Information processing device, business management system, business management method, and computer program

Abstract

An information processing device 1 comprises a manager information acquisition means 11 that acquires manager reliability level information indicating the reliability level of a manager who conducts a roll call, and a specification means 12 that specifies a manager who actually conducts the roll call as a roll caller on the basis of the manager reliability level information.

Description

[Technical Field]

[0001] The present disclosure relates to the technical fields of an information processing device, a business management system, an information processing method, and a recording medium that support the management of business execution. [Background technology]

[0002] Patent Document 1 describes an example of a roll call system that allows the person being called to receive a roll call appropriately even when the roll call giver and the person being called are in different locations. Patent Document 1 describes that the device being called includes an authentication device that authenticates the person being called, a sphygmomanometer that measures the blood pressure of the person being called, an acceleration plethysmograph that measures the acceleration pulse wave of the person being called, a body surface thermometer that measures the body surface temperature of the person being called, and an alcohol meter that measures the alcohol concentration in the breath of the person being called. Patent Document 1 also describes that for each person being called, history such as past traffic violations, chronic illnesses, and past work history is registered in advance and displayed on the monitor of the device being called.

[0003] Furthermore, Patent Document 2 describes an example of a roll call system that can give priority to the roll call of a person who requests a priority roll call. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2011-238059 [Patent Document 2] Japanese Patent Application Laid-Open No. 2012-123433 Summary of the Invention [Problem to be solved by the invention]

[0005] An object of this disclosure is to provide an information processing device, an information processing method, and a recording medium that aim to improve upon the techniques described in prior art documents. [Means for solving the problem]

[0006] One aspect of the information processing device includes an administrator information acquisition means for acquiring administrator reliability information indicating the reliability of the administrator conducting the roll call, and an identification means for identifying the administrator who actually conducts the roll call as the roll call executor based on the administrator reliability information. One aspect of the business management system includes a terminal for the person being called that has a communication means for communicating with an external device and an image generation means for capturing an image of the person being called to generate a current facial image of the person being called, a communication means for communicating with the external device, an image acquisition means for acquiring the current facial image of the person being called from the image generation means via the communication means, and an information processing device that has the above-mentioned information processing device, and an administrator terminal that has a communication means for communicating with the external device and a display that is controlled by the display control means via the communication means and displays a screen for the administrator.

[0007] One aspect of the information processing method acquires manager reliability information indicating the reliability of the manager who will conduct the roll call, and identifies the manager who will actually conduct the roll call as the roll call executor based on the manager reliability information.

[0008] One aspect of the recording medium is a recording medium having recorded thereon a computer program for causing a computer to execute an information processing method for acquiring manager reliability information indicating the reliability of the manager conducting the roll call, and identifying the manager who actually conducts the roll call as the roll call executor based on the manager reliability information. [Brief explanation of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram showing the configuration of an information processing device according to the first embodiment. [Figure 2] FIG. 2 is a block diagram showing the configuration of an information processing device according to the second embodiment. [Figure 3] FIG. 3 is a flowchart showing the flow of a roll call executor assignment operation performed by the information processing device in the second embodiment. [Figure 4]FIG. 4 is a flowchart showing the flow of the roll call executor assignment operation performed by the information processing device in the third embodiment. [Figure 5] FIG. 5 is a block diagram showing the configuration of the operation management system in the fourth embodiment. [Figure 6] FIG. 6 is a diagram showing the flow of the traffic management operation performed by the traffic management system in the fourth embodiment. [Figure 7] FIG. 7 is a block diagram showing the configuration of an information processing device according to the fourth embodiment. [Figure 8] FIG. 8 is a diagram showing an example of a display on the manager terminal in the fourth embodiment. [Figure 9] FIG. 9 is a flowchart showing the flow of the roll call supporting operation performed by the information processing device in the fourth embodiment. [Figure 10] FIG. 10 is a block diagram showing the configuration of an information processing device according to the fifth embodiment. [Figure 11] FIG. 11 is a flowchart showing the flow of the roll call supporting operation performed by the information processing device in the fifth embodiment. [Figure 12] FIG. 12 is a diagram showing the flow of the traffic management operation performed by the traffic management system in the fifth embodiment. [Figure 13] FIG. 13 is a flowchart showing the flow of the roll call supporting operation performed by the information processing device in the sixth embodiment. [Figure 14] FIG. 14 is a block diagram showing the configuration of an information processing device according to the seventh embodiment. [Figure 15] FIG. 15 is a diagram showing a flow of pre-duty operation management operations performed by an information processing device in the eighth embodiment. [Figure 16] FIG. 16 is a diagram showing the flow of on-duty operation management operations performed by the operation management system in the eighth embodiment. [Figure 17] FIG. 17 is a diagram showing an example of a display on the manager terminal in the eighth embodiment. [Figure 18] FIG. 18 is a block diagram showing the configuration of an information processing device according to the ninth embodiment. [Figure 19] FIG. 19 is a flowchart showing the flow of an administrator reliability calculation operation performed by an information processing device in the ninth embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, embodiments of an information processing device, a business management system, an information processing method, and a recording medium will be described with reference to the drawings. (1) First embodiment

[0011] First, a first embodiment of an information processing device, an information processing method, and a recording medium will be described. Hereinafter, the first embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 1 to which the first embodiment of the information processing device, the information processing method, and the recording medium is applied.

[0012] 1 is a block diagram showing the configuration of an information processing device 1 according to the first embodiment. As shown in FIG. 1, the information processing device 1 includes an administrator information acquisition unit 11 and an identification unit 12.

[0013] The administrator information acquisition unit 11 acquires administrator reliability information indicating the reliability of the administrator who will perform the roll call. The identification unit 12 identifies the administrator who will actually perform the roll call as the roll call executor based on the administrator reliability information. A roll call may be when a manager receives a report from a person being called on their daily inspection, their health condition, and whether or not they are under the influence of alcohol, and then performs a check and gives necessary instructions to ensure safety. A roll call may include a pre-shift roll call conducted when the person being called is about to start work for the first time that day, and a post-shift roll call conducted when the person has finished work for the day. A roll call may be conducted in person or remotely. Here, the manager may be a person who manages the performance of work. A face-to-face roll call may refer to a roll call conducted while the manager and the person being called are close enough to maintain social distance. A remote roll call may refer to a roll call conducted while physically separated and connected via a network such as a communication line. A remote roll call may be, for example, a roll call conducted for a driver at another office, and can be conducted via a roll call device. The roll call device may be capable of providing driver information necessary for the roll call. The information processing device 1 in the first embodiment can be used for roll calls conducted either face-to-face or remotely.

[0014] The execution of work is managed by a manager. For example, at the start and end of a work, the manager may take a roll call of the workers who will be performing the work. The manager may use the roll call to determine whether the workers can perform the work appropriately, and if the workers can perform the work appropriately, may allow the workers to start the work.

[0015] Each manager has different roll call capabilities. It is preferable to identify the manager who can more appropriately conduct the scheduled roll call as the roll call executor. By having the roll call conducted by an appropriate roll call executor, the work can be carried out appropriately. Therefore, in the first embodiment, the roll call executor who will actually conduct the roll call is identified based on the manager's reliability.

[0016] The information processing device 1 in the first embodiment identifies the manager who will actually perform the roll call as the roll call executor, based on the reliability of the manager who will perform the roll call. That is, in the first embodiment, the concept of manager reliability is introduced, and the information processing device 1 identifies an appropriate manager as the roll call executor based on the manager's reliability. Therefore, the information processing device 1 in the first embodiment can support the realization of appropriate roll calls by appropriate managers, and can support the appropriate management of business execution. (2) Second embodiment

[0017] Next, a second embodiment of the information processing device, the information processing method, and the recording medium will be described. Hereinafter, the second embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 2 to which the second embodiment of the information processing device, the information processing method, and the recording medium is applied. (2-1) Configuration of information processing device 2

[0018] First, the configuration of the information processing device 2 in the second embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the configuration of the information processing device 2 in the second embodiment. Note that in the following description, components that have already been described will be given the same reference numerals, and detailed description thereof will be omitted.

[0019] 2, the information processing device 2 includes a calculation device 21 and a storage device 22. The information processing device 2 may further include a communication device 23, an input device 24, and an output device 25. However, the information processing device 2 does not necessarily include at least one of the communication device 23, the input device 24, and the output device 25. The calculation device 21, the storage device 22, the communication device 23, the input device 24, and the output device 25 may be connected via a data bus 26.

[0020] The arithmetic device 21 includes, for example, at least one of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), and an FPGA (Field Programmable Gate Array). The arithmetic device 21 reads a computer program. For example, the arithmetic device 21 may read a computer program stored in the storage device 22. For example, the arithmetic device 21 may read a computer program stored in a computer-readable, non-transitory recording medium using a recording medium reading device (e.g., an input device 24 described later) not shown in the drawings that is provided in the information processing device 2. The arithmetic device 21 may acquire (i.e., download or read) the computer program from a device (not shown) located outside the information processing device 2 via the communication device 23 (or another communication device). The arithmetic device 21 executes the read computer program. As a result, logical functional blocks for executing operations to be performed by the information processing device 2 are realized within the arithmetic device 21. That is, the arithmetic device 21 can function as a controller for realizing logical functional blocks for executing the operations (in other words, processing) that the information processing device 2 should perform.

[0021] 2 shows an example of logical functional blocks realized in the calculation device 21 to execute the roll call executor assignment operation. As shown in FIG. 2, the calculation device 21 realizes an administrator information acquisition unit 211, which is a specific example of "administrator information acquisition means," an identification unit 212, which is a specific example of "identification means," and a driver information acquisition unit 213, which is a specific example of "driver information acquisition means." Details of the operations of the administrator information acquisition unit 211, the identification unit 212, and the driver information acquisition unit 213 will be described in detail later with reference to FIG. 3. However, the calculation device 21 does not necessarily have to include the driver information acquisition unit 213.

[0022] The storage device 22 can store desired data. For example, the storage device 22 may temporarily store a computer program executed by the arithmetic device 21. The storage device 22 may temporarily store data that the arithmetic device 21 temporarily uses when the arithmetic device 21 is executing a computer program. The storage device 22 may store data that the information processing device 2 stores for a long period of time. The storage device 22 may include at least one of a RAM (Random Access Memory), a ROM (Read Only Memory), a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device. In other words, the storage device 22 may include a non-temporary recording medium.

[0023] The communication device 23 is capable of communicating with devices external to the information processing device 2 via a communication network (not shown).

[0024] The input device 24 is a device that accepts information input to the information processing device 2 from outside the information processing device 2. For example, the input device 24 may include an operation device (for example, at least one of a keyboard, a mouse, and a touch panel) that can be operated by an operator of the information processing device 2. For example, the input device 24 may include a reading device that can read information recorded as data on a recording medium that can be externally attached to the information processing device 2.

