Business support device, business support method, and program

Abstract

To evaluate busyness of a worker and support the business without a camera and a sensing device.SOLUTION: A calculation unit (11) calculates an amount of input operation of each of a plurality of input devices for a terminal of a worker. An evaluation unit (12) comprehensively evaluates busyness of the worker on the basis of an amount of input operation for each of the plurality of input devices. A presentation unit (13) presents a degree of busyness, which is an index of evaluation results of busyness of the worker.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a task support device, a task support method, and a program, and more particularly to a task support device, a task support method, and a program that support communication between workers in remote tasks using a communication network. [Background technology]

[0002] Recently, remote work (also known as telework or working from home) has become more common, which has resulted in fewer opportunities for face-to-face communication between teleworkers, resulting in a decline in work efficiency.

[0003] The related technology described in Patent Document 1 uses a camera to capture images of teleworkers at work and analyzes the captured images to detect whether the teleworker is seated or not. The related technology described in Patent Document 1 then displays the status of the teleworker at work in real time on the screen of the manager's terminal. The related technology described in Patent Document 1 allows the manager to properly understand the working hours of the teleworker.

[0004] The related technology described in Patent Document 2 acquires sensor data including biometric information of a first user (teleworker) using a temperature / humidity sensor, a sweat sensor, or the like installed near the terminal of the first user. It also acquires keystroke information indicating the frequency of keystrokes from a communication terminal (e.g., a personal computer) used by the first user. Based on the acquired sensor data and keystroke information, the related technology described in Patent Document 2 then notifies a second user (another teleworker) of the first user's status in real time. The related technology described in Patent Document 2 enables the second user to contact the first user during times when the first user is not busy. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2017-182293 [Patent Document 2] Japanese Patent Application Laid-Open No. 2009-20672 Summary of the Invention [Problem to be solved by the invention]

[0006] In an environment where there are no cameras or sensors (for example, at home), the related technology described in Patent Document 1 cannot capture images of teleworkers, so managers cannot grasp their status. Furthermore, using cameras or sensors to investigate teleworkers' status raises privacy concerns. The related technology described in Patent Document 2 makes it difficult to accurately determine the busyness of workers, because workers do not always input data using a keyboard but also use other input devices.

[0007] The present invention has been made in view of the above-mentioned problems, and its purpose is to evaluate the busyness of a worker and support the worker's work without using a camera or a sensing device. [Means for solving the problem]

[0008] A business support device according to one aspect of the present invention includes a calculation means for calculating the amount of input operations from a plurality of input devices on a worker's terminal, an evaluation means for comprehensively evaluating the busyness of the worker based on the amount of input operations for each of the plurality of input devices, and a presentation means for presenting a busyness level, which is an index of the evaluation result of the worker's busyness.

[0009] In one aspect of the present invention, a business support method calculates the amount of input operations from multiple input devices on a worker's terminal, comprehensively evaluates the worker's busyness based on the amount of input operations for each of the multiple input devices, and presents a busyness level, which is an index of the evaluation result of the worker's busyness.

[0010] A program according to one aspect of the present invention causes a computer to calculate the amount of input operation from each of multiple input devices on a worker's terminal, comprehensively evaluate the worker's busyness based on the amount of input operation from each of the multiple input devices, and present a busyness level that is an index of the evaluation result of the worker's busyness. [Effects of the Invention]

[0011] According to one aspect of the present invention, it is possible to evaluate the busyness of a worker and support the worker's work without using a camera or a sensing device. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a diagram illustrating an example of a business support system including a business support device according to a first or second embodiment. [Figure 2] 1 is a block diagram showing a configuration of a business support device according to a first or second embodiment. [Figure 3] 10A and 10B are diagrams illustrating an example of a time series of input operation amounts and their evaluation values. [Figure 4] 3 is a flowchart showing the operation of the business support device according to the first embodiment. [Figure 5] 10 is a graph showing an example of evaluation values ​​depending on whether or not there is a screen transition in the second embodiment. [Figure 6] FIG. 2 is a diagram illustrating an example of a hardware configuration of a task assistance device according to the first or second embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0013] Some embodiments of the present invention are described below with reference to the drawings.

[0014] [Common to all embodiments] (Business Support System 1) 1 is a diagram showing an example of the configuration of a business support system 1. A business support device 10 according to a first embodiment and a business support device 20 according to a second embodiment, which will be described later, are both applied to the business support system 1. Hereinafter, "the business support device 10 according to the first embodiment or the business support device 20 according to the second embodiment" will be referred to as "business support device 10 (20)."

