Notification management device, notification management method, and program

Abstract

To provide a notification managing device capable of inducing notifying means in a case in which a notification is given to a customer from a delivery notification to give a notification by delivering a printed object to an electronic notification to give an information notification by online.SOLUTION: Notifying means for notifying a customer of information includes: a storing unit which stores a notification flag set to give a delivery notification for delivering a printed object or to give an electronic notification for giving an information notification by online; and a notification control unit which gives the delivery notification or the electronic notification in accordance with the notification flag with the customer being as a destination, executes control in such a way that the printed object is to be delivered which represents procedure information utilized for a changing procedure to change the notifying means at the customer to the electronic notification when the delivery notification is given, and changes the notification flag from the delivery notification to the electronic notification when the changing procedure is taken using the procedure information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a notification management device, a notification management method, and a program. [Background technology]

[0002] Electronic notification services that notify information online have become available as a means for companies to notify customers of information introducing new products, etc. Patent Document 1 discloses a technology for sending electronic notifications to addresses that are likely to be seen by customers immediately when notifying customers. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2007-241732 A Summary of the Invention [Problem to be solved by the invention]

[0004] On the other hand, there still exists a delivery notification method in which a printed matter is sent. In order to switch from a delivery notification to an electronic notification, it is necessary to obtain the address in the electronic notification from the customer, and for customers who cannot obtain the address, or for whom it is unclear whether the previously obtained address is currently valid, it is necessary to continue sending the delivery notification. However, sending a delivery notification requires costs such as printing fees and delivery fees compared to electronic notifications. For this reason, it is desirable to guide the means of notification to customers who are currently receiving delivery notifications to electronic notifications.

[0005] The present invention has been made in consideration of the above circumstances, and its purpose is to provide a notification management device, a notification management method, and a program that can shift the notification means when notifying customers from a delivery notification, which notifies customers by delivering a printed matter, to an electronic notification, which notifies information online. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems, the present invention provides a method for notifying a customer of information, comprising: a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying the customer of information; and a notification control unit for performing control so that the delivery notification or the electronic notification addressed to the customer is performed according to the notification flag, and when the delivery notification is performed, a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification. the electronic notification is a notification that sends a message addressed to the customer's mobile phone number via a message application provided by a mobile carrier, and the notification control unit, when the notification flag is set to the electronic notification, changes the notification flag from the electronic notification to the delivery notification in accordance with a result of determining whether or not the customer's mobile phone number registered as the destination in the electronic notification is likely to be a mobile phone number of a person other than the customer. It is a notification management device.

[0007] The present invention also provides a method for producing a method for manufacturing a semiconductor device comprising the steps of: a storage unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information; and a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification, wherein the electronic notification is a notification that sends a message addressed to the mobile phone number of the customer via a message application provided by a mobile carrier, and when the delivery notification is performed, the notification control unit controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered. and when the notification flag is set to the delivery notification in accordance with a result of determining whether or not the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of a person different from the customer, the system compares a new number that is a destination of the message with an acquired number that is a registered mobile phone number of the customer in response to the message including the second code information being sent in the specific content, and when the new number and the acquired number match, the system changes the notification flag from the delivery notification to the electronic notification and sets the acquired number to the mobile phone number of the customer. notification management device is .

[0008] The present invention also provides a method for producing a method for manufacturing a semiconductor device comprising the steps of: The device comprises: a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information; and a notification control unit for performing the delivery notification or the electronic notification addressed to the customer according to the notification flag, and for controlling the delivery of a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification when the delivery notification is performed, and for changing the notification flag from the delivery notification to the electronic notification when the change procedure is performed using the procedure information, wherein the electronic notification is a notification that sends a message addressed to the mobile phone number of the customer via a message application provided by a mobile carrier, and the notification control unit controls a first control indicating a link to a specific site on a network when the delivery notification is performed. and controls the delivery of a printed matter showing the customer's identification information and second code information associated with the customer's identification information, and the specific site is set to display a screen requesting the customer to input the second code information and the customer's mobile phone number, and when the second code information and the mobile phone number are input to the specific site, the system determines whether or not there is an error in the input mobile phone number by sending an electronic notification to the input mobile phone number, and changes the notification flag from the delivery notification to the electronic notification according to the determination result, and when the electronic notification is set to the notification flag, changes the notification flag from the electronic notification to the delivery notification according to the determination result whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of another person different from the customer. notification management device is .