[0025] The output device 25 is a device that outputs information to the outside of the information processing device 2. For example, the output device 25 may output information as an image. That is, the output device 25 may include a display device (a so-called display) that can display an image showing the information to be output. For example, the output device 25 may output information as sound. That is, the output device 25 may include an audio device (a so-called speaker) that can output sound. For example, the output device 25 may output information on paper. That is, the output device 25 may include a printing device (a so-called printer) that can print desired information on paper.

[0026] In the second embodiment, the business to be performed may be operation of a vehicle such as a bus, truck, freight vehicle, or taxi, and the person to be called may be a driver of the vehicle. The information processing device 2 may be a device used by a vehicle operator to support roll calls of drivers who drive vehicles.

[0027] The vehicle operation manager is responsible for various tasks to ensure the proper operation of the vehicle. The manager's main duties are related to the driver's duties, including (1) understanding the driver's health condition, (2) managing the driver's working hours, (3) providing guidance to the driver, and (4) operational management such as monitoring the operation.

[0028] (1) In order to operate vehicles safely and smoothly, it is essential that drivers are in good physical and mental health, so managers should check, understand, record, and manage the health status of drivers through roll calls. Roll calls are preferably conducted both before and after a driver's shift, but there are no restrictions on the timing of roll calls.

[0029] (2) The manager will assign duties to the driver within the scope of working hours stipulated by law, and the driver will perform the duties in accordance with this assignment. The driver will record the time of before and after driving, breaks, naps, etc., and the manager may check whether the specified working hours are observed and whether breaks are taken in the right amount. The manager may also record and manage the distance, time, and location of the vehicle driven.

[0030] (3) The manager may provide guidance to drivers regarding driving, customer service, etc. The manager may provide general guidance to all drivers regarding the knowledge and mindset required to drive a vehicle. The manager may also provide specific guidance to specific drivers, such as "novice drivers," "accident-causing drivers," and "elderly drivers." An accident-causing driver refers to a driver who has caused a traffic accident. The manager may provide guidance to novice drivers, for example, on acquiring safe driving techniques. The manager may provide guidance to accident-causing drivers, for example, on preventing accidents from occurring again. The manager may provide guidance to elderly drivers, for example, on how to drive appropriately despite declining physical functions such as judgment. (4) The administrator may check the current operation status and check for any vehicle delays or accidents.

[0031] In addition, when a driver under their care causes an accident or receives a complaint, the manager may need to give the driver advice on how to resolve the issue or intervene between the parties involved. Therefore, it is a good idea to assign a manager who can handle accidents and complaints to drivers who are likely to cause accidents or receive complaints. It is preferable that the manager who handles accidents and complaints be someone who can grasp the situation, properly determine who is responsible, and do not cause any disadvantage to the company. (2-2) Roll call executor assignment operation performed by the information processing device 2

[0032] Next, a roll call executor assigning operation performed by the information processing device 2 in the second embodiment will be described with reference to Fig. 3. Fig. 3 is a flowchart showing the flow of the roll call executor assigning operation performed by the information processing device 2 in the second embodiment.

[0033] 3, the driver information acquisition unit 213 acquires driver information of the driver in question (step S21). The driver information includes at least driver reliability information indicating the reliability of the driver in question, and the driver information acquisition unit 213 acquires the driver reliability information as called party reliability information indicating the reliability of the driver as a called party who receives a roll call. In the second embodiment, the identification unit 212 assigns a manager as a roll call executor to the driver based on the manager reliability information and the driver reliability information.

[0034] For example, if the driver information is stored in the storage device 22, the driver information acquisition unit 213 may acquire the driver information from the storage device 22. For example, if the driver information is stored in a recording medium that can be externally attached to the information processing device 2, the driver information acquisition unit 213 may acquire the driver information from the recording medium using a recording medium reading device (e.g., the input device 24) included in the information processing device 2. For example, if the driver information is stored in a device external to the information processing device 2 (e.g., a cloud server), the driver information acquisition unit 213 may acquire the driver information from the external device using the communication device 23. Furthermore, the driver reliability information included in the driver information may be calculated in advance or may be calculated in response to the start of operation.

[0035] Next, the identification unit 212 uses the driver reliability information from the driver information acquired in step S21 to determine whether the reliability of the driver is equal to or less than a first predetermined value (step S22). If the result of the determination in step S22 is that the reliability of the driver is equal to or less than the first predetermined value (step S22: Yes), the administrator information acquisition unit 211 acquires administrator reliability information indicating the reliability of the administrator who will conduct the driver's roll call (step S23). Next, the identification unit 212 uses the administrator reliability information to identify an administrator whose reliability is equal to or greater than a second predetermined value as a roll call executor who will actually conduct the driver's roll call (step S24). In other words, if the reliability of the driver as a person to be roll called is equal to or less than the first predetermined value, the identification unit 212 assigns an administrator whose reliability is equal to or greater than a second predetermined value to the driver as a roll call executor. (Administrator's trust level)

[0036] The manager's reliability may be calculated based on the manager's performance in managing the manager's work. The manager's performance in managing the manager's work may include the manager's past roll call performance. For example, the manager's performance in managing the manager's work may be high if a driver who receives a roll call from the manager is able to complete the work without causing any problems, such as an accident. In other words, the manager's reliability may be high if the manager determines that the driver is a non-problematic driver and starts the work, and the driver actually does not cause any problems, and an appropriate roll call is conducted. In other words, when the manager's reliability is calculated based on the manager's past roll call performance, the manager's reliability may change depending on the driving performance of the driver who receives the roll call. For example, if the driver does not cause any problems, the manager's reliability may be high, and if the driver causes any problems, the manager's reliability may be low. In other words, the manager's performance in managing the manager's work may change depending on the driver's reliability. Furthermore, the manager's reliability may change depending on the driver's reliability. If the driver does not cause any problems, the manager's trustworthiness may be increased, but if the driver does cause any problems, the trustworthiness may not be changed actively. Conversely, if the driver causes any problems, the manager's trustworthiness may be decreased, but if the driver does not cause any problems, the trustworthiness may not be changed actively.

[0037] However, a driver who frequently causes problems is more likely to cause problems than other drivers, even if the manager with a good management record calls the driver. Therefore, if a manager with a good management record and high trustworthiness calls the driver who frequently causes problems, the manager's trustworthiness may not be lowered when the driver causes problems compared to when other drivers cause problems.

[0038] On the other hand, the reliability of a manager may be calculated based on the manager's work situation, regardless of the driver's work performance. For example, the reliability of a manager with a long service history may be calculated to be high. Furthermore, the reliability of a manager may be calculated based on, for example, whether or not the manager has had any disputes with drivers in the past.

[0039] The trustworthiness of a manager may also be calculated based on an evaluation by a driver. For example, if a driver gives a high evaluation such as "a manager who can conduct a roll call in a short time," "a manager who can provide accurate guidance," or "a manager who is understanding," the trustworthiness of the manager may be calculated to be high. When calculating the trustworthiness of a manager based on an evaluation by a driver, the evaluation points may be prepared in advance. When calculating the trustworthiness of a manager based on an evaluation by a driver, a manager who receives many evaluation points from a driver may be judged to be more highly rated, and the trustworthiness may be calculated to be high.

[0040] According to the calculation method described above, the manager's reliability is not a fixed index but an index that changes from moment to moment. For example, the manager's reliability may be calculated and updated at the end of each day's work. In this case, the manager's reliability changes from day to day. On the other hand, if at least one of the manager and a driver who has received a roll call from the manager causes a serious problem, the manager's reliability may be immediately recalculated to reflect this.

[0041] In the second embodiment, the trustworthiness of the manager is an index used only when identifying the manager as the roll call executor, and is preferably information that is not disclosed to the driver, since it is expected that the driver will want to avoid receiving a roll call from a manager with low trustworthiness. (Driver reliability)

[0042] Drivers who require caution when driving a vehicle, such as accident-causing drivers and novice drivers with little driving experience, should receive a thorough roll call that is not simple. Therefore, in the second embodiment, the driver's reliability is introduced as an index for determining whether the driver should receive a thorough roll call that is not simple, and the reliability of drivers who require caution is calculated as low. If the driver's reliability is low, the driver can receive a roll call from a manager who can implement a thorough roll call that is not simple. In other words, if the driver's reliability is low, the driver can receive a roll call from a manager who can implement a highly effective roll call.

[0043] The reliability of a driver may be calculated based on the driving performance of the driver who receives the roll call. For example, the reliability of a driver may be calculated according to the number of accidents the driver has had in the past. In this case, the reliability may be calculated to be high if the driver has had few accidents in the past, and low if the driver has had many accidents in the past. Therefore, the reliability of a driver who performs his or her duties with a high rate of no accidents may be calculated to be high. Furthermore, the degree to which the reliability is increased or decreased may be changed depending on the severity of the accidents that the driver has caused.

[0044] The reliability of a driver may also be calculated based on the driver's driving history. For example, if the driver has a long driving history, the reliability of the driver may be calculated to be high, and if the driver has a short driving history, the reliability of the driver may be calculated to be low.

[0045] Furthermore, the reliability of a driver may be calculated according to the driver's work attitude. For example, if the absenteeism rate is low, the reliability of the driver may be calculated to be high, and if the absenteeism rate is high, the reliability of the driver may be calculated to be low.

[0046] According to the above-described calculation method, the reliability of the driver is not a fixed index but an index that changes every moment. For example, the reliability of the driver may be updated at the end of each day's work. In this case, the reliability of the driver changes from day to day. On the other hand, if the driver causes a serious problem, the reliability of the driver may be immediately recalculated to reflect this.

[0047] Furthermore, the reliability of a driver may be calculated according to the division of work. For example, if a driver who normally works in the morning is now working at night, the reliability of that driver's work may be calculated to be low. This is because the driver will be performing work at a different time than usual, and therefore a more thorough and complex roll call is likely to be required. Alternatively, if the driver is in charge of a different area, route, etc. than usual, the reliability of that driver's work may be calculated to be low. This is because the driver will be performing work in a different environment than usual, and therefore a more thorough and complex roll call is likely to be required. In other words, even if a driver has few past accidents, a long driving history, and a good work attitude, if the driver's working hours, work location, etc. are different from usual, the reliability of that driver may be calculated to be low. Conversely, because the environment is different from usual, it can be expected that the driver will perform his or her work more carefully than usual, and that accidents and other problems will be less likely to occur.

[0048] In step S24, if there are multiple managers whose reliability is equal to or greater than a second predetermined value, the identification unit 212 may, for example, randomly identify an administrator from among the multiple managers as the roll call executor. Furthermore, for example, the identification unit 212 may identify the administrator with the highest reliability among the multiple managers as the roll call executor. Furthermore, for example, the identification unit 212 may identify the administrator who has been assigned to the driver the longest time among the multiple managers as the roll call executor. Furthermore, for example, the identification unit 212 may identify the administrator who has been assigned to the driver the least number of times among the multiple managers as the roll call executor.