[0015] 1, the task support system 1 includes a task support device 10 (20), a worker's terminal 100, another worker's terminal 100', and a plurality of input devices 200. Note that there may be a plurality of other worker's terminals 100'.

[0016] The task support device 10 (20) is communicably connected to a worker's terminal 100 and other workers' terminals 100' via a network. A plurality of input devices 200 are connected to the worker's terminal 100 wirelessly or via a wired connection.

[0017] The terminals 100 and 100' may be tablet terminals, smartphones, mobile computers, or other smart devices. The terminals 100 and 100' may support touch input, voice input, or pen input.

[0018] 1, the input devices 200 include, for example, a keyboard, a mouse, a touchpad, a remote controller (hereinafter referred to as a remote control), and a microphone. The input devices 200 are used to input data or perform input operations into the worker's terminal 100. However, the input devices 200 are not limited to those exemplified here.

[0019] A business support tool is pre-installed in the terminal 100. The business support tool exchanges data required for the business support device 10 (20) to support the work of the worker between the business support device 10 (20) and the terminal 100. The same business support tool is pre-installed in the terminal 100'.

[0020] Specifically, input operation information is transmitted from the worker's terminal 100 to the task support device 10 (20). The input operation information indicates the type and content of an input operation performed on a plurality of input devices 200 connected to the terminal 100. In one example, the input operation is typing, moving the mouse, touching, clicking, or rotating the mouse wheel.

[0021] As will be described later in the first or second embodiment, the task support device 10 (20) evaluates the busyness of the worker based on the input operation information received from the terminal 100. Then, the task support device 10 (20) displays the busyness level indicating the evaluation result of the worker's busyness on the screen of the terminal 100' of the other worker. The task support device 10 (20) has a storage unit (not shown) that stores data on the average amount of input operations of the worker.

[0022] The business support device 10 (20) may be able to cooperate with other applications installed in the terminals 100, 100'.

[0023] [Embodiment 1] The first embodiment will be described with reference to FIGS.

[0024] (Business support device 10) The configuration of the business support device 10 according to the first embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the configuration of the business support device 10. As shown in Fig. 2, the business support device 10 includes a calculation unit 11, an evaluation unit 12, and a presentation unit 13.

[0025] The calculation unit 11 calculates the amount of input operation from each of the multiple input devices 200 to the worker's terminal 100. The calculation unit 11 is an example of a calculation means. Here, the multiple input devices 200 include at least a keyboard and a mouse.

[0026] In one example, the calculation unit 11 calculates the number of keystrokes in a certain period as the amount of input operation on the keyboard (hereinafter referred to as typing speed).

[0027] The calculation unit 11 counts each mouse click, mouse movement, and wheel rotation as one input operation, and calculates the total value of these over the most recent minute from the current time to one minute ago as the amount of input operation for the mouse (hereinafter referred to as the amount of mouse operation).

[0028] The calculation unit 11 outputs, to the evaluation unit 12, information indicating the amount of input operation for each of the plurality of input devices.

[0029] Furthermore, the calculation unit 11 may calculate the number of screen transitions during the past n minutes from the current time to n minutes ago (second embodiment).

[0030] The evaluation unit 12 comprehensively evaluates the busyness of the worker based on the amount of input operation performed on each of the plurality of input devices. The evaluation unit 12 is an example of evaluation means.

[0031] In one example, the evaluation unit 12 evaluates the typing speed (e.g., the number of keystrokes within a certain period of time) for the past minute from the present time to one minute ago on a five-point scale. For example, if the typing speed of the worker for the past minute is the same as the average typing speed of the worker, the evaluation unit 12 evaluates the typing speed S as S1. If the typing speed of the worker for the past minute is higher than the average typing speed of the worker, the evaluation unit 12 evaluates the typing speed S as S2. On the other hand, if the typing speed of the worker for the past minute is lower than the average typing speed of the worker, the evaluation unit 12 evaluates the typing speed S as S3. (1≦S3 <S1<S2≦5) In one example, the evaluation unit 12 evaluates the amount of mouse operation (e.g., the distance moved by the mouse, the number of clicks, or the amount of rotation of the mouse wheel) over the past minute up to one minute from the present time on a five-point scale. For example, if the amount of mouse operation by the worker over the past minute is the same as the average amount of mouse operation by the worker, the evaluation unit 12 evaluates the amount of mouse operation M as M1. If the amount of mouse operation by the worker over the past minute is greater than the average amount of mouse operation by the worker, the evaluation unit 12 evaluates the amount of mouse operation M as M2. On the other hand, if the amount of mouse operation by the worker over the past minute is less than the average amount of mouse operation by the worker, the evaluation unit 12 evaluates the amount of mouse operation M as M3. (1≦M3 <M1<M2≦5) Similarly, the evaluation unit 12 also evaluates the input operation amount V (V1, V2, . . . ) for other input devices 200 such as a touchpad or a remote controller.

