Service provision system, service provider terminal and user terminal

Abstract

When providing services from a food truck or the like, if the service desired by the user is provided in the order of the serial number, the purpose is to solve problems such as eliminating troubles regarding calls when there is only one service provider and eliminating the time wasted by service users waiting in line. [Solution] When displaying the call operation, in addition to the call operation display, erroneous notification operation display, and completion operation display, a delete operation display is additionally displayed, and the displayed serial number, call operation display, erroneous notification operation display, completion operation display, and delete operation display are all deleted in response to the operation of the delete operation display corresponding to the serial number called from the service provider terminal.

Description

[Technical Field]

[0001] The present invention relates to a service providing system, a service provider terminal, and a user terminal that are suitable for small-scale stores such as food trucks and one-person stores, and that reduce waiting times in queues. [Background technology]

[0002] Conventional service providing systems and service provider terminals that reduce the time that service users have to wait in line to obtain the service they desire tend to be flooded with customers at stores that offer good services, and there is a tendency to think that queues are a natural consequence of waiting in line.

[0003] For example, Patent Document 1 describes a conventional system for managing the order in which customers using a store are accepted. The system includes a reception management device, reception system, and reception method that can accept customers waiting in line using biometric authentication. The reception management system includes a reception management device connected via a network to an automated transaction device and a reception terminal that accepts customers waiting in line to use the automated transaction device, a memory unit that stores a waiting list, and a reception determination unit that determines whether to accept customers in line based on the results of matching biometric information at the time of acceptance with registered biometric information.

[0004] Patent Document 2 describes a reception management system that is a queue system that accepts new users' queues, and if the user is a priority customer, the system puts the user in line so that the guidance number indicating the order in which the user will be guided is set to n (n is a positive integer) pairs with the previous priority customer in the queue, and if the user is not a priority customer, the system determines the next number at the end of the queue as the user's guidance number. Patent Document 3 describes an order reception management system that prevents erroneous orders, fraudulent orders, etc. when accepting orders at a store using a terminal held by a customer, thereby increasing safety at the store. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2010-277136 [Patent Document 2] Japanese Patent Publication No. 2023-170627 [Patent Document 3] Patent No. 7465383 Summary of the Invention [Problem to be solved by the invention]

[0006] The system of Patent Document 1 does not at all disclose the various problems that arise when a person cooks at a one-person store or small store, such as a food truck, and handles reception processing at the same time.

[0007] For example, there is no intention to control the time it takes for a customer who has been issued a ticket to arrive at the store and receive service, or the number of customers in line. In particular, restaurants that serve delicious food and are thriving are trapped in the stereotype that the more customers they have trying to serve, the better, and that the longer the queue, the more profitable and thriving the restaurant is.

[0008] Therefore, in order to ensure service, customers had to check in early and wait in line early to get a lower serial number, wasting time waiting in line.

[0009] In other words, in order to eat delicious food, you have to line up earlier than others to get a serial number and ticket, and the earlier you line up, the longer it takes to get service, which creates a contradictory problem in that customers and users have to waste a lot of time.

[0010] In the system of Patent Document 2, if the called user does not show up and a predetermined time has passed since the time slot for the reservation, the store clerk can click the cancel button and the save button to cancel the user's reservation. As a result, the reception information of the user who has been canceled is deleted from the list of reception information.

[0011] If a store clerk accidentally clicks the Cancel button or the Save button, the information that the order was accepted will be erased from the list of accepted orders, and even if the clerk realizes the mistake and tries to redisplay the accepted order, the information showing that the order was accepted will not be redisplayed, and in order to display the accepted order, the clerk will have to go through the same process as if they were accepting a new order. In other words, the clerk has to go through the acceptance process again, which is bothersome and unpleasant for the user.

[0012] The system described in Patent Document 3 does not disclose any measures to prevent long queues that can cause inconvenience to the neighborhood around the store, which can occur in the case of small one-person stores or stores with few store chefs or reception staff, depending on the number of dishes being served and the cooking time.

[0013] None of the conventional systems are suitable for a limited number of staff, such as food trucks or one-person establishments, where multiple tasks such as reception, calling, cooking, serving food, and accounting are performed. In particular, no consideration is given to reducing waiting times in queues, providing speedy service, minimizing the burden on customers and users of waiting times and queues, and providing comfortable service.

[0014] For example, if service is provided in the order of the serial numbers issued in the order in which customers are accepted, unexpected problems are likely to occur. If a problem occurs and there is only one service provider, the time spent resolving the problem will inevitably inconvenience other customers, and the service will have to be refused.

[0015] The present invention aims to solve the above-mentioned problems. [Means for solving the problem]

[0016] In order to solve the above problem, a first aspect is a service providing system including a step in which a service user acquires a reference number for receiving a desired service using a user terminal, and a step in which a provider terminal of a service provider displays a reference number, a call operation display, an erroneous notification operation display, and a completion operation display in association with the reference number, The system is characterized by comprising a step of displaying a deletion operation display in addition to the calling operation display, erroneous notification operation display, and completion operation display when the calling operation display corresponding to the serial number is operated by the service provider to provide the service, a step of operating the completion operation display on the terminal of either the service provider or the service user, and a step of erasing all of the displayed serial number, calling operation display, erroneous notification operation display, completion operation display, and deletion operation display in response to the operation of the deletion operation display corresponding to the serial number on the terminal of the service provider.

