Information processing device, information processing method, and information processing system

Abstract

To prevent a delay of a vehicle V.SOLUTION: A vehicle allocation processing device 2 includes: a storage section 22 for storing standby time data which indicates a standby time being a time a vehicle can stand by after a start schedule time of a vehicle on which a user U boards passes, and also boarding schedule data where the vehicle V is associated with the start schedule time of the vehicle V; and a display control section 236 for allowing a crewman terminal 3 provided in the vehicle V associated with the start schedule time in the boarding schedule data to display that it is timing to start when the standby time passes after the start schedule time.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, allusion to law and information processing systems. [Background technology]

[0002] BACKGROUND ART Conventionally, there is known a device that restricts ride-sharing when a ride-sharing vehicle is delayed (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-149535 Summary of the Invention [Problem to be solved by the invention]

[0004] When a vehicle such as a taxi arrives at the scheduled pick-up location of a passenger who has made a reservation for a ride but there is no passenger present, the vehicle waits until a passenger arrives, but if the waiting time is long, the vehicle may be delayed.

[0005] The present invention has been made in consideration of these points, and aims to prevent vehicle delays. [Means for solving the problem]

[0006] In a first aspect of the present invention, an information processing device is provided that has a memory unit that stores waiting time data indicating a waiting time that a vehicle in which a user is riding can wait after the scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle, and a display control unit that, when the waiting time has passed from the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart. [Effects of the Invention]

[0007] According to the present invention, it is possible to prevent vehicle delays. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 2 is a diagram showing the configuration of a vehicle dispatch processing system S. [Figure 2] FIG. 2 is a diagram showing the configuration of a user terminal 1. [Figure 3] FIG. 2 is a diagram showing the configuration of a vehicle dispatch processing device 2. [Figure 4] FIG. 10 is a diagram illustrating an example of user data. [Figure 5] FIG. 2 is a diagram showing the configuration of a crew terminal 3. [Figure 6] FIG. 10 is a diagram illustrating an example of user data by organization. [Figure 7] FIG. 10 is a diagram illustrating an example of standby time data. [Figure 8] FIG. 2 is a diagram illustrating an example of boarding plan data. [Figure 9] FIG. 4 is a diagram illustrating an example of vehicle state data. [Figure 10] 2 is a diagram showing the configuration of a control unit 23 in the vehicle dispatch processing device 2. FIG. [Figure 11] FIG. 2 is a diagram showing an example of a screen displayed on the crew terminal 3. [Figure 12] 10 is a flowchart showing the flow of processing executed by the vehicle dispatch processing device 2. DETAILED DESCRIPTION OF THE INVENTION

[0009] [Outline of the vehicle dispatch processing system S] FIG. 1 is a diagram showing the configuration of a vehicle dispatch processing system S according to this embodiment. The vehicle dispatch processing system S is a system for dispatching a vehicle V selected from a plurality of vehicles V in response to a request from a user U. The vehicle V is, for example, a ride-sharing vehicle that multiple users U can ride together, but it may also be a vehicle that only one user U rides in. The vehicle dispatch processing system S includes multiple user terminals 1, a vehicle dispatch processing device 2, a crew terminal 3, and an operator device 4. The vehicle dispatch processing device 2 is an information processing device, such as a server, that executes various processes to enable the user U to travel in the vehicle V.

[0010] The user terminal 1 is, for example, a smartphone. The user terminal 1 communicates with the vehicle dispatch processing device 2 via a network. The user terminal 1 accepts, for example, an operation by a user U requesting the dispatch of a vehicle V. Based on the accepted operation by the user U, the user terminal 1 transmits a dispatch request to the vehicle dispatch processing device 2 to request the dispatch of the vehicle V. The dispatch request includes, for example, information indicating a desired boarding location where the user U wishes to board the vehicle V. The dispatch request may further include a desired boarding time at which the user U wishes to board the vehicle V. When the dispatch of the vehicle V is reserved, the user terminal 1 receives a dispatch notification from the vehicle dispatch processing device 2 indicating that the dispatch of the vehicle V has been reserved.

[0011] The vehicle dispatch processing device 2 is, for example, a server managed by a taxi company that manages the operation of the vehicle V or a business that provides vehicle dispatch services. The vehicle dispatch processing device 2 communicates with the user terminal 1, the driver terminal 3, and the business device 4 via a network.

[0012] The vehicle dispatch processing device 2 accepts a vehicle dispatch request from the user terminal 1. When accepting the vehicle dispatch request, the vehicle dispatch processing device 2 identifies the desired boarding position at which the user U wishes to board the vehicle V and the desired boarding time at which the user U wishes to board the vehicle V, which are included in the vehicle dispatch request.

[0013] The vehicle dispatch processing device 2 transmits a vehicle dispatch request to the crew terminal 3 mounted on the vehicle V, requesting that the vehicle V head to the identified desired boarding location by the desired boarding time. After transmitting the vehicle dispatch request to the crew terminal 3, if the vehicle dispatch processing device 2 receives a vehicle dispatch acceptance from the crew terminal 3 that accepts the vehicle dispatch request, it transmits a vehicle dispatch notification to the user terminal 1 indicating that the vehicle dispatch reservation has been completed.

[0014] The crew terminal 3 is an information terminal mounted on the vehicle V and used by the crew of the vehicle V. The crew terminal 3 can send and receive data to and from the dispatch processing device 2 via a wireless communication line and a network.

[0015] The business operator device 4 is, for example, a computer used by an administrator belonging to an organization (e.g., a corporation). The business operator device 4 communicates with the vehicle dispatch processing device 2 via a network. For example, the business operator device 4 accepts an operation from an administrator who sets conditions when a user U belonging to this corporation reserves a vehicle V. The business operator device 4 transmits setting data indicating the conditions accepted from the administrator belonging to the organization to the vehicle dispatch processing device 2. The business operator device 4 receives notification data from the vehicle dispatch processing device 2 indicating that a vehicle dispatch reservation for user U belonging to this corporation has been completed. The business operator device 4 transmits organization management data in which an organization ID and a user name are associated to the vehicle dispatch processing device 2.

[0016] Incidentally, when a vehicle V such as a taxi arrives at the planned pickup location of a passenger who has booked a ride but there is no passenger present, the vehicle V waits until the passenger arrives, but there is a problem that if this wait time is long, the vehicle V will be delayed. Furthermore, in the case of a shared ride, this will cause inconvenience to other passengers. Therefore, the vehicle dispatch processing system S according to this embodiment aims to prevent delays of the vehicle V by instructing the vehicle V to depart when a waiting time has elapsed from the scheduled departure time, which is the time when the vehicle V is scheduled to depart from the planned pickup location. Below, an overview of the processing executed by the vehicle dispatch processing system S according to this embodiment will be described.

[0017] First, the vehicle dispatch processing device 2 accepts a vehicle dispatch request from the user terminal 1 used by the user U. Next, the vehicle dispatch processing device 2 refers to waiting time data associated with an organization ID, which indicates the waiting time of the vehicle V after the scheduled departure time has passed, and identifies the waiting time associated with the organization to which the user corresponding to the user ID included in the accepted vehicle dispatch request belongs. Furthermore, the vehicle dispatch processing device 2 refers to boarding plan data, in which the vehicle and the scheduled departure time are associated with the user ID, and identifies the vehicle and scheduled departure time to board the user U, which are associated with the user ID included in the accepted vehicle dispatch request.

[0018] Next, the vehicle dispatch processing device 2 notifies the user U of the identified vehicle, the scheduled departure time, and the identified waiting time. This allows the user U to understand that he or she needs to board the desired vehicle between the scheduled departure time and the elapse of the waiting time. Note that the vehicle dispatch processing device 2 may issue this notification at any timing: before, when, or after the vehicle V arrives at the scheduled boarding location.

[0019] When a specified waiting time has elapsed from the specified scheduled departure time, the vehicle dispatch processing device 2 causes the crew terminal 3 provided in the specified vehicle to display that it is time to depart. In other words, when the waiting time has elapsed from the scheduled departure time, the vehicle dispatch processing device 2 instructs the specified vehicle to depart even if the user U who is scheduled to board has not yet boarded.