[0049] On the other hand, if the result of the determination in step S22 is that the reliability of the driver exceeds the first predetermined value (step S22: No), the identification unit 212 identifies the roll call executor who will actually conduct the roll call of the driver from the managers (step S25). The identification unit 212 may, for example, randomly identify an administrator from among multiple managers as the roll call executor. Alternatively, the identification unit 212 may, for example, identify the administrator with the highest reliability from among the multiple managers as the roll call executor. Alternatively, the identification unit 212 may, for example, identify the administrator from among the multiple managers who has been assigned to the driver the longest time as the roll call executor. Alternatively, the identification unit 212 may, for example, identify the administrator from among the multiple managers who has been assigned to the driver the least number of times as the roll call executor.

[0050] As described above, the identification unit 212 does not always have to assign a roll call executor to a driver based on the trustworthiness of the manager, and may assign a roll call executor based on the trustworthiness of the manager only to drivers with low trustworthiness, such as drivers who have caused accidents. In the second embodiment, automobiles are used as an example of an object of traffic management, but the object of traffic management is not limited to automobiles. The object of traffic management may be any vehicle, such as automobiles, trains, subways, motorcycles, bicycles, etc., aircraft such as airplanes, helicopters, drones, etc., or ships such as transport tankers and ferries, etc. The person to be called may be a driver who operates these vehicles. The information processing device 2 may be a device used by a vehicle operator, and may be a device that supports roll calls of drivers who operate vehicles. Furthermore, the information processing device 2 may be used not only for roll calls in vehicle operation but also for roll calls in factory work, roll calls in cargo management in warehouses, etc. The information processing device 2 in the second embodiment is applicable to any work in which roll calls are performed. (2-3) Technical Effects of Information Processing Device 2

[0051] As described above, the information processing device 2 in the second embodiment assigns one manager to a driver as the roll call executor who actually conducts the driver's roll call based on the reliability of the manager as well as the reliability of the driver as the person to be called.While which manager is the appropriate roll call executor varies for each driver, the information processing device 2 in the second embodiment can support the realization of appropriate roll calls by a manager who is suitable for the driver, and can support appropriate management of work execution.

[0052] In particular, it is desirable for drivers who are likely to cause problems to receive roll calls from a more trustworthy manager. As described above, when the reliability of a driver as a person to be called who receives a roll call is equal to or lower than a first predetermined value, the information processing device 2 in the second embodiment assigns a manager whose reliability is equal to or higher than a second predetermined value to the driver as the roll call executor. Therefore, the information processing device 2 in the second embodiment can support the realization of appropriate roll calls by a manager suited to the driver, and can support appropriate management of work execution, similar to the information processing device 1 in the first embodiment. (3) Third embodiment

[0053] Next, a third embodiment of the information processing device, the information processing method, and the recording medium will be described. Hereinafter, the third embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 3 to which the third embodiment of the information processing device, the information processing method, and the recording medium is applied.

[0054] The information processing device 3 in the third embodiment is different from the information processing device 2 in the second embodiment in the way in which the identification unit 212 assigns managers to drivers. In addition, the storage device 22 stores, as driver information, roll call history information indicating when and by which manager the driver has received a roll call in the past. Other features of the information processing device 3 may be the same as other features of the information processing device 2. (3-1) Roll call executor assignment operation performed by the information processing device 3

[0055] The flow of the roll call executor assignment operation in the third embodiment will be described below with reference to Fig. 4. Fig. 4 is a flowchart showing the flow of the roll call executor assignment operation in the third embodiment. In the following description, the same step numbers are used for processes that have already been described, and detailed descriptions thereof will be omitted.

[0056] 4, in the third embodiment, as in the second embodiment, the information processing device 3 performs operations from step S21 to step S25. In the third embodiment, the driver information acquired by the driver information acquisition unit 213 in step S21 includes at least driver reliability information and roll call history information.

[0057] In the third embodiment, the identification unit 212 assigns a manager to a roll call recipient as a roll call executor based on the period of time during which the manager has not been assigned to a driver as a roll call recipient. In the third embodiment, before the determination in step S22, the identification unit 212 adjusts the identifiability of each manager based on the roll call history information (step S31). For example, the identification unit 212 may change the degree of identifiability of each manager. For example, the identification unit 212 may change the degree of identifiability so that a manager who is frequently assigned to perform roll calls for drivers who request roll calls is less likely to be identified as the roll call executor for the driver. Furthermore, the identification unit 212 may change the degree of identifiability so that a manager who has not been assigned to perform a roll call for the driver for a short period of time is less likely to be identified as the roll call executor for the driver.

[0058] Furthermore, the identification unit 212 may exclude from the targets to be identified as the roll call executor any manager whose last roll call for the driver was shorter than a predetermined period. This allows a predetermined period or more to pass before a manager who has been assigned once is assigned again, and allows a manager who has not been assigned to the driver within the predetermined period to be assigned to the driver as the roll call executor.

[0059] In the third embodiment, the assignment of a manager to a driver as a roll call executor based on the driver's reliability, the manager's reliability, and roll call history information has been described. However, other assignment methods may be used. For example, the identification unit 212 may refer to the driver's gender. For example, the identification unit 212 may assign a female manager to a female driver. In this case, too, the identification unit 212 may assign a manager with high reliability if the driver's reliability is low, or may identify a manager so that the combination of a driver and a manager is not the same as a previous combination. Furthermore, for example, the identification unit 212 may refer to the language used by the driver. For example, the identification unit 212 may assign a manager who is fluent in Vietnamese to a driver who speaks Vietnamese. In this case, too, the identification unit 212 may assign a manager to a driver by referring to the reliability of the driver and the manager and the combination history. (3-2) Technical Effects of Information Processing Device 3

[0060] Similarly to the information processing device 2 in the second embodiment, when a driver's reliability is equal to or lower than a first predetermined value, the information processing device 3 in the third embodiment assigns a manager whose reliability is equal to or higher than a second predetermined value as the roll call executor to the driver. Furthermore, the information processing device 3 in the third embodiment assigns a manager to the driver as the roll call executor based on the period during which the manager has not been assigned to the driver. That is, the manager can be assigned as the roll call executor based on when and from which manager the driver received a roll call in the past. This makes it less likely that the same driver and manager will be paired. A pairing of unfamiliar drivers will result in a more tense roll call, which can prevent problematic behavior such as drunk driving from being overlooked.

[0061] Furthermore, if the same manager conducts many roll calls, the manager is likely to become overworked, which is not a desirable way of working. In contrast, the information processing device 3 in the third embodiment does not assign the same manager to conduct roll calls all the time, thereby avoiding this situation.

[0062] As described above, the information processing device 3 in the third embodiment can support appropriate management of business execution, similar to the information processing device 1 in the first embodiment and the information processing device 2 in the second embodiment. (4) Fourth embodiment

[0063] Next, a fourth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium will be described. Hereinafter, the fourth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium will be described using an operation management system 100 to which the fourth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium is applied. (4-1) Configuration of the traffic management system 100

[0064] First, the configuration of the traffic management system 100 in the fourth embodiment will be described with reference to FIG. 5. FIG. 5 is a block diagram showing the configuration of the traffic management system 100 in the fourth embodiment. As shown in FIG. 5, the traffic management system 100 includes an information processing device 4, a plurality of manager terminals 101-1, 101-2, . . . , 101-N (simply referred to as "101" when not distinguishing between them), and a plurality of driver terminals 102-1, 102-2, . . . , 102-N (simply referred to as "102" when not distinguishing between them). The information processing device 4 may be connected to each of the plurality of manager terminals 101 and the plurality of driver terminals 102 via a communication device 23.

[0065] Each administrator terminal 101 may be dedicated to a particular administrator, or may be shared by multiple administrators. Even when the administrator terminal 101 is shared by multiple administrators, it is preferable that the information processing device 4 be able to identify which administrator is using which administrator terminal 101. The information processing device 4 and the administrator terminal 101 may be directly connected, or may be connected via a network. The administrator terminals 101 may be installed in a concentrated manner in the same area (such as a building), or may be installed distributed in different areas.

[0066] The driver's terminal 102 may be a mobile terminal owned exclusively by the driver, or may be a terminal device installed in a garage or a sales office shared by multiple drivers. The information processing device 4 and the driver's terminal 102 may be connected via a network.

[0067] The driver's terminal 102 is connected wirelessly or by wire to each of the following devices: a camera 103, an alcohol detector 104, a body surface thermometer 105, a blood pressure monitor 106, and a driver's license reader 107. The camera 103 can acquire an image of the driver's face. The alcohol detector 104 can detect the alcohol concentration in the driver's breath and acquire an alcohol concentration value (alcohol test result). The body surface thermometer 105 can acquire the driver's body surface temperature value. The blood pressure monitor 106 can acquire the driver's blood pressure value. The license reader 107 can read the driver's driver's license information from the driver's license. The driver's license information may include at least the expiration date of the driver's driver's license.

[0068] The camera 103 may be mounted on the driver's terminal 102. Furthermore, devices capable of collecting biological information, such as the body surface thermometer 105 and blood pressure monitor 106, may be mounted on a wearable device worn by the driver. Managing health conditions is important, and it is preferable to be able to monitor them continuously. (4-2) Traffic management operations performed by the traffic management system 100

[0069] Next, the traffic management operation performed by the traffic management system 100 in the fourth embodiment will be described with reference to Fig. 6. Fig. 6 is a diagram showing the flow of the traffic management operation performed by the traffic management system 100 in the fourth embodiment.

[0070] First, a driver who wishes to take a pre-shift roll call (hereinafter referred to as "Driver A") takes a facial image using camera 103, undergoes an alcohol test using breathalyzer 104, measures body surface temperature using body surface thermometer 105, measures blood pressure using blood pressure monitor 106, and reads his / her driver's license using license reader 107 before sending a request for a pre-shift roll call.

[0071] The camera 103, the breathalyzer 104, the body surface thermometer 105, the blood pressure monitor 106, and the driver's license reader 107 each output information acquired from the driver A to the driver's terminal 102. The driver's terminal 102 acquires the face image of the driver A from the camera 103, the alcohol test result of the driver A from the breathalyzer 104, the body surface temperature value of the driver A from the body surface thermometer 105, the blood pressure value of the driver A from the blood pressure monitor 106, and the driver's license information of the driver A from the license reader 107. Note that, although the fourth embodiment has been described as the camera 103 acquiring the face image of the driver A, this is not limiting. The camera 103 may be an infrared camera that acquires an iris image, a finger image scanner that acquires a fingerprint image and a finger vein image, a palm print scanner that acquires a palm print image, or the like.

