system
The system addresses the challenge of delayed responses by using generative AI to anticipate and generate personalized email responses, ensuring quick and accurate communication across time zones.
JP2026107219APending Publication Date: 2026-06-30SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-18
- Publication Date
- 2026-06-30
AI Technical Summary
Technical Problem
Existing systems struggle to respond quickly and accurately to inquiries received outside business hours, such as at night, due to time zone differences.
Method used
A system utilizing a pre-reading unit to anticipate inquiries, a translation unit to translate and summarize content, and a response generation unit to provide multiple response options, leveraging generative AI to streamline email communication and improve response accuracy and speed.
Benefits of technology
Enables rapid and accurate responses to inquiries outside business hours by anticipating, translating, and generating personalized response options, thereby enhancing productivity in global business dealings.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026107219000001_ABST
Abstract
The system according to this embodiment aims to respond quickly and accurately to inquiries received outside of business hours, such as at night. [Solution] The system according to the embodiment comprises a pre-reading unit, a translation unit, a proposed answer generation unit, and a provision unit. The pre-reading unit pre-reads inquiries received outside of business hours, such as at night. The translation unit translates and summarizes the content pre-read by the pre-reading unit. The proposed answer generation unit prepares multiple proposed answers based on the content translated and summarized by the translation unit. The provision unit provides the proposed answers prepared by the proposed answer generation unit.
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