Equipment Utilization System

Abstract

To enable a preferential user to preferentially use facilities such as barrier-free facilities and to effectively utilize facilities by enabling a general user to utilize them when no preferential user use them.SOLUTION: A facility utilization system includes: user classification acquisition means for acquiring user classification information related to classification of a user utilizing the system; user position acquisition means for acquiring user position information on a position of the user; and user classification display means that is installed in preset predetermined facilities and displays classification of a user who can use the predetermined facilities. The user classification display means changes a display of the user classification about the predetermined facilities based on the user position information and the user classification information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a facility utilization system. [Background technology]

[0002] Conventionally, a facility usage system of this type has been proposed which generates usage information (crowding information) of the toilet facility corresponding to the user based on information on the type of toilet facility (men's, women's, or priority use, etc.) corresponding to the user and the detection results of a user detection means installed in the toilet facility, and transmits the usage information to a mobile terminal or guidance display device carried by the user (see, for example, Patent Document 1).

[0003] It has also been proposed that, based on congestion information indicating congestion at multiple toilet facilities and location information related to the user's location, a toilet facility that is relatively less crowded from multiple toilet facilities or a toilet facility that is relatively close to the user's location is determined as a recommended facility to guide the user to, and recommended facility information regarding the recommended facilities is output (see, for example, Patent Document 2). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2009-2088 A [Patent Document 2] JP 2019-95924 A Summary of the Invention [Problem to be solved by the invention]

[0005] Incidentally, if a user is a priority user of a barrier-free toilet, such as a wheelchair user, an ostomate, or a person with a child, the toilet facilities they can use are limited to barrier-free toilets and similar facilities. However, since there are only a few barrier-free toilets and they can also be used by general users, priority users may be forced to wait for a long time.

[0006] The main object of the facility utilization system of the present invention is to provide a facility utilization system that allows priority users to use facilities such as barrier-free facilities on a priority basis, and that allows general users to make effective use of the facilities when the facilities are not in use by the priority users. [Means for solving the problem]

[0007] The facility utilization system of the present invention employs the following means to achieve the above-mentioned main object.

[0008] The facility utilization system of the present invention comprises: A facility utilization system for utilizing facilities within a facility, comprising: A user category acquisition means for acquiring user category information relating to a user category of a user using the system; a user position acquisition means for acquiring user position information relating to the position of the user; a user class display means that is installed in a predetermined facility and displays a user class of a user who is allowed to use the predetermined facility; Equipped with the user category display means changes the display of the user category for the predetermined facility based on the user location information and the user category information. The gist of the present invention is as follows.

[0009] The facility use system of the present invention is for using facilities in a facility, and includes a user category display means that is installed in a predetermined facility and displays the user category of a user who can use the predetermined facility. The user category display means changes the display of the user category for the predetermined facility based on user category information on the user category of a user who uses the system and user location information on the user's location. As a result, for example, when a priority user is near a barrier-free facility as the predetermined facility, the display of the user category is changed to restrict use by general users, so that the priority user can use the barrier-free facility preferentially. In addition, when a priority user is not near the barrier-free facility, the display of the user category is changed so that use by general users is not restricted, so that the barrier-free facility can be used effectively by general users when the general facility is crowded. Furthermore, by clarifying the users who can use the facility, troubles between users can be prevented.

[0010] The facility utilization system of the present invention may further include a utilization purpose information acquisition means for acquiring utilization purpose information relating to the utilization purpose of the facility, and a recommended facility information output means for generating recommended facility information relating to facilities recommended to the user based on the user location information, the user category information, and the utilization purpose information, and outputting the generated recommended facility information to a mobile terminal carried by the user or a display device installed in the facility. In this way, it is possible to provide information useful for the user in selecting facilities to use.

[0011] In the facility utilization system of the present invention having a recommended facility information output means, the system may further include facility information acquisition means for acquiring facility information related to facilities provided in the facility, the recommended facility information including the facility information. The system may further include facility user detection means for detecting users who are using the facility, the recommended facility information including the detection results of the facility user detection means. In this way, it is possible to provide information that is more useful for the user to select facilities to use.