[0009] The present invention also provides a method for producing a method for manufacturing a semiconductor device comprising the steps of: The present invention is provided with a storage unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information, and a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when performing the delivery notification, controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification, wherein the electronic notification is a notification that sends a message to the mobile phone number of the customer via a message application provided by a mobile carrier, and when performing the delivery notification, the notification control unit controls so that a printed matter indicating first code information indicating a link to specific content in the message application for sending the message and second code information associated with the identification information of the customer is delivered, and when a message including the second code information is sent in the specific content, changes the notification flag from the delivery notification to the electronic notification. When the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the customer's mobile phone number registered as the destination in the electronic notification is a mobile phone number of someone other than the customer.

[0010] In order to solve the above-mentioned problems, the present invention provides a notification management method performed by a notification management device having a storage unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information, in which a notification control unit issues the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is issued, controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification. The electronic notification is a notification that sends a message to the mobile phone number of the customer via a message application provided by a mobile carrier, and the notification control unit, when the notification flag is set to the electronic notification, changes the notification flag from the electronic notification to the delivery notification in accordance with a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of another person different from the customer. This is a notification management method.

[0011] In addition, in order to solve the above-mentioned problems, the present invention is a program for operating a computer as the notification management device described above, and for causing the computer to function as each part of the notification management device. Effect of the Invention

[0012] According to the present invention, the means of notifying a customer can be shifted from a delivery notification in which a printed matter is delivered to the customer, to an electronic notification in which information is notified online. [Brief description of the drawings]

[0013] [Figure 1] 1 is a block diagram showing an example of the configuration of a notification management system 1 to which a notification management device 10 according to an embodiment is applied. [Diagram 2] FIG. 2 is a diagram showing an example of the configuration of customer information 120 according to the embodiment. [Diagram 3] FIG. 2 is a diagram showing an example of a delivery item H according to the embodiment. [Figure 4] 11 is a diagram showing an example of a procedure site displayed on a display unit 24 according to the embodiment. FIG. [Diagram 5] 2 is a diagram showing an example of a talk room of a calling application displayed on a display unit 24 according to the embodiment. FIG. [Figure 6]1 is a flowchart illustrating an operation of the notification management device 10 according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0014] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0015] 1 is a block diagram showing an example of the configuration of a notification management system 1 to which a notification management device 10 according to an embodiment is applied. The notification management system 1 includes, for example, the notification management device 10, a customer terminal 20, and a mobile carrier server 30. The notification management device 10, the customer terminal 20, and the mobile carrier server 30 are communicatively connected via a communication network NW. Note that the notification management system 1 may be configured to include a plurality of customer terminals 20.

[0016] The notification management device 10 is a computer device that manages notifications to customers. The notification management device 10 is, for example, a server device or a PC. In the following, the notification management device 10 receives a request from a company, for example, and notifies the customer of information about the company's products and services, or information such as an invoice or detailed statement of a product purchased by the customer or a service used by the customer.

[0017] The notification management device 10 includes, for example, a communication unit 11, a storage unit 12, a notification request acquisition unit 13, a notification control unit 14, and a device control unit 15. The communication unit 11 communicates with the customer terminal 20 and the mobile carrier server 30.

[0018] The storage unit 12 is configured by a storage medium, such as a hard disk drive (HDD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a random access read / write memory (RAM), a read only memory (ROM), or any combination of these storage media. The storage unit 12 stores programs for executing various processes of the notification management device 10, and temporary data used when performing various processes.

[0019] The memory unit 12 stores, for example, customer information 120. The customer information 120 is information about a customer. The customer information 120 includes at least a notification flag. The notification flag is information indicating the means of notification to the customer, and is information in which either a delivery notification or an electronic notification is set. A delivery notification is a notification made by delivering a printed matter addressed to the customer's address. An electronic notification is a notification made by sending information to the customer online.

[0020] In the following explanation, an example will be given in which the electronic notification is a calling application program (hereinafter, called a calling app) provided by a mobile carrier (a mobile phone operator). A calling app allows messages to be sent and received using a mobile phone number as the destination, and can send and receive, for example, text, photos, still images, and video images. A calling app is an example of a "messaging app."

