Management device and program

Abstract

To provide a management device capable of easily checking a communication environment of a participant to an online meeting, and a program.SOLUTION: A management device 1 for managing a connection environment of an online meeting between a guest terminal 101 and a host terminal 102 comprises a check result acquisition unit 13 which acquires prior connection check results of the guest terminal 101, a classification unit 15 which classifies the check results of the guest terminal 101 on the basis of prescribed conditions, and a result output unit 16 which outputs the classified check results.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a management device and a program. [Background technology]

[0002] Conventionally, devices that use a network to hold online meetings have been known. In an online meeting, a meeting can be held without the need to go to a meeting location, thereby saving time and money for participants. As a device capable of holding such online meetings, an interview device capable of sending and receiving questions and answers to a terminal carried by an applicant has been proposed (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-263537 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, participants in an online meeting have various communication environments. For example, communication environments vary greatly depending on wired, wireless, hubs, routers, providers, and the like. Therefore, it is preferable to test in advance whether the communication environment is suitable for an online meeting. In particular, when there is an administrator who manages the online meeting, it is preferable to be able to easily check the communication environments of the participants in the online meeting.

[0005] The present invention has been made in consideration of the above-mentioned conventional situation, and has an object to provide a management device and a program that can easily check the communication environments of participants in an online meeting. [Means for solving the problem]

[0006] The present invention relates to a management device that manages the connection environment for an online meeting between a guest terminal and a host terminal, and includes a check result acquisition unit that acquires the results of a preliminary connection check of the guest terminal, a classification unit that classifies the check results of the guest terminal based on specified conditions, and a result output unit that outputs the classified check results.

[0007] It is also preferable that the classification unit classifies the check results of the guest terminals based on a schedule of the online meeting.

[0008] In addition, it is preferable that the management device further comprises an advice providing unit that provides advice regarding connection to the guest terminal based on an evaluation result of the check result.

[0009] In addition, it is preferable that the management device further includes a connection execution unit that executes a connection between the guest terminal and the host terminal to start the online meeting, and a status detection unit that detects the connection status, and the result output unit outputs the detected connection status.

[0010] It is also preferable that the management device further includes an alert generation unit that generates an alert when an abnormality occurs in the connection state, and the result output unit outputs the generated alert.

[0011] In addition, it is preferable that the management device further comprises a guest calling unit that calls a guest using the guest terminal in response to a request from the host terminal.

[0012] The present invention also relates to a program that operates a computer as a management device that manages the connection environment for an online meeting between a guest terminal and a host terminal, and causes the computer to function as a check result acquisition unit that acquires the results of a preliminary connection check of the guest terminal, a classification unit that classifies the check results of the guest terminal based on specified conditions, and a result output unit that outputs the classified check results. Effect of the Invention

[0013] According to the present disclosure, it is possible to provide a management device and a program that can easily check the communication environments of participants in an online meeting. [Brief description of the drawings]

[0014] [Figure 1] 1 is a schematic diagram showing a system configuration of a meeting system including a management device according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing a configuration of a management device according to an embodiment. [Diagram 3] 11 is a screen diagram illustrating an emergency response button displayed on a guest terminal of the management device of an embodiment. FIG. [Figure 4] FIG. 11 is a screen diagram showing a classification result obtained by a classification unit of the management device of the embodiment. [Diagram 5] 11 is an example of a screen diagram showing a detection result detected by a state detection unit of the management device of the embodiment. [Figure 6] 10 is a flowchart illustrating an operation of a management device according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] A management device 1 and a program according to an embodiment of the present invention will be described below with reference to FIGS. First, a meeting system 100 including a management device 1 according to this embodiment will be described.