[0017] A second aspect of the present invention is characterized in that, by the operation of the call operation display by the service provider, called service users can receive service in the order in which they lined up first, regardless of the order in which they obtained their serial numbers, and service users who have not been called cannot receive service unless they wait until they are called without lining up.

[0018] A third aspect of the present invention is characterized in that, when the service provider confirms that the serial number displayed on the provider terminal matches the serial number displayed on the user terminal presented by the called service user or the serial number verbally communicated, the service provider determines that the service user is a legitimate service user and provides the service to the service user.

[0019] A fourth aspect of the present invention is characterized in that the service provider reads the two-dimensional code displayed on the user terminal presented by the called service user using the provider terminal, determines whether the user is a legitimate service user, and provides the service to the service user upon determining that the user is a legitimate service user.

[0020] A fifth aspect of the present invention is characterized by comprising the steps of: a provider terminal of a service provider displaying a serial number, a call operation display, an erroneous notification operation display, and a completion operation display in a first area in correspondence with the serial number; a step of the service provider operating the call operation display corresponding to the serial number of the service user to be called; a step of the provider terminal displaying the serial number, the call operation display, the erroneous notification operation display, the completion operation display, and a delete operation display in a second area separate from the first area in correspondence with the serial number for which the call operation display has been operated; a step of operating the completion operation display corresponding to the user on either the provider terminal of the service provider or the user terminal of the service user after the provision of service is completed; and a step of erasing the call operation display, the erroneous notification operation display, and the completion operation display displayed in the second area all at once from the second area in accordance with the operation of the delete operation display corresponding to the user.

[0021] A sixth aspect of the present invention is characterized by comprising a serial number acquisition means for acquiring a serial number when service provision is accepted, a call means for calling the service user's terminal in association with said serial number, a display means for displaying a call operation display for executing said call means, an error notification display for notifying that this call operation display was incorrect, a completion operation display for notifying that service provision has been completed, and a delete operation display for deleting all of these operation displays at once, and an operation detection means for detecting that any of the operation displays has been operated by operating said call operation display.

[0022] A seventh aspect of the present invention is characterized in that the display means comprises a display area determination means for dividing the display area into a first area and a second area and displaying them, and an operation detection means for detecting that any of the operation displays has been operated, and the display means displays the reference number, a call operation display, an erroneous notification operation display, and a completion operation display in the first area in association with the reference number, and when the operation detection means detects that the call operation display has been operated, displays in the second area the reference number, the call operation display, the erroneous notification operation display, and the completion operation display in association with the reference number, as well as a delete operation display for erasing these operation displays.

[0023] An eighth aspect of the present invention is characterized in that the display means is provided with a total number of scheduled service provision display means for displaying the number obtained by subtracting the number of completed operation displays from the number of issued serial numbers accepted by the display means as the total number of scheduled service provision.

[0024] A ninth aspect of the present invention is characterized in that the display means, upon receiving a signal from the operation detection means, automatically calls user terminals by the calling means in the order of the serial numbers received until a predetermined number of people is called.

[0025] A tenth aspect of the present invention is characterized in that the service provider comprises an erroneous operation notification means for notifying the service user that the call is erroneous when the call operation display is operated by mistake.

[0026] An eleventh aspect of the present invention is characterized by comprising display means for displaying the serial number, current status, and number of people waiting, and operation means for performing a completion operation to indicate that the service has been received and a cancellation operation to cancel the provision of the service. [Effects of the Invention]

[0027] According to the service provider management system of the present invention, it is possible to call users while adjusting the number of calls and the number of people in line according to the service provision status for users in services related to serial numbers, thereby resolving the conflict between service providers who want to provide services efficiently by reducing the intervals between service provision and users who want to use their time effectively without wasting time by waiting in line for their turn, and providing efficient services while ensuring convenience for both parties. [Brief explanation of the drawings]

[0028] [Figure 1] 1 is an explanatory diagram illustrating an overview of a service providing system according to an embodiment of the present invention. [Figure 2] The operation screen of the user terminal is shown. [Figure 3] 10 shows an operation screen of a provider terminal. [Figure 4] 10 is a flowchart showing the process from obtaining a serial number via a user terminal to receiving service. [Figure 5] 10 is a flowchart from user reception by a provider terminal to service provision. [Figure 6] Data structure of server issuance management master used in the service provision system. [Figure 7] 1 shows the data structure of a numbered ticket table of a server used in a service providing system. [Figure 8] Functional block diagram of user terminals and servers. [Figure 9] FIG. 10 is a functional block diagram of the provider terminal and the server. DETAILED DESCRIPTION OF THE INVENTION

[0029] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will now be described in detail with reference to the accompanying drawings. The service provision management system of the embodiment uses a provider terminal of a service provider such as a food truck or store and a user terminal of a service user who wishes to receive a service to minimize the time spent waiting in line before the service is provided, allowing service users to receive good service by minimizing wasted time waiting in line, and enabling service providers to control the service provision line and provide good service.

[0030] The provider terminals used by the service provider are commercially available mobile terminals such as smartphones and tablet terminals. These terminals exchange information with the server W connected via an internet line. Note that the same service provider may use multiple provider terminals.

[0031] The user terminals used by the many service users can be the same type of terminals used by the service providers, such as mobile terminals or tablet terminals, but since the amount of information handled is small, the processing speed and capacity can be small accordingly. The user terminals also exchange information with the server W connected via an internet line.