[0012] Furthermore, in the facility utilization system of the present invention having a recommended facility information output means, a reservation receiving means may be provided for receiving a reservation for a facility by a user based on the recommended facility information. In this way, a facility suitable for the user can be reserved. In this case, a facility reservation information output means may be provided for outputting the reservation information from the reservation receiving means, the user category information and the purpose of use information of the user reserving the facility to a mobile terminal carried by another user or to a display device installed in the facility. In this way, it can be expected that the user using the facility will shorten the time they use the facility if it becomes clear that a reservation has been made.

[0013] The facility utilization system of the present invention further comprises a map information storage means for storing map information within the facility, and a route creation means for creating a recommended route from the user's current location to the designated facility based on the map information, the user location information, and the user classification information when route guidance to the designated facility is requested, the user classification information including information on the user's means of transportation, and the route creation means may create the recommended route taking the user's means of transportation into account. In this way, it is possible to provide route guidance appropriate to the means of transportation of a wheelchair user, etc.

[0014] Furthermore, the facility utilization system of the present invention may include a facility user detection means for detecting a user using the facility, a utilization purpose information acquisition means for acquiring utilization purpose information relating to the utilization purpose of the facility, and a utilization completion time output means for setting a utilization completion time until the user using the facility completes utilization based on the user category information and utilization purpose information of the user, and outputting the utilization completion time on a mobile terminal carried by another user or a display device installed in the facility. In this way, a user who is about to utilize the facility can check an estimate of the waiting time, thereby improving the convenience of utilization of the facility. [Brief description of the drawings]

[0015] [Figure 1]1 is a schematic configuration diagram of a facility utilization system according to an embodiment of the present invention. [Diagram 2] 13 is a flowchart showing an example of a user class display change process. [Diagram 3] 13 is an explanatory diagram showing the relationship between user classes and the display contents of a user class display. FIG. [Figure 4] 13 is a flowchart illustrating an example of a recommended facility search process. [Diagram 5] FIG. 11 is an explanatory diagram illustrating an example of a facility information table. [Figure 6] FIG. 13 is an explanatory diagram showing an example of an equipment information table. [Figure 7] 13 is a flowchart illustrating an example of a route guidance process. [Figure 8] 13 is a flowchart showing an example of a facility utilization completion time display process. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to the drawings.

[0017] 1 is a schematic diagram of a facility utilization system 10 according to the present embodiment. As shown in the figure, the facility utilization system 10 is a system for utilizing toilet facilities and the like installed in a facility 1, and includes an information display device 12, a mobile terminal 20, and a facility management server 30. These are communicably connected to each other via a network 11 to constitute the facility utilization system 10. In this embodiment, the facility 1 is a commercial facility such as a department store or shopping center, and the facility 1 is equipped with facilities such as a general toilet 2 used by general users, a barrier-free toilet 3 that is given priority for use by priority users such as wheelchair users, ostomates, and those with children, a kids' toilet 4, and a nursing room 5.

[0018] The general toilet 2, the barrier-free toilet 3, the kids' toilet 4, and the nursing room 5 are each equipped with a user detection device 15 for detecting users in the room, and a facility communication device 16 for communicating with the facility management server 30. Furthermore, in the barrier-free toilet 3, in addition to the user detection device 15 and the facility communication device 16, an information display device 17 is installed near the entrance (door) for displaying the category of users (user category) who can use the facility and the usage status of users who are using the facility.

[0019] The information display device 12 is a digital signage device installed in various places within the facility 1 (for example, near the entrances and exits of the facility 1 or near the elevator entrances and exits), and displays the usage status of the equipment within the facility 1, etc.

[0020] The mobile terminal 20 is an information terminal carried by a user such as a smartphone, and includes a terminal control device 21 that controls the entire system, an operation panel 22 that displays various information and allows the user to input operations, a position detection device 23 that detects the position of the mobile terminal 20 (user), a terminal communication device 24 that can communicate with the facility management server 30 via the network 11, and a storage device 25. The terminal control device 21 is configured as a microprocessor including a CPU, ROM, RAM, etc. The position detection device 23 receives radio waves from GPS satellites to obtain position information, and receives radio waves from Wi-Fi access points to obtain position information. An application (facility use application) for using the facility use system 10 is installed in the storage device 25, and a user can use services such as searching for facilities provided by the system, reserving the use of facilities, and receiving route guidance from the current location to the facility searched or reserved by activating the facility use application and logging in to the system.

