Reservation support system, reservation support method, and reservation support program

Abstract

A new reservation support system, a reservation support method, and a reservation support program are provided. [Solution] A service support system includes a first reservation application means, a second reservation application means, a reservation acceptance means, a reservation management means, and a reservation recommendation means. The first reservation application means makes a first reservation application specifying at least one of a service receiving location, a service provider, and a service content. The second reservation application means makes a second reservation application specifying at least one of a service receiving location, a service recipient, and a service content. The reservation acceptance means accepts the first reservation application and / or the second reservation application. The reservation management means determines a reservation event that includes at least one of the service receiving location, the service recipient, the service provider, and the service content specified in the accepted first reservation application and / or second reservation application.

Description

[Technical Field]

[0001] The present invention relates to a reservation support system, a reservation support method, and a reservation support program. [Background technology]

[0002] A business model in which service industry workers such as hair stylists are offered space to receive services (such as rental salons) is becoming increasingly popular.

[0003] Rather than being limited to the traditional system of one service industry worker tied to one store, it is becoming common to provide flexible service provision opportunities that meet the needs of the service industry worker, such as their working style, the needs of the end users who receive the services, and the needs of the owners of the service receiving space, which is the space where the services are provided.

[0004] The invention described in Patent Document 1 is a service provision management system in which a management server has a reservation processing table, and this reservation processing table stores availability information from the store owner terminals of each of multiple stores that have multiple rentable seats, and service availability information specifying the store and time from the user terminals of multiple beauty technicians. The management server performs a search process from the user terminal specifying the store, area, usage time, and beauty technician, and sends the search results to the user terminal, and the user specifies the store, usage date and time, and beauty technician.

[0005] The invention described in Patent Document 1 aims to meet the respective needs of the salon, the beauty technician, and the user, and can be understood as being able to coordinate schedules between the owner of the salon that has rental space, the technician who rents the salon space to provide services, and the user of the service. However, there is room for improvement in this invention in terms of creating opportunities to provide services while more organically considering the needs of the end user (service recipient), the user (service industry worker), and the salon manager (owner of the service receiving location).

[0006] There is also room for improvement in terms of effectively utilizing data related to service reservations.

[0007] The invention described in Patent Document 2 discloses a system that can centrally manage major data generated in the course of a company's business via online computer and can support management decision-making. Patent Document 2 discloses that the system is equipped with a personal sales analysis function that links with a POS system and analyzes individual sales performance by product and unit price, and that it is equipped with a personnel issuing means that can evaluate performance based on the degree to which individuals have achieved business goals, their career history, skills, etc., and output personnel instructions based on the evaluation results.

[0008] The invention described in Patent Document 2 discloses a configuration for evaluating an individual's performance within a company. However, it does not allow for transfers, salary increases, or job-seeking support based on an individual's desired conditions, and it can be understood that there are issues in terms of supporting an individual's career development.

[0009] The invention described in Patent Document 3 was made in consideration of the problem that conventional human resource matching systems are unable to meet the needs of both companies looking to hire and job seekers, and aims to provide a human resource matching system that allows companies to hire the human resources they need when they need them, and allows job seekers to work in the type of job they want at a time and place that is convenient for them.

[0010] The invention described in Patent Document 3 discloses a configuration that allows companies looking to hire to objectively grasp the experience and skills of employees by distributing the work history of individual job seekers on a blockchain network. However, it can be seen that there is room for improvement in terms of making the system more suitable for supporting recruitment and job searches in the service industry. [Prior art documents] [Patent documents]

[0011] [Patent Document 1] Japanese Patent Application Laid-Open No. 2018-185692 [Patent Document 2] Japanese Patent Application Laid-Open No. 2004-094943 [Patent Document 3] Patent No. 6713588 Summary of the Invention [Problem to be solved by the invention]

[0012] In view of the above circumstances, an object of the present invention is to provide a novel technology relating to reservation support.

[0013] Another problem to be solved by the present invention is to provide a new technology for job-seeking support by service providers and recruitment support by service receiving places (such as rental salons). [Means for solving the problem]

[0014] In order to solve the above problems, the present invention provides a reservation support system comprising a first reservation application means, a second reservation application means, a reservation acceptance means, and a reservation management means, wherein the first reservation application means makes a first reservation application based on the intention input of a service recipient, the first reservation application corresponding to a service recipient profile and a service recipient schedule and specifying at least one of a service receiving location, a service provider, and a service content; the second reservation application means makes a second reservation application based on the intention input of the service provider, the second reservation application corresponding to a service provider profile and a service provider schedule and specifying at least one of the service receiving location, the service recipient, and the service content; the reservation acceptance means accepts the first reservation application and / or the second reservation application; and the reservation management means determines a reservation event including at least one of the service receiving location, the service recipient, the service provider, and the service content specified in the accepted first reservation application and / or second reservation application.

[0015] In a preferred embodiment of the present invention, the system further comprises a reservation recommendation means, which determines at least one of the service receiving location, the service recipient, the service provider and the service content not specified in the first reservation request and / or the second reservation request based on the accepted first reservation request, its service recipient profile and its schedule, and / or the accepted second reservation request, its service provider profile and its schedule, and the service receiving location profile of the service receiving location, and recommends the determined service receiving location and the service provider to the service receiving location and the service provider; and when the service receiving location and the service provider input their consent to the recommended service receiving location, the service receiving location, the service provider and the service content, the reservation management means determines the reservation event to include the recommended service receiving location, the service recipient, the service provider and the service content.

[0016] In a preferred embodiment of the present invention, the service recipient profile includes a service history including past subscription events representing the service recipient.

[0017] In a preferred embodiment of the present invention, the reservation recommendation means recommends the service receiving location and / or the service provider included in the past reserved event indicated by the service receiving history.

[0018] In a preferred embodiment of the present invention, the service provider profile includes a service provision history indicating past booking events representing the service provider.

