)

[0952] The system according to claim 1, comprising means for optically reading text contained within a document photographed by a user and classifying it into an electronic archive.

[0953] (Claim 3)

[0954] The system according to claim 1, comprising means for detecting specific life milestones from user behavior data and schedule information, listing multiple public procedures related to those milestones, and sequentially supporting the user.

[0955] "Example 2 of combining an emotion engine"

[0956] (Claim 1)

[0957] A data recording means for inputting personal data and storing said data,

[0958] A document generation means for processing the aforementioned stored data and automatically generating business procedure documents,

[0959] A notification mechanism for monitoring the progress of generated documents and sending notifications to users,

[0960] A data analysis and storage method for extracting important data and storing it in electronic format,

[0961] An event detection and suggestion mechanism for detecting life events and proposing necessary business procedures,

[0962] A dialogue mechanism for providing appropriate procedural information based on user responses,

[0963] A deadline management system to track and automatically remind you of the deadline for submitting procedural documents,

[0964] A means for detecting user emotions based on emotion analysis technology and simplifying and adjusting procedures,

[0965] A system that includes this.

[0966] (Claim 2)

[0967] The system according to claim 1, comprising means for optically extracting text data from a document based on a scan performed by a user and classifying it for electronic storage.

[0968] (Claim 3)

[0969] The system according to claim 1, comprising means for identifying a specific life event from user behavior data and schedule information, organizing multiple business procedures related to that event, and guiding the user through them in order.

[0970] "Application example 2 when combining with an emotional engine"

[0971] (Claim 1)

[0972] A data recording means for inputting personal information and recording said information,

[0973] A document generation means for managing the recorded information and automatically generating administrative application documents,

[0974] A means for tracking the progress of generated documents and sending updates to users,

[0975] A data analysis and storage method for extracting important information and saving it in digital format,

[0976] An event detection and suggestion mechanism for detecting life events and proposing necessary administrative procedures,

[0977] A dialogue mechanism to respond to user questions and provide appropriate application details,

[0978] An emotion adaptation means for adjusting dialogue content based on the user's emotions using an emotion analysis engine,

[0979] A deadline management system to track and automatically remind you of the submission deadline for application documents,

[0980] A system that includes this.

[0981] (Claim 2)

[0982] The system according to claim 1, comprising means for visually recognizing text information within a document based on a scan performed by a user and classifying it into a digital storage area.

[0983] (Claim 3)

[0984] The system according to claim 1, comprising means for detecting specific life events from user behavior data and planning information, for sequentially guiding the user through multiple administrative procedures related to those events, and further comprising means for adjusting the guidance content through sentiment analysis. [Explanation of Symbols]

[0985] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Devices 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robots< / url:> < / url:> < / url:> < / url:>

Claims

1. A data recording means for inputting personal information and recording said information, A document generation means for managing the recorded information and automatically generating administrative application forms, A notification mechanism for tracking the progress of generated documents and sending notifications to users, Document analysis and recording means for analyzing important information and recording it in computer format, An event detection and suggestion mechanism for detecting life milestones and suggesting necessary public procedures, A conversational tool to provide appropriate application information in response to user inquiries, A deadline management system to track application document submission deadlines and automatically issue warnings, To simplify application procedures for public activities and to support urban management, urban management support measures, A system that includes this.

2. The system according to claim 1, comprising means for optically reading text contained within a document based on a document photographed by a user and classifying it into an electronic archive.

3. The system according to claim 1, comprising means for detecting specific life milestones from user behavior data and schedule information, listing multiple public procedures related to those milestones, and sequentially supporting the user.

Images