[0032] 1 is a schematic diagram showing an overview of a service provision system for a food truck according to one embodiment of the present invention. The service provision system 1 is accessible from a provider terminal 3 of a service provider K of a food truck 2, and terminals 4-1, 4-2, 4-3, 4-4, 4-5, 4-6, 4-7, and 4-8 of users R who use the service, and from a server W via a network line such as the Internet.

[0033] In Figure 1, the box in the upper left shows that there is one service provider K of the food truck 2, 14 users R who are trying to receive the service, and two people who are calling. Of the 14 users, Figure 1 shows a schematic diagram of eight users, R1 to R8.

[0034] The display screens of the user terminals 4-1 to 4-8 of users R1 to R8 display the reference number and reception status, as will be described in detail later. The reference number display fields show reference numbers #1, #22, #14, #28, #32, #48, #50, and #51.

[0035] The serial number display columns of the user terminals 4-1, 4-2, and 4-3 of the three users R1, R2, and R3, who are blacked out and actually lined up in front of the food truck 2, display serial numbers #1, #22, and #14, respectively, and these three people are the call recipients C who are actually waiting in line.

[0036] The order in which the called persons C line up is the order in which they line up in front of the food truck 2. The order in which they line up in front of the food truck 2 is unrelated to the order in which they were received, the order in which they were given their reference numbers, or the order in which they were called. One of the features of this invention is that the service provider K can freely control the number of people in this line, taking into account the availability of ingredients, the progress of cooking, the time required to respond to unforeseen accidents, etc.

[0037] Even though the order in which people line up in front of the food truck 2 is unrelated to the order in which they are checked in, the order in which they receive their serial numbers, or the order in which they are called, there are no problems regarding the order in which people line up among users because there is a way to determine whether or not a user is a legitimate user R.

[0038] In other words, whether or not the user R is a legitimate user is determined at any time, such as when the service provider K provides a service to the user R, by comparing the serial number displayed on the display screen of the provider terminal 3 with the serial number displayed in the serial number column on the display screen of the user terminal 4 presented by the user R, or by comparing with the serial number verbally communicated by the user R, or by the authentication information acquisition means 38 or the authentication information display means 39 using a two-dimensional code, fingerprint matching, voiceprint matching, etc., as described below.

[0039] The other 11 users, including the five users R4, R5, R6, R7, and R8 who are not shaded in black, are registered and have serial numbers, but are not actually in line until they are called by service provider K. These not-to-be-called users CC do not have to wait in line until they are called, and can move freely. The serial numbers #28, #32, #48, #50, and #51 are assigned to the serial number display fields of the user terminals 4-4 to 4-8 of the uncalled users CC.

[0040] These users R4, R5, R6, R7, and R8 are uncalled CCs who are not waiting in line in front of Food Truck 2. Therefore, these users R4, R5, R6, R7, and R8 can shop at places other than Food Truck 2 or participate in other events, so they do not have to waste time waiting in line.

[0041] The serial numbers #1, #22, and #14 are displayed on the user terminals 4-1 to 4-3 of the three people lined up in front of the food truck 2. As the serial numbers indicate, the order in which these three people are lined up is unrelated to the order in which they were accepted or called, but rather indicates the order in which the people who were called by service provider K lined up first. The number of people called (2) in the upper left of Figure 1 indicates the number of incomplete calls (R2 and R3) among the three people mentioned above. In other words, if the service is provided after the call is made, it is not included in this displayed number.

[0042] The first user R1, who was the first to line up in front of the food truck 2, receives a service from the service provider K, for example, a dish such as a kebab. To indicate that the service has been completed, the user terminal 4-1 of user R1 displays "Complete."

[0043] The second user R2 is the user who has been called and is next in line after user R1. The reception status display on user terminal 4-2 of user R2 shows "Calling," indicating that he has been called.

[0044] The serial number #14 displayed on the user terminal 4-3 of the third user R3 is a lower number than the serial number #22 displayed on the user terminal 4-2 of the user R2 ahead of him in line, but the time it took for him to line up after being called was slower than for user R2, indicating that he is third in line, and the user terminal 4-3 displays "Call."

[0045] Although users R4 to R8 are not actually lined up in front of food truck 2, they are treated as uncalled non-call recipients CC and are managed for data processing purposes in the order in which they received their reference numbers. The status display of user terminals 4-4, 4-6, 4-7, and 4-8 of users R4, R6, R7, and R8 shows "RECEIVED." Among these, only user terminal 4-5 of user R5 differs from the other user terminals in that the reception status display shows "INCORRECT," indicating that service provider K made a mistaken call.

[0046] Next, the display screen of the user terminal 4 of service user R will be explained using Figure 2. Corresponding to the transition of the status display, (A) indicates before acceptance, (B) indicates acceptance, (C) indicates false call notification, (D) indicates calling, and (E) indicates completion. Each screen displays the name of the screen, "Numbered ticket."

[0047] On the display screen of the user terminal 4, a serial number 5 is displayed in the center of the display screen of the user terminal 4 as the most important information for providing the service. Above the display position of this serial number 5, four status displays 6 are displayed, indicating the status of the service provision: "Before reception," "Receiving," "Calling," and "Completed." Above the status displays 6, the service name 7 is displayed, such as "Test Store A."

[0048] Before reception of (A), the service provision is not yet accepted, and "5 people waiting" is displayed as display 29 indicating how many people are waiting to receive the service. During the reception of (B), the notice of a wrong call (C) is displayed below serial number 5 as "5 more people" as display 30 indicating how many more people are waiting before being called.

