Customer experience delivery system

Abstract

We provide a customer experience system that allows customers to choose their favorite ingredients and enjoy combining freshly roasted seaweed, rice, and ingredients themselves. [Solution] The customer experience provision system 1 comprises a storage device 100 for storing and warming seaweed roasted by a heating device, a container 200 for storing rice, a placement device 300 having a plurality of recesses 310 that can separate and place multiple types of ingredients, and a forming device 400 on which seaweed removed from the storage device can be placed, and on which rice and ingredients are placed, and then the seaweed, rice and ingredients are rolled together.

Description

Technical Field

[0001] The present invention relates to a customer experience providing system for enabling customers to experientially cook hand-tied combinations of ingredients, rice, and seaweed themselves and enjoy eating while having fun.

Background Art

[0002] As foods combining ingredients, rice, and seaweed, sushi and hand-rolled sushi are known. For example, hand-rolled sushi, which is a type of sushi, is in a form where various ingredients, rice, and seaweed are combined and rolled for eating. In specialty stores such as sushi restaurants, it is common for chefs or providers to cook sushi and offer it to customers. On the other hand, for hand-rolled sushi, it is common to serve the ingredients prepared mainly at the family table on a large plate or the like and have each person combine and enjoy them together with seaweed and rice. Technologies have also been proposed to enable ordinary users to easily roll and enjoy hand-rolled sushi (for example, Patent Document 1). However, there has been no mechanism for customers to easily enjoy high-quality ingredients prepared and provided by chefs or cooking experts in specialty stores by combining them themselves.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The present invention has been made in view of the above problems, and provides a customer experience providing system for enabling customers to select their favorite ingredients themselves and enjoy combining freshly baked seaweed, rice, and ingredients with their own hands.

Means for Solving the Problems

[0005] The customer experience provision system includes a placement device having multiple recesses that allow for the separate placement of multiple types of ingredients, and a forming device for placing seaweed removed from a storage device that stores and warms seaweed roasted by a heating device, on which rice and ingredients are placed, and then for rolling the seaweed, rice and ingredients together. [Effects of the Invention]

[0006] According to the customer experience provision system of this invention, in specialty stores, customers can choose their favorite ingredients and enjoy combining freshly roasted seaweed, rice, and ingredients themselves, using high-quality ingredients prepared and provided by artisans and culinary experts. [Brief explanation of the drawing]

[0007] [Figure 1] This is a schematic diagram showing the overall configuration of the customer experience delivery system. [Figure 2] This is a schematic front view of the mounting device included in the customer experience delivery system. [Figure 3] This is a schematic rear view of the mounting device included in the customer experience delivery system. [Figure 4] This is a schematic left side view of the mounting device included in the customer experience delivery system. [Figure 5] This is a schematic right side view of the mounting device included in the customer experience delivery system. [Figure 6] This is a schematic plan view of the mounting device included in the customer experience delivery system. [Figure 7] This is a schematic bottom view of the mounting device included in the customer experience delivery system. [Figure 8] This is a schematic cross-sectional view along line AA in Figure 6. [Figure 9] Figure 6 is a schematic cross-sectional view along the BB line. [Figure 10] This is a schematic diagram showing how a small container is fitted into the recess of the mounting device. [Figure 11]This is a schematic diagram showing how, when multiple mounting devices are stacked, each mounting device is positioned, and how multiple recesses in the lower mounting device are sealed by the upper mounting device. [Figure 12] This is a schematic perspective view of the molding equipment included in the customer experience delivery system. [Modes for carrying out the invention]

[0008] The embodiments of this invention will be described below with reference to the attached drawings. In the drawings, the same reference numerals are used for identical components. Furthermore, the dimensional ratios in the drawings are exaggerated for illustrative purposes and may differ from actual ratios.

