system
The system efficiently addresses user technical problems by receiving, analyzing, and proposing solutions through a reception, analysis, and registration unit, ensuring rapid and tailored support across various formats.
JP2026107341APending Publication Date: 2026-06-30SOFTBANK GROUP CORP
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- SOFTBANK GROUP CORP
- Filing Date
- 2024-12-18
- Publication Date
- 2026-06-30
AI Technical Summary
Technical Problem
Existing systems fail to quickly and efficiently address user technical problems, providing inadequate support.
Method used
A system comprising a reception unit, analysis unit, and registration unit that receives, analyzes, and proposes solutions to user questions, considering user attributes and emotions, available 24/7, using natural language processing and machine learning.
Benefits of technology
Enables rapid resolution of user technical issues, providing tailored and efficient support through various formats, enhancing user satisfaction and reducing problem-solving burden.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026107341000001_ABST
Abstract
The system according to this embodiment aims to quickly resolve technical problems faced by the user. [Solution] The system according to the embodiment comprises a reception unit, an analysis unit, a proposal unit, and a registration unit. The reception unit receives questions from users. The analysis unit analyzes the content of the questions received by the reception unit. The proposal unit proposes solutions based on the results of the analysis performed by the analysis unit. The registration unit registers the user's attribute information.
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