How to provide online medical consultations

Abstract

Provide continuous online medical care to patient users. [Solution] A method for providing online medical care to a patient user, in which a control unit of a first hospital terminal accepts an application for online medical care from the patient user terminal of the patient user and transfers the application to an SNS server. A control unit of a server terminal accepts medical interview information from the patient user via the SNS server and transmits the medical interview information to a second hospital terminal. The second hospital terminal generates diagnostic information for the patient user based on the results of the online medical care with the patient user and transmits the diagnostic information to the patient user terminal.

Description

[Technical field]

[0001] The present invention relates to a method for providing online medical care to a patient user. [Background technology]

[0002] Recently, online medical consultation services between patient users and doctors have become widespread.

[0003] For example, Patent Document 1 discloses an information processing system that can provide medicine promptly to a user after online medical treatment. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2024-108993 Summary of the Invention [Problem to be solved by the invention]

[0005] However, although the technology disclosed in Patent Document 1 discloses a method for smoothly providing medicine to users after online medical consultation, as online medical consultations become more widespread, there is a limit to the number of doctors at hospitals who can treat users.

[0006] Therefore, an object of the present invention is to realize a method that can provide continuous online medical care to patient users. [Means for solving the problem]

[0007] In one embodiment of the present invention, a method of providing online medical consultation to a patient user, wherein a control unit of a first hospital terminal accepts an application for online medical consultation from the patient user terminal of the patient user and transfers the application to an SNS server, a control unit of a server terminal accepts medical interview information from the patient user via the SNS server and transmits the medical interview information to a second hospital terminal, and the second hospital terminal generates diagnostic information for the patient user based on results of the online medical consultation with the patient user and transmits the diagnostic information to the patient user terminal. Effect of the Invention

[0008] According to the present invention, a method can be realized that can provide continuous online medical care to patient users. [Brief description of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an online medical consultation providing system according to a first embodiment of the present invention. FIG. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] FIG. 2 is a functional block diagram showing the patient user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of user data stored in the server 100. [Diagram 5] 4 is a diagram showing an example of first hospital data stored in the server 100. FIG. [Figure 6] 4 is a diagram showing an example of second hospital data stored in the server 100. FIG. [Figure 7] 1 is a flowchart illustrating an example of a method for providing online medical consultation according to a first embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. Note that the embodiment described below does not unduly limit the contents of the present invention described in the claims. Furthermore, not all of the components shown in the embodiment are necessarily essential components of the present invention.

[0011] <Configuration> 1 is a block diagram showing a system for executing a method for providing online medical care according to a first embodiment of the present invention. The system 1 includes, for example, a server terminal 100 for providing online medical care services in cooperation with various hospital terminals, patient user terminals 200A and 200B managed by patient users, a first hospital terminal 300 for accepting applications for online medical care from patient users, a second hospital terminal 400 for supporting the first hospital terminal and providing online medical care to patient users, and an SNS server 500 for supporting communication between patient users and each hospital terminal. For convenience of explanation, each terminal is described as being a single terminal or a specific number of terminals, but the number of each terminal is not limited.

[0012] The server terminal 100, the patient user terminals 200A and 200B, the first hospital terminal 300, and the second hospital terminal 400 are each connected via a network NW1. The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), or the like.

[0013] The server terminal 100, the first hospital terminal 300, the second hospital terminal 400 and the SNS server may be, for example, general-purpose computers such as workstations or personal computers, or may be logically realized by cloud computing.

[0014] The patient user terminals 200A and 200B are, for example, information processing devices such as personal computers and tablet terminals, but may also be configured as smartphones, mobile phones, PDAs, or the like.

[0015] In this embodiment, the system 1 is described as comprising a server terminal 100, patient user terminals 200A and 200B, a first hospital terminal 300, a second hospital terminal 400 and an SNS server, and a configuration in which users of each terminal use their respective terminals to operate the server terminal 100, but the server terminal 100 may be configured as a stand-alone terminal, and the server terminal itself may have a function for each user to directly operate it. Hereinafter, the patient user terminals 200A and 200B will be collectively referred to as the patient user terminal 200, as necessary.

[0016] Fig. 2 is a functional block configuration diagram of the server terminal 100 of Fig. 1. The server terminal 100 includes a communication unit 110, a storage unit 120, and a control unit .