[0009] <System Configuration> Figure 1 is a schematic diagram showing the overall configuration of the customer experience delivery system. Figure 2 is a front view of the mounting device included in the customer experience delivery system. Figure 3 is a rear view of the mounting device included in the customer experience delivery system. Figure 4 is a left side view of the mounting device included in the customer experience delivery system. Figure 5 is a right side view of the mounting device included in the customer experience delivery system. Figure 6 is a top view of the mounting device included in the customer experience delivery system. Figure 7 is a bottom view of the mounting device included in the customer experience delivery system. Figure 8 is a cross-sectional view along line AA in Figure 6. Figure 9 is a cross-sectional view along line BB in Figure 6. Figure 10 shows a small container mounted in the recess of the mounting device. Figure 11 shows how, when multiple mounting devices are stacked, each mounting device is positioned, and multiple recesses of the lower mounting device are sealed by the upper mounting device. Figure 12 is a perspective view of the molding device included in the customer experience delivery system.

[0010] As shown in FIG. 1, the customer experience providing system 1 includes a housing device 100, a container 200, a placement device 300, and a forming tool 400. The housing device 100 houses and warms the nori seaweed baked by a heating device. The container 200 houses the rice. The placement device 300 has a plurality of recesses 310 and can place multiple types of ingredients separately. The forming tool 400 is used to place the nori seaweed taken out from the housing device 100 on the top, place the rice and ingredients on the placed nori seaweed, and then roll up the nori seaweed, rice, and ingredients together. As a heating device (not shown) for baking the nori seaweed, a general toaster-type or hot plate-type heater is used, which can perform uniform surface baking on the dried nori seaweed in a short time.

[0011] The housing device 100 is a device having a container for housing the freshly baked nori seaweed taken out from the heating device. The housing device 100 has a warming part at the bottom of the container, and can house the freshly baked nori seaweed contained in the container at an appropriate temperature (for example, 40 to 60 °C, etc.) while allowing the customer to easily take it out.

[0012] The container 200 houses the warm rice and can hold it in a state where the customer can easily take it out.

[0013] As shown in FIGS. 2 to 9, the placement device 300 has, for example, 12 recesses 310 as a plurality of recesses 310. The number of recesses 310 is not limited to 12, and may be less than 12 or more than 12. The plurality of recesses 310 are arranged in a matrix by a vertical and horizontal rectangular arrangement. In the present embodiment, the 12 recesses 310 are arranged in a 3-row × 4-column matrix.

[0014] As shown in FIGS. 8 and 9, each recess 310 of the placement device 300 has a curved surface shape and no corners. On the bottom 311 of each recess 310 of the placement device 300, a gradient part 312 is formed to collect the ingredients placed in the recess 310 at the central part of the recess 310 and suppress the retention of dirt on the inner surface of the recess 310.

[0015] As shown in FIGS. 8 and 9, the placement device 300 has a frame portion 320 that defines the perimeter and a top plate 330 provided within the frame portion 320. The plurality of recesses 310 are provided on the top plate 330 at intervals from each other, and each recess 310 can individually accommodate one type of material. The frame portion 320 has a rising portion 321 for preventing the deviation of the material. A chamfer 332 (or a curved surface 332) for enhancing the cleaning property is formed on the inner peripheral surface 331 that is continuous between the rising portion 321 and the top plate 330. The frame portion 320 and the top plate 330 are composed of wood, bamboo, resin, or a laminate thereof, and a water-repellent or stain-resistant coating is applied to the surface.

[0016] As shown in FIG. 10, at least a part of the plurality of recesses 310 is formed so that a small container 313 detachable from the recess 310 can be stably placed thereon. The small container 313 has a shape that can engage with the recess 310 to suppress movement and rotation within the recess 310. The small container 313 is composed of any one of porcelain, metal, glass, and resin, and has an outer edge portion that is located in the same plane as or above the opening edge of the recess 310 when attached to the recess 310.

