system

JP2026102145APending Publication Date: 2026-06-23SOFTBANK GROUP CORP

Patent Information

Authority / Receiving Office: JP · JP
Patent Type: Applications
Current Assignee / Owner: SOFTBANK GROUP CORP
Filing Date: 2024-12-11
Publication Date: 2026-06-23

AI Technical Summary

Benefits of technology

【0005】 本発明は、複数の情報データベースから消費者情報と履歴データを自動的に収集する装置を備え、収集したデータを自然言語処理技術によって要約·整理する情報処理装置を提供する。また、法令データベースから関連法令を自動的に検索し要約するデータ検索装置や、過去の対応事例データベースから類似事例を参照し対応戦略を策定する戦略策定装置を含む。これにより、他部門への調査依頼のメールを自動生成する電子メール生成装置と、生成したメールを確認·編集するためのユーザインターフェース装置を備えることで、クレーム対応の迅速化と効率化を図ることができる。さらに、通知管理装置により進捗情報を伝達し、編集したメールを記録する電子記録装置で後日参照可能とすることで、業務のトレーサビリティと迅速な対応を実現する。

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Abstract

Provide a system. 【Solution means】 Means for collecting personal information and history data from multiple electronic databases, Information processing means for summarizing and organizing the collected data using natural language processing technology, Data search means for searching relevant laws and regulations from a legal information database and summarizing the applicable laws and regulations, Strategy formulation means for referring to similar cases from a past response case database and formulating a response strategy, Communication generation means for automatically generating messages for requests for investigation to other departments, Means for confirming and editing the content of the generated messages, Application construction means for optimizing claim response with an application installed on a communication device, A system including the above.

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Claims

1. A means for collecting personal information and historical data from multiple electronic databases, Information processing means for summarizing and organizing collected data using natural language processing technology, A data search method for searching for relevant laws and regulations from a legal information database and summarizing applicable laws and regulations, A strategic planning tool for formulating response strategies by referring to similar cases from a database of past response examples, A communication generation method for automatically generating messages requesting investigations from other departments, A means to review and edit the content of the generated message, A method for building an application that streamlines customer complaint handling using an application installed on communication devices, A system that includes this.

2. The system according to claim 1, which includes a notification management device that notifies the user of progress information or important information regarding an individual's complaint.

3. The system according to claim 1, an electronic recording device for recording user-edited investigation request messages and enabling future reference.