[0019] In a preferred embodiment of the present invention, the reservation recommendation means recommends the service receiving location and / or the service content included in the past reserved event indicated by the service provision history.

[0020] In a preferred embodiment of the present invention, the service provider profile includes a service provider history indicating the service provider's past employers and other service providers with whom the service provider has worked.

[0021] In a preferred embodiment of the present invention, the reservation recommendation means recommends other service providers that share the same place of employment as the service provider previously designated by the service recipient who has inputted his / her intention.

[0022] In a preferred embodiment of the present invention, the service receiving location profile includes at least the address, the number of people that can be accommodated, and the details of the facilities of the service receiving location.

[0023] In a preferred embodiment of the present invention, the service receiving location profile further indicates a portion of the service receiving user profile that is common to one or more predetermined service receiving users associated with the service receiving location.

[0024] In a preferred embodiment of the present invention, the service receiving location profile further indicates a portion of the service provider profile that is common to one or more predetermined service providers associated with the service receiving location.

[0025] In a preferred embodiment of the present invention, the service provider is a service industry worker selected from the group including hair stylists, manicurists, therapists, estheticians, chiropractors and instructors.

[0026] In a preferred embodiment of the present invention, the system further comprises a payment support means, which notifies the service recipient and / or the service provider of the payment amount and performs payment support processing.

[0027] In order to solve the above problems, the present invention provides a reservation support method which causes a computer processor to execute a first reservation application step, a second reservation application step, a reservation acceptance step, a reservation management step, and a reservation recommendation step, wherein the first reservation application step makes a first reservation application based on the intention input of a service recipient, the first reservation application specifying at least one of a service receiving location, a service provider, and a service content that corresponds to a service recipient profile and a service recipient schedule, and the second reservation application step makes a second reservation application based on the intention input of the service provider, the second reservation application specifying at least one of the service receiving location, the service recipient, and the service content that corresponds to a service provider profile and a service provider schedule, and the reservation acceptance step accepts the first reservation application and / or the second reservation application, and the reservation management step determines a reservation event which includes at least one of the service receiving location, the service recipient, the service provider, and the service content specified in the accepted first reservation application and / or second reservation application.

[0028] In order to solve the above problems, the present invention provides a reservation assistance program that causes a computer to function as a first reservation application means, a second reservation application means, a reservation acceptance means, and a reservation management means, wherein the first reservation application means makes a first reservation application based on the intention input of a service recipient, the first reservation application specifying at least one of a service receiving location, a service provider, and a service content that corresponds to a service recipient profile and a service recipient schedule, and the second reservation application means makes a second reservation application based on the intention input of the service provider, the second reservation application specifying at least one of the service receiving location, the service recipient, and the service content that corresponds to a service provider profile and a service provider schedule, and the reservation acceptance means accepts the first reservation application and / or the second reservation application, and the reservation management means determines a reservation event that includes at least one of the service receiving location, the service recipient, the service provider, and the service content specified in the accepted first reservation application and / or second reservation application.

[0029] In a preferred embodiment of the present invention, the system further comprises a registration acceptance means, a data collection means, and a data provision means, wherein the registration acceptance means accepts registration of a job offer or job seeker profile related to a job offer or job search and stores the profile in association with the service provider profile or the service receiving location profile, the data collection means collects sales data related to services and / or products provided by the service provider based on the reservation event and stores the data in association with the service provider profile in a database, and the data provision means provides matching support information based on the sales data of the service provider identified by the service provider profile. With this configuration, highly reliable matching support information based on actual sales data from the service provider can be provided, and recruitment support or job search support can be implemented in an optimal manner.

[0030] In a preferred embodiment of the present invention, the data collection means collects sales data relating to the services and / or products provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile. With this configuration, recruitment support or job search support can be preferably implemented based on highly reliable data collected from the sales data management system.

[0031] In a preferred form of the present invention, the sales data includes first sales data collected by the data collection means and second sales data input via a provider terminal used by the service provider, and the data providing means provides matching support information including the first sales data and the second sales data in a manner that allows them to be distinguished from each other. With this configuration, highly reliable sales data from the data collection means and sales data entered voluntarily by the service provider can be provided in a distinguishable manner, thereby making it possible to effectively support recruitment decisions at the recruiting side (service receiving location).

[0032] In a preferred embodiment of the present invention, the sales data is stored in the database by service content, and the data providing means provides the matching support information based on the sales data by service content in a manner that allows each to be distinguished. This configuration allows matching support information based on sales data for each service content to be provided, making it possible to visualize the areas of expertise of service providers.

[0033] In a preferred embodiment of the present invention, the service content has one or more detailed service classifications, and the data providing means provides the matching support information based on the sales data in a distinguishable manner for each of the service classifications. With this configuration, one service content can have multiple service categories, allowing detailed data on the performance of the service provider to be accumulated, thereby enabling more suitable job-seeking support to be realized. [Effects of the Invention]

[0034] In view of the above circumstances, an object of the present invention is to provide a novel technology relating to reservation support. [Brief explanation of the drawings]

[0035] [Figure 1] 1 shows a functional block diagram according to an embodiment of the present invention; [Figure 2] 1 shows a hardware configuration diagram according to an embodiment of the present invention; [Figure 3] 1 shows a functional block diagram according to an embodiment of the present invention; [Figure 4] 1 illustrates an example data structure according to an embodiment of the present invention. [Figure 5] 1 shows an example of a screen display according to an embodiment of the present invention. [Figure 6] 1 shows an example of a screen display according to an embodiment of the present invention. [Figure 7] 1 shows a process flow chart according to one embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0036] This specification describes in detail one embodiment of the present invention with reference to the drawings. The embodiment is not limited to the following configuration and may be modified as appropriate. Note that some reference numerals are not shown in the drawings.