[0021] However, the electronic notification is not limited thereto, and may be any notification by at least transmitting information to a customer online. For example, the electronic notification may be a notification by transmission and reception using functions such as RCS (Rich Communication Services), SMS (Short Message Service), MMS (Multimedia Messaging Service), SNS (Social Networking Service), email, etc.

[0022] The notification request acquisition unit 13 acquires a notification request from a company. The notification request is a request to notify a customer, and is information indicating, for example, a destination, notification contents, etc. The notification request acquisition unit 13 acquires, for example, a notification request transmitted to the notification management device 10 from a server device (not shown) operated by the company. The notification request acquisition unit 13 outputs the acquired notification request to the notification control unit 14.

[0023] The notification control unit 14 controls notifications to customers. The notification control unit 14 acquires a notification request from the notification request acquisition unit 13. The notification control unit 14 identifies the customer to be notified based on the notification request. The notification control unit 14 refers to the storage unit 12 and acquires the setting of the notification flag in the customer information 120 of the customer to be notified. Depending on the setting of the notification flag, the notification control unit 14 arranges for the delivery of printed matter to the customer for whom the delivery notification has been set, with the customer's address as the destination. Specifically, the notification control unit 14 controls the delivery of printed matter. For example, the notification control unit 14 sets a setting value (e.g., 1) indicating that delivery is to be arranged in the delivery flag, and stores the setting value in the memory unit 12. The delivery flag here is a flag indicating whether or not delivery is to be arranged. Then, the notification control unit 14 notifies the operator's terminal of delivery instruction information for notifications for which a setting value (e.g., 1) indicating that delivery is to be arranged is set in the delivery flag. The delivery instruction information is information instructing delivery, and is, for example, information indicating the address and name of the delivery destination, the contents of the delivery, the delivery date and time, etc. Alternatively, the notification control unit 14 may display information to the effect that the printed matter will be delivered on a management program that manages delivery arrangements, instead of notifying the operator of the delivery instruction information on the terminal of the operator. In this case, the operator visually checks the content displayed on the management program and makes arrangements for delivery according to the displayed content. For a customer for whom electronic notification has been set, the notification control unit 14 creates a message addressed to the customer's telephone number, and transmits the created message using a calling application.

[0024] When delivering a printed matter to a customer for whom a delivery notice has been set, the notification control unit 14 guides the customer to change the notification means to the customer from the delivery notice to an electronic notice. Specifically, a printed matter showing a guide to change from the delivery notice to an electronic notice and the information required for the change procedure is delivered together with the notification content requested by the company. The specific method by which the notification control unit 14 guides the customer to change from the delivery notice to an electronic notice will be described in detail later.

[0025] The device control unit 15 performs overall control of the notification management device 10. For example, when the communication unit 11 receives a communication request from a company, the device control unit 15 outputs the communication request to the notification request acquisition unit 13. The device control unit 15 transmits a message created by the notification control unit 14 and addressed to the customer's telephone number via the communication unit 11.

[0026] The customer terminal 20 is a customer's computer device. The customer terminal 20 is, for example, a smartphone, a tablet terminal, a mobile phone, a PC, etc. The customer terminal 20 includes, for example, a communication unit 21, a memory unit 22, a control unit 23, and a display unit 24. The communication unit 21 communicates with the notification management device 10. The memory unit 22 stores programs for executing various processes of the customer terminal 20, and temporary data used when performing various processes. The memory unit 22 stores a program related to a calling app. The display unit 24 is a display that displays an image according to the control of the control unit 23.

[0027] The control unit 23 controls the customer terminal 20. For example, when a message addressed to the customer terminal 20 is notified from the notification management device 10, the control unit 23 causes a pop-up display indicating that the notification has been received to be displayed on the display unit 24. When the pop-up display is touched, for example, the control unit 23 launches a calling application, displays a talk room (content) in which messages are exchanged in the launched calling application on the display unit 24, and displays the received message in the talk room.

[0028] The mobile carrier server 30 is a computer device that provides communication and telephone service by mobile phone. The mobile carrier server 30 is a server device, PC, etc. operated by a mobile carrier (mobile phone operator) with which a customer has a contract. The mobile carrier server 30 manages the mobile phone numbers of subscribers who have contracts with the mobile carrier, and periodically (e.g., once a day) acquires and stores, for example, newly contracted mobile phone numbers and canceled mobile phone numbers.