[0032] Next, the evaluation unit 12 calculates the average of the evaluation values ​​S, M, and V of the input operation amount for the past five minutes from the current time to five minutes ago. A specific example of a method for calculating the evaluation values ​​S, M, and V will be described below.

[0033] FIG. 3 shows an example of the transition of the input operation amount for one input device 200 (e.g., a keyboard or a mouse) and its evaluation value. Here, if the input operation amount for the past minute is the same as the input operation amount for the minute before that, the evaluation value is set to "4." If the input operation amount for the past minute is more / less than the input operation amount for the minute before that, the evaluation value is set to "5" / "3." In the example shown in FIG. 3, the input operation amount changes over time as 3, 3, 2, 5, 4, and 3. In this case, the evaluation values ​​for the input operation amount per minute are 4, 3, 5, 3, and 3. Therefore, in this example, the average evaluation value of the input operation amount for the past five minutes is 3.6.

[0034] Thereafter, the evaluation unit 22 calculates an evaluation value B of the busyness of the worker using the following calculation method.

[0035] B (Worker's busyness rating) = S (typing speed) × M (mouse operation amount) × V (input operation amount related to other input devices).

[0036] Furthermore, the evaluation unit 12 may weight the evaluation value B of the operator's busyness according to the length of time during which there was input within the past 5 minutes. For example, if there was input in every one minute of the past 5 minutes, the evaluation unit 12 sets the weight to 5 / 5 (= 1). Also, if there was input in 3 minutes out of the past 5 minutes, the evaluation unit 12 sets the weight to 3 / 5. Thereby, the evaluation unit 12 can evaluate the operator's busyness in consideration of the unevenness of the work within the past 5 minutes.

[0037] As an evaluation result of the operator's busyness, the evaluation unit 12 outputs information indicating the evaluation value B of the operator's busyness described above to the presentation unit 13.

[0038] The presentation unit 13 presents the busyness level, which is an index of the evaluation result of the operator's busyness. The presentation unit 13 is an example of presentation means.

[0039] In one example, the presentation unit 13 receives information indicating the evaluation value B of the operator's busyness from the evaluation unit 12. The presentation unit 13 displays the operator's busyness level in real time based on the evaluation value B of busyness calculated by the evaluation unit 12.

[0040] In one example, when B ≥ 30, the presentation unit 13 displays "(The operator is) 'Busy (unable to respond) during work'" on the screen of another operator's terminal 100'.

[0041] When 15 ≤ B < 30, the presentation unit 13 displays "(The operator is) 'Somewhat busy during work'" on the screen of another operator's terminal 100'.

[0042] When 0 < B < 15, the presentation unit 13 displays "(The operator is) 'Available for conversation during work'" on the screen of another operator's terminal 100'.

[0043] When a worker is outside of working hours or on vacation, the notification unit 13 may display "offline" (for that worker) on the screen of the terminal 100' of another worker.

[0044] The presentation unit 13 may also be capable of displaying information such as "In a meeting" or "In a call." Furthermore, the presentation unit 13 may be capable of changing the display of the busyness level by the worker manually inputting information about the busyness level into the terminal 100 using the input device 200.

[0045] (Operation of business support device 10) The operation of the task assistance device 10 according to the first embodiment will be described with reference to Fig. 4. Fig. 4 is a flowchart showing the flow of processing executed by each unit of the task assistance device 10.

[0046] 4, the calculation unit 11 calculates the input operation amounts from each of the multiple input devices 200 to the worker's terminal 100 (S1). In one example, the calculation unit 11 calculates the input operation amounts for each of the multiple input devices 200 based on input operation information received from the multiple input devices 200. The calculation unit 11 outputs data on the input operation amounts from the multiple input devices 200 to the evaluation unit 12.