[0049] User R can check the number of people waiting for the service to be provided29 and the number of people waiting for the call30 to know the approximate waiting time and decide whether or not to receive the service, or in some cases, can participate in other events or services at the event venue, thereby making effective use of the waiting time without waiting in line.

[0050] In the case of (C), when a call-mistake notification is sent from the provider terminal 3 of the service provider K described below, a message 8 saying "Sorry, the previous call was an error" is displayed under the status display 6 indicating that the call is being accepted.

[0051] Additionally, during (B) reception, (C) notification of a wrong call, and (D) calling, the operation indicator "Cancel numbered ticket" 9 is displayed to cancel the numbered ticket, i.e., the serial number, of user R. By operating this "cancel numbered ticket" 9, user R can cancel the numbered ticket (serial number) that was issued when he or she requested service provision.

[0052] During the call (D), if service provider K performs a call operation, a message 12 encouraging user R to visit, "We look forward to your visit," is displayed under "Calling" on the status display 6 of user terminal 4.

[0053] Also, below the reference number 5 in (D) above, "Receipt Completed" 10 is displayed for the operation "Receipt Completed" to indicate that the service user R has received the service. When this "Receipt Completed" 10 is operated, the provider terminal 3 of the service provider K obtains information indicating that the user has received the service via the server W, which prevents the occurrence of problems such as the service provider K misunderstanding that the provision of the service has not yet been completed. On the completion display screen (E), the message "Thank you for using our service" is displayed below the status display text.

[0054] The display screen of the provider terminal 3 is as shown in Figure 3. Starting from the top left, the event name 24 is displayed as "Test Festival Group." Next, the service name 7 is displayed as "Test Store A." Below that, "Serial Number" is displayed, and the accepted serial number is displayed vertically on the screen in an area 25 enclosed by a dotted line below the serial number.

[0055] Below the serial number is an operation indicator labeled "Auto" 22 for automatically calling. To the right of that is a "Call" indicator 26 for notifying the number of people called, which in this case is displayed as "3 people." To the right of that is an operation indicator labeled "Stop" 23 for temporarily suspending service provision for reasons of service provider K.

[0056] To the right of that is a "RECEIPT" display 58 to let you know the number of people accepted, which in this case shows "5 people." Further to the right is an "UPDATE" 14 operation display for manually updating the display screen. This screen can also be updated automatically by a server or app notification function, or by periodic screen refresh.

[0057] Within the dotted frame 25 of the screen area on the lower plane of the automatic operation display 22 and the update operation display 14 on the display screen, serial numbers are displayed vertically in the order of reception in the horizontal center of the provider terminal 3. In addition, the area is divided into two by a thick horizontal line L, which serves as the boundary line, and is divided from the bottom into a first area L1 and a second area L2.

[0058] This classification is based on the status of the serial number, with serial numbers in the called state (including the completed state) being placed in the second area L2, and other serial numbers being placed in the first area L1. The status of these serial numbers changes depending on the operation of the provider terminal or user terminal and the system management function, as will be described later.

[0059] In the provider terminal 3, the first area L1 and the second area L2 on the display screen are visually separated by a straight line L, but they may be distinguished in other ways, such as by using different background colors for each area, by surrounding them with a frame, or by displaying them on different provider terminals. By separating the first area L1 and the second area L2, it becomes easy for the service provider K of the food truck 2 to check each time whether a call operation has been performed.

[0060] For example, in Figure 3, serial number #12 is in the first area L1 at the bottom, and to the right of the serial number are displayed "Call" for making a call, "Error" for notifying of an error notification, and "Complete" for completing the service provision.

[0061] When service provider K performs the call operation 15 to call serial number #12, the area moves to the second area L2 as in serial number #10, and to the right of the serial number, "Call" for the call operation, "Error" for the operation to notify of the erroneous notification, and "Complete" for the operation to complete the service provision are displayed, and to the left of the serial number, "Erase" for the erase operation to erase the serial number and the series of operation displays is displayed in association with each serial number that was called, and the call operation is displayed in reverse as in "Call" 16.

[0062] Partitioning the display area can prevent problems, particularly when erasing users who have not yet been called, or when dealing with users who have been called by mistake or who do not show up even after being called.

[0063] For service provider K, deciding how long to wait for the user after calling them is a difficult problem: for example, whether to wait 5 minutes or 30 minutes. To avoid problems associated with this deletion operation, it is effective to display the deletion operation separately. By separating the steps, if service provider K calls the user R multiple times before deleting the serial number, it becomes easier to explain the reason for the deletion to user R who did not show up, and there is no need to wait unnecessarily until the number is deleted, which also prevents inconvenience to other users.

[0064] 3, for example, serial number #2 is in the upper second area L2, but since the service provider has completed providing the service, there is no need to manage the serial number, so it is deleted by the delete operation 21. As a result of the delete operation, the serial number and the series of operation displays are deleted. This "erase" deletion operation can only be performed after moving to the second area L2, so there is no risk that the service provider K will be confused by his busy schedule and mistakenly perform a deletion operation even though he has not been called, causing confusion in the provision of services.

[0065] Also, in Figure 3, for example, if serial number #10 is in the upper second area L2, but after moving it to second area L2, if the user realizes that the call was an error, the user can immediately correct the error and notify the user by performing the "Wrong" 17 wrong call notification operation. As a result of the wrong call notification operation, the serial number returns to first area L1, as in serial number #12, and the wrong call notification operation is displayed in reverse, as in "Wrong" 18. The user terminal 4 can also be notified that the previous call was an error, minimizing damage.