[0021] In order to use the services provided by the system, the user must register in advance by inputting a user ID (user name), email address, password, user category, purpose of use, etc. The user category indicates the category to which the user belongs, and the user category is input by selecting one of multiple categories predefined, such as wheelchair users, ostomates, and people with children. The purpose of use indicates the purpose of using the facility, and the user category is input by selecting one of multiple purposes predefined for each user category. For example, the purpose of use for wheelchair users includes excretion (adults), diaper changing (adults), changing clothes (adults), etc., and the purpose of use for ostomates includes disposal of excreta in a pouch and stoma treatment. In addition, the purpose of use for people with children includes excretion (adults), excretion (children), diaper changing (children), changing clothes (children), breastfeeding, etc. These user information items are stored in the database 50 (user information table 51) of the facility management server 30.

[0022] The equipment management server 30 is a server that manages the entire system, and has a management control device 40, a database 50, an input device 61, a display device 62, and a server communication device 63 for communicating with the equipment communication device 16 of each equipment and the terminal communication device 24 of the mobile terminal 20.

[0023] The management control device 40 has functional blocks consisting of hardware such as a CPU, ROM, RAM, input / output ports, and installed programs, including a user category display change processing unit 41 that changes the display of the user category that can use the barrier-free toilet 3 (specified facility), a recommended facility search processing unit 42 that searches for recommended facility within the facility 1 that is suitable for the user, a route guidance processing unit 43 that guides the user (mobile terminal 20) along a recommended route from the user's (mobile terminal 20) current location to the recommended facility, and a facility usage completion time display processing unit 44 that displays an estimate of the time it will take for a user currently using the facility to complete their usage.

[0024] The database 50 includes a user information table 51, a facility information table 52, an equipment information table 53, a reservation information table 54, a map information table 55, and the like. The user information table 51 is a table for storing the above-mentioned user information, and in the user information table 51, a user ID, an email address, a password, a user category, a purpose of use, and the like are stored in association with each other. The facility information table 52 is a table for storing information about facilities available to users, and in the facility information table 52, a user category, a purpose of use, equipment required for use (necessary equipment), an estimate of the time required for use (estimated use time), and facilities suitable for use by users belonging to the user category for the purpose of use (recommended equipment) are stored in association with each other. The equipment information table 53 is a table for storing information about equipment provided in each facility available in the facility 1, and in the equipment information table 53, a facility name (identification information) and an equipment name are stored in association with each other. The reservation information table 54 is a table that stores reservation information for facilities, and stores the user ID, the facility name (identification information) of the facility reserved by the user, and the reservation time period in association with each other in the reservation information table 54. The map information table 55 is a table that stores map information for guiding the user to a recommended route to the facility in the facility 1, and stores position information for each facility on each floor, as well as corridors, stairs, escalators, elevators, etc.

[0025] Next, the operation of the facility use system 10 thus configured will be described. In the facility use system 10, when a user having a mobile terminal 20 on which a facility use application is installed enters the facility 1 and the mobile terminal 20 accesses a Wi-Fi access point installed in the facility 1, the facility management server 30 automatically logs into the system based on the Wi-Fi access information of the mobile terminal 20 and provides various services to the mobile terminal 20. In addition, when the user having the mobile terminal 20 leaves the facility 1 and a certain amount of time has passed since the last access, the facility management server 30 automatically logs out. This saves the user the trouble of logging in and out of the system, and the facility management server 30 can properly grasp the number of users entering the facility 1.

[0026] 2 is a flowchart showing an example of a user category display change process executed by the user category display change processing unit 41 of the management control device 40. The user category display change processing unit 41 first receives user location information from the mobile terminal 20 of each user in the facility 1 (step S100). Next, the user category information corresponding to the user ID of the user who is on the same floor as the display target facility (in this embodiment, the barrier-free toilet 3) is acquired from the user information table 51 (step S100), and the display content of the user category display to be displayed on the information display device 17 installed in the barrier-free toilet 3 is determined based on the acquired user category information (step S120). Then, a control command is transmitted to the facility communication device 16 of the barrier-free toilet 3 so that the user category display displayed on the information display device 17 is updated with the determined display content (step S130), and the user category display change process is terminated.