[0047] The evaluation unit 12 receives data on the amount of input operation for the plurality of input devices 200 from the calculation unit 11. The evaluation unit 12 comprehensively evaluates the busyness of the worker based on the amount of input operation for each of the plurality of input devices 200 (S2). The evaluation unit 12 outputs information indicating an evaluation value B of the worker's busyness to the presentation unit 13 as the evaluation result of the worker's busyness.

[0048] The presentation unit 13 presents the busyness level, which is an index of the evaluation result of the worker's busyness (S3).

[0049] This completes the operation of the task assistance device 10 according to the first embodiment.

[0050] (Effects of this embodiment) According to the configuration of this embodiment, the calculation unit 11 calculates the amount of input operation from each of the multiple input devices 200 to the worker's terminal 100. The evaluation unit 12 comprehensively evaluates the worker's busyness based on the amount of input operation from each of the multiple input devices 200. The presentation unit 13 presents a busyness level, which is an index of the evaluation result of the worker's busyness. In this way, the busyness of the worker is evaluated using information on the amount of input operation from the multiple input devices 200 that the worker uses to perform work, so that the busyness level of the worker can be accurately determined without a camera or sensing device.

[0051] Furthermore, it is possible to improve non-face-to-face communication within the community. In addition, by not using cameras or sensing devices, it is possible to eliminate invasion of privacy and reduce psychological stress for workers. On the other hand, since managers can visualize the work status of workers, they can level out work hours by assigning the work of busy workers to other workers.

[0052] [Embodiment 2] The second embodiment will be described with reference to Fig. 5. In the second embodiment, the same configuration as that of the first embodiment will be described with reference to the description of the first embodiment, and the description thereof will be omitted.

[0053] A worker often temporarily leaves the terminal 100 for a break or the like. In such a case, the worker is unable to communicate with other workers through the terminal 100. During this period, the typing speed and the amount of mouse operation described in the first embodiment both decrease, and erroneous information that the worker is not particularly busy (i.e., available) is presented to other workers.

[0054] In this embodiment 2, a configuration for more accurately evaluating the busyness of a worker will be described. A task support device 20 (FIG. 2) according to this embodiment 2 includes an evaluation unit 22 instead of the evaluation unit 12 among the components of the task support device 10 according to the first embodiment.

[0055] The evaluation unit 22 analyzes the URL (Uniform Resource Locator) of the Internet site accessed by the terminal 100 (FIG. 1) and comprehensively evaluates the busyness of the worker based on the amount of input operation for each of the multiple input devices 200 as well as the presence or absence of screen transitions excluding automatic transfers. A screen transition is a change in the image displayed on the screen of the terminal 100 when the worker scrolls the screen of the terminal 100 or moves to a different page. The reason for excluding automatic transfers here is that the screen of the terminal 100 transitions due to automatic transfers even if the worker does not perform any input operation.

[0056] (Evaluation score D depending on whether or not there is a screen transition) FIG. 5 is a graph showing an example of how the evaluation value D changes depending on whether or not there is a screen transition. As shown in FIG. 5, at time 0, the worker stops working. After that, the screen of the terminal 100 remains unchanged temporarily. From time 0 to time n (minutes), the evaluation unit 22 sets the evaluation value D depending on whether or not there is a screen transition to D2 (= 1). Since the screen of the terminal 100 has not changed in the past n minutes (n is an integer equal to or greater than 1) after time n (minutes), the evaluation unit 22 sets the evaluation value D related to the screen transition to D1 (= 0).

[0057] Note that n may be determined flexibly. For example, n=5. In this case, if the screen of the terminal 100 has not changed in the past five minutes, the evaluation unit 22 sets the evaluation value D for the screen transition to D1. On the other hand, if the screen of the terminal 100 has changed at least once in the past five minutes, the evaluation unit 22 sets the evaluation value D for the screen transition to D2.

[0058] In one example, the evaluation unit 22 calculates the evaluation value of the busyness of the worker by the following calculation method.

[0059] B (Worker's busyness rating) = S (typing speed) x M (mouse operation amount) x V (input operation amount related to other input devices) x D (presence or absence of screen transitions).

[0060] The evaluation unit 22 outputs information indicating the evaluation value B of the operator's busyness as the evaluation result of the operator's busyness to the presentation unit 13. Here, when the evaluation value D regarding screen transition is D = D1, the parameter D becomes 0. Therefore, based on the above formula, note that the evaluation value B of the operator's busyness becomes 0.

[0061] The presentation unit 13 displays the operator's busyness level in real time based on the evaluation value of busyness calculated by the evaluation unit 22.