[0017] As shown in FIG. 11, the placement device 300 has a structure that allows stacking, and is designed such that the materials within the recesses 310 are not easily crushed even when a plurality of placement devices 300 are stacked. Therefore, a plurality of placement devices 300 can be stacked while materials are placed in the recesses 310 of each placement device 300. On the back surface 333 of the top plate 330 of the placement device 300, positioning protrusions 334 for preventing displacement when a plurality of placement devices 300 are stacked are provided. The positioning protrusions 334 are positioned by contacting the inner peripheral surface 331 of the rising portion 321 of another placement device 3 located below when a plurality of placement devices 300 are stacked. When a plurality of placement devices 300 are stacked, the back surface 333 of the top plate 330 of the placement device 300 located above functions as a lid that seals the plurality of recesses 310 of the placement device 300 located below by contacting the upper end of the rising portion 321 of the placement device 300 located below.

[0018] As shown in Figure 12, the molding tool 400 is used as an auxiliary tool to facilitate the bending of the nori seaweed during serving and rolling. The molding tool 400 comprises a base body having a molding recess extending along its longitudinal direction, a pair of upright guide walls provided opposite each other at one end of the molding recess, and a curved edge that gently opens outward at the other end of the molding recess. The molding recess has a groove-like concave shape on which nori seaweed, rice, and ingredients can be placed and held. The pair of upright guide walls are configured so that when nori seaweed is placed on top, each upright guide wall abuts against both ends of the nori seaweed. When rice and ingredients are placed in the center of the nori seaweed, the nori seaweed bends as it falls downward until the center of the nori seaweed abuts against the bottom of the molding recess, while both ends of the nori seaweed remain supported by the upright guide walls, so that the nori seaweed holds the rice and ingredients.

[0019] <System operation and effects> According to the customer experience provision system 1 of this embodiment, the system includes a placement device 300 having multiple recesses 310 that allow multiple types of ingredients to be placed separately, a storage device 100 that stores and warms roasted seaweed, a forming tool 400 for placing seaweed removed from the storage device, placing rice and ingredients on top of the seaweed, and then rolling the seaweed, rice, and ingredients together. As a result, the warmed and freshly roasted seaweed, rice, multiple types of ingredients, and the forming tool for combining them are provided as an integrated system. Therefore, in specialty restaurants, customers can choose their favorite ingredients and enjoy combining freshly roasted seaweed, rice, and ingredients with their own hands, using high-quality ingredients prepared and provided by artisans and culinary experts. Furthermore, the dining experience itself gains added value in the form of a "cooking experience" and a "participatory experience," which can further improve customer satisfaction compared to conventional forms of food provision in restaurants and events.

[0020] Furthermore, each recess 310 of the placement device 300 has a curved shape and no corners. By making each recess 310 a curved shape without corners, it is possible to suppress the accumulation and clogging of ingredients in the corners, making it easier to scoop up the ingredients with a spoon or chopsticks. In addition, dirt is less likely to remain during washing, improving hygiene and ease of cleaning.

[0021] Furthermore, each recess 310 of the serving device 300 has a sloped portion 312 at its bottom 311 to collect the ingredients placed in the recess 310 towards the center and prevent the accumulation of dirt on the inner surface of the recess 310. By providing a sloped portion 312 towards the center at the bottom 311 of the recess 310, the ingredients naturally gather towards the center of the recess 310, allowing customers to easily and reliably remove the ingredients. In addition, liquids and small ingredients are less likely to accumulate in the corners of the recess 310, suppressing the accumulation of dirt on the inner surface of the recess 310 and further improving hygiene and ease of cleaning. Moreover, because the ingredients naturally gather towards the center of the recess 310, the operation of serving ingredients by store staff becomes easier. This makes it easier to recruit and train store staff, such as part-time workers, and facilitates multi-store expansion.

[0022] Furthermore, at least 12 recesses 310 are provided. This allows for the simultaneous presentation of a wide variety of ingredients, enabling customers to select ingredients according to their preferences. By displaying a diverse range of ingredients in a visually appealing way, customers can be given visual stimulation and satisfaction, thereby enhancing their overall experience.