[0037] <Embodiment 1> As shown in FIG. 1, the reservation support system (corresponding to the reservation support method) includes a first reservation application means 001 (corresponding to the first reservation application step), a second reservation application means 002 (corresponding to the second reservation application step), a reservation acceptance means 003 (corresponding to the reservation acceptance step), a reservation management means 004 (corresponding to the reservation management step), and a reservation recommendation means 005 (corresponding to the reservation recommendation step). The above means may be linked via a network as appropriate, and the effects of the present invention may be realized as appropriate by storing / referencing the information used in a database server. The reservation support system realizes its effects as part of a service support system.

[0038] The first reservation application means 001 makes a first reservation application 1100 based on the intention input of the service recipient 0B, which corresponds to the service recipient profile 1001 and the service recipient schedule 1002 and specifies at least one of the service receiving location 0A, the service provider 0C, and the service content 0D. Here, the service recipient schedule 1002 may be one in which the service recipient 0B specifies the date, time, and time slot, or it may be one obtained from an external service that displays calendar information. Here, the service provider schedule 1004 may be one in which the service provider 0C specifies the date, time, and time slot, or it may be one obtained from an external service that displays calendar information. Note that the first reservation application means 001 may make the above application or the like to the reservation acceptance means 003 via a network, or may make the above application or the like via an API, and there are no limitations on the manner of processing related to the application (request).

[0039] The second reservation application means 002 makes a second reservation application 1200 based on the intention input of the service provider 0C, which corresponds to the service provider profile 1003 and the service provider schedule 1004 and specifies at least one of the service receiving location 0A, the service recipient 0B, and the service content 0D. Note that the second reservation application means 002 may make the above application etc. to the reservation acceptance means 003 via a network, or may make the above application etc. via an API, and there is no restriction on the mode of processing related to the application (request).

[0040] The reservation acceptance means 003 accepts a first reservation application 1100 and / or a second reservation application 1200. The reservation acceptance means 003 may accept the above applications, etc. from the first reservation application means and / or the second reservation application means via a network, or may accept the above applications, etc. via an API, and there are no limitations on the mode of processing related to acceptance.

[0041] The reservation management means 004 determines a reservation event 1000 that includes at least one of the service receiving location 0A, service recipient 0B, service provider 0C, and service content 0D specified in the accepted first reservation application 1100 and / or second reservation application 1200. At this time, the reservation management means 004 may store the reservation event 1000 as a reservation event table in the database server, notify the service receiving location 0A, service recipient 0B, and service provider 0C of a notification based on the reservation event 1000, and update schedules (such as a service recipient schedule 1002, a service provider schedule 1004, and a salon schedule) related to the service receiving location 0A, service recipient 0B, and service provider 0C that are managed on the database server, for example, based on the schedule of the reservation event.

[0042] The reservation recommendation means 005 determines at least one of the service receiving location 0A, service recipient 0B, service provider 0C, and service content 0D that were not specified in the first reservation application 1100 and / or second reservation application 1200 based on the accepted first reservation application 1100, its service recipient profile 1001, and service recipient schedule 1002, and / or the accepted second reservation application 1200, its service provider profile 1003, and service provider schedule 1004, and the service receiving location profile 1005 of the service receiving location 0A, and recommends it to the service recipient 0B and the service provider 0C. Here, "recommending" refers to notifying the recommended service recipient 0B, service provider 0C, etc., of the recommended content and providing an opportunity for them to input their consent to the content. The opportunity to input their consent here corresponds, for example, to displaying an interface for inputting their consent on the screen of a terminal owned by the service recipient 0B or service provider 0C.

[0043] When the service recipient 0B and the service provider 0C input their consent to at least one of the recommended service receiving location 0A, service recipient 0B, service provider 0C, and service content 0D, the reservation management means 004 determines the reservation event 1000 to include at least one of the recommended service receiving location 0A, service recipient 0B, service provider 0C, and service content 0D. In other words, the reservation management means 004 adopts the information recommended and agreed to by the reservation recommendation means 005 as one of the various pieces of information constituting the unspecified / undecided reservation event 1000. Here, "various pieces of unspecified information" refers to the various pieces of information that were not specified in the first reservation application 1100 or the second reservation application 1200. Also, here, "various pieces of undecided information" includes the various pieces of information recommended by the reservation recommendation means 005 but for which consent was not obtained.

[0044] The service recipient profile 1001 includes a service receipt history 1001X including a past reserved event 1000 indicating the service recipient 0B. Here, the service receipt history 1001X may include a cancellation history relating to the past reserved event 1000.

[0045] The reservation recommendation means 005 recommends a service enjoyment location 0A and / or a service provider 0C included in a past reserved event 1000 indicated by the service enjoyment history 1001X. Here, for example, if the frequency of reserved events 1000 including a specific service enjoyment location 0A is high in the service enjoyment history 1001X, the reservation recommendation means 005 recommends the specific service enjoyment location 0A. Also, here, for example, if the frequency of reserved events 1000 including a specific service provider 0C is high in the service enjoyment history 1001X, the reservation recommendation means 005 recommends the specific service enjoyment location 0A. Note that, for example, if the frequency of reserved events 1000 including a specific service enjoyment location 0A and the frequency of reserved events 1000 including a specific service provider 0C are both high in the service enjoyment history 1001X, the reservation recommendation means 005 may make a recommendation based only on the service enjoyment location 0A or the service provider 0C that is more frequent. Here, "high frequency" corresponds to exceeding a predetermined threshold value that has been set in advance.

[0046] The service provider profile 1003 includes a service provision history 1003X indicating past reservation events 1000 indicating the service provider 0C. Here, the service provision history 1003X may include a cancellation history related to the past reservation events 1000.