[0017] The communication unit 110 is a communication interface for communicating with the patient user terminal 200 and the first hospital terminal 300 via the network NW1, and communication is performed according to a communication protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol).

[0018] The storage unit 120 stores programs for executing various control processes and various functions in the control unit 130, input data, etc., and is composed of a RAM (Random Access Memory), a ROM (Read Only Memory), etc. The storage unit 120 also has a user data storage unit 121 that stores various data related to patient users, a first hospital data storage unit 122 that stores various data related to hospitals that accept applications for online medical care from patient users, and a second hospital data storage unit 123 that stores various data related to hospitals that support the hospitals that accept the applications for online medical care. A database (not shown) that stores various data may be constructed outside the storage unit 120 or the server terminal 100.

[0019] The control unit 130 controls the overall operation of the server terminal 100 by executing a program stored in the storage unit 120, and is composed of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), etc. Functions of the control unit 130 include an information receiving unit 131 that receives information from each terminal, and an information processing unit 132 that refers to and processes various data stored in the storage unit 120. The information receiving unit 131 and the information processing unit 132 are started by a program stored in the storage unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).

[0020] The information receiving unit 131 receives information from various terminals via the communication unit 110 .

[0021] The information processing unit 132 refers to various data (such as user data 1000, which will be described later) that is received from various terminals and stored in the storage unit 120, and performs a predetermined process.

[0022] The control unit 130 may also have a screen generation unit (not shown) and generates screen information to be displayed via the user interface of the patient user terminal 200 upon request. For example, the control unit 130 generates a user interface by using image and text data (not shown) stored in the storage unit 120 as material and arranging various images and text in a predetermined area of ​​the user interface based on a predetermined layout rule. The processing related to the image generation unit may also be executed by a GPU (Graphics Processing Unit).

[0023] Fig. 3 is a functional block diagram showing the patient user terminal 200 of Fig. 1. The patient user terminal 200 includes a communication unit 210, a display operation unit 220, a storage unit 230, and a control unit 240.

[0024] The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed according to a communication protocol such as TCP / IP.

[0025] The display operation unit 220 is a user interface used for the patient user to input instructions and display text, images, etc. according to input data from the control unit 240, and is composed of a display, a keyboard, and a mouse when the patient user terminal 200 is configured as a personal computer, and is composed of a touch panel, etc. when the patient user terminal 200 is configured as a smartphone or tablet terminal. This display operation unit 220 is started up by a control program stored in the storage unit 230 and executed by the patient user terminal 200, which is a computer (electronic calculator).

[0026] The storage unit 230 stores programs for executing various control processes and functions in the control unit 240, input data, etc., and is composed of a RAM, a ROM, etc. The storage unit 230 also temporarily stores the contents of communication with the server terminal 100.

[0027] The control unit 240 controls the overall operation of the patient user terminal 200 by executing the programs stored in the storage unit 230, and is composed of a CPU, a GPU, and the like.

[0028] FIG. 4 is a diagram showing an example of patient user data stored in the server terminal 100. As shown in FIG.

[0029] The user data 1000 shown in Fig. 4 stores various data related to the patient user. For convenience of explanation, Fig. 4 shows an example of one patient user (patient user identified by user ID "10001"), but information of multiple patient users can be stored. The various data related to the patient user can include, but are not limited to, basic information about the patient user (name, address, contact information, SNS account, payment information, etc.), hospital information (e.g., information identifying the hospital where the patient user will visit), interview information (e.g., information about the patient user's health condition and symptoms that the patient user answers before receiving medical treatment from a doctor), diagnosis information (e.g., information about the diagnosis and drug prescription provided by a doctor to the patient user through online medical treatment), and accounting information (e.g., information about the fees paid for online medical treatment and drug prescription, etc.).

[0030] FIG. 5 is a diagram showing an example of the first hospital data stored in the server terminal 100. As shown in FIG.

[0031] The hospital data 2000 stores various data related to hospitals that accept applications for online medical treatment from patient users. For convenience of explanation, FIG. 5 shows an example of one hospital (a hospital identified by a hospital ID "20001"), but information related to multiple hospitals can be stored. The various data related to the hospitals can include, but are not limited to, basic information about the hospital (e.g., name, address, URL, doctor), patient user information (e.g., name, address, contact information, SNS account, interview content, diagnosis content, prescription content, payment information, etc.), medical treatment menu information (e.g., menu items such as morning-after pill, low-dose pill, ED treatment, AGA treatment, etc.), accounting information (e.g., information on sales for each medical treatment, total sales, etc.), website information (e.g., article content information, etc.), and affiliated hospital information (e.g., affiliated hospital name, hospital ID, etc.), etc.