[0023] Furthermore, the multiple recesses 310 are arranged in a grid pattern using vertical and horizontal rectangular arrangements. This allows for the presentation of a wide variety of ingredients in a way that is easily visible to customers. By arranging and presenting a wide variety of ingredients in a grid pattern using rectangular arrangements, the aesthetic impression given to customers can be improved, thereby enriching the customer experience.

[0024] Furthermore, at least some of the multiple recesses 310 are formed in such a way that a small container 313, which can be attached to or detached from the recess 310, can be stably placed on them. This allows ingredients that are difficult to place directly into the recesses, such as liquids or powders, to be provided in a small container. This further expands the range of ingredients that can be used, while also providing ingredients in a hygienic and visually appealing manner.

[0025] Furthermore, the small container 313 has a shape that allows it to engage with the recess 310 and suppress movement and rotation within the recess 310. This prevents the small container 313 from wobbling when store staff serve or collect food, or when customers take out ingredients, thus preventing the small container 313 and its ingredients from scattering.

[0026] Furthermore, the small container 313 is made of ceramic, metal, glass, or resin, and has an outer edge that is on the same plane as or above the opening edge of the recess 310 when it is placed in the recess 310. This makes it less likely for the ingredients placed in the small container 313 to spill out, and makes it easier to remove the ingredients with a spoon or chopsticks. In addition, the choice of material can create an impression of luxury and hygiene, and ensure a design that matches the store concept.

[0027] Furthermore, the serving device 300 has a frame portion 320 that defines the surrounding area and a top plate 330 provided within the frame portion 320. Multiple recesses 310 are provided on the top plate 330, separated from each other, and each recess 310 can individually accommodate one type of ingredient. This prevents multiple types of ingredients from mixing together, and since each of the multiple types of ingredients is presented independently, customers can effectively see and recognize the merits of each ingredient. Therefore, the customer experience can be enhanced.

[0028] Furthermore, the frame portion 320 has a raised portion 321 to prevent ingredients from spilling out, and the inner circumferential surface 331 that is continuous between the raised portion 321 and the top plate 330 has a chamfer 332 or curved surface 332 to improve cleanability. By providing the raised portion 321, ingredients are less likely to spill out when the placement device 300 is moved, and by providing the chamfer 332 or curved surface 332, dirt accumulation in the corners can be suppressed. As a result, safety and the efficiency of cleaning work can be greatly improved.

[0029] Furthermore, the frame 320 and the top plate 330 are made of wood, bamboo, resin, or laminates thereof, and their surfaces are coated with a water-repellent or stain-resistant coating. This makes it possible to create a mounting device 300 that creates a Japanese atmosphere and a sense of luxury while being resistant to liquids and oils seeping in and stains adhering to it.

[0030] Furthermore, multiple stacking devices 300 can be stacked while ingredients are still placed in the recesses 310. This allows for compact storage of multiple stacking devices 300 with prepared ingredients still on them, significantly improving space efficiency in refrigerators, kitchens, backrooms, etc. Also, when using many stacking devices 300 at events, multiple stacking devices 300 can be moved while the ingredients are still on them, simplifying preparation and transportation.

[0031] Furthermore, the underside 333 of the top plate 330 is provided with positioning protrusions 334 to prevent shifting when multiple mounting devices 300 are stacked. This allows multiple mounting devices 300 to be stacked stably, preventing collapse or falling during storage or transportation, and also suppressing spillage of ingredients and damage to the mounting devices 300.

[0032] Furthermore, when multiple mounting devices 300 are stacked, the positioning projection 334 is positioned by contacting the inner circumferential surface of the rising portion 321 of the other mounting device 300 located below it. This allows for reliable positioning with a simple shape without the need for additional guide members or the like. As a result, the manufacturing cost of the mounting devices 300 can be reduced while improving stability during stacking.