[0047] The reservation recommendation means 005 recommends a service enjoyment location 0A and / or a service content 0D included in a past reservation event 1000 indicated by the service provision history 1003X. For example, if the frequency of reservation events 1000 including a service enjoyment location 0A located in a specific area, such as Yokohama, is high in the service provision history 1003X, the reservation recommendation means 005 recommends a service enjoyment location 0A located in that specific area. Also, for example, if the frequency of reservation events 1000 including a specific service content 0D, such as a haircut, is high, the reservation recommendation means 005 recommends that specific service content 0D. Here, "high frequency" corresponds to exceeding a predetermined threshold value that has been set in advance.

[0048] The service provider profile 1003 includes a service provider history 1003Y that indicates the service provider 0C's past employers and other service providers 0C who were colleagues. Here, the service provider history 1003Y may further include the service provider 0C's past employers, such as their locations and years of employment, as well as information on other service providers 0C who worked there at the same time. The service provider history 1003Y may also further include the school and hometown of the service provider 0C.

[0049] The reservation recommendation means 005 recommends other service providers 0C that have the same previous workplace as the service provider 0C previously designated by the service recipient 0B who inputted his / her intention. The reservation recommendation means 005 may also recommend service providers 0C that overlap with the service provider 0C previously designated by the service recipient 0B in terms of both previous workplace and employment period. The reservation recommendation means 005 may also recommend service providers 0C that have the same alma mater as the service provider 0C previously designated by the service recipient 0B.

[0050] The service receiving place profile 1005 includes at least the address, the number of people that can be accommodated, and the details of the facilities of the service receiving place 0A. The service receiving place profile 1005 may also include details of the facilities, such as network facilities such as Wi-Fi (registered trademark), the presence and number of sofas, toilets, hair dryers, and electrical outlets, and may indicate whether the place is a private salon.

[0051] The service receiving location profile 1005 further indicates a part of the service receiving user profile 1001 that is common to one or more predetermined service receiving users 0B associated with the service receiving location 0A. Here, the service receiving location profile 1005 may appropriately indicate, for example, gender such as female, age or age group such as those in their 20s, experience as a model such as a haircut model, and the like, as attributes associated with the service receiving user 0B desired by the service receiving location 0A.

[0052] The service receiving location profile 1005 further indicates a part of the service provider profile 1003 that is common to one or more predetermined service providers 0C associated with the service receiving location 0A. Here, the service receiving location profile 1005 may appropriately indicate, for example, gender such as male, age or age group such as 30s, years of experience, and the like as attributes associated with the service provider 0C desired by the service receiving location 0A.

[0053] The service provider 0C is a service industry worker selected from the group including hair stylists, manicurists, therapists, estheticians, chiropractors, and instructors. Here, a hair stylist may be a barber or a beautician. Also, a chiropractor may be a body therapist. There are no restrictions on the type of service. Also, the service content 0D may be set to a known or commonly used content depending on the type of service.

[0054] The effects of the first reservation application means 001 may be the effects of a terminal such as a first reservation application terminal, etc. In this case, the first reservation application terminal takes the form of a computer such as a smartphone. The effects of the second reservation application means 002 may be the effects of a terminal such as a second reservation application terminal, etc. In this case, the second reservation application terminal takes the form of a computer such as a smartphone.

[0055] As illustrated in FIG. 2, the computer includes a main memory device 12A such as a processor, a main memory device 12B such as RAM, an auxiliary memory device 12C which is data storage, an input device 12D such as a touch panel, an output device 12E such as a display, a communication device 12F which is a communication interface, and a bus interface.

[0056] The functions and effects of the reservation reception means 003 may be the functions and effects of a reservation reception server, which may take the form of a server such as a front-end server. The functions and effects of the reservation management means 004 may be the functions and effects of a reservation management server, which may take the form of a server such as a back-end server. The effects of the reservation recommendation means 005 may be the effects of the reservation recommendation server, which may take the form of a server such as a back-end server.

[0057] The server is one form of computer, and as illustrated in FIG. 2, includes a main memory device 345A such as a processor, a main memory device 345B such as RAM, an auxiliary memory device 345C which is data storage, an input device 345D such as a touch panel, an output device 345E such as a display, a communication device 345F which is a communication interface, and a bus interface.

[0058] There are no restrictions on the server configuration of the group of servers including the above-mentioned servers, and they may be linked appropriately to external services or database servers that store various information related to the present invention.

[0059] In one embodiment of the present invention, the server or the like may further include a payment support means for performing payment support processing. The payment support means may determine the payment amount according to the reserved event 1000, notify the service recipient 0B and / or the service provider 0C of the payment amount, and perform payment support processing in cooperation with an external payment platform. Here, part of the payment support processing, such as input of intentions, may be performed by a terminal or the like.

[0060] The payment amount may be determined based on a fee table for each service recipient 0B and service provider 0C. Here, the payment amount may be determined based on the service provider schedule 1004 or the like.

[0061] The payment support process may be based on known or commonly used electronic money or cryptocurrency. The payment support process may be prepaid or postpaid. If the payment support process is a subscription, a predetermined amount may be used as the payment amount. The advertising fee for the payment amount may be borne by the service recipient 0B.

[0062] The configuration of one embodiment may appropriately incorporate some of the configurations of known technologies such as those disclosed in Japanese Patent Application Publication No. 2018-185692, Japanese Patent Application Publication No. 2019-079105, Japanese Patent Application Publication No. 2019-070867, Japanese Patent Application Publication No. 2018-085026, Japanese Patent Application Publication No. 2018-073082, and Japanese Patent Application Publication No. 2017-207994.

[0063] According to the present invention, it is possible to realize reservation support that creates opportunities for providing services while more organically considering the needs of each of the three parties: end users (service recipients), users (service industry workers), and store managers (owners of the service receiving locations).

[0064] <Embodiment 2> The service support system further implements functional components for supporting the service receiving place 0A that carries out recruitment activities, the service provider 0C that is an individual business owner, and the service provider 0C that carries out job-seeking activities. Recruitment and job-seeking support in this embodiment will be described below.