[0072] Driver A may also conduct a roll call himself (hereinafter referred to as a "self-roll call") before the face-to-face roll call. The self-roll call may be conducted by operating the driver's terminal 102. The self-roll call may include at least Driver A responding to check items prepared in advance by a manager or the like (the self-check items conducted by Driver A are hereinafter referred to as "self-check items"), and Driver A reporting his / her own condition in addition to answering the self-check items. Examples of self-check items include "storing personal smartphones and personal money in a locker," "clothing," "wearing glasses, etc.," "taking medication (only for those who need it)," "checking personal belongings," "correcting the clock," "checking departure time, out-of-service / sales, and destination," "checking and accepting notifications," and "registering bedtime and wake-up time." Note that "face-to-face" in the fourth embodiment includes not only face-to-face encounters where the driver is close enough to maintain social distance, but also face-to-face encounters where the driver is far away. A self-call in which driver A himself reports on his own condition can include self-reporting of matters that would be asked by the manager during a face-to-face roll call, such as the time he went to bed the previous day. In this way, a self-call can be carried out by driver A inputting answers into the driver's terminal 102.

[0073] 6, the driver's terminal 102 receives an operation from driver A and transmits a pre-drivage roll call request to the information processing device 4 (step S101). When transmitting the pre-drivage roll call request, the driver's terminal 102 transmits each of the facial image, alcohol test results, body surface temperature value, blood pressure value, driver's license information, and driver self-check results to the information processing device 4. The information processing device 4 receives the pre-drivage roll call request along with the facial image, alcohol test results, body surface temperature value, blood pressure value, driver's license information, and check results of the self-check items, and authenticates driver A (step S102).

[0074] By linking the roll call request with the transmission of alcohol test results from an alcohol detector, it is possible to prevent missed alcohol tests. This not only prevents drivers from drinking and driving, but also prevents them from driving without undergoing an alcohol test. Regardless of whether Driver A is authenticated or not, if Driver A's breath alcohol concentration is above the threshold and Driver A is determined to be in a drunk state, Driver A will not be able to drive as scheduled. Even if Driver A is unable to drive in this way, it is advisable that Driver A receive a stern warning from an appropriate manager regarding the circumstances that prevent him or her from driving.

[0075] When driver A is authenticated, the information processing device 4 identifies a manager (hereinafter referred to as "manager B") who will be the roll call executor, assigns the manager to driver A who issued the pre-shift roll call request, and transmits a request to manager B to the manager device 101 (step S103). For example, if driver A's body surface temperature or blood pressure is higher than a predetermined value, the identification unit 212 may identify a manager who is knowledgeable about health problems as the roll call executor for driver A. Details of the processing of steps S102 and S103 in the information processing device 4 will be described later with reference to FIG. 9. The manager terminal 101 operated by manager B receives the information that manager B has been assigned to driver A, and displays information necessary for the roll call (step S104). In addition, when the information processing device 4 identifies the manager who will be the roll call executor, the driver's terminal 102 may present the driver with information about the roll call executor, such as that the roll call executor is a manager who belongs to the correct organization, and the roll call executor's name, affiliation, manager reliability, etc.

[0076] In response to an operation by manager B, the manager terminal 101 transmits items to be checked by the roll call executor during a face-to-face roll call (hereinafter referred to as "face-to-face roll call check items") to the driver's terminal 102 via the information processing device 4 (step S105-1). These face-to-face roll call check items may be, for example, audio data of an utterance by the manager, or may be, for example, audio data of the face-to-face roll call check items read out by the manager. The driver's terminal 102 receives the face-to-face roll call check items transmitted by the manager terminal 101 (step S106-1). Then, the driver's terminal 102 receives the spoken answers from driver A and transmits, for example, audio data of driver A's spoken answers to the face-to-face roll call check items to the manager terminal 101 via the information processing device 4 as driver A's answers to the face-to-face roll call check items (step S106-2). The manager terminal 101 receives the answer sent by the driver terminal 102 (step S105-2). The manager can check the answer received by the manager terminal 101, for example, by listening to the spoken answer from driver A. The manager may listen to the spoken answer from driver A and write or type the answer from driver A into the manager terminal 101. In this way, the face-to-face roll call can be carried out by the manager inputting the answer into the manager terminal 101. Note that the check items and answers during the face-to-face roll call sent and received in steps S105 and S106 may be voice data or display data.

[0077] In response to an operation by administrator B, the manager terminal 101 transmits the roll call result to the information processing device 4 (step S107). The information processing device 4 receives the roll call result, and if the roll call result indicates permission to drive, transmits a driving instruction to the driver terminal 102 (step S108). The driver terminal 102 receives the driving instruction (step S109), and driver A starts driving.

[0078] When driver A finishes his / her driving shift, the driver's terminal 102 receives an operation from driver A and transmits a post-driv- ing roll call request to the information processing device 4 (step S110). Before issuing the post-driv- ing roll call request, driver A has already taken a facial image using the camera 103, taken an alcohol test using the breathalyzer 104, and entered a business record. When transmitting the post-driv- ing roll call request, the driver's terminal 102 transmits each of the facial image, alcohol test results, business record, etc. to the information processing device 4. The information processing device 4 receives the facial image, alcohol test results, business record, etc. together with the post-driv- ing roll call request, and authenticates driver A (step S111).

[0079] After authenticating driver A, the information processing device 4 transmits a post-duty roll call request to the manager who will be responsible for the roll call for driver A to the manager's terminal 101 (step S111). In the post-duty roll call, the manager may receive a report on the vehicle, road, and driving conditions, and, if a driver is replaced, on the notification to the replacement driver, and may also check whether the driver is under the influence of alcohol. Here, the person who will be responsible for the post-duty roll call is likely to be the same person who was responsible for the pre-duty roll call. However, the person who will be responsible for the post-duty roll call may be different from the person who was responsible for the pre-duty roll call. In this case, before the post-duty roll call is conducted, the information processing device 4 may identify the person who will be responsible for the post-duty roll call by performing the operation of step S103 described above. The manager's terminal 101 receives the post-duty roll call request to the manager (step S112).

[0080] In response to an operation by the manager, the manager terminal 101 transmits the check items for face-to-face roll call to the driver terminal 102 via the information processing device 4 (step S113-1). The driver terminal 102 receives the check items for face-to-face roll call transmitted by the manager terminal 101, and in response to an operation by driver A, transmits driver A's answers to the check items for face-to-face roll call to the manager terminal 101 via the information processing device 4 (step S114). The manager terminal 101 receives the answers transmitted by the driver terminal 102 (step S113-2). At the roll call after a driver's shift, it is also advisable to collect driver A's belongings and manage his / her attendance.

[0081] The manager terminal 101 transmits the roll call result to the information processing device 4 (step S115). The information processing device 4 receives the roll call result (step S116). If it is confirmed in the roll call after the driver's shift that a problem occurred during the driver's shift, the storage device 22 of the information processing device 4 stores the history of problems during the driver's shift. The history of problems during the driver's shift is stored together with the driver information.

[0082] If a manager is assigned to each office, the workload of each manager will vary depending on the size of the office. Therefore, it is desirable to centralize managers in one location and remotely manage the operations of different offices from one place. This will prevent overwork for managers and enable appropriate operation management in a good working environment. (4-3) Configuration of the information processing device 4

[0083] The configuration of the information processing device 4 in the fourth embodiment will be described below with reference to Fig. 7. Fig. 7 is a block diagram showing the configuration of the information processing device 4 in the fourth embodiment. In the following description, components that have already been described will be given the same reference numerals, and detailed description thereof will be omitted.

[0084] 7, the information processing device 4 in the fourth embodiment differs from the information processing device 2 in the second embodiment (or from the information processing device 3 in the third embodiment) in that the arithmetic device 21 includes a biometric information acquisition unit 414, an authentication unit 415, a presentation control unit 416, and an authentication unit 417, and in that the storage device 22 stores past facial images of the driver as a person to be called in association with the driver. Other features of the information processing device 4 may be the same as other features of the information processing device 2 (or the information processing device 3). The facial images stored in the storage device 22 are linked to the driver.

[0085] The biometric information acquisition unit 414 acquires biometric information of the driver as the person to be called. The biometric information acquisition unit 414 may acquire at least the current face image of the driver acquired by the camera 103, the body surface temperature value of the driver acquired by the body surface thermometer 105, and the blood pressure value of the driver acquired by the sphygmomanometer 106.

[0086] The authentication unit 415 acquires a current face image of the driver as a person to be called, and authenticates the driver based on the acquired current face image of the driver. Examples of biometric authentication include face authentication, iris authentication, fingerprint authentication, finger vein authentication, voice authentication, and ear acoustic authentication, and in the fourth embodiment, an example of face authentication using a face image will be described. By authenticating the driver through biometric authentication, it is possible to prevent impersonation of the driver during roll call. In addition, since there is a possibility that the manager may impersonate another person, it is advisable for the authentication unit 415 to also perform biometric authentication on the manager before roll call. If iris authentication using an iris image is adopted as the biometric authentication, the driver's terminal 102 may be connectable to an infrared camera. In this case, the biometric information acquisition unit 414 can acquire the iris image acquired by the infrared camera. If fingerprint authentication using a fingerprint image or a finger vein image or finger vein authentication is adopted as the biometric authentication, the driver's terminal 102 may be connectable to a finger image scanner. In this case, the biometric information acquisition unit 414 can acquire the fingerprint image or finger vein image acquired by the finger image scanner. If palm print authentication using a palm print image is adopted as the biometric authentication, the driver's terminal 102 may be connectable to a palm print scanner. In this case, the biometric information acquisition unit 414 can acquire the palm print image acquired by the palm print scanner. If voice print authentication using voice data is adopted as the biometric authentication, the driver's terminal 102 may be connectable to a microphone. In this case, the biometric information acquisition unit 414 can acquire the voice data acquired by the microphone. Furthermore, when ear acoustic authentication using acoustic data is adopted as biometric authentication, the driver's terminal 102 may be connectable to an earphone microphone. In this case, the biometric information acquisition unit 414 can acquire the acoustic data acquired by the earphone microphone. Furthermore, a multimodal authentication method that combines the above-mentioned biometric authentication (modals) may be adopted as biometric authentication. In the multimodal authentication method, various combinations can be adopted, such as a combination of face authentication and iris authentication, or a combination of fingerprint / vein authentication and palm print authentication. The information processing device 4 may be equipped with necessary equipment depending on the adopted biometric authentication. Furthermore, the information processing device 4 may perform authentication using an authentication password or information readable from a driver's license, instead of biometric authentication.

[0087] The estimation unit 417 estimates the state of the driver as a person to be called based on the biometric information. The presentation control unit 416 acquires, from the storage device 22, a past facial image of the driver authenticated by the authentication unit 415, and presents an image based on the current facial image of the driver and the past facial image of the driver.