[0020] If the user U who is planning to board requests to extend or shorten the waiting time, the vehicle dispatch processing device 2 sets a new waiting time by extending or shortening the waiting time. If the user U who is planning to board requests to extend the waiting time, the user U may be required to pay an additional fee in addition to the regular fare for boarding the vehicle V. On the other hand, if the user U who is planning to board requests to shorten the waiting time, the user U may be able to receive a discount from the regular fare for boarding the vehicle V.

[0021] However, the vehicle dispatch processing device 2 may accept an extension request but not accept a shortening request, or may accept a shortening request but not accept an extension request, or may not accept both an extension request and a shortening request. Examples of cases in which the vehicle dispatch processing device 2 accepts an extension request but not a shortening request include (i) when the vehicle dispatch processing device 2 accepts shortening requests from multiple users U, causing the vehicle V to arrive at the destination significantly earlier than the scheduled arrival time, and the user U wants to avoid having to deal with the time when the user U is waiting at the destination, or (ii) when the user U wants to secure time to work in the vehicle V. Examples of cases in which the vehicle dispatch processing device 2 accepts a shortening request but not accepts an extension request include when the user U wants to avoid arriving late to the destination and being late for an appointment.

[0022] As described above, the vehicle dispatch processing system S according to this embodiment can instruct the vehicle V to depart when the waiting time has elapsed since the scheduled departure time, thereby preventing delays to the vehicle V. Furthermore, in the case of carpooling, it is possible to prevent inconvenience to other passengers. Furthermore, the vehicle dispatch processing system S according to this embodiment allows the user U to pay an additional fee if the waiting time is extended, and conversely, to receive a discount if the waiting time is shortened, so that an appropriate waiting time can be set according to the situation of the user U. The configuration and operation of each part of the vehicle dispatch processing system S will be described in detail below.

[0023] [Configuration of user terminal 1] 2 is a diagram showing the configuration of the user terminal 1. The user terminal 1 includes an operation unit 11, a communication unit 12, a display unit 13, a storage unit 14, and a control unit 15.

[0024] The operation unit 11 is, for example, a touch panel. The operation unit 11 accepts operations by the user U. The operation unit 11 inputs information indicating the accepted user operation content to the control unit 15. The communication unit 12 is a wireless communication module for communicating with the vehicle dispatch processing device 2. The display unit 13 is a display that displays various information. The display unit 13 is, for example, provided superimposed on a touch panel.

[0025] The storage unit 14 includes a storage medium such as a read-only memory (ROM) or a random access memory (RAM), etc. The storage unit 14 stores a program that the control unit 15 executes.

[0026] The control unit 15 is, for example, a CPU (Central Processing Unit). The control unit 15 executes programs stored in the storage unit 14 to perform various functions.

[0027] The control unit 15 accepts a vehicle dispatch request including a user ID from the user U and transmits the accepted vehicle dispatch request to the vehicle dispatch processing device 2. The control unit 15 also accepts a request from the user U to extend or shorten the waiting time and transmits the accepted request to the vehicle dispatch processing device 2. The control unit 15 also receives from the vehicle dispatch processing device 2 the vehicle V and scheduled departure time specified by the vehicle dispatch processing device 2, and the original waiting time specified by the vehicle dispatch processing device 2 or the new waiting time set by the vehicle dispatch processing device 2, and causes the display unit 13 to display this received information.

[0028] [Configuration of vehicle dispatch processing device 2] 3 is a diagram showing the configuration of the vehicle dispatch processing device 2. The vehicle dispatch processing device 2 has a communication unit 21 (device communication unit 21), a storage unit 22, and a control unit .

[0029] The communication unit 21 is a communication interface for transmitting and receiving various data between the user terminal 1, the crew terminal 3, and the business operator device 4. The communication unit 21 receives, for example, a vehicle dispatch request from the user terminal 1 and transmits a vehicle dispatch notification to the user terminal 1. The communication unit 21 also transmits a vehicle dispatch request to the crew terminal 3 and receives a vehicle dispatch acceptance from the crew terminal 3. The communication unit 21 also receives setting data from the business operator device 4 and transmits notification data to the business operator device 4.

[0030] Furthermore, when a waiting time has elapsed since the scheduled departure time, the communication unit 21 transmits notification data indicating that it is time to depart to the crew terminal 3 provided in the vehicle V associated with the scheduled departure time in the boarding plan data. When a waiting time has elapsed since the arrival time, the communication unit 21 may transmit notification data indicating that it is time to depart to the crew terminal 3 provided in the vehicle V from which the arrival time is to be obtained.

[0031] Alternatively, the communication unit 21 transmits to the crew terminal 3 a waiting time, which is the time that the vehicle V can wait after the scheduled departure time of the vehicle V that the user U will board, and the scheduled departure time of the vehicle. The communication unit 21 may also transmit to the crew terminal 3 a waiting time, which is the time that the vehicle V can wait after the arrival time of the vehicle V at the scheduled boarding location of the user U.

[0032] The storage unit 22 has a storage medium such as a ROM, a RAM, or an SSD (Solid State Drive). The storage unit 22 stores programs executed by the control unit 23. The storage unit 22 also stores data used by the control unit 23 to execute various processes related to vehicle dispatch.

[0033] Fig. 4 is a diagram showing an example of user data stored in the storage unit 22. In the user data shown in Fig. 4, a user ID, an organization ID, a desired boarding date, a boarding location, a destination, and a dispatched vehicle ID are associated with each other.

[0034] The user ID is information for identifying each of multiple users U who use the services provided by the vehicle dispatch processing device 2, and is, for example, the name of the user U or the membership number of the user U. The organization ID is information for identifying each of multiple organizations that use the services provided by the vehicle dispatch processing device 2, and includes, for example, a character string assigned by the administrator of the vehicle dispatch processing device 2.

[0035] The desired boarding date is the date and time input by the user U when making a vehicle dispatch request on the user terminal 1. The boarding location is the desired boarding location input by the user U when making a vehicle dispatch request on the user terminal 1. The destination is the desired destination input by the user U when making a vehicle dispatch request on the user terminal 1. The dispatched vehicle ID is information for identifying the crew terminal 3 that sent a vehicle dispatch acceptance in response to the vehicle dispatch request sent by the vehicle dispatch processing device 2.

[0036] The control unit 23 is, for example, a CPU. The control unit 23 performs various functions by executing programs stored in the storage unit 22. Details of the operations performed by the control unit 23 will be described later.

[0037] [Configuration of crew terminal 3] 5 is a diagram showing the configuration of the crew terminal 3. The crew terminal 3 includes an operation unit 31, a communication unit 32 (terminal communication unit 32), a display unit 33, a storage unit , and a control unit .

[0038] The operation unit 31 is, for example, a touch panel provided on top of the display unit 33. The operation unit 31 accepts operations by the crew. The operation unit 31 inputs information indicating the content of the accepted operation by the crew to the control unit 35.

[0039] The communication unit 32 is a wireless communication module for communicating with the vehicle dispatch processing device 2. The display unit 33 is a display that displays various types of information.

[0040] The communication unit 32 receives notification data indicating that it is time to depart from the vehicle dispatch processing device 2. When the communication unit 32 receives the notification data, the display unit 33 displays that it is time to depart.

[0041] Alternatively, the communication unit 32 receives from the vehicle dispatch processing device 2 a waiting time that is the time that the vehicle V can wait after the scheduled departure time of the vehicle V that the user U is riding in has passed, and the scheduled departure time of the vehicle V. The communication unit 32 may also receive from the vehicle dispatch processing device 2 a waiting time that is the time that the vehicle V can wait after the arrival time at which the vehicle V arrives at the scheduled boarding location of the user U has passed. The display unit 33 displays that it is time to depart when the waiting time has passed since the scheduled departure time.

[0042] The storage unit 34 includes a storage medium such as a ROM, a RAM, or an SSD. The storage unit 34 stores a program that the control unit 35 executes.

[0043] The control unit 35 is, for example, a CPU. The control unit 35 executes programs stored in the storage unit 34 to perform various functions.

[0044] [Detailed configuration of vehicle dispatch processing device 2] In this section, we will first explain the contents of the organization-specific user data, waiting time data, boarding schedule data, and vehicle status data stored in the memory unit 22 in the dispatch processing device 2, and then explain in detail the operations performed by the control unit 23 in the dispatch processing device 2.