[0065] In this embodiment, the service support system realizes functions suitable for service providers (sole proprietors) such as hairdressers and estheticians. Traditionally, sole proprietors have typically built their careers by working at a service receiving location (service providing location) such as a salon. However, because the achievements and experience in resumes and other documents prepared by job seekers when seeking employment are self-reported, they cannot be presented as accurate and reliable data for both employers and job seekers. As a result, there have been problems with successful matching, such as the discovery of defects in the matching after the job-seeker-job match has been established.

[0066] In the second embodiment, a system for supporting recruitment and job search, which has been developed in consideration of the above-mentioned problems, will be described. The configuration of a service support system that can be linked with a reservation support system and a method using the same will be described.

[0067] As shown in FIG. 3, the service support system 500 according to the second embodiment includes a reservation support system 100, a sales data management system 200, a recruitment and job search support system 300, and a database system 400. Each system constituting the service support system 500 may be implemented by one or more computers. That is, each system only needs to be configured to be capable of data communication, and may be configured by linking with each other via a network, or some or all of the systems may be implemented on a single computer. Each system is implemented by a computer such as a server device. Furthermore, each functional component of each system may be implemented by one or more computers, and there are no limitations on their configuration. Note that in the reservation support system 100, components similar to those in the first embodiment are designated by the same reference numerals, and descriptions thereof will be omitted.

[0068] The reservation assistance system 100 determines a reservation event 1000 using the reservation management means 004, and stores the determined reservation event 1000 in the database system 400. Various information related to the reservation event 1000 is acquired by the first reservation application means 001, the second reservation application means 002, the reservation reception means 003, etc.

[0069] The sales data management system 200 stores sales data 1007 related to services and / or products provided by a service provider 0C. The sales data management system 200 collects and stores sales data 1007 input via a POS (Point of Sale) terminal or the like installed at the service receiving location 0A. The sales data 1007 uses the service provider 0C who provided the service and / or product as a key, and includes information such as service content 0D, which indicates the service and / or product sold, sales for each service content 0D, the service receiving location 0A, where the sales took place, and a timestamp. By using the service provider 0C as a key, the sales data 1007 can be continuously accumulated as data showing the individual's performance, even if the service provider 0C changes jobs to a different service receiving location 0A. Note that the sales data 1007 may not include data related to the service receiving location 0A if the service provider 0C is privately owned.

[0070] The recruitment and job search support system 300 includes a registration receiving means 006 (registration step), a data collection means 007 (data collection step), and a data providing means 008 (data providing step). Each of these means may be configured in a single computer, or may be configured in cooperation with each other via a network.

[0071] The database system 400 is configured as a database server or the like, and stores data collected by each system including the reservation assistance system 100 and the sales data management system 200. In addition, the database system 400 provides the stored data in response to a data request from each system.

[0072] The registration accepting means 006 accepts the registration of recruitment job seeking profiles 1006 related to recruitment or job seeking, and stores them in the database system 400. The recruitment job seeking profiles 1006 related to recruitment are input via a terminal operated by a service provider 0C that operates a service receiving place 0A or a salon, etc., which acts as the recruiter, and the registration accepting means 006 accepts the registration of the recruitment job seeking profiles 1006 received from the terminal. The recruitment job seeking profiles 1006 related to job seeking are input via a terminal operated by a service provider 0C that acts as the job seeker, and the registration accepting means 006 accepts the registration of the recruitment job seeking profiles 1006 received from the terminal. In the following description, the recruitment job seeking profiles 1006 are referred to as recruitment job seeking profiles 1006A related to recruitment and recruitment job seeking profiles 1006B related to job seeking, and will be referred to as recruitment job seeking profiles 1006 unless otherwise distinguished.

[0073] The data collection means 007 collects sales data 1007 related to services and / or products provided by a service provider 0C, and stores the data in the database system 400 in association with the service provider profile 1003 of the service provider 0C. The data collection means 007 collects the sales data 1007 based on the reservation event 1000. The data collection means 007 can also collect the sales data 1007 via the sales data management system 200. The sales data 1007 is classified into first sales data 1007A collected by the data collection means 007 and second sales data 1007B input via a terminal operated by the service provider 0C who is the job seeker, and these data are stored in the database system 400 in a distinguishable manner.

[0074] The data providing means 008 provides matching support information 1008 based on sales data 1007 by the service provider 0C identified by the service provider profile 1003. The matching support information 1008 includes at least the sales in the sales data 1007, and is provided to a terminal used at the job seeker's service receiving location 0A or the service provider 0C as information indicating the track record of the job seeker's service provider 0C in providing services or products for sale.

[0075] As shown in FIG. 4, the sales data 1007 includes a sales data ID, service details, sales, a timestamp, and the like, with a service provider ID that identifies the service provider profile 1003 of the service provider 0C as a key. The service details indicate the details of the service provided or the items of merchandise provided. The service details can be set appropriately depending on the type of service, and include, for example, hair styling, nail styling, therapy, esthetics, chiropractic, and the like. The service details may also include more detailed service categories. For example, if the service details are hair styling, the service categories may include haircut, hair color, perm, treatment, head spa, and the like. The service details may also include one or more service categories, as multiple services may be combined and provided as a set plan. Similarly, if the service details are merchandise, the service details may also include one or more service categories as detailed items of the merchandise provided.

[0076] Sales data 1007 is collected based on one reserved event 1000 or one or more reserved events 1000 over a predetermined period (daily, weekly, etc.). In this embodiment, the reserved event 1000 includes a service receiving location 0A, a service recipient 0B, a service provider 0C, and a service content 0D, and the service content further includes a detailed service classification and a fee for each service content or service classification. When the data collection means 007 receives an input regarding the completion of the reserved event 1000 via the terminal of the service provider 0C, it collects the sales data 1007 based on the fee for the reserved event 1000.