[0016] The meeting system 100 is a system for conducting, for example, online interviews, interviews for university recommendation entrance examinations, sales negotiations, webinars, and the like. Unlike face-to-face meetings, the connection environment of the meeting system 100 can affect the content of the meeting. For example, in a job interview, an online meeting is an important opportunity for both the company and the candidate, which occurs only once. Therefore, it is preferable to avoid situations such as "the browser did not start due to a different version" or "the sound was choppy due to a poor communication environment" as much as possible after the start of an online interview. In particular, when interviews are conducted in a short period of time for new graduate recruitment, delays in the interview due to connection errors, etc., will have a significant impact on the overall schedule. Therefore, it is preferable to deal with connection environment problems such as connection errors in advance. In addition, it is preferable to be able to deal with errors as soon as possible if they occur during the interview.

[0017] Such a meeting system 100 is, for example, a system capable of holding an online meeting between a guest side, which is a participant, and a host side. The meeting system 100 establishes communication between a guest terminal used by the guest side and a host terminal used by the host side. In this way, the meeting system 100 holds a meeting between the guest terminal 101 and the host terminal 102.

[0018] Moreover, the meeting system 100 is a system in which the communication state can be managed by an administrator. That is, the meeting system 100 is a system in which the administrator can deal with a communication state failure. In the case of an online interview, the host side is an interviewer, the guest side is an applicant, and the administrator is the human resources department. In the case of an interview, the host side is an admissions department, the guest side is an examinee, and the administrator is the admissions department. In the case of a sales negotiation, the host side is a sales representative, the guest side is a customer, and the administrator is a sales manager. In the case of a webinar, the host side is a presenter, the guest side is a customer, and the administrator is a marketer. In the following embodiment, an interview system is described as an example of the meeting system 100. As shown in FIG. 1, the meeting system 100 includes a guest terminal 101, a host terminal 102, and a management device 1.

[0019] The guest terminal 101 is, for example, an electronic computer. Specifically, the guest terminal 101 is a PC or a mobile communication terminal. The guest terminal 101 is a device capable of holding a video conference using a camera and a microphone. The guest terminal 101 is provided on the guest side.

[0020] The host terminal 102 is, for example, an electronic computer. Specifically, the host terminal 102 is a PC or a mobile communication terminal. The host terminal 102 is a device capable of video conferencing using a camera and a microphone. The host terminal 102 is provided on the host side.

[0021] Next, the configuration of the management device 1 according to this embodiment will be described. The management device 1 is a management device 1 that manages a connection environment for an online meeting between a guest terminal 101 and a host terminal 102. The management device 1 is connected to the guest terminal 101 and the host terminal 102 via a network N. The management device 1 is, for example, a terminal disposed on the administrator side. As shown in FIG. 2, the management device 1 includes a schedule storage unit 11, a check instruction unit 12, a check result acquisition unit 13, a result evaluation unit 14, a classification unit 15, a result output unit 16, an advice providing unit 17, a connection execution unit 18, a connection status acquisition unit 19, a status detection unit 20, an alert generation unit 21, a guest calling unit 22, a switching instruction unit 23, and a switching unit 24.

[0022] The schedule storage unit 11 is, for example, a recording medium such as a hard disk. The schedule storage unit 11 stores the schedule of an online meeting. The schedule storage unit 11 stores, for example, the start time, end time, host side participants (host terminal 102 identification information), guest side participants (guest terminal 101 identification information), and meeting contents of the online meeting as a schedule.

[0023] The check instruction unit 12 is realized, for example, by the operation of a CPU. The check instruction unit 12 instructs the guest terminal 101 to perform a pre-check of the communication environment before the meeting based on the schedule. The check instruction unit 12 instructs the guest terminal 101 to perform a check, for example, by providing the guest terminal 101 with an application for the check. The check instruction unit 12 instructs the guest terminal 101 to check, for example, whether the browser, camera, microphone, speaker, and network bandwidth to be used are appropriate.

[0024] The check result acquisition unit 13 is realized by, for example, the operation of a CPU. The check result acquisition unit 13 acquires the results of a prior connection check of the guest terminal 101. The check result acquisition unit 13 acquires, for example, for each host terminal 102, the results of any errors that were found during the check. In addition, the classification unit 15 acquires, for example, as the results of the connection check, the access history to the URL used for the check, whether or not the check was performed, and the reason for the check result being NG (cause: browser, microphone, camera, OS, etc.).