[0045] 6 is a diagram showing an example of organization-specific user data stored in the storage unit 22. The organization-specific user data is created based on the user name transmitted from each of the business operator devices 4 of a plurality of organizations in association with the organization ID, and the organization ID is associated with the user ID. The user ID may be a user name or may be identification information assigned to each user U.

[0046] FIG. 7 is a diagram showing an example of waiting time data stored in the memory unit 22. The waiting time data is data indicating a waiting time, which is the time that the vehicle V can wait after the scheduled departure time of the vehicle V that the user U is riding in has passed. The waiting time may be the time that the vehicle V can wait after the arrival time at the planned boarding location of the user U has passed. In the waiting time data, the waiting time may be associated with the user U riding in the vehicle V or with the organization to which the user U belongs. The organization may be, for example, a company or a government office, or may be a department of a company or a government office. In the waiting time data shown in FIG. 7, a user ID, an organization ID, and a waiting time are associated with each other.

[0047] 8 is a diagram showing an example of boarding plan data stored in the storage unit 22. In the boarding plan data, a vehicle V is associated with a scheduled departure time of the vehicle V. In the boarding plan data, the vehicle V and the scheduled departure time of the vehicle V may be associated with a user U. In the boarding plan data shown in FIG. 8, a vehicle ID, a scheduled departure time of the vehicle V, and a user ID are associated with each other.

[0048] 8 indicates that two users U with different scheduled departure times are set for vehicle V002, and that the two users U will ride together in vehicle V002 at different locations. The ride plan data also indicates that three users U will ride together in vehicle V003, and two users U will ride together in vehicle V004.

[0049] Fig. 9 is a diagram showing an example of vehicle state data stored in the storage unit 22. In the vehicle state data, the number of passengers already in the vehicle V, which is the number of passengers, and the number of planned passengers, which is the number of passengers who plan to board the vehicle V, are associated with the vehicle V. In the vehicle state data shown in Fig. 9, the vehicle ID, the vehicle state, the number of passengers already in the vehicle, and the number of planned passengers are associated with each other.

[0050] The vehicle status is information indicating the status of the vehicle V, and specifically, is either "active vehicle" indicating that the vehicle V is carrying passengers, "dispatched vehicle" indicating that the vehicle V is not carrying passengers but has been dispatched, or "vacant vehicle" indicating that the vehicle V is not carrying passengers and has not been dispatched. Note that "dispatched vehicle" refers to a state in which the driver has accepted the dispatch request, for example.

[0051] 10 is a diagram showing the configuration of the control unit 23. The control unit 23 executes the programs stored in the storage unit 22 to function as an acquisition unit 231, a waiting time identification unit 232, a vehicle identification unit 233, a setting unit 234, a notification unit 235, a display control unit 236, and a fee determination unit 237.

[0052] The acquisition unit 231 acquires a user ID for identifying the user U who will board the vehicle V. Specifically, the acquisition unit 231 acquires the user ID included in the vehicle dispatch request transmitted from the user terminal 1 via the communication unit 21. The acquisition unit 231 also acquires the arrival time of the vehicle at the planned boarding location of the user U. Specifically, the acquisition unit 231 acquires the arrival time input into the crew terminal 3 by the crew of the vehicle V from the crew terminal 3 provided in the vehicle V via the communication unit 21.

[0053] 7, the waiting time identification unit 232 identifies a waiting time associated with the user U corresponding to the user ID acquired by the acquisition unit 231 or the organization to which the user U belongs. For example, when the user ID acquired by the acquisition unit 231 is U002, the waiting time identification unit 232 identifies the waiting time as 5 minutes by referring to the waiting time data shown in FIG.

[0054] If the user U is not associated with a waiting time in the waiting time data, the waiting time identification unit 232 identifies the organization ID associated with the user ID of the user U by referring to the user data by organization shown in Fig. 6. The waiting time identification unit 232 identifies the waiting time associated with the identified organization ID in the waiting time data as the waiting time of the user U.

[0055] 7, a waiting time is set for user U of U001, and a waiting time is also set for the organization C001 to which user U belongs. In this way, when waiting times are set for both user U and the organization to which user U belongs in the waiting time data, the waiting time identification unit 232 may determine the waiting time corresponding to user U depending on whether user U's ride is for organization business or not. Specifically, when information indicating that user U's ride is for organization business is included in the dispatch request, the waiting time identification unit 232 sets the waiting time set for the organization as the waiting time for user U. The waiting time identification unit 232 may identify the waiting time based on a pre-set rule regarding whether to prioritize identification of the waiting time associated with user U or the waiting time associated with the organization.

[0056] 8, the vehicle identification unit 233 identifies a vehicle V and a scheduled departure time associated with the user U corresponding to the user ID acquired by the acquisition unit 231. For example, when the user ID acquired by the acquisition unit 231 is U002, the vehicle identification unit 233 identifies V002 as the vehicle V and 10:00 as the scheduled departure time by referring to the boarding plan data shown in FIG.

[0057] Incidentally, for example, when a user U reserves a vehicle V, the user U may arrive at the planned boarding location later or earlier than originally expected. In this case, the setting unit 234 may extend or shorten the waiting time after the planned departure time in response to a request from the user U, as will be described below.

[0058] First, the acquisition unit 231 acquires a request to extend or shorten the waiting time. Specifically, when the user U inputs a desired extension time or shortening time into the user terminal 1 when requesting or after requesting a vehicle dispatch, the communication unit 12 in the user terminal 1 transmits an extension request indicating the extension time or a shortening request indicating the shortening time to the vehicle dispatch processing device 2. The acquisition unit 231 receives and acquires the extension request or shortening request transmitted from the user terminal 1 via the communication unit 21.

[0059] In addition, the acquisition unit 231 may acquire a request to extend or shorten the waiting time at the time of a vehicle dispatch request, may acquire it before the vehicle V arrives at the planned boarding location, may acquire it a predetermined time before the scheduled time that the vehicle V arrives at the planned boarding location, or may acquire it before the distance from the vehicle V to the planned boarding location becomes less than a predetermined threshold.

[0060] Next, the setting unit 234 sets a new waiting time by adding the extension time indicated by the extension request to the waiting time, or by subtracting the shortening time indicated by the shortening request from the waiting time.

[0061] In this way, by the setting unit 234 extending the waiting time in response to a request from the user U, if the user U is likely to arrive at the planned boarding location late, it is possible to prevent the user U from missing the vehicle V that he or she is planning to board. Also, by the setting unit 234 shortening the waiting time in response to a request from the user U in this way, it is possible to reduce the boarding fare if the user U is likely to arrive at the planned boarding location early.

[0062] Incidentally, even if there is no request for an extension or a shortening from the user U, it may be better to shorten the waiting time after the scheduled departure time in consideration of the occupancy status of the vehicle V or the traffic congestion status of the road. Therefore, as will be described below, the setting unit 234 may shorten the waiting time in consideration of the occupancy status of the vehicle V or the traffic congestion status of the road.

[0063] If there is a passenger already in the vehicle V that the user U plans to share, the setting unit 234 may shorten the waiting time. That is, the setting unit 234 refers to the vehicle status data shown in FIG. 9 to identify the number of passengers already in the vehicle V allocated to the user U, and if the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time. For example, if the vehicle V allocated to the user U is vehicle V004, referring to the vehicle status data shown in FIG. 9, the number of passengers already in the vehicle is "1," so the setting unit 234 sets a new waiting time by subtracting a predetermined time (for example, 1 to 5 minutes) from the waiting time.

[0064] In this way, the setting unit 234 shortens the waiting time when there is a passenger already in the vehicle V that the user U is planning to share, thereby shortening the waiting time for the earlier passenger after the vehicle V arrives at the location where the user U plans to board, thereby reducing the inconvenience to the earlier passenger.

[0065] Furthermore, if the number of passengers planning to ride in vehicle V with which user U plans to share is large, the setting unit 234 may shorten the waiting time. That is, the setting unit 234 refers to the vehicle status data shown in FIG. 9 to identify the number of passengers planned to ride in associated with vehicle V allocated to user U, and sets a new waiting time by subtracting a predetermined time from the waiting time, the longer the identified number of passengers is set, as the number of passengers planned to ride in increases. For example, referring to the vehicle status data shown in FIG. 9, the number of passengers planned to ride in vehicles V002 and V003 is two and three, respectively, and therefore the setting unit 234 may set the predetermined time to be subtracted from the waiting time of vehicles V002 and V003 to one minute and three minutes, respectively. That is, if the initial waiting time is five minutes, the setting unit 234 sets the new waiting time to four minutes for vehicle V002 and two minutes for vehicle V003.