[0077] Furthermore, the sales data 1007 is collected in the sales data management system 200 based on records relating to one transaction or one or more transactions over a predetermined period. When the service provider 0C makes a transaction for a service or product for sale, the sales data management system 200 receives data input including the service content or service classification via a POS terminal or the like, and stores the sales data 1007 in a memory unit. The data collection means 007 collects the sales data 1007 from the sales data management system 200 periodically or by sending a data collection request.

[0078] The matching support information 1008 is generated and provided by the data providing means 008 based on the sales data 1007. The matching support information 1008 includes a matching support information ID, one or more sales data IDs, and a performance value, etc., using the service provider ID as a key. The performance value is calculated based on the sales data 1007. The performance value indicates the cumulative sales, average sales, etc., of the service provider 0C. Note that the performance value may be the cumulative sales or average sales over a predetermined period, and the "predetermined period" is configured to be arbitrarily set. Furthermore, the performance value is configured to be able to be calculated by service content and service classification in the sales data 1007. The matching support information 1008 is associated with the service provider profile 1003 of the service provider 0C identified by the service provider ID.

[0079] The matching support information 1008 is generated so as to be distinguishable by service content based on the service content included in the sales data 1007. The matching support information 1008 is also generated so as to be distinguishable by service classification based on the service classification included in the sales data 1007.

[0080] The recruitment job-seeking profile 1006A for a job offer includes the recruitment requirements for the job offer, such as the work location, recruitment type, job type, job duties, job details, required qualifications, compensation, working hours, and preferred background. The recruitment requirements may also include other requirements for the job offer. The recruitment job-seeking profile 1006A is associated with the service provider profile 1003 of the service provider 0C that is hiring or the service reception location profile 1005 of the service reception location 0A, and parts of the recruitment job-seeking profile 1006A may be automatically entered by referencing these profiles.

[0081] The recruitment job-seeking profile 1006B includes basic information such as the name, address, and contact information of the service provider seeking a job; career information such as educational background, work history, and qualifications; and desired job-seeking conditions such as desired remuneration, desired number of working days, and desired job type. The recruitment job-seeking profile 1006B is associated with the service provider profile 1003 of the service provider 0C seeking a job, and a portion of the recruitment job-seeking profile 1006B may be automatically entered by referencing this. The recruitment job-seeking profile 1006B is also associated with matching support information 1008, and at least its performance values ​​can be reflected in the career information. The registration reception means 006 can receive input of second sales data via a terminal and reflect the data in the recruitment job-seeking profile 1006B. Here, the recruitment and job search profile 1006B input based on the first sales data is restricted in its changeability based on the decision of the service provider 0C, while the recruitment and job search profile 1006B input based on the second sales data is configured to be freely input / changeable based on the decision of the service provider 0C.

[0082] 5 and 6, the flow of each process will be explained using examples of screen displays displayed on the terminal in this embodiment. Note that each screen display is displayed by a display processing means provided in the service support system that executes display processing based on various data, and the terminal device acquires the display processing results. Part or all of the display processing means may be provided in the terminal device.

[0083] FIG. 5A shows a registration screen W1 of a recruitment job search profile 1006A relating to a job offer, and FIG. 5B shows a registration screen W2 of a recruitment job search profile 1006B relating to a job offer.

[0084] The registration screen W1 includes a recruitment requirement input section W11 and a registration button W12. The recruitment requirement input section W11 accepts text data input and selection input for various recruitment requirements related to the job offer. When the registration button W12 is pressed, the recruitment requirements entered in the recruitment requirement input section W11 are sent to the service support system 500. The registration reception means 006 stores the information entered via the registration screen W1 as a recruitment and job-seeking profile 1006A in the database system 400, in association with the profile of the service provider 0C or service receiving location 0A that is the source of the information.

[0085] The registration screen W2 includes a basic information input section W21, a career information input section W22, a desired conditions input section W23, and a registration button W24. Each input section (W21-W23) accepts text data input or selection input for various information related to job hunting. When the registration button W24 is pressed, the various information entered through each input section (W21-W23) is sent to the service support system 500. The registration reception means 006 stores the information entered through the registration screen W2 as a job recruitment and job search profile 1006B in the database system 400, in association with the service provider profile 1003 of the service provider 0C that sent the information. Here, the career information input section W22 automatically inputs at least some information related to achievements based on the matching support information 1008. The information related to achievements includes, for example, work history, sales data, work experience, and areas of expertise. The career information input unit W22 is also configured to be able to accept input of information relating to performance, including sales data, at the discretion of the service provider 0C. The sales data input via the career information input unit W22 is stored in the database system 400 as second sales data 1007B, separate from the first sales data 1007A. The second sales data 1007B is not limited to any data indicating performance, and may be, for example, average income or average profit. The service provider 0C, who is a job seeker, inputs the second sales data 1007B by referring to pay slips, ledgers, financial statements, etc.

[0086] The basic information input section W21 may be partially automatically input based on the service provider profile 1003.

[0087] <Matching process> The system is configured so that the recruiter can view the recruited job search profile 1006B of the job seeker, and the job seeker can view the recruited job search profile 1006A of the job seeker, via their respective terminals. Recruiters or job seekers can search the recruited job search profile 1006 based on their respective predetermined conditions and select a recruiter or job seeker that meets their desired conditions, thereby achieving matching. Note that both the recruiter and the job seeker register their recruited job search profile 1006, and automatic matching can occur when at least a portion of the recruiter's recruitment requirements and the job seeker's career information and / or desired conditions match. Note that the conditions for automatic matching can be set arbitrarily via the recruiter's and job seeker's terminals.