[0025] The classification unit 15 is realized by, for example, the operation of a CPU. The classification unit 15 classifies the check results of the guest terminal 101 based on a predetermined condition. The classification unit 15 classifies the check results of the guest terminal 101 based on the schedule of the online meeting. The classification unit 15 classifies the check results according to, for example, the check time of the online meeting. The classification unit 15 classifies, for example, the check results performed in a relaxed time before the online meeting and the check results performed immediately before the start time. In addition, the classification unit 15 sorts the check results in descending order of the number of errors. For example, as shown in FIG. 4, the classification unit 15 classifies the designation of the guest using the guest terminal 101, the date and time of the check, and the results of various checks. The classification unit 15 classifies the check results into a list sorted according to, for example, the content of the error, the importance of the error, etc.

[0026] The result output unit 16 is realized, for example, by the operation of a CPU. The result output unit 16 outputs the classified check results. The result output unit 16 outputs, for example, the ID, the contents of the meeting, the name, the check time, the check result, the meeting start time, and the contents of the error as the check result.

[0027] The advice providing unit 17 is realized by, for example, the operation of a CPU. The advice providing unit 17 provides the guest terminal 101 with advice on connection based on an evaluation result of the check result. For example, the advice providing unit 17 provides the guest terminal 101 with advice to encourage the guest terminal 101 to change the browser based on an error that the browser is not suitable. Also, the advice providing unit 17 provides the guest terminal 101 with advice to encourage the guest terminal 101 to change to a wired connection or to change the communication line based on an error that the communication bandwidth cannot be secured.

[0028] The connection execution unit 18 is realized, for example, by the operation of a CPU. The connection execution unit 18 executes a connection between the guest terminal 101 and the host terminal 102 in order to start an online meeting. The connection execution unit 18 connects the guest terminal 101 and the host terminal 102, for example, based on a schedule stored in the schedule storage unit 11. In addition, the connection execution unit 18 provides information such as the names of participants (guests) to the host terminal 102 in a manner that allows them to be output.

[0029] The connection status acquisition unit 19 is realized, for example, by the operation of a CPU. The connection status acquisition unit 19 acquires the connection status between the guest terminal 101 and the host terminal 102. The connection status acquisition unit 19 acquires, for example, the communication status between the guest terminal 101 and the host terminal 102.

[0030] The status detection unit 20 is realized, for example, by the operation of a CPU. The status detection unit 20 detects a connection status. For example, the status detection unit 20 detects the communication band between the guest terminal 101 and the host terminal 102, whether the camera is operating, whether the microphone is operating, and whether the speaker is operating, for each of the guest terminal 101 and the host terminal 102. The status detection unit 20 also detects whether the guest terminal 101 and the host terminal 102 that are scheduled to participate in an online meeting are connected.

[0031] The alert generation unit 21 is realized, for example, by the operation of a CPU. The alert generation unit 21 generates an alert when there is an abnormality in the connection state. The alert generation unit 21 generates, for example, an alert indicating that the communication bandwidth is insufficient. The alert generation unit 21 generates, for example, an alert indicating that the camera is not working. The alert generation unit 21 generates an alert for each guest terminal 101 and host terminal 102.

[0032] According to the result output unit 16 and the status detection unit 20 described above, the result output unit 16 outputs the detected connection status, for example, as shown in FIG. 5. Specifically, the result output unit 16 outputs the connection status detected by the status detection unit 20, including the room, the participation status of the host, the participation status of the guest, the connection status of the host, and the connection status of the guest, as the connection status. Furthermore, when an alert is generated, the result output unit 16 outputs the generated alert. That is, the result output unit 16 outputs the real-time connection status of the guest terminal 101 and the host terminal 102 for each room. Furthermore, the result output unit 16 outputs the presence or absence of connection (entry / exit) of the guest terminal 101 and the host terminal 102 to the room for each room.