[0066] In this way, the setting unit 234 sets the waiting time shorter as the number of passengers planning to board the vehicle V in which the user U plans to share a ride increases, thereby preventing the late arrival of one passenger from causing inconvenience to many other passengers. In particular, in the previous example in which the waiting time was shortened when there are passengers already in the vehicle V in which the user U plans to share a ride, if the first passenger boards the vehicle V in which the user U plans to share a ride, it is possible that the first passenger will not arrive at the planned boarding location of the subsequent passengers at the planned boarding time, resulting in a chain reaction of delays. However, in this example in which the waiting time is set shorter as the number of passengers planning to board the vehicle V in which the user U plans to share a ride increases, even if the first passenger boards the vehicle V in which the user U plans to share a ride near the end of the waiting time, because the waiting time is the shortened waiting time, there is a high probability that the first passenger will arrive at the planned boarding location of the subsequent passengers at the planned boarding time, thereby reducing the inconvenience to other passengers.

[0067] Furthermore, if there is congestion on the road, the setting unit 234 may shorten the waiting time. That is, first, the acquisition unit 231 acquires congestion information from the departure point to the destination of the vehicle V. Specifically, the acquisition unit 231 acquires the congestion information via the communication unit 21 from an external device of an operator that manages the congestion status of the road. Next, if the congestion information indicates that congestion has occurred, the setting unit 234 sets a new waiting time by subtracting a time corresponding to the congestion status from the waiting time. Specifically, the setting unit 234 may calculate the time to be subtracted by substituting a numerical value indicating the degree of congestion into a predetermined calculation formula, or may specify the time to be subtracted by referring to data stored in the storage unit 22 in which numerical values ​​indicating the degree of congestion are associated with the time to be subtracted.

[0068] In this way, by the setting unit 234 setting the waiting time to a short time when there is congestion on the road, it is possible to prevent the arrival of the vehicle at the destination from being delayed due to the congestion, and in the case of carpooling, it is possible to prevent the arrival of the vehicle at the planned boarding location of the following passengers from being delayed due to the congestion.

[0069] Furthermore, if there is a delay from the scheduled operation time, the setting unit 234 may shorten the waiting time. For example, the setting unit 234 may calculate a difference between the scheduled time at which the train should arrive at a predetermined point and the time at which the train actually arrives at the predetermined point, which is later than the scheduled time, and calculate a new waiting time by subtracting a time corresponding to the calculated difference from the waiting time in the waiting time data.

[0070] Note that even when the vehicle V arrives at the planned boarding location earlier than the scheduled departure time (early arrival) or later than the scheduled departure time (late arrival), the setting unit 234 may set the waiting time in the waiting time data as the waiting time. Alternatively, when the vehicle V arrives early, the setting unit 234 may set the waiting time in the waiting time data plus an amount of time corresponding to the early arrival as the new waiting time.

[0071] Here, if the setting unit 234 shortens the waiting time in consideration of the occupancy status of the vehicle V or the traffic congestion status of the road, even though there is no request for an extension or shortening from the user U, the user U will not be aware that the waiting time has been shortened. For this reason, the notification unit 235 notifies the user U or an address corresponding to the organization to which the user U belongs of information indicating that the waiting time has been shortened. Specifically, a message indicating that the waiting time has been shortened and the new shortened waiting time are notified to the address of the user U or the organization via the communication unit 21. This allows the user U to know that the waiting time has been shortened and the shortened waiting time, and therefore allows the user U to take action so as not to miss the vehicle V.

[0072] The display control unit 236 transmits various types of information to the crew terminal 3 via the communication unit 21, thereby displaying the various types of information on the crew terminal 3. For example, when the vehicle V arrives at the passenger's planned boarding location, the display control unit 236 displays a screen shown in FIG. 11(a) on the crew terminal 3 provided in the vehicle V. The screen shown in FIG. 11(a) is a screen for informing the crew of the time remaining until the scheduled departure time. The screen shown in FIG. 11(a) displays a message M1 saying, "There are xx minutes left until departure." The crew can see this message to know the time remaining until departure.

[0073] The display control unit 236 may cause the countdown screen shown in (a) of Figure 11 to be displayed on the crew terminal 3 installed in the vehicle V when the scheduled departure time arrives, or when the vehicle V arrives at the scheduled boarding location and the crew inputs this information.

[0074] When the waiting time has elapsed since the scheduled departure time, the display control unit 236 causes the crew terminal 3 provided in the vehicle V associated with the scheduled departure time in the boarding plan data to display that it is time to depart. As an example, when the waiting time identified in the waiting time identifying unit 232 has elapsed since the scheduled departure time identified in the vehicle identifying unit 233, the display control unit 236 causes the crew terminal 3 provided in the vehicle V identified in the vehicle identifying unit 233 to display that it is time to depart.

[0075] Specifically, when a waiting time has elapsed since each scheduled departure time in the boarding schedule data shown in FIG. 8, the display control unit 236 displays a screen shown in FIG. 11(b) on the crew terminal 3 provided in the vehicle V associated with each scheduled departure time in the boarding schedule data shown in FIG. 8. The screen shown in FIG. 11(b) is a screen for informing the crew that it is time to depart. The screen shown in FIG. 11(b) displays a message M2 saying "Please depart." By seeing this message, the crew can know that it is time to depart. This message may be any message that enables the crew to know that it is time to depart, and may be, for example, a message such as "00:00 remaining until departure" or "Time's up."

[0076] When a waiting time has elapsed since the arrival time, the display control unit 236 may cause the crew terminal 3 provided in the vehicle V from which the arrival time is to be acquired to display that it is time to depart. As an example, when a specified waiting time has elapsed since the arrival time acquired by the acquisition unit 231, the display control unit 236 may cause the crew terminal 3 provided in the vehicle V from which the arrival time is to be acquired to display that it is time to depart. Note that even in the case described in this paragraph in which the arrival time is used instead of the scheduled departure time, the display control unit 236 may cause the crew terminal 3 to display the screen shown in FIG. 11(b).

[0077] In the case of a shared ride, the screens shown in Figures 11(a) and (b) allow the driver to press button B corresponding to the seat where the passenger is seated immediately after the passenger boards, and the seat where the passenger is seated will be clearly displayed in black or other colors. In the example of Figure 11, seat 2B is the seat where a passenger is seated. This allows the driver to know how many passengers are seated and where the seat where the passengers are seated is.

[0078] The display control unit 236 may display a message M informing the crew that it is time to depart and a button B indicating the passenger's seat on the same screen as shown in FIG. 11 on the user terminal 1 and the crew terminal 3, or may display them on different screens (not shown). When displayed on different screens, the screens may be switched. When the vehicle V departs, the display control unit 236 switches the screen shown in FIG. 11 to a screen for departure. Specifically, the display control unit 236 displays a navigation screen on the crew terminal 3. Furthermore, if the user U is able to board the vehicle V, the display control unit 236 displays on the user terminal 1 a screen corresponding to the time of boarding, and if the user U is unable to board the vehicle V, the display control unit 236 displays a screen indicating that the vehicle V has departed.

[0079] In this way, when the display control unit 236 displays on the crew terminal 3 provided in the vehicle V that it is time to depart after the waiting time has elapsed from the scheduled departure time, the crew will depart the vehicle V even if the passengers scheduled to board have not yet boarded. This prevents delays to the vehicle V. Furthermore, in the case of carpooling, it prevents other passengers from being inconvenienced.

[0080] The display control unit 236 may cause the crew terminal 3 to display that it is time to depart, based on the waiting time associated with the user or organization. For example, if the user ID acquired by the acquisition unit 231 is U002, the display control unit 236 causes the crew terminal 3 provided in the identified vehicle V of V002 to display the screen shown in (b) of Fig. 11 when the identified waiting time of 5 minutes has elapsed since the identified scheduled departure time of 10:00 (i.e., when the time reaches 10:05).