[0066] Next, a flow chart of the user terminal 4 from when user R obtains a serial number until when he receives a service will be described with reference to FIG. To start with, a user R who wishes to receive a service accesses the system of the present invention by accessing a specified URL on the user terminal 4 or by reading a two-dimensional code posted at a venue, etc., and then selects the service the user desires and obtains a serial number, which is one of serial numbers #1 to #51 (step S1).

[0067] When the reference number is acquired, reference numbers #1 to #51 are displayed on the user terminals 4-1 to 4-8 as shown in Figures 1 to 3. When there is a food truck 2 or multiple services, the reference numbers are issued in the order in which the server W processes the requests. When the reference number is issued by the server W, the reference numbers #1 to #51 are displayed in order on the user terminals 4-1 to 4-8 in step S1.

[0068] When user R is called by service provider K, the status display on user terminal 4 becomes "calling," so user R realizes that he is being called (step S2). The customer goes to the service provider location (step S3) and gives the service provider K the serial number (step S4).

[0069] The service provider K asks the user R for the reference number, and checks whether the reference number matches the reference number displayed on the provider terminal 3 to determine whether the user is a legitimate user (step S5). If it is determined that the user is a legitimate user, the user can receive the service (step S6).

[0070] When the service provision is completed, the service is marked as complete in step S11. However, to more accurately confirm this completion operation, when user R confirms that the service provision is complete (step S7), he or she can perform the completion operation himself or herself using completion operation 10 on user terminal 4 (step S8). This completion operation on user terminal 4 causes service provider K's provider terminal 3 to be inverted via server W, as shown in FIG. 3, for example, for serial number #3, the "Complete" is displayed in light gray before the completion operation, but is now displayed in reverse as "Complete" 20 for serial number #2. When user operates ticket cancellation display 9 on user terminal 4 (step S10), step S9 is performed to invalidate the serial number.

[0071] Next, for the sake of convenience, the flow of the provider terminal 3 of the service provider K will be explained based on Fig. 5, assuming that there is one food truck 2. The reference number received from the user terminal 4 requesting service provision is a character symbolizing each operation display, which is displayed on the display screen of the provider terminal according to the reference number and its status obtained from the server W (step S11).

[0072] In step S11, the status of the reference number is determined to be one of: Accepting, False Notification, Calling, Completed, or Deleted. If it is determined that the call is being accepted but the service provider K is not yet at the stage of calling due to the current service provision status, such as during cooking preparation, in step S17, as shown in Fig. 3, three single-character symbols representing the call operation indicator 15, the false notification operation indicator 18, and the completion operation indicator 19, "Call," "False," and "Completed," are displayed to the right of the reference number in the first area L1 of the display screen of the provider terminal 3 in association with the reference number. Note that when displayed in this first area L1, the left side of the reference number is left blank.

[0073] If the service provider K determines in step S12 that the service can be provided, then in step S13, the service provider K calls, for example, user R4 from among the uncalled persons CC who are not in line. By this call operation, in step S14, the three operation displays "Call," "Error," and "Complete," which were displayed in association with the serial number in the first area L1 on the display screen of the provider terminal 3 shown in Figure 3, are moved to the second area L2, and in addition to the call operation display 16, error notification operation display 17, and completion operation display 20, which are associated with the serial number, the "Delete" operation display is displayed in the blank space in the first area to the left of the serial number as a symbol of the operation display that enables the delete operation 21.

[0074] In step S15, when service provider K realizes that he has mistakenly called user R, if he performs step S16 with an error notification operation, the display returns to step S17, and as shown in Figure 3, four items are displayed in the first area L1 of the display screen of the provider terminal 3, corresponding to the serial number: serial number, call operation, error notification operation, and completion operation.

[0075] If the call is not incorrect, the process returns to step 14, and the serial number, call operation, incorrect call operation, and erase operation are displayed in correspondence with the serial number in the second area L2 of the display screen of the provider terminal 3, as shown in Figure 3. When service provider K provides a service and user R performs a completion operation, the process proceeds to the operation of erasing the reference number in step 18, and by invalidating the reference number in step 19, the display of the reference number, call operation, erroneous notification operation, and deletion operation is erased from the first area L1 and the second area L2 shown in Fig. 3 on the display screen of the provider terminal 3, as shown in step 20. Although not shown, when service provider K performs a completion operation on behalf of user R, the content of the completion operation by user R is the same as that of user R.

[0076] Next, the data structure of the issuance management master 100 of the server W of the service providing system according to the embodiment of the present invention is as shown in Fig. 6. This issuance management master 100 is set in advance according to individual circumstances such as events and services before issuing the reference numbers.

[0077] From the left, event 101 is a data group indicating the event name. It is displayed as event name 24 in FIG. 3, etc. For example, if a service wants to issue an individual reference number regardless of the event, event 101 is displayed as "-" without an event name, such as 101-1. Service 102 is a data group indicating the service name. It is displayed as service name 7 in FIG. 3, etc.

[0078] Issue date and time (start to end) 103 is a data group indicating the date and time when a reference number can be issued. Issue unavailable time period 104 is a data group indicating the date and time when a time period when a reference number cannot be issued can be set among the issue date and time. Issue 105 is a data group indicating whether or not the service provider will issue a reference number. If the reference number is to be issued, "valid" is set; if the reference number is not to be issued, "invalid" is set.