[0033] Furthermore, according to the above-described advice providing unit 17, the advice providing unit 17 provides advice to the guest terminal 101 in accordance with the detected connection state. For example, the advice providing unit 17 provides advice to the guest terminal 101 indicating that the camera is disabled. Also, for example, the advice providing unit 17 provides advice to the guest terminal 101 indicating that the communication band is narrowing.

[0034] The guest calling unit 22 is realized, for example, by the operation of a CPU. The guest calling unit 22 calls a guest using the guest terminal 101 in response to a request from the host terminal 102. The guest calling unit 22 calls a mobile terminal carried by the guest in response to a request from the host terminal 102, for example. When the guest calling unit 22 detects, for example, pressing of a call button (not shown) from the host terminal 102, it calls the mobile terminal of the guest that has been registered in advance.

[0035] The switching instruction unit 23 is realized by, for example, the operation of a CPU. The switching instruction unit 23 instructs to switch the connection when, for example, there is a problem with the connection state in the guest terminal 101. The switching instruction unit 23 instructs to switch the connection in response to, for example, an instruction from the guest terminal 101. For example, as shown in FIG. 3, the switching instruction unit 23 instructs to switch the connection based on pressing an emergency response button from the guest terminal 101. Specifically, the switching instruction unit 23 instructs to switch the connection based on pressing the emergency response button and input of the destination to switch the connection. The switching instruction unit 23 instructs to switch the connection based on, for example, switching to VoIP or input of switching to another meeting tool.

[0036] The switching unit 24 is realized, for example, by the operation of a CPU. The switching unit 24 switches the connection between the guest terminal 101 and the host terminal 102 based on a switching instruction. The switching instruction unit 23 switches the communication between the guest terminal 101 and the host terminal 102 to only audio communication based on, for example, a switching instruction to VoIP.

[0037] Next, the operation of the management device 1 will be described with reference to the flowchart of FIG. First, the check instruction unit 12 instructs the guest terminal 101 to perform a check (step S1). Next, the result acquisition unit acquires the check result (step S2). Next, the result evaluation unit 14 evaluates the acquired check result (step S3).

[0038] Next, it is determined whether or not there is an error in the evaluation result (step S4). If there is no error (step S4: YES), the process proceeds to step S5. On the other hand, if there is an error (step S4: NO), the process proceeds to step S11.

[0039] In step S5, the connection executor 18 determines whether the start time of the online meeting has arrived. If the start time has arrived (step S5: YES), the process proceeds to step S6. On the other hand, if the start time has not arrived (step S5: NO), the process repeats step S5.

[0040] In step S6, the connection execution unit 18 executes a connection between the guest terminal 101 and the host terminal 102. Next, the connection status acquisition unit 19 acquires the connection status for each of the guest terminal 101 and the host terminal 102 (step S7).

[0041] Next, it is determined whether the connection state is normal or not (step S8). If the connection state is normal (step S8: YES), the process proceeds to step S9. On the other hand, if the connection state is not normal (step S8: NO), the process proceeds to step S12.

[0042] In step S9, it is determined whether or not there is an instruction to switch the connection state. If there is no instruction to switch (step S9: YES), the process proceeds to step S10. On the other hand, if there is an instruction to switch (step S9: NO), the process proceeds to step S13.

[0043] In step S10, it is determined whether the connection has been terminated. If the connection has been terminated (step S10: YES), the process according to this flow ends. On the other hand, if the connection has been terminated (step S10: NO), the process returns to step S7.

[0044] In step S11, the advice providing unit 17 provides advice to the guest terminal 101. Then, the process returns to step S4.

[0045] In step S12, the alert generator 21 generates an alert, and the process then returns to step S7.

[0046] In step S13, the switching unit 24 switches the connection, and the process then proceeds to step S10.

[0047] Next, the program will be described. Each component included in the management device 1 can be realized by hardware, software, or a combination of these. Here, being realized by software means being realized by a computer reading and executing a program.