[0081] In this way, the display control unit 236 displays the time to depart based on a waiting time set for each user U or organization, allowing the vehicle V to wait at the planned pickup location for an appropriate length of time for the user U or organization. In particular, employees of corporations in the aviation, airport, and television industries often arrive or depart early in the morning or late at night when public transportation is not operating, and therefore often use taxis when commuting to or from work. In such cases, multiple users U who live close to each other often share a vehicle V. Conventionally, if a passenger does not show up when the vehicle V arrives at the planned pickup location, the driver contacts the user U. If the driver cannot be contacted, the vehicle V is treated as a no-show and departs. However, because the waiting time is indefinite, the driver has to decide how long to wait. Furthermore, there are problems with the vehicle V departing on its own because the user U is late, which can lead to problems.

[0082] In contrast, in this embodiment, a person in charge of a corporation sets a waiting time corresponding to an organization on the business operator device 4, and the waiting time is notified from the business operator device 4 to the vehicle dispatch processing device 2. The vehicle dispatch processing device 2 then stores the waiting time for each organization as waiting time data, and can notify the crew terminal 3 of the timing at which the vehicle V should depart based on the stored waiting time. As such, in this embodiment, the waiting time is standardized among crew members, so the crew members do not need to worry. Furthermore, in this embodiment, the waiting time is set by a person in charge of the corporation to which the user U belongs, so even if the vehicle V departs without permission, the probability of trouble occurring between the user U and the crew members can be reduced.

[0083] The fare determination unit 237 determines the fare for boarding the vehicle V based on the length of the waiting time. Specifically, the fare determination unit 237 determines the fare for boarding the vehicle V by adding a waiting fee corresponding to the initial waiting time or the extended or shortened waiting time to the normal fare that does not take the waiting time into consideration, and transmits the determined fare to the crew terminal 3 via the communication unit 21. The fare determination unit 237 may calculate the waiting fee by substituting a numerical value corresponding to the waiting time into a predetermined calculation formula, or may specify the waiting fee by referring to data stored in the memory unit 22 that associates a numerical value corresponding to the waiting time with a waiting fee.

[0084] In this way, the fare determination unit 237 calculates the fare taking into account the waiting time, so the crew does not have to manually calculate the waiting fee separately when the passenger disembarks, which reduces the work that the crew and user U have to do when disembarking.

[0085] [Processing flow in vehicle dispatch processing device 2] Next, the flow of processing in the vehicle dispatch processing device 2 will be described with reference to Fig. 12. Fig. 12 is a flowchart showing the flow of processing executed by the vehicle dispatch processing device 2.

[0086] First, the acquisition unit 231 acquires the user ID included in the vehicle dispatch request (S1). Next, the waiting time identification unit 232 refers to waiting time data in which the waiting time is associated with the user U or an organization, and identifies the waiting time associated with the user U corresponding to the user ID acquired in S1 or the organization to which the user U belongs (S2). Furthermore, the vehicle identification unit 233 refers to boarding plan data in which the vehicle V and the scheduled departure time of the vehicle V are associated with the user, and identifies the vehicle V and the scheduled departure time associated with the user U corresponding to the user ID acquired in S1 (S3).

[0087] Then, the setting unit 234 determines whether or not the waiting time needs to be changed (S4). As described above, changes to the waiting time can be made by extending or shortening the waiting time. An example of extending the waiting time is when a passenger who plans to board requests that the waiting time be extended. Examples of shortening the waiting time are when a passenger who plans to board requests that the waiting time be shortened, when there is already a passenger in the vehicle V with which the passenger is planning to share a ride, when there are many passengers in the vehicle V with which the passenger is planning to share a ride, and when traffic congestion occurs.

[0088] If the setting unit 234 determines that the waiting time needs to be changed (S4: YES), it sets a new waiting time by changing the waiting time identified in S2 (S5) and proceeds to step S6. On the other hand, if the setting unit 234 determines that the waiting time does not need to be changed (S4: NO), it proceeds to step S6 without changing the waiting time.

[0089] Next, the notification unit 235 notifies the destination corresponding to the user U or the organization to which the user U belongs of the vehicle V and scheduled departure time identified in S3, and the original waiting time identified in S2 or the new waiting time set in S5 (S6).

[0090] Next, the display control unit 236 determines whether the waiting time specified in S2 or the new waiting time set in S5 has elapsed since the scheduled departure time specified in S3 (S7).

[0091] If the display control unit 236 determines that the waiting time has elapsed since the scheduled departure time (S7: YES), it instructs the vehicle V identified in S3 to depart by displaying on the crew terminal 3 provided in the vehicle V that it is time to depart (S8). On the other hand, if the display control unit 236 determines that the waiting time has not elapsed since the scheduled departure time (S7: NO), it repeats the processing of S7 until it can determine that the waiting time has elapsed since the scheduled departure time.

[0092] [Effects of the vehicle dispatch processing system S] As described above, the vehicle dispatch processing device 2 in the vehicle dispatch processing system S displays on the crew terminal 3 provided in the vehicle V that it is time to depart when the waiting time has elapsed since the scheduled departure time. This allows the crew to depart the vehicle V even if the passengers scheduled to board have not yet boarded, thereby preventing delays to the vehicle V. Furthermore, in the case of a shared ride, this prevents inconvenience to other passengers.

[0093] <Modification> In the above example, the vehicle V waits based on the scheduled departure time, but if the vehicle V arrives at the planned boarding location of the passengers earlier than the scheduled departure time, the vehicle V may wait based on the arrival time. That is, the display control unit 236 may cause the crew terminal 3 provided in the vehicle V to display that it is time to depart when the waiting time has elapsed since the arrival time at the planned boarding location.

[0094] Note that the vehicle V may wait based on the estimated arrival time. In this case, the estimated arrival time may change in real time as the vehicle V approaches the planned boarding location. Furthermore, when the vehicle V waits based on the estimated arrival time, the waiting time in the waiting time data is set as the time that the vehicle V can wait after the estimated arrival time of the vehicle V that the user U will board has passed.

[0095] Alternatively, if the vehicle V arrives at the planned boarding location of the passengers earlier than the scheduled departure time, the vehicle V may wait until the scheduled departure time. That is, when the scheduled departure time arrives, the display control unit 236 may cause the crew terminal 3 provided in the vehicle V to display that it is time to depart.

[0096] In the above example, the vehicle dispatch processing device 2 (server) executes a series of processes from acquiring a user ID to displaying that it is time to depart and stores data necessary for the execution. However, the driver terminal 3 may execute and store the processes. That is, the processes described above as being executed by the acquisition unit 231, waiting time determination unit 232, vehicle determination unit 233, setting unit 234, notification unit 235, display control unit 236, and fare determination unit 237 in the vehicle dispatch processing device 2 may be executed by the control unit 35 in the driver terminal 3. Furthermore, the waiting time data, boarding schedule data, and vehicle status data described as being stored in the storage unit 22 in the vehicle dispatch processing device 2 may be stored in the storage unit 34 in the driver terminal 3. In this way, by executing a series of processes and storing data on the driver terminal 3 side, the processes can proceed smoothly without interruption even when, for example, communication conditions between the driver terminal 3 and the vehicle dispatch processing device 2 are poor, thereby providing a comfortable riding environment for both passengers and drivers.

[0097] <Summary> [General-purpose assignment] One of the aims of the present invention is to be able to prevent vehicle delays.

[0098] [Issues corresponding to Appendix 1] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 1] The information processing device of this embodiment has a memory unit that stores waiting time data indicating the waiting time that the vehicle in which the user is riding can wait after the scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle, and a display control unit that, when the waiting time has passed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart. According to the information processing device, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0099] [Issues corresponding to Appendix 2] One of the goals of the present invention is to allow different wait times to be set for different users or organizations. [Appendix 2] The information processing device described in Appendix 1, wherein in the waiting time data, the waiting time is associated with the user who will be riding in the vehicle or the organization to which the user belongs, and in the boarding plan data, the vehicle and the scheduled departure time are associated with the user, and the information processing device further has an acquisition unit that acquires user identification information for identifying the user who will be riding in the vehicle, a waiting time determination unit that refers to the waiting time data and determines the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs, and a vehicle determination unit that refers to the boarding plan data and determines the vehicle and the scheduled departure time associated with the user corresponding to the acquired user identification information, and the display control unit, when the identified waiting time has elapsed from the identified scheduled departure time, displays on an information terminal provided in the identified vehicle that it is time to depart. This allows a user or organization to be sure of getting on a vehicle by setting a long waiting time, or conversely, to save on the fare by setting a short waiting time.