[0029] The mobile carrier server 30 also performs erroneous transmission judgment. In the erroneous transmission judgment, when there is a possibility that a message notified using a calling application will not be notified to the intended notification destination, the notification source is notified of that fact. When a message addressed to a customer's mobile phone number is notified from the notification management device 10, the mobile carrier server 30 judges, for example, whether or not the destination number is a number that has been newly contracted recently (for example, within one month).

[0030] If the destination number of the message is a newly contracted number, it is possible that the customer's mobile phone number has been cancelled, and that the number has recently been assigned to someone other than the customer. In this case, if a message is sent to a number registered in the customer information 120, the message may be sent by mistake (mis-sent) to someone other than the customer. For this reason, if the destination number of the message is a newly contracted number, the mobile carrier server 30 notifies the notification management device 10 that there is a possibility of erroneous sending, and asks whether to notify the message as is, or to cancel the sending of the message.

[0031] FIG. 2 is a diagram showing an example of the configuration of customer information 120 according to an embodiment. Customer information 120 is created for each customer. Customer information 120 includes items such as a customer ID, a notification flag, and a destination. The customer ID is identification information that uniquely identifies a customer. The notification flag is information that indicates the notification means for the customer identified by the customer ID, and is information that indicates either a delivery notification or an electronic notification. The destination is information that indicates the destination when notifying information to the customer identified by the customer ID. In the example of this figure, a delivery notification is set when the notification flag is 0 (zero). Also, an electronic notification is set when the notification flag is 1.

[0032] Here, a specific method for inducing a change from a delivery notice to an electronic notice will be described with reference to Figs. 3 to 5. Fig. 3 is a diagram showing an example of a delivery item H according to an embodiment. The delivery item H is a printed matter that is delivered to induce a customer to change from a delivery notice to an electronic notice from the next notice onwards when a delivery notice is given to the customer. In the example shown in this figure, the delivery item H shows a main text T, a two-dimensional code C, and a procedure code U.

[0033] The main text T includes a message recommending the customer to change from delivery notification to electronic notification, along with instructions on how to carry out the change procedure. Information regarding the change procedure is embedded in the two-dimensional code C. The procedure code U indicates a character string (including numbers, symbols, etc.) that the customer will need when carrying out the change procedure. The procedure code U is associated with the customer's identification information (e.g., the customer ID in the customer information 120).

[0034] In the example shown in this figure, the two-dimensional code C and the procedure code U are shown separately, but this is not limiting. Information regarding the change procedure and the character string in the procedure code U may be embedded together in the two-dimensional code C. In this case, the procedure code U is not written on the delivery H.

[0035] In the following, two methods, (Guidance Method 1) and (Guidance Method 2), which correspond to the information embedded in the two-dimensional code C in FIG. 3, will be described.

[0036] (Guidance method 1) This method is based on the premise that the two-dimensional code C in FIG. 3 is embedded with a uniform resource locator (URL) of a procedure site (an example of a "specific site") where the change procedure can be carried out.

[0037] The notification management device 10 delivers a delivery H to a customer as shown in the example of Fig. 3. The customer receives the delivery H, reads the text T, and if he or she decides to carry out the change procedure to change the delivery notification to an electronic notification, he or she captures an image of the two-dimensional code C, for example, using a camera (not shown) of the customer terminal 20, and reads the two-dimensional code C. In this case, the customer terminal 20 obtains the URL embedded in the two-dimensional code C from the image, and displays the procedure site on the display unit 24 by accessing the obtained URL.

[0038] Fig. 4 is a diagram showing an example of a procedure site displayed on the display unit 24 according to the embodiment. Fig. 4 shows an example of a procedure site that is displayed when, for example, the URL embedded in the two-dimensional code C shown in Fig. 3 is accessed. In the example shown in this figure, input boxes B1 and B2 are shown on the procedure site. Input box B1 is an input field for inputting a procedure code. Input box B2 is an input field for inputting a mobile phone number.

[0039] At a procedure site such as the one shown in the example of FIG. 4, the customer enters the procedure code U printed on the delivery H into input box B1. The customer also enters the customer's mobile phone number into input box B2. The customer checks whether the information they entered is correct, and if it is correct, touches the registration button. When the registration button is operated, the information entered into input box B1 is notified from the procedure site to the notification management device 10.