[0032] FIG. 6 is a diagram showing an example of the second hospital data stored in the server terminal 100. As shown in FIG.

[0033] The hospital data 3000 stores various data related to hospitals that support medical treatment at hospitals that accept applications for online medical treatment. In FIG. 6, for convenience of explanation, an example of one hospital (a hospital identified by a hospital ID "30001") is shown, but information related to multiple hospitals can be stored. The various data related to the hospitals can include, but are not limited to, basic information about the hospital (e.g., name, address, URL, doctor), patient user information (e.g., name, address, contact information, SNS account, payment information, etc.), medical interview information (e.g., information about the patient user's health condition and symptoms that each patient user answers before receiving medical treatment from a doctor), diagnosis information (e.g., information about the diagnosis and drug prescription provided by a doctor to each patient user through online medical treatment), accounting information (e.g., information about sales for each medical treatment, total sales, etc.), and affiliated hospital information (e.g., affiliated hospital name, hospital ID, etc.), etc.

[0034] <Processing flow> With reference to Fig. 7, the process flow of a method for providing online medical care in cooperation with a plurality of hospitals and the server terminal 100, which is executed by the system 1 of this embodiment, will be described. Fig. 7 is a flowchart showing an example of a method for providing online medical care according to the first embodiment of the present invention. The functional configuration of the server terminal 100 may be provided in the second hospital terminal 400, in which case the second hospital terminal 400 may execute the processing executed by the server terminal 100 described in the above embodiment. Also, the server terminal or the second hospital terminal may directly conduct a medical interview, etc., with the patient user terminal without going through the SNS server.

[0035] First, as a process preceding step S101, a patient user who wishes to receive online medical care searches for a medical treatment menu (e.g., "morning-after pill") via his / her own user terminal 100 and accesses the hospital's website. Here, the website of the hospital (hereinafter, the first hospital) where the patient user applies for online medical care presents a medical treatment menu for various online medical treatments (e.g., morning-after pill, low-dose pill, ED treatment, AGA treatment, etc.), and can include article content based on SEO that includes keywords related to each item in the medical treatment menu (e.g., morning-after pill). In this way, by providing the website of the first hospital, it is possible to attract customers.

[0036] First, in the process of step S101, the patient user uses a web browser or application of each patient user terminal to access the website of the first hospital terminal 300, selects a desired diagnosis item (e.g., morning-after pill) from a medical treatment menu provided through the website, and makes an application request for online medical treatment by performing a predetermined operation (e.g., tapping "Receive online medical treatment"). In the process of step S102, when the first hospital terminal 300 receives the online medical treatment request from the patient user terminal 200, it redirects (transfers) the access from the patient user terminal 200 to the SNS server 500 (e.g., a server of a communication application).

[0037] Next, in the process of step S103, the SNS server 500 transmits an input form for medical interview information together with an application acceptance message to the patient user terminal 200 via a chat communication interface with the patient user displayed on the patient user terminal 200 as a screen for applying for online medical care. When the patient user inputs answers to each question included in the input form for medical interview information (e.g., items asking about basic information of the patient user such as "name", "gender", "date of birth", and "delivery address of medicine", and questions corresponding to the medical care menu such as "date and time of sexual intercourse", and "medical history of liver disorder, heart disease, kidney disease, etc.") via the chat communication interface, the SNS server 500 receives the medical interview information (including the basic information of the patient user) from the patient user terminal 200 in the process of step S104.

[0038] Next, in the process of step S105, the SNS server 500 transmits medical interview information received from the patient user to the server terminal 100. In the process of step S106, the server terminal 100 executes user registration by storing the received basic information and medical interview information of the patient user in the user data storage unit 121 of the memory unit 120 as user data 1000. In addition, the server terminal 100 stores the basic information and medical interview information in the first hospital data storage unit 122 of the memory unit 120 as hospital data 2000.