[0088] If at least some of the specified data items in the recruitment and job-seeking profiles of the recruiting party and the job seeker match, information for accessing the recruitment and job-seeking profile may be sent to each party's terminal. This allows the recruiting party to know that the desired talent is seeking work, and the job seeker to know that there are salons or other businesses hiring with the desired conditions, allowing for an optimal matching process when both parties' preferences match.

[0089] FIG. 6 shows a profile screen W4 that displays various profiles of a job-seeking service provider 0C, which is displayed on the employer's terminal. The profile screen W4 includes a basic information display section W41, a career information display section W42, a desired conditions display section W43, and a hire button W44. The data providing means 008 provides the employer's terminal with matching support information 1008 associated with the service provider profile 1003 and the job-seeking profile 1006. The basic information display section W41, career information display section W42, and desired conditions display section W43 are displayed based on data provided by the data providing means 008. The hire button W44 is pressed when the employer checks the job seeker's information displayed in the various display sections (W41-W43) and wishes to hire the job seeker. The service support system 500 can then notify the employer's terminal of an offer of employment.

[0090] The career information display section W42 has a sales display section W42A and a specialties display section W42B displayed based on the sales data 1007, and a detailed information button W42C. In the example of FIG. 6, the sales display section W42A distinguishably displays sales based on the first sales data 1007A as "actual sales" and sales based on the second sales data 1007B as "user input." When pressed, the detailed information button W42C is configured to display a details screen W5 (not shown) displaying detailed sales data 1007 of the job seeker. The details screen W5 is configured to display sales data 1007 by service content and service category in the sales data 1007 as a list or graph. This allows the details screen W5 to visualize the job seeker's specialties or service categories and provide them to employers. The specialties display section W42B can display the service content or service category with the highest sales based on the sales data 1007, or the service content or service category with sales above a predetermined value. Furthermore, the specialty display section W42B can display the specialty registered by the job seeker at his / her discretion, but it is preferable that the specialty be displayed in a manner that can be distinguished from the specialty displayed based on the sales data 1007.

[0091] Furthermore, the sales display section W42A can display sales by service content or service category based on sales data 1007A for a predetermined service content or service category, and can display, for example, sales of services and sales of merchandise.

[0092] The data providing means 008 can provide sales data 1007 for a predetermined period by the service provider 0C as matching support information 1008 and display the history information display section W42. The data providing means 008 can also calculate average sales based on the sales data 1007 for a predetermined period by the service provider 0C, provide it as matching support information 1008, and display the history information display section W42.

[0093] The data providing means 008 can provide matching support information 1008 based on a service receiving location profile 1005 for the service receiving location 0A, and on sales data 1007 corresponding to a predetermined service content and / or service classification according to the service receiving location.

[0094] FIG. 7 shows a flowchart of the process from data collection to data provision. The data collection means 007 collects first sales data 1007A for each service provider 0C through the reservation event 1000 and / or the sales data management system 200 (step S11). The registration receiving means 006 receives the registration of the job offer / job seeking profile 1006B related to the job search via the job seeker's terminal, associates it with the service provider profile 1003, and stores it in the database system 400 (step S12). The registration receiving means 006 receives the registration of the recruitment and job-seeking profile 1006A relating to the recruitment via the recruiter's terminal, and stores it in the database system 400 in association with the service provider profile 1003 or the service receiving location profile 1005 (step S13). The data providing means 008 acquires a request for the job seeker's job recruitment job search profile 1006B via the employer's terminal (step S14), and provides the terminal with information including the job recruitment job search profile 1006B and matching support information 1008 based on the first sales data 1007A (step S15). There is no restriction on the order of the processes in steps S11 to S13.

[0095] According to the present invention, by making it possible to tally and display the sales of services and products, which have been difficult to visualize as the track record of service providers 0C in the past, recruiters can consider the details of the track record of the personnel they need when hiring, and job seekers can accurately present their own track record, thereby providing optimal support for recruitment and job search.In addition, according to the present invention, it becomes possible to objectively grasp data on the careers of sole proprietors in particular, providing optimal support for recruitment and job search. [Explanation of symbols]

[0096] 0A: Service receiving location 0B: Service recipient 0C: Service provider 0D:Service details 001: First reservation application method 002: Second reservation application method 003: Reservation acceptance method 004: Reservation management method 005: Recommended reservation method 006: Registration acceptance method 007: Data collection method 008:Data provision means 100: Reservation support system 200: Sales data management system 300: Job search support system 400: Database System 500: Service Support System 1000: Reservation event 1001: Service recipient profile 1001X: Service usage history 1002: Service recipient schedule 1003: Service Provider Profile 1003X: Service provision history 1003Y: Service provider history 1004: Service provider schedule 1005: Service receiving location profile 1006: Job Seeker Profile 1007: Sales data 1007A: First sales data 1007B: Second sales data 1008: Matching support information 11:00: First reservation application 12:00: Second reservation application

Claims

1. A support system comprising a registration accepting means, a data collecting means, and a data providing means, the registration receiving means receives registration of a job offer / job seeking profile related to a job search via the job seeker's terminal, and stores the job seeker's profile in association with the job seeker's service provider profile; the data collection means collects sales data on services and / or products provided by the service provider based on a reservation event related to the content of a service provided by the service provider to the service recipient, or collects sales data on services and / or products provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile; the data providing means acquires a request for the provision of a job offer / job seeking profile of the job seeker via the employer's terminal, and provides the job offer / job seeking profile of the job seeker and the sales data of the service provider identified by the service provider profile of the job seeker to the employer's terminal; the sales data includes first sales data collected by the data collection means and second sales data input via a provider terminal used by a service provider; A screen displayed based on the job seeker's job offer job search profile, the first sales data, and the second sales data can be viewed on the recruiter's terminal; The screen displays the first sales data and the second sales data in a distinguishable manner, and accepts selections regarding employment of the job seeker.