[0040] If both the URL of the procedure site and the character string in the procedure code U are embedded in the two-dimensional code C, the customer terminal 20 may display the procedure site with the procedure code entered in the input box B1. In this case, the customer can be saved the trouble of entering the procedure code U in the input box B1.

[0041] The notification management device 10 checks whether there is an error in the number reported by the customer via the procedure site based on the contents received from the procedure site. Specifically, the notification management device 10 determines whether there is an error in the number reported via the procedure site. For example, the notification management device 10 identifies the customer based on the procedure code U entered in the input box B1, and generates a passcode for number confirmation (hereinafter referred to as a confirmation code). The notification management device 10 notifies the confirmation code to the mobile phone number entered in the input box B2. Here, the means for notifying the confirmation code is an electronic notification using the mobile phone number, such as SMS or RCS. The notification management device 10 also displays a field for inputting a confirmation code on the procedure site. In this case, the notification management device 10 may display a message such as "A confirmation code has been sent to the entered mobile phone number. Please enter the confirmation code" together with the field for inputting the confirmation code. The customer enters the confirmation code notified by SMS or the like into an input field displayed on the procedure site. As a result, the confirmation code entered into the input field is notified from the procedure site to the notification management device 10. If the confirmation code received from the procedure site matches the confirmation code notified to the mobile phone number, the notification management device 10 determines that there is no error in the number reported by the customer via the procedure site. On the other hand, if the confirmation code received from the procedure site does not match the confirmation code notified to the mobile phone number, or if the confirmation code is not entered into the procedure site within a predetermined period of time (for example, within two hours), the notification management device 10 determines that there is an error in the number reported by the customer via the procedure site. If it is determined that there is no error in the number declared by the customer via the procedure site, the notification management device 10 changes the means of notification to the customer from delivery notification to electronic notification. Specifically, the notification management device 10 changes the notification flag in the customer information 120 of the customer from delivery notification (e.g., 0 (zero)) to electronic notification (e.g., 1). In addition, the notification management device 10 stores the mobile phone number declared by the customer in the destination field of the customer information 120.

[0042] (Guidance method 2) This method is based on the premise that two-dimensional code C indicates information about a link (so-called deep link) to a talk room in a calling application.

[0043] The notification management device 10 delivers a delivery H to a customer as shown in the example of FIG. 3. The customer receives the delivery H, reads the text T, and when the customer decides to carry out a procedure to change the delivery notification to an electronic notification, the customer captures an image of the two-dimensional code C, for example, using a camera (not shown) of the customer terminal 20, and reads the two-dimensional code C. In this case, the customer terminal 20 obtains link information embedded in the two-dimensional code C from the image, and launches a calling app based on the obtained link information. The customer terminal 20 displays a talk room (an example of "specific content") with the notification management device 10 in the launched calling app.

[0044] In this case, if a calling application is not installed in the customer terminal 20, for example, a message prompting the customer to install a calling application is displayed, but the details of the processing in this case will not be described.

[0045] Fig. 5 is a diagram showing an example of a talk room displayed on the display unit 24 according to the embodiment. Fig. 5 shows an example of a talk room that is displayed when, for example, a link embedded in the two-dimensional code C shown in Fig. 3 is accessed. In the example shown in this figure, messages M1 and M2 are shown in the talk room. Message M1 shows the procedure code notified to the notification management device 10. Message M2 shows a response from the notification management device 10 to message M1.

[0046] 5, the customer inputs the procedure code U printed on the delivery H into a message M1. The customer checks whether the input content is correct, and if the content is correct, touches a send button (not shown). When the send button is operated, the procedure code input into the message M1 is notified to the notification management device 10.

[0047] In this case, messages are exchanged via a calling app, which allows the notification management device 10 to obtain the customer's mobile phone number (without being notified by the customer).

[0048] When both link information to the talk room and the character string in the procedure code U are embedded in the two-dimensional code C, the customer terminal 20 may display the talk room with the procedure code entered in the message M1. In this case, the customer can save the trouble of entering the procedure code U in the message M1.