[0027] 3 is an explanatory diagram showing the relationship between the user classification and the display contents of the user classification display. As shown in the figure, when there are no wheelchair users, ostomates, or children on the same floor as the barrier-free toilet 3, the user classification display is determined to be "available to anyone," when there are wheelchair users but no ostomates or children, the display is determined to be "available to wheelchair users only," when there are wheelchair users and ostomates but no children, the display is determined to be "available to wheelchair users and ostomates only," and when there are wheelchair users and children but no ostomates, the display is determined to be "available to wheelchair users and children only." Also, when a wheelchair user, an ostomate, and a person with a child are present, it is determined that "only wheelchair users, ostomates, and people with children can use the toilet," whereas when an ostomate is present but a wheelchair user and a person with a child are not present, it is determined that "only ostomates can use the toilet," whereas when an ostomate and a person with a child are present but a wheelchair user is not present, it is determined that "only ostomates and people with children can use the toilet," whereas when a person with a child is present but a wheelchair user and an ostomate are not present, it is determined that "only people with children can use the toilet." In this way, when there is a priority user (user) on the same floor as the barrier-free toilet 3 who should be given priority over general users, the toilet is made available only to those who fall under the user category of the priority user, so that the general users can be restricted from using the barrier-free toilet 3, and the priority users can use the barrier-free toilet 3 more reliably even in an emergency. Furthermore, when there is no priority user on the same floor, it is possible to make the toilet available to anyone, so that the general users can use the barrier-free toilet 3 when the general toilet 2 is crowded, and the barrier-free toilet 3 can be effectively utilized.

[0028] Next, the recommended equipment search process executed by the recommended equipment search processing unit 42 will be described. FIG. 4 is a flowchart showing an example of the recommended equipment search process. When the recommended equipment search process is executed, the recommended equipment search processing unit 42 first judges whether or not a search request for recommended equipment has been received from the mobile terminal 20 in the facility 1 (step S200). The search request can be made by operating using a user interface provided by the equipment use application of the mobile terminal 20. If it is judged that the search request has not been received, the recommended equipment search process is terminated. On the other hand, if it is judged that the search request has been received, the recommended equipment search processing unit 42 receives user location information from the mobile terminal 20 related to the search request (step S210), and acquires user classification information and purpose of use information corresponding to the user ID of the mobile terminal 20 from the user information table 51 (step S220), and searches for recommended equipment on the same floor as the floor where the user is located (around the user position) based on the received user location information and the acquired user classification information and purpose of use information (step S230). The recommended equipment is searched for using the equipment information table 52.

[0029] FIG. 5 is an explanatory diagram showing an example of the facility information table 52. As shown in FIG. 5, the facility information table 52 stores a "user category", a "purpose of use", a "necessary equipment", an "estimated time of use" which is an estimate of the time required to use the facility, and a "recommended facility" in association with each other, and a search for a recommended facility is performed by deriving a "recommended facility" corresponding to a combination of user category information ("user category") and purpose of use information ("purpose of use") acquired from the facility information table 52. In this embodiment, the "user category" of the facility information table 52 includes wheelchair users, ostomates, and people with children. In addition, the "purpose of use" of wheelchair users includes excretion (adult), diaper change (adult), and changing clothes (adult), the "purpose of use" of ostomates includes disposal of excreta in a pouch and stoma treatment, and the "purpose of use" of people with children includes excretion (adult), excretion (child), diaper change (child), changing clothes (child), and breastfeeding. The "necessary equipment" is equipment necessary for the user to use the facility, and differs for each combination of the "user category" and the "purpose of use". The "necessary equipment" is linked in advance to the combination of the "user category" and the "purpose of use". The "recommended equipment" is equipment suitable for the purpose of use of the user (user category) among the multiple types of equipment (general toilet 2 (wide toilet), barrier-free toilet 3, kids' toilet 4, nursing room 5) arranged in the facility 1. The wide toilet refers to a wide private room provided in a corner of the general toilet 2. In this embodiment, some combinations of the multiple "user category" and "purpose of use" include multiple recommended equipment, and a priority order is set for each of these multiple recommended equipment. For example, when the "user category" is with a child and the "purpose of use" is diaper changing (child), the recommended equipment includes three items, a nursing room, a wide toilet, and a barrier-free toilet, and the priority order is high. In addition, when the "user category" is people with children and the "purpose of use" is changing clothes (for children), the two recommended facilities are a nursing room and a barrier-free toilet, with the priority ranking in that order.