2. A support system comprising a registration accepting means, a data collecting means, and a data providing means, the registration receiving means receives registration of a job offer / job seeking profile related to a job search via the job seeker's terminal, and stores the job seeker's profile in association with the job seeker's service provider profile; the data collection means collects sales data on services and / or products provided by the service provider based on a reservation event related to the content of a service provided by the service provider to the service recipient, or collects sales data on services and / or products provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile; the data providing means acquires a request for the provision of a job offer / job seeking profile of the job seeker via the employer's terminal, and provides the job offer / job seeking profile of the job seeker and the sales data of the service provider identified by the service provider profile of the job seeker to the employer's terminal; The sales data is stored in the database by service content, A screen displayed based on the job seeker's job offer and job search profile and the sales data by service content is made viewable on the recruiter's terminal; The screen displays the sales data for each of the service contents in a distinguishable manner, and accepts selections regarding employment of the job seeker.

3. The service content includes one or more detailed service categories; 3. The support system according to claim 2, wherein said data providing means provides said sales data in a manner that allows each of said service classifications to be distinguished from one another.

4. The system has a first reservation application means, a second reservation application means, a reservation acceptance means, and a reservation management means, the first reservation application means, based on an input of the intention of the service recipient, makes a first reservation application that corresponds to a service recipient profile and a service recipient schedule and specifies at least one of a service receiving location, a service provider, and a service content; the second reservation application means, based on the input of the intention of the service provider, makes a second reservation application that corresponds to a service provider profile and a service provider schedule and specifies at least one of the service receiving location, the service recipient, and the service content; the reservation accepting means accepts the first reservation application and / or the second reservation application, The assistance system according to any one of claims 1 to 3, wherein the reservation management means determines a reservation event including at least one of the service receiving location, the service recipient, the service provider, and the service content specified in the accepted first reservation application and / or the accepted second reservation application.

5. A support method, comprising: causing a processor of a computer to execute a registration acceptance step, a data collection step, and a data provision step; The registration acceptance step accepts registration of a job offer and job search profile related to a job search via the job seeker's terminal, and stores the job seeker's job offer and job search profile in association with the job seeker's service provider profile; the data collection step includes collecting sales data on services and / or products provided by the service provider based on a reservation event related to the content of the service provided by the service provider to the service recipient, or collecting sales data on the services and / or products provided by the service provider via a sales data management system, and storing the data in a database in association with the service provider profile; the data providing step includes acquiring a request for providing a job seeker's job offer profile via a terminal of the employer, and providing the job seeker's job offer profile and the sales data of the service provider identified by the service provider profile of the job seeker to the terminal of the employer; the sales data includes first sales data collected in the data collecting step and second sales data input via a provider terminal used by a service provider; A screen displayed based on the job seeker's job offer job search profile, the first sales data, and the second sales data can be viewed on the recruiter's terminal; The screen displays the first sales data and the second sales data in a distinguishable manner and accepts a selection regarding employment of the job seeker.

6. An assistance program that causes a computer to function as a registration accepting means, a data collecting means, and a data providing means, the registration receiving means receives registration of a job offer / job seeking profile related to a job search via the job seeker's terminal, and stores the job seeker's profile in association with the job seeker's service provider profile; the data collection means collects sales data on services and / or products provided by the service provider based on a reservation event related to the content of a service provided by the service provider to the service recipient, or collects sales data on services and / or products provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile; the data providing means acquires a request for the provision of a job offer / job seeking profile of the job seeker via the employer's terminal, and provides the job offer / job seeking profile of the job seeker and the sales data of the service provider identified by the service provider profile of the job seeker to the employer's terminal; the sales data includes first sales data collected by the data collection means and second sales data input via a provider terminal used by a service provider; A screen displayed based on the job seeker's job offer job search profile, the first sales data, and the second sales data can be viewed on the recruiter's terminal; The screen displays the first sales data and the second sales data in a distinguishable manner, and accepts selections regarding employment of the job seeker.

7. A support method, comprising: causing a processor of a computer to execute a registration acceptance step, a data collection step, and a data provision step; The registration acceptance step accepts registration of a job offer and job search profile related to a job search via the job seeker's terminal, and stores the job seeker's job offer and job search profile in association with the job seeker's service provider profile; the data collection step includes collecting sales data on services and / or products provided by the service provider based on a reservation event related to the content of the service provided by the service provider to the service recipient, or collecting sales data on the services and / or products provided by the service provider via a sales data management system, and storing the data in a database in association with the service provider profile; the data providing step includes acquiring a request for providing a job seeker's job offer profile via a terminal of the employer, and providing the job seeker's job offer profile and the sales data of the service provider identified by the service provider profile of the job seeker to the terminal of the employer; The sales data is stored in the database by service content, A screen displayed based on the job seeker's job offer and job search profile and the sales data by service content is made viewable on the recruiter's terminal; The screen displays the sales data for each of the service contents in a distinguishable manner and accepts selections regarding employment of the job seeker.

8. An assistance program that causes a computer to function as a registration accepting means, a data collecting means, and a data providing means, the registration receiving means receives registration of a job offer / job seeking profile related to a job search via the job seeker's terminal, and stores the job seeker's profile in association with the job seeker's service provider profile; the data collection means collects sales data on services and / or products provided by the service provider based on a reservation event related to the content of a service provided by the service provider to the service recipient, or collects sales data on services and / or products provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile; the data providing means acquires a request for the provision of a job offer / job seeking profile of the job seeker via the employer's terminal, and provides the job offer / job seeking profile of the job seeker and the sales data of the service provider identified by the service provider profile of the job seeker to the employer's terminal; The sales data is stored in the database by service content, A screen displayed based on the job seeker's job offer and job search profile and the sales data by service content is made viewable on the recruiter's terminal; The screen displays the sales data for each of the service contents in a distinguishable manner, and accepts selections regarding employment of the job seeker.

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