[0049] The notification management device 10 changes the means of notification to the customer from delivery notification to electronic notification based on the content received from the talk room with the customer terminal 20. Specifically, the notification management device 10 changes the notification flag in the customer information 120 of the customer from delivery notification (e.g., 0 (zero)) to electronic notification (e.g., 1). In addition, the notification management device 10 stores, in the destination of the customer information 120, the phone number of the mobile phone to which the message was notified in the talk room with the customer terminal 20. Here, the notification management device 10 may consider a case where an acquired number has already been stored in the destination of the customer information 120. The acquired number here is a mobile phone number that has been previously acquired, but is currently unknown as to whether it is valid. In this case, the acquired number is stored in the destination of the customer information 120, but since it is not valid as a destination, the notification flag of the customer information 120 is set to delivery notification. In this case, the notification management device 10 compares the acquired number with the telephone number of the mobile phone to which the message was notified in the talk room with the customer terminal 20 (hereinafter referred to as a new number). When the acquired number and the new number match, the notification management device 10 confirms the telephone number as the destination of the customer, and changes the notification flag in the customer information 120 of the customer from delivery notification to electronic notification. On the other hand, when the acquired number and the new number do not match, the notification management device 10 changes the acquired number stored in the destination of the customer information 120 of the customer to the new number, and changes the notification flag from delivery notification to electronic notification.

[0050] FIG. 6 is a flowchart illustrating the operation of the notification management device 10 according to the embodiment. (Step S10) The notification management device 10 acquires a notification request. The notification request is information requesting that a company notify a customer of information. (Step S11) The notification management device 10 creates notification data in response to the notification request acquired in step S10. The notification data is information that associates a customer who is to be the notification destination with the content to be notified to the customer. (Step S12) The notification management device 10 determines whether the notification flag for the customer to which the notification is to be sent is set to 0 (zero). Here, it is assumed that the notification flag is set to 0 (zero) when the delivery means for the customer is delivery notification. (Step S13) When the notification flag for the customer to whom the notification is to be sent is set to 0 (zero), the notification management device 10 performs a process of sending a printed matter (delivery item H) with a two-dimensional code. For example, link information to a procedure site or deep link information to a chat room of a calling application is embedded in the two-dimensional code. When the customer who has received the delivery item H decides to carry out a change procedure to change from the delivery notification to an electronic notification, the customer carries out the change procedure from the link embedded in the two-dimensional code. When the change procedure is carried out, information related to the change procedure is notified to the notification management device 10. (Step S14) The notification management device 10 determines whether or not information related to the change procedure has been received. For example, after the delivery item H is delivered, the notification management device 10 waits for a predetermined period (e.g., one week) until information related to the change procedure is received. If information related to the change procedure is received within the predetermined period, the process proceeds to step S15. If information related to the change procedure is not received within the predetermined period, the flow ends.

[0051] (Step S15) When the notification management device 10 receives information related to the change procedure, it determines whether or not there is an error in the telephone number (mobile phone number) reported (input) by the customer in the change procedure. For example, the notification management device 10 notifies a confirmation code to the mobile phone number (hereinafter referred to as the input number) input by the customer. In addition, the notification management device 10 displays a guide message on the procedure site that prompts the user to input the confirmation code in a predetermined input field. The confirmation code is a passcode for checking whether the input number is correct, and is generated uniquely for each input number, for example. When the confirmation code is input to the procedure site, the notification management device 10 determines that the input number is correct. When the notification management device 10 receives information related to the change procedure from a talk room of a calling application, it omits the determination of whether or not there is an error in the telephone number. In other words, when the mobile phone number is automatically acquired via the talk room of the notification application as shown in FIG. 5, it is not necessary to determine whether or not there is an error in the telephone number. (Step S16) If the notification management device 10 determines that the telephone number is correct, it changes the notification flag setting for that customer from 0 (zero) to 1.

[0052] (Step S17) On the other hand, in step S12, if the notification flag for the customer to be notified is set to 1, the notification management device 10 sends a notification to the mobile carrier server 30 to inquire whether there is a possibility of erroneous transmission. Here, erroneous transmission means that when a message addressed to the customer's mobile phone number is notified, the message is sent to the mobile phone of someone other than the customer, or the message is not sent to any mobile phone. In response to an inquiry from the notification management device 10, the mobile carrier server 30 determines whether or not there is a possibility of erroneous transmission when a message is sent to the notification destination telephone number. The mobile carrier server 30 determines that there is a possibility of erroneous transmission when the notification destination telephone number satisfies a predetermined condition. The predetermined condition is, for example, a condition that the notification destination telephone number is a newly contracted number, or a condition that the notification destination telephone number is a mobile phone number that has already been canceled. The mobile carrier server 30 notifies the notification management device 10 of the determination result. The notification management device 10 determines whether or not there is a possibility of erroneous transmission when a message is notified to the notification destination telephone number in response to a notification from the mobile carrier server 30. That is, when the notification management device 10 receives a notification from the mobile carrier server 30 indicating that there is a possibility of erroneous transmission, it determines that there is a possibility of erroneous transmission. When the notification management device 10 receives a notification from the mobile carrier server 30 indicating that there is no possibility of erroneous transmission, it determines that there is no possibility of erroneous transmission.