[0030] When the recommended facility is searched, the location information of the searched recommended facility is obtained from the map information table 55 (step S240). In addition, information on whether or not there is a user using the recommended facility (user detection information) is obtained from the user detection device 15 installed in the recommended facility via the facility communication device 16 (step S250). Furthermore, equipment information on the equipment provided in the recommended facility is obtained from the equipment information table 53 (step S260). FIG. 6 is an explanatory diagram showing an example of the equipment information table 53. As shown in FIG. 6, the barrier-free toilet 3 includes, as equipment provided in the facility, a wheelchair accessible area, a toilet with handrails, a simple bed, an ostomate faucet, a baby chair, a child's toilet, a diaper changing sheet, a child's changing table, etc., and the wide toilet includes a wheelchair accessible area, a toilet with handrails, a baby chair, a diaper changing sheet, etc. In addition, the nursing room includes a nursing chair, a diaper changing sheet, a child's changing table, etc. The equipment information table 53 is appropriately updated by the manager when equipment is replenished or inspected.

[0031] When the location information, user detection information, and equipment information of the recommended equipment thus searched for are acquired, the system transmits recommended equipment information including the searched recommended equipment and the acquired various information to the mobile terminal 20 that requested the search (step S270). When there are multiple pieces of recommended equipment, the recommended equipment information also includes the priority order of each piece of recommended equipment. The recommended equipment information may be displayed on the information display device 12 installed in the facility 1. In this way, when a user uses a facility (toilet), the user can check not only the location information of the facility, but also information on whether or not there is a user currently using the facility and equipment information on the equipment provided in the facility by looking at the display of the mobile terminal 20 or the information display device 12. For example, when a user with a child wants to change the child's diaper and uses the system from the mobile terminal 20, the user can check information on the facility with a diaper changing sheet on the floor where the user is located. Furthermore, as recommended facility information for users with children, the nursing room 5 is provided with a higher priority than the larger toilet and the barrier-free toilet 3. Therefore, even if there is a priority user such as a wheelchair user on the same floor, the barrier-free toilet 3 can be kept vacant for the priority user, thereby reducing congestion in the barrier-free toilet 3.

[0032] The recommended equipment information basically includes information about recommended equipment on the same floor as the floor where the user is located, but similar recommended equipment on different floors may be searched for and included in the recommended equipment information. For example, if recommended equipment on the same floor is currently in use, recommended equipment on different floors that is available may be searched for and included in the recommended equipment information. Furthermore, if recommended equipment on the same floor is out of stock of necessary equipment, recommended equipment on different floors that is equipped with the necessary equipment may be searched for and included in the recommended equipment information. In other words, the search for recommended equipment may be performed based on user detection information and equipment information.

[0033] Next, it is determined whether or not a reservation request for a reservation of the use of the recommended facility has been received from the mobile terminal 20 (step S280). The reservation request can be made by operating a user interface provided by the facility use application of the mobile terminal 20. The reservation request includes a specification of the facility desired to be used, and the facility can be specified by the user by selecting it from the recommended facilities provided in step S270. If it is determined that the reservation request has not been received, the recommended facility search process is terminated. On the other hand, if it is determined that the reservation request has been received, the availability of the specified recommended facility (specified facility) is confirmed based on the reservation information table 54 (step S290), and it is determined whether or not there is availability in the specified facility (step S300). The reservation information table 54 stores the reservation status for each facility, and the process of step S300 is performed by determining whether or not there is availability in the reservation status of the specified facility based on the reservation information table 54. If it is determined that there is no availability in the specified facility, a notification that reservation is not possible is sent to the mobile terminal 20 (step S310), and the process returns to step S280. The user can change the specification of the recommended facility that he / she wishes to use and make a reservation request again.

[0034] On the other hand, if it is determined that the designated facility is available, the reservation status of the corresponding facility in the reservation information table 54 is updated and the reservation is registered (step S320), and reservation information including the reserved facility, reservation time, etc. is sent to the user's mobile terminal 20 (step S330). Then, the reservation information and the user classification and purpose of use of the person who made the reservation are sent to the mobile terminal 20 of the other user (step S340), and the recommended facility search process is terminated. Note that, if the reserved facility is a barrier-free toilet 3, the reservation information may be displayed on the information display device 17. For example, while a user is using the barrier-free toilet 3, the information display device 17 installed in the barrier-free toilet 3 and the user's mobile terminal 20 may display "Reservation holder: wheelchair user, purpose of use: excretion, waiting for 5 minutes", etc. If the user knows that there is someone waiting, it is expected that the person using the barrier-free toilet 3 will try to finish his or her business quickly.