[0088] The presentation control unit 416 presents the state estimated by the estimation unit 417 to the manager B. Details of the image based on the current face image of the driver and the past face image of the driver, and the state estimated by the estimation unit 417 will be described in detail later with reference to FIG. 8. (4-4) Roll call support screen 401 displayed by the information processing device 4

[0089] The presentation control unit 416 displays a screen for manager B on the display of the manager terminal 101 operated by manager B who executes the roll call. Fig. 8 shows the roll call support screen 401, which is a screen for manager B. With reference to Fig. 8, the details of the display control by the presentation control unit 416 on the display of the manager terminal 101, as well as the details of the roll call content in the above-mentioned steps S105 and S106, will be described.

[0090] The presentation control unit 416 may display, in the upper part 401U of the roll call support screen 401, the name of manager B, the roll call date and time when driver A's roll call will be performed (in the example shown in Figure 8, 7:50 on April 6th), the roll call method for driver A (in the example shown in Figure 8, remote roll call), driver A's driving date (in the example shown in Figure 8, April 6th), driver A's shift number (in the example shown in Figure 8, 10-110), driver A's vehicle number (in the example shown in Figure 8, 802-1), and driver A's departure time (in the example shown in Figure 8, 8:00).

[0091] The presentation control unit 416 may also display a driver information display unit 401L, including information about driver A transmitted by the driver's terminal 102 in step S101, on the left side of the roll call support screen 401. The presentation control unit 416 may also display a roll call item display unit 401R, including check items for face-to-face roll call, on the right side of the roll call support screen 401.

[0092] The presentation control unit 416 may display the current face image 402R and the past face image 402L of driver A side by side in the upper left region of the driver information display unit 401L. Furthermore, when comparing the current face image with the past face image, dark circles under the eyes are found, so the presentation control unit 416 may superimpose an arrow mark 402A on the corresponding area to highlight this. The presentation control unit 416 can analyze the driver's condition, such as a paler complexion or redder cheeks than usual, from the driver's face image and display the driver's condition on the display of the manager terminal 101. This makes it easier for manager B to understand the difference between a normal, healthy face and the current face. In particular, dark circles under the eyes, pale complexion, and redder cheeks are clues to physical discomfort, and are therefore important information to attract manager B's attention.

[0093] The presentation control unit 416 may display a facial image taken at the most recent roll call as the past facial image. However, if the environment at the most recent roll call differs from the current environment, the presentation control unit 416 may display a facial image taken in a similar environment. The environment may include factors that affect the brightness of the surroundings of the subject being imaged, such as the location at the time of image capture (e.g., a garage or office), the weather conditions at the time of image capture, the lighting conditions at the time of image capture, and the time of image capture. The brightness of the surroundings of the subject being imaged may be the brightness of the background of the subject within the angle of view of the camera 103. The presentation control unit 416 may determine the environment of the current or past roll call from the brightness of the background of the facial image. Alternatively, the presentation control unit 416 may determine the environment from the brightness of the driver's face in the image. The presentation control unit 416 may display the most recent facial image among facial images taken when the environment is similar to the current environment.

[0094] Alternatively, the presentation control unit 416 may correct the brightness of the facial image, taking into account the environment when the facial image was captured, and display facial images corrected to the same brightness side by side. Such a technology that makes it easy to understand the difference between a normal, problem-free face and the current face is useful not only for remote roll calls but also for face-to-face roll calls. This technology can help the manager who administers the roll call to quickly understand the driver's condition. It can also help the driver objectively understand their current situation even when conducting a self-roll call.

[0095] The current face image 402R displayed on the driver information display unit 401L may be the face image used in the authentication in step S102. In this case, the presentation control unit 416 may also display the text "Face Authentication OK" 402C below the current face image, indicating that authentication has been completed.

[0096] The presentation control unit 416 may display information detected from the current driver A in the upper and middle areas of the driver information display unit 401L. In the example shown in Fig. 8, it is displayed that the driver A's driver's license has 128 days left until its expiration date, that the alcohol test showed no signs of alcohol intoxication, that the body surface temperature is 35.9°C, and that the blood pressure measurement results are 130 / 80.

[0097] For example, if the storage device 22 stores the average body surface temperature value of the driver and the current body surface temperature value is significantly different from the average body surface temperature value, the estimation unit 417 may estimate that the driver needs to be careful, and the presentation control unit 416 may highlight the "Body surface temperature" area by adding a red color or the like. The presentation control unit 416 may also display the body surface temperature at the time of the previous roll call.

[0098] Furthermore, the presentation control unit 416 may display the self-check results of the driver A in the upper right area of ​​the driver information display unit 401L. In the example shown in Fig. 8, the check results of the driver A for each item are "OK."

[0099] Furthermore, the presentation control unit 416 may display information that should be notified to the manager B in the lower left area of ​​the driver information display unit 401L. In the example shown in Fig. 8, the items "heart disease," "diabetes," "blood pressure," "SAS (Sleep Apnea Syndrome)," "anemia," and "brain checkup" are given as examples, and the area for "blood pressure" is highlighted.

[0100] For example, if the storage device 22 stores the mean blood pressure value of the driver and the current blood pressure value is significantly different from the mean blood pressure value, the estimation unit 417 may estimate that the driver needs to be careful, and the presentation control unit 416 may highlight the "BLOOD PRESSURE" area by coloring it red, etc. The presentation control unit 416 may also display the blood pressure at the time of the previous roll call.

[0101] Furthermore, the presentation control unit 416 may display the work status of driver A from the recent past to the near future in the lower right area of ​​the driver information display unit 401L. In the example shown in Fig. 8, the work numbers of driver A's work are 07-100 three days ago, 08-101 two days ago, the day before is a public holiday, 10-110 today, and 11-108 tomorrow.

[0102] The presentation control unit 416 may display a current video 402M of driver A in the upper area of ​​the roll call item display unit 401R. That is, a video conference system may be used for communication between the manager terminal 101 and the driver terminal 102, and manager B and driver A may conduct a roll call while checking each other's current video and audio. Manager B can check the state of driver A as he answers the check items during the roll call. Manager B can also observe driver A's face and check whether he is sleep deprived or in poor health based on his complexion, etc. This video 402M may be storable. Furthermore, the manager may flag videos of drivers who appear to be in poor health as a result of the roll call, and the videos of flagged drivers may be stored for a longer period than other videos. For example, unflagged normal videos may be stored for one year, and flagged videos may be stored for three years.

[0103] The presentation control unit 416 may display check items for face-to-face roll call in the middle area of ​​the roll call item display unit 401R. In the example shown in FIG. 8, manager B can ask driver A questions about each item of "daily inspection," "disease status," "fatigue status," and "sleep status (6 hours 40 minutes)," and input the judgment result for each item (press the "OK" button or the "NG" button). Manager B can check the condition of the business vehicle as a "daily inspection." The presentation control unit 416 can display the driver's sleep time based on the bedtime and wake-up time registered in the driver's self-check.

[0104] In addition, the manager B can give instructions necessary to ensure safety. In the example shown in Fig. 8, since the driver A has just returned from a public holiday, the presentation control unit 416 may urge the manager B to transmit the instruction "Be careful of near misses after the holiday." Furthermore, if the driver is working an unusual shift, such as an unusual night shift, the presentation control unit 416 may urge the manager to transmit the instruction "Take a break."

[0105] The presentation control unit 416 may display an area for inputting the roll call result in the lower area of ​​the roll call item display unit 401R. In the example shown in Fig. 8, a "Roll Call OK" button and an "NG" button are displayed, and the manager B can press either button based on the roll call result. (4-5) Roll call support operation performed by the information processing device 4

[0106] The flow of the roll call support operation in the fourth embodiment will be described below with reference to Fig. 9. Fig. 9 is a flowchart showing the flow of the roll call support operation in the fourth embodiment.

[0107] 9, the biometric information acquisition unit 414 acquires the current facial image of the driver received in step S102 shown in Fig. 6 (step S41). Next, the authentication unit 415 authenticates the driver based on the current facial image acquired by the biometric information acquisition unit 414 in step S41 (step S42).

[0108] In step S42, if the driver is authenticated (step S42: OK), the estimation unit 417 estimates the state of the driver based on the biometric information acquired by the biometric information acquisition unit 414 (step S43).

[0109] The presentation control unit 416 displays the roll call assistance screen 401 (step S44). The storage device 22 also stores the current face image of the authenticated driver in association with the driver (step S45).

[0110] If authentication is not successful in step S42 (step S42: NG), the communication device 23 notifies both the manager terminal 101 and the driver terminal 102 that authentication has failed.

[0111] In the fourth embodiment, the presentation control unit 416 presents the items to be presented to the administrator via the display of the administrator terminal 101, but the items may be presented to the administrator by voice via a speaker. (4-6) Technical Effects of Information Processing Device 4

[0112] The information processing device 4 in the fourth embodiment authenticates the driver based on the current facial image of the driver as the person being called, which provides a higher level of reliability than face-to-face authentication by the roll call executor. Furthermore, the information processing device 4 in the fourth embodiment displays the current facial image and past facial images of the authenticated driver side by side, allowing the roll call executor to visually present the differences between the past and present facial images. By checking the side-by-side displayed current and past facial images, the roll call executor can easily and quickly determine whether the driver is in poor physical condition, etc.

[0113] Furthermore, the information processing device 4 in the fourth embodiment acquires biometric information of the driver as the person being called, estimates the driver's condition based on the biometric information, and presents the estimated condition to the person performing the roll call. By presenting the estimated driver's condition to the person performing the roll call as reference information, the person performing the roll call can more easily and quickly determine the driver's condition. Therefore, the information processing device 4 in the fourth embodiment can support the realization of appropriate roll calls and the appropriate management of work execution. (5) Fifth embodiment

[0114] Next, a fifth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium will be described. Hereinafter, the fifth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium will be described using an information processing device 5 and an operation management system 500 to which the fifth embodiment of the information processing device, the operation management system, the information processing method, and the recording medium is applied. (5-1) Configuration of the information processing device 5

[0115] The configuration of the information processing device 5 in the fifth embodiment will be described below with reference to Fig. 10. Fig. 10 is a block diagram showing the configuration of the information processing device 5 in the fifth embodiment. In the following description, components that have already been described will be given the same reference numerals, and detailed description thereof will be omitted.

[0116] 10, the information processing device 5 in the fifth embodiment differs from the information processing device 2 in the second embodiment (or from the information processing device 3 in the third embodiment) in that the arithmetic device 21 includes a determination unit 519. Other features of the information processing device 5 may be the same as other features of the information processing device 2 (or the information processing device 3). (5-2) Roll call support operation performed by the information processing device 5

[0117] The flow of the roll call supporting operation in the fifth embodiment will be described below with reference to Fig. 11. Fig. 11 is a flowchart showing the flow of the roll call supporting operation in the fifth embodiment.

[0118] As shown in Fig. 11, the driver information acquisition unit 213 acquires driver information of the driver (step S51). The operation in step S51 may be the same as that in step S21 in Fig. 3. The determination unit 519 determines the items to be confirmed with the driver during the roll call, depending on the reliability of the driver as a person to be called (step S52).