[0053] (Step S18) If it is determined that there is a possibility of erroneous transmission, the notification management device 10 changes the setting of the notification flag for the customer from 1 to 0 (zero). Then, the process proceeds to step S13. As a result, the notification means is switched to one that delivers the delivery H. (Step S19) On the other hand, if it is determined that there is no possibility of erroneous transmission, the notification management device 10 uses a calling application to notify the customer of a message addressed to the customer's mobile phone number. This notifies the customer of information from the company. Then, the notification management device 10 ends the flow.

[0054] As described above, the notification management device 10 of the embodiment includes a storage unit 12 and a notification control unit 14. The storage unit 12 stores customer information 120. The customer information 120 is an example of a "notification flag." The notification control unit 14 issues a delivery notification or an electronic notification to the customer according to the notification flag. When issuing a delivery notification, the notification control unit 14 controls so that a printed matter indicating the procedure information is delivered. The procedure information is information used for a change procedure to change the notification means of the customer to electronic notification. When the change procedure is performed using the procedure information, the notification control unit 14 changes the notification flag from delivery notification to electronic notification. In this way, the notification management device 10 of the embodiment can guide the notification means when notifying the customer from delivery notification to electronic notification.

[0055] In the notification management device 10 of the embodiment, the electronic notification is a notification that sends a message to the customer's mobile phone number via a calling application. The calling application is an example of a "message application provided by a mobile carrier." When sending a delivery notification, the notification control unit 14 controls so that a two-dimensional code C with the URL of the procedure site embedded therein and a printed matter showing the procedure code U are delivered. The two-dimensional code C with the URL of the procedure site embedded therein is an example of "first code information showing a link to a specific site on a network." The procedure code U is an example of "second code information associated with customer identification information." The procedure site is an example of a "specific site." The procedure site is set so that a screen requesting the customer to enter the procedure code U and the customer's mobile phone number is displayed. When the procedure code U and the mobile phone number are entered into the procedure site, the notification control unit 14 sends an electronic notification to the entered mobile phone number to determine whether or not there is an error in the entered mobile phone number, and changes the notification flag from delivery notification to electronic notification according to the determination result. As a result, the notification management device 10 of the embodiment achieves the same effect as described above. Furthermore, by sending an electronic notification to a mobile phone number, it is possible to determine whether or not there is an error in the entered mobile phone number, thereby preventing a situation in which an incorrect number is registered due to a customer's input error and a message is sent to the incorrect number.

[0056] In addition, in the notification management device 10 of the embodiment, the notification control unit 14 controls the delivery notification so that a two-dimensional code C in which a deep link to a talk room in a calling application is embedded and a printed matter in which a procedure code U is indicated is delivered. The two-dimensional code C in which a deep link to a talk room in a calling application is embedded is an example of "first code information indicating a link to specific content for sending a message in a message application". The procedure code U is an example of "second code information associated with identification information of a customer". The talk room is an example of "specific content for sending a message". The procedure site is set to display a screen requesting the input of the procedure code U and the customer's mobile phone number. When a message including the procedure code U is sent in the talk room, the notification control unit 14 changes the notification flag from delivery notification to electronic notification. As a result, the notification management device 10 of the embodiment achieves the same effect as the above-mentioned effect. Moreover, by obtaining information related to the change using the calling application, an error-free telephone number can be obtained, and a situation in which a message is sent to an incorrect number can be prevented.

[0057] Furthermore, in the notification management device 10 of the embodiment, when the notification flag is set to electronic notification, the notification control unit 14 changes the notification flag from electronic notification to delivery notification depending on the result of determining whether or not the customer's mobile phone number registered as the destination of the electronic notification is likely to be a mobile phone number of a person other than the customer. In this way, the notification management device 10 of the embodiment can prevent a message from being sent erroneously to a person other than the customer in cases where, for example, the customer's phone number is canceled without notification to the company or the notification management device 10 and the number is assigned to a person other than the customer.