[0033] Furthermore, when multiple mounting devices 300 are stacked, the underside 333 of the top plate 330 of the upper mounting device 300 abuts against the upper end of the rising portion 321 of the lower mounting device 300, thereby functioning as a lid that seals the multiple recesses 310 of the lower mounting device 300. As a result, drying of ingredients and contamination by foreign matter can be prevented simply by stacking multiple mounting devices 300 without using a separate lid member or the like. Therefore, hygiene and work efficiency can be improved while reducing the number of parts.

[0034] Furthermore, the storage device 100 has a heating section, allowing it to store seaweed that has been roasted by the heating device while it is still warm in the heating section. This makes it possible to always provide customers with seaweed that is as crisp as freshly roasted seaweed. As a result, the aroma and texture of the seaweed when combined with rice and other ingredients can be improved, further enhancing the customer experience. [Explanation of symbols]

[0035] 1. Customer experience delivery system, 100 containment devices, 200 containers, 300 mounting device, 310 recess, 311 bottom, 312 Sloping section, 313 Small containers; 320 Frame section, 321 Rising section, 330 top plate, 331 Inner peripheral surface, 332 curved surface, 333 back side, 334 Protrusion 400 Forming fixtures.

Claims

1. A mounting device having multiple recesses that allows for the separate placement of multiple types of ingredients, A molding device is provided for placing the nori (seaweed) removed from the storage device on top, and for placing the rice and the ingredients on top of the nori, and then rolling the nori, rice and ingredients together. A customer experience delivery system equipped with the necessary features.

2. The customer experience provision system according to claim 1, wherein each recess of the mounting device has a curved shape and does not have corners.

3. The customer experience provision system according to claim 2, wherein a gradient portion is formed at the bottom of each recess of the mounting device to collect the material placed in the recess towards the center of the recess and to prevent the accumulation of dirt on the inner surface of the recess.

4. The customer experience provision system according to claim 3, wherein at least 12 of the aforementioned recesses are provided.

5. The customer experience provision system according to claim 4, wherein the plurality of recesses are arranged in a matrix in a vertical and horizontal rectangular arrangement.

6. The customer experience provision system according to claim 5, wherein at least a portion of the plurality of recesses is formed so that a small container that can be attached to and detached from the recesses can be stably placed therein.

7. The customer experience provision system according to claim 6, wherein the small container has a shape that can engage with the recess and suppress movement and rotation within the recess.

8. The customer experience provision system according to claim 7, wherein the small container is made of ceramics, metal, glass, or resin, and has an outer edge that is on the same plane as or above the opening edge of the recess when it is fitted into the recess.

9. The aforementioned mounting device has a frame that defines the surrounding area and a top plate provided within the frame. The customer experience provision system according to claim 1, wherein the plurality of recesses are provided on the top plate separated from each other, and each recess is capable of individually accommodating one type of ingredient.

10. The customer experience provision system according to claim 9, wherein the frame portion has a raised portion for preventing the ingredients from falling out, and the inner circumferential surface continuous between the raised portion and the top plate has a chamfer or curved surface to improve cleanability.

11. The customer experience provision system according to claim 10, wherein the frame and the top plate are made of wood, bamboo, resin, or a laminate thereof, and the surface is coated with a water-repellent or stain-resistant coating.

12. The customer experience provision system according to claim 11, wherein the placement device can be stacked on top of a plurality of the aforementioned placement devices while the ingredients remain placed in the recess.

13. The customer experience provision system according to claim 12, wherein the underside of the top plate is provided with positioning protrusions to prevent misalignment when multiple of the aforementioned placement devices are stacked.

14. The customer experience provision system according to claim 13, wherein the positioning projection is positioned by contacting the inner circumferential surface of the rising portion of another preceding placement device located below when a plurality of the preceding placement devices are stacked.

15. The customer experience provision system according to claim 14, wherein when multiple aforementioned placement devices are stacked, the underside of the top plate of the upper placement device abuts against the upper end of the rising portion of the lower placement device, thereby functioning as a lid that seals the multiple recesses of the lower placement device.

16. The customer experience provision system according to claim 1, wherein the storage device has a heating section and is capable of storing the seaweed roasted by the heating device in a state heated by the heating section.

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