[0035] Also, an electronic lock may be provided on the door of each piece of equipment, so that when a reservation is made, the door of the reserved equipment is locked, and the person reserving the equipment unlocks the door by entering a password issued when the reservation is completed. In this way, it is possible to prohibit anyone other than the person reserving the equipment from using the equipment.

[0036] Next, the route guidance process executed by the route guidance processing unit 43 of the management control device 40 will be described. FIG. 7 is a flowchart showing an example of the route guidance process. When the route guidance process is executed, the route guidance processing unit 43 first judges whether or not a guidance request has been received from the mobile terminal 20 in the facility 1 (step S400). The guidance request can be made by operating using a user interface provided by the facility use application of the mobile terminal 20. The guidance request includes a specification of a facility as a destination, and for example, a recommended facility searched for in the above-mentioned recommended facility search process can be specified as a destination to request route guidance. If it is determined that a guidance request has not been received, the route guidance process is terminated. On the other hand, if it is determined that a guidance request has been received, the route guidance processing unit 43 receives user position information from the mobile terminal 20 related to the guidance request (step S410), acquires user classification information of the user from the user information table 51 based on the user ID of the mobile terminal 20 (step S420), and judges whether or not the user is a wheelchair user based on the acquired user classification information (step S430).

[0037] If it is determined that the user is not a wheelchair user, the system sets the received user position as the current position and the specified facility as the destination to search for the shortest route from the route information in the map information table 55 (step S440). On the other hand, if it is determined that the user is a wheelchair user, the system sets the received user position as the current position and the specified facility as the destination to search for the shortest route from the route information in the map information table 55 excluding prohibited areas (e.g. stairs and escalators) (step S450). Then, the system transmits the searched shortest route information to the mobile terminal 20 and displays it on the information display device 12 (step S460), and ends the route guidance process. For example, suppose that a wheelchair user wants to use a barrier-free toilet 3 and searches for facilities using the system, but the barrier-free toilet 3 on the floor where the user is located is in use and the user reserves a barrier-free toilet 3 on another floor. Since wheelchair users cannot use stairs or escalators, the system guides the user along the route from the current position to the elevator and the route from the elevator to the reserved barrier-free toilet 3 as the route from the current position to the reserved barrier-free toilet 3. The route guidance is not limited to route information displayed on the user's mobile terminal 20 or information display device 12, but may be performed by a robot or mobility capable of autonomous driving leading the way.

[0038] Next, the facility use completion time display process executed by the facility use completion time display processing unit 44 of the management control device 40 will be described. FIG. 8 is a flowchart showing an example of the facility use completion time display process. The facility use completion time display processing unit 44 first acquires user position information from the mobile terminal 20 located on the same floor as the display target facility (in this embodiment, the barrier-free toilet 3) (step S500), and judges whether or not there is a user in the barrier-free toilet 3 based on the user position information, that is, whether or not there is a user using the barrier-free toilet 3 (step S510). This judgment may be made based on the user position information and user detection information from the user detection device 15 of the barrier-free toilet 3. If it is judged that there is no user using the barrier-free toilet 3, the facility use completion time calculation process is terminated. On the other hand, if it is judged that there is a user using the barrier-free toilet 3, the user classification information and usage purpose information corresponding to the user ID of the user using the barrier-free toilet 3 are acquired from the user information table 51 (step S420), and the estimated usage time is acquired from the facility information table 52 based on the user classification information and usage purpose information (step S530). Then, the user category information, purpose of use information, and estimated time of use of the user who is using the toilet are displayed on the information display device 17 installed in the barrier-free toilet 3 and transmitted to the mobile terminal 20 of the other user (step S540), and the facility use completion display process is terminated. For example, when an ostomate is using the barrier-free toilet 3 for pouch cleaning, it is possible to display "user category: ostomate, purpose of use: pouch cleaning, estimated time until completion of use: 10 minutes" on the information display device 17 installed in the barrier-free toilet 3 and the mobile terminal 20 of the other user. This allows an ostomate who looks the same as a normal person to use the barrier-free toilet 3 without misunderstanding, and a user who is waiting to use the barrier-free toilet 3 can understand the estimated waiting time from the display on the information display device 17. It is sufficient that the information output to the information display device 17 or the mobile terminal 20 includes at least the estimated time of use, and the user category information and purpose of use information may be omitted.