[0062] In one example, when B ≥ 30, the presentation unit 13 displays "(Operator) 'Busy (unable to respond)' " on the screen of the terminal 100' of another operator.

[0063] When 15 ≤ B < 30, the presentation unit 13 displays "(Operator) 'Busy (somewhat busy)' " on the screen of the terminal 100' of another operator.

[0064] When 0 < B < 15, the presentation unit 13 displays "(Operator) 'Busy (can be called)' " on the screen of the terminal 100' of another operator.

[0065] When the evaluation value B of busyness is B = 0, the presentation unit 13 displays "(Operator) 'Temporarily away from seat' " on the screen of the terminal 100' of another operator.

[0066] (Effect of this embodiment) According to the configuration of this embodiment, the calculation unit 11 calculates the input operation amounts from the plurality of input devices 200 for the operator's terminal 100 respectively. The evaluation unit 22 comprehensively evaluates the operator's busyness based on the input operation amounts for each of the plurality of input devices 200. The presentation unit 13 presents the busyness level, which is an indicator of the evaluation result of the operator's busyness. In this way, by using the information on the input operation amounts for the plurality of input devices 200 used by the operator to perform work, the operator's busyness is evaluated. Therefore, without a camera or a sensing device, the operator's busy situation can be accurately determined.

[0067] Furthermore, according to the configuration of this embodiment, the evaluation unit 22 analyzes the URL of the internet site accessed by the terminal 100, and comprehensively evaluates the busyness of the worker based on the amount of input operation for each of the multiple input devices 200, as well as the presence or absence of screen transitions excluding automatic transfers. When the worker temporarily leaves the terminal 100 to answer a phone call, for example, the image on the screen remains unchanged for a while. Therefore, the presence or absence of screen transitions serves as a basis for indirectly indicating the busyness of the worker.

[0068] (About hardware configuration) Each of the components of the task assistance devices 10 and 20 described in the first and second embodiments is represented by a functional block. Some or all of these components are realized by an information processing device 900 as shown in Fig. 6. Fig. 6 is a block diagram showing an example of the hardware configuration of the information processing device 900.

[0069] As shown in FIG. 6, the information processing device 900 includes, for example, the following configuration.

[0070] ·CPU(Central Processing Unit)901 ROM (Read Only Memory) 902 ·RAM(Random Access Memory)903 Program 904 loaded into RAM 903 A storage device 905 for storing a program 904 A drive device 907 for reading and writing data from and to the recording medium 906 A communication interface 908 for connecting to a communication network 909 Input / output interface 910 for inputting and outputting data Bus 911 connecting each component Each of the components of the task support devices 10 and 20 described in the first and second embodiments is realized by the CPU 901 reading and executing a program 904 that realizes the function of each component. The program 904 that realizes the function of each component is, for example, stored in advance in the storage device 905 or the ROM 902, and is loaded into the RAM 903 and executed by the CPU 901 as needed. The program 904 may be supplied to the CPU 901 via the communication network 909, or may be stored in advance in the recording medium 906, and the drive device 907 may read out the program and supply it to the CPU 901.

[0071] According to the above configuration, the task assistance devices 10 and 20 described in the first and second embodiments are realized as hardware, and therefore, the same effects as those described in the above embodiments can be achieved.

[0072] [Note] One embodiment of the present invention is also described as in the following supplementary notes, but is not limited to the following.

[0073] (Appendix 1) a calculation means for calculating input operation amounts from a plurality of input devices to a terminal of a worker; an evaluation means for comprehensively evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; a presentation means for presenting a busyness level that is an index of the evaluation result of the busyness of the worker; Business support equipment.

[0074] (Appendix 2) The evaluation means referring to average data of the input operation amount for the terminal over a certain period of time in the past; comparing the current input operation amount for each of the plurality of input devices with an average of the input operation amount for the past certain period of time; The busyness of the worker is evaluated comprehensively based on the magnitude of the increase or decrease in the amount of input operation from the past to the present. 2. The business support device according to claim 1,

[0075] (Appendix 3) The evaluation means Analyze the URL (Uniform Resource Locator) of the internet site that the device is accessing, The busyness of the worker is evaluated based on the amount of input operation for each of the plurality of input devices as well as the presence or absence of screen transitions excluding automatic transfer. 3. The business support device according to claim 1 or 2.