[0079] When a user requests the issuance of a reference number, the user accesses the system, selects the desired service from a list of services, and obtains the reference number using the authentication information at the time of issuance 106. At this time, in order to prevent fraudulent acquisition of the reference number, this authentication information is a data group indicating whether or not authentication is required. For example, a two-dimensional code is used as a method for authenticating this information.

[0080] For example, if this authentication is performed for an entire event, such as a "Shopping Street Fair" where stores participating in a local shopping association participate together, then "-" is displayed without the store name, such as 102-1, in service 102. If authentication is successful with this data, the user can select the desired service from a list of services.

[0081] Reception 107 is a data group indicating whether the issuance of reference numbers has been stopped at the provider terminal 3. It is updated with "Stop" 27 in Fig. 3, etc. Automatic call / number of people 108 is a data group indicating whether the system will automatically execute a call operation at the provider terminal 3 and the maximum number of people that can be called. It is updated with "Auto" 22 and "Call" 26 in Fig. 3, etc.

[0082] Fig. 7 is a diagram showing the data structure of the numbered ticket table 200 of the server W of the service providing system according to an embodiment of the present invention. From the left in Fig. 7(A), issue date and time 201 is a data group indicating the date and time when the serial number was issued. Serial number 202 is a data group indicating the issued serial number. It is displayed as "serial number" 5 in Fig. 2, for example. User 203 is a data group indicating the ID of the user who requested the issuance of the serial number.

[0083] Event 204 is a data group indicating the event ID that issued the serial number. When a serial number is issued according to the issuance conditions of event 101-1 in Figure 6, it becomes "-" as in event 204-1 in Figure 7. Service 205 is a data group indicating the service ID that issued the serial number. Status 206 is a data group indicating the current status of the issued serial number. It is displayed as "Status" 6 in Figure 2, or updated on the user terminal or provider terminal. Comment 207 is a data group indicating a comment for the user to be displayed on the numbered ticket. It is displayed as "Message" 12 or 13 in Figure 2, or updated on the provider terminal. Authentication information 208 is a data group indicating authentication information that verifies whether the user terminal is a legitimate user.

[0084] The relationship between the reference number and the status of each service 205 is as shown in (B) and (C). (B) shows an extracted data group 202-1 indicating the reference number corresponding to the chewy crepe shop 205-1 among the services 205, and a data group 203-1 indicating its status. (C) shows an extracted data group 202-2 indicating the reference number corresponding to the freshly picked vegetable cafe 205-2 among the services 205, and a data group 203-2 indicating its status.

[0085] At the chewy crepe shop 205-1, the customer with the reference number "1" is "completed" and the customer with the reference number "4" is "wrong call." In contrast, at the fresh vegetable cafe 205-2, the customer with the reference number "202-2" is "calling" and the customer with the reference number "5" is "receiving." In other words, the reference numbers are not assigned in order for each service, but are assigned in the order in which they are received by the server W. Therefore, the service provider K of the food truck 2 providing the service can immediately determine whether or not to provide the service to the user by checking whether the reference number sent to the provider terminal from the server W matches the reference number presented by the user lining up in front of the food truck 2.

[0086] Next, we will explain the function block diagram related to the operation of the user terminal, including the server W. Based on the issuance management master in Figure 6, a list of services for which reference numbers can be issued is generated, and reference numbers are issued according to the conditions for issuing reference numbers.

[0087] 8 is a functional block diagram related to the serial number of the user terminal 4 of user R. The user terminal 4 (4-1 to 4-n) accesses the server W via an internet line, and accesses a predetermined URL, or reads a two-dimensional code posted at a venue or the like to access the system of the present invention, thereby selecting the service the user desires. The screen on which the issuance status of the serial number for the desired service is confirmed and operated is the numbered ticket screen in FIG. 2. Each piece of data for configuring this numbered ticket screen is stored in the numbered ticket table 26.

[0088] The reference number is acquired by reference number acquisition means 27 and displayed by reference number display means 28. It is acquired by status acquisition means 29, and depending on the change in the status, not only the status but also the operation display is changed by status / operation display means 30. It can be confirmed whether the name of the store to which the service is desired is the name of the store that the service is desired to be provided by checking that the display of service name 7 is "Test Store A" in Fig. 2(A).

[0089] If a reference number has not yet been issued, (A) in FIG. 2 is displayed. Here, the reference number has not yet been issued, the reference number acquisition means 27 cannot acquire the reference number, and the reference number display means 28 does not display the reference number. The number of people waiting is calculated by the number of issued reference numbers accepted by the display means minus the number of completed operation indications as the total number of people scheduled for service provision in the number of people waiting calculation means 34, and is displayed in the number of people waiting on the screen 30 by the number of people waiting display means 35. For example, it may display "5 people left." If there is any doubt as to whether this display is correct, the information can be updated by operating the status update display 14. This update can also be performed automatically by the server or app notification function, or by periodically redisplaying the screen.

[0090] User R can apply for the desired service at "Test Store A" by operating the reception display 11 on the user terminal 4. As a result of the reception operation, the display screen of the user terminal 4 changes, numbered ticket information is sent from the numbered ticket table 26 of the server W, the serial number is acquired by the serial number acquisition means 27, and the serial number is displayed on the serial number display means 28. The status display 6 in FIG. 2(B) displays "Accepting", and the serial number display 5 displays "12".

[0091] At the time when this reference number is acquired, the number of users who still need to wait until they are called is calculated by the waiting number calculation means 34, and can be confirmed by displaying, for example, "5 people left" by the waiting number display means 35. If at this stage you suddenly want to cancel the service provision, you can cancel the reference number by operating the numbered ticket cancellation operation display 9.