[0100] [Issues corresponding to Appendix 3] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 3] The information processing device of this embodiment has a memory unit that stores waiting time data indicating the waiting time that the vehicle can wait after the arrival time at the user's planned boarding location has passed, an acquisition unit that acquires the arrival time from the vehicle, and a display control unit that, when the waiting time has passed since the acquired arrival time, displays on an information terminal installed in the vehicle that is the subject of acquiring the arrival time that it is time to depart. According to the information processing device, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0101] [Issues corresponding to Appendix 4] One of the goals of the present invention is to allow different wait times to be set for different users or organizations. [Appendix 4] The information processing device described in Appendix 3, wherein in the waiting time data, the waiting time is associated with the user riding in the vehicle or the organization to which the user belongs, the acquisition unit further acquires user identification information for identifying the user riding in the vehicle, the information processing device further has a waiting time determination unit that refers to the waiting time data and determines the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs, and the display control unit, when the determined waiting time has elapsed from the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is to be obtained that it is time to depart. This allows a user or organization to be sure of getting on a vehicle by setting a long waiting time, or conversely, to save on the fare by setting a short waiting time.

[0102] [Issues corresponding to Appendix 5] One of the objects of the present invention is to enable the waiting time to be extended in response to a request from the user. [Appendix 5] 5. The information processing device according to claim 1, further comprising: an acquisition unit that acquires a request to extend the waiting time; and a setting unit that sets a new waiting time by adding the extension time indicated by the extension request to the waiting time. This prevents the user from missing the vehicle they are planning to board if they are likely to arrive late at their intended boarding location.

[0103] [Issues corresponding to Appendix 6] One of the objects of the present invention is to enable the waiting time to be reduced in response to a request from a user. [Appendix 6] 5. The information processing device according to claim 1, further comprising: an acquisition unit that acquires a request to shorten the waiting time; and a setting unit that sets a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time. This allows the user to save on the fare if they are likely to arrive at their intended boarding location early.

[0104] [Issues corresponding to Appendix 7] One of the objectives of the present invention is to reduce waiting times when there are passengers ahead of the user in the vehicle they plan to share a ride with. [Appendix 7] The information processing device described in any one of Appendices 1 to 4, wherein the vehicle is a ride-sharing vehicle, the memory unit further stores vehicle status data in which the number of passengers already in the vehicle is associated with the vehicle, and the information processing device further has: a setting unit that identifies the number of passengers associated with the vehicle dispatched to the user by referring to the vehicle status data, and if the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time; and a notification unit that notifies an address corresponding to the user or an organization to which the user belongs of information indicating that the waiting time has been shortened. This reduces the waiting time for passengers who have boarded earlier after the vehicle arrives at the user's planned boarding location, thereby preventing inconvenience to the passengers who have boarded earlier.

[0105] [Issues corresponding to Appendix 8] One of the objects of the present invention is to set a shorter waiting time as the number of passengers planning to ride in the vehicle in which the user plans to share a ride increases. [Appendix 8] The information processing device described in any one of Appendices 1 to 4, wherein the vehicle is a carpooling vehicle, the memory unit further stores vehicle status data associated with the vehicle in which the planned number of passengers, which is the number of passengers scheduled to ride in the vehicle, and the information processing device further has: a setting unit that identifies the planned number of passengers associated with the vehicle dispatched to the user by referring to the vehicle status data, and sets a new waiting time by subtracting a predetermined time from the waiting time, the new waiting time being set longer the greater the identified planned number of passengers; and a notification unit that notifies an address corresponding to the user or an organization to which the user belongs of information indicating that the waiting time has been shortened. As a result, even if the first passenger gets on just before the end of the waiting time, the waiting time is the shortened waiting time, so there is a high probability that the subsequent passengers will arrive at the scheduled boarding location at the scheduled boarding time, and other passengers will not be inconvenienced.

[0106] [Issues corresponding to Appendix 9] One of the objects of the present invention is to set a short waiting time when there is congestion on the road. [Appendix 9] The information processing device described in any one of Appendices 1 to 4, further comprising: an acquisition unit that acquires congestion information from the departure point to the destination of the vehicle; a setting unit that, when the congestion information indicates that congestion has occurred, sets a new waiting time by subtracting a time corresponding to the congestion situation from the waiting time; and a notification unit that notifies an address corresponding to the user or an organization to which the user belongs of information indicating that the waiting time has been shortened. This can prevent delays in arrival at the destination due to traffic congestion, and in the case of carpooling, can prevent delays in arrival of subsequent passengers at the planned boarding location due to traffic congestion.

[0107] [Issues corresponding to Appendix 10] One of the objects of the present invention is to be able to determine the fare for riding in a vehicle. [Appendix 10] 5. The information processing device according to claim 1, further comprising a fare determination unit that determines a fare for boarding the vehicle based on the length of the waiting time. This eliminates the need for the driver to manually calculate the waiting fee separately when passengers disembark, reducing the amount of work that the driver and users have to do when disembarking.

[0108] [Issues corresponding to Appendix 11] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 11] The information processing method of this embodiment includes a display control step executed by a computer having a memory unit that stores waiting time data indicating the waiting time that is the time a user can wait after the scheduled departure time of the vehicle in which the user is riding, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle, and causes an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data to display that it is time to depart when the waiting time has elapsed from the scheduled departure time. According to the above information processing method, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0109] [Issues corresponding to Appendix 12] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 12] The information terminal of this embodiment is an information terminal installed in a vehicle, and has a communication unit that receives a waiting time, which is the time a user can wait after the scheduled departure time of the vehicle in which the user is riding, and the scheduled departure time of the vehicle, and a display unit that displays that it is time to depart when the waiting time has passed since the scheduled departure time. According to the information terminal, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0110] [Issues corresponding to Appendix 13] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 13] The information processing system of this embodiment includes an information processing device described in Appendix 1 or 2, and an information terminal provided in a vehicle that can communicate with the information processing device. The information processing device has a memory unit that stores waiting time data indicating a waiting time that is a time that a user can wait after the scheduled departure time of the vehicle in which the user is riding has passed, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle, and a device communication unit that, when the waiting time has passed from the scheduled departure time, sends notification data indicating that it is time to depart to the information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data. The information terminal has a device communication unit that receives the notification data, and a display unit that displays that it is time to depart when the terminal communication unit receives the notification data. According to the information processing system described above, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0111] [Issues corresponding to Appendix 14] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 14] The information processing method of this embodiment includes an acquisition step of acquiring the arrival time from the vehicle, which is executed by a computer having a memory unit that stores waiting time data indicating the waiting time that the vehicle can wait after the arrival time at the user's planned boarding location has passed, and a display control step of displaying, when the waiting time has passed since the acquired arrival time, on an information terminal provided in the vehicle that is the subject of the acquisition of the arrival time, that it is time to depart. According to the above information processing method, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0112] [Issues corresponding to Appendix 15] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 15] The information terminal of this embodiment has a communication unit that receives a waiting time, which is the time a vehicle can wait after the arrival time at the user's planned boarding location has passed, and a display control unit that, when the waiting time has passed since the input arrival time, displays on the information terminal installed in the vehicle for which the arrival time was input that it is time to depart. According to the information terminal, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0113] [Issues corresponding to Appendix 16] One of the purposes of the present invention is to prevent vehicle delays by informing the driver who is waiting for passengers that it is time to depart. [Appendix 16] The information processing system according to this embodiment includes an information processing device as described in Supplementary Note 3 or 4, and an information terminal provided in a vehicle that can communicate with the information processing device. The information processing device has a memory unit that stores waiting time data indicating a waiting time that is the time the vehicle can wait after the arrival time at the user's planned boarding location has passed, an acquisition unit that acquires the arrival time from the vehicle, and a device communication unit that, when the waiting time has passed since the acquired arrival time, transmits notification data indicating that it is time to depart to the information terminal provided in the vehicle that is the subject of acquiring the arrival time. The information terminal has a device communication unit that receives the notification data, and a display unit that displays that it is time to depart when the terminal communication unit receives the notification data. According to the information processing system described above, the driver can start the vehicle even if the passengers scheduled to board the vehicle have not yet boarded, thereby preventing vehicle delays.