[0119] Here, there are at least two types of items to be checked with the driver before he / she gets on duty: self-check items and check items during face-to-face roll call. Since the roll call to be performed differs depending on the reliability of the driver, the determination unit 519 may determine at least one of the self-check items and the check items during face-to-face roll call depending on the reliability of the driver.

[0120] For example, if the driver's reliability is high, the decision unit 519 may change some of the check items during face-to-face roll call to self-check items. In this case, some of the check items during face-to-face roll call have already been checked during face-to-face roll call, so the manager can simply confirm the results of the self-check performed by the driver without having to check the relevant items face-to-face. In this way, roll calls for highly reliable drivers can be simplified and completed in a short time, reducing the burden on both the driver and the manager.

[0121] On the other hand, if the driver's reliability is low, the determination unit 519 may increase at least one of the self-check items and the check items during face-to-face roll call. For example, if the driver is an accident-causing driver, the determination unit 519 may increase both the self-check items and the check items during roll call so that they are greater than those of a general driver. Furthermore, the determination unit 519 may add an item that is not normally checked as a check item to at least one of the self-check items and the check items during face-to-face roll call for a driver who works during an unusual time period. In this way, a driver with a low reliability can be thoroughly roll called.

[0122] The communication device 23 transmits the face-to-face roll call check items determined by the determination unit 519 to the manager terminal 101, and transmits the self-check items determined by the determination unit 519 to the driver terminal 102 (step S53, and step S503 in Figure 12).

[0123] Furthermore, the determination unit 519 may determine whether to provide the driver with the roll call procedure before the roll call. Drivers with low reliability are poorly prepared for the roll call and often take time to complete the roll call. In contrast, if the driver knows the roll call procedure to be taken by the driver before the roll call, it can be expected that the roll call will be completed in a short time. Therefore, the determination unit 519 may determine to provide the driver with low reliability with the roll call procedure before the roll call.

[0124] The determination unit 519 may also determine the amount of roll call procedures to be provided to an administrator based on the administrator's trustworthiness. Administrators with low trustworthiness often have poor preparation skills and are slow to complete a roll call. In contrast, if the administrator is provided with detailed information about the items to be checked during the roll call before the roll call, it can be expected that the roll call will be completed in a short time. For this reason, the determination unit 519 may determine to provide an administrator with low trustworthiness with a procedure manual that details the items to be checked during the roll call before the roll call. For example, the presentation control unit 416 may present the procedure manual for the administrator determined by the determination unit 519 to the administrator via the display of the administrator terminal 101. On the other hand, administrators with high trustworthiness are good at preparing for a roll call and can complete the roll call in a short time. For this reason, it is not necessary to provide the administrator with detailed roll call procedures. For this reason, the determination unit 519 may determine to provide an administrator with high trustworthiness with a procedure manual that simply explains the roll call procedures.

[0125] Next, the roll call support operation performed by the traffic control system 500 including the information management device 5 in the fifth embodiment will be described with reference to Fig. 12. Fig. 12 is a diagram showing the flow of the roll call support operation performed by the traffic control system 500 in the fifth embodiment. In the following description, the same step numbers are used for processes that have already been described, and detailed description thereof will be omitted.

[0126] 12, the driver's terminal 102 receives an operation from driver A and transmits a pre-drivage roll call request to the information processing device 6 (step S501). In the fifth embodiment, when transmitting the pre-drivage roll call request, the driver's terminal 102 transmits each of a facial image, alcohol test results, body surface temperature value, blood pressure value, and driver's license information to the information processing device 5. The information processing device 5 receives each of the driver's information transmitted by the driver's terminal 102 along with the pre-drivage roll call request, and authenticates driver A (step S502).

[0127] When driver A is authenticated, the information processing device 5 determines self-check items for driver A according to the reliability of driver A, and transmits the determined self-check items for driver A to the driver terminal 102 (step S503 and step S53 in FIG. 11). At this time, the determination unit 519 may refer to the driver information acquired in step S502, recalculate the reliability of driver A at the time of roll call, and then determine the self-check items for driver A.

[0128] The driver's terminal 102 receives the self-check items of the driver A (step S504). The driver A operates the driver's terminal 102 to perform a self-check and transmits the results of the self-check to the information processing device 5 (step S505).

[0129] After step S505, as shown in FIG. 12, in the fifth embodiment, the traffic control system 500 performs the operations from step S103 to step S116, similar to the fourth embodiment. (5-3) Technical Effects of Information Processing Device 5

[0130] The information processing device 5 in the fifth embodiment determines the items to be confirmed with the driver during a roll call based on the reliability of the driver as the person being called. This simplifies roll calls for highly reliable drivers, shortens the roll call time, and reduces the burden on both the driver and the manager. On the other hand, drivers with low reliability can be thoroughly called. By thoroughly calling drivers with low reliability, the possibility of an accident occurring can be reduced. Therefore, the information processing device 5 in the fifth embodiment can also support the realization of appropriate roll calls and the appropriate management of work execution. (6) Sixth embodiment

[0131] Next, a sixth embodiment of the information processing device, the information processing method, and the recording medium will be described. Hereinafter, the sixth embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 6 to which the sixth embodiment of the information processing device, the information processing method, and the recording medium is applied. (6-1) Roll call support operation performed by the information processing device 6

[0132] The flow of the roll call support operation in the sixth embodiment will be described below with reference to Fig. 13. Fig. 13 is a flowchart showing the flow of the roll call support operation in the sixth embodiment. In the following description, the same step numbers are used for processes that have already been described, and detailed description thereof will be omitted.

[0133] 13, in the sixth embodiment, as in the second embodiment, the information processing device 6 performs the operations from step S21 to step S25. The identification unit 212 uses the driver reliability information from the driver information acquired in step S21 to determine whether the reliability of the driver is equal to or greater than a third predetermined value (step S61). As a result of the determination in step S61, if the reliability of the driver is equal to or greater than the third predetermined value (step S61: Yes), the identification unit 212 permits a roll call without the intervention of a roll call executor (step S62).

[0134] That is, a highly reliable driver can omit human checks before driving. For example, the determination unit 519 may determine that a highly reliable driver requires all check items to be self-check items, and may perform all roll calls by self-check. Alternatively, the determination unit 519 may designate most items as self-check items, and check only the minimum check items during face-to-face roll calls through dialogue with a robot or the like. In this case, the robot or the like may compare the driver's voice state, facial state, etc. with normal conditions to determine whether the driver is permitted to drive. In this case, the authentication unit 415 may authenticate the driver by voice rather than facial image. Alternatively, the determination unit 519 may designate only the minimum check items during face-to-face roll calls that can authenticate the driver by voice, and the remaining items as self-check items. If the determination result in step S61 indicates that the driver's reliability is less than the third predetermined value (step S61: No), the process proceeds to step S63, and steps S22 to S25 in FIG. 3 are executed. In addition, there may be a manager who checks the dialogue between the driver and the robot, etc. In this case, for example, one manager can remotely monitor the dialogue with 10 robots, etc. simultaneously, thereby increasing the number of drivers that one manager can manage while preventing an increase in the burden on the manager. For example, if during a dialogue with the robot, etc., a determining factor that determines that the driver is unable to perform the driving duty is detected, the robot, etc. may issue a warning to the manager or highlight the detection result on the manager's confirmation screen. Examples of determining that the driver is unable to perform the driving duty include the driver's pale complexion or the driver's hoarse voice. Alternatively, the dialogue between the manager and the driver may be omitted, and the manager may simply confirm the results of the driver's self-call. (6-2) Technical Effects of Information Processing Device 6

[0135] The information processing device 6 in the sixth embodiment allows the driver to make a roll call without the intervention of a roll call executor when the reliability of the driver as a person to be called is equal to or greater than a third predetermined value. This helps ensure proper roll calls while reducing the workload of the manager. Therefore, the information processing device 6 in the sixth embodiment can also support proper management of work execution. (7) Seventh embodiment

[0136] Next, a seventh embodiment of an information processing device, an information processing method, and a recording medium will be described. Hereinafter, the seventh embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 7 to which the seventh embodiment of the information processing device, the information processing method, and the recording medium is applied. (7-1) Configuration of the information processing device 7

[0137] The configuration of the information processing device 7 in the seventh embodiment will be described below with reference to Fig. 14. Fig. 14 is a block diagram showing the configuration of the information processing device 7 in the seventh embodiment. In the following description, components that have already been described will be given the same reference numerals, and detailed description thereof will be omitted.

[0138] 14, the information processing device 7 in the seventh embodiment differs from the information processing device 2 in the second embodiment (or from the information processing device 3 in the third embodiment) in that the arithmetic device 21 includes a notification control unit 720. Other features of the information processing device 7 may be the same as other features of the information processing device 2 (or the information processing device 3).

[0139] For example, before driving, the driver performs daily vehicle inspections such as checking tire pressure, brake effectiveness, and whether blinkers and other lights are on. If the driver discovers an abnormality in any of the vehicles at this time, the driver's terminal 102 may notify the information processing device 7 of the vehicle abnormality through the driver's operation. Upon receiving the abnormality notification, the notification control unit 720 provided in the information processing device 7 notifies the mechanic of the vehicle that an abnormality has occurred in the vehicle that the driver is scheduled to ride. By notifying a mechanic who is familiar with the abnormality and having them take action, the abnormality can be resolved early.

[0140] Furthermore, if the information processing device 7 is equipped with the presentation control unit 416 described in the fourth embodiment, when receiving notification of an abnormality from the driver's terminal 102, the presentation control unit 416 of the information processing device 7 may display a warning screen on the display of the manager's terminal 101 to warn of the vehicle abnormality. The presentation control unit 416 may display detailed information on the warning screen, such as the results of the vehicle inspection for the vehicle in which the abnormality has occurred, the response by the mechanic, and information on whether a loan vehicle is required. The presentation control unit 416 may also display an area on the warning screen for inputting an instruction to change the vehicle allocation. That is, if the manager determines that a vehicle allocation should be changed, the manager may operate the manager's terminal 101 to change the vehicle allocation. Furthermore, when an abnormality has occurred in a vehicle, for example, if the abnormality is a tire abnormality, the identification unit 212 may assign a manager who is knowledgeable about tires to be the roll call executor for the driver driving the vehicle. (7-2) Technical Effects of Information Processing Device 7

[0141] The information processing device 7 in the seventh embodiment notifies the vehicle's mechanic of an abnormality if an abnormality occurs in the vehicle that the driver is scheduled to ride in, so the information processing device 7 in the seventh embodiment can also support the appropriate management of business operations. (8) Eighth embodiment

[0142] Next, an eighth embodiment of an information processing device, a business management system, an information processing method, and a recording medium will be described. Hereinafter, the eighth embodiment of the information processing device, the business management system, the information processing method, and the recording medium will be described using an information processing device 8 and an operation management system 800 to which the eighth embodiment of the information processing device, the business management system, the information processing method, and the recording medium is applied. (8-1) Pre-duty operation management operation performed by the information management device 8

[0143] The information processing device 8 in the eighth embodiment may have the same configuration as at least one of the information processing devices 2 in the second embodiment to the information processing device 7 in the seventh embodiment. In the eighth embodiment, in particular, the storage device 22 stores a list of operating vehicles. The operating vehicle list stores at least information on vehicles currently in operation and scheduled to operate today. The vehicle information includes at least the vehicle number, route number, destination, a reliability flag of the driver scheduled to operate the vehicle (hereinafter referred to as the "reliability flag"), and a caution flag of the driver scheduled to operate the vehicle (hereinafter referred to as the "attention flag"). The reliability flag is turned on when the reliability of the driver is equal to or lower than a fourth predetermined value. The caution flag is turned on when the manager determines that the "roll call is OK" and that the driver in question is a person requiring caution due to poor health or other reasons. For example, the caution flag may be set for a driver who is not problematic enough to be judged as "unacceptable for roll call," but who is a little concerned. For example, even if there are no problems with the content of the driver's responses or the results of the driver's alcohol test, a flag can be set if the driver is slurred or the tempo of the driver's responses is off.