[0048] The program can be stored and provided to the computer using various types of non-transitory computer readable media. The non-transitory computer readable media includes various types of tangible storage media. Examples of the non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (random access memory)). The display program may also be provided to the computer by various types of transitory computer readable media. Examples of the transitory computer readable media include electric signals, optical signals, and electromagnetic waves. The transitory computer readable media can provide the program to the computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0049] As described above, the management device 1 and the program according to the present embodiment provide the following advantages. (1) A management device 1 that manages the connection environment for an online meeting between a guest terminal 101 and a host terminal 102, and includes a check result acquisition unit 13 that acquires the results of a preliminary connection check of the guest terminal 101, a result evaluation unit 14 that evaluates the check results, a classification unit 15 that classifies the check results of the guest terminal 101 based on specified conditions, and an output unit that outputs the classified check results. The program also operates a computer as a management device 1 that manages the connection environment for an online meeting between a guest terminal 101 and a host terminal 102, and causes the computer to function as a check result acquisition unit 13 that acquires the results of a preliminary connection check of the guest terminal 101, a result evaluation unit 14 that evaluates the check results, a classification unit 15 that classifies the check results of the guest terminal 101 based on specified conditions, and an output unit that outputs the classified check results. This makes it easy to check the connection environment for online meetings. By being able to easily check the online connection environment, various measures can be taken before an online meeting. In particular, in important situations such as online interviews, it is possible to reduce opportunity loss due to connection failure.

[0050] (2) The classification unit 15 classifies the check results of the guest terminal 101 based on the schedule of the online meeting. This makes it possible to classify whether an error has occurred in the pre-connection check before participating in the meeting. It is also possible to classify whether a pre-check has been performed. Therefore, it becomes possible to easily output information about guests whose meeting time is approaching. In addition, it becomes possible to easily recognize the priority of the response, enabling efficient response.

[0051] (3) The management device 1 further includes an advice providing unit 17 that provides connection-related advice to the guest terminal 101 based on the evaluation result of the check result. This allows the guest terminal 101 to easily obtain guidelines for how to deal with the problem. Therefore, early problem resolution can be expected.

[0052] (4) The management device 1 further includes a connection execution unit 18 that executes a connection between the guest terminal 101 and the host terminal 102 in order to start an online meeting, and a status detection unit 20 that detects the connection status, and the result output unit 16 outputs the detected connection status. This makes it easy to obtain the actual connection status, which makes it possible to quickly respond to problems.

[0053] (5) The management device 1 further includes an alert generating unit 21 that generates an alert when there is an abnormality in the connection state, and the result output unit 16 outputs the generated alert. This makes it possible to output to the outside a message indicating that the connection state is not normal. Therefore, it is possible to expect an early response to an abnormality in the connection state of the guest terminal 101 and the host terminal 102 participating in the online meeting.

[0054] (6) The management device 1 further includes a guest calling unit 22 that calls a guest using the guest terminal 101 in response to a request from the host terminal 102. This allows the host side to contact the guest side without the manager side having to take any special action. This makes it possible to prevent the manager's capacity from overflowing.

[0055] Although the preferred embodiments of the management device and program of the present invention have been described above, the present disclosure is not limited to the above-described embodiments and can be modified as appropriate.

[0056] For example, in the above embodiment, the result output unit 16 may display the guest terminals 101 or host terminals 102 that require a high level of urgency in the list. Also, the result output unit 16 may display the guest terminals 101 or host terminals 102 that require a high level of urgency in a different color.

[0057] In the above embodiment, the connection executor 18 connects the guest terminal 101 and the host terminal 102 depending on the time, but the present invention is not limited to this. The connection executor 18 may connect the guest terminal 101 and the host terminal 102 based on a connection request from the guest terminal 101 and the host terminal 102. In this case, the alert generator 21 may generate an alert for the guest terminal 101 and the host terminal 102 that are not connected even after the time has passed.