[0058] In the above-described embodiment, it is preferable that the procedure code U is one that does not allow easy inference of another procedure code U from one procedure code U. For example, if the procedure code U ends in "0005", it is inferred that there exists a procedure code U that ends in "0004". In this case, if the procedure code that ends in "0005" is mistakenly entered as "0004", there is a possibility that a mobile phone number that should be linked to the procedure code that ends in "0005" will be erroneously linked to a different procedure code. As a countermeasure, for example, a procedure code U can be generated by adding a "check digit" generated from the original "number" to the original "number." By making the procedure code U a combination of the "number" and the "check digit," even if the "number" of another procedure code U is easy to infer, such as when the "number" portion is a consecutive number, it is difficult to infer the "check digit," making it difficult to infer the entirety of the other procedure code. Alternatively, the procedure code U may be a character string obtained by encrypting the "number." Alternatively, the procedure code U may be a hash value calculated from the "number."

[0059] The notification management device 10 in the above-described embodiment may be realized in whole or in part by a computer. In that case, a program for realizing this function may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to realize the function. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. The term "computer-readable recording medium" may also include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in that case. The above-described program may be a program for realizing a part of the above-described function, or may be a program that can realize the above-described function in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0060] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and designs that do not deviate from the gist of the present invention are also included. [Explanation of symbols]

[0061] 1... notification management system, 10... notification management device 10, 12... storage unit, 120... customer information, 14... notification control unit, 20... customer terminal, 24... display unit, 30... mobile carrier server

Claims

1. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer; a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification; Equipped with the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier; When the notification flag is set to the electronic notification, the notification control unit changes the notification flag from the electronic notification to the delivery notification depending on a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of another person different from the customer. Notification management device.

2. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer; a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification; Equipped with the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier; The notification control unit, When the delivery notification is to be sent, control is performed so that a printed matter showing first code information indicating a link to specific content for sending a message in the message application and second code information associated with the customer's identification information is delivered; when the notification flag is set to the delivery notification in response to a determination as to whether or not the mobile phone number of the customer registered as a destination in the electronic notification is likely to be a mobile phone number of another person different from the customer, in response to a message including the second code information being sent in the specific content, a new number which is the destination of the message is compared with an acquired number which is the registered mobile phone number of the customer, and when the new number and the acquired number match, the notification flag is changed from the delivery notification to the electronic notification, and the acquired number is set to the mobile phone number of the customer. Notification management device.

3. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer; a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification; Equipped with the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier; The notification control unit, When the delivery notification is sent, control is performed so that a printed matter showing first code information indicating a link to a specific site on a network and second code information associated with the customer's identification information is delivered, and a screen requesting input of the second code information and the customer's mobile phone number is displayed on the specific site, and when the second code information and the mobile phone number are input to the specific site, the electronic notification is sent to the input mobile phone number to determine whether or not there is an error in the input mobile phone number, and depending on the result of the determination, the notification flag is changed from the delivery notification to the electronic notification, When the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of another person different from the customer. Notification management device.

4. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer; a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification; Equipped with the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier; The notification control unit, When the delivery notification is to be sent, control is performed so that a printed matter showing first code information indicating a link to specific content in the message application for sending a message and second code information associated with the customer's identification information is delivered, and when a message including the second code information is sent in the specific content, the notification flag is changed from the delivery notification to the electronic notification; When the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of another person different from the customer. Notification management device.

5. A notification management method performed by a notification management device having a storage unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information, the method comprising: The notification control unit: Send the delivery notification or the electronic notification addressed to the customer in response to the notification flag; When the delivery notification is to be sent, control is performed so that a printed matter showing procedure information used for a procedure for changing the notification means at the customer to the electronic notification is delivered; When the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification; the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier; When the notification flag is set to the electronic notification, the notification control unit changes the notification flag from the electronic notification to the delivery notification depending on a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of another person different from the customer. How to manage notifications.

6. A program for causing a computer to operate as the notification management device according to any one of claims 1 to 4, the program causing the computer to function as each unit included in the notification management device.

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