Information processing device, method, and program

A system dynamically sets personalized return policies based on customer information, addressing the lack of individualized e-commerce return policies and improving customer loyalty.

JP7768617B1Active Publication Date: 2025-11-12RECUSTOMER INC
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Patent Information

Application Number
JP2025062368
Authority / Receiving Office
JP · JP
Patent Type
Patents
Current Assignee / Owner
Filing Date
2025-04-04
Publication Date
2025-11-12
Estimated Expiration
2045-04-04

AI Technical Summary

Technical Problem

Existing e-commerce systems lack the ability to set personalized return policies for individual customers, failing to enhance customer loyalty among general consumers.

Method used

A system that allows e-commerce operators to input purchase conditions and corresponding return policies, associating them dynamically with customer information to provide tailored return policies during product purchases.

Benefits of technology

Improves customer loyalty by offering personalized return policies based on individual customer behavior and purchase conditions, enhancing the e-commerce experience.

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Abstract

In the e-commerce sector, we aim to improve customer loyalty among general consumers. [Solution] A program to be executed by a computer having a processor and memory, the program causes the processor to execute the following steps: accepting input of purchase conditions for e-commerce and a return policy corresponding to the purchase conditions from an e-commerce operator; setting the accepted purchase conditions in correspondence with the return policy; when a customer purchases a product, comparing the customer's purchase information with the set purchase conditions and selecting the corresponding return policy; and presenting the selected return policy to the customer and applying the presented return policy to the customer's product purchase.
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Citation Information

Patent Citations

  • Device and method for analyzing purchase condition of article displayed at on-line mall

    JP2001222648A

  • Information processing device, information processing system, information processing method, and program

    JP2022149838A

  • Return task generation method, device, equipment, and storage medium

    JP2022529707A

  • Systems and methods for data collection and providing coupons at a point of return

    US20140236702A1

  • Methods and systems for generating a customized return policy

    US20220005107A1