[0076] (Appendix 4) The presenting means displays information indicating the status of the worker according to the type of application running on the terminal. 4. The business support device according to claim 1, wherein:

[0077] (Appendix 5) The plurality of input devices include at least one of a keyboard, a mouse, a touchpad, a remote controller, and a microphone. 5. The business support device according to claim 1, wherein:

[0078] (Appendix 6) The input operation amount includes at least one of a typing speed, a mouse movement amount, and whether or not a screen transition occurs. 6. The business support device according to any one of appendices 1 to 5,

[0079] (Appendix 7) Calculating input operation amounts from a plurality of input devices to the worker's terminal, comprehensively evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; A busyness level, which is an index of the evaluation result of the busyness of the worker, is displayed. Business support methods.

[0080] (Appendix 8) Calculating input operation amounts from a plurality of input devices to a terminal of a worker; comprehensively evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; presenting a busyness level that is an index of the evaluation result of the busyness of the worker; A program that causes a computer to execute the following.

[0081] (Appendix 9) The evaluation means Acquire information about applications running on the device; Suspending assessment of the worker's busyness while a specific application is running on the terminal. 7. The business support device according to any one of claims 1 to 6,

[0082] (Appendix 10) The evaluation means Analyze the URL of the internet site that the device is accessing, Suspending assessment of the worker's busyness while a web page with a specific URL is open in the browser. 7. The business support device according to any one of claims 1 to 6,

[0083] (Appendix 11) The web page having the specific URL is a web page in which a video is embedded. 11. The business support device according to claim 10, [Industrial Applicability]

[0084] The present invention can be used, for example, to determine the busyness of remote workers and provide support for their work, as well as to understand user activity in online games and monitor which terminals are in use in rental offices, internet cafes, etc. [Explanation of symbols]

[0085] 10 Business support equipment 11 Calculation section 12 Evaluation Section 13 Presentation part 20 Business support equipment 22 Evaluation Section 100,100´ Worker's terminal 200 Multiple Input Devices

Claims

1. a calculation means for calculating input operation amounts from a plurality of input devices to a terminal of a worker; an evaluation means for evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; a presentation means for presenting a busyness level that is an index of the evaluation result of the busyness of the worker, The input operation amount includes whether or not a screen transition occurs on the terminal of the worker, The presenting means presents the busyness level when there is a screen transition on the terminal of the worker, and presents, instead of the busyness level, that the worker is temporarily away from his / her desk when there is no screen transition on the terminal of the worker. Business support equipment.

2. The evaluation means referring to average data of the input operation amount for the terminal over a certain period of time in the past; comparing the current input operation amount for each of the plurality of input devices with an average of the input operation amount for the past certain period of time; The busyness of the worker is evaluated based on the magnitude of the increase or decrease in the amount of input operation from the past to the present.

2. The business support device according to claim 1.

3. The evaluation means Analyzing the URL (Uniform Resource Locator) of the Internet site that the terminal is accessing; The busyness of the worker is evaluated based on the amount of input operation for each of the plurality of input devices as well as the presence or absence of screen transitions excluding automatic transfer.

3. The business support device according to claim 1 or 2.

4. The presenting means displays information indicating the status of the worker according to the type of application running on the terminal.

4. The business support device according to claim 1, wherein the business support device is a computer.

5. The plurality of input devices include at least one of a keyboard, a mouse, a touchpad, a remote controller, and a microphone.

5. The business support device according to claim 1, wherein the business support device is a computer.

6. The input operation amount includes at least one of a typing speed, a mouse movement amount, and whether or not a screen transition occurs.

6. The business support device according to claim 1, wherein:

7. The computer Calculating input operation amounts from a plurality of input devices to the worker's terminal, evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; A business support method for presenting a busyness level that is an index of an evaluation result of the busyness of the worker, The input operation amount includes whether or not a screen transition occurs on the terminal of the worker, The computer presents the busyness level when there is a screen transition on the terminal of the worker, and presents the fact that the worker is temporarily away from his / her desk instead of the busyness level when there is no screen transition on the terminal of the worker. Business support methods.

8. Calculating input operation amounts from a plurality of input devices to a terminal of a worker; evaluating the busyness of the worker based on the amount of input operation for each of the plurality of input devices; and presenting a busyness level that is an index of an evaluation result of the busyness of the worker, The input operation amount includes whether or not a screen transition occurs on the terminal of the worker, When there is a screen transition on the terminal of the worker, the computer presents the busyness level, and when there is no screen transition on the terminal of the worker, the computer presents the fact that the worker is temporarily away from his / her desk instead of the busyness level. program.

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