[0039] In the facility use system 10 of the present embodiment described above, the user class display change processing unit 41 changes the display of the user class for the preset facility based on the user class information on the user class of the user using the system and the user location information on the user's location. As a result, for example, when the priority user is near the barrier-free facility, the display of the user class is changed to restrict the use of the facility by general users, so that the priority user can use the barrier-free facility with priority. In addition, when the priority user is not near the barrier-free facility, the display of the user class is changed so that the use of the facility by general users is not restricted, so that the barrier-free facility can be effectively utilized by the general user when the general facility is crowded. Furthermore, by clarifying the user, troubles between users can be prevented.

[0040] Furthermore, in the facility use system 10 of this embodiment, recommended facility information is generated regarding facilities that are recommended to the user among the facilities that the user can use based on the user category information and the use purpose information regarding the user's purpose of use, and the generated recommended facility information is displayed on the user's mobile terminal 20 or the information display device 12 installed in the facility 1. This makes it possible to provide information that is useful for the user to select facilities to use.

[0041] Furthermore, the facility utilization system 10 of this embodiment accepts reservations for facilities made by users based on the recommended facility information, thereby enabling reservations for facilities suitable for the user.

[0042] Furthermore, the facility utilization system 10 of this embodiment generates a recommended route from the user's current location to the designated facility based on map information within the facility 1 and the user location information and user category information of the user who has reserved the facility. The recommended route is generated taking into account the user's means of transportation. This makes it possible to provide route guidance appropriate to the means of transportation of wheelchair users, etc.

[0043] In addition, the facility use system 10 of this embodiment sets and outputs a usage completion time until the user completes the usage based on the user class information and usage purpose information of the user using the facility. This allows the user who is about to use the facility to check the estimated waiting time, thereby improving the convenience of facility use.

[0044] The correspondence between the main elements of the embodiment and the main elements of the invention described in the section on means for solving the problem will be described below. In the embodiment, the user category display change processing unit 41 that executes the process of step S110 of the user category display change process and the user information table 51 correspond to the "user category acquisition means", the position detection device 23 of the mobile terminal 20 and the user category display change processing unit 41 that executes the process of step S100 correspond to the "user position acquisition means", and the user category display change processing unit 41 that executes the processes of steps S120 and S130 and the information display device 17 correspond to the "user category display means". In addition, the recommended equipment search processing unit 42 that executes the process of step S210 of the recommended equipment search process also corresponds to the "user location acquisition means", the recommended equipment search processing unit 42 that executes the process of step S220 and the user information table 51 also correspond to the "user classification acquisition means", the recommended equipment search processing unit 42 that executes the process of step S220 and the user information table 51 correspond to the "use purpose information acquisition means", and the recommended equipment search processing unit 42 that executes the processes of steps S230 to S270 corresponds to the "recommended equipment information output means". In addition, the recommended equipment search processing unit 42 that executes the process of step S260 and the equipment information table 53 correspond to the "equipment information acquisition means". In addition, the user detection device 15 and the recommended equipment search processing unit 42 that executes the process of step S250 correspond to the "facility user detection means". In addition, the recommended equipment search processing unit 42 that executes the processes of steps S280 to S330 correspond to the "reservation reception means". In addition, the recommended equipment search processing unit 42 that executes the process of step S340 and the information display device 17 correspond to the "facility reservation information output means". Moreover, the map information table 55 corresponds to the "map information storage means", and the route guidance processing unit 43 that executes the processes of steps S410 to S450 of the route guidance process corresponds to the "recommended route generating means".In addition, the facility usage completion time display processing unit 44, which executes step S500 of the facility usage completion time display processing, corresponds to the "facility user detection means", the facility usage completion time display processing unit 44 and the user information table 51, which execute the processing of step S520, also correspond to the "user category information acquisition means", the facility usage completion time display processing unit 44 and the user information table 51, which execute the processing of step S520, correspond to the "purpose of use information acquisition means", and the facility usage completion time display processing unit 44 and the information display device 17, which execute the processing of steps S530 and S540, correspond to the "usage completion time output means".