[0114] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0115] 1. User terminal 11 Control section 12 Communications Department 13 Display section 14 Storage section 15 Control Unit 2. Vehicle dispatch processing device 21 Communication unit (device communication unit) 22 Control Unit 23 Memory section 231 Acquisition Department 232 Waiting time specification unit 233 Vehicle Identification Department 234 Settings 235 Notification Department 236 Display control unit 237 Fee Determination Department 3 Crew terminal 31 Operation section 32 Communication unit (terminal communication unit) 33 Display section 34 Storage section 35 Control Unit S Vehicle dispatch processing system

Claims

1. waiting time data in which a waiting time, which is a time period during which a vehicle in which a user is riding can wait after a scheduled departure time of the vehicle has passed, is associated with the user riding in the vehicle or an organization to which the user belongs; boarding plan data in which the vehicle, the scheduled departure time of the vehicle, and the user are associated with each other; a storage unit that stores the an acquisition unit that acquires user identification information for identifying a user who gets on the vehicle; a waiting time specifying unit that refers to the waiting time data and specifies the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a vehicle identification unit that refers to the boarding plan data and identifies the vehicle and the scheduled departure time associated with the user corresponding to the acquired user identification information; a display control unit that displays, when the specified waiting time has elapsed from the specified scheduled departure time, on an information terminal provided in the specified vehicle that it is time to depart; An information processing device having the above.

2. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires a request to extend the waiting time; a setting unit that sets a new waiting time by adding the extension time indicated by the extension request to the waiting time; a display control unit that, when the new waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; An information processing device having the above.

3. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires a request to shorten the waiting time; a setting unit that sets a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a display control unit that, when the new waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; An information processing device having the above.

4. a storage unit that stores waiting time data indicating a waiting time that a vehicle can wait after a scheduled departure time of the vehicle in which the user is riding has passed, boarding schedule data that associates the vehicle with the scheduled departure time of the vehicle, and vehicle status data that associates a number of passengers already riding in the vehicle with the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and when the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; An information processing device having the above.

5. a storage unit that stores waiting time data indicating a waiting time that a vehicle can wait after a scheduled departure time of the vehicle in which the user is riding has passed, boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, and vehicle status data that associates a scheduled number of passengers, which is the number of passengers scheduled to ride in the vehicle, with the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and sets a new waiting time by subtracting from the waiting time a predetermined time that is set to be longer as the identified number of passengers is larger; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; An information processing device having the above.

6. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires congestion information from a departure point to a destination point of the vehicle; a setting unit that, when the congestion information indicates that congestion has occurred, sets a new waiting time by subtracting a time corresponding to the congestion situation from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; An information processing device having the above.

7. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; a display control unit that, when the waiting time has elapsed since the scheduled departure time, displays on an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data that it is time to depart; a fare determination unit that determines a fare for riding the vehicle based on the length of the waiting time; An information processing device having the above.

8. a storage unit that stores waiting time data that associates a waiting time, which is a time that a vehicle can wait after an arrival time at a user's planned boarding location, with the user who will board the vehicle or an organization to which the user belongs; an acquisition unit that acquires the arrival time and user identification information for identifying a user who gets on the vehicle from the vehicle; a waiting time specifying unit that refers to the waiting time data and specifies the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a display control unit that displays, when the waiting time specified from the acquired arrival time has elapsed, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing device having the above.

9. a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time and the request for extension of the waiting time from the vehicle; a setting unit that sets a new waiting time by adding the extension time indicated by the extension request to the waiting time; a display control unit that, when the new waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; An information processing device having the above.

10. a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time and a request to shorten the waiting time from the vehicle; a setting unit that sets a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a display control unit that, when the new waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; An information processing device having the above.

11. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers already on the vehicle is associated with the vehicle; an acquisition unit that acquires the arrival time from the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and when the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; An information processing device having the above.

12. a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers planned to board the vehicle is associated with the vehicle; an acquisition unit that acquires the arrival time from the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and sets a new waiting time by subtracting from the waiting time a predetermined time that is set to be longer as the identified number of passengers is larger; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; An information processing device having the above.

13. a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time from the vehicle and acquires congestion information from a departure point to a destination point of the vehicle; a setting unit that, when the congestion information indicates that congestion has occurred, sets a new waiting time by subtracting a time corresponding to the congestion situation from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control unit that, when the new waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; An information processing device having the above.

14. a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time from the vehicle; a display control unit that, when the waiting time has elapsed since the acquired arrival time, displays on an information terminal provided in the vehicle from which the arrival time is acquired that it is time to depart; a fare determination unit that determines a fare for riding the vehicle based on the length of the waiting time; An information processing device having the above.

15. waiting time data in which a waiting time, which is a time period during which a vehicle in which a user is riding can wait after a scheduled departure time of the vehicle has passed, is associated with the user riding in the vehicle or an organization to which the user belongs; boarding plan data in which the vehicle, the scheduled departure time of the vehicle, and the user are associated with each other; A computer having a storage unit storing an acquisition step of acquiring user identification information for identifying a user riding in the vehicle; a waiting time specifying step of referring to the waiting time data and specifying the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a vehicle identification step of referring to the boarding plan data and identifying the vehicle and the scheduled departure time associated with the user corresponding to the acquired user identification information; a display control step of displaying, when the specified waiting time has elapsed from the specified scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the specified vehicle; An information processing method comprising:

16. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that a vehicle that a user boards can wait after a scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, an acquisition step of acquiring a request to extend the waiting time; a setting step of setting a new waiting time by adding the extension time indicated by the extension request to the waiting time; a display control step of displaying, when the new waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; An information processing method comprising:

17. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that a vehicle that a user boards can wait after a scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, an acquisition step of acquiring a request to shorten the waiting time; a setting step of setting a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a display control step of displaying, when the new waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; An information processing method comprising:

18. A computer having a storage unit that stores waiting time data indicating a waiting time that a vehicle can wait after a scheduled departure time of a ride-sharing vehicle in which a user is riding has passed, boarding schedule data associating the vehicle with a scheduled departure time of the vehicle, and vehicle status data in which a number of passengers already riding in the vehicle is associated with the vehicle, a setting step of identifying the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and if the identified number of passengers is one or more, setting a new waiting time by subtracting a predetermined time from the waiting time; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; An information processing method comprising:

19. A computer having a storage unit that stores waiting time data indicating a waiting time that a ride-sharing vehicle in which a user is riding can wait after a scheduled departure time of the vehicle has passed, boarding plan data associating the vehicle with a scheduled departure time of the vehicle, and vehicle status data in which a scheduled number of passengers that is the number of passengers scheduled to ride in the vehicle is associated with the vehicle, a setting step of identifying the number of passengers scheduled to ride in the vehicle allocated to the user by referring to the vehicle status data, and setting a new waiting time by subtracting a predetermined time, which is set to be longer as the identified number of passengers scheduled to ride in increases, from the waiting time; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; An information processing method comprising:

20. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that a vehicle that a user boards can wait after a scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, an acquisition step of acquiring congestion information from a departure point to a destination point of the vehicle; a setting step of setting a new waiting time by subtracting a time corresponding to the state of the traffic jam from the waiting time when the traffic jam information indicates that a traffic jam has occurred; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; An information processing method comprising:

21. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that a vehicle that a user boards can wait after a scheduled departure time of the vehicle has passed, and boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, a display control step of displaying, when the waiting time has elapsed since the scheduled departure time, a message indicating that it is time to depart on an information terminal provided in the vehicle associated with the scheduled departure time in the boarding plan data; a fare determination step of determining a fare for riding the vehicle based on the length of the waiting time; An information processing method comprising:

22. A computer having a storage unit that stores waiting time data that associates a waiting time, which is a time period during which a vehicle can wait after an arrival time at a user's planned boarding location has passed, with the user who will board the vehicle or an organization to which the user belongs, executes the method. an acquiring step of acquiring the arrival time and user identification information for identifying a user who gets on the vehicle from the vehicle; a waiting time specifying step of referring to the waiting time data and specifying the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a display control step of displaying, when the waiting time specified from the acquired arrival time has elapsed, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

23. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time period during which a vehicle can wait after an arrival time at a user's planned boarding location has passed, an acquisition step of acquiring the arrival time and the request for extension of the waiting time from the vehicle; a setting step of setting a new waiting time by adding the extension time indicated by the extension request to the waiting time; a display control step of displaying, when the new waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

24. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time period during which a vehicle can wait after an arrival time at a user's planned boarding location has passed, an acquisition step of acquiring the arrival time and the request to shorten the waiting time from the vehicle; a setting step of setting a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a display control step of displaying, when the new waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

25. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers already in the vehicle is associated with the vehicle, the number of passengers being the number of passengers already in the vehicle, is executed. an acquisition step of acquiring the arrival time from the vehicle; a setting step of identifying the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and if the identified number of passengers is one or more, setting a new waiting time by subtracting a predetermined time from the waiting time; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

26. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers planned to board the vehicle is associated with the vehicle, the number of passengers being the number of passengers planned to board the vehicle, is executed. an acquisition step of acquiring the arrival time from the vehicle; a setting step of identifying the number of passengers scheduled to ride in the vehicle allocated to the user by referring to the vehicle status data, and setting a new waiting time by subtracting a predetermined time, which is set to be longer as the identified number of passengers scheduled to ride in increases, from the waiting time; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

27. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time period during which a vehicle can wait after an arrival time at a user's planned boarding location has passed, an acquisition step of acquiring the arrival time from the vehicle and acquiring congestion information from a departure point to a destination point of the vehicle; a setting step of setting a new waiting time by subtracting a time corresponding to the state of the traffic jam from the waiting time when the traffic jam information indicates that a traffic jam has occurred; a notification step of notifying information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a display control step of displaying, when the new waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; An information processing method comprising:

28. A computer having a storage unit that stores waiting time data indicating a waiting time that is a time period during which a vehicle can wait after an arrival time at a user's planned boarding location has passed, an acquisition step of acquiring the arrival time from the vehicle; a display control step of displaying, when the waiting time has elapsed since the acquired arrival time, a message indicating that it is time to depart on an information terminal provided in the vehicle from which the arrival time is acquired; a fare determination step of determining a fare for riding the vehicle based on the length of the waiting time; An information processing method comprising:

29. An information processing device according to claim 1, and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data that associates a waiting time, which is a time that a vehicle that a user boards can wait after a scheduled departure time of the vehicle has passed, with the user boarding the vehicle or an organization to which the user belongs, and boarding plan data that associates the vehicle, the scheduled departure time of the vehicle, and the user; an acquisition unit that acquires user identification information for identifying a user who gets on the vehicle; a waiting time specifying unit that refers to the waiting time data and specifies the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a vehicle identification unit that refers to the boarding plan data and identifies the vehicle and the scheduled departure time associated with the user corresponding to the acquired user identification information; a device communication unit that transmits notification data indicating that it is time to depart to an information terminal provided in the identified vehicle when the identified waiting time has elapsed from the identified scheduled departure time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

30. 3. A vehicle information processing system comprising: an information processing device according to claim 2; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires a request to extend the waiting time; a setting unit that sets a new waiting time by adding the extension time indicated by the extension request to the waiting time; a device communication unit that, when the new waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

31. an information processing device according to claim 3; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires a request to shorten the waiting time; a setting unit that sets a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a device communication unit that, when the new waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

32. an information processing device according to claim 4; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that a vehicle can wait after a scheduled departure time of the vehicle in which the user is riding has passed, boarding schedule data that associates the vehicle with the scheduled departure time of the vehicle, and vehicle status data that associates a number of passengers already riding in the vehicle with the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and when the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

33. 6. A vehicle information processing system comprising: an information processing device according to claim 5; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that a vehicle can wait after a scheduled departure time of the vehicle in which the user is riding has passed, boarding plan data that associates the vehicle with a scheduled departure time of the vehicle, and vehicle status data that associates a scheduled number of passengers, which is the number of passengers scheduled to ride in the vehicle, with the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and sets a new waiting time by subtracting from the waiting time a predetermined time that is set to be longer as the identified number of passengers is larger; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

34. 7. A vehicle information processing system comprising: an information processing device according to claim 6; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; an acquisition unit that acquires congestion information from a departure point to a destination point of the vehicle; a setting unit that, when the congestion information indicates that congestion has occurred, sets a new waiting time by subtracting a time corresponding to the congestion situation from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

35. an information processing device according to claim 7; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after a scheduled departure time of the vehicle that the user boards, and boarding plan data that associates the vehicle with the scheduled departure time of the vehicle; a device communication unit that, when the waiting time has elapsed since the scheduled departure time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is associated with the scheduled departure time in the boarding plan data; and a fare determination unit that determines a fare for riding the vehicle based on the length of the waiting time; and The information terminal a terminal communication unit that receives the notification data and the determined fee; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart and displays the fare determined when the user gets off the vehicle; having Information processing system.

36. an information processing device according to claim 8; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data that associates a waiting time, which is a time that a vehicle can wait after an arrival time at a user's planned boarding location, with the user who will board the vehicle or an organization to which the user belongs; an acquisition unit that acquires the arrival time and user identification information for identifying a user who gets on the vehicle from the vehicle; a waiting time specifying unit that refers to the waiting time data and specifies the waiting time associated with the user corresponding to the acquired user identification information or the organization to which the user belongs; a device communication unit that, when the waiting time specified from the acquired arrival time has elapsed, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

37. 10. A vehicle information processing system comprising: an information processing device according to claim 9; and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time and the request for extension of the waiting time from the vehicle; a setting unit that sets a new waiting time by adding the extension time indicated by the extension request to the waiting time; a device communication unit that, when the new waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

38. 11. A vehicle information processing system comprising: an information processing device according to claim 10; and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time and a request to shorten the waiting time from the vehicle; a setting unit that sets a new waiting time by subtracting the shortening time indicated by the shortening request from the waiting time; a device communication unit that, when the new waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

39. An information processing device according to claim 11, and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers already on board the vehicle is associated with the vehicle; an acquisition unit that acquires the arrival time from the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and when the identified number of passengers is one or more, sets a new waiting time by subtracting a predetermined time from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

40. 13. A vehicle information processing system comprising: an information processing device according to claim 12; and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time that the vehicle can wait after the arrival time of the ride-sharing vehicle at the user's planned boarding location has passed, and vehicle status data in which the number of passengers planned to board the vehicle is associated with the vehicle; an acquisition unit that acquires the arrival time from the vehicle; a setting unit that identifies the number of passengers associated with the vehicle allocated to the user by referring to the vehicle status data, and sets a new waiting time by subtracting from the waiting time a predetermined time that is set to be longer as the identified number of passengers is larger; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

41. an information processing device according to claim 13; and an information terminal provided in a vehicle and capable of communicating with the information processing device; The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time from the vehicle and acquires congestion information from a departure point to a destination point of the vehicle; a setting unit that, when the congestion information indicates that congestion has occurred, sets a new waiting time by subtracting a time corresponding to the congestion situation from the waiting time; a notification unit that notifies information indicating that the waiting time has been shortened to an address corresponding to the user or an organization to which the user belongs; a device communication unit that, when the new waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle that is the subject of acquiring the arrival time; and The information terminal a terminal communication unit that receives the notification data; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart; having Information processing system.

42. An information processing device according to claim 14, and an information terminal provided in a vehicle and capable of communicating with the information processing device, The information processing device includes: a storage unit that stores waiting time data indicating a waiting time that is a time period during which the vehicle can wait after the arrival time of the vehicle at the user's planned boarding location has passed; an acquisition unit that acquires the arrival time from the vehicle; a device communication unit that, when the waiting time has elapsed since the acquired arrival time, transmits notification data indicating that it is time to depart to an information terminal provided in the vehicle from which the arrival time is acquired; a fare determination unit that determines a fare for riding the vehicle based on the length of the waiting time; and The information terminal a terminal communication unit that receives the notification data and the determined fee; a display unit that displays, when the terminal communication unit receives the notification data, that it is time to depart and displays the fare determined when the user gets off the vehicle; having Information processing system.

Images