[0058] In the above embodiment, the check instruction unit 12 may instruct the host terminal 102 to carry out a check. For example, the check instruction unit 12 may instruct a check to check whether or not TCP is prevalent in the communications of the host terminal 102. The advice providing unit 17 may provide advice to open the UDP protocol when the proportion of TCP communications is high. This makes it possible to expect an improvement such as opening the UDP protocol and stabilizing communications when the UDP protocol is inhibited due to security or the like on the host terminal 102 side. Furthermore, the classification unit 15 may classify the results of the connection check of the guest terminal 101 and the host terminal 102 separately for each of the guest terminal 101 and the host terminal 102.

[0059] In the above embodiment, the classification unit 15 may classify a guest who has a shorter time until the meeting at the top of the list. This allows the guest to be output to the result output unit as a guest with a higher priority for problem handling. The classification unit 15 may classify a guest terminal 101 that has not performed a pre-check at the top of the list. This allows an instruction to prompt a check to be issued efficiently. The classification unit 15 may create or sort a list for each type of error. This allows prompt advice to be provided to guest terminals 101 that output the same error. It also allows a guest terminal 101 with insufficient bandwidth to be informed in advance of the preparation of an alternative tool. It also allows the host terminal 102 to be informed in advance that there is a guest terminal 101 with insufficient bandwidth. This allows the problem to be solved or a comfortable meeting to be held.

[0060] In the above embodiment, the classification unit 15 may sort or filter the guest terminals based on a predetermined priority. For example, the classification unit 15 may classify guest terminals with high importance at the top of the list so as to prioritize the establishment of a connection.

[0061] Furthermore, in the above embodiment, the management device 1 may further include a communication unit (not shown) that allows the administrator to contact the guest terminal 101 and the host terminal 102. The communication unit, for example, contacts the guest terminal 101 and the host terminal 102 that are in the room by voice or chat (text). The communication unit can make contact, for example, when only the host or the guest is in the room, or when a problem occurs. [Explanation of symbols]

[0062] 1 Management device 12 Check Instructions 13 Check result acquisition unit 15 Classification section 16 Result output section 17 Advice Providing Department 18 Connection Execution Unit 19 Connection status acquisition unit 20 Status detection unit 21 Alert Generation Unit 22 Guest Call Department 23 Switching instruction section 101 Guest terminal 102 Host terminal

Claims

1. A management device for managing a connection environment for an online meeting between a plurality of guest terminals and a host terminal, A check result acquisition unit that acquires a result of a prior connection check of the plurality of guest terminals; a classification unit that sorts or filters the plurality of guest terminals based on a predetermined priority, and classifies the check results of the processing target guest terminals based on a predetermined condition by treating the sorted or filtered guest terminals among the plurality of guest terminals as processing target guest terminals; a result output unit that outputs the classified check results; A management device comprising:

2. The management device according to claim 1 , wherein the classification unit classifies the check results of the target guest terminal based on a schedule of the online meeting.

3. 3. The management device according to claim 1, further comprising an advice providing unit that provides advice regarding connection to the target guest terminal based on an evaluation result of the check result.

4. a connection execution unit that executes a connection between the target guest terminal and the host terminal in order to start the online meeting; A state detection unit that detects a connection state; Further equipped with The management device according to claim 1 , wherein the result output unit outputs the detected connection state.

5. Further comprising an alert generating unit that generates an alert when the connection state is abnormal, The management device according to claim 4 , wherein the result output unit outputs the generated alert.

6. 6. The management device according to claim 1, further comprising a user calling unit that calls a guest using the target guest terminal in response to a request from the host terminal.

7. A program for operating a computer as a management device for managing a connection environment for an online meeting between a plurality of guest terminals and a host terminal, The computer, A check result acquisition unit that acquires a result of a prior connection check of the plurality of guest terminals; a classification unit that sorts or filters the plurality of guest terminals based on a predetermined priority, and classifies the check results of the processing target guest terminals based on predetermined conditions by treating the sorted or filtered guest terminals among the plurality of guest terminals as processing target guest terminals; a result output unit that outputs the classified check results; A program that functions as a

Images