[0144] When the administrator determines that the driver in question is a person requiring caution, the administrator terminal 101 may, by operation of the administrator, transmit information indicating that the driver is a person requiring caution to the information processing device 8. The storage device 22 may store the driver information of the driver in question including driver requiring caution information indicating that the driver is a person requiring caution.

[0145] Hereinafter, the pre-operation traffic management process performed by the information processing device 8 to which the eighth embodiment is applied will be described with reference to Fig. 15. Fig. 15 is a diagram showing the flow of the pre-duty traffic management operation performed by the information processing device 8 in the eighth embodiment.

[0146] As shown in FIG. 15, the driver information acquisition unit 213 acquires driver information (step S801). The driver information includes at least driver reliability information and driver attention requirement information. The identification unit 212 uses the driver reliability information from the driver information acquired in step S801 to determine whether the driver's reliability is equal to or less than a fourth predetermined value (step S802). If the result of the determination in step S802 is that the driver's reliability is equal to or less than the fourth predetermined value (step S802: Yes), the reliability flag corresponding to the vehicle that the driver is scheduled to drive in the operating vehicle list in the storage device 22 is changed to an ON state. Regardless of the result of the determination in step S802, the process proceeds to step S804.

[0147] The identification unit 212 determines whether the driver is a person requiring caution using the driver caution information from the driver information acquired in step S801 (step S804). If the result of the determination in step S804 is that the driver is a person requiring caution (step S804: Yes), the identification unit 212 changes the caution flag corresponding to the vehicle that the driver is scheduled to drive in the operating vehicle list in the storage device 22 to ON (step S805). (8-2) On-duty operation management operations performed by the operation management system 800

[0148] Next, with reference to FIGS. 16 and 17 , an on-duty traffic management operation performed by a traffic management system 800 including an information processing device 8 to which the eighth embodiment is applied will be described. FIG. 16 is a diagram showing the flow of an on-duty traffic management process performed by the traffic management system 800 in the eighth embodiment. Note that the configuration of the traffic management system 800 may be the same as the configuration of the traffic management system 100. FIG. 17 also shows an example in which a monitoring screen 801 is displayed on the display of the administrator terminal 101 for monitoring by the administrator. In the eighth embodiment, an example in which the monitoring screen 801 is displayed on the display of the administrator terminal 101 is shown, but the monitoring screen 801 may be displayed on a display other than the display of the administrator terminal 101. For example, the monitoring screen 801 may be displayed on the display of a driver's terminal viewed by the driver, or may be displayed on a display viewed by people not involved in the work, such as passengers of buses, etc.

[0149] As illustrated in FIG. 17, the presentation control unit 416 may display a map 801L of the operation control area on the left side of the monitoring screen 801, and a list 801R of vehicles currently operating in the area on the right side. The operation control area may include at least the area in which vehicles operated by drivers for whom the manager has conducted a pre-duty roll call are operated. The presentation control unit 416 may display currently operating vehicles 802-1, 802-2, 802-3, 802-4, and 802-5 (simply referred to as "802" when not distinguishing between them) on the map 801L. Alternatively, the presentation control unit 416 may display only vehicles driven by drivers for whom the manager has conducted a pre-duty roll call.

[0150] As shown in Fig. 16, the presentation control unit 416 refers to the operating vehicle list in the storage device 22 and determines whether the reliability flag of the vehicle is on (step S806). If the result of the determination in step S806 is that the reliability flag is on (step S806: Yes), the presentation control unit 416 highlights the corresponding vehicle 802 on the map 801L and checks the low-reliability driver column in the operating vehicle list 801R (step S807). In Fig. 17, vehicles 802-3 and 802-5 are highlighted and checks are placed in the low-reliability driver column. Regardless of the result of the determination in step S806, the process proceeds to step S808.

[0151] The presentation control unit 416 refers to the operating vehicle list in the storage device 22 and determines whether the vehicle's caution flag is on (step S808). If the determination in step S808 shows that the caution flag is on (step S808: Yes), the presentation control unit 416 highlights the vehicle 802 on the map 801L and checks the "Caution Driver" field in the operating vehicle list 801R (step S909). In FIG. 17, vehicles 802-1 and 802-3 are highlighted and checks are placed in the "Caution Driver" field. This allows the manager to easily pay attention to vehicles that require more attention than others. Furthermore, although the same manager is generally responsible for conducting pre-boarding roll calls and monitoring vehicles while driving, even when different managers are in charge, vehicles that require attention are highlighted, making it easy for the manager who takes over to pay attention to vehicles that require attention.

[0152] Furthermore, it is desirable for a manager who monitors the vehicle while it is in operation to be able to grasp the vehicle's condition. The presentation control unit 416 may also display information on the vehicle's condition, such as tire pressure, lack of gas, and brake pressure, on the monitoring screen 801. Furthermore, if the vehicle is a passenger vehicle, when passengers rate the driver using a smartphone app or the like, the rating information may be notified to the manager via the monitoring screen 801. Furthermore, the reliability of the driver may be increased or decreased based on the passenger rating. This makes it possible to prevent an incident that would disrupt operation, whether it is a problem with the driver or a problem with the vehicle, from occurring. Or, even if an incident that disrupts operation does occur, it can be dealt with immediately.

[0153] Furthermore, since drivers with low reliability are often judged to be persons of caution, the reliability column and caution column of the operating vehicle list 801R may be combined, and a check mark may be placed if the vehicle corresponds to at least one of low reliability and caution. (8-3) Technical Effects of Information Processing Device 8

[0154] The information processing device 8 in the eighth embodiment displays a route map of vehicles in which drivers ride, and highlights at least one of vehicles in which drivers who are determined by the administrator to be suspicious and vehicles in which drivers with low reliability ride, so that the administrator can easily pay attention to vehicles that require more attention than others. Therefore, the information processing device 8 in the eighth embodiment can also support appropriate management of business execution. (9) Ninth embodiment

[0155] Next, a ninth embodiment of an information processing device, an information processing method, and a recording medium will be described. Hereinafter, the ninth embodiment of the information processing device, the information processing method, and the recording medium will be described using an information processing device 9 to which the ninth embodiment of the information processing device, the information processing method, and the recording medium is applied.

[0156] A manager's determination that a driver is a person requiring caution may affect the manager's trustworthiness. That is, if a driver determined by the manager to be a person requiring caution exhibits problematic behavior while on duty, the manager who conducted the roll call may be calculated to have a high trustworthiness. That is, a manager who is able to recognize that a driver is a person requiring caution who may cause problems while on duty may be highly evaluated. On the other hand, if a driver determined by the manager to be a person requiring caution does not exhibit any particular problems while on duty, the manager who conducted the roll call of the driver may be calculated to have a low trustworthiness. Furthermore, if a driver who has been permitted to drive exhibits a serious problem, such as falling asleep at the wheel, the manager who permitted the driver to drive may be calculated to have a low trustworthiness. For example, in calculating the manager's trustworthiness, the rate at which the manager's trustworthiness is increased or decreased may be changed depending on the severity of the accident or violation caused by the driver. Furthermore, if a manager has flagged a particular driver multiple times and the driver does not have any particular problems, the manager and the driver may be deemed to be incompatible and unable to conduct an appropriate roll call, and the manager and the driver may not be paired together. (9-1) Configuration of the information processing device 9

[0157] Next, the configuration of the information processing device 9 in the ninth embodiment will be described with reference to Fig. 18. Fig. 18 is a block diagram showing the configuration of the information processing device 9 in the ninth embodiment. In the following description, components that have already been described will be given the same reference numerals, and detailed description thereof will be omitted.

[0158] 18, the information processing device 9 in the ninth embodiment differs from the information processing device 2 in the second embodiment (or from the information processing device 3 in the third embodiment) in that the arithmetic device 21 includes an administrator reliability calculation unit 921. Other features of the information processing device 9 may be the same as other features of the information processing device 2 (or the information processing device 3). (9-2) Administrator Trustworthiness Calculation Operation Performed by Information Processing Device 9

[0159] Hereinafter, an administrator trustworthiness calculation operation performed by the information processing device 9 to which the ninth embodiment is applied will be described with reference to Fig. 19. Fig. 19 is a diagram showing the flow of an administrator trustworthiness calculation operation performed by the information processing device 9 in the ninth embodiment.

[0160] The driver information acquisition unit 213 acquires driver information (step S910). The driver information may include at least driver caution information and the driver's on-duty problem history. The manager reliability calculation unit 921 refers to the driver caution information and determines whether the manager judged the driver to be a person requiring caution at the time of roll call (step S911). If the result of the determination in step S911 is that the driver is a person requiring caution (step S911: Yes), the manager reliability calculation unit 921 refers to the driver's on-duty problem history and determines whether the driver caused problems while on duty (step S912). If the result of the determination in step S912 is that the driver caused problems while on duty (step S912: Yes), the manager reliability calculation unit 921 recalculates the reliability of the corresponding manager to be higher (step S913). On the other hand, if the driver has not caused any problems while on duty (step S912: No), the manager reliability calculation unit 921 recalculates the reliability of the manager to a lower value (step S914).