[0092] Also, in a situation where a serial number has been acquired, the reception status display is in the "receiving" state, and a call is being waited for from service provider K, if service provider K realizes that he has made the call by mistake and performs a wrong call notification operation, the wrong call notification acquisition means 36 will use the wrong call display means 37 to display a message 8 saying "We are sorry, the previous call was an error," as shown in Figure 2 (C).

[0093] When service provider K calls user R, status acquisition means 29 detects the call, and status / operation display means 30 changes status display 6 to "Calling" as shown in Figure 2 (D), and simultaneously displays message 12 saying "We look forward to your visit."

[0094] In response to this call from the service provider K, the user R goes to the location of the kitchen car 2 and shows the service provider K the serial number on the display screen of the user terminal R or verbally tells the service provider K the serial number.

[0095] Alternatively, to more accurately confirm that user R is a legitimate user, the authentication information displayed by the authentication information acquisition means 38 and the authentication information display means 39 is authenticated by the provider terminal 3. This method of authenticating a legitimate user can be performed at any timing. For example, the user terminal may show a two-dimensional code, and the provider terminal may authenticate the user.

[0096] When the service provider K confirms that the user is a legitimate user by looking at the serial number displayed on the display screen of the user terminal 4 presented by the user R, listening to the serial number said by the user R, or by using the two-dimensional code by the user authentication means 51 and authentication result notification means 52 of the provider terminal 3 of the service provider K, which will be described later, the service provider K provides the service to the user R.

[0097] When user R receives the service from service provider K and recognizes that the service provision is complete, he operates receipt completion 10 in Fig. 2(D). This operation is detected by operation detection means 31, and the display screen of the user terminal changes to the state shown in (E). At this time, the operation display below the serial number display 5 changes to "New reception", and performing this operation returns to the initial state of (B).

[0098] When a completion operation is performed, completion information is stored in the numbered ticket table 26 by the completion means 32, and when a deletion operation is performed, deletion information is stored in the numbered ticket table 26 by the deletion means 33.

[0099] A functional block diagram showing the relationship between the provider terminal 3 and the server W is shown in FIG. 9. The provider terminal 3 accesses the server W via an internet line. For example, the provider terminal 3 shown in FIG. 3 manages the provision of services to users. The status of issuance of the user's serial number and other information is stored in the numbered ticket table 26. In addition, the conditions for issuing serial numbers and other information are stored in the issuance management master 53.

[0100] The provider terminal 3 acquires the serial number from the numbered ticket table 26 by the serial number acquisition means 40. The data structure of the numbered ticket table 200 related to this serial number acquisition is as explained in FIG.

[0101] The status of the acquired serial number associated with the serial number is determined in step S11 as described above by the status acquisition means 41, and is determined to be one of "before acceptance," "accepting," "calling," and "completed." The serial number / operation display means 42 then displays the serial number in the serial number display area 25 in the vertical direction in the center of the screen, as shown in Figure 3, in association with the serial number, in the following order horizontally: "Call," indicating that a call is being made, "Mis," indicating a miscall notification, and "Completed," indicating that the call is complete.

[0102] 3 is "in process of accepting" by the status acquisition means 41, and is displayed in the first area of ​​Fig. 3 by the serial number / operation display means 42, the display area determination means 43, and the first area display means 44. The reason for displaying in the first area is that the status acquisition means 41 has obtained information from the numbered ticket table 26 that the status is not yet in the calling state or the completed state.

[0103] When the operation detection means 46 detects a call operation on the provider terminal 3, the call means 47 calls the user terminal 4 and changes the status 206 of the reference number to "calling." If the user realizes that they have called the user terminal 4 by mistake, the operation detection means 46 can use the incorrect call notification means 50 to notify the user terminal 4 that the previous call was an error, and change the status 206 of the reference number to "error call."

[0104] When the operation detection means 46 detects a deletion operation of the provider terminal 3, the deletion means 49 invalidates the information relating to the service provision of the corresponding reference number, regardless of whether the service has been provided or not.

[0105] The display area determination means 43 determines whether to display in the first area of ​​the display screen by the first area display means 44, which is provided to prevent erroneous operation of the provider terminal 3, or in the second area of ​​the display screen by the second area display means 45.

[0106] For example, to prevent the serial number from being erased before calling the user, the serial number is first displayed in the first area, and the erase operation is not displayed until the provider has called the user and moved the serial number to the second area. The same applies to the completion operation.

[0107] Also, when a user is called by mistake, the serial number in the calling state is initially displayed in the second area, but the provider's mistaken call operation moves the serial number to the first area, returning it to the same state as before the call.

[0108] In other words, since the deletion operation can only be performed in the second area, it is possible to prevent a fatal mistake in which a user's request is accepted, but then information indicating that the request was accepted is deleted without any prior notice.

[0109] The total number of services provided calculation means 56 calculates the total number of services scheduled to be provided by subtracting the number of completed services from the number of issued serial numbers, and displays this in the ``Reception'' 58 of the provider terminal 3 by the total number of services provided display means 57.

[0110] When the operation detection means 46 detects a completion operation on the provider terminal 3, the completion means 48 sets the serial number to "completed." Although the completion operation can also be performed on the provider terminal 3, it is preferable to set the serial number to "completed" on the user terminal in order to manage the service provision status more strictly.