[0039] Next, in the process of step S107, the server terminal 100 refers to the hospital data 2000 stored in the first hospital data storage unit 122 of the memory unit 120, identifies a hospital that is an affiliated partner (hereinafter, the second hospital), transmits the basic information and interview information of the registered patient user to the second hospital terminal 400 of the second hospital, and transmits medical treatment instructions to the patient user. Here, the server terminal 100 can transmit medical treatment instructions to the second hospital that is registered in advance as an affiliated partner of the first hospital, or can select a hospital based on the medical treatment content (medical treatment menu) that the patient user wishes to receive, which is accepted by the first hospital, and transmit the medical treatment instructions as the second hospital. In addition, the server terminal 100 can also refer to the medical treatment status (status of available doctors) of each second hospital and transmit medical treatment instructions to the second hospital selected based on the medical treatment status.

[0040] Next, in the process of step S108, the second hospital that has accepted the medical treatment instruction transmits a request to start medical treatment to the patient user terminal 200 via the second hospital terminal 400. In the process of step S109, the patient user accepts the request to start medical treatment via the patient user terminal 200, and an online medical treatment is started between the patient user and the doctor belonging to the second hospital. Here, the request to start medical treatment and the medical treatment can be made by means of a video call or the like through a chat communication interface displayed on the patient user terminal 200 and the second hospital terminal 400 via the SNS server 500, or can be made through another video conversation application (not shown). Here, the doctor can perform medical treatment while referring to the interview information input by the patient user on the management screen displayed on the second hospital terminal 400.

[0041] Next, as a process of step S110, when the doctor inputs diagnostic information and accounting information (here, billing information for the diagnostic fee for the patient user) including the diagnosis content and the prescription content for the medicine for the patient user on the management screen displayed on the second hospital terminal 400 through online medical treatment, the second hospital terminal 400 generates the diagnostic information and accounting information and stores the diagnostic information in a storage unit (not shown). Furthermore, as a process of step S111, the second hospital terminal 400 transmits accounting information including the generated diagnostic information and billing amount to the patient user terminal 200, and as a process of step S112, transmits the diagnostic information and accounting information to the server terminal 100. The server terminal 100 stores the received diagnostic information and accounting information of the patient user in the user data storage unit 121 of the storage unit 120 as user data 1000. Furthermore, the server terminal 100 stores the basic information and interview information in the second hospital data storage unit 123 of the storage unit 120 as hospital data 3000.

[0042] Here, the server terminal 100 refers to the accounting information stored in the second hospital data storage unit 123 of the memory unit 120, calculates the amount to be paid to the first hospital (revenue share amount) based on the amount billed by the second hospital data to the patient user and a specified rate, and executes a process of paying the first hospital. This revenue share amount may be calculated in the second hospital terminal and paid directly to the first hospital.

[0043] As described above, according to this embodiment, it is possible to solve the problem of doctor and staff resources at hospitals that provide online medical consultations, and to realize the continuous provision of online medical consultations while increasing the number of patients.

[0044] Although the embodiments of the present invention have been described above, they can be embodied in various other forms and can be implemented with various omissions, substitutions, and modifications. These embodiments and modifications, as well as omissions, substitutions, and modifications, are included in the technical scope of the claims and their equivalents. [Explanation of symbols]

[0045] 1 System 100 Server terminal, 110 Communication unit, 120 Storage unit, 130 Control unit, 200 User terminal, 300 Corporate terminal, NW1 Network

Claims

1. A method for providing an online medical consultation to a patient user, comprising: The control unit of the first hospital terminal Accepting an application for online medical consultation from the patient user terminal of the patient user; Transferring the application to an SNS server; The control unit of the server terminal receiving medical interview information from the patient user via the SNS server; Transmitting the interview information to a second hospital terminal; The second hospital terminal, based on the online medical examination result with the patient user, generating diagnostic information for said patient-user; A method for transmitting diagnostic information to the patient user terminal.

2. 2. The method of claim 1 , The second hospital terminal transmits accounting information including a billing amount to the patient-user based on the results of the online medical consultation with the patient-user.

3. 3. The method of claim 2, The second hospital terminal calculates an amount to be paid to the first hospital based on the billed amount.

4. 2. The method of claim 1 , The first hospital terminal provides an online medical treatment menu to the patient user terminal, and the patient user terminal requests the application for a desired diagnosis item from the medical treatment menu.

5. 2. The method of claim 1 , A method in which the first hospital terminal provides the patient user terminal with a web page including keywords related to items in an online medical consultation treatment menu.

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