[0045] Note that the correspondence between the main elements of the embodiment and the main elements of the invention described in the Means for Solving the Problem column does not limit the elements of the invention described in the Means for Solving the Problem column, since the embodiment is an example for specifically explaining the form for implementing the invention described in the Means for Solving the Problem column. In other words, the interpretation of the invention described in the Means for Solving the Problem column should be made based on the description in that column, and the embodiment is merely a specific example of the invention described in the Means for Solving the Problem column.

[0046] The above describes the form for carrying out the present invention using an embodiment, but the present invention is not limited to such an embodiment in any way, and it goes without saying that the present invention can be carried out in various forms without departing from the gist of the present invention. [Industrial Applicability]

[0047] The present invention can be used in the manufacturing industry of equipment utilization systems. [Explanation of symbols]

[0048] 1 Facility, 2 General toilet, 3 Barrier-free toilet, 4 Kids toilet, 5 Nursing room, 10 Equipment usage system, 11 Network, 12 Information display device, 15 User detection device, 16 Equipment communication device, 17 Information display device, 20 Mobile terminal, 21 Terminal control device, 22 Operation panel, 23 Position detection device, 24 Terminal communication device, 25 Storage device, 30 Equipment management server, 40 Management control device, 41 User category display change processing unit, 42 Recommended equipment search processing unit, 43 Route guidance processing unit, 44 Equipment usage completion time display processing unit, 50 Database, 51 User information table, 52 Equipment information table, 53 Equipment information table, 54 Reservation information table, 55 Map information table, 61 Input device, 62 Display device, 63 Server communication device.

Claims

1. A facility utilization system for utilizing facilities within a facility, comprising: A user category acquisition means for acquiring user category information relating to a user category of a user using the system; a user position acquisition means for acquiring user position information relating to the position of the user; A utilization purpose information acquisition means for acquiring utilization purpose information relating to a utilization purpose of the facility; a user class display means that is installed in a predetermined facility and displays a user class of a user who is allowed to use the predetermined facility; a recommended equipment information output means for generating recommended equipment information regarding equipment recommended to the user based on the user location information, the user category information, and the use purpose information, and outputting the generated recommended equipment information to a mobile terminal carried by the user or a display device installed in the facility; A facility utilization system comprising:

2. The facility utilization system according to claim 1, an equipment information acquisition means for acquiring equipment information related to equipment provided in the equipment within the facility; The recommended equipment information includes the equipment information. Equipment utilization system.

3. The facility utilization system according to claim 1 or 2, A facility user detection means for detecting a user currently using the facility is provided, The recommended equipment information includes a detection result of the equipment user detection means. Equipment utilization system.

4. The facility utilization system according to any one of claims 1 to 3, A facility utilization system comprising a reservation reception means for receiving reservations for facilities by users based on the recommended facility information.

5. The facility utilization system according to claim 4, a facility reservation information output means for outputting the reservation information by the reservation reception means, the user category information of the user reserving the facility, and the purpose of use information to a mobile terminal carried by another user or a display device installed in the facility; Equipment utilization system.

6. The facility utilization system according to claim 1 or 2, A facility user detection means for detecting a user who is using the facility; a usage completion time output means for setting a usage completion time until the user using the facility completes usage based on the user category information and the usage purpose information of the user, and outputting the usage completion time on a mobile terminal carried by another user or a display device installed in the facility; A facility utilization system comprising:

7. A facility utilization system for utilizing facilities within a facility, comprising: A user category acquisition means for acquiring user category information relating to a user category of a user using the system; a user position acquisition means for acquiring user position information relating to the position of the user; a user class display means that is installed in a predetermined facility and displays a user class of a user who is allowed to use the predetermined facility; A map information storage means for storing map information of the facility; a route generating means for generating a recommended route from the user's current location to the designated facility based on the map information, the user location information, and the user category information when route guidance to the designated facility is requested; Equipped with The user classification information includes information regarding the user's means of transportation, The route generation means generates the recommended route taking into account the user's means of transportation. Equipment utilization system.

8. A facility utilization system according to any one of claims 1 to 7, the user category display means changes the display of the user category for the predetermined facility based on the user location information and the user category information. Equipment utilization system.

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