[0111] The automatic call determination means 55 acquires data set in the issuance management master 53 by the maximum call number acquisition means 54, automatically counts the number of calls until it reaches the preset maximum number of calls, and automatically activates the call means 47.

[0112] The serial number / operation display means 42 displays the enabled / disabled state of the automatic call function in "Auto" 22 of the provider terminal 3 and the maximum number of calls in "Call" 26 of the provider terminal 3. The operation detection means 46 switches between enabling and disabling the automatic call function with "Auto" 22 of the provider terminal 3, and the maximum number of calls can be changed with "Call" 26 of the provider terminal 3, and the issuance management master 53 is updated.

[0113] The operation detection means 46 can temporarily suspend the issuance of new reference numbers by operating "Stop" 23 on the provider terminal 3. It can be resumed by canceling the stop. If a reference number is to be issued, the issue 105 in the issuance management master 53 is updated to "Valid", and if not, it is updated to "Invalid". [Explanation of symbols]

[0114] 1. Service provision management system 2. Food truck 3 Provider terminal 4. User terminal 5. Serial number 6 Status display 7 Service Name 8 Messages 9 Cancellation of numbered tickets 10 Reception completed 11 New Applications 12 Messages 13 Messages 14 Status Update 15 Call operation display 100 Issue Master 200 Numbered ticket table K Service provider R user

Claims

1. A service providing system comprising: a step in which a service user acquires a reference number for receiving a desired service using a user terminal; and a step in which a provider terminal of a service provider displays a reference number, a call operation display, an erroneous notification operation display, and a completion operation display in association with the reference number, A service provision system characterized by comprising a step of, when a service provider operates a call operation display corresponding to a serial number in order to provide a service, additionally displaying a delete operation display in addition to the call operation display, erroneous notification operation display, and completion operation display that have already been displayed; a step of operating the completion operation display on the terminal of either the service provider or the service user; and a step of erasing all of the displayed serial number, call operation display, erroneous notification operation display, completion operation display, and delete operation display in response to the operation of the delete operation display corresponding to the serial number on the service provider's terminal.

2. The service providing system according to claim 1, characterized in that the service users who are called by the operation of the call operation display of the service provider can receive the service in the order in which they lined up first regardless of the order in which they obtained their serial numbers, and the service users who are not called cannot receive the service unless they wait their turn to be called without lining up.

3. A service provision system as described in claim 1 or claim 2, characterized in that if the service provider confirms that the serial number displayed on the provider terminal matches the serial number displayed on the user terminal presented by the called service user or the serial number communicated verbally, the service provider determines that the service user is a legitimate service user and provides the service to the service user.

4. A service provision system as described in claim 1 or claim 2, characterized in that the service provider reads the two-dimensional code displayed on the user terminal presented by the called service user using the provider terminal, determines whether the user is a legitimate service user, and provides the service to the service user after determining that the user is a legitimate service user.

5. The service providing system according to claim 1 or claim 2, characterized in that it comprises the steps of: a provider terminal of the service provider displaying a reference number, a call operation display, an erroneous notification operation display, and a completion operation display in a first area in correspondence with the reference number; a step of the service provider operating a call operation display corresponding to the reference number of the service user to be called; a step of the provider terminal displaying a delete operation display in addition to the reference number, the call operation display, the erroneous notification operation display, and the completion operation display in correspondence with the reference number for which the call operation display has been operated, in a second area separate from the first area; after the provision of service is completed, operating a completion operation display corresponding to the user on either the provider terminal of the service provider or the user terminal of the service user; and a step of erasing the call operation display, the erroneous notification operation display, and the completion operation display displayed in the second area all at once from the second area in accordance with the operation of the delete operation display corresponding to the user.

6. A service provider terminal comprising: a serial number acquisition means for acquiring a serial number when service provision is accepted; a call means for calling a service user's terminal in association with said serial number; a display means for displaying a call operation display for executing said call means, an error notification display for notifying that the call operation display was incorrect, a completion operation display for notifying that service provision has been completed, and a deletion operation display for deleting all of these operation displays at once; and an operation detection means for detecting that any of the operation displays has been operated by operating the call operation display.

7. The service provider terminal of claim 6, characterized in that the display means comprises a display area determination means for dividing the display area into a first area and a second area and displaying them, and an operation detection means for detecting that any of the operation displays has been operated, and the display means displays the serial number, a call operation display, an erroneous notification operation display, and a completion operation display in the first area in correspondence with the serial number, and when the operation detection means detects that the call operation display has been operated, displays in the second area the serial number, a call operation display, an erroneous notification operation display, and a completion operation display in correspondence with the serial number, as well as an erase operation display for erasing these operation displays.

8. The service provider terminal according to claim 6, characterized in that the display means is provided with a total number of scheduled services to be provided display means which, upon receiving a signal from the operation detection means, displays the number of serial numbers being accepted minus the number of completed operation displays as the total number of scheduled services to be provided.

9. The service provider terminal according to claim 6, characterized in that the display means receives a signal from the operation detection means and automatically calls the user terminals by the calling means in the order of the serial numbers received until a predetermined number of calls is reached.

10. 7. The service provider terminal according to claim 6, further comprising an erroneous operation notifying means for notifying the service user that the call is erroneous when the service provider erroneously operates the call operation display.

11. The user terminal according to claim 1, further comprising a display means for displaying the serial number, the current status, and the number of people waiting, and an operation means for performing a completion operation to indicate that the service has been received and a cancellation operation to cancel the provision of the service.

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