[0161] If the result of the determination in step S911 is that the driver has not been determined to be a suspicious person (step S911: No), the manager reliability calculation unit 921 refers to the driver's on-duty problem history and determines whether the driver has caused problems while on duty (step S915). If the result of the determination in step S915 is that the driver has caused problems while on duty (step S915: Yes), the manager reliability calculation unit 921 recalculates the reliability of the relevant manager to be lower (step S916). On the other hand, if the driver has not caused problems while on duty (step S915: No), the manager reliability calculation unit 921 recalculates the reliability of the relevant manager to be higher (step S917). It is noted that the manager reliability calculation unit 921 may execute only the operations of steps S913 and S917, and not execute the operations of steps S914 and S916. That is, the administrator reliability calculation unit 921 may only make an evaluation that increases the reliability of the administrator, and may not actively make an evaluation that decreases the reliability of the administrator. (9-3) Technical Effects of Information Processing Device 9

[0162] The ninth embodiment proposes a method for evaluating a manager. Therefore, the information processing device 9 in the ninth embodiment can also support the realization of appropriate roll call execution by an appropriate manager, and can support appropriate management of business execution. (10) Supplementary Note

[0163] The following additional notes are provided regarding the above-described embodiment. [Appendix 1] a manager information acquiring means for acquiring manager reliability information indicating the reliability of a manager who performs roll call; an identification means for identifying a manager who actually performs the roll call as a roll call executor based on the manager reliability information; An information processing device comprising: [Appendix 2] The system further includes a called person information acquisition means for acquiring called person reliability information indicating the reliability of the called person receiving the roll call, 2. The information processing device according to claim 1, wherein the specifying means assigns a manager to the person to be called as the roll call executor based on the manager reliability information and the person to be called reliability information. [Appendix 3] The information processing device described in Appendix 2, wherein the identification means assigns to the person being called the manager whose reliability is a second predetermined value or higher as the roll call executor when the reliability of the person being called is a first predetermined value or lower. [Appendix 4] The information processing device described in Appendix 2 or 3, wherein the identification means assigns one of multiple managers to the person being called as the roll call executor based on a period during which each of the multiple managers has not been assigned to the person being called. [Appendix 5] a biometric information acquisition means for acquiring biometric information of the person to be called; an estimation means for estimating the state of the person to be called based on the biological information; a presentation control means for causing the roll call executor to present the state estimated by the estimation means; 5. The information processing device according to claim 2, further comprising: [Appendix 6] 6. The information processing device according to any one of Supplementary Notes 2 to 5, further comprising a determination means for determining items to be confirmed with the person being called during a roll call based on the reliability of the person being called. [Appendix 7] An information processing device described in any one of Appendices 2 to 6, wherein the identification means allows the person being called to make a roll call without the intervention of the roll call executor if the reliability of the person being called is greater than or equal to a third predetermined value. [Appendix 8] An information processing device according to any one of appendices 2 to 7, further comprising a notification means for notifying a mechanic of a vehicle in which the person being called is scheduled to ride of an abnormality that occurs. [Appendix 9] An information processing device described in any one of Appendices 2 to 8, further comprising a display control means for displaying an operating map of the vehicle in which the person being called rides, and highlighting at least one of the vehicles in which the person being called who has been determined by the roll call executor to be a person requiring caution rides, and the vehicles in which the person being called who has a low reliability rides. [Appendix 10] a storage means for storing a past face image of a person to be called in association with the person to be called; an authentication means for acquiring a current facial image of the person to be called and authenticating the person to be called based on the acquired current facial image of the person to be called; a display control means for acquiring from the storage means a past facial image of the person to be called who has been authenticated by the authentication means, and for displaying an image based on the current facial image of the person to be called and the past facial image of the person to be called; 10. The information processing device according to any one of Supplementary Notes 2 to 9, further comprising: [Appendix 11] The display control means superimposes and displays a difference between the current facial image and the past facial image of the person to be called on at least one of the current facial image and the past facial image of the person to be called. 11. The information processing device according to claim 10. [Appendix 12] a terminal for a person to be called, the terminal including a communication means for communicating with an external device and an image generating means for capturing an image of the person to be called and generating a current face image of the person to be called; an information processing device including a communication means for communicating with an external device, an image acquisition means for acquiring a current face image of the person to be called from the image generation means via the communication means, and the information processing device according to Supplementary Note 10 or 11; a manager terminal including a communication means for communicating with an external device and a display that is controlled by the display control means via the communication means and displays a screen for the manager; Business management system including [Appendix 13] acquire manager reliability information indicating the reliability of the manager who conducts the roll call; Based on the manager reliability information, the manager who actually performs the roll call is identified as the roll call executor. Information processing methods. [Appendix 14] On the computer, acquire manager reliability information indicating the reliability of the manager who conducts the roll call; Based on the manager reliability information, the manager who actually performs the roll call is identified as the roll call executor. A recording medium on which a computer program for executing an information processing method is recorded.

[0164] At least some of the constituent elements of each of the above-described embodiments can be appropriately combined with at least some of the other constituent elements of each of the above-described embodiments. Some of the constituent elements of each of the above-described embodiments may not be used. Furthermore, to the extent permitted by law, the disclosures of all documents (e.g., published patent applications) cited in this disclosure are incorporated by reference as part of the description of this disclosure.

[0165] This disclosure may be modified as appropriate within the scope of the claims and the technical idea that can be read from the entire specification. Information processing devices, information processing methods, and recording media that involve such modifications are also included in the technical idea of ​​this disclosure. [Explanation of symbols]

[0166] 1,2,3,4,5,6,7,8,9 Information processing equipment 11,211 Administrator information acquisition department 12,212 Specific part 21 Arithmetic unit 213 Driver Information Acquisition Unit 414 Biometric information acquisition unit 415 Authentication Department 416 Presentation control unit 417 Estimation Department 519 Decision Section 720 Notification control section 921 Administrator Reliability Calculation Unit 22 Storage device 23 Communication equipment 24 Input Devices 25 Output Devices 26 Data Bus 100, 500, 800 Operation Management System 101 Administrator terminal 102 Driver's terminal

Claims

1. a manager information acquiring means for acquiring manager reliability information indicating the reliability of a manager who performs roll call from a storage means; a called person information acquisition means for acquiring, from a storage means, called person reliability information indicating the reliability of the called person receiving the roll call; an identification means for identifying a manager whose reliability indicated by the manager reliability information is equal to or greater than a second predetermined value as a roll call executor who will actually perform the roll call when the reliability of the person to be called indicated by the roll call person reliability information is equal to or less than a first predetermined value, and assigning the manager to the person to be called; a transmitting means for communicating with a manager terminal operated by the manager assigned to the person to be called via a communication device, and transmitting information indicating that the manager has been assigned to the person to be called to the manager terminal; An information processing device comprising:

2. The specifying means specifies one of a plurality of managers as the roll call executor and assigns the manager to the callee by lowering the degree to which the manager, indicated by the callee reliability information, specifies the manager as the roll call executor as the shorter the period since the manager last called the callee. The information processing device according to claim 1 .

3. a biometric information acquisition means for acquiring current biometric information of the person to be called; an estimation means for estimating that the condition of the person being called requires attention when the current biological information and the past biological information of the person being called stored in the storage means differ by more than a predetermined level; a presentation control means for displaying the estimation result of the estimation means on a display provided in the manager terminal; The information processing device according to claim 1 or 2, further comprising:

4. a determining means for determining at least one of the face-to-face check items and the self-check items so that, as the reliability of the person being called increases, the number of face-to-face check items that are items that the roll call executor checks the person being called decreases and the number of self-check items that the person being called checks increases; When the determination means determines the face-to-face check item, the determination means communicates with the manager terminal via a communication device and transmits information indicating the face-to-face check item to the manager terminal; a transmitting means for communicating with a called person terminal operated by the called person via a communication device when the determining means has determined the self-check item, and transmitting information indicating the self-check item to the called person terminal; The information processing device according to claim 1 or 2, further comprising:

5. The identification means identifies the person to be called as an authorized person who is permitted to make a roll call without the intervention of the roll call executor when the reliability of the person to be called is equal to or greater than a third predetermined value; The system further includes a transmitting means for communicating with a called person terminal operated by the identified called person via a communication device and transmitting information indicating self-check items to be checked by the called person to the called person terminal.

3. The information processing device according to claim 1 or 2.

6. a terminal for a person to be called, the terminal including a communication means for communicating with an external device and an image generating means for capturing an image of the person to be called and generating a current face image of the person to be called; an information processing device comprising: a manager information acquisition means for acquiring manager reliability information indicating the reliability of a manager who conducts the roll call; a called person information acquisition means for acquiring called person reliability information indicating the reliability of a called person who receives the roll call; a specifying means for assigning a manager who actually conducts the roll call to the called person as a roll call executor based on the manager reliability information and the called person reliability information; a storage means for storing a past facial image of the called person in association with the called person; a communication means for communicating with an external device; an authentication means for acquiring a current facial image of the called person from the image generation means via the communication means and authenticating the called person based on the acquired current facial image of the called person; and a display control means for acquiring a past facial image of the called person authenticated by the authentication means from the storage means and presenting an image based on the current facial image of the called person and the past facial image of the called person; a manager terminal including a communication means for communicating with an external device and a display that is controlled by the display control means via the communication means and displays a screen for the manager; Business management system including

7. 1. A computer-implemented information processing method, comprising: The information processing device stores a past face image of the person to be called in a storage means in association with the person to be called who receives the roll call; the terminal for the person to be called captures an image of the person to be called to generate a current face image of the person to be called; the information processing device acquires manager reliability information indicating the reliability of a manager who performs the roll call; the information processing device acquires called person reliability information indicating the reliability of the called person; the information processing device assigns a manager who will actually perform the roll call to the person to be called as a roll call executor based on the manager reliability information and the called person reliability information; the information processing device communicates with the terminal for the person to be called via a communication device to acquire a current face image of the person to be called from the terminal for the person to be called, and authenticates the person to be called based on the acquired current face image of the person to be called; the information processing device acquires a past face image of the authenticated person to be called from the storage means, and controls to display an image of the person to be called based on the current face image of the person to be called and the past face image of the person to be called; The manager terminal communicates with the information processing device via a communication device and is controlled by the information processing device, and displays the image of the person to be called on a display as a screen used by the manager. Business management methods, including:

8. On the computer, The information processing device stores a past face image of the person to be called in a storage means in association with the person to be called who receives the roll call; the terminal for the person to be called captures an image of the person to be called to generate a current face image of the person to be called; the information processing device acquires manager reliability information indicating the reliability of a manager who performs the roll call; the information processing device acquires called person reliability information indicating the reliability of the called person; the information processing device assigns a manager who will actually perform the roll call to the person to be called as a roll call executor based on the manager reliability information and the called person reliability information; the information processing device communicates with the terminal for the person to be called via a communication device to acquire a current face image of the person to be called from the terminal for the person to be called, and authenticates the person to be called based on the acquired current face image of the person to be called; the information processing device acquires a past face image of the authenticated person to be called from the storage means, and controls to display an image of the person to be called based on the current face image of the person to be called and the past face image of the person to be called; The manager terminal communicates with the information processing device via a communication device and is controlled by the information processing device, and displays the image of the person to be called on a display as a screen used by the manager. A computer program for executing a business management method including the steps of:

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